The table below looks at the statistics for Service Management skills in IT jobs advertised for the Cambridgeshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Service Management
Rank 102 112 109
Rank change year-on-year
+10 -3
Permanent jobs citing Service Management 35 22 47
As % of all permanent IT jobs located in Cambridgeshire 1.46% 0.98% 1.55%
As % of the Processes & Methodologies category 1.79% 1.24% 2.03%
Number of salaries quoted 14 10 24
Average salary £33,500 £24,500 £45,000
Average salary % change year-on-year
+36.73% -45.55%
90% offered a salary of more than £27,500 £23,750 £30,712
10% offered a salary of more than £54,250 £24,500 £49,700
UK excluding London average salary £42,500 £45,000 £42,500
% change year-on-year
-5.55% +5.88%
Service Management
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Cambridgeshire region.

Processes & Methodologies Category
Cambridgeshire
Permanent IT job ads with a match in the
Processes & Methodologies category
1959 1771 2312
As % of all permanent IT jobs located in Cambridgeshire 81.52% 78.61% 76.33%
Number of salaries quoted 1510 1506 1971
Average salary £45,000 £40,000 £40,000
Average salary % change year-on-year
+12.50% -
90% offered a salary of more than £30,000 £30,000 £27,500
10% offered a salary of more than £60,000 £55,000 £61,000
UK excluding London average salary £42,500 £41,500 £40,000
% change year-on-year
+2.40% +3.75%

Service Management
Jobs Demand Trend in Cambridgeshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Cambridgeshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Cambridgeshire

Service Management
Salary Trend in Cambridgeshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Cambridgeshire region.

Service Management Salary Trend in Cambridgeshire

Service Management
Salary Histogram in Cambridgeshire

This chart provides a salary histogram for IT jobs citing Service Management across the Cambridgeshire region over the 3 months to 1 October 2014.

Service Management Salary Histogram in Cambridgeshire

Service Management
Job Locations in Cambridgeshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Cambridgeshire region over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Cambridge +7 23 £37,500 +56.25% 5
Peterborough +7 14 £27,500 +12.24% 1
Service Management
East of England

Service Management
Top 30 Related IT Skills in Cambridgeshire

For the 6 months to 1 October 2014, IT jobs across the Cambridgeshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 46 (71.88%) ITIL
2 23 (35.94%) Service Delivery
2 23 (35.94%) ITSM
3 22 (34.38%) Microsoft
4 21 (32.81%) MS Office
5 18 (28.13%) MS Excel
5 18 (28.13%) Incident Management
6 17 (26.56%) MS PowerPoint
6 17 (26.56%) SLA
7 16 (25.00%) Line Management
8 15 (23.44%) Analytical Skills
8 15 (23.44%) MS Visio
9 14 (21.88%) ITIL Certification
10 13 (20.31%) Change Management
11 12 (18.75%) Management Information System
11 12 (18.75%) Publishing
12 11 (17.19%) Continuous Improvement
13 8 (12.50%) Project Management
14 7 (10.94%) Salesforce.com
14 7 (10.94%) Process Management
14 7 (10.94%) Windows
14 7 (10.94%) CRM
14 7 (10.94%) Firewall
14 7 (10.94%) Lync
15 6 (9.38%) SaaS
15 6 (9.38%) ITIL Foundation Certificate
15 6 (9.38%) Analytics
15 6 (9.38%) SAP
15 6 (9.38%) Citrix
16 5 (7.81%) Remedy

Service Management
Top Related IT Skills in Cambridgeshire by Category

For the 6 months to 1 October 2014, IT jobs across the Cambridgeshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 7 (10.94%) Lync
2 5 (7.81%) SharePoint
3 1 (1.56%) BizTalk Server
3 1 (1.56%) MS Exchange
3 1 (1.56%) WebSphere
Applications
1 21 (32.81%) MS Office
2 18 (28.13%) MS Excel
3 17 (26.56%) MS PowerPoint
4 15 (23.44%) MS Visio
5 1 (1.56%) MS Project
Business Applications
1 1 (1.56%) SAP MM
Cloud Services
1 6 (9.38%) SaaS
2 5 (7.81%) Office 365
3 2 (3.13%) Force.com
4 1 (1.56%) Cloud Computing
Communications & Networking
1 7 (10.94%) Firewall
2 5 (7.81%) LAN
2 5 (7.81%) WAN
2 5 (7.81%) Network Security
3 1 (1.56%) DVB
3 1 (1.56%) Internet
3 1 (1.56%) Ethernet
3 1 (1.56%) TCP/IP
3 1 (1.56%) VPN
3 1 (1.56%) ATM
Database & Business Intelligence
1 5 (7.81%) BusinessObjects
1 5 (7.81%) SAP BW
2 1 (1.56%) SAP HANA
Development Applications
1 2 (3.13%) LabVIEW
General
1 12 (18.75%) Publishing
2 5 (7.81%) Marketing
3 3 (4.69%) Legal
4 2 (3.13%) Electronics
5 1 (1.56%) Pharmaceutical
5 1 (1.56%) Retail
5 1 (1.56%) Multimedia
5 1 (1.56%) Manufacturing
5 1 (1.56%) Local Government
Job Titles
1 11 (17.19%) Applications Manager
1 11 (17.19%) Consultant
2 9 (14.06%) Service Manager
2 9 (14.06%) Team Leader
3 6 (9.38%) Operations Team Leader
3 6 (9.38%) Analyst
4 5 (7.81%) Network Consultant
4 5 (7.81%) Technical Consultant
5 4 (6.25%) Service Desk Analyst
5 4 (6.25%) Delivery Manager
5 4 (6.25%) Services Delivery Manager
5 4 (6.25%) Service Analyst
5 4 (6.25%) 1st Line Support
5 4 (6.25%) Coordinator
6 3 (4.69%) 2nd Line Support
6 3 (4.69%) Technical Services Manager
6 3 (4.69%) Services Delivery Consultant
6 3 (4.69%) Technical Manager
6 3 (4.69%) Problem Manager
6 3 (4.69%) IT Support
Libraries, Frameworks & Software Standards
1 2 (3.13%) Visualforce
2 1 (1.56%) Middleware
2 1 (1.56%) Web Services
2 1 (1.56%) .NET
2 1 (1.56%) J2EE
2 1 (1.56%) Ajax
2 1 (1.56%) Oracle Fusion
Miscellaneous
1 15 (23.44%) Analytical Skills
2 12 (18.75%) Management Information System
3 2 (3.13%) Data Structures
3 2 (3.13%) Statistics
4 1 (1.56%) W3C
4 1 (1.56%) Client/Server
4 1 (1.56%) N-Tier
4 1 (1.56%) Freedom of Information
4 1 (1.56%) Data Protection Act
4 1 (1.56%) Freedom of Information Act
Operating Systems
1 7 (10.94%) Windows
2 3 (4.69%) UNIX
3 2 (3.13%) Linux
4 1 (1.56%) Windows XP
4 1 (1.56%) Windows Vista
4 1 (1.56%) Windows 7
4 1 (1.56%) Android
4 1 (1.56%) Apple iOS
Processes & Methodologies
1 46 (71.88%) ITIL
2 23 (35.94%) Service Delivery
2 23 (35.94%) ITSM
3 18 (28.13%) Incident Management
4 16 (25.00%) Line Management
5 13 (20.31%) Change Management
6 11 (17.19%) Continuous Improvement
7 8 (12.50%) Project Management
8 7 (10.94%) Process Management
8 7 (10.94%) CRM
9 6 (9.38%) Analytics
10 5 (7.81%) Business Intelligence
10 5 (7.81%) Business Continuity
10 5 (7.81%) Business Development
11 3 (4.69%) PRINCE2
11 3 (4.69%) Project Planning
11 3 (4.69%) Problem Management
11 3 (4.69%) Data Protection
11 3 (4.69%) Root Cause Analysis
11 3 (4.69%) Process Improvement
Programming Languages
1 5 (7.81%) SQL
2 2 (3.13%) Apex Code
2 2 (3.13%) SOQL
2 2 (3.13%) MATLAB
Qualifications
1 14 (21.88%) ITIL Certification
2 6 (9.38%) ITIL Foundation Certificate
3 1 (1.56%) ISEB
3 1 (1.56%) PRINCE2 Certification
3 1 (1.56%) Postgraduate
3 1 (1.56%) MBA
3 1 (1.56%) Degree
Quality Assurance & Compliance
1 17 (26.56%) SLA
2 1 (1.56%) TickIT
2 1 (1.56%) ISO 9001
2 1 (1.56%) WAI
System Software
1 4 (6.25%) Active Directory
Vendors
1 22 (34.38%) Microsoft
2 7 (10.94%) Salesforce.com
3 6 (9.38%) SAP
3 6 (9.38%) Citrix
4 5 (7.81%) Remedy
4 5 (7.81%) Business Objects
4 5 (7.81%) Atlassian
5 2 (3.13%) Oracle
6 1 (1.56%) webMethods
6 1 (1.56%) NetApp
Cambridgeshire
Hydrogen Group
Salary: £40000.00 - £50000.00 per annum + Bonus
Posted: 5 days ago
Cambridge
Mason Frank
Salary: £50000 - £60000 per annum + Bonus & Benefits
Posted: 6 days ago
Peterborough, Cambridgeshire
@ITS
Salary: Competitive-Call for details
Posted: 6 days ago
Cambridge, Cambridgeshire
ARM Ltd
Salary: Competitive
Posted: 12 days ago
Cambridge, Cambridgeshire
ARM Ltd
Salary: Competitive
Posted: 12 days ago
Cambridge, Cambridgeshire
ARM Ltd
Salary: Competitive
Posted: 12 days ago