The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 245 263 302
Rank change year-on-year
+18 +39
Permanent jobs requiring a 2nd Line Support Analyst 16 55 19
As % of all permanent IT jobs located in the City of London 0.24% 0.54% 0.19%
As % of the Job Titles category 0.25% 0.57% 0.20%
Number of salaries quoted 9 41 19
Average salary £27,500 £30,750 £28,500
Average salary % change year-on-year
-10.56% +7.89%
90% offered a salary of more than £24,300 £23,500 £22,500
10% offered a salary of more than £32,600 £41,750 £55,000
UK excluding London average salary £25,000 £25,000 £23,500
% change year-on-year
- +6.38%
2nd Line Support Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
6363 9725 9706
As % of all permanent IT jobs located in the City of London 95.07% 95.35% 94.54%
Number of salaries quoted 5728 8455 8287
Average salary £57,500 £54,500 £55,000
Average salary % change year-on-year
+5.50% -0.90%
90% offered a salary of more than £35,000 £33,000 £32,500
10% offered a salary of more than £85,000 £80,000 £77,500
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

2nd Line Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the City of London

2nd Line Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the City of London region.

2nd Line Support Analyst Salary Trend in the City of London

2nd Line Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 5 February 2016, IT jobs across the City of London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 37 (86.05%) Windows
2 35 (81.40%) Active Directory
3 26 (60.47%) Microsoft
3 26 (60.47%) Windows 7
4 24 (55.81%) MS Office
5 21 (48.84%) Citrix
5 21 (48.84%) ITIL
6 20 (46.51%) Windows Server
7 19 (44.19%) Windows Server 2008
7 19 (44.19%) MS Exchange
8 16 (37.21%) Microsoft Certification
8 16 (37.21%) Blackberry
8 16 (37.21%) Blackberry Enterprise Server
9 14 (32.56%) Cisco
9 14 (32.56%) MS Excel
9 14 (32.56%) Exchange Server 2010
10 12 (27.91%) SQL
10 12 (27.91%) Exchange Server 2007
11 11 (25.58%) VPN
12 10 (23.26%) TCP/IP
12 10 (23.26%) Windows Server 2003
13 9 (20.93%) iPad
13 9 (20.93%) iPhone
13 9 (20.93%) MCSE
13 9 (20.93%) Banking
13 9 (20.93%) Finance
14 8 (18.60%) Video Conferencing
14 8 (18.60%) Degree
14 8 (18.60%) Windows 8
15 7 (16.28%) ITIL V3

2nd Line Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 5 February 2016, IT jobs across the City of London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 19 (44.19%) MS Exchange
2 16 (37.21%) Blackberry Enterprise Server
3 14 (32.56%) Exchange Server 2010
4 12 (27.91%) Exchange Server 2007
5 7 (16.28%) Exchange Server 2013
6 1 (2.33%) IIS
Applications
1 24 (55.81%) MS Office
2 14 (32.56%) MS Excel
3 1 (2.33%) Adobe Creative Suite
3 1 (2.33%) MS Visio
Cloud Services
1 1 (2.33%) Adobe Creative Cloud
1 1 (2.33%) Office 365
Communications & Networking
1 11 (25.58%) VPN
2 10 (23.26%) TCP/IP
3 6 (13.95%) LAN
3 6 (13.95%) VoIP
4 5 (11.63%) WAN
5 2 (4.65%) DHCP
5 2 (4.65%) DNS
5 2 (4.65%) Internet
5 2 (4.65%) IP Telephony
6 1 (2.33%) Broadband
6 1 (2.33%) Firewall
6 1 (2.33%) HTTP
6 1 (2.33%) LDAP
6 1 (2.33%) Wireless
Database & Business Intelligence
1 1 (2.33%) SQL Server
1 1 (2.33%) SQL Server 2000
1 1 (2.33%) SQL Server 2005
General
1 9 (20.93%) Banking
1 9 (20.93%) Finance
2 4 (9.30%) Legal
3 3 (6.98%) Law
3 3 (6.98%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (2.33%) .NET
1 1 (2.33%) .NET Framework
1 1 (2.33%) Software Packaging
Miscellaneous
1 16 (37.21%) Blackberry
2 9 (20.93%) iPad
2 9 (20.93%) iPhone
3 8 (18.60%) Video Conferencing
4 2 (4.65%) Handset
5 1 (2.33%) Analytical Skills
5 1 (2.33%) Fat Client
5 1 (2.33%) Mathematics
5 1 (2.33%) Thin Client
Operating Systems
1 37 (86.05%) Windows
2 26 (60.47%) Windows 7
3 20 (46.51%) Windows Server
4 19 (44.19%) Windows Server 2008
5 10 (23.26%) Windows Server 2003
6 8 (18.60%) Windows 8
7 6 (13.95%) Windows Server 2012
8 1 (2.33%) Android
8 1 (2.33%) Apple iOS
8 1 (2.33%) Linux
8 1 (2.33%) Mac OS X
8 1 (2.33%) Windows 10
8 1 (2.33%) Windows Vista
8 1 (2.33%) Windows XP
Processes & Methodologies
1 21 (48.84%) ITIL
2 7 (16.28%) ITIL V3
2 7 (16.28%) Service Management
2 7 (16.28%) Wealth Management
3 5 (11.63%) Presales
4 4 (9.30%) Incident Management
4 4 (9.30%) Problem Management
5 3 (6.98%) ITSM
6 1 (2.33%) Change Management
6 1 (2.33%) CRM
6 1 (2.33%) Data Protection
6 1 (2.33%) Disaster Recovery
6 1 (2.33%) Kalman Filter
6 1 (2.33%) Line Management
6 1 (2.33%) Load Balancing
6 1 (2.33%) Mentoring
6 1 (2.33%) Patch Management
6 1 (2.33%) Project Planning
6 1 (2.33%) SDLC
6 1 (2.33%) Web Filtering
Programming Languages
1 12 (27.91%) SQL
2 6 (13.95%) C
3 1 (2.33%) Java
3 1 (2.33%) Shell Script
Qualifications
1 16 (37.21%) Microsoft Certification
2 9 (20.93%) MCSE
3 8 (18.60%) Degree
4 7 (16.28%) Citrix Certification
4 7 (16.28%) MCDST
4 7 (16.28%) MCSA
4 7 (16.28%) MCTS
5 6 (13.95%) MCITP
5 6 (13.95%) MCP
6 1 (2.33%) CCNA
6 1 (2.33%) CCNP
6 1 (2.33%) Cisco Certification
6 1 (2.33%) HND
6 1 (2.33%) MOS
6 1 (2.33%) NVQ Level 3
6 1 (2.33%) NVQ Level 4
Quality Assurance & Compliance
1 7 (16.28%) SLA
System Software
1 35 (81.40%) Active Directory
2 5 (11.63%) XenApp
3 2 (4.65%) VMware Infrastructure
3 2 (4.65%) XenDesktop
4 1 (2.33%) Terminal Services
Systems Management
1 7 (16.28%) Norton AntiVirus
2 1 (2.33%) WSUS
Vendors
1 26 (60.47%) Microsoft
2 21 (48.84%) Citrix
3 14 (32.56%) Cisco
4 7 (16.28%) McAfee
4 7 (16.28%) Remedy
4 7 (16.28%) Symantec
5 6 (13.95%) Apple
6 5 (11.63%) Avaya
7 3 (6.98%) FrontRange
7 3 (6.98%) MobileIron
8 2 (4.65%) AppSense
8 2 (4.65%) VMware
9 1 (2.33%) Adobe
9 1 (2.33%) Bloomberg
9 1 (2.33%) iManage
9 1 (2.33%) Juniper
9 1 (2.33%) LANDesk
9 1 (2.33%) Mitel
9 1 (2.33%) Reuters
9 1 (2.33%) Wyse
City, London
Harvey Nash plc
Salary: £25000 - £34000 per annum + bonus and benefits
Posted: 2 days ago
City, London
The Bridge Ltd
Salary: From £28,000 to £36,000 per annum
Posted: 4 days ago