The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 14 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
14 Feb 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 105 110 102
Rank change year-on-year
+5 -8
Permanent jobs requiring a Service Desk Analyst 27 14 8
As % of all permanent IT jobs located in Birmingham 1.30% 0.79% 0.55%
As % of the Job Titles category 1.35% 0.82% 0.56%
Number of salaries quoted 27 13 8
Average salary £20,500 £20,000 £28,000
Average salary % change year-on-year
+2.50% -28.57%
90% offered a salary of more than £19,600 £20,000 £17,000
10% offered a salary of more than £27,500 £24,300 £33,000
UK excluding London average salary £21,500 £21,750 £21,500
% change year-on-year
-1.14% +1.16%
Service Desk Analyst
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1995 1714 1416
As % of all permanent IT jobs located in Birmingham 95.78% 96.29% 96.72%
Number of salaries quoted 1654 1544 1220
Average salary £42,500 £40,000 £41,000
Average salary % change year-on-year
+6.25% -2.43%
90% offered a salary of more than £27,500 £24,000 £25,000
10% offered a salary of more than £62,500 £55,000 £65,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Analyst
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Birmingham

Service Desk Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Birmingham region.

Service Desk Analyst Salary Trend in Birmingham

Service Desk Analyst
Top 30 Related IT Skills in Birmingham

For the 6 months to 14 February 2016, IT jobs across the Birmingham region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 27 (55.10%) Windows
2 23 (46.94%) Active Directory
3 22 (44.90%) MS Office
4 16 (32.65%) ITIL
4 16 (32.65%) Microsoft
5 15 (30.61%) Citrix
5 15 (30.61%) MS Excel
6 10 (20.41%) Windows 7
7 9 (18.37%) Cisco Certification
7 9 (18.37%) CCNA
8 8 (16.33%) Apple
8 8 (16.33%) MS Exchange
8 8 (16.33%) LANDesk
9 7 (14.29%) SCCM
9 7 (14.29%) Windows Server
9 7 (14.29%) Blackberry
9 7 (14.29%) Law
9 7 (14.29%) Document Management
10 6 (12.24%) Swedish Language
11 5 (10.20%) French Language
11 5 (10.20%) Incident Management
11 5 (10.20%) IP Telephony
11 5 (10.20%) Windows XP
12 4 (8.16%) VoIP
12 4 (8.16%) IBM Notes
12 4 (8.16%) Finance
12 4 (8.16%) Lotus
12 4 (8.16%) iManage
12 4 (8.16%) Kalman Filter
12 4 (8.16%) German Language

Service Desk Analyst
Top Related IT Skills in Birmingham by Category

For the 6 months to 14 February 2016, IT jobs across the Birmingham region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (16.33%) MS Exchange
2 4 (8.16%) IBM Notes
3 2 (4.08%) Exchange Server 2010
4 1 (2.04%) Exchange Server 2000
4 1 (2.04%) Exchange Server 2003
4 1 (2.04%) Exchange Server 2007
Applications
1 22 (44.90%) MS Office
2 15 (30.61%) MS Excel
3 3 (6.12%) MS Project
3 3 (6.12%) MS Visio
Cloud Services
1 2 (4.08%) Office 365
Communications & Networking
1 5 (10.20%) IP Telephony
2 4 (8.16%) VoIP
3 3 (6.12%) Internet
3 3 (6.12%) LAN
3 3 (6.12%) WAN
4 2 (4.08%) TCP/IP
4 2 (4.08%) VPN
5 1 (2.04%) 3G
5 1 (2.04%) DHCP
5 1 (2.04%) DNS
5 1 (2.04%) Firewall
5 1 (2.04%) MPLS
5 1 (2.04%) Remote Desktop
Database & Business Intelligence
1 3 (6.12%) MS Access
1 3 (6.12%) SQL Server
General
1 7 (14.29%) Law
2 6 (12.24%) Swedish Language
3 5 (10.20%) French Language
4 4 (8.16%) Finance
4 4 (8.16%) German Language
5 3 (6.12%) Legal
6 1 (2.04%) Italian Language
6 1 (2.04%) Manufacturing
Miscellaneous
1 7 (14.29%) Blackberry
2 1 (2.04%) FMCG
2 1 (2.04%) Handset
Operating Systems
1 27 (55.10%) Windows
2 10 (20.41%) Windows 7
3 7 (14.29%) Windows Server
4 5 (10.20%) Windows XP
5 2 (4.08%) Windows Server 2003
5 2 (4.08%) Windows Server 2008
5 2 (4.08%) Windows Server 2012
6 1 (2.04%) Windows 2000
6 1 (2.04%) Windows 8
6 1 (2.04%) Windows Vista
Processes & Methodologies
1 16 (32.65%) ITIL
2 7 (14.29%) Document Management
3 5 (10.20%) Incident Management
4 4 (8.16%) Email Filtering
4 4 (8.16%) High Availability
4 4 (8.16%) Kalman Filter
5 3 (6.12%) Coaching
5 3 (6.12%) Trend Analysis
6 2 (4.08%) ITSM
6 2 (4.08%) Knowledge Management
6 2 (4.08%) Service Delivery
7 1 (2.04%) Asset Management
7 1 (2.04%) Business Intelligence
7 1 (2.04%) CRM
7 1 (2.04%) ITIL V3
7 1 (2.04%) Migration
7 1 (2.04%) PRINCE
7 1 (2.04%) PRINCE2
7 1 (2.04%) Service Management
7 1 (2.04%) Stakeholder Management
Qualifications
1 9 (18.37%) CCNA
1 9 (18.37%) Cisco Certification
2 1 (2.04%) Degree
2 1 (2.04%) MCSA
2 1 (2.04%) Microsoft Certification
2 1 (2.04%) MOS
Quality Assurance & Compliance
1 3 (6.12%) SLA
System Software
1 23 (46.94%) Active Directory
2 2 (4.08%) VMware Infrastructure
3 1 (2.04%) XenApp
Systems Management
1 7 (14.29%) SCCM
2 1 (2.04%) Cisco CUCM
Vendors
1 16 (32.65%) Microsoft
2 15 (30.61%) Citrix
3 8 (16.33%) Apple
3 8 (16.33%) LANDesk
4 4 (8.16%) iManage
4 4 (8.16%) Lotus
5 3 (6.12%) Adobe
5 3 (6.12%) Avaya
5 3 (6.12%) Cisco
5 3 (6.12%) Sun
6 2 (4.08%) VMware
7 1 (2.04%) HP
7 1 (2.04%) Interwoven
7 1 (2.04%) Nokia
7 1 (2.04%) ServiceNow
Birmingham
West Midlands Fire Service
Salary: £19742 - £20849
Posted: 13 days ago