The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 27 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
27 Mar 2015
Same period 2014 Same period 2013
Support Analyst
Rank 88 57 67
Rank change year-on-year
-31 +10
Permanent jobs requiring a Support Analyst 30 55 45
As % of all permanent IT jobs located in Birmingham 1.73% 3.37% 2.68%
As % of the Job Titles category 1.80% 3.52% 2.84%
Number of salaries quoted 27 46 38
Average salary £25,000 £26,750 £32,500
Average salary % change year-on-year
-6.54% -17.69%
90% offered a salary of more than £19,000 £19,000 £21,700
10% offered a salary of more than £37,000 £45,000 £51,500
UK excluding London average salary £27,500 £27,500 £27,500
Support Analyst
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1668 1563 1582
As % of all permanent IT jobs located in Birmingham 95.92% 95.77% 94.17%
Number of salaries quoted 1412 1359 1323
Average salary £40,000 £42,500 £40,000
Average salary % change year-on-year
-5.88% +6.25%
90% offered a salary of more than £25,000 £27,500 £25,000
10% offered a salary of more than £65,300 £65,000 £63,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Support Analyst
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in Birmingham

Support Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the Birmingham region.

Support Analyst Salary Trend in Birmingham

Support Analyst
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing Support Analyst across the Birmingham region over the 3 months to 27 March 2015.

Support Analyst Salary Histogram in Birmingham

Support Analyst
Top 30 Related IT Skills in Birmingham

For the 6 months to 27 March 2015, IT jobs across the Birmingham region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 65 (59.09%) Windows
2 55 (50.00%) SQL
3 44 (40.00%) Microsoft
4 30 (27.27%) UNIX
5 23 (20.91%) MS Office
5 23 (20.91%) Active Directory
6 22 (20.00%) MS Excel
6 22 (20.00%) ITIL
7 20 (18.18%) SQL Server
8 18 (16.36%) Finance
9 15 (13.64%) VMware
9 15 (13.64%) Oracle
9 15 (13.64%) MS Exchange
9 15 (13.64%) Windows Server 2008
10 13 (11.82%) Windows 7
11 12 (10.91%) Windows XP
11 12 (10.91%) SLA
11 12 (10.91%) .NET
11 12 (10.91%) Linux
12 11 (10.00%) PL/SQL
12 11 (10.00%) CRM
13 9 (8.18%) Firewall
13 9 (8.18%) Time Management
13 9 (8.18%) VMware Infrastructure
13 9 (8.18%) Analytical Skills
13 9 (8.18%) Retail
13 9 (8.18%) Degree
14 8 (7.27%) Oracle EBS R12
14 8 (7.27%) Oracle EBS
14 8 (7.27%) Disaster Recovery

Support Analyst
Top Related IT Skills in Birmingham by Category

For the 6 months to 27 March 2015, IT jobs across the Birmingham region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (13.64%) MS Exchange
2 7 (6.36%) IIS
3 6 (5.45%) Exchange Server 2003
4 5 (4.55%) Exchange Server 2013
5 3 (2.73%) Exchange Server 2010
5 3 (2.73%) Exchange Server 2007
5 3 (2.73%) Tomcat
6 2 (1.82%) SharePoint
6 2 (1.82%) JBoss
6 2 (1.82%) WebSphere
7 1 (0.91%) Lync
7 1 (0.91%) IBM Notes
7 1 (0.91%) Apache
7 1 (0.91%) Blackberry Enterprise Server
Applications
1 23 (20.91%) MS Office
2 22 (20.00%) MS Excel
3 1 (0.91%) S-PLUS
Business Applications
1 8 (7.27%) Oracle EBS
1 8 (7.27%) Oracle EBS R12
2 3 (2.73%) Magento
Communications & Networking
1 9 (8.18%) Firewall
2 8 (7.27%) DNS
3 7 (6.36%) VLAN
4 5 (4.55%) Internet
4 5 (4.55%) Wi-Fi
4 5 (4.55%) TCP/IP
4 5 (4.55%) VoIP
5 3 (2.73%) DHCP
5 3 (2.73%) SAN
5 3 (2.73%) NAS
6 2 (1.82%) Network Security
7 1 (0.91%) Cisco IOS
7 1 (0.91%) LAN
7 1 (0.91%) IP Telephony
7 1 (0.91%) HTTP
7 1 (0.91%) WAN
7 1 (0.91%) VPN
7 1 (0.91%) SSL
Database & Business Intelligence
1 20 (18.18%) SQL Server
2 5 (4.55%) Oracle Discoverer
3 3 (2.73%) SQL Server Reporting Services
3 3 (2.73%) MySQL
4 2 (1.82%) Relational Database
4 2 (1.82%) SQL Server 2012
4 2 (1.82%) RDBMS
4 2 (1.82%) Informix
5 1 (0.91%) SQL Server Integration Services
5 1 (0.91%) BusinessObjects XI
5 1 (0.91%) SQL Server Analysis Services
5 1 (0.91%) SQL Server 2008
5 1 (0.91%) Oracle Database
Development Applications
1 8 (7.27%) Visual Studio
2 2 (1.82%) ProC
2 2 (1.82%) Hudson
General
1 18 (16.36%) Finance
2 9 (8.18%) Retail
3 5 (4.55%) Telecoms
4 4 (3.64%) Legal
5 3 (2.73%) Manufacturing
5 3 (2.73%) Law
5 3 (2.73%) Financial Institution
5 3 (2.73%) Marketing
6 2 (1.82%) Advertising
6 2 (1.82%) Billing
7 1 (0.91%) Front Office
Libraries, Frameworks & Software Standards
1 12 (10.91%) .NET
2 2 (1.82%) ASP.NET
Miscellaneous
1 9 (8.18%) Analytical Skills
2 5 (4.55%) Blackberry
3 4 (3.64%) LIMS
3 4 (3.64%) iSeries
3 4 (3.64%) Computer Science
4 3 (2.73%) Handset
5 2 (1.82%) Mathematics
5 2 (1.82%) Smart Meter
5 2 (1.82%) Mobile App
6 1 (0.91%) EPoS
6 1 (0.91%) Market Risk
6 1 (0.91%) iPhone
6 1 (0.91%) Open Source
6 1 (0.91%) iPad
6 1 (0.91%) Mainframe
Operating Systems
1 65 (59.09%) Windows
2 30 (27.27%) UNIX
3 15 (13.64%) Windows Server 2008
4 13 (11.82%) Windows 7
5 12 (10.91%) Linux
5 12 (10.91%) Windows XP
6 7 (6.36%) Windows Server 2003
7 5 (4.55%) Windows Server 2012
8 2 (1.82%) CentOS
8 2 (1.82%) Solaris
8 2 (1.82%) Android
9 1 (0.91%) AIX
9 1 (0.91%) Windows Mobile
9 1 (0.91%) Red Hat Enterprise Linux
9 1 (0.91%) Mac OS
9 1 (0.91%) Windows Phone
9 1 (0.91%) Windows 8
Processes & Methodologies
1 22 (20.00%) ITIL
2 11 (10.00%) CRM
3 9 (8.18%) Time Management
4 8 (7.27%) Disaster Recovery
5 5 (4.55%) Business Intelligence
5 5 (4.55%) Continuous Improvement
5 5 (4.55%) Asset Management
6 4 (3.64%) Service Delivery
7 3 (2.73%) E-Commerce
7 3 (2.73%) ERP
7 3 (2.73%) Data Analysis
7 3 (2.73%) Incident Management
7 3 (2.73%) Release Management
8 2 (1.82%) Business Analysis
8 2 (1.82%) Root Cause Analysis
8 2 (1.82%) Cash Management
8 2 (1.82%) Mobile Device Management
8 2 (1.82%) Configuration Management
8 2 (1.82%) Project Management
8 2 (1.82%) Migration
Programming Languages
1 55 (50.00%) SQL
2 11 (10.00%) PL/SQL
3 5 (4.55%) Java
4 4 (3.64%) C
5 3 (2.73%) PHP
5 3 (2.73%) RPG
5 3 (2.73%) Shell Script
5 3 (2.73%) PowerShell
5 3 (2.73%) RPG IV
6 2 (1.82%) C#
7 1 (0.91%) C++
7 1 (0.91%) T-SQL
7 1 (0.91%) VBScript
7 1 (0.91%) VB
7 1 (0.91%) VB.NET
Qualifications
1 9 (8.18%) Degree
2 7 (6.36%) ITIL Certification
3 4 (3.64%) MCSA
3 4 (3.64%) Microsoft Certification
3 4 (3.64%) SC Cleared
3 4 (3.64%) Security Cleared
4 2 (1.82%) VCP4
4 2 (1.82%) ITIL Foundation Certificate
4 2 (1.82%) MCSE
4 2 (1.82%) VMware Certified Professional (VCP)
4 2 (1.82%) MCITP
5 1 (0.91%) MOS
5 1 (0.91%) ISEB
Quality Assurance & Compliance
1 12 (10.91%) SLA
2 1 (0.91%) QA
System Software
1 23 (20.91%) Active Directory
2 9 (8.18%) VMware Infrastructure
3 5 (4.55%) Hyper-V
3 5 (4.55%) Terminal Services
4 3 (2.73%) VMware ESX
4 3 (2.73%) vSphere
5 1 (0.91%) VMware ESXi
Systems Management
1 8 (7.27%) Nagios
2 3 (2.73%) Netcool
2 3 (2.73%) WSUS
2 3 (2.73%) ITRS Geneos
3 2 (1.82%) SCCM
3 2 (1.82%) SCOM
3 2 (1.82%) MOM
3 2 (1.82%) Backup Exec
3 2 (1.82%) Control-M
4 1 (0.91%) NetBackup
Vendors
1 44 (40.00%) Microsoft
2 15 (13.64%) Oracle
2 15 (13.64%) VMware
3 8 (7.27%) Sybase
4 6 (5.45%) Cisco
5 5 (4.55%) Business Objects
5 5 (4.55%) WatchGuard
6 4 (3.64%) Apple
6 4 (3.64%) IBM
6 4 (3.64%) Citrix
7 2 (1.82%) Avaya
7 2 (1.82%) Juniper
7 2 (1.82%) CommVault
7 2 (1.82%) SAP
7 2 (1.82%) Symantec
7 2 (1.82%) AppSense
7 2 (1.82%) Mitel
7 2 (1.82%) HP
7 2 (1.82%) Red Hat
8 1 (0.91%) Dell
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