The table below looks at the statistics for ITSM skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited ITSM over the 3 months to 2 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Oct 2014
Same period 2013 Same period 2012
IT Service Management (ITSM)
Rank 157 177 192
Rank change year-on-year
+20 +15
Contract jobs citing ITSM 45 44 29
As % of all contract IT jobs located in the City of London 0.76% 0.62% 0.38%
As % of the Processes & Methodologies category 0.99% 0.81% 0.50%
Number of daily rates quoted 32 34 24
Average daily rate
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of your Daily Rate
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£383 £400 £388
Average daily rate % change year-on-year
-4.37% +3.22%
90% offered a daily rate of more than £185 £308 £182
10% offered a daily rate of more than £548 £546 £550
UK excluding London average daily rate £425 £375 £325
% change year-on-year
+13.33% +15.38%
Number of hourly rates quoted 1 3 1
Average hourly rate £15.50 £13.97 £176.74
Average hourly rate % change year-on-year
+10.95% -92.09%
UK excluding London average hourly rate £15.58 £14.00 £16.00
% change year-on-year
+11.28% -12.50%
ITSM
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
4524 5460 5743
As % of all contract IT jobs located in the City of London 76.46% 76.55% 75.96%
Number of daily rates quoted 3423 4031 4257
Average daily rate £450 £450 £450
90% offered a daily rate of more than £320 £313 £300
10% offered a daily rate of more than £625 £600 £618
UK excluding London average daily rate £375 £365 £363
% change year-on-year
+2.73% +0.68%
Number of hourly rates quoted 44 70 93
Average hourly rate £21.62 £20.00 £32.50
Average hourly rate % change year-on-year
+8.10% -38.46%
90% offered a hourly rate of more than £12.50 £12.20 £16.05
10% offered a hourly rate of more than £35.00 £52.50 £53.38
UK excluding London average hourly rate £26.38 £30.00 £29.00
% change year-on-year
-12.08% +3.44%

ITSM
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing ITSM across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

ITSM Jobs Demand Trend in the City of London

ITSM
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the City of London region.

ITSM Daily Rate Trend in the City of London

ITSM
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the City of London region over the 3 months to 2 October 2014.

ITSM Daily Rate Histogram in the City of London

ITSM
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the City of London region.

ITSM Hourly Rate Trend in the City of London

ITSM
Top 30 Related IT Skills in the City of London

For the 6 months to 2 October 2014, IT contractor jobs across the City of London region citing ITSM also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM.

1 61 (81.33%) ITIL
2 60 (80.00%) Service Management
3 26 (34.67%) Remedy
3 26 (34.67%) Remedy ITSM
4 23 (30.67%) Finance
5 18 (24.00%) BMC
5 18 (24.00%) Windows
6 17 (22.67%) Microsoft
7 15 (20.00%) Analytical Skills
8 14 (18.67%) Service Delivery
9 13 (17.33%) Banking
9 13 (17.33%) Security Cleared
9 13 (17.33%) UNIX
10 11 (14.67%) MS Office
10 11 (14.67%) SC Cleared
10 11 (14.67%) Degree
11 10 (13.33%) Project Management
12 9 (12.00%) ITIL Certification
13 8 (10.67%) PRINCE2
13 8 (10.67%) SQL
13 8 (10.67%) MS Excel
13 8 (10.67%) Stakeholder Management
14 7 (9.33%) Management Information System
14 7 (9.33%) Incident Management
14 7 (9.33%) Release Management
14 7 (9.33%) Cisco
14 7 (9.33%) C
14 7 (9.33%) Configuration Management
15 6 (8.00%) Oracle
15 6 (8.00%) Active Directory

ITSM
Top Related IT Skills in the City of London by Category

For the 6 months to 2 October 2014, IT contractor jobs across the City of London region citing ITSM also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited ITSM. Up to 20 skills are shown per category.

Application Platforms
1 3 (4.00%) SharePoint
1 3 (4.00%) Blackberry Enterprise Server
2 2 (2.67%) MS Exchange
3 1 (1.33%) Exchange Server 2007
3 1 (1.33%) TIBCO EMS
3 1 (1.33%) Apache
3 1 (1.33%) Tomcat
3 1 (1.33%) IIS
Applications
1 11 (14.67%) MS Office
2 8 (10.67%) MS Excel
3 4 (5.33%) MS Visio
4 3 (4.00%) MS Project
5 2 (2.67%) MS PowerPoint
Business Applications
1 26 (34.67%) Remedy ITSM
2 1 (1.33%) Remedy AR System
Cloud Services
1 3 (4.00%) Google Apps
2 2 (2.67%) SaaS
3 1 (1.33%) Office 365
Communications & Networking
1 2 (2.67%) VPN
1 2 (2.67%) DNS
1 2 (2.67%) Firewall
1 2 (2.67%) Wi-Fi
2 1 (1.33%) FCoE
2 1 (1.33%) Fibre Channel
2 1 (1.33%) Multicast
2 1 (1.33%) BIG-IP
2 1 (1.33%) iSCSI
2 1 (1.33%) VLAN
2 1 (1.33%) DHCP
2 1 (1.33%) SNMP
2 1 (1.33%) TCP/IP
2 1 (1.33%) LAN
2 1 (1.33%) VoIP
2 1 (1.33%) WAN
2 1 (1.33%) SAN
2 1 (1.33%) MPLS
2 1 (1.33%) DSL
2 1 (1.33%) Intranet
Database & Business Intelligence
1 3 (4.00%) Oracle Database
2 2 (2.67%) SQL Server
2 2 (2.67%) Oracle Database 11g
3 1 (1.33%) BusinessObjects Web Intelligence
3 1 (1.33%) BusinessObjects
3 1 (1.33%) Data Warehouse
3 1 (1.33%) Data Mining
3 1 (1.33%) Crystal Reports
Development Applications
1 2 (2.67%) ClearQuest
1 2 (2.67%) Toad
General
1 23 (30.67%) Finance
2 13 (17.33%) Banking
3 4 (5.33%) Investment Banking
4 2 (2.67%) Publishing
4 2 (2.67%) Retail
5 1 (1.33%) Front Office
5 1 (1.33%) Back Office
5 1 (1.33%) Financial Institution
5 1 (1.33%) Law
5 1 (1.33%) Legal
5 1 (1.33%) International Banking
5 1 (1.33%) French Language
5 1 (1.33%) German Language
5 1 (1.33%) Italian Language
Job Titles
1 34 (45.33%) Analyst
2 16 (21.33%) Service Analyst
3 7 (9.33%) Service Manager
4 6 (8.00%) Service Management Analyst
5 5 (6.67%) Business Analyst
5 5 (6.67%) Support Analyst
6 4 (5.33%) Consultant
6 4 (5.33%) Architect
6 4 (5.33%) Project Manager
6 4 (5.33%) Service Desk Analyst
7 3 (4.00%) ServiceNow Consultant
7 3 (4.00%) Problem Analyst
7 3 (4.00%) Head of Service Management
7 3 (4.00%) Incident Analyst
7 3 (4.00%) Administrator
8 2 (2.67%) Process Analyst
8 2 (2.67%) Senior Business Analyst
8 2 (2.67%) DBA
8 2 (2.67%) Support Engineer
8 2 (2.67%) Developer
Libraries, Frameworks & Software Standards
1 4 (5.33%) HTML
1 4 (5.33%) XML
2 3 (4.00%) .NET
3 2 (2.67%) ADO.NET
3 2 (2.67%) CSS
3 2 (2.67%) SOAP
3 2 (2.67%) Web Services
3 2 (2.67%) HTML5
4 1 (1.33%) FIX Protocol
4 1 (1.33%) XML Schema
4 1 (1.33%) XSL
4 1 (1.33%) J2EE
4 1 (1.33%) Rendezvous
Miscellaneous
1 15 (20.00%) Analytical Skills
2 7 (9.33%) Management Information System
3 5 (6.67%) SWIFT
3 5 (6.67%) CMDB
3 5 (6.67%) Computer Science
3 5 (6.67%) Mainframe
4 4 (5.33%) Derivative
4 4 (5.33%) Fixed Income
5 3 (4.00%) Blackberry
6 1 (1.33%) User Experience
6 1 (1.33%) iPad
6 1 (1.33%) Kindle
6 1 (1.33%) Freedom of Information
6 1 (1.33%) iPhone
6 1 (1.33%) Data Protection Act
6 1 (1.33%) Freedom of Information Act
6 1 (1.33%) Smartphone
6 1 (1.33%) Client/Server
6 1 (1.33%) PMI
6 1 (1.33%) Foreign Exchange (FX)
Operating Systems
1 18 (24.00%) Windows
2 13 (17.33%) UNIX
3 4 (5.33%) Linux
4 3 (4.00%) Windows 7
4 3 (4.00%) Windows Server 2003
5 2 (2.67%) Android
5 2 (2.67%) Windows Server 2008
5 2 (2.67%) Mac OS
5 2 (2.67%) Apple iOS
6 1 (1.33%) Solaris
Processes & Methodologies
1 61 (81.33%) ITIL
2 60 (80.00%) Service Management
3 14 (18.67%) Service Delivery
4 10 (13.33%) Project Management
5 8 (10.67%) PRINCE2
5 8 (10.67%) Stakeholder Management
6 7 (9.33%) Incident Management
6 7 (9.33%) Release Management
6 7 (9.33%) Configuration Management
7 6 (8.00%) Problem Management
8 5 (6.67%) Business Analysis
8 5 (6.67%) Cash Management
9 4 (5.33%) Change Management
9 4 (5.33%) Disaster Recovery
9 4 (5.33%) ITIL V3
9 4 (5.33%) Continuous Improvement
9 4 (5.33%) Root Cause Analysis
10 3 (4.00%) People Management
10 3 (4.00%) Software Deployment
10 3 (4.00%) Asset Management
Programming Languages
1 8 (10.67%) SQL
2 7 (9.33%) C
3 5 (6.67%) JavaScript
4 4 (5.33%) Shell Script
5 3 (4.00%) PowerShell
5 3 (4.00%) Java
5 3 (4.00%) Perl
5 3 (4.00%) PL/SQL
6 2 (2.67%) C#
6 2 (2.67%) Python
7 1 (1.33%) C++
7 1 (1.33%) VBScript
7 1 (1.33%) VB
7 1 (1.33%) VBA
Qualifications
1 13 (17.33%) Security Cleared
2 11 (14.67%) SC Cleared
2 11 (14.67%) Degree
3 9 (12.00%) ITIL Certification
4 3 (4.00%) ITIL Foundation Certificate
5 2 (2.67%) Cisco Certification
5 2 (2.67%) Microsoft Certification
5 2 (2.67%) PRINCE2 Certification
5 2 (2.67%) PMI Certification
5 2 (2.67%) MCSE
5 2 (2.67%) CCNA
5 2 (2.67%) PRINCE2 Practitioner
6 1 (1.33%) Six Sigma Green Belt
6 1 (1.33%) BC Cleared
6 1 (1.33%) MCP
6 1 (1.33%) PMP
6 1 (1.33%) CCA
6 1 (1.33%) Citrix Certification
6 1 (1.33%) CISSP
6 1 (1.33%) CISA
Quality Assurance & Compliance
1 5 (6.67%) SLA
2 2 (2.67%) ISO 9001
2 2 (2.67%) GPG13
3 1 (1.33%) ISO/IEC 27001
3 1 (1.33%) QA
3 1 (1.33%) COBIT
System Software
1 6 (8.00%) Active Directory
2 2 (2.67%) VMware Infrastructure
2 2 (2.67%) XenApp
3 1 (1.33%) VMware ESXi
3 1 (1.33%) vCloud
3 1 (1.33%) vSphere
3 1 (1.33%) NLBS
3 1 (1.33%) NFS
3 1 (1.33%) ISA Server
Systems Management
1 4 (5.33%) SCOM
1 4 (5.33%) SCOrch
2 3 (4.00%) ServiceCenter
2 3 (4.00%) BMC PATROL
2 3 (4.00%) Control-M
3 2 (2.67%) Oracle Enterprise Manager
3 2 (2.67%) WSUS
3 2 (2.67%) SCCM
4 1 (1.33%) HP UCMDB
4 1 (1.33%) EMC NetWorker
4 1 (1.33%) Nagios
4 1 (1.33%) Tivoli
4 1 (1.33%) Systems Management Server (SMS)
Vendors
1 26 (34.67%) Remedy
2 18 (24.00%) BMC
3 17 (22.67%) Microsoft
4 7 (9.33%) Cisco
5 6 (8.00%) Oracle
5 6 (8.00%) ServiceNow
6 5 (6.67%) VMware
7 4 (5.33%) HP
8 3 (4.00%) Google
8 3 (4.00%) Sybase
8 3 (4.00%) Citrix
9 2 (2.67%) CheckPoint
9 2 (2.67%) SAP
10 1 (1.33%) F5
10 1 (1.33%) Becrypt
10 1 (1.33%) MobileIron
10 1 (1.33%) FrontRange
10 1 (1.33%) IBM
10 1 (1.33%) Dell
10 1 (1.33%) EMC
City, London
E-synergy Solutions
Rate: £160 - £200 per day
Posted: 2 days ago
City, London
Understanding Recruitment
Rate: £20000 - £25000 per annum + benefits
Posted: 3 days ago
City of London
Artemis IT Recruitment
Rate: £13.20 per hour
Posted: 9 days ago
City of London
Annapurna
Rate: £350 - £380 per day
Posted: 20 days ago
City of London
esynergy Solutions - UK
Rate: £130 - £170 per day + extra when on late shift
Posted: 27 days ago