The first table below looks at the demand for the Service Desk Analyst role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 24 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Birmingham region.

Location
3 months to
24 May 2013
Same period 2012 Same period 2011
Service Desk Analyst
Rank 111 99 87
Rank change year-on-year
-12 -12
Permanent jobs requiring a Service Desk Analyst 7 1 4
As % of all permanent IT jobs located in Birmingham 0.412% 0.067% 0.298%
As % of the Job Titles category 0.435% 0.070% 0.312%
Number of salaries quoted 7 1 0
Average salary £21,000 £22,500 -
Average salary % change year-on-year
-6.66% -
UK excluding London average salary £21,000 £21,500 £21,000
% change year-on-year
-2.32% +2.38%
All Job Titles
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1610 1423 1284
As % of all permanent IT jobs located in Birmingham 94.71% 96.02% 95.54%
Number of salaries quoted 1351 1272 1115
Average salary £42,255 £39,000 £37,500
Average salary % change year-on-year
+8.34% +4.00%
90% offered a salary of more than £25,000 £25,500 £23,750
10% offered a salary of more than £62,500 £65,000 £62,500
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
Service Desk Analyst
West Midlands

Service Desk Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst across the Birmingham region as a proportion of the total demand within the Job Titles category.

Birmingham Service Desk Analyst Jobs Demand Trend

Service Desk Analyst
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Birmingham region.

Birmingham Service Desk Analyst Salary Trend

Service Desk Analyst
Top 30 Related IT Skills

For the 6 months to 24 May 2013, IT jobs across the Birmingham region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 10 (58.82%) ITIL
1 10 (58.82%) Microsoft
2 8 (47.06%) MS Office
2 8 (47.06%) Windows
3 6 (35.29%) MS Excel
3 6 (35.29%) Active Directory
3 6 (35.29%) Law
4 5 (29.41%) Windows 2000
5 4 (23.53%) Windows XP
5 4 (23.53%) Citrix
6 3 (17.65%) Service Management
6 3 (17.65%) MS Exchange
6 3 (17.65%) TCP/IP
6 3 (17.65%) Legal
6 3 (17.65%) IP Telephony
6 3 (17.65%) SC Cleared
6 3 (17.65%) Security Cleared
6 3 (17.65%) LANDesk
6 3 (17.65%) Finance
7 2 (11.76%) Exchange Server 2000
7 2 (11.76%) XenApp
7 2 (11.76%) SLA
7 2 (11.76%) Windows Server 2003
7 2 (11.76%) Sophos
7 2 (11.76%) Blackberry
7 2 (11.76%) ITIL Certification
8 1 (5.882%) Interwoven
8 1 (5.882%) PMI
8 1 (5.882%) PMI Certification
8 1 (5.882%) Terminal Server

Service Desk Analyst
Top Related IT Skills by Category

For the 6 months to 24 May 2013, IT jobs across the Birmingham region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (17.65%) MS Exchange
2 2 (11.76%) Exchange Server 2000
3 1 (5.882%) Blackberry Enterprise Server
Applications
1 8 (47.06%) MS Office
2 6 (35.29%) MS Excel
3 1 (5.882%) MS Visio
3 1 (5.882%) MS Project
Communications & Networking
1 3 (17.65%) TCP/IP
1 3 (17.65%) IP Telephony
2 1 (5.882%) 3G
2 1 (5.882%) LAN
2 1 (5.882%) WAN
2 1 (5.882%) Network Security
Database & Business Intelligence
1 1 (5.882%) MS Access
General
1 6 (35.29%) Law
2 3 (17.65%) Legal
2 3 (17.65%) Finance
3 1 (5.882%) Dutch Language
3 1 (5.882%) French Language
3 1 (5.882%) German Language
3 1 (5.882%) Polish Language
Miscellaneous
1 2 (11.76%) Blackberry
2 1 (5.882%) PMI
Operating Systems
1 8 (47.06%) Windows
2 5 (29.41%) Windows 2000
3 4 (23.53%) Windows XP
4 2 (11.76%) Windows Server 2003
5 1 (5.882%) Windows NT
5 1 (5.882%) Windows 7
Processes & Methodologies
1 10 (58.82%) ITIL
2 3 (17.65%) Service Management
3 1 (5.882%) Service Delivery
3 1 (5.882%) Change Management
3 1 (5.882%) Document Management
Qualifications
1 3 (17.65%) SC Cleared
1 3 (17.65%) Security Cleared
2 2 (11.76%) ITIL Certification
3 1 (5.882%) PMI Certification
3 1 (5.882%) CCA
3 1 (5.882%) Citrix Certification
3 1 (5.882%) Microsoft Certification
3 1 (5.882%) MCSE
3 1 (5.882%) MCP
3 1 (5.882%) CCEE
3 1 (5.882%) CCAA
3 1 (5.882%) CCIA
3 1 (5.882%) MOS
3 1 (5.882%) MCDST
3 1 (5.882%) Degree
Quality Assurance & Compliance
1 2 (11.76%) SLA
System Software
1 6 (35.29%) Active Directory
2 2 (11.76%) XenApp
3 1 (5.882%) Terminal Server
3 1 (5.882%) XenServer
3 1 (5.882%) XenDesktop
3 1 (5.882%) Citrix Presentation Server
Vendors
1 10 (58.82%) Microsoft
2 4 (23.53%) Citrix
3 3 (17.65%) LANDesk
4 2 (11.76%) Sophos
5 1 (5.882%) Interwoven
5 1 (5.882%) Adobe
5 1 (5.882%) AppSense
Birmingham, West Midlands (County)
You will be working within a Windows based environment, so you will be expected to have previous experience supporting Windows NT/2000/XP and be familiar with MS...
Circle Recruitment
Salary: £19000 - £22000 per annum
Posted: 20 May 2013