The first table below looks at the demand for ITSM skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 28 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the City of London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Jul 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 174 184 218
Rank change year-on-year
+10 +34
Contract jobs citing ITSM 29 29 14
As % of all contract IT jobs located in the City of London 0.50% 0.41% 0.18%
As % of the Processes & Methodologies category 0.66% 0.54% 0.24%
Number of daily rates quoted 21 22 12
Average daily rate
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of your Daily Rate
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£413 £389 £488
Average daily rate % change year-on-year
+6.10% -20.25%
90% offered a daily rate of more than £230 £325 £333
10% offered a daily rate of more than £630 £425 £550
UK excluding London average daily rate £385 £375 £318
% change year-on-year
+2.66% +18.11%
Number of hourly rates quoted 0 3 1
Average hourly rate - £13.97 £176.74
Average hourly rate % change year-on-year
- -92.09%
UK excluding London average hourly rate £17.50 £15.50 £13.50
% change year-on-year
+12.90% +14.81%
Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
4421 5420 5837
As % of all contract IT jobs located in the City of London 75.57% 76.21% 74.64%
Number of daily rates quoted 3282 4052 4349
Average daily rate £450 £450 £463
Average daily rate % change year-on-year
- -2.70%
90% offered a daily rate of more than £313 £301 £300
10% offered a daily rate of more than £625 £600 £625
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 45 96 81
Average hourly rate £23.50 £27.99 £25.00
Average hourly rate % change year-on-year
-16.02% +11.94%
90% offered a hourly rate of more than £14.50 £17.70 £16.04
10% offered a hourly rate of more than £45.00 £52.50 £51.36
UK excluding London average hourly rate £26.50 £31.00 £32.00
% change year-on-year
-14.51% -3.12%
ITSM
London

ITSM
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the City of London

ITSM
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the City of London region.

ITSM Daily Rate Trend in the City of London

ITSM
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the City of London region over the 3 months to 28 July 2014.

ITSM Daily Rate Histogram in the City of London

ITSM
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the City of London region.

ITSM Hourly Rate Trend in the City of London

ITSM
Top 30 Related IT Skills in the City of London

For the 6 months to 28 July 2014, IT contractor jobs across the City of London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 71 (79.78%) ITIL
1 71 (79.78%) Service Management
2 23 (25.84%) Finance
3 22 (24.72%) Banking
4 21 (23.60%) Remedy ITSM
4 21 (23.60%) Remedy
5 17 (19.10%) Windows
6 16 (17.98%) ITIL Certification
6 16 (17.98%) ServiceNow
7 15 (16.85%) Service Delivery
8 13 (14.61%) Microsoft
8 13 (14.61%) Investment Banking
9 12 (13.48%) UNIX
9 12 (13.48%) Project Management
10 11 (12.36%) BMC
10 11 (12.36%) Active Directory
10 11 (12.36%) Security Cleared
11 10 (11.24%) PRINCE2
11 10 (11.24%) C
11 10 (11.24%) SQL
11 10 (11.24%) Oracle
11 10 (11.24%) Root Cause Analysis
12 9 (10.11%) SLA
12 9 (10.11%) SC Cleared
12 9 (10.11%) SaaS
12 9 (10.11%) Management Information System
13 8 (8.99%) Workflow
13 8 (8.99%) Derivative
13 8 (8.99%) MS Office
13 8 (8.99%) XML

ITSM
Top Related IT Skills in the City of London by Category

For the 6 months to 28 July 2014, IT contractor jobs across the City of London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 5 (5.62%) MS Exchange
2 3 (3.37%) Blackberry Enterprise Server
3 2 (2.25%) SharePoint
4 1 (1.12%) IIS
4 1 (1.12%) IBM Notes
4 1 (1.12%) Apache
4 1 (1.12%) Tomcat
4 1 (1.12%) CMS
4 1 (1.12%) Exchange Server 5.5
4 1 (1.12%) Exchange Server 2003
4 1 (1.12%) TIBCO EMS
4 1 (1.12%) Exchange Server 2007
4 1 (1.12%) Lync
Applications
1 8 (8.99%) MS Office
2 7 (7.87%) MS Excel
3 2 (2.25%) MS Visio
3 2 (2.25%) MS PowerPoint
3 2 (2.25%) MS Project
Business Applications
1 21 (23.60%) Remedy ITSM
2 2 (2.25%) Cerner Millennium
3 1 (1.12%) Oracle General Ledger
3 1 (1.12%) Remedy AR System
3 1 (1.12%) SAP SM
Cloud Services
1 9 (10.11%) SaaS
2 1 (1.12%) Office 365
Communications & Networking
1 3 (3.37%) DNS
2 2 (2.25%) LAN
2 2 (2.25%) DHCP
2 2 (2.25%) Firewall
2 2 (2.25%) TCP/IP
3 1 (1.12%) VPN
3 1 (1.12%) LDAP
3 1 (1.12%) BIG-IP
3 1 (1.12%) VLAN
3 1 (1.12%) iSCSI
3 1 (1.12%) FCoE
3 1 (1.12%) Fibre Channel
3 1 (1.12%) Multicast
3 1 (1.12%) SNMP
3 1 (1.12%) VoIP
3 1 (1.12%) WAN
3 1 (1.12%) SAN
3 1 (1.12%) MPLS
3 1 (1.12%) DSL
Database & Business Intelligence
1 6 (6.74%) SQL Server
2 3 (3.37%) Data Warehouse
3 2 (2.25%) Oracle Database
4 1 (1.12%) MySQL
4 1 (1.12%) Data Mining
4 1 (1.12%) Oracle Database 11g
Development Applications
1 1 (1.12%) Toad
1 1 (1.12%) ClearQuest
General
1 23 (25.84%) Finance
2 22 (24.72%) Banking
3 13 (14.61%) Investment Banking
4 3 (3.37%) Front Office
5 2 (2.25%) Back Office
5 2 (2.25%) Pharmaceutical
5 2 (2.25%) Retail
6 1 (1.12%) Legal
6 1 (1.12%) Advertising
6 1 (1.12%) Financial Institution
6 1 (1.12%) International Banking
6 1 (1.12%) French Language
6 1 (1.12%) German Language
6 1 (1.12%) Italian Language
Job Titles
1 36 (40.45%) Analyst
2 16 (17.98%) Service Analyst
3 12 (13.48%) Support Analyst
4 9 (10.11%) Consultant
4 9 (10.11%) Service Manager
5 7 (7.87%) ServiceNow Consultant
6 6 (6.74%) Service Desk Analyst
6 6 (6.74%) Project Manager
7 5 (5.62%) Developer
7 5 (5.62%) ServiceNow Developer
7 5 (5.62%) Contracts Manager
8 4 (4.49%) Problem Analyst
8 4 (4.49%) Supplier Manager
8 4 (4.49%) Applications Support
9 3 (3.37%) Desktop Support
9 3 (3.37%) Architect
9 3 (3.37%) Business Analyst
9 3 (3.37%) Head of Service Management
9 3 (3.37%) Service Management Analyst
10 2 (2.25%) Operations Analyst
Libraries, Frameworks & Software Standards
1 8 (8.99%) XML
2 4 (4.49%) XSL
2 4 (4.49%) XML Schema
2 4 (4.49%) HTML
2 4 (4.49%) CSS
3 3 (3.37%) Web Services
3 3 (3.37%) .NET
4 2 (2.25%) SOAP
5 1 (1.12%) J2EE
5 1 (1.12%) COM
5 1 (1.12%) Rendezvous
5 1 (1.12%) Ajax
5 1 (1.12%) FIX Protocol
Miscellaneous
1 9 (10.11%) Management Information System
2 8 (8.99%) Derivative
3 5 (5.62%) Computer Science
4 4 (4.49%) Interest Rate Derivative
5 3 (3.37%) CMDB
5 3 (3.37%) Fixed Income
5 3 (3.37%) NHS
5 3 (3.37%) Blackberry
6 2 (2.25%) Mainframe
6 2 (2.25%) SWIFT
7 1 (1.12%) Client/Server
7 1 (1.12%) PMI
7 1 (1.12%) Foreign Exchange (FX)
7 1 (1.12%) Equities
7 1 (1.12%) STB
7 1 (1.12%) Freedom of Information
7 1 (1.12%) iPhone
7 1 (1.12%) iPad
7 1 (1.12%) Data Protection Act
7 1 (1.12%) Freedom of Information Act
Operating Systems
1 17 (19.10%) Windows
2 12 (13.48%) UNIX
3 7 (7.87%) Windows 7
4 6 (6.74%) Linux
5 5 (5.62%) Windows XP
6 4 (4.49%) Solaris
6 4 (4.49%) Windows Server 2003
7 2 (2.25%) Windows Server 2008
7 2 (2.25%) Mac OS X
Processes & Methodologies
1 71 (79.78%) ITIL
1 71 (79.78%) Service Management
2 15 (16.85%) Service Delivery
3 12 (13.48%) Project Management
4 10 (11.24%) Root Cause Analysis
4 10 (11.24%) PRINCE2
5 8 (8.99%) Workflow
6 7 (7.87%) Configuration Management
6 7 (7.87%) Problem Management
7 6 (6.74%) Continuous Improvement
8 5 (5.62%) ITIL V3
8 5 (5.62%) Business Analysis
9 4 (4.49%) Supplier Management
9 4 (4.49%) Disaster Recovery
9 4 (4.49%) Incident Management
9 4 (4.49%) Stakeholder Management
10 3 (3.37%) Change Management
10 3 (3.37%) BCP
10 3 (3.37%) Release Management
10 3 (3.37%) Agile Software Development
Programming Languages
1 10 (11.24%) C
1 10 (11.24%) SQL
2 7 (7.87%) JavaScript
3 5 (5.62%) C++
4 4 (4.49%) Java
5 3 (3.37%) Shell Script
5 3 (3.37%) PL/SQL
6 2 (2.25%) Perl
7 1 (1.12%) VBScript
7 1 (1.12%) VB
7 1 (1.12%) VBA
7 1 (1.12%) PowerShell
Qualifications
1 16 (17.98%) ITIL Certification
2 11 (12.36%) Security Cleared
3 9 (10.11%) SC Cleared
4 7 (7.87%) Degree
5 3 (3.37%) ITIL Foundation Certificate
6 2 (2.25%) Microsoft Certification
6 2 (2.25%) PRINCE2 Certification
6 2 (2.25%) MCSE
7 1 (1.12%) CCNA
7 1 (1.12%) ISEB
7 1 (1.12%) CCA
7 1 (1.12%) Citrix Certification
7 1 (1.12%) Cisco Certification
7 1 (1.12%) PMI Certification
7 1 (1.12%) ISTQB
7 1 (1.12%) MCP
7 1 (1.12%) CTC Cleared
7 1 (1.12%) DV Cleared
Quality Assurance & Compliance
1 9 (10.11%) SLA
2 6 (6.74%) COBIT
3 1 (1.12%) QA
3 1 (1.12%) Sarbanes-Oxley
3 1 (1.12%) GxP
System Software
1 11 (12.36%) Active Directory
2 2 (2.25%) VMware Infrastructure
2 2 (2.25%) XenApp
3 1 (1.12%) vSphere
3 1 (1.12%) VMware ESXi
3 1 (1.12%) vCloud
3 1 (1.12%) ISA Server
3 1 (1.12%) NLBS
3 1 (1.12%) NFS
Systems Management
1 4 (4.49%) ServiceCenter
2 3 (3.37%) Tivoli
3 2 (2.25%) WSUS
4 1 (1.12%) EMC NetWorker
4 1 (1.12%) Systems Management Server (SMS)
4 1 (1.12%) Nagios
4 1 (1.12%) SCCM
4 1 (1.12%) HP Quality Center
4 1 (1.12%) HP UCMDB
4 1 (1.12%) Oracle Enterprise Manager
Vendors
1 21 (23.60%) Remedy
2 16 (17.98%) ServiceNow
3 13 (14.61%) Microsoft
4 11 (12.36%) BMC
5 10 (11.24%) Oracle
6 6 (6.74%) HP
7 5 (5.62%) Sybase
8 4 (4.49%) Cisco
9 3 (3.37%) Citrix
9 3 (3.37%) VMware
10 2 (2.25%) FrontRange
10 2 (2.25%) LANDesk
10 2 (2.25%) Cognos
10 2 (2.25%) Apple
10 2 (2.25%) CheckPoint
10 2 (2.25%) Cerner
11 1 (1.12%) CA
11 1 (1.12%) Lotus
11 1 (1.12%) TIBCO
11 1 (1.12%) IBM
City, London
Deerfoot IT Resources Ltd
Rate: £350 - £500 per day
Posted: 3 hours ago
City, London
Global Technology Solutions Ltd
Rate: £450 - £500 per day
Posted: 2 days ago
City, London
Experis Ltd
Rate: £400 - £450 per day
Posted: 3 days ago
City, London
Global Technology Solutions Ltd
Rate: £450 - £500 per day
Posted: 3 days ago
City, London
Annapurna
Rate: £250 - £320 per day
Posted: 4 days ago
City of London
Reed Technology - UK Posting Account
Rate: £300 - £320 per day
Posted: 4 days ago
City, London
Premier Group Recruitment
Rate: £45 - £50 per hour
Posted: 6 days ago
City, London
Certes Computing Ltd
Posted: 6 days ago
City, London
Connectus
Rate: £575 per day
Posted: 6 days ago
City of London
Deerfoot IT
Rate: £550 - £650 per day
Posted: 26 days ago