West Midlands Support Analyst Contracts

This section looks at the demand for the Support Analyst role in IT contracts within the West Midlands region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 20 August 2008 with a comparison to the same period last year.

Support Analyst
Location Aberdeen Addlestone Alderley Edge Ayrshire Barnet Basildon Basingstoke Bath Bedfordshire Belfast Berkshire Bicester Birmingham Borehamwood Bracknell Bradford Bridgend Brighton Bristol Bromley Buckinghamshire Burton-upon-Trent Camberley Cambridge Cambridgeshire Canary Wharf Cannock Cardiff Chatham Chelmsford Chertsey Cheshire Chester Chesterfield Chichester Chorley City of London Clapham Cleethorpes Cobham Colchester Congleton County Antrim Coventry Crawley Croydon Cumbria Derby Derbyshire Devon Docklands, London Dorset Dudley Dunstable Durham East Anglia East Midlands East of England East Sussex East Yorkshire Edinburgh England Epsom Essex Exeter Falkirk Farnham Feltham Folkestone Gatwick Glasgow Gloucester Gloucestershire Gosport Grays Grimsby Guildford Halifax Hammersmith Hampshire Harrogate Hastings Havant Heanor Hemel Hempstead Herefordshire Hertfordshire High Wycombe Highlands Home Counties Horsham Hounslow Huddersfield Hull Huntingdon Inverness Ipswich Isle of Man Kent Knutsford Lancashire Lancaster Leatherhead Leeds Leicester Leicestershire Letchworth Lewes Lincoln Lincolnshire Liverpool Livingston London Lowestoft Luton Lutterworth Maidenhead Maidstone Manchester Mansfield Merseyside Middlesbrough Middlesex Midlands Milton Keynes Newbury Newcastle Newcastle Upon Tyne Newport Norfolk North East North West North Yorkshire Northampton Northamptonshire Northern Ireland Norwich Nottingham Nottinghamshire Oxford Oxfordshire Peterborough Plymouth Poole Portsmouth Preston Reading Reigate Rickmansworth Salford Salisbury Sandbach Scotland Scunthorpe Sheffield Shropshire Slough Solihull Somerset South East South Shields South Wales South West South Yorkshire Southampton Spalding Staffordshire Staines Stevenage Stockton-on-Tees Stoke-on-Trent Stratford-upon-Avon Street Suffolk Sunbury-on-Thames Sunderland Surrey Sussex Swansea Swindon Teesside Telford Thames Valley Thurrock Trowbridge Tyne and Wear UK Uxbridge Wakefield Wales Warrington Warwick Warwickshire Watford Welwyn Garden City West Lothian West Midlands West Sussex West Wales West Yorkshire Westminster Wilmslow Wiltshire Winchester Windlesham Windsor Wirral Witham Wokingham Wolverhampton Worcestershire Yeovil York Yorkshire	3 months to 20 Aug 2008	Same period last year
Rank	49	56
Rank change on same period last year	+7
Matching contract IT job ads	99	84
As % of all UK contract IT job ads sampled	0.131 %	0.084 %
As % of the category below	3.213 %	2.565 %
Daily rates quoted	16	14
Average minimum daily rate	£261	£130
Average daily rate	£281	£134
% change on same period last year	+110.38 %
Average maximum daily rate	£301	£137
UK excluding London average daily rate	£266	£227
% change on same period last year	+16.96 %
Hourly rates quoted	28	24
Average minimum hourly rate	£14.68	£13.31
Average hourly rate	£15.17	£13.84
% change on same period last year	+9.57 %
Average maximum hourly rate	£15.65	£14.37
UK excluding London average hourly rate	£18.13	£18.03
% change on same period last year	+0.56 %
Job Titles West Midlands
Matching contract IT job ads	3081	3275
As % of all UK contract IT job ads sampled	4.066 %	3.262 %
Daily rates quoted	782	755
Average minimum daily rate	£320	£320
Average daily rate	£341	£341
% change on same period last year	-
Average maximum daily rate	£361	£361
UK excluding London average daily rate	£355	£354
% change on same period last year	+0.35 %
Hourly rates quoted	292	467
Average minimum hourly rate	£18.92	£21.96
Average hourly rate	£20.49	£23.70
% change on same period last year	-13.58 %
Average maximum hourly rate	£22.05	£25.45
UK excluding London average hourly rate	£23.68	£25.69
% change on same period last year	-7.85 %
Support Analyst England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Support Analyst
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Support Analyst across the West Midlands region as a proportion of the total demand within the Job Titles category.

Support Analyst
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the West Midlands region.

Support Analyst
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the West Midlands region over the 3 months to 20 August 2008.

Support Analyst
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the West Midlands region.

Support Analyst
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the West Midlands region over the 3 months to 20 August 2008.

Support Analyst
Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the West Midlands region over the 3 months to 20 August 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Birmingham	+22	35	£276	+68.80 %
Warwickshire	+7	13	-	-
Staffordshire	+3	12	£177	-
Shropshire	-	9	£325	-
Wolverhampton	-3	7	-	-
Herefordshire	+7	6	£375	+150.00 %
Coventry	-15	5	-	-
Dudley	-	1	-	-
Solihull	+2	1	-	-
Worcestershire	0	1	-	-

Support Analyst England

Support Analyst
Top 30 Related IT Skills

For the 6 months to 20 August 2008, IT contractor jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 93 (48.44 %) Windows 2 45 (23.44 %) Windows XP 3 44 (22.92 %) Active Directory 4 41 (21.35 %) Microsoft 5 36 (18.75 %) Windows Server 2003 6 33 (17.19 %) ITIL 7 31 (16.15 %) UNIX 8 28 (14.58 %) SQL 9 27 (14.06 %) MS Office 10 21 (10.94 %) Windows 2000 11 20 (10.42 %) Firewall 11 20 (10.42 %) Finance 12 19 (9.896 %) MS Excel 12 19 (9.896 %) Cisco 13 17 (8.854 %) MS Exchange

14 16 (8.333 %) Oracle 15 15 (7.813 %) TCP/IP 16 13 (6.771 %) Government 16 13 (6.771 %) Exchange Server 2003 16 13 (6.771 %) SLA 16 13 (6.771 %) Crystal Reports 17 12 (6.250 %) Security Cleared 18 11 (5.729 %) Problem Management 18 11 (5.729 %) VPN 19 10 (5.208 %) HP 19 10 (5.208 %) Citrix 19 10 (5.208 %) SQL Server 19 10 (5.208 %) LAN 19 10 (5.208 %) WAN 19 10 (5.208 %) Service Management

Support Analyst
Top Related IT Skills by Category

For the 6 months to 20 August 2008, IT contractor jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Development 1 3 (1.563 %) J2EE 1 3 (1.563 %) Middleware 2 2 (1.042 %) WebSphere 2 2 (1.042 %) XML 3 1 (0.521 %) HTML 3 1 (0.521 %) .NET 3 1 (0.521 %) ASP.NET 3 1 (0.521 %) EJB 3 1 (0.521 %) CSS 3 1 (0.521 %) JSP 3 1 (0.521 %) WebServices 3 1 (0.521 %) JMS 3 1 (0.521 %) JNDI 3 1 (0.521 %) LAMP	Application Platforms 1 17 (8.854 %) MS Exchange 2 13 (6.771 %) Exchange Server 2003 3 6 (3.125 %) WebLogic 4 4 (2.083 %) Tuxedo 5 2 (1.042 %) WorkSite 5 2 (1.042 %) Apache 5 2 (1.042 %) IIS 6 1 (0.521 %) WebSphere Application Server 6 1 (0.521 %) Lotus Notes 6 1 (0.521 %) PegaRULES 6 1 (0.521 %) Exchange Server 5.5 6 1 (0.521 %) CMS 6 1 (0.521 %) Exchange Server 2007
Applications 1 27 (14.06 %) MS Office 2 19 (9.896 %) MS Excel 3 8 (4.167 %) MS Project 4 5 (2.604 %) CA Clarity 5 2 (1.042 %) DeltaView	Business Applications 1 7 (3.646 %) Nortel Periphonics 2 4 (2.083 %) assyst 3 2 (1.042 %) Movex 3 2 (1.042 %) SoftGrid 4 1 (0.521 %) SAP FI 4 1 (0.521 %) Great Plains 4 1 (0.521 %) SAP CO 4 1 (0.521 %) Teamcenter 4 1 (0.521 %) SAP FI/CO 4 1 (0.521 %) Remedy ITSM 4 1 (0.521 %) Remedy AR System
Communications & Networking 1 20 (10.42 %) Firewall 2 15 (7.813 %) TCP/IP 3 11 (5.729 %) VPN 4 10 (5.208 %) LAN 4 10 (5.208 %) WAN 5 8 (4.167 %) DNS 5 8 (4.167 %) DHCP 6 7 (3.646 %) Internet 6 7 (3.646 %) Nortel Meridian 6 7 (3.646 %) NGN 6 7 (3.646 %) Symposium 7 6 (3.125 %) IP Telephony 7 6 (3.125 %) Broadband 8 5 (2.604 %) VLAN 9 4 (2.083 %) CTI 9 4 (2.083 %) VoIP 10 2 (1.042 %) NetScreen 10 2 (1.042 %) SMS 11 1 (0.521 %) GPRS 11 1 (0.521 %) WLAN	Database & Business Intelligence 1 13 (6.771 %) Crystal Reports 2 10 (5.208 %) SQL Server 3 5 (2.604 %) SQL Server 2000 4 3 (1.563 %) BusinessObjects 5 2 (1.042 %) RDBMS 5 2 (1.042 %) SQLPlus 6 1 (0.521 %) MySQL 6 1 (0.521 %) DB2 6 1 (0.521 %) DTS 6 1 (0.521 %) Oracle 8/8i 6 1 (0.521 %) Informix 6 1 (0.521 %) TOAD 6 1 (0.521 %) Oracle 10g 6 1 (0.521 %) SQL Server 2005 6 1 (0.521 %) Data Mart
Development Applications 1 1 (0.521 %) VSS/SourceSafe 1 1 (0.521 %) Oracle Forms 1 1 (0.521 %) MSI 1 1 (0.521 %) Synon	General 1 20 (10.42 %) Finance 2 13 (6.771 %) Government 3 6 (3.125 %) Law 4 4 (2.083 %) Legal 4 4 (2.083 %) Manufacturing 5 3 (1.563 %) Financial Institution 5 3 (1.563 %) Telecoms 6 2 (1.042 %) Health 7 1 (0.521 %) Banking 7 1 (0.521 %) Insurance 7 1 (0.521 %) Pensions 7 1 (0.521 %) Back Office 7 1 (0.521 %) FMCG
Miscellaneous 1 5 (2.604 %) NHS 2 4 (2.083 %) IVR 3 3 (1.563 %) Blackberry 3 3 (1.563 %) PDA 3 3 (1.563 %) AS400 3 3 (1.563 %) Mathematics 4 2 (1.042 %) Clustering 5 1 (0.521 %) Client/Server 5 1 (0.521 %) Mainframe 5 1 (0.521 %) Replication	Operating Systems 1 93 (48.44 %) Windows 2 45 (23.44 %) Windows XP 3 36 (18.75 %) Windows Server 2003 4 31 (16.15 %) UNIX 5 21 (10.94 %) Windows 2000 6 6 (3.125 %) Windows NT 7 5 (2.604 %) HPUX 7 5 (2.604 %) Windows 2000 Server 8 4 (2.083 %) Windows Mobile 8 4 (2.083 %) Linux 8 4 (2.083 %) AIX 9 2 (1.042 %) Windows Vista 10 1 (0.521 %) NetWare 10 1 (0.521 %) Solaris 10 1 (0.521 %) VME
Processes & Methodologies 1 33 (17.19 %) ITIL 2 12 (6.250 %) Security Cleared 3 11 (5.729 %) Problem Management 4 10 (5.208 %) Service Management 5 6 (3.125 %) SC Cleared 5 6 (3.125 %) PRINCE2 5 6 (3.125 %) CRM 6 5 (2.604 %) Service Delivery 7 4 (2.083 %) ITSM 7 4 (2.083 %) Project Planning 7 4 (2.083 %) Document Management 8 3 (1.563 %) Configuration Management 8 3 (1.563 %) SAP Implementation 8 3 (1.563 %) Load Balancing 9 2 (1.042 %) Migration 9 2 (1.042 %) Content Management 9 2 (1.042 %) Asset Management 9 2 (1.042 %) Project Management 9 2 (1.042 %) ERP 10 1 (0.521 %) OO	Programming Languages 1 28 (14.58 %) SQL 2 6 (3.125 %) Java 3 4 (2.083 %) PL/SQL 3 4 (2.083 %) VB 4 3 (1.563 %) C 4 3 (1.563 %) COBOL 5 2 (1.042 %) Shell Script 5 2 (1.042 %) Korn 5 2 (1.042 %) VBScript 5 2 (1.042 %) JavaScript 6 1 (0.521 %) Perl 6 1 (0.521 %) PHP 6 1 (0.521 %) RPG 6 1 (0.521 %) VBA 6 1 (0.521 %) Transact-SQL
Qualifications 1 9 (4.688 %) Microsoft Certification 2 8 (4.167 %) MCP 3 7 (3.646 %) MCSE 3 7 (3.646 %) Cisco Certification 4 5 (2.604 %) CCNP 5 3 (1.563 %) MCSA 5 3 (1.563 %) ITIL Certification 6 2 (1.042 %) MCDST 6 2 (1.042 %) PRINCE2 Certification 6 2 (1.042 %) CCNA 7 1 (0.521 %) CCIE 7 1 (0.521 %) MOS 7 1 (0.521 %) PRINCE2 Practitioner	Quality Assurance & Compliance 1 13 (6.771 %) SLA 2 5 (2.604 %) Sarbanes-Oxley 3 1 (0.521 %) ISO27001 3 1 (0.521 %) QA
System Software 1 44 (22.92 %) Active Directory 2 3 (1.563 %) Terminal Services 2 3 (1.563 %) Citrix Presentation Server 3 2 (1.042 %) Backup Exec 4 1 (0.521 %) Tivoli Workload Scheduler 4 1 (0.521 %) MetaFrame 4 1 (0.521 %) Oracle RMAN 4 1 (0.521 %) VMware ESX 4 1 (0.521 %) Oracle RAC 4 1 (0.521 %) VMware Infrastructure	Systems Management 1 2 (1.042 %) OpenView 1 2 (1.042 %) Tivoli 2 1 (0.521 %) Systems Management Server (SMS) 2 1 (0.521 %) HP Data Protector
Vendors 1 41 (21.35 %) Microsoft 2 19 (9.896 %) Cisco 3 16 (8.333 %) Oracle 4 10 (5.208 %) HP 4 10 (5.208 %) Citrix 5 9 (4.688 %) Blue Coat 5 9 (4.688 %) Juniper 6 8 (4.167 %) Nortel 7 7 (3.646 %) SAP 8 6 (3.125 %) BT 8 6 (3.125 %) Remedy 9 5 (2.604 %) Altiris 9 5 (2.604 %) Amdocs 10 4 (2.083 %) Dell 11 3 (1.563 %) Business Objects 11 3 (1.563 %) JD Edwards 11 3 (1.563 %) Novell 11 3 (1.563 %) VMware 12 2 (1.042 %) IBM 12 2 (1.042 %) BMC