The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the Berkshire region. Included is a guide to the contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 28 June 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 Jun 2016
Same period 2015 Same period 2014
Customer Engagement
Rank 94 114 109
Rank change year-on-year
+20 -5
Contract jobs citing Customer Engagement 31 3 13
As % of all contract IT jobs located in Berkshire 1.30% 0.12% 0.53%
As % of the Processes & Methodologies category 1.64% 0.16% 0.70%
Number of daily rates quoted 13 3 7
Median daily rate £450 £400 £375
Median daily rate % change year-on-year
+12.50% +6.66%
UK excluding London median daily rate £375 £355 £369
% change year-on-year
+5.63% -3.72%
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate - £59.50 £14.63
% change year-on-year
- +306.83%
Customer Engagement
South East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Berkshire region.

Processes & Methodologies Category
Berkshire
Contract IT job ads with a match in the
Processes & Methodologies category
1885 1877 1853
As % of all contract IT jobs located in Berkshire 79.17% 78.01% 75.14%
Number of daily rates quoted 1040 929 881
Median daily rate £400 £400 £375
Median daily rate % change year-on-year
- +6.66%
90% offered a daily rate of more than £255 £245 £225
10% offered a daily rate of more than £525 £500 £500
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 70 67 23
Median hourly rate £19.61 £21.55 £19.00
Median hourly rate % change year-on-year
-9.00% +13.42%
90% offered a hourly rate of more than £12.00 £14.00 £11.25
10% offered a hourly rate of more than £32.50 £41.35 £35.00
UK excluding London median hourly rate £28.50 £30.00 £30.00
% change year-on-year
-5.00% -

Customer Engagement
Jobs Demand Trend in Berkshire

The demand trend of contract jobs across the Berkshire region citing Customer Engagement as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Berkshire

Customer Engagement
Daily Rate Trend in Berkshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Berkshire region.

Customer Engagement Daily Rate Trend in Berkshire

Customer Engagement
Daily Rate Histogram in Berkshire

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the Berkshire region over the 3 months to 28 June 2016.

Customer Engagement Daily Rate Histogram in Berkshire

Customer Engagement
Hourly Rate Trend in Berkshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the Berkshire region.

Customer Engagement Hourly Rate Trend in Berkshire

Customer Engagement
Contract Job Locations in Berkshire

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Engagement within the Berkshire region over the 3 months to 28 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +25 27 £450 +20.00% 2
Customer Engagement
South East

Customer Engagement
Top 30 Related IT Skills in Berkshire

For the 6 months to 28 June 2016, IT contractor jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the Berkshire region with a requirement for Customer Engagement.

1 36 (62.07%) Degree
2 29 (50.00%) ITIL
3 27 (46.55%) Service Management
4 26 (44.83%) MCTS
4 26 (44.83%) MCITP
4 26 (44.83%) Microsoft Certification
5 24 (41.38%) Microsoft
5 24 (41.38%) Windows
6 22 (37.93%) DNS
7 21 (36.21%) Office 365
8 18 (31.03%) Microsoft Azure
8 18 (31.03%) MS Excel
9 16 (27.59%) Microsoft Intune
10 15 (25.86%) SQL
11 14 (24.14%) Project Management
11 14 (24.14%) Active Directory
12 12 (20.69%) DHCP
13 11 (18.97%) VPN
13 11 (18.97%) Project Governance
13 11 (18.97%) Data Quality
13 11 (18.97%) Escalation Management
14 10 (17.24%) T-SQL
15 9 (15.52%) Citrix
15 9 (15.52%) IIS
15 9 (15.52%) Clustering
15 9 (15.52%) PowerShell
16 8 (13.79%) Windows Server
16 8 (13.79%) Telecoms
16 8 (13.79%) .NET
16 8 (13.79%) SQL Server

Customer Engagement
Top Related IT Skills in Berkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (15.52%) IIS
2 2 (3.45%) MS Exchange
2 2 (3.45%) SharePoint
3 1 (1.72%) SharePoint Server
3 1 (1.72%) Skype for Business
Applications
1 18 (31.03%) MS Excel
2 7 (12.07%) MS Office
3 1 (1.72%) MS Visio
Cloud Services
1 21 (36.21%) Office 365
2 18 (31.03%) Microsoft Azure
3 4 (6.90%) IaaS
4 2 (3.45%) SaaS
Communications & Networking
1 22 (37.93%) DNS
2 12 (20.69%) DHCP
3 11 (18.97%) VPN
4 6 (10.34%) Wireless
5 5 (8.62%) Firewall
5 5 (8.62%) TCP/IP
6 4 (6.90%) MPLS
7 3 (5.17%) Bluetooth
7 3 (5.17%) Broadband
7 3 (5.17%) HTTP
7 3 (5.17%) IPsec
7 3 (5.17%) IPv4
7 3 (5.17%) IPv6
7 3 (5.17%) Network Security
7 3 (5.17%) SSL
7 3 (5.17%) Wi-Fi
7 3 (5.17%) WiMAX
7 3 (5.17%) Wireshark
8 2 (3.45%) LAN
8 2 (3.45%) Remote Desktop
Database & Business Intelligence
1 8 (13.79%) SQL Server
2 5 (8.62%) Azure SQL Database
2 5 (8.62%) SQL Server Analysis Services
2 5 (8.62%) SQL Server Integration Services
2 5 (8.62%) SQL Server Reporting Services
3 4 (6.90%) Data Warehouse
3 4 (6.90%) Power BI
4 3 (5.17%) Big Data
4 3 (5.17%) Microsoft Analysis Services
4 3 (5.17%) NoSQL
5 2 (3.45%) Hadoop
6 1 (1.72%) Relational Database
Development Applications
1 3 (5.17%) Fiddler
1 3 (5.17%) Visual Studio
2 1 (1.72%) Rational DOORS
General
1 8 (13.79%) Telecoms
2 3 (5.17%) Legal
Job Titles
1 21 (36.21%) Field Engineer
2 13 (22.41%) Consultant
3 10 (17.24%) Architect
4 7 (12.07%) Solutions Architect
5 6 (10.34%) Development Engineer
5 6 (10.34%) Support Engineer
6 5 (8.62%) Change Manager
6 5 (8.62%) Microsoft Consultant
7 4 (6.90%) Analyst
7 4 (6.90%) Business Analyst
7 4 (6.90%) Office 365 Manager
7 4 (6.90%) Security Consultant
7 4 (6.90%) Technical Consultant
8 3 (5.17%) Development Support Engineer
8 3 (5.17%) DV Cleared Business Analyst
8 3 (5.17%) Field Support Engineer
8 3 (5.17%) Support Consultant
8 3 (5.17%) Windows Consultant
8 3 (5.17%) Windows Engineer
9 2 (3.45%) Security Architect
Libraries, Frameworks & Software Standards
1 8 (13.79%) .NET
2 4 (6.90%) XML
3 3 (5.17%) 802.1X
3 3 (5.17%) ADO.NET
3 3 (5.17%) Ajax
3 3 (5.17%) ASP.NET
3 3 (5.17%) FastCGI
3 3 (5.17%) LINQ
3 3 (5.17%) REST
3 3 (5.17%) RSS
3 3 (5.17%) WCF
3 3 (5.17%) Windows Identity Foundation
3 3 (5.17%) WPF
4 2 (3.45%) DCOM
5 1 (1.72%) CGI
Miscellaneous
1 9 (15.52%) Clustering
2 4 (6.90%) Cyberthreat
3 3 (5.17%) Client/Server
3 3 (5.17%) Management Information System
4 2 (3.45%) BYOD
4 2 (3.45%) Computer Science
4 2 (3.45%) PKI
5 1 (1.72%) Public Cloud
5 1 (1.72%) Virtual Team
Operating Systems
1 24 (41.38%) Windows
2 8 (13.79%) Windows Server
3 3 (5.17%) Windows 10
Processes & Methodologies
1 29 (50.00%) ITIL
2 27 (46.55%) Service Management
3 14 (24.14%) Project Management
4 11 (18.97%) Escalation Management
4 11 (18.97%) Project Governance
5 7 (12.07%) High Availability
6 6 (10.34%) Business Intelligence
6 6 (10.34%) Performance Tuning
7 5 (8.62%) Change Management
7 5 (8.62%) Problem Management
8 4 (6.90%) Cybersecurity
8 4 (6.90%) Performance Optimisation
8 4 (6.90%) Presales
8 4 (6.90%) SIEM
8 4 (6.90%) Software Architecture
8 4 (6.90%) Stakeholder Engagement
9 3 (5.17%) Information Assurance
9 3 (5.17%) Network Optimisation
9 3 (5.17%) Performance Monitoring
9 3 (5.17%) Waterfall
Programming Languages
1 15 (25.86%) SQL
2 10 (17.24%) T-SQL
3 9 (15.52%) PowerShell
4 7 (12.07%) C
5 6 (10.34%) VBScript
6 5 (8.62%) C#
7 3 (5.17%) Java
7 3 (5.17%) JavaScript
7 3 (5.17%) PHP
7 3 (5.17%) Python
7 3 (5.17%) Ruby
Qualifications
1 36 (62.07%) Degree
2 26 (44.83%) MCITP
2 26 (44.83%) MCTS
2 26 (44.83%) Microsoft Certification
3 5 (8.62%) Security Cleared
4 4 (6.90%) DV Cleared
5 3 (5.17%) CEH
5 3 (5.17%) CISM
5 3 (5.17%) CISSP
5 3 (5.17%) SANS
6 1 (1.72%) CCIE
6 1 (1.72%) Cisco Certification
6 1 (1.72%) ITIL Certification
6 1 (1.72%) SC Cleared
Quality Assurance & Compliance
1 11 (18.97%) Data Quality
2 4 (6.90%) ISO/IEC 27001
System Software
1 14 (24.14%) Active Directory
2 5 (8.62%) BitLocker
2 5 (8.62%) Terminal Server
3 3 (5.17%) Hyper-V
3 3 (5.17%) UAG
3 3 (5.17%) Virtual Machines
Systems Management
1 16 (27.59%) Microsoft Intune
2 7 (12.07%) SCCM
2 7 (12.07%) WSUS
3 5 (8.62%) Microsoft Clustering
3 5 (8.62%) WMI
4 4 (6.90%) SCOM
5 3 (5.17%) SCVMM
6 1 (1.72%) Forefront Identity Manager
Vendors
1 24 (41.38%) Microsoft
2 9 (15.52%) Citrix
3 6 (10.34%) Cisco
4 4 (6.90%) VMware
5 2 (3.45%) Aruba
5 2 (3.45%) HP
5 2 (3.45%) Juniper
5 2 (3.45%) Ruckus Wireless