The statistics below represent IT jobs advertised across the Birmingham region that had Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 1 October 2016 with a comparison to same period over 2 years.

3 months to
1 Oct 2016
Same period 2015 Same period 2014
Support Analyst
Rank 86 85 62
Rank change year-on-year
-1 -23
Permanent jobs requiring a Support Analyst 62 39 85
As % of all permanent IT jobs located in Birmingham 2.53% 2.08% 3.62%
As % of the Job Titles category 2.62% 2.15% 3.76%
Number of salaries quoted 39 28 64
Median salary £35,000 £35,750 £28,000
Median salary % change year-on-year
-2.09% +27.67%
90% offered a salary of more than £25,000 £22,500 £21,500
10% offered a salary of more than £47,500 £45,000 £38,500
UK excluding London median salary £29,500 £28,500 £27,500
% change year-on-year
+3.50% +3.63%
Support Analyst
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
2366 1812 2263
As % of all permanent IT jobs located in Birmingham 96.69% 96.74% 96.38%
Number of salaries quoted 1759 1532 1953
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £24,500 £25,000 £23,000
10% offered a salary of more than £60,000 £67,500 £67,500
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

Support Analyst
Jobs Demand Trend in Birmingham

The demand trend of job ads across the Birmingham region that featured Support Analyst in the job title.

Support Analyst Jobs Demand Trend in Birmingham

Support Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the Birmingham region.

Support Analyst Salary Trend in Birmingham

Support Analyst
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing Support Analyst across the Birmingham region over the 3 months to 1 October 2016.

Support Analyst Salary Histogram in Birmingham

Support Analyst Skill Set
Top 30 Related IT Skills in Birmingham

For the 6 months to 1 October 2016, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region featuring Support Analyst in the job title.

1 55 (40.74%) Microsoft
2 45 (33.33%) Windows
3 43 (31.85%) ITIL
4 37 (27.41%) Cisco
5 30 (22.22%) MS Office
6 27 (20.00%) Active Directory
7 26 (19.26%) SQL Server
8 25 (18.52%) WAN
9 24 (17.78%) MS Excel
10 23 (17.04%) SQL
10 23 (17.04%) Wireless
11 19 (14.07%) Firewall
12 18 (13.33%) OSPF
12 18 (13.33%) EIGRP
12 18 (13.33%) VoIP
12 18 (13.33%) Windows Server
13 17 (12.59%) LAN
14 16 (11.85%) Finance
15 15 (11.11%) Cisco Certification
15 15 (11.11%) MS Exchange
15 15 (11.11%) Windows 7
16 14 (10.37%) SolarWinds
16 14 (10.37%) Retail
16 14 (10.37%) CCNP
16 14 (10.37%) Data Centre
17 13 (9.63%) Palo Alto
17 13 (9.63%) Citrix
17 13 (9.63%) IIS
17 13 (9.63%) Law
17 13 (9.63%) VMware

Support Analyst Skill Set
Top Related IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (11.11%) MS Exchange
2 13 (9.63%) IIS
3 11 (8.15%) Exchange Server 2013
4 9 (6.67%) Exchange Server 2010
5 2 (1.48%) Apache
5 2 (1.48%) Exchange Server 2003
5 2 (1.48%) SharePoint
6 1 (0.74%) Adobe Experience Manager
6 1 (0.74%) CMS
6 1 (0.74%) Exchange Server 2007
6 1 (0.74%) Moodle
6 1 (0.74%) SharePoint 2010
6 1 (0.74%) SharePoint 2013
6 1 (0.74%) Skype for Business
Applications
1 30 (22.22%) MS Office
2 24 (17.78%) MS Excel
3 2 (1.48%) MS Visio
4 1 (0.74%) MS PowerPoint
4 1 (0.74%) MS Project
Business Applications
1 11 (8.15%) SAP HCM
2 2 (1.48%) Dynamics CRM
2 2 (1.48%) Remedy ITSM
3 1 (0.74%) Dynamics AX
3 1 (0.74%) Pivotal CRM
3 1 (0.74%) Salesforce.com CRM
Cloud Services
1 11 (8.15%) SuccessFactors
2 2 (1.48%) G Suite
2 2 (1.48%) Microsoft Azure
3 1 (0.74%) Office 365
3 1 (0.74%) OneDrive
Communications & Networking
1 25 (18.52%) WAN
2 23 (17.04%) Wireless
3 19 (14.07%) Firewall
4 18 (13.33%) EIGRP
4 18 (13.33%) OSPF
4 18 (13.33%) VoIP
5 17 (12.59%) LAN
6 12 (8.89%) Cisco Nexus
6 12 (8.89%) MPLS
7 10 (7.41%) BGP
7 10 (7.41%) Cisco ASA
7 10 (7.41%) IP Telephony
7 10 (7.41%) VPN
8 9 (6.67%) Cisco Wireless
8 9 (6.67%) SSL
8 9 (6.67%) TCP/IP
8 9 (6.67%) VPLS
9 6 (4.44%) DHCP
10 5 (3.70%) Intranet
11 3 (2.22%) PBX
Database & Business Intelligence
1 26 (19.26%) SQL Server
2 11 (8.15%) SQL Server 2008
3 10 (7.41%) SQL Server Integration Services
4 4 (2.96%) MySQL
5 1 (0.74%) Crystal Reports
5 1 (0.74%) MS Access
5 1 (0.74%) Relational Database
General
1 16 (11.85%) Finance
2 14 (10.37%) Retail
3 13 (9.63%) Law
4 12 (8.89%) Manufacturing
5 11 (8.15%) Publishing
6 10 (7.41%) German Language
7 7 (5.19%) French Language
8 6 (4.44%) Legal
9 2 (1.48%) Advertising
9 2 (1.48%) Automotive
9 2 (1.48%) Front Office
10 1 (0.74%) Banking
10 1 (0.74%) Investment Banking
Libraries, Frameworks & Software Standards
1 3 (2.22%) .NET
2 1 (0.74%) HTML
2 1 (0.74%) WAP
2 1 (0.74%) XMPP
Miscellaneous
1 14 (10.37%) Data Centre
2 11 (8.15%) Analytical Skills
2 11 (8.15%) Management Information System
3 3 (2.22%) Computer Science
4 2 (1.48%) Equities
4 2 (1.48%) Foreign Exchange (FX)
5 1 (0.74%) Cryptography
5 1 (0.74%) Data Structures
5 1 (0.74%) Handset
5 1 (0.74%) iPad
5 1 (0.74%) iSeries
5 1 (0.74%) Mobile Banking
5 1 (0.74%) Virtual Team
5 1 (0.74%) VLE
Operating Systems
1 45 (33.33%) Windows
2 18 (13.33%) Windows Server
3 15 (11.11%) Windows 7
4 11 (8.15%) Windows 8
5 6 (4.44%) Unix
6 5 (3.70%) Linux
6 5 (3.70%) Windows XP
7 3 (2.22%) Windows Server 2003
7 3 (2.22%) Windows Server 2008
8 2 (1.48%) Windows Server 2012
Processes & Methodologies
1 43 (31.85%) ITIL
2 13 (9.63%) Document Management
2 13 (9.63%) Time Management
3 12 (8.89%) Incident Management
4 11 (8.15%) Business Development
4 11 (8.15%) Continuous Improvement
4 11 (8.15%) CRM
5 10 (7.41%) Network Monitoring
6 9 (6.67%) Service Management
7 8 (5.93%) Data Transformation
7 8 (5.93%) Supplier Management
8 7 (5.19%) Data Governance
9 6 (4.44%) Change Management
9 6 (4.44%) Logistics
9 6 (4.44%) Presales
10 5 (3.70%) Workflow
11 4 (2.96%) Agile Software Development
11 4 (2.96%) ERP
11 4 (2.96%) ITSM
11 4 (2.96%) Problem Management
Programming Languages
1 23 (17.04%) SQL
2 6 (4.44%) C#
3 5 (3.70%) Java
3 5 (3.70%) Shell Script
4 2 (1.48%) Bash Shell
4 2 (1.48%) PowerShell
5 1 (0.74%) C
5 1 (0.74%) JavaScript
Qualifications
1 15 (11.11%) Cisco Certification
2 14 (10.37%) CCNP
3 10 (7.41%) CISSP
4 8 (5.93%) Degree
5 5 (3.70%) CCNA
6 2 (1.48%) ITIL Certification
6 2 (1.48%) MCSE
6 2 (1.48%) Microsoft Certification
7 1 (0.74%) CCDE
7 1 (0.74%) CCIE
7 1 (0.74%) ITIL Foundation Certificate
7 1 (0.74%) JNCIA
7 1 (0.74%) MCITP
7 1 (0.74%) MCSA
Quality Assurance & Compliance
1 7 (5.19%) SLA
2 1 (0.74%) QA
2 1 (0.74%) Sarbanes-Oxley
System Software
1 27 (20.00%) Active Directory
2 9 (6.67%) VMware Infrastructure
3 3 (2.22%) Hyper-V
4 2 (1.48%) Microsoft Virtual Server
4 2 (1.48%) Virtual Servers
4 2 (1.48%) XenApp
5 1 (0.74%) Citrix Presentation Server
Systems Management
1 9 (6.67%) Cisco CUCM
2 2 (1.48%) SCCM
3 1 (0.74%) Cacti
3 1 (0.74%) Casper Suite
3 1 (0.74%) Cisco UCCX
3 1 (0.74%) DameWare
3 1 (0.74%) Norton AntiVirus
3 1 (0.74%) SCOM
Vendors
1 55 (40.74%) Microsoft
2 37 (27.41%) Cisco
3 14 (10.37%) SolarWinds
4 13 (9.63%) Citrix
4 13 (9.63%) Palo Alto
4 13 (9.63%) VMware
5 11 (8.15%) Riverbed
5 11 (8.15%) SAP
6 9 (6.67%) F5
6 9 (6.67%) iManage
7 4 (2.96%) Adobe
7 4 (2.96%) RedPrairie
8 3 (2.22%) Juniper
8 3 (2.22%) Salesforce.com
9 2 (1.48%) Google
9 2 (1.48%) Oracle
9 2 (1.48%) Remedy
9 2 (1.48%) Sybase
10 1 (0.74%) IBM
10 1 (0.74%) NetApp
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