The first table below looks at the demand for Customer Engagement skills in IT jobs advertised for the Berkshire region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 18 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Berkshire region.

Location
3 months to
18 Jun 2013
Same period 2012 Same period 2011
Customer Engagement
Rank 202 194 186
Rank change year-on-year
-8 -8
Permanent jobs citing Customer Engagement 18 29 24
As % of all permanent IT jobs located in Berkshire 0.337% 0.468% 0.447%
As % of the Processes & Methodologies category 0.485% 0.658% 0.648%
Number of salaries quoted 14 15 18
Average salary £50,000 £45,000 £43,750
Average salary % change year-on-year
+11.11% +2.85%
UK excluding London average salary £40,000 £47,500 £45,000
% change year-on-year
-15.78% +5.55%
All Processes & Methodologies
Berkshire
Permanent IT job ads with a match in the
Processes & Methodologies category
3709 4406 3702
As % of all permanent IT jobs located in Berkshire 69.40% 71.05% 68.89%
Number of salaries quoted 2881 3692 3091
Average salary £47,500 £45,000 £45,000
Average salary % change year-on-year
+5.55% -
90% offered a salary of more than £32,500 £31,500 £30,000
10% offered a salary of more than £70,000 £68,000 £65,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Customer Engagement
South East

Customer Engagement
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Berkshire region as a proportion of the total demand within the Processes & Methodologies category.

Berkshire Customer Engagement Jobs Demand Trend

Customer Engagement
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Berkshire region.

Berkshire Customer Engagement Salary Trend

Customer Engagement
Salary Histogram

This chart provides a salary histogram for IT jobs citing Customer Engagement across the Berkshire region over the 3 months to 18 June 2013.

Berkshire Customer Engagement Salary Histogram

Customer Engagement
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Customer Engagement within the Berkshire region over the 3 months to 18 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Reading -5 6 £52,500 -33.33%
Bracknell -24 2 - -
Slough -10 1 £60,000 +87.50%
Newbury - 1 £50,000 -
Customer Engagement
South East

Customer Engagement
Top 30 Related IT Skills

For the 6 months to 18 June 2013, IT jobs across the Berkshire region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 8 (33.33%) Business Analysis
1 8 (33.33%) Marketing
2 7 (29.17%) Telecoms
3 6 (25.00%) Product Marketing
4 5 (20.83%) Project Management
4 5 (20.83%) Finance
5 4 (16.67%) Retail
5 4 (16.67%) Degree
5 4 (16.67%) E-Commerce
5 4 (16.67%) Use Case
6 3 (12.50%) Service Delivery
6 3 (12.50%) Change Management
7 2 (8.333%) Firewall
7 2 (8.333%) Wireless
7 2 (8.333%) Cisco Certification
7 2 (8.333%) Windows Server 2003
7 2 (8.333%) VBScript
7 2 (8.333%) MS Project
7 2 (8.333%) Cisco
7 2 (8.333%) Microsoft
7 2 (8.333%) CCNP
7 2 (8.333%) PRINCE2
7 2 (8.333%) Windows
7 2 (8.333%) Active Directory
7 2 (8.333%) Migration
7 2 (8.333%) Stakeholder Management
7 2 (8.333%) SCCM
7 2 (8.333%) Fujitsu
7 2 (8.333%) PowerShell
7 2 (8.333%) Windows 7

Customer Engagement
Top Related IT Skills by Category

For the 6 months to 18 June 2013, IT jobs across the Berkshire region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Application Development
1 1 (4.167%) WebSphere
Application Platforms
1 1 (4.167%) Magento
Applications
1 2 (8.333%) MS Project
2 1 (4.167%) MS Office
2 1 (4.167%) MS Excel
2 1 (4.167%) MS PowerPoint
Communications & Networking
1 2 (8.333%) Firewall
1 2 (8.333%) Wireless
2 1 (4.167%) Network Security
2 1 (4.167%) Cisco ASA
2 1 (4.167%) Unified Communications
2 1 (4.167%) Cisco Nexus
2 1 (4.167%) LAN
2 1 (4.167%) WLAN
2 1 (4.167%) WAN
2 1 (4.167%) Internet
Development Applications
1 1 (4.167%) JIRA
General
1 8 (33.33%) Marketing
2 7 (29.17%) Telecoms
3 5 (20.83%) Finance
4 4 (16.67%) Retail
5 1 (4.167%) Multimedia
Job Titles
1 7 (29.17%) Marketing Manager
2 6 (25.00%) Business Analyst
2 6 (25.00%) Analyst
3 5 (20.83%) Product Manager
3 5 (20.83%) Software Manager
3 5 (20.83%) Product Marketing Manager
4 2 (8.333%) Financial Services Business Analyst
4 2 (8.333%) Delivery Manager
4 2 (8.333%) Financial Business Analyst
4 2 (8.333%) Architect
4 2 (8.333%) Development Manager
4 2 (8.333%) Network Consultant
4 2 (8.333%) Consultant
4 2 (8.333%) Services Delivery Manager
4 2 (8.333%) Service Manager
5 1 (4.167%) Business Development Manager
5 1 (4.167%) Sales Manager
5 1 (4.167%) Account Manager
5 1 (4.167%) Security Consultant
5 1 (4.167%) Pre Sales Consultant
Miscellaneous
1 1 (4.167%) Mobile App
1 1 (4.167%) Enterprise Software
Operating Systems
1 2 (8.333%) Windows
1 2 (8.333%) Windows Server 2003
1 2 (8.333%) Windows Server 2008
1 2 (8.333%) Windows 7
1 2 (8.333%) Windows 8
Processes & Methodologies
1 8 (33.33%) Business Analysis
2 6 (25.00%) Product Marketing
3 5 (20.83%) Project Management
4 4 (16.67%) E-Commerce
4 4 (16.67%) Use Case
5 3 (12.50%) Service Delivery
5 3 (12.50%) Change Management
6 2 (8.333%) Migration
6 2 (8.333%) Stakeholder Management
6 2 (8.333%) PRINCE2
6 2 (8.333%) CRM
7 1 (4.167%) Process Management
7 1 (4.167%) ERP
7 1 (4.167%) B2B
7 1 (4.167%) B2C
7 1 (4.167%) ITIL
7 1 (4.167%) eTOM
7 1 (4.167%) Business Development
7 1 (4.167%) Mobile Application Development
Programming Languages
1 2 (8.333%) VBScript
1 2 (8.333%) PowerShell
Qualifications
1 4 (16.67%) Degree
2 2 (8.333%) CCNP
2 2 (8.333%) Cisco Certification
3 1 (4.167%) Check Point Certification
3 1 (4.167%) MBA
3 1 (4.167%) CCSE
3 1 (4.167%) CCDP
System Software
1 2 (8.333%) Active Directory
Systems Management
1 2 (8.333%) SCCM
Vendors
1 2 (8.333%) Cisco
1 2 (8.333%) Microsoft
1 2 (8.333%) Fujitsu
2 1 (4.167%) ProCurve
2 1 (4.167%) hybris
2 1 (4.167%) Twitter
2 1 (4.167%) SAP
2 1 (4.167%) HP
2 1 (4.167%) CheckPoint
2 1 (4.167%) ATG
2 1 (4.167%) Sourcefire
2 1 (4.167%) Endeca
2 1 (4.167%) Huawei
2 1 (4.167%) Fortinet
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