The statistics below represent IT contracts advertised across the West Midlands region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 23 February 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
23 Feb 2017
Same period 2016 Same period 2015
Service Desk Analyst
England / West Midlands
Rank 84 111 58
Rank change year-on-year
+27 -53
Contract jobs requiring a Service Desk Analyst 35 15 53
As % of all contract IT jobs located in the West Midlands 1.46% 0.57% 2.37%
As % of the Job Titles category 1.55% 0.60% 2.53%
Number of daily rates quoted 14 4 20
Median daily rate £156 £118 £123
Median daily rate % change year-on-year
+32.97% -4.08%
90% offered a daily rate of more than £84 £108 £115
10% offered a daily rate of more than £190 £127 £185
UK excluding London median daily rate £130 £130 £125
% change year-on-year
- +4.00%
Number of hourly rates quoted 8 6 19
Median hourly rate £14.00 £11.00 £12.50
Median hourly rate % change year-on-year
+27.27% -12.00%
90% offered a hourly rate of more than £11.50 £9.93 £11.40
10% offered a hourly rate of more than £16.75 £11.00 £13.06
UK excluding London median hourly rate £11.88 £12.95 £12.00
% change year-on-year
-8.31% +7.93%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2256 2500 2095
As % of all contract IT jobs located in the West Midlands 93.84% 94.88% 93.53%
Number of daily rates quoted 1396 1407 1160
Median daily rate £400 £400 £350
Median daily rate % change year-on-year
- +14.28%
90% offered a daily rate of more than £225 £250 £200
10% offered a daily rate of more than £525 £525 £475
UK excluding London median daily rate £400 £378 £375
% change year-on-year
+5.96% +0.66%
Number of hourly rates quoted 117 78 170
Median hourly rate £16.00 £14.00 £15.75
Median hourly rate % change year-on-year
+14.28% -11.11%
90% offered a hourly rate of more than £11.50 £10.33 £11.00
10% offered a hourly rate of more than £34.38 £25.00 £30.20
UK excluding London median hourly rate £17.50 £18.00 £16.84
% change year-on-year
-2.77% +6.92%

Service Desk Analyst
Jobs Demand Trend in the West Midlands

The demand trend of IT contracts across the West Midlands region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the West Midlands

Service Desk Analyst
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Daily Rate Trend in the West Midlands

Service Desk Analyst
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Hourly Rate Trend in the West Midlands

Service Desk Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 23 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire -1 9 £85 - 1
Staffordshire +4 8 £180 +44.00% 3
Birmingham -3 4 £163 +47.72% 1
Coventry -6 4 - -
Dudley - 3 - -
Solihull - 1 - - 1
Shropshire - 1 - -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 23 February 2017, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region featuring Service Desk Analyst in the job title.

1 30 (44.12%) Microsoft
1 30 (44.12%) ITIL
2 26 (38.24%) Windows
3 25 (36.76%) Active Directory
4 20 (29.41%) SLA
4 20 (29.41%) MS Office
5 17 (25.00%) Service Management
6 14 (20.59%) MS Excel
7 9 (13.24%) Degree
8 8 (11.76%) Windows 7
8 8 (11.76%) LANDesk
9 7 (10.29%) Security Cleared
9 7 (10.29%) Dynamics CRM
9 7 (10.29%) CRM
10 6 (8.82%) Computer Science
10 6 (8.82%) SC Cleared
10 6 (8.82%) Root Cause Analysis
10 6 (8.82%) Office 365
11 5 (7.35%) Analytical Skills
11 5 (7.35%) Wiki
11 5 (7.35%) Retail
12 4 (5.88%) MS Exchange
12 4 (5.88%) ITIL V3
13 3 (4.41%) Driving Licence
13 3 (4.41%) DV Cleared
13 3 (4.41%) Video Conferencing
13 3 (4.41%) VoIP
13 3 (4.41%) Cisco
13 3 (4.41%) Management Information System
14 2 (2.94%) Advertising

Service Desk Analyst Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (5.88%) MS Exchange
2 1 (1.47%) Blackberry Enterprise Server
2 1 (1.47%) Exchange Server 2007
2 1 (1.47%) Exchange Server 2013
Applications
1 20 (29.41%) MS Office
2 14 (20.59%) MS Excel
3 1 (1.47%) MS Project
3 1 (1.47%) MS Visio
Business Applications
1 7 (10.29%) Dynamics CRM
Cloud Services
1 6 (8.82%) Office 365
Communications & Networking
1 3 (4.41%) VoIP
2 2 (2.94%) Internet
2 2 (2.94%) Intranet
2 2 (2.94%) LAN
2 2 (2.94%) WAN
3 1 (1.47%) TCP/IP
Database & Business Intelligence
1 1 (1.47%) BusinessObjects
1 1 (1.47%) MS Access
General
1 5 (7.35%) Retail
2 2 (2.94%) Advertising
3 1 (1.47%) Finance
3 1 (1.47%) Law
3 1 (1.47%) Spanish Language
Miscellaneous
1 6 (8.82%) Computer Science
2 5 (7.35%) Analytical Skills
2 5 (7.35%) Wiki
3 3 (4.41%) Driving Licence
3 3 (4.41%) Management Information System
3 3 (4.41%) Video Conferencing
4 2 (2.94%) CMDB
5 1 (1.47%) Blackberry
5 1 (1.47%) Social Media
Operating Systems
1 26 (38.24%) Windows
2 8 (11.76%) Windows 7
3 2 (2.94%) Windows 2000
3 2 (2.94%) Windows Server
3 2 (2.94%) Windows XP
4 1 (1.47%) Android
Processes & Methodologies
1 30 (44.12%) ITIL
2 17 (25.00%) Service Management
3 7 (10.29%) CRM
4 6 (8.82%) Root Cause Analysis
5 4 (5.88%) ITIL V3
6 2 (2.94%) Data Cleansing
6 2 (2.94%) Incident Management
7 1 (1.47%) Business Transformation
7 1 (1.47%) Change Management
7 1 (1.47%) Continuous Improvement
7 1 (1.47%) Document Management
7 1 (1.47%) Email Filtering
7 1 (1.47%) ERP
7 1 (1.47%) Kalman Filter
7 1 (1.47%) Problem Management
7 1 (1.47%) Project Management
7 1 (1.47%) Remediation Plan
7 1 (1.47%) Time Management
Programming Languages
1 1 (1.47%) C
1 1 (1.47%) SQL
Qualifications
1 9 (13.24%) Degree
2 7 (10.29%) Security Cleared
3 6 (8.82%) SC Cleared
4 3 (4.41%) DV Cleared
5 2 (2.94%) DBS Check
5 2 (2.94%) NVQ Level 3
6 1 (1.47%) ITIL Certification
Quality Assurance & Compliance
1 20 (29.41%) SLA
System Software
1 25 (36.76%) Active Directory
Vendors
1 30 (44.12%) Microsoft
2 8 (11.76%) LANDesk
3 3 (4.41%) Cisco
4 2 (2.94%) Citrix
4 2 (2.94%) ServiceNow
5 1 (1.47%) Adobe
5 1 (1.47%) Apple
5 1 (1.47%) BT
5 1 (1.47%) Google
5 1 (1.47%) Remedy
5 1 (1.47%) VMware