The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 4 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Aug 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 294 327 332
Rank change year-on-year
+33 +5
Permanent jobs requiring a 2nd Line Support Analyst 13 15 2
As % of all permanent IT jobs located in the City of London 0.13% 0.12% 0.017%
As % of the Job Titles category 0.14% 0.13% 0.018%
Number of salaries quoted 12 14 2
Average salary £30,000 £29,000 £31,750
Average salary % change year-on-year
+3.44% -8.66%
90% offered a salary of more than £23,000 £22,500 £27,950
10% offered a salary of more than £34,900 £50,250 £35,550
UK excluding London average salary £25,000 £24,000 £23,500
% change year-on-year
+4.16% +2.12%
2nd Line Support Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
9597 11355 11139
As % of all permanent IT jobs located in the City of London 92.75% 92.39% 93.42%
Number of salaries quoted 8262 9517 9791
Average salary £55,000 £52,500 £54,000
Average salary % change year-on-year
+4.76% -2.77%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £80,000 £77,500 £77,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the City of London

2nd Line Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the City of London region.

2nd Line Support Analyst Salary Trend in the City of London

2nd Line Support Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the City of London region over the 3 months to 4 August 2015.

2nd Line Support Analyst Salary Histogram in the City of London

2nd Line Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 4 August 2015, IT jobs across the City of London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 27 (67.50%) Microsoft
2 22 (55.00%) Windows
3 20 (50.00%) Active Directory
4 17 (42.50%) MS Excel
4 17 (42.50%) ITIL
5 15 (37.50%) MS Exchange
6 13 (32.50%) TCP/IP
6 13 (32.50%) Microsoft Certification
7 12 (30.00%) Finance
7 12 (30.00%) MS Office
8 11 (27.50%) MCSE
8 11 (27.50%) Citrix
8 11 (27.50%) Windows Server 2008
9 10 (25.00%) Exchange Server 2010
9 10 (25.00%) Windows Server 2003
10 9 (22.50%) WAN
10 9 (22.50%) LAN
11 8 (20.00%) Blackberry
11 8 (20.00%) Windows 7
12 7 (17.50%) VoIP
12 7 (17.50%) DHCP
12 7 (17.50%) DNS
12 7 (17.50%) SQL Server
13 6 (15.00%) SQL
13 6 (15.00%) Windows XP
13 6 (15.00%) Exchange Server 2007
14 5 (12.50%) Windows Vista
14 5 (12.50%) MCITP
14 5 (12.50%) Incident Management
14 5 (12.50%) Exchange Server 2003

2nd Line Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 4 August 2015, IT jobs across the City of London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 15 (37.50%) MS Exchange
2 10 (25.00%) Exchange Server 2010
3 6 (15.00%) Exchange Server 2007
4 5 (12.50%) Exchange Server 2003
5 3 (7.50%) Exchange Server 2013
5 3 (7.50%) Blackberry Enterprise Server
5 3 (7.50%) IIS
6 1 (2.50%) IBM Notes
Applications
1 17 (42.50%) MS Excel
2 12 (30.00%) MS Office
Business Applications
1 1 (2.50%) Dynamics NAV
Cloud Services
1 3 (7.50%) Symantec.cloud
2 1 (2.50%) Amazon AWS
Communications & Networking
1 13 (32.50%) TCP/IP
2 9 (22.50%) WAN
2 9 (22.50%) LAN
3 7 (17.50%) VoIP
3 7 (17.50%) DHCP
3 7 (17.50%) DNS
4 4 (10.00%) Firewall
4 4 (10.00%) VPN
5 3 (7.50%) Wi-Fi
6 2 (5.00%) VLAN
6 2 (5.00%) ADSL
7 1 (2.50%) Broadband
7 1 (2.50%) Wireless
7 1 (2.50%) IP Telephony
Database & Business Intelligence
1 7 (17.50%) SQL Server
2 1 (2.50%) SQL Server 2005
2 1 (2.50%) SQL Server 2008
2 1 (2.50%) SQL Server 2012
General
1 12 (30.00%) Finance
2 5 (12.50%) Back Office
3 4 (10.00%) Retail
4 3 (7.50%) Law
5 2 (5.00%) Legal
5 2 (5.00%) Banking
6 1 (2.50%) Multimedia
Miscellaneous
1 8 (20.00%) Blackberry
2 1 (2.50%) Video Conferencing
Operating Systems
1 22 (55.00%) Windows
2 11 (27.50%) Windows Server 2008
3 10 (25.00%) Windows Server 2003
4 8 (20.00%) Windows 7
5 6 (15.00%) Windows XP
6 5 (12.50%) Windows Server 2012
6 5 (12.50%) Windows Vista
7 2 (5.00%) Linux
7 2 (5.00%) Apple iOS
8 1 (2.50%) Mac OS
8 1 (2.50%) Windows 2000
8 1 (2.50%) Android
Processes & Methodologies
1 17 (42.50%) ITIL
2 5 (12.50%) Migration
2 5 (12.50%) Incident Management
2 5 (12.50%) Project Planning
3 4 (10.00%) Problem Management
3 4 (10.00%) Change Control
4 3 (7.50%) Mobile Device Management
4 3 (7.50%) Service Delivery
5 2 (5.00%) Service Management
6 1 (2.50%) ITSM
6 1 (2.50%) Agile Software Development
6 1 (2.50%) CRM
6 1 (2.50%) ERP
6 1 (2.50%) B2B
6 1 (2.50%) DevOps
6 1 (2.50%) Line Management
6 1 (2.50%) Data Protection
Programming Languages
1 6 (15.00%) SQL
2 2 (5.00%) Java
Qualifications
1 13 (32.50%) Microsoft Certification
2 11 (27.50%) MCSE
3 5 (12.50%) MCITP
4 4 (10.00%) MCSA
5 3 (7.50%) CCNA
5 3 (7.50%) Cisco Certification
5 3 (7.50%) ITIL Certification
5 3 (7.50%) ITIL Foundation Certificate
6 1 (2.50%) MCP
6 1 (2.50%) Degree
6 1 (2.50%) Security Cleared
6 1 (2.50%) MOS
6 1 (2.50%) MCTS
6 1 (2.50%) A+ Certification
6 1 (2.50%) CCNP
Quality Assurance & Compliance
1 4 (10.00%) SLA
System Software
1 20 (50.00%) Active Directory
2 5 (12.50%) VMware Infrastructure
3 1 (2.50%) XenApp
Systems Management
1 3 (7.50%) Norton AntiVirus
1 3 (7.50%) Symantec Enterprise Vault
2 2 (5.00%) SCCM
3 1 (2.50%) Puppet
Vendors
1 27 (67.50%) Microsoft
2 11 (27.50%) Citrix
3 5 (12.50%) VMware
4 4 (10.00%) Mitel
4 4 (10.00%) Wyse
4 4 (10.00%) Cisco
5 3 (7.50%) Apple
5 3 (7.50%) Symantec
5 3 (7.50%) Postini
6 2 (5.00%) Draytek
6 2 (5.00%) Reuters
6 2 (5.00%) Bloomberg
6 2 (5.00%) Juniper
7 1 (2.50%) Lotus
7 1 (2.50%) Oracle
7 1 (2.50%) HP
7 1 (2.50%) LANDesk
City, London
First Point
Salary: £25000 - £35000 per annum
Posted: 2 days ago