The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the Berkshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 30 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jul 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 114 119 122
Rank change year-on-year
+5 +3
Contract jobs citing Customer Engagement 6 7 5
As % of all contract IT jobs located in Berkshire 0.23% 0.28% 0.20%
As % of the Processes & Methodologies category 0.32% 0.38% 0.29%
Number of daily rates quoted 6 2 0
Average daily rate
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£400 £438 -
Average daily rate % change year-on-year
-8.57% -
UK excluding London average daily rate £353 £374 £355
% change year-on-year
-5.68% +5.28%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £59.50 £11.00 £45.00
% change year-on-year
+440.90% -75.55%
Customer Engagement
South East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Berkshire region.

Processes & Methodologies Category
Berkshire
Contract IT job ads with a match in the
Processes & Methodologies category
1895 1866 1715
As % of all contract IT jobs located in Berkshire 73.85% 74.49% 70.11%
Number of daily rates quoted 1022 888 755
Average daily rate £375 £375 £400
Average daily rate % change year-on-year
- -6.25%
90% offered a daily rate of more than £250 £240 £220
10% offered a daily rate of more than £525 £500 £520
UK excluding London average daily rate £388 £375 £375
% change year-on-year
+3.33% -
Number of hourly rates quoted 67 20 32
Average hourly rate £30.00 £18.04 £30.00
Average hourly rate % change year-on-year
+66.34% -39.88%
90% offered a hourly rate of more than £14.50 £13.60 £14.95
10% offered a hourly rate of more than £39.50 £44.50 £37.50
UK excluding London average hourly rate £30.00 £26.50 £31.00
% change year-on-year
+13.20% -14.51%

Customer Engagement
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the Berkshire region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Berkshire

Customer Engagement
Daily Rate Trend in Berkshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Berkshire region.

Customer Engagement Daily Rate Trend in Berkshire

Customer Engagement
Daily Rate Histogram in Berkshire

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the Berkshire region over the 3 months to 30 July 2015.

Customer Engagement Daily Rate Histogram in Berkshire

Customer Engagement
Hourly Rate Trend in Berkshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the Berkshire region.

Customer Engagement Hourly Rate Trend in Berkshire

Customer Engagement
Contract Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the Berkshire region over the 3 months to 30 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading -6 1 £400 -8.57%
Slough - 1 £500 -
Customer Engagement
South East

Customer Engagement
Top 30 Related IT Skills in Berkshire

For the 6 months to 30 July 2015, IT contractor jobs across the Berkshire region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 13 (61.90%) Windows
1 13 (61.90%) Active Directory
2 9 (42.86%) Microsoft Certification
2 9 (42.86%) MCTS
2 9 (42.86%) MCITP
3 8 (38.10%) Degree
3 8 (38.10%) Windows Server 2003
3 8 (38.10%) Service Management
3 8 (38.10%) ITIL
4 7 (33.33%) DNS
4 7 (33.33%) MS Excel
5 6 (28.57%) Disaster Recovery
5 6 (28.57%) Microsoft
5 6 (28.57%) Windows 7
5 6 (28.57%) Windows 8
6 5 (23.81%) Microsoft Azure
6 5 (23.81%) SCCM
6 5 (23.81%) Migration
7 4 (19.05%) Replication
7 4 (19.05%) DHCP
7 4 (19.05%) Windows Server 2008
7 4 (19.05%) Office 365
8 3 (14.29%) Becrypt
8 3 (14.29%) BitLocker
8 3 (14.29%) PowerShell
8 3 (14.29%) MS Exchange
8 3 (14.29%) .NET
8 3 (14.29%) IIS
8 3 (14.29%) Visual Studio
8 3 (14.29%) C#

Customer Engagement
Top Related IT Skills in Berkshire by Category

For the 6 months to 30 July 2015, IT contractor jobs across the Berkshire region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 3 (14.29%) IIS
1 3 (14.29%) MS Exchange
2 2 (9.52%) GroupWise
2 2 (9.52%) Office Communications Server
2 2 (9.52%) IBM Notes
3 1 (4.76%) SharePoint
Applications
1 7 (33.33%) MS Excel
Business Applications
1 1 (4.76%) Dynamics CRM
Cloud Services
1 5 (23.81%) Microsoft Azure
2 4 (19.05%) Office 365
Communications & Networking
1 7 (33.33%) DNS
2 4 (19.05%) DHCP
3 3 (14.29%) Firewall
4 2 (9.52%) SAN
4 2 (9.52%) IMAP
4 2 (9.52%) POP3
4 2 (9.52%) SMTP
5 1 (4.76%) LAN
5 1 (4.76%) VoIP
5 1 (4.76%) WAN
5 1 (4.76%) HTTP
5 1 (4.76%) HTTPS
5 1 (4.76%) SSL
5 1 (4.76%) Wireshark
5 1 (4.76%) Internet
5 1 (4.76%) Wi-Fi
Development Applications
1 3 (14.29%) Visual Studio
2 2 (9.52%) Team Foundation Server
3 1 (4.76%) Fiddler
General
1 3 (14.29%) Telecoms
2 2 (9.52%) Marketing
Job Titles
1 7 (33.33%) Field Engineer
2 6 (28.57%) Solutions Architect
2 6 (28.57%) Architect
3 4 (19.05%) Consultant
4 3 (14.29%) Server Engineer
5 2 (9.52%) Marketing Manager
5 2 (9.52%) Exchange Engineer
5 2 (9.52%) Active Directory Consultant
5 2 (9.52%) Support Engineer
6 1 (4.76%) Solutions Designer
6 1 (4.76%) Desktop Support Engineer
6 1 (4.76%) Desktop Engineer
6 1 (4.76%) Business Analyst
6 1 (4.76%) Desktop Support
6 1 (4.76%) Analyst
6 1 (4.76%) Designer
6 1 (4.76%) SharePoint Business Analyst
6 1 (4.76%) Microsoft Solutions Architect
6 1 (4.76%) Marketing Consultant
6 1 (4.76%) CRM Consultant
Libraries, Frameworks & Software Standards
1 3 (14.29%) .NET
2 2 (9.52%) REST
3 1 (4.76%) Windows Identity Foundation
3 1 (4.76%) FastCGI
3 1 (4.76%) HTML
3 1 (4.76%) ADO.NET
3 1 (4.76%) ASP.NET
3 1 (4.76%) CSS
3 1 (4.76%) Ajax
3 1 (4.76%) WCF
3 1 (4.76%) Silverlight
3 1 (4.76%) LINQ
Miscellaneous
1 4 (19.05%) Replication
2 2 (9.52%) Clustering
2 2 (9.52%) Digital Media
3 1 (4.76%) Private Cloud
3 1 (4.76%) IVR
3 1 (4.76%) Client/Server
3 1 (4.76%) Management Information System
Operating Systems
1 13 (61.90%) Windows
2 8 (38.10%) Windows Server 2003
3 6 (28.57%) Windows 7
3 6 (28.57%) Windows 8
4 4 (19.05%) Windows Server 2008
Processes & Methodologies
1 8 (38.10%) ITIL
1 8 (38.10%) Service Management
2 6 (28.57%) Disaster Recovery
3 5 (23.81%) Migration
4 2 (9.52%) Scrum
4 2 (9.52%) Agile Software Development
4 2 (9.52%) CMMI
4 2 (9.52%) Kanban
4 2 (9.52%) Web Marketing
4 2 (9.52%) Marketing Strategy
4 2 (9.52%) Performance Tuning
4 2 (9.52%) Kalman Filter
4 2 (9.52%) Marketing Intelligence
4 2 (9.52%) Server Building
5 1 (4.76%) Patch Management
5 1 (4.76%) Performance Analysis
5 1 (4.76%) Data Migration
5 1 (4.76%) MVC
5 1 (4.76%) Contact Management
5 1 (4.76%) Service Delivery
Programming Languages
1 3 (14.29%) C#
1 3 (14.29%) VBScript
1 3 (14.29%) SQL
1 3 (14.29%) PowerShell
2 2 (9.52%) VB
2 2 (9.52%) VB.NET
3 1 (4.76%) Python
3 1 (4.76%) Ruby
3 1 (4.76%) C++
3 1 (4.76%) Java
3 1 (4.76%) JavaScript
3 1 (4.76%) PHP
3 1 (4.76%) C
3 1 (4.76%) T-SQL
Qualifications
1 9 (42.86%) Microsoft Certification
1 9 (42.86%) MCTS
1 9 (42.86%) MCITP
2 8 (38.10%) Degree
System Software
1 13 (61.90%) Active Directory
2 3 (14.29%) BitLocker
Systems Management
1 5 (23.81%) SCCM
2 2 (9.52%) Forefront Identity Manager
Vendors
1 6 (28.57%) Microsoft
2 3 (14.29%) Becrypt
3 2 (9.52%) Novell
3 2 (9.52%) Lotus
4 1 (4.76%) Citrix
4 1 (4.76%) Genesys
4 1 (4.76%) Blue Prism