The table below looks at the statistics for Service Management skills in IT contracts advertised for the City of London region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 4 December 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
4 Dec 2016
Same period 2015 Same period 2014
Service Management
Rank 109 78 91
Rank change year-on-year
-31 +13
Contract jobs citing Service Management 55 84 130
As % of all contract IT jobs located in the City of London 1.73% 2.42% 2.23%
As % of the Processes & Methodologies category 1.98% 2.89% 2.75%
Number of daily rates quoted 38 54 93
Median daily rate £375 £434 £400
Median daily rate % change year-on-year
-13.54% +8.43%
90% offered a daily rate of more than £245 £250 £225
10% offered a daily rate of more than £522 £550 £586
UK excluding London median daily rate £400 £390 £360
% change year-on-year
+2.56% +8.33%
Number of hourly rates quoted 1 3 2
Median hourly rate £45.00 £28.00 £9.00
Median hourly rate % change year-on-year
+60.71% +211.11%
UK excluding London median hourly rate £14.13 £15.50 £15.00
% change year-on-year
-8.87% +3.33%
Service Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
2778 2911 4721
As % of all contract IT jobs located in the City of London 87.39% 83.94% 80.81%
Number of daily rates quoted 2207 2333 3697
Median daily rate £500 £475 £450
Median daily rate % change year-on-year
+5.26% +5.55%
90% offered a daily rate of more than £350 £310 £305
10% offered a daily rate of more than £650 £647 £625
UK excluding London median daily rate £413 £400 £385
% change year-on-year
+3.12% +3.89%
Number of hourly rates quoted 28 24 52
Median hourly rate £27.50 £25.00 £18.00
Median hourly rate % change year-on-year
+10.00% +38.88%
90% offered a hourly rate of more than £14.50 £17.40 £10.85
10% offered a hourly rate of more than £55.00 £52.20 £38.00
UK excluding London median hourly rate £31.00 £34.95 £25.00
% change year-on-year
-11.30% +39.80%

Service Management
Jobs Demand Trend in the City of London

The demand trend of contract jobs across the City of London region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the City of London

Service Management
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the City of London region.

Service Management Daily Rate Trend in the City of London

Service Management
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the City of London region over the 3 months to 4 December 2016.

Service Management Daily Rate Histogram in the City of London

Service Management
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the City of London region.

Service Management Hourly Rate Trend in the City of London

Service Management
Top 30 Related IT Skills in the City of London

For the 6 months to 4 December 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region with a requirement for Service Management.

1 79 (61.24%) ITIL
2 53 (41.09%) ITSM
3 44 (34.11%) Finance
4 31 (24.03%) Agile Software Development
5 26 (20.16%) Windows
6 25 (19.38%) Microsoft
7 24 (18.60%) Project Management
8 23 (17.83%) Active Directory
9 19 (14.73%) Configuration Management
9 19 (14.73%) Security Cleared
10 17 (13.18%) ITIL V3
10 17 (13.18%) Change Management
11 16 (12.40%) SharePoint
11 16 (12.40%) Linux
11 16 (12.40%) ServiceNow
12 15 (11.63%) Degree
13 14 (10.85%) Firewall
14 13 (10.08%) VMware
14 13 (10.08%) Incident Management
14 13 (10.08%) Windows Server
15 12 (9.30%) MS Excel
15 12 (9.30%) SQL
15 12 (9.30%) LAN
16 11 (8.53%) DNS
16 11 (8.53%) Banking
16 11 (8.53%) Service Delivery
16 11 (8.53%) SC Cleared
17 10 (7.75%) Stakeholder Management
17 10 (7.75%) Citrix
17 10 (7.75%) WAN

Service Management
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (12.40%) SharePoint
2 5 (3.88%) MS Exchange
3 4 (3.10%) Confluence
4 3 (2.33%) Apache
4 3 (2.33%) WebSphere
5 2 (1.55%) Elasticsearch
5 2 (1.55%) Exchange Server 2010
5 2 (1.55%) Tomcat
5 2 (1.55%) WebLogic
6 1 (0.78%) Blackberry Enterprise Server
6 1 (0.78%) FileNet
6 1 (0.78%) IIS
6 1 (0.78%) JBoss
6 1 (0.78%) Oracle Coherence
6 1 (0.78%) SAP EP
6 1 (0.78%) SAS
6 1 (0.78%) Skype for Business
6 1 (0.78%) WebSphere Application Server
Applications
1 12 (9.30%) MS Excel
2 9 (6.98%) MS Office
3 2 (1.55%) HipChat
3 2 (1.55%) MS Visio
4 1 (0.78%) MS PowerPoint
4 1 (0.78%) MS Project
Business Applications
1 5 (3.88%) Remedy ITSM
2 1 (0.78%) Faxination
2 1 (0.78%) SAP Business ByDesign
2 1 (0.78%) SAP ERP
2 1 (0.78%) SAP HCM
2 1 (0.78%) SAP HR
Cloud Services
1 4 (3.10%) Microsoft Azure
1 4 (3.10%) Office 365
2 3 (2.33%) Amazon AWS
2 3 (2.33%) IaaS
2 3 (2.33%) PaaS
2 3 (2.33%) SaaS
3 1 (0.78%) Cloud Computing
3 1 (0.78%) G Suite
3 1 (0.78%) IBM Cloud
3 1 (0.78%) Mimecast
3 1 (0.78%) SoftLayer
3 1 (0.78%) SuccessFactors
Communications & Networking
1 14 (10.85%) Firewall
2 12 (9.30%) LAN
3 11 (8.53%) DNS
4 10 (7.75%) WAN
5 7 (5.43%) DHCP
6 6 (4.65%) HTTP
7 5 (3.88%) Cisco ASA
7 5 (3.88%) LDAP
8 4 (3.10%) BIG-IP
8 4 (3.10%) F5 BIG-IP GTM
8 4 (3.10%) F5 BIG-IP LTM
8 4 (3.10%) SAN
8 4 (3.10%) TCP/IP
8 4 (3.10%) Wireless
9 3 (2.33%) Cisco Nexus
9 3 (2.33%) Internet
9 3 (2.33%) SSH
9 3 (2.33%) WAAS
9 3 (2.33%) Wi-Fi
9 3 (2.33%) Wireshark
Database & Business Intelligence
1 7 (5.43%) SQL Server
2 4 (3.10%) SQL Server Reporting Services
3 3 (2.33%) Oracle Database
4 2 (1.55%) Big Data
4 2 (1.55%) Hadoop
4 2 (1.55%) PostgreSQL
4 2 (1.55%) SQL Server 2012
5 1 (0.78%) DB2
5 1 (0.78%) Electronic Patient Records
5 1 (0.78%) Oracle Database 11g
5 1 (0.78%) Oracle Exadata
5 1 (0.78%) PowerCenter
5 1 (0.78%) Relational Database
5 1 (0.78%) SQL Server 2008
Development Applications
1 5 (3.88%) JIRA
1 5 (3.88%) Sonatype Nexus
2 4 (3.10%) Bitbucket
2 4 (3.10%) Git (software)
2 4 (3.10%) Jenkins
3 2 (1.55%) Ant
3 2 (1.55%) Atlassian Bamboo
3 2 (1.55%) JIRA Agile
3 2 (1.55%) JUnit
3 2 (1.55%) Liquibase
3 2 (1.55%) Maven
3 2 (1.55%) SonarQube
4 1 (0.78%) MSI
General
1 44 (34.11%) Finance
2 11 (8.53%) Banking
3 6 (4.65%) Financial Institution
4 5 (3.88%) Legal
5 4 (3.10%) Investment Banking
5 4 (3.10%) Retail
6 3 (2.33%) Telecoms
7 1 (0.78%) Advertising
7 1 (0.78%) Games
7 1 (0.78%) Marketing
7 1 (0.78%) Military
Job Titles
1 27 (20.93%) Analyst
2 11 (8.53%) Developer
3 10 (7.75%) Service Manager
4 9 (6.98%) Systems Analyst
5 8 (6.20%) Consultant
6 7 (5.43%) Monitoring Analyst
6 7 (5.43%) Service Analyst
7 6 (4.65%) Architect
7 6 (4.65%) Tivoli Analyst
8 5 (3.88%) Graduate
8 5 (3.88%) Implementation Specialist
8 5 (3.88%) IT Analyst
8 5 (3.88%) ITSM Specialist
8 5 (3.88%) Network Engineer
8 5 (3.88%) Project Manager
9 4 (3.10%) Designer
9 4 (3.10%) Infrastructure Engineer
9 4 (3.10%) ITSM Analyst
9 4 (3.10%) Linux Engineer
10 3 (2.33%) Java Developer
Libraries, Frameworks & Software Standards
1 7 (5.43%) Middleware
2 6 (4.65%) HTML
2 6 (4.65%) XML
3 5 (3.88%) Ajax
3 5 (3.88%) CSS
4 3 (2.33%) Software Packaging
5 2 (1.55%) ELK Stack
5 2 (1.55%) IBM Integration Bus
5 2 (1.55%) MCollective
5 2 (1.55%) Oracle Fusion
6 1 (0.78%) .NET
6 1 (0.78%) .NET Framework
6 1 (0.78%) JMS
6 1 (0.78%) REST
6 1 (0.78%) SAP Basis
6 1 (0.78%) SOAP
6 1 (0.78%) Web Services
6 1 (0.78%) WebCenter
Miscellaneous
1 8 (6.20%) Analytical Skills
1 8 (6.20%) Management Information System
2 7 (5.43%) Data Centre
3 5 (3.88%) Hedge funds
4 4 (3.10%) Clustering
4 4 (3.10%) User Experience
4 4 (3.10%) Virtual Team
5 2 (1.55%) CMDB
5 2 (1.55%) Fat Client
5 2 (1.55%) Freedom of Information
5 2 (1.55%) Private Cloud
5 2 (1.55%) Thin Client
5 2 (1.55%) Visualisation
6 1 (0.78%) BYOD
6 1 (0.78%) Enterprise Storage
6 1 (0.78%) Hybrid Cloud
6 1 (0.78%) Learning Management System
6 1 (0.78%) Statistics
6 1 (0.78%) Video Conferencing
6 1 (0.78%) Wiki
Operating Systems
1 26 (20.16%) Windows
2 16 (12.40%) Linux
3 13 (10.08%) Windows Server
4 10 (7.75%) Unix
5 9 (6.98%) Windows Server 2008
5 9 (6.98%) Windows Server 2012
6 7 (5.43%) Red Hat Enterprise Linux
7 6 (4.65%) Windows 7
8 5 (3.88%) AIX
9 4 (3.10%) Solaris
9 4 (3.10%) SUSE
9 4 (3.10%) SUSE Linux Enterprise Server
10 2 (1.55%) CentOS
10 2 (1.55%) Windows Server 2003
11 1 (0.78%) Android
11 1 (0.78%) Apple iOS
11 1 (0.78%) Data ONTAP
11 1 (0.78%) Oracle Linux
11 1 (0.78%) Windows 10
11 1 (0.78%) Windows Mobile
Processes & Methodologies
1 79 (61.24%) ITIL
2 53 (41.09%) ITSM
3 31 (24.03%) Agile Software Development
4 24 (18.60%) Project Management
5 19 (14.73%) Configuration Management
6 17 (13.18%) Change Management
6 17 (13.18%) ITIL V3
7 13 (10.08%) Incident Management
8 11 (8.53%) Service Delivery
9 10 (7.75%) Matrix Organization
9 10 (7.75%) Stakeholder Management
10 9 (6.98%) Asset Management
10 9 (6.98%) Matrix Management
10 9 (6.98%) Problem Management
10 9 (6.98%) Service Design
11 7 (5.43%) Continuous Improvement
11 7 (5.43%) Process Improvement
11 7 (5.43%) Programme Management
11 7 (5.43%) Scrum
11 7 (5.43%) Software Engineering
Programming Languages
1 12 (9.30%) SQL
2 9 (6.98%) Perl
2 9 (6.98%) Ruby
3 7 (5.43%) PowerShell
3 7 (5.43%) Shell Script
4 6 (4.65%) Java
4 6 (4.65%) JavaScript
5 3 (2.33%) Bash Shell
6 2 (1.55%) Python
7 1 (0.78%) Korn
7 1 (0.78%) VBScript
Qualifications
1 19 (14.73%) Security Cleared
2 15 (11.63%) Degree
3 11 (8.53%) SC Cleared
4 7 (5.43%) DV Cleared
5 6 (4.65%) ITIL Certification
5 6 (4.65%) PMP
6 5 (3.88%) PMI Certification
7 4 (3.10%) CISM
8 2 (1.55%) BC Cleared
8 2 (1.55%) CISA
8 2 (1.55%) CISSP
8 2 (1.55%) CTC Cleared
8 2 (1.55%) Microsoft Certification
9 1 (0.78%) BPSS Clearance
9 1 (0.78%) ECDL
9 1 (0.78%) ISEB
9 1 (0.78%) MCITP
9 1 (0.78%) MCTS
9 1 (0.78%) PRINCE2 Certification
9 1 (0.78%) SAP Certification
Quality Assurance & Compliance
1 8 (6.20%) SLA
2 6 (4.65%) PCI DSS
3 5 (3.88%) ISO/IEC 27001
4 2 (1.55%) QA
5 1 (0.78%) Disclosure Scotland
5 1 (0.78%) ISO 9001
5 1 (0.78%) Sarbanes-Oxley
System Software
1 23 (17.83%) Active Directory
2 9 (6.98%) VMware Infrastructure
3 4 (3.10%) vSphere
4 3 (2.33%) Hyper-V
4 3 (2.33%) Veritas Cluster Server
4 3 (2.33%) XenDesktop
5 2 (1.55%) Docker
5 2 (1.55%) Microsoft App-V
5 2 (1.55%) Postfix
5 2 (1.55%) Squid
5 2 (1.55%) Terminal Services
5 2 (1.55%) vCloud
6 1 (0.78%) DFS Replication
6 1 (0.78%) Oracle RAC
6 1 (0.78%) Virtual Desktop
6 1 (0.78%) Virtual Machines
6 1 (0.78%) VMware ESX
6 1 (0.78%) VMware ESXi
6 1 (0.78%) XenApp
Systems Management
1 8 (6.20%) Puppet
1 8 (6.20%) Tivoli
2 6 (4.65%) SCCM
3 3 (2.33%) Ansible
3 3 (2.33%) SCOM
4 2 (1.55%) Kibana
4 2 (1.55%) Kubernetes
4 2 (1.55%) logstash
4 2 (1.55%) Rancher
4 2 (1.55%) Terraform
4 2 (1.55%) WSUS
4 2 (1.55%) ZABBIX
5 1 (0.78%) Microsoft Clustering
5 1 (0.78%) Microsoft Data Protection Manager
5 1 (0.78%) SCOrch
5 1 (0.78%) SCSM
5 1 (0.78%) SCVMM
5 1 (0.78%) ServiceCenter
5 1 (0.78%) SnapVault
5 1 (0.78%) Symantec Enterprise Vault
Vendors
1 25 (19.38%) Microsoft
2 16 (12.40%) ServiceNow
3 13 (10.08%) VMware
4 10 (7.75%) Citrix
4 10 (7.75%) Oracle
5 8 (6.20%) Cisco
5 8 (6.20%) Remedy
6 7 (5.43%) CheckPoint
6 7 (5.43%) NetIQ
6 7 (5.43%) Salesforce.com
7 6 (4.65%) F5
8 5 (3.88%) EMC
9 4 (3.10%) Atlassian
9 4 (3.10%) Blue Coat
9 4 (3.10%) FireEye
9 4 (3.10%) IBM
9 4 (3.10%) Juniper
9 4 (3.10%) Palo Alto
9 4 (3.10%) TippingPoint
9 4 (3.10%) Veritas
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