The table below looks at the statistics for Service Management skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 1 September 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Sep 2015
Same period 2014 Same period 2013
Service Management
Rank 84 122 113
Rank change year-on-year
+38 -9
Contract jobs citing Service Management 119 81 119
As % of all contract IT jobs located in the City of London 2.21% 1.37% 1.64%
As % of the Processes & Methodologies category 2.75% 1.78% 2.11%
Number of daily rates quoted 84 64 84
Average daily rate
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£436 £425 £400
Average daily rate % change year-on-year
+2.64% +6.25%
90% offered a daily rate of more than £280 £294 £240
10% offered a daily rate of more than £625 £575 £575
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 3 0 5
Average hourly rate £17.00 - £13.97
UK excluding London average hourly rate £18.52 £14.00 £13.35
% change year-on-year
+32.28% +4.86%
Service Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
4333 4563 5651
As % of all contract IT jobs located in the City of London 80.42% 77.35% 77.96%
Number of daily rates quoted 3440 3384 4203
Average daily rate £475 £450 £450
Average daily rate % change year-on-year
+5.55% -
90% offered a daily rate of more than £325 £320 £315
10% offered a daily rate of more than £625 £625 £600
UK excluding London average daily rate £400 £375 £370
% change year-on-year
+6.66% +1.35%
Number of hourly rates quoted 39 40 71
Average hourly rate £21.00 £22.50 £22.50
Average hourly rate % change year-on-year
-6.66% -
90% offered a hourly rate of more than £13.00 £16.00 £15.00
10% offered a hourly rate of more than £38.80 £36.50 £58.60
UK excluding London average hourly rate £32.52 £25.75 £30.50
% change year-on-year
+26.29% -15.57%

Service Management
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the City of London

Service Management
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the City of London region.

Service Management Daily Rate Trend in the City of London

Service Management
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the City of London region over the 3 months to 1 September 2015.

Service Management Daily Rate Histogram in the City of London

Service Management
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the City of London region.

Service Management Hourly Rate Trend in the City of London

Service Management
Top 30 Related IT Skills in the City of London

For the 6 months to 1 September 2015, IT contractor jobs across the City of London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 156 (69.96%) ITIL
2 76 (34.08%) Finance
3 56 (25.11%) ITSM
4 49 (21.97%) Windows
5 47 (21.08%) Microsoft
6 42 (18.83%) Service Delivery
7 37 (16.59%) Project Management
8 34 (15.25%) Active Directory
9 31 (13.90%) MS Office
9 31 (13.90%) Banking
10 30 (13.45%) Oracle
11 29 (13.00%) PRINCE2
12 28 (12.56%) Problem Management
13 27 (12.11%) SLA
14 26 (11.66%) Change Management
15 24 (10.76%) Remedy
15 24 (10.76%) Analytical Skills
16 23 (10.31%) Cisco
16 23 (10.31%) Degree
17 22 (9.87%) MS Excel
18 20 (8.97%) MS Exchange
18 20 (8.97%) SQL
18 20 (8.97%) Incident Management
19 19 (8.52%) CMDB
19 19 (8.52%) Security Cleared
19 19 (8.52%) ServiceNow
20 18 (8.07%) WAN
21 17 (7.62%) LAN
21 17 (7.62%) Blackberry
21 17 (7.62%) Stakeholder Management

Service Management
Top Related IT Skills in the City of London by Category

For the 6 months to 1 September 2015, IT contractor jobs across the City of London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 20 (8.97%) MS Exchange
2 11 (4.93%) SharePoint
3 10 (4.48%) Blackberry Enterprise Server
4 6 (2.69%) Lync
5 5 (2.24%) Apache
6 4 (1.79%) IIS
7 3 (1.35%) WebLogic
8 2 (0.90%) SAS
8 2 (0.90%) JBoss
8 2 (0.90%) SharePoint Server
8 2 (0.90%) WebSphere
8 2 (0.90%) CMS
9 1 (0.45%) Oracle Workflow
9 1 (0.45%) Drupal
9 1 (0.45%) Office Communications Server
9 1 (0.45%) WebSphere Portal
9 1 (0.45%) nginx
9 1 (0.45%) Apache Solr
9 1 (0.45%) Exchange Server 2010
9 1 (0.45%) SharePoint 2013
Applications
1 31 (13.90%) MS Office
2 22 (9.87%) MS Excel
3 11 (4.93%) MS PowerPoint
4 8 (3.59%) MS Visio
5 2 (0.90%) MS Project
Business Applications
1 17 (7.62%) Remedy ITSM
2 8 (3.59%) SAP BPC
2 8 (3.59%) SAP FI
2 8 (3.59%) SAP FI/CO
2 8 (3.59%) SAP CO
3 3 (1.35%) assyst
3 3 (1.35%) Dynamics CRM
4 2 (0.90%) RMDS
5 1 (0.45%) Maximo
5 1 (0.45%) Adobe Campaign
5 1 (0.45%) WebTrends
Cloud Services
1 5 (2.24%) SaaS
2 3 (1.35%) Google Apps
3 2 (0.90%) IaaS
3 2 (0.90%) Amazon AWS
4 1 (0.45%) Google Analytics
4 1 (0.45%) Adobe Analytics
4 1 (0.45%) SoftLayer
Communications & Networking
1 18 (8.07%) WAN
2 17 (7.62%) LAN
3 16 (7.17%) Firewall
4 12 (5.38%) DNS
5 11 (4.93%) SAN
5 11 (4.93%) MPLS
6 10 (4.48%) VPN
6 10 (4.48%) DSL
7 9 (4.04%) BIG-IP
7 9 (4.04%) DHCP
8 7 (3.14%) TCP/IP
9 5 (2.24%) WLAN
10 4 (1.79%) Cisco IOS
10 4 (1.79%) NAS
11 3 (1.35%) Internet
11 3 (1.35%) Wi-Fi
11 3 (1.35%) Wireless
11 3 (1.35%) IPsec
11 3 (1.35%) ADSL
12 2 (0.90%) ISDN
Database & Business Intelligence
1 12 (5.38%) SQL Server
1 12 (5.38%) Oracle Database
2 9 (4.04%) BusinessObjects
3 7 (3.14%) Oracle Reports
4 6 (2.69%) Oracle Database 11g
5 5 (2.24%) SQL Server Integration Services
5 5 (2.24%) Data Warehouse
6 4 (1.79%) Oracle9i Database
6 4 (1.79%) SQL Server 2012
7 2 (0.90%) SQL Server Reporting Services
8 1 (0.45%) Sybase ASE
8 1 (0.45%) MySQL
8 1 (0.45%) Oracle BI EE
8 1 (0.45%) Pentaho
8 1 (0.45%) Redis
8 1 (0.45%) Big Data
8 1 (0.45%) DB2
8 1 (0.45%) Ingres
8 1 (0.45%) Oracle Database 10g
8 1 (0.45%) EDMS
Development Applications
1 1 (0.45%) Visual Studio
1 1 (0.45%) JIRA
1 1 (0.45%) Jenkins
General
1 76 (34.08%) Finance
2 31 (13.90%) Banking
3 12 (5.38%) Investment Banking
4 8 (3.59%) Advertising
5 6 (2.69%) Telecoms
6 4 (1.79%) Front Office
6 4 (1.79%) Aerospace
6 4 (1.79%) Publishing
7 3 (1.35%) Retail
7 3 (1.35%) Billing
7 3 (1.35%) Marketing
7 3 (1.35%) Legal
7 3 (1.35%) Back Office
8 2 (0.90%) Financial Institution
8 2 (0.90%) Manufacturing
8 2 (0.90%) Law
8 2 (0.90%) Spanish Language
9 1 (0.45%) International Banking
9 1 (0.45%) French Language
9 1 (0.45%) German Language
Job Titles
1 38 (17.04%) Analyst
2 33 (14.80%) Service Manager
3 25 (11.21%) Project Manager
4 17 (7.62%) Architect
5 11 (4.93%) Delivery Manager
6 9 (4.04%) Consultant
6 9 (4.04%) Services Delivery Manager
7 8 (3.59%) Service Analyst
7 8 (3.59%) Service Architect
8 7 (3.14%) Developer
8 7 (3.14%) Programme Manager
9 6 (2.69%) Applications Support
9 6 (2.69%) IT Project Manager
9 6 (2.69%) Operations Analyst
9 6 (2.69%) Incident Manager
10 5 (2.24%) Business Analyst
10 5 (2.24%) Support Analyst
11 4 (1.79%) Support Engineer
11 4 (1.79%) DBA
11 4 (1.79%) Management Consultant
Libraries, Frameworks & Software Standards
1 7 (3.14%) Middleware
2 6 (2.69%) .NET
3 3 (1.35%) Java EE
4 2 (0.90%) J2EE
4 2 (0.90%) CSS
4 2 (0.90%) Web Services
4 2 (0.90%) XML
4 2 (0.90%) HTML
4 2 (0.90%) .NET Framework
4 2 (0.90%) 802.1X
5 1 (0.45%) WebSphere MQ
5 1 (0.45%) Rendezvous
5 1 (0.45%) JSP
5 1 (0.45%) Struts
5 1 (0.45%) ASP.NET
5 1 (0.45%) FIX Protocol
5 1 (0.45%) Oracle Fusion
5 1 (0.45%) WebCenter
5 1 (0.45%) ActiveMQ
5 1 (0.45%) Spring
Miscellaneous
1 24 (10.76%) Analytical Skills
2 19 (8.52%) CMDB
3 17 (7.62%) Blackberry
4 10 (4.48%) Management Information System
5 6 (2.69%) Data Centre
6 5 (2.24%) Computer Science
6 5 (2.24%) Video Conferencing
7 4 (1.79%) User Experience
7 4 (1.79%) Replication
8 3 (1.35%) Equities
8 3 (1.35%) Fat Client
8 3 (1.35%) Thin Client
9 2 (0.90%) NHS
9 2 (0.90%) PKI
9 2 (0.90%) Fixed Income
9 2 (0.90%) Enterprise Storage
9 2 (0.90%) Mobile Computing
9 2 (0.90%) Mobile App
10 1 (0.45%) Digital Media
10 1 (0.45%) Data Integration
Operating Systems
1 49 (21.97%) Windows
2 17 (7.62%) Windows 7
3 16 (7.17%) Windows Server 2008
4 14 (6.28%) Windows Server 2003
5 13 (5.83%) Linux
6 9 (4.04%) UNIX
6 9 (4.04%) Android
7 6 (2.69%) Solaris
8 5 (2.24%) Apple iOS
8 5 (2.24%) Windows 8
8 5 (2.24%) Windows Server 2012
8 5 (2.24%) Red Hat Enterprise Linux
9 4 (1.79%) Mac OS X
10 3 (1.35%) Windows Phone
10 3 (1.35%) Mac OS
11 2 (0.90%) Data ONTAP
12 1 (0.45%) CentOS
12 1 (0.45%) AIX
12 1 (0.45%) HPUX
12 1 (0.45%) Windows XP
Processes & Methodologies
1 156 (69.96%) ITIL
2 56 (25.11%) ITSM
3 42 (18.83%) Service Delivery
4 37 (16.59%) Project Management
5 29 (13.00%) PRINCE2
6 28 (12.56%) Problem Management
7 26 (11.66%) Change Management
8 20 (8.97%) Incident Management
9 17 (7.62%) Stakeholder Management
10 14 (6.28%) Risk Management
10 14 (6.28%) Asset Management
11 13 (5.83%) Disaster Recovery
12 12 (5.38%) Business Continuity
12 12 (5.38%) BCP
13 11 (4.93%) Performance Management
13 11 (4.93%) Business Continuity Planning
13 11 (4.93%) Performance Monitoring
14 10 (4.48%) People Management
14 10 (4.48%) CRM
15 9 (4.04%) Information Security
Programming Languages
1 20 (8.97%) SQL
2 7 (3.14%) Java
3 5 (2.24%) C
3 5 (2.24%) PowerShell
4 3 (1.35%) VB.NET
4 3 (1.35%) T-SQL
5 2 (0.90%) VBScript
5 2 (0.90%) C#
5 2 (0.90%) JavaScript
5 2 (0.90%) Perl
6 1 (0.45%) PL/SQL
6 1 (0.45%) VBA
6 1 (0.45%) Python
6 1 (0.45%) Shell Script
6 1 (0.45%) Ruby
Qualifications
1 23 (10.31%) Degree
2 19 (8.52%) Security Cleared
3 16 (7.17%) ITIL Certification
4 8 (3.59%) SC Cleared
5 6 (2.69%) MCSA
5 6 (2.69%) Microsoft Certification
6 5 (2.24%) MCP
6 5 (2.24%) PMI Certification
6 5 (2.24%) CISA
6 5 (2.24%) ITIL Foundation Certificate
7 4 (1.79%) HP APS
7 4 (1.79%) BC Cleared
7 4 (1.79%) PMP
7 4 (1.79%) Cisco Certification
7 4 (1.79%) PRINCE2 Certification
8 3 (1.35%) MCSE
9 2 (0.90%) CCIE
9 2 (0.90%) CCNP
9 2 (0.90%) CCNA
9 2 (0.90%) ISTQB
Quality Assurance & Compliance
1 27 (12.11%) SLA
2 10 (4.48%) QA
3 7 (3.14%) COBIT
4 4 (1.79%) Sarbanes-Oxley
4 4 (1.79%) ISO/IEC 20000
5 2 (0.90%) ISO/IEC 27001
6 1 (0.45%) PCI DSS
6 1 (0.45%) Data Quality
6 1 (0.45%) PMBOK
System Software
1 34 (15.25%) Active Directory
2 10 (4.48%) VMware Infrastructure
3 9 (4.04%) NLBS
4 5 (2.24%) Hyper-V
4 5 (2.24%) Microsoft App-V
5 3 (1.35%) NFS
5 3 (1.35%) Xen
6 2 (0.90%) XenApp
6 2 (0.90%) Citrix Presentation Server
7 1 (0.45%) Oracle RAC
7 1 (0.45%) XenDesktop
7 1 (0.45%) DFS Replication
7 1 (0.45%) Varnish
7 1 (0.45%) VMware ESXi
7 1 (0.45%) vCloud
7 1 (0.45%) Snort
7 1 (0.45%) Squid
7 1 (0.45%) Tivoli Workload Scheduler
7 1 (0.45%) Samba
7 1 (0.45%) VMware ESX
Systems Management
1 11 (4.93%) SCCM
2 9 (4.04%) WSUS
3 8 (3.59%) SCOM
4 4 (1.79%) Control-M
5 3 (1.35%) CA Single Sign-On
5 3 (1.35%) Tivoli
5 3 (1.35%) Tivoli Monitoring
5 3 (1.35%) McAfee ePO
5 3 (1.35%) SCOrch
6 2 (0.90%) Cisco UCCX
6 2 (0.90%) Cisco CUCM
6 2 (0.90%) NetBackup
7 1 (0.45%) Oracle RMAN
7 1 (0.45%) Nessus
7 1 (0.45%) WMI
7 1 (0.45%) Tivoli Storage Manager
7 1 (0.45%) BMC PATROL
7 1 (0.45%) Puppet
7 1 (0.45%) Oracle Identity Manager
7 1 (0.45%) Oracle Identity Management
Vendors
1 47 (21.08%) Microsoft
2 30 (13.45%) Oracle
3 24 (10.76%) Remedy
4 23 (10.31%) Cisco
5 19 (8.52%) ServiceNow
6 17 (7.62%) VMware
7 15 (6.73%) BMC
8 13 (5.83%) HP
8 13 (5.83%) CheckPoint
9 12 (5.38%) Citrix
10 10 (4.48%) SAP
11 9 (4.04%) Dell
12 8 (3.59%) Reuters
13 7 (3.14%) WorldPay
14 6 (2.69%) Bloomberg
14 6 (2.69%) IBM
14 6 (2.69%) Sybase
15 5 (2.24%) Veritas
15 5 (2.24%) McAfee
15 5 (2.24%) Apple
City, London
Lorien Resourcing
Posted: 6 hours ago
City, London
Harris Global
Posted: 5 days ago
City, London
HAYS INFORMATION TECHNOLOGY
Posted: 5 days ago
City of London
Nigel Frank International Limited - Newcastle
Rate: £300 - £400 per day
Posted: 5 days ago
City, London
Hays IT - Uk Posting account
Posted: 6 days ago
City, London
HAYS INFORMATION TECHNOLOGY
Posted: 6 days ago
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 6 days ago
City, London
Nigel Frank International Limited - Newcastle
Rate: £200 - £300 per day
Posted: 8 days ago
City of London
Hays IT - Uk Posting account
Rate: £401 per day
Posted: 11 days ago
City of London
Hays IT - Uk Posting account
Rate: £300.00 - £350.00 per annum
Posted: 12 days ago
City of London
Hays IT - Uk Posting account
Posted: 13 days ago
City of London
Nigel Frank International Limited - Newcastle
Rate: £200 - £300 per day
Posted: 14 days ago
City of London
Nigel Frank International Limited - Newcastle
Rate: £200 - £275 per day
Posted: 26 days ago