The table below looks at the statistics for the Service Desk Analyst role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Desk Analyst in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Service Desk Analyst
Rank 89 91 84
Rank change year-on-year
+2 -7
Contract jobs requiring a Service Desk Analyst 36 22 15
As % of all contract IT jobs located in the West Midlands 1.34% 0.92% 0.82%
As % of the Job Titles category 1.45% 1.01% 0.89%
Number of daily rates quoted 14 3 0
Average daily rate
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of your Daily Rate
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£125 £198 -
Average daily rate % change year-on-year
-36.70% -
UK excluding London average daily rate £121 £109 £100
% change year-on-year
+10.80% +8.75%
Number of hourly rates quoted 9 9 8
Average hourly rate £12.50 £13.00 £11.50
Average hourly rate % change year-on-year
-3.84% +13.04%
90% offered a hourly rate of more than £9.80 £9.70 £11.00
10% offered a hourly rate of more than £14.20 £16.00 £61.25
UK excluding London average hourly rate £12.50 £13.50 £12.00
% change year-on-year
-7.40% +12.50%
Service Desk Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2477 2181 1690
As % of all contract IT jobs located in the West Midlands 91.95% 91.26% 92.81%
Number of daily rates quoted 1449 1127 777
Average daily rate £375 £350 £325
Average daily rate % change year-on-year
+7.14% +7.69%
90% offered a daily rate of more than £225 £220 £200
10% offered a daily rate of more than £500 £480 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 153 150 152
Average hourly rate £17.50 £16.00 £15.31
Average hourly rate % change year-on-year
+9.37% +4.50%
90% offered a hourly rate of more than £11.00 £10.40 £10.00
10% offered a hourly rate of more than £36.50 £37.50 £37.80
UK excluding London average hourly rate £16.50 £17.50 £17.50
% change year-on-year
-5.71% -

Service Desk Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Service Desk Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Service Desk Analyst Jobs Demand Trend in the West Midlands

Service Desk Analyst
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Daily Rate Trend in the West Midlands

Service Desk Analyst
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Desk Analyst across the West Midlands region.

Service Desk Analyst Hourly Rate Trend in the West Midlands

Service Desk Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Desk Analyst within the West Midlands region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham +14 20 £158 +26.00%
Dudley -1 5 £125 -
Coventry 0 1 £105 - 1
Warwickshire -1 1 £124 - 2
Staffordshire -14 1 - -
Halesowen - 1 - -
West Bromwich - 1 - -
Shropshire - 1 - -
Service Desk Analyst
England

Service Desk Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 24 April 2015, IT contractor jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title.

1 52 (55.32%) Windows
2 47 (50.00%) MS Office
3 45 (47.87%) ITIL
3 45 (47.87%) Active Directory
4 37 (39.36%) Microsoft
5 36 (38.30%) Windows XP
6 28 (29.79%) Windows 7
7 26 (27.66%) Blackberry
8 22 (23.40%) SLA
9 20 (21.28%) Citrix
10 18 (19.15%) Service Management
11 16 (17.02%) Security Cleared
12 15 (15.96%) WAN
12 15 (15.96%) LAN
13 14 (14.89%) ITSM
13 14 (14.89%) Legal
13 14 (14.89%) SC Cleared
14 10 (10.64%) MS Excel
15 9 (9.57%) MCP
15 9 (9.57%) Incident Management
16 8 (8.51%) CMDB
16 8 (8.51%) MCSE
16 8 (8.51%) Microsoft Certification
16 8 (8.51%) ITIL Certification
17 7 (7.45%) Progress
17 7 (7.45%) Windows Server 2003
17 7 (7.45%) Local Government
17 7 (7.45%) Enterprise Software
17 7 (7.45%) Law
17 7 (7.45%) WorkSite

Service Desk Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 24 April 2015, IT contractor jobs across the West Midlands region that cited Service Desk Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Desk Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (7.45%) WorkSite
2 5 (5.32%) SharePoint
3 4 (4.26%) Blackberry Enterprise Server
4 3 (3.19%) MS Exchange
5 2 (2.13%) IBM Notes
Applications
1 47 (50.00%) MS Office
2 10 (10.64%) MS Excel
Cloud Services
1 2 (2.13%) Office 365
Communications & Networking
1 15 (15.96%) WAN
1 15 (15.96%) LAN
2 3 (3.19%) VPN
3 2 (2.13%) VoIP
3 2 (2.13%) TCP/IP
4 1 (1.06%) 3G
4 1 (1.06%) DHCP
4 1 (1.06%) DNS
4 1 (1.06%) Broadband
Database & Business Intelligence
1 1 (1.06%) SQL Server
General
1 14 (14.89%) Legal
2 7 (7.45%) Local Government
2 7 (7.45%) Law
3 2 (2.13%) French Language
4 1 (1.06%) Manufacturing
4 1 (1.06%) Telecoms
4 1 (1.06%) Finance
4 1 (1.06%) German Language
4 1 (1.06%) Polish Language
Miscellaneous
1 26 (27.66%) Blackberry
2 8 (8.51%) CMDB
3 7 (7.45%) Enterprise Software
4 6 (6.38%) PDA
5 4 (4.26%) Performance Metrics
6 2 (2.13%) Statistics
6 2 (2.13%) Analytical Skills
6 2 (2.13%) NHS
7 1 (1.06%) Management Information System
7 1 (1.06%) Mathematics
Operating Systems
1 52 (55.32%) Windows
2 36 (38.30%) Windows XP
3 28 (29.79%) Windows 7
4 7 (7.45%) Windows Server 2003
5 5 (5.32%) Windows 2000 Server
6 3 (3.19%) Linux
7 2 (2.13%) Windows Server 2008
8 1 (1.06%) Windows 8
8 1 (1.06%) Apple iOS
8 1 (1.06%) Android
Processes & Methodologies
1 45 (47.87%) ITIL
2 18 (19.15%) Service Management
3 14 (14.89%) ITSM
4 9 (9.57%) Incident Management
5 6 (6.38%) Service Delivery
6 4 (4.26%) Process Management
7 3 (3.19%) ITIL V3
7 3 (3.19%) Risk Analysis
8 2 (2.13%) Problem Management
8 2 (2.13%) Asset Management
9 1 (1.06%) Change Management
9 1 (1.06%) Logistics
9 1 (1.06%) Migration
9 1 (1.06%) IT Asset Management
9 1 (1.06%) ITIL V2
Programming Languages
1 1 (1.06%) C
Qualifications
1 16 (17.02%) Security Cleared
2 14 (14.89%) SC Cleared
3 9 (9.57%) MCP
4 8 (8.51%) MCSE
4 8 (8.51%) Microsoft Certification
4 8 (8.51%) ITIL Certification
5 2 (2.13%) CNE
5 2 (2.13%) Novell Certification
Quality Assurance & Compliance
1 22 (23.40%) SLA
System Software
1 45 (47.87%) Active Directory
2 1 (1.06%) XenApp
Systems Management
1 6 (6.38%) SCCM
2 1 (1.06%) Backup Exec
2 1 (1.06%) DameWare
Vendors
1 37 (39.36%) Microsoft
2 20 (21.28%) Citrix
3 7 (7.45%) Progress
4 5 (5.32%) Remedy
5 4 (4.26%) Cisco
5 4 (4.26%) McAfee
6 3 (3.19%) Google
6 3 (3.19%) Lotus
6 3 (3.19%) ServiceNow
6 3 (3.19%) LANDesk
7 2 (2.13%) HP
7 2 (2.13%) Dell
8 1 (1.06%) SAP
West Midlands
ARC IT Recruitment Ltd
Rate: £125 Per Day
Posted: Yesterday
Coventry, West Midlands (County)
Opus Recruitment Solutions Ltd
Rate: £100 - £130 per day
Posted: Yesterday