The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 30 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
30 Mar 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 103 104 106
Rank change year-on-year
+1 +2
Permanent jobs requiring a Service Desk Analyst 15 4 7
As % of all permanent IT jobs located in Birmingham 0.86% 0.24% 0.42%
As % of the Job Titles category 0.89% 0.26% 0.45%
Number of salaries quoted 13 4 7
Average salary £20,000 £19,750 £20,894
Average salary % change year-on-year
+1.26% -5.47%
90% offered a salary of more than £16,600 £17,000 £17,000
10% offered a salary of more than £30,600 £23,900 £24,600
UK excluding London average salary £21,750 £21,000 £21,500
% change year-on-year
+3.57% -2.32%
Service Desk Analyst
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1681 1565 1573
As % of all permanent IT jobs located in Birmingham 95.84% 95.66% 94.14%
Number of salaries quoted 1416 1359 1315
Average salary £40,000 £42,500 £40,000
Average salary % change year-on-year
-5.88% +6.25%
90% offered a salary of more than £25,000 £27,500 £25,000
10% offered a salary of more than £65,000 £65,000 £64,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Desk Analyst
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Birmingham

Service Desk Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Birmingham region.

Service Desk Analyst Salary Trend in Birmingham

Service Desk Analyst
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing Service Desk Analyst across the Birmingham region over the 3 months to 30 March 2015.

Service Desk Analyst Salary Histogram in Birmingham

Service Desk Analyst
Top 30 Related IT Skills in Birmingham

For the 6 months to 30 March 2015, IT jobs across the Birmingham region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 20 (76.92%) Windows
2 17 (65.38%) Microsoft
3 16 (61.54%) Active Directory
4 11 (42.31%) MS Office
5 9 (34.62%) ITIL
5 9 (34.62%) SLA
6 8 (30.77%) Windows XP
7 7 (26.92%) Citrix
8 6 (23.08%) MS Exchange
8 6 (23.08%) MS Excel
8 6 (23.08%) SQL Server
9 5 (19.23%) Incident Management
9 5 (19.23%) Windows 7
10 4 (15.38%) Exchange Server 2010
10 4 (15.38%) Finance
10 4 (15.38%) VPN
11 3 (11.54%) Law
11 3 (11.54%) Blackberry
11 3 (11.54%) VMware
11 3 (11.54%) VMware Infrastructure
11 3 (11.54%) SCDPM
11 3 (11.54%) TCP/IP
11 3 (11.54%) Hyper-V
12 2 (7.69%) Document Management
12 2 (7.69%) Kalman Filter
12 2 (7.69%) Risk Analysis
12 2 (7.69%) Exchange Server 2000
12 2 (7.69%) WorkSite
12 2 (7.69%) LANDesk
12 2 (7.69%) Interwoven

Service Desk Analyst
Top Related IT Skills in Birmingham by Category

For the 6 months to 30 March 2015, IT jobs across the Birmingham region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (23.08%) MS Exchange
2 4 (15.38%) Exchange Server 2010
3 2 (7.69%) Exchange Server 2000
3 2 (7.69%) WorkSite
4 1 (3.85%) Exchange Server 2007
4 1 (3.85%) BizTalk Server
4 1 (3.85%) Blackberry Enterprise Server
4 1 (3.85%) Exchange Server 2013
4 1 (3.85%) IBM Notes
Applications
1 11 (42.31%) MS Office
2 6 (23.08%) MS Excel
3 2 (7.69%) MS Visio
3 2 (7.69%) MS Project
Cloud Services
1 1 (3.85%) SaaS
Communications & Networking
1 4 (15.38%) VPN
2 3 (11.54%) TCP/IP
3 2 (7.69%) 3G
4 1 (3.85%) FTP
Database & Business Intelligence
1 6 (23.08%) SQL Server
2 2 (7.69%) MS Access
3 1 (3.85%) BusinessObjects
3 1 (3.85%) SQL Server Integration Services
General
1 4 (15.38%) Finance
2 3 (11.54%) Law
3 1 (3.85%) Legal
Miscellaneous
1 3 (11.54%) Blackberry
2 1 (3.85%) Management Information System
2 1 (3.85%) iSeries
2 1 (3.85%) Open Source
2 1 (3.85%) Analytical Skills
Operating Systems
1 20 (76.92%) Windows
2 8 (30.77%) Windows XP
3 5 (19.23%) Windows 7
4 2 (7.69%) Linux
4 2 (7.69%) Windows 2000
5 1 (3.85%) Windows Server 2008
Processes & Methodologies
1 9 (34.62%) ITIL
2 5 (19.23%) Incident Management
3 2 (7.69%) Risk Analysis
3 2 (7.69%) Document Management
3 2 (7.69%) Kalman Filter
4 1 (3.85%) SAP Implementation
4 1 (3.85%) Performance Monitoring
4 1 (3.85%) ERP
4 1 (3.85%) B2B
4 1 (3.85%) Configuration Management
4 1 (3.85%) Change Management
4 1 (3.85%) Risk Management
Programming Languages
1 2 (7.69%) C
1 2 (7.69%) SQL
2 1 (3.85%) T-SQL
2 1 (3.85%) ActionScript
2 1 (3.85%) Shell Script
2 1 (3.85%) ActionScript 2.0
Qualifications
1 1 (3.85%) BC Cleared
1 1 (3.85%) Security Cleared
Quality Assurance & Compliance
1 9 (34.62%) SLA
System Software
1 16 (61.54%) Active Directory
2 3 (11.54%) VMware Infrastructure
2 3 (11.54%) Hyper-V
3 1 (3.85%) Terminal Services
Systems Management
1 3 (11.54%) SCDPM
2 1 (3.85%) Nagios
2 1 (3.85%) SCOM
2 1 (3.85%) Cacti
Vendors
1 17 (65.38%) Microsoft
2 7 (26.92%) Citrix
3 3 (11.54%) VMware
4 2 (7.69%) LANDesk
4 2 (7.69%) Apple
4 2 (7.69%) Interwoven
4 2 (7.69%) Adobe
4 2 (7.69%) Cisco
5 1 (3.85%) IBM
5 1 (3.85%) Business Objects
5 1 (3.85%) SAP
5 1 (3.85%) Lotus
5 1 (3.85%) Remedy
5 1 (3.85%) McAfee
Birmingham
Barclay Anderson
Salary: £30,000 - £35,000 per year
Posted: 4 days ago
Birmingham
Computer Futures
Salary: £30000 - £35000 per annum + competitive
Posted: 7 days ago
Birmingham
Netcom Resourcing
Salary: 16000-24000
Posted: 11 days ago