The table below looks at the statistics for Service Management skills in IT contracts advertised for the City of London region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 24 August 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
24 Aug 2016
Same period 2015 Same period 2014
Service Management
Rank 107 92 126
Rank change year-on-year
-15 +34
Contract jobs citing Service Management 67 118 75
As % of all contract IT jobs located in the City of London 1.90% 2.14% 1.30%
As % of the Processes & Methodologies category 2.21% 2.61% 1.62%
Number of daily rates quoted 50 81 58
Median daily rate £490 £450 £425
Median daily rate % change year-on-year
+8.88% +5.88%
90% offered a daily rate of more than £210 £295 £289
10% offered a daily rate of more than £578 £625 £636
UK excluding London median daily rate £400 £375 £360
% change year-on-year
+6.66% +4.16%
Number of hourly rates quoted 3 3 0
Median hourly rate £12.50 £17.00 -
Median hourly rate % change year-on-year
-26.47% -
UK excluding London median hourly rate £14.50 £18.52 £14.00
% change year-on-year
-21.70% +32.28%
Service Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
3038 4525 4621
As % of all contract IT jobs located in the City of London 86.18% 81.90% 79.82%
Number of daily rates quoted 2436 3573 3439
Median daily rate £475 £473 £450
Median daily rate % change year-on-year
+0.52% +5.00%
90% offered a daily rate of more than £350 £325 £313
10% offered a daily rate of more than £625 £625 £625
UK excluding London median daily rate £400 £395 £375
% change year-on-year
+1.26% +5.33%
Number of hourly rates quoted 17 42 47
Median hourly rate £16.08 £21.50 £22.00
Median hourly rate % change year-on-year
-25.19% -2.27%
90% offered a hourly rate of more than £12.50 £13.00 £16.10
10% offered a hourly rate of more than £49.75 £40.00 £36.50
UK excluding London median hourly rate £30.50 £32.50 £25.75
% change year-on-year
-6.15% +26.21%

Service Management
Jobs Demand Trend in the City of London

The demand trend of contract jobs across the City of London region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the City of London

Service Management
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the City of London region.

Service Management Daily Rate Trend in the City of London

Service Management
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the City of London region over the 3 months to 24 August 2016.

Service Management Daily Rate Histogram in the City of London

Service Management
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the City of London region.

Service Management Hourly Rate Trend in the City of London

Service Management
Hourly Rate Histogram in the City of London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the City of London region over the 3 months to 24 August 2016.

Service Management Hourly Rate Histogram in the City of London

Service Management
Top 30 Related IT Skills in the City of London

For the 6 months to 24 August 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region with a requirement for Service Management.

1 90 (69.23%) ITIL
2 61 (46.92%) Finance
3 42 (32.31%) ITSM
4 31 (23.85%) Project Management
5 30 (23.08%) Microsoft
6 29 (22.31%) Change Management
7 28 (21.54%) Active Directory
8 26 (20.00%) Incident Management
9 25 (19.23%) Windows
10 23 (17.69%) Configuration Management
11 22 (16.92%) ITIL V3
12 17 (13.08%) Unix
12 17 (13.08%) MS Excel
13 16 (12.31%) SQL
13 16 (12.31%) Problem Management
14 14 (10.77%) Software Engineering
15 13 (10.00%) Banking
15 13 (10.00%) Perl
15 13 (10.00%) MS Office
15 13 (10.00%) SharePoint
15 13 (10.00%) Degree
16 12 (9.23%) Windows 7
16 12 (9.23%) Windows Server
16 12 (9.23%) Shell Script
16 12 (9.23%) Agile Software Development
16 12 (9.23%) Management Information System
16 12 (9.23%) Service Delivery
17 11 (8.46%) Programme Management
17 11 (8.46%) Remedy
17 11 (8.46%) PMP

Service Management
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (10.00%) SharePoint
2 8 (6.15%) MS Exchange
3 5 (3.85%) Exchange Server 2010
4 2 (1.54%) Confluence
4 2 (1.54%) WebLogic
5 1 (0.77%) Apache
5 1 (0.77%) Blackberry Enterprise Server
5 1 (0.77%) CMS
5 1 (0.77%) Elasticsearch
5 1 (0.77%) FileNet
5 1 (0.77%) IIS
5 1 (0.77%) Lightstreamer
5 1 (0.77%) Oracle Coherence
5 1 (0.77%) SAP EP
5 1 (0.77%) SAS
5 1 (0.77%) Sitecore CMS
5 1 (0.77%) Skype for Business
5 1 (0.77%) WebSphere
Applications
1 17 (13.08%) MS Excel
2 13 (10.00%) MS Office
3 5 (3.85%) MS PowerPoint
4 2 (1.54%) MS Visio
5 1 (0.77%) HipChat
5 1 (0.77%) MS Project
Business Applications
1 7 (5.38%) Remedy ITSM
2 2 (1.54%) Dynamics AX
3 1 (0.77%) Documaker
3 1 (0.77%) Faxination
3 1 (0.77%) SAP HCM
3 1 (0.77%) SAP HR
Cloud Services
1 6 (4.62%) Microsoft Azure
2 4 (3.08%) Office 365
3 2 (1.54%) Amazon AWS
3 2 (1.54%) IaaS
4 1 (0.77%) Cloud Computing
4 1 (0.77%) Google Apps
4 1 (0.77%) IBM Cloud
4 1 (0.77%) Mimecast
4 1 (0.77%) PaaS
4 1 (0.77%) SaaS
4 1 (0.77%) SoftLayer
4 1 (0.77%) SuccessFactors
Communications & Networking
1 10 (7.69%) LDAP
2 9 (6.92%) DNS
2 9 (6.92%) Firewall
2 9 (6.92%) HTTP
3 6 (4.62%) Cisco ASA
3 6 (4.62%) DHCP
4 5 (3.85%) TCP/IP
5 4 (3.08%) BIG-IP
5 4 (3.08%) Cisco Nexus
5 4 (3.08%) F5 BIG-IP GTM
5 4 (3.08%) F5 BIG-IP LTM
5 4 (3.08%) LAN
5 4 (3.08%) SAN
5 4 (3.08%) WAAS
5 4 (3.08%) WAN
5 4 (3.08%) Wireless
5 4 (3.08%) Wireshark
6 2 (1.54%) NetScaler
7 1 (0.77%) Network Security
7 1 (0.77%) Remote Desktop
Database & Business Intelligence
1 3 (2.31%) SQL Server
1 3 (2.31%) SQL Server Reporting Services
2 1 (0.77%) Hadoop
2 1 (0.77%) Oracle Database
2 1 (0.77%) Oracle Exadata
2 1 (0.77%) Oracle ODI
2 1 (0.77%) PostgreSQL
2 1 (0.77%) PowerCenter
2 1 (0.77%) Relational Database
Development Applications
1 4 (3.08%) Hudson
1 4 (3.08%) Octopus Deploy
2 3 (2.31%) JIRA
3 2 (1.54%) Sonatype Nexus
4 1 (0.77%) Ant
4 1 (0.77%) Bitbucket
4 1 (0.77%) Git (software)
4 1 (0.77%) Jenkins
4 1 (0.77%) JIRA Agile
4 1 (0.77%) JUnit
4 1 (0.77%) Liquibase
4 1 (0.77%) Maven
4 1 (0.77%) SonarQube
4 1 (0.77%) Subversion
4 1 (0.77%) Team Foundation Server
4 1 (0.77%) TeamCity
General
1 61 (46.92%) Finance
2 13 (10.00%) Banking
3 9 (6.92%) Financial Institution
4 5 (3.85%) Investment Banking
4 5 (3.85%) Legal
4 5 (3.85%) Retail
5 4 (3.08%) Advertising
6 3 (2.31%) Telecoms
7 2 (1.54%) French Language
7 2 (1.54%) German Language
7 2 (1.54%) Italian Language
7 2 (1.54%) Law
7 2 (1.54%) Spanish Language
8 1 (0.77%) Games
8 1 (0.77%) Marketing
8 1 (0.77%) Military
8 1 (0.77%) Publishing
Job Titles
1 28 (21.54%) Analyst
2 12 (9.23%) Consultant
3 9 (6.92%) Implementation Specialist
3 9 (6.92%) ITSM Specialist
4 8 (6.15%) Service Analyst
4 8 (6.15%) Service Manager
5 7 (5.38%) Architect
5 7 (5.38%) Incident Analyst
5 7 (5.38%) Service Management Consultant
6 6 (4.62%) IT Analyst
6 6 (4.62%) IT Manager
6 6 (4.62%) Management Consultant
6 6 (4.62%) RACF Technician
6 6 (4.62%) Systems Analyst
7 5 (3.85%) Deployment Engineer
7 5 (3.85%) IT Services Manager
7 5 (3.85%) Monitoring Analyst
7 5 (3.85%) Security Technician
8 4 (3.08%) ITSM Analyst
8 4 (3.08%) Tivoli Analyst
Libraries, Frameworks & Software Standards
1 9 (6.92%) Ajax
1 9 (6.92%) CSS
1 9 (6.92%) HTML
1 9 (6.92%) XML
2 5 (3.85%) Middleware
3 2 (1.54%) Oracle Fusion
3 2 (1.54%) WebCenter
4 1 (0.77%) CGI
4 1 (0.77%) ELK Stack
4 1 (0.77%) FIX Protocol
4 1 (0.77%) Flash
4 1 (0.77%) IBM Integration Bus
4 1 (0.77%) J2EE
4 1 (0.77%) JMS
4 1 (0.77%) MCollective
4 1 (0.77%) SAP Basis
4 1 (0.77%) Software Packaging
4 1 (0.77%) Web Services
Miscellaneous
1 12 (9.23%) Management Information System
2 11 (8.46%) Analytical Skills
3 9 (6.92%) Hedge funds
4 5 (3.85%) CMDB
4 5 (3.85%) Fat Client
4 5 (3.85%) Thin Client
5 4 (3.08%) Clustering
5 4 (3.08%) Freedom of Information
6 3 (2.31%) Mainframe
7 2 (1.54%) Blackberry
7 2 (1.54%) Data Centre
7 2 (1.54%) Private Cloud
7 2 (1.54%) Statistics
7 2 (1.54%) User Experience
8 1 (0.77%) BYOD
8 1 (0.77%) EMC VMAX
8 1 (0.77%) EMC VNX
8 1 (0.77%) Learning Management System
8 1 (0.77%) Public Cloud
8 1 (0.77%) Virtual Team
Operating Systems
1 25 (19.23%) Windows
2 17 (13.08%) Unix
3 12 (9.23%) Windows 7
3 12 (9.23%) Windows Server
4 10 (7.69%) Linux
4 10 (7.69%) Windows Server 2012
5 6 (4.62%) Windows Server 2008
6 5 (3.85%) Red Hat Enterprise Linux
6 5 (3.85%) Solaris
7 4 (3.08%) Apple iOS
8 3 (2.31%) AIX
8 3 (2.31%) SUSE Linux Enterprise Server
9 2 (1.54%) Android
9 2 (1.54%) SUSE
9 2 (1.54%) Windows Server 2003
9 2 (1.54%) zOS
10 1 (0.77%) CentOS
10 1 (0.77%) Oracle Linux
10 1 (0.77%) Windows 8
10 1 (0.77%) Windows Mobile
Processes & Methodologies
1 90 (69.23%) ITIL
2 42 (32.31%) ITSM
3 31 (23.85%) Project Management
4 29 (22.31%) Change Management
5 26 (20.00%) Incident Management
6 23 (17.69%) Configuration Management
7 22 (16.92%) ITIL V3
8 16 (12.31%) Problem Management
9 14 (10.77%) Software Engineering
10 12 (9.23%) Agile Software Development
10 12 (9.23%) Service Delivery
11 11 (8.46%) Programme Management
12 9 (6.92%) CMMI
12 9 (6.92%) Stakeholder Management
13 7 (5.38%) PRINCE2
14 6 (4.62%) Continuous Improvement
14 6 (4.62%) Information Management
14 6 (4.62%) Scrum
14 6 (4.62%) Service Design
15 5 (3.85%) Process Improvement
Programming Languages
1 16 (12.31%) SQL
2 13 (10.00%) Perl
3 12 (9.23%) Shell Script
4 10 (7.69%) JavaScript
5 8 (6.15%) Java
6 5 (3.85%) PowerShell
7 4 (3.08%) Ruby
8 1 (0.77%) C
8 1 (0.77%) C++
8 1 (0.77%) Korn
8 1 (0.77%) PHP
8 1 (0.77%) Python
8 1 (0.77%) VBScript
Qualifications
1 13 (10.00%) Degree
2 11 (8.46%) PMP
2 11 (8.46%) Security Cleared
3 10 (7.69%) PMI Certification
4 6 (4.62%) ITIL Certification
5 5 (3.85%) SC Cleared
6 4 (3.08%) CISM
6 4 (3.08%) Microsoft Certification
7 3 (2.31%) ITIL Foundation Certificate
7 3 (2.31%) MCITP
7 3 (2.31%) MCP
8 2 (1.54%) BC Cleared
8 2 (1.54%) CISA
8 2 (1.54%) CISSP
8 2 (1.54%) MCTS
9 1 (0.77%) MBA
9 1 (0.77%) MCSA
9 1 (0.77%) MCSE
9 1 (0.77%) MOS
9 1 (0.77%) RHCA
Quality Assurance & Compliance
1 7 (5.38%) SLA
2 6 (4.62%) PCI DSS
3 5 (3.85%) ISO/IEC 27001
4 2 (1.54%) COBIT
4 2 (1.54%) QA
5 1 (0.77%) Disclosure Scotland
5 1 (0.77%) ISO/IEC 20000
5 1 (0.77%) Sarbanes-Oxley
System Software
1 28 (21.54%) Active Directory
2 6 (4.62%) RACF
2 6 (4.62%) VMware Infrastructure
3 5 (3.85%) Terminal Services
3 5 (3.85%) vSphere
4 2 (1.54%) Veritas Cluster Server
4 2 (1.54%) XenDesktop
5 1 (0.77%) ACF2
5 1 (0.77%) DFS Replication
5 1 (0.77%) Docker
5 1 (0.77%) Hyper-V
5 1 (0.77%) NFS
5 1 (0.77%) Oracle RAC
5 1 (0.77%) Postfix
5 1 (0.77%) Samba
5 1 (0.77%) Squid
5 1 (0.77%) vCloud
5 1 (0.77%) VMware ESX
5 1 (0.77%) XenApp
Systems Management
1 10 (7.69%) Puppet
2 7 (5.38%) zSecure
3 6 (4.62%) Tivoli
4 5 (3.85%) Opscode Chef
5 3 (2.31%) SCCM
6 2 (1.54%) Ansible
6 2 (1.54%) NetBackup
6 2 (1.54%) SCOM
6 2 (1.54%) WSUS
7 1 (0.77%) Control-M
7 1 (0.77%) Kibana
7 1 (0.77%) Kubernetes
7 1 (0.77%) logstash
7 1 (0.77%) Nagios
7 1 (0.77%) OpenView
7 1 (0.77%) Oracle Enterprise Manager
7 1 (0.77%) ServiceCenter
7 1 (0.77%) SnapVault
7 1 (0.77%) Tivoli Monitoring
7 1 (0.77%) Tivoli Storage Manager
Vendors
1 30 (23.08%) Microsoft
2 11 (8.46%) Remedy
2 11 (8.46%) ServiceNow
3 10 (7.69%) Citrix
4 9 (6.92%) Cisco
5 8 (6.15%) VMware
6 7 (5.38%) CheckPoint
6 7 (5.38%) HP
7 5 (3.85%) F5
7 5 (3.85%) NetIQ
8 4 (3.08%) Aruba
8 4 (3.08%) Blue Coat
8 4 (3.08%) FireEye
8 4 (3.08%) LogLogic
8 4 (3.08%) Palo Alto
8 4 (3.08%) Radianz
8 4 (3.08%) Riverbed
8 4 (3.08%) SolarWinds
8 4 (3.08%) TippingPoint
8 4 (3.08%) Tufin
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