The statistics below represent IT jobs advertised across the Birmingham region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 30 August 2016 with a comparison to same period over 2 years.

3 months to
30 Aug 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 134 113 123
Rank change year-on-year
-21 +10
Permanent jobs requiring a Service Desk Analyst 13 12 12
As % of all permanent IT jobs located in Birmingham 0.54% 0.63% 0.56%
As % of the Job Titles category 0.56% 0.65% 0.58%
Number of salaries quoted 6 11 12
Median salary £20,500 £21,000 £19,375
Median salary % change year-on-year
-2.38% +8.38%
90% offered a salary of more than £19,500 £19,500 £17,915
10% offered a salary of more than £23,000 £23,000 £23,850
UK excluding London median salary £22,500 £22,000 £21,500
% change year-on-year
+2.27% +2.32%
Service Desk Analyst
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
2330 1849 2060
As % of all permanent IT jobs located in Birmingham 96.36% 96.40% 96.40%
Number of salaries quoted 1710 1564 1751
Median salary £40,000 £42,500 £42,000
Median salary % change year-on-year
-5.88% +1.19%
90% offered a salary of more than £25,000 £26,000 £25,000
10% offered a salary of more than £62,500 £65,000 £70,000
UK excluding London median salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Service Desk Analyst
Jobs Demand Trend in Birmingham

The demand trend of job ads across the Birmingham region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in Birmingham

Service Desk Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Birmingham region.

Service Desk Analyst Salary Trend in Birmingham

Service Desk Analyst Skill Set
Top 30 Related IT Skills in Birmingham

For the 6 months to 30 August 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region featuring Service Desk Analyst in the job title.

1 26 (78.79%) Windows
2 16 (48.48%) MS Office
3 14 (42.42%) ITIL
4 13 (39.39%) Microsoft
4 13 (39.39%) Active Directory
4 13 (39.39%) Law
5 11 (33.33%) MS Excel
6 10 (30.30%) Legal
7 8 (24.24%) Windows 7
8 7 (21.21%) Document Management
9 6 (18.18%) SLA
9 6 (18.18%) Ticket Management
9 6 (18.18%) Finance
10 5 (15.15%) Blackberry
10 5 (15.15%) Blackberry Enterprise Server
10 5 (15.15%) LAN
10 5 (15.15%) WAN
10 5 (15.15%) Service Delivery
11 4 (12.12%) Incident Management
11 4 (12.12%) MS Exchange
11 4 (12.12%) SQL
11 4 (12.12%) VPN
11 4 (12.12%) Remedy
12 3 (9.09%) Google Apps
12 3 (9.09%) Citrix
12 3 (9.09%) CRM
12 3 (9.09%) Google
12 3 (9.09%) ITSM
13 2 (6.06%) Firewall
13 2 (6.06%) Mathematics

Service Desk Analyst Skill Set
Top Related IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (15.15%) Blackberry Enterprise Server
2 4 (12.12%) MS Exchange
Applications
1 16 (48.48%) MS Office
2 11 (33.33%) MS Excel
3 1 (3.03%) MS Project
3 1 (3.03%) MS Visio
Business Applications
1 2 (6.06%) Remedy ITSM
Cloud Services
1 3 (9.09%) Google Apps
2 2 (6.06%) Office 365
3 1 (3.03%) Microsoft Azure
Communications & Networking
1 5 (15.15%) LAN
1 5 (15.15%) WAN
2 4 (12.12%) VPN
3 2 (6.06%) Firewall
4 1 (3.03%) DHCP
4 1 (3.03%) TCP/IP
Database & Business Intelligence
1 1 (3.03%) MS Access
General
1 13 (39.39%) Law
2 10 (30.30%) Legal
3 6 (18.18%) Finance
4 2 (6.06%) Danish Language
4 2 (6.06%) Finnish Language
4 2 (6.06%) Norwegian Language
4 2 (6.06%) Swedish Language
5 1 (3.03%) Japanese Language
5 1 (3.03%) Mandarin Language
5 1 (3.03%) Manufacturing
5 1 (3.03%) Publishing
5 1 (3.03%) Retail
Miscellaneous
1 5 (15.15%) Blackberry
2 2 (6.06%) Mathematics
3 1 (3.03%) Analytical Skills
3 1 (3.03%) Driving Licence
3 1 (3.03%) Management Information System
Operating Systems
1 26 (78.79%) Windows
2 8 (24.24%) Windows 7
3 1 (3.03%) Windows 8
3 1 (3.03%) Windows Server
3 1 (3.03%) Windows Server 2008
Processes & Methodologies
1 14 (42.42%) ITIL
2 7 (21.21%) Document Management
3 6 (18.18%) Ticket Management
4 5 (15.15%) Service Delivery
5 4 (12.12%) Incident Management
6 3 (9.09%) CRM
6 3 (9.09%) ITSM
7 1 (3.03%) Agile Software Development
7 1 (3.03%) ITIL V3
7 1 (3.03%) Service Management
7 1 (3.03%) Waterfall
Programming Languages
1 4 (12.12%) SQL
Qualifications
1 2 (6.06%) Microsoft Certification
2 1 (3.03%) A+ Certification
2 1 (3.03%) BC Cleared
2 1 (3.03%) MCSA
2 1 (3.03%) MCTS
2 1 (3.03%) Security Cleared
Quality Assurance & Compliance
1 6 (18.18%) SLA
System Software
1 13 (39.39%) Active Directory
2 1 (3.03%) Hyper-V
2 1 (3.03%) VMware Infrastructure
Vendors
1 13 (39.39%) Microsoft
2 4 (12.12%) Remedy
3 3 (9.09%) Citrix
3 3 (9.09%) Google
4 2 (6.06%) Cisco
5 1 (3.03%) Adobe
5 1 (3.03%) SAP
5 1 (3.03%) VMware
Birmingham, West Midlands (County)
Met Police
Salary: £22,052 per annum plus £3,406 location allowance
Posted: 18 days ago
Birmingham, West Midlands (County)
Met Police
Salary: £25,336 per annum plus £3,406 location allowance
Posted: 18 days ago