Support Engineer Contracts

Support Engineer
UK

The median Support Engineer daily rate in the UK is £211 according to job vacancies posted during the 6 months to 29 May 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

 6 months to
29 May 2024		 Same period 2023 Same period 2022
Rank 111 121 155
Rank change year-on-year +10 +34 +84
Contract jobs requiring a Support Engineer 857 1,200 1,589
As % of all contract jobs advertised in the UK 2.00% 2.14% 1.81%
As % of the Job Titles category 2.15% 2.26% 1.90%
Number of daily rates quoted 590 861 1,040
10th Percentile £140 £150 £134
25th Percentile £163 £181 £163
Median daily rate (50th Percentile) £211 £250 £210
Median % change year-on-year -15.50% +19.05% -1.18%
75th Percentile £338 £422 £300
90th Percentile £450 £688 £438
UK excluding London median daily rate £200 £213 £191
% change year-on-year -5.88% +11.11% +0.66%
Number of hourly rates quoted 52 52 120
10th Percentile £16.25 £13.79 £13.00
25th Percentile £18.00 £17.26 £15.72
Median hourly rate £22.08 £21.67 £17.50
Median % change year-on-year +1.87% +23.83% +10.20%
75th Percentile £33.44 £29.63 £23.06
90th Percentile £46.39 £38.53 £35.25
UK excluding London median hourly rate £22.00 £20.00 £17.50
% change year-on-year +10.00% +14.29% +10.20%

All Contract IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the UK with a recognized job title 39,824 53,123 83,534
% of contract IT jobs with a recognized job title 92.80% 94.61% 95.36%
Number of daily rates quoted 25,845 37,082 58,755
10th Percentile £280 £313 £313
25th Percentile £410 £425 £425
Median daily rate (50th Percentile) £525 £540 £525
Median % change year-on-year -2.78% +2.86% +7.69%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £488 £500 £475
% change year-on-year -2.50% +5.26% +10.47%
Number of hourly rates quoted 2,796 1,480 1,998
10th Percentile £12.81 £14.25 £12.50
25th Percentile £16.30 £19.06 £15.90
Median hourly rate £37.50 £45.00 £24.00
Median % change year-on-year -16.67% +87.50% +6.90%
75th Percentile £61.30 £65.75 £49.25
90th Percentile £73.75 £76.28 £65.00
UK excluding London median hourly rate £40.00 £43.00 £20.00
% change year-on-year -6.98% +115.00% +5.26%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Support Engineer.

Daily rate trend for Support Engineer in the UK

Support Engineer
Daily Rate Histogram

Daily rate distribution for jobs citing Support Engineer over the 6 months to 29 May 2024.

Daily rate histogram for Support Engineer in the UK

Support Engineer
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Support Engineer.

Hourly rate trend for Support Engineer in the UK

Support Engineer
Hourly Rate Histogram

Hourly rate distribution of jobs citing Support Engineer over the 6 months to 29 May 2024.

Hourly rate histogram for Support Engineer in the UK

Support Engineer
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Engineer within the UK over the 6 months to 29 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year		 Matching
Contract
IT Job Ads		 Median
Daily Rate
Past 6 Months		 Median Daily Rate
% Change
on Same Period
Last Year		 Live
Jobs
England -4 732 £215 -14.00% 641
UK excluding London 0 497 £200 -5.88% 548
London -2 310 £250 -31.03% 133
Work from Home -19 151 £300 -22.58% 173
South East -19 121 £215 -6.52% 166
Midlands +6 91 £200 -20.00% 80
North of England -19 84 £190 -13.64% 116
South West -14 65 £178 -11.00% 81
Scotland +41 58 £325 +91.18% 40
East of England -5 48 £225 +17.65% 61
West Midlands -14 48 £225 -10.00% 39
North West -15 44 £160 -43.86% 67
East Midlands +14 43 £200 -33.11% 41
Yorkshire -4 32 £200 - 41
Wales +24 23 £145 -12.12% 11
Northern Ireland -1 9 £140 -34.12% 10
North East +4 8 £175 -12.50% 10

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 29 May 2024, Support Engineer contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads featuring Support Engineer in the job title.

1 470 (54.84%) Windows
2 277 (32.32%) Active Directory
3 274 (31.97%) Social Skills
4 268 (31.27%) Microsoft
5 254 (29.64%) Microsoft 365
6 195 (22.75%) Security Cleared
7 174 (20.30%) Windows 10
8 166 (19.37%) Customer Service
9 151 (17.62%) Problem-Solving
10 143 (16.69%) SCCM
11 142 (16.57%) Azure
12 133 (15.52%) SC Cleared
13 113 (13.19%) Finance
14 110 (12.84%) ITIL
15 102 (11.90%) Windows Server
16 100 (11.67%) Microsoft Office
17 89 (10.39%) Linux
18 84 (9.80%) Microsoft Exchange
19 82 (9.57%) Firewall
20 80 (9.33%) Cisco
20 80 (9.33%) Degree
21 77 (8.98%) PowerShell
22 73 (8.52%) Microsoft Intune
23 71 (8.28%) VPN
24 67 (7.82%) SLA
24 67 (7.82%) Public Sector
25 66 (7.70%) SQL
26 63 (7.35%) DNS
27 60 (7.00%) Windows 7
28 59 (6.88%) Apple

Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 84 (9.80%) Microsoft Exchange
2 36 (4.20%) SharePoint
3 21 (2.45%) Confluence
4 10 (1.17%) IIS
4 10 (1.17%) Skype for Business
5 9 (1.05%) Blackberry Enterprise Server
6 6 (0.70%) JBoss
7 5 (0.58%) Tomcat
8 4 (0.47%) CMS
9 2 (0.23%) nginx
9 2 (0.23%) Oracle SOA Suite
10 1 (0.12%) Apache
10 1 (0.12%) Exchange Server 2013
10 1 (0.12%) Red Hat Fuse
10 1 (0.12%) SharePoint Server
10 1 (0.12%) Site Server
Applications
1 100 (11.67%) Microsoft Office
2 21 (2.45%) Microsoft Excel
3 10 (1.17%) Microsoft PowerPoint
4 8 (0.93%) MS Visio
5 6 (0.70%) Microsoft Project
6 2 (0.23%) AutoCAD
7 1 (0.12%) Acrobat
7 1 (0.12%) DaVinci Resolve
7 1 (0.12%) PTC Creo
7 1 (0.12%) Revit
7 1 (0.12%) Spreadsheet
7 1 (0.12%) Windchill
Business Applications
1 13 (1.52%) Elite 3E
2 6 (0.70%) Actimize
3 5 (0.58%) Dynamics CRM
4 3 (0.35%) Endur
5 2 (0.23%) BusinessWorks
5 2 (0.23%) Global One
5 2 (0.23%) Oracle EBS
5 2 (0.23%) Shopify
5 2 (0.23%) SystmOne
6 1 (0.12%) Eikon
6 1 (0.12%) NetSuite
6 1 (0.12%) Oracle 11i
6 1 (0.12%) Oracle Applications
6 1 (0.12%) Oracle Assets
6 1 (0.12%) Oracle E-Business Tax
6 1 (0.12%) Oracle Financials
6 1 (0.12%) Oracle Payables
6 1 (0.12%) Oracle Receivables
6 1 (0.12%) thinkFolio
6 1 (0.12%) Unit4 Business World
Cloud Services
1 254 (29.64%) Microsoft 365
2 142 (16.57%) Azure
3 33 (3.85%) AWS
4 32 (3.73%) Entra ID
5 24 (2.80%) WhatsApp
6 13 (1.52%) Azure DevOps
6 13 (1.52%) Cloud Computing
7 10 (1.17%) OneDrive
8 9 (1.05%) Power Platform
9 8 (0.93%) Azure Monitor
10 7 (0.82%) Azure Storage
11 5 (0.58%) Dynamics 365
11 5 (0.58%) OpenShift
12 4 (0.47%) Amazon EC2
12 4 (0.47%) Azure Cognitive Services
12 4 (0.47%) ChatGPT
12 4 (0.47%) Slack
13 3 (0.35%) Asana
13 3 (0.35%) GitHub
13 3 (0.35%) IaaS
Communications & Networking
1 82 (9.57%) Firewall
2 71 (8.28%) VPN
3 63 (7.35%) DNS
4 46 (5.37%) WAN
5 41 (4.78%) LAN
6 37 (4.32%) TCP/IP
7 35 (4.08%) DHCP
8 30 (3.50%) Wi-Fi
9 26 (3.03%) Wireless
10 25 (2.92%) SAN
11 21 (2.45%) Internet
11 21 (2.45%) VLAN
12 20 (2.33%) BGP
12 20 (2.33%) VoIP
13 18 (2.10%) IPsec
14 17 (1.98%) MPLS
15 13 (1.52%) Cisco Nexus
15 13 (1.52%) Junos
16 12 (1.40%) SD-WAN
16 12 (1.40%) Skype
Database & Business Intelligence
1 30 (3.50%) SQL Server
2 20 (2.33%) MySQL
3 12 (1.40%) Relational Database
4 11 (1.28%) PostgreSQL
5 8 (0.93%) Data Warehouse
5 8 (0.93%) Elasticsearch
5 8 (0.93%) RDBMS
6 7 (0.82%) Power BI
7 6 (0.70%) MongoDB
8 4 (0.47%) Azure SQL Database
8 4 (0.47%) Oracle Database
9 3 (0.35%) NoSQL
10 2 (0.23%) DB2
10 2 (0.23%) MariaDB
10 2 (0.23%) Sybase ASE
11 1 (0.12%) IDOL
11 1 (0.12%) SQL Server Integration Services
Development Applications
1 46 (5.37%) JIRA
2 11 (1.28%) Git
3 7 (0.82%) Jenkins
4 5 (0.58%) Bitbucket Server
4 5 (0.58%) CA Release Automation
4 5 (0.58%) SonarQube
4 5 (0.58%) Sonatype Nexus
4 5 (0.58%) TeamCity
5 4 (0.47%) Hudson
6 1 (0.12%) GitLab
6 1 (0.12%) Selenium
6 1 (0.12%) SQL Server Management Studio (SSMS)
General
1 274 (31.97%) Social Skills
2 113 (13.19%) Finance
3 67 (7.82%) Public Sector
4 55 (6.42%) Analytical Skills
4 55 (6.42%) Telecoms
5 45 (5.25%) Manufacturing
6 36 (4.20%) Organisational Skills
7 34 (3.97%) Marketing
8 30 (3.50%) Banking
9 28 (3.27%) Presentation Skills
10 26 (3.03%) Electronics
11 21 (2.45%) Legal
12 13 (1.52%) Financial Institution
13 11 (1.28%) Documentation Skills
14 10 (1.17%) Law
15 9 (1.05%) Retail
16 6 (0.70%) Japanese Language
16 6 (0.70%) Military
16 6 (0.70%) Police
17 5 (0.58%) Automotive
Libraries, Frameworks & Software Standards
1 16 (1.87%) Web Services
2 14 (1.63%) .NET
3 12 (1.40%) REST
4 10 (1.17%) CSS
5 7 (0.82%) Elastic Stack
5 7 (0.82%) Spring Boot
6 6 (0.70%) ARM Templates
6 6 (0.70%) FIX Protocol
6 6 (0.70%) JSON
7 5 (0.58%) HTML
7 5 (0.58%) HTML5
7 5 (0.58%) Middleware
7 5 (0.58%) RESTful
7 5 (0.58%) XML
8 4 (0.47%) Hugging Face
8 4 (0.47%) LangChain
8 4 (0.47%) PyTorch
9 3 (0.35%) Kafka
9 3 (0.35%) LDAP
9 3 (0.35%) XSLT
Miscellaneous
1 59 (6.88%) Data Centre
2 35 (4.08%) Driving Licence
3 34 (3.97%) Video Conferencing
4 25 (2.92%) PKI
5 24 (2.80%) Self-Motivation
6 22 (2.57%) iPhone
7 21 (2.45%) Clustering
7 21 (2.45%) Management Information System
8 20 (2.33%) Onboarding
9 19 (2.22%) Data Protection Act
9 19 (2.22%) NHS
10 16 (1.87%) iPad
10 16 (1.87%) Replication
11 14 (1.63%) Linux Command Line
12 11 (1.28%) Blackberry
13 10 (1.17%) Smartphone
14 9 (1.05%) CMDB
15 7 (0.82%) BYOD
15 7 (0.82%) Hedge funds
16 6 (0.70%) Virtual Team
Operating Systems
1 470 (54.84%) Windows
2 174 (20.30%) Windows 10
3 102 (11.90%) Windows Server
4 89 (10.39%) Linux
5 60 (7.00%) Windows 7
6 38 (4.43%) Windows Server 2016
7 35 (4.08%) Windows Server 2012
8 31 (3.62%) Mac OS
8 31 (3.62%) Windows Server 2019
9 29 (3.38%) Android
10 27 (3.15%) Apple iOS
10 27 (3.15%) Red Hat Enterprise Linux
11 13 (1.52%) Unix
12 11 (1.28%) Mac OS X
13 8 (0.93%) Windows 8
13 8 (0.93%) Windows Server 2008
14 7 (0.82%) CentOS
14 7 (0.82%) Solaris
15 6 (0.70%) Windows Vista
16 5 (0.58%) VMS
Processes & Methodologies
1 166 (19.37%) Customer Service
2 151 (17.62%) Problem-Solving
3 110 (12.84%) ITIL
4 58 (6.77%) Migration
5 47 (5.48%) Service Management
6 41 (4.78%) Asset Management
6 41 (4.78%) Infrastructure Engineering
7 37 (4.32%) Service Delivery
8 34 (3.97%) Business Intelligence
8 34 (3.97%) DevOps
9 33 (3.85%) Incident Management
10 30 (3.50%) Decision-Making
10 30 (3.50%) High Availability
10 30 (3.50%) Workflow
11 29 (3.38%) Customer Experience
11 29 (3.38%) Disaster Recovery
11 29 (3.38%) Mobile Device Management
12 28 (3.27%) Analytics
13 27 (3.15%) Break/Fix
14 26 (3.03%) Programme Management
Programming Languages
1 77 (8.98%) PowerShell
2 66 (7.70%) SQL
3 37 (4.32%) Python
4 19 (2.22%) C#
5 17 (1.98%) Java
6 13 (1.52%) Shell Script
7 9 (1.05%) Perl
7 9 (1.05%) VB
8 8 (0.93%) Bash
9 7 (0.82%) Kusto Query Language
10 6 (0.70%) Bicep
10 6 (0.70%) JavaScript
10 6 (0.70%) VBScript
11 5 (0.58%) PHP
11 5 (0.58%) T-SQL
12 3 (0.35%) F#
12 3 (0.35%) Korn
12 3 (0.35%) VBA
12 3 (0.35%) XPath
13 2 (0.23%) C++
Qualifications
1 195 (22.75%) Security Cleared
2 133 (15.52%) SC Cleared
3 80 (9.33%) Degree
4 47 (5.48%) DV Cleared
5 29 (3.38%) Microsoft Certification
6 28 (3.27%) Cisco Certification
7 23 (2.68%) CCNA
8 21 (2.45%) DBS Check
9 13 (1.52%) BPSS Clearance
10 11 (1.28%) CCNP
11 10 (1.17%) ITIL Foundation Certificate
11 10 (1.17%) MCSA
11 10 (1.17%) MCSE
12 9 (1.05%) ITIL Certification
13 8 (0.93%) A+ Certification
14 6 (0.70%) RHCE
15 5 (0.58%) Azure Certification
15 5 (0.58%) Computer Science Degree
15 5 (0.58%) MCP
16 2 (0.23%) Dell Certification
Quality Assurance & Compliance
1 67 (7.82%) SLA
2 6 (0.70%) ISO/IEC 27001
3 5 (0.58%) GAMP
3 5 (0.58%) GxP
3 5 (0.58%) ISO 9000
3 5 (0.58%) QA
4 3 (0.35%) Accessibility
5 2 (0.23%) Cyber Essentials
5 2 (0.23%) Data Quality
6 1 (0.12%) COBIT
6 1 (0.12%) COPPA
6 1 (0.12%) GDPR
6 1 (0.12%) HIPAA
6 1 (0.12%) IASME
6 1 (0.12%) ISO 22301
6 1 (0.12%) NIST
6 1 (0.12%) NIST 800
System Software
1 277 (32.32%) Active Directory
2 49 (5.72%) VMware Infrastructure
3 25 (2.92%) Hyper-V
4 12 (1.40%) Virtual Machines
5 9 (1.05%) vSphere
6 8 (0.93%) Docker
6 8 (0.93%) Firmware
6 8 (0.93%) KVM
6 8 (0.93%) Virtual Desktop
7 7 (0.82%) VMware ESXi
8 5 (0.58%) VMware Workstation
9 4 (0.47%) BitLocker
10 3 (0.35%) NFS
11 2 (0.23%) VMware NSX
11 2 (0.23%) XenApp
12 1 (0.12%) Citrix Hypervisor
12 1 (0.12%) Virtual Servers
12 1 (0.12%) XenDesktop
Systems Management
1 143 (16.69%) SCCM
2 73 (8.52%) Microsoft Intune
3 21 (2.45%) WSUS
4 16 (1.87%) Jamf Pro
4 16 (1.87%) Kubernetes
5 14 (1.63%) SCOM
6 10 (1.17%) Autotask
7 9 (1.05%) Active Directory Federation Services
7 9 (1.05%) Failover Clustering
8 7 (0.82%) Ansible
8 7 (0.82%) Nessus
9 5 (0.58%) Kibana
9 5 (0.58%) OpenView
9 5 (0.58%) Progress Chef
10 4 (0.47%) Systems Management Server (SMS)
10 4 (0.47%) vCenter Server
11 3 (0.35%) Data Guard
11 3 (0.35%) Red Hat Satellite
11 3 (0.35%) SCVMM
11 3 (0.35%) ZABBIX
Vendors
1 268 (31.27%) Microsoft
2 80 (9.33%) Cisco
3 59 (6.88%) Apple
3 59 (6.88%) VMware
4 57 (6.65%) ServiceNow
5 48 (5.60%) Citrix
6 44 (5.13%) HP
7 35 (4.08%) Red Hat
8 28 (3.27%) SAP
9 22 (2.57%) Atlassian
9 22 (2.57%) Oracle
10 21 (2.45%) Juniper
11 18 (2.10%) Bloomberg
12 17 (1.98%) CheckPoint
13 14 (1.63%) Avaya
14 13 (1.52%) Dell
14 13 (1.52%) EMC
15 11 (1.28%) Adobe
15 11 (1.28%) Google
16 9 (1.05%) Refinitiv
713 Support Engineer jobs Nationwide