ITIL (Information Technology Infrastructure Library)
UK

The following table provides summary statistics for permanent job vacancies with a requirement for ITIL skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited ITIL over the 6 months to 14 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
14 May 2024
Same period 2023 Same period 2022
Rank 51 55 76
Rank change year-on-year +4 +21 -16
Permanent jobs citing ITIL 4,496 5,365 7,509
As % of all permanent jobs advertised in the UK 4.54% 5.35% 4.70%
As % of the Processes & Methodologies category 5.31% 5.59% 4.91%
Number of salaries quoted 3,520 3,915 5,605
10th Percentile £27,500 £28,000 £26,770
25th Percentile £34,000 £35,000 £35,375
Median annual salary (50th Percentile) £49,000 £47,500 £48,500
Median % change year-on-year +3.16% -2.06% +6.01%
75th Percentile £62,563 £63,750 £62,500
90th Percentile £76,025 £77,500 £75,000
UK excluding London median annual salary £44,000 £44,000 £45,000
% change year-on-year - -2.22% +5.88%

All Process and Methodology Skills
UK

ITIL is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 84,701 95,929 153,018
As % of all permanent jobs advertised in the UK 85.52% 95.60% 95.73%
Number of salaries quoted 59,701 56,502 82,944
10th Percentile £29,000 £34,000 £33,740
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,180 £60,000
Median % change year-on-year -10.10% +1.97% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Salary Trend

3-month moving average salary quoted in jobs citing ITIL.

Salary trend for ITIL in the UK

ITIL
Salary Histogram

Salary distribution for jobs citing ITIL over the 6 months to 14 May 2024.

Salary histogram for ITIL in the UK

ITIL
Top 19 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing ITIL within the UK over the 6 months to 14 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +11 4,151 £48,323 +1.73% 881
UK excluding London +1 3,289 £44,000 - 685
Work from Home +12 1,616 £54,043 +3.93% 356
London +15 1,102 £59,500 +8.18% 233
North of England +24 931 £42,500 +6.25% 156
South East +5 842 £50,000 +10.50% 158
Midlands -4 537 £42,500 -5.56% 139
North West +13 477 £43,500 -1.19% 75
South West +9 451 £49,000 +8.89% 104
West Midlands -10 374 £47,500 - 83
East of England +11 303 £37,500 -25.00% 76
Yorkshire +33 301 £42,137 +5.34% 51
East Midlands -1 161 £32,500 -18.65% 56
North East +11 153 £35,000 -7.28% 30
Scotland -31 143 £47,495 -0.24% 43
Wales -31 57 £47,500 +33.18% 23
Northern Ireland +19 16 £28,750 -28.13% 6
Isle of Man - 13 £50,000 -
Channel Islands 0 4 £85,000 -5.56%

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 486 (10.81%) Microsoft Exchange
2 316 (7.03%) SharePoint
3 37 (0.82%) CMS
3 37 (0.82%) Confluence
4 32 (0.71%) Skype for Business
5 26 (0.58%) WebLogic
6 25 (0.56%) IIS
7 18 (0.40%) OpenStack
8 9 (0.20%) IBM Notes
9 8 (0.18%) Exchange Server 2013
10 7 (0.16%) Apache
10 7 (0.16%) WebSphere
11 6 (0.13%) EPiServer
11 6 (0.13%) Exchange Server 2000
11 6 (0.13%) SharePoint 2010
12 5 (0.11%) Exchange Server 2010
12 5 (0.11%) Oracle Workflow
12 5 (0.11%) SAS
12 5 (0.11%) SharePoint 2013
13 4 (0.089%) ArcGIS
Applications
1 519 (11.54%) Microsoft Office
2 156 (3.47%) Microsoft Excel
3 51 (1.13%) Microsoft PowerPoint
4 35 (0.78%) MS Visio
5 19 (0.42%) Microsoft Project
6 12 (0.27%) Trello
7 5 (0.11%) Spreadsheet
8 4 (0.089%) SPSS
9 3 (0.067%) Chatbot
10 2 (0.044%) CATIA
10 2 (0.044%) NASTRAN
11 1 (0.022%) Adobe Creative Suite
Business Applications
1 84 (1.87%) Dynamics CRM
2 39 (0.87%) NEC Housing
3 36 (0.80%) Remedy ITSM
4 34 (0.76%) Sparx Enterprise Architect
5 18 (0.40%) PlanetPress Connect
6 16 (0.36%) Fidessa
7 13 (0.29%) Infor SunSystems
7 13 (0.29%) iTrent
8 11 (0.24%) SAP S/4HANA
9 10 (0.22%) NetSuite
10 9 (0.20%) Dynamics NAV
10 9 (0.20%) SAP CX
11 7 (0.16%) Dynamics GP
11 7 (0.16%) Elite 3E
12 6 (0.13%) Aladdin
12 6 (0.13%) thinkFolio
12 6 (0.13%) Workday HCM
13 5 (0.11%) Oracle EBS
14 4 (0.089%) Oracle Applications
14 4 (0.089%) Oracle ERP
Cloud Services
1 1,343 (29.87%) Microsoft 365
2 1,266 (28.16%) Azure
3 351 (7.81%) AWS
4 314 (6.98%) Entra ID
5 212 (4.72%) Power Platform
6 174 (3.87%) SaaS
7 153 (3.40%) IaaS
8 136 (3.02%) Azure DevOps
9 112 (2.49%) PaaS
10 99 (2.20%) OneDrive
11 81 (1.80%) PowerApps
12 73 (1.62%) Cloud Computing
13 71 (1.58%) GCP
13 71 (1.58%) Power Automate
14 63 (1.40%) Dynamics 365
15 47 (1.05%) Mimecast
16 40 (0.89%) WhatsApp
17 37 (0.82%) OpenShift
18 30 (0.67%) Nutanix
19 25 (0.56%) Azure Logic Apps
Communications & Networking
1 520 (11.57%) Firewall
2 433 (9.63%) DNS
3 342 (7.61%) LAN
4 340 (7.56%) WAN
5 336 (7.47%) DHCP
6 253 (5.63%) TCP/IP
7 215 (4.78%) VPN
8 167 (3.71%) SAN
9 153 (3.40%) Wireless
10 132 (2.94%) Network Security
11 124 (2.76%) Wi-Fi
12 95 (2.11%) VoIP
13 81 (1.80%) VLAN
14 72 (1.60%) Internet
15 71 (1.58%) SD-WAN
16 57 (1.27%) MPLS
16 57 (1.27%) Remote Desktop
17 48 (1.07%) Cisco IOS
18 47 (1.05%) WLAN
19 42 (0.93%) Skype
Database & Business Intelligence
1 289 (6.43%) SQL Server
2 126 (2.80%) Power BI
3 76 (1.69%) Relational Database
4 70 (1.56%) Data Warehouse
5 57 (1.27%) Amazon RDS
6 54 (1.20%) MySQL
7 46 (1.02%) Oracle Database
8 45 (1.00%) SQL Server Reporting Services
9 43 (0.96%) SQL Server Integration Services
10 33 (0.73%) Azure SQL Database
11 27 (0.60%) Elasticsearch
11 27 (0.60%) PostgreSQL
12 21 (0.47%) Oracle Database 12c
13 18 (0.40%) Big Data
14 16 (0.36%) BusinessObjects
15 11 (0.24%) RDBMS
15 11 (0.24%) SQL Server Analysis Services
16 10 (0.22%) Tableau
17 8 (0.18%) MariaDB
17 8 (0.18%) Metadata
Development Applications
1 160 (3.56%) JIRA
2 37 (0.82%) GitLab
3 34 (0.76%) Git
4 24 (0.53%) SQL Server Management Studio (SSMS)
5 21 (0.47%) Artifactory
6 20 (0.44%) Jenkins
7 18 (0.40%) Eclipse
8 17 (0.38%) IBM UrbanCode
8 17 (0.38%) Visual Studio
9 14 (0.31%) MSI
10 7 (0.16%) Team Foundation Server
11 6 (0.13%) Rational DOORS
12 5 (0.11%) AdminStudio
12 5 (0.11%) HP UFT
12 5 (0.11%) Hudson
12 5 (0.11%) JMeter
12 5 (0.11%) LoadRunner
12 5 (0.11%) MSTest
12 5 (0.11%) Selenium
12 5 (0.11%) SonarQube
General
1 1,752 (38.97%) Social Skills
2 923 (20.53%) Finance
3 574 (12.77%) Analytical Skills
4 243 (5.40%) Public Sector
5 236 (5.25%) Inclusion and Diversity
6 229 (5.09%) Legal
7 210 (4.67%) Organisational Skills
8 187 (4.16%) Law
9 153 (3.40%) Retail
10 140 (3.11%) Telecoms
11 115 (2.56%) Banking
12 90 (2.00%) Presentation Skills
13 89 (1.98%) Manufacturing
14 70 (1.56%) Police
15 58 (1.29%) Influencing Skills
16 52 (1.16%) Documentation Skills
16 52 (1.16%) Local Government
17 48 (1.07%) Pharmaceutical
18 47 (1.05%) Automotive
19 34 (0.76%) Back Office
Job Titles
1 911 (20.26%) Analyst
2 512 (11.39%) Senior
3 426 (9.48%) IT Support
4 404 (8.99%) Support Engineer
5 382 (8.50%) Lead
6 357 (7.94%) Service Manager
7 345 (7.67%) Infrastructure Engineer
8 341 (7.58%) IT Manager
9 340 (7.56%) Support Analyst
10 281 (6.25%) IT Engineer
11 259 (5.76%) Service Analyst
12 230 (5.12%) IT Analyst
13 197 (4.38%) Service Desk Analyst
14 194 (4.31%) Team Leader
15 189 (4.20%) Applications Support
16 174 (3.87%) IT Support Engineer
17 167 (3.71%) Architect
18 157 (3.49%) 2nd Line Support
19 144 (3.20%) IT Services Manager
20 140 (3.11%) Delivery Manager
Libraries, Frameworks & Software Standards
1 124 (2.76%) .NET
2 74 (1.65%) HTML
3 70 (1.56%) Web Services
4 69 (1.53%) CSS
5 62 (1.38%) XML
6 59 (1.31%) EDI
7 47 (1.05%) REST
8 43 (0.96%) JSON
9 41 (0.91%) LDAP
10 39 (0.87%) .NET Framework
10 39 (0.87%) SOAP
11 36 (0.80%) AngularJS
12 31 (0.69%) FIX Protocol
13 28 (0.62%) J2EE
14 27 (0.60%) Spring
15 26 (0.58%) Java EE
16 23 (0.51%) ARM Templates
17 20 (0.44%) Middleware
17 20 (0.44%) Twitter Bootstrap
18 19 (0.42%) Ajax
Miscellaneous
1 348 (7.74%) Management Information System
2 319 (7.10%) Data Centre
3 235 (5.23%) Driving Licence
4 193 (4.29%) Self-Motivation
5 99 (2.20%) Onboarding
6 94 (2.09%) Public Cloud
7 91 (2.02%) CMDB
8 86 (1.91%) Product Ownership
9 69 (1.53%) Replication
10 59 (1.31%) Enterprise Software
11 58 (1.29%) PKI
12 53 (1.18%) Video Conferencing
13 47 (1.05%) Fat Client
13 47 (1.05%) Thin Client
14 39 (0.87%) Hybrid Cloud
15 38 (0.85%) iPad
16 36 (0.80%) Enterprise Storage
17 35 (0.78%) Cyber Threat
18 33 (0.73%) iPhone
18 33 (0.73%) Virtual Team
Operating Systems
1 1,576 (35.05%) Windows
2 611 (13.59%) Windows Server
3 513 (11.41%) Windows 10
4 331 (7.36%) Linux
5 180 (4.00%) Unix
6 170 (3.78%) Windows Server 2016
7 155 (3.45%) Windows Server 2019
8 153 (3.40%) Windows 7
9 118 (2.62%) Windows Server 2012
10 102 (2.27%) Android
11 71 (1.58%) Apple iOS
12 52 (1.16%) Mac OS
13 50 (1.11%) CentOS
14 49 (1.09%) Windows 8
15 47 (1.05%) Windows Server 2008
16 31 (0.69%) Red Hat Enterprise Linux
17 30 (0.67%) Mac OS X
18 27 (0.60%) Ubuntu
19 20 (0.44%) CoreOS
20 16 (0.36%) Windows NT
Processes & Methodologies
1 1,111 (24.71%) Service Management
2 1,070 (23.80%) Problem-Solving
3 932 (20.73%) Customer Service
4 884 (19.66%) Service Delivery
5 834 (18.55%) ITSM
6 604 (13.43%) Agile
7 581 (12.92%) Change Management
8 535 (11.90%) Project Management
9 513 (11.41%) Incident Management
10 485 (10.79%) Infrastructure Engineering
11 461 (10.25%) Cybersecurity
12 434 (9.65%) Continuous Improvement
13 433 (9.63%) Problem Management
14 428 (9.52%) Mentoring
15 372 (8.27%) Roadmaps
16 359 (7.98%) DevOps
17 352 (7.83%) Stakeholder Management
18 300 (6.67%) PRINCE2
19 277 (6.16%) Disaster Recovery
20 264 (5.87%) Coaching
Programming Languages
1 470 (10.45%) SQL
2 374 (8.32%) PowerShell
3 140 (3.11%) JavaScript
4 136 (3.02%) Python
5 89 (1.98%) T-SQL
6 87 (1.94%) Bash
7 72 (1.60%) C#
8 64 (1.42%) Java
9 48 (1.07%) Perl
10 30 (0.67%) PL/SQL
10 30 (0.67%) Shell Script
11 20 (0.44%) Ruby
12 19 (0.42%) Bicep
12 19 (0.42%) COBOL
12 19 (0.42%) VB
13 18 (0.40%) Groovy
14 15 (0.33%) VBScript
15 14 (0.31%) RPG
16 11 (0.24%) Swift
17 9 (0.20%) PHP
Qualifications
1 968 (21.53%) Degree
2 584 (12.99%) Security Cleared
3 341 (7.58%) ITIL Certification
4 334 (7.43%) SC Cleared
5 297 (6.61%) Microsoft Certification
6 242 (5.38%) Cisco Certification
7 191 (4.25%) CCNA
8 182 (4.05%) DV Cleared
9 159 (3.54%) ITIL Foundation Certificate
10 136 (3.02%) CISSP
11 122 (2.71%) Computer Science Degree
12 115 (2.56%) Azure Certification
13 112 (2.49%) CCNP
14 107 (2.38%) PMI Certification
15 102 (2.27%) A+ Certification
16 98 (2.18%) DBS Check
17 90 (2.00%) PMP
18 82 (1.82%) MCSE
19 77 (1.71%) BPSS Clearance
20 72 (1.60%) MCP
Quality Assurance & Compliance
1 536 (11.92%) SLA
2 209 (4.65%) ISO/IEC 27001
3 134 (2.98%) GDPR
4 125 (2.78%) Cyber Essentials
5 71 (1.58%) QA
6 63 (1.40%) NIST
7 58 (1.29%) COBIT
8 49 (1.09%) Accessibility
9 47 (1.05%) PCI DSS
10 40 (0.89%) Sarbanes-Oxley
11 37 (0.82%) Data Quality
12 32 (0.71%) GRC
13 28 (0.62%) ISO 9001
14 22 (0.49%) ISO/IEC 20000
14 22 (0.49%) PMO
15 20 (0.44%) Cyber Essentials PLUS
16 18 (0.40%) NCSC
17 14 (0.31%) HIPAA
18 13 (0.29%) ITGC
19 8 (0.18%) SOC 2
System Software
1 1,234 (27.45%) Active Directory
2 462 (10.28%) VMware Infrastructure
3 286 (6.36%) Hyper-V
4 90 (2.00%) vSphere
5 68 (1.51%) XenApp
6 64 (1.42%) XenDesktop
7 62 (1.38%) Firmware
8 61 (1.36%) Virtual Desktop
8 61 (1.36%) Virtual Machines
9 60 (1.33%) VMware ESXi
10 47 (1.05%) Docker
11 43 (0.96%) VirtualBox
12 19 (0.42%) Terminal Services
13 18 (0.40%) Virtual Servers
14 15 (0.33%) Microsoft App-V
15 11 (0.24%) IAG
16 6 (0.13%) BitLocker
16 6 (0.13%) Microsoft Virtual Server
16 6 (0.13%) VMware Workstation
17 4 (0.089%) pfSense
Systems Management
1 323 (7.18%) Microsoft Intune
2 315 (7.01%) SCCM
3 136 (3.02%) Terraform
4 116 (2.58%) Ansible
5 84 (1.87%) Kubernetes
6 77 (1.71%) WSUS
7 70 (1.56%) SCOM
8 69 (1.53%) Single Sign-On
9 39 (0.87%) Jamf Pro
10 34 (0.76%) Puppet
11 33 (0.73%) vCenter Server
12 30 (0.67%) NetBackup
13 29 (0.65%) Active Directory Federation Services
14 26 (0.58%) OpenSSO
15 21 (0.47%) Nessus
15 21 (0.47%) Progress Chef
16 20 (0.44%) Backup Exec
16 20 (0.44%) ZABBIX
17 17 (0.38%) FortiGate
18 13 (0.29%) McAfee ePO
Vendors
1 1,884 (41.90%) Microsoft
2 623 (13.86%) VMware
3 412 (9.16%) Cisco
4 348 (7.74%) ServiceNow
5 254 (5.65%) Citrix
6 197 (4.38%) Oracle
7 166 (3.69%) HP
8 141 (3.14%) Apple
9 136 (3.02%) Veeam
10 122 (2.71%) Dell
11 119 (2.65%) Meraki
12 108 (2.40%) IBM
13 92 (2.05%) SAP
14 80 (1.78%) Fortinet
15 72 (1.60%) Remedy
16 70 (1.56%) Google
17 67 (1.49%) Palo Alto
18 60 (1.33%) Salesforce
18 60 (1.33%) Sophos
19 56 (1.25%) NetApp