The statistics below represent IT jobs advertised across the Birmingham region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 February 2017 with a comparison to same period over 2 years.

3 months to
25 Feb 2017
Same period 2016 Same period 2015
Service Desk Analyst
West Midlands / Birmingham
Rank 102 102 113
Rank change year-on-year
0 +11
Permanent jobs requiring a Service Desk Analyst 17 30 13
As % of all permanent IT jobs located in Birmingham 0.97% 1.39% 0.72%
As % of the Job Titles category 1.00% 1.45% 0.75%
Number of salaries quoted 15 30 13
Median salary £18,750 £21,500 £20,000
Median salary % change year-on-year
-12.79% +7.50%
UK excluding London median salary £22,500 £21,913 £21,750
% change year-on-year
+2.68% +0.74%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1708 2071 1731
As % of all permanent IT jobs located in Birmingham 97.66% 95.97% 96.33%
Number of salaries quoted 1335 1690 1535
Median salary £40,000 £42,500 £40,000
Median salary % change year-on-year
-5.88% +6.25%
90% offered a salary of more than £26,800 £27,500 £24,000
10% offered a salary of more than £60,000 £65,000 £62,500
UK excluding London median salary £42,000 £42,000 £40,000
% change year-on-year
- +5.00%

Service Desk Analyst
Jobs Demand Trend in Birmingham

The demand trend of job ads across the Birmingham region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in Birmingham

Service Desk Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Birmingham region.

Service Desk Analyst Salary Trend in Birmingham

Service Desk Analyst Skill Set
Top 30 Related IT Skills in Birmingham

For the 6 months to 25 February 2017, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region featuring Service Desk Analyst in the job title.

1 19 (52.78%) Microsoft
2 16 (44.44%) Windows
3 15 (41.67%) Active Directory
4 12 (33.33%) MS Office
5 10 (27.78%) MS Excel
6 8 (22.22%) Retail
6 8 (22.22%) ITIL
6 8 (22.22%) Windows 7
7 7 (19.44%) German Language
8 6 (16.67%) French Language
8 6 (16.67%) Spanish Language
8 6 (16.67%) MS Exchange
8 6 (16.67%) Citrix
9 4 (11.11%) MS Project
9 4 (11.11%) Adobe
9 4 (11.11%) ERP
9 4 (11.11%) MS Visio
9 4 (11.11%) MS Access
9 4 (11.11%) CRM
9 4 (11.11%) Swedish Language
9 4 (11.11%) LANDesk
9 4 (11.11%) Danish Language
9 4 (11.11%) Degree
9 4 (11.11%) Document Management
9 4 (11.11%) VMware
9 4 (11.11%) Finance
9 4 (11.11%) Legal
9 4 (11.11%) VMware Infrastructure
9 4 (11.11%) Enterprise Storage
9 4 (11.11%) Hyper-V

Service Desk Analyst Skill Set
Top Related IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (16.67%) MS Exchange
2 1 (2.78%) Blackberry Enterprise Server
2 1 (2.78%) Exchange Server 2010
2 1 (2.78%) SharePoint
Applications
1 12 (33.33%) MS Office
2 10 (27.78%) MS Excel
3 4 (11.11%) MS Project
3 4 (11.11%) MS Visio
Cloud Services
1 2 (5.56%) Office 365
2 1 (2.78%) G Suite
Communications & Networking
1 1 (2.78%) Firewall
1 1 (2.78%) HTTP
1 1 (2.78%) LAN
1 1 (2.78%) TCP/IP
1 1 (2.78%) Wi-Fi
Database & Business Intelligence
1 4 (11.11%) MS Access
General
1 8 (22.22%) Retail
2 7 (19.44%) German Language
3 6 (16.67%) French Language
3 6 (16.67%) Spanish Language
4 4 (11.11%) Danish Language
4 4 (11.11%) Finance
4 4 (11.11%) Legal
4 4 (11.11%) Swedish Language
5 3 (8.33%) Dutch Language
6 1 (2.78%) Aerospace
6 1 (2.78%) Finnish Language
6 1 (2.78%) Japanese Language
6 1 (2.78%) Law
6 1 (2.78%) Mandarin Language
6 1 (2.78%) Manufacturing
6 1 (2.78%) Norwegian Language
Miscellaneous
1 4 (11.11%) Enterprise Storage
2 3 (8.33%) Management Information System
3 1 (2.78%) Analytical Skills
3 1 (2.78%) Blackberry
3 1 (2.78%) iPhone
Operating Systems
1 16 (44.44%) Windows
2 8 (22.22%) Windows 7
3 1 (2.78%) Linux
3 1 (2.78%) Windows 10
3 1 (2.78%) Windows 8
3 1 (2.78%) Windows Server
3 1 (2.78%) Windows Server 2008
3 1 (2.78%) Windows Server 2012
Processes & Methodologies
1 8 (22.22%) ITIL
2 4 (11.11%) CRM
2 4 (11.11%) Document Management
2 4 (11.11%) ERP
3 3 (8.33%) Business Intelligence
3 3 (8.33%) Email Filtering
3 3 (8.33%) Incident Management
3 3 (8.33%) Kalman Filter
3 3 (8.33%) Problem Management
3 3 (8.33%) Process Improvement
4 1 (2.78%) Information Security
4 1 (2.78%) Security Operations
4 1 (2.78%) Stakeholder Management
Qualifications
1 4 (11.11%) Degree
2 3 (8.33%) Security Cleared
3 2 (5.56%) SC Cleared
4 1 (2.78%) ITIL Certification
Quality Assurance & Compliance
1 2 (5.56%) SLA
System Software
1 15 (41.67%) Active Directory
2 4 (11.11%) Hyper-V
2 4 (11.11%) VMware Infrastructure
Systems Management
1 1 (2.78%) SCOM
1 1 (2.78%) Tivoli
Vendors
1 19 (52.78%) Microsoft
2 6 (16.67%) Citrix
3 4 (11.11%) Adobe
3 4 (11.11%) LANDesk
3 4 (11.11%) VMware
4 2 (5.56%) Dell
4 2 (5.56%) Remedy
5 1 (2.78%) Cisco
5 1 (2.78%) EqualLogic
5 1 (2.78%) Google
5 1 (2.78%) IBM
5 1 (2.78%) NetApp
Birmingham, West Midlands (County)
Harvey Nash plc
Salary: £20000 - £24000 per annum
Posted: 23 hours ago
Birmingham, West Midlands (County)
ReThink Recruitment
Salary: £19670.00 per annum + On-call, Bens
Posted: Yesterday