Customer Service
Central London > City of London
The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for Customer Service skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Service over the 6 months to 28 April 2024 with a comparison to the same period in the previous 2 years.
| 6 months to 28 Apr 2024 |
Same period 2023 | Same period 2022 | |
|---|---|---|---|
| Rank | 64 | 88 | 134 |
| Rank change year-on-year | +24 | +46 | -21 |
| Contract jobs citing Customer Service | 63 | 97 | 58 |
| As % of all contract jobs advertised in the City of London | 2.86% | 2.66% | 1.37% |
| As % of the Processes & Methodologies category | 3.16% | 2.90% | 1.49% |
| Number of daily rates quoted | 44 | 74 | 46 |
| 10th Percentile | £140 | £133 | £135 |
| 25th Percentile | £209 | £142 | £171 |
| Median daily rate (50th Percentile) | £400 | £238 | £200 |
| Median % change year-on-year | +68.42% | +18.75% | -56.16% |
| 75th Percentile | £588 | £423 | £425 |
| 90th Percentile | £674 | £632 | £494 |
| Central London median daily rate | £250 | £234 | £228 |
| % change year-on-year | +6.95% | +2.52% | -45.71% |
| Number of hourly rates quoted | 4 | 6 | 4 |
| 10th Percentile | £16.88 | £14.88 | £18.83 |
| 25th Percentile | £18.20 | £15.50 | £22.31 |
| Median hourly rate | £29.47 | £17.50 | £24.50 |
| Median % change year-on-year | +68.37% | -28.57% | +104.17% |
| 75th Percentile | £40.00 | £19.50 | £34.00 |
| 90th Percentile | - | £20.34 | £50.65 |
| Central London median hourly rate | £21.95 | £19.00 | £24.50 |
| % change year-on-year | +15.53% | -22.45% | +44.12% |
All Process and Methodology Skills
City of London
Customer Service is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.
| Contract vacancies with a requirement for process or methodology skills | 1,993 | 3,347 | 3,888 |
| As % of all contract IT jobs advertised in the City of London | 90.51% | 91.82% | 91.72% |
| Number of daily rates quoted | 1,405 | 2,259 | 2,945 |
| 10th Percentile | £359 | £355 | £385 |
| 25th Percentile | £450 | £475 | £475 |
| Median daily rate (50th Percentile) | £565 | £600 | £575 |
| Median % change year-on-year | -5.83% | +4.35% | +9.52% |
| 75th Percentile | £688 | £730 | £675 |
| 90th Percentile | £800 | £825 | £775 |
| Central London median daily rate | £550 | £600 | £570 |
| % change year-on-year | -8.33% | +5.26% | +8.57% |
| Number of hourly rates quoted | 13 | 24 | 41 |
| 10th Percentile | £19.13 | £15.33 | £18.50 |
| 25th Percentile | £20.22 | £18.03 | £24.25 |
| Median hourly rate | £25.00 | £35.00 | £40.50 |
| Median % change year-on-year | -28.57% | -13.58% | +125.31% |
| 75th Percentile | £40.00 | £58.75 | £51.75 |
| 90th Percentile | £48.57 | £88.30 | £62.50 |
| Central London median hourly rate | £27.81 | £35.00 | £40.50 |
| % change year-on-year | -20.54% | -13.58% | +102.50% |
Customer Service
Job Vacancy Trend in the City of London
Job postings citing Customer Service as a proportion of all IT jobs advertised in the City of London.
Customer Service
Contractor Daily Rate Trend in the City of London
3-month moving average daily rate quoted in jobs citing Customer Service in the City of London.
Customer Service
Daily Rate Histogram in the City of London
Daily rate distribution for jobs citing Customer Service in the City of London over the 6 months to 28 April 2024.
Customer Service
Contractor Hourly Rate Trend in the City of London
3-month moving average hourly rates quoted in jobs citing Customer Service in the City of London.
Customer Service
Hourly Rate Histogram in the City of London
Hourly rate distribution of jobs citing Customer Service in the City of London over the 6 months to 28 April 2024.
Customer Service
Contract Job Locations in the City of London
The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Customer Service within the City of London region over the 6 months to 28 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Contract IT Job Ads |
Median Daily Rate Past 6 Months |
Median Daily Rate % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| London Bridge | - | 1 | £500 | - | |
| Customer Service Central London |
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Customer Service
Co-occurring Skills and Capabilities in the City of London by Category
The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:
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