The table below looks at the statistics for Service Management skills in IT contracts advertised for the Cambridgeshire region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 15 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
15 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 60 47 56
Rank change year-on-year
-13 +9
Contract jobs citing Service Management 12 19 7
As % of all contract IT jobs located in Cambridgeshire 1.52% 2.53% 0.88%
As % of the Processes & Methodologies category 2.26% 3.30% 1.32%
Number of daily rates quoted 5 8 4
Average daily rate
Keep up to 90%
of your Daily Rate
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£455 £400 £300
Average daily rate % change year-on-year
+13.75% +33.33%
90% offered a daily rate of more than £394 £350 £291
10% offered a daily rate of more than £525 £408 £440
UK excluding London average daily rate £361 £350 £358
% change year-on-year
+3.21% -2.09%
Number of hourly rates quoted 1 1 0
Average hourly rate £20.21 £12.00 -
Average hourly rate % change year-on-year
+68.37% -
UK excluding London average hourly rate £15.50 £13.43 £15.75
% change year-on-year
+15.45% -14.76%
Service Management
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Cambridgeshire region.

Processes & Methodologies Category
Cambridgeshire
Contract IT job ads with a match in the
Processes & Methodologies category
532 576 531
As % of all contract IT jobs located in Cambridgeshire 67.43% 76.70% 67.05%
Number of daily rates quoted 318 245 233
Average daily rate £375 £400 £375
Average daily rate % change year-on-year
-6.25% +6.66%
90% offered a daily rate of more than £227 £270 £250
10% offered a daily rate of more than £500 £480 £450
UK excluding London average daily rate £375 £370 £360
% change year-on-year
+1.35% +2.77%
Number of hourly rates quoted 44 28 95
Average hourly rate £30.00 £38.50 £37.50
Average hourly rate % change year-on-year
-22.07% +2.66%
90% offered a hourly rate of more than £12.20 £12.00 £19.00
10% offered a hourly rate of more than £57.50 £60.00 £45.00
UK excluding London average hourly rate £25.75 £30.00 £30.00
% change year-on-year
-14.16% -

Service Management
Jobs Demand Trend in Cambridgeshire

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Cambridgeshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Cambridgeshire

Service Management
Daily Rate Trend in Cambridgeshire

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Cambridgeshire region.

Service Management Daily Rate Trend in Cambridgeshire

Service Management
Daily Rate Histogram in Cambridgeshire

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Cambridgeshire region over the 3 months to 15 September 2014.

Service Management Daily Rate Histogram in Cambridgeshire

Service Management
Hourly Rate Trend in Cambridgeshire

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Cambridgeshire region.

Service Management Hourly Rate Trend in Cambridgeshire

Service Management
Contract Job Locations in Cambridgeshire

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Cambridgeshire region over the 3 months to 15 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridge -5 8 £490 - 1
Peterborough +5 2 £390 -2.50% 3
Service Management
East of England

Service Management
Top 30 Related IT Skills in Cambridgeshire

For the 6 months to 15 September 2014, IT contractor jobs across the Cambridgeshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 24 (80.00%) ITIL
2 9 (30.00%) Finance
2 9 (30.00%) PRINCE2
2 9 (30.00%) SLA
2 9 (30.00%) BMC
2 9 (30.00%) Remedy
2 9 (30.00%) Remedy ITSM
3 6 (20.00%) Oracle
4 5 (16.67%) Windows
4 5 (16.67%) Linux
4 5 (16.67%) Cisco
4 5 (16.67%) HP
4 5 (16.67%) Citrix
4 5 (16.67%) Scrum
4 5 (16.67%) VMware
4 5 (16.67%) VMware Infrastructure
4 5 (16.67%) Windows 7
4 5 (16.67%) Oracle Exadata
5 4 (13.33%) SaaS
5 4 (13.33%) User Acceptance Testing
5 4 (13.33%) CCTV
5 4 (13.33%) Knowledge Management
5 4 (13.33%) Incident Management
5 4 (13.33%) ITIL Certification
5 4 (13.33%) ADSL
5 4 (13.33%) Broadband
5 4 (13.33%) Blackberry
5 4 (13.33%) MS Excel
6 3 (10.00%) Oracle Forms
6 3 (10.00%) SAP

Service Management
Top Related IT Skills in Cambridgeshire by Category

For the 6 months to 15 September 2014, IT contractor jobs across the Cambridgeshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 1 (3.33%) SharePoint
Applications
1 4 (13.33%) MS Excel
Business Applications
1 9 (30.00%) Remedy ITSM
2 2 (6.67%) MFGPRO
3 1 (3.33%) Oracle EBS
3 1 (3.33%) Oracle ERP
Cloud Services
1 4 (13.33%) SaaS
Communications & Networking
1 4 (13.33%) ADSL
1 4 (13.33%) Broadband
2 3 (10.00%) Network Security
3 1 (3.33%) OpenLDAP
3 1 (3.33%) LDAP
Database & Business Intelligence
1 5 (16.67%) Oracle Exadata
2 2 (6.67%) SAP BW
3 1 (3.33%) SQL Server
Development Applications
1 3 (10.00%) Oracle Forms
2 1 (3.33%) Team Foundation Server
General
1 9 (30.00%) Finance
Job Titles
1 13 (43.33%) Project Manager
2 7 (23.33%) Analyst
3 5 (16.67%) Service Analyst
3 5 (16.67%) Service Desk Analyst
4 3 (10.00%) IT Project Manager
4 3 (10.00%) Senior Manager
4 3 (10.00%) Senior Project Manager
5 2 (6.67%) Deskside Support
5 2 (6.67%) Senior Infrastructure Manager
5 2 (6.67%) Senior Infrastructure Project Manager
5 2 (6.67%) IT Support
5 2 (6.67%) Senior IT Support
5 2 (6.67%) Business Analyst
5 2 (6.67%) Business Systems Analyst
5 2 (6.67%) Systems Analyst
5 2 (6.67%) Infrastructure Project Manager
5 2 (6.67%) Infrastructure Manager
5 2 (6.67%) 3rd Line Support
6 1 (3.33%) Architect
6 1 (3.33%) Systems Manager
Libraries, Frameworks & Software Standards
1 2 (6.67%) EDI
2 1 (3.33%) Silverlight
2 1 (3.33%) .NET
Miscellaneous
1 4 (13.33%) Blackberry
1 4 (13.33%) CCTV
2 1 (3.33%) Client/Server
2 1 (3.33%) N-Tier
Operating Systems
1 5 (16.67%) Windows
1 5 (16.67%) Linux
1 5 (16.67%) Windows 7
Processes & Methodologies
1 24 (80.00%) ITIL
2 9 (30.00%) PRINCE2
3 5 (16.67%) Scrum
4 4 (13.33%) Knowledge Management
4 4 (13.33%) Incident Management
4 4 (13.33%) User Acceptance Testing
5 3 (10.00%) ITSM
6 2 (6.67%) Identity Management
6 2 (6.67%) Workflow
6 2 (6.67%) Regression Testing
6 2 (6.67%) ERP
6 2 (6.67%) Business Intelligence
6 2 (6.67%) Time Management
6 2 (6.67%) Business Analysis
6 2 (6.67%) SAP Implementation
6 2 (6.67%) Waterfall
6 2 (6.67%) Cost-Benefit Analysis
6 2 (6.67%) Agile Software Development
6 2 (6.67%) Information Management
7 1 (3.33%) Network Design
Qualifications
1 4 (13.33%) ITIL Certification
2 3 (10.00%) PRINCE2 Certification
3 2 (6.67%) Degree
4 1 (3.33%) ISEB
Quality Assurance & Compliance
1 9 (30.00%) SLA
2 3 (10.00%) ISO/IEC 27001
3 2 (6.67%) Sarbanes-Oxley
4 1 (3.33%) BS25999
System Software
1 5 (16.67%) VMware Infrastructure
2 1 (3.33%) Active Directory
2 1 (3.33%) Novell eDirectory
Vendors
1 9 (30.00%) BMC
1 9 (30.00%) Remedy
2 6 (20.00%) Oracle
3 5 (16.67%) Cisco
3 5 (16.67%) HP
3 5 (16.67%) Citrix
3 5 (16.67%) VMware
4 3 (10.00%) SAP
5 2 (6.67%) QAD