The statistics below represent IT jobs advertised across the Birmingham region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 18 January 2017 with a comparison to same period over 2 years.

3 months to
18 Jan 2017
Same period 2016 Same period 2015
Service Desk Analyst
West Midlands / Birmingham
Rank 116 99 113
Rank change year-on-year
-17 +14
Permanent jobs requiring a Service Desk Analyst 15 22 13
As % of all permanent IT jobs located in Birmingham 0.78% 1.18% 0.72%
As % of the Job Titles category 0.81% 1.22% 0.74%
Number of salaries quoted 14 22 12
Median salary £19,000 £20,000 £20,000
Median salary % change year-on-year
-5.00% -
90% offered a salary of more than £18,000 £19,100 £19,050
10% offered a salary of more than £25,555 £22,950 £21,950
UK excluding London median salary £22,000 £21,500 £21,625
% change year-on-year
+2.32% -0.57%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1861 1810 1757
As % of all permanent IT jobs located in Birmingham 97.23% 97.00% 97.72%
Number of salaries quoted 1406 1535 1595
Median salary £42,500 £40,000 £40,000
Median salary % change year-on-year
+6.25% -
90% offered a salary of more than £27,500 £25,250 £22,500
10% offered a salary of more than £62,500 £65,000 £60,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

Service Desk Analyst
Jobs Demand Trend in Birmingham

The demand trend of job ads across the Birmingham region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in Birmingham

Service Desk Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Birmingham region.

Service Desk Analyst Salary Trend in Birmingham

Service Desk Analyst Skill Set
Top 30 Related IT Skills in Birmingham

For the 6 months to 18 January 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region featuring Service Desk Analyst in the job title.

1 19 (59.38%) Microsoft
2 18 (56.25%) Windows
3 16 (50.00%) MS Office
4 14 (43.75%) Active Directory
5 12 (37.50%) MS Excel
6 8 (25.00%) ITIL
6 8 (25.00%) Windows 7
7 7 (21.88%) Citrix
8 6 (18.75%) Finance
8 6 (18.75%) Retail
9 5 (15.63%) MS Exchange
10 4 (12.50%) VMware Infrastructure
10 4 (12.50%) Enterprise Storage
10 4 (12.50%) Hyper-V
10 4 (12.50%) ERP
10 4 (12.50%) MS Visio
10 4 (12.50%) MS Access
10 4 (12.50%) CRM
10 4 (12.50%) MS Project
10 4 (12.50%) Adobe
10 4 (12.50%) Document Management
10 4 (12.50%) VMware
10 4 (12.50%) LANDesk
10 4 (12.50%) Legal
11 3 (9.38%) Incident Management
11 3 (9.38%) Problem Management
11 3 (9.38%) Security Cleared
11 3 (9.38%) Law
11 3 (9.38%) Management Information System
11 3 (9.38%) Blackberry

Service Desk Analyst Skill Set
Top Related IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (15.63%) MS Exchange
2 3 (9.38%) Blackberry Enterprise Server
3 1 (3.13%) SharePoint
Applications
1 16 (50.00%) MS Office
2 12 (37.50%) MS Excel
3 4 (12.50%) MS Project
3 4 (12.50%) MS Visio
Cloud Services
1 1 (3.13%) G Suite
1 1 (3.13%) Office 365
Communications & Networking
1 2 (6.25%) LAN
2 1 (3.13%) Firewall
2 1 (3.13%) HTTP
2 1 (3.13%) TCP/IP
2 1 (3.13%) WAN
2 1 (3.13%) Wi-Fi
Database & Business Intelligence
1 4 (12.50%) MS Access
General
1 6 (18.75%) Finance
1 6 (18.75%) Retail
2 4 (12.50%) Legal
3 3 (9.38%) Law
4 2 (6.25%) French Language
4 2 (6.25%) German Language
4 2 (6.25%) Spanish Language
5 1 (3.13%) Danish Language
5 1 (3.13%) Dutch Language
5 1 (3.13%) Manufacturing
5 1 (3.13%) Swedish Language
Miscellaneous
1 4 (12.50%) Enterprise Storage
2 3 (9.38%) Blackberry
2 3 (9.38%) Management Information System
3 1 (3.13%) Analytical Skills
3 1 (3.13%) iPhone
Operating Systems
1 18 (56.25%) Windows
2 8 (25.00%) Windows 7
3 1 (3.13%) Linux
3 1 (3.13%) Windows Server
3 1 (3.13%) Windows Server 2008
Processes & Methodologies
1 8 (25.00%) ITIL
2 4 (12.50%) CRM
2 4 (12.50%) Document Management
2 4 (12.50%) ERP
3 3 (9.38%) Email Filtering
3 3 (9.38%) Incident Management
3 3 (9.38%) Kalman Filter
3 3 (9.38%) Problem Management
3 3 (9.38%) Process Improvement
4 2 (6.25%) Service Delivery
4 2 (6.25%) Ticket Management
5 1 (3.13%) Business Intelligence
5 1 (3.13%) Information Security
5 1 (3.13%) Security Operations
5 1 (3.13%) Stakeholder Management
Qualifications
1 3 (9.38%) Security Cleared
2 2 (6.25%) Degree
2 2 (6.25%) SC Cleared
3 1 (3.13%) ITIL Certification
3 1 (3.13%) Microsoft Certification
Quality Assurance & Compliance
1 3 (9.38%) SLA
System Software
1 14 (43.75%) Active Directory
2 4 (12.50%) Hyper-V
2 4 (12.50%) VMware Infrastructure
Systems Management
1 1 (3.13%) SCOM
1 1 (3.13%) Tivoli
Vendors
1 19 (59.38%) Microsoft
2 7 (21.88%) Citrix
3 4 (12.50%) Adobe
3 4 (12.50%) LANDesk
3 4 (12.50%) VMware
4 2 (6.25%) Dell
4 2 (6.25%) Remedy
5 1 (3.13%) Cisco
5 1 (3.13%) EqualLogic
5 1 (3.13%) Google
5 1 (3.13%) IBM
5 1 (3.13%) NetApp
Birmingham, West Midlands (County)
Venturi
Salary: £18000 - £19500 per annum + Benefits
Posted: 6 days ago
Birmingham
Hays Specialist Recruitment Ltd
Salary: £25000.00 - £30000.00 per annum
Posted: 27 days ago