The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Support Analyst
Rank 72 79 66
Rank change year-on-year
+7 -13
Permanent jobs requiring a Support Analyst 52 55 69
As % of all permanent IT jobs located in Birmingham 2.66% 2.58% 3.24%
As % of the Job Titles category 2.83% 2.74% 3.46%
Number of salaries quoted 40 33 62
Average salary £36,750 £27,500 £32,500
Average salary % change year-on-year
+33.63% -15.38%
90% offered a salary of more than £22,500 £21,500 £22,500
10% offered a salary of more than £50,500 £39,700 £47,500
UK excluding London average salary £28,000 £27,500 £27,500
% change year-on-year
+1.81% -
Support Analyst
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1836 2009 1995
As % of all permanent IT jobs located in Birmingham 93.82% 94.32% 93.66%
Number of salaries quoted 1561 1704 1785
Average salary £42,500 £43,000 £42,500
Average salary % change year-on-year
-1.16% +1.17%
90% offered a salary of more than £26,500 £26,250 £26,000
10% offered a salary of more than £70,000 £65,000 £67,500
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

Support Analyst
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in Birmingham

Support Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the Birmingham region.

Support Analyst Salary Trend in Birmingham

Support Analyst
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing Support Analyst across the Birmingham region over the 3 months to 28 August 2015.

Support Analyst Salary Histogram in Birmingham

Support Analyst
Top 30 Related IT Skills in Birmingham

For the 6 months to 28 August 2015, IT jobs across the Birmingham region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 36 (41.38%) SQL
1 36 (41.38%) Windows
2 32 (36.78%) Microsoft
3 29 (33.33%) ITIL
4 26 (29.89%) UNIX
5 25 (28.74%) Active Directory
6 21 (24.14%) MS Excel
7 19 (21.84%) MS Exchange
8 17 (19.54%) SQL Server
8 17 (19.54%) Finance
9 15 (17.24%) Oracle
10 14 (16.09%) SLA
11 12 (13.79%) SharePoint
11 12 (13.79%) Windows Server 2008
12 11 (12.64%) Hyper-V
12 11 (12.64%) Relational Database
13 10 (11.49%) SCCM
14 9 (10.34%) AIX
14 9 (10.34%) Linux
14 9 (10.34%) Firewall
14 9 (10.34%) Front Office
15 8 (9.20%) VMware
15 8 (9.20%) ITIL Certification
15 8 (9.20%) MS Office
15 8 (9.20%) Java
15 8 (9.20%) SCOM
16 7 (8.05%) Problem Management
16 7 (8.05%) Release Management
16 7 (8.05%) Windows 7
16 7 (8.05%) Lync

Support Analyst
Top Related IT Skills in Birmingham by Category

For the 6 months to 28 August 2015, IT jobs across the Birmingham region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (21.84%) MS Exchange
2 12 (13.79%) SharePoint
3 7 (8.05%) Lync
4 6 (6.90%) Exchange Server 2010
5 4 (4.60%) IIS
6 3 (3.45%) Exchange Server 2003
6 3 (3.45%) Exchange Server 2013
6 3 (3.45%) Exchange Server 2007
7 2 (2.30%) WebSphere
7 2 (2.30%) JBoss
8 1 (1.15%) Apache
8 1 (1.15%) Tomcat
8 1 (1.15%) WebLogic
Applications
1 21 (24.14%) MS Excel
2 8 (9.20%) MS Office
Business Applications
1 4 (4.60%) Oracle Financials
1 4 (4.60%) Oracle EBS R12
2 2 (2.30%) Sage 200
3 1 (1.15%) Magento
3 1 (1.15%) SAP R/3
3 1 (1.15%) SAP MM
3 1 (1.15%) Dynamics AX
Cloud Services
1 4 (4.60%) Office 365
2 2 (2.30%) IaaS
2 2 (2.30%) Microsoft Azure
2 2 (2.30%) SaaS
2 2 (2.30%) PaaS
Communications & Networking
1 9 (10.34%) Firewall
2 6 (6.90%) Network Security
3 5 (5.75%) VPN
4 4 (4.60%) DNS
5 3 (3.45%) SAN
5 3 (3.45%) Broadband
5 3 (3.45%) DHCP
5 3 (3.45%) Cisco Nexus
5 3 (3.45%) Spanning Tree
5 3 (3.45%) VLAN
5 3 (3.45%) Cisco IOS
5 3 (3.45%) OSPF
5 3 (3.45%) BGP
6 2 (2.30%) LAN
6 2 (2.30%) WAN
6 2 (2.30%) TCP/IP
7 1 (1.15%) HTTP
7 1 (1.15%) Internet
7 1 (1.15%) IPv4
7 1 (1.15%) NAS
Database & Business Intelligence
1 17 (19.54%) SQL Server
2 11 (12.64%) Relational Database
3 6 (6.90%) MySQL
4 5 (5.75%) RDBMS
5 4 (4.60%) DB2
6 3 (3.45%) SQL Server Reporting Services
7 2 (2.30%) SQL Server Integration Services
8 1 (1.15%) SQL Server Analysis Services
8 1 (1.15%) SQL Server 2008
8 1 (1.15%) SQL Server 2012
8 1 (1.15%) Crystal Reports
8 1 (1.15%) Informix
8 1 (1.15%) SQL Server 2005
Development Applications
1 2 (2.30%) ProC
2 1 (1.15%) Team Foundation Server
General
1 17 (19.54%) Finance
2 9 (10.34%) Front Office
3 3 (3.45%) Marketing
4 2 (2.30%) Back Office
4 2 (2.30%) Manufacturing
4 2 (2.30%) Banking
5 1 (1.15%) Telecoms
5 1 (1.15%) Financial Institution
Libraries, Frameworks & Software Standards
1 2 (2.30%) .NET
2 1 (1.15%) XML
2 1 (1.15%) Middleware
2 1 (1.15%) HTML
Miscellaneous
1 6 (6.90%) Derivative
1 6 (6.90%) Equity Derivative
2 4 (4.60%) Analytical Skills
3 3 (3.45%) iSeries
4 2 (2.30%) Blackberry
4 2 (2.30%) Mainframe
4 2 (2.30%) Replication
4 2 (2.30%) HP Storage
5 1 (1.15%) Data Centre
5 1 (1.15%) Clustering
5 1 (1.15%) Visualisation
5 1 (1.15%) Computer Science
Operating Systems
1 36 (41.38%) Windows
2 26 (29.89%) UNIX
3 12 (13.79%) Windows Server 2008
4 9 (10.34%) AIX
4 9 (10.34%) Linux
5 7 (8.05%) Windows 7
6 6 (6.90%) Windows Server 2012
6 6 (6.90%) Windows Server 2003
7 5 (5.75%) Windows XP
8 2 (2.30%) Windows 8
9 1 (1.15%) Apple iOS
9 1 (1.15%) Windows Phone
9 1 (1.15%) Android
9 1 (1.15%) Mac OS
Processes & Methodologies
1 29 (33.33%) ITIL
2 7 (8.05%) Problem Management
2 7 (8.05%) Release Management
3 6 (6.90%) Capacity Management
3 6 (6.90%) Change Management
4 5 (5.75%) CRM
4 5 (5.75%) ERP
4 5 (5.75%) Business Intelligence
5 4 (4.60%) Migration
6 3 (3.45%) Service Management
6 3 (3.45%) Incident Management
6 3 (3.45%) Data Protection
7 2 (2.30%) Network Management
7 2 (2.30%) Time Management
7 2 (2.30%) Mobile Device Management
7 2 (2.30%) Disaster Recovery
7 2 (2.30%) Mentoring
7 2 (2.30%) SDLC
8 1 (1.15%) Server Building
8 1 (1.15%) GAP Analysis
Programming Languages
1 36 (41.38%) SQL
2 8 (9.20%) Java
3 4 (4.60%) C
3 4 (4.60%) PowerShell
3 4 (4.60%) PL/SQL
4 2 (2.30%) Bash Shell
4 2 (2.30%) Python
4 2 (2.30%) Shell Script
4 2 (2.30%) C#
4 2 (2.30%) C++
4 2 (2.30%) JavaScript
4 2 (2.30%) Perl
5 1 (1.15%) PHP
5 1 (1.15%) VBScript
5 1 (1.15%) VB
5 1 (1.15%) Korn
5 1 (1.15%) MUMPS
Qualifications
1 8 (9.20%) ITIL Certification
2 4 (4.60%) Degree
2 4 (4.60%) CCNP
2 4 (4.60%) Cisco Certification
3 3 (3.45%) Microsoft Certification
3 3 (3.45%) CCIE
4 2 (2.30%) MCSA
4 2 (2.30%) NCDA
4 2 (2.30%) NCIE
5 1 (1.15%) VCP4
5 1 (1.15%) VMware Certified Professional (VCP)
5 1 (1.15%) MCTS
5 1 (1.15%) MCITP
5 1 (1.15%) MCP
5 1 (1.15%) MCSE
5 1 (1.15%) CCNA
Quality Assurance & Compliance
1 14 (16.09%) SLA
2 2 (2.30%) QA
System Software
1 25 (28.74%) Active Directory
2 11 (12.64%) Hyper-V
3 5 (5.75%) VMware Infrastructure
4 3 (3.45%) vSphere
5 2 (2.30%) VMware ESXi
5 2 (2.30%) VMware ESX
6 1 (1.15%) Citrix Presentation Server
6 1 (1.15%) XenApp
6 1 (1.15%) Forefront TMG
Systems Management
1 10 (11.49%) SCCM
2 8 (9.20%) SCOM
3 4 (4.60%) Backup Exec
3 4 (4.60%) Nagios
4 3 (3.45%) Netcool
4 3 (3.45%) ITRS Geneos
5 2 (2.30%) WSUS
5 2 (2.30%) Norton AntiVirus
6 1 (1.15%) Control-M
6 1 (1.15%) MOM
Vendors
1 32 (36.78%) Microsoft
2 15 (17.24%) Oracle
3 8 (9.20%) VMware
4 6 (6.90%) CheckPoint
4 6 (6.90%) Cisco
5 5 (5.75%) NetApp
6 3 (3.45%) Juniper
6 3 (3.45%) Apple
6 3 (3.45%) SAP
6 3 (3.45%) Sybase
6 3 (3.45%) HP
6 3 (3.45%) EMC
6 3 (3.45%) Citrix
6 3 (3.45%) Symantec
6 3 (3.45%) SonicWALL
7 2 (2.30%) Sophos
7 2 (2.30%) NEC
7 2 (2.30%) Kaspersky
7 2 (2.30%) Veeam
7 2 (2.30%) Nimble Storage
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