The table below looks at the statistics for Service Management skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 111 108 105
Rank change year-on-year
-3 -3
Contract jobs citing Service Management 93 126 122
As % of all contract IT jobs located in the City of London 1.58% 1.75% 1.57%
As % of the Processes & Methodologies category 2.08% 2.29% 2.08%
Number of daily rates quoted 70 85 84
Average daily rate
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£425 £413 £410
Average daily rate % change year-on-year
+3.03% +0.60%
90% offered a daily rate of more than £248 £285 £211
10% offered a daily rate of more than £550 £575 £568
UK excluding London average daily rate £365 £350 £350
% change year-on-year
+4.28% -
Number of hourly rates quoted 0 5 4
Average hourly rate - £13.97 £60.25
Average hourly rate % change year-on-year
- -76.81%
UK excluding London average hourly rate £15.50 £13.75 £15.75
% change year-on-year
+12.72% -12.69%
Service Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
4478 5509 5854
As % of all contract IT jobs located in the City of London 76.07% 76.51% 75.43%
Number of daily rates quoted 3363 4079 4310
Average daily rate £450 £450 £450
90% offered a daily rate of more than £320 £315 £300
10% offered a daily rate of more than £625 £600 £618
UK excluding London average daily rate £375 £370 £363
% change year-on-year
+1.35% +2.06%
Number of hourly rates quoted 44 71 93
Average hourly rate £21.88 £21.50 £31.50
Average hourly rate % change year-on-year
+1.74% -31.74%
90% offered a hourly rate of more than £13.47 £13.00 £16.00
10% offered a hourly rate of more than £35.00 £55.00 £51.50
UK excluding London average hourly rate £26.25 £30.00 £30.00
% change year-on-year
-12.50% -

Service Management
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the City of London

Service Management
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the City of London region.

Service Management Daily Rate Trend in the City of London

Service Management
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the City of London region over the 3 months to 19 September 2014.

Service Management Daily Rate Histogram in the City of London

Service Management
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the City of London region.

Service Management Hourly Rate Trend in the City of London

Service Management
Top 30 Related IT Skills in the City of London

For the 6 months to 19 September 2014, IT contractor jobs across the City of London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 154 (72.99%) ITIL
2 60 (28.44%) ITSM
3 52 (24.64%) Finance
4 49 (23.22%) Service Delivery
5 46 (21.80%) Security Cleared
6 45 (21.33%) Windows
7 36 (17.06%) Microsoft
8 34 (16.11%) Project Management
9 31 (14.69%) MS Office
10 30 (14.22%) Banking
11 26 (12.32%) Cisco
11 26 (12.32%) Analytical Skills
12 25 (11.85%) Remedy
12 25 (11.85%) ITIL V3
13 24 (11.37%) PRINCE2
14 23 (10.90%) Active Directory
14 23 (10.90%) Stakeholder Management
15 22 (10.43%) VMware
15 22 (10.43%) ITIL Certification
15 22 (10.43%) MS Excel
15 22 (10.43%) Remedy ITSM
16 21 (9.95%) Management Information System
17 20 (9.48%) Firewall
17 20 (9.48%) SC Cleared
17 20 (9.48%) Degree
18 19 (9.00%) Problem Management
18 19 (9.00%) Oracle
18 19 (9.00%) HP
18 19 (9.00%) SLA
18 19 (9.00%) Configuration Management

Service Management
Top Related IT Skills in the City of London by Category

For the 6 months to 19 September 2014, IT contractor jobs across the City of London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 12 (5.69%) MS Exchange
2 10 (4.74%) Blackberry Enterprise Server
3 6 (2.84%) SharePoint
3 6 (2.84%) IIS
4 4 (1.90%) Exchange Server 2010
5 3 (1.42%) Apache
6 2 (0.95%) Exchange Server 2003
6 2 (0.95%) OpenStack
6 2 (0.95%) Lync
6 2 (0.95%) Confluence
6 2 (0.95%) CMS
6 2 (0.95%) Tomcat
7 1 (0.47%) SharePoint 2013
7 1 (0.47%) Exchange Server 2007
Applications
1 31 (14.69%) MS Office
2 22 (10.43%) MS Excel
3 9 (4.27%) MS Visio
4 7 (3.32%) MS Project
4 7 (3.32%) MS PowerPoint
5 2 (0.95%) Spreadsheet
6 1 (0.47%) SPSS
Business Applications
1 22 (10.43%) Remedy ITSM
2 1 (0.47%) SAP FI
2 1 (0.47%) SAP HR
2 1 (0.47%) SAP FI/CO
2 1 (0.47%) SAP CO
2 1 (0.47%) Oracle General Ledger
2 1 (0.47%) Remedy AR System
2 1 (0.47%) Cerner Millennium
Cloud Services
1 3 (1.42%) SaaS
2 2 (0.95%) Office 365
3 1 (0.47%) Google Apps
Communications & Networking
1 20 (9.48%) Firewall
2 11 (5.21%) DNS
3 10 (4.74%) WAN
4 9 (4.27%) LAN
5 8 (3.79%) Cisco ASA
5 8 (3.79%) SAN
6 7 (3.32%) Internet
6 7 (3.32%) DSL
6 7 (3.32%) MPLS
6 7 (3.32%) DHCP
6 7 (3.32%) BIG-IP
7 6 (2.84%) Network Security
7 6 (2.84%) VPN
8 5 (2.37%) Ethernet
8 5 (2.37%) IPsec
8 5 (2.37%) NetScaler
9 4 (1.90%) VLAN
9 4 (1.90%) Cisco Nexus
9 4 (1.90%) LDAP
10 3 (1.42%) BGP
Database & Business Intelligence
1 9 (4.27%) SQL Server
2 5 (2.37%) Big Data
3 4 (1.90%) Oracle Database
3 4 (1.90%) Oracle Reports
4 3 (1.42%) DB2
4 3 (1.42%) Data Warehouse
4 3 (1.42%) NoSQL
5 2 (0.95%) Oracle Database 11g
5 2 (0.95%) PostgreSQL
5 2 (0.95%) MySQL
6 1 (0.47%) EDRMS
6 1 (0.47%) BusinessObjects
6 1 (0.47%) Oracle Database 10g
6 1 (0.47%) Crystal Reports
6 1 (0.47%) MS Access
6 1 (0.47%) Data Mining
6 1 (0.47%) CouchDB
6 1 (0.47%) MongoDB
6 1 (0.47%) Relational Database
6 1 (0.47%) Redis
Development Applications
1 3 (1.42%) Toad
1 3 (1.42%) Git (software)
1 3 (1.42%) Jenkins
2 2 (0.95%) JIRA
3 1 (0.47%) SQL Server Management Studio (SSMS)
3 1 (0.47%) ClearQuest
3 1 (0.47%) Visual Studio
3 1 (0.47%) PVCS
3 1 (0.47%) TeamCity
3 1 (0.47%) DbUnit
3 1 (0.47%) PHPUnit
3 1 (0.47%) Behat
3 1 (0.47%) Subversion
3 1 (0.47%) Oracle APEX
General
1 52 (24.64%) Finance
2 30 (14.22%) Banking
3 8 (3.79%) Retail
4 7 (3.32%) Law
4 7 (3.32%) Investment Banking
5 6 (2.84%) Legal
6 3 (1.42%) Back Office
7 2 (0.95%) International Banking
7 2 (0.95%) Front Office
7 2 (0.95%) Advertising
7 2 (0.95%) Publishing
8 1 (0.47%) Financial Institution
8 1 (0.47%) Telecoms
8 1 (0.47%) Games
8 1 (0.47%) French Language
8 1 (0.47%) German Language
8 1 (0.47%) Italian Language
Job Titles
1 73 (34.60%) Analyst
2 31 (14.69%) Service Analyst
3 17 (8.06%) Service Manager
4 13 (6.16%) Architect
5 12 (5.69%) Service Desk Analyst
6 11 (5.21%) Delivery Manager
6 11 (5.21%) Project Manager
6 11 (5.21%) Consultant
7 9 (4.27%) Configuration Analyst
8 8 (3.79%) Service Management Analyst
8 8 (3.79%) Designer
8 8 (3.79%) Services Delivery Manager
8 8 (3.79%) Support Analyst
9 7 (3.32%) Solutions Architect
9 7 (3.32%) Infrastructure Designer
10 5 (2.37%) Business Analyst
10 5 (2.37%) Senior Analyst
11 4 (1.90%) Mobility Architect
11 4 (1.90%) ServiceNow Consultant
11 4 (1.90%) Test Leader
Libraries, Frameworks & Software Standards
1 7 (3.32%) HTML
1 7 (3.32%) CSS
2 5 (2.37%) HTML5
2 5 (2.37%) MEAP
3 4 (1.90%) XML
4 3 (1.42%) Web Services
4 3 (1.42%) Regular Expression
5 2 (0.95%) RESTful
5 2 (0.95%) XML Schema
5 2 (0.95%) XSL
5 2 (0.95%) SOAP
5 2 (0.95%) OLE
6 1 (0.47%) Yii
6 1 (0.47%) Laravel
6 1 (0.47%) Software Packaging
6 1 (0.47%) Symfony
6 1 (0.47%) Zend Framework
Miscellaneous
1 26 (12.32%) Analytical Skills
2 21 (9.95%) Management Information System
3 13 (6.16%) Blackberry
4 9 (4.27%) Computer Science
5 8 (3.79%) CMDB
6 7 (3.32%) Mobile App
6 7 (3.32%) Data Protection Act
7 6 (2.84%) Fat Client
7 6 (2.84%) Thin Client
8 5 (2.37%) PMI
8 5 (2.37%) Mainframe
8 5 (2.37%) CESG
8 5 (2.37%) SWIFT
8 5 (2.37%) Derivative
9 4 (1.90%) User Experience
9 4 (1.90%) Statistics
9 4 (1.90%) CESG CLAS
9 4 (1.90%) Fixed Income
9 4 (1.90%) NHS
10 3 (1.42%) Firmware
Operating Systems
1 45 (21.33%) Windows
2 17 (8.06%) Windows Server 2008
2 17 (8.06%) Windows Server 2003
3 16 (7.58%) UNIX
4 13 (6.16%) Linux
5 10 (4.74%) Windows 7
6 8 (3.79%) Android
7 6 (2.84%) Apple iOS
8 4 (1.90%) Windows XP
9 3 (1.42%) AIX
9 3 (1.42%) SUSE
9 3 (1.42%) Windows 8
9 3 (1.42%) Oracle Linux
9 3 (1.42%) Ubuntu
10 2 (0.95%) Windows Mobile
11 1 (0.47%) Solaris
11 1 (0.47%) Debian
11 1 (0.47%) Mac OS
11 1 (0.47%) CentOS
11 1 (0.47%) Red Hat Enterprise Linux
Processes & Methodologies
1 154 (72.99%) ITIL
2 60 (28.44%) ITSM
3 49 (23.22%) Service Delivery
4 34 (16.11%) Project Management
5 25 (11.85%) ITIL V3
6 24 (11.37%) PRINCE2
7 23 (10.90%) Stakeholder Management
8 19 (9.00%) Problem Management
8 19 (9.00%) Configuration Management
9 18 (8.53%) Change Management
10 16 (7.58%) Performance Management
11 13 (6.16%) Information Security
11 13 (6.16%) Risk Management
11 13 (6.16%) Incident Management
12 12 (5.69%) Disaster Recovery
13 11 (5.21%) Release Management
14 10 (4.74%) Agile Software Development
15 9 (4.27%) Migration
15 9 (4.27%) Continuous Improvement
15 9 (4.27%) Data Protection
Programming Languages
1 18 (8.53%) SQL
2 13 (6.16%) C
3 9 (4.27%) JavaScript
4 4 (1.90%) Java
5 3 (1.42%) VB
5 3 (1.42%) VBA
6 2 (0.95%) VBScript
6 2 (0.95%) PHP
6 2 (0.95%) PL/SQL
7 1 (0.47%) Shell Script
7 1 (0.47%) T-SQL
7 1 (0.47%) C#
7 1 (0.47%) C++
7 1 (0.47%) PowerShell
Qualifications
1 46 (21.80%) Security Cleared
2 22 (10.43%) ITIL Certification
3 20 (9.48%) SC Cleared
3 20 (9.48%) Degree
4 18 (8.53%) DV Cleared
5 14 (6.64%) CISSP
6 10 (4.74%) ITIL Foundation Certificate
7 6 (2.84%) PMI Certification
8 5 (2.37%) PRINCE2 Certification
8 5 (2.37%) ISEB
8 5 (2.37%) CISA
8 5 (2.37%) CISM
9 3 (1.42%) Microsoft Certification
10 2 (0.95%) PRINCE2 Practitioner
10 2 (0.95%) MCSE
10 2 (0.95%) MCSA
10 2 (0.95%) Cisco Certification
10 2 (0.95%) Citrix Certification
11 1 (0.47%) CCEA
11 1 (0.47%) CCA
Quality Assurance & Compliance
1 19 (9.00%) SLA
2 10 (4.74%) COBIT
2 10 (4.74%) ISO/IEC 27001
3 5 (2.37%) QA
4 4 (1.90%) Sarbanes-Oxley
5 2 (0.95%) ISO 9001
6 1 (0.47%) PCI DSS
System Software
1 23 (10.90%) Active Directory
2 14 (6.64%) VMware Infrastructure
3 8 (3.79%) Hyper-V
4 7 (3.32%) NLBS
5 6 (2.84%) Xen
5 6 (2.84%) XenApp
5 6 (2.84%) VMware ESX
6 4 (1.90%) vSphere
7 3 (1.42%) FreeRADIUS
7 3 (1.42%) Citrix Presentation Server
8 2 (0.95%) KVM
9 1 (0.47%) ISA Server
9 1 (0.47%) NFS
9 1 (0.47%) Microsoft App-V
9 1 (0.47%) ProxySG
9 1 (0.47%) XenDesktop
9 1 (0.47%) VMware ESXi
9 1 (0.47%) vCloud
9 1 (0.47%) Microsoft Virtual Server
Systems Management
1 8 (3.79%) WSUS
2 6 (2.84%) Tivoli
3 5 (2.37%) HP UCMDB
4 4 (1.90%) HP Quality Center
5 3 (1.42%) BMC PATROL
5 3 (1.42%) Control-M
5 3 (1.42%) Nagios
5 3 (1.42%) Opscode Chef
6 2 (0.95%) SCCM
6 2 (0.95%) ServiceCenter
6 2 (0.95%) Puppet
6 2 (0.95%) Ganglia
7 1 (0.47%) Tivoli Storage Manager
7 1 (0.47%) Oracle Enterprise Manager
7 1 (0.47%) McAfee ePO
7 1 (0.47%) Capistrano
7 1 (0.47%) CA Spectrum
7 1 (0.47%) Oracle Identity Management
7 1 (0.47%) EMC NetWorker
Vendors
1 36 (17.06%) Microsoft
2 26 (12.32%) Cisco
3 25 (11.85%) Remedy
4 22 (10.43%) VMware
5 19 (9.00%) Oracle
5 19 (9.00%) HP
6 18 (8.53%) CheckPoint
6 18 (8.53%) BMC
7 14 (6.64%) Citrix
8 12 (5.69%) ServiceNow
9 10 (4.74%) Juniper
10 7 (3.32%) SAP
11 5 (2.37%) McAfee
12 4 (1.90%) IBM
13 3 (1.42%) F5
14 2 (0.95%) Atlassian
14 2 (0.95%) Blue Coat
14 2 (0.95%) Websense
14 2 (0.95%) Business Objects
15 1 (0.47%) Becrypt
City, London
Rullion IT Plus
Posted: 1 hour ago
City of London
Reed Technology - UK Posting Account
Rate: £400 - £500 per day
Posted: Yesterday
City, London
Coal IT Services
Rate: £450 per day
Posted: 4 days ago
City, London
Eutopia Solutions Ltd
Posted: 4 days ago
City, London
Deerfoot IT Resources Ltd
Rate: £400 - £450 per day
Posted: 4 days ago
City of London
Annapurna
Rate: £350 - £380 per day
Posted: 8 days ago
City of London
esynergy Solutions - UK
Rate: £130 - £170 per day + extra when on late shift
Posted: 15 days ago
City of London
Hays IT - Uk Posting account
Rate: £400.00 - £480.00 per annum
Posted: 17 days ago
City of London
Deerfoot IT
Posted: 18 days ago