Service Desk Analyst Contracts

Service Desk Analyst
UK

The median Service Desk Analyst daily rate in the UK is £190, according to job vacancies posted in the 6 months leading up to 6 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
6 May 2025
Same period 2024 Same period 2023
Rank 344 261 320
Rank change year-on-year -83 +59 +15
Contract jobs requiring a Service Desk Analyst 184 398 479
As % of all contract jobs advertised in the UK 0.63% 0.92% 0.81%
As % of the Job Titles category 0.68% 0.99% 0.86%
Number of daily rates quoted 87 170 271
10th Percentile £139 £126 £122
25th Percentile £146 £150 £147
Median daily rate (50th Percentile) £190 £175 £180
Median % change year-on-year +8.57% -2.78% +12.50%
75th Percentile £234 £223 £220
90th Percentile £272 £288 £269
UK excluding London median daily rate £182 £174 £160
% change year-on-year +4.60% +8.75% +6.67%
Number of hourly rates quoted 50 189 127
10th Percentile £14.19 £12.86 £12.58
25th Percentile £14.99 £14.16 £13.41
Median hourly rate £16.30 £15.62 £15.49
Median % change year-on-year +4.35% +0.84% +6.83%
75th Percentile £19.77 £21.37 £18.50
90th Percentile £24.50 £21.46 £20.56
UK excluding London median hourly rate £16.05 £14.81 £15.25
% change year-on-year +8.41% -2.89% +5.14%

All Contract IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 27,127 40,034 55,895
% of contract IT jobs with a recognized job title 92.50% 92.76% 94.62%
Number of daily rates quoted 17,721 26,064 39,048
10th Percentile £300 £280 £313
25th Percentile £406 £409 £425
Median daily rate (50th Percentile) £514 £525 £540
Median % change year-on-year -2.10% -2.78% +2.86%
75th Percentile £625 £638 £650
90th Percentile £738 £750 £750
UK excluding London median daily rate £475 £490 £500
% change year-on-year -3.06% -2.00% +5.26%
Number of hourly rates quoted 1,053 2,665 1,566
10th Percentile £14.14 £12.86 £14.25
25th Percentile £18.50 £16.30 £19.11
Median hourly rate £29.00 £36.50 £45.00
Median % change year-on-year -20.55% -18.89% +90.68%
75th Percentile £62.50 £61.30 £65.75
90th Percentile £75.00 £72.50 £76.00
UK excluding London median hourly rate £28.00 £40.00 £42.00
% change year-on-year -30.00% -4.76% +115.16%

Service Desk Analyst
Job Vacancy Trend

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Service Desk Analyst.

Daily rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Service Desk Analyst over the 6 months to 6 May 2025.

Daily rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst.

Hourly rate trend for Service Desk Analyst in the UK

Service Desk Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Desk Analyst over the 6 months to 6 May 2025.

Hourly rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 16 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 6 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -73 174 £190 +9.20% 66
UK excluding London -50 158 £182 +4.60% 62
North of England +5 52 £150 -4.76% 18
East of England -22 40 £225 +55.17% 9
North West +4 35 £158 -21.25% 12
Work from Home +7 30 £150 -11.76% 20
London +6 26 £219 +19.86% 13
South East +27 21 £191 +22.24% 14
South West -12 20 £200 -11.11% 11
Midlands +5 15 £190 +26.67% 7
Yorkshire +8 12 £150 - 4
West Midlands +10 9 £190 +26.67% 1
Scotland +3 8 £130 -25.71% 9
East Midlands +3 6 £190 +18.75% 6
North East - 5 £188 - 2
Wales +8 2 £140 - 1

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 6 May 2025, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Service Desk Analyst in the job title.

1 112 (60.87%) Customer Service
2 104 (56.52%) ITIL
3 98 (53.26%) Active Directory
4 92 (50.00%) Microsoft
5 90 (48.91%) Microsoft 365
6 79 (42.93%) Windows
6 79 (42.93%) Social Skills
7 67 (36.41%) ServiceNow
8 62 (33.70%) Problem-Solving
9 59 (32.07%) Incident Management
10 41 (22.28%) Microsoft Office
11 37 (20.11%) Windows 10
12 36 (19.57%) Citrix
12 36 (19.57%) Service Delivery
12 36 (19.57%) Security Cleared
13 34 (18.48%) A+ Certification
14 33 (17.93%) Microsoft Excel
15 32 (17.39%) SLA
15 32 (17.39%) SC Cleared
16 31 (16.85%) Microsoft Certification
17 29 (15.76%) MCSA
17 29 (15.76%) Wi-Fi
18 27 (14.67%) Microsoft PowerPoint
19 26 (14.13%) Analytical Skills
20 25 (13.59%) ITSM
21 24 (13.04%) Mathematics
22 19 (10.33%) SharePoint
23 17 (9.24%) Public Sector
24 16 (8.70%) Microsoft Intune
25 15 (8.15%) Azure

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (10.33%) SharePoint
2 12 (6.52%) Microsoft Exchange
3 4 (2.17%) Skype for Business
4 3 (1.63%) IBM Notes
5 2 (1.09%) CMS
Applications
1 41 (22.28%) Microsoft Office
2 33 (17.93%) Microsoft Excel
3 27 (14.67%) Microsoft PowerPoint
4 1 (0.54%) Chatbot
Business Applications
1 2 (1.09%) Remedy ITSM
2 1 (0.54%) Oracle EBS
Cloud Services
1 90 (48.91%) Microsoft 365
2 15 (8.15%) Azure
3 10 (5.43%) OneDrive
4 7 (3.80%) Entra ID
5 6 (3.26%) Google Workspace
6 2 (1.09%) Dynamics 365
6 2 (1.09%) GCP
7 1 (0.54%) Mimecast
Communications & Networking
1 29 (15.76%) Wi-Fi
2 8 (4.35%) DNS
2 8 (4.35%) TCP/IP
2 8 (4.35%) VPN
3 7 (3.80%) Remote Desktop
4 6 (3.26%) Skype
5 2 (1.09%) DHCP
5 2 (1.09%) VoIP
6 1 (0.54%) ADSL
6 1 (0.54%) Broadband
6 1 (0.54%) LAN
6 1 (0.54%) PSTN
6 1 (0.54%) WAN
Database & Business Intelligence
1 2 (1.09%) DTS
Development Applications
1 1 (0.54%) JIRA
General
1 79 (42.93%) Social Skills
2 26 (14.13%) Analytical Skills
3 17 (9.24%) Public Sector
4 10 (5.43%) Finance
5 9 (4.89%) Inclusion and Diversity
6 8 (4.35%) Law
6 8 (4.35%) Retail
7 7 (3.80%) Legal
8 5 (2.72%) Banking
8 5 (2.72%) Military
9 4 (2.17%) German Language
10 3 (1.63%) Investment Banking
11 2 (1.09%) Automotive
11 2 (1.09%) Back Office
11 2 (1.09%) Organisational Skills
12 1 (0.54%) Local Government
12 1 (0.54%) Police
12 1 (0.54%) Telecoms
Miscellaneous
1 13 (7.07%) Management Information System
2 7 (3.80%) Analytical Mindset
2 7 (3.80%) Enterprise Software
3 6 (3.26%) Driving Licence
4 5 (2.72%) Smartphone
5 4 (2.17%) Onboarding
6 3 (1.63%) NHS
6 3 (1.63%) Self-Motivation
7 2 (1.09%) Blackberry
7 2 (1.09%) Data Centre
7 2 (1.09%) Device Driver
8 1 (0.54%) Legacy Systems
8 1 (0.54%) Reinsurance
8 1 (0.54%) Video Conferencing
Operating Systems
1 79 (42.93%) Windows
2 37 (20.11%) Windows 10
3 10 (5.43%) Android
3 10 (5.43%) Mac OS
4 7 (3.80%) Windows Server
5 6 (3.26%) Apple iOS
6 2 (1.09%) Windows Server 2016
7 1 (0.54%) Windows Server 2012
7 1 (0.54%) Windows Server 2019
Processes & Methodologies
1 112 (60.87%) Customer Service
2 104 (56.52%) ITIL
3 62 (33.70%) Problem-Solving
4 59 (32.07%) Incident Management
5 36 (19.57%) Service Delivery
6 25 (13.59%) ITSM
7 24 (13.04%) Mathematics
8 9 (4.89%) Ticket Management
9 8 (4.35%) Service Management
10 7 (3.80%) Continuous Improvement
10 7 (3.80%) Process Improvement
10 7 (3.80%) Time Management
11 6 (3.26%) Asset Management
11 6 (3.26%) Multi-Factor Authentication
11 6 (3.26%) Problem Management
11 6 (3.26%) User Experience
12 4 (2.17%) Collaborative Working
13 3 (1.63%) Chat Support
13 3 (1.63%) Customer Experience
13 3 (1.63%) Proactive Monitoring
Programming Languages
1 1 (0.54%) PowerShell
1 1 (0.54%) SQL
Qualifications
1 36 (19.57%) Security Cleared
2 34 (18.48%) A+ Certification
3 32 (17.39%) SC Cleared
4 31 (16.85%) Microsoft Certification
5 29 (15.76%) MCSA
6 13 (7.07%) ITIL Certification
7 11 (5.98%) Degree
8 1 (0.54%) BPSS Clearance
8 1 (0.54%) MCSE
Quality Assurance & Compliance
1 32 (17.39%) SLA
System Software
1 98 (53.26%) Active Directory
2 3 (1.63%) VMware Infrastructure
3 2 (1.09%) BitLocker
4 1 (0.54%) Virtual Desktop
Systems Management
1 16 (8.70%) Microsoft Intune
2 3 (1.63%) SCCM
3 2 (1.09%) AirWatch
3 2 (1.09%) Symantec Enterprise Vault
Vendors
1 92 (50.00%) Microsoft
2 67 (36.41%) ServiceNow
3 36 (19.57%) Citrix
4 7 (3.80%) iManage
5 6 (3.26%) Google
6 5 (2.72%) Apple
6 5 (2.72%) Remedy
7 3 (1.63%) Lotus
7 3 (1.63%) VMware
8 2 (1.09%) Cisco
8 2 (1.09%) Equitrac
8 2 (1.09%) Intapp
8 2 (1.09%) Ivanti
8 2 (1.09%) Symantec
9 1 (0.54%) CrowdStrike
9 1 (0.54%) Mitel
9 1 (0.54%) Netskope
9 1 (0.54%) Nexthink
9 1 (0.54%) Progress
9 1 (0.54%) Rapid7