Support Engineer
UK

The median Support Engineer salary in the UK is £32,500 per year according to job vacancies posted during the 6 months to 28 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 96 154 270
Rank change year-on-year +58 +116 -93
Permanent jobs requiring a Support Engineer 2,709 2,283 2,524
As % of all permanent jobs advertised in the UK 2.64% 2.35% 1.51%
As % of the Job Titles category 2.79% 2.57% 1.57%
Number of salaries quoted 2,390 1,818 2,198
10th Percentile £24,240 £25,500 £24,250
25th Percentile £26,750 £27,638 £27,500
Median annual salary (50th Percentile) £32,500 £33,500 £34,000
Median % change year-on-year -2.99% -1.47% -
75th Percentile £42,188 £40,250 £44,000
90th Percentile £51,250 £52,000 £57,500
UK excluding London median annual salary £32,000 £32,000 £31,500
% change year-on-year - +1.59% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 97,260 88,990 160,374
% of permanent jobs with a recognized job title 94.78% 91.41% 96.06%
Number of salaries quoted 69,382 56,369 85,188
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,663
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,173
% change year-on-year -6.54% +6.63% +5.63%

Support Engineer
Job Vacancy Trend

Job postings that featured Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for Support Engineer in the UK

Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing Support Engineer.

Salary trend for Support Engineer in the UK

Support Engineer
Salary Histogram

Salary distribution for jobs citing Support Engineer over the 6 months to 28 May 2024.

Salary histogram for Support Engineer in the UK

Support Engineer
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Engineer within the UK over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +57 2,480 £32,500 -1.52% 646
UK excluding London +50 2,276 £32,000 - 552
South East +20 640 £34,500 +9.52% 166
Work from Home +34 609 £36,000 +2.86% 176
Midlands +72 431 £30,000 +3.45% 83
North of England +44 421 £30,000 -2.74% 117
London +8 396 £40,000 +5.26% 134
South West +22 368 £32,500 +1.56% 81
West Midlands +68 235 £30,000 -6.98% 42
East of England +25 222 £31,500 -1.35% 61
East Midlands +35 191 £30,000 +9.09% 41
North West +14 180 £28,000 -8.77% 69
Yorkshire +70 179 £32,500 +15.04% 40
Scotland -38 90 £28,500 -13.64% 41
North East +36 62 £32,500 -5.80% 9
Wales +32 59 £27,895 -7.02% 11
Northern Ireland +30 34 £35,000 -4.76% 10
Isle of Man - 12 £43,750 -

Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 28 May 2024, Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring Support Engineer in the job title.

1 1,398 (51.61%) Windows
2 1,215 (44.85%) Microsoft
3 1,161 (42.86%) Microsoft 365
4 1,025 (37.84%) Active Directory
5 828 (30.56%) Azure
5 828 (30.56%) Social Skills
6 626 (23.11%) Windows Server
7 557 (20.56%) Customer Service
8 533 (19.68%) Problem-Solving
9 480 (17.72%) Firewall
10 457 (16.87%) VMware
11 423 (15.61%) Microsoft Exchange
12 407 (15.02%) Windows 10
13 403 (14.88%) ITIL
14 375 (13.84%) Microsoft Office
15 345 (12.74%) Degree
16 343 (12.66%) SharePoint
17 328 (12.11%) SQL
18 324 (11.96%) Finance
19 323 (11.92%) VMware Infrastructure
20 316 (11.66%) Hyper-V
20 316 (11.66%) Microsoft Intune
21 308 (11.37%) Entra ID
22 283 (10.45%) Linux
23 253 (9.34%) DNS
24 232 (8.56%) Cisco
24 232 (8.56%) Driving Licence
25 218 (8.05%) SLA
26 217 (8.01%) SQL Server
27 205 (7.57%) Analytical Skills

Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 423 (15.61%) Microsoft Exchange
2 343 (12.66%) SharePoint
3 33 (1.22%) IIS
4 29 (1.07%) Skype for Business
5 27 (1.00%) Confluence
6 25 (0.92%) Exchange Server 2013
7 24 (0.89%) Apache
8 22 (0.81%) Exchange Server 2010
9 14 (0.52%) Exchange Server 2007
10 13 (0.48%) SharePoint 2010
10 13 (0.48%) SharePoint 2013
11 11 (0.41%) Tomcat
12 9 (0.33%) CMS
12 9 (0.33%) WebSphere
13 6 (0.22%) Exchange Server 2000
13 6 (0.22%) WordPress
14 4 (0.15%) JBoss
14 4 (0.15%) Jupyter
14 4 (0.15%) SAS
15 2 (0.074%) IBM Domino
Applications
1 375 (13.84%) Microsoft Office
2 97 (3.58%) Microsoft Excel
3 41 (1.51%) Microsoft PowerPoint
4 7 (0.26%) Spreadsheet
5 4 (0.15%) Microsoft Project
6 3 (0.11%) InfoPath
6 3 (0.11%) SPSS
6 3 (0.11%) Trello
7 2 (0.074%) AutoCAD
7 2 (0.074%) MS Visio
7 2 (0.074%) Revit
Business Applications
1 8 (0.30%) Dynamics CRM
2 5 (0.18%) Sage X3
2 5 (0.18%) Salesforce CRM
3 3 (0.11%) Eikon
4 2 (0.074%) Oracle Receivables
5 1 (0.037%) Carpe Diem
5 1 (0.037%) Dynamics AX
5 1 (0.037%) Dynamics NAV
5 1 (0.037%) Elite 3E
5 1 (0.037%) Endur
5 1 (0.037%) Findur
5 1 (0.037%) JDE EnterpriseOne
5 1 (0.037%) Remedy ITSM
Cloud Services
1 1,161 (42.86%) Microsoft 365
2 828 (30.56%) Azure
3 308 (11.37%) Entra ID
4 148 (5.46%) AWS
5 137 (5.06%) OneDrive
6 59 (2.18%) SaaS
7 57 (2.10%) GCP
8 39 (1.44%) Mimecast
9 37 (1.37%) Dynamics 365
10 35 (1.29%) IaaS
11 33 (1.22%) Power Platform
12 32 (1.18%) Google Workspace
13 22 (0.81%) PaaS
13 22 (0.81%) WhatsApp
14 17 (0.63%) OpenShift
15 11 (0.41%) Azure Sentinel
15 11 (0.41%) Cloud Computing
16 10 (0.37%) Power Automate
17 9 (0.33%) Amazon EC2
17 9 (0.33%) PowerApps
Communications & Networking
1 480 (17.72%) Firewall
2 253 (9.34%) DNS
3 186 (6.87%) Wi-Fi
4 184 (6.79%) DHCP
5 171 (6.31%) VPN
5 171 (6.31%) WAN
6 169 (6.24%) TCP/IP
7 154 (5.68%) LAN
8 138 (5.09%) Wireless
9 130 (4.80%) VoIP
10 122 (4.50%) SAN
11 113 (4.17%) VLAN
12 75 (2.77%) Remote Desktop
13 73 (2.69%) Internet
14 56 (2.07%) Network Security
15 34 (1.26%) Skype
16 32 (1.18%) Cisco IOS
17 31 (1.14%) PBX
18 26 (0.96%) NAS
19 24 (0.89%) Ethernet
Database & Business Intelligence
1 217 (8.01%) SQL Server
2 69 (2.55%) MySQL
3 56 (2.07%) Amazon RDS
4 39 (1.44%) PostgreSQL
5 22 (0.81%) MongoDB
6 19 (0.70%) Relational Database
7 11 (0.41%) Power BI
8 10 (0.37%) DB2
8 10 (0.37%) MariaDB
9 7 (0.26%) Oracle Database
10 5 (0.18%) Pentaho
10 5 (0.18%) SQL Server Analysis Services
10 5 (0.18%) SQL Server Reporting Services
11 4 (0.15%) Azure SQL Database
11 4 (0.15%) GIS
11 4 (0.15%) Metabase
11 4 (0.15%) SQL Server Integration Services
12 3 (0.11%) Big Data
12 3 (0.11%) Data Lake
12 3 (0.11%) EDRMS
Development Applications
1 80 (2.95%) JIRA
2 17 (0.63%) Bitbucket
2 17 (0.63%) IBM UrbanCode
3 14 (0.52%) Eclipse
4 12 (0.44%) Jenkins
5 10 (0.37%) Git
6 9 (0.33%) Visual Studio
7 4 (0.15%) GitLab
7 4 (0.15%) Visual Studio Code
8 3 (0.11%) MSI
8 3 (0.11%) Octopus Deploy
8 3 (0.11%) TeamCity
9 2 (0.074%) HP UFT
9 2 (0.074%) Hudson
9 2 (0.074%) IntelliJ
9 2 (0.074%) JMeter
9 2 (0.074%) LoadRunner
9 2 (0.074%) MSTest
9 2 (0.074%) Selenium
9 2 (0.074%) Team Foundation Server
General
1 828 (30.56%) Social Skills
2 324 (11.96%) Finance
3 205 (7.57%) Analytical Skills
4 172 (6.35%) Telecoms
5 135 (4.98%) Manufacturing
6 134 (4.95%) Organisational Skills
7 94 (3.47%) Law
8 57 (2.10%) Documentation Skills
9 54 (1.99%) Inclusion and Diversity
9 54 (1.99%) Public Sector
9 54 (1.99%) Retail
10 50 (1.85%) Banking
10 50 (1.85%) Electronics
11 49 (1.81%) Marketing
12 43 (1.59%) Legal
13 40 (1.48%) Automotive
14 32 (1.18%) Pharmaceutical
15 27 (1.00%) Military
16 22 (0.81%) Games
16 22 (0.81%) Presentation Skills
Libraries, Frameworks & Software Standards
1 62 (2.29%) .NET
2 50 (1.85%) REST
3 48 (1.77%) Web Services
4 42 (1.55%) SOAP
5 38 (1.40%) CSS
6 35 (1.29%) HTML
7 26 (0.96%) XML
8 13 (0.48%) Ajax
8 13 (0.48%) AngularJS
8 13 (0.48%) JDBC
8 13 (0.48%) ODBC
8 13 (0.48%) XHTML
9 12 (0.44%) JSON
10 10 (0.37%) .NET Framework
10 10 (0.37%) Kafka
11 9 (0.33%) ASP.NET
11 9 (0.33%) LAPP Stack
11 9 (0.33%) LDAP
12 8 (0.30%) ADSI
12 8 (0.30%) HTML5
Miscellaneous
1 232 (8.56%) Driving Licence
2 85 (3.14%) Self-Motivation
3 62 (2.29%) Onboarding
4 59 (2.18%) Replication
5 56 (2.07%) Data Centre
5 56 (2.07%) Management Information System
6 51 (1.88%) Clustering
7 43 (1.59%) Video Conferencing
8 36 (1.33%) Smartphone
9 34 (1.26%) Public Cloud
10 32 (1.18%) Enterprise Storage
10 32 (1.18%) EPoS
10 32 (1.18%) Fat Client
10 32 (1.18%) Thin Client
11 29 (1.07%) CCTV
11 29 (1.07%) Enterprise Software
12 19 (0.70%) Client/Server
12 19 (0.70%) iPhone
13 18 (0.66%) iPad
14 17 (0.63%) Foreign Exchange (FX)
Operating Systems
1 1,398 (51.61%) Windows
2 626 (23.11%) Windows Server
3 407 (15.02%) Windows 10
4 283 (10.45%) Linux
5 141 (5.20%) Mac OS
6 133 (4.91%) Windows Server 2012
7 95 (3.51%) Windows Server 2016
8 85 (3.14%) Windows 7
9 82 (3.03%) Windows Server 2019
10 75 (2.77%) Android
11 69 (2.55%) Apple iOS
12 44 (1.62%) Unix
12 44 (1.62%) Windows Server 2008
13 35 (1.29%) AIX
14 31 (1.14%) Mac OS X
15 27 (1.00%) CentOS
16 19 (0.70%) Windows 8
17 18 (0.66%) Ubuntu
18 11 (0.41%) Debian
18 11 (0.41%) VMS
Processes & Methodologies
1 557 (20.56%) Customer Service
2 533 (19.68%) Problem-Solving
3 403 (14.88%) ITIL
4 204 (7.53%) Infrastructure Engineering
5 112 (4.13%) Cybersecurity
6 105 (3.88%) Incident Management
7 104 (3.84%) Mentoring
7 104 (3.84%) Service Management
8 101 (3.73%) Continuous Improvement
9 98 (3.62%) Customer Experience
9 98 (3.62%) Service Delivery
10 91 (3.36%) Agile
11 87 (3.21%) Time Management
12 85 (3.14%) Computer Science
13 84 (3.10%) Customer Requirements
14 68 (2.51%) Asset Management
15 65 (2.40%) Migration
16 63 (2.33%) ITSM
16 63 (2.33%) Project Delivery
17 62 (2.29%) Change Management
Programming Languages
1 328 (12.11%) SQL
2 171 (6.31%) PowerShell
3 74 (2.73%) C#
4 70 (2.58%) Java
5 69 (2.55%) Python
6 42 (1.55%) VB
7 37 (1.37%) JavaScript
8 32 (1.18%) Bash
9 30 (1.11%) C++
10 28 (1.03%) C
11 22 (0.81%) T-SQL
12 17 (0.63%) Groovy
13 14 (0.52%) Perl
14 13 (0.48%) ActionScript
14 13 (0.48%) PL/SQL
15 9 (0.33%) Shell Script
16 8 (0.30%) PHP
17 7 (0.26%) XPath
18 5 (0.18%) VBA
19 4 (0.15%) VBScript
Qualifications
1 345 (12.74%) Degree
2 183 (6.76%) Microsoft Certification
3 174 (6.42%) Security Cleared
4 88 (3.25%) SC Cleared
5 87 (3.21%) Cisco Certification
6 83 (3.06%) CCNA
7 74 (2.73%) DBS Check
8 65 (2.40%) Computer Science Degree
9 50 (1.85%) A+ Certification
9 50 (1.85%) ITIL Certification
10 47 (1.73%) Azure Certification
10 47 (1.73%) MCP
11 41 (1.51%) DV Cleared
12 40 (1.48%) MCSE
13 37 (1.37%) Network+ Certification
14 34 (1.26%) HNC
14 34 (1.26%) ITIL Foundation Certificate
15 29 (1.07%) Master's Degree
16 22 (0.81%) MBA
17 21 (0.78%) BPSS Clearance
Quality Assurance & Compliance
1 218 (8.05%) SLA
2 57 (2.10%) GDPR
3 21 (0.78%) PCI DSS
4 19 (0.70%) Cyber Essentials
5 15 (0.55%) ISO/IEC 27001
6 7 (0.26%) QA
7 5 (0.18%) Accessibility
8 3 (0.11%) ISO 9001
9 2 (0.074%) ISO 14001
9 2 (0.074%) NIST
10 1 (0.037%) Cyber Essentials PLUS
10 1 (0.037%) GxP
System Software
1 1,025 (37.84%) Active Directory
2 323 (11.92%) VMware Infrastructure
3 316 (11.66%) Hyper-V
4 81 (2.99%) VMware ESXi
5 48 (1.77%) vSphere
6 37 (1.37%) XenApp
7 29 (1.07%) Virtual Desktop
8 23 (0.85%) KVM
9 22 (0.81%) Virtual Machines
9 22 (0.81%) XenDesktop
10 19 (0.70%) Firmware
11 16 (0.59%) Terminal Services
12 12 (0.44%) Docker
12 12 (0.44%) OpenSSH
13 8 (0.30%) VMware Workstation
14 7 (0.26%) NFS
15 6 (0.22%) Virtual Servers
15 6 (0.22%) VMware NSX
16 4 (0.15%) Citrix Hypervisor
17 2 (0.074%) pfSense
Systems Management
1 316 (11.66%) Microsoft Intune
2 165 (6.09%) SCCM
3 32 (1.18%) vCenter Server
4 31 (1.14%) Jamf Pro
5 24 (0.89%) Terraform
6 20 (0.74%) Ansible
7 19 (0.70%) Backup Exec
7 19 (0.70%) NetBackup
8 18 (0.66%) Progress Chef
9 15 (0.55%) Cisco CUCM
10 13 (0.48%) ServiceCenter
10 13 (0.48%) WMI
11 12 (0.44%) IBM BigFix
11 12 (0.44%) PowerCLI
12 11 (0.41%) Autotask
13 10 (0.37%) Failover Clustering
13 10 (0.37%) Grafana
13 10 (0.37%) SCOM
14 9 (0.33%) Kubernetes
15 8 (0.30%) Microsoft Data Protection Manager
Vendors
1 1,215 (44.85%) Microsoft
2 457 (16.87%) VMware
3 232 (8.56%) Cisco
4 197 (7.27%) Citrix
5 137 (5.06%) Apple
6 124 (4.58%) Veeam
7 100 (3.69%) HP
8 81 (2.99%) Oracle
9 80 (2.95%) Dell
10 76 (2.81%) Google
11 67 (2.47%) Sophos
12 54 (1.99%) Meraki
13 52 (1.92%) IBM
14 44 (1.62%) ServiceNow
15 35 (1.29%) SAP
16 34 (1.26%) ConnectWise
16 34 (1.26%) Fortinet
17 32 (1.18%) Draytek
17 32 (1.18%) Palo Alto
18 27 (1.00%) SolarWinds