The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Second Line Support Analyst
Rank 295 322 321
Rank change year-on-year
+27 -1
Permanent jobs requiring a 2nd Line Support Analyst 23 5 12
As % of all permanent IT jobs located in the City of London 0.21% 0.042% 0.095%
As % of the Job Titles category 0.22% 0.045% 0.10%
Number of salaries quoted 22 5 12
Average salary £40,375 £25,500 £26,500
Average salary % change year-on-year
+58.33% -3.77%
90% offered a salary of more than £27,750 £24,000 £23,500
10% offered a salary of more than £55,000 £37,100 £35,000
UK excluding London average salary £24,000 £23,500 £23,000
% change year-on-year
+2.12% +2.17%
2nd Line Support Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
10440 11106 11887
As % of all permanent IT jobs located in the City of London 93.14% 93.20% 94.07%
Number of salaries quoted 8854 9715 10915
Average salary £52,500 £55,000 £52,500
Average salary % change year-on-year
-4.54% +4.76%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £80,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the City of London

2nd Line Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the City of London region.

2nd Line Support Analyst Salary Trend in the City of London

2nd Line Support Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the City of London region over the 3 months to 1 October 2014.

2nd Line Support Analyst Salary Histogram in the City of London

2nd Line Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 1 October 2014, IT jobs across the City of London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 26 (70.27%) Windows
2 21 (56.76%) Active Directory
3 20 (54.05%) SQL
4 18 (48.65%) MS Office
5 12 (32.43%) Microsoft
6 11 (29.73%) ITIL
7 10 (27.03%) UNIX
7 10 (27.03%) TCP/IP
7 10 (27.03%) Banking
8 9 (24.32%) Windows XP
9 8 (21.62%) XML
9 8 (21.62%) Linux
9 8 (21.62%) SQL Server
9 8 (21.62%) Java
9 8 (21.62%) Foreign Exchange (FX)
9 8 (21.62%) Derivative
9 8 (21.62%) Windows Server 2008
9 8 (21.62%) Windows 7
10 7 (18.92%) LAN
10 7 (18.92%) WAN
11 6 (16.22%) DNS
11 6 (16.22%) Windows Server 2003
11 6 (16.22%) Reuters
11 6 (16.22%) Bloomberg
11 6 (16.22%) Change Control
11 6 (16.22%) Finance
11 6 (16.22%) Legal
12 5 (13.51%) Cisco
12 5 (13.51%) Blackberry
12 5 (13.51%) DHCP

2nd Line Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 1 October 2014, IT jobs across the City of London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (10.81%) IIS
1 4 (10.81%) SharePoint
1 4 (10.81%) Blackberry Enterprise Server
2 3 (8.11%) MS Exchange
3 2 (5.41%) IBM Notes
3 2 (5.41%) Exchange Server 2010
4 1 (2.70%) WorkSite
Applications
1 18 (48.65%) MS Office
2 4 (10.81%) MS Excel
3 1 (2.70%) MS PowerPoint
Business Applications
1 1 (2.70%) Remedy ITSM
Communications & Networking
1 10 (27.03%) TCP/IP
2 7 (18.92%) LAN
2 7 (18.92%) WAN
3 6 (16.22%) DNS
4 5 (13.51%) DHCP
5 4 (10.81%) FTP
6 2 (5.41%) Wi-Fi
7 1 (2.70%) Wireless
7 1 (2.70%) Firewall
7 1 (2.70%) VPN
7 1 (2.70%) VoIP
Database & Business Intelligence
1 8 (21.62%) SQL Server
2 4 (10.81%) SQL Server 2005
2 4 (10.81%) SQL Server 2008
General
1 10 (27.03%) Banking
2 6 (16.22%) Finance
2 6 (16.22%) Legal
3 2 (5.41%) Law
Libraries, Frameworks & Software Standards
1 8 (21.62%) XML
2 5 (13.51%) .NET
3 1 (2.70%) Web Services
Miscellaneous
1 8 (21.62%) Foreign Exchange (FX)
1 8 (21.62%) Derivative
2 5 (13.51%) Blackberry
3 4 (10.81%) Handset
4 1 (2.70%) Smartphone
4 1 (2.70%) HP StorageWorks
Operating Systems
1 26 (70.27%) Windows
2 10 (27.03%) UNIX
3 9 (24.32%) Windows XP
4 8 (21.62%) Linux
4 8 (21.62%) Windows Server 2008
4 8 (21.62%) Windows 7
5 6 (16.22%) Windows Server 2003
6 4 (10.81%) Windows 2000
6 4 (10.81%) Windows Vista
7 1 (2.70%) Windows 8
7 1 (2.70%) Mac OS X
Processes & Methodologies
1 11 (29.73%) ITIL
2 6 (16.22%) Change Control
3 4 (10.81%) Quality Management
3 4 (10.81%) QMS
3 4 (10.81%) Root Cause Analysis
3 4 (10.81%) Capacity Planning
4 2 (5.41%) Service Management
4 2 (5.41%) Problem Management
4 2 (5.41%) Project Planning
4 2 (5.41%) Incident Management
4 2 (5.41%) Asset Management
5 1 (2.70%) Time Management
5 1 (2.70%) Line Management
5 1 (2.70%) ITSM
Programming Languages
1 20 (54.05%) SQL
2 8 (21.62%) Java
3 5 (13.51%) C#
4 4 (10.81%) VBScript
Qualifications
1 4 (10.81%) Degree
2 3 (8.11%) Microsoft Certification
2 3 (8.11%) MCSE
2 3 (8.11%) MCP
3 1 (2.70%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 4 (10.81%) ISO 9001
2 3 (8.11%) SLA
System Software
1 21 (56.76%) Active Directory
2 1 (2.70%) Hyper-V
Systems Management
1 1 (2.70%) SCDPM
Vendors
1 12 (32.43%) Microsoft
2 6 (16.22%) Reuters
2 6 (16.22%) Bloomberg
3 5 (13.51%) Cisco
4 4 (10.81%) Intel
4 4 (10.81%) Citrix
4 4 (10.81%) Mitel
4 4 (10.81%) LANDesk
5 2 (5.41%) Lotus
5 2 (5.41%) Dell
5 2 (5.41%) McAfee
5 2 (5.41%) Wyse
6 1 (2.70%) Remedy
6 1 (2.70%) HP
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