1 to 25 of 33 Service Desk Manager Jobs

Description Job DescriptionDescription: Client First Technologies currently is seeking a Service Desk Manager in support of our government customer. The Service Desk Manager is responsible for the leadership, oversight, and day-to-day management of enterprise IT service desk operations supporting … high-volume, mission-critical environment. This role ensures the effective delivery of customer support services, incident response, ticket resolution, and service request fulfillment in accordance with established service level expectations. The Service Desk Manager serves as the primary lead for service desk personnel ...

Description Job DescriptionSalary: Job Title: Service Desk Manager Location:Studio City, California (Onsite) Role Overview: Base8 isseekingan experienced and proactive Service Desk Manager to lead our Studio City, California service desk operations. In this onsite, full-time role you will serve … critical operational bridge between our India-based Service Desk team and US-based project teams, ensuring seamless IT support delivery, rigorous adherence to service-level commitments, and strong cross-functional alignment with businessobjectives. You will be the face of IT service quality for our USoperations owningthe ...

Description Job DescriptionSummary: We are seeking a dedicated and experienced Managed IT Services (MSP) Service Desk Manager to oversee our service desk operations for the small to medium-sized businesses (SMBs) we support from a team of MSP technicians. The ideal candidate will have … strong background in IT service management, exceptional leadership skills, and a customer-centric approach to ensure the delivery of high-quality IT support services. Responsibilities: Service Desk Management Oversee the daily operations of the service desk, ensuring efficient and effective support for SMB clients. Manage ...

Description Job DescriptionDescription: The Service Desk Manager is responsible for the overall strategy, performance, and leadership of Arraya's Service Desk operations. This role ensures consistent, high-quality service delivery across multiple regions and time zones, while aligning the Service Desk with … business objectives, client expectations, and ITIL-based best practices. The Service Desk Manager drives standardization, scalability, and continuous improvement across all support tiers, fostering a proactive, customer-focused support culture worldwide. Supervisory Responsibilities Provide direct leadership to Service Desk Team Leads across multiple regions ...

Description Job Description Summary The IT Service Desk Manager reports directly to the Director of IT Client Services and is in a hands-on position responsible for supervising and coordinating the operation and maintenance of the College's IT Service Desk. The position provides advanced technical … services across a variety of support domains including desktop/academic applications, classroom technologies, AV and multimedia technologies, and institutional IT client systems. The Service Desk Manager combines soft skills, management, and technical troubleshooting to serve as a role model by mentoring junior staff and student ...

Service Desk Manager - £45,000 - Stoke-on-Trent We are recruiting for a Service Desk Manager on behalf of a leading technology company in the Stoke-on-Trent area. This is a fantastic opportunity to step into a key leadership role where you will … oversee a team of service desk engineers, ensuring exceptional support and service delivery across a growing client base. Key Responsibilities: Lead and mentor a team of service desk engineers, providing day-to-day guidance, coaching, and performance management. Oversee IT service desk operations ...

Description Job Description SUMMARY The Service Desk Manager is responsible for overseeing Service Desk operations, user access governance, and overall operational stability within a regulated enterprise environment. This role serves as the Single Point of Contact (SPOC) for IT service requests, ensures SLA compliance … supports SOX controls, and drives continuous service improvement. Providing exceptional customer service in every situation is a key component of this role. The ideal candidate embraces continuous improvement and innovation, is willing to be hands on when needed, and proactively seeks more efficient and cost effective ways ...

where successful team effort to address external and internal customer challenges is valued above all individual contributions. About the Role We are seeking a Service Desk Manager to lead a high-performing, customer-focused IT Service Desk that supports a distributed workforce. This role … ideal for an experienced service desk leader who thrives in an "own it to close" environment and is passionate about building modern support experiences through self-service, knowledge management, automation, and AI-enabled support. You will oversee day-to-day service desk operations, drive continuous ...

deadlines and goals for ourselves and our customers, we pride ourselves on the brand we have created and continue to grow. Job Summary The Service Desk Manager is responsible for leading the IT Service Desk function across a 24/7 manufacturing enterprise. This role … ensures the delivery of high-quality IT support services to internal users while driving continual service improvement, standardization, and scalability. The Service Desk Manager oversees the daily operations of the Service Desk team, manages incident and problem resolution, leads IT-related projects within ...

deadlines and goals for ourselves and our customers, we pride ourselves on the brand we have created and continue to grow. Job Summary The Service Desk Manager is responsible for leading the IT Service Desk function across a 24/7 manufacturing enterprise. This role … ensures the delivery of high-quality IT support services to internal users while driving continual service improvement, standardization, and scalability. The Service Desk Manager oversees the daily operations of the Service Desk team, manages incident and problem resolution, leads IT-related projects within ...

deadlines and goals for ourselves and our customers, we pride ourselves on the brand we have created and continue to grow. Job Summary The Service Desk Manager is responsible for leading the IT Service Desk function across a 24/7 manufacturing enterprise. This role … ensures the delivery of high-quality IT support services to internal users while driving continual service improvement, standardization, and scalability. The Service Desk Manager oversees the daily operations of the Service Desk team, manages incident and problem resolution, leads IT-related projects within ...

Service Desk Manager London (hybrid working) £70,000 PA A well-established and growing organisation is seeking an experienced Service Desk Manager to lead and evolve its IT support function within a complex, multi-site environment. Supporting a diverse user base across office, remote … site locations, you'll play a pivotal role in delivering a high-quality, customer-focused IT service, ensuring stability, performance and continuous improvement across the service desk and field support teams. Key Responsibilities * Lead and manage the Service Desk and Field Support teams, driving performance ...

Description Job DescriptionSalary: Position Summary: The Service Desk Manager is responsible for leading the daily operations of the IT Service Desk, ensuring high-quality technical support and customer service across the organization. This role oversees a team of service desk analysts, manages … request workflows, improves support processes, and ensures alignment with ITIL best practices and business objectives. Key Responsibilities: Operational Leadership Manage day-to-day Service Desk operations, ensuring timely resolution of incidents and service requests. Monitor ticket queues, assign priorities, and ensure SLA compliance. Develop, track, and report ...

Company description: XPO TRANSPORT SOLUTIONS EUROPE Job description: IT Service Desk Manager Supplier & ServiceNow Product Owner (EU) Here at XPO, we take our people seriously. We are seeking a highly motivated and experienced IT Service Desk Manager to join our dynamic IT team … days per week. This role is pivotal to how IT services are delivered across the organisation. The successful candidate will manage our outsourced service desk as a strategic supplier, ensuring high-quality, SLA-driven service delivery and outstanding customer experience. In addition, the role will own Major ...

Service Desk Manager – Microsoft Cloud Environment Shrewsbury (Hybrid) £45,000 – £60,000 + Benefits Chapman Tate Associates – Recruiting on behalf of a trusted and rapidly growing client Chapman Tate Associates are excited to be supporting a long-standing, highly reputable organisation within their sector as they continue … their impressive growth journey. As part of their expansion, they are now seeking an experienced Service Desk Manager to lead their support function and drive best-in-class service across a modern Microsoft Cloud environment. About the Role This is a fantastic opportunity for someone ...

Description Job Description Position Title : IT Service Desk Manager Exempt Status : Exempt (17B) Reports to : Chief Technology Officer Location: Tyler Technology Center Benefits: Medical, Prescription Drugs, Dental, and Vision Insurance Insurance Eligibility for Team Members and Dependents Starting on the First Day of Employment 401(k) with … Paid Time Off Paid Bank Holidays Workplace Wellness Programs Employee Assistance Programs Tuition Reimbursement Job Summary: Plan, organize, and maintain Southside Bank's IT Service Desk operations and employee-customer relationships. Review, recommend, and implement technologies to improve and optimize IT Service Desk and related support ...

grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. As the Senior Manager, Global IT Service Desk, you will lead and mentor our end-user support team, ensuring the delivery of exceptional technical assistance … employees. This role demands a strong blend of technical expertise and excellent customer service skills. Key responsibilities include the leadership, training, and support of the Service Desk team, the management of the entire ticket escalation process, hardware operations, AV operations, and the resolution of critical and complex ...

Service Desk Team Manager Permanent Milton Keynes: £45,800 - £52,000 Hybrid Working: 4 days in office each week Do you enjoy leading people, improving services, and making sure colleagues get the support they need to do their best work? At AQA, our Service Desk … keeping the organisation running smoothly and operate a Smart Bar - think Genius Bar but better! We are looking for a confident, people-focused manager who enjoys balancing day-to-day delivery with developing others and improving how services work. In AQA this roles full title is Service Desk ...

Description Job Description Position Summary The Service Desk Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Knowledge Management, Accounts Management, and Executive Support functions. This role ensures SLA compliance, operational governance, workforce strategy, security … compliance, and continuous service improvement across a high-volume federal IT environment. The Program Manager must have demonstrated the ability to lead a program similar in size and complexity as the EUS Services. Individual must be able to attain and maintain a valid U.S. Government Public Trust security ...

Description Job Description Position Summary The Service Desk Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Knowledge Management, Accounts Management, and Executive Support functions. This role ensures SLA compliance, operational governance, workforce strategy, security … compliance, and continuous service improvement across a high-volume federal IT environment. The Program Manager must have demonstrated the ability to lead a program similar in size and complexity as the EUS Services. Individual must be able to attain and maintain a valid U.S. Government Public Trust security ...

Description Job Description Position Summary The Service Desk Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Knowledge Management, Accounts Management, and Executive Support functions. This role ensures SLA compliance, operational governance, workforce strategy, security … compliance, and continuous service improvement across a high-volume federal IT environment. The Program Manager must have demonstrated the ability to lead a program similar in size and complexity as the EUS Services. Individual must be able to attain and maintain a valid U.S. Government Public Trust security ...

Description Job Description Position Summary The Service Desk Manager provides executive leadership across Tier 1 Service Desk, Tier 2 Advanced Problem Resolution (APR), USPTO Contact Center (UCC), Knowledge Management, Accounts Management, and Executive Support functions. This role ensures SLA compliance, operational governance, workforce strategy, security … compliance, and continuous service improvement across a high-volume federal IT environment. The Program Manager must have demonstrated the ability to lead a program similar in size and complexity as the EUS Services. Individual must be able to attain and maintain a valid U.S. Government Public Trust security ...

Service Desk Manager Location: Portsmouth (Hybrid) Clearance: SC (must be able to obtain) Contract: Perm or contract until 30/04/2028 We are seeking an IT Service Manager to support the delivery, coordination, and improvement of IT services across a secure MoD Private … Cloud environment. This role is ideal for an experienced Service Manager looking to step into a broader service-management position aligned to ITIL 4, ISO 20000, at a minimum SFIA Level 4. You will be responsible for supporting day-to-day service operations, maintaining service ...

Service Desk Manager - £45,000 - Stoke-on-Trent We are recruiting for a Service Desk Manager on behalf of a leading technology company in the Stoke-on-Trent area. This is a fantastic opportunity to step into a key leadership role where you will … oversee a team of service desk engineers, ensuring exceptional support and service delivery across a growing client base click apply for full job details ...

expanding rapidly to support thousands of future hires, launching Hadrian Maritime to expand into naval production, and introducing a Factory-as-a-Service model that delivers complete systems instead of individual parts. Hadrian is backed by leading investors including T. Rowe Price, Lux Capital, Founders Fund, and Andreessen Horowitz … fast-growing team is united around reindustrializing American manufacturing for the 21st century and beyond. The Role: We are seeking an experienced Service Desk Manager to lead our IT support function and deliver a high-quality support experience for employees across the organization. This role is responsible ...