ITIL (Information Technology Infrastructure Library)
UK

The following table provides summary statistics for contract job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITIL over the 6 months to 28 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 41 42 51
Rank change year-on-year +1 +9 +6
Contract jobs citing ITIL 1,855 2,745 4,201
As % of all contract jobs advertised in the UK 4.33% 4.88% 4.76%
As % of the Processes & Methodologies category 5.05% 5.44% 5.26%
Number of daily rates quoted 1,234 1,945 2,858
10th Percentile £200 £201 £183
25th Percentile £313 £338 £325
Median daily rate (50th Percentile) £475 £473 £475
Median % change year-on-year +0.53% -0.53% +11.76%
75th Percentile £575 £575 £575
90th Percentile £661 £675 £652
UK excluding London median daily rate £465 £450 £425
% change year-on-year +3.33% +5.88% +6.25%
Number of hourly rates quoted 138 137 226
10th Percentile £14.00 £13.29 £13.00
25th Percentile £14.16 £13.41 £13.41
Median hourly rate £17.69 £17.50 £16.00
Median % change year-on-year +1.09% +9.38% -19.77%
75th Percentile £23.80 £43.75 £22.74
90th Percentile £43.87 £65.00 £37.27
UK excluding London median hourly rate £17.50 £16.00 £15.50
% change year-on-year +9.38% +3.23% -22.05%

All Process and Methodology Skills
UK

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 36,703 50,479 79,939
As % of all contract IT jobs advertised in the UK 85.70% 89.71% 90.60%
Number of daily rates quoted 23,654 34,954 56,109
10th Percentile £300 £325 £344
25th Percentile £413 £438 £431
Median daily rate (50th Percentile) £525 £550 £538
Median % change year-on-year -4.55% +2.33% +7.50%
75th Percentile £638 £650 £640
90th Percentile £750 £750 £738
UK excluding London median daily rate £500 £500 £485
% change year-on-year - +3.04% +9.04%
Number of hourly rates quoted 2,498 1,668 1,904
10th Percentile £12.74 £10.63 £12.50
25th Percentile £16.00 £15.70 £15.52
Median hourly rate £36.50 £36.13 £25.68
Median % change year-on-year +1.04% +40.67% +7.00%
75th Percentile £60.00 £65.00 £49.50
90th Percentile £72.50 £75.00 £65.00
UK excluding London median hourly rate £38.00 £35.00 £20.00
% change year-on-year +8.57% +75.00% -4.99%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL.

Daily rate trend for ITIL in the UK

ITIL
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL over the 6 months to 28 May 2024.

Daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL.

Hourly rate trend for ITIL in the UK

ITIL
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL over the 6 months to 28 May 2024.

Hourly rate histogram for ITIL in the UK

ITIL
Top 18 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +4 1,658 £475 - 849
UK excluding London -3 1,131 £465 +3.33% 646
London +8 611 £500 +1.01% 253
Work from Home +10 569 £500 +2.04% 365
South East -4 316 £475 +2.15% 139
South West +9 248 £500 -8.68% 103
North of England -7 216 £450 - 154
Midlands -11 128 £450 - 126
East of England -14 114 £425 +7.59% 64
North West -18 110 £450 -5.26% 81
West Midlands +7 105 £450 -10.00% 79
Scotland -3 98 £340 -19.05% 46
Yorkshire +9 94 £464 +16.00% 56
East Midlands -30 22 £525 +33.76% 47
North East +8 12 £420 -5.62% 21
Wales -24 7 £190 -30.91% 25
Isle of Man - 3 - - 3
Northern Ireland +3 2 £550 +243.75% 6

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 126 (6.79%) Microsoft Exchange
2 107 (5.77%) SharePoint
3 50 (2.70%) Confluence
4 37 (1.99%) SharePoint Server
5 19 (1.02%) Skype for Business
6 11 (0.59%) CMS
7 8 (0.43%) IBM HTTP Server
7 8 (0.43%) WebSphere
7 8 (0.43%) WebSphere Application Server
7 8 (0.43%) WebSphere Portal
8 7 (0.38%) SharePoint 2010
9 6 (0.32%) Exchange Server 2007
9 6 (0.32%) Oracle Workflow
10 5 (0.27%) Exchange Server 2010
10 5 (0.27%) IIS
10 5 (0.27%) Oracle Self-Service HR
11 4 (0.22%) MQSeries
12 3 (0.16%) Adobe Experience Manager
12 3 (0.16%) Drupal
12 3 (0.16%) SAS
Applications
1 168 (9.06%) Microsoft Office
2 71 (3.83%) Microsoft Excel
3 34 (1.83%) Microsoft PowerPoint
4 14 (0.75%) MS Visio
5 10 (0.54%) Microsoft Project
6 4 (0.22%) Spreadsheet
7 3 (0.16%) SPSS
8 1 (0.054%) Adobe Creative Suite
8 1 (0.054%) AutoCAD
8 1 (0.054%) Chatbot
Business Applications
1 37 (1.99%) Remedy ITSM
2 13 (0.70%) SAP S/4HANA
3 7 (0.38%) Aladdin
3 7 (0.38%) SimCorp Dimension
4 5 (0.27%) Oracle HRMS
5 4 (0.22%) Dynamics GP
6 3 (0.16%) Dynamics CRM
6 3 (0.16%) OPENHousing
6 3 (0.16%) Oracle Financials
6 3 (0.16%) Shopify
7 2 (0.11%) Oracle Assets
7 2 (0.11%) Oracle Payables
7 2 (0.11%) Oracle Procure-to-Pay
7 2 (0.11%) Oracle Receivables
7 2 (0.11%) Remedy AR System
7 2 (0.11%) Salesforce CRM
7 2 (0.11%) SAP Oil and Gas
7 2 (0.11%) SAP WM
7 2 (0.11%) Sparx Enterprise Architect
7 2 (0.11%) SystmOne
Cloud Services
1 306 (16.50%) Microsoft 365
2 299 (16.12%) Azure
3 100 (5.39%) AWS
4 86 (4.64%) Power Platform
5 66 (3.56%) Entra ID
6 32 (1.73%) Azure Stack
7 31 (1.67%) OneDrive
8 27 (1.46%) GCP
8 27 (1.46%) IaaS
8 27 (1.46%) SaaS
9 26 (1.40%) Azure Monitor
9 26 (1.40%) PaaS
10 19 (1.02%) Azure Storage
11 18 (0.97%) Azure DevOps
12 16 (0.86%) OCI
13 14 (0.75%) Dynamics 365
13 14 (0.75%) PowerApps
14 13 (0.70%) Serverless
15 9 (0.49%) Mimecast
15 9 (0.49%) Power Automate
Communications & Networking
1 170 (9.16%) Firewall
2 108 (5.82%) DNS
3 91 (4.91%) DHCP
4 87 (4.69%) WAN
5 80 (4.31%) LAN
6 73 (3.94%) VPN
7 67 (3.61%) SAN
8 63 (3.40%) Wi-Fi
9 55 (2.96%) BGP
10 39 (2.10%) TCP/IP
11 32 (1.73%) Network Security
12 31 (1.67%) Cisco ASA
13 30 (1.62%) Wireless
14 27 (1.46%) Cisco ISE
15 26 (1.40%) OSPF
16 25 (1.35%) Skype
17 24 (1.29%) IPsec
17 24 (1.29%) SNMP
18 23 (1.24%) Cisco Firepower
18 23 (1.24%) VoIP
Database & Business Intelligence
1 64 (3.45%) Power BI
2 34 (1.83%) SQL Server
3 18 (0.97%) Relational Database
4 15 (0.81%) Tableau
5 13 (0.70%) SQL Server Reporting Services
6 12 (0.65%) Sybase ASE
7 11 (0.59%) Big Data
7 11 (0.59%) MySQL
8 10 (0.54%) Data Lake
9 8 (0.43%) Metadata
10 7 (0.38%) Crystal Reports
10 7 (0.38%) Elasticsearch
10 7 (0.38%) PowerPivot
11 6 (0.32%) Data Mining
11 6 (0.32%) Microsoft Power View
11 6 (0.32%) Qlik Sense
12 5 (0.27%) DB2
12 5 (0.27%) NonStop SQL
12 5 (0.27%) Oracle Reports
12 5 (0.27%) RDBMS
Development Applications
1 92 (4.96%) JIRA
2 23 (1.24%) Rational DOORS
3 17 (0.92%) Jenkins
4 13 (0.70%) Git
5 10 (0.54%) Artifactory
6 8 (0.43%) Subversion
7 6 (0.32%) IBM UrbanCode
7 6 (0.32%) Selenium
8 5 (0.27%) Oracle Forms
9 3 (0.16%) GitLab
9 3 (0.16%) Maven
9 3 (0.16%) Visual Studio
10 2 (0.11%) JMeter
10 2 (0.11%) MSI
10 2 (0.11%) SoapUI
10 2 (0.11%) Sonatype Nexus
11 1 (0.054%) Hudson
11 1 (0.054%) Oracle APEX
11 1 (0.054%) Team Foundation Server
11 1 (0.054%) Zephyr
General
1 633 (34.12%) Social Skills
2 292 (15.74%) Finance
3 222 (11.97%) Public Sector
4 205 (11.05%) Analytical Skills
5 102 (5.50%) Telecoms
6 93 (5.01%) Banking
7 67 (3.61%) Organisational Skills
8 56 (3.02%) Presentation Skills
9 51 (2.75%) Retail
10 47 (2.53%) Legal
11 35 (1.89%) Manufacturing
12 31 (1.67%) Marketing
13 28 (1.51%) Documentation Skills
14 19 (1.02%) Front Office
14 19 (1.02%) Influencing Skills
14 19 (1.02%) Law
15 15 (0.81%) Inclusion and Diversity
16 14 (0.75%) Local Government
17 13 (0.70%) Financial Institution
17 13 (0.70%) Pharmaceutical
Job Titles
1 385 (20.75%) Analyst
2 180 (9.70%) Architect
3 169 (9.11%) Service Analyst
4 152 (8.19%) Service Manager
5 140 (7.55%) Senior
6 132 (7.12%) Service Desk Analyst
7 110 (5.93%) Support Engineer
8 82 (4.42%) Consultant
9 81 (4.37%) Support Analyst
10 72 (3.88%) Lead
11 70 (3.77%) Developer
12 67 (3.61%) IT Support
13 65 (3.50%) Infrastructure Engineer
14 63 (3.40%) IT Analyst
15 56 (3.02%) Network Engineer
16 55 (2.96%) Desktop Support
16 55 (2.96%) IT Manager
17 54 (2.91%) Technical Support
18 52 (2.80%) Project Manager
19 51 (2.75%) Transition Manager
Libraries, Frameworks & Software Standards
1 37 (1.99%) Middleware
2 34 (1.83%) CSS
3 31 (1.67%) Web Services
4 27 (1.46%) HTML
5 25 (1.35%) .NET
6 20 (1.08%) REST
7 19 (1.02%) ARM Templates
8 17 (0.92%) LDAP
9 12 (0.65%) Jinja
10 11 (0.59%) AngularJS
10 11 (0.59%) J2EE
10 11 (0.59%) Kafka
11 9 (0.49%) SailPoint
12 8 (0.43%) ActiveMQ
12 8 (0.43%) Elastic Stack
12 8 (0.43%) XML
13 6 (0.32%) jQuery
13 6 (0.32%) SOAP
14 5 (0.27%) .NET Framework
14 5 (0.27%) Oracle Fusion
Miscellaneous
1 109 (5.88%) Management Information System
2 79 (4.26%) CMDB
3 78 (4.20%) Data Centre
4 57 (3.07%) Self-Motivation
5 49 (2.64%) PKI
6 47 (2.53%) Driving Licence
7 38 (2.05%) Video Conferencing
8 35 (1.89%) Private Cloud
9 31 (1.67%) Virtual Team
10 24 (1.29%) iPhone
11 22 (1.19%) Onboarding
12 19 (1.02%) Hedge funds
12 19 (1.02%) Security Operations Centre
13 18 (0.97%) CSOC
13 18 (0.97%) Product Ownership
14 17 (0.92%) Clustering
14 17 (0.92%) Replication
15 16 (0.86%) Linux Command Line
16 15 (0.81%) Blackberry
17 14 (0.75%) Data Protection Act
Operating Systems
1 514 (27.71%) Windows
2 192 (10.35%) Windows 10
3 172 (9.27%) Linux
4 171 (9.22%) Windows Server
5 88 (4.74%) Windows Server 2016
6 68 (3.67%) Windows Server 2019
7 62 (3.34%) Unix
8 57 (3.07%) Windows 7
9 54 (2.91%) Windows Server 2012
10 25 (1.35%) Mac OS
11 23 (1.24%) Apple iOS
12 19 (1.02%) Android
12 19 (1.02%) Ubuntu
13 17 (0.92%) Windows NT
14 15 (0.81%) Solaris
15 14 (0.75%) Windows XP
16 13 (0.70%) Debian
17 7 (0.38%) AIX
17 7 (0.38%) Red Hat Enterprise Linux
17 7 (0.38%) VMS
Processes & Methodologies
1 566 (30.51%) Service Management
2 432 (23.29%) ITSM
3 354 (19.08%) Agile
4 353 (19.03%) Problem-Solving
5 343 (18.49%) Customer Service
6 263 (14.18%) Service Delivery
7 239 (12.88%) Change Management
8 235 (12.67%) Incident Management
9 186 (10.03%) Problem Management
10 175 (9.43%) Project Management
11 166 (8.95%) Continuous Improvement
11 166 (8.95%) DevOps
12 132 (7.12%) Stakeholder Management
13 119 (6.42%) Configuration Management
14 110 (5.93%) PRINCE2
15 109 (5.88%) Service Design
16 106 (5.71%) Project Delivery
17 105 (5.66%) Release Management
18 101 (5.44%) Asset Management
19 100 (5.39%) Disaster Recovery
Programming Languages
1 170 (9.16%) PowerShell
2 113 (6.09%) SQL
3 79 (4.26%) Python
4 42 (2.26%) C#
4 42 (2.26%) JavaScript
5 33 (1.78%) Perl
6 23 (1.24%) VBScript
7 21 (1.13%) Java
7 21 (1.13%) VB
8 19 (1.02%) Bicep
9 13 (0.70%) Bash
9 13 (0.70%) Shell Script
10 12 (0.65%) Tcl
11 8 (0.43%) C++
11 8 (0.43%) VB.NET
12 7 (0.38%) VBA
13 6 (0.32%) Apex Code
14 5 (0.27%) Go
14 5 (0.27%) T-SQL
15 4 (0.22%) COBOL
Qualifications
1 593 (31.97%) Security Cleared
2 403 (21.73%) SC Cleared
3 296 (15.96%) Degree
4 240 (12.94%) DV Cleared
5 156 (8.41%) ITIL Certification
6 128 (6.90%) Microsoft Certification
7 98 (5.28%) Cisco Certification
8 72 (3.88%) CCNA
9 63 (3.40%) A+ Certification
10 61 (3.29%) ITIL Foundation Certificate
11 50 (2.70%) MCSA
12 46 (2.48%) CCNP
12 46 (2.48%) Computer Science Degree
12 46 (2.48%) MCP
12 46 (2.48%) MCSE
13 36 (1.94%) BPSS Clearance
14 20 (1.08%) PMP
15 18 (0.97%) PMI Certification
15 18 (0.97%) TOGAF Certification
16 16 (0.86%) Azure Certification
Quality Assurance & Compliance
1 172 (9.27%) SLA
2 75 (4.04%) QA
3 38 (2.05%) ISO/IEC 20000
4 31 (1.67%) Government Security Classifications
5 29 (1.56%) ISO/IEC 27001
6 28 (1.51%) GDPR
7 19 (1.02%) COBIT
7 19 (1.02%) Data Quality
8 17 (0.92%) NCSC
8 17 (0.92%) NIST
9 12 (0.65%) Disclosure Scotland
10 10 (0.54%) Cyber Essentials
10 10 (0.54%) PCI DSS
11 9 (0.49%) PMO
12 8 (0.43%) ISO 9001
13 5 (0.27%) Accessibility
14 3 (0.16%) Cyber Essentials PLUS
14 3 (0.16%) GRC
14 3 (0.16%) ISO 22301
15 1 (0.054%) NEBOSH
System Software
1 346 (18.65%) Active Directory
2 102 (5.50%) VMware Infrastructure
3 46 (2.48%) Firmware
4 40 (2.16%) Hyper-V
5 34 (1.83%) Virtual Desktop
6 32 (1.73%) Virtual Machines
7 26 (1.40%) VMware ESXi
8 19 (1.02%) Virtual Servers
9 16 (0.86%) vSphere
10 15 (0.81%) VMware NSX
11 6 (0.32%) VMware Workstation
11 6 (0.32%) XenApp
11 6 (0.32%) XenDesktop
12 5 (0.27%) BitLocker
12 5 (0.27%) Veritas Cluster Server
13 4 (0.22%) Docker
13 4 (0.22%) Microsoft Virtual Server
13 4 (0.22%) Samba
14 3 (0.16%) Microsoft App-V
15 1 (0.054%) Snort
Systems Management
1 174 (9.38%) SCCM
2 86 (4.64%) Microsoft Intune
3 77 (4.15%) Ansible
4 69 (3.72%) SCOM
5 67 (3.61%) WSUS
6 29 (1.56%) Kubernetes
7 25 (1.35%) Active Directory Federation Services
7 25 (1.35%) NetBackup
8 23 (1.24%) Single Sign-On
8 23 (1.24%) vCenter Server
9 22 (1.19%) Puppet
10 21 (1.13%) EMC NetWorker
10 21 (1.13%) Terraform
11 17 (0.92%) Sysprep
12 16 (0.86%) Jamf Pro
13 8 (0.43%) Control-M
13 8 (0.43%) Nagios
13 8 (0.43%) PingFederate
13 8 (0.43%) Rancher
14 7 (0.38%) Red Hat Satellite
Vendors
1 566 (30.51%) Microsoft
2 376 (20.27%) ServiceNow
3 162 (8.73%) Cisco
4 160 (8.63%) VMware
5 152 (8.19%) Citrix
6 77 (4.15%) HP
7 59 (3.18%) Oracle
8 53 (2.86%) SAP
9 52 (2.80%) Palo Alto
10 49 (2.64%) IBM
11 47 (2.53%) Juniper
12 43 (2.32%) Remedy
13 39 (2.10%) Dell
13 39 (2.10%) EMC
14 38 (2.05%) Atlassian
15 33 (1.78%) SolarWinds
16 32 (1.73%) Red Hat
17 29 (1.56%) Symantec
18 27 (1.46%) Google
18 27 (1.46%) Veeam