month, get the days back in the week. Required skills: - fluent Dutch and English speaking, with strong all round communication skills - Plenty of Customer service experience - Previously required to complete calls/make bookings. - Experience with Microsoft Word/Excel/PowerPoint/Outlook - Speaking/typing in English … certificated desirable but not essential. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/ServiceDelivery Manager - Escalate potential problem issues with more »
Technical Service Manager for Fit-Out Division at Tier One Contractor Are you a seasoned professional with a passion for delivering excellence in fit-out projects? We're seeking a talented Technical Service Manager to join our prestigious fit-out division at a leading Tier One Contractor. Key … Responsibilities: Lead the technical service operations within our fit-out division, ensuring the highest standards of quality, safety, and client satisfaction. Oversee the planning, coordination, and execution of technical services for fit-out projects, from inception to completion. Collaborate closely with project teams, subcontractors, and consultants to ensure seamless … Manage budgeting, resource allocation, and procurement activities for technical services, optimizing project outcomes and efficiencies. Drive innovation and continuous improvement initiatives to enhance technical servicedelivery and project performance. Foster a culture of collaboration, excellence, and continuous learning within the technical service team. Key Requirements: Proven experience more »
working in Cheltenham - Inside IR35 - £550 to £650 per day As a Construction Project Manager your first project comprises several work packages, including the delivery of a large complex new build facility. There is an established team of delivery professionals from a variety of backgrounds and made up … end user, customer and supply chain partners. The team works in a highly collaborative environment, all focused on delivering a high-quality project and service for the customer. A successor is sought for the retiring incumbent to providing leadership to the delivery team and as a construction SME … support to account managers in developing and growing our products and services and working within bid teams to secure new work. Within the Project Delivery Practice, the successful candidate will also contribute to our Built Environment Community of interest, providing knowledge and expertise to our Global programmes and support more »
D365 FO&CE technical analyst to join our Commercial Off the Shelf team. As technical analysts you are the technical lead from concept to delivery & acceptance. Translate the high level solution design into a technical architecture design & to coordinate the technical realization and delivery with the different technology … teams in our ServiceDelivery organization. You map current client architecture with future architecture, develop and document the current and future technical architectures, challenge the feasibility of the technical solution, validate the software delivery and are responsible for all migrations & integrations. You will be responsible for a more »
Colchester, Essex, United Kingdom Hybrid / WFH Options
Adecco
focusing on supporting them to achieve their personal and organisational targets through coaching, mentoring and development. * Overall responsibility for the whole Contact centre, ensuring servicedelivery and sales metrics are met through the delivery of exceptional Customer Service. * Manage third party partnerships. Stakeholder management of technology and … delivery partners, external Insurers, Hospital senior leadership teams and the wider support teams, removing any barriers and focusing on continuous improvement and better patient journeys. * Identify trends in patient and business activity and work with the Operational leads to support continuous improvement of our patient journey * Work closely with … years' experience in call centre or call handling environment. * Minimum 5 years' experience in sales and administration position. * Experience of managing a Sales through service contact centre and associated processes * Experience of coaching and mentoring others to achieve targets * Previous experience of leadership in a small to medium contact more »
Stevenage, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Morson Talent
role is a full-time position with WFH options available - minimum of 2-3 days required onsite a week Responsibilities Responsible for the operational delivery of the Apprentice, Graduate and Intern programmes, their associated business requirements, and their inherent educational standards. To develop the early careers talent pipeline including … ensure all Quality Control measures are in place. Regular operational reviews with educational partners to ensure participant performance meets course requirements, and that the servicedelivery level and course content meets the agreed business needs. Degree Apprentices Define Managers support needed for Degree Apprentices. Define resources needed for more »
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
RT Consulting
Security Cleared (SC) TTLS/ILS Consultants Long Term Programme Bristol Hybrid Working (Up to 3 days in office) £250 - £375 per day (Inside IR35) RT Consulting are an ERS award winning consultancy that drives innovation and transformation in key more »
Swadlincote, Derbyshire, East Midlands, United Kingdom Hybrid / WFH Options
Omega Leeds
design, technology, facilities, and manufacturing operations staff Qualifications & Requirements – Project Manager Quality Systems You will be committed to providing an exceptional level of customer service You will ideally be educated to degree level, or equivalent, having gained experience in manufacturing and quality sectors Vast knowledge of ISO9001; 14001; BBA … confidence to manage your own time and prioritise your workload Flexible, with the ability to work under pressure whilst looking for continual improvements to servicedelivery What we can offer – Project Manager Quality Systems Generous reward package Generous completion Bonus on delivery of Project Fast paced, varied … work Ability to affect change in a thriving SME company offering a market leading product portfolio and service to the construction industry A challenging, business critical project For more information on this role, please contact Mike Butler onor send a copy of your CV to Candidates who are currently more »
Our client is an international IT service provider who require an experienced Tech Bar Engineer with good soft skills and desktop support. Tech Bar Engineer You'll be delivering a customer experience on the Tech Bar that sets us aside from our competitors. You may be the first-person … first impression. * Strong communication skills that let you converse freely and comfortably with small groups as with individual customers. * You're passionate about customer service and eager to share that passion with others. * You're willing to learn and embrace Computacenter's servicedelivery approach. * You have more »
Role: Test Manager Location: Remote (occasional Travel to Yeovil) Duration: 6 Months Brief The Test Manager will be responsible for our Service Validation & Testing performed during the transition and during the term of Client contracts spanning Managed Print and Content Capture Services, and production print centres. The Account Test … Management and creation of Phased Test plans, e.g CIT, SIT, UAT. Authoring and creation of Test scripts from HLD, LLD and requirements. Xerox Print Service compliance with the Client's Test Strategy Xerox Print Service compliance with the Client's Testing Policies, Processes, Procedures Ensure alignment of all … types, including (but not limited to); System Testing Integration Testing Performance Testing Regression Testing User Acceptance Testing Report Testing Financial Testing Operational Acceptance/Service Acceptance Testing Cutover/Implementation Testing (inc. zero tests) Required Skills and Experience Knowledge and hands on experience of managing virtualised test environments. Knowledge more »
Fabrication, Electrical & Mechanical systems and Construction. Strong working knowledge of contractual mechanisms applied within Renewables/Oil and Gas Projects and associated Product and Servicedelivery is desirable. Demonstrable experience in dealing with 3rd party contractors in relation to Quality. Excellent interpersonal skills, strong communication and presentation skills … Synergi is an advantage) English language skills required Desirable qualifications/experience: Quality degree qualification on Diploma or BS level Qualified/certified Auditor Delivery of training courses/Material Have a Global Wind Organization Standard Basic Safety Training (BST), and Oil & Gas UK medical certificate (incl. Chester step … clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able more »
Assistant Software Asset Manager - SC Cleared - Salisbury (Hybrid) - £500 a day You will join a global IT consultancy, working as part of a large ServiceDelivery as an Assistant Licencing Manager and assist in the day-to-day support of Software Asset Management. Location: Sailsbury (minimum 2 days more »
Croydon, London, United Kingdom Hybrid / WFH Options
Adecco
line support activities and requests Leading on the quarterly updates ensuring effective planning, engagement, and testing Management of third parties, especially Croydon's Oracle servicedelivery partner and Oracle - including raising and escalation of tickets for 3rd line support Stakeholder engagement and comms Oversight of systems usage (access … experience of Oracle Fusion SaaS-hosted solution - ideally both ERP and HCM modules (ERP is a higher priority) excellent stakeholder management skills and customer service ethos some exposure to working with offshore support partner teams effective planning and testing software releases to strict timescales Adecco acts as an employment more »
Feltham, London, United Kingdom Hybrid / WFH Options
Marc Daniels
Commercial/Business Development team Develop and maintain good working relationships with Commercial Finance, Operational departments and IT to ensure the effective and efficient service delivery. Fully document processes, including the controls and checks incorporated into the process to ensure we bill right, first time, every time Requirements : Able more »
for coordinating all IT activities in community spaces, event spaces and meeting rooms. -Responsible for ensuring adherence to all procedures and processes relating to delivery of events to ensure consistency across all sites. -Support the FM team in providing an excellent service to the occupants of the building. … efficient forward planning of activities and that these are consistent with corporate ID, business strategy and company objectives. -Point of contact for client and servicedelivery team for all IT requests relating to events and meetings. -Liaise with agencies and supplier to ensure excellent delivery of internal more »
HR needs of the UK employee population. This work will include a variety of strategic HR Systems and Payroll projects. Support the team in delivery of the end to end employee lifecycle, driving efficiencies and improvements Act as point of contact for data integrity reviews/audits and ensure … integrity and compliance of transactional data in Workday Ensure compliance with legislative processes and tax obligations. Ensure exceptional servicedelivery in payroll processing Key Skills: Strong UK payroll experience is essential Proven experience in payroll migration/projects role Good knowledge of ADP and Workday Able to work more »
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Morrison Data Services
gas industries and are working to be at the forefront of the electricity markets transition to Market Wide Half Hourly Settlement; leveraging off our servicedelivery to customers, new products weve introduced and our expertise. An exciting opportunity has arisen for a Data Coordinator to join the Callisto … services are completed within contractual SLAs. Some knowledge of our systems and processes would be an advantage, but a passion for delivering a quality service is more important. This role is based in our Newcastle Upon Tyne office - hybrid. Do you have experience in a Data Admin role/… What we offer: 25 days holiday + 8 days bank holiday Enhanced Maternity, Adoption and Paternity leave Access to employee assistance programmes Online GP Service,24 hours a day, 365 days a year Discounts with national retailers Eye care vouchers Mobile Phone Discounts Reward & Recognition Scheme At Callisto we more »
North Ferriby, East Riding of Yorkshire, United Kingdom Hybrid / WFH Options
Randstad Technologies Recruitment
a proven track record of stakeholder engagement. Your responsibilities will encompass significant stakeholder management across various Estates areas, including finance, asset management, compliance, and service delivery. Proficiency in NEC contracts and contract management tools, along with an experience of real estate and regulatory requirements. Taking Key Account Management Meetings more »
Farnborough, Hampshire, South East, United Kingdom
Defence
Control systems. Prioritize faults and direct engineering resources for timely restoration of service. Make operational decisions and provide guidance to ensure safe and efficient service delivery. Maintain accurate records and brief ATC and engineering staff accordingly. Supervise Airport Maintenance Engineers and contractors. Maintain Competency Ratings and report concerns to more »
Reigate, Surrey, United Kingdom Hybrid / WFH Options
AKTON Resourcing Ltd
protocols OSPF and BGP. Oversee the Public Sector Network (PSN) certification process. Collaborate with third-party suppliers, particularly BT, to ensure seamless integration and service delivery. Maintain excellent documentation throughout the project lifecycle. Execute network cutovers from old to new services efficiently and with minimal disruption. Utilise experience in more »
journey driving adoption and consumption Requirements Must be able to speak, write and read German Language Very much fluent. Specialization in software product or servicedelivery to customers with expertise in technical deployments Proven experience in Customer Success within SaaS Manage customer escalations and balance customer expectations Develop more »
NEC4) is essential. Key Objectives: * Administer the procurement process for equipment, contracts, subcontracts, and services. * Collaborate closely with project teams and customers to ensure servicedelivery meets requirements. * Assist in reviewing main contracts and providing advice to project teams. * Administer contracts, including payments, variations, expediting, and forecasting. * Provide more »
. Expertise in Reporting using Excel, Macro, Power BI, or similar database management tools. Experience invoicing and collecting processes. Knowledge and understanding of Professional ServiceDelivery, Cloud Hosting Operations and Software Licensing. Exceptional communication and interpersonal skills. Ability to act as a mentor and assist in training and more »
Sheffield, South Yorkshire, United Kingdom Hybrid / WFH Options
Experis
purpose/summary Data Analysis: Apply statistical analysis and data mining techniques to extract insights from large datasets, supporting decision-making and strategic planning. Service Management: Utilise knowledge of ITIL service management principles to align data science initiatives with service management goals and objectives. Data Modelling: Develop … s data infrastructure, ensuring that data is structured in a way that facilitates analysis and reporting. Predictive Modelling: Build predictive models to forecast future service performance and identify potential issues before they impact service delivery. Data Visualisation: Create data visualisations and dashboards to communicate complex data insights in … analysis and prediction processes, improving efficiency and accuracy. ServiceNow Expertise: Leverage expertise in ServiceNow to surface, link, and map data, providing comprehensive insights into service management activities and trends. Leverage expertise in the ServiceNow platform to extract, analyse, and visualise data, providing comprehensive insights into service management activities more »
resources and resolve issues. 6. Monitor progress, identify risks, and implement risk mitigation strategies. 7. Coordinate with subcontractors and suppliers for prompt material and service delivery. 8. Communicate effectively with stakeholders, including clients and internal teams. 9. Provide regular updates on work package status and escalate issues as required more »