The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the Birmingham region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Support Analyst
Rank 79 76 51
Rank change year-on-year
-3 -25
Permanent jobs requiring a Support Analyst 50 45 57
As % of all permanent IT jobs located in Birmingham 2.49% 2.53% 3.85%
As % of the Job Titles category 2.59% 2.61% 3.98%
Number of salaries quoted 46 42 47
Average salary £31,250 £33,750 £27,500
Average salary % change year-on-year
-7.40% +22.72%
90% offered a salary of more than £21,000 £22,500 £22,800
10% offered a salary of more than £40,000 £40,630 £42,500
UK excluding London average salary £28,500 £27,500 £28,000
% change year-on-year
+3.63% -1.78%
Support Analyst
West Midlands

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Birmingham region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Birmingham
Permanent IT job ads with a match in the
Job Titles category
1930 1724 1431
As % of all permanent IT jobs located in Birmingham 95.92% 96.80% 96.62%
Number of salaries quoted 1615 1559 1238
Average salary £42,000 £40,000 £41,000
Average salary % change year-on-year
+5.00% -2.43%
90% offered a salary of more than £27,500 £24,000 £25,000
10% offered a salary of more than £62,500 £55,000 £65,000
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

Support Analyst
Jobs Demand Trend in Birmingham

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the Birmingham region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in Birmingham

Support Analyst
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the Birmingham region.

Support Analyst Salary Trend in Birmingham

Support Analyst
Salary Histogram in Birmingham

This chart provides a salary histogram for IT jobs citing Support Analyst across the Birmingham region over the 3 months to 5 February 2016.

Support Analyst Salary Histogram in Birmingham

Support Analyst
Top 30 Related IT Skills in Birmingham

For the 6 months to 5 February 2016, IT jobs across the Birmingham region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 39 (43.82%) Windows
2 31 (34.83%) SQL
3 30 (33.71%) Microsoft
4 22 (24.72%) Finance
5 19 (21.35%) MS Excel
6 17 (19.10%) Windows Server
7 16 (17.98%) Active Directory
8 14 (15.73%) SQL Server
9 13 (14.61%) Unix
10 12 (13.48%) Windows Server 2008
10 12 (13.48%) IIS
10 12 (13.48%) Windows Server 2003
11 11 (12.36%) Oracle
11 11 (12.36%) Citrix
12 10 (11.24%) TCP/IP
13 9 (10.11%) Incident Management
13 9 (10.11%) SLA
13 9 (10.11%) MS Exchange
13 9 (10.11%) VMware
14 8 (8.99%) ITIL
14 8 (8.99%) LAN
14 8 (8.99%) WAN
15 7 (7.87%) Cisco
15 7 (7.87%) MS Office
16 6 (6.74%) Windows Server 2012
16 6 (6.74%) Front Office
16 6 (6.74%) Sybase
16 6 (6.74%) Windows XP
16 6 (6.74%) CRM
16 6 (6.74%) Business Intelligence

Support Analyst
Top Related IT Skills in Birmingham by Category

For the 6 months to 5 February 2016, IT jobs across the Birmingham region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (13.48%) IIS
2 9 (10.11%) MS Exchange
3 5 (5.62%) SharePoint
4 4 (4.49%) Exchange Server 2000
4 4 (4.49%) Exchange Server 2010
4 4 (4.49%) Exchange Server 2013
4 4 (4.49%) Oracle UPK
4 4 (4.49%) Oracle Workflow
5 3 (3.37%) Exchange Server 2007
6 2 (2.25%) Exchange Server 2003
6 2 (2.25%) Lync
7 1 (1.12%) BizTalk Server
7 1 (1.12%) Moodle
Applications
1 19 (21.35%) MS Excel
2 7 (7.87%) MS Office
Business Applications
1 4 (4.49%) Oracle Assets
1 4 (4.49%) Oracle EBS
1 4 (4.49%) Oracle EBS R12
1 4 (4.49%) Oracle Financials
1 4 (4.49%) Oracle General Ledger
1 4 (4.49%) Oracle Payables
1 4 (4.49%) Oracle Receivables
2 1 (1.12%) Dynamics GP
Cloud Services
1 5 (5.62%) Office 365
2 3 (3.37%) IaaS
2 3 (3.37%) Microsoft Azure
2 3 (3.37%) PaaS
2 3 (3.37%) SaaS
Communications & Networking
1 10 (11.24%) TCP/IP
2 8 (8.99%) LAN
2 8 (8.99%) WAN
3 5 (5.62%) Broadband
3 5 (5.62%) Firewall
4 4 (4.49%) VoIP
4 4 (4.49%) VPN
5 3 (3.37%) SAN
5 3 (3.37%) VLAN
6 2 (2.25%) DNS
6 2 (2.25%) Unified Communications
7 1 (1.12%) DHCP
7 1 (1.12%) Internet
7 1 (1.12%) IP Telephony
7 1 (1.12%) Network Security
7 1 (1.12%) PBX
Database & Business Intelligence
1 14 (15.73%) SQL Server
2 5 (5.62%) MySQL
2 5 (5.62%) SQL Server Reporting Services
3 4 (4.49%) Oracle BI Publisher
3 4 (4.49%) Oracle Reports
3 4 (4.49%) SQLPlus
4 3 (3.37%) SQL Server Analysis Services
4 3 (3.37%) SQL Server Integration Services
5 2 (2.25%) Data Warehouse
6 1 (1.12%) SQL Server 2008
Development Applications
1 4 (4.49%) Toad
2 3 (3.37%) Team Foundation Server
3 1 (1.12%) Visual Studio
General
1 22 (24.72%) Finance
2 6 (6.74%) Front Office
3 5 (5.62%) Financial Institution
4 4 (4.49%) Banking
4 4 (4.49%) Telecoms
5 2 (2.25%) Marketing
5 2 (2.25%) Retail
6 1 (1.12%) Law
6 1 (1.12%) Legal
Libraries, Frameworks & Software Standards
1 4 (4.49%) .NET
1 4 (4.49%) XML
2 2 (2.25%) XMPP
3 1 (1.12%) HTML
3 1 (1.12%) ODBC
3 1 (1.12%) Software Packaging
Miscellaneous
1 5 (5.62%) Analytical Skills
1 5 (5.62%) Clustering
1 5 (5.62%) Replication
2 4 (4.49%) iSeries
3 3 (3.37%) Data Centre
3 3 (3.37%) Fintech
3 3 (3.37%) Management Information System
4 2 (2.25%) Driving Licence
5 1 (1.12%) AS400
5 1 (1.12%) Blackberry
5 1 (1.12%) PDA
5 1 (1.12%) Statistics
5 1 (1.12%) Visualisation
Operating Systems
1 39 (43.82%) Windows
2 17 (19.10%) Windows Server
3 13 (14.61%) Unix
4 12 (13.48%) Windows Server 2003
4 12 (13.48%) Windows Server 2008
5 6 (6.74%) Windows Server 2012
5 6 (6.74%) Windows XP
6 4 (4.49%) Linux
6 4 (4.49%) Windows 2000 Server
6 4 (4.49%) Windows 7
7 1 (1.12%) Mac OS
7 1 (1.12%) Windows 8
Processes & Methodologies
1 9 (10.11%) Incident Management
2 8 (8.99%) ITIL
3 6 (6.74%) Business Intelligence
3 6 (6.74%) CRM
4 4 (4.49%) ETRM
4 4 (4.49%) GAP Analysis
4 4 (4.49%) Root Cause Analysis
4 4 (4.49%) Service Management
4 4 (4.49%) Translating Business Requirements
4 4 (4.49%) Workflow
5 3 (3.37%) Load Balancing
5 3 (3.37%) Migration
5 3 (3.37%) Service Delivery
5 3 (3.37%) Stakeholder Management
6 2 (2.25%) Problem Management
6 2 (2.25%) Statistical Analysis
6 2 (2.25%) Time Management
7 1 (1.12%) Business Analysis
7 1 (1.12%) Information Management
7 1 (1.12%) Performance Management
Programming Languages
1 31 (34.83%) SQL
2 5 (5.62%) PowerShell
3 4 (4.49%) PL/SQL
4 3 (3.37%) C
5 1 (1.12%) C#
5 1 (1.12%) JavaScript
5 1 (1.12%) RPG
Qualifications
1 5 (5.62%) DBS Check
2 3 (3.37%) Degree
2 3 (3.37%) Microsoft Certification
3 2 (2.25%) CCNA
3 2 (2.25%) Cisco Certification
3 2 (2.25%) MCSE
4 1 (1.12%) CCNP
4 1 (1.12%) ITIL Certification
4 1 (1.12%) MCP
4 1 (1.12%) MCTS
Quality Assurance & Compliance
1 9 (10.11%) SLA
2 3 (3.37%) QA
3 1 (1.12%) ISO/IEC 27001
System Software
1 16 (17.98%) Active Directory
2 5 (5.62%) Hyper-V
3 4 (4.49%) VMware Infrastructure
4 3 (3.37%) VMware ESXi
5 1 (1.12%) Citrix Presentation Server
5 1 (1.12%) Terminal Server
5 1 (1.12%) XenApp
Systems Management
1 3 (3.37%) Backup Exec
1 3 (3.37%) Norton AntiVirus
1 3 (3.37%) SCCM
2 2 (2.25%) Cisco CUCM
2 2 (2.25%) SCOM
3 1 (1.12%) Sysprep
3 1 (1.12%) Systems Management Server (SMS)
3 1 (1.12%) WSUS
Vendors
1 30 (33.71%) Microsoft
2 11 (12.36%) Citrix
2 11 (12.36%) Oracle
3 9 (10.11%) VMware
4 7 (7.87%) Cisco
5 6 (6.74%) Sybase
6 5 (5.62%) Avaya
7 4 (4.49%) SAP
8 3 (3.37%) IBM
8 3 (3.37%) Kaspersky
8 3 (3.37%) Salesforce.com
8 3 (3.37%) SonicWALL
8 3 (3.37%) Sophos
8 3 (3.37%) Symantec
8 3 (3.37%) Veeam
9 2 (2.25%) LANDesk
9 2 (2.25%) NEC
9 2 (2.25%) Siebel
10 1 (1.12%) Apple
10 1 (1.12%) WatchGuard
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