The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the Berkshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 1 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Sep 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 120 110 119
Rank change year-on-year
-10 +9
Contract jobs citing Customer Engagement 6 11 11
As % of all contract IT jobs located in Berkshire 0.23% 0.45% 0.43%
As % of the Processes & Methodologies category 0.31% 0.60% 0.61%
Number of daily rates quoted 5 6 3
Average daily rate
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£400 £375 £445
Average daily rate % change year-on-year
+6.66% -15.73%
90% offered a daily rate of more than £235 £350 £429
10% offered a daily rate of more than £438 £400 £477
UK excluding London average daily rate £363 £400 £383
% change year-on-year
-9.37% +4.57%
Number of hourly rates quoted 0 1 0
Average hourly rate - £12.00 -
UK excluding London average hourly rate £59.50 £11.50 £45.00
% change year-on-year
+417.39% -74.44%
Customer Engagement
South East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Berkshire region.

Processes & Methodologies Category
Berkshire
Contract IT job ads with a match in the
Processes & Methodologies category
1926 1843 1796
As % of all contract IT jobs located in Berkshire 72.93% 74.86% 70.85%
Number of daily rates quoted 1123 911 828
Average daily rate £400 £388 £385
Average daily rate % change year-on-year
+3.22% +0.64%
90% offered a daily rate of more than £250 £250 £220
10% offered a daily rate of more than £525 £500 £500
UK excluding London average daily rate £400 £375 £370
% change year-on-year
+6.66% +1.35%
Number of hourly rates quoted 66 23 36
Average hourly rate £33.50 £17.04 £25.50
Average hourly rate % change year-on-year
+96.65% -33.19%
90% offered a hourly rate of more than £14.50 £12.00 £14.64
10% offered a hourly rate of more than £40.00 £59.00 £42.60
UK excluding London average hourly rate £32.52 £25.75 £30.50
% change year-on-year
+26.29% -15.57%

Customer Engagement
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the Berkshire region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Berkshire

Customer Engagement
Daily Rate Trend in Berkshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Berkshire region.

Customer Engagement Daily Rate Trend in Berkshire

Customer Engagement
Daily Rate Histogram in Berkshire

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the Berkshire region over the 3 months to 1 September 2015.

Customer Engagement Daily Rate Histogram in Berkshire

Customer Engagement
Hourly Rate Trend in Berkshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the Berkshire region.

Customer Engagement Hourly Rate Trend in Berkshire

Customer Engagement
Top 30 Related IT Skills in Berkshire

For the 6 months to 1 September 2015, IT contractor jobs across the Berkshire region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 4 (33.33%) Windows
1 4 (33.33%) DNS
1 4 (33.33%) Active Directory
1 4 (33.33%) Microsoft Certification
2 3 (25.00%) Service Management
2 3 (25.00%) Telecoms
2 3 (25.00%) ITIL
2 3 (25.00%) Microsoft
2 3 (25.00%) Degree
2 3 (25.00%) MCTS
2 3 (25.00%) MCITP
2 3 (25.00%) Microsoft Azure
3 2 (16.67%) Marketing
3 2 (16.67%) Digital Media
3 2 (16.67%) Office 365
3 2 (16.67%) Web Marketing
3 2 (16.67%) REST
3 2 (16.67%) Marketing Strategy
3 2 (16.67%) Kalman Filter
3 2 (16.67%) WAN
3 2 (16.67%) DHCP
3 2 (16.67%) MS Exchange
3 2 (16.67%) LAN
3 2 (16.67%) Replication
3 2 (16.67%) Disaster Recovery
3 2 (16.67%) Marketing Intelligence
3 2 (16.67%) Windows Server 2003
3 2 (16.67%) Internet
4 1 (8.33%) Project Management
4 1 (8.33%) Data Security

Customer Engagement
Top Related IT Skills in Berkshire by Category

For the 6 months to 1 September 2015, IT contractor jobs across the Berkshire region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 2 (16.67%) MS Exchange
2 1 (8.33%) IIS
2 1 (8.33%) SharePoint
Business Applications
1 1 (8.33%) Dynamics CRM
Cloud Services
1 3 (25.00%) Microsoft Azure
2 2 (16.67%) Office 365
Communications & Networking
1 4 (33.33%) DNS
2 2 (16.67%) DHCP
2 2 (16.67%) LAN
2 2 (16.67%) WAN
2 2 (16.67%) Internet
3 1 (8.33%) Wi-Fi
3 1 (8.33%) Wireshark
3 1 (8.33%) SMTP
3 1 (8.33%) VoIP
3 1 (8.33%) HTTP
3 1 (8.33%) HTTPS
3 1 (8.33%) SSL
Database & Business Intelligence
1 1 (8.33%) Big Data
Development Applications
1 1 (8.33%) Visual Studio
1 1 (8.33%) Fiddler
General
1 3 (25.00%) Telecoms
2 2 (16.67%) Marketing
Job Titles
1 4 (33.33%) Consultant
2 2 (16.67%) Support Engineer
2 2 (16.67%) Marketing Manager
2 2 (16.67%) Field Engineer
3 1 (8.33%) Desktop Support Engineer
3 1 (8.33%) Desktop Engineer
3 1 (8.33%) Team Leader
3 1 (8.33%) Pre Sales Consultant
3 1 (8.33%) CRM Consultant
3 1 (8.33%) Infrastructure Team Leader
3 1 (8.33%) Data Consultant
3 1 (8.33%) Marketing Consultant
3 1 (8.33%) Active Directory Consultant
3 1 (8.33%) Designer
3 1 (8.33%) SharePoint Business Analyst
3 1 (8.33%) Big Data Consultant
3 1 (8.33%) Solutions Designer
3 1 (8.33%) Solutions Architect
3 1 (8.33%) Architect
3 1 (8.33%) Business Analyst
Libraries, Frameworks & Software Standards
1 2 (16.67%) REST
2 1 (8.33%) Windows Identity Foundation
2 1 (8.33%) FastCGI
2 1 (8.33%) HTML
2 1 (8.33%) .NET
2 1 (8.33%) ADO.NET
2 1 (8.33%) ASP.NET
2 1 (8.33%) CSS
2 1 (8.33%) Ajax
2 1 (8.33%) WCF
2 1 (8.33%) Silverlight
2 1 (8.33%) LINQ
Miscellaneous
1 2 (16.67%) Replication
1 2 (16.67%) Digital Media
2 1 (8.33%) Algorithms
2 1 (8.33%) Private Cloud
2 1 (8.33%) IVR
2 1 (8.33%) Client/Server
2 1 (8.33%) Management Information System
Operating Systems
1 4 (33.33%) Windows
2 2 (16.67%) Windows Server 2003
3 1 (8.33%) Windows 7
3 1 (8.33%) Windows 8
Processes & Methodologies
1 3 (25.00%) ITIL
1 3 (25.00%) Service Management
2 2 (16.67%) Kalman Filter
2 2 (16.67%) Marketing Intelligence
2 2 (16.67%) Web Marketing
2 2 (16.67%) Marketing Strategy
2 2 (16.67%) Disaster Recovery
3 1 (8.33%) Data Security
3 1 (8.33%) MVC
3 1 (8.33%) Contact Management
3 1 (8.33%) Migration
3 1 (8.33%) Data Management
3 1 (8.33%) Content Management
3 1 (8.33%) Knowledge Management
3 1 (8.33%) Web Development
3 1 (8.33%) Problem Management
3 1 (8.33%) Data Migration
3 1 (8.33%) Data Architecture
3 1 (8.33%) Performance Tuning
3 1 (8.33%) Performance Analysis
Programming Languages
1 1 (8.33%) C#
1 1 (8.33%) C++
1 1 (8.33%) Java
1 1 (8.33%) JavaScript
1 1 (8.33%) PHP
1 1 (8.33%) SQL
1 1 (8.33%) T-SQL
1 1 (8.33%) Python
1 1 (8.33%) Ruby
Qualifications
1 4 (33.33%) Microsoft Certification
2 3 (25.00%) MCTS
2 3 (25.00%) MCITP
2 3 (25.00%) Degree
3 1 (8.33%) Cisco Certification
System Software
1 4 (33.33%) Active Directory
Systems Management
1 1 (8.33%) Forefront Identity Manager
Vendors
1 3 (25.00%) Microsoft
2 1 (8.33%) HP
2 1 (8.33%) Citrix
2 1 (8.33%) Genesys
2 1 (8.33%) Blue Prism
2 1 (8.33%) Cisco