The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 26 January 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
26 Jan 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 278 292 300
Rank change year-on-year
+14 +8
Permanent jobs requiring a 2nd Line Support Analyst 31 14 8
As % of all permanent IT jobs located in the City of London 0.30% 0.13% 0.073%
As % of the Job Titles category 0.32% 0.14% 0.077%
Number of salaries quoted 30 14 8
Average salary £40,000 £28,500 £37,500
Average salary % change year-on-year
+40.35% -24.00%
UK excluding London average salary £26,000 £25,000 £24,250
% change year-on-year
+4.00% +3.09%
2nd Line Support Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
9575 9766 10349
As % of all permanent IT jobs located in the City of London 93.44% 92.91% 94.12%
Number of salaries quoted 8356 8351 9325
Average salary £55,000 £55,000 £51,000
Average salary % change year-on-year
- +7.84%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £77,500 £75,000 £80,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the City of London

2nd Line Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the City of London region.

2nd Line Support Analyst Salary Trend in the City of London

2nd Line Support Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the City of London region over the 3 months to 26 January 2015.

2nd Line Support Analyst Salary Histogram in the City of London

2nd Line Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 26 January 2015, IT jobs across the City of London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 31 (54.39%) Windows
2 29 (50.88%) ITIL
3 27 (47.37%) Microsoft
4 24 (42.11%) MS Excel
5 22 (38.60%) MS Office
5 22 (38.60%) Citrix
6 18 (31.58%) Windows 7
7 17 (29.82%) Incident Management
7 17 (29.82%) Project Planning
7 17 (29.82%) MCSE
7 17 (29.82%) Microsoft Certification
8 16 (28.07%) Active Directory
8 16 (28.07%) Wyse
8 16 (28.07%) Problem Management
8 16 (28.07%) Change Control
9 15 (26.32%) SQL
10 12 (21.05%) Banking
11 10 (17.54%) Finance
12 9 (15.79%) UNIX
13 7 (12.28%) Java
13 7 (12.28%) XML
13 7 (12.28%) Linux
13 7 (12.28%) Windows XP
13 7 (12.28%) Foreign Exchange (FX)
13 7 (12.28%) Derivative
13 7 (12.28%) FIX Protocol
14 6 (10.53%) TCP/IP
15 5 (8.77%) WAN
15 5 (8.77%) DHCP
15 5 (8.77%) LAN

2nd Line Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 26 January 2015, IT jobs across the City of London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (5.26%) MS Exchange
1 3 (5.26%) Blackberry Enterprise Server
1 3 (5.26%) IBM Notes
2 1 (1.75%) SharePoint
2 1 (1.75%) SharePoint 2010
2 1 (1.75%) Exchange Server 2010
Applications
1 24 (42.11%) MS Excel
2 22 (38.60%) MS Office
3 2 (3.51%) MS PowerPoint
Cloud Services
1 1 (1.75%) Office 365
Communications & Networking
1 6 (10.53%) TCP/IP
2 5 (8.77%) LAN
2 5 (8.77%) WAN
2 5 (8.77%) DHCP
3 4 (7.02%) DNS
4 3 (5.26%) IP Telephony
5 2 (3.51%) VoIP
6 1 (1.75%) 3G
6 1 (1.75%) Wireless
6 1 (1.75%) VPN
6 1 (1.75%) Broadband
Database & Business Intelligence
1 4 (7.02%) SQL Server
General
1 12 (21.05%) Banking
2 10 (17.54%) Finance
3 3 (5.26%) Legal
4 2 (3.51%) Law
5 1 (1.75%) Financial Institution
5 1 (1.75%) Front Office
5 1 (1.75%) Retail
5 1 (1.75%) Investment Banking
Libraries, Frameworks & Software Standards
1 7 (12.28%) XML
1 7 (12.28%) FIX Protocol
Miscellaneous
1 7 (12.28%) Foreign Exchange (FX)
1 7 (12.28%) Derivative
2 5 (8.77%) Blackberry
3 2 (3.51%) Analytical Skills
4 1 (1.75%) Fat Client
4 1 (1.75%) Digital Media
4 1 (1.75%) EPoS
4 1 (1.75%) Thin Client
Operating Systems
1 31 (54.39%) Windows
2 18 (31.58%) Windows 7
3 9 (15.79%) UNIX
4 7 (12.28%) Linux
4 7 (12.28%) Windows XP
5 4 (7.02%) Windows Vista
5 4 (7.02%) Windows 8
6 2 (3.51%) Android
6 2 (3.51%) Windows Server 2008
6 2 (3.51%) Apple iOS
6 2 (3.51%) Mac OS X
6 2 (3.51%) Windows Server 2003
Processes & Methodologies
1 29 (50.88%) ITIL
2 17 (29.82%) Incident Management
2 17 (29.82%) Project Planning
3 16 (28.07%) Problem Management
3 16 (28.07%) Change Control
4 5 (8.77%) Service Management
5 3 (5.26%) Service Delivery
5 3 (5.26%) CRM
6 2 (3.51%) ITIL V3
7 1 (1.75%) Project Management
7 1 (1.75%) Mobile Device Management
7 1 (1.75%) Business Continuity Management
7 1 (1.75%) Practice Management
7 1 (1.75%) Business Continuity
7 1 (1.75%) Document Management
7 1 (1.75%) Time Management
Programming Languages
1 15 (26.32%) SQL
2 7 (12.28%) Java
Qualifications
1 17 (29.82%) MCSE
1 17 (29.82%) Microsoft Certification
2 4 (7.02%) MCP
3 2 (3.51%) CCNA
3 2 (3.51%) Cisco Certification
4 1 (1.75%) ITIL Certification
Quality Assurance & Compliance
1 3 (5.26%) SLA
System Software
1 16 (28.07%) Active Directory
2 1 (1.75%) Citrix Presentation Server
Systems Management
1 2 (3.51%) Norton AntiVirus
2 1 (1.75%) SCCM
2 1 (1.75%) Casper Suite
Vendors
1 27 (47.37%) Microsoft
2 22 (38.60%) Citrix
3 16 (28.07%) Wyse
4 5 (8.77%) Apple
5 4 (7.02%) Reuters
5 4 (7.02%) Bloomberg
6 3 (5.26%) Cisco
6 3 (5.26%) Lotus
7 2 (3.51%) Symantec
7 2 (3.51%) CheckPoint
8 1 (1.75%) Siemens
8 1 (1.75%) Altiris
8 1 (1.75%) ServiceNow