The table below looks at the statistics for Service Management skills in IT contracts advertised for the City of London region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 26 September 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
26 Sep 2016
Same period 2015 Same period 2014
Service Management
Rank 98 87 115
Rank change year-on-year
-11 +28
Contract jobs citing Service Management 76 105 97
As % of all contract IT jobs located in the City of London 2.20% 2.27% 1.65%
As % of the Processes & Methodologies category 2.52% 2.69% 2.07%
Number of daily rates quoted 55 66 73
Median daily rate £475 £434 £425
Median daily rate % change year-on-year
+9.51% +2.05%
90% offered a daily rate of more than £245 £250 £254
10% offered a daily rate of more than £605 £600 £550
UK excluding London median daily rate £400 £386 £365
% change year-on-year
+3.55% +5.82%
Number of hourly rates quoted 2 4 0
Median hourly rate £56.25 £17.00 -
Median hourly rate % change year-on-year
+230.88% -
UK excluding London median hourly rate £14.50 £18.52 £15.00
% change year-on-year
-21.70% +23.46%
Service Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
3015 3902 4694
As % of all contract IT jobs located in the City of London 87.39% 84.24% 80.08%
Number of daily rates quoted 2406 3112 3526
Median daily rate £475 £470 £450
Median daily rate % change year-on-year
+1.06% +4.44%
90% offered a daily rate of more than £350 £315 £313
10% offered a daily rate of more than £625 £625 £625
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 21 36 53
Median hourly rate £20.00 £21.25 £21.62
Median hourly rate % change year-on-year
-5.88% -1.71%
90% offered a hourly rate of more than £12.50 £13.00 £12.50
10% offered a hourly rate of more than £50.00 £37.50 £35.45
UK excluding London median hourly rate £32.50 £33.64 £26.00
% change year-on-year
-3.38% +29.38%

Service Management
Jobs Demand Trend in the City of London

The demand trend of contract jobs across the City of London region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the City of London

Service Management
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the City of London region.

Service Management Daily Rate Trend in the City of London

Service Management
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the City of London region over the 3 months to 26 September 2016.

Service Management Daily Rate Histogram in the City of London

Service Management
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the City of London region.

Service Management Hourly Rate Trend in the City of London

Service Management
Hourly Rate Histogram in the City of London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the City of London region over the 3 months to 26 September 2016.

Service Management Hourly Rate Histogram in the City of London

Service Management
Top 30 Related IT Skills in the City of London

For the 6 months to 26 September 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region with a requirement for Service Management.

1 93 (68.89%) ITIL
2 58 (42.96%) Finance
3 51 (37.78%) ITSM
4 31 (22.96%) Active Directory
5 30 (22.22%) Project Management
6 29 (21.48%) Windows
7 28 (20.74%) Microsoft
8 27 (20.00%) Change Management
9 26 (19.26%) Configuration Management
10 24 (17.78%) Incident Management
10 24 (17.78%) ITIL V3
11 17 (12.59%) Unix
11 17 (12.59%) Agile Software Development
12 16 (11.85%) Service Delivery
12 16 (11.85%) Degree
13 15 (11.11%) Perl
13 15 (11.11%) SQL
13 15 (11.11%) MS Excel
14 14 (10.37%) SharePoint
14 14 (10.37%) Linux
14 14 (10.37%) Stakeholder Management
14 14 (10.37%) Problem Management
14 14 (10.37%) Windows Server
15 13 (9.63%) ServiceNow
15 13 (9.63%) Banking
16 12 (8.89%) Software Engineering
16 12 (8.89%) Firewall
16 12 (8.89%) MS Office
16 12 (8.89%) Shell Script
16 12 (8.89%) Windows 7

Service Management
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (10.37%) SharePoint
2 8 (5.93%) MS Exchange
3 5 (3.70%) Exchange Server 2010
4 3 (2.22%) Apache
4 3 (2.22%) Confluence
4 3 (2.22%) WebLogic
5 2 (1.48%) Elasticsearch
5 2 (1.48%) IIS
5 2 (1.48%) Oracle Coherence
5 2 (1.48%) Tomcat
5 2 (1.48%) WebSphere
6 1 (0.74%) Blackberry Enterprise Server
6 1 (0.74%) CMS
6 1 (0.74%) FileNet
6 1 (0.74%) Lightstreamer
6 1 (0.74%) SAP EP
6 1 (0.74%) SAS
6 1 (0.74%) Sitecore CMS
6 1 (0.74%) Skype for Business
6 1 (0.74%) WebSphere Application Server
Applications
1 15 (11.11%) MS Excel
2 12 (8.89%) MS Office
3 4 (2.96%) MS PowerPoint
4 2 (1.48%) HipChat
5 1 (0.74%) MS Project
5 1 (0.74%) MS Visio
Business Applications
1 8 (5.93%) Remedy ITSM
2 1 (0.74%) Documaker
2 1 (0.74%) Faxination
2 1 (0.74%) SAP Business ByDesign
2 1 (0.74%) SAP ERP
2 1 (0.74%) SAP HCM
2 1 (0.74%) SAP HR
Cloud Services
1 5 (3.70%) Microsoft Azure
2 4 (2.96%) Office 365
3 3 (2.22%) Amazon AWS
4 2 (1.48%) IaaS
5 1 (0.74%) Cloud Computing
5 1 (0.74%) Google Apps
5 1 (0.74%) IBM Cloud
5 1 (0.74%) Mimecast
5 1 (0.74%) PaaS
5 1 (0.74%) SaaS
5 1 (0.74%) SoftLayer
5 1 (0.74%) SuccessFactors
Communications & Networking
1 12 (8.89%) Firewall
2 11 (8.15%) DNS
3 9 (6.67%) HTTP
3 9 (6.67%) LDAP
4 7 (5.19%) DHCP
5 6 (4.44%) Cisco ASA
6 5 (3.70%) LAN
6 5 (3.70%) TCP/IP
6 5 (3.70%) WAN
6 5 (3.70%) Wireless
7 4 (2.96%) BIG-IP
7 4 (2.96%) Cisco Nexus
7 4 (2.96%) F5 BIG-IP GTM
7 4 (2.96%) F5 BIG-IP LTM
7 4 (2.96%) WAAS
7 4 (2.96%) Wireshark
8 3 (2.22%) SAN
8 3 (2.22%) VPN
9 2 (1.48%) Internet
9 2 (1.48%) SSH
Database & Business Intelligence
1 5 (3.70%) SQL Server
2 4 (2.96%) SQL Server Reporting Services
3 2 (1.48%) Hadoop
3 2 (1.48%) Oracle Database
3 2 (1.48%) PostgreSQL
4 1 (0.74%) DB2
4 1 (0.74%) Oracle Exadata
4 1 (0.74%) Oracle ODI
4 1 (0.74%) PowerCenter
4 1 (0.74%) Relational Database
Development Applications
1 4 (2.96%) JIRA
1 4 (2.96%) Sonatype Nexus
2 3 (2.22%) Git (software)
2 3 (2.22%) Jenkins
3 2 (1.48%) Ant
3 2 (1.48%) Bitbucket
3 2 (1.48%) Hudson
3 2 (1.48%) JIRA Agile
3 2 (1.48%) JUnit
3 2 (1.48%) Liquibase
3 2 (1.48%) Maven
3 2 (1.48%) Octopus Deploy
3 2 (1.48%) SonarQube
4 1 (0.74%) Subversion
4 1 (0.74%) Team Foundation Server
4 1 (0.74%) TeamCity
General
1 58 (42.96%) Finance
2 13 (9.63%) Banking
3 9 (6.67%) Financial Institution
4 8 (5.93%) Legal
5 5 (3.70%) Investment Banking
6 3 (2.22%) Advertising
6 3 (2.22%) Retail
6 3 (2.22%) Telecoms
7 2 (1.48%) French Language
7 2 (1.48%) German Language
7 2 (1.48%) Italian Language
7 2 (1.48%) Law
7 2 (1.48%) Spanish Language
8 1 (0.74%) Games
8 1 (0.74%) Marketing
8 1 (0.74%) Military
8 1 (0.74%) Publishing
Job Titles
1 26 (19.26%) Analyst
2 11 (8.15%) Service Manager
3 10 (7.41%) Consultant
4 9 (6.67%) Implementation Specialist
4 9 (6.67%) ITSM Specialist
5 8 (5.93%) Architect
5 8 (5.93%) Developer
5 8 (5.93%) Systems Analyst
6 7 (5.19%) Monitoring Analyst
6 7 (5.19%) Service Analyst
7 6 (4.44%) Incident Analyst
7 6 (4.44%) IT Analyst
7 6 (4.44%) IT Manager
7 6 (4.44%) Tivoli Analyst
8 5 (3.70%) IT Services Manager
8 5 (3.70%) Service Management Consultant
9 4 (2.96%) Graduate
9 4 (2.96%) Management Consultant
9 4 (2.96%) Project Manager
9 4 (2.96%) RACF Technician
Libraries, Frameworks & Software Standards
1 9 (6.67%) Ajax
1 9 (6.67%) CSS
1 9 (6.67%) HTML
1 9 (6.67%) XML
2 8 (5.93%) Middleware
3 3 (2.22%) Oracle Fusion
4 2 (1.48%) ELK Stack
4 2 (1.48%) MCollective
4 2 (1.48%) Software Packaging
4 2 (1.48%) WebCenter
5 1 (0.74%) .NET
5 1 (0.74%) .NET Framework
5 1 (0.74%) CGI
5 1 (0.74%) FIX Protocol
5 1 (0.74%) Flash
5 1 (0.74%) IBM Integration Bus
5 1 (0.74%) J2EE
5 1 (0.74%) JMS
5 1 (0.74%) SAP Basis
Miscellaneous
1 11 (8.15%) Analytical Skills
1 11 (8.15%) Management Information System
2 9 (6.67%) Hedge funds
3 5 (3.70%) CMDB
3 5 (3.70%) Data Centre
3 5 (3.70%) Fat Client
3 5 (3.70%) Thin Client
4 4 (2.96%) Clustering
4 4 (2.96%) Freedom of Information
5 3 (2.22%) Mainframe
5 3 (2.22%) User Experience
6 2 (1.48%) Blackberry
6 2 (1.48%) Private Cloud
6 2 (1.48%) Statistics
6 2 (1.48%) Virtual Team
7 1 (0.74%) BBC
7 1 (0.74%) CESG
7 1 (0.74%) CLARiiON
7 1 (0.74%) EMC Centera
7 1 (0.74%) PMI
Operating Systems
1 29 (21.48%) Windows
2 17 (12.59%) Unix
3 14 (10.37%) Linux
3 14 (10.37%) Windows Server
4 12 (8.89%) Windows 7
5 11 (8.15%) Windows Server 2012
6 7 (5.19%) Windows Server 2008
7 6 (4.44%) Red Hat Enterprise Linux
8 5 (3.70%) AIX
9 4 (2.96%) Apple iOS
9 4 (2.96%) Solaris
9 4 (2.96%) SUSE
9 4 (2.96%) SUSE Linux Enterprise Server
10 2 (1.48%) Android
10 2 (1.48%) CentOS
10 2 (1.48%) Oracle Linux
10 2 (1.48%) Windows Server 2003
10 2 (1.48%) zOS
11 1 (0.74%) Windows 8
11 1 (0.74%) Windows Mobile
Processes & Methodologies
1 93 (68.89%) ITIL
2 51 (37.78%) ITSM
3 30 (22.22%) Project Management
4 27 (20.00%) Change Management
5 26 (19.26%) Configuration Management
6 24 (17.78%) Incident Management
6 24 (17.78%) ITIL V3
7 17 (12.59%) Agile Software Development
8 16 (11.85%) Service Delivery
9 14 (10.37%) Problem Management
9 14 (10.37%) Stakeholder Management
10 12 (8.89%) Software Engineering
11 11 (8.15%) Programme Management
12 9 (6.67%) CMMI
13 7 (5.19%) PRINCE2
13 7 (5.19%) Service Design
13 7 (5.19%) Stakeholder Engagement
14 6 (4.44%) Continuous Improvement
14 6 (4.44%) Data Protection
14 6 (4.44%) Matrix Organization
Programming Languages
1 15 (11.11%) Perl
1 15 (11.11%) SQL
2 12 (8.89%) Shell Script
3 9 (6.67%) JavaScript
4 7 (5.19%) Java
4 7 (5.19%) Ruby
5 5 (3.70%) PowerShell
6 2 (1.48%) Korn
7 1 (0.74%) Bash Shell
7 1 (0.74%) C
7 1 (0.74%) C++
7 1 (0.74%) Python
7 1 (0.74%) VBScript
Qualifications
1 16 (11.85%) Degree
2 11 (8.15%) PMP
2 11 (8.15%) Security Cleared
3 10 (7.41%) PMI Certification
4 7 (5.19%) ITIL Certification
5 6 (4.44%) SC Cleared
6 4 (2.96%) CISM
6 4 (2.96%) Microsoft Certification
7 3 (2.22%) ITIL Foundation Certificate
7 3 (2.22%) MCITP
7 3 (2.22%) MCP
8 2 (1.48%) BC Cleared
8 2 (1.48%) CISA
8 2 (1.48%) CISSP
8 2 (1.48%) CTC Cleared
8 2 (1.48%) MCTS
9 1 (0.74%) MBA
9 1 (0.74%) MOS
9 1 (0.74%) PRINCE2 Certification
9 1 (0.74%) SAP Certification
Quality Assurance & Compliance
1 7 (5.19%) SLA
2 6 (4.44%) PCI DSS
3 5 (3.70%) ISO/IEC 27001
4 2 (1.48%) COBIT
5 1 (0.74%) Disclosure Scotland
5 1 (0.74%) ISO/IEC 20000
5 1 (0.74%) QA
5 1 (0.74%) Sarbanes-Oxley
System Software
1 31 (22.96%) Active Directory
2 8 (5.93%) VMware Infrastructure
3 5 (3.70%) Terminal Services
3 5 (3.70%) vSphere
4 4 (2.96%) RACF
5 3 (2.22%) Veritas Cluster Server
6 2 (1.48%) Docker
6 2 (1.48%) Postfix
6 2 (1.48%) Squid
6 2 (1.48%) vCloud
6 2 (1.48%) XenDesktop
7 1 (0.74%) DFS Replication
7 1 (0.74%) Hyper-V
7 1 (0.74%) Oracle RAC
7 1 (0.74%) Virtual Machines
7 1 (0.74%) VMware ESX
7 1 (0.74%) VMware ESXi
7 1 (0.74%) XenApp
Systems Management
1 10 (7.41%) Puppet
2 8 (5.93%) Tivoli
3 4 (2.96%) zSecure
4 3 (2.22%) Ansible
4 3 (2.22%) SCCM
5 2 (1.48%) Kibana
5 2 (1.48%) Kubernetes
5 2 (1.48%) logstash
5 2 (1.48%) Opscode Chef
5 2 (1.48%) Rancher
5 2 (1.48%) SCOM
5 2 (1.48%) Terraform
5 2 (1.48%) WSUS
5 2 (1.48%) ZABBIX
6 1 (0.74%) HP Data Protector
6 1 (0.74%) Microsoft Clustering
6 1 (0.74%) NetApp OnCommand
6 1 (0.74%) ServiceCenter
6 1 (0.74%) SnapVault
6 1 (0.74%) Symantec Enterprise Vault
Vendors
1 28 (20.74%) Microsoft
2 13 (9.63%) ServiceNow
3 11 (8.15%) Citrix
3 11 (8.15%) Remedy
3 11 (8.15%) VMware
4 10 (7.41%) Cisco
4 10 (7.41%) Oracle
5 7 (5.19%) CheckPoint
5 7 (5.19%) NetIQ
6 6 (4.44%) F5
7 5 (3.70%) EMC
8 4 (2.96%) Alcatel-Lucent
8 4 (2.96%) Aruba
8 4 (2.96%) Blue Coat
8 4 (2.96%) HP
8 4 (2.96%) IBM
8 4 (2.96%) Juniper
8 4 (2.96%) LogLogic
8 4 (2.96%) Radianz
8 4 (2.96%) Veritas