The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 291 306 322
Rank change year-on-year
+15 +16
Permanent jobs requiring a 2nd Line Support Analyst 12 22 2
As % of all permanent IT jobs located in the City of London 0.12% 0.19% 0.017%
As % of the Job Titles category 0.13% 0.20% 0.018%
Number of salaries quoted 12 21 2
Average salary £30,000 £35,000 £30,625
Average salary % change year-on-year
-14.28% +14.28%
90% offered a salary of more than £21,600 £22,500 £25,925
10% offered a salary of more than £34,500 £55,000 £35,325
UK excluding London average salary £25,000 £24,000 £23,500
% change year-on-year
+4.16% +2.12%
2nd Line Support Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
8988 10867 11023
As % of all permanent IT jobs located in the City of London 92.91% 92.63% 93.22%
Number of salaries quoted 7763 9145 9766
Average salary £55,000 £52,500 £55,000
Average salary % change year-on-year
+4.76% -4.54%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £80,000 £80,000 £75,000
UK excluding London average salary £40,000 £40,000 £39,000
% change year-on-year
- +2.56%

2nd Line Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the City of London

2nd Line Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the City of London region.

2nd Line Support Analyst Salary Trend in the City of London

2nd Line Support Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the City of London region over the 3 months to 28 August 2015.

2nd Line Support Analyst Salary Histogram in the City of London

2nd Line Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 28 August 2015, IT jobs across the City of London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 18 (58.06%) Windows
2 17 (54.84%) Active Directory
3 15 (48.39%) Microsoft
4 12 (38.71%) ITIL
4 12 (38.71%) MS Exchange
5 11 (35.48%) Finance
6 9 (29.03%) Windows Server 2008
7 8 (25.81%) Windows 7
7 8 (25.81%) Windows Server 2003
7 8 (25.81%) Blackberry
7 8 (25.81%) MS Office
7 8 (25.81%) TCP/IP
8 7 (22.58%) Citrix
8 7 (22.58%) MS Excel
8 7 (22.58%) Exchange Server 2010
9 6 (19.35%) Windows XP
9 6 (19.35%) SQL Server
9 6 (19.35%) LAN
9 6 (19.35%) WAN
10 5 (16.13%) DHCP
10 5 (16.13%) DNS
10 5 (16.13%) Law
10 5 (16.13%) Migration
10 5 (16.13%) Exchange Server 2003
11 4 (12.90%) Mitel
11 4 (12.90%) Back Office
11 4 (12.90%) VoIP
11 4 (12.90%) Microsoft Certification
11 4 (12.90%) SQL
12 3 (9.68%) Java

2nd Line Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 28 August 2015, IT jobs across the City of London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 12 (38.71%) MS Exchange
2 7 (22.58%) Exchange Server 2010
3 5 (16.13%) Exchange Server 2003
4 3 (9.68%) Exchange Server 2007
5 2 (6.45%) Blackberry Enterprise Server
5 2 (6.45%) IIS
6 1 (3.23%) Exchange Server 2013
Applications
1 8 (25.81%) MS Office
2 7 (22.58%) MS Excel
Cloud Services
1 2 (6.45%) Amazon AWS
1 2 (6.45%) Symantec.cloud
Communications & Networking
1 8 (25.81%) TCP/IP
2 6 (19.35%) LAN
2 6 (19.35%) WAN
3 5 (16.13%) DHCP
3 5 (16.13%) DNS
4 4 (12.90%) VoIP
5 3 (9.68%) VPN
6 2 (6.45%) Broadband
6 2 (6.45%) Firewall
7 1 (3.23%) Wi-Fi
7 1 (3.23%) Wireless
7 1 (3.23%) IP Telephony
Database & Business Intelligence
1 6 (19.35%) SQL Server
2 1 (3.23%) SQL Server 2005
2 1 (3.23%) SQL Server 2008
2 1 (3.23%) SQL Server 2012
General
1 11 (35.48%) Finance
2 5 (16.13%) Law
3 4 (12.90%) Back Office
4 3 (9.68%) Legal
5 2 (6.45%) Retail
6 1 (3.23%) Multimedia
6 1 (3.23%) Telecoms
6 1 (3.23%) Banking
Miscellaneous
1 8 (25.81%) Blackberry
2 1 (3.23%) Video Conferencing
2 1 (3.23%) iPhone
2 1 (3.23%) iPad
2 1 (3.23%) Analytical Skills
Operating Systems
1 18 (58.06%) Windows
2 9 (29.03%) Windows Server 2008
3 8 (25.81%) Windows 7
3 8 (25.81%) Windows Server 2003
4 6 (19.35%) Windows XP
5 3 (9.68%) Windows Server 2012
5 3 (9.68%) Windows Vista
5 3 (9.68%) Linux
6 2 (6.45%) Apple iOS
7 1 (3.23%) Mac OS
7 1 (3.23%) Windows 2000
7 1 (3.23%) Android
Processes & Methodologies
1 12 (38.71%) ITIL
2 5 (16.13%) Migration
3 3 (9.68%) Mobile Device Management
4 2 (6.45%) DevOps
4 2 (6.45%) Line Management
4 2 (6.45%) Data Protection
4 2 (6.45%) CRM
4 2 (6.45%) Service Management
5 1 (3.23%) Service Delivery
5 1 (3.23%) Change Management
5 1 (3.23%) ITSM
5 1 (3.23%) Agile Software Development
5 1 (3.23%) Incident Management
5 1 (3.23%) Problem Management
Programming Languages
1 4 (12.90%) SQL
2 3 (9.68%) Java
Qualifications
1 4 (12.90%) Microsoft Certification
2 3 (9.68%) ITIL Certification
2 3 (9.68%) MCSE
2 3 (9.68%) MCITP
3 1 (3.23%) Security Cleared
3 1 (3.23%) ITIL Foundation Certificate
3 1 (3.23%) MCSA
3 1 (3.23%) CCNP
3 1 (3.23%) CCNA
3 1 (3.23%) Cisco Certification
3 1 (3.23%) MOS
3 1 (3.23%) A+ Certification
Quality Assurance & Compliance
1 2 (6.45%) SLA
System Software
1 17 (54.84%) Active Directory
2 1 (3.23%) VMware Infrastructure
2 1 (3.23%) XenApp
Systems Management
1 2 (6.45%) Norton AntiVirus
1 2 (6.45%) SCCM
1 2 (6.45%) Symantec Enterprise Vault
2 1 (3.23%) Puppet
Vendors
1 15 (48.39%) Microsoft
2 7 (22.58%) Citrix
3 4 (12.90%) Mitel
4 2 (6.45%) Juniper
4 2 (6.45%) Postini
4 2 (6.45%) Cisco
4 2 (6.45%) Reuters
4 2 (6.45%) Bloomberg
4 2 (6.45%) Symantec
5 1 (3.23%) VMware
5 1 (3.23%) Oracle
5 1 (3.23%) HP
5 1 (3.23%) Apple
5 1 (3.23%) LANDesk