The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 8 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
8 Feb 2016
Same period 2015 Same period 2014
Support Analyst
Rank 86 58 87
Rank change year-on-year
-28 +29
Contract jobs requiring a Support Analyst 38 57 19
As % of all contract IT jobs located in the West Midlands 1.51% 2.58% 0.91%
As % of the Job Titles category 1.60% 2.79% 0.98%
Number of daily rates quoted 20 24 7
Average daily rate £200 £274 £250
Average daily rate % change year-on-year
-26.94% +9.50%
90% offered a daily rate of more than £140 £124 £116
10% offered a daily rate of more than £375 £338 £355
UK excluding London average daily rate £229 £200 £215
% change year-on-year
+14.37% -6.97%
Number of hourly rates quoted 5 19 6
Average hourly rate £13.50 £23.00 £10.50
Average hourly rate % change year-on-year
-41.30% +119.04%
90% offered a hourly rate of more than £11.36 £11.90 £9.75
10% offered a hourly rate of more than £22.50 £26.00 £11.00
UK excluding London average hourly rate £15.00 £16.00 £15.50
% change year-on-year
-6.25% +3.22%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2368 2041 1940
As % of all contract IT jobs located in the West Midlands 94.08% 92.39% 92.69%
Number of daily rates quoted 1326 1140 1018
Average daily rate £385 £350 £350
Average daily rate % change year-on-year
+10.00% -
90% offered a daily rate of more than £250 £200 £225
10% offered a daily rate of more than £525 £485 £475
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 90 176 141
Average hourly rate £13.85 £14.00 £17.50
Average hourly rate % change year-on-year
-1.07% -20.00%
90% offered a hourly rate of more than £10.67 £11.15 £10.00
10% offered a hourly rate of more than £22.50 £30.00 £36.50
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the West Midlands

Support Analyst
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the West Midlands region.

Support Analyst Daily Rate Trend in the West Midlands

Support Analyst
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the West Midlands region over the 3 months to 8 February 2016.

Support Analyst Daily Rate Histogram in the West Midlands

Support Analyst
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the West Midlands region.

Support Analyst Hourly Rate Trend in the West Midlands

Support Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the West Midlands region over the 3 months to 8 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Birmingham -1 13 £183 +21.66% 5
Coventry +1 8 £140 -28.20% 6
Warwickshire -10 8 £200 -27.27%
Worcestershire +8 3 £170 -51.42% 1
Dudley 0 1 - - 1
Staffordshire -7 1 - - 4
Solihull - 1 - - 1
Wolverhampton - 1 - -
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 8 February 2016, IT contractor jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 35 (43.75%) Windows
2 29 (36.25%) ITIL
3 24 (30.00%) Active Directory
4 15 (18.75%) Microsoft
4 15 (18.75%) Windows 7
5 12 (15.00%) Citrix
5 12 (15.00%) MS Exchange
5 12 (15.00%) Oracle
6 11 (13.75%) Analytical Skills
6 11 (13.75%) Finance
6 11 (13.75%) SLA
7 10 (12.50%) MS Office
7 10 (12.50%) VMware
8 9 (11.25%) Windows Server
8 9 (11.25%) Service Management
8 9 (11.25%) NHS
8 9 (11.25%) SQL
8 9 (11.25%) MS Excel
9 8 (10.00%) SQL Server
9 8 (10.00%) Unix
9 8 (10.00%) Service Delivery
10 7 (8.75%) Wireless
10 7 (8.75%) Banking
10 7 (8.75%) Investment Banking
10 7 (8.75%) LAN
10 7 (8.75%) Microsoft Certification
10 7 (8.75%) Windows Server 2008
10 7 (8.75%) Continuous Improvement
11 6 (7.50%) SC Cleared
11 6 (7.50%) Security Cleared

Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 8 February 2016, IT contractor jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (15.00%) MS Exchange
2 5 (6.25%) Exchange Server 2007
2 5 (6.25%) Exchange Server 2010
3 3 (3.75%) Oracle Self-Service HR
4 2 (2.50%) IBM Notes
5 1 (1.25%) Apache
5 1 (1.25%) Blackberry Enterprise Server
5 1 (1.25%) Confluence
5 1 (1.25%) Exchange Server 2003
5 1 (1.25%) IIS
5 1 (1.25%) MQSeries
5 1 (1.25%) SharePoint
Applications
1 10 (12.50%) MS Office
2 9 (11.25%) MS Excel
3 1 (1.25%) MS PowerPoint
Business Applications
1 6 (7.50%) Oracle Payroll
2 2 (2.50%) Remedy ITSM
3 1 (1.25%) Dynamics AX
Cloud Services
1 5 (6.25%) Office 365
2 3 (3.75%) Google Apps
Communications & Networking
1 7 (8.75%) LAN
1 7 (8.75%) Wireless
2 5 (6.25%) TCP/IP
3 4 (5.00%) DHCP
3 4 (5.00%) DNS
4 3 (3.75%) Firewall
4 3 (3.75%) SAN
4 3 (3.75%) WAN
5 2 (2.50%) Internet
5 2 (2.50%) IP Telephony
6 1 (1.25%) Remote Desktop
Database & Business Intelligence
1 8 (10.00%) SQL Server
2 3 (3.75%) SQL Server 2008
2 3 (3.75%) SQL Server 2012
3 2 (2.50%) Relational Database
Development Applications
1 2 (2.50%) Team Foundation Server
2 1 (1.25%) Atlassian Bamboo
2 1 (1.25%) ClearCase
2 1 (1.25%) ClearQuest
2 1 (1.25%) FishEye
2 1 (1.25%) Git (software)
2 1 (1.25%) GitLab
2 1 (1.25%) JIRA
2 1 (1.25%) JIRA Agile
2 1 (1.25%) PVCS
2 1 (1.25%) Sonatype Nexus
2 1 (1.25%) Subversion
General
1 11 (13.75%) Finance
2 7 (8.75%) Banking
2 7 (8.75%) Investment Banking
3 5 (6.25%) Front Office
4 4 (5.00%) German Language
5 3 (3.75%) Advertising
5 3 (3.75%) Billing
6 2 (2.50%) Law
Miscellaneous
1 11 (13.75%) Analytical Skills
2 9 (11.25%) NHS
3 5 (6.25%) Blackberry
3 5 (6.25%) Data Centre
3 5 (6.25%) Management Information System
4 4 (5.00%) Derivative
4 4 (5.00%) Fintech
5 3 (3.75%) AS400
5 3 (3.75%) Equities
5 3 (3.75%) Fixed Income
6 2 (2.50%) e-Learning
6 2 (2.50%) Fat Client
6 2 (2.50%) Thin Client
6 2 (2.50%) Video Conferencing
7 1 (1.25%) Computer Science
7 1 (1.25%) Foreign Exchange (FX)
7 1 (1.25%) User Experience
Operating Systems
1 35 (43.75%) Windows
2 15 (18.75%) Windows 7
3 9 (11.25%) Windows Server
4 8 (10.00%) Unix
5 7 (8.75%) Windows Server 2008
6 5 (6.25%) Linux
6 5 (6.25%) Windows XP
7 3 (3.75%) Windows Server 2003
8 1 (1.25%) Android
8 1 (1.25%) Windows 10
8 1 (1.25%) Windows 8
8 1 (1.25%) Windows Server 2012
8 1 (1.25%) Windows Vista
Processes & Methodologies
1 29 (36.25%) ITIL
2 9 (11.25%) Service Management
3 8 (10.00%) Service Delivery
4 7 (8.75%) Continuous Improvement
5 5 (6.25%) ITSM
6 4 (5.00%) BPR
6 4 (5.00%) Business Intelligence
6 4 (5.00%) Data Management
6 4 (5.00%) Disaster Recovery
6 4 (5.00%) Electronic Trading
6 4 (5.00%) ITIL V3
7 3 (3.75%) Change Management
7 3 (3.75%) Logistics
8 2 (2.50%) Business Continuity Management
8 2 (2.50%) Database Theory
8 2 (2.50%) Facilities Management
8 2 (2.50%) Incident Management
8 2 (2.50%) Network Monitoring
8 2 (2.50%) Relational Database Theory
8 2 (2.50%) Time Management
Programming Languages
1 9 (11.25%) SQL
2 5 (6.25%) Perl
3 3 (3.75%) C
4 2 (2.50%) Java
5 1 (1.25%) JavaScript
5 1 (1.25%) PowerShell
5 1 (1.25%) VBScript
Qualifications
1 7 (8.75%) Microsoft Certification
2 6 (7.50%) MCSE
2 6 (7.50%) SC Cleared
2 6 (7.50%) Security Cleared
3 5 (6.25%) MCP
4 2 (2.50%) CCNA
4 2 (2.50%) Cisco Certification
4 2 (2.50%) Degree
4 2 (2.50%) MCITP
4 2 (2.50%) VMware Certified Professional (VCP)
5 1 (1.25%) A+ Certification
5 1 (1.25%) Citrix Certification
5 1 (1.25%) DBS Check
5 1 (1.25%) MCDST
5 1 (1.25%) MCSA
Quality Assurance & Compliance
1 11 (13.75%) SLA
System Software
1 24 (30.00%) Active Directory
2 2 (2.50%) Hyper-V
2 2 (2.50%) Microsoft App-V
2 2 (2.50%) XenDesktop
2 2 (2.50%) XenServer
3 1 (1.25%) VMware Infrastructure
3 1 (1.25%) vSphere
3 1 (1.25%) XenApp
Systems Management
1 3 (3.75%) Backup Exec
2 2 (2.50%) SCCM
2 2 (2.50%) WSUS
3 1 (1.25%) AirWatch
3 1 (1.25%) NetBackup
3 1 (1.25%) Norton AntiVirus
3 1 (1.25%) SCOM
3 1 (1.25%) WhatsUp Gold
3 1 (1.25%) Zenoss
Vendors
1 15 (18.75%) Microsoft
2 12 (15.00%) Citrix
2 12 (15.00%) Oracle
3 10 (12.50%) VMware
4 5 (6.25%) Cisco
5 4 (5.00%) arcserve
5 4 (5.00%) NetApp
6 3 (3.75%) BMC
6 3 (3.75%) Google
6 3 (3.75%) IBM
6 3 (3.75%) Sophos
7 2 (2.50%) HP
7 2 (2.50%) LANDesk
7 2 (2.50%) Lotus
7 2 (2.50%) Remedy
8 1 (1.25%) Atlassian
8 1 (1.25%) ServiceNow
8 1 (1.25%) Symantec