The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the Berkshire region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 29 August 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Aug 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 101 115 118
Rank change year-on-year
+14 +3
Contract jobs citing Customer Engagement 15 6 11
As % of all contract IT jobs located in Berkshire 0.66% 0.23% 0.45%
As % of the Processes & Methodologies category 0.82% 0.31% 0.58%
Number of daily rates quoted 0 5 6
Median daily rate - £400 £375
Median daily rate % change year-on-year
- +6.66%
UK excluding London median daily rate £425 £375 £413
% change year-on-year
+13.33% -9.09%
Number of hourly rates quoted 0 0 1
Median hourly rate - - £12.00
UK excluding London median hourly rate £10.24 £59.50 £11.50
% change year-on-year
-82.78% +417.39%
Customer Engagement
South East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Berkshire region.

Processes & Methodologies Category
Berkshire
Contract IT job ads with a match in the
Processes & Methodologies category
1830 1946 1893
As % of all contract IT jobs located in Berkshire 80.19% 76.10% 76.64%
Number of daily rates quoted 951 1119 928
Median daily rate £413 £400 £388
Median daily rate % change year-on-year
+3.12% +3.22%
90% offered a daily rate of more than £275 £250 £250
10% offered a daily rate of more than £560 £528 £500
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 70 69 23
Median hourly rate £20.00 £33.50 £17.00
Median hourly rate % change year-on-year
-40.29% +97.05%
90% offered a hourly rate of more than £12.50 £14.50 £12.00
10% offered a hourly rate of more than £45.00 £40.00 £59.00
UK excluding London median hourly rate £29.53 £32.54 £25.75
% change year-on-year
-9.26% +26.36%

Customer Engagement
Jobs Demand Trend in Berkshire

The demand trend of contract jobs across the Berkshire region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Berkshire

Customer Engagement
Daily Rate Trend in Berkshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Berkshire region.

Customer Engagement Daily Rate Trend in Berkshire

Customer Engagement
Hourly Rate Trend in Berkshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the Berkshire region.

Customer Engagement Hourly Rate Trend in Berkshire

Customer Engagement
Contract Job Locations in Berkshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the Berkshire region over the 3 months to 29 August 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading - 7 - -
Bracknell - 5 - -
Newbury - 1 - -
Customer Engagement
South East

Customer Engagement
Top 30 Related IT Skills in Berkshire

For the 6 months to 29 August 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Berkshire region with a requirement for Customer Engagement.

1 22 (48.89%) Degree
2 17 (37.78%) Project Management
3 15 (33.33%) Office 365
3 15 (33.33%) Microsoft Intune
4 14 (31.11%) Microsoft
5 13 (28.89%) Project Governance
5 13 (28.89%) Data Quality
5 13 (28.89%) Escalation Management
6 12 (26.67%) Service Management
6 12 (26.67%) ITIL
7 11 (24.44%) MS Excel
7 11 (24.44%) SQL
8 9 (20.00%) MCTS
8 9 (20.00%) MCITP
8 9 (20.00%) C
8 9 (20.00%) Microsoft Certification
9 8 (17.78%) Windows
9 8 (17.78%) Microsoft Azure
10 7 (15.56%) T-SQL
10 7 (15.56%) Active Directory
11 6 (13.33%) VBScript
11 6 (13.33%) MS Office
11 6 (13.33%) SQL Server
11 6 (13.33%) DNS
11 6 (13.33%) Security Cleared
11 6 (13.33%) PowerShell
11 6 (13.33%) Stakeholder Engagement
12 5 (11.11%) DV Cleared
12 5 (11.11%) WMI
12 5 (11.11%) Business Analysis

Customer Engagement
Top Related IT Skills in Berkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (6.67%) IIS
2 2 (4.44%) MS Exchange
2 2 (4.44%) Office Communications Server
2 2 (4.44%) Skype for Business
Applications
1 11 (24.44%) MS Excel
2 6 (13.33%) MS Office
3 1 (2.22%) MS Visio
Business Applications
1 2 (4.44%) Dynamics CRM
2 1 (2.22%) Sprinklr
2 1 (2.22%) WebTrends
Cloud Services
1 15 (33.33%) Office 365
2 8 (17.78%) Microsoft Azure
3 2 (4.44%) Azure Active Directory
Communications & Networking
1 6 (13.33%) DNS
2 3 (6.67%) DHCP
2 3 (6.67%) LAN
2 3 (6.67%) WAN
2 3 (6.67%) Wireless
3 2 (4.44%) Firewall
3 2 (4.44%) Internet
3 2 (4.44%) Network Security
3 2 (4.44%) Skype
3 2 (4.44%) TCP/IP
3 2 (4.44%) Unified Communications
3 2 (4.44%) VoIP
3 2 (4.44%) VPN
4 1 (2.22%) HTTP
4 1 (2.22%) MPLS
4 1 (2.22%) SSL
4 1 (2.22%) Wireshark
4 1 (2.22%) WLAN
Database & Business Intelligence
1 6 (13.33%) SQL Server
2 4 (8.89%) Azure SQL Database
2 4 (8.89%) SQL Server Analysis Services
2 4 (8.89%) SQL Server Integration Services
2 4 (8.89%) SQL Server Reporting Services
3 3 (6.67%) Power BI
4 2 (4.44%) Big Data
4 2 (4.44%) Data Warehouse
4 2 (4.44%) Microsoft Analysis Services
4 2 (4.44%) NoSQL
5 1 (2.22%) Hadoop
Development Applications
1 1 (2.22%) Fiddler
1 1 (2.22%) Rational DOORS
1 1 (2.22%) Visual Studio
General
1 5 (11.11%) Legal
2 4 (8.89%) Telecoms
3 2 (4.44%) Spanish Language
4 1 (2.22%) Billing
4 1 (2.22%) Marketing
4 1 (2.22%) Publishing
Job Titles
1 10 (22.22%) Field Engineer
2 8 (17.78%) Analyst
2 8 (17.78%) Architect
3 7 (15.56%) Consultant
4 6 (13.33%) Business Analyst
5 5 (11.11%) Change Manager
6 4 (8.89%) Development Engineer
6 4 (8.89%) DV Cleared Business Analyst
6 4 (8.89%) Office 365 Manager
6 4 (8.89%) Security Consultant
7 3 (6.67%) Solutions Architect
8 2 (4.44%) Development Consultant
8 2 (4.44%) Development Support Engineer
8 2 (4.44%) Field Support Engineer
8 2 (4.44%) Help Desk Analyst
8 2 (4.44%) Microsoft Specialist
8 2 (4.44%) Security Architect
8 2 (4.44%) SQL Server Consultant
8 2 (4.44%) Support Consultant
8 2 (4.44%) Support Engineer
Libraries, Frameworks & Software Standards
1 5 (11.11%) .NET
2 4 (8.89%) XML
3 2 (4.44%) DCOM
4 1 (2.22%) ADO.NET
4 1 (2.22%) Ajax
4 1 (2.22%) ASP.NET
4 1 (2.22%) FastCGI
4 1 (2.22%) LINQ
4 1 (2.22%) REST
4 1 (2.22%) WCF
4 1 (2.22%) Windows Identity Foundation
4 1 (2.22%) WPF
Miscellaneous
1 5 (11.11%) Clustering
1 5 (11.11%) Management Information System
2 4 (8.89%) Cyberthreat
3 2 (4.44%) Computer Science
3 2 (4.44%) Data Centre
3 2 (4.44%) Data Protection Act
3 2 (4.44%) PKI
4 1 (2.22%) Analytical Skills
4 1 (2.22%) Blog
4 1 (2.22%) Client/Server
4 1 (2.22%) Social Media
4 1 (2.22%) Virtual Team
Operating Systems
1 8 (17.78%) Windows
2 2 (4.44%) Windows Server
Processes & Methodologies
1 17 (37.78%) Project Management
2 13 (28.89%) Escalation Management
2 13 (28.89%) Project Governance
3 12 (26.67%) ITIL
3 12 (26.67%) Service Management
4 6 (13.33%) Stakeholder Engagement
5 5 (11.11%) Business Analysis
5 5 (11.11%) Change Management
6 4 (8.89%) Agile Software Development
6 4 (8.89%) Business Intelligence
6 4 (8.89%) Cybersecurity
6 4 (8.89%) Data Analysis
6 4 (8.89%) High Availability
6 4 (8.89%) Performance Tuning
6 4 (8.89%) Presales
6 4 (8.89%) SIEM
6 4 (8.89%) Waterfall
7 3 (6.67%) Information Assurance
7 3 (6.67%) Performance Monitoring
8 2 (4.44%) Continuous Improvement
Programming Languages
1 11 (24.44%) SQL
2 9 (20.00%) C
3 7 (15.56%) T-SQL
4 6 (13.33%) PowerShell
4 6 (13.33%) VBScript
5 3 (6.67%) C#
6 2 (4.44%) Java
7 1 (2.22%) JavaScript
7 1 (2.22%) PHP
7 1 (2.22%) Python
7 1 (2.22%) Ruby
Qualifications
1 22 (48.89%) Degree
2 9 (20.00%) MCITP
2 9 (20.00%) MCTS
2 9 (20.00%) Microsoft Certification
3 6 (13.33%) Security Cleared
4 5 (11.11%) DV Cleared
5 3 (6.67%) CEH
5 3 (6.67%) CISM
5 3 (6.67%) CISSP
5 3 (6.67%) SANS
6 1 (2.22%) CCIE
6 1 (2.22%) Cisco Certification
6 1 (2.22%) ITIL Certification
6 1 (2.22%) SC Cleared
Quality Assurance & Compliance
1 13 (28.89%) Data Quality
2 4 (8.89%) ISO/IEC 27001
System Software
1 7 (15.56%) Active Directory
Systems Management
1 15 (33.33%) Microsoft Intune
2 5 (11.11%) WMI
3 4 (8.89%) SCOM
4 3 (6.67%) Microsoft Clustering
5 2 (4.44%) SCCM
Vendors
1 14 (31.11%) Microsoft
2 2 (4.44%) Aruba
2 2 (4.44%) Cisco
2 2 (4.44%) HP
2 2 (4.44%) Juniper
2 2 (4.44%) Ruckus Wireless
3 1 (2.22%) Amdocs
3 1 (2.22%) Facebook
3 1 (2.22%) Twitter