The table below looks at the statistics for ITSM skills in IT contracts advertised for the City of London region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 20 January 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
20 Jan 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
London / City of London
Rank 133 118 158
Rank change year-on-year
-15 +40
Contract jobs citing ITSM 21 33 33
As % of all contract IT jobs located in the City of London 0.71% 1.07% 0.64%
As % of the Processes & Methodologies category 0.83% 1.26% 0.79%
Number of daily rates quoted 19 23 29
Median daily rate £375 £448 £415
Median daily rate % change year-on-year
-16.20% +7.83%
90% offered a daily rate of more than £289 £238 £263
10% offered a daily rate of more than £480 £611 £505
UK excluding London median daily rate £350 £353 £400
% change year-on-year
-0.70% -11.87%
Number of hourly rates quoted 0 2 0
Median hourly rate - £39.50 -
UK excluding London median hourly rate £12.00 £18.53 £15.00
% change year-on-year
-35.22% +23.50%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
2536 2610 4196
As % of all contract IT jobs located in the City of London 86.11% 84.96% 81.73%
Number of daily rates quoted 2017 2057 3300
Median daily rate £500 £475 £450
Median daily rate % change year-on-year
+5.26% +5.55%
90% offered a daily rate of more than £360 £320 £320
10% offered a daily rate of more than £650 £625 £625
UK excluding London median daily rate £405 £400 £390
% change year-on-year
+1.25% +2.56%
Number of hourly rates quoted 14 25 35
Median hourly rate £50.75 £35.60 £20.45
Median hourly rate % change year-on-year
+42.57% +74.10%
90% offered a hourly rate of more than £15.99 £18.85 £13.50
10% offered a hourly rate of more than £55.00 £53.00 £45.50
UK excluding London median hourly rate £35.00 £40.00 £26.00
% change year-on-year
-12.50% +53.84%

ITSM
Jobs Demand Trend in the City of London

The demand trend of contract jobs across the City of London region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the City of London

ITSM
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the City of London region.

ITSM Daily Rate Trend in the City of London

ITSM
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the City of London region over the 3 months to 20 January 2017.

ITSM Daily Rate Histogram in the City of London

ITSM
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the City of London region.

ITSM Hourly Rate Trend in the City of London

ITSM
Top 30 Related IT Skills in the City of London

For the 6 months to 20 January 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region with a requirement for ITSM.

1 45 (67.16%) ITIL
2 42 (62.69%) Service Management
3 25 (37.31%) ServiceNow
4 16 (23.88%) Agile Software Development
5 13 (19.40%) Finance
5 13 (19.40%) Configuration Management
5 13 (19.40%) Security Cleared
6 12 (17.91%) SC Cleared
6 12 (17.91%) Remedy ITSM
6 12 (17.91%) Remedy
6 12 (17.91%) Microsoft
7 9 (13.43%) SQL Server
7 9 (13.43%) Project Management
7 9 (13.43%) Matrix Management
7 9 (13.43%) Matrix Organization
8 8 (11.94%) CMDB
8 8 (11.94%) Degree
8 8 (11.94%) Banking
8 8 (11.94%) Windows
8 8 (11.94%) Linux
8 8 (11.94%) SharePoint
9 7 (10.45%) ITIL V3
10 6 (8.96%) SQL Server Reporting Services
10 6 (8.96%) COBIT
10 6 (8.96%) MS Excel
10 6 (8.96%) LAN
10 6 (8.96%) Active Directory
11 5 (7.46%) MS Office
11 5 (7.46%) Java
11 5 (7.46%) Service Delivery

ITSM
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (11.94%) SharePoint
2 4 (5.97%) SharePoint 2010
3 1 (1.49%) FileNet
3 1 (1.49%) SAS
3 1 (1.49%) WebSphere
3 1 (1.49%) WebSphere Application Server
Applications
1 6 (8.96%) MS Excel
2 5 (7.46%) MS Office
3 1 (1.49%) MS PowerPoint
Business Applications
1 12 (17.91%) Remedy ITSM
2 1 (1.49%) SAP Business ByDesign
2 1 (1.49%) SAP ERP
2 1 (1.49%) SAP Oil and Gas
Cloud Services
1 3 (4.48%) IaaS
1 3 (4.48%) PaaS
1 3 (4.48%) SaaS
2 1 (1.49%) Amazon AWS
2 1 (1.49%) Cloud Computing
2 1 (1.49%) Microsoft Azure
Communications & Networking
1 6 (8.96%) LAN
2 5 (7.46%) Firewall
3 4 (5.97%) WAN
4 2 (2.99%) BGP
4 2 (2.99%) DNS
4 2 (2.99%) EIGRP
5 1 (1.49%) SSL
5 1 (1.49%) TCP/IP
5 1 (1.49%) VoIP
Database & Business Intelligence
1 9 (13.43%) SQL Server
2 6 (8.96%) SQL Server Reporting Services
3 2 (2.99%) SQL Server Integration Services
4 1 (1.49%) Big Data
4 1 (1.49%) Data Warehouse
4 1 (1.49%) DB2
4 1 (1.49%) Hadoop
4 1 (1.49%) Oracle Database
4 1 (1.49%) PowerCenter
Development Applications
1 2 (2.99%) Team Foundation Server
2 1 (1.49%) MSI
General
1 13 (19.40%) Finance
2 8 (11.94%) Banking
3 2 (2.99%) Investment Banking
3 2 (2.99%) Retail
3 2 (2.99%) Telecoms
4 1 (1.49%) Electronics
4 1 (1.49%) Manufacturing
4 1 (1.49%) Marketing
Job Titles
1 18 (26.87%) Analyst
2 16 (23.88%) Developer
3 7 (10.45%) Consultant
3 7 (10.45%) Service Analyst
4 6 (8.96%) Configuration Analyst
4 6 (8.96%) Service Manager
5 5 (7.46%) Business Analyst
5 5 (7.46%) ITSM Analyst
6 3 (4.48%) Administrator
6 3 (4.48%) IT Analyst
6 3 (4.48%) Java Developer
6 3 (4.48%) Network Engineer
6 3 (4.48%) Project Manager
6 3 (4.48%) Service Desk Manager
6 3 (4.48%) ServiceNow Developer
7 2 (2.99%) Front End Developer (Client-Side Developer)
7 2 (2.99%) Incident Manager
7 2 (2.99%) Operations Engineer
7 2 (2.99%) Ruby Developer
7 2 (2.99%) SharePoint Administrator
Libraries, Frameworks & Software Standards
1 3 (4.48%) Middleware
1 3 (4.48%) Web Services
2 2 (2.99%) .NET
2 2 (2.99%) ASP.NET
2 2 (2.99%) HTML
2 2 (2.99%) XML
3 1 (1.49%) HTML5
3 1 (1.49%) JMS
3 1 (1.49%) jQuery
3 1 (1.49%) Node.js
3 1 (1.49%) REST
3 1 (1.49%) SOAP
3 1 (1.49%) Twitter Bootstrap
Miscellaneous
1 8 (11.94%) CMDB
2 5 (7.46%) User Experience
3 3 (4.48%) Data Centre
3 3 (4.48%) Management Information System
4 2 (2.99%) Clustering
4 2 (2.99%) Virtual Team
5 1 (1.49%) Analytical Skills
5 1 (1.49%) Computer Science
5 1 (1.49%) e-Learning
5 1 (1.49%) Statistics
Operating Systems
1 8 (11.94%) Linux
1 8 (11.94%) Windows
2 5 (7.46%) Windows Server
2 5 (7.46%) Windows Server 2008
2 5 (7.46%) Windows Server 2012
3 3 (4.48%) AIX
3 3 (4.48%) SUSE
3 3 (4.48%) Unix
4 2 (2.99%) Red Hat Enterprise Linux
4 2 (2.99%) Solaris
4 2 (2.99%) SUSE Linux Enterprise Server
5 1 (1.49%) Oracle Linux
Processes & Methodologies
1 45 (67.16%) ITIL
2 42 (62.69%) Service Management
3 16 (23.88%) Agile Software Development
4 13 (19.40%) Configuration Management
5 9 (13.43%) Matrix Management
5 9 (13.43%) Matrix Organization
5 9 (13.43%) Project Management
6 7 (10.45%) ITIL V3
7 5 (7.46%) Asset Management
7 5 (7.46%) Continuous Improvement
7 5 (7.46%) Incident Management
7 5 (7.46%) Service Delivery
7 5 (7.46%) Service Design
8 4 (5.97%) Line Management
8 4 (5.97%) Web Development
9 3 (4.48%) Business Analysis
9 3 (4.48%) Low Latency
9 3 (4.48%) Performance Management
9 3 (4.48%) Product Management
9 3 (4.48%) Ticket Management
Programming Languages
1 5 (7.46%) Java
2 4 (5.97%) Perl
2 4 (5.97%) PowerShell
2 4 (5.97%) Ruby
3 2 (2.99%) C#
3 2 (2.99%) JavaScript
4 1 (1.49%) Bash Shell
4 1 (1.49%) Korn
4 1 (1.49%) Python
4 1 (1.49%) SQL
Qualifications
1 13 (19.40%) Security Cleared
2 12 (17.91%) SC Cleared
3 8 (11.94%) Degree
4 4 (5.97%) ITIL Certification
5 2 (2.99%) BC Cleared
5 2 (2.99%) Microsoft Certification
6 1 (1.49%) CCNA
6 1 (1.49%) CCNP
6 1 (1.49%) Cisco Certification
6 1 (1.49%) DV Cleared
6 1 (1.49%) MCP
6 1 (1.49%) MCSA
6 1 (1.49%) PRINCE2 Certification
6 1 (1.49%) SAP Certification
Quality Assurance & Compliance
1 6 (8.96%) COBIT
2 4 (5.97%) SLA
3 2 (2.99%) WCAG
4 1 (1.49%) PCI DSS
4 1 (1.49%) QA
4 1 (1.49%) Sarbanes-Oxley
4 1 (1.49%) Solvency II
System Software
1 6 (8.96%) Active Directory
2 2 (2.99%) Veritas Cluster Server
2 2 (2.99%) VMware Infrastructure
3 1 (1.49%) Microsoft App-V
3 1 (1.49%) Virtual Machines
3 1 (1.49%) VMware ESXi
3 1 (1.49%) vSphere
Systems Management
1 3 (4.48%) Puppet
2 2 (2.99%) SCOM
3 1 (1.49%) Ansible
3 1 (1.49%) Norton AntiVirus
3 1 (1.49%) SCCM
Vendors
1 25 (37.31%) ServiceNow
2 12 (17.91%) Microsoft
2 12 (17.91%) Remedy
3 3 (4.48%) Oracle
4 2 (2.99%) Cisco
4 2 (2.99%) Cognos
4 2 (2.99%) EMC
4 2 (2.99%) IBM
4 2 (2.99%) Informatica
4 2 (2.99%) SAP
4 2 (2.99%) Sun
4 2 (2.99%) Symantec
4 2 (2.99%) Veritas
4 2 (2.99%) VMware
5 1 (1.49%) Apple
5 1 (1.49%) BMC
5 1 (1.49%) Citrix
5 1 (1.49%) Cloudera
5 1 (1.49%) Juniper
5 1 (1.49%) TIBCO