The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 114 115 108
Rank change year-on-year
+1 -7
Permanent jobs requiring a Service Desk Analyst 15 2 6
As % of all permanent IT jobs located in Birmingham 0.83% 0.11% 0.34%
As % of the Job Titles category 0.86% 0.12% 0.36%
Number of salaries quoted 13 2 6
Average salary £21,500 £20,500 £20,894
Average salary % change year-on-year
+4.87% -1.88%
90% offered a salary of more than £16,600 £18,900 £18,947
10% offered a salary of more than £30,600 £22,100 £21,000
UK excluding London average salary £21,750 £21,000 £21,000
% change year-on-year
+3.57% -
Service Desk Analyst
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1736 1727 1644
As % of all permanent IT jobs located in Birmingham 96.18% 95.57% 94.16%
Number of salaries quoted 1433 1497 1372
Average salary £40,000 £42,500 £40,000
Average salary % change year-on-year
-5.88% +6.25%
90% offered a salary of more than £25,000 £27,500 £25,000
10% offered a salary of more than £65,000 £65,000 £65,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Birmingham

Service Desk Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Birmingham region.

Service Desk Analyst Salary Trend in Birmingham

Service Desk Analyst
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Birmingham region over the 3 months to 24 April 2015.

Service Desk Analyst Salary Histogram in Birmingham

Service Desk Analyst
Top 30 Related IT Skills in Birmingham

For the 6 months to 24 April 2015, IT jobs across the Birmingham region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 25 (80.65%) Windows
2 22 (70.97%) Microsoft
3 21 (67.74%) Active Directory
4 15 (48.39%) MS Office
5 12 (38.71%) Windows XP
5 12 (38.71%) Citrix
6 11 (35.48%) MS Exchange
7 10 (32.26%) SLA
8 9 (29.03%) ITIL
8 9 (29.03%) Windows 7
9 8 (25.81%) MS Excel
9 8 (25.81%) VPN
10 7 (22.58%) Windows 2000
10 7 (22.58%) Law
10 7 (22.58%) Blackberry
11 6 (19.35%) 3G
11 6 (19.35%) Interwoven
11 6 (19.35%) Apple
11 6 (19.35%) Finance
11 6 (19.35%) Cisco
11 6 (19.35%) SQL Server
11 6 (19.35%) Exchange Server 2000
11 6 (19.35%) Kalman Filter
11 6 (19.35%) Document Management
11 6 (19.35%) WorkSite
11 6 (19.35%) LANDesk
12 5 (16.13%) Incident Management
13 4 (12.90%) VMware Infrastructure
13 4 (12.90%) Exchange Server 2010
13 4 (12.90%) Hyper-V

Service Desk Analyst
Top Related IT Skills in Birmingham by Category

For the 6 months to 24 April 2015, IT jobs across the Birmingham region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 11 (35.48%) MS Exchange
2 6 (19.35%) Exchange Server 2000
2 6 (19.35%) WorkSite
3 4 (12.90%) Exchange Server 2010
4 2 (6.45%) Exchange Server 2013
5 1 (3.23%) Exchange Server 2007
5 1 (3.23%) Exchange Server 2003
5 1 (3.23%) BizTalk Server
5 1 (3.23%) Blackberry Enterprise Server
5 1 (3.23%) IBM Notes
Applications
1 15 (48.39%) MS Office
2 8 (25.81%) MS Excel
3 4 (12.90%) MS Visio
3 4 (12.90%) MS Project
Cloud Services
1 1 (3.23%) SaaS
Communications & Networking
1 8 (25.81%) VPN
2 6 (19.35%) 3G
3 3 (9.68%) TCP/IP
4 1 (3.23%) FTP
4 1 (3.23%) SAN
4 1 (3.23%) L2TP
4 1 (3.23%) Firewall
4 1 (3.23%) Wi-Fi
4 1 (3.23%) IPsec
4 1 (3.23%) VLAN
4 1 (3.23%) NetScaler
Database & Business Intelligence
1 6 (19.35%) SQL Server
2 4 (12.90%) MS Access
3 1 (3.23%) BusinessObjects
3 1 (3.23%) SQL Server Integration Services
General
1 7 (22.58%) Law
2 6 (19.35%) Finance
3 1 (3.23%) Legal
Miscellaneous
1 7 (22.58%) Blackberry
2 1 (3.23%) Management Information System
2 1 (3.23%) iSeries
2 1 (3.23%) Open Source
2 1 (3.23%) Analytical Skills
Operating Systems
1 25 (80.65%) Windows
2 12 (38.71%) Windows XP
3 9 (29.03%) Windows 7
4 7 (22.58%) Windows 2000
5 2 (6.45%) Linux
6 1 (3.23%) Windows Server 2008
6 1 (3.23%) Windows Server 2012
Processes & Methodologies
1 9 (29.03%) ITIL
2 6 (19.35%) Document Management
2 6 (19.35%) Kalman Filter
3 5 (16.13%) Incident Management
4 2 (6.45%) Risk Analysis
4 2 (6.45%) CRM
5 1 (3.23%) ERP
5 1 (3.23%) B2B
5 1 (3.23%) Configuration Management
5 1 (3.23%) Change Management
5 1 (3.23%) Risk Management
5 1 (3.23%) SAP Implementation
5 1 (3.23%) Performance Monitoring
5 1 (3.23%) Mentoring
Programming Languages
1 4 (12.90%) C
2 2 (6.45%) SQL
3 1 (3.23%) T-SQL
3 1 (3.23%) ActionScript
3 1 (3.23%) Shell Script
3 1 (3.23%) PowerShell
3 1 (3.23%) ActionScript 2.0
Qualifications
1 1 (3.23%) BC Cleared
1 1 (3.23%) Security Cleared
Quality Assurance & Compliance
1 10 (32.26%) SLA
System Software
1 21 (67.74%) Active Directory
2 4 (12.90%) VMware Infrastructure
2 4 (12.90%) Hyper-V
3 1 (3.23%) XenApp
3 1 (3.23%) Terminal Services
3 1 (3.23%) VMware ESX
Systems Management
1 3 (9.68%) SCDPM
2 1 (3.23%) Nagios
2 1 (3.23%) Norton AntiVirus
2 1 (3.23%) SCOM
2 1 (3.23%) Cacti
Vendors
1 22 (70.97%) Microsoft
2 12 (38.71%) Citrix
3 6 (19.35%) Interwoven
3 6 (19.35%) Apple
3 6 (19.35%) Cisco
3 6 (19.35%) LANDesk
4 4 (12.90%) VMware
4 4 (12.90%) Adobe
5 1 (3.23%) HP
5 1 (3.23%) EMC
5 1 (3.23%) IBM
5 1 (3.23%) Business Objects
5 1 (3.23%) SAP
5 1 (3.23%) Symantec
5 1 (3.23%) Remedy
5 1 (3.23%) McAfee
5 1 (3.23%) Sophos
5 1 (3.23%) NetApp
5 1 (3.23%) Lotus
5 1 (3.23%) SonicWALL