The statistics below represent IT jobs advertised across the Birmingham region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 July 2016 with a comparison to same period over 2 years.

3 months to
30 Jul 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 127 122 123
Rank change year-on-year
-5 +1
Permanent jobs requiring a Service Desk Analyst 17 9 7
As % of all permanent IT jobs located in Birmingham 0.72% 0.45% 0.36%
As % of the Job Titles category 0.75% 0.46% 0.37%
Number of salaries quoted 9 8 6
Median salary £20,500 £21,000 £22,250
Median salary % change year-on-year
-2.38% -5.61%
90% offered a salary of more than £19,500 £20,550 £20,750
10% offered a salary of more than £23,500 £23,000 £23,250
UK excluding London median salary £21,500 £22,000 £21,500
% change year-on-year
-2.27% +2.32%
Service Desk Analyst
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
2254 1946 1884
As % of all permanent IT jobs located in Birmingham 96.04% 96.38% 95.68%
Number of salaries quoted 1687 1620 1625
Median salary £40,000 £44,500 £41,500
Median salary % change year-on-year
-10.11% +7.22%
90% offered a salary of more than £24,500 £27,000 £25,000
10% offered a salary of more than £62,500 £65,000 £70,000
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in Birmingham

The demand trend of job ads across the Birmingham region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in Birmingham

Service Desk Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Birmingham region.

Service Desk Analyst Salary Trend in Birmingham

Service Desk Analyst Skill Set
Top 30 Related IT Skills in Birmingham

For the 6 months to 30 July 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region featuring Service Desk Analyst in the job title.

1 37 (72.55%) Windows
2 23 (45.10%) Law
3 21 (41.18%) MS Office
4 18 (35.29%) Legal
5 17 (33.33%) Active Directory
6 16 (31.37%) ITIL
7 15 (29.41%) Microsoft
8 14 (27.45%) MS Excel
8 14 (27.45%) Document Management
9 9 (17.65%) Windows 7
10 7 (13.73%) MS Exchange
10 7 (13.73%) LAN
10 7 (13.73%) WAN
10 7 (13.73%) Blackberry
11 6 (11.76%) SLA
11 6 (11.76%) Finance
11 6 (11.76%) Ticket Management
12 5 (9.80%) Service Delivery
12 5 (9.80%) Citrix
12 5 (9.80%) Blackberry Enterprise Server
13 4 (7.84%) VPN
13 4 (7.84%) SQL
13 4 (7.84%) Remedy
13 4 (7.84%) Incident Management
14 3 (5.88%) LANDesk
14 3 (5.88%) SCCM
14 3 (5.88%) Google Apps
14 3 (5.88%) Google
14 3 (5.88%) ITSM
14 3 (5.88%) CRM

Service Desk Analyst Skill Set
Top Related IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (13.73%) MS Exchange
2 5 (9.80%) Blackberry Enterprise Server
Applications
1 21 (41.18%) MS Office
2 14 (27.45%) MS Excel
3 1 (1.96%) MS Project
3 1 (1.96%) MS Visio
Business Applications
1 2 (3.92%) Remedy ITSM
Cloud Services
1 3 (5.88%) Google Apps
2 2 (3.92%) Office 365
3 1 (1.96%) Microsoft Azure
Communications & Networking
1 7 (13.73%) LAN
1 7 (13.73%) WAN
2 4 (7.84%) VPN
3 2 (3.92%) DHCP
3 2 (3.92%) Firewall
3 2 (3.92%) Internet
4 1 (1.96%) DNS
4 1 (1.96%) IP Telephony
4 1 (1.96%) Remote Desktop
4 1 (1.96%) TCP/IP
Database & Business Intelligence
1 1 (1.96%) MS Access
1 1 (1.96%) SQL Server
General
1 23 (45.10%) Law
2 18 (35.29%) Legal
3 6 (11.76%) Finance
4 2 (3.92%) Danish Language
4 2 (3.92%) Finnish Language
4 2 (3.92%) Norwegian Language
4 2 (3.92%) Swedish Language
5 1 (1.96%) German Language
5 1 (1.96%) Japanese Language
5 1 (1.96%) Mandarin Language
5 1 (1.96%) Manufacturing
5 1 (1.96%) Publishing
5 1 (1.96%) Retail
Miscellaneous
1 7 (13.73%) Blackberry
2 2 (3.92%) Mathematics
3 1 (1.96%) Analytical Skills
3 1 (1.96%) Driving Licence
3 1 (1.96%) Management Information System
Operating Systems
1 37 (72.55%) Windows
2 9 (17.65%) Windows 7
3 2 (3.92%) Windows Server
4 1 (1.96%) Windows 8
4 1 (1.96%) Windows Server 2008
4 1 (1.96%) Windows XP
Processes & Methodologies
1 16 (31.37%) ITIL
2 14 (27.45%) Document Management
3 6 (11.76%) Ticket Management
4 5 (9.80%) Service Delivery
5 4 (7.84%) Incident Management
6 3 (5.88%) CRM
6 3 (5.88%) ITSM
7 2 (3.92%) Coaching
7 2 (3.92%) Stakeholder Management
7 2 (3.92%) Trend Analysis
8 1 (1.96%) Agile Software Development
8 1 (1.96%) Business Intelligence
8 1 (1.96%) Change Control
8 1 (1.96%) ITIL V3
8 1 (1.96%) Release Management
8 1 (1.96%) Service Management
8 1 (1.96%) Waterfall
Programming Languages
1 4 (7.84%) SQL
Qualifications
1 2 (3.92%) Microsoft Certification
2 1 (1.96%) A+ Certification
2 1 (1.96%) BC Cleared
2 1 (1.96%) MCSA
2 1 (1.96%) MCTS
2 1 (1.96%) Security Cleared
Quality Assurance & Compliance
1 6 (11.76%) SLA
System Software
1 17 (33.33%) Active Directory
2 1 (1.96%) Hyper-V
2 1 (1.96%) VMware Infrastructure
Systems Management
1 3 (5.88%) SCCM
Vendors
1 15 (29.41%) Microsoft
2 5 (9.80%) Citrix
3 4 (7.84%) Remedy
4 3 (5.88%) Google
4 3 (5.88%) LANDesk
5 2 (3.92%) Apple
5 2 (3.92%) Avaya
5 2 (3.92%) Cisco
5 2 (3.92%) Sun
6 1 (1.96%) Adobe
6 1 (1.96%) SAP
6 1 (1.96%) VMware
Birmingham, West Midlands (County)
ESA Group
Salary: From £17,000 to £18,000 per annum
Posted: Yesterday