The table below looks at the statistics for Service Management skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 28 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 118 114 112
Rank change year-on-year
-4 -2
Contract jobs citing Service Management 81 119 120
As % of all contract IT jobs located in the City of London 1.39% 1.64% 1.54%
As % of the Processes & Methodologies category 1.85% 2.16% 2.04%
Number of daily rates quoted 64 84 83
Average daily rate
Keep up to 90%
of your Daily Rate
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£425 £400 £425
Average daily rate % change year-on-year
+6.25% -5.88%
90% offered a daily rate of more than £294 £240 £210
10% offered a daily rate of more than £575 £575 £570
UK excluding London average daily rate £350 £350 £360
% change year-on-year
- -2.77%
Number of hourly rates quoted 0 5 4
Average hourly rate - £13.97 £60.25
Average hourly rate % change year-on-year
- -76.81%
UK excluding London average hourly rate £14.00 £13.35 £16.00
% change year-on-year
+4.86% -16.56%
Service Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
4379 5511 5868
As % of all contract IT jobs located in the City of London 75.28% 76.03% 75.10%
Number of daily rates quoted 3246 4118 4371
Average daily rate £450 £450 £450
90% offered a daily rate of more than £320 £315 £300
10% offered a daily rate of more than £625 £600 £625
UK excluding London average daily rate £375 £370 £360
% change year-on-year
+1.35% +2.77%
Number of hourly rates quoted 40 69 87
Average hourly rate £22.50 £22.50 £31.50
Average hourly rate % change year-on-year
- -28.57%
90% offered a hourly rate of more than £16.35 £14.65 £15.70
10% offered a hourly rate of more than £35.45 £54.25 £50.50
UK excluding London average hourly rate £25.00 £30.00 £31.00
% change year-on-year
-16.66% -3.22%

Service Management
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the City of London

Service Management
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the City of London region.

Service Management Daily Rate Trend in the City of London

Service Management
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the City of London region over the 3 months to 28 August 2014.

Service Management Daily Rate Histogram in the City of London

Service Management
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the City of London region.

Service Management Hourly Rate Trend in the City of London

Service Management
Top 30 Related IT Skills in the City of London

For the 6 months to 28 August 2014, IT contractor jobs across the City of London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 158 (72.15%) ITIL
2 60 (27.40%) ITSM
3 53 (24.20%) Service Delivery
4 46 (21.00%) Security Cleared
5 45 (20.55%) Finance
6 43 (19.63%) Windows
7 39 (17.81%) Microsoft
8 37 (16.89%) Project Management
9 30 (13.70%) Banking
10 27 (12.33%) Cisco
11 26 (11.87%) ITIL Certification
11 26 (11.87%) PRINCE2
11 26 (11.87%) MS Office
12 24 (10.96%) Stakeholder Management
13 22 (10.05%) Firewall
13 22 (10.05%) Management Information System
13 22 (10.05%) MS Excel
13 22 (10.05%) ITIL V3
14 21 (9.59%) Active Directory
15 20 (9.13%) Remedy
15 20 (9.13%) CheckPoint
15 20 (9.13%) SQL
15 20 (9.13%) VMware
15 20 (9.13%) SC Cleared
16 19 (8.68%) DV Cleared
16 19 (8.68%) Configuration Management
16 19 (8.68%) Oracle
16 19 (8.68%) HP
17 18 (8.22%) SLA
17 18 (8.22%) Windows Server 2003

Service Management
Top Related IT Skills in the City of London by Category

For the 6 months to 28 August 2014, IT contractor jobs across the City of London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 13 (5.94%) MS Exchange
2 10 (4.57%) Blackberry Enterprise Server
3 6 (2.74%) IIS
4 5 (2.28%) SharePoint
5 4 (1.83%) Exchange Server 2010
6 3 (1.37%) OpenStack
6 3 (1.37%) Confluence
6 3 (1.37%) Lync
6 3 (1.37%) Apache
6 3 (1.37%) Tomcat
7 2 (0.91%) CMS
7 2 (0.91%) Exchange Server 2003
8 1 (0.46%) Oracle Spatial
8 1 (0.46%) Exchange Server 2007
8 1 (0.46%) SharePoint 2013
8 1 (0.46%) Oracle Application Server
8 1 (0.46%) WebLogic
Applications
1 26 (11.87%) MS Office
2 22 (10.05%) MS Excel
3 7 (3.20%) MS Visio
3 7 (3.20%) MS PowerPoint
4 6 (2.74%) MS Project
5 4 (1.83%) Spreadsheet
6 1 (0.46%) SPSS
Business Applications
1 17 (7.76%) Remedy ITSM
2 1 (0.46%) Remedy AR System
2 1 (0.46%) Cerner Millennium
2 1 (0.46%) Oracle General Ledger
2 1 (0.46%) SAP HR
2 1 (0.46%) SAP FI
2 1 (0.46%) SAP FI/CO
2 1 (0.46%) SAP CO
Cloud Services
1 4 (1.83%) SaaS
2 2 (0.91%) Office 365
Communications & Networking
1 22 (10.05%) Firewall
2 10 (4.57%) DNS
3 9 (4.11%) WAN
4 8 (3.65%) LAN
4 8 (3.65%) SAN
5 7 (3.20%) MPLS
5 7 (3.20%) DSL
5 7 (3.20%) BIG-IP
5 7 (3.20%) Cisco ASA
5 7 (3.20%) Network Security
6 6 (2.74%) Internet
6 6 (2.74%) DHCP
6 6 (2.74%) VPN
7 5 (2.28%) IPsec
8 4 (1.83%) IP Telephony
8 4 (1.83%) VLAN
8 4 (1.83%) NetScaler
8 4 (1.83%) Cisco Nexus
8 4 (1.83%) Ethernet
9 3 (1.37%) TCP/IP
Database & Business Intelligence
1 10 (4.57%) SQL Server
2 5 (2.28%) Big Data
2 5 (2.28%) Oracle Database
3 4 (1.83%) NoSQL
4 3 (1.37%) Oracle Database 11g
4 3 (1.37%) DB2
4 3 (1.37%) Oracle Reports
4 3 (1.37%) PostgreSQL
5 2 (0.91%) Oracle Database 10g
5 2 (0.91%) Data Warehouse
5 2 (0.91%) Relational Database
6 1 (0.46%) MySQL
6 1 (0.46%) Data Mining
6 1 (0.46%) EDRMS
6 1 (0.46%) Oracle OWB
6 1 (0.46%) SQL Server 2005
6 1 (0.46%) SQL Server 2008
6 1 (0.46%) CouchDB
6 1 (0.46%) MongoDB
6 1 (0.46%) Redis
Development Applications
1 4 (1.83%) Git (software)
1 4 (1.83%) Jenkins
2 3 (1.37%) JIRA
3 2 (0.91%) Visual Studio
3 2 (0.91%) Toad
4 1 (0.46%) ClearQuest
4 1 (0.46%) Subversion
4 1 (0.46%) PVCS
4 1 (0.46%) DbUnit
4 1 (0.46%) PHPUnit
4 1 (0.46%) Behat
4 1 (0.46%) TeamCity
4 1 (0.46%) SQL Server Management Studio (SSMS)
General
1 45 (20.55%) Finance
2 30 (13.70%) Banking
3 8 (3.65%) Retail
4 6 (2.74%) Law
4 6 (2.74%) Legal
5 5 (2.28%) Investment Banking
6 4 (1.83%) Back Office
7 2 (0.91%) Front Office
7 2 (0.91%) Advertising
7 2 (0.91%) International Banking
8 1 (0.46%) French Language
8 1 (0.46%) German Language
8 1 (0.46%) Italian Language
8 1 (0.46%) Publishing
8 1 (0.46%) Financial Institution
8 1 (0.46%) Telecoms
Job Titles
1 73 (33.33%) Analyst
2 36 (16.44%) Service Analyst
3 20 (9.13%) Service Manager
4 18 (8.22%) Consultant
5 17 (7.76%) Architect
6 14 (6.39%) Project Manager
7 12 (5.48%) Service Desk Analyst
8 11 (5.02%) Delivery Manager
9 9 (4.11%) Services Delivery Manager
9 9 (4.11%) Configuration Analyst
9 9 (4.11%) Service Management Analyst
10 8 (3.65%) Services Delivery Analyst
11 7 (3.20%) Support Analyst
11 7 (3.20%) Solutions Architect
12 6 (2.74%) Designer
12 6 (2.74%) ServiceNow Consultant
13 5 (2.28%) Operations Analyst
13 5 (2.28%) Infrastructure Designer
14 4 (1.83%) Backup Specialist
14 4 (1.83%) Business Analyst
Libraries, Frameworks & Software Standards
1 7 (3.20%) HTML
1 7 (3.20%) CSS
2 5 (2.28%) XML
2 5 (2.28%) HTML5
2 5 (2.28%) MEAP
3 3 (1.37%) Regular Expression
3 3 (1.37%) XSL
3 3 (1.37%) XML Schema
3 3 (1.37%) Web Services
3 3 (1.37%) RESTful
4 2 (0.91%) SOAP
4 2 (0.91%) OLE
5 1 (0.46%) Software Packaging
5 1 (0.46%) Symfony
5 1 (0.46%) Zend Framework
5 1 (0.46%) Yii
5 1 (0.46%) Laravel
Miscellaneous
1 22 (10.05%) Management Information System
2 12 (5.48%) Blackberry
3 9 (4.11%) Data Protection Act
4 8 (3.65%) Mobile App
5 7 (3.20%) CMDB
6 6 (2.74%) Computer Science
7 5 (2.28%) SWIFT
7 5 (2.28%) Fat Client
7 5 (2.28%) Mainframe
7 5 (2.28%) Thin Client
7 5 (2.28%) Freedom of Information
8 4 (1.83%) AS400
8 4 (1.83%) NHS
8 4 (1.83%) Freedom of Information Act
8 4 (1.83%) Statistics
9 3 (1.37%) Derivative
9 3 (1.37%) iPhone
9 3 (1.37%) Firmware
9 3 (1.37%) PMI
9 3 (1.37%) CESG
Operating Systems
1 43 (19.63%) Windows
2 18 (8.22%) Windows Server 2003
3 17 (7.76%) Windows Server 2008
4 16 (7.31%) UNIX
5 14 (6.39%) Linux
6 11 (5.02%) Windows 7
7 7 (3.20%) Android
8 5 (2.28%) Apple iOS
8 5 (2.28%) Windows XP
9 4 (1.83%) Ubuntu
10 3 (1.37%) SUSE
10 3 (1.37%) AIX
10 3 (1.37%) Solaris
10 3 (1.37%) Oracle Linux
11 2 (0.91%) Windows 8
11 2 (0.91%) Windows Mobile
11 2 (0.91%) Red Hat Enterprise Linux
12 1 (0.46%) Debian
12 1 (0.46%) CentOS
Processes & Methodologies
1 158 (72.15%) ITIL
2 60 (27.40%) ITSM
3 53 (24.20%) Service Delivery
4 37 (16.89%) Project Management
5 26 (11.87%) PRINCE2
6 24 (10.96%) Stakeholder Management
7 22 (10.05%) ITIL V3
8 19 (8.68%) Configuration Management
9 18 (8.22%) Problem Management
10 15 (6.85%) Change Management
10 15 (6.85%) Performance Management
11 14 (6.39%) Data Protection
12 13 (5.94%) Disaster Recovery
12 13 (5.94%) Risk Management
12 13 (5.94%) Incident Management
13 11 (5.02%) Information Security
14 10 (4.57%) Release Management
14 10 (4.57%) Migration
15 9 (4.11%) Agile Software Development
16 8 (3.65%) TOGAF
Programming Languages
1 20 (9.13%) SQL
2 11 (5.02%) C
3 9 (4.11%) JavaScript
4 4 (1.83%) Java
4 4 (1.83%) PL/SQL
5 3 (1.37%) VB
6 2 (0.91%) VBA
7 1 (0.46%) Shell Script
7 1 (0.46%) PowerShell
7 1 (0.46%) T-SQL
7 1 (0.46%) VBScript
7 1 (0.46%) PHP
7 1 (0.46%) C#
7 1 (0.46%) C++
Qualifications
1 46 (21.00%) Security Cleared
2 26 (11.87%) ITIL Certification
3 20 (9.13%) SC Cleared
4 19 (8.68%) DV Cleared
5 16 (7.31%) Degree
6 14 (6.39%) CISSP
7 8 (3.65%) ITIL Foundation Certificate
8 7 (3.20%) CISM
9 5 (2.28%) CISA
10 4 (1.83%) Cisco Certification
10 4 (1.83%) Microsoft Certification
10 4 (1.83%) PRINCE2 Certification
10 4 (1.83%) PMI Certification
10 4 (1.83%) MCSE
11 3 (1.37%) MCSA
11 3 (1.37%) CCIE
11 3 (1.37%) CCNP
11 3 (1.37%) ISEB
11 3 (1.37%) ISACA
11 3 (1.37%) CCSA
Quality Assurance & Compliance
1 18 (8.22%) SLA
2 10 (4.57%) COBIT
3 8 (3.65%) ISO/IEC 27001
4 5 (2.28%) ISO 9001
5 4 (1.83%) Sarbanes-Oxley
5 4 (1.83%) QA
6 3 (1.37%) PCI DSS
7 1 (0.46%) Data Quality
System Software
1 21 (9.59%) Active Directory
2 13 (5.94%) VMware Infrastructure
3 8 (3.65%) Hyper-V
4 7 (3.20%) NLBS
5 6 (2.74%) XenApp
6 5 (2.28%) Xen
6 5 (2.28%) VMware ESX
7 4 (1.83%) vSphere
8 3 (1.37%) FreeRADIUS
8 3 (1.37%) Citrix Presentation Server
8 3 (1.37%) KVM
9 1 (0.46%) vCloud
9 1 (0.46%) VMware ESXi
9 1 (0.46%) Oracle RMAN
9 1 (0.46%) ProxySG
9 1 (0.46%) ISA Server
9 1 (0.46%) NFS
9 1 (0.46%) Oracle RAC
Systems Management
1 10 (4.57%) Tivoli
2 8 (3.65%) WSUS
3 5 (2.28%) HP UCMDB
4 4 (1.83%) Opscode Chef
4 4 (1.83%) Nagios
4 4 (1.83%) Tivoli Storage Manager
5 3 (1.37%) Ganglia
5 3 (1.37%) HP Quality Center
5 3 (1.37%) Puppet
6 2 (0.91%) Oracle Enterprise Manager
6 2 (0.91%) EMC NetWorker
6 2 (0.91%) ServiceCenter
7 1 (0.46%) SCCM
7 1 (0.46%) Data Guard
7 1 (0.46%) BMC PATROL
7 1 (0.46%) Control-M
7 1 (0.46%) Legato
7 1 (0.46%) Oracle Identity Management
7 1 (0.46%) McAfee ePO
7 1 (0.46%) Capistrano
Vendors
1 39 (17.81%) Microsoft
2 27 (12.33%) Cisco
3 20 (9.13%) Remedy
3 20 (9.13%) VMware
3 20 (9.13%) CheckPoint
4 19 (8.68%) Oracle
4 19 (8.68%) HP
5 13 (5.94%) Citrix
5 13 (5.94%) ServiceNow
6 12 (5.48%) BMC
7 11 (5.02%) Juniper
8 6 (2.74%) SAP
9 5 (2.28%) McAfee
10 4 (1.83%) IBM
11 3 (1.37%) EMC
11 3 (1.37%) F5
11 3 (1.37%) Atlassian
12 2 (0.91%) Websense
12 2 (0.91%) Blue Coat
12 2 (0.91%) Sybase
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