The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 11 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Birmingham region.

Location
3 months to
11 Jul 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 108 114 110
Rank change year-on-year
+6 -4
Permanent jobs requiring a Service Desk Analyst 7 10 3
As % of all permanent IT jobs located in Birmingham 0.37% 0.51% 0.18%
As % of the Job Titles category 0.39% 0.55% 0.19%
Number of salaries quoted 6 9 3
Average salary £21,750 £20,500 £22,500
Average salary % change year-on-year
+6.09% -8.88%
UK excluding London average salary £22,000 £20,500 £21,500
% change year-on-year
+7.31% -4.65%
Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1788 1831 1616
As % of all permanent IT jobs located in Birmingham 93.37% 93.90% 94.72%
Number of salaries quoted 1557 1605 1437
Average salary £42,500 £42,500 £40,500
Average salary % change year-on-year
- +4.93%
90% offered a salary of more than £27,000 £25,000 £26,500
10% offered a salary of more than £65,000 £65,000 £65,000
UK excluding London average salary £40,000 £38,000 £38,500
% change year-on-year
+5.26% -1.29%
Service Desk Analyst
West Midlands

Service Desk Analyst
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Birmingham

Service Desk Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Birmingham region.

Service Desk Analyst Salary Trend in Birmingham

Service Desk Analyst
Top 30 Related IT Skills in Birmingham

For the 6 months to 11 July 2014, IT jobs across the Birmingham region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 10 (90.91%) Windows
2 9 (81.82%) Microsoft
3 7 (63.64%) Active Directory
4 6 (54.55%) ITIL
5 5 (45.45%) MS Office
5 5 (45.45%) Windows XP
6 4 (36.36%) Legal
7 3 (27.27%) Law
7 3 (27.27%) Windows Server 2003
7 3 (27.27%) MS Excel
7 3 (27.27%) MS Exchange
7 3 (27.27%) Windows 2000
7 3 (27.27%) VPN
7 3 (27.27%) ITIL Certification
7 3 (27.27%) Exchange Server 2000
7 3 (27.27%) Windows Server 2008
7 3 (27.27%) Windows 7
8 2 (18.18%) Windows 8
8 2 (18.18%) Linux
8 2 (18.18%) Blackberry
8 2 (18.18%) Citrix
8 2 (18.18%) Stakeholder Management
9 1 (9.09%) Service Delivery
9 1 (9.09%) Back Office
9 1 (9.09%) Finance
9 1 (9.09%) 3G
9 1 (9.09%) LAN
9 1 (9.09%) WAN
9 1 (9.09%) Interwoven
9 1 (9.09%) Lotus

Service Desk Analyst
Top Related IT Skills in Birmingham by Category

For the 6 months to 11 July 2014, IT jobs across the Birmingham region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (27.27%) MS Exchange
1 3 (27.27%) Exchange Server 2000
2 1 (9.09%) IBM Notes
Applications
1 5 (45.45%) MS Office
2 3 (27.27%) MS Excel
Communications & Networking
1 3 (27.27%) VPN
2 1 (9.09%) 3G
2 1 (9.09%) LAN
2 1 (9.09%) WAN
General
1 4 (36.36%) Legal
2 3 (27.27%) Law
3 1 (9.09%) Back Office
3 1 (9.09%) Finance
Miscellaneous
1 2 (18.18%) Blackberry
Operating Systems
1 10 (90.91%) Windows
2 5 (45.45%) Windows XP
3 3 (27.27%) Windows Server 2003
3 3 (27.27%) Windows Server 2008
3 3 (27.27%) Windows 7
3 3 (27.27%) Windows 2000
4 2 (18.18%) Linux
4 2 (18.18%) Windows 8
Processes & Methodologies
1 6 (54.55%) ITIL
2 2 (18.18%) Stakeholder Management
3 1 (9.09%) Document Management
3 1 (9.09%) Service Delivery
Qualifications
1 3 (27.27%) ITIL Certification
2 1 (9.09%) MOS
System Software
1 7 (63.64%) Active Directory
2 1 (9.09%) Terminal Services
2 1 (9.09%) XenApp
Vendors
1 9 (81.82%) Microsoft
2 2 (18.18%) Citrix
3 1 (9.09%) Interwoven
3 1 (9.09%) Lotus
3 1 (9.09%) Apple
3 1 (9.09%) LANDesk
3 1 (9.09%) Cisco