The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 94 91 95
Rank change year-on-year
-3 +4
Contract jobs requiring a Service Desk Analyst 23 26 13
As % of all contract IT jobs located in the West Midlands 0.92% 1.03% 0.63%
As % of the Job Titles category 0.99% 1.12% 0.68%
Number of daily rates quoted 7 4 5
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£110 £133 £130
Average daily rate % change year-on-year
-16.98% +1.92%
90% offered a daily rate of more than £99 £94 £99
10% offered a daily rate of more than £148 £158 £148
UK excluding London average daily rate £120 £125 £110
% change year-on-year
-4.00% +13.63%
Number of hourly rates quoted 10 15 1
Average hourly rate £13.03 £17.50 £12.00
Average hourly rate % change year-on-year
-25.55% +45.83%
UK excluding London average hourly rate £14.00 £12.80 £13.14
% change year-on-year
+9.37% -2.55%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2314 2312 1909
As % of all contract IT jobs located in the West Midlands 93.04% 91.31% 91.87%
Number of daily rates quoted 1372 1172 991
Average daily rate £365 £340 £330
Average daily rate % change year-on-year
+7.35% +3.03%
90% offered a daily rate of more than £225 £210 £200
10% offered a daily rate of more than £500 £500 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 147 172 134
Average hourly rate £16.50 £17.00 £15.00
Average hourly rate % change year-on-year
-2.94% +13.33%
90% offered a hourly rate of more than £11.25 £9.50 £9.55
10% offered a hourly rate of more than £36.00 £37.80 £35.00
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

Service Desk Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the West Midlands

Service Desk Analyst
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Daily Rate Trend in the West Midlands

Service Desk Analyst
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Hourly Rate Trend in the West Midlands

Service Desk Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +7 8 £120 +50.00% 2
Coventry -2 6 £105 -
Warwickshire +3 3 £115 - 1
Worcestershire -1 2 - - 1
Shropshire - 2 - -
West Bromwich +8 1 - -
Staffordshire -8 1 - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 28 August 2015, IT contractor jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 38 (70.37%) Windows
2 28 (51.85%) Active Directory
3 24 (44.44%) MS Office
4 22 (40.74%) ITIL
4 22 (40.74%) Microsoft
5 19 (35.19%) Windows XP
5 19 (35.19%) Windows 7
6 16 (29.63%) Citrix
7 15 (27.78%) Blackberry
8 14 (25.93%) SLA
9 8 (14.81%) WAN
9 8 (14.81%) LAN
9 8 (14.81%) Security Cleared
10 7 (12.96%) Service Management
10 7 (12.96%) ITIL Certification
11 6 (11.11%) NHS
11 6 (11.11%) Windows Server 2003
11 6 (11.11%) Legal
11 6 (11.11%) WorkSite
12 5 (9.26%) MS Excel
12 5 (9.26%) Enterprise Software
13 4 (7.41%) Analytical Skills
13 4 (7.41%) SC Cleared
13 4 (7.41%) Apple iOS
13 4 (7.41%) Blackberry Enterprise Server
13 4 (7.41%) McAfee
13 4 (7.41%) Android
13 4 (7.41%) Windows Server 2008
13 4 (7.41%) LANDesk
13 4 (7.41%) Finance

Service Desk Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 28 August 2015, IT contractor jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (11.11%) WorkSite
2 4 (7.41%) Blackberry Enterprise Server
3 1 (1.85%) SharePoint
Applications
1 24 (44.44%) MS Office
2 5 (9.26%) MS Excel
Business Applications
1 1 (1.85%) Dynamics CRM
Communications & Networking
1 8 (14.81%) WAN
1 8 (14.81%) LAN
2 3 (5.56%) VPN
3 2 (3.70%) VoIP
4 1 (1.85%) Broadband
4 1 (1.85%) Intranet
4 1 (1.85%) 3G
Development Applications
1 1 (1.85%) JIRA
General
1 6 (11.11%) Legal
2 4 (7.41%) Finance
2 4 (7.41%) Law
3 3 (5.56%) Local Government
4 2 (3.70%) Telecoms
5 1 (1.85%) German Language
Miscellaneous
1 15 (27.78%) Blackberry
2 6 (11.11%) NHS
3 5 (9.26%) Enterprise Software
4 4 (7.41%) Analytical Skills
5 3 (5.56%) CMDB
5 3 (5.56%) Thin Client
5 3 (5.56%) Fat Client
6 2 (3.70%) Management Information System
6 2 (3.70%) PDA
7 1 (1.85%) Wiki
Operating Systems
1 38 (70.37%) Windows
2 19 (35.19%) Windows 7
2 19 (35.19%) Windows XP
3 6 (11.11%) Windows Server 2003
4 4 (7.41%) Android
4 4 (7.41%) Windows Server 2008
4 4 (7.41%) Apple iOS
5 3 (5.56%) Linux
6 1 (1.85%) Windows 8
6 1 (1.85%) Windows 2000 Server
Processes & Methodologies
1 22 (40.74%) ITIL
2 7 (12.96%) Service Management
3 4 (7.41%) ITSM
4 3 (5.56%) Service Delivery
4 3 (5.56%) Risk Analysis
5 2 (3.70%) Network Management
5 2 (3.70%) Asset Management
5 2 (3.70%) Incident Management
5 2 (3.70%) Identity Management
6 1 (1.85%) Business Continuity
6 1 (1.85%) CRM
6 1 (1.85%) BCP
6 1 (1.85%) Configuration Management
6 1 (1.85%) Business Continuity Planning
6 1 (1.85%) IT Asset Management
Qualifications
1 8 (14.81%) Security Cleared
2 7 (12.96%) ITIL Certification
3 4 (7.41%) SC Cleared
4 3 (5.56%) MCP
5 2 (3.70%) MCSE
5 2 (3.70%) Microsoft Certification
5 2 (3.70%) Degree
Quality Assurance & Compliance
1 14 (25.93%) SLA
System Software
1 28 (51.85%) Active Directory
2 1 (1.85%) XenApp
Systems Management
1 3 (5.56%) SCCM
Vendors
1 22 (40.74%) Microsoft
2 16 (29.63%) Citrix
3 4 (7.41%) McAfee
3 4 (7.41%) LANDesk
4 3 (5.56%) Google
4 3 (5.56%) HP
4 3 (5.56%) Dell
4 3 (5.56%) SAP
5 2 (3.70%) Progress
5 2 (3.70%) Remedy
6 1 (1.85%) VMware
6 1 (1.85%) Cisco