The table below looks at the statistics for the 2nd Line Support Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited 2nd Line Support Analyst in their job title over the 3 months to 4 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
4 Mar 2015
Same period 2014 Same period 2013
Second Line Support Analyst
Rank 278 302 298
Rank change year-on-year
+24 -4
Permanent jobs requiring a 2nd Line Support Analyst 33 17 5
As % of all permanent IT jobs located in the City of London 0.32% 0.16% 0.046%
As % of the Job Titles category 0.34% 0.17% 0.049%
Number of salaries quoted 32 17 4
Average salary £38,750 £37,500 £31,500
Average salary % change year-on-year
+3.33% +19.04%
90% offered a salary of more than £22,500 £24,400 £28,000
10% offered a salary of more than £41,000 £52,500 £36,750
UK excluding London average salary £26,000 £24,000 £24,500
% change year-on-year
+8.33% -2.04%
2nd Line Support Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
9651 9763 10195
As % of all permanent IT jobs located in the City of London 93.29% 92.82% 93.63%
Number of salaries quoted 8262 8270 9134
Average salary £55,000 £55,000 £52,500
Average salary % change year-on-year
- +4.76%
90% offered a salary of more than £33,500 £32,500 £34,000
10% offered a salary of more than £77,500 £75,000 £80,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

2nd Line Support Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing 2nd Line Support Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

2nd Line Support Analyst Jobs Demand Trend in the City of London

2nd Line Support Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support Analyst across the City of London region.

2nd Line Support Analyst Salary Trend in the City of London

2nd Line Support Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing 2nd Line Support Analyst across the City of London region over the 3 months to 4 March 2015.

2nd Line Support Analyst Salary Histogram in the City of London

2nd Line Support Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 4 March 2015, IT jobs across the City of London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title.

1 37 (62.71%) Microsoft
2 35 (59.32%) MS Excel
3 33 (55.93%) ITIL
4 31 (52.54%) Windows
5 27 (45.76%) Citrix
6 26 (44.07%) Microsoft Certification
7 25 (42.37%) MCSE
8 22 (37.29%) MS Office
8 22 (37.29%) Project Planning
9 21 (35.59%) Incident Management
10 20 (33.90%) Problem Management
10 20 (33.90%) Wyse
10 20 (33.90%) Change Control
11 19 (32.20%) Windows 7
12 16 (27.12%) Active Directory
13 9 (15.25%) Finance
13 9 (15.25%) TCP/IP
14 7 (11.86%) Apple
15 6 (10.17%) Blackberry
15 6 (10.17%) Service Delivery
15 6 (10.17%) Windows XP
15 6 (10.17%) MS Exchange
15 6 (10.17%) SLA
15 6 (10.17%) SQL
15 6 (10.17%) Banking
16 5 (8.47%) VMware
16 5 (8.47%) VMware Infrastructure
16 5 (8.47%) MCP
16 5 (8.47%) DHCP
16 5 (8.47%) Service Management

2nd Line Support Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 4 March 2015, IT jobs across the City of London region that cited 2nd Line Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 2nd Line Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (10.17%) MS Exchange
2 4 (6.78%) Blackberry Enterprise Server
2 4 (6.78%) Exchange Server 2010
3 3 (5.08%) Exchange Server 2007
3 3 (5.08%) IBM Notes
4 2 (3.39%) Exchange Server 2013
5 1 (1.69%) SharePoint 2010
5 1 (1.69%) IIS
5 1 (1.69%) SharePoint
Applications
1 35 (59.32%) MS Excel
2 22 (37.29%) MS Office
3 2 (3.39%) MS PowerPoint
Business Applications
1 1 (1.69%) Dynamics NAV
Cloud Services
1 1 (1.69%) Office 365
Communications & Networking
1 9 (15.25%) TCP/IP
2 5 (8.47%) DHCP
3 4 (6.78%) LAN
3 4 (6.78%) VoIP
3 4 (6.78%) WAN
3 4 (6.78%) VPN
3 4 (6.78%) DNS
4 3 (5.08%) IP Telephony
4 3 (5.08%) Wi-Fi
5 2 (3.39%) Firewall
5 2 (3.39%) ADSL
5 2 (3.39%) VLAN
6 1 (1.69%) Broadband
6 1 (1.69%) 3G
Database & Business Intelligence
1 2 (3.39%) SQL Server
General
1 9 (15.25%) Finance
2 6 (10.17%) Banking
3 3 (5.08%) Legal
3 3 (5.08%) Retail
4 2 (3.39%) Law
5 1 (1.69%) Investment Banking
5 1 (1.69%) Front Office
5 1 (1.69%) Back Office
5 1 (1.69%) Financial Institution
Libraries, Frameworks & Software Standards
1 2 (3.39%) XML
1 2 (3.39%) FIX Protocol
Miscellaneous
1 6 (10.17%) Blackberry
2 2 (3.39%) Foreign Exchange (FX)
2 2 (3.39%) Derivative
2 2 (3.39%) Analytical Skills
3 1 (1.69%) Digital Media
3 1 (1.69%) Fat Client
3 1 (1.69%) EPoS
3 1 (1.69%) Thin Client
Operating Systems
1 31 (52.54%) Windows
2 19 (32.20%) Windows 7
3 6 (10.17%) Windows XP
4 4 (6.78%) Windows Server 2003
4 4 (6.78%) Windows Server 2008
4 4 (6.78%) Windows 8
5 3 (5.08%) Windows Vista
6 2 (3.39%) Mac OS X
6 2 (3.39%) UNIX
6 2 (3.39%) Linux
6 2 (3.39%) Android
6 2 (3.39%) Apple iOS
6 2 (3.39%) Windows Server 2012
Processes & Methodologies
1 33 (55.93%) ITIL
2 22 (37.29%) Project Planning
3 21 (35.59%) Incident Management
4 20 (33.90%) Problem Management
4 20 (33.90%) Change Control
5 6 (10.17%) Service Delivery
6 5 (8.47%) Service Management
7 3 (5.08%) CRM
8 2 (3.39%) ITIL V3
9 1 (1.69%) Mobile Device Management
9 1 (1.69%) Business Continuity Management
9 1 (1.69%) Practice Management
9 1 (1.69%) Business Continuity
9 1 (1.69%) Document Management
9 1 (1.69%) B2B
9 1 (1.69%) ERP
9 1 (1.69%) Project Management
Programming Languages
1 6 (10.17%) SQL
2 2 (3.39%) Java
Qualifications
1 26 (44.07%) Microsoft Certification
2 25 (42.37%) MCSE
3 5 (8.47%) MCP
4 4 (6.78%) Cisco Certification
4 4 (6.78%) CCNA
5 3 (5.08%) VCP4
5 3 (5.08%) ITIL Foundation Certificate
5 3 (5.08%) MCSA
6 2 (3.39%) MCITP
7 1 (1.69%) Degree
7 1 (1.69%) MCTS
7 1 (1.69%) ITIL Certification
Quality Assurance & Compliance
1 6 (10.17%) SLA
System Software
1 16 (27.12%) Active Directory
2 5 (8.47%) VMware Infrastructure
3 1 (1.69%) Citrix Presentation Server
Systems Management
1 3 (5.08%) Norton AntiVirus
2 1 (1.69%) Symantec Enterprise Vault
2 1 (1.69%) Casper Suite
2 1 (1.69%) SCCM
Vendors
1 37 (62.71%) Microsoft
2 27 (45.76%) Citrix
3 20 (33.90%) Wyse
4 7 (11.86%) Apple
5 5 (8.47%) VMware
6 4 (6.78%) Cisco
7 3 (5.08%) Lotus
7 3 (5.08%) Symantec
8 2 (3.39%) CheckPoint
8 2 (3.39%) Draytek
9 1 (1.69%) ServiceNow
9 1 (1.69%) Postini
9 1 (1.69%) Altiris
9 1 (1.69%) Siemens
9 1 (1.69%) Reuters
9 1 (1.69%) Bloomberg
City, London
ComputAppoint
Salary: £24000 - £28000 per annum
Posted: 16 hours ago
City, London
Westbourne Partners
Salary: From £50,000 to £70,000 per annum
Posted: 5 days ago
City, London
Global Technology Solutions Ltd
Salary: £20000 - £25000 per annum + Benefits
Posted: 6 days ago