The table below looks at the statistics for ITSM skills in IT contracts advertised for the City of London region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 30 July 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Jul 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 125 175 175
Rank change year-on-year
+50 0
Contract jobs citing ITSM 40 39 30
As % of all contract IT jobs located in the City of London 1.19% 0.66% 0.51%
As % of the Processes & Methodologies category 1.39% 0.81% 0.64%
Number of daily rates quoted 36 24 22
Median daily rate £375 £375 £419
Median daily rate % change year-on-year
- -10.39%
90% offered a daily rate of more than £213 £243 £231
10% offered a daily rate of more than £575 £500 £738
UK excluding London median daily rate £365 £375 £388
% change year-on-year
-2.66% -3.22%
Number of hourly rates quoted 0 3 0
Median hourly rate - £17.98 -
UK excluding London median hourly rate £19.70 £19.26 £16.88
% change year-on-year
+2.28% +14.13%
ITSM
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
2887 4788 4704
As % of all contract IT jobs located in the City of London 85.90% 81.02% 80.26%
Number of daily rates quoted 2358 3789 3501
Median daily rate £475 £465 £450
Median daily rate % change year-on-year
+2.15% +3.33%
90% offered a daily rate of more than £338 £323 £310
10% offered a daily rate of more than £625 £625 £625
UK excluding London median daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 16 46 49
Median hourly rate £12.50 £21.75 £22.00
Median hourly rate % change year-on-year
-42.52% -1.13%
UK excluding London median hourly rate £30.00 £30.50 £26.50
% change year-on-year
-1.63% +15.09%

ITSM
Jobs Demand Trend in the City of London

The demand trend of contract jobs across the City of London region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the City of London

ITSM
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the City of London region.

ITSM Daily Rate Trend in the City of London

ITSM
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the City of London region over the 3 months to 30 July 2016.

ITSM Daily Rate Histogram in the City of London

ITSM
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the City of London region.

ITSM Hourly Rate Trend in the City of London

ITSM
Top 30 Related IT Skills in the City of London

For the 6 months to 30 July 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region with a requirement for ITSM.

1 51 (87.93%) ITIL
2 37 (63.79%) Service Management
3 24 (41.38%) Finance
4 19 (32.76%) Configuration Management
4 19 (32.76%) Project Management
5 17 (29.31%) Incident Management
6 16 (27.59%) Problem Management
6 16 (27.59%) ITIL V3
6 16 (27.59%) Change Management
7 13 (22.41%) Remedy
7 13 (22.41%) Remedy ITSM
8 12 (20.69%) SQL
9 11 (18.97%) Unix
9 11 (18.97%) Microsoft
9 11 (18.97%) Active Directory
9 11 (18.97%) Financial Institution
9 11 (18.97%) Hedge funds
10 10 (17.24%) Security Cleared
10 10 (17.24%) ServiceNow
10 10 (17.24%) Degree
10 10 (17.24%) Programme Management
10 10 (17.24%) MS Excel
10 10 (17.24%) Perl
11 9 (15.52%) XML
11 9 (15.52%) CSS
11 9 (15.52%) HTML
11 9 (15.52%) JavaScript
11 9 (15.52%) SharePoint
11 9 (15.52%) HTTP
11 9 (15.52%) PMP

ITSM
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 9 (15.52%) SharePoint
2 6 (10.34%) SharePoint 2010
3 1 (1.72%) FileNet
3 1 (1.72%) SAS
3 1 (1.72%) Skype for Business
Applications
1 10 (17.24%) MS Excel
2 3 (5.17%) MS Office
Business Applications
1 13 (22.41%) Remedy ITSM
Cloud Services
1 2 (3.45%) Office 365
2 1 (1.72%) IaaS
Communications & Networking
1 9 (15.52%) HTTP
1 9 (15.52%) LDAP
2 1 (1.72%) LAN
2 1 (1.72%) WAN
Database & Business Intelligence
1 5 (8.62%) SQL Server
2 4 (6.90%) SQL Server Reporting Services
3 2 (3.45%) SQL Server Integration Services
4 1 (1.72%) Pentaho
4 1 (1.72%) PowerCenter
Development Applications
1 2 (3.45%) Team Foundation Server
General
1 24 (41.38%) Finance
2 11 (18.97%) Financial Institution
3 9 (15.52%) Banking
4 4 (6.90%) Advertising
4 4 (6.90%) Investment Banking
5 1 (1.72%) Retail
Job Titles
1 10 (17.24%) Analyst
2 9 (15.52%) Implementation Specialist
2 9 (15.52%) ITSM Specialist
3 8 (13.79%) Consultant
4 7 (12.07%) Service Manager
5 6 (10.34%) IT Manager
5 6 (10.34%) IT Services Manager
6 5 (8.62%) Administrator
6 5 (8.62%) Configuration Analyst
6 5 (8.62%) ITSM Analyst
6 5 (8.62%) Service Management Consultant
6 5 (8.62%) SharePoint Administrator
7 4 (6.90%) Incident Manager
7 4 (6.90%) ITIL Consultant
7 4 (6.90%) ITIL Service Consultant
7 4 (6.90%) ITIL Service Management Consultant
7 4 (6.90%) Management Consultant
8 3 (5.17%) ITIL Expert
9 2 (3.45%) Incident and Problem Manager
9 2 (3.45%) Service Continuity Manager
Libraries, Frameworks & Software Standards
1 9 (15.52%) Ajax
1 9 (15.52%) CSS
1 9 (15.52%) HTML
1 9 (15.52%) XML
2 3 (5.17%) Middleware
3 1 (1.72%) .NET
3 1 (1.72%) ASP.NET
3 1 (1.72%) Flash
3 1 (1.72%) JMS
3 1 (1.72%) Web Services
Miscellaneous
1 11 (18.97%) Hedge funds
2 7 (12.07%) CMDB
3 2 (3.45%) Analytical Skills
3 2 (3.45%) Data Centre
3 2 (3.45%) Fintech
4 1 (1.72%) Clustering
4 1 (1.72%) Data Structures
4 1 (1.72%) EMC Centera
4 1 (1.72%) EMC VMAX
4 1 (1.72%) EMC VNX
4 1 (1.72%) Management Information System
4 1 (1.72%) Public Cloud
Operating Systems
1 11 (18.97%) Unix
2 5 (8.62%) Windows
3 3 (5.17%) Linux
4 2 (3.45%) AIX
4 2 (3.45%) Red Hat Enterprise Linux
4 2 (3.45%) Solaris
4 2 (3.45%) SUSE Linux Enterprise Server
4 2 (3.45%) Windows 7
4 2 (3.45%) Windows Server
4 2 (3.45%) Windows Server 2008
4 2 (3.45%) Windows Server 2012
5 1 (1.72%) SUSE
5 1 (1.72%) Windows 8
Processes & Methodologies
1 51 (87.93%) ITIL
2 37 (63.79%) Service Management
3 19 (32.76%) Configuration Management
3 19 (32.76%) Project Management
4 17 (29.31%) Incident Management
5 16 (27.59%) Change Management
5 16 (27.59%) ITIL V3
5 16 (27.59%) Problem Management
6 10 (17.24%) Programme Management
7 9 (15.52%) CMMI
7 9 (15.52%) Software Engineering
8 5 (8.62%) Release Management
8 5 (8.62%) Stakeholder Management
9 4 (6.90%) Investment Management
9 4 (6.90%) Process Improvement
10 3 (5.17%) Disaster Recovery
10 3 (5.17%) SDLC
10 3 (5.17%) Stakeholder Engagement
10 3 (5.17%) Wealth Management
10 3 (5.17%) Workflow
Programming Languages
1 12 (20.69%) SQL
2 10 (17.24%) Perl
3 9 (15.52%) JavaScript
3 9 (15.52%) Shell Script
4 5 (8.62%) PowerShell
5 2 (3.45%) Java
6 1 (1.72%) C#
6 1 (1.72%) Ruby
Qualifications
1 10 (17.24%) Degree
1 10 (17.24%) Security Cleared
2 9 (15.52%) PMI Certification
2 9 (15.52%) PMP
3 7 (12.07%) SC Cleared
4 3 (5.17%) BC Cleared
4 3 (5.17%) ITIL Certification
5 2 (3.45%) MCITP
5 2 (3.45%) MCTS
5 2 (3.45%) Microsoft Certification
6 1 (1.72%) DV Cleared
6 1 (1.72%) MCP
6 1 (1.72%) MCSA
6 1 (1.72%) MCSE
6 1 (1.72%) MOS
Quality Assurance & Compliance
1 5 (8.62%) COBIT
2 3 (5.17%) SLA
3 2 (3.45%) QA
3 2 (3.45%) WCAG
System Software
1 11 (18.97%) Active Directory
2 1 (1.72%) Veritas Cluster Server
Systems Management
1 6 (10.34%) SCOM
2 1 (1.72%) HP Data Protector
2 1 (1.72%) Puppet
2 1 (1.72%) SCCM
2 1 (1.72%) ServiceCenter
2 1 (1.72%) Tivoli Storage Manager
2 1 (1.72%) WSUS
Vendors
1 13 (22.41%) Remedy
2 11 (18.97%) Microsoft
3 10 (17.24%) ServiceNow
4 4 (6.90%) BMC
4 4 (6.90%) HP
5 2 (3.45%) Cisco
5 2 (3.45%) EMC
5 2 (3.45%) IBM
6 1 (1.72%) 3PAR
6 1 (1.72%) Brocade
6 1 (1.72%) BT
6 1 (1.72%) Citrix
6 1 (1.72%) Cognos
6 1 (1.72%) Informatica
6 1 (1.72%) NetApp
6 1 (1.72%) Sun
6 1 (1.72%) SunGard
6 1 (1.72%) Symantec
6 1 (1.72%) TIBCO
6 1 (1.72%) Veritas
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