The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 27 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Jul 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 96 91 88
Rank change year-on-year
-5 -3
Contract jobs requiring a Service Desk Analyst 24 28 16
As % of all contract IT jobs located in the West Midlands 1.00% 1.16% 0.81%
As % of the Job Titles category 1.07% 1.28% 0.89%
Number of daily rates quoted 8 5 1
Average daily rate
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£115 £125 £95
Average daily rate % change year-on-year
-8.00% +31.57%
UK excluding London average daily rate £120 £125 £113
% change year-on-year
-4.00% +11.11%
Number of hourly rates quoted 10 17 4
Average hourly rate £10.56 £17.40 £12.25
Average hourly rate % change year-on-year
-39.33% +42.04%
90% offered a hourly rate of more than £8.90 £13.80 £11.65
10% offered a hourly rate of more than £14.10 £25.00 £12.50
UK excluding London average hourly rate £13.06 £14.00 £13.00
% change year-on-year
-6.75% +7.69%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2244 2187 1797
As % of all contract IT jobs located in the West Midlands 93.89% 90.97% 91.31%
Number of daily rates quoted 1347 1124 859
Average daily rate £365 £338 £330
Average daily rate % change year-on-year
+8.14% +2.27%
90% offered a daily rate of more than £210 £215 £205
10% offered a daily rate of more than £500 £500 £499
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 147 185 131
Average hourly rate £16.60 £16.00 £17.50
Average hourly rate % change year-on-year
+3.75% -8.57%
90% offered a hourly rate of more than £11.00 £7.70 £10.50
10% offered a hourly rate of more than £35.00 £35.50 £37.80
UK excluding London average hourly rate £16.50 £16.50 £17.23
% change year-on-year
- -4.20%

Service Desk Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the West Midlands

Service Desk Analyst
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Daily Rate Trend in the West Midlands

Service Desk Analyst
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Hourly Rate Trend in the West Midlands

Service Desk Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 27 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry +9 9 £98 - 2
Birmingham 0 6 £123 -2.00% 1
Staffordshire - 3 - -
Worcestershire 0 1 - -
Shropshire - 1 - -
Dudley - 1 £125 -
West Bromwich - 1 - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 27 July 2015, IT contractor jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 36 (60.00%) Windows
2 27 (45.00%) Microsoft
3 26 (43.33%) ITIL
4 25 (41.67%) Active Directory
5 24 (40.00%) MS Office
6 18 (30.00%) SLA
7 17 (28.33%) Citrix
8 16 (26.67%) Windows XP
9 14 (23.33%) Blackberry
10 13 (21.67%) Windows 7
11 10 (16.67%) Security Cleared
11 10 (16.67%) LAN
11 10 (16.67%) WAN
12 8 (13.33%) Service Management
13 7 (11.67%) SC Cleared
14 6 (10.00%) Enterprise Software
14 6 (10.00%) ITIL Certification
14 6 (10.00%) NHS
14 6 (10.00%) MS Excel
15 5 (8.33%) Windows Server 2003
15 5 (8.33%) ITSM
16 4 (6.67%) CMDB
16 4 (6.67%) Blackberry Enterprise Server
16 4 (6.67%) Service Delivery
16 4 (6.67%) MCP
16 4 (6.67%) Analytical Skills
16 4 (6.67%) Windows Server 2008
16 4 (6.67%) LANDesk
17 3 (5.00%) WorkSite
17 3 (5.00%) Risk Analysis

Service Desk Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 27 July 2015, IT contractor jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (6.67%) Blackberry Enterprise Server
2 3 (5.00%) WorkSite
3 2 (3.33%) MS Exchange
4 1 (1.67%) IBM Notes
4 1 (1.67%) SharePoint
Applications
1 24 (40.00%) MS Office
2 6 (10.00%) MS Excel
Business Applications
1 1 (1.67%) Dynamics CRM
Cloud Services
1 1 (1.67%) Office 365
Communications & Networking
1 10 (16.67%) LAN
1 10 (16.67%) WAN
2 3 (5.00%) VoIP
2 3 (5.00%) VPN
3 1 (1.67%) DNS
3 1 (1.67%) Intranet
3 1 (1.67%) 3G
3 1 (1.67%) DHCP
3 1 (1.67%) TCP/IP
3 1 (1.67%) Broadband
Database & Business Intelligence
1 1 (1.67%) SQL Server
Development Applications
1 1 (1.67%) JIRA
General
1 3 (5.00%) Telecoms
1 3 (5.00%) Legal
1 3 (5.00%) Local Government
2 2 (3.33%) German Language
3 1 (1.67%) Polish Language
3 1 (1.67%) French Language
Miscellaneous
1 14 (23.33%) Blackberry
2 6 (10.00%) NHS
2 6 (10.00%) Enterprise Software
3 4 (6.67%) Analytical Skills
3 4 (6.67%) CMDB
4 3 (5.00%) Thin Client
4 3 (5.00%) Fat Client
5 2 (3.33%) PDA
6 1 (1.67%) Statistics
6 1 (1.67%) Wiki
6 1 (1.67%) Management Information System
Operating Systems
1 36 (60.00%) Windows
2 16 (26.67%) Windows XP
3 13 (21.67%) Windows 7
4 5 (8.33%) Windows Server 2003
5 4 (6.67%) Windows Server 2008
6 3 (5.00%) Linux
7 2 (3.33%) Windows 8
8 1 (1.67%) Android
8 1 (1.67%) Windows 2000 Server
8 1 (1.67%) Apple iOS
Processes & Methodologies
1 26 (43.33%) ITIL
2 8 (13.33%) Service Management
3 5 (8.33%) ITSM
4 4 (6.67%) Service Delivery
5 3 (5.00%) Risk Analysis
5 3 (5.00%) Incident Management
6 2 (3.33%) Asset Management
6 2 (3.33%) Network Management
7 1 (1.67%) Business Continuity Planning
7 1 (1.67%) IT Asset Management
7 1 (1.67%) Problem Management
7 1 (1.67%) Change Management
7 1 (1.67%) Business Continuity
7 1 (1.67%) CRM
7 1 (1.67%) BCP
7 1 (1.67%) Configuration Management
Qualifications
1 10 (16.67%) Security Cleared
2 7 (11.67%) SC Cleared
3 6 (10.00%) ITIL Certification
4 4 (6.67%) MCP
5 2 (3.33%) MCSE
5 2 (3.33%) Microsoft Certification
6 1 (1.67%) Degree
Quality Assurance & Compliance
1 18 (30.00%) SLA
System Software
1 25 (41.67%) Active Directory
2 1 (1.67%) XenApp
Systems Management
1 3 (5.00%) SCCM
2 1 (1.67%) Backup Exec
Vendors
1 27 (45.00%) Microsoft
2 17 (28.33%) Citrix
3 4 (6.67%) LANDesk
4 3 (5.00%) HP
4 3 (5.00%) Dell
4 3 (5.00%) Progress
4 3 (5.00%) Remedy
5 2 (3.33%) McAfee
5 2 (3.33%) Cisco
5 2 (3.33%) ServiceNow
5 2 (3.33%) Lotus
5 2 (3.33%) SAP
6 1 (1.67%) VMware
6 1 (1.67%) Google
Coventry
Quantica Technology - London
Rate: £80 - £100 per day
Posted: 22 days ago
Coventry
Hays IT - Uk Posting account
Rate: £9.00 - £11.00 per hour
Posted: 26 days ago