First Line Support Analyst
UK
The median First Line Support Analyst salary in the UK is £25,500 per year according to job vacancies posted during the 6 months to 29 May 2024.
The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.
| 6 months to 29 May 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 796 | 861 | 1013 |
| Rank change year-on-year | +65 | +152 | -177 |
| Permanent jobs requiring a 1st Line Support Analyst | 115 | 100 | 232 |
| As % of all permanent jobs advertised in the UK | 0.11% | 0.10% | 0.14% |
| As % of the Job Titles category | 0.12% | 0.11% | 0.14% |
| Number of salaries quoted | 110 | 93 | 204 |
| 10th Percentile | £21,000 | £20,800 | £19,313 |
| 25th Percentile | £23,000 | £22,250 | £21,000 |
| Median annual salary (50th Percentile) | £25,500 | £25,500 | £24,806 |
| Median % change year-on-year | - | +2.80% | +12.75% |
| 75th Percentile | £29,438 | £28,000 | £27,750 |
| 90th Percentile | £37,625 | £35,000 | £30,000 |
| UK excluding London median annual salary | £24,500 | £25,000 | £22,625 |
| % change year-on-year | -2.00% | +10.50% | +2.84% |
All Permanent IT Job Vacancies
UK
The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 97,915 | 88,821 | 160,028 |
| % of permanent jobs with a recognized job title | 94.81% | 91.42% | 96.05% |
| Number of salaries quoted | 69,754 | 56,171 | 84,699 |
| 10th Percentile | £28,500 | £32,500 | £32,500 |
| 25th Percentile | £38,500 | £45,000 | £42,625 |
| Median annual salary (50th Percentile) | £52,500 | £60,000 | £60,000 |
| Median % change year-on-year | -12.50% | - | +9.09% |
| 75th Percentile | £70,000 | £80,000 | £78,750 |
| 90th Percentile | £90,000 | £100,000 | £95,000 |
| UK excluding London median annual salary | £50,000 | £53,500 | £50,173 |
| % change year-on-year | -6.54% | +6.63% | +5.63% |
1st Line Support Analyst
Job Vacancy Trend
Job postings that featured 1st Line Support Analyst in the job title as a proportion of all IT jobs advertised.
1st Line Support Analyst
Salary Trend
3-month moving average salary quoted in jobs citing 1st Line Support Analyst.
1st Line Support Analyst
Salary Histogram
Salary distribution for jobs citing 1st Line Support Analyst over the 6 months to 29 May 2024.
1st Line Support Analyst
Top 15 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support Analyst within the UK over the 6 months to 29 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +73 | 113 | £25,500 | - | 7 |
| UK excluding London | -20 | 83 | £24,500 | -2.00% | 8 |
| South East | -5 | 40 | £25,500 | -0.97% | 2 |
| London | +118 | 32 | £32,500 | +8.33% | 1 |
| North of England | +52 | 27 | £24,000 | +10.34% | 1 |
| Work from Home | +29 | 18 | £29,500 | +13.46% | |
| Yorkshire | +94 | 17 | £24,500 | +4.26% | |
| North West | +4 | 9 | £21,000 | +6.33% | 1 |
| East of England | -4 | 7 | £23,500 | +4.44% | 2 |
| Midlands | -31 | 4 | £26,500 | +6.00% | 1 |
| South West | -19 | 3 | £27,500 | -8.33% | 1 |
| East Midlands | -31 | 3 | £27,750 | +4.72% | |
| Northern Ireland | - | 2 | £31,500 | - | 1 |
| North East | -2 | 1 | £20,000 | -27.27% | |
| West Midlands | -10 | 1 | £26,500 | +8.16% | 1 |
1st Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities
For the 6 months to 29 May 2024, 1st Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Support Analyst in the job title.
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1st Line Support Analyst Skill Set
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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