The first table below looks at the demand for Service Management skills in IT jobs advertised for the Cambridgeshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Cambridgeshire region.

Location
3 months to
19 Jun 2013
Same period 2012 Same period 2011
Service Management
Rank 118 123 144
Rank change year-on-year
+5 +21
Permanent jobs citing Service Management 22 32 7
As % of all permanent IT jobs located in Cambridgeshire 0.895% 1.111% 0.235%
As % of the Processes & Methodologies category 1.272% 1.566% 0.349%
Number of salaries quoted 18 31 7
Average salary £24,500 £34,762 £32,500
Average salary % change year-on-year
-29.51% +6.95%
90% offered a salary of more than £18,750 £30,000 £29,900
10% offered a salary of more than £51,750 £60,000 £40,700
UK excluding London average salary £42,500 £42,500 £44,000
% change year-on-year
- -3.40%
All Processes & Methodologies
Cambridgeshire
Permanent IT job ads with a match in the
Processes & Methodologies category
1729 2043 2007
As % of all permanent IT jobs located in Cambridgeshire 70.34% 70.94% 67.44%
Number of salaries quoted 1485 1743 1758
Average salary £42,500 £40,000 £37,500
Average salary % change year-on-year
+6.25% +6.66%
90% offered a salary of more than £32,000 £30,000 £30,000
10% offered a salary of more than £60,000 £57,500 £55,000
UK excluding London average salary £40,000 £41,000 £40,000
% change year-on-year
-2.43% +2.50%
Service Management
East of England

Service Management
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Cambridgeshire region as a proportion of the total demand within the Processes & Methodologies category.

Cambridgeshire Service Management Jobs Demand Trend

Service Management
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Cambridgeshire region.

Cambridgeshire Service Management Salary Trend

Service Management
Salary Histogram

This chart provides a salary histogram for IT jobs citing Service Management across the Cambridgeshire region over the 3 months to 19 June 2013.

Cambridgeshire Service Management Salary Histogram

Service Management
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Cambridgeshire region over the 3 months to 19 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Find
Job
Vacancies
Peterborough +13 19 £24,500 -45.55% 3
Cambridge -17 3 £42,500 +22.26%
Service Management
East of England

Service Management
Top 30 Related IT Skills

For the 6 months to 19 June 2013, IT jobs across the Cambridgeshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 31 (79.49%) ITIL
2 21 (53.85%) SLA
3 20 (51.28%) Microsoft
4 16 (41.03%) MS Excel
5 15 (38.46%) ITIL Certification
6 12 (30.77%) MS Office
7 11 (28.21%) MS Visio
7 11 (28.21%) MS Project
7 11 (28.21%) Incident Management
8 9 (23.08%) Service Delivery
8 9 (23.08%) Finance
9 7 (17.95%) Linux
9 7 (17.95%) Windows
10 5 (12.82%) Cisco
10 5 (12.82%) BMC
11 4 (10.26%) HP
11 4 (10.26%) Citrix
11 4 (10.26%) Remedy
11 4 (10.26%) PRINCE2
11 4 (10.26%) Oracle
11 4 (10.26%) VMware
11 4 (10.26%) Statistical Analysis
11 4 (10.26%) CCTV
11 4 (10.26%) Remedy ITSM
11 4 (10.26%) VMware Infrastructure
11 4 (10.26%) Windows 7
11 4 (10.26%) Oracle Exadata
12 3 (7.692%) Continuous Improvement
12 3 (7.692%) Degree
12 3 (7.692%) SQL Server

Service Management
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT jobs across the Cambridgeshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Development
1 2 (5.128%) J2EE
2 1 (2.564%) WebSphere
2 1 (2.564%) Java EE
2 1 (2.564%) COM
Application Platforms
1 3 (7.692%) SharePoint
1 3 (7.692%) BizTalk Server
2 1 (2.564%) WebSphere Portal
2 1 (2.564%) OpenStack
2 1 (2.564%) WebSphere Process Server
2 1 (2.564%) WebSphere Application Server
2 1 (2.564%) Apache
2 1 (2.564%) MS Exchange
Applications
1 16 (41.03%) MS Excel
2 12 (30.77%) MS Office
3 11 (28.21%) MS Visio
3 11 (28.21%) MS Project
Business Applications
1 4 (10.26%) Remedy ITSM
2 1 (2.564%) Dynamics NAV
Communications & Networking
1 2 (5.128%) TCP/IP
2 1 (2.564%) Cisco ASA
2 1 (2.564%) OpenLDAP
2 1 (2.564%) Intrusion Detection
2 1 (2.564%) VPN
2 1 (2.564%) DNS
2 1 (2.564%) VoIP
2 1 (2.564%) DHCP
2 1 (2.564%) HTTP
2 1 (2.564%) Kerberos
2 1 (2.564%) Firewall
Database & Business Intelligence
1 4 (10.26%) Oracle Exadata
2 3 (7.692%) SQL Server
3 1 (2.564%) MySQL
3 1 (2.564%) DB2
3 1 (2.564%) RDBMS
3 1 (2.564%) PostgreSQL
General
1 9 (23.08%) Finance
2 1 (2.564%) Back Office
2 1 (2.564%) Telecoms
2 1 (2.564%) Advertising
Job Titles
1 13 (33.33%) Analyst
2 9 (23.08%) Service Desk Analyst
2 9 (23.08%) Service Analyst
2 9 (23.08%) Support Analyst
3 8 (20.51%) Service Manager
4 3 (7.692%) BizTalk Administrator
4 3 (7.692%) Administrator
5 2 (5.128%) Support Engineer
5 2 (5.128%) Services Delivery Manager
5 2 (5.128%) Delivery Manager
6 1 (2.564%) Security Architect
6 1 (2.564%) IT Services Manager
6 1 (2.564%) Security Analyst
6 1 (2.564%) Technical Support Engineer
6 1 (2.564%) Network Support Engineer
6 1 (2.564%) Network Administrator
6 1 (2.564%) Technical Engineer
6 1 (2.564%) Change Analyst
6 1 (2.564%) Applications Support Engineer
6 1 (2.564%) Network Support
Miscellaneous
1 4 (10.26%) CCTV
2 1 (2.564%) iSeries
2 1 (2.564%) Mobile Computing
2 1 (2.564%) CESG
2 1 (2.564%) CESG CLAS
2 1 (2.564%) Clustering
2 1 (2.564%) Statistics
2 1 (2.564%) Replication
Operating Systems
1 7 (17.95%) Linux
1 7 (17.95%) Windows
2 4 (10.26%) Windows 7
3 2 (5.128%) UNIX
4 1 (2.564%) Solaris
Processes & Methodologies
1 31 (79.49%) ITIL
2 11 (28.21%) Incident Management
3 9 (23.08%) Service Delivery
4 4 (10.26%) PRINCE2
4 4 (10.26%) Statistical Analysis
5 3 (7.692%) Continuous Improvement
5 3 (7.692%) Process Management
6 2 (5.128%) ITSM
6 2 (5.128%) Problem Management
6 2 (5.128%) Workflow
6 2 (5.128%) Capacity Management
7 1 (2.564%) High Availability
7 1 (2.564%) SIEM
7 1 (2.564%) Budget Control
7 1 (2.564%) Risk Analysis
7 1 (2.564%) Release Management
7 1 (2.564%) Analytics
7 1 (2.564%) Vulnerability Management
7 1 (2.564%) Agile Software Development
7 1 (2.564%) TOGAF
Programming Languages
1 1 (2.564%) Jython
1 1 (2.564%) Java
1 1 (2.564%) Perl
1 1 (2.564%) SQL
1 1 (2.564%) Shell Script
Qualifications
1 15 (38.46%) ITIL Certification
2 3 (7.692%) Degree
3 1 (2.564%) SC Cleared
3 1 (2.564%) Security Cleared
3 1 (2.564%) CCNA
3 1 (2.564%) MCSE
3 1 (2.564%) CISM
3 1 (2.564%) CISSP
3 1 (2.564%) Cisco Certification
3 1 (2.564%) Microsoft Certification
Quality Assurance & Compliance
1 21 (53.85%) SLA
2 2 (5.128%) PCI DSS
3 1 (2.564%) ISO/IEC 27001
3 1 (2.564%) Sarbanes-Oxley
System Software
1 4 (10.26%) VMware Infrastructure
2 1 (2.564%) vCloud
2 1 (2.564%) Xen
2 1 (2.564%) Active Directory
Systems Management
1 1 (2.564%) Puppet
1 1 (2.564%) CFEngine
Vendors
1 20 (51.28%) Microsoft
2 5 (12.82%) Cisco
2 5 (12.82%) BMC
3 4 (10.26%) HP
3 4 (10.26%) Citrix
3 4 (10.26%) Remedy
3 4 (10.26%) Oracle
3 4 (10.26%) VMware
4 1 (2.564%) F5
4 1 (2.564%) Qualys
4 1 (2.564%) Sourcefire
4 1 (2.564%) Fortinet
4 1 (2.564%) Symantec
4 1 (2.564%) Juniper
Peterborough, Cambridgeshire
450M+ IT Solutions Company are recruiting for a Service Desk Shift Leader to cover the Night shifts, based in Peterborough. You will provide both operational and leadership support...
Kelway Ltd
Salary: From £23,000 to £26,000 per annum Plus £2,000 shift allowance
Posted: 12 June 2013
Peterborough, Cambridgeshire
ITIL Accredited (relevant intermediate modules desired) -Understanding of Service Management Methodologies and best practice... -Good communication and negotiation skills (verbal8 and written) -Advanced Microsoft Office knowledge - Word, Excel,...
Kelway Ltd
Salary: From £17,000 to £20,000 per annum plus £2,000 Shift allowance
Posted: 12 June 2013
Peterborough, Cambridgeshire
ITIL Accredited (relevant intermediate modules desired) - Understanding of Service Management Methodologies and best practice - Experience of Service Desk working practices and the common principles Experience and Skills. - Demonstrable...
Kelway Ltd
Salary: From £17,500 to £20,000 per annum
Posted: 12 June 2013