The statistics below represent IT contracts advertised across the West Midlands region that had Service Desk Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 9 December 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
9 Dec 2016
Same period 2015 Same period 2014
Service Desk Analyst
Rank 97 100 66
Rank change year-on-year
+3 -34
Contract jobs requiring a Service Desk Analyst 38 24 51
As % of all contract IT jobs located in the West Midlands 1.39% 0.94% 2.16%
As % of the Job Titles category 1.47% 0.99% 2.32%
Number of daily rates quoted 9 2 21
Median daily rate £165 £178 £120
Median daily rate % change year-on-year
-7.04% +47.91%
90% offered a daily rate of more than £129 £128 £100
10% offered a daily rate of more than £186 £228 £150
UK excluding London median daily rate £135 £130 £125
% change year-on-year
+3.84% +4.00%
Number of hourly rates quoted 13 10 20
Median hourly rate £13.75 £11.00 £12.50
Median hourly rate % change year-on-year
+25.00% -12.00%
90% offered a hourly rate of more than £10.10 £9.53 £10.50
10% offered a hourly rate of more than £15.00 £12.24 £15.50
UK excluding London median hourly rate £12.25 £14.00 £12.50
% change year-on-year
-12.50% +12.00%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2587 2420 2196
As % of all contract IT jobs located in the West Midlands 94.55% 94.46% 93.05%
Number of daily rates quoted 1582 1327 1231
Median daily rate £400 £375 £350
Median daily rate % change year-on-year
+6.66% +7.14%
90% offered a daily rate of more than £225 £200 £188
10% offered a daily rate of more than £540 £522 £475
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 103 117 181
Median hourly rate £15.99 £14.10 £15.50
Median hourly rate % change year-on-year
+13.40% -9.03%
90% offered a hourly rate of more than £11.50 £10.33 £10.50
10% offered a hourly rate of more than £36.00 £32.50 £29.00
UK excluding London median hourly rate £16.50 £17.00 £16.00
% change year-on-year
-2.94% +6.25%

Service Desk Analyst
Jobs Demand Trend in the West Midlands

The demand trend of IT contracts across the West Midlands region that featured Service Desk Analyst in the job title.

Service Desk Analyst Jobs Demand Trend in the West Midlands

Service Desk Analyst
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Daily Rate Trend in the West Midlands

Service Desk Analyst
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Desk Analyst across the West Midlands region over the 3 months to 9 December 2016.

Service Desk Analyst Daily Rate Histogram in the West Midlands

Service Desk Analyst
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Hourly Rate Trend in the West Midlands

Service Desk Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 9 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Staffordshire +10 11 £165 - 1
Warwickshire - 8 - - 1
Coventry -4 5 - -
Wolverhampton +4 2 - -
Smethwick - 2 £129 -
Birmingham -18 1 £133 -
Solihull - 1 - - 2
West Bromwich - 1 - -
Shropshire - 1 £250 -
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Related IT Skills in the West Midlands

For the 6 months to 9 December 2016, Service Desk Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the West Midlands region featuring Service Desk Analyst in the job title.

1 35 (45.45%) Microsoft
2 34 (44.16%) ITIL
3 30 (38.96%) Windows
4 24 (31.17%) Active Directory
4 24 (31.17%) SLA
5 14 (18.18%) Windows 7
6 13 (16.88%) Service Management
7 11 (14.29%) LANDesk
8 10 (12.99%) Root Cause Analysis
8 10 (12.99%) Analytical Skills
8 10 (12.99%) MS Office
9 8 (10.39%) VPN
9 8 (10.39%) Risk Analysis
10 7 (9.09%) Degree
11 6 (7.79%) Dynamics CRM
11 6 (7.79%) Incident Management
11 6 (7.79%) CRM
11 6 (7.79%) LAN
11 6 (7.79%) Wiki
12 5 (6.49%) Computer Science
12 5 (6.49%) Retail
13 4 (5.19%) Wi-Fi
13 4 (5.19%) Windows XP
13 4 (5.19%) ITIL V3
14 3 (3.90%) SC Cleared
14 3 (3.90%) Security Cleared
14 3 (3.90%) Private Cloud
14 3 (3.90%) Office 365
14 3 (3.90%) SaaS
14 3 (3.90%) Resource Allocation

Service Desk Analyst Skill Set
Top Related IT Skills in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (2.60%) MS Exchange
2 1 (1.30%) Blackberry Enterprise Server
2 1 (1.30%) Exchange Server 2007
2 1 (1.30%) Exchange Server 2013
Applications
1 10 (12.99%) MS Office
2 2 (2.60%) MS Excel
3 1 (1.30%) MS PowerPoint
Business Applications
1 6 (7.79%) Dynamics CRM
Cloud Services
1 3 (3.90%) Office 365
1 3 (3.90%) SaaS
Communications & Networking
1 8 (10.39%) VPN
2 6 (7.79%) LAN
3 4 (5.19%) Wi-Fi
4 3 (3.90%) Firewall
4 3 (3.90%) Internet
4 3 (3.90%) SAN
4 3 (3.90%) WAN
4 3 (3.90%) WLAN
5 2 (2.60%) TCP/IP
6 1 (1.30%) Intranet
6 1 (1.30%) Remote Desktop
Database & Business Intelligence
1 1 (1.30%) BusinessObjects
General
1 5 (6.49%) Retail
2 3 (3.90%) Marketing
3 2 (2.60%) Advertising
4 1 (1.30%) Finance
Libraries, Frameworks & Software Standards
1 3 (3.90%) Middleware
Miscellaneous
1 10 (12.99%) Analytical Skills
2 6 (7.79%) Wiki
3 5 (6.49%) Computer Science
4 3 (3.90%) Economics
4 3 (3.90%) Private Cloud
5 2 (2.60%) Management Information System
6 1 (1.30%) Blackberry
6 1 (1.30%) Driving Licence
6 1 (1.30%) NHS
Operating Systems
1 30 (38.96%) Windows
2 14 (18.18%) Windows 7
3 4 (5.19%) Windows XP
4 3 (3.90%) Linux
4 3 (3.90%) Mac OS X
4 3 (3.90%) MVS
4 3 (3.90%) Unix
5 2 (2.60%) Windows 2000
5 2 (2.60%) Windows 8
5 2 (2.60%) Windows Server
6 1 (1.30%) Android
6 1 (1.30%) Windows 10
6 1 (1.30%) Windows Server 2003
6 1 (1.30%) Windows Server 2008
6 1 (1.30%) Windows Vista
Processes & Methodologies
1 34 (44.16%) ITIL
2 13 (16.88%) Service Management
3 10 (12.99%) Root Cause Analysis
4 8 (10.39%) Risk Analysis
5 6 (7.79%) CRM
5 6 (7.79%) Incident Management
6 4 (5.19%) ITIL V3
7 3 (3.90%) ITSM
7 3 (3.90%) Load Balancing
7 3 (3.90%) Resource Allocation
7 3 (3.90%) Service Delivery
7 3 (3.90%) SOA
8 2 (2.60%) ERP
9 1 (1.30%) Continuous Improvement
9 1 (1.30%) Problem Management
9 1 (1.30%) Remediation Plan
9 1 (1.30%) Time Management
Programming Languages
1 1 (1.30%) SQL
Qualifications
1 7 (9.09%) Degree
2 3 (3.90%) A+ Certification
2 3 (3.90%) SC Cleared
2 3 (3.90%) Security Cleared
3 2 (2.60%) NVQ Level 3
4 1 (1.30%) ITIL Certification
Quality Assurance & Compliance
1 24 (31.17%) SLA
System Software
1 24 (31.17%) Active Directory
Vendors
1 35 (45.45%) Microsoft
2 11 (14.29%) LANDesk
3 2 (2.60%) Citrix
3 2 (2.60%) ServiceNow
4 1 (1.30%) Apple
4 1 (1.30%) BT
4 1 (1.30%) Remedy
4 1 (1.30%) VMware