The first table below looks at the demand for ITSM skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 24 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the City of London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Jul 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 168 193 207
Rank change year-on-year
+25 +14
Contract jobs citing ITSM 30 29 14
As % of all contract IT jobs located in the City of London 0.51% 0.41% 0.18%
As % of the Processes & Methodologies category 0.67% 0.54% 0.24%
Number of daily rates quoted 22 22 12
Average daily rate
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£388 £389 £488
Average daily rate % change year-on-year
-0.32% -20.25%
90% offered a daily rate of more than £231 £325 £333
10% offered a daily rate of more than £627 £425 £550
UK excluding London average daily rate £386 £348 £315
% change year-on-year
+11.15% +10.31%
Number of hourly rates quoted 0 3 1
Average hourly rate - £13.97 £176.74
Average hourly rate % change year-on-year
- -92.09%
UK excluding London average hourly rate £16.88 £15.50 £14.38
% change year-on-year
+8.87% +7.82%
Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
4452 5405 5840
As % of all contract IT jobs located in the City of London 75.69% 76.06% 74.78%
Number of daily rates quoted 3298 4052 4356
Average daily rate £450 £450 £463
Average daily rate % change year-on-year
- -2.70%
90% offered a daily rate of more than £313 £301 £300
10% offered a daily rate of more than £625 £600 £625
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 45 97 84
Average hourly rate £23.50 £28.00 £25.00
Average hourly rate % change year-on-year
-16.07% +12.00%
90% offered a hourly rate of more than £14.50 £16.60 £16.05
10% offered a hourly rate of more than £45.00 £52.50 £50.88
UK excluding London average hourly rate £26.50 £31.00 £32.00
% change year-on-year
-14.51% -3.12%
ITSM
London

ITSM
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the City of London

ITSM
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the City of London region.

ITSM Daily Rate Trend in the City of London

ITSM
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the City of London region over the 3 months to 24 July 2014.

ITSM Daily Rate Histogram in the City of London

ITSM
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the City of London region.

ITSM Hourly Rate Trend in the City of London

ITSM
Top 30 Related IT Skills in the City of London

For the 6 months to 24 July 2014, IT contractor jobs across the City of London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 72 (80.00%) Service Management
2 71 (78.89%) ITIL
3 22 (24.44%) Finance
3 22 (24.44%) Banking
4 21 (23.33%) Remedy ITSM
4 21 (23.33%) Remedy
5 19 (21.11%) Windows
6 16 (17.78%) ITIL Certification
6 16 (17.78%) ServiceNow
7 14 (15.56%) Service Delivery
8 13 (14.44%) Active Directory
8 13 (14.44%) Microsoft
8 13 (14.44%) Investment Banking
9 12 (13.33%) UNIX
10 11 (12.22%) Project Management
10 11 (12.22%) BMC
10 11 (12.22%) Security Cleared
11 10 (11.11%) Root Cause Analysis
11 10 (11.11%) C
11 10 (11.11%) SQL
11 10 (11.11%) Oracle
11 10 (11.11%) SLA
12 9 (10.00%) PRINCE2
12 9 (10.00%) SC Cleared
12 9 (10.00%) Management Information System
13 8 (8.89%) Workflow
13 8 (8.89%) Derivative
13 8 (8.89%) SaaS
13 8 (8.89%) MS Office
13 8 (8.89%) XML

ITSM
Top Related IT Skills in the City of London by Category

For the 6 months to 24 July 2014, IT contractor jobs across the City of London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 6 (6.67%) MS Exchange
2 3 (3.33%) Blackberry Enterprise Server
3 2 (2.22%) Exchange Server 2007
3 2 (2.22%) IIS
3 2 (2.22%) SharePoint
4 1 (1.11%) Apache
4 1 (1.11%) Tomcat
4 1 (1.11%) IBM Notes
4 1 (1.11%) Lync
4 1 (1.11%) Exchange Server 5.5
4 1 (1.11%) Exchange Server 2003
4 1 (1.11%) TIBCO EMS
4 1 (1.11%) CMS
Applications
1 8 (8.89%) MS Office
1 8 (8.89%) MS Excel
2 2 (2.22%) MS PowerPoint
2 2 (2.22%) MS Project
2 2 (2.22%) MS Visio
Business Applications
1 21 (23.33%) Remedy ITSM
2 3 (3.33%) Cerner Millennium
3 1 (1.11%) SAP SM
3 1 (1.11%) Oracle General Ledger
3 1 (1.11%) Remedy AR System
Cloud Services
1 8 (8.89%) SaaS
Communications & Networking
1 4 (4.44%) DNS
2 3 (3.33%) DHCP
3 2 (2.22%) Firewall
3 2 (2.22%) LAN
3 2 (2.22%) TCP/IP
4 1 (1.11%) VPN
4 1 (1.11%) SNMP
4 1 (1.11%) VoIP
4 1 (1.11%) WAN
4 1 (1.11%) LDAP
4 1 (1.11%) SAN
4 1 (1.11%) MPLS
4 1 (1.11%) DSL
4 1 (1.11%) FCoE
4 1 (1.11%) Fibre Channel
4 1 (1.11%) iSCSI
4 1 (1.11%) BIG-IP
4 1 (1.11%) VLAN
4 1 (1.11%) Multicast
Database & Business Intelligence
1 6 (6.67%) SQL Server
2 2 (2.22%) Oracle Database
2 2 (2.22%) Data Warehouse
3 1 (1.11%) Data Mining
3 1 (1.11%) MySQL
3 1 (1.11%) Oracle Database 11g
Development Applications
1 1 (1.11%) Toad
1 1 (1.11%) ClearQuest
General
1 22 (24.44%) Finance
1 22 (24.44%) Banking
2 13 (14.44%) Investment Banking
3 3 (3.33%) Front Office
4 2 (2.22%) Back Office
4 2 (2.22%) Retail
4 2 (2.22%) Pharmaceutical
5 1 (1.11%) Financial Institution
5 1 (1.11%) French Language
5 1 (1.11%) German Language
5 1 (1.11%) Italian Language
5 1 (1.11%) International Banking
5 1 (1.11%) Legal
5 1 (1.11%) Advertising
Job Titles
1 37 (41.11%) Analyst
2 17 (18.89%) Service Analyst
3 12 (13.33%) Support Analyst
4 9 (10.00%) Consultant
4 9 (10.00%) Service Manager
5 7 (7.78%) Service Desk Analyst
5 7 (7.78%) ServiceNow Consultant
6 5 (5.56%) Developer
6 5 (5.56%) Project Manager
6 5 (5.56%) Contracts Manager
6 5 (5.56%) ServiceNow Developer
7 4 (4.44%) Problem Analyst
7 4 (4.44%) Supplier Manager
7 4 (4.44%) Applications Support
8 3 (3.33%) Business Analyst
8 3 (3.33%) Architect
8 3 (3.33%) Desktop Support
8 3 (3.33%) Head of Service Management
8 3 (3.33%) Service Management Analyst
9 2 (2.22%) Report Analyst
Libraries, Frameworks & Software Standards
1 8 (8.89%) XML
2 4 (4.44%) HTML
2 4 (4.44%) XSL
2 4 (4.44%) CSS
2 4 (4.44%) XML Schema
3 3 (3.33%) Web Services
3 3 (3.33%) .NET
4 2 (2.22%) SOAP
5 1 (1.11%) COM
5 1 (1.11%) J2EE
5 1 (1.11%) Rendezvous
5 1 (1.11%) Ajax
5 1 (1.11%) FIX Protocol
Miscellaneous
1 9 (10.00%) Management Information System
2 8 (8.89%) Derivative
3 5 (5.56%) Computer Science
4 4 (4.44%) Interest Rate Derivative
4 4 (4.44%) NHS
5 3 (3.33%) Blackberry
5 3 (3.33%) CMDB
5 3 (3.33%) Fixed Income
6 2 (2.22%) SWIFT
6 2 (2.22%) Mainframe
7 1 (1.11%) Client/Server
7 1 (1.11%) Foreign Exchange (FX)
7 1 (1.11%) PMI
7 1 (1.11%) iPad
7 1 (1.11%) iPhone
7 1 (1.11%) Freedom of Information
7 1 (1.11%) Data Protection Act
7 1 (1.11%) Freedom of Information Act
7 1 (1.11%) STB
7 1 (1.11%) Equities
Operating Systems
1 19 (21.11%) Windows
2 12 (13.33%) UNIX
3 7 (7.78%) Windows 7
4 6 (6.67%) Linux
4 6 (6.67%) Windows XP
5 5 (5.56%) Windows Server 2003
6 4 (4.44%) Solaris
7 3 (3.33%) Windows Server 2008
8 2 (2.22%) Mac OS X
Processes & Methodologies
1 72 (80.00%) Service Management
2 71 (78.89%) ITIL
3 14 (15.56%) Service Delivery
4 11 (12.22%) Project Management
5 10 (11.11%) Root Cause Analysis
6 9 (10.00%) PRINCE2
7 8 (8.89%) Workflow
8 7 (7.78%) Configuration Management
8 7 (7.78%) Problem Management
9 6 (6.67%) Continuous Improvement
10 5 (5.56%) Disaster Recovery
10 5 (5.56%) ITIL V3
10 5 (5.56%) Business Analysis
11 4 (4.44%) Stakeholder Management
11 4 (4.44%) Supplier Management
11 4 (4.44%) Incident Management
12 3 (3.33%) BCP
12 3 (3.33%) Change Management
12 3 (3.33%) Release Management
12 3 (3.33%) Agile Software Development
Programming Languages
1 10 (11.11%) C
1 10 (11.11%) SQL
2 7 (7.78%) JavaScript
3 5 (5.56%) C++
4 4 (4.44%) Java
5 3 (3.33%) PL/SQL
5 3 (3.33%) Shell Script
6 2 (2.22%) Perl
7 1 (1.11%) VBScript
7 1 (1.11%) VB
7 1 (1.11%) VBA
7 1 (1.11%) PowerShell
Qualifications
1 16 (17.78%) ITIL Certification
2 11 (12.22%) Security Cleared
3 9 (10.00%) SC Cleared
4 6 (6.67%) Degree
5 3 (3.33%) MCSE
5 3 (3.33%) Microsoft Certification
5 3 (3.33%) ITIL Foundation Certificate
6 2 (2.22%) PRINCE2 Certification
6 2 (2.22%) CCNA
6 2 (2.22%) Cisco Certification
6 2 (2.22%) MCP
7 1 (1.11%) CCA
7 1 (1.11%) Citrix Certification
7 1 (1.11%) ISEB
7 1 (1.11%) PMI Certification
7 1 (1.11%) CTC Cleared
7 1 (1.11%) DV Cleared
7 1 (1.11%) ISTQB
Quality Assurance & Compliance
1 10 (11.11%) SLA
2 6 (6.67%) COBIT
3 1 (1.11%) GxP
3 1 (1.11%) Sarbanes-Oxley
3 1 (1.11%) QA
System Software
1 13 (14.44%) Active Directory
2 3 (3.33%) XenApp
3 2 (2.22%) VMware Infrastructure
3 2 (2.22%) VMware ESXi
4 1 (1.11%) NFS
4 1 (1.11%) ISA Server
4 1 (1.11%) vCloud
4 1 (1.11%) vSphere
4 1 (1.11%) NLBS
Systems Management
1 4 (4.44%) ServiceCenter
2 3 (3.33%) Tivoli
2 3 (3.33%) WSUS
3 1 (1.11%) Oracle Enterprise Manager
3 1 (1.11%) Nagios
3 1 (1.11%) Systems Management Server (SMS)
3 1 (1.11%) HP Quality Center
3 1 (1.11%) SCCM
3 1 (1.11%) EMC NetWorker
3 1 (1.11%) HP UCMDB
Vendors
1 21 (23.33%) Remedy
2 16 (17.78%) ServiceNow
3 13 (14.44%) Microsoft
4 11 (12.22%) BMC
5 10 (11.11%) Oracle
6 6 (6.67%) HP
7 5 (5.56%) Sybase
8 4 (4.44%) VMware
8 4 (4.44%) Citrix
8 4 (4.44%) Cisco
9 3 (3.33%) Cerner
10 2 (2.22%) LANDesk
10 2 (2.22%) FrontRange
10 2 (2.22%) CheckPoint
10 2 (2.22%) Apple
10 2 (2.22%) Cognos
11 1 (1.11%) IBM
11 1 (1.11%) Sun
11 1 (1.11%) Dell
11 1 (1.11%) EMC
City, London
Annapurna
Rate: £250 - £320 per day
Posted: 6 hours ago
City of London
Reed Technology - UK Posting Account
Rate: £300 - £320 per day
Posted: 15 hours ago
City, London
Premier Group Recruitment
Rate: £45 - £50 per hour
Posted: 2 days ago
City, London
Certes Computing Ltd
Posted: 2 days ago
City, London
Connectus
Rate: £575 per day
Posted: 2 days ago
City, London
Benedict Cole Limited
Posted: 3 days ago
City, London
ARM Technology
Rate: Negotiable
Posted: 6 days ago
City of London
Deerfoot IT
Rate: £550 - £650 per day
Posted: 22 days ago