Principal AI Success Strategist, Customer Success
- Location
- Greater London, England, United Kingdom
shape and deliver long‐term AI success for our customers. This role transcends technical deployment; it is about owning the strategic AI roadmap, maximizing business impact, and building executive partnerships from day one so AI initiatives start strong and scale predictably. Mission You will … adoption and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment through scale. Own customers’ multi‐year AI roadmap and execute cross‐functional delivery—aligning Product, Services, Sales, and Partners to scale safe, sustainable AI programs. Deliver quantifiable commercial outcomes—protect renewals, grow ...