The first table below looks at the demand for the Service Desk Analyst role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 16 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
16 Apr 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 92 96 86
Rank change year-on-year
+4 -10
Contract jobs requiring a Service Desk Analyst 21 11 19
As % of all contract IT jobs located in the West Midlands 0.88% 0.58% 0.84%
As % of the Job Titles category 0.96% 0.63% 0.90%
Number of daily rates quoted 3 0 0
Average daily rate £198 - -
UK excluding London average daily rate £108 £100 £120
% change year-on-year
+7.50% -16.66%
Number of hourly rates quoted 10 6 11
Average hourly rate £11.00 £11.50 £11.27
Average hourly rate % change year-on-year
-4.34% +2.04%
90% offered a hourly rate of more than £8.95 £11.00 £8.00
10% offered a hourly rate of more than £15.10 £11.50 £17.50
UK excluding London average hourly rate £13.50 £12.00 £13.00
% change year-on-year
+12.50% -7.69%
Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2179 1757 2105
As % of all contract IT jobs located in the West Midlands 90.98% 93.11% 93.27%
Number of daily rates quoted 1126 820 958
Average daily rate £350 £325 £325
Average daily rate % change year-on-year
+7.69% -
90% offered a daily rate of more than £220 £200 £225
10% offered a daily rate of more than £475 £500 £475
UK excluding London average daily rate £350 £345 £350
% change year-on-year
+1.44% -1.42%
Number of hourly rates quoted 142 172 179
Average hourly rate £15.85 £19.00 £17.00
Average hourly rate % change year-on-year
-16.57% +11.76%
90% offered a hourly rate of more than £10.00 £10.15 £10.00
10% offered a hourly rate of more than £35.00 £37.80 £33.30
UK excluding London average hourly rate £17.00 £17.50 £19.00
% change year-on-year
-2.85% -7.89%
Service Desk Analyst
England

Service Desk Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the West Midlands

Service Desk Analyst
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Daily Rate Trend in the West Midlands

Service Desk Analyst
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Hourly Rate Trend in the West Midlands

Service Desk Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 16 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Birmingham -9 6 £125 -
Staffordshire - 3 - -
Worcestershire - 1 - -
Walsall - - - -
West Bromwich - - - - 1
Wolverhampton - - - - 2
Shropshire - - - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 16 April 2014, IT contractor jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 17 (50.00%) Windows
2 12 (35.29%) ITIL
3 11 (32.35%) Windows XP
3 11 (32.35%) Active Directory
3 11 (32.35%) Windows 7
4 10 (29.41%) MS Office
5 7 (20.59%) Service Delivery
6 6 (17.65%) Citrix
6 6 (17.65%) SLA
7 5 (14.71%) Microsoft
7 5 (14.71%) Lotus
7 5 (14.71%) IBM Notes
8 4 (11.76%) Password Management
8 4 (11.76%) Windows Server 2003
8 4 (11.76%) ITIL V3
8 4 (11.76%) DV Cleared
8 4 (11.76%) Security Cleared
8 4 (11.76%) Windows Server 2008
9 3 (8.82%) Problem Management
10 2 (5.88%) Retail
10 2 (5.88%) Incident Management
10 2 (5.88%) MS Exchange
10 2 (5.88%) MS Excel
11 1 (2.94%) Cognos
11 1 (2.94%) SharePoint
11 1 (2.94%) MCSE
11 1 (2.94%) MCP
11 1 (2.94%) PRINCE2
11 1 (2.94%) NHS
11 1 (2.94%) Microsoft Certification

Service Desk Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 16 April 2014, IT contractor jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (14.71%) IBM Notes
2 2 (5.88%) MS Exchange
3 1 (2.94%) WorkSite
3 1 (2.94%) Exchange Server 2007
3 1 (2.94%) SharePoint
Applications
1 10 (29.41%) MS Office
2 2 (5.88%) MS Excel
Business Applications
1 1 (2.94%) Movex
1 1 (2.94%) Infor M3
General
1 2 (5.88%) Retail
2 1 (2.94%) German Language
2 1 (2.94%) Back Office
2 1 (2.94%) Finance
2 1 (2.94%) Legal
Miscellaneous
1 1 (2.94%) NHS
1 1 (2.94%) Blackberry
1 1 (2.94%) Statistics
1 1 (2.94%) Computer Science
1 1 (2.94%) FMCG
Operating Systems
1 17 (50.00%) Windows
2 11 (32.35%) Windows XP
2 11 (32.35%) Windows 7
3 4 (11.76%) Windows Server 2008
3 4 (11.76%) Windows Server 2003
4 1 (2.94%) Windows Vista
4 1 (2.94%) Windows 2000 Server
Processes & Methodologies
1 12 (35.29%) ITIL
2 7 (20.59%) Service Delivery
3 4 (11.76%) Password Management
3 4 (11.76%) ITIL V3
4 3 (8.82%) Problem Management
5 2 (5.88%) Incident Management
6 1 (2.94%) PRINCE2
6 1 (2.94%) Network Design
6 1 (2.94%) Logistics
6 1 (2.94%) Service Desk Management
Qualifications
1 4 (11.76%) DV Cleared
1 4 (11.76%) Security Cleared
2 1 (2.94%) MCP
2 1 (2.94%) MCSE
2 1 (2.94%) Microsoft Certification
2 1 (2.94%) CNE
2 1 (2.94%) Novell Certification
2 1 (2.94%) PRINCE2 Certification
2 1 (2.94%) ITIL Certification
2 1 (2.94%) Degree
Quality Assurance & Compliance
1 6 (17.65%) SLA
System Software
1 11 (32.35%) Active Directory
Vendors
1 6 (17.65%) Citrix
2 5 (14.71%) Lotus
2 5 (14.71%) Microsoft
3 1 (2.94%) Cognos
3 1 (2.94%) Remedy
3 1 (2.94%) VMware
3 1 (2.94%) Google
West Midlands
Jumar Solutions
Posted: 9 days ago