Service Desk Analyst Contract Job Trends

Service Desk Analyst
UK

The median Service Desk Analyst daily rate in the UK is £195, according to job vacancies posted in the 6 months leading up to 26 May 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
26 May 2026
Same period 2025 Same period 2024
Rank 477 344 256
Rank change year-on-year -133 -88 +58
Contract jobs requiring a Service Desk Analyst 159 183 384
As % of all contract jobs in the UK 0.33% 0.64% 0.90%
As % of the Job Titles category 0.35% 0.69% 0.97%
Number of daily rates quoted 76 79 161
10th Percentile £131 £139 £129
25th Percentile £155 £143 £150
Median daily rate (50th Percentile) £195 £188 £175
Median % change year-on-year +4.00% +7.14% -
75th Percentile £244 £228 £223
90th Percentile £324 £288 £345
UK excluding London median daily rate £190 £178 £175
% change year-on-year +7.04% +1.43% +9.38%
Number of hourly rates quoted 28 48 188
10th Percentile £15.16 £14.34 £12.86
25th Percentile £15.25 £14.99 £14.16
Median hourly rate £17.90 £16.30 £15.76
Median % change year-on-year +9.82% +3.46% +6.74%
75th Percentile £25.07 £19.24 £21.37
90th Percentile £27.29 £24.50 £21.46
UK excluding London median hourly rate £16.50 £16.05 £14.99
% change year-on-year +2.80% +7.07% +3.24%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 44,822 26,395 39,583
% of contract IT jobs with a recognized job title 92.33% 92.28% 92.81%
Number of daily rates quoted 27,378 17,183 25,758
10th Percentile £325 £289 £280
25th Percentile £413 £405 £410
Median daily rate (50th Percentile) £513 £508 £525
Median % change year-on-year +0.99% -3.33% -2.78%
75th Percentile £619 £625 £638
90th Percentile £725 £738 £750
UK excluding London median daily rate £500 £475 £488
% change year-on-year +5.26% -2.56% -2.50%
Number of hourly rates quoted 2,956 1,008 2,746
10th Percentile £15.00 £14.00 £12.81
25th Percentile £20.49 £18.12 £16.30
Median hourly rate £42.50 £27.52 £36.50
Median % change year-on-year +54.46% -24.62% -18.89%
75th Percentile £67.06 £60.00 £61.30
90th Percentile £78.75 £75.00 £72.50
UK excluding London median hourly rate £43.69 £25.15 £40.00
% change year-on-year +73.72% -37.13% -5.88%

Service Desk Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Service Desk Analyst' in the job title relative to all contract IT jobs advertised.

Service Desk Analyst job vacancy trend in the UK

Service Desk Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in the UK

Service Desk Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Service Desk Analyst over the 6 months to 26 May 2026.

Daily rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in the UK

Service Desk Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Desk Analyst over the 6 months to 26 May 2026.

Hourly rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 16 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 26 May 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London -127 138 £190 +7.04% 37
England -147 137 £200 +5.26% 36
Work from Home -46 30 £131 -18.02% 10
South East -58 28 £180 -10.00% 8
North of England -92 27 £175 +11.11% 11
East of England -48 24 £205 -8.89% 4
Midlands -52 23 £131 -30.97% 4
London -72 19 £210 -4.55% 5
North West -49 18 £150 -4.76% 3
South West -33 17 £225 +21.62% 7
East Midlands -17 16 £131 -30.97% 1
Scotland -1 15 £275 +111.54%
West Midlands -63 7 £190 - 3
Wales -8 5 £148 +5.36% 2
Yorkshire -63 5 - - 6
North East -21 4 £200 -11.11% 2

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 26 May 2026, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Service Desk Analyst in the job title.

1 74 (46.54%) Customer Service
2 69 (43.40%) Windows
3 59 (37.11%) Microsoft
4 58 (36.48%) ITIL
5 51 (32.08%) Active Directory
6 44 (27.67%) Microsoft 365
7 43 (27.04%) Security Cleared
8 39 (24.53%) Problem-Solving
9 35 (22.01%) SC Cleared
10 28 (17.61%) ITSM
11 27 (16.98%) Windows 10
12 21 (13.21%) Service Management
12 21 (13.21%) ServiceNow
13 20 (12.58%) Android
13 20 (12.58%) Microsoft Office
14 18 (11.32%) Microsoft Exchange
15 16 (10.06%) Apple iOS
16 15 (9.43%) Google
16 15 (9.43%) Google Workspace
16 15 (9.43%) Mac OS
17 14 (8.81%) Collaborative Working
17 14 (8.81%) SLA
17 14 (8.81%) VoIP
18 13 (8.18%) Customer Experience
18 13 (8.18%) ITIL Certification
19 12 (7.55%) Azure
19 12 (7.55%) GCP
20 9 (5.66%) Digital Strategy
20 9 (5.66%) DNS
20 9 (5.66%) Service Delivery

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 18 (11.32%) Microsoft Exchange
2 7 (4.40%) SharePoint
3 5 (3.14%) Mattermost
4 1 (0.63%) Exchange Server 2013
Applications
1 20 (12.58%) Microsoft Office
2 4 (2.52%) Microsoft Excel
3 2 (1.26%) Microsoft PowerPoint
4 1 (0.63%) Chatbot
Business Applications
1 5 (3.14%) Remedy ITSM
Cloud Services
1 44 (27.67%) Microsoft 365
2 15 (9.43%) Google Workspace
3 12 (7.55%) Azure
3 12 (7.55%) GCP
4 8 (5.03%) Entra ID
4 8 (5.03%) OneDrive
5 3 (1.89%) IaaS
6 2 (1.26%) Azure Sentinel
7 1 (0.63%) AWS
7 1 (0.63%) Cloud Computing
7 1 (0.63%) Mimecast
7 1 (0.63%) OCI
7 1 (0.63%) Power Platform
7 1 (0.63%) Rubrik
Communications & Networking
1 14 (8.81%) VoIP
2 9 (5.66%) DNS
3 8 (5.03%) DHCP
4 4 (2.52%) TCP/IP
4 4 (2.52%) VPN
5 3 (1.89%) Broadband
6 2 (1.26%) Wi-Fi
7 1 (0.63%) LAN
7 1 (0.63%) NAS
7 1 (0.63%) SAN
7 1 (0.63%) Unified Communications
7 1 (0.63%) WAN
Database & Business Intelligence
1 1 (0.63%) Power BI
Development Applications
1 6 (3.77%) JIRA
General
1 55 (34.59%) Social Skills
2 16 (10.06%) Public Sector
3 8 (5.03%) Military
3 8 (5.03%) Organisational Skills
4 7 (4.40%) Manufacturing
4 7 (4.40%) Retail
5 6 (3.77%) Analytical Skills
5 6 (3.77%) Law
6 4 (2.52%) Inclusion and Diversity
7 3 (1.89%) Documentation Skills
7 3 (1.89%) Finance
7 3 (1.89%) Legal
7 3 (1.89%) Local Government
7 3 (1.89%) Telecoms
8 2 (1.26%) Banking
8 2 (1.26%) Dutch Language
8 2 (1.26%) Hungarian Language
8 2 (1.26%) Presentation Skills
8 2 (1.26%) Romanian Language
9 1 (0.63%) Spanish Language
Miscellaneous
1 12 (7.55%) Smartphone
2 11 (6.92%) Onboarding
3 7 (4.40%) Management Information System
4 6 (3.77%) Enterprise Software
5 3 (1.89%) Self-Motivation
5 3 (1.89%) Video Conferencing
6 1 (0.63%) CMDB
6 1 (0.63%) Data Centre
6 1 (0.63%) Driving Licence
Operating Systems
1 69 (43.40%) Windows
2 27 (16.98%) Windows 10
3 20 (12.58%) Android
4 16 (10.06%) Apple iOS
5 15 (9.43%) Mac OS
6 2 (1.26%) Windows Server
7 1 (0.63%) Unix
7 1 (0.63%) Windows 7
7 1 (0.63%) Windows Server 2012
7 1 (0.63%) Windows Server 2016
7 1 (0.63%) Windows Server 2019
Processes & Methodologies
1 74 (46.54%) Customer Service
2 58 (36.48%) ITIL
3 39 (24.53%) Problem-Solving
4 28 (17.61%) ITSM
5 21 (13.21%) Service Management
6 14 (8.81%) Collaborative Working
7 13 (8.18%) Customer Experience
8 9 (5.66%) Digital Strategy
8 9 (5.66%) Service Delivery
9 8 (5.03%) Active Listening
9 8 (5.03%) Continuous Improvement
9 8 (5.03%) Incident Management
10 7 (4.40%) Agile
10 7 (4.40%) DevOps
10 7 (4.40%) Process Improvement
11 6 (3.77%) CRM
11 6 (3.77%) Migration
11 6 (3.77%) Problem Management
12 5 (3.14%) Cybersecurity
13 4 (2.52%) Root Cause Analysis
Programming Languages
1 1 (0.63%) PowerShell
Qualifications
1 43 (27.04%) Security Cleared
2 35 (22.01%) SC Cleared
3 13 (8.18%) ITIL Certification
4 7 (4.40%) DV Cleared
5 5 (3.14%) Degree
6 3 (1.89%) Microsoft Certification
6 3 (1.89%) Microsoft Certified Professional
7 2 (1.26%) A+ Certification
7 2 (1.26%) DBS Check
7 2 (1.26%) ITIL Foundation Certificate
8 1 (0.63%) BPSS Clearance
8 1 (0.63%) MCSA
Quality Assurance & Compliance
1 14 (8.81%) SLA
2 2 (1.26%) GDPR
3 1 (0.63%) ISO/IEC 27001
System Software
1 51 (32.08%) Active Directory
2 3 (1.89%) VMware Infrastructure
3 1 (0.63%) Hyper-V
3 1 (0.63%) VMware ESXi
3 1 (0.63%) VMware NSX
Systems Management
1 7 (4.40%) Microsoft Intune
2 5 (3.14%) SCCM
3 2 (1.26%) vCenter Server
4 1 (0.63%) Dell DRAC
4 1 (0.63%) NetBackup
Vendors
1 59 (37.11%) Microsoft
2 21 (13.21%) ServiceNow
3 15 (9.43%) Google
4 7 (4.40%) Remedy
5 6 (3.77%) Citrix
6 4 (2.52%) Freshdesk
7 3 (1.89%) VMware
8 2 (1.26%) Apple
9 1 (0.63%) Commvault
9 1 (0.63%) Dell
9 1 (0.63%) Fortinet
9 1 (0.63%) Polycom
9 1 (0.63%) Sophos
9 1 (0.63%) Zerto