The table below looks at the statistics for the Service Analyst role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Analyst in their job title over the 3 months to 2 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Oct 2014
Same period 2013 Same period 2012
Service Analyst
Rank 127 154 154
Rank change year-on-year
+27 0
Contract jobs requiring a Service Analyst 76 68 67
As % of all contract IT jobs located in the City of London 1.28% 0.95% 0.89%
As % of the Job Titles category 1.39% 1.03% 0.95%
Number of daily rates quoted 56 32 23
Average daily rate
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£200 £190 £183
Average daily rate % change year-on-year
+5.26% +3.82%
90% offered a daily rate of more than £165 £143 £143
10% offered a daily rate of more than £343 £425 £415
UK excluding London average daily rate £138 £116 £118
% change year-on-year
+19.04% -2.22%
Number of hourly rates quoted 11 23 24
Average hourly rate £18.00 £17.00 £17.00
Average hourly rate % change year-on-year
+5.88% -
90% offered a hourly rate of more than £12.50 £11.02 £11.00
10% offered a hourly rate of more than £23.50 £21.40 £22.35
UK excluding London average hourly rate £12.50 £12.50 £14.00
% change year-on-year
- -10.71%
Service Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5477 6580 7018
As % of all contract IT jobs located in the City of London 92.56% 92.25% 92.82%
Number of daily rates quoted 4042 4788 5069
Average daily rate £445 £450 £450
Average daily rate % change year-on-year
-1.11% -
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 105 133 171
Average hourly rate £17.00 £19.50 £19.00
Average hourly rate % change year-on-year
-12.82% +2.63%
90% offered a hourly rate of more than £12.00 £11.50 £11.00
10% offered a hourly rate of more than £32.82 £38.00 £43.95
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Service Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Service Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the City of London

Service Analyst
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Analyst across the City of London region.

Service Analyst Daily Rate Trend in the City of London

Service Analyst
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Analyst across the City of London region over the 3 months to 2 October 2014.

Service Analyst Daily Rate Histogram in the City of London

Service Analyst
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst across the City of London region.

Service Analyst Hourly Rate Trend in the City of London

Service Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 2 October 2014, IT contractor jobs across the City of London region that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title.

1 89 (66.42%) Windows
2 66 (49.25%) MS Office
3 61 (45.52%) Active Directory
4 60 (44.78%) ITIL
5 50 (37.31%) Microsoft
6 43 (32.09%) Windows 7
7 35 (26.12%) Blackberry
7 35 (26.12%) Windows XP
8 34 (25.37%) Finance
9 29 (21.64%) MS Excel
10 27 (20.15%) Citrix
11 26 (19.40%) Service Management
12 23 (17.16%) Legal
13 19 (14.18%) Banking
14 18 (13.43%) MS Exchange
15 17 (12.69%) Law
16 16 (11.94%) ITSM
17 12 (8.96%) Project Management
17 12 (8.96%) Blackberry Enterprise Server
17 12 (8.96%) Service Delivery
18 11 (8.21%) VMware
18 11 (8.21%) MOS
18 11 (8.21%) Lotus
18 11 (8.21%) IBM Notes
19 10 (7.46%) Windows Server 2008
19 10 (7.46%) Security Cleared
20 9 (6.72%) Document Management
20 9 (6.72%) Management Information System
21 8 (5.97%) Investment Banking
21 8 (5.97%) MS PowerPoint

Service Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 2 October 2014, IT contractor jobs across the City of London region that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 18 (13.43%) MS Exchange
2 12 (8.96%) Blackberry Enterprise Server
3 11 (8.21%) IBM Notes
4 5 (3.73%) Exchange Server 2010
4 5 (3.73%) WorkSite
5 2 (1.49%) Exchange Server 2003
6 1 (0.75%) Lync
Applications
1 66 (49.25%) MS Office
2 29 (21.64%) MS Excel
3 8 (5.97%) MS PowerPoint
4 4 (2.99%) MS Visio
Business Applications
1 6 (4.48%) Remedy ITSM
2 2 (1.49%) assyst
Cloud Services
1 5 (3.73%) Google Apps
Communications & Networking
1 6 (4.48%) DNS
2 5 (3.73%) VoIP
2 5 (3.73%) Internet
3 4 (2.99%) TCP/IP
3 4 (2.99%) VPN
4 3 (2.24%) DHCP
4 3 (2.24%) Wi-Fi
5 2 (1.49%) Wireless
5 2 (1.49%) WAN
5 2 (1.49%) Broadband
5 2 (1.49%) LAN
6 1 (0.75%) SAN
6 1 (0.75%) Firewall
6 1 (0.75%) IP Telephony
Database & Business Intelligence
1 1 (0.75%) EDMS
1 1 (0.75%) Data Mining
1 1 (0.75%) MS Access
1 1 (0.75%) Oracle Reports
General
1 34 (25.37%) Finance
2 23 (17.16%) Legal
3 19 (14.18%) Banking
4 17 (12.69%) Law
5 8 (5.97%) Investment Banking
6 7 (5.22%) French Language
7 6 (4.48%) Front Office
8 5 (3.73%) Back Office
9 3 (2.24%) Telecoms
10 2 (1.49%) Billing
10 2 (1.49%) Retail
10 2 (1.49%) Financial Institution
11 1 (0.75%) Japanese Language
11 1 (0.75%) Spanish Language
11 1 (0.75%) Games
11 1 (0.75%) Publishing
Miscellaneous
1 35 (26.12%) Blackberry
2 9 (6.72%) Management Information System
3 6 (4.48%) Handset
4 5 (3.73%) Analytical Skills
4 5 (3.73%) iPhone
4 5 (3.73%) iPad
4 5 (3.73%) SWIFT
4 5 (3.73%) Mainframe
5 4 (2.99%) NHS
5 4 (2.99%) Mobile Computing
6 3 (2.24%) Smartphone
7 2 (1.49%) Hedge funds
7 2 (1.49%) Mathematics
7 2 (1.49%) Statistics
7 2 (1.49%) CMDB
8 1 (0.75%) User Experience
8 1 (0.75%) PDA
8 1 (0.75%) Fat Client
8 1 (0.75%) Credit Risk
8 1 (0.75%) Visualisation
Operating Systems
1 89 (66.42%) Windows
2 43 (32.09%) Windows 7
3 35 (26.12%) Windows XP
4 10 (7.46%) Windows Server 2008
5 8 (5.97%) Windows Server 2003
6 6 (4.48%) UNIX
7 5 (3.73%) Android
8 3 (2.24%) Windows Mobile
8 3 (2.24%) Apple iOS
8 3 (2.24%) Mac OS
9 2 (1.49%) Windows Vista
9 2 (1.49%) Windows 8
9 2 (1.49%) Windows Server 2012
10 1 (0.75%) Windows 2000
Processes & Methodologies
1 60 (44.78%) ITIL
2 26 (19.40%) Service Management
3 16 (11.94%) ITSM
4 12 (8.96%) Project Management
4 12 (8.96%) Service Delivery
5 9 (6.72%) Document Management
6 7 (5.22%) Problem Management
6 7 (5.22%) Stakeholder Management
7 6 (4.48%) Change Management
7 6 (4.48%) Business Analysis
7 6 (4.48%) PRINCE2
7 6 (4.48%) ITIL V3
8 5 (3.73%) Cash Management
8 5 (3.73%) Asset Management
9 4 (2.99%) Release Management
9 4 (2.99%) Incident Management
10 3 (2.24%) Software Deployment
10 3 (2.24%) Use Case
10 3 (2.24%) Performance Management
10 3 (2.24%) CRM
Programming Languages
1 4 (2.99%) C
2 1 (0.75%) SQL
Qualifications
1 11 (8.21%) MOS
2 10 (7.46%) Security Cleared
3 8 (5.97%) ITIL Certification
4 6 (4.48%) Degree
5 5 (3.73%) DV Cleared
6 4 (2.99%) Microsoft Certification
6 4 (2.99%) ITIL Foundation Certificate
7 3 (2.24%) SC Cleared
7 3 (2.24%) MCP
7 3 (2.24%) MCSE
7 3 (2.24%) MCSA
8 2 (1.49%) A+ Certification
9 1 (0.75%) MCITP
Quality Assurance & Compliance
1 8 (5.97%) SLA
System Software
1 61 (45.52%) Active Directory
2 8 (5.97%) VMware Infrastructure
3 3 (2.24%) XenApp
4 1 (0.75%) VMware Server
4 1 (0.75%) Hyper-V
4 1 (0.75%) Terminal Server
Systems Management
1 7 (5.22%) SCCM
2 2 (1.49%) NetBackup
2 2 (1.49%) Systems Management Server (SMS)
2 2 (1.49%) Tivoli
2 2 (1.49%) HP UCMDB
3 1 (0.75%) SCOM
3 1 (0.75%) HP Data Protector
3 1 (0.75%) Tivoli Storage Manager
3 1 (0.75%) ARCserve
Vendors
1 50 (37.31%) Microsoft
2 27 (20.15%) Citrix
3 11 (8.21%) VMware
3 11 (8.21%) Lotus
4 8 (5.97%) Remedy
5 6 (4.48%) HP
6 5 (3.73%) Cisco
6 5 (3.73%) Google
7 4 (2.99%) BMC
8 3 (2.24%) MobileIron
9 2 (1.49%) FrontRange
9 2 (1.49%) Altiris
9 2 (1.49%) Dell
9 2 (1.49%) ServiceNow
10 1 (0.75%) LANDesk
10 1 (0.75%) iSOFT
10 1 (0.75%) Interwoven
10 1 (0.75%) Veritas
10 1 (0.75%) Apple
10 1 (0.75%) McAfee
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