The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the Birmingham region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 37 52 47
Rank change year-on-year
+15 -5
Contract jobs requiring a Service Desk Analyst 22 3 1
As % of all contract IT jobs located in Birmingham 3.40% 0.49% 0.20%
As % of the Job Titles category 3.72% 0.54% 0.21%
Number of daily rates quoted 10 0 0
Average daily rate
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£123 - -
UK excluding London average daily rate £123 £98 £109
% change year-on-year
+25.64% -10.34%
Number of hourly rates quoted 6 2 1
Average hourly rate £12.00 £10.14 £17.50
Average hourly rate % change year-on-year
+18.34% -42.05%
UK excluding London average hourly rate £12.33 £12.50 £12.35
% change year-on-year
-1.40% +1.21%
Service Desk Analyst
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Birmingham
Contract IT job ads with a match in the
Job Titles category
591 551 473
As % of all contract IT jobs located in Birmingham 91.34% 89.30% 94.04%
Number of daily rates quoted 379 309 219
Average daily rate £350 £325 £340
Average daily rate % change year-on-year
+7.69% -4.41%
90% offered a daily rate of more than £150 £208 £225
10% offered a daily rate of more than £475 £500 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 32 30 32
Average hourly rate £16.00 £15.00 £14.67
Average hourly rate % change year-on-year
+6.66% +2.24%
90% offered a hourly rate of more than £11.03 £9.50 £11.50
10% offered a hourly rate of more than £27.50 £34.00 £30.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Service Desk Analyst
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Birmingham

Service Desk Analyst
Daily Rate Trend in Birmingham

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the Birmingham region.

Service Desk Analyst Daily Rate Trend in Birmingham

Service Desk Analyst
Hourly Rate Trend in Birmingham

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the Birmingham region.

Service Desk Analyst Hourly Rate Trend in Birmingham

Service Desk Analyst
Top 30 Related IT Skills in Birmingham

For the 6 months to 19 December 2014, IT contractor jobs across the Birmingham region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 15 (51.72%) Windows
2 13 (44.83%) Active Directory
3 12 (41.38%) ITIL
3 12 (41.38%) Windows XP
3 12 (41.38%) SC Cleared
3 12 (41.38%) Security Cleared
4 11 (37.93%) MS Office
5 10 (34.48%) Windows 7
6 8 (27.59%) Incident Management
6 8 (27.59%) ITSM
7 7 (24.14%) Law
7 7 (24.14%) Legal
7 7 (24.14%) Blackberry
8 5 (17.24%) Remedy
8 5 (17.24%) Microsoft
8 5 (17.24%) Remedy ITSM
9 3 (10.34%) Service Management
9 3 (10.34%) Process Management
9 3 (10.34%) Performance Metrics
10 2 (6.90%) Service Delivery
10 2 (6.90%) SCOM
10 2 (6.90%) Tivoli
10 2 (6.90%) Linux
11 1 (3.45%) MS Excel
11 1 (3.45%) Citrix
11 1 (3.45%) ITIL Certification
11 1 (3.45%) Windows Server 2003
11 1 (3.45%) SLA
11 1 (3.45%) SCCM
11 1 (3.45%) Statistics

Service Desk Analyst
Top Related IT Skills in Birmingham by Category

For the 6 months to 19 December 2014, IT contractor jobs across the Birmingham region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Applications
1 11 (37.93%) MS Office
2 1 (3.45%) MS Excel
Business Applications
1 5 (17.24%) Remedy ITSM
General
1 7 (24.14%) Law
1 7 (24.14%) Legal
2 1 (3.45%) French Language
Miscellaneous
1 7 (24.14%) Blackberry
2 3 (10.34%) Performance Metrics
3 1 (3.45%) Statistics
3 1 (3.45%) FMCG
Operating Systems
1 15 (51.72%) Windows
2 12 (41.38%) Windows XP
3 10 (34.48%) Windows 7
4 2 (6.90%) Linux
5 1 (3.45%) Windows Server 2003
5 1 (3.45%) Windows Server 2008
Processes & Methodologies
1 12 (41.38%) ITIL
2 8 (27.59%) Incident Management
2 8 (27.59%) ITSM
3 3 (10.34%) Service Management
3 3 (10.34%) Process Management
4 2 (6.90%) Service Delivery
5 1 (3.45%) Logistics
Qualifications
1 12 (41.38%) SC Cleared
1 12 (41.38%) Security Cleared
2 1 (3.45%) ITIL Certification
Quality Assurance & Compliance
1 1 (3.45%) SLA
System Software
1 13 (44.83%) Active Directory
Systems Management
1 2 (6.90%) SCOM
1 2 (6.90%) Tivoli
2 1 (3.45%) SCCM
Vendors
1 5 (17.24%) Remedy
1 5 (17.24%) Microsoft
2 1 (3.45%) Citrix
2 1 (3.45%) LANDesk
2 1 (3.45%) ServiceNow