The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 26 May 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 May 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 280 335 328
Rank change year-on-year
+55 -7
Permanent jobs requiring a 2nd Line Support Analyst 21 14 5
As % of all permanent IT jobs located in the City of London 0.21% 0.11% 0.043%
As % of the Job Titles category 0.23% 0.12% 0.046%
Number of salaries quoted 19 14 5
Average salary £32,500 £27,500 £37,500
Average salary % change year-on-year
+18.18% -26.66%
90% offered a salary of more than £25,300 £23,000 £26,400
10% offered a salary of more than £37,500 £48,750 £58,500
UK excluding London average salary £24,500 £24,000 £24,500
% change year-on-year
+2.08% -2.04%
2nd Line Support Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
9252 11768 10807
As % of all permanent IT jobs located in the City of London 92.22% 92.52% 93.13%
Number of salaries quoted 7931 9974 9303
Average salary £55,000 £53,750 £52,500
Average salary % change year-on-year
+2.32% +2.38%
90% offered a salary of more than £33,000 £32,500 £33,000
10% offered a salary of more than £77,200 £75,000 £77,200
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the City of London

2nd Line Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the City of London region.

2nd Line Support Analyst Salary Trend in the City of London

2nd Line Support Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the City of London region over the 3 months to 26 May 2015.

2nd Line Support Analyst Salary Histogram in the City of London

2nd Line Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 26 May 2015, IT jobs across the City of London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 32 (60.38%) Microsoft
2 29 (54.72%) Windows
3 28 (52.83%) ITIL
4 26 (49.06%) MS Excel
5 23 (43.40%) Microsoft Certification
6 21 (39.62%) MCSE
7 20 (37.74%) Active Directory
7 20 (37.74%) Citrix
8 17 (32.08%) MS Office
9 15 (28.30%) Project Planning
10 14 (26.42%) Windows 7
10 14 (26.42%) Incident Management
11 13 (24.53%) Wyse
11 13 (24.53%) Problem Management
11 13 (24.53%) Change Control
12 11 (20.75%) Finance
12 11 (20.75%) TCP/IP
13 10 (18.87%) MS Exchange
14 8 (15.09%) LAN
14 8 (15.09%) WAN
14 8 (15.09%) Windows XP
15 7 (13.21%) DHCP
15 7 (13.21%) Windows Server 2003
15 7 (13.21%) Blackberry
15 7 (13.21%) Exchange Server 2010
15 7 (13.21%) Windows Server 2008
16 6 (11.32%) Exchange Server 2007
16 6 (11.32%) Apple
16 6 (11.32%) DNS
17 5 (9.43%) SLA

2nd Line Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 26 May 2015, IT jobs across the City of London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (18.87%) MS Exchange
2 7 (13.21%) Exchange Server 2010
3 6 (11.32%) Exchange Server 2007
4 4 (7.55%) Blackberry Enterprise Server
5 3 (5.66%) IIS
5 3 (5.66%) Exchange Server 2013
6 2 (3.77%) Exchange Server 2003
6 2 (3.77%) IBM Notes
Applications
1 26 (49.06%) MS Excel
2 17 (32.08%) MS Office
Business Applications
1 1 (1.89%) Dynamics NAV
Cloud Services
1 3 (5.66%) Symantec.cloud
2 1 (1.89%) Office 365
Communications & Networking
1 11 (20.75%) TCP/IP
2 8 (15.09%) LAN
2 8 (15.09%) WAN
3 7 (13.21%) DHCP
4 6 (11.32%) DNS
5 4 (7.55%) VPN
5 4 (7.55%) VoIP
6 3 (5.66%) Firewall
6 3 (5.66%) IP Telephony
6 3 (5.66%) Wi-Fi
7 2 (3.77%) VLAN
7 2 (3.77%) ADSL
8 1 (1.89%) Wireless
Database & Business Intelligence
1 5 (9.43%) SQL Server
General
1 11 (20.75%) Finance
2 5 (9.43%) Banking
3 4 (7.55%) Retail
4 3 (5.66%) Law
4 3 (5.66%) Legal
4 3 (5.66%) Back Office
5 1 (1.89%) Financial Institution
5 1 (1.89%) Multimedia
5 1 (1.89%) Investment Banking
5 1 (1.89%) Front Office
Miscellaneous
1 7 (13.21%) Blackberry
2 1 (1.89%) EPoS
2 1 (1.89%) Thin Client
2 1 (1.89%) Analytical Skills
2 1 (1.89%) Video Conferencing
2 1 (1.89%) Fat Client
Operating Systems
1 29 (54.72%) Windows
2 14 (26.42%) Windows 7
3 8 (15.09%) Windows XP
4 7 (13.21%) Windows Server 2003
4 7 (13.21%) Windows Server 2008
5 5 (9.43%) Windows Vista
6 4 (7.55%) Windows Server 2012
7 2 (3.77%) Apple iOS
7 2 (3.77%) Windows 8
8 1 (1.89%) Linux
8 1 (1.89%) Windows 2000
8 1 (1.89%) Mac OS X
8 1 (1.89%) Mac OS
8 1 (1.89%) Android
Processes & Methodologies
1 28 (52.83%) ITIL
2 15 (28.30%) Project Planning
3 14 (26.42%) Incident Management
4 13 (24.53%) Problem Management
4 13 (24.53%) Change Control
5 5 (9.43%) Service Management
6 4 (7.55%) Service Delivery
7 2 (3.77%) Migration
7 2 (3.77%) ITIL V3
7 2 (3.77%) CRM
8 1 (1.89%) B2B
8 1 (1.89%) ERP
8 1 (1.89%) Project Management
8 1 (1.89%) ITSM
8 1 (1.89%) Mobile Device Management
8 1 (1.89%) Business Continuity Management
8 1 (1.89%) Agile Software Development
8 1 (1.89%) Business Continuity
Programming Languages
1 5 (9.43%) SQL
2 1 (1.89%) Java
Qualifications
1 23 (43.40%) Microsoft Certification
2 21 (39.62%) MCSE
3 5 (9.43%) MCITP
4 4 (7.55%) MCSA
5 3 (5.66%) Cisco Certification
5 3 (5.66%) ITIL Certification
5 3 (5.66%) CCNA
5 3 (5.66%) ITIL Foundation Certificate
6 2 (3.77%) MCP
7 1 (1.89%) CCNP
7 1 (1.89%) A+ Certification
7 1 (1.89%) Security Cleared
7 1 (1.89%) Degree
7 1 (1.89%) MOS
7 1 (1.89%) MCTS
Quality Assurance & Compliance
1 5 (9.43%) SLA
System Software
1 20 (37.74%) Active Directory
2 5 (9.43%) VMware Infrastructure
3 1 (1.89%) XenApp
Systems Management
1 3 (5.66%) Norton AntiVirus
1 3 (5.66%) Symantec Enterprise Vault
1 3 (5.66%) SCCM
2 1 (1.89%) Casper Suite
2 1 (1.89%) AirWatch
Vendors
1 32 (60.38%) Microsoft
2 20 (37.74%) Citrix
3 13 (24.53%) Wyse
4 6 (11.32%) Apple
5 5 (9.43%) VMware
6 3 (5.66%) Cisco
6 3 (5.66%) Symantec
6 3 (5.66%) Postini
7 2 (3.77%) Draytek
7 2 (3.77%) Lotus
7 2 (3.77%) Reuters
7 2 (3.77%) Bloomberg
8 1 (1.89%) HP
8 1 (1.89%) Oracle
8 1 (1.89%) Juniper
8 1 (1.89%) ServiceNow
8 1 (1.89%) LANDesk
8 1 (1.89%) Mitel
City, London
Westbourne Partners
Salary: From £30,000 to £35,000 per annum
Posted: 5 days ago
City, London
Harvey Nash plc
Posted: 5 days ago