Customer-Centric
UK
The table below provides summary statistics for permanent job vacancies requiring Customer-Centricity skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer-Centricity over the 6 months leading up to 20 September 2024, comparing them to the same period in the previous two years.
| 6 months to 20 Sep 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 361 | 345 | 287 |
| Rank change year-on-year | -16 | -58 | +118 |
| Permanent jobs citing Customer-Centricity | 565 | 589 | 2,133 |
| As % of all permanent jobs advertised in the UK | 0.68% | 0.92% | 1.39% |
| As % of the Processes & Methodologies category | 0.83% | 0.97% | 1.44% |
| Number of salaries quoted | 261 | 467 | 643 |
| 10th Percentile | £28,750 | £30,750 | £29,000 |
| 25th Percentile | £36,250 | £41,250 | £44,750 |
| Median annual salary (50th Percentile) | £54,000 | £67,500 | £63,956 |
| Median % change year-on-year | -20.00% | +5.54% | +11.23% |
| 75th Percentile | £75,000 | £72,500 | £85,000 |
| 90th Percentile | £97,500 | £86,718 | £97,500 |
| UK excluding London median annual salary | £45,000 | £65,000 | £50,000 |
| % change year-on-year | -30.77% | +30.00% | - |
All Process and Methodology Skills
UK
Customer-Centricity falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills.
| Permanent vacancies with a requirement for process or methodology skills | 67,984 | 60,548 | 148,063 |
| As % of all permanent jobs advertised in the UK | 82.36% | 94.66% | 96.31% |
| Number of salaries quoted | 35,867 | 43,131 | 80,678 |
| 10th Percentile | £32,258 | £32,620 | £33,750 |
| 25th Percentile | £42,500 | £45,000 | £45,000 |
| Median annual salary (50th Percentile) | £57,500 | £60,000 | £60,000 |
| Median % change year-on-year | -4.17% | - | +4.35% |
| 75th Percentile | £77,235 | £80,000 | £80,000 |
| 90th Percentile | £95,000 | £100,000 | £97,500 |
| UK excluding London median annual salary | £52,500 | £54,000 | £52,500 |
| % change year-on-year | -2.78% | +2.86% | +5.00% |
Customer-Centricity
Job Vacancy Trend
Job postings citing Customer-Centricity as a proportion of all IT jobs advertised.
Customer-Centricity
Salary Trend
3-month moving average salary quoted in jobs citing Customer-Centricity.
Customer-Centricity
Salary Histogram
Salary distribution for jobs citing Customer-Centricity over the 6 months to 20 September 2024.
Customer-Centricity
Top 17 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer-Centricity within the UK over the 6 months to 20 September 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | -9 | 513 | £50,000 | -20.00% | 237 |
| UK excluding London | -62 | 324 | £45,000 | -30.77% | 140 |
| London | +62 | 214 | £75,000 | +24.48% | 100 |
| Work from Home | 0 | 159 | £57,500 | -4.56% | 96 |
| South East | -46 | 90 | £40,000 | - | 29 |
| North of England | -35 | 86 | £60,000 | -11.13% | 47 |
| South West | +6 | 55 | £43,141 | -38.37% | 16 |
| North West | -14 | 55 | £61,245 | -5.87% | 35 |
| Midlands | -11 | 45 | £36,000 | -48.57% | 29 |
| East Midlands | -13 | 30 | £26,000 | -62.86% | 12 |
| Yorkshire | -18 | 28 | £55,000 | -18.54% | 11 |
| East of England | -35 | 21 | £27,000 | -58.46% | 15 |
| Scotland | -35 | 20 | £52,500 | -25.00% | 6 |
| West Midlands | -24 | 15 | £60,000 | -2.04% | 17 |
| Wales | +28 | 5 | - | - | 3 |
| North East | -32 | 3 | - | - | 1 |
| Northern Ireland | +27 | 2 | £68,750 | +52.78% |
Customer-Centricity
Co-occurring Skills and Capabilities by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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