The table below looks at the statistics for the 2nd Line Support Analyst role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 2nd Line Support Analyst in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 193 192 212
Rank change year-on-year
-1 +20
Contract jobs requiring a 2nd Line Support Analyst 5 10 14
As % of all contract IT jobs located in the City of London 0.093% 0.17% 0.19%
As % of the Job Titles category 0.100% 0.19% 0.21%
Number of daily rates quoted 3 8 3
Average daily rate
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£225 £151 £190
Average daily rate % change year-on-year
+48.76% -20.39%
90% offered a daily rate of more than £185 £124 £146
10% offered a daily rate of more than £345 £217 £198
UK excluding London average daily rate £120 £153 £155
% change year-on-year
-21.31% -1.61%
Number of hourly rates quoted 1 2 9
Average hourly rate £21.50 £21.38 £20.00
Average hourly rate % change year-on-year
+0.58% +6.87%
UK excluding London average hourly rate £15.00 £16.25 £17.75
% change year-on-year
-7.69% -8.45%
2nd Line Support Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5002 5361 6717
As % of all contract IT jobs located in the City of London 93.08% 92.21% 92.74%
Number of daily rates quoted 3918 3876 4904
Average daily rate £450 £450 £450
90% offered a daily rate of more than £285 £275 £277
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 75 91 148
Average hourly rate £15.75 £18.00 £19.50
Average hourly rate % change year-on-year
-12.50% -7.69%
90% offered a hourly rate of more than £10.88 £12.90 £13.50
10% offered a hourly rate of more than £39.05 £35.00 £34.25
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

2nd Line Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing 2nd Line Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the City of London

2nd Line Support Analyst
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 2nd Line Support Analyst across the City of London region.

2nd Line Support Analyst Daily Rate Trend in the City of London

2nd Line Support Analyst
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 2nd Line Support Analyst across the City of London region over the 3 months to 28 August 2015.

2nd Line Support Analyst Daily Rate Histogram in the City of London

2nd Line Support Analyst
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 2nd Line Support Analyst across the City of London region.

2nd Line Support Analyst Hourly Rate Trend in the City of London

2nd Line Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 28 August 2015, IT contractor jobs across the City of London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title.

1 9 (90.00%) Windows
2 7 (70.00%) Active Directory
3 5 (50.00%) Windows 7
4 4 (40.00%) Citrix
5 3 (30.00%) Mac OS X
5 3 (30.00%) Linux
5 3 (30.00%) MS Office
5 3 (30.00%) ITIL
5 3 (30.00%) Windows XP
5 3 (30.00%) Windows Server 2008
5 3 (30.00%) Retail
5 3 (30.00%) UNIX
6 2 (20.00%) Lync
6 2 (20.00%) Windows 8
6 2 (20.00%) VMware Infrastructure
6 2 (20.00%) Blackberry
6 2 (20.00%) Finance
6 2 (20.00%) VMware
6 2 (20.00%) Apple
6 2 (20.00%) Windows Server 2003
6 2 (20.00%) LAN
6 2 (20.00%) WAN
6 2 (20.00%) TCP/IP
6 2 (20.00%) VPN
6 2 (20.00%) SLA
6 2 (20.00%) Cisco
6 2 (20.00%) Microsoft
7 1 (10.00%) DNS
7 1 (10.00%) DHCP
7 1 (10.00%) WLAN

2nd Line Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 28 August 2015, IT contractor jobs across the City of London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 2 (20.00%) Lync
2 1 (10.00%) Exchange Server 2010
2 1 (10.00%) Exchange Server 2013
2 1 (10.00%) JBoss
2 1 (10.00%) IBM Notes
2 1 (10.00%) Apache
2 1 (10.00%) Tomcat
2 1 (10.00%) MS Exchange
2 1 (10.00%) Blackberry Enterprise Server
2 1 (10.00%) CMS
2 1 (10.00%) Drupal
2 1 (10.00%) nginx
2 1 (10.00%) Apache Solr
Applications
1 3 (30.00%) MS Office
2 1 (10.00%) MS Excel
Cloud Services
1 1 (10.00%) Amazon AWS
Communications & Networking
1 2 (20.00%) LAN
1 2 (20.00%) WAN
1 2 (20.00%) TCP/IP
1 2 (20.00%) VPN
2 1 (10.00%) DNS
2 1 (10.00%) SAN
2 1 (10.00%) Firewall
2 1 (10.00%) Cisco IOS
2 1 (10.00%) NAS
2 1 (10.00%) DHCP
2 1 (10.00%) WLAN
2 1 (10.00%) ADSL
Database & Business Intelligence
1 1 (10.00%) MySQL
1 1 (10.00%) Redis
Development Applications
1 1 (10.00%) Jenkins
General
1 3 (30.00%) Retail
2 2 (20.00%) Finance
3 1 (10.00%) Publishing
Libraries, Frameworks & Software Standards
1 1 (10.00%) COM
1 1 (10.00%) Web Services
1 1 (10.00%) ActiveMQ
1 1 (10.00%) Ruby on Rails
Miscellaneous
1 2 (20.00%) Blackberry
2 1 (10.00%) Management Information System
2 1 (10.00%) Handset
2 1 (10.00%) Streaming Video
2 1 (10.00%) Video Conferencing
2 1 (10.00%) Video on Demand
2 1 (10.00%) Enterprise Storage
2 1 (10.00%) Digital Media
2 1 (10.00%) Analytical Skills
2 1 (10.00%) Client/Server
Operating Systems
1 9 (90.00%) Windows
2 5 (50.00%) Windows 7
3 3 (30.00%) Linux
3 3 (30.00%) Windows XP
3 3 (30.00%) Mac OS X
3 3 (30.00%) Windows Server 2008
3 3 (30.00%) UNIX
4 2 (20.00%) Windows Server 2003
4 2 (20.00%) Windows 8
5 1 (10.00%) Windows Server 2012
5 1 (10.00%) Windows Phone
5 1 (10.00%) Windows Vista
5 1 (10.00%) Android
5 1 (10.00%) CentOS
Processes & Methodologies
1 3 (30.00%) ITIL
2 1 (10.00%) PRINCE2
2 1 (10.00%) E-Commerce
2 1 (10.00%) Service Management
2 1 (10.00%) Service Delivery
2 1 (10.00%) Change Management
2 1 (10.00%) Identity Management
2 1 (10.00%) Problem Management
2 1 (10.00%) Root Cause Analysis
2 1 (10.00%) Capacity Management
2 1 (10.00%) Performance Monitoring
2 1 (10.00%) Line Management
Programming Languages
1 1 (10.00%) SQL
1 1 (10.00%) Ruby
Qualifications
1 1 (10.00%) MCP
1 1 (10.00%) MCSA
1 1 (10.00%) Microsoft Certification
1 1 (10.00%) Degree
Quality Assurance & Compliance
1 2 (20.00%) SLA
System Software
1 7 (70.00%) Active Directory
2 2 (20.00%) VMware Infrastructure
3 1 (10.00%) Varnish
3 1 (10.00%) VMware ESX
Systems Management
1 1 (10.00%) Backup Exec
1 1 (10.00%) SCCM
1 1 (10.00%) ZABBIX
1 1 (10.00%) McAfee ePO
1 1 (10.00%) Puppet
1 1 (10.00%) Vagrant
Vendors
1 4 (40.00%) Citrix
2 2 (20.00%) Cisco
2 2 (20.00%) Microsoft
2 2 (20.00%) Apple
2 2 (20.00%) VMware
3 1 (10.00%) Polycom
3 1 (10.00%) Akamai
3 1 (10.00%) Remedy
3 1 (10.00%) McAfee
3 1 (10.00%) Dell
3 1 (10.00%) Lotus
3 1 (10.00%) Red Hat
City, London
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