IT Support
UK

The median IT Support salary in the UK is £29,000 per year according to job vacancies posted during the 6 months to 28 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 May 2024
Same period 2023 Same period 2022
Rank 86 150 309
Rank change year-on-year +64 +159 -64
Permanent jobs requiring an IT Support 3,087 2,353 2,201
As % of all permanent jobs advertised in the UK 3.01% 2.42% 1.32%
As % of the Job Titles category 3.17% 2.64% 1.37%
Number of salaries quoted 2,681 1,318 1,915
10th Percentile £21,500 £23,000 £20,540
25th Percentile £25,000 £26,250 £23,500
Median annual salary (50th Percentile) £29,000 £31,000 £29,000
Median % change year-on-year -6.45% +6.90% -
75th Percentile £35,000 £37,500 £35,753
90th Percentile £42,500 £47,500 £48,750
UK excluding London median annual salary £28,000 £29,000 £27,500
% change year-on-year -3.45% +5.45% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 97,260 88,990 160,374
% of permanent jobs with a recognized job title 94.78% 91.41% 96.06%
Number of salaries quoted 69,382 56,369 85,188
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,663
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £70,000 £80,000 £78,750
90th Percentile £90,000 £100,000 £95,000
UK excluding London median annual salary £50,000 £53,500 £50,173
% change year-on-year -6.54% +6.63% +5.63%

IT Support
Job Vacancy Trend

Job postings that featured IT Support in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for IT Support in the UK

IT Support
Salary Trend

3-month moving average salary quoted in jobs citing IT Support.

Salary trend for IT Support in the UK

IT Support
Salary Histogram

Salary distribution for jobs citing IT Support over the 6 months to 28 May 2024.

Salary histogram for IT Support in the UK

IT Support
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing IT Support within the UK over the 6 months to 28 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +67 2,855 £29,000 -7.94% 531
UK excluding London +48 2,630 £28,000 -3.45% 441
South East +82 669 £29,756 -0.34% 105
North of England +49 581 £28,000 - 124
Work from Home +90 574 £30,481 -6.21% 108
Midlands +81 506 £27,000 -1.82% 88
London +20 402 £35,000 - 98
East of England +39 378 £27,500 -5.98% 45
South West -19 318 £28,000 -6.67% 64
West Midlands +69 273 £27,500 - 38
North West +9 263 £28,000 +9.80% 64
Yorkshire +89 246 £27,500 -3.51% 46
East Midlands +55 222 £26,250 -4.55% 50
Scotland -100 103 £27,500 -2.65% 17
North East +32 72 £32,500 -5.80% 16
Wales +46 70 £27,500 -8.33% 11
Northern Ireland +18 6 £30,000 -11.11% 2

IT Support Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 28 May 2024, IT Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring IT Support in the job title.

1 1,582 (51.25%) Windows
2 1,532 (49.63%) Microsoft 365
3 1,500 (48.59%) Microsoft
4 1,202 (38.94%) Active Directory
5 1,053 (34.11%) Social Skills
6 826 (26.76%) Customer Service
7 723 (23.42%) Azure
8 636 (20.60%) Windows Server
9 635 (20.57%) Problem-Solving
10 583 (18.89%) Windows 10
11 522 (16.91%) Microsoft Exchange
12 501 (16.23%) Microsoft Office
13 433 (14.03%) Firewall
14 421 (13.64%) ITIL
15 342 (11.08%) VMware
16 317 (10.27%) Degree
17 293 (9.49%) SharePoint
18 287 (9.30%) Entra ID
19 274 (8.88%) Driving Licence
20 260 (8.42%) DNS
21 240 (7.77%) Microsoft Intune
22 239 (7.74%) Wireless
22 239 (7.74%) Hyper-V
22 239 (7.74%) VMware Infrastructure
23 230 (7.45%) Cisco
24 225 (7.29%) DHCP
25 217 (7.03%) Citrix
26 216 (7.00%) WAN
27 209 (6.77%) Android
28 184 (5.96%) SLA

IT Support Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 522 (16.91%) Microsoft Exchange
2 293 (9.49%) SharePoint
3 28 (0.91%) Exchange Server 2013
4 20 (0.65%) Skype for Business
5 17 (0.55%) Confluence
5 17 (0.55%) Exchange Server 2010
6 15 (0.49%) Exchange Server 2007
7 13 (0.42%) IIS
8 7 (0.23%) OpenStack
9 6 (0.19%) Exchange Server 2000
10 4 (0.13%) Jupyter
11 3 (0.097%) SAS
11 3 (0.097%) WordPress
12 2 (0.065%) Apache
12 2 (0.065%) Blackberry Enterprise Server
12 2 (0.065%) CMS
12 2 (0.065%) Exchange Server 2003
12 2 (0.065%) Resin
13 1 (0.032%) Site Server
13 1 (0.032%) Tomcat
Applications
1 501 (16.23%) Microsoft Office
2 79 (2.56%) Microsoft Excel
3 15 (0.49%) Microsoft PowerPoint
4 9 (0.29%) Spreadsheet
5 4 (0.13%) Microsoft Project
6 3 (0.097%) Final Cut Pro
6 3 (0.097%) Pro Tools
6 3 (0.097%) SPSS
7 2 (0.065%) Adobe Creative Suite
8 1 (0.032%) PrintSoft PReS
8 1 (0.032%) S-PLUS
Business Applications
1 10 (0.32%) Dynamics CRM
2 6 (0.19%) Carpe Diem
3 5 (0.16%) Dynamics GP
3 5 (0.16%) Sage X3
4 3 (0.097%) Dynamics NAV
5 2 (0.065%) Epicor Tropos
5 2 (0.065%) Misys Midas
5 2 (0.065%) Oracle Receivables
5 2 (0.065%) Sage 200
6 1 (0.032%) Dynamics AX
6 1 (0.032%) Elite 3E
6 1 (0.032%) Sage 300 ERP
6 1 (0.032%) Visualfiles
Cloud Services
1 1,532 (49.63%) Microsoft 365
2 723 (23.42%) Azure
3 287 (9.30%) Entra ID
4 99 (3.21%) AWS
5 79 (2.56%) OneDrive
6 64 (2.07%) Google Workspace
7 33 (1.07%) Mimecast
8 30 (0.97%) Power Platform
9 23 (0.75%) WhatsApp
10 14 (0.45%) Dynamics 365
11 13 (0.42%) Cloud Computing
12 10 (0.32%) Power Automate
13 9 (0.29%) Amazon EC2
13 9 (0.29%) SaaS
14 8 (0.26%) Nutanix
15 6 (0.19%) PowerApps
15 6 (0.19%) Serverless
16 5 (0.16%) ChatGPT
16 5 (0.16%) iTunes
16 5 (0.16%) Slack
Communications & Networking
1 433 (14.03%) Firewall
2 260 (8.42%) DNS
3 239 (7.74%) Wireless
4 225 (7.29%) DHCP
5 216 (7.00%) WAN
6 182 (5.90%) Wi-Fi
7 181 (5.86%) VPN
8 153 (4.96%) TCP/IP
9 151 (4.89%) LAN
10 121 (3.92%) VoIP
11 96 (3.11%) VLAN
12 89 (2.88%) Cisco IOS
12 89 (2.88%) Internet
13 88 (2.85%) SD-WAN
14 78 (2.53%) WebEx
15 70 (2.27%) SAN
16 52 (1.68%) Network Security
17 45 (1.46%) Remote Desktop
18 24 (0.78%) Skype
19 23 (0.75%) Broadband
Database & Business Intelligence
1 125 (4.05%) SQL Server
2 35 (1.13%) Amazon RDS
3 23 (0.75%) Power BI
4 20 (0.65%) MySQL
5 9 (0.29%) SQL Server Reporting Services
6 8 (0.26%) MariaDB
7 6 (0.19%) PostgreSQL
8 5 (0.16%) DB2
9 4 (0.13%) BusinessObjects
9 4 (0.13%) Metabase
9 4 (0.13%) Oracle Database
10 3 (0.097%) Big Data
10 3 (0.097%) Crystal Reports
10 3 (0.097%) EDRMS
10 3 (0.097%) SQL Server Integration Services
11 2 (0.065%) Oracle Reports
12 1 (0.032%) Electronic Patient Records
12 1 (0.032%) Tableau
Development Applications
1 38 (1.23%) JIRA
2 4 (0.13%) Visual Studio Code
3 2 (0.065%) Git
3 2 (0.065%) Hudson
3 2 (0.065%) MSI
3 2 (0.065%) Visual Studio
4 1 (0.032%) Atlassian Bamboo
4 1 (0.032%) Bitbucket
4 1 (0.032%) Jenkins
General
1 1,053 (34.11%) Social Skills
2 180 (5.83%) Finance
3 166 (5.38%) Analytical Skills
4 119 (3.85%) Organisational Skills
5 118 (3.82%) Law
6 117 (3.79%) Manufacturing
7 108 (3.50%) Legal
8 82 (2.66%) Telecoms
9 76 (2.46%) Inclusion and Diversity
10 71 (2.30%) Retail
11 38 (1.23%) Marketing
12 34 (1.10%) Advertising
13 30 (0.97%) Public Sector
14 29 (0.94%) Documentation Skills
15 25 (0.81%) Banking
15 25 (0.81%) Games
16 22 (0.71%) German Language
17 20 (0.65%) Automotive
18 14 (0.45%) Back Office
19 11 (0.36%) Local Government
Libraries, Frameworks & Software Standards
1 9 (0.29%) HTML
2 8 (0.26%) ADSI
2 8 (0.26%) LDAP
3 7 (0.23%) OLE
4 6 (0.19%) .NET
4 6 (0.19%) CSS
4 6 (0.19%) EDI
4 6 (0.19%) X-Windows
5 5 (0.16%) Kafka
6 4 (0.13%) Cocoa
7 3 (0.097%) LAMP
7 3 (0.097%) React
7 3 (0.097%) Software Packaging
8 2 (0.065%) RESTful
8 2 (0.065%) SOAP
8 2 (0.065%) V-Ray
9 1 (0.032%) RESTEasy
9 1 (0.032%) SAML
9 1 (0.032%) XML
Miscellaneous
1 274 (8.88%) Driving Licence
2 142 (4.60%) Self-Motivation
3 131 (4.24%) Video Conferencing
4 86 (2.79%) Management Information System
5 75 (2.43%) Wiki
6 54 (1.75%) Replication
7 52 (1.68%) Data Centre
7 52 (1.68%) Onboarding
8 39 (1.26%) EPoS
9 34 (1.10%) CCTV
10 27 (0.87%) iPad
11 26 (0.84%) Enterprise Storage
11 26 (0.84%) Fat Client
11 26 (0.84%) Thin Client
12 25 (0.81%) Smartphone
13 20 (0.65%) iPhone
14 15 (0.49%) Educational Technology
15 14 (0.45%) Social Media
16 12 (0.39%) Analytical Mindset
16 12 (0.39%) Public Cloud
Operating Systems
1 1,582 (51.25%) Windows
2 636 (20.60%) Windows Server
3 583 (18.89%) Windows 10
4 209 (6.77%) Android
5 175 (5.67%) Linux
6 144 (4.66%) Apple iOS
7 128 (4.15%) Mac OS
8 118 (3.82%) Windows Server 2016
9 106 (3.43%) Windows Server 2019
10 76 (2.46%) Windows Server 2012
11 55 (1.78%) Windows 7
12 36 (1.17%) Windows Server 2008
13 35 (1.13%) Mac OS X
14 22 (0.71%) Windows 8
15 21 (0.68%) Unix
16 10 (0.32%) Red Hat Enterprise Linux
17 8 (0.26%) CentOS
18 5 (0.16%) Debian
18 5 (0.16%) Ubuntu
18 5 (0.16%) Windows Server 2003
Processes & Methodologies
1 826 (26.76%) Customer Service
2 635 (20.57%) Problem-Solving
3 421 (13.64%) ITIL
4 178 (5.77%) Cybersecurity
5 163 (5.28%) Service Delivery
6 153 (4.96%) ITSM
7 142 (4.60%) Service Management
8 123 (3.98%) Computer Science
9 115 (3.73%) Mobile Device Management
10 113 (3.66%) Time Management
11 96 (3.11%) Incident Management
12 94 (3.05%) Project Delivery
13 89 (2.88%) Change Management
14 87 (2.82%) Agile
14 87 (2.82%) Continuous Improvement
15 86 (2.79%) Infrastructure Engineering
16 85 (2.75%) Asset Management
17 83 (2.69%) Application Virtualisation
17 83 (2.69%) Business Continuity
18 74 (2.40%) BCP
Programming Languages
1 175 (5.67%) SQL
2 104 (3.37%) PowerShell
3 12 (0.39%) Bash
3 12 (0.39%) PHP
4 10 (0.32%) Java
5 8 (0.26%) Python
6 5 (0.16%) C#
6 5 (0.16%) JavaScript
6 5 (0.16%) T-SQL
6 5 (0.16%) VB
7 2 (0.065%) C
7 2 (0.065%) COBOL
8 1 (0.032%) Perl
8 1 (0.032%) VBA
8 1 (0.032%) VBScript
Qualifications
1 317 (10.27%) Degree
2 176 (5.70%) Microsoft Certification
3 95 (3.08%) Computer Science Degree
4 90 (2.92%) DBS Check
5 81 (2.62%) A+ Certification
6 75 (2.43%) Master's Degree
7 58 (1.88%) Cisco Certification
8 57 (1.85%) CCNA
9 53 (1.72%) Security Cleared
10 47 (1.52%) MCSE
10 47 (1.52%) Network+ Certification
11 42 (1.36%) MCP
12 39 (1.26%) Azure Certification
13 33 (1.07%) SC Cleared
14 27 (0.87%) MCSA
15 21 (0.68%) ITIL Certification
16 17 (0.55%) DV Cleared
17 16 (0.52%) ITIL Foundation Certificate
18 13 (0.42%) CompTIA Security+
19 12 (0.39%) MCITP
Quality Assurance & Compliance
1 184 (5.96%) SLA
2 50 (1.62%) GDPR
3 35 (1.13%) Cyber Essentials
4 34 (1.10%) ISO/IEC 27001
5 30 (0.97%) QA
6 9 (0.29%) Sarbanes-Oxley
7 8 (0.26%) Cyber Essentials PLUS
8 6 (0.19%) Accessibility
9 5 (0.16%) PCI DSS
10 3 (0.097%) NIST
11 2 (0.065%) PMO
12 1 (0.032%) ISO 14001
12 1 (0.032%) ISO 9001
12 1 (0.032%) ISO/IEC 20000
System Software
1 1,202 (38.94%) Active Directory
2 239 (7.74%) Hyper-V
2 239 (7.74%) VMware Infrastructure
3 106 (3.43%) VMware ESXi
4 75 (2.43%) XenApp
5 73 (2.36%) Microsoft App-V
6 72 (2.33%) XenDesktop
7 53 (1.72%) Virtual Desktop
8 28 (0.91%) Virtual Machines
9 20 (0.65%) vSphere
10 15 (0.49%) Docker
11 8 (0.26%) Terminal Services
11 8 (0.26%) Virtual Servers
12 4 (0.13%) Citrix Hypervisor
13 3 (0.097%) Firmware
13 3 (0.097%) pfSense
14 2 (0.065%) BitLocker
14 2 (0.065%) Terminal Server
14 2 (0.065%) VMware Server
14 2 (0.065%) VMware Workstation
Systems Management
1 240 (7.77%) Microsoft Intune
2 179 (5.80%) SCCM
3 80 (2.59%) AirWatch
4 33 (1.07%) Jamf Pro
5 13 (0.42%) Cisco CUCM
5 13 (0.42%) Kubernetes
5 13 (0.42%) ServiceCenter
6 10 (0.32%) Autotask
6 10 (0.32%) WSUS
7 8 (0.26%) Ansible
7 8 (0.26%) FortiGate
8 7 (0.23%) Backup Exec
8 7 (0.23%) PaperCut
9 6 (0.19%) Opsgenie
10 5 (0.16%) Systems Management Server (SMS)
11 4 (0.13%) WhatsUp Gold
12 3 (0.097%) Microsoft Data Protection Manager
12 3 (0.097%) NetBackup
12 3 (0.097%) Progress Chef
12 3 (0.097%) SCDPM
Vendors
1 1,500 (48.59%) Microsoft
2 342 (11.08%) VMware
3 230 (7.45%) Cisco
4 217 (7.03%) Citrix
5 146 (4.73%) Apple
6 108 (3.50%) Veeam
7 91 (2.95%) Google
8 62 (2.01%) Sophos
9 55 (1.78%) HP
10 52 (1.68%) Meraki
11 37 (1.20%) ServiceNow
12 31 (1.00%) ConnectWise
13 30 (0.97%) Draytek
14 29 (0.94%) Dell
15 26 (0.84%) iManage
16 25 (0.81%) Aruba
16 25 (0.81%) Palo Alto
17 24 (0.78%) Barracuda Networks
17 24 (0.78%) Bloomberg
18 23 (0.75%) Fortinet