The table below looks at the statistics for Service Management skills in IT jobs advertised for the Cambridgeshire region. Included is a guide to the average salaries offered in IT jobs that have cited Service Management over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Service Management
Rank 90 131 122
Rank change year-on-year
+41 -9
Permanent jobs citing Service Management 43 14 27
As % of all permanent IT jobs located in Cambridgeshire 2.03% 0.56% 0.98%
As % of the Processes & Methodologies category 2.50% 0.70% 1.30%
Number of salaries quoted 31 9 18
Average salary £48,750 £40,000 £30,000
Average salary % change year-on-year
+21.87% +33.33%
90% offered a salary of more than £32,650 £18,750 £20,325
10% offered a salary of more than £55,000 £51,000 £59,750
UK excluding London average salary £45,000 £47,500 £45,000
% change year-on-year
-5.26% +5.55%
Service Management
East of England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Cambridgeshire region.

Processes & Methodologies Category
Cambridgeshire
Permanent IT job ads with a match in the
Processes & Methodologies category
1723 1992 2074
As % of all permanent IT jobs located in Cambridgeshire 81.43% 79.94% 75.34%
Number of salaries quoted 1426 1653 1774
Average salary £45,000 £42,500 £42,500
Average salary % change year-on-year
+5.88% -
90% offered a salary of more than £30,000 £30,000 £30,500
10% offered a salary of more than £62,500 £60,000 £60,000
UK excluding London average salary £44,000 £42,500 £40,000
% change year-on-year
+3.52% +6.25%

Service Management
Jobs Demand Trend in Cambridgeshire

This chart provides a 3-month moving total of permanent IT jobs citing Service Management across the Cambridgeshire region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Cambridgeshire

Service Management
Salary Trend in Cambridgeshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Management across the Cambridgeshire region.

Service Management Salary Trend in Cambridgeshire

Service Management
Salary Histogram in Cambridgeshire

This chart provides a salary histogram for IT jobs citing Service Management across the Cambridgeshire region over the 3 months to 24 April 2015.

Service Management Salary Histogram in Cambridgeshire

Service Management
Job Locations in Cambridgeshire

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Service Management within the Cambridgeshire region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Peterborough +21 27 £47,500 +153.33%
Cambridge +19 13 £49,500 +23.75%
Huntingdon - 2 £32,500 -
Service Management
East of England

Service Management
Top 30 Related IT Skills in Cambridgeshire

For the 6 months to 24 April 2015, IT jobs across the Cambridgeshire region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management.

1 62 (79.49%) ITIL
2 33 (42.31%) Service Delivery
3 26 (33.33%) ITSM
4 20 (25.64%) ITIL Certification
5 18 (23.08%) Management Information System
6 17 (21.79%) MS Office
7 16 (20.51%) MS Excel
7 16 (20.51%) Microsoft
8 15 (19.23%) Configuration Management
8 15 (19.23%) MS PowerPoint
8 15 (19.23%) CMDB
9 14 (17.95%) Degree
9 14 (17.95%) Analytical Skills
9 14 (17.95%) PRINCE2
9 14 (17.95%) Change Management
10 10 (12.82%) MS Visio
10 10 (12.82%) Project Management
10 10 (12.82%) Change Control
11 8 (10.26%) SLA
12 7 (8.97%) Remedy
12 7 (8.97%) Line Management
12 7 (8.97%) Statistics
12 7 (8.97%) Business Analysis
13 6 (7.69%) Coaching
13 6 (7.69%) Continuous Improvement
13 6 (7.69%) Risk Management
14 5 (6.41%) Workflow
14 5 (6.41%) Stakeholder Management
14 5 (6.41%) Scrum
14 5 (6.41%) E-Commerce

Service Management
Top Related IT Skills in Cambridgeshire by Category

For the 6 months to 24 April 2015, IT jobs across the Cambridgeshire region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Applications
1 17 (21.79%) MS Office
2 16 (20.51%) MS Excel
3 15 (19.23%) MS PowerPoint
4 10 (12.82%) MS Visio
Business Applications
1 4 (5.13%) Remedy ITSM
Cloud Services
1 2 (2.56%) Force.com
2 1 (1.28%) SaaS
Communications & Networking
1 2 (2.56%) LAN
1 2 (2.56%) VoIP
1 2 (2.56%) WAN
2 1 (1.28%) Internet
Database & Business Intelligence
1 2 (2.56%) Oracle Discoverer
Development Applications
1 1 (1.28%) Gerrit
General
1 3 (3.85%) Finance
2 2 (2.56%) Publishing
3 1 (1.28%) Pharmaceutical
3 1 (1.28%) Electronics
3 1 (1.28%) Telecoms
Job Titles
1 23 (29.49%) Service Manager
2 14 (17.95%) Configuration Manager
2 14 (17.95%) ITIL Manager
2 14 (17.95%) ITIL Configuration Manager
3 13 (16.67%) ITIL Service Manager
4 12 (15.38%) Analyst
5 9 (11.54%) Service Analyst
6 8 (10.26%) Services Delivery Manager
6 8 (10.26%) Team Leader
6 8 (10.26%) Delivery Manager
7 7 (8.97%) Service Management Analyst
7 7 (8.97%) Project Manager
8 6 (7.69%) Services Director
9 5 (6.41%) IT Services Manager
9 5 (6.41%) IT Services Delivery Manager
9 5 (6.41%) IT Project Manager
10 4 (5.13%) Coordinator
11 3 (3.85%) Operations Manager
12 2 (2.56%) Support Specialist
12 2 (2.56%) Business Analyst
Libraries, Frameworks & Software Standards
1 2 (2.56%) Visualforce
Miscellaneous
1 18 (23.08%) Management Information System
2 15 (19.23%) CMDB
3 14 (17.95%) Analytical Skills
4 7 (8.97%) Statistics
5 3 (3.85%) Fat Client
5 3 (3.85%) IVR
5 3 (3.85%) Thin Client
6 2 (2.56%) Data Structures
7 1 (1.28%) Performance Metrics
7 1 (1.28%) Client/Server
7 1 (1.28%) FMCG
7 1 (1.28%) iSeries
7 1 (1.28%) Enterprise Software
7 1 (1.28%) Internet of Things
Operating Systems
1 1 (1.28%) UNIX
Processes & Methodologies
1 62 (79.49%) ITIL
2 33 (42.31%) Service Delivery
3 26 (33.33%) ITSM
4 15 (19.23%) Configuration Management
5 14 (17.95%) Change Management
5 14 (17.95%) PRINCE2
6 10 (12.82%) Project Management
6 10 (12.82%) Change Control
7 7 (8.97%) Line Management
7 7 (8.97%) Business Analysis
8 6 (7.69%) Coaching
8 6 (7.69%) Continuous Improvement
8 6 (7.69%) Risk Management
9 5 (6.41%) Workflow
9 5 (6.41%) Stakeholder Management
9 5 (6.41%) Scrum
9 5 (6.41%) Agile Software Development
9 5 (6.41%) DSDM
9 5 (6.41%) People Management
9 5 (6.41%) Agile Project Management
Programming Languages
1 3 (3.85%) SQL
2 2 (2.56%) Apex Code
2 2 (2.56%) SOQL
Qualifications
1 20 (25.64%) ITIL Certification
2 14 (17.95%) Degree
3 2 (2.56%) SC Cleared
3 2 (2.56%) Security Cleared
4 1 (1.28%) ITIL Foundation Certificate
4 1 (1.28%) PMP
4 1 (1.28%) PMI Certification
Quality Assurance & Compliance
1 8 (10.26%) SLA
2 4 (5.13%) QA
3 1 (1.28%) ISO/IEC 20000
3 1 (1.28%) ISO/IEC 27001
3 1 (1.28%) COBIT
System Software
1 2 (2.56%) Active Directory
Systems Management
1 3 (3.85%) Unicenter
Vendors
1 16 (20.51%) Microsoft
2 7 (8.97%) Remedy
3 3 (3.85%) CA
4 2 (2.56%) Salesforce.com
4 2 (2.56%) ServiceNow
4 2 (2.56%) Citrix
4 2 (2.56%) Oracle
5 1 (1.28%) BMC
5 1 (1.28%) Intel