The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the Berkshire region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 3 December 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
3 Dec 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 98 99 112
Rank change year-on-year
+1 +13
Contract jobs citing Customer Engagement 14 18 20
As % of all contract IT jobs located in Berkshire 0.72% 0.72% 0.75%
As % of the Processes & Methodologies category 0.91% 0.93% 1.01%
Number of daily rates quoted 0 9 15
Median daily rate - £425 £400
Median daily rate % change year-on-year
- +6.25%
UK excluding London median daily rate £410 £400 £393
% change year-on-year
+2.50% +1.91%
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate - - £21.58
Customer Engagement
South East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Berkshire region.

Processes & Methodologies Category
Berkshire
Contract IT job ads with a match in the
Processes & Methodologies category
1538 1938 1974
As % of all contract IT jobs located in Berkshire 79.40% 77.12% 74.27%
Number of daily rates quoted 847 1040 1026
Median daily rate £400 £400 £400
90% offered a daily rate of more than £275 £275 £263
10% offered a daily rate of more than £538 £525 £550
UK excluding London median daily rate £413 £400 £385
% change year-on-year
+3.12% +3.89%
Number of hourly rates quoted 54 86 24
Median hourly rate £22.50 £30.90 £27.67
Median hourly rate % change year-on-year
-27.18% +11.69%
90% offered a hourly rate of more than £12.50 £12.00 £15.50
10% offered a hourly rate of more than £55.00 £45.24 £42.50
UK excluding London median hourly rate £31.00 £34.95 £25.00
% change year-on-year
-11.30% +39.80%

Customer Engagement
Jobs Demand Trend in Berkshire

The demand trend of contract jobs across the Berkshire region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Berkshire

Customer Engagement
Daily Rate Trend in Berkshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Berkshire region.

Customer Engagement Daily Rate Trend in Berkshire

Customer Engagement
Hourly Rate Trend in Berkshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the Berkshire region.

Customer Engagement Hourly Rate Trend in Berkshire

Customer Engagement
Contract Job Locations in Berkshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the Berkshire region over the 3 months to 3 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +7 9 - - 5
Bracknell +1 2 - -
Slough - 1 - -
Customer Engagement
South East

Customer Engagement
Top 30 Related IT Skills in Berkshire

For the 6 months to 3 December 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Berkshire region with a requirement for Customer Engagement.

1 14 (48.28%) Degree
2 11 (37.93%) Office 365
3 10 (34.48%) Business Analysis
3 10 (34.48%) CRM
3 10 (34.48%) Project Management
4 9 (31.03%) Change Management
5 8 (27.59%) Finance
5 8 (27.59%) Microsoft
5 8 (27.59%) Project Governance
5 8 (27.59%) Data Quality
5 8 (27.59%) Marketing
5 8 (27.59%) Spanish Language
5 8 (27.59%) Microsoft Intune
5 8 (27.59%) Analytics
5 8 (27.59%) Analytical Skills
5 8 (27.59%) Escalation Management
6 7 (24.14%) Enterprise Architecture
6 7 (24.14%) C
6 7 (24.14%) MS Office
7 6 (20.69%) Economics
7 6 (20.69%) PLM
7 6 (20.69%) Google
7 6 (20.69%) Telecoms
7 6 (20.69%) MBA
7 6 (20.69%) Programme Management
7 6 (20.69%) MS Excel
7 6 (20.69%) IBM
7 6 (20.69%) HP
7 6 (20.69%) Internet
7 6 (20.69%) Mandarin Language

Customer Engagement
Top Related IT Skills in Berkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.90%) MS Exchange
1 2 (6.90%) Office Communications Server
1 2 (6.90%) Skype for Business
Applications
1 7 (24.14%) MS Office
2 6 (20.69%) MS Excel
3 1 (3.45%) MS PowerPoint
Business Applications
1 4 (13.79%) Dynamics CRM
2 1 (3.45%) Sprinklr
2 1 (3.45%) WebTrends
Cloud Services
1 11 (37.93%) Office 365
2 4 (13.79%) Microsoft Azure
3 2 (6.90%) Azure Active Directory
Communications & Networking
1 6 (20.69%) Internet
2 2 (6.90%) Skype
2 2 (6.90%) Unified Communications
3 1 (3.45%) LAN
3 1 (3.45%) MPLS
3 1 (3.45%) VoIP
3 1 (3.45%) VPN
3 1 (3.45%) WAN
Database & Business Intelligence
1 1 (3.45%) MS Access
General
1 8 (27.59%) Finance
1 8 (27.59%) Marketing
1 8 (27.59%) Spanish Language
2 6 (20.69%) Mandarin Language
2 6 (20.69%) Telecoms
3 4 (13.79%) Legal
4 1 (3.45%) Billing
4 1 (3.45%) Publishing
Job Titles
1 9 (31.03%) Analyst
2 7 (24.14%) Marketing Manager
3 6 (20.69%) Business Manager
4 4 (13.79%) Business Analyst
4 4 (13.79%) Help Desk Analyst
5 3 (10.34%) Architect
5 3 (10.34%) Change Manager
5 3 (10.34%) Office 365 Manager
6 2 (6.90%) DV Cleared Business Analyst
6 2 (6.90%) SC Cleared Business Analyst
7 1 (3.45%) Data Architect
7 1 (3.45%) Enterprise Architect
7 1 (3.45%) Exchange Architect
7 1 (3.45%) Office 365 Specialist
7 1 (3.45%) PMO Coordinator
7 1 (3.45%) PMO Support Analyst
7 1 (3.45%) Programmer
7 1 (3.45%) Project Analyst
7 1 (3.45%) Project Coordinator
7 1 (3.45%) Project Support Analyst
Miscellaneous
1 8 (27.59%) Analytical Skills
2 6 (20.69%) Economics
3 4 (13.79%) Data Protection Act
3 4 (13.79%) Management Information System
4 2 (6.90%) Data Centre
5 1 (3.45%) Blog
5 1 (3.45%) Computer Science
5 1 (3.45%) Social Media
5 1 (3.45%) Virtual Team
Operating Systems
1 4 (13.79%) Windows
Processes & Methodologies
1 10 (34.48%) Business Analysis
1 10 (34.48%) CRM
1 10 (34.48%) Project Management
2 9 (31.03%) Change Management
3 8 (27.59%) Analytics
3 8 (27.59%) Escalation Management
3 8 (27.59%) Project Governance
4 7 (24.14%) Enterprise Architecture
5 6 (20.69%) Business Development
5 6 (20.69%) Business Transformation
5 6 (20.69%) Case Management
5 6 (20.69%) Data Architecture
5 6 (20.69%) PLM
5 6 (20.69%) Programme Management
6 5 (17.24%) Presales
7 4 (13.79%) Continuous Improvement
7 4 (13.79%) Data Analysis
7 4 (13.79%) Data Protection
7 4 (13.79%) Root Cause Analysis
7 4 (13.79%) Stakeholder Engagement
Programming Languages
1 7 (24.14%) C
2 1 (3.45%) Java
2 1 (3.45%) SQL
Qualifications
1 14 (48.28%) Degree
2 6 (20.69%) MBA
3 4 (13.79%) Security Cleared
4 2 (6.90%) DV Cleared
4 2 (6.90%) SC Cleared
Quality Assurance & Compliance
1 8 (27.59%) Data Quality
System Software
1 2 (6.90%) Active Directory
Systems Management
1 8 (27.59%) Microsoft Intune
Vendors
1 8 (27.59%) Microsoft
2 6 (20.69%) Google
2 6 (20.69%) HP
2 6 (20.69%) IBM
3 1 (3.45%) Amdocs
3 1 (3.45%) Facebook
3 1 (3.45%) Oracle
3 1 (3.45%) Twitter