The table below looks at the statistics for Service Management skills in IT contracts advertised for the City of London region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 24 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
24 May 2016
Same period 2015 Same period 2014
Service Management
Rank 97 96 83
Rank change year-on-year
-1 -13
Contract jobs citing Service Management 63 102 146
As % of all contract IT jobs located in the City of London 1.91% 1.88% 2.40%
As % of the Processes & Methodologies category 2.24% 2.35% 2.99%
Number of daily rates quoted 53 81 101
Median daily rate £450 £465 £400
Median daily rate % change year-on-year
-3.22% +16.25%
90% offered a daily rate of more than £316 £293 £245
10% offered a daily rate of more than £624 £525 £550
UK excluding London median daily rate £400 £361 £350
% change year-on-year
+10.80% +3.14%
Number of hourly rates quoted 4 1 2
Median hourly rate £12.50 £175.00 £14.00
Median hourly rate % change year-on-year
-92.85% +1150.00%
UK excluding London median hourly rate £14.50 £13.35 £19.76
% change year-on-year
+8.61% -32.43%
Service Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
2813 4346 4875
As % of all contract IT jobs located in the City of London 85.06% 80.26% 80.04%
Number of daily rates quoted 2310 3412 3659
Median daily rate £475 £471 £450
Median daily rate % change year-on-year
+0.84% +4.66%
90% offered a daily rate of more than £325 £325 £300
10% offered a daily rate of more than £625 £615 £625
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 24 41 42
Median hourly rate £19.00 £25.00 £21.75
Median hourly rate % change year-on-year
-24.00% +14.94%
90% offered a hourly rate of more than £12.50 £13.50 £12.40
10% offered a hourly rate of more than £26.50 £95.00 £53.50
UK excluding London median hourly rate £35.00 £31.00 £30.00
% change year-on-year
+12.90% +3.33%

Service Management
Jobs Demand Trend in the City of London

The demand trend of contract jobs across the City of London region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in the City of London

Service Management
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the City of London region.

Service Management Daily Rate Trend in the City of London

Service Management
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the City of London region over the 3 months to 24 May 2016.

Service Management Daily Rate Histogram in the City of London

Service Management
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the City of London region.

Service Management Hourly Rate Trend in the City of London

Service Management
Hourly Rate Histogram in the City of London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the City of London region over the 3 months to 24 May 2016.

Service Management Hourly Rate Histogram in the City of London

Service Management
Top 30 Related IT Skills in the City of London

For the 6 months to 24 May 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the City of London region with a requirement for Service Management.

1 74 (61.67%) ITIL
2 60 (50.00%) Finance
3 33 (27.50%) ITSM
4 31 (25.83%) Project Management
5 22 (18.33%) Microsoft
6 20 (16.67%) Change Management
7 19 (15.83%) Windows
7 19 (15.83%) SQL
7 19 (15.83%) Incident Management
8 17 (14.17%) Configuration Management
8 17 (14.17%) Banking
9 16 (13.33%) Service Delivery
9 16 (13.33%) ITIL V3
10 15 (12.50%) Problem Management
11 14 (11.67%) SLA
12 13 (10.83%) Active Directory
12 13 (10.83%) zSecure
13 12 (10.00%) Management Information System
14 11 (9.17%) MS Excel
14 11 (9.17%) Unix
15 10 (8.33%) RACF
15 10 (8.33%) Agile Software Development
15 10 (8.33%) Security Cleared
16 9 (7.50%) Windows 7
16 9 (7.50%) ServiceNow
16 9 (7.50%) Windows Server
16 9 (7.50%) PRINCE2
17 8 (6.67%) MS Office
17 8 (6.67%) PMP
17 8 (6.67%) PMI Certification

Service Management
Top Related IT Skills in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (3.33%) SharePoint
2 3 (2.50%) Exchange Server 2010
2 3 (2.50%) MS Exchange
2 3 (2.50%) WebSphere
3 2 (1.67%) WebSphere Application Server
4 1 (0.83%) CMS
4 1 (0.83%) Confluence
4 1 (0.83%) Exchange Server 2013
4 1 (0.83%) IIS
4 1 (0.83%) Lightstreamer
4 1 (0.83%) Sitecore CMS
Applications
1 11 (9.17%) MS Excel
2 8 (6.67%) MS Office
2 8 (6.67%) MS PowerPoint
3 4 (3.33%) MS Visio
4 1 (0.83%) MS Project
4 1 (0.83%) Spreadsheet
Business Applications
1 4 (3.33%) Remedy ITSM
2 3 (2.50%) assyst
3 2 (1.67%) Dynamics AX
Cloud Services
1 4 (3.33%) Microsoft Azure
2 3 (2.50%) Cloud Computing
3 1 (0.83%) Amazon AWS
3 1 (0.83%) IaaS
3 1 (0.83%) Office 365
3 1 (0.83%) SaaS
Communications & Networking
1 8 (6.67%) Firewall
2 5 (4.17%) DNS
2 5 (4.17%) WAN
3 4 (3.33%) Cisco ASA
3 4 (3.33%) LDAP
3 4 (3.33%) VPN
3 4 (3.33%) Wireless
4 3 (2.50%) BGP
4 3 (2.50%) Cisco ISE
4 3 (2.50%) HTTP
4 3 (2.50%) IPsec
4 3 (2.50%) ISDN
4 3 (2.50%) MPLS
4 3 (2.50%) OSPF
4 3 (2.50%) PSTN
4 3 (2.50%) RTSP
4 3 (2.50%) SAN
5 2 (1.67%) LAN
5 2 (1.67%) SSL
6 1 (0.83%) DHCP
Database & Business Intelligence
1 6 (5.00%) SQL Server
2 5 (4.17%) SQL Server 2012
3 4 (3.33%) SQL Server 2005
3 4 (3.33%) SQL Server 2008
4 3 (2.50%) DB2
5 2 (1.67%) Data Warehouse
5 2 (1.67%) Oracle Database
6 1 (0.83%) Relational Database
Development Applications
1 4 (3.33%) Hudson
1 4 (3.33%) Octopus Deploy
2 1 (0.83%) JIRA
2 1 (0.83%) SoapUI
2 1 (0.83%) Subversion
2 1 (0.83%) Team Foundation Server
2 1 (0.83%) TeamCity
General
1 60 (50.00%) Finance
2 17 (14.17%) Banking
3 8 (6.67%) Financial Institution
4 5 (4.17%) Retail
5 4 (3.33%) Advertising
5 4 (3.33%) Investment Banking
6 3 (2.50%) Legal
7 2 (1.67%) French Language
7 2 (1.67%) German Language
7 2 (1.67%) Italian Language
7 2 (1.67%) Law
7 2 (1.67%) Spanish Language
8 1 (0.83%) Marketing
8 1 (0.83%) Publishing
8 1 (0.83%) Retail Banking
Job Titles
1 22 (18.33%) Analyst
2 17 (14.17%) Consultant
3 9 (7.50%) Deployment Engineer
4 8 (6.67%) Architect
4 8 (6.67%) Project Manager
4 8 (6.67%) Service Analyst
5 7 (5.83%) IT Manager
5 7 (5.83%) Management Consultant
5 7 (5.83%) Service Management Consultant
5 7 (5.83%) Service Manager
6 6 (5.00%) IT Services Manager
6 6 (5.00%) ITIL Consultant
6 6 (5.00%) ITIL Service Consultant
6 6 (5.00%) ITIL Service Management Consultant
6 6 (5.00%) RACF Technician
6 6 (5.00%) Service Desk Analyst
7 5 (4.17%) Business Analyst
7 5 (4.17%) Incident Analyst
7 5 (4.17%) ITIL Expert
7 5 (4.17%) Security Technician
Libraries, Frameworks & Software Standards
1 4 (3.33%) XML
2 3 (2.50%) 802.1X
2 3 (2.50%) Ajax
2 3 (2.50%) CSS
2 3 (2.50%) HTML
2 3 (2.50%) Middleware
3 2 (1.67%) Web Services
4 1 (0.83%) CGI
4 1 (0.83%) FIX Protocol
4 1 (0.83%) Flash
4 1 (0.83%) GWT
4 1 (0.83%) J2EE
4 1 (0.83%) SOAP
4 1 (0.83%) Velocity
4 1 (0.83%) WebSphere MQ
4 1 (0.83%) XML Messaging
Miscellaneous
1 12 (10.00%) Management Information System
2 8 (6.67%) Analytical Skills
3 7 (5.83%) Hedge funds
4 5 (4.17%) Mainframe
5 4 (3.33%) CMDB
6 3 (2.50%) Fat Client
6 3 (2.50%) PKI
6 3 (2.50%) Thin Client
6 3 (2.50%) Video Conferencing
6 3 (2.50%) Visualisation
7 2 (1.67%) BBC
7 2 (1.67%) Data Centre
7 2 (1.67%) Freedom of Information
8 1 (0.83%) Digital Media
8 1 (0.83%) EMC VMAX
8 1 (0.83%) EMC VNX
8 1 (0.83%) Health Informatics
8 1 (0.83%) Public Cloud
8 1 (0.83%) User Experience
8 1 (0.83%) Video on Demand
Operating Systems
1 19 (15.83%) Windows
2 11 (9.17%) Unix
3 9 (7.50%) Windows 7
3 9 (7.50%) Windows Server
4 8 (6.67%) Windows Server 2012
5 7 (5.83%) Windows Server 2008
6 6 (5.00%) Solaris
7 5 (4.17%) Linux
8 4 (3.33%) Windows Server 2003
8 4 (3.33%) zOS
9 3 (2.50%) AIX
9 3 (2.50%) Apple iOS
10 2 (1.67%) Oracle Linux
10 2 (1.67%) SUSE
10 2 (1.67%) Windows 8
11 1 (0.83%) Android
11 1 (0.83%) Red Hat Enterprise Linux
Processes & Methodologies
1 74 (61.67%) ITIL
2 33 (27.50%) ITSM
3 31 (25.83%) Project Management
4 20 (16.67%) Change Management
5 19 (15.83%) Incident Management
6 17 (14.17%) Configuration Management
7 16 (13.33%) ITIL V3
7 16 (13.33%) Service Delivery
8 15 (12.50%) Problem Management
9 10 (8.33%) Agile Software Development
10 9 (7.50%) PRINCE2
11 7 (5.83%) Release Management
11 7 (5.83%) Software Engineering
12 6 (5.00%) Continuous Improvement
12 6 (5.00%) Process Improvement
12 6 (5.00%) Risk Management
13 5 (4.17%) Business Analysis
13 5 (4.17%) Programme Management
13 5 (4.17%) Stakeholder Management
13 5 (4.17%) Validation
Programming Languages
1 19 (15.83%) SQL
2 7 (5.83%) Perl
3 5 (4.17%) Java
3 5 (4.17%) Shell Script
4 4 (3.33%) C
4 4 (3.33%) JavaScript
5 3 (2.50%) Korn
5 3 (2.50%) PowerShell
6 2 (1.67%) Bash Shell
6 2 (1.67%) C++
6 2 (1.67%) VBScript
7 1 (0.83%) PHP
7 1 (0.83%) Python
7 1 (0.83%) T-SQL
Qualifications
1 10 (8.33%) Security Cleared
2 8 (6.67%) Degree
2 8 (6.67%) PMI Certification
2 8 (6.67%) PMP
3 7 (5.83%) SC Cleared
4 6 (5.00%) ITIL Certification
5 4 (3.33%) ITIL Foundation Certificate
5 4 (3.33%) Microsoft Certification
6 3 (2.50%) CCIE
6 3 (2.50%) CCNP
6 3 (2.50%) CCNP Voice
6 3 (2.50%) Cisco Certification
7 2 (1.67%) CISM
7 2 (1.67%) CISSP
7 2 (1.67%) DV Cleared
7 2 (1.67%) MCITP
7 2 (1.67%) MCP
8 1 (0.83%) CAPM
8 1 (0.83%) ISTQB Foundation Certification
8 1 (0.83%) MBA
Quality Assurance & Compliance
1 14 (11.67%) SLA
2 3 (2.50%) COBIT
2 3 (2.50%) ISO/IEC 27001
3 2 (1.67%) PCI DSS
3 2 (1.67%) QA
4 1 (0.83%) ISO/IEC 20000
4 1 (0.83%) Solvency II
System Software
1 13 (10.83%) Active Directory
2 10 (8.33%) RACF
3 5 (4.17%) VMware Infrastructure
4 4 (3.33%) vSphere
5 3 (2.50%) ACF2
5 3 (2.50%) Terminal Services
6 2 (1.67%) VMware ESXi
7 1 (0.83%) NFS
7 1 (0.83%) Samba
Systems Management
1 13 (10.83%) zSecure
2 8 (6.67%) Puppet
3 5 (4.17%) Opscode Chef
4 4 (3.33%) SCOM
5 3 (2.50%) Ansible
5 3 (2.50%) Cisco CUCM
5 3 (2.50%) Cisco UCCX
6 1 (0.83%) Control-M
6 1 (0.83%) EMC NetWorker
6 1 (0.83%) HP Data Protector
6 1 (0.83%) Nagios
6 1 (0.83%) NetBackup
6 1 (0.83%) OpenView
6 1 (0.83%) Red Hat Satellite
6 1 (0.83%) SCCM
6 1 (0.83%) Tivoli Storage Manager
Vendors
1 22 (18.33%) Microsoft
2 9 (7.50%) ServiceNow
3 7 (5.83%) Citrix
3 7 (5.83%) Remedy
4 6 (5.00%) Cisco
4 6 (5.00%) Oracle
5 5 (4.17%) BMC
5 5 (4.17%) CheckPoint
5 5 (4.17%) HP
5 5 (4.17%) Juniper
5 5 (4.17%) Veritas
5 5 (4.17%) VMware
6 4 (3.33%) IBM
6 4 (3.33%) Palo Alto
6 4 (3.33%) Riverbed
6 4 (3.33%) Siebel
7 3 (2.50%) Ab Initio
7 3 (2.50%) Apple
7 3 (2.50%) CA
7 3 (2.50%) Polycom
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Rate: £550 - £600 per day
Posted: 19 hours ago
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