The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Service Desk Analyst
Rank 57 90 96
Rank change year-on-year
+33 +6
Contract jobs requiring a Service Desk Analyst 56 15 10
As % of all contract IT jobs located in the West Midlands 2.46% 0.69% 0.50%
As % of the Job Titles category 2.71% 0.76% 0.53%
Number of daily rates quoted 24 0 2
Average daily rate
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£120 - £213
90% offered a daily rate of more than £100 - £211
10% offered a daily rate of more than £168 - £215
UK excluding London average daily rate £123 £93 £110
% change year-on-year
+32.43% -15.90%
Number of hourly rates quoted 24 7 8
Average hourly rate £12.25 £12.50 £12.50
Average hourly rate % change year-on-year
-2.00% -
90% offered a hourly rate of more than £10.58 £10.00 £10.00
10% offered a hourly rate of more than £14.77 £15.70 £16.80
UK excluding London average hourly rate £12.20 £12.50 £12.10
% change year-on-year
-2.40% +3.30%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2069 1966 1873
As % of all contract IT jobs located in the West Midlands 90.75% 90.98% 93.88%
Number of daily rates quoted 1205 1033 855
Average daily rate £350 £330 £340
Average daily rate % change year-on-year
+6.06% -2.94%
90% offered a daily rate of more than £188 £225 £225
10% offered a daily rate of more than £475 £475 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 175 147 186
Average hourly rate £15.71 £17.50 £21.25
Average hourly rate % change year-on-year
-10.22% -17.64%
90% offered a hourly rate of more than £10.50 £10.28 £11.25
10% offered a hourly rate of more than £31.44 £34.00 £34.50
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Service Desk Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the West Midlands

Service Desk Analyst
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Daily Rate Trend in the West Midlands

Service Desk Analyst
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Hourly Rate Trend in the West Midlands

Service Desk Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +13 22 £123 -
Warwickshire +7 15 £110 -
Shropshire -2 4 - -
West Bromwich - 3 - -
Solihull 0 2 £119 -
Staffordshire - 1 - - 1
Walsall - - - -
Coventry - - - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 24 December 2014, IT contractor jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 40 (48.78%) Windows
2 35 (42.68%) ITIL
2 35 (42.68%) Active Directory
3 28 (34.15%) MS Office
4 24 (29.27%) Windows XP
5 19 (23.17%) Microsoft
6 18 (21.95%) Security Cleared
7 16 (19.51%) Windows 7
8 15 (18.29%) SC Cleared
8 15 (18.29%) SLA
8 15 (18.29%) ITSM
9 12 (14.63%) Incident Management
9 12 (14.63%) Citrix
9 12 (14.63%) Blackberry
10 9 (10.98%) Service Management
11 8 (9.76%) Remedy
12 7 (8.54%) Lotus
12 7 (8.54%) LAN
12 7 (8.54%) IBM Notes
12 7 (8.54%) Law
12 7 (8.54%) Legal
13 6 (7.32%) MCSE
13 6 (7.32%) MCP
13 6 (7.32%) Microsoft Certification
14 5 (6.10%) WAN
14 5 (6.10%) Remedy ITSM
14 5 (6.10%) SCCM
15 4 (4.88%) Local Government
15 4 (4.88%) Process Management
15 4 (4.88%) Service Delivery

Service Desk Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 24 December 2014, IT contractor jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (8.54%) IBM Notes
2 3 (3.66%) SharePoint
2 3 (3.66%) Blackberry Enterprise Server
3 1 (1.22%) MS Exchange
Applications
1 28 (34.15%) MS Office
2 4 (4.88%) MS Excel
Business Applications
1 5 (6.10%) Remedy ITSM
Cloud Services
1 1 (1.22%) Office 365
Communications & Networking
1 7 (8.54%) LAN
2 5 (6.10%) WAN
3 1 (1.22%) TCP/IP
General
1 7 (8.54%) Law
1 7 (8.54%) Legal
2 4 (4.88%) Local Government
3 3 (3.66%) Retail
4 2 (2.44%) Finance
5 1 (1.22%) Manufacturing
5 1 (1.22%) French Language
Miscellaneous
1 12 (14.63%) Blackberry
2 4 (4.88%) NHS
2 4 (4.88%) Performance Metrics
3 3 (3.66%) PDA
4 2 (2.44%) Mathematics
5 1 (1.22%) FMCG
5 1 (1.22%) iPhone
5 1 (1.22%) iPad
5 1 (1.22%) Enterprise Software
5 1 (1.22%) Analytical Skills
5 1 (1.22%) Statistics
Operating Systems
1 40 (48.78%) Windows
2 24 (29.27%) Windows XP
3 16 (19.51%) Windows 7
4 4 (4.88%) Windows Server 2003
5 3 (3.66%) Linux
5 3 (3.66%) Windows 2000 Server
6 1 (1.22%) Windows 8
6 1 (1.22%) Windows Server 2008
6 1 (1.22%) HPUX
Processes & Methodologies
1 35 (42.68%) ITIL
2 15 (18.29%) ITSM
3 12 (14.63%) Incident Management
4 9 (10.98%) Service Management
5 4 (4.88%) Process Management
5 4 (4.88%) Service Delivery
6 2 (2.44%) Problem Management
6 2 (2.44%) Mentoring
7 1 (1.22%) ITIL V3
7 1 (1.22%) ITIL V2
7 1 (1.22%) Service Desk Management
7 1 (1.22%) Line Management
7 1 (1.22%) Change Management
7 1 (1.22%) Migration
7 1 (1.22%) Logistics
7 1 (1.22%) ERP
7 1 (1.22%) Configuration Management
Programming Languages
1 2 (2.44%) C
Qualifications
1 18 (21.95%) Security Cleared
2 15 (18.29%) SC Cleared
3 6 (7.32%) Microsoft Certification
3 6 (7.32%) MCP
3 6 (7.32%) MCSE
4 4 (4.88%) ITIL Certification
5 2 (2.44%) CNE
5 2 (2.44%) Novell Certification
5 2 (2.44%) CCNA
5 2 (2.44%) Cisco Certification
Quality Assurance & Compliance
1 15 (18.29%) SLA
System Software
1 35 (42.68%) Active Directory
Systems Management
1 5 (6.10%) SCCM
2 2 (2.44%) SCOM
2 2 (2.44%) Tivoli
2 2 (2.44%) DameWare
Vendors
1 19 (23.17%) Microsoft
2 12 (14.63%) Citrix
3 8 (9.76%) Remedy
4 7 (8.54%) Lotus
5 2 (2.44%) McAfee
5 2 (2.44%) Google
6 1 (1.22%) LANDesk
6 1 (1.22%) ServiceNow
6 1 (1.22%) Cisco
6 1 (1.22%) Nokia