The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the Berkshire region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 23 February 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
23 Feb 2017
Same period 2016 Same period 2015
Customer Engagement
South East / Berkshire
Rank 93 99 98
Rank change year-on-year
+6 -1
Contract jobs citing Customer Engagement 11 26 30
As % of all contract IT jobs located in Berkshire 0.55% 1.02% 1.07%
As % of the Processes & Methodologies category 0.68% 1.24% 1.42%
Number of daily rates quoted 2 20 13
Median daily rate £568 £450 £425
Median daily rate % change year-on-year
+26.11% +5.88%
90% offered a daily rate of more than £554 £350 £400
10% offered a daily rate of more than £582 £561 £435
UK excluding London median daily rate £453 £400 £425
% change year-on-year
+13.12% -5.88%
Number of hourly rates quoted 0 0 1
Median hourly rate - - £35.00
UK excluding London median hourly rate - £40.75 £21.58
% change year-on-year
- +88.83%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Berkshire region.

Processes & Methodologies Category
Berkshire
Contract IT job ads with a match in the
Processes & Methodologies category
1611 2091 2118
As % of all contract IT jobs located in Berkshire 80.39% 81.94% 75.35%
Number of daily rates quoted 756 1119 1074
Median daily rate £425 £400 £400
Median daily rate % change year-on-year
+6.25% -
90% offered a daily rate of more than £260 £275 £255
10% offered a daily rate of more than £525 £550 £525
UK excluding London median daily rate £410 £400 £400
% change year-on-year
+2.50% -
Number of hourly rates quoted 55 59 46
Median hourly rate £23.34 £15.50 £27.50
Median hourly rate % change year-on-year
+50.58% -43.63%
90% offered a hourly rate of more than £12.00 £11.56 £14.00
10% offered a hourly rate of more than £55.00 £63.00 £55.65
UK excluding London median hourly rate £36.00 £40.00 £27.50
% change year-on-year
-10.00% +45.45%

Customer Engagement
Jobs Demand Trend in Berkshire

The demand trend of contract jobs across the Berkshire region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Berkshire

Customer Engagement
Daily Rate Trend in Berkshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Berkshire region.

Customer Engagement Daily Rate Trend in Berkshire

Customer Engagement
Hourly Rate Trend in Berkshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the Berkshire region.

Customer Engagement Hourly Rate Trend in Berkshire

Customer Engagement
Contract Job Locations in Berkshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the Berkshire region over the 3 months to 23 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +4 5 - - 1
Bracknell 0 1 - -
Customer Engagement
South East

Customer Engagement
Top 30 Related IT Skills in Berkshire

For the 6 months to 23 February 2017, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Berkshire region with a requirement for Customer Engagement.

1 11 (44.00%) Business Analysis
1 11 (44.00%) Degree
2 9 (36.00%) Finance
2 9 (36.00%) CRM
3 8 (32.00%) Project Management
3 8 (32.00%) Marketing
3 8 (32.00%) Analytics
4 7 (28.00%) Office 365
4 7 (28.00%) Analytical Skills
4 7 (28.00%) Programme Management
5 6 (24.00%) PLM
5 6 (24.00%) Google
5 6 (24.00%) Business Development
5 6 (24.00%) Economics
5 6 (24.00%) Enterprise Architecture
5 6 (24.00%) Mandarin Language
5 6 (24.00%) Spanish Language
5 6 (24.00%) Service Management
5 6 (24.00%) Change Management
5 6 (24.00%) Telecoms
5 6 (24.00%) MBA
5 6 (24.00%) IBM
5 6 (24.00%) Microsoft
5 6 (24.00%) HP
5 6 (24.00%) Internet
5 6 (24.00%) Business Transformation
5 6 (24.00%) Case Management
5 6 (24.00%) Data Architecture
6 5 (20.00%) Security Cleared
6 5 (20.00%) Stakeholder Engagement

Customer Engagement
Top Related IT Skills in Berkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 4 (16.00%) MS Excel
1 4 (16.00%) MS Office
2 2 (8.00%) MS PowerPoint
3 1 (4.00%) MS Project
Business Applications
1 3 (12.00%) Dynamics CRM
2 1 (4.00%) Maximo
2 1 (4.00%) SAP Business ByDesign
Cloud Services
1 7 (28.00%) Office 365
2 2 (8.00%) Microsoft Azure
Communications & Networking
1 6 (24.00%) Internet
Database & Business Intelligence
1 1 (4.00%) MS Access
General
1 9 (36.00%) Finance
2 8 (32.00%) Marketing
3 6 (24.00%) Mandarin Language
3 6 (24.00%) Spanish Language
3 6 (24.00%) Telecoms
4 5 (20.00%) Legal
Job Titles
1 9 (36.00%) Analyst
2 6 (24.00%) Business Manager
2 6 (24.00%) Marketing Manager
3 5 (20.00%) Business Analyst
4 3 (12.00%) Help Desk Analyst
4 3 (12.00%) SC Cleared Business Analyst
5 2 (8.00%) Coordinator
5 2 (8.00%) DV Cleared Business Analyst
5 2 (8.00%) PMO Coordinator
5 2 (8.00%) Project Coordinator
5 2 (8.00%) Project Support Coordinator
6 1 (4.00%) Architect
6 1 (4.00%) Delivery Manager
6 1 (4.00%) Programmer
6 1 (4.00%) Project Analyst
6 1 (4.00%) Project Office Support
6 1 (4.00%) Project Support Analyst
6 1 (4.00%) Service Architect
6 1 (4.00%) Services Delivery Manager
6 1 (4.00%) Support Analyst
Miscellaneous
1 7 (28.00%) Analytical Skills
2 5 (20.00%) Data Protection Act
2 5 (20.00%) Management Information System
3 1 (4.00%) Computer Science
Operating Systems
1 3 (12.00%) Windows
Processes & Methodologies
1 11 (44.00%) Business Analysis
2 9 (36.00%) CRM
3 8 (32.00%) Analytics
3 8 (32.00%) Project Management
4 7 (28.00%) Programme Management
5 6 (24.00%) Business Development
5 6 (24.00%) Business Transformation
5 6 (24.00%) Case Management
5 6 (24.00%) Change Management
5 6 (24.00%) Data Architecture
5 6 (24.00%) Economics
5 6 (24.00%) Enterprise Architecture
5 6 (24.00%) PLM
5 6 (24.00%) Service Management
6 5 (20.00%) Continuous Improvement
6 5 (20.00%) Data Protection
6 5 (20.00%) Escalation Management
6 5 (20.00%) Project Governance
6 5 (20.00%) Root Cause Analysis
6 5 (20.00%) Stakeholder Engagement
Programming Languages
1 5 (20.00%) C
2 1 (4.00%) SQL
Qualifications
1 11 (44.00%) Degree
2 6 (24.00%) MBA
3 5 (20.00%) Security Cleared
4 3 (12.00%) SC Cleared
5 2 (8.00%) DV Cleared
6 1 (4.00%) ITIL Certification
Quality Assurance & Compliance
1 5 (20.00%) Data Quality
Systems Management
1 5 (20.00%) Microsoft Intune
Vendors
1 6 (24.00%) Google
1 6 (24.00%) HP
1 6 (24.00%) IBM
1 6 (24.00%) Microsoft
2 1 (4.00%) Concur
2 1 (4.00%) Oracle
2 1 (4.00%) SAP