The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 28 April 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Apr 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 283 330 318
Rank change year-on-year
+47 -12
Permanent jobs requiring a 2nd Line Support Analyst 27 16 7
As % of all permanent IT jobs located in the City of London 0.26% 0.13% 0.059%
As % of the Job Titles category 0.28% 0.14% 0.063%
Number of salaries quoted 27 16 6
Average salary £32,500 £37,750 £32,750
Average salary % change year-on-year
-13.90% +15.26%
90% offered a salary of more than £22,500 £23,750 £27,000
10% offered a salary of more than £41,000 £52,500 £55,000
UK excluding London average salary £25,000 £23,500 £24,750
% change year-on-year
+6.38% -5.05%
2nd Line Support Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
9776 11554 11033
As % of all permanent IT jobs located in the City of London 92.80% 92.49% 93.41%
Number of salaries quoted 8309 9740 9632
Average salary £55,000 £52,500 £52,500
Average salary % change year-on-year
+4.76% -
90% offered a salary of more than £33,500 £32,500 £33,500
10% offered a salary of more than £77,500 £77,500 £77,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

2nd Line Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the City of London

2nd Line Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the City of London region.

2nd Line Support Analyst Salary Trend in the City of London

2nd Line Support Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the City of London region over the 3 months to 28 April 2015.

2nd Line Support Analyst Salary Histogram in the City of London

2nd Line Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 28 April 2015, IT jobs across the City of London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 35 (62.50%) Microsoft
2 31 (55.36%) ITIL
3 29 (51.79%) Windows
3 29 (51.79%) MS Excel
4 26 (46.43%) Microsoft Certification
5 24 (42.86%) Citrix
5 24 (42.86%) MCSE
6 19 (33.93%) Active Directory
7 18 (32.14%) MS Office
7 18 (32.14%) Project Planning
8 17 (30.36%) Incident Management
9 16 (28.57%) Problem Management
9 16 (28.57%) Wyse
9 16 (28.57%) Windows 7
9 16 (28.57%) Change Control
10 11 (19.64%) Finance
10 11 (19.64%) TCP/IP
11 10 (17.86%) MS Exchange
12 8 (14.29%) Blackberry
13 7 (12.50%) Apple
13 7 (12.50%) LAN
13 7 (12.50%) WAN
13 7 (12.50%) Windows XP
13 7 (12.50%) Exchange Server 2010
14 6 (10.71%) Windows Server 2008
14 6 (10.71%) Exchange Server 2007
14 6 (10.71%) DHCP
14 6 (10.71%) Windows Server 2003
15 5 (8.93%) Blackberry Enterprise Server
15 5 (8.93%) CCNA

2nd Line Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 28 April 2015, IT jobs across the City of London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (17.86%) MS Exchange
2 7 (12.50%) Exchange Server 2010
3 6 (10.71%) Exchange Server 2007
4 5 (8.93%) Blackberry Enterprise Server
5 3 (5.36%) IIS
5 3 (5.36%) IBM Notes
5 3 (5.36%) Exchange Server 2013
6 2 (3.57%) Exchange Server 2003
Applications
1 29 (51.79%) MS Excel
2 18 (32.14%) MS Office
Business Applications
1 1 (1.79%) Dynamics NAV
Cloud Services
1 3 (5.36%) Symantec.cloud
2 1 (1.79%) Office 365
Communications & Networking
1 11 (19.64%) TCP/IP
2 7 (12.50%) LAN
2 7 (12.50%) WAN
3 6 (10.71%) DHCP
4 5 (8.93%) DNS
5 4 (7.14%) VPN
5 4 (7.14%) VoIP
6 3 (5.36%) Wi-Fi
6 3 (5.36%) IP Telephony
7 2 (3.57%) VLAN
7 2 (3.57%) ADSL
7 2 (3.57%) Firewall
8 1 (1.79%) Wireless
Database & Business Intelligence
1 5 (8.93%) SQL Server
General
1 11 (19.64%) Finance
2 5 (8.93%) Banking
3 3 (5.36%) Retail
3 3 (5.36%) Back Office
4 2 (3.57%) Law
4 2 (3.57%) Legal
5 1 (1.79%) Financial Institution
5 1 (1.79%) Front Office
5 1 (1.79%) Multimedia
5 1 (1.79%) Investment Banking
Miscellaneous
1 8 (14.29%) Blackberry
2 2 (3.57%) Analytical Skills
3 1 (1.79%) Fat Client
3 1 (1.79%) Video Conferencing
3 1 (1.79%) EPoS
3 1 (1.79%) Thin Client
Operating Systems
1 29 (51.79%) Windows
2 16 (28.57%) Windows 7
3 7 (12.50%) Windows XP
4 6 (10.71%) Windows Server 2003
4 6 (10.71%) Windows Server 2008
5 5 (8.93%) Windows Vista
6 4 (7.14%) Apple iOS
6 4 (7.14%) Windows 8
7 3 (5.36%) Windows Server 2012
7 3 (5.36%) Android
8 1 (1.79%) Mac OS
8 1 (1.79%) Mac OS X
8 1 (1.79%) Windows 2000
Processes & Methodologies
1 31 (55.36%) ITIL
2 18 (32.14%) Project Planning
3 17 (30.36%) Incident Management
4 16 (28.57%) Problem Management
4 16 (28.57%) Change Control
5 5 (8.93%) Service Management
6 4 (7.14%) Service Delivery
7 2 (3.57%) Migration
7 2 (3.57%) CRM
7 2 (3.57%) ITIL V3
8 1 (1.79%) Mobile Device Management
8 1 (1.79%) Business Continuity Management
8 1 (1.79%) ERP
8 1 (1.79%) B2B
8 1 (1.79%) Project Management
8 1 (1.79%) Business Continuity
8 1 (1.79%) Agile Software Development
8 1 (1.79%) ITSM
Programming Languages
1 4 (7.14%) SQL
2 1 (1.79%) Java
Qualifications
1 26 (46.43%) Microsoft Certification
2 24 (42.86%) MCSE
3 5 (8.93%) CCNA
3 5 (8.93%) Cisco Certification
3 5 (8.93%) MCITP
4 4 (7.14%) MCP
4 4 (7.14%) MCSA
4 4 (7.14%) ITIL Certification
5 3 (5.36%) ITIL Foundation Certificate
6 1 (1.79%) Degree
6 1 (1.79%) MOS
6 1 (1.79%) MCTS
6 1 (1.79%) A+ Certification
6 1 (1.79%) CCNP
Quality Assurance & Compliance
1 5 (8.93%) SLA
System Software
1 19 (33.93%) Active Directory
2 5 (8.93%) VMware Infrastructure
3 1 (1.79%) XenApp
Systems Management
1 3 (5.36%) Norton AntiVirus
1 3 (5.36%) SCCM
1 3 (5.36%) Symantec Enterprise Vault
2 1 (1.79%) Casper Suite
2 1 (1.79%) AirWatch
Vendors
1 35 (62.50%) Microsoft
2 24 (42.86%) Citrix
3 16 (28.57%) Wyse
4 7 (12.50%) Apple
5 5 (8.93%) VMware
6 3 (5.36%) Symantec
6 3 (5.36%) Postini
6 3 (5.36%) Lotus
6 3 (5.36%) Cisco
7 2 (3.57%) Reuters
7 2 (3.57%) Bloomberg
7 2 (3.57%) Draytek
8 1 (1.79%) LANDesk
8 1 (1.79%) ServiceNow
8 1 (1.79%) Oracle
8 1 (1.79%) HP
City, London
Hudson IT
Salary: £120 - £140 per day
Posted: 2 hours ago