The first table below looks at the demand for the Service Desk Analyst role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 23 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Jul 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 94 89 95
Rank change year-on-year
-5 +6
Contract jobs requiring a Service Desk Analyst 27 16 11
As % of all contract IT jobs located in the West Midlands 1.14% 0.81% 0.48%
As % of the Job Titles category 1.26% 0.89% 0.52%
Number of daily rates quoted 4 1 0
Average daily rate
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of your Daily Rate
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£133 £95 -
Average daily rate % change year-on-year
+39.47% -
UK excluding London average daily rate £125 £113 £110
% change year-on-year
+11.11% +2.27%
Number of hourly rates quoted 16 4 4
Average hourly rate £17.40 £12.25 £13.50
Average hourly rate % change year-on-year
+42.04% -9.25%
90% offered a hourly rate of more than £13.25 £11.65 £12.48
10% offered a hourly rate of more than £21.25 £12.50 £14.35
UK excluding London average hourly rate £14.00 £13.00 £13.00
% change year-on-year
+7.69% -
Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2151 1795 2113
As % of all contract IT jobs located in the West Midlands 90.76% 91.30% 92.63%
Number of daily rates quoted 1100 858 995
Average daily rate £338 £330 £325
Average daily rate % change year-on-year
+2.27% +1.53%
90% offered a daily rate of more than £215 £201 £190
10% offered a daily rate of more than £500 £496 £460
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 184 131 145
Average hourly rate £16.00 £17.50 £16.50
Average hourly rate % change year-on-year
-8.57% +6.06%
90% offered a hourly rate of more than £7.50 £10.55 £11.20
10% offered a hourly rate of more than £37.50 £37.80 £35.00
UK excluding London average hourly rate £16.48 £17.23 £18.50
% change year-on-year
-4.32% -6.89%
Service Desk Analyst
England

Service Desk Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the West Midlands

Service Desk Analyst
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Daily Rate Trend in the West Midlands

Service Desk Analyst
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Hourly Rate Trend in the West Midlands

Service Desk Analyst
Hourly Rate Histogram in the West Midlands

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Desk Analyst across the West Midlands region over the 3 months to 23 July 2014.

Service Desk Analyst Hourly Rate Histogram in the West Midlands

Service Desk Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 23 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +5 6 £125 -
Coventry -8 5 - - 1
Wolverhampton - 4 - -
Worcestershire - 2 - -
Staffordshire - - - - 1
Solihull - - - -
West Bromwich - - - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 23 July 2014, IT contractor jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 19 (38.78%) Windows
1 19 (38.78%) Active Directory
2 18 (36.73%) ITIL
2 18 (36.73%) SLA
3 17 (34.69%) MS Office
4 13 (26.53%) Citrix
5 10 (20.41%) Problem Management
6 9 (18.37%) Security Cleared
6 9 (18.37%) Windows 7
7 7 (14.29%) Microsoft
7 7 (14.29%) Windows XP
8 6 (12.24%) IBM Notes
8 6 (12.24%) Lotus
8 6 (12.24%) Service Delivery
9 4 (8.16%) Password Management
9 4 (8.16%) Back Office
9 4 (8.16%) VMware
9 4 (8.16%) Wiki
9 4 (8.16%) SC Cleared
9 4 (8.16%) DV Cleared
9 4 (8.16%) ITIL V3
9 4 (8.16%) NHS
9 4 (8.16%) PRINCE2 Certification
9 4 (8.16%) PRINCE2
9 4 (8.16%) SharePoint
10 3 (6.12%) MS Excel
10 3 (6.12%) Remedy
10 3 (6.12%) Blackberry
10 3 (6.12%) Windows Server 2008
10 3 (6.12%) Incident Management

Service Desk Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 23 July 2014, IT contractor jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (12.24%) IBM Notes
2 4 (8.16%) SharePoint
3 2 (4.08%) WorkSite
4 1 (2.04%) MS Exchange
Applications
1 17 (34.69%) MS Office
2 3 (6.12%) MS Excel
Communications & Networking
1 2 (4.08%) LAN
General
1 4 (8.16%) Back Office
2 3 (6.12%) Finance
2 3 (6.12%) Legal
3 2 (4.08%) Retail
Miscellaneous
1 4 (8.16%) NHS
1 4 (8.16%) Wiki
2 3 (6.12%) Blackberry
3 1 (2.04%) FMCG
Operating Systems
1 19 (38.78%) Windows
2 9 (18.37%) Windows 7
3 7 (14.29%) Windows XP
4 3 (6.12%) Windows Server 2008
5 2 (4.08%) Windows Server 2003
6 1 (2.04%) Linux
Processes & Methodologies
1 18 (36.73%) ITIL
2 10 (20.41%) Problem Management
3 6 (12.24%) Service Delivery
4 4 (8.16%) Password Management
4 4 (8.16%) PRINCE2
4 4 (8.16%) ITIL V3
5 3 (6.12%) Incident Management
6 1 (2.04%) Quality Management
6 1 (2.04%) QMS
6 1 (2.04%) Network Design
6 1 (2.04%) Logistics
Qualifications
1 9 (18.37%) Security Cleared
2 4 (8.16%) SC Cleared
2 4 (8.16%) DV Cleared
2 4 (8.16%) PRINCE2 Certification
3 2 (4.08%) CCNA
3 2 (4.08%) Cisco Certification
4 1 (2.04%) Microsoft Certification
4 1 (2.04%) CNE
4 1 (2.04%) Novell Certification
4 1 (2.04%) ITIL Certification
4 1 (2.04%) MCP
4 1 (2.04%) MCSE
Quality Assurance & Compliance
1 18 (36.73%) SLA
System Software
1 19 (38.78%) Active Directory
Systems Management
1 1 (2.04%) Tivoli
1 1 (2.04%) SCOM
Vendors
1 13 (26.53%) Citrix
2 7 (14.29%) Microsoft
3 6 (12.24%) Lotus
4 4 (8.16%) VMware
5 3 (6.12%) Remedy
6 1 (2.04%) Google