The statistics below represent IT jobs advertised across the City of London region that had 2nd Line Support Analyst featuring in the job title. Included is a guide to the salaries offered over the 3 months to 25 September 2016 with a comparison to same period over 2 years.

3 months to
25 Sep 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 220 265 288
Rank change year-on-year
+45 +23
Permanent jobs requiring a 2nd Line Support Analyst 14 33 36
As % of all permanent IT jobs located in the City of London 0.24% 0.38% 0.32%
As % of the Job Titles category 0.25% 0.39% 0.33%
Number of salaries quoted 12 33 34
Median salary £30,250 £30,000 £33,750
Median salary % change year-on-year
+0.83% -11.11%
90% offered a salary of more than £21,550 £23,500 £21,650
10% offered a salary of more than £32,500 £33,300 £55,000
UK excluding London median salary £25,000 £24,500 £24,000
% change year-on-year
+2.04% +2.08%
2nd Line Support Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
5703 8362 10889
As % of all permanent IT jobs located in the City of London 96.01% 95.60% 95.58%
Number of salaries quoted 5212 7246 9135
Median salary £57,500 £55,000 £52,500
Median salary % change year-on-year
+4.54% +4.76%
90% offered a salary of more than £35,000 £31,500 £32,500
10% offered a salary of more than £82,500 £75,000 £80,000
UK excluding London median salary £42,500 £40,000 £40,000
% change year-on-year
+6.25% -

2nd Line Support Analyst
Jobs Demand Trend in the City of London

The demand trend of job ads across the City of London region that featured 2nd Line Support Analyst in the job title.

2nd Line Support Analyst Jobs Demand Trend in the City of London

2nd Line Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the City of London region.

2nd Line Support Analyst Salary Trend in the City of London

2nd Line Support Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the City of London region over the 3 months to 25 September 2016.

2nd Line Support Analyst Salary Histogram in the City of London

2nd Line Support Analyst Skill Set
Top 30 Related IT Skills in the City of London

For the 6 months to 25 September 2016, 2nd Line Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the City of London region featuring 2nd Line Support Analyst in the job title.

1 20 (76.92%) Windows
2 19 (73.08%) Microsoft
3 18 (69.23%) Active Directory
4 17 (65.38%) ITIL
5 13 (50.00%) MS Office
6 11 (42.31%) MS Exchange
7 9 (34.62%) Exchange Server 2010
8 8 (30.77%) Microsoft Certification
8 8 (30.77%) Windows Server
9 7 (26.92%) MS Excel
9 7 (26.92%) MCP
9 7 (26.92%) Windows 7
9 7 (26.92%) Windows Server 2008
10 6 (23.08%) Windows Vista
10 6 (23.08%) VMware
10 6 (23.08%) LAN
10 6 (23.08%) TCP/IP
10 6 (23.08%) VPN
10 6 (23.08%) DNS
10 6 (23.08%) Citrix
10 6 (23.08%) WAN
11 5 (19.23%) DHCP
11 5 (19.23%) MCSA
11 5 (19.23%) Windows Server 2012
11 5 (19.23%) MS PowerPoint
12 4 (15.38%) MCITP
12 4 (15.38%) VMware Infrastructure
12 4 (15.38%) Office 365
12 4 (15.38%) MCSE
12 4 (15.38%) Finance

2nd Line Support Analyst Skill Set
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (42.31%) MS Exchange
2 9 (34.62%) Exchange Server 2010
3 3 (11.54%) Exchange Server 2007
3 3 (11.54%) Exchange Server 2013
4 2 (7.69%) Skype for Business
5 1 (3.85%) IIS
5 1 (3.85%) SharePoint
Applications
1 13 (50.00%) MS Office
2 7 (26.92%) MS Excel
3 5 (19.23%) MS PowerPoint
Business Applications
1 1 (3.85%) Dynamics CRM
Cloud Services
1 4 (15.38%) Office 365
Communications & Networking
1 6 (23.08%) DNS
1 6 (23.08%) LAN
1 6 (23.08%) TCP/IP
1 6 (23.08%) VPN
1 6 (23.08%) WAN
2 5 (19.23%) DHCP
3 2 (7.69%) Skype
3 2 (7.69%) VoIP
3 2 (7.69%) Wireless
4 1 (3.85%) SAN
Database & Business Intelligence
1 2 (7.69%) SQL Server
1 2 (7.69%) SQL Server 2008
1 2 (7.69%) SQL Server 2012
General
1 4 (15.38%) Finance
1 4 (15.38%) Law
1 4 (15.38%) Legal
2 3 (11.54%) Marketing
3 1 (3.85%) Publishing
Miscellaneous
1 3 (11.54%) Analytical Skills
1 3 (11.54%) iPhone
2 1 (3.85%) Data Centre
2 1 (3.85%) Fintech
2 1 (3.85%) Smartphone
2 1 (3.85%) User Experience
Operating Systems
1 20 (76.92%) Windows
2 8 (30.77%) Windows Server
3 7 (26.92%) Windows 7
3 7 (26.92%) Windows Server 2008
4 6 (23.08%) Windows Vista
5 5 (19.23%) Windows Server 2012
6 2 (7.69%) Android
6 2 (7.69%) Windows 10
7 1 (3.85%) Windows 8
Processes & Methodologies
1 17 (65.38%) ITIL
2 3 (11.54%) Change Control
2 3 (11.54%) Service Delivery
2 3 (11.54%) Workflow
3 2 (7.69%) Agile Software Development
3 2 (7.69%) DevOps
3 2 (7.69%) Mentoring
4 1 (3.85%) Configuration Management
4 1 (3.85%) CRM
4 1 (3.85%) Customer Engagement
4 1 (3.85%) ITIL V3
4 1 (3.85%) Migration
4 1 (3.85%) Root Cause Analysis
4 1 (3.85%) SEO
Programming Languages
1 3 (11.54%) SQL
2 1 (3.85%) PowerShell
Qualifications
1 8 (30.77%) Microsoft Certification
2 7 (26.92%) MCP
3 5 (19.23%) MCSA
4 4 (15.38%) MCITP
4 4 (15.38%) MCSE
5 3 (11.54%) CCNA
5 3 (11.54%) Cisco Certification
5 3 (11.54%) ITIL Certification
6 2 (7.69%) Degree
7 1 (3.85%) MCTS
System Software
1 18 (69.23%) Active Directory
2 4 (15.38%) VMware Infrastructure
3 2 (7.69%) Hyper-V
4 1 (3.85%) Virtual Desktop
4 1 (3.85%) XenApp
Systems Management
1 3 (11.54%) SCOM
2 2 (7.69%) SCCM
3 1 (3.85%) Backup Exec
3 1 (3.85%) Nagios
3 1 (3.85%) Puppet
Vendors
1 19 (73.08%) Microsoft
2 6 (23.08%) Citrix
2 6 (23.08%) VMware
3 3 (11.54%) Cisco
4 2 (7.69%) Avaya
5 1 (3.85%) Apple
5 1 (3.85%) HP
5 1 (3.85%) IBM
5 1 (3.85%) Mitel
5 1 (3.85%) Symantec