The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 187 205 216
Rank change year-on-year
+18 +11
Contract jobs requiring a 2nd Line Support Analyst 10 14 8
As % of all contract IT jobs located in the City of London 0.17% 0.19% 0.10%
As % of the Job Titles category 0.19% 0.21% 0.11%
Number of daily rates quoted 8 3 4
Average daily rate
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£151 £190 £225
Average daily rate % change year-on-year
-20.39% -15.55%
90% offered a daily rate of more than £124 £146 £155
10% offered a daily rate of more than £217 £198 £383
UK excluding London average daily rate £153 £155 £180
% change year-on-year
-1.61% -13.88%
Number of hourly rates quoted 2 9 3
Average hourly rate £21.38 £20.00 £18.00
Average hourly rate % change year-on-year
+6.87% +11.11%
90% offered a hourly rate of more than £20.58 £16.00 £12.80
10% offered a hourly rate of more than £22.18 £20.00 £18.80
UK excluding London average hourly rate £16.25 £17.75 £15.00
% change year-on-year
-8.45% +18.33%
2nd Line Support Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5359 6714 7231
As % of all contract IT jobs located in the City of London 92.13% 92.63% 92.54%
Number of daily rates quoted 3875 4903 5242
Average daily rate £450 £450 £450
90% offered a daily rate of more than £275 £277 £288
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 91 148 171
Average hourly rate £18.00 £19.50 £20.00
Average hourly rate % change year-on-year
-7.69% -2.50%
90% offered a hourly rate of more than £12.90 £13.50 £11.50
10% offered a hourly rate of more than £35.00 £32.75 £42.50
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

2nd Line Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the City of London

2nd Line Support Analyst
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the City of London region.

2nd Line Support Analyst Daily Rate Trend in the City of London

2nd Line Support Analyst
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst across the City of London region over the 3 months to 28 August 2014.

2nd Line Support Analyst Daily Rate Histogram in the City of London

2nd Line Support Analyst
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the City of London region.

2nd Line Support Analyst Hourly Rate Trend in the City of London

2nd Line Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 28 August 2014, IT contractor jobs across the City of London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 22 (91.67%) Windows
2 14 (58.33%) Windows 7
3 12 (50.00%) Active Directory
4 11 (45.83%) MS Office
4 11 (45.83%) Microsoft
4 11 (45.83%) Windows Server 2008
5 9 (37.50%) MS Exchange
6 8 (33.33%) Cisco
7 7 (29.17%) ITIL
7 7 (29.17%) Windows XP
7 7 (29.17%) VMware
8 5 (20.83%) Exchange Server 2007
8 5 (20.83%) Finance
8 5 (20.83%) MS Excel
9 4 (16.67%) SQL Server
9 4 (16.67%) Windows Server 2003
9 4 (16.67%) Blackberry
10 3 (12.50%) VMware Infrastructure
10 3 (12.50%) Citrix
10 3 (12.50%) DNS
10 3 (12.50%) LAN
10 3 (12.50%) VoIP
10 3 (12.50%) WAN
10 3 (12.50%) Linux
10 3 (12.50%) XML
10 3 (12.50%) HTML
10 3 (12.50%) Java
10 3 (12.50%) Exchange Server 2010
11 2 (8.33%) SQL Server 2008
11 2 (8.33%) vSphere

2nd Line Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 28 August 2014, IT contractor jobs across the City of London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (37.50%) MS Exchange
2 5 (20.83%) Exchange Server 2007
3 3 (12.50%) Exchange Server 2010
4 2 (8.33%) Exchange Server 2003
5 1 (4.17%) IBM Notes
5 1 (4.17%) SharePoint
5 1 (4.17%) SharePoint 2010
Applications
1 11 (45.83%) MS Office
2 5 (20.83%) MS Excel
3 1 (4.17%) MS PowerPoint
Communications & Networking
1 3 (12.50%) LAN
1 3 (12.50%) VoIP
1 3 (12.50%) WAN
1 3 (12.50%) DNS
2 2 (8.33%) Intranet
2 2 (8.33%) Internet
2 2 (8.33%) Wireless
2 2 (8.33%) VPN
3 1 (4.17%) NAS
3 1 (4.17%) PABX
3 1 (4.17%) DHCP
Database & Business Intelligence
1 4 (16.67%) SQL Server
2 2 (8.33%) SQL Server 2005
2 2 (8.33%) SQL Server 2008
General
1 5 (20.83%) Finance
2 2 (8.33%) Law
3 1 (4.17%) Legal
3 1 (4.17%) Banking
3 1 (4.17%) Retail
3 1 (4.17%) French Language
3 1 (4.17%) Financial Institution
Libraries, Frameworks & Software Standards
1 3 (12.50%) HTML
1 3 (12.50%) XML
2 1 (4.17%) ActiveX
2 1 (4.17%) X-Windows
Miscellaneous
1 4 (16.67%) Blackberry
2 2 (8.33%) Fat Client
2 2 (8.33%) Thin Client
3 1 (4.17%) Video Conferencing
Operating Systems
1 22 (91.67%) Windows
2 14 (58.33%) Windows 7
3 11 (45.83%) Windows Server 2008
4 7 (29.17%) Windows XP
5 4 (16.67%) Windows Server 2003
6 3 (12.50%) Linux
Processes & Methodologies
1 7 (29.17%) ITIL
2 2 (8.33%) Asset Management
2 2 (8.33%) Document Management
3 1 (4.17%) ITIL V3
3 1 (4.17%) Service Delivery
Programming Languages
1 3 (12.50%) Java
2 1 (4.17%) JavaScript
2 1 (4.17%) SQL
Qualifications
1 2 (8.33%) MCP
2 1 (4.17%) Cisco Certification
System Software
1 12 (50.00%) Active Directory
2 3 (12.50%) VMware Infrastructure
3 2 (8.33%) vSphere
4 1 (4.17%) VMware ESX
Systems Management
1 1 (4.17%) MIMEsweeper
Vendors
1 11 (45.83%) Microsoft
2 8 (33.33%) Cisco
3 7 (29.17%) VMware
4 3 (12.50%) Citrix
5 2 (8.33%) Mitel
6 1 (4.17%) ServiceNow
6 1 (4.17%) HP
6 1 (4.17%) Interwoven
6 1 (4.17%) NetApp
6 1 (4.17%) Lotus
6 1 (4.17%) Remedy