The table below looks at the statistics for Service Management skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 2 March 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Mar 2015
Same period 2014 Same period 2013
Service Management
Rank 72 82 104
Rank change year-on-year
+10 +22
Contract jobs citing Service Management 135 123 93
As % of all contract IT jobs located in the City of London 2.63% 2.09% 1.63%
As % of the Processes & Methodologies category 3.33% 2.69% 2.13%
Number of daily rates quoted 107 80 56
Average daily rate
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of your Daily Rate
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£475 £400 £371
Average daily rate % change year-on-year
+18.75% +7.74%
90% offered a daily rate of more than £287 £265 £205
10% offered a daily rate of more than £585 £553 £500
UK excluding London average daily rate £373 £370 £375
% change year-on-year
+0.67% -1.33%
Number of hourly rates quoted 1 1 8
Average hourly rate £17.00 £15.00 £135.00
Average hourly rate % change year-on-year
+13.33% -88.88%
UK excluding London average hourly rate £16.00 £15.50 £16.00
% change year-on-year
+3.22% -3.12%
Service Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
4057 4574 4356
As % of all contract IT jobs located in the City of London 79.04% 77.58% 76.15%
Number of daily rates quoted 3167 3249 3336
Average daily rate £450 £450 £450
90% offered a daily rate of more than £320 £300 £315
10% offered a daily rate of more than £613 £625 £600
UK excluding London average daily rate £399 £375 £363
% change year-on-year
+6.34% +3.44%
Number of hourly rates quoted 27 49 65
Average hourly rate £20.45 £27.57 £44.00
Average hourly rate % change year-on-year
-25.84% -37.34%
90% offered a hourly rate of more than £12.50 £16.50 £16.15
10% offered a hourly rate of more than £45.50 £77.50 £135.00
UK excluding London average hourly rate £29.00 £27.50 £31.50
% change year-on-year
+5.45% -12.69%

Service Management
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the City of London

Service Management
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the City of London region.

Service Management Daily Rate Trend in the City of London

Service Management
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the City of London region over the 3 months to 2 March 2015.

Service Management Daily Rate Histogram in the City of London

Service Management
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the City of London region.

Service Management Hourly Rate Trend in the City of London

Service Management
Top 30 Related IT Skills in the City of London

For the 6 months to 2 March 2015, IT contractor jobs across the City of London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 173 (65.53%) ITIL
2 99 (37.50%) Finance
3 64 (24.24%) Service Delivery
4 60 (22.73%) ITSM
5 49 (18.56%) Windows
6 43 (16.29%) Project Management
7 37 (14.02%) Banking
8 36 (13.64%) Change Management
9 33 (12.50%) Stakeholder Management
10 32 (12.12%) Microsoft
11 30 (11.36%) Incident Management
11 30 (11.36%) Degree
12 29 (10.98%) Business Analysis
13 28 (10.61%) MS Office
14 27 (10.23%) Analytical Skills
15 26 (9.85%) Problem Management
16 25 (9.47%) UNIX
17 24 (9.09%) SQL
18 23 (8.71%) PRINCE2
18 23 (8.71%) Linux
18 23 (8.71%) Citrix
19 22 (8.33%) Cisco
20 20 (7.58%) Management Information System
20 20 (7.58%) Remedy
20 20 (7.58%) Active Directory
20 20 (7.58%) Oracle
21 19 (7.20%) HP
22 18 (6.82%) BMC
22 18 (6.82%) ITIL V3
23 17 (6.44%) Security Cleared

Service Management
Top Related IT Skills in the City of London by Category

For the 6 months to 2 March 2015, IT contractor jobs across the City of London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (1.89%) MS Exchange
2 4 (1.52%) Blackberry Enterprise Server
2 4 (1.52%) SharePoint
3 3 (1.14%) IIS
3 3 (1.14%) Exchange Server 2003
3 3 (1.14%) Lync
4 2 (0.76%) Exchange Server 2010
4 2 (0.76%) WebLogic
5 1 (0.38%) IBM Notes
5 1 (0.38%) CMS
5 1 (0.38%) SAS
5 1 (0.38%) WebLogic Portal
5 1 (0.38%) Adobe CQ
5 1 (0.38%) WebSphere
5 1 (0.38%) TIBCO EMS
5 1 (0.38%) Oracle Service Bus
5 1 (0.38%) Kentico
Applications
1 28 (10.61%) MS Office
2 17 (6.44%) MS Excel
3 8 (3.03%) MS Visio
4 5 (1.89%) MS PowerPoint
5 3 (1.14%) MS Project
6 1 (0.38%) Photoshop
Business Applications
1 17 (6.44%) Remedy ITSM
2 1 (0.38%) Cerner Millennium
2 1 (0.38%) Oracle EBS R12
2 1 (0.38%) Documaker
2 1 (0.38%) SAP BPC
2 1 (0.38%) WebTrends
2 1 (0.38%) SAP FI
2 1 (0.38%) SAP FI/CO
2 1 (0.38%) SAP CO
2 1 (0.38%) SAP Oil and Gas
2 1 (0.38%) SAP ERP
Cloud Services
1 9 (3.41%) Google Apps
2 5 (1.89%) IaaS
3 2 (0.76%) Cloud Computing
4 1 (0.38%) Force.com
4 1 (0.38%) SaaS
4 1 (0.38%) PaaS
4 1 (0.38%) Yammer
Communications & Networking
1 16 (6.06%) WAN
2 14 (5.30%) LAN
2 14 (5.30%) HTTP
2 14 (5.30%) TCP/IP
3 12 (4.55%) Firewall
4 11 (4.17%) VLAN
5 9 (3.41%) Wi-Fi
6 7 (2.65%) DNS
6 7 (2.65%) DHCP
7 6 (2.27%) Network Security
8 5 (1.89%) Wireless
8 5 (1.89%) OSPF
8 5 (1.89%) BGP
9 4 (1.52%) Cisco ASA
9 4 (1.52%) NetScaler
9 4 (1.52%) VoIP
9 4 (1.52%) Cisco ICM
10 3 (1.14%) Unified Communications
10 3 (1.14%) Internet
11 2 (0.76%) MPLS
Database & Business Intelligence
1 7 (2.65%) Oracle Database
2 5 (1.89%) SQL Server
2 5 (1.89%) QlikView
3 4 (1.52%) Oracle Database 11g
3 4 (1.52%) MS Access
3 4 (1.52%) Data Warehouse
4 3 (1.14%) Oracle Database 10g
4 3 (1.14%) MySQL
4 3 (1.14%) Oracle9i Database
4 3 (1.14%) BusinessObjects XI
4 3 (1.14%) SQLPlus
4 3 (1.14%) SQL Server Integration Services
4 3 (1.14%) Hadoop
4 3 (1.14%) Big Data
5 2 (0.76%) Oracle ODI
5 2 (0.76%) SQL Server Analysis Services
5 2 (0.76%) SQL Server Reporting Services
5 2 (0.76%) Spotfire
5 2 (0.76%) BusinessObjects
6 1 (0.38%) RDBMS
Development Applications
1 5 (1.89%) Toad
2 3 (1.14%) JIRA
3 2 (0.76%) Jenkins
3 2 (0.76%) ClearQuest
4 1 (0.38%) Subversion
4 1 (0.38%) Maven
4 1 (0.38%) Ant
4 1 (0.38%) JUnit
4 1 (0.38%) ClearCase
4 1 (0.38%) Eclipse
4 1 (0.38%) Oracle APEX
4 1 (0.38%) Artifactory
General
1 99 (37.50%) Finance
2 37 (14.02%) Banking
3 10 (3.79%) Investment Banking
3 10 (3.79%) Front Office
4 7 (2.65%) Law
4 7 (2.65%) Advertising
5 6 (2.27%) Legal
5 6 (2.27%) Financial Institution
5 6 (2.27%) Telecoms
6 3 (1.14%) Back Office
6 3 (1.14%) Publishing
6 3 (1.14%) Games
7 2 (0.76%) Billing
7 2 (0.76%) Marketing
7 2 (0.76%) Aerospace
8 1 (0.38%) Manufacturing
8 1 (0.38%) Electronics
8 1 (0.38%) Retail Banking
8 1 (0.38%) International Banking
8 1 (0.38%) Retail
Job Titles
1 62 (23.48%) Analyst
2 23 (8.71%) Project Manager
3 22 (8.33%) Business Analyst
4 21 (7.95%) Service Analyst
5 20 (7.58%) Architect
6 18 (6.82%) Service Manager
7 16 (6.06%) Consultant
8 13 (4.92%) Support Engineer
9 11 (4.17%) Developer
10 10 (3.79%) Support Analyst
10 10 (3.79%) Infrastructure Manager
10 10 (3.79%) Service Management Analyst
11 9 (3.41%) Delivery Manager
11 9 (3.41%) Enterprise Architect
11 9 (3.41%) Technical Support
12 7 (2.65%) Network Engineer
12 7 (2.65%) Technical Engineer
12 7 (2.65%) Services Delivery Manager
12 7 (2.65%) Release Manager
12 7 (2.65%) Technical Support Engineer
Libraries, Frameworks & Software Standards
1 13 (4.92%) SOAP
2 11 (4.17%) FIX Protocol
3 6 (2.27%) XML
4 5 (1.89%) HTML
5 3 (1.14%) Web Services
6 2 (0.76%) MDX
6 2 (0.76%) .NET
6 2 (0.76%) JSP
6 2 (0.76%) Middleware
7 1 (0.38%) Hibernate
7 1 (0.38%) Spring
7 1 (0.38%) Application Packaging
7 1 (0.38%) Oracle Fusion
7 1 (0.38%) Apache CXF
7 1 (0.38%) Visualforce
7 1 (0.38%) WebCenter
7 1 (0.38%) HTML5
7 1 (0.38%) Servlets
7 1 (0.38%) Struts
7 1 (0.38%) J2EE
Miscellaneous
1 27 (10.23%) Analytical Skills
2 20 (7.58%) Management Information System
3 17 (6.44%) Computer Science
4 10 (3.79%) CMDB
5 8 (3.03%) Visualisation
6 5 (1.89%) Derivative
6 5 (1.89%) Blackberry
7 4 (1.52%) PMI
7 4 (1.52%) Equities
7 4 (1.52%) Freedom of Information
7 4 (1.52%) Data Protection Act
7 4 (1.52%) Enterprise Software
7 4 (1.52%) User Experience
8 3 (1.14%) Performance Metrics
8 3 (1.14%) Mathematics
8 3 (1.14%) Mobile App
8 3 (1.14%) Open Source
8 3 (1.14%) Video Conferencing
8 3 (1.14%) Data Extraction
9 2 (0.76%) Enterprise Storage
Operating Systems
1 49 (18.56%) Windows
2 25 (9.47%) UNIX
3 23 (8.71%) Linux
4 15 (5.68%) Windows Server 2008
5 14 (5.30%) Windows Server 2003
6 13 (4.92%) Solaris
7 10 (3.79%) Android
8 9 (3.41%) Mac OS
8 9 (3.41%) Apple iOS
9 7 (2.65%) Windows 7
10 3 (1.14%) Windows XP
11 2 (0.76%) Mac OS X
11 2 (0.76%) AIX
12 1 (0.38%) Windows Mobile
12 1 (0.38%) Windows 8
Processes & Methodologies
1 173 (65.53%) ITIL
2 64 (24.24%) Service Delivery
3 60 (22.73%) ITSM
4 43 (16.29%) Project Management
5 36 (13.64%) Change Management
6 33 (12.50%) Stakeholder Management
7 30 (11.36%) Incident Management
8 29 (10.98%) Business Analysis
9 26 (9.85%) Problem Management
10 23 (8.71%) PRINCE2
11 18 (6.82%) ITIL V3
12 16 (6.06%) Performance Monitoring
12 16 (6.06%) Configuration Management
12 16 (6.06%) Risk Management
13 15 (5.68%) Release Management
14 14 (5.30%) Continuous Improvement
15 12 (4.55%) Asset Management
15 12 (4.55%) BPR
16 11 (4.17%) Agile Software Development
16 11 (4.17%) Business Process Improvement
Programming Languages
1 24 (9.09%) SQL
2 8 (3.03%) Java
3 5 (1.89%) JavaScript
3 5 (1.89%) PL/SQL
4 4 (1.52%) PHP
5 3 (1.14%) VBScript
5 3 (1.14%) VBA
6 2 (0.76%) C
6 2 (0.76%) C++
6 2 (0.76%) PowerShell
6 2 (0.76%) R
7 1 (0.38%) SOQL
7 1 (0.38%) Apex Code
7 1 (0.38%) Perl
7 1 (0.38%) Shell Script
Qualifications
1 30 (11.36%) Degree
2 17 (6.44%) Security Cleared
3 16 (6.06%) ITIL Certification
4 12 (4.55%) SC Cleared
5 10 (3.79%) PMI Certification
6 9 (3.41%) Cisco Certification
7 6 (2.27%) PMP
7 6 (2.27%) ITIL Foundation Certificate
8 5 (1.89%) Microsoft Certification
8 5 (1.89%) CCNP
9 4 (1.52%) CCNA
9 4 (1.52%) CTC Cleared
10 3 (1.14%) MCITP
10 3 (1.14%) ISEB
11 2 (0.76%) Citrix Certification
11 2 (0.76%) CCEA
11 2 (0.76%) CISSP
11 2 (0.76%) CCIP
11 2 (0.76%) MCSE
11 2 (0.76%) MCSA
Quality Assurance & Compliance
1 16 (6.06%) SLA
2 6 (2.27%) QA
3 3 (1.14%) COBIT
4 2 (0.76%) ISO/IEC 27001
4 2 (0.76%) ISO 9000
5 1 (0.38%) ISO 9001
System Software
1 20 (7.58%) Active Directory
2 7 (2.65%) VMware Infrastructure
3 3 (1.14%) XenApp
3 3 (1.14%) Microsoft App-V
4 2 (0.76%) VMware ESX
4 2 (0.76%) XenDesktop
4 2 (0.76%) Microsoft Virtual Server
5 1 (0.38%) Hyper-V
5 1 (0.38%) VMware Workstation
5 1 (0.38%) Xen
5 1 (0.38%) NLBS
Systems Management
1 11 (4.17%) HP SiteScope
2 5 (1.89%) Cisco CUCM
2 5 (1.89%) SCOM
3 4 (1.52%) Cisco UCCE
3 4 (1.52%) Cisco UCCX
4 3 (1.14%) CA Spectrum
4 3 (1.14%) CiscoWorks
4 3 (1.14%) SCCM
5 2 (0.76%) Tivoli
5 2 (0.76%) BMC PATROL
5 2 (0.76%) Control-M
5 2 (0.76%) Norton AntiVirus
5 2 (0.76%) NetBackup
5 2 (0.76%) Backup Exec
5 2 (0.76%) HP Quality Center
6 1 (0.38%) HP SIM
6 1 (0.38%) SCSM
6 1 (0.38%) WSUS
6 1 (0.38%) Tivoli Storage Manager
6 1 (0.38%) Oracle Enterprise Manager
Vendors
1 32 (12.12%) Microsoft
2 23 (8.71%) Citrix
3 22 (8.33%) Cisco
4 20 (7.58%) Oracle
4 20 (7.58%) Remedy
5 19 (7.20%) HP
6 18 (6.82%) BMC
7 14 (5.30%) Red Hat
8 10 (3.79%) VMware
9 9 (3.41%) Google
10 8 (3.03%) ServiceNow
11 7 (2.65%) CA
12 6 (2.27%) Juniper
12 6 (2.27%) Business Objects
12 6 (2.27%) Fidessa
12 6 (2.27%) Apple
12 6 (2.27%) F5
13 5 (1.89%) CheckPoint
14 4 (1.52%) SolarWinds
14 4 (1.52%) Symantec
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