Service Delivery
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 28 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 102 140 153
Rank change year-on-year +38 +13 -9
Permanent jobs citing Service Delivery 2,593 2,501 4,597
As % of all permanent jobs advertised in the UK 2.53% 2.57% 2.75%
As % of the Processes & Methodologies category 3.00% 2.69% 2.87%
Number of salaries quoted 1,748 1,625 3,017
10th Percentile £28,500 £26,250 £28,500
25th Percentile £36,250 £34,250 £38,250
Median annual salary (50th Percentile) £50,000 £52,500 £50,000
Median % change year-on-year -4.76% +5.00% -
75th Percentile £66,000 £70,000 £65,000
90th Percentile £80,000 £89,411 £78,750
UK excluding London median annual salary £47,450 £45,600 £47,500
% change year-on-year +4.06% -4.00% +5.56%

All Process and Methodology Skills
UK

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 86,445 93,025 160,114
As % of all permanent jobs advertised in the UK 84.24% 95.56% 95.90%
Number of salaries quoted 60,550 54,985 83,280
10th Percentile £29,250 £34,000 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,000 £60,000
Median % change year-on-year -9.84% +1.67% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Service Delivery
Job Vacancy Trend

Job postings citing Service Delivery as a proportion of all IT jobs advertised.

Job vacancy trend for Service Delivery in the UK

Service Delivery
Salary Trend

3-month moving average salary quoted in jobs citing Service Delivery.

Salary trend for Service Delivery in the UK

Service Delivery
Salary Histogram

Salary distribution for jobs citing Service Delivery over the 6 months to 28 May 2024.

Salary histogram for Service Delivery in the UK

Service Delivery
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the UK over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +44 2,281 £50,000 -4.76% 809
UK excluding London +26 1,941 £47,450 +4.06% 643
Work from Home +25 915 £55,000 - 344
London +53 574 £60,918 -6.28% 215
South East +13 481 £46,500 +2.65% 136
North of England +29 446 £47,500 -3.06% 159
Midlands +34 333 £47,000 -10.94% 121
South West +23 312 £50,000 +4.17% 84
North West +35 246 £50,000 +7.53% 85
West Midlands +27 225 £50,000 -7.61% 71
Yorkshire +36 161 £45,000 -19.64% 60
Scotland -22 153 £50,000 +66.67% 52
East of England -15 146 £38,000 -5.00% 102
East Midlands +14 104 £37,500 -28.57% 50
Wales +34 58 £45,000 +24.72% 15
North East +9 42 £36,131 +4.73% 17
Northern Ireland +15 18 £72,500 +104.23% 8

Service Delivery
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 142 (5.48%) SharePoint
2 111 (4.28%) Microsoft Exchange
3 29 (1.12%) Confluence
4 24 (0.93%) CMS
5 21 (0.81%) Apache
6 20 (0.77%) Jupyter
6 20 (0.77%) nginx
7 17 (0.66%) Apache Spark
8 8 (0.31%) IIS
9 7 (0.27%) Appian
9 7 (0.27%) Exchange Server 2013
10 6 (0.23%) Exchange Server 2000
10 6 (0.23%) Exchange Server 2010
11 5 (0.19%) SharePoint 2010
11 5 (0.19%) SharePoint 2013
12 4 (0.15%) SAS
12 4 (0.15%) Umbraco
13 3 (0.12%) Documentum
13 3 (0.12%) Skype for Business
14 2 (0.077%) IBM Domino
Applications
1 154 (5.94%) Microsoft Office
2 142 (5.48%) Microsoft Excel
3 60 (2.31%) Microsoft PowerPoint
4 18 (0.69%) Microsoft Project
5 8 (0.31%) MS Visio
6 6 (0.23%) Chatbot
7 4 (0.15%) Spreadsheet
8 3 (0.12%) AutoCAD
9 2 (0.077%) Trello
10 1 (0.039%) Adobe Creative Suite
10 1 (0.039%) Adobe Illustrator
10 1 (0.039%) InDesign
10 1 (0.039%) Photoshop
10 1 (0.039%) Solid Edge
10 1 (0.039%) SOLIDWORKS
Business Applications
1 24 (0.93%) Dynamics CRM
2 9 (0.35%) SAP HCM
3 8 (0.31%) NEC Housing
3 8 (0.31%) Workday HCM
4 7 (0.27%) SAP ERP
5 6 (0.23%) Dynamics GP
5 6 (0.23%) Remedy ITSM
6 5 (0.19%) Oracle EBS
7 4 (0.15%) Elite 3E
7 4 (0.15%) Magento
7 4 (0.15%) ResourceLink
7 4 (0.15%) SAP HR
8 3 (0.12%) Maximo
8 3 (0.12%) NetSuite
8 3 (0.12%) Oracle ERP
8 3 (0.12%) Primavera
8 3 (0.12%) Salesforce CRM
8 3 (0.12%) Shopify
9 2 (0.077%) SAP PP
9 2 (0.077%) SAP WM
Cloud Services
1 471 (18.16%) Microsoft 365
2 415 (16.00%) Azure
3 185 (7.13%) SaaS
4 146 (5.63%) Power Platform
5 103 (3.97%) AWS
6 87 (3.36%) Entra ID
7 57 (2.20%) PowerApps
8 38 (1.47%) Dynamics 365
8 38 (1.47%) OneDrive
9 36 (1.39%) Azure DevOps
10 33 (1.27%) Power Automate
11 31 (1.20%) Amazon S3
12 26 (1.00%) IaaS
13 25 (0.96%) Cloud Computing
14 23 (0.89%) Azure Sentinel
15 22 (0.85%) PaaS
16 18 (0.69%) Amazon EC2
17 17 (0.66%) MinIO
17 17 (0.66%) OpenShift
18 16 (0.62%) WhatsApp
Communications & Networking
1 188 (7.25%) Firewall
2 123 (4.74%) WAN
3 107 (4.13%) LAN
4 88 (3.39%) VPN
5 79 (3.05%) Wi-Fi
6 73 (2.82%) DNS
7 66 (2.55%) Network Security
8 60 (2.31%) DHCP
9 59 (2.28%) Wireless
10 45 (1.74%) VoIP
11 44 (1.70%) Internet
12 40 (1.54%) SD-WAN
13 38 (1.47%) TCP/IP
14 34 (1.31%) VLAN
15 33 (1.27%) SAN
16 22 (0.85%) Unified Communications
17 21 (0.81%) Remote Desktop
18 20 (0.77%) Intranet
18 20 (0.77%) WLAN
19 18 (0.69%) NAS
Database & Business Intelligence
1 91 (3.51%) Power BI
1 91 (3.51%) SQL Server
2 52 (2.01%) Relational Database
3 30 (1.16%) Big Data
3 30 (1.16%) MySQL
4 25 (0.96%) RDBMS
5 22 (0.85%) Amazon RDS
6 18 (0.69%) Azure SQL Database
7 17 (0.66%) Hadoop
7 17 (0.66%) Presto
8 14 (0.54%) Data Warehouse
9 13 (0.50%) SQL Server Reporting Services
10 10 (0.39%) GIS
11 9 (0.35%) DB2
12 7 (0.27%) NoSQL
12 7 (0.27%) Tableau
13 6 (0.23%) PostgreSQL
13 6 (0.23%) SAP HANA
14 5 (0.19%) CorVu
14 5 (0.19%) Crystal Reports
Development Applications
1 57 (2.20%) JIRA
2 33 (1.27%) Jenkins
3 17 (0.66%) Atlassian Bamboo
4 14 (0.54%) Visual Studio
5 13 (0.50%) Robot Framework
6 10 (0.39%) Git
7 9 (0.35%) Team Foundation Server
8 5 (0.19%) Selenium
9 3 (0.12%) Appium
9 3 (0.12%) Cypress.io
9 3 (0.12%) GitLab
9 3 (0.12%) JMeter
9 3 (0.12%) Postman
9 3 (0.12%) REST Assured
9 3 (0.12%) Serenity BDD
9 3 (0.12%) SpecFlow
10 2 (0.077%) Bitbucket
11 1 (0.039%) MSI
11 1 (0.039%) Visual Studio Team System
General
1 978 (37.72%) Social Skills
2 614 (23.68%) Finance
3 264 (10.18%) Inclusion and Diversity
4 237 (9.14%) Analytical Skills
5 206 (7.94%) Public Sector
6 165 (6.36%) Law
7 142 (5.48%) Legal
8 119 (4.59%) Retail
9 112 (4.32%) Marketing
10 93 (3.59%) Organisational Skills
11 73 (2.82%) Telecoms
12 52 (2.01%) Influencing Skills
12 52 (2.01%) Presentation Skills
13 47 (1.81%) Banking
14 45 (1.74%) Local Government
15 41 (1.58%) Aerospace
16 40 (1.54%) Manufacturing
17 26 (1.00%) Police
18 25 (0.96%) Documentation Skills
18 25 (0.96%) Fire and Rescue
Job Titles
1 493 (19.01%) Service Manager
2 409 (15.77%) Delivery Manager
3 404 (15.58%) Service Delivery Manager
4 282 (10.88%) Senior
5 278 (10.72%) Lead
6 277 (10.68%) IT Manager
7 272 (10.49%) Analyst
8 163 (6.29%) IT Support
9 156 (6.02%) Senior Manager
10 143 (5.51%) Consultant
11 122 (4.70%) Senior Delivery Manager
11 122 (4.70%) Senior Service Manager
12 117 (4.51%) Senior Service Delivery Manager
13 110 (4.24%) IT Services Manager
14 98 (3.78%) Developer
14 98 (3.78%) Support Engineer
15 86 (3.32%) Infrastructure Engineer
16 83 (3.20%) IT Engineer
17 79 (3.05%) Architect
18 78 (3.01%) Support Analyst
Libraries, Frameworks & Software Standards
1 46 (1.77%) .NET
2 42 (1.62%) EDI
3 32 (1.23%) HTML
4 19 (0.73%) CSS
5 18 (0.69%) .NET Framework
6 17 (0.66%) ActiveMQ
6 17 (0.66%) Apache NiFi
6 17 (0.66%) Elastic Stack
6 17 (0.66%) RabbitMQ
6 17 (0.66%) YAML
7 15 (0.58%) XML
8 14 (0.54%) Middleware
9 11 (0.42%) ASP.NET
10 10 (0.39%) .NET Core
11 9 (0.35%) Web Services
12 8 (0.31%) cXML
12 8 (0.31%) EDIFACT
13 7 (0.27%) AngularJS
14 6 (0.23%) Flash
14 6 (0.23%) Oracle Fusion
Miscellaneous
1 137 (5.28%) Self-Motivation
2 122 (4.70%) Management Information System
3 96 (3.70%) Driving Licence
4 94 (3.63%) Data Centre
5 56 (2.16%) Product Ownership
6 47 (1.81%) Onboarding
7 34 (1.31%) Enterprise Software
8 33 (1.27%) Public Cloud
9 31 (1.20%) Fat Client
9 31 (1.20%) Thin Client
10 29 (1.12%) Hybrid Cloud
11 27 (1.04%) CMDB
12 24 (0.93%) Analytical Mindset
12 24 (0.93%) PMI
13 22 (0.85%) Security Operations Centre
14 19 (0.73%) Virtual Team
15 16 (0.62%) Linux Command Line
15 16 (0.62%) Low-Code
15 16 (0.62%) NHS
16 15 (0.58%) Mainframe
Operating Systems
1 409 (15.77%) Windows
2 144 (5.55%) Linux
3 133 (5.13%) Windows Server
4 119 (4.59%) Windows 10
5 43 (1.66%) Unix
6 41 (1.58%) Apple iOS
7 35 (1.35%) Windows Server 2019
8 30 (1.16%) Windows Server 2012
9 28 (1.08%) Android
10 27 (1.04%) Windows Server 2016
11 25 (0.96%) Mac OS X
12 22 (0.85%) Windows 7
13 17 (0.66%) Mac OS
14 16 (0.62%) Windows Server 2008
15 7 (0.27%) Red Hat Enterprise Linux
16 6 (0.23%) Ubuntu
17 4 (0.15%) VMS
18 3 (0.12%) Windows 8
19 1 (0.039%) CentOS
19 1 (0.039%) OpenVMS
Processes & Methodologies
1 844 (32.55%) ITIL
2 484 (18.67%) Customer Service
3 469 (18.09%) Problem-Solving
4 468 (18.05%) Service Management
5 383 (14.77%) ITSM
6 368 (14.19%) Continuous Improvement
7 317 (12.23%) Agile
8 313 (12.07%) Project Management
9 286 (11.03%) Mentoring
10 282 (10.88%) Change Management
11 232 (8.95%) Stakeholder Management
12 200 (7.71%) Actionable Insight
13 198 (7.64%) Incident Management
14 195 (7.52%) Cybersecurity
15 186 (7.17%) Roadmaps
16 181 (6.98%) Project Delivery
17 160 (6.17%) DevOps
18 153 (5.90%) Collaborative Working
18 153 (5.90%) Performance Management
19 149 (5.75%) Contract Negotiation
Programming Languages
1 128 (4.94%) SQL
2 89 (3.43%) PowerShell
3 65 (2.51%) Python
4 44 (1.70%) Bash
5 36 (1.39%) C#
6 32 (1.23%) Java
7 26 (1.00%) JavaScript
8 20 (0.77%) T-SQL
9 17 (0.66%) Shell Script
10 15 (0.58%) COBOL
11 9 (0.35%) ActionScript
12 8 (0.31%) ActionScript 2.0
13 5 (0.19%) VB
14 4 (0.15%) Kotlin
14 4 (0.15%) TypeScript
15 3 (0.12%) PHP
15 3 (0.12%) Scala
16 2 (0.077%) C++
16 2 (0.077%) Data Analysis Expressions
16 2 (0.077%) VBScript
Qualifications
1 385 (14.85%) Degree
2 264 (10.18%) Security Cleared
3 116 (4.47%) SC Cleared
4 91 (3.51%) ITIL Certification
5 78 (3.01%) Cisco Certification
6 55 (2.12%) DV Cleared
7 54 (2.08%) Microsoft Certification
8 52 (2.01%) CISSP
9 49 (1.89%) CCNA
9 49 (1.89%) Computer Science Degree
9 49 (1.89%) PMI Certification
10 44 (1.70%) ITIL Foundation Certificate
11 38 (1.47%) CCNP
12 36 (1.39%) DBS Check
13 32 (1.23%) PMP
14 28 (1.08%) CTC Cleared
15 25 (0.96%) AWS Certification
16 20 (0.77%) BPSS Clearance
17 18 (0.69%) Azure Certification
18 17 (0.66%) MCP
Quality Assurance & Compliance
1 331 (12.77%) SLA
2 73 (2.82%) GDPR
3 68 (2.62%) QA
4 55 (2.12%) Cyber Essentials
5 54 (2.08%) ISO/IEC 27001
6 42 (1.62%) Accessibility
7 35 (1.35%) PMO
8 24 (0.93%) Data Quality
9 11 (0.42%) PCI DSS
10 10 (0.39%) ISO 9001
11 9 (0.35%) NIST
12 7 (0.27%) Actionable Recommendations
12 7 (0.27%) Cyber Essentials PLUS
12 7 (0.27%) GRC
13 6 (0.23%) ISO/IEC 20000
13 6 (0.23%) Sarbanes-Oxley
14 5 (0.19%) COBIT
14 5 (0.19%) TickIT
15 4 (0.15%) ISO 22301
15 4 (0.15%) NEBOSH
System Software
1 317 (12.23%) Active Directory
2 90 (3.47%) VMware Infrastructure
3 48 (1.85%) Hyper-V
4 31 (1.20%) vSphere
5 25 (0.96%) Virtual Desktop
6 22 (0.85%) Docker
7 16 (0.62%) Virtual Machines
8 13 (0.50%) Firmware
9 10 (0.39%) VMware ESXi
10 7 (0.27%) Virtual Servers
11 3 (0.12%) BitLocker
12 2 (0.077%) Embedded Firmware
12 2 (0.077%) XenApp
13 1 (0.039%) DFS Replication
13 1 (0.039%) Microsoft Virtual Server
13 1 (0.039%) Terminal Services
13 1 (0.039%) Veritas Cluster Server
13 1 (0.039%) XenDesktop
Systems Management
1 110 (4.24%) Microsoft Intune
2 93 (3.59%) SCCM
3 47 (1.81%) Kubernetes
4 32 (1.23%) Ansible
5 25 (0.96%) Terraform
6 23 (0.89%) WSUS
7 18 (0.69%) Grafana
8 17 (0.66%) HAProxy
8 17 (0.66%) Prometheus
9 11 (0.42%) Nessus
10 10 (0.39%) Jamf Pro
11 8 (0.31%) ZABBIX
12 6 (0.23%) Microsoft Data Protection Manager
12 6 (0.23%) NetBackup
12 6 (0.23%) Puppet
12 6 (0.23%) SCDPM
12 6 (0.23%) vCenter Server
13 5 (0.19%) FortiGate
14 4 (0.15%) Single Sign-On
14 4 (0.15%) SmoothWall
Vendors
1 806 (31.08%) Microsoft
2 251 (9.68%) ServiceNow
3 163 (6.29%) VMware
4 125 (4.82%) Dell
5 108 (4.17%) Cisco
6 71 (2.74%) Oracle
7 54 (2.08%) Salesforce
7 54 (2.08%) SAP
8 50 (1.93%) Apple
9 43 (1.66%) Citrix
10 40 (1.54%) Meraki
11 39 (1.50%) Veeam
12 33 (1.27%) iManage
13 26 (1.00%) Google
14 23 (0.89%) Adobe
15 21 (0.81%) Sophos
16 16 (0.62%) Aderant
16 16 (0.62%) Palo Alto
17 15 (0.58%) Unisys
18 14 (0.54%) HP