The table below looks at the statistics for Service Management skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 2 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Jul 2015
Same period 2014 Same period 2013
Service Management
Rank 99 105 120
Rank change year-on-year
+6 +15
Contract jobs citing Service Management 116 99 104
As % of all contract IT jobs located in the City of London 2.01% 1.70% 1.49%
As % of the Processes & Methodologies category 2.59% 2.19% 1.92%
Number of daily rates quoted 85 77 68
Average daily rate
Keep up to 90%
of your Daily Rate
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£450 £390 £381
Average daily rate % change year-on-year
+15.38% +2.29%
90% offered a daily rate of more than £300 £250 £240
10% offered a daily rate of more than £625 £585 £550
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 1 0 5
Average hourly rate £175.00 - £21.50
UK excluding London average hourly rate £13.35 £16.00 £14.00
% change year-on-year
-16.56% +14.28%
Service Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
4475 4518 5429
As % of all contract IT jobs located in the City of London 77.73% 77.36% 77.89%
Number of daily rates quoted 3536 3380 4082
Average daily rate £475 £450 £450
Average daily rate % change year-on-year
+5.55% -
90% offered a daily rate of more than £325 £310 £310
10% offered a daily rate of more than £625 £625 £600
UK excluding London average daily rate £388 £375 £370
% change year-on-year
+3.33% +1.35%
Number of hourly rates quoted 39 40 101
Average hourly rate £24.50 £22.00 £32.58
Average hourly rate % change year-on-year
+11.36% -32.47%
90% offered a hourly rate of more than £14.50 £14.50 £18.00
10% offered a hourly rate of more than £55.50 £53.50 £59.00
UK excluding London average hourly rate £30.00 £28.50 £30.50
% change year-on-year
+5.26% -6.55%

Service Management
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the City of London

Service Management
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the City of London region.

Service Management Daily Rate Trend in the City of London

Service Management
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the City of London region over the 3 months to 2 July 2015.

Service Management Daily Rate Histogram in the City of London

Service Management
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the City of London region.

Service Management Hourly Rate Trend in the City of London

Service Management
Top 30 Related IT Skills in the City of London

For the 6 months to 2 July 2015, IT contractor jobs across the City of London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 166 (65.61%) ITIL
2 105 (41.50%) Finance
3 67 (26.48%) ITSM
4 56 (22.13%) Windows
5 50 (19.76%) Service Delivery
6 49 (19.37%) Microsoft
7 39 (15.42%) Project Management
8 38 (15.02%) Banking
9 36 (14.23%) PRINCE2
10 33 (13.04%) Problem Management
11 32 (12.65%) Degree
11 32 (12.65%) Change Management
12 31 (12.25%) Stakeholder Management
12 31 (12.25%) Active Directory
13 29 (11.46%) MS Office
14 27 (10.67%) Oracle
14 27 (10.67%) Analytical Skills
15 26 (10.28%) Incident Management
16 24 (9.49%) SLA
16 24 (9.49%) Remedy
17 23 (9.09%) Business Analysis
18 22 (8.70%) Citrix
18 22 (8.70%) MS Excel
18 22 (8.70%) MS Exchange
19 21 (8.30%) CMDB
20 20 (7.91%) HP
21 19 (7.51%) Blackberry
21 19 (7.51%) VMware
21 19 (7.51%) Windows Server 2008
21 19 (7.51%) ServiceNow

Service Management
Top Related IT Skills in the City of London by Category

For the 6 months to 2 July 2015, IT contractor jobs across the City of London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 22 (8.70%) MS Exchange
2 10 (3.95%) Blackberry Enterprise Server
2 10 (3.95%) SharePoint
3 6 (2.37%) IIS
3 6 (2.37%) Lync
4 4 (1.58%) Apache
5 3 (1.19%) WebLogic
5 3 (1.19%) Exchange Server 2003
5 3 (1.19%) CMS
6 2 (0.79%) SAS
6 2 (0.79%) SharePoint Server
6 2 (0.79%) JBoss
7 1 (0.40%) IBM Notes
7 1 (0.40%) Lotus Domino
7 1 (0.40%) Tomcat
7 1 (0.40%) WebSphere
7 1 (0.40%) Drupal
7 1 (0.40%) Office Communications Server
7 1 (0.40%) WebSphere Portal
7 1 (0.40%) nginx
Applications
1 29 (11.46%) MS Office
2 22 (8.70%) MS Excel
3 11 (4.35%) MS PowerPoint
4 9 (3.56%) MS Visio
5 3 (1.19%) MS Project
6 1 (0.40%) Photoshop
Business Applications
1 17 (6.72%) Remedy ITSM
2 9 (3.56%) SAP FI
2 9 (3.56%) SAP FI/CO
2 9 (3.56%) SAP CO
3 8 (3.16%) SAP BPC
4 3 (1.19%) assyst
5 2 (0.79%) RMDS
5 2 (0.79%) WebTrends
6 1 (0.40%) Adobe Campaign
6 1 (0.40%) Dynamics CRM
6 1 (0.40%) SAP ERP
6 1 (0.40%) Cerner Millennium
Cloud Services
1 7 (2.77%) IaaS
2 6 (2.37%) Google Apps
3 5 (1.98%) SaaS
4 2 (0.79%) Amazon AWS
5 1 (0.40%) SoftLayer
5 1 (0.40%) Adobe Analytics
5 1 (0.40%) Google Analytics
5 1 (0.40%) Cloud Computing
5 1 (0.40%) Force.com
Communications & Networking
1 15 (5.93%) LAN
1 15 (5.93%) WAN
2 12 (4.74%) Firewall
3 10 (3.95%) HTTP
3 10 (3.95%) SAN
4 9 (3.56%) DSL
5 8 (3.16%) MPLS
5 8 (3.16%) DNS
5 8 (3.16%) BIG-IP
5 8 (3.16%) VLAN
6 7 (2.77%) TCP/IP
7 6 (2.37%) VPN
7 6 (2.37%) DHCP
7 6 (2.37%) Wi-Fi
8 4 (1.58%) NAS
9 3 (1.19%) Cisco IOS
9 3 (1.19%) WLAN
9 3 (1.19%) Internet
10 2 (0.79%) LDAP
10 2 (0.79%) ADSL
Database & Business Intelligence
1 10 (3.95%) Oracle Database
2 9 (3.56%) SQL Server
3 8 (3.16%) BusinessObjects
4 7 (2.77%) Data Warehouse
5 6 (2.37%) SQL Server Integration Services
6 4 (1.58%) Oracle Database 11g
6 4 (1.58%) Oracle Reports
7 3 (1.19%) Oracle9i Database
7 3 (1.19%) BusinessObjects XI
7 3 (1.19%) SQL Server 2012
8 2 (0.79%) Pentaho
8 2 (0.79%) SQL Server Analysis Services
8 2 (0.79%) Spotfire
8 2 (0.79%) QlikView
8 2 (0.79%) SQL Server Reporting Services
9 1 (0.40%) MySQL
9 1 (0.40%) Oracle BI EE
9 1 (0.40%) MS Access
9 1 (0.40%) Oracle Database 10g
9 1 (0.40%) EDMS
Development Applications
1 3 (1.19%) JIRA
2 2 (0.79%) Jenkins
3 1 (0.40%) Visual Studio
General
1 105 (41.50%) Finance
2 38 (15.02%) Banking
3 14 (5.53%) Investment Banking
4 12 (4.74%) Advertising
5 8 (3.16%) Front Office
6 7 (2.77%) Telecoms
7 6 (2.37%) Law
8 5 (1.98%) Legal
8 5 (1.98%) Financial Institution
9 4 (1.58%) Back Office
9 4 (1.58%) Aerospace
9 4 (1.58%) Publishing
9 4 (1.58%) Retail
9 4 (1.58%) Billing
10 3 (1.19%) Marketing
11 2 (0.79%) International Banking
11 2 (0.79%) Spanish Language
12 1 (0.40%) Retail Banking
12 1 (0.40%) French Language
12 1 (0.40%) German Language
Job Titles
1 50 (19.76%) Analyst
2 36 (14.23%) Service Manager
3 23 (9.09%) Project Manager
4 19 (7.51%) Consultant
5 16 (6.32%) Architect
5 16 (6.32%) Business Analyst
5 16 (6.32%) Delivery Manager
6 14 (5.53%) Developer
6 14 (5.53%) Services Delivery Manager
7 10 (3.95%) Support Analyst
8 9 (3.56%) Service Analyst
8 9 (3.56%) Incident Manager
9 8 (3.16%) Support Engineer
9 8 (3.16%) Applications Support
10 7 (2.77%) Applications Support Analyst
10 7 (2.77%) Management Consultant
10 7 (2.77%) Problem Manager
10 7 (2.77%) Service Management Consultant
10 7 (2.77%) Incident & Problem Manager
11 6 (2.37%) IT Services Manager
Libraries, Frameworks & Software Standards
1 10 (3.95%) SOAP
2 6 (2.37%) .NET
2 6 (2.37%) FIX Protocol
3 5 (1.98%) XML
3 5 (1.98%) Middleware
4 4 (1.58%) HTML
5 3 (1.19%) Web Services
5 3 (1.19%) CSS
5 3 (1.19%) Java EE
6 2 (0.79%) MDX
6 2 (0.79%) J2EE
7 1 (0.40%) ASP.NET
7 1 (0.40%) COM
7 1 (0.40%) JSP
7 1 (0.40%) Struts
7 1 (0.40%) WebSphere MQ
7 1 (0.40%) Rendezvous
7 1 (0.40%) ActiveMQ
7 1 (0.40%) Spring
7 1 (0.40%) XMPP
Miscellaneous
1 27 (10.67%) Analytical Skills
2 21 (8.30%) CMDB
3 19 (7.51%) Blackberry
4 13 (5.14%) Management Information System
5 10 (3.95%) Data Centre
6 9 (3.56%) Computer Science
7 6 (2.37%) Equities
8 4 (1.58%) Visualisation
9 3 (1.19%) Enterprise Storage
9 3 (1.19%) Fat Client
9 3 (1.19%) Thin Client
9 3 (1.19%) PMI
10 2 (0.79%) Foreign Exchange (FX)
10 2 (0.79%) NHS
10 2 (0.79%) Fixed Income
10 2 (0.79%) Video Conferencing
10 2 (0.79%) Mobile Computing
10 2 (0.79%) User Experience
10 2 (0.79%) Private Cloud
11 1 (0.40%) Hybrid Cloud
Operating Systems
1 56 (22.13%) Windows
2 19 (7.51%) Windows Server 2008
3 18 (7.11%) Windows Server 2003
4 17 (6.72%) Linux
5 16 (6.32%) Windows 7
6 13 (5.14%) Android
6 13 (5.14%) UNIX
7 10 (3.95%) Apple iOS
8 6 (2.37%) Solaris
8 6 (2.37%) Mac OS
9 4 (1.58%) Red Hat Enterprise Linux
10 3 (1.19%) Windows 8
10 3 (1.19%) Mac OS X
11 2 (0.79%) Windows Phone
11 2 (0.79%) Data ONTAP
12 1 (0.40%) CentOS
12 1 (0.40%) AIX
12 1 (0.40%) Windows XP
12 1 (0.40%) Debian
Processes & Methodologies
1 166 (65.61%) ITIL
2 67 (26.48%) ITSM
3 50 (19.76%) Service Delivery
4 39 (15.42%) Project Management
5 36 (14.23%) PRINCE2
6 33 (13.04%) Problem Management
7 32 (12.65%) Change Management
8 31 (12.25%) Stakeholder Management
9 26 (10.28%) Incident Management
10 23 (9.09%) Business Analysis
11 18 (7.11%) Performance Monitoring
12 15 (5.93%) Asset Management
12 15 (5.93%) Configuration Management
13 14 (5.53%) Performance Management
14 13 (5.14%) Business Continuity
14 13 (5.14%) Information Security
14 13 (5.14%) People Management
15 12 (4.74%) Business Continuity Planning
15 12 (4.74%) BCP
16 11 (4.35%) Risk Management
Programming Languages
1 18 (7.11%) SQL
2 9 (3.56%) Java
3 6 (2.37%) C
4 4 (1.58%) JavaScript
4 4 (1.58%) PowerShell
5 3 (1.19%) VB.NET
6 2 (0.79%) C#
6 2 (0.79%) C++
6 2 (0.79%) R
6 2 (0.79%) XMLA
7 1 (0.40%) SOQL
7 1 (0.40%) Apex Code
7 1 (0.40%) PL/SQL
7 1 (0.40%) Ruby
7 1 (0.40%) VBScript
Qualifications
1 32 (12.65%) Degree
2 16 (6.32%) Security Cleared
3 13 (5.14%) ITIL Certification
4 11 (4.35%) PMI Certification
5 9 (3.56%) SC Cleared
6 8 (3.16%) PMP
7 7 (2.77%) Microsoft Certification
8 6 (2.37%) CISA
8 6 (2.37%) CTC Cleared
9 4 (1.58%) BC Cleared
9 4 (1.58%) ITIL Foundation Certificate
9 4 (1.58%) MCSE
9 4 (1.58%) MCSA
10 3 (1.19%) MCP
10 3 (1.19%) PRINCE2 Practitioner
10 3 (1.19%) MCITP
10 3 (1.19%) HP APS
11 2 (0.79%) Cisco Certification
11 2 (0.79%) PRINCE2 Certification
12 1 (0.40%) Check Point Certification
Quality Assurance & Compliance
1 24 (9.49%) SLA
2 8 (3.16%) COBIT
3 7 (2.77%) QA
4 4 (1.58%) Sarbanes-Oxley
5 2 (0.79%) ISO/IEC 27001
5 2 (0.79%) ISO/IEC 20000
6 1 (0.40%) PCI DSS
6 1 (0.40%) PMBOK
6 1 (0.40%) ISO 9001
System Software
1 31 (12.25%) Active Directory
2 11 (4.35%) VMware Infrastructure
3 8 (3.16%) NLBS
4 5 (1.98%) Microsoft App-V
5 3 (1.19%) NFS
5 3 (1.19%) Hyper-V
5 3 (1.19%) XenApp
5 3 (1.19%) Xen
6 2 (0.79%) Citrix Presentation Server
6 2 (0.79%) VMware ESX
7 1 (0.40%) Tivoli Workload Scheduler
7 1 (0.40%) Samba
7 1 (0.40%) Snort
7 1 (0.40%) Squid
7 1 (0.40%) Microsoft Virtual Server
7 1 (0.40%) XenDesktop
7 1 (0.40%) Varnish
7 1 (0.40%) vCloud
Systems Management
1 8 (3.16%) SCCM
1 8 (3.16%) HP SiteScope
2 7 (2.77%) WSUS
3 6 (2.37%) SCOM
4 4 (1.58%) Control-M
5 3 (1.19%) Tivoli
6 2 (0.79%) Tivoli Monitoring
6 2 (0.79%) NetBackup
6 2 (0.79%) McAfee ePO
6 2 (0.79%) SCOrch
7 1 (0.40%) SCSM
7 1 (0.40%) Casper Suite
7 1 (0.40%) Symantec Enterprise Vault
7 1 (0.40%) Vagrant
7 1 (0.40%) ITRS Geneos
7 1 (0.40%) HP SIM
7 1 (0.40%) Puppet
7 1 (0.40%) Oracle Identity Manager
7 1 (0.40%) Oracle Identity Management
7 1 (0.40%) Cisco UCCX
Vendors
1 49 (19.37%) Microsoft
2 27 (10.67%) Oracle
3 24 (9.49%) Remedy
4 22 (8.70%) Citrix
5 20 (7.91%) HP
6 19 (7.51%) VMware
6 19 (7.51%) ServiceNow
7 18 (7.11%) Cisco
8 15 (5.93%) BMC
9 13 (5.14%) Business Objects
10 11 (4.35%) WorldPay
11 10 (3.95%) SAP
11 10 (3.95%) Red Hat
12 9 (3.56%) CheckPoint
13 8 (3.16%) Apple
13 8 (3.16%) Reuters
14 7 (2.77%) Google
15 6 (2.37%) Bloomberg
16 5 (1.98%) Dell
16 5 (1.98%) Symantec
City, London
Red10
Posted: 6 hours ago
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: Yesterday
City, London
Pro-Quest Resourcing Ltd
Rate: £300 - £600 Per Annum Excellent rates
Posted: Yesterday
City, London
Oscar Associates (UK) Ltd
Rate: £250 - £340 per annum
Posted: 2 days ago
City of London
Streamline Connections
Rate: £400 - £500 per day + Benefits
Posted: 2 days ago
City, London
Deerfoot IT Resources Ltd
Rate: £300 - £325 per day
Posted: 3 days ago
City, London
Michael Bailey Associates
Rate: Market Rates
Posted: 3 days ago
City of London
Hays IT - Uk Posting account
Rate: £400.00 - £450.00 per day
Posted: 7 days ago
City of London
Mint Recruitment Solutions
Rate: £300 - £340 per day
Posted: 17 days ago
City of London
Lawrence Harvey
Rate: £300.00 per day
Posted: 22 days ago