The table below looks at the statistics for Service Management skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 28 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Jan 2015
Same period 2014 Same period 2013
Service Management
Rank 76 92 107
Rank change year-on-year
+16 +15
Contract jobs citing Service Management 122 115 95
As % of all contract IT jobs located in the City of London 2.46% 1.92% 1.65%
As % of the Processes & Methodologies category 3.12% 2.49% 2.17%
Number of daily rates quoted 94 83 64
Average daily rate
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of your Daily Rate
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£438 £400 £350
Average daily rate % change year-on-year
+9.37% +14.28%
90% offered a daily rate of more than £295 £275 £223
10% offered a daily rate of more than £579 £600 £475
UK excluding London average daily rate £375 £352 £350
% change year-on-year
+6.53% +0.57%
Number of hourly rates quoted 0 0 4
Average hourly rate - - £135.00
UK excluding London average hourly rate £14.69 £17.68 £17.50
% change year-on-year
-16.90% +1.00%
Service Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
3916 4623 4387
As % of all contract IT jobs located in the City of London 78.98% 77.31% 76.28%
Number of daily rates quoted 3049 3371 3356
Average daily rate £450 £450 £450
90% offered a daily rate of more than £325 £300 £313
10% offered a daily rate of more than £625 £625 £600
UK excluding London average daily rate £398 £375 £360
% change year-on-year
+6.00% +4.16%
Number of hourly rates quoted 30 49 74
Average hourly rate £22.25 £23.50 £35.00
Average hourly rate % change year-on-year
-5.31% -32.85%
90% offered a hourly rate of more than £12.50 £15.00 £14.60
10% offered a hourly rate of more than £45.50 £77.50 £135.00
UK excluding London average hourly rate £26.00 £27.50 £31.07
% change year-on-year
-5.45% -11.49%

Service Management
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the City of London

Service Management
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the City of London region.

Service Management Daily Rate Trend in the City of London

Service Management
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the City of London region over the 3 months to 28 January 2015.

Service Management Daily Rate Histogram in the City of London

Service Management
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the City of London region.

Service Management Hourly Rate Trend in the City of London

Service Management
Top 30 Related IT Skills in the City of London

For the 6 months to 28 January 2015, IT contractor jobs across the City of London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 168 (66.40%) ITIL
2 87 (34.39%) Finance
3 63 (24.90%) Service Delivery
4 62 (24.51%) ITSM
5 49 (19.37%) Windows
6 43 (17.00%) Project Management
7 36 (14.23%) Change Management
8 34 (13.44%) Banking
9 32 (12.65%) Cisco
10 31 (12.25%) Microsoft
10 31 (12.25%) Degree
11 29 (11.46%) Incident Management
11 29 (11.46%) Stakeholder Management
12 28 (11.07%) MS Office
13 26 (10.28%) SQL
14 25 (9.88%) Oracle
14 25 (9.88%) PRINCE2
14 25 (9.88%) Linux
15 24 (9.49%) UNIX
15 24 (9.49%) Active Directory
15 24 (9.49%) Analytical Skills
16 23 (9.09%) Risk Management
16 23 (9.09%) Problem Management
16 23 (9.09%) ITIL V3
17 21 (8.30%) Security Cleared
17 21 (8.30%) Business Analysis
17 21 (8.30%) Management Information System
17 21 (8.30%) Remedy
18 19 (7.51%) Firewall
18 19 (7.51%) Citrix

Service Management
Top Related IT Skills in the City of London by Category

For the 6 months to 28 January 2015, IT contractor jobs across the City of London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 7 (2.77%) SharePoint
2 4 (1.58%) Blackberry Enterprise Server
2 4 (1.58%) MS Exchange
2 4 (1.58%) IIS
3 3 (1.19%) Apache
4 2 (0.79%) WebLogic
4 2 (0.79%) Exchange Server 2010
5 1 (0.40%) SharePoint 2013
5 1 (0.40%) Lync
5 1 (0.40%) Oracle Service Bus
5 1 (0.40%) Exchange Server 2003
5 1 (0.40%) TIBCO EMS
5 1 (0.40%) WebSphere
5 1 (0.40%) WebLogic Portal
5 1 (0.40%) IBM Notes
Applications
1 28 (11.07%) MS Office
2 17 (6.72%) MS Excel
3 8 (3.16%) MS Visio
3 8 (3.16%) MS PowerPoint
4 4 (1.58%) MS Project
Business Applications
1 18 (7.11%) Remedy ITSM
2 1 (0.40%) Oracle EBS R12
2 1 (0.40%) Documaker
2 1 (0.40%) SAP Oil and Gas
2 1 (0.40%) SAP CO
2 1 (0.40%) SAP FI
2 1 (0.40%) SAP FI/CO
Cloud Services
1 6 (2.37%) Google Apps
2 4 (1.58%) IaaS
3 1 (0.40%) Office 365
3 1 (0.40%) Cloud Computing
3 1 (0.40%) SaaS
3 1 (0.40%) PaaS
3 1 (0.40%) Yammer
Communications & Networking
1 19 (7.51%) Firewall
2 17 (6.72%) WAN
3 15 (5.93%) LAN
4 13 (5.14%) DNS
5 12 (4.74%) TCP/IP
6 11 (4.35%) VLAN
7 10 (3.95%) DHCP
7 10 (3.95%) Network Security
7 10 (3.95%) Cisco ASA
8 9 (3.56%) HTTP
9 8 (3.16%) BGP
9 8 (3.16%) Internet
10 7 (2.77%) NetScaler
11 6 (2.37%) Wi-Fi
12 5 (1.98%) SAN
12 5 (1.98%) Ethernet
12 5 (1.98%) Wireless
12 5 (1.98%) OSPF
13 4 (1.58%) LDAP
13 4 (1.58%) VoIP
Database & Business Intelligence
1 7 (2.77%) Oracle Database
2 6 (2.37%) SQL Server
3 4 (1.58%) MS Access
3 4 (1.58%) Oracle Reports
3 4 (1.58%) Oracle Database 11g
4 3 (1.19%) Big Data
4 3 (1.19%) BusinessObjects XI
4 3 (1.19%) QlikView
4 3 (1.19%) Oracle Database 10g
4 3 (1.19%) SQLPlus
4 3 (1.19%) MySQL
4 3 (1.19%) DB2
4 3 (1.19%) Oracle9i Database
5 2 (0.79%) Oracle ODI
5 2 (0.79%) Data Warehouse
5 2 (0.79%) Hadoop
6 1 (0.40%) BusinessObjects Web Intelligence
6 1 (0.40%) Pentaho
6 1 (0.40%) SQL Server Integration Services
6 1 (0.40%) RDBMS
Development Applications
1 5 (1.98%) Toad
2 2 (0.79%) ClearQuest
2 2 (0.79%) JIRA
2 2 (0.79%) Jenkins
3 1 (0.40%) Artifactory
3 1 (0.40%) Oracle APEX
3 1 (0.40%) Maven
3 1 (0.40%) Subversion
3 1 (0.40%) Ant
3 1 (0.40%) JUnit
3 1 (0.40%) ClearCase
3 1 (0.40%) Eclipse
General
1 87 (34.39%) Finance
2 34 (13.44%) Banking
3 9 (3.56%) Investment Banking
4 8 (3.16%) Front Office
5 7 (2.77%) Law
6 5 (1.98%) Retail
7 4 (1.58%) Financial Institution
7 4 (1.58%) Legal
8 3 (1.19%) Telecoms
8 3 (1.19%) Advertising
8 3 (1.19%) Publishing
8 3 (1.19%) Games
9 2 (0.79%) Aerospace
10 1 (0.40%) Retail Banking
10 1 (0.40%) International Banking
10 1 (0.40%) Marketing
10 1 (0.40%) Billing
10 1 (0.40%) Manufacturing
10 1 (0.40%) Back Office
10 1 (0.40%) Electronics
Job Titles
1 64 (25.30%) Analyst
2 25 (9.88%) Service Analyst
3 21 (8.30%) Project Manager
4 19 (7.51%) Architect
5 18 (7.11%) Business Analyst
6 15 (5.93%) Service Manager
7 12 (4.74%) Service Management Analyst
8 11 (4.35%) Infrastructure Manager
9 9 (3.56%) Delivery Manager
9 9 (3.56%) Consultant
9 9 (3.56%) Support Engineer
10 8 (3.16%) Developer
10 8 (3.16%) Enterprise Architect
10 8 (3.16%) Designer
11 7 (2.77%) Relationships Manager
11 7 (2.77%) ITIL Manager
11 7 (2.77%) Service Desk Analyst
11 7 (2.77%) Network Engineer
12 6 (2.37%) Infrastructure Project Manager
12 6 (2.37%) Network Security Engineer
Libraries, Frameworks & Software Standards
1 9 (3.56%) FIX Protocol
2 8 (3.16%) SOAP
3 3 (1.19%) Regular Expression
3 3 (1.19%) HTML
3 3 (1.19%) XML
4 2 (0.79%) Middleware
4 2 (0.79%) Web Services
4 2 (0.79%) JSP
5 1 (0.40%) Oracle Fusion
5 1 (0.40%) Apache CXF
5 1 (0.40%) WebCenter
5 1 (0.40%) Spring
5 1 (0.40%) J2EE
5 1 (0.40%) Servlets
5 1 (0.40%) Struts
5 1 (0.40%) Hibernate
Miscellaneous
1 24 (9.49%) Analytical Skills
2 21 (8.30%) Management Information System
3 17 (6.72%) Computer Science
4 9 (3.56%) CMDB
5 7 (2.77%) Blackberry
6 6 (2.37%) Data Protection Act
6 6 (2.37%) Derivative
6 6 (2.37%) Visualisation
7 5 (1.98%) CESG
7 5 (1.98%) PMI
8 4 (1.58%) User Experience
8 4 (1.58%) Mainframe
8 4 (1.58%) CESG CLAS
8 4 (1.58%) Freedom of Information
8 4 (1.58%) Mathematics
8 4 (1.58%) Enterprise Software
9 3 (1.19%) Mobile App
9 3 (1.19%) Video Conferencing
9 3 (1.19%) SWIFT
9 3 (1.19%) RMADS
Operating Systems
1 49 (19.37%) Windows
2 25 (9.88%) Linux
3 24 (9.49%) UNIX
4 16 (6.32%) Windows Server 2008
5 15 (5.93%) Windows Server 2003
6 11 (4.35%) Solaris
7 8 (3.16%) Windows 7
8 7 (2.77%) Android
9 6 (2.37%) Mac OS
9 6 (2.37%) Apple iOS
10 5 (1.98%) AIX
11 3 (1.19%) Oracle Linux
11 3 (1.19%) Windows XP
11 3 (1.19%) SUSE
12 2 (0.79%) Mac OS X
13 1 (0.40%) Windows 8
13 1 (0.40%) Windows Mobile
Processes & Methodologies
1 168 (66.40%) ITIL
2 63 (24.90%) Service Delivery
3 62 (24.51%) ITSM
4 43 (17.00%) Project Management
5 36 (14.23%) Change Management
6 29 (11.46%) Incident Management
6 29 (11.46%) Stakeholder Management
7 25 (9.88%) PRINCE2
8 23 (9.09%) Risk Management
8 23 (9.09%) Problem Management
8 23 (9.09%) ITIL V3
9 21 (8.30%) Business Analysis
10 15 (5.93%) Release Management
11 14 (5.53%) Configuration Management
11 14 (5.53%) Continuous Improvement
12 12 (4.74%) TOGAF
13 11 (4.35%) Data Protection
13 11 (4.35%) Performance Management
13 11 (4.35%) Information Security
14 10 (3.95%) PRINCE
Programming Languages
1 26 (10.28%) SQL
2 8 (3.16%) Java
3 5 (1.98%) PL/SQL
4 4 (1.58%) PHP
5 3 (1.19%) JavaScript
5 3 (1.19%) C
5 3 (1.19%) VBScript
5 3 (1.19%) VBA
6 2 (0.79%) C++
7 1 (0.40%) Shell Script
7 1 (0.40%) Perl
Qualifications
1 31 (12.25%) Degree
2 21 (8.30%) Security Cleared
3 15 (5.93%) SC Cleared
4 14 (5.53%) ITIL Certification
5 11 (4.35%) PMI Certification
6 10 (3.95%) CISSP
7 9 (3.56%) Cisco Certification
8 6 (2.37%) PMP
8 6 (2.37%) ISEB
9 5 (1.98%) CCNP
9 5 (1.98%) ITIL Foundation Certificate
10 4 (1.58%) CISA
10 4 (1.58%) CCNA
10 4 (1.58%) PRINCE2 Practitioner
11 3 (1.19%) CISM
12 2 (0.79%) MCSA
12 2 (0.79%) Citrix Certification
12 2 (0.79%) CCEA
12 2 (0.79%) Microsoft Certification
12 2 (0.79%) PRINCE2 Certification
Quality Assurance & Compliance
1 17 (6.72%) SLA
2 10 (3.95%) ISO/IEC 27001
3 7 (2.77%) QA
4 6 (2.37%) COBIT
5 2 (0.79%) ISO 9000
5 2 (0.79%) ISO 9001
System Software
1 24 (9.49%) Active Directory
2 8 (3.16%) VMware Infrastructure
3 5 (1.98%) VMware ESX
4 3 (1.19%) FreeRADIUS
4 3 (1.19%) vSphere
4 3 (1.19%) Firmware
5 2 (0.79%) Microsoft App-V
5 2 (0.79%) Microsoft Virtual Server
5 2 (0.79%) NLBS
5 2 (0.79%) XenApp
5 2 (0.79%) XenDesktop
6 1 (0.40%) Hyper-V
6 1 (0.40%) Xen
6 1 (0.40%) VMware Workstation
Systems Management
1 8 (3.16%) HP SiteScope
2 5 (1.98%) Cisco CUCM
2 5 (1.98%) HP Quality Center
3 4 (1.58%) Cisco UCCE
3 4 (1.58%) Cisco UCCX
4 3 (1.19%) CiscoWorks
4 3 (1.19%) BMC PATROL
4 3 (1.19%) Control-M
4 3 (1.19%) CA Spectrum
5 2 (0.79%) Norton AntiVirus
5 2 (0.79%) NetBackup
5 2 (0.79%) Backup Exec
5 2 (0.79%) Tivoli
5 2 (0.79%) WSUS
5 2 (0.79%) SCCM
5 2 (0.79%) SCOM
6 1 (0.40%) Oracle Enterprise Manager
6 1 (0.40%) Tivoli Storage Manager
Vendors
1 32 (12.65%) Cisco
2 31 (12.25%) Microsoft
3 25 (9.88%) Oracle
4 21 (8.30%) Remedy
5 19 (7.51%) Citrix
5 19 (7.51%) BMC
6 17 (6.72%) VMware
6 17 (6.72%) HP
7 12 (4.74%) Juniper
8 11 (4.35%) Red Hat
9 9 (3.56%) CheckPoint
10 7 (2.77%) CA
11 6 (2.37%) Fidessa
11 6 (2.37%) Google
11 6 (2.37%) F5
12 5 (1.98%) ServiceNow
12 5 (1.98%) Business Objects
13 4 (1.58%) SAP
14 3 (1.19%) SolarWinds
14 3 (1.19%) IBM
City, London
LA International
Rate: £100 - £175 per day
Posted: 16 hours ago
City of London
Hays IT - Uk Posting account
Rate: £400.00 - £600.00 per day + Negotiable
Posted: 18 hours ago
City, London
Hays Finance Technology
Rate: £500.00 - £600.00 per annum
Posted: 18 hours ago
City, London
Roc Search
Posted: Yesterday
City, London
Harris Global
Posted: Yesterday
City, London
Harris Global
Posted: Yesterday
City, London
Red10
Rate: £350 - £450 per day
Posted: Yesterday
City of London
Interquest - IQ ESM
Rate: £400 - £450 per day
Posted: 2 days ago
City, London
ReThink Recruitment
Rate: £350 - £400 per day
Posted: 5 days ago
City of London
Hays IT - Uk Posting account
Rate: £400.00 - £460.00 per day
Posted: 6 days ago
City of London
Hays IT - Uk Posting account
Rate: £400.00 - £460.00 per day
Posted: 8 days ago
City of London
Hays IT - Uk Posting account
Rate: £450.00 - £495.00 per day
Posted: 13 days ago
City of London
Deerfoot IT
Rate: £375 - £425 per day
Posted: 14 days ago
City of London
Real Staffing
Rate: £500 - £550 per day + competitive
Posted: 16 days ago
City of London
Hays IT - Uk Posting account
Rate: £500.00 - £540.00 per day
Posted: 19 days ago
City of London
Hays IT - Uk Posting account
Rate: £175.00 - £300.00 per day
Posted: 20 days ago
City of London
Hays IT - Uk Posting account
Rate: £400.00 - £460.00 per day
Posted: 26 days ago