The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 29 April 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Apr 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 105 88 99
Rank change year-on-year
-17 +11
Contract jobs requiring a Service Desk Analyst 32 35 22
As % of all contract IT jobs located in the West Midlands 1.11% 1.31% 0.93%
As % of the Job Titles category 1.16% 1.39% 1.00%
Number of daily rates quoted 17 13 3
Average daily rate £150 £133 £198
Average daily rate % change year-on-year
+13.20% -32.91%
90% offered a daily rate of more than £111 £110 £140
10% offered a daily rate of more than £216 £190 £224
UK excluding London average daily rate £130 £123 £113
% change year-on-year
+6.12% +8.88%
Number of hourly rates quoted 7 9 8
Average hourly rate £10.00 £12.50 £13.00
Average hourly rate % change year-on-year
-20.00% -3.84%
UK excluding London average hourly rate £13.50 £12.50 £13.67
% change year-on-year
+8.00% -8.52%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2749 2518 2196
As % of all contract IT jobs located in the West Midlands 95.06% 94.03% 93.29%
Number of daily rates quoted 1547 1480 1138
Average daily rate £388 £363 £350
Average daily rate % change year-on-year
+6.89% +3.57%
90% offered a daily rate of more than £240 £225 £220
10% offered a daily rate of more than £500 £500 £475
UK excluding London average daily rate £390 £375 £350
% change year-on-year
+4.00% +7.14%
Number of hourly rates quoted 77 162 159
Average hourly rate £14.00 £17.50 £16.00
Average hourly rate % change year-on-year
-20.00% +9.37%
90% offered a hourly rate of more than £10.00 £11.00 £10.50
10% offered a hourly rate of more than £35.00 £35.00 £37.50
UK excluding London average hourly rate £17.50 £16.83 £17.00
% change year-on-year
+4.01% -1.02%

Service Desk Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the West Midlands

Service Desk Analyst
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Daily Rate Trend in the West Midlands

Service Desk Analyst
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the West Midlands region over the 3 months to 29 April 2016.

Service Desk Analyst Daily Rate Histogram in the West Midlands

Service Desk Analyst
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Hourly Rate Trend in the West Midlands

Service Desk Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 29 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -1 14 £115 -39.47%
Coventry -2 6 £203 +92.85% 3
Warwickshire +2 4 £115 -6.88%
Worcestershire - 3 £165 -
Staffordshire +14 2 - - 1
Herefordshire - 2 £243 -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 29 April 2016, IT contractor jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 24 (53.33%) Windows
2 21 (46.67%) Active Directory
3 17 (37.78%) Windows 7
4 13 (28.89%) ITIL
5 9 (20.00%) MS Office
5 9 (20.00%) Citrix
6 8 (17.78%) Finance
7 7 (15.56%) Service Management
7 7 (15.56%) Microsoft
8 6 (13.33%) Windows XP
9 5 (11.11%) Security Cleared
10 4 (8.89%) Law
10 4 (8.89%) Legal
10 4 (8.89%) LAN
10 4 (8.89%) WAN
10 4 (8.89%) Blackberry
10 4 (8.89%) Microsoft Certification
11 3 (6.67%) Avaya
11 3 (6.67%) MCSE
11 3 (6.67%) MCSA
11 3 (6.67%) MS Excel
11 3 (6.67%) Telecoms
11 3 (6.67%) Time Management
11 3 (6.67%) SC Cleared
11 3 (6.67%) Document Management
11 3 (6.67%) Incident Management
11 3 (6.67%) iManage
11 3 (6.67%) Windows 10
12 2 (4.44%) Remote Desktop
12 2 (4.44%) DBS Check

Service Desk Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 29 April 2016, IT contractor jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (2.22%) Exchange Server 2010
1 1 (2.22%) Exchange Server 2013
1 1 (2.22%) MS Exchange
Applications
1 9 (20.00%) MS Office
2 3 (6.67%) MS Excel
3 1 (2.22%) MS PowerPoint
3 1 (2.22%) MS Project
3 1 (2.22%) MS Visio
Cloud Services
1 1 (2.22%) Office 365
Communications & Networking
1 4 (8.89%) LAN
1 4 (8.89%) WAN
2 2 (4.44%) IP Telephony
2 2 (4.44%) Remote Desktop
3 1 (2.22%) DHCP
3 1 (2.22%) DNS
3 1 (2.22%) Intranet
3 1 (2.22%) TCP/IP
3 1 (2.22%) VPN
General
1 8 (17.78%) Finance
2 4 (8.89%) Law
2 4 (8.89%) Legal
3 3 (6.67%) Telecoms
4 2 (4.44%) Military
5 1 (2.22%) German Language
5 1 (2.22%) Italian Language
5 1 (2.22%) Spanish Language
Miscellaneous
1 4 (8.89%) Blackberry
2 2 (4.44%) Analytical Skills
2 2 (4.44%) Management Information System
2 2 (4.44%) NHS
3 1 (2.22%) CMDB
3 1 (2.22%) Fat Client
3 1 (2.22%) Thin Client
Operating Systems
1 24 (53.33%) Windows
2 17 (37.78%) Windows 7
3 6 (13.33%) Windows XP
4 3 (6.67%) Windows 10
5 2 (4.44%) Android
5 2 (4.44%) Apple iOS
6 1 (2.22%) Windows 8
Processes & Methodologies
1 13 (28.89%) ITIL
2 7 (15.56%) Service Management
3 3 (6.67%) Document Management
3 3 (6.67%) Incident Management
3 3 (6.67%) Time Management
4 2 (4.44%) Identity Management
4 2 (4.44%) ITIL V3
4 2 (4.44%) Service Delivery
5 1 (2.22%) BCP
5 1 (2.22%) Business Continuity
5 1 (2.22%) Business Continuity Planning
5 1 (2.22%) Data Security
5 1 (2.22%) Problem Management
Qualifications
1 5 (11.11%) Security Cleared
2 4 (8.89%) Microsoft Certification
3 3 (6.67%) MCSA
3 3 (6.67%) MCSE
3 3 (6.67%) SC Cleared
4 2 (4.44%) A+ Certification
4 2 (4.44%) DBS Check
4 2 (4.44%) ITIL Foundation Certificate
5 1 (2.22%) CCNA
5 1 (2.22%) Cisco Certification
5 1 (2.22%) DV Cleared
5 1 (2.22%) MCITP
5 1 (2.22%) MCP
Quality Assurance & Compliance
1 2 (4.44%) SLA
2 1 (2.22%) Disclosure Scotland
System Software
1 21 (46.67%) Active Directory
Vendors
1 9 (20.00%) Citrix
2 7 (15.56%) Microsoft
3 3 (6.67%) Avaya
3 3 (6.67%) iManage
4 2 (4.44%) Google
4 2 (4.44%) Intel Security
4 2 (4.44%) ServiceNow
Coventry
CPS Group Limited
Rate: £10 per hour
Posted: 11 days ago