The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Support Analyst
Rank 46 68 67
Rank change year-on-year
+22 -1
Contract jobs requiring a Support Analyst 72 38 39
As % of all contract IT jobs located in the West Midlands 3.16% 1.76% 1.95%
As % of the Job Titles category 3.48% 1.93% 2.08%
Number of daily rates quoted 41 19 7
Average daily rate
Keep up to 90%
of your Daily Rate
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£215 £250 £275
Average daily rate % change year-on-year
-14.00% -9.09%
90% offered a daily rate of more than £130 £120 £146
10% offered a daily rate of more than £375 £376 £291
UK excluding London average daily rate £200 £210 £200
% change year-on-year
-4.76% +5.00%
Number of hourly rates quoted 18 5 21
Average hourly rate £20.25 £11.00 £16.50
Average hourly rate % change year-on-year
+84.09% -33.33%
90% offered a hourly rate of more than £14.50 £9.20 £11.50
10% offered a hourly rate of more than £27.50 £12.50 £29.00
UK excluding London average hourly rate £17.50 £15.50 £14.50
% change year-on-year
+12.90% +6.89%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2069 1966 1873
As % of all contract IT jobs located in the West Midlands 90.75% 90.98% 93.88%
Number of daily rates quoted 1205 1033 855
Average daily rate £350 £330 £340
Average daily rate % change year-on-year
+6.06% -2.94%
90% offered a daily rate of more than £188 £225 £225
10% offered a daily rate of more than £475 £475 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 175 147 186
Average hourly rate £15.71 £17.50 £21.25
Average hourly rate % change year-on-year
-10.22% -17.64%
90% offered a hourly rate of more than £10.50 £10.28 £11.25
10% offered a hourly rate of more than £31.44 £34.00 £34.50
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the West Midlands

Support Analyst
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the West Midlands region.

Support Analyst Daily Rate Trend in the West Midlands

Support Analyst
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the West Midlands region over the 3 months to 24 December 2014.

Support Analyst Daily Rate Histogram in the West Midlands

Support Analyst
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the West Midlands region.

Support Analyst Hourly Rate Trend in the West Midlands

Support Analyst
Hourly Rate Histogram in the West Midlands

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the West Midlands region over the 3 months to 24 December 2014.

Support Analyst Hourly Rate Histogram in the West Midlands

Support Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the West Midlands region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Warwickshire +14 19 £300 -20.00% 2
Birmingham -5 15 £130 -13.33% 2
Coventry -3 10 £193 -37.39% 2
Staffordshire +8 5 £188 - 1
Worcestershire -4 3 £350 +75.00%
Herefordshire - 3 £248 -
Solihull +1 1 - -
Walsall - 1 - -
West Bromwich - - - -
Wolverhampton - - - -
Dudley - - - -
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 24 December 2014, IT contractor jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 78 (53.79%) Windows
2 52 (35.86%) ITIL
3 45 (31.03%) Microsoft
4 43 (29.66%) MS Office
5 41 (28.28%) Active Directory
6 33 (22.76%) Citrix
7 29 (20.00%) Windows XP
7 29 (20.00%) SQL
8 25 (17.24%) UNIX
8 25 (17.24%) Windows 7
9 23 (15.86%) MS Excel
10 22 (15.17%) Windows Server 2008
11 19 (13.10%) TCP/IP
11 19 (13.10%) SLA
12 17 (11.72%) Lotus
13 16 (11.03%) Windows Server 2003
13 16 (11.03%) Finance
13 16 (11.03%) Linux
13 16 (11.03%) IBM Notes
13 16 (11.03%) Java
14 15 (10.34%) VMware
15 14 (9.66%) HPUX
15 14 (9.66%) MS Exchange
15 14 (9.66%) Analytical Skills
16 13 (8.97%) Blackberry
17 12 (8.28%) LAN
18 11 (7.59%) HP
18 11 (7.59%) SQL Server
18 11 (7.59%) Symantec
19 10 (6.90%) Microsoft Certification

Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 24 December 2014, IT contractor jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (11.03%) IBM Notes
2 14 (9.66%) MS Exchange
3 6 (4.14%) Exchange Server 2003
4 5 (3.45%) WebSphere
4 5 (3.45%) Lotus Domino
5 3 (2.07%) SharePoint
5 3 (2.07%) BizTalk Server
5 3 (2.07%) Exchange Server 2010
6 1 (0.69%) Oracle Workflow
6 1 (0.69%) WebLogic
6 1 (0.69%) IIS
6 1 (0.69%) Exchange Server 2007
6 1 (0.69%) Lync
Applications
1 43 (29.66%) MS Office
2 23 (15.86%) MS Excel
3 8 (5.52%) MS Project
4 1 (0.69%) Spreadsheet
Business Applications
1 2 (1.38%) Agresso
1 2 (1.38%) CA Clarity
2 1 (0.69%) Dynamics AX
Cloud Services
1 5 (3.45%) Microsoft Azure
2 2 (1.38%) Office 365
Communications & Networking
1 19 (13.10%) TCP/IP
2 12 (8.28%) LAN
3 10 (6.90%) WAN
4 8 (5.52%) DHCP
4 8 (5.52%) DNS
5 6 (4.14%) VoIP
6 3 (2.07%) FTP
7 2 (1.38%) SAN
7 2 (1.38%) Internet
7 2 (1.38%) Firewall
8 1 (0.69%) Wireless
8 1 (0.69%) iSCSI
8 1 (0.69%) CTI
8 1 (0.69%) VPN
Database & Business Intelligence
1 11 (7.59%) SQL Server
2 1 (0.69%) Oracle Reports
2 1 (0.69%) Data Warehouse
2 1 (0.69%) Data Mining
2 1 (0.69%) Oracle Database
2 1 (0.69%) MySQL
Development Applications
1 3 (2.07%) SoapUI
General
1 16 (11.03%) Finance
2 8 (5.52%) Back Office
3 7 (4.83%) Banking
4 3 (2.07%) Retail
5 2 (1.38%) Manufacturing
5 2 (1.38%) Automotive
6 1 (0.69%) Legal
6 1 (0.69%) Electronics
6 1 (0.69%) Advertising
Libraries, Frameworks & Software Standards
1 6 (4.14%) .NET
1 6 (4.14%) Middleware
2 5 (3.45%) WebSphere Message Broker
2 5 (3.45%) WebSphere MQ
2 5 (3.45%) ASP.NET
3 3 (2.07%) SOAP
3 3 (2.07%) Web Services
3 3 (2.07%) XML
3 3 (2.07%) XSD
4 2 (1.38%) HTML
5 1 (0.69%) ODBC
Miscellaneous
1 14 (9.66%) Analytical Skills
2 13 (8.97%) Blackberry
3 2 (1.38%) PKI
3 2 (1.38%) Client/Server
3 2 (1.38%) NHS
3 2 (1.38%) Enterprise Storage
4 1 (0.69%) Enterprise Software
4 1 (0.69%) Smartphone
4 1 (0.69%) Pocket PC
4 1 (0.69%) PDA
4 1 (0.69%) Credit Risk
Operating Systems
1 78 (53.79%) Windows
2 29 (20.00%) Windows XP
3 25 (17.24%) UNIX
3 25 (17.24%) Windows 7
4 22 (15.17%) Windows Server 2008
5 16 (11.03%) Windows Server 2003
5 16 (11.03%) Linux
6 14 (9.66%) HPUX
7 3 (2.07%) Solaris
7 3 (2.07%) AIX
7 3 (2.07%) Windows 2000
7 3 (2.07%) Windows NT
7 3 (2.07%) Windows Vista
7 3 (2.07%) Windows 8
8 2 (1.38%) Windows Server 2012
8 2 (1.38%) Windows 2000 Server
8 2 (1.38%) Red Hat Enterprise Linux
8 2 (1.38%) MVS
9 1 (0.69%) Windows CE
Processes & Methodologies
1 52 (35.86%) ITIL
2 9 (6.21%) Project Management
2 9 (6.21%) Agile Software Development
3 8 (5.52%) Incident Management
3 8 (5.52%) PRINCE2
4 7 (4.83%) Load Balancing
5 3 (2.07%) Logistics
5 3 (2.07%) Workflow
5 3 (2.07%) Time Management
5 3 (2.07%) Continuous Improvement
6 2 (1.38%) Change Management
6 2 (1.38%) Data Validation
6 2 (1.38%) Root Cause Analysis
6 2 (1.38%) Validation
6 2 (1.38%) ERP
6 2 (1.38%) Problem Management
7 1 (0.69%) Business Analysis
7 1 (0.69%) Knowledge Management
7 1 (0.69%) Data Analysis
7 1 (0.69%) Service Delivery
Programming Languages
1 29 (20.00%) SQL
2 16 (11.03%) Java
3 5 (3.45%) C#
4 3 (2.07%) VB.NET
4 3 (2.07%) VBA
5 2 (1.38%) JavaScript
6 1 (0.69%) Perl
6 1 (0.69%) PHP
6 1 (0.69%) C++
6 1 (0.69%) VBScript
6 1 (0.69%) VB
6 1 (0.69%) Shell Script
6 1 (0.69%) Korn
6 1 (0.69%) PowerShell
6 1 (0.69%) Bash Shell
Qualifications
1 10 (6.90%) Microsoft Certification
2 7 (4.83%) Security Cleared
3 6 (4.14%) SC Cleared
4 5 (3.45%) MCSE
5 3 (2.07%) Degree
6 2 (1.38%) CCNA
6 2 (1.38%) Cisco Certification
7 1 (0.69%) CCNP
7 1 (0.69%) MCITP
Quality Assurance & Compliance
1 19 (13.10%) SLA
2 2 (1.38%) QA
System Software
1 41 (28.28%) Active Directory
2 7 (4.83%) XenApp
3 6 (4.14%) Hyper-V
4 4 (2.76%) VMware Infrastructure
4 4 (2.76%) vSphere
5 3 (2.07%) Terminal Services
6 2 (1.38%) Citrix Presentation Server
7 1 (0.69%) PowerHA
Systems Management
1 4 (2.76%) SCCM
2 2 (1.38%) SCOM
2 2 (1.38%) Backup Exec
2 2 (1.38%) SCOrch
3 1 (0.69%) HP Data Protector
3 1 (0.69%) Tivoli Storage Manager
3 1 (0.69%) OpenView Configuration Management
3 1 (0.69%) Norton AntiVirus
3 1 (0.69%) NetBackup
Vendors
1 45 (31.03%) Microsoft
2 33 (22.76%) Citrix
3 17 (11.72%) Lotus
4 15 (10.34%) VMware
5 11 (7.59%) Symantec
5 11 (7.59%) HP
6 10 (6.90%) IBM
7 6 (4.14%) Red Hat
8 5 (3.45%) Cisco
8 5 (3.45%) Oracle
9 2 (1.38%) Avaya
9 2 (1.38%) LANDesk
9 2 (1.38%) AppSense
9 2 (1.38%) Sophos
10 1 (0.69%) Cincom
10 1 (0.69%) Mitel
10 1 (0.69%) Google
10 1 (0.69%) Verint
10 1 (0.69%) Meru Networks
10 1 (0.69%) McAfee