The table below looks at the statistics for ITSM skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 16 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
16 Sep 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 163 195 207
Rank change year-on-year
+32 +12
Contract jobs citing ITSM 40 30 24
As % of all contract IT jobs located in the City of London 0.68% 0.42% 0.30%
As % of the Processes & Methodologies category 0.89% 0.55% 0.40%
Number of daily rates quoted 32 20 21
Average daily rate
Keep up to 90%
of your Daily Rate
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£413 £394 £400
Average daily rate % change year-on-year
+4.76% -1.56%
90% offered a daily rate of more than £234 £295 £195
10% offered a daily rate of more than £598 £459 £550
UK excluding London average daily rate £425 £350 £325
% change year-on-year
+21.42% +7.69%
Number of hourly rates quoted 1 4 1
Average hourly rate £15.50 £17.74 £176.74
Average hourly rate % change year-on-year
-12.60% -89.96%
UK excluding London average hourly rate £16.33 £14.00 £17.00
% change year-on-year
+16.64% -17.64%
ITSM
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
4486 5485 6015
As % of all contract IT jobs located in the City of London 75.96% 76.61% 75.51%
Number of daily rates quoted 3366 4051 4450
Average daily rate £450 £450 £450
90% offered a daily rate of more than £320 £315 £300
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 42 69 92
Average hourly rate £21.75 £22.25 £27.50
Average hourly rate % change year-on-year
-2.24% -19.09%
90% offered a hourly rate of more than £13.46 £13.97 £15.00
10% offered a hourly rate of more than £35.00 £53.75 £50.50
UK excluding London average hourly rate £26.00 £30.00 £30.00
% change year-on-year
-13.33% -

ITSM
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the City of London

ITSM
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the City of London region.

ITSM Daily Rate Trend in the City of London

ITSM
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the City of London region over the 3 months to 16 September 2014.

ITSM Daily Rate Histogram in the City of London

ITSM
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the City of London region.

ITSM Hourly Rate Trend in the City of London

ITSM
Top 30 Related IT Skills in the City of London

For the 6 months to 16 September 2014, IT contractor jobs across the City of London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 61 (80.26%) ITIL
1 61 (80.26%) Service Management
2 25 (32.89%) Remedy
2 25 (32.89%) Remedy ITSM
3 20 (26.32%) Finance
4 18 (23.68%) Windows
5 16 (21.05%) Microsoft
5 16 (21.05%) BMC
6 14 (18.42%) Service Delivery
6 14 (18.42%) Banking
6 14 (18.42%) Analytical Skills
7 13 (17.11%) Security Cleared
7 13 (17.11%) ITIL Certification
7 13 (17.11%) UNIX
8 11 (14.47%) Project Management
8 11 (14.47%) SC Cleared
9 10 (13.16%) MS Office
10 9 (11.84%) PRINCE2
10 9 (11.84%) Degree
10 9 (11.84%) Management Information System
10 9 (11.84%) ServiceNow
11 8 (10.53%) SQL
11 8 (10.53%) Active Directory
12 7 (9.21%) Cisco
12 7 (9.21%) MS Excel
12 7 (9.21%) JavaScript
12 7 (9.21%) Stakeholder Management
13 6 (7.89%) Investment Banking
13 6 (7.89%) Problem Management
13 6 (7.89%) Oracle

ITSM
Top Related IT Skills in the City of London by Category

For the 6 months to 16 September 2014, IT contractor jobs across the City of London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 3 (3.95%) SharePoint
1 3 (3.95%) Blackberry Enterprise Server
2 2 (2.63%) MS Exchange
3 1 (1.32%) IIS
3 1 (1.32%) Apache
3 1 (1.32%) Tomcat
3 1 (1.32%) TIBCO EMS
3 1 (1.32%) Exchange Server 2007
Applications
1 10 (13.16%) MS Office
2 7 (9.21%) MS Excel
3 4 (5.26%) MS Visio
4 3 (3.95%) MS Project
5 2 (2.63%) MS PowerPoint
Business Applications
1 25 (32.89%) Remedy ITSM
2 1 (1.32%) Remedy AR System
2 1 (1.32%) Cerner Millennium
2 1 (1.32%) Oracle General Ledger
Cloud Services
1 4 (5.26%) SaaS
2 1 (1.32%) Google Apps
2 1 (1.32%) Office 365
Communications & Networking
1 3 (3.95%) DNS
2 2 (2.63%) DHCP
2 2 (2.63%) Firewall
2 2 (2.63%) VPN
3 1 (1.32%) Wi-Fi
3 1 (1.32%) BIG-IP
3 1 (1.32%) VLAN
3 1 (1.32%) iSCSI
3 1 (1.32%) FCoE
3 1 (1.32%) Fibre Channel
3 1 (1.32%) Multicast
3 1 (1.32%) SNMP
3 1 (1.32%) TCP/IP
3 1 (1.32%) LAN
3 1 (1.32%) VoIP
3 1 (1.32%) WAN
3 1 (1.32%) SAN
3 1 (1.32%) Intranet
3 1 (1.32%) MPLS
3 1 (1.32%) DSL
Database & Business Intelligence
1 4 (5.26%) SQL Server
2 2 (2.63%) Oracle Database
3 1 (1.32%) Crystal Reports
3 1 (1.32%) Data Warehouse
3 1 (1.32%) Data Mining
3 1 (1.32%) BusinessObjects
3 1 (1.32%) Oracle Database 11g
3 1 (1.32%) BusinessObjects Web Intelligence
Development Applications
1 1 (1.32%) Toad
1 1 (1.32%) ClearQuest
General
1 20 (26.32%) Finance
2 14 (18.42%) Banking
3 6 (7.89%) Investment Banking
4 2 (2.63%) Retail
4 2 (2.63%) Front Office
5 1 (1.32%) Back Office
5 1 (1.32%) Law
5 1 (1.32%) Legal
5 1 (1.32%) Advertising
5 1 (1.32%) Publishing
5 1 (1.32%) International Banking
5 1 (1.32%) French Language
5 1 (1.32%) German Language
5 1 (1.32%) Italian Language
5 1 (1.32%) Financial Institution
Job Titles
1 34 (44.74%) Analyst
2 15 (19.74%) Service Analyst
3 8 (10.53%) Consultant
3 8 (10.53%) Support Analyst
4 6 (7.89%) Service Manager
4 6 (7.89%) Service Management Analyst
4 6 (7.89%) ServiceNow Consultant
5 5 (6.58%) Architect
6 4 (5.26%) Project Manager
7 3 (3.95%) Business Analyst
7 3 (3.95%) Service Desk Analyst
7 3 (3.95%) Problem Analyst
7 3 (3.95%) Incident Analyst
7 3 (3.95%) Head of Service Management
8 2 (2.63%) Configuration Analyst
8 2 (2.63%) Support Engineer
8 2 (2.63%) Developer
8 2 (2.63%) Coordinator
8 2 (2.63%) Technical Architect
8 2 (2.63%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 6 (7.89%) XML
2 4 (5.26%) HTML
3 3 (3.95%) .NET
3 3 (3.95%) XSL
3 3 (3.95%) XML Schema
4 2 (2.63%) ADO.NET
4 2 (2.63%) CSS
4 2 (2.63%) SOAP
4 2 (2.63%) Web Services
4 2 (2.63%) HTML5
5 1 (1.32%) J2EE
5 1 (1.32%) Rendezvous
5 1 (1.32%) FIX Protocol
Miscellaneous
1 14 (18.42%) Analytical Skills
2 9 (11.84%) Management Information System
3 5 (6.58%) Mainframe
3 5 (6.58%) SWIFT
4 4 (5.26%) Derivative
4 4 (5.26%) Computer Science
4 4 (5.26%) CMDB
5 3 (3.95%) Blackberry
5 3 (3.95%) Fixed Income
6 1 (1.32%) STB
6 1 (1.32%) Freedom of Information
6 1 (1.32%) Smartphone
6 1 (1.32%) Client/Server
6 1 (1.32%) PMI
6 1 (1.32%) Foreign Exchange (FX)
6 1 (1.32%) NHS
6 1 (1.32%) Data Protection Act
6 1 (1.32%) Freedom of Information Act
6 1 (1.32%) iPhone
6 1 (1.32%) iPad
Operating Systems
1 18 (23.68%) Windows
2 13 (17.11%) UNIX
3 4 (5.26%) Windows 7
4 3 (3.95%) Linux
4 3 (3.95%) Windows Server 2003
5 2 (2.63%) Windows Server 2008
5 2 (2.63%) Windows XP
5 2 (2.63%) Solaris
6 1 (1.32%) Mac OS
6 1 (1.32%) Android
6 1 (1.32%) Apple iOS
Processes & Methodologies
1 61 (80.26%) ITIL
1 61 (80.26%) Service Management
2 14 (18.42%) Service Delivery
3 11 (14.47%) Project Management
4 9 (11.84%) PRINCE2
5 7 (9.21%) Stakeholder Management
6 6 (7.89%) Problem Management
6 6 (7.89%) Configuration Management
7 5 (6.58%) Six Sigma
7 5 (6.58%) Release Management
7 5 (6.58%) Cash Management
8 4 (5.26%) ITIL V3
8 4 (5.26%) Root Cause Analysis
8 4 (5.26%) Change Management
8 4 (5.26%) Disaster Recovery
8 4 (5.26%) Business Analysis
9 3 (3.95%) Incident Management
9 3 (3.95%) Programme Management
9 3 (3.95%) Asset Management
9 3 (3.95%) GAP Analysis
Programming Languages
1 8 (10.53%) SQL
2 7 (9.21%) JavaScript
3 6 (7.89%) C
4 3 (3.95%) Perl
4 3 (3.95%) PL/SQL
4 3 (3.95%) Java
4 3 (3.95%) Shell Script
4 3 (3.95%) PowerShell
5 2 (2.63%) Python
5 2 (2.63%) C#
6 1 (1.32%) C++
6 1 (1.32%) VBScript
6 1 (1.32%) VB
6 1 (1.32%) VBA
Qualifications
1 13 (17.11%) ITIL Certification
1 13 (17.11%) Security Cleared
2 11 (14.47%) SC Cleared
3 9 (11.84%) Degree
4 2 (2.63%) PRINCE2 Practitioner
4 2 (2.63%) PMI Certification
4 2 (2.63%) Cisco Certification
4 2 (2.63%) Microsoft Certification
4 2 (2.63%) PRINCE2 Certification
4 2 (2.63%) MCSE
4 2 (2.63%) CCNA
4 2 (2.63%) ITIL Foundation Certificate
5 1 (1.32%) MCP
5 1 (1.32%) CCA
5 1 (1.32%) Citrix Certification
5 1 (1.32%) CISSP
5 1 (1.32%) PMP
5 1 (1.32%) CISA
5 1 (1.32%) BC Cleared
5 1 (1.32%) Six Sigma Green Belt
Quality Assurance & Compliance
1 6 (7.89%) SLA
2 3 (3.95%) COBIT
3 2 (2.63%) ISO 9001
3 2 (2.63%) GPG13
4 1 (1.32%) QA
4 1 (1.32%) Sarbanes-Oxley
4 1 (1.32%) ISO/IEC 27001
System Software
1 8 (10.53%) Active Directory
2 2 (2.63%) VMware Infrastructure
2 2 (2.63%) XenApp
3 1 (1.32%) vSphere
3 1 (1.32%) VMware ESXi
3 1 (1.32%) vCloud
3 1 (1.32%) ISA Server
3 1 (1.32%) NLBS
3 1 (1.32%) NFS
Systems Management
1 4 (5.26%) SCOM
1 4 (5.26%) SCOrch
2 3 (3.95%) ServiceCenter
3 2 (2.63%) SCCM
3 2 (2.63%) WSUS
3 2 (2.63%) BMC PATROL
3 2 (2.63%) Control-M
4 1 (1.32%) Nagios
4 1 (1.32%) Oracle Enterprise Manager
4 1 (1.32%) Tivoli
4 1 (1.32%) Systems Management Server (SMS)
4 1 (1.32%) EMC NetWorker
4 1 (1.32%) HP UCMDB
Vendors
1 25 (32.89%) Remedy
2 16 (21.05%) Microsoft
2 16 (21.05%) BMC
3 9 (11.84%) ServiceNow
4 7 (9.21%) Cisco
5 6 (7.89%) Oracle
6 5 (6.58%) VMware
7 4 (5.26%) HP
8 3 (3.95%) Sybase
8 3 (3.95%) Citrix
9 2 (2.63%) SAP
9 2 (2.63%) CheckPoint
10 1 (1.32%) TIBCO
10 1 (1.32%) Cerner
10 1 (1.32%) Peregrine
10 1 (1.32%) Apple
10 1 (1.32%) Business Objects
10 1 (1.32%) IBM
10 1 (1.32%) Dell
10 1 (1.32%) EMC
City, London
Deerfoot IT Resources Ltd
Rate: £400 - £450 per day
Posted: Yesterday
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Annapurna
Rate: £350 - £380 per day
Posted: 5 days ago
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Rate: £130 - £170 per day + extra when on late shift
Posted: 12 days ago
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Rate: £510 - £550 per day
Posted: 13 days ago