The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the West Midlands region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Support Analyst
Rank 84 62 47
Rank change year-on-year
-22 -15
Contract jobs requiring a Support Analyst 32 58 65
As % of all contract IT jobs located in the West Midlands 1.33% 2.37% 3.27%
As % of the Job Titles category 1.42% 2.61% 3.58%
Number of daily rates quoted 11 17 29
Average daily rate
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£217 £250 £250
Average daily rate % change year-on-year
-13.20% -
90% offered a daily rate of more than £100 £183 £120
10% offered a daily rate of more than £415 £320 £450
UK excluding London average daily rate £250 £200 £228
% change year-on-year
+25.00% -12.08%
Number of hourly rates quoted 16 27 17
Average hourly rate £15.00 £16.00 £13.75
Average hourly rate % change year-on-year
-6.25% +16.36%
90% offered a hourly rate of more than £11.00 £10.57 £9.20
10% offered a hourly rate of more than £18.00 £20.00 £21.20
UK excluding London average hourly rate £14.50 £15.00 £14.50
% change year-on-year
-3.33% +3.44%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the West Midlands region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
West Midlands
Contract IT job ads with a match in the
Job Titles category
2251 2225 1818
As % of all contract IT jobs located in the West Midlands 93.64% 90.85% 91.59%
Number of daily rates quoted 1348 1140 884
Average daily rate £375 £338 £330
Average daily rate % change year-on-year
+11.11% +2.27%
90% offered a daily rate of more than £213 £215 £200
10% offered a daily rate of more than £500 £500 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 146 183 131
Average hourly rate £16.60 £16.20 £16.50
Average hourly rate % change year-on-year
+2.46% -1.81%
90% offered a hourly rate of more than £11.00 £8.00 £10.00
10% offered a hourly rate of more than £35.00 £37.50 £37.56
UK excluding London average hourly rate £16.50 £16.50 £17.00
% change year-on-year
- -2.94%

Support Analyst
Jobs Demand Trend in the West Midlands

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the West Midlands region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the West Midlands

Support Analyst
Daily Rate Trend in the West Midlands

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the West Midlands region.

Support Analyst Daily Rate Trend in the West Midlands

Support Analyst
Daily Rate Histogram in the West Midlands

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the West Midlands region over the 3 months to 31 July 2015.

Support Analyst Daily Rate Histogram in the West Midlands

Support Analyst
Hourly Rate Trend in the West Midlands

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the West Midlands region.

Support Analyst Hourly Rate Trend in the West Midlands

Support Analyst
Hourly Rate Histogram in the West Midlands

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the West Midlands region over the 3 months to 31 July 2015.

Support Analyst Hourly Rate Histogram in the West Midlands

Support Analyst
Contract Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the West Midlands region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Coventry -1 13 £168 -29.47% 5
Worcestershire +5 5 £168 -16.25% 1
Birmingham -9 4 £203 -32.17% 3
West Bromwich +4 2 - - 1
Staffordshire -4 2 - - 2
Warwickshire 0 1 £475 +131.70% 1
Shropshire -6 1 - -
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the West Midlands

For the 6 months to 31 July 2015, IT contractor jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 45 (50.56%) Windows
2 41 (46.07%) ITIL
3 37 (41.57%) Microsoft
4 27 (30.34%) Active Directory
5 22 (24.72%) MS Office
6 21 (23.60%) Analytical Skills
7 18 (20.22%) MS Excel
7 18 (20.22%) Citrix
8 17 (19.10%) SLA
9 15 (16.85%) Linux
9 15 (16.85%) MS Exchange
10 14 (15.73%) Service Management
11 12 (13.48%) HP
11 12 (13.48%) Windows Server 2003
11 12 (13.48%) Windows 7
12 11 (12.36%) Windows Server 2008
13 10 (11.24%) Windows XP
14 9 (10.11%) HPUX
15 8 (8.99%) Cisco
15 8 (8.99%) VMware
16 7 (7.87%) ITSM
16 7 (7.87%) IBM
16 7 (7.87%) Lotus
16 7 (7.87%) Microsoft Certification
16 7 (7.87%) Security Cleared
17 6 (6.74%) SC Cleared
17 6 (6.74%) Knowledge Management
17 6 (6.74%) WAN
17 6 (6.74%) Dell
17 6 (6.74%) UNIX

Support Analyst
Top Related IT Skills in the West Midlands by Category

For the 6 months to 31 July 2015, IT contractor jobs across the West Midlands region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (16.85%) MS Exchange
2 6 (6.74%) IBM Notes
3 5 (5.62%) Lotus Domino
4 3 (3.37%) SharePoint
4 3 (3.37%) Blackberry Enterprise Server
5 2 (2.25%) Tomcat
5 2 (2.25%) Exchange Server 2010
5 2 (2.25%) Exchange Server 2013
6 1 (1.12%) Adobe Experience Manager
6 1 (1.12%) BizTalk Server
6 1 (1.12%) WebLogic
6 1 (1.12%) Exchange Server 2003
6 1 (1.12%) Exchange Server 2007
6 1 (1.12%) Lync
Applications
1 22 (24.72%) MS Office
2 18 (20.22%) MS Excel
3 3 (3.37%) MS PowerPoint
4 1 (1.12%) Open Workbench
4 1 (1.12%) MS Visio
Business Applications
1 1 (1.12%) Oracle Retail
Cloud Services
1 3 (3.37%) Google Apps
2 1 (1.12%) Office 365
2 1 (1.12%) Microsoft Azure
Communications & Networking
1 6 (6.74%) LAN
1 6 (6.74%) WAN
2 2 (2.25%) DHCP
2 2 (2.25%) TCP/IP
2 2 (2.25%) VPN
2 2 (2.25%) DNS
2 2 (2.25%) SAN
2 2 (2.25%) Firewall
2 2 (2.25%) Wireless
2 2 (2.25%) iSCSI
3 1 (1.12%) Cisco ASA
3 1 (1.12%) IP Telephony
3 1 (1.12%) Wi-Fi
3 1 (1.12%) 3G
3 1 (1.12%) SMTP
3 1 (1.12%) VoIP
Database & Business Intelligence
1 6 (6.74%) SQL Server
2 2 (2.25%) SQL Server Integration Services
3 1 (1.12%) SQL Server 2012
3 1 (1.12%) BusinessObjects
Development Applications
1 2 (2.25%) Visual Studio
2 1 (1.12%) TeamCity
2 1 (1.12%) Ant
General
1 5 (5.62%) Finance
1 5 (5.62%) Automotive
2 3 (3.37%) Manufacturing
2 3 (3.37%) Retail
3 2 (2.25%) Advertising
4 1 (1.12%) Banking
4 1 (1.12%) Investment Banking
4 1 (1.12%) Local Government
Libraries, Frameworks & Software Standards
1 2 (2.25%) .NET
1 2 (2.25%) ASP.NET
2 1 (1.12%) XMPP
2 1 (1.12%) Application Packaging
Miscellaneous
1 21 (23.60%) Analytical Skills
2 6 (6.74%) Blackberry
3 4 (4.49%) NHS
3 4 (4.49%) Thin Client
3 4 (4.49%) Fat Client
4 3 (3.37%) Enterprise Software
5 2 (2.25%) User Experience
5 2 (2.25%) Computer Science
6 1 (1.12%) Mainframe
6 1 (1.12%) Management Information System
6 1 (1.12%) AS400
6 1 (1.12%) E-Learning
Operating Systems
1 45 (50.56%) Windows
2 15 (16.85%) Linux
3 12 (13.48%) Windows Server 2003
3 12 (13.48%) Windows 7
4 11 (12.36%) Windows Server 2008
5 10 (11.24%) Windows XP
6 9 (10.11%) HPUX
7 6 (6.74%) UNIX
8 2 (2.25%) Windows 2000 Server
8 2 (2.25%) Windows 8
8 2 (2.25%) Windows Server 2012
9 1 (1.12%) Red Hat Enterprise Linux
9 1 (1.12%) AIX
9 1 (1.12%) Windows Vista
9 1 (1.12%) Windows 2000
9 1 (1.12%) Windows NT
Processes & Methodologies
1 41 (46.07%) ITIL
2 14 (15.73%) Service Management
3 7 (7.87%) ITSM
4 6 (6.74%) Service Delivery
4 6 (6.74%) Knowledge Management
5 5 (5.62%) Load Balancing
6 4 (4.49%) ITIL V3
6 4 (4.49%) Continuous Improvement
6 4 (4.49%) Change Control
7 3 (3.37%) Server Monitoring
7 3 (3.37%) Change Management
7 3 (3.37%) BPR
8 2 (2.25%) Business Intelligence
8 2 (2.25%) Performance Tuning
8 2 (2.25%) Incident Management
8 2 (2.25%) Data Analysis
8 2 (2.25%) Logistics
8 2 (2.25%) Performance Monitoring
9 1 (1.12%) Technical Architecture
9 1 (1.12%) Problem Management
Programming Languages
1 6 (6.74%) SQL
2 2 (2.25%) VBScript
2 2 (2.25%) PL/SQL
3 1 (1.12%) Delphi
3 1 (1.12%) VB
Qualifications
1 7 (7.87%) Microsoft Certification
1 7 (7.87%) Security Cleared
2 6 (6.74%) SC Cleared
2 6 (6.74%) MCSE
3 5 (5.62%) ITIL Certification
4 4 (4.49%) Degree
5 3 (3.37%) NVQ Level 4
5 3 (3.37%) Cisco Certification
5 3 (3.37%) CCNP
5 3 (3.37%) CCNA
6 2 (2.25%) MCSA
7 1 (1.12%) Citrix Certification
7 1 (1.12%) VMware Certified Professional (VCP)
7 1 (1.12%) MCITP
7 1 (1.12%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 17 (19.10%) SLA
2 2 (2.25%) QA
System Software
1 27 (30.34%) Active Directory
2 4 (4.49%) VMware Infrastructure
2 4 (4.49%) XenApp
2 4 (4.49%) vSphere
3 2 (2.25%) Hyper-V
3 2 (2.25%) Citrix Presentation Server
4 1 (1.12%) Terminal Services
4 1 (1.12%) vCloud
4 1 (1.12%) XenDesktop
4 1 (1.12%) Veritas Volume Manager
Systems Management
1 3 (3.37%) NetBackup
1 3 (3.37%) Backup Exec
1 3 (3.37%) SCCM
2 2 (2.25%) ServiceCenter
3 1 (1.12%) SCOM
3 1 (1.12%) Puppet
3 1 (1.12%) WSUS
3 1 (1.12%) ARCserve
3 1 (1.12%) Norton AntiVirus
Vendors
1 37 (41.57%) Microsoft
2 18 (20.22%) Citrix
3 12 (13.48%) HP
4 8 (8.99%) Cisco
4 8 (8.99%) VMware
5 7 (7.87%) IBM
5 7 (7.87%) Lotus
6 6 (6.74%) Dell
7 5 (5.62%) Symantec
8 4 (4.49%) Google
9 3 (3.37%) Oracle
10 1 (1.12%) SAP
10 1 (1.12%) Cognos
10 1 (1.12%) Adobe
10 1 (1.12%) Sophos
10 1 (1.12%) Ab Initio
10 1 (1.12%) Red Hat
10 1 (1.12%) CheckPoint
10 1 (1.12%) Juniper
10 1 (1.12%) NetApp
Birmingham, West Midlands (County)
Oscar Associates (UK) Ltd
Rate: £225 - £300 per day
Posted: 6 days ago
Coventry
Computer Futures
Rate: competitive
Posted: 8 days ago
Worcestershire
Hays IT - Uk Posting account
Rate: £220.00 per day
Posted: 14 days ago