The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 102 96 95
Rank change year-on-year
-6 -1
Contract jobs requiring a Service Desk Analyst 26 14 15
As % of all contract IT jobs located in the West Midlands 1.00% 0.66% 0.66%
As % of the Job Titles category 1.10% 0.72% 0.70%
Number of daily rates quoted 4 5 0
Average daily rate
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£133 £130 -
Average daily rate % change year-on-year
+1.92% -
UK excluding London average daily rate £125 £108 £110
% change year-on-year
+16.27% -2.27%
Number of hourly rates quoted 15 1 6
Average hourly rate £17.50 £12.00 £15.25
Average hourly rate % change year-on-year
+45.83% -21.31%
90% offered a hourly rate of more than £9.30 £12.00 £14.00
10% offered a hourly rate of more than £25.00 £12.00 £17.50
UK excluding London average hourly rate £12.56 £13.00 £13.50
% change year-on-year
-3.38% -3.70%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2363 1948 2129
As % of all contract IT jobs located in the West Midlands 91.27% 91.84% 93.09%
Number of daily rates quoted 1200 1018 1057
Average daily rate £339 £330 £328
Average daily rate % change year-on-year
+2.65% +0.76%
90% offered a daily rate of more than £200 £200 £200
10% offered a daily rate of more than £500 £475 £463
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 167 135 137
Average hourly rate £17.00 £15.00 £22.50
Average hourly rate % change year-on-year
+13.33% -33.33%
90% offered a hourly rate of more than £9.50 £9.71 £12.48
10% offered a hourly rate of more than £37.80 £37.00 £37.50
UK excluding London average hourly rate £17.00 £17.00 £18.00
% change year-on-year
- -5.55%

Service Desk Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the West Midlands

Service Desk Analyst
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Daily Rate Trend in the West Midlands

Service Desk Analyst
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Hourly Rate Trend in the West Midlands

Service Desk Analyst
Hourly Rate Histogram in the West Midlands

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the West Midlands region over the 3 months to 2 September 2014.

Service Desk Analyst Hourly Rate Histogram in the West Midlands

Service Desk Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +3 7 £80 -38.46%
Coventry - 6 - - 3
Staffordshire +4 3 - -
Worcestershire - 1 - -
Solihull - - - -
Walsall - - - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 2 September 2014, IT contractor jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 24 (43.64%) Active Directory
2 23 (41.82%) Windows
3 22 (40.00%) SLA
4 19 (34.55%) ITIL
5 17 (30.91%) MS Office
5 17 (30.91%) Citrix
6 10 (18.18%) Problem Management
7 8 (14.55%) Windows 7
7 8 (14.55%) Lotus
7 8 (14.55%) IBM Notes
8 7 (12.73%) Windows XP
8 7 (12.73%) Microsoft
9 6 (10.91%) Security Cleared
10 5 (9.09%) Retail
11 4 (7.27%) VMware
11 4 (7.27%) Back Office
11 4 (7.27%) Wiki
11 4 (7.27%) Incident Management
11 4 (7.27%) SC Cleared
11 4 (7.27%) PRINCE2 Certification
11 4 (7.27%) NHS
11 4 (7.27%) Blackberry
11 4 (7.27%) SharePoint
11 4 (7.27%) PRINCE2
12 3 (5.45%) LAN
12 3 (5.45%) Cisco Certification
12 3 (5.45%) Remedy
12 3 (5.45%) CCNA
12 3 (5.45%) Mentoring
12 3 (5.45%) Finance

Service Desk Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 2 September 2014, IT contractor jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (14.55%) IBM Notes
2 4 (7.27%) SharePoint
3 2 (3.64%) WorkSite
4 1 (1.82%) MS Exchange
Applications
1 17 (30.91%) MS Office
2 1 (1.82%) MS Excel
Communications & Networking
1 3 (5.45%) LAN
General
1 5 (9.09%) Retail
2 4 (7.27%) Back Office
3 3 (5.45%) Finance
3 3 (5.45%) Legal
Miscellaneous
1 4 (7.27%) NHS
1 4 (7.27%) Blackberry
1 4 (7.27%) Wiki
2 1 (1.82%) FMCG
Operating Systems
1 23 (41.82%) Windows
2 8 (14.55%) Windows 7
3 7 (12.73%) Windows XP
4 2 (3.64%) Linux
4 2 (3.64%) Windows Server 2008
5 1 (1.82%) Windows Server 2003
Processes & Methodologies
1 19 (34.55%) ITIL
2 10 (18.18%) Problem Management
3 4 (7.27%) Incident Management
3 4 (7.27%) PRINCE2
4 3 (5.45%) Service Delivery
4 3 (5.45%) Mentoring
5 1 (1.82%) QMS
5 1 (1.82%) ITIL V3
5 1 (1.82%) Password Management
5 1 (1.82%) Network Design
5 1 (1.82%) Quality Management
Qualifications
1 6 (10.91%) Security Cleared
2 4 (7.27%) SC Cleared
2 4 (7.27%) PRINCE2 Certification
3 3 (5.45%) CCNA
3 3 (5.45%) Cisco Certification
4 1 (1.82%) Microsoft Certification
4 1 (1.82%) CNE
4 1 (1.82%) Novell Certification
4 1 (1.82%) ITIL Certification
4 1 (1.82%) MCP
4 1 (1.82%) MCSE
4 1 (1.82%) DV Cleared
Quality Assurance & Compliance
1 22 (40.00%) SLA
System Software
1 24 (43.64%) Active Directory
Systems Management
1 2 (3.64%) Tivoli
1 2 (3.64%) SCOM
2 1 (1.82%) SCCM
Vendors
1 17 (30.91%) Citrix
2 8 (14.55%) Lotus
3 7 (12.73%) Microsoft
4 4 (7.27%) VMware
5 3 (5.45%) Remedy
6 1 (1.82%) Google
6 1 (1.82%) LANDesk