The table below looks at the statistics for the Service Desk Analyst role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Service Desk Analyst in their job title over the 3 months to 2 September 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
2 Sep 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 111 119 122
Rank change year-on-year
+8 +3
Permanent jobs requiring a Service Desk Analyst 14 12 14
As % of all permanent IT jobs located in Birmingham 0.71% 0.55% 0.65%
As % of the Job Titles category 0.75% 0.58% 0.69%
Number of salaries quoted 13 11 11
Average salary £21,000 £18,750 £18,500
Average salary % change year-on-year
+12.00% +1.35%
90% offered a salary of more than £19,700 £17,850 £17,000
10% offered a salary of more than £23,000 £22,500 £21,000
UK excluding London average salary £22,000 £21,500 £20,500
% change year-on-year
+2.32% +4.87%
Service Desk Analyst
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1868 2069 2021
As % of all permanent IT jobs located in Birmingham 94.15% 94.35% 93.56%
Number of salaries quoted 1588 1754 1808
Average salary £42,500 £42,500 £42,500
90% offered a salary of more than £26,500 £26,250 £26,000
10% offered a salary of more than £70,000 £65,000 £67,500
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Service Desk Analyst
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Service Desk Analyst in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in Birmingham

Service Desk Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Birmingham region.

Service Desk Analyst Salary Trend in Birmingham

Service Desk Analyst
Top 30 Related IT Skills in Birmingham

For the 6 months to 2 September 2015, IT jobs across the Birmingham region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title.

1 17 (62.96%) Windows
1 17 (62.96%) Microsoft
2 14 (51.85%) Active Directory
3 13 (48.15%) ITIL
4 12 (44.44%) MS Exchange
4 12 (44.44%) MS Office
5 11 (40.74%) Citrix
6 10 (37.04%) VPN
7 9 (33.33%) Cisco
7 9 (33.33%) Windows XP
7 9 (33.33%) Windows 2000
7 9 (33.33%) Incident Management
7 9 (33.33%) Windows 7
8 8 (29.63%) Document Management
8 8 (29.63%) MS Excel
9 7 (25.93%) Interwoven
9 7 (25.93%) Apple
9 7 (25.93%) 3G
9 7 (25.93%) Blackberry
9 7 (25.93%) Law
9 7 (25.93%) Change Management
9 7 (25.93%) Exchange Server 2000
9 7 (25.93%) WorkSite
9 7 (25.93%) LANDesk
9 7 (25.93%) Kalman Filter
10 6 (22.22%) Problem Management
11 5 (18.52%) VMware Infrastructure
11 5 (18.52%) Finance
11 5 (18.52%) VMware
12 4 (14.81%) ITSM

Service Desk Analyst
Top Related IT Skills in Birmingham by Category

For the 6 months to 2 September 2015, IT jobs across the Birmingham region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (44.44%) MS Exchange
2 7 (25.93%) Exchange Server 2000
2 7 (25.93%) WorkSite
3 2 (7.41%) Exchange Server 2010
4 1 (3.70%) Exchange Server 2013
4 1 (3.70%) Lync
4 1 (3.70%) Exchange Server 2003
4 1 (3.70%) BizTalk Server
Applications
1 12 (44.44%) MS Office
2 8 (29.63%) MS Excel
3 3 (11.11%) MS Visio
3 3 (11.11%) MS Project
Business Applications
1 4 (14.81%) Remedy ITSM
Cloud Services
1 1 (3.70%) SaaS
Communications & Networking
1 10 (37.04%) VPN
2 7 (25.93%) 3G
3 1 (3.70%) L2TP
3 1 (3.70%) Firewall
3 1 (3.70%) Wi-Fi
3 1 (3.70%) IPsec
3 1 (3.70%) VLAN
3 1 (3.70%) NetScaler
3 1 (3.70%) LAN
3 1 (3.70%) VoIP
3 1 (3.70%) DHCP
3 1 (3.70%) FTP
3 1 (3.70%) DNS
3 1 (3.70%) SAN
Database & Business Intelligence
1 3 (11.11%) MS Access
2 2 (7.41%) SQL Server
3 1 (3.70%) SQL Server Integration Services
General
1 7 (25.93%) Law
2 5 (18.52%) Finance
3 1 (3.70%) Telecoms
3 1 (3.70%) Manufacturing
3 1 (3.70%) Publishing
3 1 (3.70%) Banking
3 1 (3.70%) Retail
3 1 (3.70%) Marketing
Miscellaneous
1 7 (25.93%) Blackberry
2 1 (3.70%) Replication
2 1 (3.70%) Analytical Skills
2 1 (3.70%) Client/Server
Operating Systems
1 17 (62.96%) Windows
2 9 (33.33%) Windows 7
2 9 (33.33%) Windows 2000
2 9 (33.33%) Windows XP
3 2 (7.41%) Windows 8
3 2 (7.41%) Windows Server 2012
3 2 (7.41%) Linux
4 1 (3.70%) Windows Server 2003
4 1 (3.70%) Windows Vista
4 1 (3.70%) Windows Server 2008
Processes & Methodologies
1 13 (48.15%) ITIL
2 9 (33.33%) Incident Management
3 8 (29.63%) Document Management
4 7 (25.93%) Change Management
4 7 (25.93%) Kalman Filter
5 6 (22.22%) Problem Management
6 4 (14.81%) ITSM
6 4 (14.81%) CRM
7 2 (7.41%) Risk Analysis
8 1 (3.70%) Open Source
8 1 (3.70%) Performance Monitoring
8 1 (3.70%) Mentoring
8 1 (3.70%) ERP
8 1 (3.70%) B2B
8 1 (3.70%) Configuration Management
8 1 (3.70%) Service Delivery
8 1 (3.70%) Knowledge Management
Programming Languages
1 3 (11.11%) C
2 1 (3.70%) SQL
2 1 (3.70%) T-SQL
2 1 (3.70%) ActionScript
2 1 (3.70%) Shell Script
2 1 (3.70%) PowerShell
2 1 (3.70%) ActionScript 2.0
Qualifications
1 1 (3.70%) MCSA
1 1 (3.70%) CCNA
1 1 (3.70%) Cisco Certification
1 1 (3.70%) Microsoft Certification
1 1 (3.70%) MOS
1 1 (3.70%) BC Cleared
1 1 (3.70%) Security Cleared
Quality Assurance & Compliance
1 1 (3.70%) SLA
System Software
1 14 (51.85%) Active Directory
2 5 (18.52%) VMware Infrastructure
3 3 (11.11%) Hyper-V
4 1 (3.70%) XenApp
4 1 (3.70%) VMware ESXi
4 1 (3.70%) VMware ESX
Systems Management
1 2 (7.41%) SCDPM
2 1 (3.70%) Nagios
2 1 (3.70%) Norton AntiVirus
2 1 (3.70%) SCCM
2 1 (3.70%) SCOM
2 1 (3.70%) Cacti
Vendors
1 17 (62.96%) Microsoft
2 11 (40.74%) Citrix
3 9 (33.33%) Cisco
4 7 (25.93%) Apple
4 7 (25.93%) LANDesk
4 7 (25.93%) Interwoven
5 5 (18.52%) VMware
6 4 (14.81%) Remedy
6 4 (14.81%) BMC
7 3 (11.11%) Adobe
8 1 (3.70%) HP
8 1 (3.70%) EMC
8 1 (3.70%) NetApp
8 1 (3.70%) SonicWALL
8 1 (3.70%) Kaspersky
8 1 (3.70%) AVG
8 1 (3.70%) Symantec
8 1 (3.70%) SAP
8 1 (3.70%) McAfee
8 1 (3.70%) Sophos