The table below looks at the statistics for Service Management skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
Service Management
Rank 95 75 93
Rank change year-on-year
-20 +18
Contract jobs citing Service Management 58 129 124
As % of all contract IT jobs located in the City of London 1.84% 2.51% 2.08%
As % of the Processes & Methodologies category 2.19% 3.10% 2.62%
Number of daily rates quoted 41 102 87
Average daily rate £400 £475 £400
Average daily rate % change year-on-year
-15.78% +18.75%
90% offered a daily rate of more than £238 £300 £283
10% offered a daily rate of more than £625 £584 £579
UK excluding London average daily rate £380 £375 £363
% change year-on-year
+1.33% +3.44%
Number of hourly rates quoted 1 0 0
Average hourly rate £50.99 - -
UK excluding London average hourly rate £14.00 £15.40 £15.50
% change year-on-year
-9.06% -0.67%
Service Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
2644 4159 4730
As % of all contract IT jobs located in the City of London 84.04% 80.90% 79.44%
Number of daily rates quoted 2091 3247 3422
Average daily rate £488 £450 £450
Average daily rate % change year-on-year
+8.33% -
90% offered a daily rate of more than £325 £318 £293
10% offered a daily rate of more than £625 £613 £625
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 30 36 51
Average hourly rate £24.00 £23.10 £27.25
Average hourly rate % change year-on-year
+3.91% -15.24%
90% offered a hourly rate of more than £13.00 £12.50 £16.50
10% offered a hourly rate of more than £53.00 £45.50 £77.50
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

Service Management
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the City of London

Service Management
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the City of London region.

Service Management Daily Rate Trend in the City of London

Service Management
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the City of London region over the 3 months to 10 February 2016.

Service Management Daily Rate Histogram in the City of London

Service Management
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the City of London region.

Service Management Hourly Rate Trend in the City of London

Service Management
Top 30 Related IT Skills in the City of London

For the 6 months to 10 February 2016, IT contractor jobs across the City of London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 88 (61.11%) ITIL
2 54 (37.50%) ITSM
3 50 (34.72%) Finance
4 36 (25.00%) Service Delivery
5 26 (18.06%) Project Management
6 22 (15.28%) Banking
6 22 (15.28%) Microsoft
7 21 (14.58%) Windows
7 21 (14.58%) Analytical Skills
8 20 (13.89%) Problem Management
8 20 (13.89%) SLA
9 18 (12.50%) Remedy
9 18 (12.50%) Change Management
9 18 (12.50%) Security Cleared
10 17 (11.81%) PRINCE2
11 16 (11.11%) Incident Management
11 16 (11.11%) Degree
12 14 (9.72%) Oracle
12 14 (9.72%) Remedy ITSM
12 14 (9.72%) ITIL V3
13 13 (9.03%) SQL
13 13 (9.03%) Configuration Management
14 12 (8.33%) ITIL Certification
14 12 (8.33%) SC Cleared
15 11 (7.64%) Management Information System
15 11 (7.64%) Stakeholder Management
15 11 (7.64%) Knowledge Management
15 11 (7.64%) BMC
15 11 (7.64%) Active Directory
15 11 (7.64%) Linux

Service Management
Top Related IT Skills in the City of London by Category

For the 6 months to 10 February 2016, IT contractor jobs across the City of London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 4 (2.78%) Apache
2 2 (1.39%) MS Exchange
2 2 (1.39%) SharePoint
2 2 (1.39%) WebSphere
2 2 (1.39%) WebSphere Application Server
3 1 (0.69%) Documentum
3 1 (0.69%) Exchange Server 2010
3 1 (0.69%) Exchange Server 2013
3 1 (0.69%) IIS
3 1 (0.69%) SAS
3 1 (0.69%) Skype for Business
3 1 (0.69%) WebLogic
Applications
1 11 (7.64%) MS Office
2 9 (6.25%) MS Excel
3 8 (5.56%) MS PowerPoint
4 6 (4.17%) MS Visio
5 1 (0.69%) MS Project
Business Applications
1 14 (9.72%) Remedy ITSM
2 6 (4.17%) assyst
3 5 (3.47%) Dynamics CRM
4 1 (0.69%) Dynamics AX
Cloud Services
1 2 (1.39%) Cloud Computing
2 1 (0.69%) Office 365
2 1 (0.69%) SaaS
Communications & Networking
1 5 (3.47%) Firewall
1 5 (3.47%) VPN
1 5 (3.47%) WAN
2 4 (2.78%) SSH
2 4 (2.78%) TCP/IP
3 3 (2.08%) BGP
3 3 (2.08%) Cisco ASA
3 3 (2.08%) Cisco ISE
3 3 (2.08%) DNS
3 3 (2.08%) Internet
3 3 (2.08%) IPsec
3 3 (2.08%) ISDN
3 3 (2.08%) MPLS
3 3 (2.08%) OSPF
3 3 (2.08%) PSTN
3 3 (2.08%) RTSP
3 3 (2.08%) SAN
3 3 (2.08%) Wireless
4 2 (1.39%) LAN
4 2 (1.39%) SSL
Database & Business Intelligence
1 10 (6.94%) SQL Server
2 7 (4.86%) Oracle Database
3 5 (3.47%) MySQL
3 5 (3.47%) SQL Server 2012
4 4 (2.78%) SQL Server 2005
4 4 (2.78%) SQL Server 2008
5 3 (2.08%) Data Warehouse
5 3 (2.08%) SQL Server Reporting Services
5 3 (2.08%) Sybase ASE
6 2 (1.39%) DB2
6 2 (1.39%) Oracle Database 11g
6 2 (1.39%) Oracle Reports
7 1 (0.69%) FileMaker
7 1 (0.69%) MongoDB
7 1 (0.69%) NoSQL
7 1 (0.69%) QlikView
7 1 (0.69%) RDBMS
7 1 (0.69%) Relational Database
7 1 (0.69%) SQL Server Analysis Services
7 1 (0.69%) SQL Server Integration Services
Development Applications
1 1 (0.69%) JIRA
1 1 (0.69%) SoapUI
General
1 50 (34.72%) Finance
2 22 (15.28%) Banking
3 7 (4.86%) Front Office
4 6 (4.17%) Financial Institution
4 6 (4.17%) Investment Banking
5 4 (2.78%) Advertising
6 3 (2.08%) Back Office
7 2 (1.39%) Legal
8 1 (0.69%) Billing
8 1 (0.69%) Marketing
8 1 (0.69%) Publishing
8 1 (0.69%) Retail
8 1 (0.69%) Telecoms
Job Titles
1 31 (21.53%) Analyst
2 24 (16.67%) Service Manager
3 15 (10.42%) Consultant
3 15 (10.42%) Project Manager
4 12 (8.33%) Service Analyst
5 10 (6.94%) Architect
6 9 (6.25%) Business Analyst
7 6 (4.17%) 2nd Line Support
7 6 (4.17%) Desktop Support
7 6 (4.17%) IT Manager
7 6 (4.17%) IT Services Manager
7 6 (4.17%) Support Analyst
8 5 (3.47%) Delivery Manager
8 5 (3.47%) Incident Manager
8 5 (3.47%) Service Desk Analyst
8 5 (3.47%) Services Delivery Manager
9 4 (2.78%) Client Services Manager
9 4 (2.78%) CRM Consultant
9 4 (2.78%) ITIL Manager
9 4 (2.78%) Microsoft Consultant
Libraries, Frameworks & Software Standards
1 7 (4.86%) Middleware
2 4 (2.78%) .NET
3 3 (2.08%) 802.1X
4 1 (0.69%) .NET Framework
4 1 (0.69%) AngularJS
4 1 (0.69%) CSS
4 1 (0.69%) CSS3
4 1 (0.69%) HTML
4 1 (0.69%) HTML5
4 1 (0.69%) jQuery
4 1 (0.69%) SOAP
4 1 (0.69%) Software Packaging
4 1 (0.69%) Velocity
4 1 (0.69%) Web Services
4 1 (0.69%) XML
4 1 (0.69%) XML Messaging
Miscellaneous
1 21 (14.58%) Analytical Skills
2 11 (7.64%) Management Information System
3 7 (4.86%) Data Centre
4 6 (4.17%) CMDB
5 4 (2.78%) Hedge funds
5 4 (2.78%) Mobile Computing
5 4 (2.78%) PKI
5 4 (2.78%) Visualisation
6 3 (2.08%) Replication
6 3 (2.08%) User Experience
6 3 (2.08%) Video Conferencing
7 2 (1.39%) BYOD
7 2 (1.39%) Computer Science
7 2 (1.39%) iPad
7 2 (1.39%) Mainframe
7 2 (1.39%) Mobile App
7 2 (1.39%) Smartphone
8 1 (0.69%) Clustering
8 1 (0.69%) Statistics
8 1 (0.69%) Video on Demand
Operating Systems
1 21 (14.58%) Windows
2 11 (7.64%) Linux
3 10 (6.94%) Windows Server
4 9 (6.25%) Solaris
5 6 (4.17%) Red Hat Enterprise Linux
5 6 (4.17%) Windows Server 2008
6 5 (3.47%) Unix
6 5 (3.47%) Windows 7
6 5 (3.47%) Windows Server 2012
7 4 (2.78%) Windows Server 2003
8 3 (2.08%) Apple iOS
9 2 (1.39%) AIX
9 2 (1.39%) Android
9 2 (1.39%) Mac OS
9 2 (1.39%) Mac OS X
9 2 (1.39%) Oracle Linux
9 2 (1.39%) SUSE
9 2 (1.39%) Windows 8
9 2 (1.39%) zOS
10 1 (0.69%) Windows 10
Processes & Methodologies
1 88 (61.11%) ITIL
2 54 (37.50%) ITSM
3 36 (25.00%) Service Delivery
4 26 (18.06%) Project Management
5 20 (13.89%) Problem Management
6 18 (12.50%) Change Management
7 17 (11.81%) PRINCE2
8 16 (11.11%) Incident Management
9 14 (9.72%) ITIL V3
10 13 (9.03%) Configuration Management
11 11 (7.64%) Knowledge Management
11 11 (7.64%) Stakeholder Management
12 10 (6.94%) Risk Management
12 10 (6.94%) Validation
13 9 (6.25%) Agile Software Development
13 9 (6.25%) Business Analysis
14 8 (5.56%) Disaster Recovery
15 7 (4.86%) SDLC
16 5 (3.47%) Operational Acceptance Testing
16 5 (3.47%) Performance Monitoring
Programming Languages
1 13 (9.03%) SQL
2 6 (4.17%) Bash Shell
2 6 (4.17%) Shell Script
3 4 (2.78%) Perl
3 4 (2.78%) PowerShell
3 4 (2.78%) T-SQL
4 3 (2.08%) C
5 2 (1.39%) Java
5 2 (1.39%) Korn
5 2 (1.39%) VBScript
6 1 (0.69%) C#
6 1 (0.69%) JavaScript
6 1 (0.69%) VBA
Qualifications
1 18 (12.50%) Security Cleared
2 16 (11.11%) Degree
3 12 (8.33%) ITIL Certification
3 12 (8.33%) SC Cleared
4 6 (4.17%) PMI Certification
4 6 (4.17%) PMP
5 5 (3.47%) ITIL Foundation Certificate
5 5 (3.47%) PRINCE2 Practitioner
6 4 (2.78%) RHCE
6 4 (2.78%) RHCSA
7 3 (2.08%) CCIE
7 3 (2.08%) CCNP
7 3 (2.08%) CCNP Voice
7 3 (2.08%) Cisco Certification
7 3 (2.08%) Microsoft Certification
8 2 (1.39%) DV Cleared
9 1 (0.69%) APMG
9 1 (0.69%) APMP
9 1 (0.69%) CISM
9 1 (0.69%) ISEB Practitioner
Quality Assurance & Compliance
1 20 (13.89%) SLA
2 2 (1.39%) PCI DSS
3 1 (0.69%) COBIT
3 1 (0.69%) Data Quality
3 1 (0.69%) ISO/IEC 27001
3 1 (0.69%) QA
3 1 (0.69%) Solvency II
System Software
1 11 (7.64%) Active Directory
2 9 (6.25%) VMware Infrastructure
3 4 (2.78%) Squid
4 2 (1.39%) ACF2
4 2 (1.39%) Microsoft App-V
4 2 (1.39%) RACF
4 2 (1.39%) VMware ESXi
4 2 (1.39%) vSphere
4 2 (1.39%) XenApp
4 2 (1.39%) XenDesktop
4 2 (1.39%) XenServer
5 1 (0.69%) Firmware
5 1 (0.69%) Hyper-V
5 1 (0.69%) Oracle RAC
5 1 (0.69%) Terminal Services
Systems Management
1 6 (4.17%) Ansible
1 6 (4.17%) SCCM
1 6 (4.17%) SCOM
2 4 (2.78%) CFEngine
2 4 (2.78%) Cobbler
2 4 (2.78%) Nagios
2 4 (2.78%) zSecure
3 3 (2.08%) Cisco CUCM
3 3 (2.08%) Cisco UCCX
4 2 (1.39%) Control-M
4 2 (1.39%) Puppet
5 1 (0.69%) Data Guard
5 1 (0.69%) EMC NetWorker
5 1 (0.69%) Oracle RMAN
5 1 (0.69%) SCSM
5 1 (0.69%) Tivoli
5 1 (0.69%) WMI
5 1 (0.69%) WSUS
5 1 (0.69%) XenMobile
5 1 (0.69%) ZABBIX
Vendors
1 22 (15.28%) Microsoft
2 18 (12.50%) Remedy
3 14 (9.72%) Oracle
4 11 (7.64%) BMC
5 10 (6.94%) ServiceNow
6 9 (6.25%) VMware
7 7 (4.86%) Citrix
8 6 (4.17%) IBM
9 5 (3.47%) HP
10 4 (2.78%) SAP
10 4 (2.78%) Siebel
10 4 (2.78%) SolarWinds
10 4 (2.78%) Sybase
10 4 (2.78%) Veritas
11 3 (2.08%) CheckPoint
11 3 (2.08%) Cisco
11 3 (2.08%) Juniper
11 3 (2.08%) Polycom
11 3 (2.08%) Red Hat
11 3 (2.08%) Riverbed
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