The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the Berkshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 109 118 133
Rank change year-on-year
+9 +15
Contract jobs citing Customer Engagement 11 11 2
As % of all contract IT jobs located in Berkshire 0.45% 0.43% 0.066%
As % of the Processes & Methodologies category 0.61% 0.63% 0.100%
Number of daily rates quoted 6 3 2
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£375 £445 £488
Average daily rate % change year-on-year
-15.73% -8.71%
UK excluding London average daily rate £400 £383 £275
% change year-on-year
+4.57% +39.09%
Number of hourly rates quoted 1 0 0
Average hourly rate £12.00 - -
UK excluding London average hourly rate £11.50 £45.00 £30.25
% change year-on-year
-74.44% +48.76%
Customer Engagement
South East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Berkshire region.

Processes & Methodologies Category
Berkshire
Contract IT job ads with a match in the
Processes & Methodologies category
1811 1760 2001
As % of all contract IT jobs located in Berkshire 73.56% 69.43% 66.48%
Number of daily rates quoted 896 801 733
Average daily rate £388 £385 £385
Average daily rate % change year-on-year
+0.64% -
90% offered a daily rate of more than £250 £220 £235
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £375 £370 £360
% change year-on-year
+1.35% +2.77%
Number of hourly rates quoted 23 36 38
Average hourly rate £17.07 £25.00 £35.00
Average hourly rate % change year-on-year
-31.72% -28.57%
90% offered a hourly rate of more than £12.00 £14.35 £13.50
10% offered a hourly rate of more than £59.00 £40.80 £50.00
UK excluding London average hourly rate £25.50 £30.00 £31.00
% change year-on-year
-15.00% -3.22%

Customer Engagement
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the Berkshire region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Berkshire

Customer Engagement
Daily Rate Trend in Berkshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Berkshire region.

Customer Engagement Daily Rate Trend in Berkshire

Customer Engagement
Hourly Rate Trend in Berkshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the Berkshire region.

Customer Engagement Hourly Rate Trend in Berkshire

Customer Engagement
Contract Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the Berkshire region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +16 8 £375 -
Slough - - - -
Maidenhead - - - -
Newbury - - - -
Customer Engagement
South East

Customer Engagement
Top 30 Related IT Skills in Berkshire

For the 6 months to 29 August 2014, IT contractor jobs across the Berkshire region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 12 (60.00%) Microsoft Certification
2 11 (55.00%) Service Management
2 11 (55.00%) Windows
2 11 (55.00%) ITIL
2 11 (55.00%) MCTS
2 11 (55.00%) MCITP
3 10 (50.00%) Degree
4 9 (45.00%) DNS
5 7 (35.00%) DHCP
6 5 (25.00%) Project Management
6 5 (25.00%) Clustering
6 5 (25.00%) Active Directory
6 5 (25.00%) SharePoint
7 4 (20.00%) Microsoft
7 4 (20.00%) Disaster Recovery
7 4 (20.00%) Migration
7 4 (20.00%) Microsoft Azure
8 3 (15.00%) Replication
8 3 (15.00%) Forefront Identity Manager
8 3 (15.00%) Windows Server 2012
8 3 (15.00%) Windows Server 2008
8 3 (15.00%) WSUS
8 3 (15.00%) Terminal Services
8 3 (15.00%) SQL
8 3 (15.00%) C#
8 3 (15.00%) .NET
8 3 (15.00%) IIS
9 2 (10.00%) Java
9 2 (10.00%) E-Commerce
9 2 (10.00%) Finance

Customer Engagement
Top Related IT Skills in Berkshire by Category

For the 6 months to 29 August 2014, IT contractor jobs across the Berkshire region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 5 (25.00%) SharePoint
2 3 (15.00%) IIS
3 1 (5.00%) CMS
3 1 (5.00%) BizTalk Server
3 1 (5.00%) GroupWise
3 1 (5.00%) MS Exchange
3 1 (5.00%) IBM Notes
Applications
1 1 (5.00%) MS Excel
1 1 (5.00%) Photoshop
Cloud Services
1 4 (20.00%) Microsoft Azure
2 2 (10.00%) Office 365
Communications & Networking
1 9 (45.00%) DNS
2 7 (35.00%) DHCP
3 1 (5.00%) IMAP
3 1 (5.00%) Wireshark
3 1 (5.00%) SAN
3 1 (5.00%) POP3
3 1 (5.00%) SMTP
3 1 (5.00%) SSL
3 1 (5.00%) FTP
3 1 (5.00%) HTTP
Database & Business Intelligence
1 1 (5.00%) Big Data
1 1 (5.00%) Hadoop
1 1 (5.00%) Data Mining
1 1 (5.00%) SQL Server
Development Applications
1 1 (5.00%) Fiddler
1 1 (5.00%) MSI
1 1 (5.00%) Visual Studio
General
1 2 (10.00%) Finance
1 2 (10.00%) Marketing
2 1 (5.00%) Retail
2 1 (5.00%) Publishing
2 1 (5.00%) Games
Job Titles
1 6 (30.00%) Analyst
2 5 (25.00%) Business Analyst
3 4 (20.00%) Field Engineer
4 3 (15.00%) SharePoint Business Analyst
4 3 (15.00%) Support Engineer
5 2 (10.00%) Support Consultant
5 2 (10.00%) Consultant
5 2 (10.00%) Server Engineer
5 2 (10.00%) Windows Server Engineer
6 1 (5.00%) Virtualisation Consultant
6 1 (5.00%) E-Commerce Project Manager
6 1 (5.00%) E-Commerce Manager
6 1 (5.00%) Data Analyst
6 1 (5.00%) Coordinator
6 1 (5.00%) Project Manager
Libraries, Frameworks & Software Standards
1 3 (15.00%) .NET
2 1 (5.00%) FastCGI
2 1 (5.00%) .NET Framework
2 1 (5.00%) Application Packaging
2 1 (5.00%) REST
2 1 (5.00%) Windows Identity Foundation
2 1 (5.00%) Ajax
2 1 (5.00%) WCF
2 1 (5.00%) Silverlight
2 1 (5.00%) LINQ
2 1 (5.00%) ADO.NET
2 1 (5.00%) ASP.NET
2 1 (5.00%) XML
2 1 (5.00%) HTML
Miscellaneous
1 5 (25.00%) Clustering
2 3 (15.00%) Replication
3 1 (5.00%) Social Media
3 1 (5.00%) New Media
3 1 (5.00%) Statistics
3 1 (5.00%) Mathematics
3 1 (5.00%) Computer Science
3 1 (5.00%) Client/Server
Operating Systems
1 11 (55.00%) Windows
2 3 (15.00%) Windows Server 2012
2 3 (15.00%) Windows Server 2008
3 1 (5.00%) Windows 8
3 1 (5.00%) Windows 7
Processes & Methodologies
1 11 (55.00%) Service Management
1 11 (55.00%) ITIL
2 5 (25.00%) Project Management
3 4 (20.00%) Disaster Recovery
3 4 (20.00%) Migration
4 2 (10.00%) E-Commerce
4 2 (10.00%) Data Management
4 2 (10.00%) Analytics
5 1 (5.00%) Performance Tuning
5 1 (5.00%) Performance Monitoring
5 1 (5.00%) Online Marketing
5 1 (5.00%) Statistical Modelling
5 1 (5.00%) Business Analytics
5 1 (5.00%) Product Management
5 1 (5.00%) Electronic Design Automation
5 1 (5.00%) Web Development
5 1 (5.00%) High Availability
5 1 (5.00%) Continuous Improvement
5 1 (5.00%) Statistical Analysis
5 1 (5.00%) Pay per click
Programming Languages
1 3 (15.00%) SQL
1 3 (15.00%) C#
2 2 (10.00%) Java
2 2 (10.00%) PowerShell
3 1 (5.00%) R
3 1 (5.00%) Ruby
3 1 (5.00%) Shell Script
3 1 (5.00%) Python
3 1 (5.00%) JavaScript
3 1 (5.00%) Perl
3 1 (5.00%) PHP
3 1 (5.00%) T-SQL
3 1 (5.00%) VBScript
3 1 (5.00%) VBA
3 1 (5.00%) C++
Qualifications
1 12 (60.00%) Microsoft Certification
2 11 (55.00%) MCTS
2 11 (55.00%) MCITP
3 10 (50.00%) Degree
4 1 (5.00%) SC Cleared
4 1 (5.00%) Security Cleared
4 1 (5.00%) MCSE
4 1 (5.00%) PhD
4 1 (5.00%) MCP
4 1 (5.00%) MCSD
System Software
1 5 (25.00%) Active Directory
2 3 (15.00%) Terminal Services
3 2 (10.00%) Hyper-V
4 1 (5.00%) Microsoft App-V
Systems Management
1 3 (15.00%) Forefront Identity Manager
1 3 (15.00%) WSUS
2 1 (5.00%) WMI
2 1 (5.00%) SCCM
2 1 (5.00%) SCOM
Vendors
1 4 (20.00%) Microsoft
2 1 (5.00%) Google
2 1 (5.00%) Novell
2 1 (5.00%) Lotus