The table below looks at the statistics for ITSM skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 164 174 169
Rank change year-on-year
+10 -5
Contract jobs citing ITSM 36 34 31
As % of all contract IT jobs located in the City of London 0.64% 0.50% 0.51%
As % of the Processes & Methodologies category 0.82% 0.65% 0.67%
Number of daily rates quoted 29 30 21
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£410 £400 £350
Average daily rate % change year-on-year
+2.50% +14.28%
90% offered a daily rate of more than £180 £271 £150
10% offered a daily rate of more than £525 £553 £450
UK excluding London average daily rate £400 £375 £324
% change year-on-year
+6.66% +15.91%
Number of hourly rates quoted 0 0 2
Average hourly rate - - £44.25
UK excluding London average hourly rate £15.00 £18.70 £14.50
% change year-on-year
-19.78% +28.96%
ITSM
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
4402 5249 4652
As % of all contract IT jobs located in the City of London 78.02% 77.21% 75.89%
Number of daily rates quoted 3470 3862 3529
Average daily rate £450 £450 £450
90% offered a daily rate of more than £315 £300 £300
10% offered a daily rate of more than £625 £613 £600
UK excluding London average daily rate £388 £365 £365
% change year-on-year
+6.16% -
Number of hourly rates quoted 38 57 88
Average hourly rate £18.50 £23.50 £35.00
Average hourly rate % change year-on-year
-21.27% -32.85%
90% offered a hourly rate of more than £10.50 £13.50 £15.00
10% offered a hourly rate of more than £43.75 £52.82 £107.80
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

ITSM
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the City of London

ITSM
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the City of London region.

ITSM Daily Rate Trend in the City of London

ITSM
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the City of London region over the 3 months to 19 December 2014.

ITSM Daily Rate Histogram in the City of London

ITSM
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the City of London region.

ITSM Hourly Rate Trend in the City of London

ITSM
Top 30 Related IT Skills in the City of London

For the 6 months to 19 December 2014, IT contractor jobs across the City of London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 56 (72.73%) Service Management
2 52 (67.53%) ITIL
3 30 (38.96%) Finance
4 21 (27.27%) Remedy
4 21 (27.27%) Remedy ITSM
5 20 (25.97%) Windows
6 17 (22.08%) Microsoft
6 17 (22.08%) Service Delivery
7 16 (20.78%) BMC
8 14 (18.18%) Project Management
9 13 (16.88%) UNIX
9 13 (16.88%) Banking
10 12 (15.58%) MS Office
11 11 (14.29%) Stakeholder Management
11 11 (14.29%) Degree
12 10 (12.99%) Security Cleared
12 10 (12.99%) SQL
12 10 (12.99%) Active Directory
13 8 (10.39%) Analytical Skills
14 7 (9.09%) ServiceNow
14 7 (9.09%) Asset Management
14 7 (9.09%) Google
14 7 (9.09%) Google Apps
14 7 (9.09%) HTML
14 7 (9.09%) Management Information System
15 6 (7.79%) PRINCE2
15 6 (7.79%) XML
15 6 (7.79%) SC Cleared
15 6 (7.79%) Incident Management
16 5 (6.49%) Business Analysis

ITSM
Top Related IT Skills in the City of London by Category

For the 6 months to 19 December 2014, IT contractor jobs across the City of London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 4 (5.19%) SharePoint
2 2 (2.60%) Blackberry Enterprise Server
3 1 (1.30%) TIBCO EMS
3 1 (1.30%) WebLogic
3 1 (1.30%) Apache
3 1 (1.30%) Tomcat
3 1 (1.30%) MS Exchange
Applications
1 12 (15.58%) MS Office
2 5 (6.49%) MS Excel
3 3 (3.90%) MS Visio
4 1 (1.30%) MS PowerPoint
4 1 (1.30%) MS Project
Business Applications
1 21 (27.27%) Remedy ITSM
Cloud Services
1 7 (9.09%) Google Apps
2 1 (1.30%) SaaS
2 1 (1.30%) Office 365
Communications & Networking
1 5 (6.49%) Wi-Fi
2 2 (2.60%) Intranet
2 2 (2.60%) WAN
3 1 (1.30%) BIG-IP
3 1 (1.30%) LAN
3 1 (1.30%) VoIP
3 1 (1.30%) VPN
3 1 (1.30%) MPLS
3 1 (1.30%) DSL
3 1 (1.30%) Firewall
Database & Business Intelligence
1 3 (3.90%) Oracle Database
2 2 (2.60%) Hadoop
2 2 (2.60%) Big Data
3 1 (1.30%) Relational Database
3 1 (1.30%) BusinessObjects Web Intelligence
3 1 (1.30%) Oracle Database 11g
3 1 (1.30%) Crystal Reports
3 1 (1.30%) RDBMS
3 1 (1.30%) BusinessObjects
3 1 (1.30%) Data Warehouse
3 1 (1.30%) Data Mining
Development Applications
1 2 (2.60%) ClearQuest
1 2 (2.60%) Toad
2 1 (1.30%) Artifactory
2 1 (1.30%) Jenkins
2 1 (1.30%) Maven
2 1 (1.30%) Subversion
2 1 (1.30%) JIRA
2 1 (1.30%) Ant
2 1 (1.30%) JUnit
2 1 (1.30%) ClearCase
2 1 (1.30%) Eclipse
General
1 30 (38.96%) Finance
2 13 (16.88%) Banking
3 3 (3.90%) Investment Banking
3 3 (3.90%) Legal
4 2 (2.60%) Publishing
5 1 (1.30%) International Banking
5 1 (1.30%) Law
5 1 (1.30%) Financial Institution
Job Titles
1 30 (38.96%) Analyst
2 17 (22.08%) Service Analyst
3 8 (10.39%) Service Desk Analyst
4 7 (9.09%) Business Analyst
5 6 (7.79%) Project Manager
6 5 (6.49%) Service Management Analyst
6 5 (6.49%) Service Manager
6 5 (6.49%) Developer
7 4 (5.19%) Architect
8 3 (3.90%) IT Services Manager
8 3 (3.90%) Consultant
9 2 (2.60%) Technical Architect
9 2 (2.60%) Senior Business Analyst
9 2 (2.60%) Administrator
9 2 (2.60%) Process Analyst
9 2 (2.60%) Support Analyst
9 2 (2.60%) Senior Analyst
9 2 (2.60%) Customer Services Manager
9 2 (2.60%) Security Designer
9 2 (2.60%) Process Designer
Libraries, Frameworks & Software Standards
1 7 (9.09%) HTML
2 6 (7.79%) XML
3 3 (3.90%) SailPoint
3 3 (3.90%) Web Services
3 3 (3.90%) .NET
4 2 (2.60%) SOAP
4 2 (2.60%) ADO.NET
4 2 (2.60%) CSS
4 2 (2.60%) HTML5
5 1 (1.30%) Apache CXF
5 1 (1.30%) Spring
5 1 (1.30%) FIX Protocol
5 1 (1.30%) JSP
5 1 (1.30%) Servlets
5 1 (1.30%) Struts
5 1 (1.30%) J2EE
5 1 (1.30%) Rendezvous
5 1 (1.30%) Hibernate
Miscellaneous
1 8 (10.39%) Analytical Skills
2 7 (9.09%) Management Information System
3 5 (6.49%) Computer Science
3 5 (6.49%) CMDB
4 4 (5.19%) Fixed Income
4 4 (5.19%) Mainframe
4 4 (5.19%) SWIFT
5 3 (3.90%) Enterprise Software
5 3 (3.90%) Derivative
6 2 (2.60%) Blackberry
6 2 (2.60%) Open Source
7 1 (1.30%) User Experience
7 1 (1.30%) Data Integration
7 1 (1.30%) iPhone
7 1 (1.30%) Mobile App
7 1 (1.30%) iPad
7 1 (1.30%) Kindle
7 1 (1.30%) Smartphone
Operating Systems
1 20 (25.97%) Windows
2 13 (16.88%) UNIX
3 5 (6.49%) Android
3 5 (6.49%) Apple iOS
3 5 (6.49%) Mac OS
4 3 (3.90%) Linux
5 2 (2.60%) Windows Server 2003
5 2 (2.60%) Windows 7
6 1 (1.30%) Windows Server 2008
Processes & Methodologies
1 56 (72.73%) Service Management
2 52 (67.53%) ITIL
3 17 (22.08%) Service Delivery
4 14 (18.18%) Project Management
5 11 (14.29%) Stakeholder Management
6 7 (9.09%) Asset Management
7 6 (7.79%) PRINCE2
7 6 (7.79%) Incident Management
8 5 (6.49%) Business Analysis
8 5 (6.49%) Time Management
8 5 (6.49%) Release Management
8 5 (6.49%) Risk Management
9 4 (5.19%) Configuration Management
9 4 (5.19%) Cash Management
9 4 (5.19%) Continuous Improvement
9 4 (5.19%) Root Cause Analysis
9 4 (5.19%) Problem Management
10 3 (3.90%) Software Deployment
10 3 (3.90%) Analytics
10 3 (3.90%) Change Control
Programming Languages
1 10 (12.99%) SQL
2 4 (5.19%) JavaScript
2 4 (5.19%) Perl
3 3 (3.90%) PHP
3 3 (3.90%) PL/SQL
4 2 (2.60%) Shell Script
4 2 (2.60%) Python
4 2 (2.60%) Java
4 2 (2.60%) C
4 2 (2.60%) C#
4 2 (2.60%) PowerShell
5 1 (1.30%) C++
Qualifications
1 11 (14.29%) Degree
2 10 (12.99%) Security Cleared
3 6 (7.79%) SC Cleared
4 4 (5.19%) ITIL Certification
5 3 (3.90%) ITIL Foundation Certificate
6 2 (2.60%) PRINCE2 Practitioner
7 1 (1.30%) BC Cleared
7 1 (1.30%) DV Cleared
7 1 (1.30%) Six Sigma Green Belt
7 1 (1.30%) OCPJP
7 1 (1.30%) ISEB Practitioner
7 1 (1.30%) CCNA
7 1 (1.30%) CISSP
7 1 (1.30%) Cisco Certification
7 1 (1.30%) Oracle Certification
7 1 (1.30%) PRINCE2 Certification
7 1 (1.30%) Sun Certification
7 1 (1.30%) ISEB
7 1 (1.30%) PMP
7 1 (1.30%) PMI Certification
Quality Assurance & Compliance
1 4 (5.19%) SLA
2 3 (3.90%) QA
3 2 (2.60%) ISO 9001
3 2 (2.60%) COBIT
3 2 (2.60%) GPG13
4 1 (1.30%) ISO/IEC 20000
4 1 (1.30%) ISO/IEC 27001
System Software
1 10 (12.99%) Active Directory
2 1 (1.30%) XenApp
2 1 (1.30%) NLBS
2 1 (1.30%) VMware Workstation
Systems Management
1 4 (5.19%) SCOM
1 4 (5.19%) SCOrch
2 3 (3.90%) BMC PATROL
2 3 (3.90%) Control-M
3 2 (2.60%) ServiceCenter
3 2 (2.60%) SCCM
4 1 (1.30%) HP Quality Center
4 1 (1.30%) WSUS
4 1 (1.30%) Oracle Enterprise Manager
4 1 (1.30%) Systems Management Server (SMS)
Vendors
1 21 (27.27%) Remedy
2 17 (22.08%) Microsoft
3 16 (20.78%) BMC
4 7 (9.09%) ServiceNow
4 7 (9.09%) Google
5 5 (6.49%) Cisco
6 4 (5.19%) VMware
6 4 (5.19%) HP
6 4 (5.19%) Oracle
7 2 (2.60%) CA
7 2 (2.60%) Citrix
7 2 (2.60%) SAP
7 2 (2.60%) Nimsoft
8 1 (1.30%) MobileIron
8 1 (1.30%) FrontRange
8 1 (1.30%) Sybase
8 1 (1.30%) Business Objects
8 1 (1.30%) Peregrine
8 1 (1.30%) Apple
8 1 (1.30%) CheckPoint
City, London
Red10
Rate: £450 - £500 per day
Posted: 4 days ago
City, London
E-synergy Solutions
Rate: £250 - £275 per annum
Posted: 5 days ago
City, London
TEKsystems
Rate: £500 - £550 per annum
Posted: 5 days ago
City of London
Interquest - IQ ESM
Rate: £400 - £450 per day
Posted: 5 days ago
City of London
Interquest - IQ ESM
Rate: £350 - £425 per day
Posted: 5 days ago
City, London
Sanderson
Rate: flexible
Posted: 10 days ago