Berkshire CRM Contracts

This section looks at the demand for Customer Relationship Management (CRM) skills within the Berkshire region with a comparison to our Processes & Methodologies category. Included is a guide to the contractor rates offered in IT jobs that have cited CRM over the 3 months to 21 August 2008 with a comparison to the same period last year.

Customer Relationship Management (CRM)
Location Abingdon Andover Basingstoke Bath Bedford Bedfordshire Belfast Berkshire Bingley Birmingham Blackpool Bolton Bournemouth Bracknell Brighton Bristol Bromley Buckinghamshire Camberley Cambridge Cambridgeshire Canary Wharf Cardiff Chelmsford Cheltenham Cheshire Chester City of London Clapham County Antrim Coventry Crawley Croydon Darlington Derby Derbyshire Devon Docklands, London Dorset Durham East Anglia East Kilbride East Midlands East of England East Sussex Eastleigh Edinburgh England Epsom Essex Farnborough Gatwick Gerrards Cross Glasgow Gloucester Gloucestershire Greenwich Halifax Hammersmith Hampshire Hertfordshire High Wycombe Home Counties Kent Kingston Upon Thames Lancashire Leeds Leicester Leicestershire Lichfield Liverpool Livingston London M4 Corridor Macclesfield Maidenhead Maidstone Manchester Merseyside Middlesex Midlands Milton Keynes Newbury Newcastle Newcastle Upon Tyne Norfolk North East North West Northampton Northamptonshire Northern Ireland Norwich Nottingham Nottinghamshire Oxford Oxfordshire Paddington Peterborough Plymouth Poole Preston Reading Reigate Rotherham Salford Scotland Slough Somerset South Coast South East South Lanarkshire South Wales South West South Yorkshire Staffordshire Staines Sunbury-on-Thames Surbiton Surrey Swansea Swindon Tadworth Taunton Thame Thames Valley Tunbridge Wells Tyne and Wear UK Uxbridge Wales Warrington Warwickshire Watford West Lothian West Malling West Midlands West Sussex West Wales West Yorkshire Wiltshire Wimbledon Winchester Windsor Wolverhampton Worthing Yeovil Yorkshire	3 months to 21 Aug 2008	Same period last year
Rank	42	74
Rank change on same period last year	+32
Matching contract IT job ads	108	101
As % of all UK contract IT job ads sampled	0.143 %	0.101 %
As % of the category below	5.305 %	3.787 %
Daily rates quoted	22	22
Average minimum daily rate	£374	£359
Average daily rate	£386	£370
% change on same period last year	+4.21 %
Average maximum daily rate	£397	£381
UK excluding London average daily rate	£392	£396
% change on same period last year	-1.03 %
Hourly rates quoted	3	5
Average minimum hourly rate	£23.00	£23.00
Average hourly rate	£26.33	£25.21
% change on same period last year	+4.43 %
Average maximum hourly rate	£29.67	£27.43
UK excluding London average hourly rate	£29.33	£25.03
% change on same period last year	+17.18 %
Processes & Methodologies Berkshire
Matching contract IT job ads	2036	2667
As % of all UK contract IT job ads sampled	2.687 %	2.656 %
Daily rates quoted	526	945
Average minimum daily rate	£363	£360
Average daily rate	£385	£382
% change on same period last year	+0.68 %
Average maximum daily rate	£406	£405
UK excluding London average daily rate	£380	£377
% change on same period last year	+0.74 %
Hourly rates quoted	96	196
Average minimum hourly rate	£28.55	£31.38
Average hourly rate	£30.67	£32.96
% change on same period last year	-6.93 %
Average maximum hourly rate	£32.80	£34.54
UK excluding London average hourly rate	£30.30	£30.18
% change on same period last year	+0.42 %
CRM South East

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

CRM
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing CRM across the Berkshire region as a proportion of the total demand within the Processes & Methodologies category.

CRM
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing CRM across the Berkshire region.

CRM
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing CRM across the Berkshire region over the 3 months to 21 August 2008.

CRM
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing CRM across the Berkshire region.

CRM
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing CRM across the Berkshire region over the 3 months to 21 August 2008.

CRM
Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing CRM within the Berkshire region over the 3 months to 21 August 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Reading	+8	28	£288	+28.11 %
Maidenhead	+8	13	-	-
Newbury	+23	8	£450	+62.89 %
Slough	-1	7	-	-
Bracknell	+21	6	£540	+27.05 %
Windsor	-	2	-	-

CRM South East

CRM
Top 30 Related IT Skills

For the 6 months to 21 August 2008, IT contractor jobs across the Berkshire region citing CRM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM.

1 45 (24.32 %) SQL 2 41 (22.16 %) Telecoms 3 39 (21.08 %) Oracle 4 26 (14.05 %) PL/SQL 4 26 (14.05 %) Siebel 5 22 (11.89 %) .NET 5 22 (11.89 %) Microsoft 6 21 (11.35 %) PeopleSoft 7 20 (10.81 %) UNIX 7 20 (10.81 %) BSS 8 19 (10.27 %) Service Delivery 8 19 (10.27 %) Back Office 8 19 (10.27 %) Business Continuity 8 19 (10.27 %) Business Intelligence 8 19 (10.27 %) XML

9 18 (9.730 %) Billing 10 17 (9.189 %) Finance 10 17 (9.189 %) Data Analysis 11 16 (8.649 %) Shell Script 11 16 (8.649 %) C# 12 15 (8.108 %) Marketing 13 14 (7.568 %) CSS 13 14 (7.568 %) SAP 14 12 (6.486 %) Java 14 12 (6.486 %) Microsoft CRM 14 12 (6.486 %) salesforce.com 15 11 (5.946 %) Singl.eView 15 11 (5.946 %) WebServices 15 11 (5.946 %) MS Excel 16 10 (5.405 %) Data Mining

CRM
Top Related IT Skills by Category

For the 6 months to 21 August 2008, IT contractor jobs across the Berkshire region citing CRM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited CRM. Up to 20 skills are shown per category.

Application Development 1 22 (11.89 %) .NET 2 19 (10.27 %) XML 3 14 (7.568 %) CSS 4 11 (5.946 %) WebServices 5 8 (4.324 %) ASP.NET 6 4 (2.162 %) HTML 6 4 (2.162 %) XHTML 7 3 (1.622 %) .NET Framework 7 3 (1.622 %) Middleware 7 3 (1.622 %) J2EE 8 2 (1.081 %) SOAP 8 2 (1.081 %) ASP 8 2 (1.081 %) SAX 8 2 (1.081 %) SAML 8 2 (1.081 %) WebSphere 8 2 (1.081 %) JSR 168 8 2 (1.081 %) JSR 170 9 1 (0.541 %) Windows SharePoint Services 9 1 (0.541 %) OLE 9 1 (0.541 %) COM	Application Platforms 1 7 (3.784 %) WebLogic 2 6 (3.243 %) SharePoint 2 6 (3.243 %) SharePoint Server 2007 3 4 (2.162 %) SAS 3 4 (2.162 %) Resin 4 3 (1.622 %) BizTalk Server 5 2 (1.081 %) Tomcat 5 2 (1.081 %) Apache 5 2 (1.081 %) MS Exchange 5 2 (1.081 %) Oracle 10gAS 6 1 (0.541 %) Oracle Workflow 6 1 (0.541 %) Office Communications Server 6 1 (0.541 %) Commerce Server 2007 6 1 (0.541 %) Commerce Server 6 1 (0.541 %) Content Management Server 6 1 (0.541 %) IIS
Applications 1 11 (5.946 %) MS Excel 2 3 (1.622 %) SPSS 3 2 (1.081 %) MS Project 3 2 (1.081 %) MS Office 3 2 (1.081 %) MS Visio 4 1 (0.541 %) Spreadsheet	Business Applications 1 12 (6.486 %) Microsoft CRM 2 11 (5.946 %) Singl.eView 3 9 (4.865 %) Dynamics CRM 4 8 (4.324 %) SAP CRM 5 4 (2.162 %) Pivotal CRM 6 3 (1.622 %) Oracle CRM 6 3 (1.622 %) SAP PM 6 3 (1.622 %) SAP HR 7 2 (1.081 %) Oracle Applications 8 1 (0.541 %) SAP FI/CO 8 1 (0.541 %) SAP CO 8 1 (0.541 %) Dynamics GP 8 1 (0.541 %) SAP R/3 8 1 (0.541 %) SAP FI 8 1 (0.541 %) Great Plains 8 1 (0.541 %) BPCS
Communications & Networking 1 20 (10.81 %) BSS 2 8 (4.324 %) Internet 3 5 (2.703 %) 3G 4 2 (1.081 %) LDAP 4 2 (1.081 %) HTTP 5 1 (0.541 %) Network Security 5 1 (0.541 %) CTI 5 1 (0.541 %) TCP/IP 5 1 (0.541 %) LAN 5 1 (0.541 %) WAN	Database & Business Intelligence 1 10 (5.405 %) Data Mining 2 9 (4.865 %) SQL Server 3 8 (4.324 %) Data Cleansing 4 7 (3.784 %) Crystal Reports 4 7 (3.784 %) MySQL 5 6 (3.243 %) Oracle 10g 6 4 (2.162 %) Oracle 8/8i 7 3 (1.622 %) Datawarehouse 8 2 (1.081 %) Oracle Reports 8 2 (1.081 %) Oracle 9i 8 2 (1.081 %) MS Access 9 1 (0.541 %) SQL Server 2005 9 1 (0.541 %) SQL Server 2000 9 1 (0.541 %) TOAD 9 1 (0.541 %) OLTP 9 1 (0.541 %) ETL 9 1 (0.541 %) DB2 9 1 (0.541 %) OLAP
Development Applications 1 3 (1.622 %) Flash 2 2 (1.081 %) TestDirector 3 1 (0.541 %) Oracle Forms	General 1 41 (22.16 %) Telecoms 2 19 (10.27 %) Back Office 3 18 (9.730 %) Billing 4 17 (9.189 %) Finance 5 15 (8.108 %) Marketing 6 10 (5.405 %) Front Office 7 4 (2.162 %) Automotive 8 3 (1.622 %) Banking 9 1 (0.541 %) Government 9 1 (0.541 %) Telemarketing 9 1 (0.541 %) Pharmaceutical
Job Titles 1 43 (23.24 %) Developer 2 29 (15.68 %) Analyst 3 22 (11.89 %) Project Manager 4 19 (10.27 %) Consultant 5 15 (8.108 %) Support Engineer 6 11 (5.946 %) Business Analyst 7 10 (5.405 %) PHP Developer 8 9 (4.865 %) CRM Consultant 8 9 (4.865 %) BSS Engineer 9 8 (4.324 %) Architect 9 8 (4.324 %) Senior Manager 9 8 (4.324 %) Programme Manager 9 8 (4.324 %) Data Analyst 10 7 (3.784 %) CRM Business Analyst 10 7 (3.784 %) OSS Engineer 11 6 (3.243 %) Solutions Designer 11 6 (3.243 %) Oracle Developer 12 5 (2.703 %) .NET Developer 12 5 (2.703 %) 2nd Line Support 12 5 (2.703 %) CRM Project Manager	Miscellaneous 1 4 (2.162 %) Management Information System 2 3 (1.622 %) Web 2.0 3 2 (1.081 %) Client/Server 3 2 (1.081 %) Clustering 4 1 (0.541 %) French Language 4 1 (0.541 %) German Language 4 1 (0.541 %) Economics 4 1 (0.541 %) Foreign Exchange (FX) 4 1 (0.541 %) PMI 4 1 (0.541 %) N-Tier
Operating Systems 1 20 (10.81 %) UNIX 2 9 (4.865 %) Windows 3 2 (1.081 %) Windows 2000 4 1 (0.541 %) Windows Server 2003 4 1 (0.541 %) Windows XP	Processes & Methodologies 1 19 (10.27 %) Service Delivery 1 19 (10.27 %) Business Continuity 1 19 (10.27 %) Business Intelligence 2 17 (9.189 %) Data Analysis 3 10 (5.405 %) Project Management 4 9 (4.865 %) User Acceptance Testing 5 8 (4.324 %) Migration 6 7 (3.784 %) Change Management 6 7 (3.784 %) PRINCE2 7 6 (3.243 %) Workflow 8 5 (2.703 %) Business Analysis 8 5 (2.703 %) B2B 9 4 (2.162 %) ERP 9 4 (2.162 %) Content Management 10 3 (1.622 %) Software Testing 10 3 (1.622 %) OO 11 2 (1.081 %) E-Commerce 11 2 (1.081 %) Automated Testing 11 2 (1.081 %) Fault Management 11 2 (1.081 %) Test Scripting
Programming Languages 1 45 (24.32 %) SQL 2 26 (14.05 %) PL/SQL 3 16 (8.649 %) Shell Script 3 16 (8.649 %) C# 4 12 (6.486 %) Java 5 10 (5.405 %) PHP 6 9 (4.865 %) JavaScript 7 7 (3.784 %) VB 8 5 (2.703 %) VB.NET 9 3 (1.622 %) VB6 10 1 (0.541 %) VBA 10 1 (0.541 %) Transact-SQL 10 1 (0.541 %) VBScript	Qualifications 1 8 (4.324 %) Degree 2 3 (1.622 %) ISEB 3 2 (1.081 %) Microsoft Certification 3 2 (1.081 %) PRINCE2 Certification 3 2 (1.081 %) PMP 3 2 (1.081 %) PMI Certification 4 1 (0.541 %) MAPM 4 1 (0.541 %) MCAD
Quality Assurance & Compliance 1 2 (1.081 %) QA	System Software 1 2 (1.081 %) Active Directory 2 1 (0.541 %) Terminal Server
Vendors 1 39 (21.08 %) Oracle 2 26 (14.05 %) Siebel 3 22 (11.89 %) Microsoft 4 21 (11.35 %) PeopleSoft 5 14 (7.568 %) SAP 6 12 (6.486 %) salesforce.com 7 4 (2.162 %) Ab Initio 8 3 (1.622 %) Adobe 8 3 (1.622 %) IBM 8 3 (1.622 %) Ericsson 9 2 (1.081 %) BEA 9 2 (1.081 %) Kerridge 10 1 (0.541 %) BT 10 1 (0.541 %) Epiphany 10 1 (0.541 %) Lagan 10 1 (0.541 %) Dell 10 1 (0.541 %) CA 10 1 (0.541 %) Citrix 10 1 (0.541 %) VERITAS 10 1 (0.541 %) Sage