The first table below looks at the demand for Customer Engagement skills in IT contracts advertised for the Berkshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Berkshire region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 117 118 131
Rank change year-on-year
+1 +13
Contract jobs citing Customer Engagement 12 3 5
As % of all contract IT jobs located in Berkshire 0.42% 0.12% 0.16%
As % of the Processes & Methodologies category 0.59% 0.18% 0.25%
Number of daily rates quoted 8 0 3
Average daily rate £375 - £495
90% offered a daily rate of more than £339 - £459
10% offered a daily rate of more than £458 - £503
UK excluding London average daily rate £375 £260 £423
% change year-on-year
+44.23% -38.46%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £18.25 - £15.50
Processes & Methodologies Category
Berkshire
Contract IT job ads with a match in the
Processes & Methodologies category
2022 1680 1977
As % of all contract IT jobs located in Berkshire 70.85% 68.35% 63.65%
Number of daily rates quoted 1047 675 757
Average daily rate £400 £375 £375
Average daily rate % change year-on-year
+6.66% -
90% offered a daily rate of more than £232 £260 £250
10% offered a daily rate of more than £513 £500 £500
UK excluding London average daily rate £375 £360 £370
% change year-on-year
+4.16% -2.70%
Number of hourly rates quoted 50 56 56
Average hourly rate £17.50 £24.00 £20.00
Average hourly rate % change year-on-year
-27.08% +20.00%
90% offered a hourly rate of more than £11.25 £12.75 £11.00
10% offered a hourly rate of more than £167.50 £57.50 £45.00
UK excluding London average hourly rate £30.00 £32.00 £27.50
% change year-on-year
-6.25% +16.36%
Customer Engagement
South East

Customer Engagement
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the Berkshire region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Berkshire

Customer Engagement
Daily Rate Trend in Berkshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Berkshire region.

Customer Engagement Daily Rate Trend in Berkshire

Customer Engagement
Daily Rate Histogram in Berkshire

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the Berkshire region over the 3 months to 18 April 2014.

Customer Engagement Daily Rate Histogram in Berkshire

Customer Engagement
Hourly Rate Trend in Berkshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the Berkshire region.

Customer Engagement Hourly Rate Trend in Berkshire

Customer Engagement
Contract Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the Berkshire region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Reading -1 5 £450 -
Slough - 3 £375 -
Bracknell - - - -
Newbury - - - -
Customer Engagement
South East

Customer Engagement
Top 30 Related IT Skills in Berkshire

For the 6 months to 18 April 2014, IT contractor jobs across the Berkshire region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 15 (68.18%) Degree
2 12 (54.55%) ITIL
2 12 (54.55%) Microsoft Certification
2 12 (54.55%) Service Management
2 12 (54.55%) MCTS
2 12 (54.55%) MCITP
3 11 (50.00%) DNS
3 11 (50.00%) Windows
4 10 (45.45%) PBX
4 10 (45.45%) PSTN
4 10 (45.45%) Live Communications Server
4 10 (45.45%) RTP
4 10 (45.45%) Network Load Balancing
4 10 (45.45%) Lync
5 9 (40.91%) Telecoms
6 8 (36.36%) Cisco
7 6 (27.27%) Avaya
7 6 (27.27%) Lotus
7 6 (27.27%) Active Directory
7 6 (27.27%) Nortel
7 6 (27.27%) MS Exchange
7 6 (27.27%) IIS
7 6 (27.27%) Project Management
7 6 (27.27%) PKI
7 6 (27.27%) Disaster Recovery
8 5 (22.73%) SharePoint
9 4 (18.18%) Business Intelligence
10 3 (13.64%) SQL Server
10 3 (13.64%) MS Excel
10 3 (13.64%) SQL

Customer Engagement
Top Related IT Skills in Berkshire by Category

For the 6 months to 18 April 2014, IT contractor jobs across the Berkshire region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 10 (45.45%) Live Communications Server
1 10 (45.45%) Lync
2 6 (27.27%) MS Exchange
2 6 (27.27%) IIS
3 5 (22.73%) SharePoint
Applications
1 3 (13.64%) MS Excel
2 2 (9.09%) PowerPivot
2 2 (9.09%) MS PowerPoint
2 2 (9.09%) MS Project
3 1 (4.55%) MS Office
Cloud Services
1 1 (4.55%) SaaS
Communications & Networking
1 11 (50.00%) DNS
2 10 (45.45%) PBX
2 10 (45.45%) PSTN
2 10 (45.45%) RTP
3 2 (9.09%) LAN
4 1 (4.55%) DHCP
4 1 (4.55%) Network Security
Database & Business Intelligence
1 3 (13.64%) SQL Server
1 3 (13.64%) SQL Server Reporting Services
2 2 (9.09%) Hadoop
2 2 (9.09%) Big Data
3 1 (4.55%) Data Warehouse
3 1 (4.55%) Data Mining
3 1 (4.55%) Microsoft Analysis Services
3 1 (4.55%) SQL Server Integration Services
3 1 (4.55%) Relational Database
3 1 (4.55%) SQL Server Analysis Services
Development Applications
1 1 (4.55%) Axure RP
General
1 9 (40.91%) Telecoms
2 3 (13.64%) Games
3 2 (9.09%) Marketing
3 2 (9.09%) Finance
4 1 (4.55%) Publishing
4 1 (4.55%) Billing
Job Titles
1 10 (45.45%) Consultant
2 8 (36.36%) Support Consultant
3 6 (27.27%) Analyst
4 5 (22.73%) Business Analyst
5 3 (13.64%) Project Manager
5 3 (13.64%) Support Engineer
6 2 (9.09%) SharePoint Business Analyst
7 1 (4.55%) Data Analyst
7 1 (4.55%) Senior Project Manager
7 1 (4.55%) Senior Manager
7 1 (4.55%) UI Designer
7 1 (4.55%) SQL Server Consultant
7 1 (4.55%) User Experience Designer
7 1 (4.55%) Designer
Libraries, Frameworks & Software Standards
1 1 (4.55%) CSS
1 1 (4.55%) XML
1 1 (4.55%) HTML
1 1 (4.55%) .NET
1 1 (4.55%) Twitter Bootstrap
1 1 (4.55%) jQuery
Miscellaneous
1 6 (27.27%) PKI
2 3 (13.64%) Statistics
2 3 (13.64%) Mathematics
3 2 (9.09%) Management Information System
4 1 (4.55%) Clustering
4 1 (4.55%) New Media
4 1 (4.55%) Mobile App
4 1 (4.55%) Computer Science
Operating Systems
1 11 (50.00%) Windows
Processes & Methodologies
1 12 (54.55%) ITIL
1 12 (54.55%) Service Management
2 10 (45.45%) Network Load Balancing
3 6 (27.27%) Project Management
3 6 (27.27%) Disaster Recovery
4 4 (18.18%) Business Intelligence
5 3 (13.64%) Analytics
6 2 (9.09%) Matrix Management
6 2 (9.09%) Portfolio Management
6 2 (9.09%) Project Planning
6 2 (9.09%) Supplier Management
6 2 (9.09%) Web Analytics
6 2 (9.09%) Information Management
6 2 (9.09%) PRINCE2
7 1 (4.55%) Validation
7 1 (4.55%) Agile Software Development
7 1 (4.55%) Data Management
7 1 (4.55%) Electronic Design Automation
7 1 (4.55%) Operations Research
7 1 (4.55%) Statistical Analysis
Programming Languages
1 3 (13.64%) SQL
2 2 (9.09%) C#
3 1 (4.55%) JavaScript
3 1 (4.55%) Perl
3 1 (4.55%) VBScript
3 1 (4.55%) VBA
3 1 (4.55%) R
3 1 (4.55%) Data Analysis Expressions (DAX)
3 1 (4.55%) PowerShell
Qualifications
1 15 (68.18%) Degree
2 12 (54.55%) Microsoft Certification
2 12 (54.55%) MCTS
2 12 (54.55%) MCITP
3 1 (4.55%) PhD
3 1 (4.55%) DV Cleared
3 1 (4.55%) Security Cleared
System Software
1 6 (27.27%) Active Directory
Systems Management
1 1 (4.55%) WMI
1 1 (4.55%) SCOM
Vendors
1 8 (36.36%) Cisco
2 6 (27.27%) Avaya
2 6 (27.27%) Lotus
2 6 (27.27%) Nortel
3 1 (4.55%) Microsoft
3 1 (4.55%) Oracle