The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 118 105 100
Rank change year-on-year
-13 -5
Permanent jobs requiring a Service Desk Analyst 12 17 8
As % of all permanent IT jobs located in Birmingham 0.58% 0.90% 0.48%
As % of the Job Titles category 0.61% 0.96% 0.50%
Number of salaries quoted 11 16 7
Average salary £20,000 £22,000 £17,000
Average salary % change year-on-year
-9.09% +29.41%
90% offered a salary of more than £18,500 £19,500 £16,800
10% offered a salary of more than £22,000 £32,250 £17,500
UK excluding London average salary £21,500 £21,500 £21,000
% change year-on-year
- +2.38%
Service Desk Analyst
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1964 1771 1587
As % of all permanent IT jobs located in Birmingham 95.11% 94.20% 94.97%
Number of salaries quoted 1795 1575 1380
Average salary £40,000 £40,000 £42,500
Average salary % change year-on-year
- -5.88%
90% offered a salary of more than £24,500 £25,000 £27,500
10% offered a salary of more than £65,000 £62,500 £57,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Birmingham

Service Desk Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Birmingham region.

Service Desk Analyst Salary Trend in Birmingham

Service Desk Analyst
Top 30 Related IT Skills in Birmingham

For the 6 months to 19 December 2014, IT jobs across the Birmingham region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 16 (57.14%) ITIL
2 13 (46.43%) Windows
3 11 (39.29%) Microsoft
4 9 (32.14%) Incident Management
5 7 (25.00%) ITSM
5 7 (25.00%) Remedy
5 7 (25.00%) SLA
5 7 (25.00%) Remedy ITSM
5 7 (25.00%) Active Directory
6 6 (21.43%) MS Office
6 6 (21.43%) MS Excel
7 5 (17.86%) Windows XP
8 4 (14.29%) Windows 7
9 2 (7.14%) Windows 8
9 2 (7.14%) TCP/IP
9 2 (7.14%) DNS
9 2 (7.14%) Internet
9 2 (7.14%) ITIL Certification
9 2 (7.14%) Windows Server 2003
9 2 (7.14%) Windows Server 2008
9 2 (7.14%) Citrix
9 2 (7.14%) SQL Server
9 2 (7.14%) Stakeholder Management
9 2 (7.14%) Security Cleared
10 1 (3.57%) Finance
10 1 (3.57%) Law
10 1 (3.57%) Legal
10 1 (3.57%) BusinessObjects
10 1 (3.57%) CRM
10 1 (3.57%) Risk Management

Service Desk Analyst
Top Related IT Skills in Birmingham by Category

For the 6 months to 19 December 2014, IT jobs across the Birmingham region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (3.57%) IBM Notes
1 1 (3.57%) MS Exchange
1 1 (3.57%) Blackberry Enterprise Server
1 1 (3.57%) Exchange Server 2000
Applications
1 6 (21.43%) MS Office
1 6 (21.43%) MS Excel
Business Applications
1 7 (25.00%) Remedy ITSM
Communications & Networking
1 2 (7.14%) TCP/IP
1 2 (7.14%) DNS
1 2 (7.14%) Internet
Database & Business Intelligence
1 2 (7.14%) SQL Server
2 1 (3.57%) BusinessObjects
General
1 1 (3.57%) Finance
1 1 (3.57%) Law
1 1 (3.57%) Legal
Miscellaneous
1 1 (3.57%) Blackberry
1 1 (3.57%) Management Information System
1 1 (3.57%) Analytical Skills
Operating Systems
1 13 (46.43%) Windows
2 5 (17.86%) Windows XP
3 4 (14.29%) Windows 7
4 2 (7.14%) Windows 8
4 2 (7.14%) Windows Server 2003
4 2 (7.14%) Windows Server 2008
5 1 (3.57%) Windows 2000
Processes & Methodologies
1 16 (57.14%) ITIL
2 9 (32.14%) Incident Management
3 7 (25.00%) ITSM
4 2 (7.14%) Stakeholder Management
5 1 (3.57%) SAP Implementation
5 1 (3.57%) Risk Management
5 1 (3.57%) CRM
Qualifications
1 2 (7.14%) ITIL Certification
1 2 (7.14%) Security Cleared
2 1 (3.57%) BC Cleared
Quality Assurance & Compliance
1 7 (25.00%) SLA
System Software
1 7 (25.00%) Active Directory
Vendors
1 11 (39.29%) Microsoft
2 7 (25.00%) Remedy
3 2 (7.14%) Citrix
4 1 (3.57%) Lotus
4 1 (3.57%) Business Objects
4 1 (3.57%) SAP
4 1 (3.57%) McAfee
4 1 (3.57%) LANDesk