ITIL (Information Technology Infrastructure Library)
UK

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 2 June 2024 with a comparison to the same period in the previous 2 years.

6 months to
2 Jun 2024
Same period 2023 Same period 2022
Rank 53 47 78
Rank change year-on-year -6 +31 -16
Permanent jobs citing ITIL 4,511 5,440 7,714
As % of all permanent jobs advertised in the UK 4.29% 5.74% 4.56%
As % of the Processes & Methodologies category 5.13% 6.01% 4.76%
Number of salaries quoted 3,474 3,823 5,695
10th Percentile £27,500 £28,000 £27,000
25th Percentile £33,930 £35,000 £35,000
Median annual salary (50th Percentile) £48,500 £47,500 £48,500
Median % change year-on-year +2.11% -2.06% +5.15%
75th Percentile £62,500 £63,750 £62,500
90th Percentile £75,996 £77,500 £75,000
UK excluding London median annual salary £44,000 £45,000 £45,000
% change year-on-year -2.22% - +5.88%

All Process and Methodology Skills
UK

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 87,980 90,493 162,202
As % of all permanent jobs advertised in the UK 83.59% 95.46% 95.93%
Number of salaries quoted 61,356 54,578 82,967
10th Percentile £29,284 £34,000 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £60,899 £60,000
Median % change year-on-year -9.69% +1.50% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

3-month moving average salary quoted in jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

Salary distribution for jobs citing ITIL over the 6 months to 2 June 2024.

Salary histogram for ITIL in the UK

ITIL
Top 19 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 2 June 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England 0 4,177 £48,000 +1.05% 879
UK excluding London -10 3,339 £44,000 -2.22% 687
Work from Home +10 1,662 £54,000 +2.86% 375
London +3 1,059 £60,000 +9.09% 241
North of England +8 918 £42,500 +2.41% 152
South East -2 820 £50,000 +9.65% 148
Midlands -14 609 £43,227 -6.08% 168
North West +1 478 £43,500 -3.33% 80
South West +6 458 £47,500 +5.56% 90
West Midlands -10 410 £50,000 +5.26% 109
East of England +5 317 £37,500 -25.00% 61
Yorkshire +12 287 £42,500 +6.25% 53
East Midlands -6 197 £32,500 -18.55% 58
North East +6 153 £35,000 -12.37% 22
Scotland -62 133 £44,000 -7.37% 52
Wales -39 59 £45,000 +18.42% 22
Northern Ireland 0 15 £28,750 -19.58% 7
Isle of Man - 13 £50,000 - 3
Channel Islands +1 4 £85,000 -5.56%

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 476 (10.55%) Microsoft Exchange
2 308 (6.83%) SharePoint
3 40 (0.89%) CMS
4 38 (0.84%) Confluence
5 31 (0.69%) Skype for Business
6 26 (0.58%) WebLogic
7 25 (0.55%) IIS
8 18 (0.40%) OpenStack
9 9 (0.20%) IBM Notes
10 7 (0.16%) Apache
10 7 (0.16%) Exchange Server 2013
10 7 (0.16%) WebSphere
11 6 (0.13%) ArcGIS
11 6 (0.13%) EPiServer
11 6 (0.13%) Exchange Server 2000
11 6 (0.13%) Exchange Server 2010
11 6 (0.13%) Oracle Workflow
11 6 (0.13%) SharePoint 2010
12 5 (0.11%) SAS
12 5 (0.11%) SharePoint 2013
Applications
1 523 (11.59%) Microsoft Office
2 163 (3.61%) Microsoft Excel
3 58 (1.29%) Microsoft PowerPoint
4 38 (0.84%) MS Visio
5 22 (0.49%) Microsoft Project
6 12 (0.27%) Trello
7 5 (0.11%) Spreadsheet
8 4 (0.089%) SPSS
9 3 (0.067%) Chatbot
10 2 (0.044%) CATIA
10 2 (0.044%) NASTRAN
11 1 (0.022%) Adobe Creative Suite
Business Applications
1 74 (1.64%) Dynamics CRM
2 40 (0.89%) NEC Housing
3 32 (0.71%) Remedy ITSM
3 32 (0.71%) Sparx Enterprise Architect
4 17 (0.38%) Fidessa
5 14 (0.31%) iTrent
6 13 (0.29%) Infor SunSystems
7 12 (0.27%) PlanetPress Connect
8 10 (0.22%) NetSuite
8 10 (0.22%) SAP S/4HANA
9 9 (0.20%) Dynamics NAV
9 9 (0.20%) Oracle EBS
9 9 (0.20%) SAP CX
10 7 (0.16%) Dynamics GP
11 6 (0.13%) Aladdin
11 6 (0.13%) Elite 3E
11 6 (0.13%) Oracle ERP
11 6 (0.13%) SAP ERP
11 6 (0.13%) thinkFolio
11 6 (0.13%) Workday HCM
Cloud Services
1 1,323 (29.33%) Microsoft 365
2 1,252 (27.75%) Azure
3 346 (7.67%) AWS
4 319 (7.07%) Entra ID
5 216 (4.79%) Power Platform
6 161 (3.57%) SaaS
7 145 (3.21%) IaaS
8 129 (2.86%) Azure DevOps
9 106 (2.35%) PaaS
10 96 (2.13%) OneDrive
11 83 (1.84%) PowerApps
12 70 (1.55%) Cloud Computing
12 70 (1.55%) GCP
13 69 (1.53%) Power Automate
14 65 (1.44%) Dynamics 365
15 48 (1.06%) Mimecast
16 35 (0.78%) Nutanix
16 35 (0.78%) WhatsApp
17 31 (0.69%) OpenShift
18 28 (0.62%) Azure Data Factory
Communications & Networking
1 513 (11.37%) Firewall
2 422 (9.35%) DNS
3 334 (7.40%) WAN
4 331 (7.34%) DHCP
5 327 (7.25%) LAN
6 248 (5.50%) TCP/IP
7 209 (4.63%) VPN
8 168 (3.72%) SAN
9 149 (3.30%) Wireless
10 128 (2.84%) Network Security
10 128 (2.84%) Wi-Fi
11 90 (2.00%) VoIP
12 78 (1.73%) VLAN
13 71 (1.57%) SD-WAN
14 70 (1.55%) Internet
15 61 (1.35%) Remote Desktop
16 57 (1.26%) MPLS
17 47 (1.04%) WLAN
18 46 (1.02%) Cisco IOS
19 44 (0.98%) Skype
Database & Business Intelligence
1 270 (5.99%) SQL Server
2 128 (2.84%) Power BI
3 74 (1.64%) Relational Database
4 64 (1.42%) Data Warehouse
5 57 (1.26%) MySQL
6 54 (1.20%) Amazon RDS
7 53 (1.17%) Oracle Database
8 50 (1.11%) SQL Server Reporting Services
9 44 (0.98%) SQL Server Integration Services
10 34 (0.75%) Azure SQL Database
11 30 (0.67%) PostgreSQL
12 27 (0.60%) Elasticsearch
13 24 (0.53%) Oracle Database 12c
14 17 (0.38%) Big Data
15 16 (0.35%) BusinessObjects
16 15 (0.33%) SQL Server Analysis Services
17 12 (0.27%) RDBMS
18 10 (0.22%) Tableau
19 9 (0.20%) MariaDB
20 8 (0.18%) Metadata
Development Applications
1 156 (3.46%) JIRA
2 38 (0.84%) GitLab
3 34 (0.75%) Git
4 21 (0.47%) Artifactory
5 20 (0.44%) Jenkins
6 19 (0.42%) Eclipse
6 19 (0.42%) SQL Server Management Studio (SSMS)
7 17 (0.38%) Visual Studio
8 16 (0.35%) MSI
9 12 (0.27%) IBM UrbanCode
10 7 (0.16%) AdminStudio
10 7 (0.16%) Team Foundation Server
11 6 (0.13%) InstallShield
11 6 (0.13%) Rational DOORS
11 6 (0.13%) SonarQube
12 5 (0.11%) HP UFT
12 5 (0.11%) Hudson
12 5 (0.11%) JMeter
12 5 (0.11%) MSTest
12 5 (0.11%) Selenium
General
1 1,765 (39.13%) Social Skills
2 922 (20.44%) Finance
3 584 (12.95%) Analytical Skills
4 260 (5.76%) Inclusion and Diversity
5 259 (5.74%) Legal
6 243 (5.39%) Public Sector
7 217 (4.81%) Organisational Skills
8 188 (4.17%) Retail
9 175 (3.88%) Law
10 137 (3.04%) Telecoms
11 114 (2.53%) Banking
12 90 (2.00%) Presentation Skills
13 83 (1.84%) Manufacturing
14 75 (1.66%) Police
15 60 (1.33%) Influencing Skills
16 54 (1.20%) Documentation Skills
17 52 (1.15%) Local Government
18 50 (1.11%) Pharmaceutical
19 48 (1.06%) Automotive
20 46 (1.02%) Back Office
Job Titles
1 917 (20.33%) Analyst
2 521 (11.55%) Senior
3 417 (9.24%) IT Support
4 412 (9.13%) Lead
5 400 (8.87%) Support Engineer
6 344 (7.63%) Infrastructure Engineer
7 343 (7.60%) Service Manager
8 341 (7.56%) IT Manager
9 313 (6.94%) Support Analyst
10 283 (6.27%) IT Engineer
11 253 (5.61%) Service Analyst
12 226 (5.01%) IT Analyst
13 218 (4.83%) Team Leader
14 195 (4.32%) Service Desk Analyst
15 179 (3.97%) Applications Support
16 176 (3.90%) IT Support Engineer
17 165 (3.66%) Architect
18 147 (3.26%) 2nd Line Support
19 143 (3.17%) Network Engineer
20 139 (3.08%) IT Services Manager
Libraries, Frameworks & Software Standards
1 125 (2.77%) .NET
2 68 (1.51%) HTML
3 63 (1.40%) CSS
4 60 (1.33%) Web Services
5 59 (1.31%) EDI
6 57 (1.26%) XML
7 45 (1.00%) REST
8 42 (0.93%) JSON
9 37 (0.82%) .NET Framework
9 37 (0.82%) LDAP
10 35 (0.78%) AngularJS
10 35 (0.78%) SOAP
11 31 (0.69%) FIX Protocol
12 27 (0.60%) ARM Templates
12 27 (0.60%) J2EE
13 26 (0.58%) Java EE
13 26 (0.58%) Spring
14 21 (0.47%) Twitter Bootstrap
15 18 (0.40%) Ajax
16 17 (0.38%) ASP.NET
Miscellaneous
1 342 (7.58%) Management Information System
2 313 (6.94%) Data Centre
3 248 (5.50%) Driving Licence
4 201 (4.46%) Self-Motivation
5 101 (2.24%) Onboarding
6 94 (2.08%) CMDB
7 87 (1.93%) Product Ownership
7 87 (1.93%) Public Cloud
8 72 (1.60%) Replication
9 61 (1.35%) Enterprise Software
9 61 (1.35%) PKI
10 55 (1.22%) Video Conferencing
11 47 (1.04%) Fat Client
11 47 (1.04%) Thin Client
12 41 (0.91%) Virtual Team
13 40 (0.89%) Hybrid Cloud
14 37 (0.82%) Enterprise Storage
15 36 (0.80%) Cyber Threat
16 35 (0.78%) iPad
17 34 (0.75%) iPhone
Operating Systems
1 1,563 (34.65%) Windows
2 606 (13.43%) Windows Server
3 503 (11.15%) Windows 10
4 332 (7.36%) Linux
5 184 (4.08%) Unix
6 172 (3.81%) Windows Server 2016
7 160 (3.55%) Windows Server 2019
8 144 (3.19%) Windows 7
9 120 (2.66%) Windows Server 2012
10 102 (2.26%) Android
11 69 (1.53%) Apple iOS
12 50 (1.11%) CentOS
13 47 (1.04%) Mac OS
13 47 (1.04%) Windows Server 2008
14 44 (0.98%) Windows 8
15 29 (0.64%) Red Hat Enterprise Linux
15 29 (0.64%) Ubuntu
16 28 (0.62%) Mac OS X
17 19 (0.42%) CoreOS
18 17 (0.38%) Windows NT
Processes & Methodologies
1 1,080 (23.94%) Service Management
2 1,052 (23.32%) Problem-Solving
3 926 (20.53%) Customer Service
4 845 (18.73%) Service Delivery
5 812 (18.00%) ITSM
6 600 (13.30%) Agile
7 576 (12.77%) Change Management
8 523 (11.59%) Project Management
9 513 (11.37%) Incident Management
10 485 (10.75%) Infrastructure Engineering
11 458 (10.15%) Cybersecurity
12 437 (9.69%) Continuous Improvement
13 427 (9.47%) Mentoring
14 418 (9.27%) Problem Management
15 373 (8.27%) Roadmaps
16 354 (7.85%) Stakeholder Management
17 352 (7.80%) DevOps
18 307 (6.81%) PRINCE2
19 306 (6.78%) Disaster Recovery
20 301 (6.67%) Coaching
Programming Languages
1 461 (10.22%) SQL
2 382 (8.47%) PowerShell
3 139 (3.08%) Python
4 134 (2.97%) JavaScript
5 85 (1.88%) Bash
6 80 (1.77%) C#
7 75 (1.66%) T-SQL
8 66 (1.46%) Java
9 50 (1.11%) Perl
10 30 (0.67%) Shell Script
11 28 (0.62%) PL/SQL
12 24 (0.53%) VB
13 23 (0.51%) Bicep
14 21 (0.47%) Ruby
15 18 (0.40%) VBScript
16 15 (0.33%) COBOL
17 14 (0.31%) RPG
18 13 (0.29%) Groovy
19 11 (0.24%) Swift
20 9 (0.20%) PHP
Qualifications
1 990 (21.95%) Degree
2 586 (12.99%) Security Cleared
3 347 (7.69%) SC Cleared
4 340 (7.54%) ITIL Certification
5 303 (6.72%) Microsoft Certification
6 240 (5.32%) Cisco Certification
7 193 (4.28%) CCNA
8 182 (4.03%) DV Cleared
9 159 (3.52%) ITIL Foundation Certificate
10 141 (3.13%) CISSP
11 119 (2.64%) Computer Science Degree
12 116 (2.57%) Azure Certification
13 113 (2.50%) CCNP
14 110 (2.44%) PMI Certification
15 102 (2.26%) DBS Check
16 101 (2.24%) A+ Certification
17 93 (2.06%) PMP
18 87 (1.93%) MCSE
19 82 (1.82%) BPSS Clearance
20 78 (1.73%) MCP
Quality Assurance & Compliance
1 543 (12.04%) SLA
2 208 (4.61%) ISO/IEC 27001
3 135 (2.99%) GDPR
4 127 (2.82%) Cyber Essentials
5 115 (2.55%) QA
6 57 (1.26%) NIST
7 52 (1.15%) Accessibility
7 52 (1.15%) COBIT
8 44 (0.98%) PCI DSS
9 43 (0.95%) Sarbanes-Oxley
10 40 (0.89%) Data Quality
11 32 (0.71%) GRC
12 26 (0.58%) ISO 9001
13 24 (0.53%) Cyber Essentials PLUS
14 22 (0.49%) PMO
15 19 (0.42%) ISO/IEC 20000
16 18 (0.40%) NCSC
17 16 (0.35%) HIPAA
18 14 (0.31%) ITGC
19 8 (0.18%) SOC 2
System Software
1 1,232 (27.31%) Active Directory
2 467 (10.35%) VMware Infrastructure
3 285 (6.32%) Hyper-V
4 96 (2.13%) vSphere
5 70 (1.55%) XenApp
6 67 (1.49%) Firmware
6 67 (1.49%) XenDesktop
7 65 (1.44%) Virtual Desktop
8 64 (1.42%) Virtual Machines
9 62 (1.37%) VMware ESXi
10 48 (1.06%) Docker
11 41 (0.91%) VirtualBox
12 21 (0.47%) Virtual Servers
13 20 (0.44%) Terminal Services
14 15 (0.33%) Microsoft App-V
15 11 (0.24%) IAG
16 7 (0.16%) Microsoft Virtual Server
17 6 (0.13%) BitLocker
17 6 (0.13%) VMware Workstation
18 4 (0.089%) pfSense
Systems Management
1 320 (7.09%) Microsoft Intune
2 315 (6.98%) SCCM
3 134 (2.97%) Terraform
4 109 (2.42%) Ansible
5 91 (2.02%) Kubernetes
6 85 (1.88%) WSUS
7 77 (1.71%) SCOM
8 68 (1.51%) Single Sign-On
9 37 (0.82%) Jamf Pro
10 32 (0.71%) NetBackup
10 32 (0.71%) Puppet
10 32 (0.71%) vCenter Server
11 29 (0.64%) Active Directory Federation Services
12 26 (0.58%) OpenSSO
13 22 (0.49%) Backup Exec
13 22 (0.49%) Nessus
14 21 (0.47%) ZABBIX
15 16 (0.35%) Progress Chef
16 14 (0.31%) FortiGate
16 14 (0.31%) Grafana
Vendors
1 1,887 (41.83%) Microsoft
2 627 (13.90%) VMware
3 410 (9.09%) Cisco
4 354 (7.85%) ServiceNow
5 254 (5.63%) Citrix
6 207 (4.59%) Oracle
7 165 (3.66%) HP
8 141 (3.13%) Veeam
9 133 (2.95%) Apple
10 131 (2.90%) Dell
11 116 (2.57%) Meraki
12 112 (2.48%) IBM
13 91 (2.02%) SAP
14 87 (1.93%) Fortinet
15 69 (1.53%) Remedy
16 66 (1.46%) Google
16 66 (1.46%) Palo Alto
17 61 (1.35%) NetApp
18 59 (1.31%) Salesforce
19 58 (1.29%) Sophos