The statistics below represent IT jobs advertised across the Birmingham region that had Service Desk Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 29 June 2016 with a comparison to same period over 2 years.

3 months to
29 Jun 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 130 122 116
Rank change year-on-year
-8 -6
Permanent jobs requiring a Service Desk Analyst 13 13 6
As % of all permanent IT jobs located in Birmingham 0.55% 0.64% 0.32%
As % of the Job Titles category 0.57% 0.65% 0.33%
Number of salaries quoted 10 11 5
Median salary £20,500 £21,500 £21,500
Median salary % change year-on-year
-4.65% -
90% offered a salary of more than £19,950 £21,000 £19,100
10% offered a salary of more than £26,145 £23,000 £22,300
UK excluding London median salary £21,500 £22,000 £21,750
% change year-on-year
-2.27% +1.14%
Service Desk Analyst
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
2272 1997 1796
As % of all permanent IT jobs located in Birmingham 96.27% 97.56% 95.18%
Number of salaries quoted 1694 1640 1583
Median salary £40,000 £42,500 £42,000
Median salary % change year-on-year
-5.88% +1.19%
90% offered a salary of more than £25,000 £26,500 £25,500
10% offered a salary of more than £62,500 £65,000 £67,500
UK excluding London median salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

Service Desk Analyst
Jobs Demand Trend in Birmingham

The demand trend of job ads across the Birmingham region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in Birmingham

Service Desk Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Desk Analyst across the Birmingham region.

Service Desk Analyst Salary Trend in Birmingham

Service Desk Analyst Skill Set
Top 30 Related IT Skills in Birmingham

For the 6 months to 29 June 2016, Service Desk Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region featuring Service Desk Analyst in the job title.

1 31 (65.96%) Windows
2 21 (44.68%) Law
3 18 (38.30%) MS Office
4 15 (31.91%) Active Directory
4 15 (31.91%) ITIL
5 14 (29.79%) Legal
5 14 (29.79%) Document Management
6 13 (27.66%) Microsoft
7 12 (25.53%) MS Excel
8 7 (14.89%) MS Exchange
9 5 (10.64%) Windows 7
9 5 (10.64%) Citrix
10 4 (8.51%) LANDesk
10 4 (8.51%) Blackberry
10 4 (8.51%) LAN
10 4 (8.51%) WAN
10 4 (8.51%) SCCM
10 4 (8.51%) Coaching
11 3 (6.38%) Trend Analysis
11 3 (6.38%) Google Apps
11 3 (6.38%) CRM
11 3 (6.38%) VPN
11 3 (6.38%) SQL
11 3 (6.38%) Remedy
11 3 (6.38%) Apple
11 3 (6.38%) Google
11 3 (6.38%) ITSM
11 3 (6.38%) Incident Management
12 2 (4.26%) Remedy ITSM
12 2 (4.26%) Norwegian Language

Service Desk Analyst Skill Set
Top Related IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (14.89%) MS Exchange
2 1 (2.13%) Blackberry Enterprise Server
Applications
1 18 (38.30%) MS Office
2 12 (25.53%) MS Excel
3 1 (2.13%) MS Project
3 1 (2.13%) MS Visio
Business Applications
1 2 (4.26%) Remedy ITSM
Cloud Services
1 3 (6.38%) Google Apps
2 2 (4.26%) Office 365
3 1 (2.13%) Microsoft Azure
Communications & Networking
1 4 (8.51%) LAN
1 4 (8.51%) WAN
2 3 (6.38%) VPN
3 2 (4.26%) DHCP
3 2 (4.26%) Internet
4 1 (2.13%) DNS
4 1 (2.13%) Firewall
4 1 (2.13%) IP Telephony
4 1 (2.13%) Remote Desktop
4 1 (2.13%) TCP/IP
Database & Business Intelligence
1 1 (2.13%) MS Access
1 1 (2.13%) SQL Server
General
1 21 (44.68%) Law
2 14 (29.79%) Legal
3 2 (4.26%) Danish Language
3 2 (4.26%) Finance
3 2 (4.26%) Finnish Language
3 2 (4.26%) Norwegian Language
3 2 (4.26%) Swedish Language
4 1 (2.13%) German Language
4 1 (2.13%) Japanese Language
4 1 (2.13%) Mandarin Language
4 1 (2.13%) Manufacturing
4 1 (2.13%) Publishing
4 1 (2.13%) Retail
Miscellaneous
1 4 (8.51%) Blackberry
2 1 (2.13%) Analytical Skills
2 1 (2.13%) Driving Licence
2 1 (2.13%) Management Information System
2 1 (2.13%) Mathematics
Operating Systems
1 31 (65.96%) Windows
2 5 (10.64%) Windows 7
3 1 (2.13%) Windows 8
3 1 (2.13%) Windows Server
3 1 (2.13%) Windows XP
Processes & Methodologies
1 15 (31.91%) ITIL
2 14 (29.79%) Document Management
3 4 (8.51%) Coaching
4 3 (6.38%) CRM
4 3 (6.38%) Incident Management
4 3 (6.38%) ITSM
4 3 (6.38%) Trend Analysis
5 2 (4.26%) Stakeholder Management
5 2 (4.26%) Ticket Management
6 1 (2.13%) Agile Software Development
6 1 (2.13%) Business Intelligence
6 1 (2.13%) Change Control
6 1 (2.13%) ITIL V3
6 1 (2.13%) Release Management
6 1 (2.13%) Service Delivery
6 1 (2.13%) Service Desk Management
6 1 (2.13%) Service Management
6 1 (2.13%) Waterfall
Programming Languages
1 3 (6.38%) SQL
Qualifications
1 1 (2.13%) A+ Certification
1 1 (2.13%) BC Cleared
1 1 (2.13%) MCSA
1 1 (2.13%) MCTS
1 1 (2.13%) Microsoft Certification
1 1 (2.13%) Security Cleared
Quality Assurance & Compliance
1 2 (4.26%) SLA
System Software
1 15 (31.91%) Active Directory
2 1 (2.13%) Hyper-V
2 1 (2.13%) VMware Infrastructure
Systems Management
1 4 (8.51%) SCCM
Vendors
1 13 (27.66%) Microsoft
2 5 (10.64%) Citrix
3 4 (8.51%) LANDesk
4 3 (6.38%) Apple
4 3 (6.38%) Google
4 3 (6.38%) Remedy
5 2 (4.26%) Avaya
5 2 (4.26%) Cisco
5 2 (4.26%) Sun
6 1 (2.13%) Adobe
6 1 (2.13%) SAP
6 1 (2.13%) VMware
Birmingham, West Midlands (County)
Plan-net
Salary: Market rate
Posted: Yesterday
Birmingham, West Midlands (County)
Latcom Ltd
Salary: From £20,000 to £22,000 per annum + gd benefits
Posted: 2 days ago