The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the Birmingham region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 29 June 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Jun 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 52 54 47
Rank change year-on-year
+2 -7
Contract jobs requiring a Service Desk Analyst 12 5 3
As % of all contract IT jobs located in Birmingham 1.63% 0.76% 0.60%
As % of the Job Titles category 1.72% 0.84% 0.64%
Number of daily rates quoted 6 3 0
Average daily rate
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of your Daily Rate
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£125 £125 -
UK excluding London average daily rate £125 £123 £111
% change year-on-year
+2.04% +10.11%
Number of hourly rates quoted 1 0 1
Average hourly rate £9.00 - £175.00
UK excluding London average hourly rate £13.00 £14.00 £12.50
% change year-on-year
-7.14% +12.00%
Service Desk Analyst
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Birmingham
Contract IT job ads with a match in the
Job Titles category
696 593 467
As % of all contract IT jobs located in Birmingham 94.57% 89.58% 93.03%
Number of daily rates quoted 460 354 238
Average daily rate £363 £340 £350
Average daily rate % change year-on-year
+6.61% -2.85%
90% offered a daily rate of more than £225 £225 £240
10% offered a daily rate of more than £500 £500 £525
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 35 35 19
Average hourly rate £15.00 £12.25 £16.50
Average hourly rate % change year-on-year
+22.44% -25.75%
90% offered a hourly rate of more than £9.60 £10.50 £11.00
10% offered a hourly rate of more than £46.20 £27.50 £175.00
UK excluding London average hourly rate £16.20 £16.50 £17.50
% change year-on-year
-1.81% -5.71%

Service Desk Analyst
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Birmingham

Service Desk Analyst
Daily Rate Trend in Birmingham

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the Birmingham region.

Service Desk Analyst Daily Rate Trend in Birmingham

Service Desk Analyst
Hourly Rate Trend in Birmingham

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the Birmingham region.

Service Desk Analyst Hourly Rate Trend in Birmingham

Service Desk Analyst
Top 30 Related IT Skills in Birmingham

For the 6 months to 29 June 2015, IT contractor jobs across the Birmingham region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 22 (70.97%) Windows
2 15 (48.39%) Microsoft
2 15 (48.39%) SLA
3 14 (45.16%) ITIL
4 13 (41.94%) MS Office
5 12 (38.71%) Windows XP
5 12 (38.71%) Citrix
5 12 (38.71%) Active Directory
6 11 (35.48%) Windows 7
7 9 (29.03%) Service Management
8 8 (25.81%) Blackberry
9 7 (22.58%) SC Cleared
9 7 (22.58%) Security Cleared
9 7 (22.58%) CMDB
10 6 (19.35%) WorkSite
10 6 (19.35%) Legal
10 6 (19.35%) Progress
11 5 (16.13%) MS Excel
12 4 (12.90%) ITIL Certification
12 4 (12.90%) Cisco
13 3 (9.68%) Windows Server 2003
13 3 (9.68%) VPN
13 3 (9.68%) LAN
13 3 (9.68%) VoIP
13 3 (9.68%) WAN
13 3 (9.68%) Linux
13 3 (9.68%) Windows Server 2008
13 3 (9.68%) Risk Analysis
13 3 (9.68%) ITSM
13 3 (9.68%) Service Delivery

Service Desk Analyst
Top Related IT Skills in Birmingham by Category

For the 6 months to 29 June 2015, IT contractor jobs across the Birmingham region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (19.35%) WorkSite
2 2 (6.45%) MS Exchange
3 1 (3.23%) Blackberry Enterprise Server
Applications
1 13 (41.94%) MS Office
2 5 (16.13%) MS Excel
Cloud Services
1 1 (3.23%) Office 365
Communications & Networking
1 3 (9.68%) LAN
1 3 (9.68%) VoIP
1 3 (9.68%) WAN
1 3 (9.68%) VPN
2 1 (3.23%) DNS
2 1 (3.23%) Intranet
2 1 (3.23%) 3G
2 1 (3.23%) DHCP
2 1 (3.23%) TCP/IP
2 1 (3.23%) Broadband
Database & Business Intelligence
1 1 (3.23%) SQL Server
General
1 6 (19.35%) Legal
2 2 (6.45%) German Language
2 2 (6.45%) Telecoms
3 1 (3.23%) Polish Language
3 1 (3.23%) French Language
Miscellaneous
1 8 (25.81%) Blackberry
2 7 (22.58%) CMDB
3 3 (9.68%) Analytical Skills
4 1 (3.23%) Management Information System
4 1 (3.23%) PDA
4 1 (3.23%) Statistics
Operating Systems
1 22 (70.97%) Windows
2 12 (38.71%) Windows XP
3 11 (35.48%) Windows 7
4 3 (9.68%) Windows Server 2003
4 3 (9.68%) Windows Server 2008
4 3 (9.68%) Linux
5 2 (6.45%) Windows 8
Processes & Methodologies
1 14 (45.16%) ITIL
2 9 (29.03%) Service Management
3 3 (9.68%) Service Delivery
3 3 (9.68%) ITSM
3 3 (9.68%) Risk Analysis
4 2 (6.45%) ITIL V3
4 2 (6.45%) Asset Management
4 2 (6.45%) Incident Management
5 1 (3.23%) IT Asset Management
5 1 (3.23%) Change Management
5 1 (3.23%) Configuration Management
Qualifications
1 7 (22.58%) SC Cleared
1 7 (22.58%) Security Cleared
2 4 (12.90%) ITIL Certification
3 2 (6.45%) MCP
Quality Assurance & Compliance
1 15 (48.39%) SLA
System Software
1 12 (38.71%) Active Directory
2 1 (3.23%) XenApp
Systems Management
1 1 (3.23%) Backup Exec
1 1 (3.23%) SCCM
Vendors
1 15 (48.39%) Microsoft
2 12 (38.71%) Citrix
3 6 (19.35%) Progress
4 4 (12.90%) Cisco
5 2 (6.45%) HP
5 2 (6.45%) Dell
5 2 (6.45%) Remedy
5 2 (6.45%) LANDesk
6 1 (3.23%) McAfee
6 1 (3.23%) VMware
6 1 (3.23%) Lotus