The table below looks at the statistics for the Service Analyst role in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Analyst in their job title over the 3 months to 23 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Oct 2014
Same period 2013 Same period 2012
Service Analyst
Rank 136 148 163
Rank change year-on-year
+12 +15
Contract jobs requiring a Service Analyst 69 78 55
As % of all contract IT jobs located in the City of London 1.15% 1.09% 0.78%
As % of the Job Titles category 1.24% 1.18% 0.84%
Number of daily rates quoted 51 41 19
Average daily rate
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£200 £208 £180
Average daily rate % change year-on-year
-3.61% +15.27%
90% offered a daily rate of more than £165 £150 £134
10% offered a daily rate of more than £325 £425 £413
UK excluding London average daily rate £132 £115 £110
% change year-on-year
+14.78% +4.54%
Number of hourly rates quoted 9 23 19
Average hourly rate £19.50 £17.50 £17.50
Average hourly rate % change year-on-year
+11.42% -
90% offered a hourly rate of more than £14.10 £11.02 £11.00
10% offered a hourly rate of more than £23.55 £21.00 £22.60
UK excluding London average hourly rate £12.50 £12.50 £14.50
% change year-on-year
- -13.79%
Service Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
City of London
Contract IT job ads with a match in the
Job Titles category
5567 6635 6551
As % of all contract IT jobs located in the City of London 92.97% 92.54% 92.92%
Number of daily rates quoted 4195 4833 4752
Average daily rate £450 £450 £450
90% offered a daily rate of more than £269 £275 £275
10% offered a daily rate of more than £600 £600 £625
UK excluding London average daily rate £363 £350 £350
% change year-on-year
+3.57% -
Number of hourly rates quoted 104 137 159
Average hourly rate £17.50 £19.50 £19.00
Average hourly rate % change year-on-year
-10.25% +2.63%
90% offered a hourly rate of more than £12.00 £11.50 £11.00
10% offered a hourly rate of more than £31.05 £38.00 £44.00
UK excluding London average hourly rate £16.20 £16.20 £17.50
% change year-on-year
- -7.42%

Service Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Service Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the City of London

Service Analyst
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Analyst across the City of London region.

Service Analyst Daily Rate Trend in the City of London

Service Analyst
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Analyst across the City of London region over the 3 months to 23 October 2014.

Service Analyst Daily Rate Histogram in the City of London

Service Analyst
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Analyst across the City of London region.

Service Analyst Hourly Rate Trend in the City of London

Service Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 23 October 2014, IT contractor jobs across the City of London region that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title.

1 83 (67.48%) Windows
2 61 (49.59%) MS Office
3 55 (44.72%) Active Directory
4 54 (43.90%) ITIL
5 49 (39.84%) Microsoft
6 38 (30.89%) Windows 7
7 33 (26.83%) Blackberry
7 33 (26.83%) Windows XP
8 31 (25.20%) Finance
9 24 (19.51%) Citrix
9 24 (19.51%) MS Excel
9 24 (19.51%) Service Management
10 23 (18.70%) Legal
11 20 (16.26%) Banking
12 17 (13.82%) Law
13 16 (13.01%) ITSM
13 16 (13.01%) MS Exchange
14 13 (10.57%) Blackberry Enterprise Server
15 10 (8.13%) Project Management
15 10 (8.13%) VMware
15 10 (8.13%) MOS
15 10 (8.13%) Document Management
16 9 (7.32%) Investment Banking
16 9 (7.32%) Lotus
16 9 (7.32%) IBM Notes
17 8 (6.50%) Google
17 8 (6.50%) Service Delivery
17 8 (6.50%) Google Apps
18 7 (5.69%) Windows Server 2008
18 7 (5.69%) Problem Management

Service Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 23 October 2014, IT contractor jobs across the City of London region that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 16 (13.01%) MS Exchange
2 13 (10.57%) Blackberry Enterprise Server
3 9 (7.32%) IBM Notes
4 4 (3.25%) WorkSite
5 3 (2.44%) Exchange Server 2010
6 1 (0.81%) Lync
6 1 (0.81%) Exchange Server 2003
Applications
1 61 (49.59%) MS Office
2 24 (19.51%) MS Excel
3 7 (5.69%) MS PowerPoint
4 4 (3.25%) MS Visio
Business Applications
1 5 (4.07%) Remedy ITSM
2 2 (1.63%) assyst
Cloud Services
1 8 (6.50%) Google Apps
Communications & Networking
1 5 (4.07%) Wi-Fi
2 4 (3.25%) VPN
3 3 (2.44%) DNS
3 3 (2.44%) Internet
3 3 (2.44%) VoIP
4 2 (1.63%) WAN
4 2 (1.63%) LAN
4 2 (1.63%) Wireless
4 2 (1.63%) TCP/IP
5 1 (0.81%) IP Telephony
5 1 (0.81%) Broadband
5 1 (0.81%) DHCP
5 1 (0.81%) Firewall
5 1 (0.81%) SAN
Database & Business Intelligence
1 1 (0.81%) Oracle Reports
1 1 (0.81%) MS Access
1 1 (0.81%) Data Mining
1 1 (0.81%) EDMS
General
1 31 (25.20%) Finance
2 23 (18.70%) Legal
3 20 (16.26%) Banking
4 17 (13.82%) Law
5 9 (7.32%) Investment Banking
6 6 (4.88%) French Language
6 6 (4.88%) Front Office
7 5 (4.07%) Back Office
8 2 (1.63%) Telecoms
8 2 (1.63%) Financial Institution
8 2 (1.63%) Games
8 2 (1.63%) Retail
8 2 (1.63%) Billing
9 1 (0.81%) Japanese Language
9 1 (0.81%) Publishing
Miscellaneous
1 33 (26.83%) Blackberry
2 6 (4.88%) Handset
3 5 (4.07%) Mainframe
3 5 (4.07%) Management Information System
3 5 (4.07%) iPhone
3 5 (4.07%) SWIFT
4 4 (3.25%) Mobile Computing
4 4 (3.25%) iPad
5 3 (2.44%) Smartphone
5 3 (2.44%) Analytical Skills
6 2 (1.63%) NHS
6 2 (1.63%) Hedge funds
6 2 (1.63%) CMDB
7 1 (0.81%) Credit Risk
7 1 (0.81%) FMCG
7 1 (0.81%) Visualisation
7 1 (0.81%) User Experience
7 1 (0.81%) Client/Server
7 1 (0.81%) PDA
7 1 (0.81%) Statistics
Operating Systems
1 83 (67.48%) Windows
2 38 (30.89%) Windows 7
3 33 (26.83%) Windows XP
4 7 (5.69%) Windows Server 2003
4 7 (5.69%) Windows Server 2008
5 6 (4.88%) Android
6 5 (4.07%) UNIX
6 5 (4.07%) Mac OS
6 5 (4.07%) Apple iOS
7 3 (2.44%) Windows Mobile
8 1 (0.81%) Windows Vista
8 1 (0.81%) Windows 2000
8 1 (0.81%) Windows 8
8 1 (0.81%) Windows Server 2012
Processes & Methodologies
1 54 (43.90%) ITIL
2 24 (19.51%) Service Management
3 16 (13.01%) ITSM
4 10 (8.13%) Document Management
4 10 (8.13%) Project Management
5 8 (6.50%) Service Delivery
6 7 (5.69%) Change Management
6 7 (5.69%) Stakeholder Management
6 7 (5.69%) Problem Management
7 6 (4.88%) Incident Management
7 6 (4.88%) Business Analysis
8 5 (4.07%) Asset Management
8 5 (4.07%) Cash Management
9 4 (3.25%) ITIL V3
9 4 (3.25%) Release Management
10 3 (2.44%) Workflow
10 3 (2.44%) PRINCE2
10 3 (2.44%) Software Deployment
10 3 (2.44%) Use Case
11 2 (1.63%) Business Transformation
Programming Languages
1 1 (0.81%) C
1 1 (0.81%) SQL
Qualifications
1 10 (8.13%) MOS
2 5 (4.07%) Degree
2 5 (4.07%) ITIL Certification
3 4 (3.25%) Microsoft Certification
4 3 (2.44%) A+ Certification
4 3 (2.44%) Security Cleared
4 3 (2.44%) ITIL Foundation Certificate
5 2 (1.63%) DV Cleared
5 2 (1.63%) MCP
5 2 (1.63%) MCSE
5 2 (1.63%) MCSA
Quality Assurance & Compliance
1 7 (5.69%) SLA
System Software
1 55 (44.72%) Active Directory
2 7 (5.69%) VMware Infrastructure
3 3 (2.44%) XenApp
4 1 (0.81%) Hyper-V
4 1 (0.81%) Terminal Server
Systems Management
1 7 (5.69%) SCCM
2 2 (1.63%) NetBackup
2 2 (1.63%) HP UCMDB
2 2 (1.63%) Tivoli
2 2 (1.63%) Systems Management Server (SMS)
3 1 (0.81%) ARCserve
3 1 (0.81%) Tivoli Storage Manager
3 1 (0.81%) SCOM
3 1 (0.81%) HP Data Protector
Vendors
1 49 (39.84%) Microsoft
2 24 (19.51%) Citrix
3 10 (8.13%) VMware
4 9 (7.32%) Lotus
5 8 (6.50%) Google
6 7 (5.69%) Remedy
7 4 (3.25%) HP
8 3 (2.44%) Cisco
8 3 (2.44%) MobileIron
9 2 (1.63%) ServiceNow
9 2 (1.63%) FrontRange
9 2 (1.63%) Altiris
9 2 (1.63%) Dell
9 2 (1.63%) BMC
9 2 (1.63%) Open Text
10 1 (0.81%) Oracle
10 1 (0.81%) AppSense
10 1 (0.81%) McAfee
10 1 (0.81%) Wyse
10 1 (0.81%) Apple
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