The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 1 July 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Jul 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 123 117 113
Rank change year-on-year
-6 -4
Permanent jobs requiring a Service Desk Analyst 11 6 9
As % of all permanent IT jobs located in Birmingham 0.54% 0.31% 0.48%
As % of the Job Titles category 0.57% 0.33% 0.51%
Number of salaries quoted 10 5 8
Average salary £21,250 £21,500 £21,000
Average salary % change year-on-year
-1.16% +2.38%
90% offered a salary of more than £21,000 £19,100 £19,900
10% offered a salary of more than £23,950 £22,300 £21,625
UK excluding London average salary £22,000 £22,000 £21,000
% change year-on-year
- +4.76%
Service Desk Analyst
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1927 1794 1767
As % of all permanent IT jobs located in Birmingham 95.11% 93.78% 94.04%
Number of salaries quoted 1604 1583 1533
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £26,250 £27,500 £25,000
10% offered a salary of more than £65,000 £65,000 £65,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Desk Analyst
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Birmingham

Service Desk Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Birmingham region.

Service Desk Analyst Salary Trend in Birmingham

Service Desk Analyst
Top 30 Related IT Skills in Birmingham

For the 6 months to 1 July 2015, IT jobs across the Birmingham region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 18 (66.67%) Microsoft
1 18 (66.67%) Active Directory
2 17 (62.96%) Windows
3 13 (48.15%) MS Office
4 12 (44.44%) MS Exchange
5 11 (40.74%) Citrix
6 10 (37.04%) ITIL
7 9 (33.33%) VPN
7 9 (33.33%) Windows XP
7 9 (33.33%) Incident Management
8 8 (29.63%) Windows 2000
8 8 (29.63%) Windows 7
9 7 (25.93%) Kalman Filter
9 7 (25.93%) WorkSite
9 7 (25.93%) LANDesk
9 7 (25.93%) MS Excel
9 7 (25.93%) Cisco
9 7 (25.93%) Interwoven
9 7 (25.93%) Exchange Server 2000
9 7 (25.93%) Document Management
9 7 (25.93%) Law
9 7 (25.93%) Blackberry
9 7 (25.93%) Apple
9 7 (25.93%) 3G
10 6 (22.22%) Change Management
10 6 (22.22%) Finance
11 5 (18.52%) Problem Management
11 5 (18.52%) Remedy
12 4 (14.81%) ITSM
12 4 (14.81%) VMware

Service Desk Analyst
Top Related IT Skills in Birmingham by Category

For the 6 months to 1 July 2015, IT jobs across the Birmingham region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (44.44%) MS Exchange
2 7 (25.93%) Exchange Server 2000
2 7 (25.93%) WorkSite
3 4 (14.81%) Exchange Server 2010
4 2 (7.41%) Exchange Server 2013
5 1 (3.70%) Exchange Server 2007
5 1 (3.70%) Exchange Server 2003
5 1 (3.70%) BizTalk Server
Applications
1 13 (48.15%) MS Office
2 7 (25.93%) MS Excel
3 4 (14.81%) MS Visio
3 4 (14.81%) MS Project
Business Applications
1 4 (14.81%) Remedy ITSM
Cloud Services
1 1 (3.70%) SaaS
Communications & Networking
1 9 (33.33%) VPN
2 7 (25.93%) 3G
3 1 (3.70%) L2TP
3 1 (3.70%) Firewall
3 1 (3.70%) Wi-Fi
3 1 (3.70%) IPsec
3 1 (3.70%) VLAN
3 1 (3.70%) NetScaler
3 1 (3.70%) SAN
3 1 (3.70%) FTP
3 1 (3.70%) TCP/IP
Database & Business Intelligence
1 4 (14.81%) SQL Server
1 4 (14.81%) MS Access
2 1 (3.70%) SQL Server Integration Services
General
1 7 (25.93%) Law
2 6 (22.22%) Finance
3 1 (3.70%) Manufacturing
3 1 (3.70%) Publishing
3 1 (3.70%) Retail
Miscellaneous
1 7 (25.93%) Blackberry
2 1 (3.70%) iSeries
2 1 (3.70%) Analytical Skills
Operating Systems
1 17 (62.96%) Windows
2 9 (33.33%) Windows XP
3 8 (29.63%) Windows 7
3 8 (29.63%) Windows 2000
4 2 (7.41%) Linux
5 1 (3.70%) Windows Server 2008
5 1 (3.70%) Windows Server 2012
Processes & Methodologies
1 10 (37.04%) ITIL
2 9 (33.33%) Incident Management
3 7 (25.93%) Kalman Filter
3 7 (25.93%) Document Management
4 6 (22.22%) Change Management
5 5 (18.52%) Problem Management
6 4 (14.81%) ITSM
7 3 (11.11%) CRM
8 2 (7.41%) Risk Analysis
9 1 (3.70%) Open Source
9 1 (3.70%) Performance Monitoring
9 1 (3.70%) ERP
9 1 (3.70%) B2B
9 1 (3.70%) Configuration Management
9 1 (3.70%) Mentoring
Programming Languages
1 4 (14.81%) C
2 2 (7.41%) SQL
3 1 (3.70%) T-SQL
3 1 (3.70%) ActionScript
3 1 (3.70%) Shell Script
3 1 (3.70%) PowerShell
3 1 (3.70%) ActionScript 2.0
Qualifications
1 1 (3.70%) BC Cleared
1 1 (3.70%) Security Cleared
Quality Assurance & Compliance
1 3 (11.11%) SLA
System Software
1 18 (66.67%) Active Directory
2 4 (14.81%) VMware Infrastructure
2 4 (14.81%) Hyper-V
3 1 (3.70%) XenApp
3 1 (3.70%) Terminal Services
3 1 (3.70%) VMware ESX
Systems Management
1 3 (11.11%) SCDPM
2 1 (3.70%) Nagios
2 1 (3.70%) Norton AntiVirus
2 1 (3.70%) SCOM
2 1 (3.70%) Cacti
Vendors
1 18 (66.67%) Microsoft
2 11 (40.74%) Citrix
3 7 (25.93%) Interwoven
3 7 (25.93%) Cisco
3 7 (25.93%) Apple
3 7 (25.93%) LANDesk
4 5 (18.52%) Remedy
5 4 (14.81%) VMware
5 4 (14.81%) BMC
5 4 (14.81%) Adobe
6 1 (3.70%) HP
6 1 (3.70%) EMC
6 1 (3.70%) NetApp
6 1 (3.70%) SAP
6 1 (3.70%) Sophos
6 1 (3.70%) Symantec
6 1 (3.70%) IBM
6 1 (3.70%) SonicWALL
6 1 (3.70%) Kaspersky
6 1 (3.70%) AVG
Birmingham, West Midlands (County)
Millshill Recruitment Ltd
Salary: From £20,000 to £22,000 per annum + Bens
Posted: 12 hours ago
Birmingham, West Midlands (County)
SCC
Salary: From £17,000 to £18,000 per annum
Posted: 2 days ago
Birmingham
Edenhouse solutions ltd
Salary: Competitive with Excellent Benefits
Posted: 12 days ago