The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 3 June 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
3 Jun 2015
Same period 2014 Same period 2013
Support Analyst
Rank 93 70 67
Rank change year-on-year
-23 -3
Permanent jobs requiring a Support Analyst 36 53 53
As % of all permanent IT jobs located in Birmingham 1.96% 2.80% 3.11%
As % of the Job Titles category 2.04% 2.96% 3.28%
Number of salaries quoted 26 49 44
Average salary £28,250 £25,000 £32,500
Average salary % change year-on-year
+13.00% -23.07%
90% offered a salary of more than £20,750 £19,000 £19,200
10% offered a salary of more than £50,000 £40,500 £49,250
UK excluding London average salary £27,500 £27,500 £27,500
Support Analyst
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1762 1790 1616
As % of all permanent IT jobs located in Birmingham 95.76% 94.61% 94.89%
Number of salaries quoted 1437 1586 1362
Average salary £40,000 £42,500 £41,375
Average salary % change year-on-year
-5.88% +2.71%
90% offered a salary of more than £25,000 £27,500 £25,000
10% offered a salary of more than £65,000 £62,500 £65,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Support Analyst
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in Birmingham

Support Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the Birmingham region.

Support Analyst Salary Trend in Birmingham

Support Analyst
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing Support Analyst across the Birmingham region over the 3 months to 3 June 2015.

Support Analyst Salary Histogram in Birmingham

Support Analyst
Top 30 Related IT Skills in Birmingham

For the 6 months to 3 June 2015, IT jobs across the Birmingham region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 35 (52.24%) Windows
2 28 (41.79%) SQL
3 24 (35.82%) Microsoft
4 23 (34.33%) ITIL
5 20 (29.85%) Active Directory
6 18 (26.87%) UNIX
7 15 (22.39%) Oracle
8 13 (19.40%) MS Exchange
9 11 (16.42%) SLA
9 11 (16.42%) MS Office
9 11 (16.42%) MS Excel
9 11 (16.42%) VMware
10 10 (14.93%) Windows Server 2008
11 9 (13.43%) Oracle EBS R12
11 9 (13.43%) Finance
11 9 (13.43%) SQL Server
11 9 (13.43%) Windows XP
12 8 (11.94%) Linux
12 8 (11.94%) Relational Database
13 7 (10.45%) Cisco
14 6 (8.96%) Change Management
14 6 (8.96%) Firewall
14 6 (8.96%) iSeries
14 6 (8.96%) Capacity Management
14 6 (8.96%) Release Management
14 6 (8.96%) Time Management
15 5 (7.46%) Windows 7
15 5 (7.46%) Derivative
15 5 (7.46%) Equity Derivative
15 5 (7.46%) Problem Management

Support Analyst
Top Related IT Skills in Birmingham by Category

For the 6 months to 3 June 2015, IT jobs across the Birmingham region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 13 (19.40%) MS Exchange
2 5 (7.46%) Exchange Server 2010
3 3 (4.48%) Exchange Server 2003
3 3 (4.48%) Exchange Server 2007
3 3 (4.48%) IIS
4 2 (2.99%) Tomcat
4 2 (2.99%) SharePoint
4 2 (2.99%) Lync
4 2 (2.99%) Exchange Server 2013
5 1 (1.49%) WebSphere
5 1 (1.49%) JBoss
5 1 (1.49%) Apache
Applications
1 11 (16.42%) MS Office
1 11 (16.42%) MS Excel
Business Applications
1 9 (13.43%) Oracle EBS R12
2 5 (7.46%) Oracle EBS
3 4 (5.97%) Oracle Financials
4 3 (4.48%) Magento
5 1 (1.49%) SAP R/3
5 1 (1.49%) SAP MM
5 1 (1.49%) Dynamics AX
Communications & Networking
1 6 (8.96%) Firewall
2 5 (7.46%) DNS
3 4 (5.97%) SAN
3 4 (5.97%) TCP/IP
3 4 (5.97%) VLAN
4 3 (4.48%) NAS
4 3 (4.48%) Internet
4 3 (4.48%) DHCP
5 2 (2.99%) VoIP
5 2 (2.99%) VPN
5 2 (2.99%) Network Security
5 2 (2.99%) Wi-Fi
6 1 (1.49%) IP Telephony
6 1 (1.49%) Cisco IOS
6 1 (1.49%) LAN
6 1 (1.49%) WAN
6 1 (1.49%) HTTP
Database & Business Intelligence
1 9 (13.43%) SQL Server
2 8 (11.94%) Relational Database
3 5 (7.46%) MySQL
4 4 (5.97%) Oracle Discoverer
5 3 (4.48%) RDBMS
5 3 (4.48%) SQL Server Reporting Services
6 2 (2.99%) SQL Server 2012
6 2 (2.99%) DB2
7 1 (1.49%) Informix
7 1 (1.49%) SQL Server Integration Services
7 1 (1.49%) SQL Server Analysis Services
7 1 (1.49%) SQL Server 2008
Development Applications
1 4 (5.97%) Visual Studio
2 1 (1.49%) ProC
2 1 (1.49%) Hudson
General
1 9 (13.43%) Finance
2 5 (7.46%) Front Office
3 4 (5.97%) Manufacturing
3 4 (5.97%) Retail
4 3 (4.48%) Marketing
5 2 (2.99%) Back Office
5 2 (2.99%) Telecoms
6 1 (1.49%) Law
6 1 (1.49%) Legal
Libraries, Frameworks & Software Standards
1 2 (2.99%) .NET
2 1 (1.49%) XML
2 1 (1.49%) Middleware
Miscellaneous
1 6 (8.96%) iSeries
2 5 (7.46%) Derivative
2 5 (7.46%) Equity Derivative
3 4 (5.97%) Blackberry
3 4 (5.97%) Analytical Skills
4 2 (2.99%) Data Centre
4 2 (2.99%) Mainframe
5 1 (1.49%) Handset
5 1 (1.49%) iPad
5 1 (1.49%) Market Risk
5 1 (1.49%) iPhone
5 1 (1.49%) EPoS
Operating Systems
1 35 (52.24%) Windows
2 18 (26.87%) UNIX
3 10 (14.93%) Windows Server 2008
4 9 (13.43%) Windows XP
5 8 (11.94%) Linux
6 5 (7.46%) Windows 7
6 5 (7.46%) Windows Server 2012
7 3 (4.48%) AIX
8 2 (2.99%) Windows Server 2003
8 2 (2.99%) CentOS
9 1 (1.49%) Red Hat Enterprise Linux
9 1 (1.49%) Windows Phone
9 1 (1.49%) Windows Mobile
9 1 (1.49%) Android
Processes & Methodologies
1 23 (34.33%) ITIL
2 6 (8.96%) Change Management
2 6 (8.96%) Release Management
2 6 (8.96%) Time Management
2 6 (8.96%) Capacity Management
3 5 (7.46%) Problem Management
4 4 (5.97%) Disaster Recovery
4 4 (5.97%) CRM
4 4 (5.97%) ERP
4 4 (5.97%) Business Intelligence
5 3 (4.48%) E-Commerce
5 3 (4.48%) Server Building
6 2 (2.99%) Mobile Device Management
6 2 (2.99%) Network Management
6 2 (2.99%) Service Management
6 2 (2.99%) Service Delivery
6 2 (2.99%) Migration
6 2 (2.99%) Asset Management
6 2 (2.99%) Document Management
6 2 (2.99%) Data Analysis
Programming Languages
1 28 (41.79%) SQL
2 3 (4.48%) PHP
2 3 (4.48%) Java
3 2 (2.99%) PL/SQL
3 2 (2.99%) PowerShell
4 1 (1.49%) RPG IV
4 1 (1.49%) RPG
4 1 (1.49%) VBScript
4 1 (1.49%) VB
4 1 (1.49%) JavaScript
4 1 (1.49%) C
4 1 (1.49%) C++
Qualifications
1 3 (4.48%) ITIL Certification
2 2 (2.99%) NCDA
2 2 (2.99%) NCIE
3 1 (1.49%) MOS
3 1 (1.49%) Degree
3 1 (1.49%) MCSA
3 1 (1.49%) CCNP
3 1 (1.49%) CCNA
3 1 (1.49%) Cisco Certification
3 1 (1.49%) Microsoft Certification
Quality Assurance & Compliance
1 11 (16.42%) SLA
System Software
1 20 (29.85%) Active Directory
2 4 (5.97%) VMware Infrastructure
2 4 (5.97%) Hyper-V
2 4 (5.97%) vSphere
3 2 (2.99%) Terminal Services
4 1 (1.49%) VMware ESX
4 1 (1.49%) VMware ESXi
Systems Management
1 4 (5.97%) Nagios
1 4 (5.97%) SCCM
2 2 (2.99%) SCOM
2 2 (2.99%) Control-M
3 1 (1.49%) Netcool
3 1 (1.49%) ITRS Geneos
Vendors
1 24 (35.82%) Microsoft
2 15 (22.39%) Oracle
3 11 (16.42%) VMware
4 7 (10.45%) Cisco
5 4 (5.97%) Business Objects
5 4 (5.97%) NetApp
5 4 (5.97%) Apple
6 3 (4.48%) HP
6 3 (4.48%) EMC
7 2 (2.99%) Citrix
7 2 (2.99%) CheckPoint
7 2 (2.99%) Red Hat
7 2 (2.99%) Juniper
7 2 (2.99%) WatchGuard
8 1 (1.49%) Infor
8 1 (1.49%) Sitecore
8 1 (1.49%) LANDesk
8 1 (1.49%) i2
8 1 (1.49%) Toshiba
8 1 (1.49%) Baan
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