Manager, Workforce Management
- Hiring Organisation
- Hackensack Meridian Health
- Location
- Edison, New Jersey, United States
- Employment Type
- Permanent
- Salary
- USD Annual
/monthly call volumes, handle times, and SLAs, applying knowledge of AI-powered forecasting models. Utilize workforce management tools/software (i.e., Calabrio WFM, Verint, Genesys) to determine staff requirements. Create, modify, and maintain forecast models that accurately predict events given changes in operating assumptions. Perform various ...