Service Desk Analyst Contract Job Trends

Service Desk Analyst
UK

The median Service Desk Analyst daily rate in the UK is £175, according to job vacancies posted in the 6 months leading up to 12 March 2026.

The table below compares current contractor rates and summary statistics with the previous two years.

6 months to
12 Mar 2026
Same period 2025 Same period 2024
Rank 427 314 244
Rank change year-on-year -113 -70 +49
Contract jobs requiring a Service Desk Analyst 184 220 443
As % of all contract jobs in the UK 0.43% 0.75% 0.99%
As % of the Job Titles category 0.47% 0.80% 1.07%
Number of daily rates quoted 75 119 209
10th Percentile £131 £139 £124
25th Percentile £148 £150 £140
Median daily rate (50th Percentile) £175 £190 £173
Median % change year-on-year -7.89% +9.83% -1.14%
75th Percentile £223 £210 £200
90th Percentile £325 £250 £288
UK excluding London median daily rate £170 £182 £165
% change year-on-year -6.34% +10.00% +1.54%
Number of hourly rates quoted 47 38 188
10th Percentile £14.38 £14.02 £12.86
25th Percentile £14.40 £15.11 £14.00
Median hourly rate £16.00 £18.44 £14.91
Median % change year-on-year -13.24% +23.73% -3.84%
75th Percentile £21.00 £21.46 £18.75
90th Percentile £25.28 £24.76 £21.46
UK excluding London median hourly rate £16.00 £18.13 £14.80
% change year-on-year -11.72% +22.47% -4.52%

All Contract IT Job Roles
UK

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,233 27,349 41,475
% of contract IT jobs with a recognized job title 91.88% 92.93% 92.88%
Number of daily rates quoted 24,515 17,680 27,207
10th Percentile £312 £293 £270
25th Percentile £410 £406 £406
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -4.55%
75th Percentile £613 £638 £638
90th Percentile £725 £738 £738
UK excluding London median daily rate £480 £475 £488
% change year-on-year +1.05% -2.56% -2.50%
Number of hourly rates quoted 2,440 862 2,502
10th Percentile £14.96 £15.60 £13.00
25th Percentile £19.00 £21.24 £16.25
Median hourly rate £35.00 £33.45 £32.50
Median % change year-on-year +4.63% +2.92% -23.29%
75th Percentile £65.00 £65.00 £59.50
90th Percentile £75.79 £76.25 £71.25
UK excluding London median hourly rate £35.00 £32.50 £32.50
% change year-on-year +7.69% - -18.75%

Service Desk Analyst
Job Vacancy Trend

Historical trend showing the proportion of contract IT job postings featuring 'Service Desk Analyst' in the job title relative to all contract IT jobs advertised.

Service Desk Analyst job vacancy trend in the UK

Service Desk Analyst
Daily Rate Trend

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in the UK.

Contractor daily rate distribution trend for Service Desk Analyst job vacancies in the UK

Service Desk Analyst
Daily Rate Histogram

Daily rate distribution for jobs citing Service Desk Analyst over the 6 months to 12 March 2026.

Daily rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Hourly Rate Trend

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in the UK.

Contractor hourly rate distribution trend for Service Desk Analyst job vacancies in the UK

Service Desk Analyst
Hourly Rate Histogram

Hourly rate distribution of jobs citing Service Desk Analyst over the 6 months to 12 March 2026.

Hourly rate histogram for Service Desk Analyst in the UK

Service Desk Analyst
Top 17 Contract Job Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the UK over the 6 months to 12 March 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London -100 163 £170 -6.34% 37
England -123 159 £175 -7.89% 37
East of England -19 44 £190 -15.56% 4
Work from Home -47 31 £131 -26.10% 14
North of England -92 30 £163 +8.33% 13
South East -43 28 £173 -13.75% 13
Midlands -53 25 £131 -30.97% 1
East Midlands -21 19 £131 -30.97% 1
London -66 19 £250 +31.58% 4
North West -52 17 £150 - 9
Scotland +6 15 £190 +23.98% 2
South West -30 15 £305 +52.50% 5
Yorkshire -68 9 £163 +20.37% 3
Wales -2 7 £148 +5.36%
West Midlands -65 6 £130 -31.58%
North East -21 4 £188 - 1
Northern Ireland - 1 - -

Service Desk Analyst Skill Set
Top 30 Co-Occurring Skills & Capabilities

For the 6 months to 12 March 2026, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all contract job ads featuring Service Desk Analyst in the job title.

1 94 (51.09%) Customer Service
2 65 (35.33%) Windows
3 63 (34.24%) Microsoft
4 62 (33.70%) Active Directory
5 52 (28.26%) ITIL
6 51 (27.72%) Microsoft 365
7 44 (23.91%) Problem-Solving
8 38 (20.65%) Security Cleared
9 31 (16.85%) Windows 10
10 30 (16.30%) SC Cleared
11 26 (14.13%) ITSM
12 25 (13.59%) Microsoft Exchange
13 21 (11.41%) Service Management
13 21 (11.41%) ServiceNow
14 20 (10.87%) Microsoft Office
15 15 (8.15%) Android
15 15 (8.15%) Google
15 15 (8.15%) Google Workspace
16 14 (7.61%) Apple iOS
16 14 (7.61%) Azure
17 13 (7.07%) Service Delivery
17 13 (7.07%) SLA
17 13 (7.07%) VoIP
18 12 (6.52%) Collaborative Working
18 12 (6.52%) Mac OS
18 12 (6.52%) Microsoft Intune
19 11 (5.98%) DNS
19 11 (5.98%) Incident Management
19 11 (5.98%) ITIL Certification
19 11 (5.98%) SCCM

Service Desk Analyst Skill Set
Co-Occurring Skills & Capabilities by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 25 (13.59%) Microsoft Exchange
2 7 (3.80%) SharePoint
3 4 (2.17%) Mattermost
4 2 (1.09%) HCL Notes
5 1 (0.54%) Exchange Server 2013
Applications
1 20 (10.87%) Microsoft Office
2 6 (3.26%) Microsoft Excel
3 4 (2.17%) Microsoft PowerPoint
4 2 (1.09%) Spreadsheet
Business Applications
1 6 (3.26%) Remedy ITSM
2 1 (0.54%) SystmOne
Cloud Services
1 51 (27.72%) Microsoft 365
2 15 (8.15%) Google Workspace
3 14 (7.61%) Azure
4 10 (5.43%) GCP
5 8 (4.35%) Entra ID
6 3 (1.63%) Power Platform
7 1 (0.54%) AWS
7 1 (0.54%) Cloud Computing
7 1 (0.54%) Mimecast
7 1 (0.54%) OCI
7 1 (0.54%) OneDrive
7 1 (0.54%) Rubrik
7 1 (0.54%) SaaS
Communications & Networking
1 13 (7.07%) VoIP
2 11 (5.98%) DNS
3 7 (3.80%) DHCP
3 7 (3.80%) Wi-Fi
4 6 (3.26%) TCP/IP
5 4 (2.17%) Broadband
5 4 (2.17%) VPN
6 2 (1.09%) Internet
6 2 (1.09%) LAN
6 2 (1.09%) Remote Desktop
7 1 (0.54%) NAS
7 1 (0.54%) Network Security
7 1 (0.54%) SAN
7 1 (0.54%) Skype
7 1 (0.54%) WAN
Database & Business Intelligence
1 1 (0.54%) Power BI
Development Applications
1 4 (2.17%) JIRA
General
1 72 (39.13%) Social Skills
2 17 (9.24%) Romanian Language
3 16 (8.70%) Public Sector
4 7 (3.80%) Inclusion and Diversity
4 7 (3.80%) Military
5 6 (3.26%) Analytical Skills
5 6 (3.26%) Law
5 6 (3.26%) Polish Language
6 5 (2.72%) Finance
7 4 (2.17%) Local Government
8 3 (1.63%) Banking
8 3 (1.63%) Documentation Skills
8 3 (1.63%) Organisational Skills
8 3 (1.63%) Telecoms
9 2 (1.09%) Legal
9 2 (1.09%) Manufacturing
9 2 (1.09%) Presentation Skills
9 2 (1.09%) Retail
10 1 (0.54%) Dutch Language
10 1 (0.54%) Investment Banking
Miscellaneous
1 11 (5.98%) Management Information System
2 10 (5.43%) Smartphone
3 8 (4.35%) Onboarding
4 6 (3.26%) Video Conferencing
5 5 (2.72%) Enterprise Software
6 4 (2.17%) Self-Motivation
7 3 (1.63%) Data Centre
8 2 (1.09%) CMDB
9 1 (0.54%) Blackberry
9 1 (0.54%) BYOD
9 1 (0.54%) Data Protection Act
9 1 (0.54%) NHS
9 1 (0.54%) Virtual Team
Operating Systems
1 65 (35.33%) Windows
2 31 (16.85%) Windows 10
3 15 (8.15%) Android
4 14 (7.61%) Apple iOS
5 12 (6.52%) Mac OS
6 2 (1.09%) Windows Server
7 1 (0.54%) Mac OS X
7 1 (0.54%) Unix
7 1 (0.54%) Windows 7
7 1 (0.54%) Windows Server 2012
7 1 (0.54%) Windows Server 2016
Processes & Methodologies
1 94 (51.09%) Customer Service
2 52 (28.26%) ITIL
3 44 (23.91%) Problem-Solving
4 26 (14.13%) ITSM
5 21 (11.41%) Service Management
6 13 (7.07%) Service Delivery
7 12 (6.52%) Collaborative Working
8 11 (5.98%) Incident Management
9 10 (5.43%) Digital Strategy
9 10 (5.43%) Problem Management
10 7 (3.80%) Cybersecurity
10 7 (3.80%) Process Improvement
11 6 (3.26%) Agile
11 6 (3.26%) Continuous Improvement
11 6 (3.26%) Customer Experience
11 6 (3.26%) DevOps
11 6 (3.26%) Migration
11 6 (3.26%) User Experience
12 5 (2.72%) Configuration Management
12 5 (2.72%) Root Cause Analysis
Programming Languages
1 2 (1.09%) PowerShell
Qualifications
1 38 (20.65%) Security Cleared
2 30 (16.30%) SC Cleared
3 11 (5.98%) ITIL Certification
4 8 (4.35%) DV Cleared
5 7 (3.80%) Degree
6 6 (3.26%) Microsoft Certification
7 5 (2.72%) A+ Certification
8 3 (1.63%) ITIL Foundation Certificate
8 3 (1.63%) MCSA
9 2 (1.09%) Microsoft Certified Professional
10 1 (0.54%) BPSS Clearance
10 1 (0.54%) DBS Check
10 1 (0.54%) NVQ Level 3
Quality Assurance & Compliance
1 13 (7.07%) SLA
2 2 (1.09%) GDPR
3 1 (0.54%) ISO/IEC 27001
System Software
1 62 (33.70%) Active Directory
2 2 (1.09%) VMware Infrastructure
3 1 (0.54%) VMware ESXi
3 1 (0.54%) VMware NSX
Systems Management
1 12 (6.52%) Microsoft Intune
2 11 (5.98%) SCCM
3 1 (0.54%) Jamf Pro
3 1 (0.54%) NetBackup
3 1 (0.54%) vCenter Server
Vendors
1 63 (34.24%) Microsoft
2 21 (11.41%) ServiceNow
3 15 (8.15%) Google
4 8 (4.35%) Citrix
5 7 (3.80%) Remedy
6 3 (1.63%) Apple
7 2 (1.09%) Lotus
7 2 (1.09%) VMware
8 1 (0.54%) Altiris
8 1 (0.54%) Bomgar
8 1 (0.54%) Commvault
8 1 (0.54%) Fortinet
8 1 (0.54%) Sophos
8 1 (0.54%) Zerto