The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the Berkshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 31 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Mar 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 103 115 113
Rank change year-on-year
+12 -2
Contract jobs citing Customer Engagement 27 15 1
As % of all contract IT jobs located in Berkshire 0.91% 0.52% 0.043%
As % of the Processes & Methodologies category 1.30% 0.71% 0.062%
Number of daily rates quoted 9 8 1
Average daily rate
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£425 £450 £400
Average daily rate % change year-on-year
-5.55% +12.50%
UK excluding London average daily rate £400 £375 £336
% change year-on-year
+6.66% +11.52%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate - - -
Customer Engagement
South East

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Berkshire region.

Processes & Methodologies Category
Berkshire
Contract IT job ads with a match in the
Processes & Methodologies category
2079 2126 1614
As % of all contract IT jobs located in Berkshire 69.72% 73.51% 69.30%
Number of daily rates quoted 1106 1104 655
Average daily rate £400 £400 £375
Average daily rate % change year-on-year
- +6.66%
90% offered a daily rate of more than £235 £238 £250
10% offered a daily rate of more than £525 £525 £500
UK excluding London average daily rate £396 £375 £363
% change year-on-year
+5.60% +3.44%
Number of hourly rates quoted 54 57 55
Average hourly rate £30.00 £17.00 £23.00
Average hourly rate % change year-on-year
+76.47% -26.08%
90% offered a hourly rate of more than £14.00 £11.25 £12.67
10% offered a hourly rate of more than £55.65 £123.00 £57.50
UK excluding London average hourly rate £30.20 £27.50 £32.00
% change year-on-year
+9.81% -14.06%

Customer Engagement
Jobs Demand Trend in Berkshire

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the Berkshire region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Berkshire

Customer Engagement
Daily Rate Trend in Berkshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Berkshire region.

Customer Engagement Daily Rate Trend in Berkshire

Customer Engagement
Hourly Rate Trend in Berkshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Customer Engagement across the Berkshire region.

Customer Engagement Hourly Rate Trend in Berkshire

Customer Engagement
Contract Job Locations in Berkshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Customer Engagement within the Berkshire region over the 3 months to 31 March 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading +7 15 £425 -10.52% 1
Bracknell - 5 £425 -
Windsor - 1 - -
Maidenhead - - - -
Newbury - - - - 1
Slough - - - -
Customer Engagement
South East

Customer Engagement
Top 30 Related IT Skills in Berkshire

For the 6 months to 31 March 2015, IT contractor jobs across the Berkshire region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 38 (74.51%) Windows
2 37 (72.55%) Microsoft Certification
3 36 (70.59%) ITIL
3 36 (70.59%) Degree
4 35 (68.63%) MCTS
4 35 (68.63%) MCITP
5 34 (66.67%) Service Management
6 24 (47.06%) Microsoft
7 23 (45.10%) DNS
8 22 (43.14%) Active Directory
9 15 (29.41%) SQL
10 14 (27.45%) MS Excel
11 13 (25.49%) IIS
11 13 (25.49%) Disaster Recovery
12 12 (23.53%) DHCP
12 12 (23.53%) PowerShell
13 11 (21.57%) VBScript
13 11 (21.57%) Clustering
14 10 (19.61%) .NET
14 10 (19.61%) MCSE
14 10 (19.61%) Windows Server 2003
14 10 (19.61%) Windows 7
14 10 (19.61%) Windows 8
15 9 (17.65%) Private Cloud
15 9 (17.65%) MS Exchange
15 9 (17.65%) C#
15 9 (17.65%) Scrum
15 9 (17.65%) Agile Software Development
16 8 (15.69%) WMI
16 8 (15.69%) SCOM

Customer Engagement
Top Related IT Skills in Berkshire by Category

For the 6 months to 31 March 2015, IT contractor jobs across the Berkshire region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Platforms
1 13 (25.49%) IIS
2 9 (17.65%) MS Exchange
3 7 (13.73%) IBM Notes
3 7 (13.73%) GroupWise
4 5 (9.80%) Office Communications Server
5 3 (5.88%) BizTalk Server
6 2 (3.92%) SharePoint
6 2 (3.92%) Lync
6 2 (3.92%) Live Communications Server
Applications
1 14 (27.45%) MS Excel
2 2 (3.92%) MS Visio
2 2 (3.92%) MS PowerPoint
2 2 (3.92%) MS Office
Business Applications
1 2 (3.92%) Magento
Cloud Services
1 6 (11.76%) Microsoft Azure
2 4 (7.84%) Office 365
Communications & Networking
1 23 (45.10%) DNS
2 12 (23.53%) DHCP
3 7 (13.73%) POP3
3 7 (13.73%) SMTP
3 7 (13.73%) SAN
3 7 (13.73%) IMAP
4 3 (5.88%) Firewall
5 2 (3.92%) Wireless
5 2 (3.92%) Wireshark
5 2 (3.92%) SSL
5 2 (3.92%) RTP
5 2 (3.92%) PBX
5 2 (3.92%) PSTN
5 2 (3.92%) HTTP
6 1 (1.96%) HTTPS
6 1 (1.96%) Internet
Database & Business Intelligence
1 3 (5.88%) SQL Server
Development Applications
1 5 (9.80%) Visual Studio
1 5 (9.80%) Team Foundation Server
2 2 (3.92%) JIRA
2 2 (3.92%) Fiddler
3 1 (1.96%) MSI
General
1 2 (3.92%) Legal
1 2 (3.92%) Retail
1 2 (3.92%) Billing
2 1 (1.96%) Marketing
Job Titles
1 29 (56.86%) Field Engineer
2 12 (23.53%) Support Engineer
3 8 (15.69%) Server Engineer
4 6 (11.76%) Exchange Engineer
5 5 (9.80%) Solutions Architect
5 5 (9.80%) Architect
6 4 (7.84%) Consultant
7 3 (5.88%) Desktop Support
7 3 (5.88%) Desktop Support Engineer
7 3 (5.88%) Desktop Engineer
8 2 (3.92%) Technical Engineer
8 2 (3.92%) Technical Support Engineer
8 2 (3.92%) Server Support Engineer
8 2 (3.92%) Project Director
8 2 (3.92%) Analyst
8 2 (3.92%) Business Analyst
8 2 (3.92%) Server Support
8 2 (3.92%) Technical Support
8 2 (3.92%) Support Consultant
8 2 (3.92%) Escalation Engineer
Libraries, Frameworks & Software Standards
1 10 (19.61%) .NET
2 8 (15.69%) XML
3 3 (5.88%) .NET Framework
4 2 (3.92%) Ajax
4 2 (3.92%) ADO.NET
4 2 (3.92%) ASP.NET
4 2 (3.92%) WCF
4 2 (3.92%) Silverlight
4 2 (3.92%) LINQ
4 2 (3.92%) REST
4 2 (3.92%) Windows Identity Foundation
4 2 (3.92%) FastCGI
5 1 (1.96%) HTML
5 1 (1.96%) CSS
5 1 (1.96%) Application Packaging
Miscellaneous
1 11 (21.57%) Clustering
2 9 (17.65%) Private Cloud
3 4 (7.84%) Replication
4 2 (3.92%) PKI
4 2 (3.92%) Client/Server
4 2 (3.92%) iPad
4 2 (3.92%) User Experience
5 1 (1.96%) Analytical Skills
5 1 (1.96%) Management Information System
5 1 (1.96%) Blog
5 1 (1.96%) Social Media
Operating Systems
1 38 (74.51%) Windows
2 10 (19.61%) Windows Server 2003
2 10 (19.61%) Windows 7
2 10 (19.61%) Windows 8
3 7 (13.73%) Windows Server 2008
4 3 (5.88%) Windows Server 2012
Processes & Methodologies
1 36 (70.59%) ITIL
2 34 (66.67%) Service Management
3 13 (25.49%) Disaster Recovery
4 9 (17.65%) Scrum
4 9 (17.65%) Agile Software Development
5 8 (15.69%) Performance Monitoring
6 5 (9.80%) Kanban
6 5 (9.80%) Migration
6 5 (9.80%) CMMI
7 4 (7.84%) Problem Management
8 3 (5.88%) Performance Tuning
8 3 (5.88%) B2C
9 2 (3.92%) PRINCE2
9 2 (3.92%) UML
9 2 (3.92%) E-Commerce
9 2 (3.92%) Stakeholder Management
9 2 (3.92%) MVC
9 2 (3.92%) TDD
9 2 (3.92%) Document Management
9 2 (3.92%) Business Analysis
Programming Languages
1 15 (29.41%) SQL
2 12 (23.53%) PowerShell
3 11 (21.57%) VBScript
4 9 (17.65%) C#
5 5 (9.80%) VB.NET
6 2 (3.92%) VBA
6 2 (3.92%) Python
6 2 (3.92%) Ruby
6 2 (3.92%) C++
6 2 (3.92%) Java
6 2 (3.92%) JavaScript
6 2 (3.92%) PHP
6 2 (3.92%) VB
6 2 (3.92%) T-SQL
7 1 (1.96%) C
7 1 (1.96%) Shell Script
Qualifications
1 37 (72.55%) Microsoft Certification
2 36 (70.59%) Degree
3 35 (68.63%) MCTS
3 35 (68.63%) MCITP
4 10 (19.61%) MCSE
5 2 (3.92%) SC Cleared
5 2 (3.92%) Security Cleared
5 2 (3.92%) MCP
5 2 (3.92%) MCSD
Quality Assurance & Compliance
1 2 (3.92%) QA
System Software
1 22 (43.14%) Active Directory
2 4 (7.84%) Microsoft App-V
3 3 (5.88%) Hyper-V
4 2 (3.92%) VMware Infrastructure
Systems Management
1 8 (15.69%) WMI
1 8 (15.69%) SCOM
1 8 (15.69%) SCSM
2 7 (13.73%) SCCM
3 4 (7.84%) MOM
4 2 (3.92%) Forefront Identity Manager
5 1 (1.96%) SCVMM
Vendors
1 24 (47.06%) Microsoft
2 8 (15.69%) Lotus
3 7 (13.73%) Novell
4 3 (5.88%) Becrypt
4 3 (5.88%) Citrix
5 2 (3.92%) Avaya
5 2 (3.92%) Nortel
5 2 (3.92%) ATG
5 2 (3.92%) VMware
5 2 (3.92%) hybris
5 2 (3.92%) Demandware
5 2 (3.92%) Cisco