Service Desk Analyst Contracts in the West Midlands

Service Desk Analyst
England > West Midlands

The median Service Desk Analyst daily rate in the West Midlands is £150 according to job vacancies posted during the 6 months to 28 April 2024.

The first table below provides contractor rate benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 95 105 126
Rank change year-on-year +10 +21 -35
Contract jobs requiring a Service Desk Analyst 14 35 49
As % of all contract jobs advertised in the West Midlands 0.73% 1.47% 1.38%
As % of the Job Titles category 0.80% 1.55% 1.43%
Number of daily rates quoted 11 17 33
10th Percentile £135 £130 £106
25th Percentile - £131 £133
Median daily rate (50th Percentile) £150 £160 £150
Median % change year-on-year -6.25% +6.67% +30.43%
75th Percentile £198 £178 £171
90th Percentile £200 £180 £188
England median daily rate £174 £180 £160
% change year-on-year -3.33% +12.50% +33.33%
Number of hourly rates quoted 2 10 7
10th Percentile £14.70 £11.00 £12.15
25th Percentile £15.91 £12.50 £12.38
Median hourly rate £18.30 £12.75 £14.50
Median % change year-on-year +43.49% -12.07% +11.54%
75th Percentile £20.32 £16.48 £15.13
90th Percentile £21.33 £19.50 £16.15
England median hourly rate £15.17 £15.50 £14.50
% change year-on-year -2.13% +6.90% +7.41%

All Contract IT Job Vacancies
West Midlands

The following table is for comparison with the above and includes summary statistics for all contract IT job vacancies advertised in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the West Midlands with a recognized job title 1,758 2,262 3,427
% of contract IT jobs with a recognized job title 91.32% 94.88% 96.56%
Number of daily rates quoted 1,183 1,556 2,510
10th Percentile £259 £250 £220
25th Percentile £363 £388 £363
Median daily rate (50th Percentile) £488 £500 £475
Median % change year-on-year -2.50% +5.26% +18.01%
75th Percentile £600 £600 £575
90th Percentile £700 £688 £675
England median daily rate £525 £550 £525
% change year-on-year -4.55% +4.76% +10.53%
Number of hourly rates quoted 134 66 81
10th Percentile £12.01 £12.50 £12.38
25th Percentile £15.00 £15.02 £14.32
Median hourly rate £22.25 £19.50 £17.28
Median % change year-on-year +14.10% +12.85% +9.71%
75th Percentile £42.31 £26.82 £20.00
90th Percentile £55.88 £55.63 £22.25
England median hourly rate £35.83 £45.00 £22.50
% change year-on-year -20.38% +100.00% +0.29%

Service Desk Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for Service Desk Analyst in the West Midlands

Service Desk Analyst
Contractor Daily Rate Trend in the West Midlands

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in the West Midlands.

Daily rate trend for Service Desk Analyst in the West Midlands

Service Desk Analyst
Contractor Hourly Rate Trend in the West Midlands

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in the West Midlands.

Hourly rate trend for Service Desk Analyst in the West Midlands

Service Desk Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 6 months to 28 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Birmingham +1 6 £190 +40.74% 4
Warwickshire -1 4 £150 -16.67% 1
Solihull - 2 £140 - 1
Worcestershire +6 1 £200 +53.85%
Staffordshire +4 1 - -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 28 April 2024, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the West Midlands region featuring Service Desk Analyst in the job title.

1 10 (71.43%) Windows
1 10 (71.43%) Microsoft 365
2 9 (64.29%) Windows 10
2 9 (64.29%) Social Skills
3 7 (50.00%) Customer Service
3 7 (50.00%) Active Directory
4 6 (42.86%) Microsoft Office
4 6 (42.86%) Microsoft
5 4 (28.57%) Mobile Device Management
6 3 (21.43%) Entra ID
6 3 (21.43%) Microsoft Intune
6 3 (21.43%) VPN
6 3 (21.43%) Azure
7 2 (14.29%) VMware Infrastructure
7 2 (14.29%) Windows Server 2008
7 2 (14.29%) Firewall
7 2 (14.29%) VMware
7 2 (14.29%) Terminal Services
7 2 (14.29%) DNS
7 2 (14.29%) SLA
7 2 (14.29%) DHCP
7 2 (14.29%) TCP/IP
7 2 (14.29%) ITIL
7 2 (14.29%) Windows Server 2012
7 2 (14.29%) ServiceNow
7 2 (14.29%) Analytical Skills
7 2 (14.29%) Remote Desktop
7 2 (14.29%) Windows Server
7 2 (14.29%) Public Sector
7 2 (14.29%) Windows Server 2016

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (7.14%) Microsoft Exchange
Applications
1 6 (42.86%) Microsoft Office
Cloud Services
1 10 (71.43%) Microsoft 365
2 3 (21.43%) Azure
2 3 (21.43%) Entra ID
3 1 (7.14%) Dynamics 365
Communications & Networking
1 3 (21.43%) VPN
2 2 (14.29%) DHCP
2 2 (14.29%) DNS
2 2 (14.29%) Firewall
2 2 (14.29%) Remote Desktop
2 2 (14.29%) TCP/IP
3 1 (7.14%) Wireless
General
1 9 (64.29%) Social Skills
2 2 (14.29%) Analytical Skills
2 2 (14.29%) Public Sector
3 1 (7.14%) Finance
3 1 (7.14%) Financial Institution
Miscellaneous
1 1 (7.14%) Analytical Mindset
1 1 (7.14%) Hedge funds
Operating Systems
1 10 (71.43%) Windows
2 9 (64.29%) Windows 10
3 2 (14.29%) Windows Server
3 2 (14.29%) Windows Server 2008
3 2 (14.29%) Windows Server 2012
3 2 (14.29%) Windows Server 2016
3 2 (14.29%) Windows Server 2019
Processes & Methodologies
1 7 (50.00%) Customer Service
2 4 (28.57%) Mobile Device Management
3 2 (14.29%) ITIL
4 1 (7.14%) Asset Management
4 1 (7.14%) Digital Transformation Programme
4 1 (7.14%) Incident Management
4 1 (7.14%) ITSM
4 1 (7.14%) Problem-Solving
Qualifications
1 1 (7.14%) ITIL Certification
1 1 (7.14%) SC Cleared
1 1 (7.14%) Security Cleared
Quality Assurance & Compliance
1 2 (14.29%) SLA
System Software
1 7 (50.00%) Active Directory
2 2 (14.29%) Terminal Services
2 2 (14.29%) VMware Infrastructure
Systems Management
1 3 (21.43%) Microsoft Intune
Vendors
1 6 (42.86%) Microsoft
2 2 (14.29%) ServiceNow
2 2 (14.29%) VMware
3 1 (7.14%) Citrix