The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 28 April 2016 with a comparison to the same period in the previous 2 years.

3 months to
28 Apr 2016
Same period 2015 Same period 2014
Second Line Support Analyst
Rank 246 275 325
Rank change year-on-year
+29 +50
Permanent jobs requiring a 2nd Line Support Analyst 20 50 22
As % of all permanent IT jobs located in the City of London 0.28% 0.47% 0.18%
As % of the Job Titles category 0.30% 0.50% 0.19%
Number of salaries quoted 19 44 22
Average salary £27,500 £31,000 £29,250
Average salary % change year-on-year
-11.29% +5.98%
90% offered a salary of more than £22,500 £22,800 £24,650
10% offered a salary of more than £29,800 £41,000 £52,500
UK excluding London average salary £26,500 £24,000 £24,000
% change year-on-year
+10.41% -
2nd Line Support Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
6754 10043 11758
As % of all permanent IT jobs located in the City of London 95.67% 95.17% 94.70%
Number of salaries quoted 6077 8521 9885
Average salary £56,000 £55,000 £52,500
Average salary % change year-on-year
+1.81% +4.76%
90% offered a salary of more than £34,000 £32,500 £32,000
10% offered a salary of more than £80,000 £77,500 £75,000
UK excluding London average salary £41,500 £40,000 £40,000
% change year-on-year
+3.75% -

2nd Line Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the City of London

2nd Line Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the City of London region.

2nd Line Support Analyst Salary Trend in the City of London

2nd Line Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 28 April 2016, IT jobs across the City of London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 36 (92.31%) Windows
2 30 (76.92%) Active Directory
3 27 (69.23%) Microsoft
3 27 (69.23%) Windows 7
4 20 (51.28%) ITIL
4 20 (51.28%) MS Exchange
5 19 (48.72%) MS Office
6 17 (43.59%) Citrix
7 16 (41.03%) Microsoft Certification
7 16 (41.03%) Windows Server
8 14 (35.90%) VPN
8 14 (35.90%) Blackberry
8 14 (35.90%) Exchange Server 2010
9 12 (30.77%) Windows Server 2008
9 12 (30.77%) Blackberry Enterprise Server
10 10 (25.64%) XenApp
11 9 (23.08%) iPhone
11 9 (23.08%) Degree
11 9 (23.08%) Finance
11 9 (23.08%) VMware
12 8 (20.51%) SQL
12 8 (20.51%) Exchange Server 2007
12 8 (20.51%) Video Conferencing
12 8 (20.51%) Banking
12 8 (20.51%) iPad
12 8 (20.51%) Windows 8
13 7 (17.95%) ITIL V3
13 7 (17.95%) XenDesktop
13 7 (17.95%) Wealth Management
13 7 (17.95%) MCDST

2nd Line Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 28 April 2016, IT jobs across the City of London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (51.28%) MS Exchange
2 14 (35.90%) Exchange Server 2010
3 12 (30.77%) Blackberry Enterprise Server
4 8 (20.51%) Exchange Server 2007
5 4 (10.26%) Exchange Server 2013
Applications
1 19 (48.72%) MS Office
2 6 (15.38%) MS Excel
3 1 (2.56%) MS PowerPoint
3 1 (2.56%) MS Visio
Cloud Services
1 1 (2.56%) Office 365
Communications & Networking
1 14 (35.90%) VPN
2 7 (17.95%) LAN
3 6 (15.38%) TCP/IP
3 6 (15.38%) VoIP
4 5 (12.82%) WAN
5 4 (10.26%) DHCP
5 4 (10.26%) DNS
6 2 (5.13%) Internet
6 2 (5.13%) Wireless
7 1 (2.56%) Firewall
7 1 (2.56%) IP Telephony
7 1 (2.56%) Remote Desktop
7 1 (2.56%) SAN
General
1 9 (23.08%) Finance
2 8 (20.51%) Banking
3 2 (5.13%) Law
3 2 (5.13%) Legal
3 2 (5.13%) Marketing
3 2 (5.13%) Telecoms
4 1 (2.56%) Financial Institution
Miscellaneous
1 14 (35.90%) Blackberry
2 9 (23.08%) iPhone
3 8 (20.51%) iPad
3 8 (20.51%) Video Conferencing
4 1 (2.56%) Mathematics
Operating Systems
1 36 (92.31%) Windows
2 27 (69.23%) Windows 7
3 16 (41.03%) Windows Server
4 12 (30.77%) Windows Server 2008
5 8 (20.51%) Windows 8
6 5 (12.82%) Windows Server 2003
7 3 (7.69%) Windows Server 2012
8 2 (5.13%) Android
8 2 (5.13%) Windows 10
9 1 (2.56%) Linux
9 1 (2.56%) Windows Vista
Processes & Methodologies
1 20 (51.28%) ITIL
2 7 (17.95%) ITIL V3
2 7 (17.95%) Service Management
2 7 (17.95%) Wealth Management
3 3 (7.69%) Patch Management
4 2 (5.13%) Incident Management
4 2 (5.13%) IT Audit
4 2 (5.13%) ITSM
4 2 (5.13%) Software Deployment
5 1 (2.56%) CRM
5 1 (2.56%) Disaster Recovery
5 1 (2.56%) Kalman Filter
5 1 (2.56%) Migration
5 1 (2.56%) Presales
5 1 (2.56%) Web Filtering
Programming Languages
1 8 (20.51%) SQL
2 2 (5.13%) C
3 1 (2.56%) Java
3 1 (2.56%) Shell Script
Qualifications
1 16 (41.03%) Microsoft Certification
2 9 (23.08%) Degree
3 7 (17.95%) Citrix Certification
3 7 (17.95%) MCDST
3 7 (17.95%) MCITP
3 7 (17.95%) MCSE
4 6 (15.38%) MCSA
5 5 (12.82%) CCNA
5 5 (12.82%) Cisco Certification
5 5 (12.82%) MCP
6 2 (5.13%) MCTS
7 1 (2.56%) CCNP
7 1 (2.56%) HND
7 1 (2.56%) MOS
7 1 (2.56%) NVQ Level 3
7 1 (2.56%) NVQ Level 4
Quality Assurance & Compliance
1 7 (17.95%) SLA
System Software
1 30 (76.92%) Active Directory
2 10 (25.64%) XenApp
3 7 (17.95%) XenDesktop
4 3 (7.69%) VMware Infrastructure
5 1 (2.56%) Hyper-V
5 1 (2.56%) Terminal Services
Systems Management
1 7 (17.95%) Norton AntiVirus
2 3 (7.69%) SCCM
3 2 (5.13%) Systems Management Server (SMS)
4 1 (2.56%) WSUS
Vendors
1 27 (69.23%) Microsoft
2 17 (43.59%) Citrix
3 9 (23.08%) VMware
4 7 (17.95%) Intel Security
4 7 (17.95%) Remedy
4 7 (17.95%) Symantec
5 5 (12.82%) HP
5 5 (12.82%) Xerox
6 4 (10.26%) Cisco
7 2 (5.13%) AppSense
7 2 (5.13%) FrontRange
7 2 (5.13%) MobileIron
8 1 (2.56%) Avaya
8 1 (2.56%) Bloomberg
8 1 (2.56%) iManage
8 1 (2.56%) Juniper
8 1 (2.56%) LANDesk
8 1 (2.56%) Mitel
8 1 (2.56%) Reuters