Service Desk Analyst Contract Job Trends

Service Desk Analyst
UK

The median Service Desk Analyst daily rate in the UK is £175, according to job vacancies posted in the 6 months leading up to 27 February 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
27 Feb 2026
Same period 2025 Same period 2024
Rank 415 322 245
Rank change year-on-year -93 -77 +44
Contract jobs requiring a Service Desk Analyst 188 231 424
As % of all contract jobs in the UK 0.45% 0.75% 0.96%
As % of the Job Titles category 0.49% 0.81% 1.03%
Number of daily rates quoted 74 123 208
10th Percentile £131 £139 £124
25th Percentile £150 £150 £140
Median daily rate (50th Percentile) £175 £190 £172
Median % change year-on-year -7.89% +10.63% -1.86%
75th Percentile £220 £210 £200
90th Percentile £326 £250 £265
UK excluding London median daily rate £175 £181 £165
% change year-on-year -3.05% +9.39% -
Number of hourly rates quoted 51 36 169
10th Percentile £13.80 £14.01 £13.20
25th Percentile £14.38 £15.11 £14.16
Median hourly rate £16.00 £17.88 £15.00
Median % change year-on-year -10.49% +19.17% -3.23%
75th Percentile £19.42 £21.46 £18.00
90th Percentile £23.75 £24.83 £21.46
UK excluding London median hourly rate £16.00 £17.50 £14.81
% change year-on-year -8.57% +18.20% -4.48%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 38,124 28,451 41,052
% of contract IT jobs with a recognized job title 91.79% 92.87% 93.00%
Number of daily rates quoted 23,974 17,854 27,035
10th Percentile £309 £290 £275
25th Percentile £408 £406 £409
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -4.55%
75th Percentile £613 £638 £638
90th Percentile £720 £738 £738
UK excluding London median daily rate £481 £475 £488
% change year-on-year +1.32% -2.56% -2.50%
Number of hourly rates quoted 2,315 836 2,340
10th Percentile £14.64 £16.38 £13.15
25th Percentile £18.87 £21.49 £16.30
Median hourly rate £33.50 £34.31 £35.00
Median % change year-on-year -2.35% -1.99% -12.50%
75th Percentile £63.75 £64.50 £60.00
90th Percentile £75.00 £75.00 £72.00
UK excluding London median hourly rate £31.50 £32.50 £35.00
% change year-on-year -3.08% -7.14% -6.67%

Service Desk Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Service Desk Analyst' in the job title relative to all contract IT jobs advertised.

Service Desk Analyst job vacancy trend in the UK

Service Desk Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in the UK

Service Desk Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Service Desk Analyst over the 6 months to 27 February 2026.

Daily rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in the UK

Service Desk Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Desk Analyst over the 6 months to 27 February 2026.

Hourly rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 27 February 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London -89 169 £175 -3.05% 50
England -111 167 £175 -7.89% 48
East of England -14 54 £173 -23.33% 6
North of England -95 31 £169 +12.50% 12
Work from Home -42 29 £131 -27.13% 15
South East -35 27 £175 -12.50% 19
Midlands -40 25 £131 -30.97% 8
East Midlands -13 18 £131 -30.97% 6
North West -47 17 £150 -4.76% 7
London -70 17 £250 +31.58% 6
South West -34 15 £305 +52.50% 3
Scotland +12 13 £190 +23.98% 2
Yorkshire -69 10 £181 +34.26% 5
West Midlands -47 7 £130 -31.58% 2
Wales -3 5 £148 +5.36% 1
North East -25 4 £188 -
Northern Ireland - 1 - - 1

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 27 February 2026, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Service Desk Analyst in the job title.

1 100 (53.19%) Customer Service
2 61 (32.45%) Microsoft
2 61 (32.45%) Windows
3 60 (31.91%) Active Directory
4 51 (27.13%) ITIL
5 50 (26.60%) Microsoft 365
6 46 (24.47%) Problem-Solving
7 37 (19.68%) Security Cleared
8 29 (15.43%) SC Cleared
8 29 (15.43%) Windows 10
9 25 (13.30%) ITSM
9 25 (13.30%) Microsoft Exchange
10 23 (12.23%) ServiceNow
11 21 (11.17%) Microsoft Office
11 21 (11.17%) Service Management
12 15 (7.98%) Google
12 15 (7.98%) Google Workspace
13 14 (7.45%) Android
13 14 (7.45%) Azure
14 13 (6.91%) Apple iOS
14 13 (6.91%) Microsoft Intune
14 13 (6.91%) Service Delivery
14 13 (6.91%) SLA
14 13 (6.91%) VoIP
15 12 (6.38%) Collaborative Working
15 12 (6.38%) DNS
15 12 (6.38%) Mac OS
16 11 (5.85%) Incident Management
16 11 (5.85%) ITIL Certification
16 11 (5.85%) SCCM

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 25 (13.30%) Microsoft Exchange
2 7 (3.72%) SharePoint
3 4 (2.13%) Mattermost
4 3 (1.60%) HCL Notes
5 1 (0.53%) Exchange Server 2013
Applications
1 21 (11.17%) Microsoft Office
2 6 (3.19%) Microsoft Excel
3 4 (2.13%) Microsoft PowerPoint
4 2 (1.06%) Spreadsheet
Business Applications
1 6 (3.19%) Remedy ITSM
2 1 (0.53%) SystmOne
Cloud Services
1 50 (26.60%) Microsoft 365
2 15 (7.98%) Google Workspace
3 14 (7.45%) Azure
4 10 (5.32%) Entra ID
4 10 (5.32%) GCP
5 3 (1.60%) Power Platform
6 1 (0.53%) AWS
6 1 (0.53%) Cloud Computing
6 1 (0.53%) Mimecast
6 1 (0.53%) OCI
6 1 (0.53%) OneDrive
6 1 (0.53%) Rubrik
6 1 (0.53%) SaaS
Communications & Networking
1 13 (6.91%) VoIP
2 12 (6.38%) DNS
3 8 (4.26%) DHCP
4 7 (3.72%) TCP/IP
4 7 (3.72%) Wi-Fi
5 4 (2.13%) VPN
6 3 (1.60%) Broadband
7 2 (1.06%) Internet
7 2 (1.06%) LAN
7 2 (1.06%) Remote Desktop
7 2 (1.06%) SAN
8 1 (0.53%) NAS
8 1 (0.53%) Network Security
8 1 (0.53%) Skype
8 1 (0.53%) WAN
Database & Business Intelligence
1 1 (0.53%) Power BI
Development Applications
1 4 (2.13%) JIRA
General
1 79 (42.02%) Social Skills
2 19 (10.11%) Romanian Language
3 15 (7.98%) Public Sector
4 10 (5.32%) Polish Language
5 8 (4.26%) Inclusion and Diversity
6 7 (3.72%) Military
7 6 (3.19%) Analytical Skills
8 5 (2.66%) Law
9 4 (2.13%) Finance
9 4 (2.13%) Local Government
10 3 (1.60%) Banking
10 3 (1.60%) Documentation Skills
10 3 (1.60%) Legal
11 2 (1.06%) Organisational Skills
11 2 (1.06%) Presentation Skills
11 2 (1.06%) Telecoms
12 1 (0.53%) French Language
12 1 (0.53%) Investment Banking
12 1 (0.53%) Manufacturing
12 1 (0.53%) Retail
Miscellaneous
1 11 (5.85%) Smartphone
2 10 (5.32%) Management Information System
3 8 (4.26%) Onboarding
4 5 (2.66%) Enterprise Software
4 5 (2.66%) Video Conferencing
5 4 (2.13%) Data Centre
5 4 (2.13%) Self-Motivation
6 2 (1.06%) CMDB
7 1 (0.53%) Blackberry
7 1 (0.53%) BYOD
7 1 (0.53%) Data Protection Act
7 1 (0.53%) NHS
7 1 (0.53%) Virtual Team
Operating Systems
1 61 (32.45%) Windows
2 29 (15.43%) Windows 10
3 14 (7.45%) Android
4 13 (6.91%) Apple iOS
5 12 (6.38%) Mac OS
6 1 (0.53%) Mac OS X
6 1 (0.53%) Unix
6 1 (0.53%) Windows 7
6 1 (0.53%) Windows Server
6 1 (0.53%) Windows Server 2012
Processes & Methodologies
1 100 (53.19%) Customer Service
2 51 (27.13%) ITIL
3 46 (24.47%) Problem-Solving
4 25 (13.30%) ITSM
5 21 (11.17%) Service Management
6 13 (6.91%) Service Delivery
7 12 (6.38%) Collaborative Working
8 11 (5.85%) Incident Management
9 9 (4.79%) Digital Strategy
9 9 (4.79%) Problem Management
10 7 (3.72%) Process Improvement
11 6 (3.19%) Agile
11 6 (3.19%) Continuous Improvement
11 6 (3.19%) Cybersecurity
11 6 (3.19%) DevOps
11 6 (3.19%) Migration
11 6 (3.19%) User Experience
12 5 (2.66%) Configuration Management
12 5 (2.66%) Customer Experience
13 4 (2.13%) Mathematics
Programming Languages
1 2 (1.06%) PowerShell
Qualifications
1 37 (19.68%) Security Cleared
2 29 (15.43%) SC Cleared
3 11 (5.85%) ITIL Certification
4 8 (4.26%) DV Cleared
5 6 (3.19%) Degree
5 6 (3.19%) Microsoft Certification
6 5 (2.66%) A+ Certification
7 4 (2.13%) ITIL Foundation Certificate
8 3 (1.60%) MCSA
9 2 (1.06%) Microsoft Certified Professional
10 1 (0.53%) BPSS Clearance
10 1 (0.53%) DBS Check
10 1 (0.53%) NVQ Level 3
Quality Assurance & Compliance
1 13 (6.91%) SLA
2 2 (1.06%) GDPR
3 1 (0.53%) ISO/IEC 27001
System Software
1 60 (31.91%) Active Directory
2 2 (1.06%) VMware Infrastructure
3 1 (0.53%) VMware ESXi
3 1 (0.53%) VMware NSX
Systems Management
1 13 (6.91%) Microsoft Intune
2 11 (5.85%) SCCM
3 1 (0.53%) Jamf Pro
3 1 (0.53%) NetBackup
3 1 (0.53%) vCenter Server
Vendors
1 61 (32.45%) Microsoft
2 23 (12.23%) ServiceNow
3 15 (7.98%) Google
4 7 (3.72%) Citrix
4 7 (3.72%) Remedy
5 3 (1.60%) Apple
5 3 (1.60%) Lotus
6 2 (1.06%) VMware
7 1 (0.53%) Altiris
7 1 (0.53%) Barracuda Networks
7 1 (0.53%) Bomgar
7 1 (0.53%) Commvault
7 1 (0.53%) Dell
7 1 (0.53%) Fortinet
7 1 (0.53%) Sophos
7 1 (0.53%) Zerto