Incident Management
UK

The following table provides summary statistics for permanent job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Incident Management over the 6 months to 28 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 218 237 286
Rank change year-on-year +19 +49 +9
Permanent jobs citing Incident Management 1,364 1,491 2,418
As % of all permanent jobs advertised in the UK 1.33% 1.53% 1.45%
As % of the Processes & Methodologies category 1.58% 1.60% 1.51%
Number of salaries quoted 978 938 1,703
10th Percentile £28,750 £27,175 £24,770
25th Percentile £32,500 £36,063 £32,500
Median annual salary (50th Percentile) £50,000 £52,500 £47,500
Median % change year-on-year -4.76% +10.53% -9.52%
75th Percentile £68,750 £71,652 £63,750
90th Percentile £87,500 £87,500 £80,000
UK excluding London median annual salary £43,500 £45,000 £42,500
% change year-on-year -3.33% +5.88% -5.56%

All Process and Methodology Skills
UK

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies with a requirement for process or methodology skills.

Permanent vacancies with a requirement for process or methodology skills 86,445 93,025 160,114
As % of all permanent jobs advertised in the UK 84.24% 95.56% 95.90%
Number of salaries quoted 60,550 54,985 83,280
10th Percentile £29,250 £34,000 £33,500
25th Percentile £40,000 £45,000 £43,750
Median annual salary (50th Percentile) £55,000 £61,000 £60,000
Median % change year-on-year -9.84% +1.67% +9.09%
75th Percentile £72,500 £81,250 £80,000
90th Percentile £92,500 £100,000 £96,250
UK excluding London median annual salary £50,000 £55,000 £52,500
% change year-on-year -9.09% +4.76% +9.38%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Salary Trend

3-month moving average salary quoted in jobs citing Incident Management.

Salary trend for Incident Management in the UK

Incident Management
Salary Histogram

Salary distribution for jobs citing Incident Management over the 6 months to 28 May 2024.

Salary histogram for Incident Management in the UK

Incident Management
Top 18 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Incident Management within the UK over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +18 1,190 £50,000 -4.76% 290
UK excluding London -3 967 £43,500 -3.33% 213
Work from Home -21 443 £52,500 -4.55% 112
London +81 361 £70,000 +7.69% 88
North of England -18 266 £42,500 -9.57% 50
South East +2 230 £44,250 -6.84% 50
South West +49 154 £50,000 +38.89% 24
North West -1 125 £44,637 -6.03% 23
Midlands -8 114 £49,214 +31.24% 48
West Midlands +15 93 £47,000 -3.59% 31
Yorkshire -30 86 £44,000 -2.22% 23
Wales +7 65 £55,000 +100.00% 3
East of England -35 56 £32,000 -41.82% 27
North East +24 55 £32,500 -18.75% 6
Scotland -40 51 £47,500 -25.81% 16
Northern Ireland +43 25 £35,000 - 3
East Midlands -28 20 £61,500 +89.23% 17
Isle of Man - 6 £36,000 -

Incident Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 72 (5.28%) Microsoft Exchange
2 69 (5.06%) WebLogic
3 58 (4.25%) SharePoint
4 43 (3.15%) Oracle Service Bus
5 22 (1.61%) SAS
6 16 (1.17%) Skype for Business
7 10 (0.73%) Confluence
8 9 (0.66%) IIS
9 4 (0.29%) CMS
10 3 (0.22%) IBM Notes
10 3 (0.22%) WordPress
11 2 (0.15%) Apache
11 2 (0.15%) Liferay
11 2 (0.15%) Magnolia
11 2 (0.15%) nginx
11 2 (0.15%) Sitecore CMS
12 1 (0.073%) Oracle Spatial
12 1 (0.073%) Oracle Workflow
Applications
1 133 (9.75%) Microsoft Office
2 84 (6.16%) Microsoft Excel
3 53 (3.89%) MS Visio
4 18 (1.32%) Microsoft PowerPoint
5 4 (0.29%) Microsoft Project
6 2 (0.15%) Adobe Creative Suite
6 2 (0.15%) Spreadsheet
7 1 (0.073%) Chatbot
Business Applications
1 60 (4.40%) Remedy ITSM
2 12 (0.88%) Dynamics CRM
3 9 (0.66%) SAP S/4HANA
4 7 (0.51%) Elite 3E
5 5 (0.37%) Fidessa
5 5 (0.37%) Oracle ERP
5 5 (0.37%) Workday HCM
6 4 (0.29%) Dynamics NAV
7 3 (0.22%) Endur
7 3 (0.22%) NEC Housing
7 3 (0.22%) SAP HCM
7 3 (0.22%) SAP MM
8 2 (0.15%) iTrent
8 2 (0.15%) NetSuite
8 2 (0.15%) Oracle EBS
8 2 (0.15%) SAP PP
8 2 (0.15%) SAP SCM
8 2 (0.15%) SAP WM
9 1 (0.073%) Carpe Diem
9 1 (0.073%) SAP Payroll
Cloud Services
1 306 (22.43%) Azure
2 251 (18.40%) Microsoft 365
3 110 (8.06%) AWS
4 53 (3.89%) Entra ID
5 46 (3.37%) SaaS
6 30 (2.20%) PaaS
7 25 (1.83%) Power Platform
8 24 (1.76%) Azure DevOps
9 23 (1.69%) IaaS
9 23 (1.69%) Serverless
10 20 (1.47%) Azure Functions
11 19 (1.39%) GCP
12 18 (1.32%) Azure Data Factory
12 18 (1.32%) Cloud Computing
13 15 (1.10%) Azure Monitor
13 15 (1.10%) Mimecast
14 14 (1.03%) Azure Logic Apps
14 14 (1.03%) Azure Service Bus
14 14 (1.03%) Azure Storage
15 12 (0.88%) PowerApps
Communications & Networking
1 160 (11.73%) Firewall
2 92 (6.74%) DNS
3 76 (5.57%) Network Security
4 61 (4.47%) LAN
5 52 (3.81%) WAN
6 51 (3.74%) DHCP
7 45 (3.30%) Wireless
8 44 (3.23%) SAN
8 44 (3.23%) VPN
9 41 (3.01%) TCP/IP
10 25 (1.83%) Wi-Fi
11 21 (1.54%) Internet
12 20 (1.47%) Intrusion Detection
13 19 (1.39%) Remote Desktop
13 19 (1.39%) VoIP
14 17 (1.25%) SD-WAN
15 15 (1.10%) MPLS
16 14 (1.03%) IP Telephony
17 12 (0.88%) VLAN
18 10 (0.73%) Cisco ASA
Database & Business Intelligence
1 64 (4.69%) SQL Server
2 53 (3.89%) Oracle Database
3 43 (3.15%) Oracle Database 10g
3 43 (3.15%) Oracle Database 11g
3 43 (3.15%) VLDB
4 30 (2.20%) MySQL
5 26 (1.91%) Elasticsearch
6 23 (1.69%) RDBMS
6 23 (1.69%) Relational Database
7 14 (1.03%) Amazon RDS
8 13 (0.95%) Power BI
9 10 (0.73%) Azure SQL Database
9 10 (0.73%) SQL Server Integration Services
10 7 (0.51%) Redis
11 3 (0.22%) SAP HANA
11 3 (0.22%) SQL Server Reporting Services
12 2 (0.15%) Crystal Reports
12 2 (0.15%) DB2
12 2 (0.15%) DTS
12 2 (0.15%) PostgreSQL
Development Applications
1 51 (3.74%) JIRA
2 8 (0.59%) GitLab
3 7 (0.51%) Jenkins
4 5 (0.37%) Git
4 5 (0.37%) HP UFT
4 5 (0.37%) JMeter
4 5 (0.37%) LoadRunner
4 5 (0.37%) MSTest
4 5 (0.37%) Postman
4 5 (0.37%) Selenium
4 5 (0.37%) Team Foundation Server
5 3 (0.22%) Burp Suite
5 3 (0.22%) Metasploit
5 3 (0.22%) Sonatype Nexus
5 3 (0.22%) sqlmap
6 2 (0.15%) Bower
6 2 (0.15%) git-flow
6 2 (0.15%) gulp
6 2 (0.15%) Moq
6 2 (0.15%) Visual Studio
General
1 496 (36.36%) Social Skills
2 284 (20.82%) Finance
3 273 (20.01%) Analytical Skills
4 63 (4.62%) Organisational Skills
5 62 (4.55%) Law
5 62 (4.55%) Telecoms
6 55 (4.03%) Military
7 54 (3.96%) Legal
8 49 (3.59%) Banking
9 48 (3.52%) Public Sector
10 38 (2.79%) Retail
11 37 (2.71%) Inclusion and Diversity
12 33 (2.42%) Manufacturing
13 27 (1.98%) Marketing
14 25 (1.83%) Police
15 24 (1.76%) Documentation Skills
15 24 (1.76%) Electronics
16 22 (1.61%) Presentation Skills
17 15 (1.10%) Financial Institution
18 14 (1.03%) Influencing Skills
Job Titles
1 388 (28.45%) Analyst
2 172 (12.61%) Support Analyst
3 149 (10.92%) Senior
4 115 (8.43%) Lead
5 112 (8.21%) Applications Support
6 105 (7.70%) Support Engineer
7 99 (7.26%) Service Manager
8 96 (7.04%) IT Support
9 89 (6.52%) Applications Support Analyst
10 82 (6.01%) Security Analyst
10 82 (6.01%) Service Analyst
11 76 (5.57%) Incident Manager
11 76 (5.57%) IT Analyst
12 71 (5.21%) Consultant
12 71 (5.21%) Senior Analyst
13 69 (5.06%) Service Desk Analyst
14 61 (4.47%) IT Engineer
15 60 (4.40%) Team Leader
16 57 (4.18%) Infrastructure Engineer
17 56 (4.11%) Security Consultant
Libraries, Frameworks & Software Standards
1 40 (2.93%) .NET
2 36 (2.64%) CSS
3 29 (2.13%) Web Services
4 28 (2.05%) HTML
4 28 (2.05%) Spring
5 27 (1.98%) Elastic Stack
6 26 (1.91%) J2EE
6 26 (1.91%) Java EE
7 25 (1.83%) FIX Protocol
8 24 (1.76%) AngularJS
9 22 (1.61%) Twitter Bootstrap
10 21 (1.54%) .NET Framework
11 7 (0.51%) ARM Templates
11 7 (0.51%) JSON
11 7 (0.51%) Node.js
12 6 (0.44%) ASP.NET
12 6 (0.44%) Middleware
12 6 (0.44%) Oracle Fusion
12 6 (0.44%) XML
13 5 (0.37%) WebdriverIO
Miscellaneous
1 151 (11.07%) Management Information System
2 68 (4.99%) Data Centre
3 41 (3.01%) Security Operations Centre
4 35 (2.57%) Driving Licence
5 34 (2.49%) Self-Motivation
6 33 (2.42%) Cyber Kill Chain
7 30 (2.20%) Enterprise Storage
8 29 (2.13%) Onboarding
8 29 (2.13%) Security Posture
9 28 (2.05%) CMDB
10 26 (1.91%) Cyber Threat
11 24 (1.76%) Legacy Systems
12 21 (1.54%) Cyber Defence
13 14 (1.03%) Analytical Mindset
14 13 (0.95%) Cyberattack
14 13 (0.95%) Public Cloud
15 12 (0.88%) Cloud Native
15 12 (0.88%) Foreign Exchange (FX)
15 12 (0.88%) Hybrid Cloud
15 12 (0.88%) Product Ownership
Operating Systems
1 359 (26.32%) Windows
2 163 (11.95%) Linux
3 129 (9.46%) Unix
4 119 (8.72%) Windows Server
5 84 (6.16%) Windows 10
6 43 (3.15%) Solaris
7 26 (1.91%) Windows Server 2016
8 23 (1.69%) Windows Server 2019
9 21 (1.54%) Mac OS X
10 17 (1.25%) Apple iOS
11 14 (1.03%) Android
12 10 (0.73%) Windows Server 2003
13 8 (0.59%) CentOS
13 8 (0.59%) Ubuntu
14 7 (0.51%) Windows 7
15 5 (0.37%) Kali Linux
16 4 (0.29%) Windows Server 2012
17 3 (0.22%) Mac OS
17 3 (0.22%) Windows 8
17 3 (0.22%) Windows Server 2008
Processes & Methodologies
1 514 (37.68%) ITIL
2 336 (24.63%) Problem-Solving
3 299 (21.92%) Service Management
4 266 (19.50%) Change Management
5 251 (18.40%) Cybersecurity
6 218 (15.98%) Problem Management
7 212 (15.54%) ITSM
8 209 (15.32%) Customer Service
9 198 (14.52%) Service Delivery
10 187 (13.71%) Incident Response
11 186 (13.64%) Information Security
12 162 (11.88%) Continuous Improvement
13 150 (11.00%) Actionable Insight
13 150 (11.00%) Security Operations
14 133 (9.75%) Root Cause Analysis
15 129 (9.46%) Mentoring
16 116 (8.50%) SIEM
17 111 (8.14%) Major Incident Management
18 99 (7.26%) Agile
19 98 (7.18%) Risk Management
Programming Languages
1 145 (10.63%) SQL
2 96 (7.04%) PowerShell
3 61 (4.47%) Python
4 52 (3.81%) PL/SQL
5 51 (3.74%) Java
6 37 (2.71%) C#
7 33 (2.42%) JavaScript
8 29 (2.13%) Bash
9 28 (2.05%) Shell Script
10 13 (0.95%) VBA
11 12 (0.88%) MATLAB
11 12 (0.88%) VB.NET
12 10 (0.73%) T-SQL
13 5 (0.37%) Perl
13 5 (0.37%) Ruby
14 4 (0.29%) VB
15 2 (0.15%) C
15 2 (0.15%) C++
15 2 (0.15%) PHP
15 2 (0.15%) XAML
Qualifications
1 240 (17.60%) Degree
2 238 (17.45%) Security Cleared
3 168 (12.32%) SC Cleared
4 127 (9.31%) CISSP
5 88 (6.45%) CISM
6 71 (5.21%) ITIL Certification
7 70 (5.13%) DV Cleared
8 63 (4.62%) Microsoft Certification
9 56 (4.11%) Azure Certification
10 50 (3.67%) Cisco Certification
11 43 (3.15%) CISA
12 36 (2.64%) Computer Science Degree
13 30 (2.20%) CCNP
14 28 (2.05%) CCNA
15 24 (1.76%) CRISC
15 24 (1.76%) ITIL Foundation Certificate
16 21 (1.54%) ISO 27001 Lead Auditor
17 17 (1.25%) A+ Certification
17 17 (1.25%) AWS Certification
18 16 (1.17%) MCSE
Quality Assurance & Compliance
1 243 (17.82%) SLA
2 111 (8.14%) ISO/IEC 27001
3 81 (5.94%) NIST
4 39 (2.86%) Cyber Essentials
5 31 (2.27%) GDPR
6 23 (1.69%) PCI DSS
7 20 (1.47%) JSP 440
8 18 (1.32%) GRC
9 15 (1.10%) QA
10 13 (0.95%) PMO
11 10 (0.73%) Accessibility
12 9 (0.66%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
13 8 (0.59%) Cyber Essentials PLUS
13 8 (0.59%) HIPAA
14 7 (0.51%) NIST 800
15 6 (0.44%) ISO 9001
15 6 (0.44%) SOC 2
16 5 (0.37%) NCSC
17 4 (0.29%) California Consumer Privacy Act
17 4 (0.29%) HMG Security Policy Framework
System Software
1 261 (19.13%) Active Directory
2 67 (4.91%) VMware Infrastructure
3 66 (4.84%) Hyper-V
4 45 (3.30%) vSphere
5 43 (3.15%) Oracle RAC
6 18 (1.32%) Docker
7 13 (0.95%) Virtual Machines
8 12 (0.88%) Firmware
9 8 (0.59%) Virtual Desktop
9 8 (0.59%) VMware ESXi
10 6 (0.44%) VMware NSX
11 2 (0.15%) Terminal Services
11 2 (0.15%) VMware Workstation
12 1 (0.073%) BitLocker
12 1 (0.073%) NFS
12 1 (0.073%) Virtual Servers
Systems Management
1 59 (4.33%) SCCM
2 51 (3.74%) Microsoft Intune
3 45 (3.30%) Data Guard
4 43 (3.15%) Oracle RMAN
5 31 (2.27%) Single Sign-On
5 31 (2.27%) Terraform
6 26 (1.91%) OpenSSO
7 21 (1.54%) vCenter Server
8 17 (1.25%) Ansible
8 17 (1.25%) Kubernetes
9 12 (0.88%) QRadar
9 12 (0.88%) SCOM
10 8 (0.59%) WSUS
11 7 (0.51%) Grafana
11 7 (0.51%) NetBackup
12 6 (0.44%) Cisco Prime
12 6 (0.44%) NetCrunch
12 6 (0.44%) VxRail
13 5 (0.37%) Kibana
13 5 (0.37%) Suricata
Vendors
1 439 (32.18%) Microsoft
2 142 (10.41%) Cisco
3 135 (9.90%) VMware
4 127 (9.31%) ServiceNow
5 117 (8.58%) Oracle
6 96 (7.04%) Remedy
7 53 (3.89%) Dell
8 43 (3.15%) Citrix
8 43 (3.15%) Sun
9 39 (2.86%) SAP
9 39 (2.86%) SolarWinds
10 33 (2.42%) Splunk
11 27 (1.98%) Tanium
11 27 (1.98%) Tripwire
12 23 (1.69%) HP
12 23 (1.69%) Palo Alto
13 21 (1.54%) Meraki
13 21 (1.54%) Mitel
14 20 (1.47%) BMC
15 17 (1.25%) Google