The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 115 114 107
Rank change year-on-year
-1 -7
Permanent jobs requiring a Service Desk Analyst 11 14 6
As % of all permanent IT jobs located in Birmingham 0.51% 0.65% 0.35%
As % of the Job Titles category 0.54% 0.70% 0.38%
Number of salaries quoted 11 11 6
Average salary £18,750 £18,500 £21,500
Average salary % change year-on-year
+1.35% -13.95%
90% offered a salary of more than £17,850 £17,000 £20,250
10% offered a salary of more than £22,500 £21,000 £23,000
UK excluding London average salary £21,675 £20,500 £21,500
% change year-on-year
+5.73% -4.65%
Service Desk Analyst
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
2054 2001 1586
As % of all permanent IT jobs located in Birmingham 94.31% 93.59% 93.02%
Number of salaries quoted 1740 1789 1341
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £26,250 £26,000 £25,000
10% offered a salary of more than £67,500 £65,000 £65,000
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

Service Desk Analyst
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Birmingham

Service Desk Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Birmingham region.

Service Desk Analyst Salary Trend in Birmingham

Service Desk Analyst
Top 30 Related IT Skills in Birmingham

For the 6 months to 29 August 2014, IT jobs across the Birmingham region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 9 (52.94%) ITIL
1 9 (52.94%) Windows
2 8 (47.06%) Microsoft
3 7 (41.18%) Active Directory
3 7 (41.18%) MS Office
4 5 (29.41%) Windows XP
5 4 (23.53%) MS Exchange
5 4 (23.53%) Windows 2000
5 4 (23.53%) Legal
5 4 (23.53%) Incident Management
5 4 (23.53%) Exchange Server 2000
6 3 (17.65%) Remedy ITSM
6 3 (17.65%) Windows 7
6 3 (17.65%) Law
6 3 (17.65%) ITSM
6 3 (17.65%) Windows Server 2003
6 3 (17.65%) Remedy
6 3 (17.65%) MS Excel
6 3 (17.65%) ITIL Certification
7 2 (11.76%) Blackberry
7 2 (11.76%) Stakeholder Management
7 2 (11.76%) Windows 8
7 2 (11.76%) Windows Server 2008
8 1 (5.88%) Security Cleared
8 1 (5.88%) LANDesk
8 1 (5.88%) MOS
8 1 (5.88%) Document Management
8 1 (5.88%) Internet
8 1 (5.88%) 3G
8 1 (5.88%) Finance

Service Desk Analyst
Top Related IT Skills in Birmingham by Category

For the 6 months to 29 August 2014, IT jobs across the Birmingham region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (23.53%) MS Exchange
1 4 (23.53%) Exchange Server 2000
2 1 (5.88%) IBM Notes
Applications
1 7 (41.18%) MS Office
2 3 (17.65%) MS Excel
Business Applications
1 3 (17.65%) Remedy ITSM
Communications & Networking
1 1 (5.88%) LAN
1 1 (5.88%) WAN
1 1 (5.88%) VPN
1 1 (5.88%) DNS
1 1 (5.88%) Internet
1 1 (5.88%) 3G
General
1 4 (23.53%) Legal
2 3 (17.65%) Law
3 1 (5.88%) Finance
Miscellaneous
1 2 (11.76%) Blackberry
Operating Systems
1 9 (52.94%) Windows
2 5 (29.41%) Windows XP
3 4 (23.53%) Windows 2000
4 3 (17.65%) Windows Server 2003
4 3 (17.65%) Windows 7
5 2 (11.76%) Windows 8
5 2 (11.76%) Windows Server 2008
Processes & Methodologies
1 9 (52.94%) ITIL
2 4 (23.53%) Incident Management
3 3 (17.65%) ITSM
4 2 (11.76%) Stakeholder Management
5 1 (5.88%) Document Management
Qualifications
1 3 (17.65%) ITIL Certification
2 1 (5.88%) MOS
2 1 (5.88%) Security Cleared
System Software
1 7 (41.18%) Active Directory
Vendors
1 8 (47.06%) Microsoft
2 3 (17.65%) Remedy
3 1 (5.88%) LANDesk
3 1 (5.88%) Cisco
3 1 (5.88%) Citrix
3 1 (5.88%) Interwoven
3 1 (5.88%) Lotus
3 1 (5.88%) Apple