Job summary ICT ServiceDeskAnalyst The ServiceDesk is the single point of contact for all ICT related incidents and service requests. The goal of the ServiceDesk is to facilitate the restoration of normal operational service with minimal business … impact on the Trust within agreed service levels and clinical/business priorities. The ServiceDesk also provides a mechanism for users to request and receive pre-defined; pre-authorised standard services, for example, new starters, new hardware requests, and/or new software requests. Other teams … in the ICT Department, such as Field Support, Systems Support, Information Governance and Infrastructure, support the Service Desk. The ServiceDesk Team consists of: ServiceDesk Analysts ServiceDesk Apprentices The ServiceDesk Supervisor The ServiceDesk Manager Main more »
ServiceDeskAnalyst (1st line) 3 months contract - view to extend until 31/03/2025 London - onsite 3 days a week £149.50 per day inside ir35 Role The role of the ServiceDeskAnalyst is to provide first line support for all … clients staff. This role handles calls that have been sent through to the ServiceDesk, which is the central point of contact for all IT/FM related incidents and service requests. The ServiceDeskAnalyst is responsible for reviewing the incidents and requests. … Incidents and requests can be resolved by the ServiceDeskAnalyst, however in most circumstances, these will need to be passed onto the ICT Desktop Support Team. The ServiceDesk Team work in a dynamic, fast-paced environment which provides services to staff over the more »
Avon & Wiltshire Mental Health Partnership NHS Trust
Job summary Do you have experience working on an IT ServiceDesk or in a similar IT Support role? If so, this may be the job for you... An opportunity has arisen for an IT ServiceDeskAnalyst to join the Trust's busy IT … Service Desk. The successful candidate will become a key member of our team, and play a crucial role in ensuring smooth operations and excellent user support. Applicants must be within commuting distance of Bath e.g. up to 35 miles. This is a 6 month Fixed Term Contract post. Main … PC Hardware, Active Directory, and IT Ticketing Systems. The successful candidate will be expected to carry out the following duties; Taking receipt of IT ServiceDesk support requests (primarily telephone but also email, written and in person) and logging them within the Trust's ServiceDeskmore »
ServiceDeskAnalyst Contract £176 Per Day Umbrella 100% On site in Bournemouth Your new company Local private sector client looking for a ServiceDeskAnalyst with excellent customer service skills to join the team due to staff illness and busy period. The … ServiceDeskAnalyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The ServiceDesk provides the first point of contact for all IT related issues and requests General Responsibilities * Incident management * Daily System … with all company policies and procedures, including but not limited to: * IT Usage Policy General Skills * Understanding of IT operational support frameworks. * Provide a service of excellence * Follow process documentation and instruction to ensure the resolution of incidents and fulfilment of requests according to the requirements of the business more »
Chester, Cheshire, United Kingdom Hybrid / WFH Options
Pontoon
ServiceDeskAnalyst Chester 12 months contract Rate from £200 per day via Umbrella Company Pontoon is an employment consultancy, we put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious … work. This is core to who they are as a company and how they drive responsible growth. My client is seeking to hire a ServiceDeskAnalyst to join their Global ServiceDesk in Chester on an initial contract of 12 months with the possibility … This is the ideal opportunity for someone interested in the tech world and looking to build their skills and knowledge with a strong customer service background. Knowledge and Skills * · Desired experience in Microsoft Office application suite -- how to, in addition to troubleshooting. * · Excellent customer service skills. * · Technologies may more »
you passionate about providing top-notch technical support to end users? Do you thrive in a fast-paced environment where problem-solving and customer service go hand-in-hand? If so, we have an exciting opportunity for you! Your new company You will be working for an organisation operating … impact on the local area and offer a rewarding working environment. They are dynamic and innovative, they value teamwork, excellence, and continuous learning. Their ServiceDesk team plays a crucial role in ensuring seamless IT operations for their organisation. Your new role As a ServiceDeskAnalyst, you will be the first point of contact for our internal users. Your mission? To deliver exceptional customer service while resolving technical issues efficiently. Here's what you'll be doing: Handling Incoming Queries: Respond to user requests via email or phone, following established request fulfilment more »
Employment Type: Contract
Rate: Up to £17.44 per hour + £17.44 per hour PAYE
Birmingham, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Hays Technology
Role: ServiceDeskAnalyst Location: West Midlands (Hybrid) Rate: £16 Inside IR35 Duration: 6 Months initial Hays Technology are looking for a servicedeskanalyst to join an exciting public sector client's team. What you will be doing: First line support Working on … a servicedesk Ticket handling and escalation What we are looking for: Excellent knowledge of Windows 10 and Office 365 Excellent written and verbal communication skills Previous ticketing system experience Great knowledge of Active Directory Excellent Trouble shooting skills Experience using Windows and Exchange Server Admin What you more »
IT ServiceDeskAnalyst 1st Line Support Role Up to £200 per day - Inside IR35 3 Month contract - Full time on site in Surbiton, Surrey We are currently looking for Service Support Analysts to join a market leading client of ours on a contract basis. In … this position as the first point of contact you will act as the ambassador for IT servicedesk to the rest of the business and its clients. While working with your team you will take ownership and management of the day-to-day 1st line support and provide … excellent customer service. ServiceDesk Duties: Provide 1st & 2nd line support Administration of Active Directory and Group Policy within MS Windows Creation, amendment & deletion of accounts on all business applications & hardware End user support for in house and 3rd party applications Resolve Laptop and Desktop issues Mobile, Hardware more »
and their key differentiator in their field, they are looking to expand their team due to a busy period through the addition of a ServiceDeskAnalyst on a day rate contract basis. Your new role As a servicedeskanalyst, you will be … IT support within the business. As part of your day to day tasks you will work as a team to clear ticket queues and service customer requests both online and over the phone, providing 1st time fixes where possible and escalating to various technical teams as necessary. What you … ll need to succeed The ideal candidate will have experience of the following; - Previous work as part of a busy servicedesk team clearing a high volume of tickets - Previous work doing basic to moderate diagnostic IT break fix work and able to resolve or escalate as required more »
Job summary KMPT Seeks ServiceDeskAnalyst to Join Our Thriving Team! Do you thrive in a fast-paced environment where you can provide exceptional technical support and help others succeed? Are you passionate about user experience and continuous improvement? If so, then we want to hear … from you! KMPT , a highly-rated NHS Trust, is seeking a skilled and experienced ServiceDeskAnalyst to join our dynamic team. This is a hybrid role, offering the flexibility to work from home alongside collaborating with colleagues in our Aylesford office one day a week. In … can: deliver high levels of technology assurance and high levels of customer satisfaction ensure the best return on investment is achieved through technology-enabled service transformation negotiate and drive best value from technology investment, contracts and outsourcing arrangements ensure all staff are adequately developed and able to make effective more »