The first table below looks at the demand for the 2nd Line Support Analyst role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the City of London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
Second Line Support Analyst
Rank 192 204 237
Rank change year-on-year
+12 +33
Contract jobs requiring a 2nd Line Support Analyst 9 9 9
As % of all contract IT jobs located in the City of London 0.143% 0.116% 0.091%
As % of the Job Titles category 0.154% 0.126% 0.100%
Number of daily rates quoted 6 3 2
Average daily rate £175 £130 £176
Average daily rate % change year-on-year
+34.61% -26.24%
90% offered a daily rate of more than £125 £114 £165
10% offered a daily rate of more than £319 £306 £187
UK excluding London average daily rate £193 £140 £185
% change year-on-year
+37.50% -24.32%
Number of hourly rates quoted 1 1 3
Average hourly rate £19.00 £16.50 £22.50
Average hourly rate % change year-on-year
+15.15% -26.66%
UK excluding London average hourly rate £14.50 £15.00 £14.00
% change year-on-year
-3.33% +7.14%
All Job Titles
City of London
Contract IT job ads with a match in the
Job Titles category
5827 7127 9041
As % of all contract IT jobs located in the City of London 92.57% 91.61% 91.86%
Number of daily rates quoted 4285 5101 6595
Average daily rate £450 £450 £500
Average daily rate % change year-on-year
- -10.00%
90% offered a daily rate of more than £280 £275 £325
10% offered a daily rate of more than £600 £625 £650
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 138 180 188
Average hourly rate £19.44 £19.00 £19.50
Average hourly rate % change year-on-year
+2.31% -2.56%
90% offered a hourly rate of more than £11.50 £12.50 £12.50
10% offered a hourly rate of more than £135.00 £41.50 £40.20
UK excluding London average hourly rate £17.50 £18.50 £20.00
% change year-on-year
-5.40% -7.50%
2nd Line Support Analyst
London

2nd Line Support Analyst
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst across the City of London region as a proportion of the total demand within the Job Titles category.

City of London 2nd Line Support Analyst Jobs Demand Trend

2nd Line Support Analyst
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the City of London region.

City of London 2nd Line Support Analyst Daily Rate Trend

2nd Line Support Analyst
Daily Rate Histogram

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst across the City of London region over the 3 months to 17 May 2013.

City of London 2nd Line Support Analyst Daily Rate Histogram

2nd Line Support Analyst
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the City of London region.

City of London 2nd Line Support Analyst Hourly Rate Trend

2nd Line Support Analyst
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT contractor jobs across the City of London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 10 (71.43%) Windows
2 8 (57.14%) Windows 7
3 7 (50.00%) Microsoft
3 7 (50.00%) Active Directory
4 6 (42.86%) Citrix
4 6 (42.86%) SLA
4 6 (42.86%) Windows XP
4 6 (42.86%) MS Office
5 5 (35.71%) MS Excel
5 5 (35.71%) Finance
5 5 (35.71%) Incident Management
5 5 (35.71%) Windows Server 2008
6 4 (28.57%) Windows Vista
6 4 (28.57%) Wireless
6 4 (28.57%) Internet
6 4 (28.57%) MS Exchange
6 4 (28.57%) ITIL
7 3 (21.43%) ADSL
7 3 (21.43%) LAN
7 3 (21.43%) Mac OS X
7 3 (21.43%) Apple
7 3 (21.43%) Change Management
7 3 (21.43%) Exchange Server 2003
7 3 (21.43%) VMware
7 3 (21.43%) Exchange Server 2007
7 3 (21.43%) Windows Server 2003
7 3 (21.43%) VMware Infrastructure
8 2 (14.29%) Office 365
8 2 (14.29%) VMware ESXi
8 2 (14.29%) Exchange Server 2010

2nd Line Support Analyst
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT contractor jobs across the City of London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Development
1 1 (7.143%) .NET
1 1 (7.143%) ASP.NET
Application Platforms
1 4 (28.57%) MS Exchange
2 3 (21.43%) Exchange Server 2003
2 3 (21.43%) Exchange Server 2007
3 2 (14.29%) Exchange Server 2010
3 2 (14.29%) Blackberry Enterprise Server
3 2 (14.29%) IIS
3 2 (14.29%) Lotus Notes
Applications
1 6 (42.86%) MS Office
2 5 (35.71%) MS Excel
3 2 (14.29%) Office 365
Communications & Networking
1 4 (28.57%) Internet
1 4 (28.57%) Wireless
2 3 (21.43%) ADSL
2 3 (21.43%) LAN
3 2 (14.29%) SMTP
3 2 (14.29%) DHCP
3 2 (14.29%) FTP
3 2 (14.29%) HTTP
3 2 (14.29%) VPN
3 2 (14.29%) DNS
3 2 (14.29%) HTTPS
3 2 (14.29%) NNTP
4 1 (7.143%) TCP/IP
4 1 (7.143%) Ethernet
4 1 (7.143%) WAN
Database & Business Intelligence
1 1 (7.143%) SQL Server
General
1 5 (35.71%) Finance
2 1 (7.143%) Law
2 1 (7.143%) Advertising
2 1 (7.143%) Banking
2 1 (7.143%) Retail
2 1 (7.143%) Front Office
Miscellaneous
1 2 (14.29%) Blackberry
2 1 (7.143%) 3D Graphics
2 1 (7.143%) E-Learning
2 1 (7.143%) Client/Server
Operating Systems
1 10 (71.43%) Windows
2 8 (57.14%) Windows 7
3 6 (42.86%) Windows XP
4 5 (35.71%) Windows Server 2008
5 4 (28.57%) Windows Vista
6 3 (21.43%) Mac OS X
6 3 (21.43%) Windows Server 2003
Processes & Methodologies
1 5 (35.71%) Incident Management
2 4 (28.57%) ITIL
3 3 (21.43%) Change Management
4 1 (7.143%) Migration
4 1 (7.143%) Asset Management
4 1 (7.143%) Document Management
4 1 (7.143%) Project Planning
4 1 (7.143%) Wealth Management
4 1 (7.143%) Problem Management
4 1 (7.143%) Investment Management
4 1 (7.143%) Change Control
Programming Languages
1 2 (14.29%) SQL
2 1 (7.143%) VBScript
2 1 (7.143%) VB.NET
2 1 (7.143%) C#
Qualifications
1 2 (14.29%) MCSE
1 2 (14.29%) Microsoft Certification
Quality Assurance & Compliance
1 6 (42.86%) SLA
System Software
1 7 (50.00%) Active Directory
2 3 (21.43%) VMware Infrastructure
3 2 (14.29%) Terminal Services
3 2 (14.29%) VMware ESXi
4 1 (7.143%) XenApp
4 1 (7.143%) XenDesktop
4 1 (7.143%) MetaFrame
Systems Management
1 2 (14.29%) WSUS
2 1 (7.143%) SCCM
2 1 (7.143%) OpenView
Vendors
1 7 (50.00%) Microsoft
2 6 (42.86%) Citrix
3 3 (21.43%) Apple
3 3 (21.43%) VMware
4 2 (14.29%) Lotus
4 2 (14.29%) Bloomberg
4 2 (14.29%) Symantec
4 2 (14.29%) Remedy
5 1 (7.143%) Wyse
5 1 (7.143%) HP
5 1 (7.143%) AppSense
5 1 (7.143%) LANDesk
5 1 (7.143%) Reuters
5 1 (7.143%) SAP