The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 28 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 May 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 116 113 113
Rank change year-on-year
-3 0
Permanent jobs requiring a Service Desk Analyst 13 6 7
As % of all permanent IT jobs located in Birmingham 0.70% 0.31% 0.41%
As % of the Job Titles category 0.73% 0.33% 0.43%
Number of salaries quoted 11 5 7
Average salary £21,500 £21,500 £21,000
Average salary % change year-on-year
- +2.38%
90% offered a salary of more than £16,000 £19,100 £20,736
10% offered a salary of more than £32,500 £22,500 £21,750
UK excluding London average salary £22,000 £21,500 £21,000
% change year-on-year
+2.32% +2.38%
Service Desk Analyst
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1775 1813 1621
As % of all permanent IT jobs located in Birmingham 96.26% 94.72% 94.63%
Number of salaries quoted 1445 1602 1366
Average salary £40,000 £42,500 £42,500
Average salary % change year-on-year
-5.88% -
90% offered a salary of more than £25,000 £27,000 £24,500
10% offered a salary of more than £65,000 £62,500 £65,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Birmingham

Service Desk Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Birmingham region.

Service Desk Analyst Salary Trend in Birmingham

Service Desk Analyst
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Birmingham region over the 3 months to 28 May 2015.

Service Desk Analyst Salary Histogram in Birmingham

Service Desk Analyst
Top 30 Related IT Skills in Birmingham

For the 6 months to 28 May 2015, IT jobs across the Birmingham region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 20 (80.00%) Windows
1 20 (80.00%) Microsoft
2 17 (68.00%) Active Directory
3 12 (48.00%) MS Office
4 11 (44.00%) Citrix
4 11 (44.00%) MS Exchange
5 9 (36.00%) Windows XP
6 8 (32.00%) VPN
7 7 (28.00%) Windows 2000
7 7 (28.00%) Windows 7
8 6 (24.00%) WorkSite
8 6 (24.00%) LANDesk
8 6 (24.00%) Kalman Filter
8 6 (24.00%) ITIL
8 6 (24.00%) SLA
8 6 (24.00%) Cisco
8 6 (24.00%) Interwoven
8 6 (24.00%) Document Management
8 6 (24.00%) Exchange Server 2000
8 6 (24.00%) Finance
8 6 (24.00%) Law
8 6 (24.00%) Blackberry
8 6 (24.00%) Apple
8 6 (24.00%) 3G
9 5 (20.00%) Incident Management
9 5 (20.00%) MS Excel
10 4 (16.00%) MS Access
10 4 (16.00%) SQL Server
10 4 (16.00%) MS Project
10 4 (16.00%) C

Service Desk Analyst
Top Related IT Skills in Birmingham by Category

For the 6 months to 28 May 2015, IT jobs across the Birmingham region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (44.00%) MS Exchange
2 6 (24.00%) WorkSite
2 6 (24.00%) Exchange Server 2000
3 4 (16.00%) Exchange Server 2010
4 2 (8.00%) Exchange Server 2013
5 1 (4.00%) IBM Notes
5 1 (4.00%) BizTalk Server
5 1 (4.00%) Exchange Server 2003
5 1 (4.00%) Exchange Server 2007
Applications
1 12 (48.00%) MS Office
2 5 (20.00%) MS Excel
3 4 (16.00%) MS Project
3 4 (16.00%) MS Visio
Cloud Services
1 1 (4.00%) SaaS
Communications & Networking
1 8 (32.00%) VPN
2 6 (24.00%) 3G
3 1 (4.00%) FTP
3 1 (4.00%) TCP/IP
3 1 (4.00%) SAN
3 1 (4.00%) Firewall
3 1 (4.00%) Wi-Fi
3 1 (4.00%) IPsec
3 1 (4.00%) L2TP
3 1 (4.00%) VLAN
3 1 (4.00%) NetScaler
Database & Business Intelligence
1 4 (16.00%) MS Access
1 4 (16.00%) SQL Server
2 1 (4.00%) SQL Server Integration Services
General
1 6 (24.00%) Finance
1 6 (24.00%) Law
Miscellaneous
1 6 (24.00%) Blackberry
2 1 (4.00%) Management Information System
2 1 (4.00%) iSeries
Operating Systems
1 20 (80.00%) Windows
2 9 (36.00%) Windows XP
3 7 (28.00%) Windows 2000
3 7 (28.00%) Windows 7
4 2 (8.00%) Linux
5 1 (4.00%) Windows Server 2008
5 1 (4.00%) Windows Server 2012
Processes & Methodologies
1 6 (24.00%) Kalman Filter
1 6 (24.00%) ITIL
1 6 (24.00%) Document Management
2 5 (20.00%) Incident Management
3 2 (8.00%) Risk Analysis
3 2 (8.00%) Change Management
3 2 (8.00%) CRM
4 1 (4.00%) ERP
4 1 (4.00%) B2B
4 1 (4.00%) Risk Management
4 1 (4.00%) Configuration Management
4 1 (4.00%) Open Source
4 1 (4.00%) Problem Management
4 1 (4.00%) Performance Monitoring
4 1 (4.00%) Mentoring
Programming Languages
1 4 (16.00%) C
2 2 (8.00%) SQL
3 1 (4.00%) T-SQL
3 1 (4.00%) ActionScript
3 1 (4.00%) Shell Script
3 1 (4.00%) ActionScript 2.0
3 1 (4.00%) PowerShell
Quality Assurance & Compliance
1 6 (24.00%) SLA
System Software
1 17 (68.00%) Active Directory
2 4 (16.00%) VMware Infrastructure
2 4 (16.00%) Hyper-V
3 1 (4.00%) Terminal Services
3 1 (4.00%) VMware ESX
3 1 (4.00%) XenApp
Systems Management
1 3 (12.00%) SCDPM
2 1 (4.00%) Norton AntiVirus
2 1 (4.00%) Nagios
2 1 (4.00%) SCOM
2 1 (4.00%) Cacti
Vendors
1 20 (80.00%) Microsoft
2 11 (44.00%) Citrix
3 6 (24.00%) LANDesk
3 6 (24.00%) Cisco
3 6 (24.00%) Interwoven
3 6 (24.00%) Apple
4 4 (16.00%) Adobe
4 4 (16.00%) VMware
5 1 (4.00%) IBM
5 1 (4.00%) HP
5 1 (4.00%) EMC
5 1 (4.00%) NetApp
5 1 (4.00%) Lotus
5 1 (4.00%) Symantec
5 1 (4.00%) Remedy
5 1 (4.00%) Sophos
5 1 (4.00%) Kaspersky
5 1 (4.00%) SonicWALL
5 1 (4.00%) AVG
Birmingham
Capita - ITIN
Salary: £19000 - £20000 per annum + Benefits
Posted: 14 days ago