The table below looks at the statistics for the Service Analyst role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Analyst
Rank 127 163 148
Rank change year-on-year
+36 -15
Contract jobs requiring a Service Analyst 74 64 73
As % of all contract IT jobs located in the City of London 1.26% 0.89% 0.94%
As % of the Job Titles category 1.36% 0.96% 1.01%
Number of daily rates quoted 55 28 23
Average daily rate
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£200 £190 £183
Average daily rate % change year-on-year
+5.26% +3.82%
90% offered a daily rate of more than £156 £147 £143
10% offered a daily rate of more than £345 £425 £413
UK excluding London average daily rate £150 £112 £120
% change year-on-year
+34.07% -6.77%
Number of hourly rates quoted 8 24 26
Average hourly rate £20.25 £15.75 £17.00
Average hourly rate % change year-on-year
+28.57% -7.35%
90% offered a hourly rate of more than £12.50 £11.08 £11.00
10% offered a hourly rate of more than £23.65 £21.50 £21.63
UK excluding London average hourly rate £12.50 £12.50 £13.88
% change year-on-year
- -9.90%
Service Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5446 6651 7202
As % of all contract IT jobs located in the City of London 92.51% 92.38% 92.80%
Number of daily rates quoted 3991 4847 5151
Average daily rate £450 £450 £450
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 101 137 180
Average hourly rate £17.50 £19.50 £19.00
Average hourly rate % change year-on-year
-10.25% +2.63%
90% offered a hourly rate of more than £12.50 £11.50 £11.00
10% offered a hourly rate of more than £32.82 £28.78 £43.57
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Service Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Service Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the City of London

Service Analyst
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Analyst across the City of London region.

Service Analyst Daily Rate Trend in the City of London

Service Analyst
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Analyst across the City of London region over the 3 months to 19 September 2014.

Service Analyst Daily Rate Histogram in the City of London

Service Analyst
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst across the City of London region.

Service Analyst Hourly Rate Trend in the City of London

Service Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 19 September 2014, IT contractor jobs across the City of London region that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title.

1 93 (66.43%) Windows
2 69 (49.29%) ITIL
3 65 (46.43%) MS Office
4 62 (44.29%) Active Directory
5 49 (35.00%) Microsoft
6 42 (30.00%) Windows 7
7 36 (25.71%) Windows XP
7 36 (25.71%) Finance
8 33 (23.57%) Blackberry
9 31 (22.14%) Service Management
10 30 (21.43%) MS Excel
11 26 (18.57%) Citrix
11 26 (18.57%) Legal
12 18 (12.86%) Law
12 18 (12.86%) Banking
13 17 (12.14%) MS Exchange
14 16 (11.43%) ITSM
15 14 (10.00%) Management Information System
16 13 (9.29%) Blackberry Enterprise Server
16 13 (9.29%) Project Management
17 12 (8.57%) Lotus
17 12 (8.57%) IBM Notes
17 12 (8.57%) Service Delivery
17 12 (8.57%) VMware
17 12 (8.57%) Security Cleared
18 11 (7.86%) Windows Server 2008
18 11 (7.86%) ITIL Certification
19 10 (7.14%) Windows Server 2003
19 10 (7.14%) MOS
19 10 (7.14%) Document Management

Service Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 19 September 2014, IT contractor jobs across the City of London region that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 17 (12.14%) MS Exchange
2 13 (9.29%) Blackberry Enterprise Server
3 12 (8.57%) IBM Notes
4 6 (4.29%) Exchange Server 2010
5 4 (2.86%) WorkSite
6 2 (1.43%) Exchange Server 2003
7 1 (0.71%) Lync
Applications
1 65 (46.43%) MS Office
2 30 (21.43%) MS Excel
3 9 (6.43%) MS PowerPoint
4 4 (2.86%) MS Visio
Business Applications
1 6 (4.29%) Remedy ITSM
2 1 (0.71%) Cerner Millennium
2 1 (0.71%) assyst
Cloud Services
1 4 (2.86%) Google Apps
Communications & Networking
1 6 (4.29%) DNS
2 5 (3.57%) VoIP
2 5 (3.57%) Internet
3 4 (2.86%) TCP/IP
4 3 (2.14%) DHCP
4 3 (2.14%) Broadband
5 2 (1.43%) Wi-Fi
5 2 (1.43%) IP Telephony
5 2 (1.43%) LAN
5 2 (1.43%) WAN
5 2 (1.43%) VPN
6 1 (0.71%) SAN
6 1 (0.71%) Wireless
6 1 (0.71%) Firewall
Database & Business Intelligence
1 1 (0.71%) Data Mining
1 1 (0.71%) MS Access
1 1 (0.71%) Oracle Reports
1 1 (0.71%) EDMS
General
1 36 (25.71%) Finance
2 26 (18.57%) Legal
3 18 (12.86%) Law
3 18 (12.86%) Banking
4 8 (5.71%) Investment Banking
4 8 (5.71%) French Language
5 6 (4.29%) Front Office
6 5 (3.57%) Back Office
7 3 (2.14%) Telecoms
8 2 (1.43%) Billing
8 2 (1.43%) Retail
9 1 (0.71%) Japanese Language
9 1 (0.71%) Spanish Language
9 1 (0.71%) Games
9 1 (0.71%) Financial Institution
9 1 (0.71%) Publishing
Miscellaneous
1 33 (23.57%) Blackberry
2 14 (10.00%) Management Information System
3 6 (4.29%) Analytical Skills
4 5 (3.57%) SWIFT
4 5 (3.57%) iPhone
4 5 (3.57%) iPad
4 5 (3.57%) Mainframe
4 5 (3.57%) NHS
4 5 (3.57%) Handset
5 4 (2.86%) Mobile Computing
6 3 (2.14%) Smartphone
7 2 (1.43%) Statistics
7 2 (1.43%) CMDB
7 2 (1.43%) Mathematics
8 1 (0.71%) User Experience
8 1 (0.71%) Fat Client
8 1 (0.71%) Credit Risk
8 1 (0.71%) Data Protection Act
8 1 (0.71%) FMCG
8 1 (0.71%) Hedge funds
Operating Systems
1 93 (66.43%) Windows
2 42 (30.00%) Windows 7
3 36 (25.71%) Windows XP
4 11 (7.86%) Windows Server 2008
5 10 (7.14%) Windows Server 2003
6 6 (4.29%) UNIX
7 5 (3.57%) Android
8 4 (2.86%) Windows Mobile
9 3 (2.14%) Windows Vista
10 2 (1.43%) Mac OS
10 2 (1.43%) Windows 8
10 2 (1.43%) Windows Server 2012
10 2 (1.43%) Apple iOS
11 1 (0.71%) Windows 2000
Processes & Methodologies
1 69 (49.29%) ITIL
2 31 (22.14%) Service Management
3 16 (11.43%) ITSM
4 13 (9.29%) Project Management
5 12 (8.57%) Service Delivery
6 10 (7.14%) Document Management
7 9 (6.43%) ITIL V3
8 7 (5.00%) Problem Management
8 7 (5.00%) PRINCE2
8 7 (5.00%) Stakeholder Management
9 6 (4.29%) Change Management
9 6 (4.29%) Business Analysis
10 5 (3.57%) Cash Management
10 5 (3.57%) Incident Management
10 5 (3.57%) Asset Management
11 4 (2.86%) Release Management
12 3 (2.14%) Line Management
12 3 (2.14%) Use Case
12 3 (2.14%) CRM
12 3 (2.14%) Workflow
Programming Languages
1 4 (2.86%) C
2 1 (0.71%) SQL
Qualifications
1 12 (8.57%) Security Cleared
2 11 (7.86%) ITIL Certification
3 10 (7.14%) MOS
4 7 (5.00%) Degree
4 7 (5.00%) DV Cleared
5 4 (2.86%) ITIL Foundation Certificate
6 3 (2.14%) SC Cleared
6 3 (2.14%) MCP
6 3 (2.14%) MCSE
6 3 (2.14%) MCSA
6 3 (2.14%) Microsoft Certification
7 2 (1.43%) A+ Certification
8 1 (0.71%) MCITP
Quality Assurance & Compliance
1 8 (5.71%) SLA
System Software
1 62 (44.29%) Active Directory
2 10 (7.14%) VMware Infrastructure
3 3 (2.14%) XenApp
4 1 (0.71%) VMware Server
4 1 (0.71%) Hyper-V
Systems Management
1 6 (4.29%) SCCM
2 2 (1.43%) NetBackup
2 2 (1.43%) Systems Management Server (SMS)
2 2 (1.43%) HP UCMDB
3 1 (0.71%) HP Data Protector
3 1 (0.71%) SCOM
3 1 (0.71%) ARCserve
3 1 (0.71%) Tivoli
Vendors
1 49 (35.00%) Microsoft
2 26 (18.57%) Citrix
3 12 (8.57%) Lotus
3 12 (8.57%) VMware
4 8 (5.71%) HP
4 8 (5.71%) Remedy
5 6 (4.29%) Cisco
6 4 (2.86%) Google
6 4 (2.86%) BMC
7 3 (2.14%) MobileIron
8 2 (1.43%) FrontRange
8 2 (1.43%) Dell
8 2 (1.43%) McAfee
8 2 (1.43%) ServiceNow
9 1 (0.71%) LANDesk
9 1 (0.71%) IBM
9 1 (0.71%) Oracle
9 1 (0.71%) iSOFT
9 1 (0.71%) Apple
9 1 (0.71%) Cerner
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