The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the Birmingham region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 4 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 Mar 2015
Same period 2014 Same period 2013
Support Analyst
Rank 44 46 40
Rank change year-on-year
+2 -6
Contract jobs requiring a Support Analyst 10 7 13
As % of all contract IT jobs located in Birmingham 1.57% 1.24% 2.43%
As % of the Job Titles category 1.73% 1.42% 2.61%
Number of daily rates quoted 4 5 1
Average daily rate
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£175 £125 £140
Average daily rate % change year-on-year
+40.00% -10.71%
UK excluding London average daily rate £220 £225 £250
% change year-on-year
-2.22% -10.00%
Number of hourly rates quoted 1 2 1
Average hourly rate £16.00 £15.00 £13.00
Average hourly rate % change year-on-year
+6.66% +15.38%
UK excluding London average hourly rate £16.00 £16.00 £14.50
% change year-on-year
- +10.34%
Support Analyst
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Birmingham
Contract IT job ads with a match in the
Job Titles category
577 493 498
As % of all contract IT jobs located in Birmingham 90.58% 87.10% 93.08%
Number of daily rates quoted 352 299 250
Average daily rate £350 £350 £338
Average daily rate % change year-on-year
- +3.70%
90% offered a daily rate of more than £200 £180 £225
10% offered a daily rate of more than £475 £500 £540
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 28 21 45
Average hourly rate £13.87 £12.00 £14.00
Average hourly rate % change year-on-year
+15.58% -14.28%
90% offered a hourly rate of more than £10.00 £9.44 £10.04
10% offered a hourly rate of more than £23.00 £20.00 £37.00
UK excluding London average hourly rate £16.72 £17.00 £17.50
% change year-on-year
-1.64% -2.85%

Support Analyst
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in Birmingham

Support Analyst
Daily Rate Trend in Birmingham

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the Birmingham region.

Support Analyst Daily Rate Trend in Birmingham

Support Analyst
Daily Rate Histogram in Birmingham

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the Birmingham region over the 3 months to 4 March 2015.

Support Analyst Daily Rate Histogram in Birmingham

Support Analyst
Hourly Rate Trend in Birmingham

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the Birmingham region.

Support Analyst Hourly Rate Trend in Birmingham

Support Analyst
Top 30 Related IT Skills in Birmingham

For the 6 months to 4 March 2015, IT contractor jobs across the Birmingham region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 14 (53.85%) Windows
2 11 (42.31%) Citrix
3 10 (38.46%) Windows 7
4 9 (34.62%) MS Office
5 8 (30.77%) Windows XP
5 8 (30.77%) ITIL
5 8 (30.77%) Blackberry
6 7 (26.92%) TCP/IP
6 7 (26.92%) Microsoft
7 6 (23.08%) Symantec
7 6 (23.08%) Lotus
7 6 (23.08%) IBM Notes
7 6 (23.08%) Java
7 6 (23.08%) Banking
7 6 (23.08%) Back Office
8 5 (19.23%) Incident Management
9 4 (15.38%) QA
9 4 (15.38%) Problem Management
9 4 (15.38%) Time Management
9 4 (15.38%) VMware
9 4 (15.38%) Active Directory
9 4 (15.38%) Continuous Improvement
9 4 (15.38%) Root Cause Analysis
9 4 (15.38%) XenApp
10 3 (11.54%) Cisco
10 3 (11.54%) VoIP
10 3 (11.54%) VMware Infrastructure
11 2 (7.69%) SCCM
11 2 (7.69%) Finance
11 2 (7.69%) AppSense

Support Analyst
Top Related IT Skills in Birmingham by Category

For the 6 months to 4 March 2015, IT contractor jobs across the Birmingham region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (23.08%) IBM Notes
2 2 (7.69%) MS Exchange
Applications
1 9 (34.62%) MS Office
2 1 (3.85%) MS Excel
Cloud Services
1 1 (3.85%) Office 365
Communications & Networking
1 7 (26.92%) TCP/IP
2 3 (11.54%) VoIP
3 1 (3.85%) CTI
3 1 (3.85%) LAN
3 1 (3.85%) WAN
Database & Business Intelligence
1 1 (3.85%) SQL Server 2012
1 1 (3.85%) SQL Server
General
1 6 (23.08%) Banking
1 6 (23.08%) Back Office
2 2 (7.69%) Finance
3 1 (3.85%) Automotive
3 1 (3.85%) Manufacturing
3 1 (3.85%) Electronics
Miscellaneous
1 8 (30.77%) Blackberry
2 1 (3.85%) Smartphone
2 1 (3.85%) Analytical Skills
2 1 (3.85%) Client/Server
Operating Systems
1 14 (53.85%) Windows
2 10 (38.46%) Windows 7
3 8 (30.77%) Windows XP
4 1 (3.85%) Windows 8
4 1 (3.85%) HPUX
4 1 (3.85%) Linux
4 1 (3.85%) Windows Server 2008
Processes & Methodologies
1 8 (30.77%) ITIL
2 5 (19.23%) Incident Management
3 4 (15.38%) Problem Management
3 4 (15.38%) Time Management
3 4 (15.38%) Continuous Improvement
3 4 (15.38%) Root Cause Analysis
4 1 (3.85%) E-Discovery
4 1 (3.85%) ERP
4 1 (3.85%) PLM
4 1 (3.85%) Workflow
4 1 (3.85%) Data Analysis
Programming Languages
1 6 (23.08%) Java
2 1 (3.85%) SQL
2 1 (3.85%) VBA
Qualifications
1 1 (3.85%) Microsoft Certification
1 1 (3.85%) MCSE
Quality Assurance & Compliance
1 4 (15.38%) QA
System Software
1 4 (15.38%) Active Directory
1 4 (15.38%) XenApp
2 3 (11.54%) VMware Infrastructure
3 2 (7.69%) vSphere
4 1 (3.85%) Terminal Services
Systems Management
1 2 (7.69%) SCCM
Vendors
1 11 (42.31%) Citrix
2 7 (26.92%) Microsoft
3 6 (23.08%) Symantec
3 6 (23.08%) Lotus
4 4 (15.38%) VMware
5 3 (11.54%) Cisco
6 2 (7.69%) AppSense
6 2 (7.69%) Avaya
7 1 (3.85%) Verint
7 1 (3.85%) HP
7 1 (3.85%) SAP
7 1 (3.85%) Cincom
7 1 (3.85%) Mitel