The statistics below represent IT jobs advertised across the Birmingham region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 8 December 2016 with a comparison to same period over 2 years.

3 months to
8 Dec 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 120 107 129
Rank change year-on-year
-13 +22
Permanent jobs requiring a Service Desk Analyst 19 24 13
As % of all permanent IT jobs located in Birmingham 0.85% 1.25% 0.59%
As % of the Job Titles category 0.88% 1.28% 0.61%
Number of salaries quoted 19 20 12
Median salary £23,000 £20,500 £19,750
Median salary % change year-on-year
+12.19% +3.79%
90% offered a salary of more than £18,800 £19,900 £18,500
10% offered a salary of more than £25,330 £23,225 £21,900
UK excluding London median salary £22,000 £21,362 £21,500
% change year-on-year
+2.98% -0.64%
Service Desk Analyst
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
2167 1869 2131
As % of all permanent IT jobs located in Birmingham 96.44% 97.34% 97.22%
Number of salaries quoted 1662 1568 1935
Median salary £42,500 £40,000 £40,000
Median salary % change year-on-year
+6.25% -
90% offered a salary of more than £26,650 £25,000 £22,982
10% offered a salary of more than £62,500 £65,000 £60,000
UK excluding London median salary £41,500 £41,000 £40,000
% change year-on-year
+1.21% +2.50%

Service Desk Analyst
Jobs Demand Trend in Birmingham

The demand trend of job ads across the Birmingham region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in Birmingham

Service Desk Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Birmingham region.

Service Desk Analyst Salary Trend in Birmingham

Service Desk Analyst Skill Set
Top 30 Related IT Skills in Birmingham

For the 6 months to 8 December 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region featuring Service Desk Analyst in the job title.

1 24 (75.00%) Windows
2 17 (53.13%) MS Office
2 17 (53.13%) Microsoft
3 16 (50.00%) Active Directory
4 12 (37.50%) MS Excel
5 10 (31.25%) Windows 7
6 8 (25.00%) MS Exchange
6 8 (25.00%) Citrix
7 6 (18.75%) Blackberry
7 6 (18.75%) Blackberry Enterprise Server
7 6 (18.75%) LAN
7 6 (18.75%) ITIL
7 6 (18.75%) Law
7 6 (18.75%) Legal
8 5 (15.63%) Service Delivery
8 5 (15.63%) Retail
8 5 (15.63%) Incident Management
8 5 (15.63%) Finance
8 5 (15.63%) WAN
8 5 (15.63%) SLA
8 5 (15.63%) Ticket Management
9 4 (12.50%) Enterprise Storage
9 4 (12.50%) Hyper-V
9 4 (12.50%) Remedy
9 4 (12.50%) VMware Infrastructure
9 4 (12.50%) Document Management
9 4 (12.50%) VMware
10 3 (9.38%) Firewall
10 3 (9.38%) Management Information System
10 3 (9.38%) LANDesk

Service Desk Analyst Skill Set
Top Related IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (25.00%) MS Exchange
2 6 (18.75%) Blackberry Enterprise Server
3 1 (3.13%) SharePoint
Applications
1 17 (53.13%) MS Office
2 12 (37.50%) MS Excel
3 3 (9.38%) MS Project
3 3 (9.38%) MS Visio
Cloud Services
1 1 (3.13%) G Suite
1 1 (3.13%) Microsoft Azure
1 1 (3.13%) Office 365
Communications & Networking
1 6 (18.75%) LAN
2 5 (15.63%) WAN
3 3 (9.38%) Firewall
3 3 (9.38%) VPN
4 1 (3.13%) Wi-Fi
Database & Business Intelligence
1 3 (9.38%) MS Access
General
1 6 (18.75%) Law
1 6 (18.75%) Legal
2 5 (15.63%) Finance
2 5 (15.63%) Retail
3 1 (3.13%) Manufacturing
Miscellaneous
1 6 (18.75%) Blackberry
2 4 (12.50%) Enterprise Storage
3 3 (9.38%) Management Information System
4 2 (6.25%) Mathematics
5 1 (3.13%) Analytical Skills
5 1 (3.13%) Driving Licence
5 1 (3.13%) iPhone
Operating Systems
1 24 (75.00%) Windows
2 10 (31.25%) Windows 7
3 1 (3.13%) Windows Server
3 1 (3.13%) Windows Server 2008
Processes & Methodologies
1 6 (18.75%) ITIL
2 5 (15.63%) Incident Management
2 5 (15.63%) Service Delivery
2 5 (15.63%) Ticket Management
3 4 (12.50%) Document Management
4 3 (9.38%) Problem Management
4 3 (9.38%) Process Improvement
5 2 (6.25%) Email Filtering
5 2 (6.25%) Kalman Filter
6 1 (3.13%) Stakeholder Management
Programming Languages
1 2 (6.25%) SQL
Qualifications
1 2 (6.25%) SC Cleared
1 2 (6.25%) Security Cleared
2 1 (3.13%) Degree
2 1 (3.13%) ITIL Certification
2 1 (3.13%) Microsoft Certification
Quality Assurance & Compliance
1 5 (15.63%) SLA
System Software
1 16 (50.00%) Active Directory
2 4 (12.50%) Hyper-V
2 4 (12.50%) VMware Infrastructure
Vendors
1 17 (53.13%) Microsoft
2 8 (25.00%) Citrix
3 4 (12.50%) Remedy
3 4 (12.50%) VMware
4 3 (9.38%) Adobe
4 3 (9.38%) LANDesk
5 2 (6.25%) Cisco
5 2 (6.25%) Dell
6 1 (3.13%) EqualLogic
6 1 (3.13%) Google
6 1 (3.13%) NetApp