Service Analyst Jobs

Service Analyst
UK

The median Service Analyst salary in the UK is £27,500 per year according to job vacancies posted during the 6 months to 2 June 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 337 364 430
Rank change year-on-year +27 +66 -56
Permanent jobs requiring a Service Analyst 854 868 1,460
As % of all permanent jobs advertised in the UK 0.81% 0.92% 0.86%
As % of the Job Titles category 0.86% 1.00% 0.90%
Number of salaries quoted 657 671 1,114
10th Percentile £22,000 £21,821 £20,750
25th Percentile £23,999 £24,000 £22,813
Median annual salary (50th Percentile) £27,500 £28,500 £27,500
Median % change year-on-year -3.51% +3.64% -
75th Percentile £34,250 £37,250 £37,875
90th Percentile £45,000 £48,750 £62,500
UK excluding London median annual salary £26,000 £26,000 £25,250
% change year-on-year - +2.97% +5.21%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 99,838 86,540 162,414
% of permanent jobs with a recognized job title 94.86% 91.29% 96.05%
Number of salaries quoted 70,991 55,953 84,888
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,676
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,238
% change year-on-year -6.54% +6.49% +5.76%

Service Analyst
Job Vacancy Trend

Job postings that featured Service Analyst in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Service Analyst in the UK

Service Analyst
Salary Trend

3-month moving average salary quoted in jobs citing Service Analyst.

Salary trend for Service Analyst in the UK

Service Analyst
Salary Histogram

Salary distribution for jobs citing Service Analyst over the 6 months to 2 June 2024.

Salary histogram for Service Analyst in the UK

Service Analyst
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Analyst within the UK over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +63 786 £27,500 -3.51% 120
UK excluding London +9 677 £26,000 - 122
North of England +80 235 £24,500 -2.00% 42
Work from Home +5 220 £28,165 -6.12% 47
London +23 152 £38,500 +10.00% 10
North West +17 119 £25,000 -2.18% 24
South East -64 116 £26,000 -4.59% 20
South West +41 108 £27,588 -1.47% 8
Midlands +12 105 £28,165 -2.04% 15
Yorkshire +82 87 £24,500 +1.45% 15
West Midlands +5 72 £27,500 -5.17% 11
East of England +14 69 £26,500 +10.42% 22
East Midlands -7 33 £28,165 +4.31% 4
North East -1 29 £24,500 -2.00% 5
Scotland -106 23 £28,000 +19.15% 1
Wales -3 19 £25,500 -22.14% 14
Northern Ireland +16 2 £31,500 -3.08% 2

Service Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 2 June 2024, Service Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Service Analyst in the job title.

1 394 (46.14%) Microsoft
2 372 (43.56%) Social Skills
3 341 (39.93%) Windows
4 320 (37.47%) Active Directory
5 315 (36.89%) Customer Service
6 308 (36.07%) Microsoft 365
7 253 (29.63%) ITIL
8 201 (23.54%) Problem-Solving
9 164 (19.20%) Microsoft Office
10 140 (16.39%) Finance
11 132 (15.46%) Windows 10
12 127 (14.87%) Analytical Skills
13 124 (14.52%) SLA
14 113 (13.23%) ITSM
15 90 (10.54%) Azure
16 85 (9.95%) Microsoft Exchange
17 82 (9.60%) Law
17 82 (9.60%) Incident Management
18 81 (9.48%) Windows Server
19 80 (9.37%) ServiceNow
20 77 (9.02%) Time Management
21 73 (8.55%) Service Management
22 65 (7.61%) LAN
22 65 (7.61%) Inclusion and Diversity
23 62 (7.26%) Degree
24 61 (7.14%) VPN
25 57 (6.67%) Banking
26 55 (6.44%) Service Delivery
27 53 (6.21%) TCP/IP
27 53 (6.21%) Retail

Service Analyst Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 85 (9.95%) Microsoft Exchange
2 52 (6.09%) SharePoint
3 24 (2.81%) Confluence
4 3 (0.35%) IBM Notes
5 2 (0.23%) Exchange Server 2003
5 2 (0.23%) Exchange Server 2007
5 2 (0.23%) Exchange Server 2010
5 2 (0.23%) Exchange Server 2013
6 1 (0.12%) CMS
6 1 (0.12%) IBM Domino
6 1 (0.12%) Skype for Business
Applications
1 164 (19.20%) Microsoft Office
2 33 (3.86%) Microsoft Excel
3 19 (2.22%) Microsoft PowerPoint
4 2 (0.23%) Chatbot
4 2 (0.23%) Microsoft Project
4 2 (0.23%) MS Visio
Business Applications
1 2 (0.23%) assyst
1 2 (0.23%) Elite 3E
2 1 (0.12%) Aladdin
2 1 (0.12%) BambooHR
2 1 (0.12%) Carpe Diem
2 1 (0.12%) iTrent
2 1 (0.12%) Remedy ITSM
Cloud Services
1 308 (36.07%) Microsoft 365
2 90 (10.54%) Azure
3 35 (4.10%) SaaS
4 27 (3.16%) Entra ID
5 22 (2.58%) Mimecast
6 17 (1.99%) AWS
6 17 (1.99%) OneDrive
7 13 (1.52%) Power Platform
8 7 (0.82%) Snowflake
9 4 (0.47%) Dynamics 365
9 4 (0.47%) PaaS
10 3 (0.35%) Power Automate
11 2 (0.23%) GCP
11 2 (0.23%) Google Drive
11 2 (0.23%) Google Workspace
11 2 (0.23%) WhatsApp
12 1 (0.12%) Asana
12 1 (0.12%) Azure Monitor
12 1 (0.12%) Google Sheets
12 1 (0.12%) Zapier
Communications & Networking
1 65 (7.61%) LAN
2 61 (7.14%) VPN
3 53 (6.21%) TCP/IP
4 50 (5.85%) DNS
5 45 (5.27%) Firewall
6 41 (4.80%) WAN
7 34 (3.98%) DHCP
7 34 (3.98%) VoIP
8 25 (2.93%) Internet
8 25 (2.93%) Remote Desktop
9 21 (2.46%) Wireless
10 13 (1.52%) Wi-Fi
11 11 (1.29%) Broadband
12 6 (0.70%) SAN
13 5 (0.59%) SSL
14 4 (0.47%) Cisco IOS
14 4 (0.47%) Wireshark
15 3 (0.35%) Skype
15 3 (0.35%) VLAN
16 2 (0.23%) Structured Cabling
Database & Business Intelligence
1 14 (1.64%) SQL Server
2 13 (1.52%) Power BI
3 3 (0.35%) Tableau
4 2 (0.23%) Oracle Reports
4 2 (0.23%) SQL Server Integration Services
4 2 (0.23%) SQL Server Reporting Services
5 1 (0.12%) SAP HANA
Development Applications
1 24 (2.81%) JIRA
2 1 (0.12%) Atlassian Bamboo
General
1 372 (43.56%) Social Skills
2 140 (16.39%) Finance
3 127 (14.87%) Analytical Skills
4 82 (9.60%) Law
5 65 (7.61%) Inclusion and Diversity
6 57 (6.67%) Banking
7 53 (6.21%) Retail
8 38 (4.45%) Telecoms
9 34 (3.98%) Legal
10 33 (3.86%) Investment Banking
11 27 (3.16%) French Language
11 27 (3.16%) Public Sector
12 26 (3.04%) Presentation Skills
13 21 (2.46%) Digital Economy
14 19 (2.22%) Corporate Banking
15 13 (1.52%) Front Office
16 12 (1.41%) Documentation Skills
17 10 (1.17%) Organisational Skills
18 9 (1.05%) Advertising
19 8 (0.94%) German Language
Libraries, Frameworks & Software Standards
1 16 (1.87%) OLE
2 5 (0.59%) XML
3 2 (0.23%) .NET
4 1 (0.12%) EDI
4 1 (0.12%) Oracle Fusion
Miscellaneous
1 38 (4.45%) Self-Motivation
2 34 (3.98%) Smartphone
3 27 (3.16%) Management Information System
4 25 (2.93%) Driving Licence
5 21 (2.46%) Data Centre
6 19 (2.22%) Mobile App
7 15 (1.76%) Onboarding
8 14 (1.64%) iPad
9 13 (1.52%) iPhone
9 13 (1.52%) Team-Oriented Environment
10 10 (1.17%) Replication
11 8 (0.94%) Derivative
11 8 (0.94%) Life Science
12 7 (0.82%) Credit Derivative
12 7 (0.82%) Credit Risk
12 7 (0.82%) Foreign Exchange (FX)
13 6 (0.70%) Fixed Income
13 6 (0.70%) Product Ownership
13 6 (0.70%) Video Conferencing
14 5 (0.59%) CMDB
Operating Systems
1 341 (39.93%) Windows
2 132 (15.46%) Windows 10
3 81 (9.48%) Windows Server
4 45 (5.27%) Android
5 28 (3.28%) Windows Server 2019
6 26 (3.04%) Windows Server 2016
7 23 (2.69%) Apple iOS
8 19 (2.22%) Windows Server 2012
9 13 (1.52%) Windows 7
10 10 (1.17%) Linux
10 10 (1.17%) Unix
11 9 (1.05%) Mac OS
11 9 (1.05%) Windows Server 2008
12 2 (0.23%) Red Hat Enterprise Linux
12 2 (0.23%) Windows 8
12 2 (0.23%) Windows Server 2003
Processes & Methodologies
1 315 (36.89%) Customer Service
2 253 (29.63%) ITIL
3 201 (23.54%) Problem-Solving
4 113 (13.23%) ITSM
5 82 (9.60%) Incident Management
6 77 (9.02%) Time Management
7 73 (8.55%) Service Management
8 55 (6.44%) Service Delivery
9 40 (4.68%) Asset Management
10 35 (4.10%) Change Management
11 33 (3.86%) Business Analysis
12 32 (3.75%) Project Management
13 29 (3.40%) Collaborative Working
14 27 (3.16%) Agile
14 27 (3.16%) Continuous Improvement
15 26 (3.04%) Customer Experience
15 26 (3.04%) Statistics
16 25 (2.93%) Root Cause Analysis
17 24 (2.81%) Problem Management
18 23 (2.69%) Analytics
Programming Languages
1 27 (3.16%) SQL
2 23 (2.69%) R
3 11 (1.29%) PowerShell
3 11 (1.29%) Python
4 7 (0.82%) T-SQL
5 2 (0.23%) C++
5 2 (0.23%) Java
Qualifications
1 62 (7.26%) Degree
2 28 (3.28%) A+ Certification
3 27 (3.16%) Microsoft Certification
4 24 (2.81%) ITIL Certification
4 24 (2.81%) Security Cleared
5 15 (1.76%) DV Cleared
6 12 (1.41%) NVQ Level 3
7 10 (1.17%) MCP
8 9 (1.05%) ITIL Foundation Certificate
9 8 (0.94%) SC Cleared
10 7 (0.82%) DBS Check
11 5 (0.59%) BPSS Clearance
11 5 (0.59%) Computer Science Degree
12 4 (0.47%) GCFA
12 4 (0.47%) GCIA
12 4 (0.47%) GCIH
13 3 (0.35%) ISEB
13 3 (0.35%) Master's Degree
13 3 (0.35%) MCITP
13 3 (0.35%) MCSA
Quality Assurance & Compliance
1 124 (14.52%) SLA
2 19 (2.22%) GDPR
3 13 (1.52%) Data Quality
4 5 (0.59%) COBIT
5 4 (0.47%) Accessibility
5 4 (0.47%) ISO 9001
5 4 (0.47%) ISO/IEC 27001
5 4 (0.47%) NIST
5 4 (0.47%) QA
6 3 (0.35%) ISO 14001
6 3 (0.35%) ITGC
7 2 (0.23%) Sarbanes-Oxley
7 2 (0.23%) Software Quality Assurance
8 1 (0.12%) PMO
System Software
1 320 (37.47%) Active Directory
2 18 (2.11%) VMware Infrastructure
3 17 (1.99%) XenApp
3 17 (1.99%) XenDesktop
4 11 (1.29%) Hyper-V
5 9 (1.05%) vSphere
6 5 (0.59%) Terminal Services
7 3 (0.35%) Virtual Desktop
8 2 (0.23%) Citrix Hypervisor
9 1 (0.12%) BitLocker
9 1 (0.12%) Virtual Servers
9 1 (0.12%) VMware ESXi
Systems Management
1 31 (3.63%) Microsoft Intune
2 22 (2.58%) SCCM
3 2 (0.23%) Backup Exec
3 2 (0.23%) Jamf Pro
3 2 (0.23%) Symantec Endpoint Protection
4 1 (0.12%) Active Directory Federation Services
4 1 (0.12%) IBM BigFix
4 1 (0.12%) Icinga
4 1 (0.12%) Tivoli
Vendors
1 394 (46.14%) Microsoft
2 80 (9.37%) ServiceNow
3 42 (4.92%) VMware
4 40 (4.68%) Citrix
5 29 (3.40%) Cisco
6 25 (2.93%) Apple
7 20 (2.34%) iManage
8 17 (1.99%) Dell
9 13 (1.52%) HP
10 12 (1.41%) Adobe
11 11 (1.29%) Virgin Media
12 10 (1.17%) NetApp
12 10 (1.17%) Snow
12 10 (1.17%) Veeam
13 9 (1.05%) Ivanti
13 9 (1.05%) Remedy
14 8 (0.94%) Aderant
14 8 (0.94%) Google
14 8 (0.94%) Splunk
15 7 (0.82%) Alteryx