The table below looks at the statistics for ITSM skills in IT contracts advertised for the City of London region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 29 September 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Sep 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 128 145 173
Rank change year-on-year
+17 +28
Contract jobs citing ITSM 45 40 41
As % of all contract IT jobs located in the City of London 1.32% 0.86% 0.69%
As % of the Processes & Methodologies category 1.50% 1.02% 0.87%
Number of daily rates quoted 36 25 30
Median daily rate £350 £375 £400
Median daily rate % change year-on-year
-6.66% -6.25%
90% offered a daily rate of more than £213 £219 £220
10% offered a daily rate of more than £575 £550 £553
UK excluding London median daily rate £375 £370 £425
% change year-on-year
+1.35% -12.94%
Number of hourly rates quoted 0 1 1
Median hourly rate - £17.98 £15.50
Median hourly rate % change year-on-year
- +16.00%
UK excluding London median hourly rate £13.00 £28.75 £14.50
% change year-on-year
-54.78% +98.27%
ITSM
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
2995 3915 4737
As % of all contract IT jobs located in the City of London 87.55% 84.34% 80.27%
Number of daily rates quoted 2390 3117 3565
Median daily rate £475 £474 £450
Median daily rate % change year-on-year
+0.31% +5.22%
90% offered a daily rate of more than £350 £315 £314
10% offered a daily rate of more than £625 £625 £625
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 21 36 52
Median hourly rate £19.92 £21.25 £21.62
Median hourly rate % change year-on-year
-6.25% -1.71%
90% offered a hourly rate of more than £12.50 £13.00 £12.50
10% offered a hourly rate of more than £50.00 £37.50 £35.75
UK excluding London median hourly rate £32.66 £34.00 £26.00
% change year-on-year
-3.95% +30.76%

ITSM
Jobs Demand Trend in the City of London

The demand trend of contract jobs across the City of London region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the City of London

ITSM
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the City of London region.

ITSM Daily Rate Trend in the City of London

ITSM
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the City of London region over the 3 months to 29 September 2016.

ITSM Daily Rate Histogram in the City of London

ITSM
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the City of London region.

ITSM Hourly Rate Trend in the City of London

ITSM
Top 30 Related IT Skills in the City of London

For the 6 months to 29 September 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region with a requirement for ITSM.

1 61 (78.21%) ITIL
2 53 (67.95%) Service Management
3 26 (33.33%) Finance
4 22 (28.21%) Configuration Management
5 19 (24.36%) Project Management
5 19 (24.36%) ITIL V3
6 17 (21.79%) ServiceNow
6 17 (21.79%) Incident Management
6 17 (21.79%) Remedy ITSM
6 17 (21.79%) Remedy
7 16 (20.51%) Problem Management
8 14 (17.95%) Security Cleared
8 14 (17.95%) Degree
8 14 (17.95%) Microsoft
8 14 (17.95%) Active Directory
8 14 (17.95%) Unix
9 13 (16.67%) Change Management
9 13 (16.67%) Perl
10 12 (15.38%) SQL
10 12 (15.38%) SharePoint
10 12 (15.38%) SC Cleared
11 11 (14.10%) Hedge funds
11 11 (14.10%) Financial Institution
12 10 (12.82%) HTML
12 10 (12.82%) JavaScript
12 10 (12.82%) XML
13 9 (11.54%) HTTP
13 9 (11.54%) Shell Script
13 9 (11.54%) PMP
13 9 (11.54%) PMI Certification

ITSM
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (15.38%) SharePoint
2 7 (8.97%) SharePoint 2010
3 1 (1.28%) FileNet
3 1 (1.28%) SAS
3 1 (1.28%) Skype for Business
3 1 (1.28%) WebSphere
3 1 (1.28%) WebSphere Application Server
Applications
1 8 (10.26%) MS Excel
2 3 (3.85%) MS Office
Business Applications
1 17 (21.79%) Remedy ITSM
2 1 (1.28%) SAP Business ByDesign
2 1 (1.28%) SAP ERP
Cloud Services
1 2 (2.56%) IaaS
1 2 (2.56%) Office 365
2 1 (1.28%) Cloud Computing
2 1 (1.28%) PaaS
2 1 (1.28%) SaaS
Communications & Networking
1 9 (11.54%) HTTP
1 9 (11.54%) LDAP
2 3 (3.85%) LAN
2 3 (3.85%) WAN
3 1 (1.28%) DNS
3 1 (1.28%) Firewall
3 1 (1.28%) SSL
Database & Business Intelligence
1 9 (11.54%) SQL Server
2 6 (7.69%) SQL Server Reporting Services
3 2 (2.56%) SQL Server Integration Services
4 1 (1.28%) DB2
4 1 (1.28%) Oracle Database
4 1 (1.28%) Pentaho
4 1 (1.28%) PowerCenter
Development Applications
1 2 (2.56%) Team Foundation Server
General
1 26 (33.33%) Finance
2 11 (14.10%) Financial Institution
3 8 (10.26%) Banking
4 4 (5.13%) Investment Banking
5 3 (3.85%) Retail
6 2 (2.56%) Advertising
Job Titles
1 14 (17.95%) Analyst
2 12 (15.38%) Developer
3 9 (11.54%) Consultant
3 9 (11.54%) Implementation Specialist
3 9 (11.54%) ITSM Specialist
3 9 (11.54%) Service Manager
4 6 (7.69%) Administrator
4 6 (7.69%) Configuration Analyst
4 6 (7.69%) IT Manager
4 6 (7.69%) IT Services Manager
4 6 (7.69%) Service Analyst
5 5 (6.41%) Incident Manager
5 5 (6.41%) IT Analyst
5 5 (6.41%) ITSM Analyst
5 5 (6.41%) SharePoint Administrator
6 4 (5.13%) Graduate
6 4 (5.13%) Service Management Consultant
7 3 (3.85%) Coordinator
7 3 (3.85%) Java Developer
7 3 (3.85%) Service Desk Manager
Libraries, Frameworks & Software Standards
1 10 (12.82%) HTML
1 10 (12.82%) XML
2 9 (11.54%) Ajax
2 9 (11.54%) CSS
3 6 (7.69%) Middleware
4 2 (2.56%) .NET
4 2 (2.56%) ASP.NET
4 2 (2.56%) Web Services
5 1 (1.28%) Flash
5 1 (1.28%) HTML5
5 1 (1.28%) JMS
5 1 (1.28%) jQuery
5 1 (1.28%) Node.js
5 1 (1.28%) Twitter Bootstrap
Miscellaneous
1 11 (14.10%) Hedge funds
2 9 (11.54%) CMDB
3 3 (3.85%) Clustering
3 3 (3.85%) Data Centre
4 2 (2.56%) Analytical Skills
4 2 (2.56%) Fintech
4 2 (2.56%) Management Information System
5 1 (1.28%) EMC Centera
5 1 (1.28%) EMC VMAX
5 1 (1.28%) EMC VNX
5 1 (1.28%) Public Cloud
5 1 (1.28%) Statistics
5 1 (1.28%) User Experience
Operating Systems
1 14 (17.95%) Unix
2 8 (10.26%) Windows
3 7 (8.97%) Linux
4 5 (6.41%) AIX
4 5 (6.41%) Windows Server
4 5 (6.41%) Windows Server 2008
4 5 (6.41%) Windows Server 2012
5 4 (5.13%) Red Hat Enterprise Linux
5 4 (5.13%) Solaris
5 4 (5.13%) SUSE
5 4 (5.13%) SUSE Linux Enterprise Server
6 2 (2.56%) Windows 7
7 1 (1.28%) Oracle Linux
7 1 (1.28%) Windows 8
Processes & Methodologies
1 61 (78.21%) ITIL
2 53 (67.95%) Service Management
3 22 (28.21%) Configuration Management
4 19 (24.36%) ITIL V3
4 19 (24.36%) Project Management
5 17 (21.79%) Incident Management
6 16 (20.51%) Problem Management
7 13 (16.67%) Change Management
8 9 (11.54%) Agile Software Development
8 9 (11.54%) CMMI
8 9 (11.54%) Programme Management
8 9 (11.54%) Software Engineering
9 6 (7.69%) Matrix Management
9 6 (7.69%) Matrix Organization
10 5 (6.41%) Service Delivery
10 5 (6.41%) Stakeholder Management
11 4 (5.13%) Algorithmic Trading
11 4 (5.13%) Data Management
11 4 (5.13%) High-Frequency Trading
11 4 (5.13%) Release Management
Programming Languages
1 13 (16.67%) Perl
2 12 (15.38%) SQL
3 10 (12.82%) JavaScript
4 9 (11.54%) Shell Script
5 6 (7.69%) PowerShell
6 5 (6.41%) Java
6 5 (6.41%) Ruby
7 2 (2.56%) C#
8 1 (1.28%) Bash Shell
8 1 (1.28%) Korn
Qualifications
1 14 (17.95%) Degree
1 14 (17.95%) Security Cleared
2 12 (15.38%) SC Cleared
3 9 (11.54%) PMI Certification
3 9 (11.54%) PMP
4 4 (5.13%) BC Cleared
5 3 (3.85%) Microsoft Certification
6 2 (2.56%) ITIL Certification
6 2 (2.56%) MCITP
6 2 (2.56%) MCTS
7 1 (1.28%) MCP
7 1 (1.28%) MCSA
7 1 (1.28%) MCSE
7 1 (1.28%) MOS
7 1 (1.28%) PRINCE2 Certification
7 1 (1.28%) SAP Certification
Quality Assurance & Compliance
1 6 (7.69%) COBIT
2 3 (3.85%) SLA
3 2 (2.56%) WCAG
4 1 (1.28%) PCI DSS
4 1 (1.28%) QA
System Software
1 14 (17.95%) Active Directory
2 3 (3.85%) Veritas Cluster Server
3 2 (2.56%) VMware Infrastructure
4 1 (1.28%) Virtual Machines
4 1 (1.28%) VMware ESXi
4 1 (1.28%) vSphere
Systems Management
1 6 (7.69%) SCOM
2 4 (5.13%) Puppet
3 1 (1.28%) Ansible
3 1 (1.28%) HP Data Protector
3 1 (1.28%) NetApp OnCommand
3 1 (1.28%) SCCM
3 1 (1.28%) ServiceCenter
3 1 (1.28%) Tivoli Storage Manager
3 1 (1.28%) WSUS
Vendors
1 17 (21.79%) Remedy
1 17 (21.79%) ServiceNow
2 14 (17.95%) Microsoft
3 5 (6.41%) BMC
4 4 (5.13%) EMC
5 3 (3.85%) IBM
5 3 (3.85%) Oracle
5 3 (3.85%) Veritas
6 2 (2.56%) Cisco
6 2 (2.56%) Citrix
6 2 (2.56%) HP
6 2 (2.56%) Sun
6 2 (2.56%) VMware
7 1 (1.28%) 3PAR
7 1 (1.28%) Brocade
7 1 (1.28%) BT
7 1 (1.28%) Solace
7 1 (1.28%) Symantec
7 1 (1.28%) TIBCO
7 1 (1.28%) xMatters