ITSM Contracts in the City of London

IT Service Management (ITSM)
Central London > City of London

The following table provides summary statistics for contract job vacancies advertised in the City of London with a requirement for ITSM skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited ITSM over the 6 months to 29 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
29 Apr 2024
Same period 2023 Same period 2022
Rank 99 119 130
Rank change year-on-year +20 +11 -10
Contract jobs citing ITSM 27 60 63
As % of all contract jobs advertised in the City of London 1.22% 1.65% 1.49%
As % of the Processes & Methodologies category 1.35% 1.79% 1.62%
Number of daily rates quoted 16 49 51
10th Percentile £313 £210 £400
25th Percentile £476 £340 £484
Median daily rate (50th Percentile) £560 £450 £545
Median % change year-on-year +24.44% -17.43% +17.84%
75th Percentile £720 £625 £629
90th Percentile £775 £759 £675
Central London median daily rate £560 £445 £545
% change year-on-year +25.84% -18.35% +9.00%
Number of hourly rates quoted 1 2 4
10th Percentile - - £17.85
25th Percentile £16.00 - £19.88
Median hourly rate £17.00 £21.00 £21.00
Median % change year-on-year -19.05% - -
75th Percentile £18.00 - -
90th Percentile - - -
Central London median hourly rate £17.00 £21.00 £21.00
% change year-on-year -19.05% - -

All Process and Methodology Skills
City of London

ITSM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the City of London with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 2,001 3,346 3,882
As % of all contract IT jobs advertised in the City of London 90.50% 91.82% 91.75%
Number of daily rates quoted 1,413 2,259 2,942
10th Percentile £363 £355 £388
25th Percentile £454 £475 £475
Median daily rate (50th Percentile) £565 £600 £575
Median % change year-on-year -5.83% +4.35% +9.52%
75th Percentile £688 £730 £675
90th Percentile £800 £825 £775
Central London median daily rate £550 £600 £570
% change year-on-year -8.33% +5.26% +8.57%
Number of hourly rates quoted 13 24 42
10th Percentile £19.13 £15.33 £18.50
25th Percentile £20.22 £18.03 £24.25
Median hourly rate £25.00 £35.00 £41.00
Median % change year-on-year -28.57% -14.63% +128.09%
75th Percentile £40.00 £58.75 £52.50
90th Percentile £48.57 £88.30 £65.43
Central London median hourly rate £27.81 £35.00 £41.00
% change year-on-year -20.54% -14.63% +105.00%

ITSM
Job Vacancy Trend in the City of London

Job postings citing ITSM as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for ITSM in the City of London

ITSM
Contractor Daily Rate Trend in the City of London

3-month moving average daily rate quoted in jobs citing ITSM in the City of London.

Daily rate trend for ITSM in the City of London

ITSM
Daily Rate Histogram in the City of London

Daily rate distribution for jobs citing ITSM in the City of London over the 6 months to 29 April 2024.

Daily rate histogram for ITSM in the City of London

ITSM
Contractor Hourly Rate Trend in the City of London

3-month moving average hourly rates quoted in jobs citing ITSM in the City of London.

Hourly rate trend for ITSM in the City of London

ITSM
Co-occurring Skills and Capabilities in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 2 (7.41%) SAP S/4HANA
2 1 (3.70%) Remedy ITSM
Cloud Services
1 2 (7.41%) SuccessFactors
2 1 (3.70%) Azure
2 1 (3.70%) IaaS
2 1 (3.70%) PaaS
2 1 (3.70%) SaaS
General
1 9 (33.33%) Social Skills
2 5 (18.52%) Finance
3 3 (11.11%) Analytical Skills
4 1 (3.70%) Banking
4 1 (3.70%) Documentation Skills
Job Titles
1 9 (33.33%) Architect
2 6 (22.22%) ServiceNow Architect
3 5 (18.52%) Service Manager
4 3 (11.11%) Analyst
4 3 (11.11%) Lead
5 2 (7.41%) Delivery Manager
5 2 (7.41%) Developer
5 2 (7.41%) IT Analyst
5 2 (7.41%) ITIL Manager
5 2 (7.41%) ITIL Service Delivery Manager
5 2 (7.41%) ITIL Service Manager
5 2 (7.41%) Service Analyst
5 2 (7.41%) Service Architect
5 2 (7.41%) Service Delivery Manager
5 2 (7.41%) Service Desk Manager
5 2 (7.41%) Service Transition Leader
5 2 (7.41%) ServiceNow Developer
5 2 (7.41%) Solutions Architect
6 1 (3.70%) 2nd Line Support Analyst
6 1 (3.70%) IT Support
Libraries, Frameworks & Software Standards
1 1 (3.70%) Middleware
Miscellaneous
1 1 (3.70%) CMDB
1 1 (3.70%) Enterprise Software
1 1 (3.70%) IoT
1 1 (3.70%) Management Information System
1 1 (3.70%) Onboarding
1 1 (3.70%) Product Ownership
1 1 (3.70%) Video Conferencing
Operating Systems
1 1 (3.70%) Mac OS
1 1 (3.70%) Windows
1 1 (3.70%) Windows 10
Processes & Methodologies
1 16 (59.26%) ITIL
2 10 (37.04%) Service Management
3 5 (18.52%) Roadmaps
3 5 (18.52%) Stakeholder Management
4 4 (14.81%) Agile
4 4 (14.81%) Business Strategy
4 4 (14.81%) Change Management
4 4 (14.81%) Computer Science
4 4 (14.81%) Customer Requirements
5 3 (11.11%) Project Management
5 3 (11.11%) Service Delivery
6 2 (7.41%) Change Advisory Board
6 2 (7.41%) Customer Service
6 2 (7.41%) Information Architecture
6 2 (7.41%) IT Asset Management
6 2 (7.41%) IT Strategy
6 2 (7.41%) PRINCE2
6 2 (7.41%) SOA
6 2 (7.41%) Target Operating Model
7 1 (3.70%) Stakeholder Engagement
Qualifications
1 4 (14.81%) Degree
1 4 (14.81%) ITIL Certification
2 2 (7.41%) Computer Science Degree
2 2 (7.41%) PRINCE2 Certification
3 1 (3.70%) MCP
3 1 (3.70%) Microsoft Certification
3 1 (3.70%) SC Cleared
3 1 (3.70%) Security Cleared
Quality Assurance & Compliance
1 2 (7.41%) SLA
2 1 (3.70%) GDPR
Vendors
1 11 (40.74%) ServiceNow
2 6 (22.22%) Microsoft
3 2 (7.41%) SAP
4 1 (3.70%) Apple
4 1 (3.70%) Computacenter
4 1 (3.70%) Remedy
4 1 (3.70%) Salesforce
4 1 (3.70%) Splunk