The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 102 100 101
Rank change year-on-year
-2 +1
Permanent jobs requiring a Service Desk Analyst 18 10 12
As % of all permanent IT jobs located in Birmingham 1.00% 0.66% 0.71%
As % of the Job Titles category 1.04% 0.70% 0.75%
Number of salaries quoted 17 10 10
Average salary £20,000 £22,000 £17,000
Average salary % change year-on-year
-9.09% +29.41%
90% offered a salary of more than £19,300 £17,000 £16,950
10% offered a salary of more than £23,800 £33,000 £19,425
UK excluding London average salary £21,750 £22,000 £22,000
% change year-on-year
-1.13% -
Service Desk Analyst
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1734 1425 1592
As % of all permanent IT jobs located in Birmingham 95.85% 94.06% 94.76%
Number of salaries quoted 1573 1242 1360
Average salary £40,000 £41,000 £40,000
Average salary % change year-on-year
-2.43% +2.50%
90% offered a salary of more than £22,500 £25,000 £25,000
10% offered a salary of more than £65,000 £62,500 £55,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Birmingham

Service Desk Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Birmingham region.

Service Desk Analyst Salary Trend in Birmingham

Service Desk Analyst
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Birmingham region over the 3 months to 30 January 2015.

Service Desk Analyst Salary Histogram in Birmingham

Service Desk Analyst
Top 30 Related IT Skills in Birmingham

For the 6 months to 30 January 2015, IT jobs across the Birmingham region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 17 (51.52%) Windows
2 16 (48.48%) ITIL
2 16 (48.48%) Microsoft
3 12 (36.36%) Active Directory
3 12 (36.36%) Incident Management
4 10 (30.30%) MS Office
5 8 (24.24%) SLA
6 7 (21.21%) Remedy
6 7 (21.21%) ITSM
6 7 (21.21%) Remedy ITSM
7 6 (18.18%) MS Excel
7 6 (18.18%) Windows XP
8 5 (15.15%) Windows 7
9 4 (12.12%) SQL Server
9 4 (12.12%) Citrix
10 3 (9.09%) MS Exchange
10 3 (9.09%) TCP/IP
11 2 (6.06%) Finance
11 2 (6.06%) Law
11 2 (6.06%) Exchange Server 2010
11 2 (6.06%) Security Cleared
11 2 (6.06%) Windows Server 2008
11 2 (6.06%) LANDesk
11 2 (6.06%) DNS
11 2 (6.06%) Blackberry
11 2 (6.06%) Internet
12 1 (3.03%) 3G
12 1 (3.03%) McAfee
12 1 (3.03%) Blackberry Enterprise Server
12 1 (3.03%) ITIL Certification

Service Desk Analyst
Top Related IT Skills in Birmingham by Category

For the 6 months to 30 January 2015, IT jobs across the Birmingham region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (9.09%) MS Exchange
2 2 (6.06%) Exchange Server 2010
3 1 (3.03%) Blackberry Enterprise Server
3 1 (3.03%) IBM Notes
3 1 (3.03%) Exchange Server 2007
3 1 (3.03%) WorkSite
3 1 (3.03%) Exchange Server 2000
3 1 (3.03%) Exchange Server 2013
Applications
1 10 (30.30%) MS Office
2 6 (18.18%) MS Excel
3 1 (3.03%) MS Visio
3 1 (3.03%) MS Project
Business Applications
1 7 (21.21%) Remedy ITSM
Communications & Networking
1 3 (9.09%) TCP/IP
2 2 (6.06%) DNS
2 2 (6.06%) Internet
3 1 (3.03%) 3G
3 1 (3.03%) VPN
Database & Business Intelligence
1 4 (12.12%) SQL Server
2 1 (3.03%) BusinessObjects
2 1 (3.03%) MS Access
General
1 2 (6.06%) Finance
1 2 (6.06%) Law
2 1 (3.03%) Legal
Miscellaneous
1 2 (6.06%) Blackberry
2 1 (3.03%) Analytical Skills
2 1 (3.03%) Management Information System
Operating Systems
1 17 (51.52%) Windows
2 6 (18.18%) Windows XP
3 5 (15.15%) Windows 7
4 2 (6.06%) Windows Server 2008
5 1 (3.03%) Windows Server 2003
5 1 (3.03%) Windows 2000
5 1 (3.03%) Windows 8
Processes & Methodologies
1 16 (48.48%) ITIL
2 12 (36.36%) Incident Management
3 7 (21.21%) ITSM
4 1 (3.03%) CRM
4 1 (3.03%) SAP Implementation
4 1 (3.03%) Kalman Filter
4 1 (3.03%) Stakeholder Management
4 1 (3.03%) Document Management
4 1 (3.03%) Risk Management
Programming Languages
1 1 (3.03%) C
Qualifications
1 2 (6.06%) Security Cleared
2 1 (3.03%) ITIL Certification
2 1 (3.03%) BC Cleared
Quality Assurance & Compliance
1 8 (24.24%) SLA
System Software
1 12 (36.36%) Active Directory
2 1 (3.03%) Terminal Services
2 1 (3.03%) Hyper-V
2 1 (3.03%) VMware Infrastructure
Systems Management
1 1 (3.03%) SCDPM
Vendors
1 16 (48.48%) Microsoft
2 7 (21.21%) Remedy
3 4 (12.12%) Citrix
4 2 (6.06%) LANDesk
5 1 (3.03%) McAfee
5 1 (3.03%) Interwoven
5 1 (3.03%) Lotus
5 1 (3.03%) Apple
5 1 (3.03%) Adobe
5 1 (3.03%) Cisco
5 1 (3.03%) Business Objects
5 1 (3.03%) SAP
5 1 (3.03%) VMware
Birmingham
Barclay Anderson
Salary: £0 - £35,000 per year
Posted: 9 days ago
Birmingham, West Midlands (B7)
Guru Careers
Salary: £27 - 32k
Posted: 23 days ago