2nd Line Support Analyst Jobs in the City of London

Second Line Support Analyst
Central London > City of London

The median Second Line Support Analyst salary in the City of London is £44,000 per year according to job vacancies posted during the 6 months to 3 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
3 May 2024
Same period 2023 Same period 2022
Rank 173 220 272
Rank change year-on-year +47 +52 -28
Permanent jobs requiring a 2nd Line Support Analyst 7 16 10
As % of all permanent jobs advertised in the City of London 0.21% 0.34% 0.14%
As % of the Job Titles category 0.22% 0.35% 0.15%
Number of salaries quoted 7 15 9
10th Percentile £34,700 £26,250 £27,150
25th Percentile £37,000 £31,250 £31,250
Median annual salary (50th Percentile) £44,000 £37,500 £35,000
Median % change year-on-year +17.33% +7.14% +7.69%
75th Percentile £47,500 £42,875 £46,250
90th Percentile £48,500 £44,200 £47,200
Central London median annual salary £44,000 £40,000 £39,500
% change year-on-year +10.00% +1.27% +36.21%

All Permanent IT Job Vacancies
City of London

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the City of London with a recognized job title 3,239 4,553 6,791
% of permanent jobs with a recognized job title 95.94% 96.44% 95.57%
Number of salaries quoted 2,579 3,824 5,648
10th Percentile £41,200 £42,500 £45,000
25th Percentile £53,000 £55,000 £56,250
Median annual salary (50th Percentile) £73,000 £75,000 £72,500
Median % change year-on-year -2.67% +3.45% -
75th Percentile £95,000 £97,500 £93,750
90th Percentile £112,500 £112,500 £108,750
Central London median annual salary £72,500 £75,000 £72,500
% change year-on-year -3.33% +3.45% +3.57%

2nd Line Support Analyst
Job Vacancy Trend in the City of London

Job postings that featured 2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for 2nd Line Support Analyst in the City of London

2nd Line Support Analyst
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing 2nd Line Support Analyst in the City of London.

Salary trend for 2nd Line Support Analyst in the City of London

2nd Line Support Analyst
Salary Histogram in the City of London

Salary distribution for jobs citing 2nd Line Support Analyst in the City of London over the 6 months to 3 May 2024.

Salary histogram for 2nd Line Support Analyst in the City of London

2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the City of London

For the 6 months to 3 May 2024, 2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring 2nd Line Support Analyst in the job title.

1 7 (100.00%) Windows
1 7 (100.00%) Microsoft
1 7 (100.00%) Windows 10
2 5 (71.43%) Video Conferencing
2 5 (71.43%) Microsoft 365
3 4 (57.14%) Analytical Skills
3 4 (57.14%) Law
3 4 (57.14%) ITSM
3 4 (57.14%) Microsoft Office
3 4 (57.14%) Customer Service
4 3 (42.86%) Azure
4 3 (42.86%) Microsoft Exchange
4 3 (42.86%) VPN
4 3 (42.86%) Active Directory
4 3 (42.86%) Microsoft Intune
5 2 (28.57%) Jamf Pro
5 2 (28.57%) Windows 7
5 2 (28.57%) Cisco IOS
5 2 (28.57%) Mac OS X
5 2 (28.57%) Apple
5 2 (28.57%) Finance
5 2 (28.57%) SLA
5 2 (28.57%) Cisco
5 2 (28.57%) ITIL
5 2 (28.57%) SharePoint
5 2 (28.57%) Break/Fix
6 1 (14.29%) Intapp
6 1 (14.29%) Virtual Desktop
6 1 (14.29%) iManage
6 1 (14.29%) SCCM

2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (42.86%) Microsoft Exchange
2 2 (28.57%) SharePoint
Applications
1 4 (57.14%) Microsoft Office
Cloud Services
1 5 (71.43%) Microsoft 365
2 3 (42.86%) Azure
3 1 (14.29%) Entra ID
Communications & Networking
1 3 (42.86%) VPN
2 2 (28.57%) Cisco IOS
General
1 4 (57.14%) Analytical Skills
1 4 (57.14%) Law
2 2 (28.57%) Finance
3 1 (14.29%) Legal
Miscellaneous
1 5 (71.43%) Video Conferencing
Operating Systems
1 7 (100.00%) Windows
1 7 (100.00%) Windows 10
2 2 (28.57%) Mac OS X
2 2 (28.57%) Windows 7
Processes & Methodologies
1 4 (57.14%) Customer Service
1 4 (57.14%) ITSM
2 2 (28.57%) Break/Fix
2 2 (28.57%) ITIL
Quality Assurance & Compliance
1 2 (28.57%) SLA
System Software
1 3 (42.86%) Active Directory
2 1 (14.29%) Virtual Desktop
Systems Management
1 3 (42.86%) Microsoft Intune
2 2 (28.57%) Jamf Pro
3 1 (14.29%) SCCM
Vendors
1 7 (100.00%) Microsoft
2 2 (28.57%) Apple
2 2 (28.57%) Cisco
3 1 (14.29%) iManage
3 1 (14.29%) Intapp
3 1 (14.29%) ServiceNow