The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Support Analyst
Rank 80 50 59
Rank change year-on-year
-30 +9
Contract jobs requiring a Support Analyst 37 72 51
As % of all contract IT jobs located in the West Midlands 1.49% 2.84% 2.45%
As % of the Job Titles category 1.60% 3.11% 2.67%
Number of daily rates quoted 13 27 23
Average daily rate
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of your Daily Rate
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£190 £225 £250
Average daily rate % change year-on-year
-15.55% -10.00%
90% offered a daily rate of more than £103 £166 £120
10% offered a daily rate of more than £254 £320 £436
UK excluding London average daily rate £275 £200 £230
% change year-on-year
+37.50% -13.04%
Number of hourly rates quoted 17 26 14
Average hourly rate £15.00 £13.25 £11.50
Average hourly rate % change year-on-year
+13.20% +15.21%
90% offered a hourly rate of more than £11.00 £9.63 £8.30
10% offered a hourly rate of more than £20.40 £18.41 £20.90
UK excluding London average hourly rate £14.50 £14.75 £14.50
% change year-on-year
-1.69% +1.72%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2314 2312 1909
As % of all contract IT jobs located in the West Midlands 93.04% 91.31% 91.87%
Number of daily rates quoted 1372 1172 991
Average daily rate £365 £340 £330
Average daily rate % change year-on-year
+7.35% +3.03%
90% offered a daily rate of more than £225 £210 £200
10% offered a daily rate of more than £500 £500 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 147 172 134
Average hourly rate £16.50 £17.00 £15.00
Average hourly rate % change year-on-year
-2.94% +13.33%
90% offered a hourly rate of more than £11.25 £9.50 £9.55
10% offered a hourly rate of more than £36.00 £37.80 £35.00
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the West Midlands

Support Analyst
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the West Midlands region.

Support Analyst Daily Rate Trend in the West Midlands

Support Analyst
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the West Midlands region over the 3 months to 28 August 2015.

Support Analyst Daily Rate Histogram in the West Midlands

Support Analyst
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the West Midlands region.

Support Analyst Hourly Rate Trend in the West Midlands

Support Analyst
Hourly Rate Histogram in the West Midlands

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the West Midlands region over the 3 months to 28 August 2015.

Support Analyst Hourly Rate Histogram in the West Midlands

Support Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the West Midlands region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry -10 11 £100 -60.00% 3
Birmingham -5 7 £217 -4.62% 7
Worcestershire +2 5 £168 -16.25% 1
Warwickshire -3 4 £168 -45.52% 1
Staffordshire -6 3 - - 4
West Bromwich +5 2 - -
Shropshire -8 1 - -
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 28 August 2015, IT contractor jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 42 (50.60%) Windows
2 37 (44.58%) ITIL
3 36 (43.37%) Microsoft
4 26 (31.33%) Active Directory
5 22 (26.51%) MS Office
6 21 (25.30%) MS Excel
7 15 (18.07%) SLA
7 15 (18.07%) Citrix
8 14 (16.87%) Service Management
8 14 (16.87%) Analytical Skills
9 12 (14.46%) MS Exchange
9 12 (14.46%) Windows 7
10 11 (13.25%) Windows XP
10 11 (13.25%) Windows Server 2003
11 10 (12.05%) HP
11 10 (12.05%) Windows Server 2008
12 9 (10.84%) Linux
13 7 (8.43%) ITSM
14 6 (7.23%) Blackberry
14 6 (7.23%) UNIX
14 6 (7.23%) SQL
14 6 (7.23%) IBM
14 6 (7.23%) Microsoft Certification
14 6 (7.23%) Security Cleared
15 5 (6.02%) SC Cleared
15 5 (6.02%) ITIL Certification
15 5 (6.02%) Lotus
15 5 (6.02%) NHS
15 5 (6.02%) Cisco
15 5 (6.02%) Dell

Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 28 August 2015, IT contractor jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (14.46%) MS Exchange
2 4 (4.82%) IBM Notes
2 4 (4.82%) Lotus Domino
3 3 (3.61%) Blackberry Enterprise Server
4 2 (2.41%) Tomcat
4 2 (2.41%) SharePoint
5 1 (1.20%) Exchange Server 2003
5 1 (1.20%) Exchange Server 2007
5 1 (1.20%) Lync
5 1 (1.20%) Exchange Server 2010
5 1 (1.20%) Adobe Experience Manager
5 1 (1.20%) Exchange Server 2013
5 1 (1.20%) BizTalk Server
5 1 (1.20%) WebLogic
Applications
1 22 (26.51%) MS Office
2 21 (25.30%) MS Excel
3 3 (3.61%) MS PowerPoint
4 1 (1.20%) Open Workbench
4 1 (1.20%) MS Visio
Business Applications
1 3 (3.61%) Dynamics CRM
2 1 (1.20%) Oracle Retail
Cloud Services
1 3 (3.61%) Google Apps
2 1 (1.20%) Microsoft Azure
Communications & Networking
1 4 (4.82%) LAN
1 4 (4.82%) WAN
2 2 (2.41%) DHCP
2 2 (2.41%) DNS
2 2 (2.41%) SAN
2 2 (2.41%) Wireless
3 1 (1.20%) IP Telephony
3 1 (1.20%) iSCSI
3 1 (1.20%) 3G
3 1 (1.20%) Wi-Fi
3 1 (1.20%) TCP/IP
3 1 (1.20%) VPN
Database & Business Intelligence
1 5 (6.02%) SQL Server
2 2 (2.41%) SQL Server Integration Services
3 1 (1.20%) BusinessObjects
Development Applications
1 2 (2.41%) Visual Studio
2 1 (1.20%) JIRA
2 1 (1.20%) TeamCity
2 1 (1.20%) Ant
General
1 4 (4.82%) Advertising
2 3 (3.61%) Finance
2 3 (3.61%) Retail
3 2 (2.41%) Investment Banking
3 2 (2.41%) Automotive
3 2 (2.41%) Banking
4 1 (1.20%) Manufacturing
4 1 (1.20%) Local Government
Libraries, Frameworks & Software Standards
1 2 (2.41%) .NET
1 2 (2.41%) ASP.NET
2 1 (1.20%) Application Packaging
Miscellaneous
1 14 (16.87%) Analytical Skills
2 6 (7.23%) Blackberry
3 5 (6.02%) NHS
4 4 (4.82%) Thin Client
4 4 (4.82%) Fat Client
5 3 (3.61%) Enterprise Software
6 2 (2.41%) User Experience
6 2 (2.41%) E-Learning
6 2 (2.41%) Computer Science
7 1 (1.20%) Wiki
7 1 (1.20%) Mainframe
7 1 (1.20%) Management Information System
7 1 (1.20%) AS400
Operating Systems
1 42 (50.60%) Windows
2 12 (14.46%) Windows 7
3 11 (13.25%) Windows XP
3 11 (13.25%) Windows Server 2003
4 10 (12.05%) Windows Server 2008
5 9 (10.84%) Linux
6 6 (7.23%) UNIX
7 5 (6.02%) HPUX
8 2 (2.41%) Windows 2000 Server
8 2 (2.41%) Windows Server 2012
9 1 (1.20%) Windows 2000
9 1 (1.20%) Windows 8
9 1 (1.20%) Red Hat Enterprise Linux
9 1 (1.20%) AIX
Processes & Methodologies
1 37 (44.58%) ITIL
2 14 (16.87%) Service Management
3 7 (8.43%) ITSM
4 5 (6.02%) Service Delivery
5 4 (4.82%) BPR
5 4 (4.82%) Load Balancing
5 4 (4.82%) ITIL V3
5 4 (4.82%) Continuous Improvement
5 4 (4.82%) Change Control
6 3 (3.61%) Knowledge Management
6 3 (3.61%) Server Monitoring
6 3 (3.61%) Business Intelligence
6 3 (3.61%) CRM
6 3 (3.61%) Change Management
7 2 (2.41%) Performance Monitoring
7 2 (2.41%) Data Analysis
7 2 (2.41%) Time Management
7 2 (2.41%) Performance Tuning
7 2 (2.41%) Incident Management
8 1 (1.20%) Technical Architecture
Programming Languages
1 6 (7.23%) SQL
2 2 (2.41%) PL/SQL
3 1 (1.20%) Delphi
3 1 (1.20%) VBScript
3 1 (1.20%) VB
Qualifications
1 6 (7.23%) Microsoft Certification
1 6 (7.23%) Security Cleared
2 5 (6.02%) SC Cleared
2 5 (6.02%) ITIL Certification
2 5 (6.02%) MCSE
3 4 (4.82%) Degree
4 3 (3.61%) NVQ Level 4
5 2 (2.41%) MCSA
6 1 (1.20%) CCNP
6 1 (1.20%) CCNA
6 1 (1.20%) Citrix Certification
6 1 (1.20%) Cisco Certification
6 1 (1.20%) VMware Certified Professional (VCP)
6 1 (1.20%) MCITP
6 1 (1.20%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 15 (18.07%) SLA
2 2 (2.41%) QA
System Software
1 26 (31.33%) Active Directory
2 3 (3.61%) XenApp
2 3 (3.61%) vSphere
3 2 (2.41%) Citrix Presentation Server
3 2 (2.41%) VMware Infrastructure
3 2 (2.41%) Hyper-V
4 1 (1.20%) Terminal Services
4 1 (1.20%) vCloud
4 1 (1.20%) XenDesktop
4 1 (1.20%) Veritas Volume Manager
Systems Management
1 3 (3.61%) Backup Exec
1 3 (3.61%) SCCM
2 2 (2.41%) SCOM
2 2 (2.41%) NetBackup
2 2 (2.41%) ServiceCenter
3 1 (1.20%) Puppet
3 1 (1.20%) WSUS
3 1 (1.20%) ARCserve
3 1 (1.20%) Norton AntiVirus
Vendors
1 36 (43.37%) Microsoft
2 15 (18.07%) Citrix
3 10 (12.05%) HP
4 6 (7.23%) IBM
5 5 (6.02%) Cisco
5 5 (6.02%) Dell
5 5 (6.02%) Lotus
5 5 (6.02%) VMware
6 4 (4.82%) Google
6 4 (4.82%) Symantec
7 3 (3.61%) Oracle
8 1 (1.20%) SAP
8 1 (1.20%) Cognos
8 1 (1.20%) Adobe
8 1 (1.20%) Sophos
8 1 (1.20%) Ab Initio
8 1 (1.20%) Red Hat
8 1 (1.20%) Juniper
8 1 (1.20%) NetApp
8 1 (1.20%) Veritas
Birmingham, West Midlands (County)
LA International
Rate: £175 - £190 per day
Posted: 9 hours ago
Warwickshire
Interquest - IQ Telecom
Rate: £150 - £200 per day
Posted: 7 days ago
Birmingham
Nigel Frank International Limited - Newcastle
Rate: £200 - £300 per day
Posted: 9 days ago
West Midlands
Jumar Solutions
Rate: £120 per day
Posted: 10 days ago
Coventry
Computer Futures
Rate: competitive
Posted: 11 days ago