The first table below looks at the demand for the Support Analyst role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the West Midlands region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Support Analyst
Rank 94 63 61
Rank change year-on-year
-31 -2
Contract jobs requiring a Support Analyst 24 41 44
As % of all contract IT jobs located in the West Midlands 1.01% 2.24% 1.95%
As % of the Job Titles category 1.11% 2.41% 2.09%
Number of daily rates quoted 9 8 11
Average daily rate £195 £203 £263
Average daily rate % change year-on-year
-3.70% -22.85%
90% offered a daily rate of more than £120 £153 £94
10% offered a daily rate of more than £293 £275 £320
UK excluding London average daily rate £223 £250 £235
% change year-on-year
-11.00% +6.38%
Number of hourly rates quoted 9 11 15
Average hourly rate £16.00 £11.50 £12.09
Average hourly rate % change year-on-year
+39.13% -4.84%
90% offered a hourly rate of more than £9.70 £10.00 £10.70
10% offered a hourly rate of more than £17.40 £14.50 £19.00
UK excluding London average hourly rate £14.75 £14.50 £15.50
% change year-on-year
+1.72% -6.45%
Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2162 1704 2109
As % of all contract IT jobs located in the West Midlands 90.92% 93.01% 93.53%
Number of daily rates quoted 1115 796 954
Average daily rate £350 £325 £325
Average daily rate % change year-on-year
+7.69% -
90% offered a daily rate of more than £220 £205 £225
10% offered a daily rate of more than £475 £500 £475
UK excluding London average daily rate £350 £350 £350
% change year-on-year
+0.14% -0.14%
Number of hourly rates quoted 146 155 177
Average hourly rate £16.00 £15.75 £16.50
Average hourly rate % change year-on-year
+1.58% -4.54%
90% offered a hourly rate of more than £10.50 £10.00 £10.00
10% offered a hourly rate of more than £35.00 £37.80 £33.50
UK excluding London average hourly rate £17.00 £17.45 £19.21
% change year-on-year
-2.57% -9.16%
Support Analyst
England

Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the West Midlands

Support Analyst
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the West Midlands region.

Support Analyst Daily Rate Trend in the West Midlands

Support Analyst
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the West Midlands region over the 3 months to 18 April 2014.

Support Analyst Daily Rate Histogram in the West Midlands

Support Analyst
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the West Midlands region.

Support Analyst Hourly Rate Trend in the West Midlands

Support Analyst
Hourly Rate Histogram in the West Midlands

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the West Midlands region over the 3 months to 18 April 2014.

Support Analyst Hourly Rate Histogram in the West Midlands

Support Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the West Midlands region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Birmingham -19 5 £133 - 3
Worcestershire - 5 £245 - 4
Staffordshire - 4 - -
Shropshire -7 2 £100 -63.63%
Warwickshire -5 1 £275 +23.59% 1
Wolverhampton -11 1 - -
Walsall - 1 - -
West Bromwich - - - - 1
Herefordshire - - - - 1
Coventry - - - - 2
Halesowen - - - -
Solihull - - - - 1
Sutton Coldfield - - - -
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 18 April 2014, IT contractor jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 22 (44.00%) Windows
2 16 (32.00%) ITIL
2 16 (32.00%) Active Directory
3 13 (26.00%) Microsoft
4 11 (22.00%) Windows 7
5 10 (20.00%) Windows XP
6 9 (18.00%) MS Office
6 9 (18.00%) Citrix
7 6 (12.00%) SLA
7 6 (12.00%) Blackberry
8 5 (10.00%) TCP/IP
8 5 (10.00%) SAP
8 5 (10.00%) Service Delivery
9 4 (8.00%) SCCM
9 4 (8.00%) Back Office
9 4 (8.00%) VMware
9 4 (8.00%) Retail
9 4 (8.00%) Java
9 4 (8.00%) MS Exchange
9 4 (8.00%) SharePoint
9 4 (8.00%) MS Excel
9 4 (8.00%) VPN
9 4 (8.00%) Symantec
9 4 (8.00%) CheckPoint
10 3 (6.00%) Windows Server 2003
10 3 (6.00%) Norton AntiVirus
10 3 (6.00%) Cisco
10 3 (6.00%) ERP
10 3 (6.00%) CCNA
10 3 (6.00%) Cisco Certification

Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 18 April 2014, IT contractor jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (8.00%) MS Exchange
1 4 (8.00%) SharePoint
2 2 (4.00%) Exchange Server 2003
2 2 (4.00%) IBM Notes
3 1 (2.00%) NetWeaver
3 1 (2.00%) BizTalk Server
3 1 (2.00%) CMS
Applications
1 9 (18.00%) MS Office
2 4 (8.00%) MS Excel
Business Applications
1 1 (2.00%) SAP HR
1 1 (2.00%) SAP SD
1 1 (2.00%) SAP FI
1 1 (2.00%) Dynamics AX
1 1 (2.00%) SAP Payroll
1 1 (2.00%) Maximo
Cloud Services
1 1 (2.00%) Office 365
Communications & Networking
1 5 (10.00%) TCP/IP
2 4 (8.00%) VPN
3 3 (6.00%) WAN
3 3 (6.00%) Firewall
4 2 (4.00%) 4G
4 2 (4.00%) PABX
4 2 (4.00%) Network Security
4 2 (4.00%) DHCP
4 2 (4.00%) ADSL
4 2 (4.00%) LAN
4 2 (4.00%) DSL
4 2 (4.00%) 3G
5 1 (2.00%) SAN
5 1 (2.00%) VoIP
5 1 (2.00%) IP Telephony
Database & Business Intelligence
1 2 (4.00%) Oracle Database
1 2 (4.00%) Oracle9i Database
1 2 (4.00%) Oracle Database 10g
Development Applications
1 1 (2.00%) Toad
1 1 (2.00%) Ant
1 1 (2.00%) Subversion
1 1 (2.00%) Maven
General
1 4 (8.00%) Back Office
1 4 (8.00%) Retail
2 3 (6.00%) Manufacturing
3 2 (4.00%) Legal
3 2 (4.00%) Banking
4 1 (2.00%) Finance
4 1 (2.00%) Law
Libraries, Frameworks & Software Standards
1 3 (6.00%) J2EE
2 2 (4.00%) HTML
3 1 (2.00%) COM
3 1 (2.00%) CSS
3 1 (2.00%) JSP
3 1 (2.00%) SOAP
3 1 (2.00%) Web Services
3 1 (2.00%) XML
3 1 (2.00%) SAP MI
3 1 (2.00%) jQuery
Miscellaneous
1 6 (12.00%) Blackberry
2 3 (6.00%) iPad
3 2 (4.00%) PDA
3 2 (4.00%) Management Information System
3 2 (4.00%) AS400
4 1 (2.00%) Thin Client
4 1 (2.00%) Mainframe
4 1 (2.00%) Statistics
4 1 (2.00%) SCADA
4 1 (2.00%) CMDB
4 1 (2.00%) Fat Client
4 1 (2.00%) Mobile App
Operating Systems
1 22 (44.00%) Windows
2 11 (22.00%) Windows 7
3 10 (20.00%) Windows XP
4 3 (6.00%) Windows Server 2003
4 3 (6.00%) Windows Server 2008
5 2 (4.00%) Windows Vista
6 1 (2.00%) UNIX
6 1 (2.00%) Windows 8
Processes & Methodologies
1 16 (32.00%) ITIL
2 5 (10.00%) Service Delivery
3 3 (6.00%) ERP
3 3 (6.00%) Incident Management
3 3 (6.00%) Service Management
3 3 (6.00%) Problem Management
3 3 (6.00%) ITIL V3
4 2 (4.00%) Change Management
4 2 (4.00%) Data Analysis
4 2 (4.00%) PRINCE2
4 2 (4.00%) Six Sigma
5 1 (2.00%) Configuration Management
5 1 (2.00%) CRM
5 1 (2.00%) E-Commerce
5 1 (2.00%) Content Management
5 1 (2.00%) Business Analysis
5 1 (2.00%) Resource Management
5 1 (2.00%) Risk Management
5 1 (2.00%) ITSM
5 1 (2.00%) Migration
Programming Languages
1 4 (8.00%) Java
2 3 (6.00%) SQL
3 2 (4.00%) PL/SQL
3 2 (4.00%) RPG
4 1 (2.00%) C#
4 1 (2.00%) JavaScript
4 1 (2.00%) VB
4 1 (2.00%) PowerShell
Qualifications
1 3 (6.00%) CCNA
1 3 (6.00%) Cisco Certification
1 3 (6.00%) Microsoft Certification
1 3 (6.00%) Degree
2 2 (4.00%) CCSA
2 2 (4.00%) PRINCE2 Certification
3 1 (2.00%) SC Cleared
3 1 (2.00%) Security Cleared
Quality Assurance & Compliance
1 6 (12.00%) SLA
System Software
1 16 (32.00%) Active Directory
2 2 (4.00%) XenApp
3 1 (2.00%) Microsoft Virtual Server
3 1 (2.00%) VMware ESX
3 1 (2.00%) VMware Infrastructure
3 1 (2.00%) XenDesktop
Systems Management
1 4 (8.00%) SCCM
2 3 (6.00%) Norton AntiVirus
3 1 (2.00%) MAILsweeper
3 1 (2.00%) DameWare
3 1 (2.00%) EMC NetWorker
Vendors
1 13 (26.00%) Microsoft
2 9 (18.00%) Citrix
3 5 (10.00%) SAP
4 4 (8.00%) VMware
4 4 (8.00%) Symantec
4 4 (8.00%) CheckPoint
5 3 (6.00%) Cisco
5 3 (6.00%) Avaya
6 2 (4.00%) LANDesk
6 2 (4.00%) Oracle
6 2 (4.00%) Nortel
6 2 (4.00%) Lotus
6 2 (4.00%) Apple
7 1 (2.00%) McAfee
7 1 (2.00%) EMC
7 1 (2.00%) Wyse