FOS Root Cause Analysis Manager
- Location
- Manchester, England, United Kingdom
enterprise governance across the business. You’ll oversee the monitoring of Key Risk Indicators (KRIs) and FOS outcomes, translating complex analytical findings into strategic remediation roadmaps, and partnering with senior leaders to eliminate systemic customer harm and ensure we’re continuously learning from Ombudsman decisions. Establishing and refining … KRIs including referral, overturn, and uphold rates to identify high-risk focus areas and allocate analytical resources effectively. Preparing for and presenting strategic insights at key governance forums to create oversight and gain buy-in from senior leaders. Driving cross-functional accountability with domain leads, Product, Engineering ...