The first table below looks at the demand for Service Management skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the City of London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Service Management
Rank 70 100 109
Rank change year-on-year
+30 +9
Contract jobs citing Service Management 172 100 127
As % of all contract IT jobs located in the City of London 2.67% 1.60% 1.57%
As % of the Processes & Methodologies category 3.51% 2.14% 2.16%
Number of daily rates quoted 110 55 73
Average daily rate £400 £403 £450
Average daily rate % change year-on-year
-0.62% -10.55%
90% offered a daily rate of more than £250 £204 £276
10% offered a daily rate of more than £553 £602 £575
UK excluding London average daily rate £354 £365 £350
% change year-on-year
-3.15% +4.28%
Number of hourly rates quoted 2 13 1
Average hourly rate £14.00 £135.00 £17.87
Average hourly rate % change year-on-year
-89.62% +655.66%
UK excluding London average hourly rate £20.02 £16.00 £16.50
% change year-on-year
+25.09% -3.03%
Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
4902 4666 5879
As % of all contract IT jobs located in the City of London 75.95% 74.87% 72.70%
Number of daily rates quoted 3582 3576 4142
Average daily rate £450 £450 £451
Average daily rate % change year-on-year
- -0.11%
90% offered a daily rate of more than £300 £313 £310
10% offered a daily rate of more than £625 £600 £625
UK excluding London average daily rate £375 £360 £370
% change year-on-year
+4.16% -2.70%
Number of hourly rates quoted 48 50 92
Average hourly rate £25.00 £135.00 £25.00
Average hourly rate % change year-on-year
-81.48% +440.00%
90% offered a hourly rate of more than £13.87 £17.50 £13.00
10% offered a hourly rate of more than £47.50 £135.00 £49.02
UK excluding London average hourly rate £30.00 £32.00 £27.50
% change year-on-year
-6.25% +16.36%
Service Management
London

Service Management
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the City of London

Service Management
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the City of London region.

Service Management Daily Rate Trend in the City of London

Service Management
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the City of London region over the 3 months to 18 April 2014.

Service Management Daily Rate Histogram in the City of London

Service Management
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the City of London region.

Service Management Hourly Rate Trend in the City of London

Service Management
Top 30 Related IT Skills in the City of London

For the 6 months to 18 April 2014, IT contractor jobs across the City of London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 193 (68.93%) ITIL
2 73 (26.07%) Service Delivery
3 65 (23.21%) ITSM
4 54 (19.29%) Finance
5 52 (18.57%) Windows
6 48 (17.14%) Banking
7 45 (16.07%) Microsoft
8 42 (15.00%) Security Cleared
9 39 (13.93%) Project Management
10 34 (12.14%) Stakeholder Management
11 32 (11.43%) PRINCE2
12 31 (11.07%) SLA
12 31 (11.07%) Active Directory
13 30 (10.71%) SQL
13 30 (10.71%) MS Excel
14 27 (9.64%) ITIL V3
15 26 (9.29%) Remedy
15 26 (9.29%) Management Information System
16 25 (8.93%) ITIL Certification
17 24 (8.57%) VMware
18 23 (8.21%) MS Office
18 23 (8.21%) Data Protection
19 22 (7.86%) Degree
20 21 (7.50%) DV Cleared
20 21 (7.50%) VMware Infrastructure
20 21 (7.50%) Remedy ITSM
20 21 (7.50%) Tivoli
21 18 (6.43%) Disaster Recovery
21 18 (6.43%) Configuration Management
21 18 (6.43%) SC Cleared

Service Management
Top Related IT Skills in the City of London by Category

For the 6 months to 18 April 2014, IT contractor jobs across the City of London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 16 (5.71%) MS Exchange
2 11 (3.93%) SharePoint
3 10 (3.57%) Exchange Server 2010
4 9 (3.21%) IIS
4 9 (3.21%) Blackberry Enterprise Server
5 4 (1.43%) Tomcat
5 4 (1.43%) Exchange Server 2003
5 4 (1.43%) OpenStack
5 4 (1.43%) Confluence
6 3 (1.07%) Lync
7 2 (0.71%) Exchange Server 5.5
7 2 (0.71%) SharePoint 2010
8 1 (0.36%) SharePoint 2013
8 1 (0.36%) Oracle Spatial
8 1 (0.36%) Oracle Application Server
8 1 (0.36%) Exchange Server 2007
8 1 (0.36%) SAS
8 1 (0.36%) IBM Notes
8 1 (0.36%) WebLogic
8 1 (0.36%) LiveLink
Applications
1 30 (10.71%) MS Excel
2 23 (8.21%) MS Office
3 8 (2.86%) MS Visio
4 7 (2.50%) MS PowerPoint
5 5 (1.79%) Spreadsheet
5 5 (1.79%) MS Project
6 1 (0.36%) SPSS
Business Applications
1 21 (7.50%) Remedy ITSM
2 3 (1.07%) Cerner Millennium
2 3 (1.07%) SAP SM
3 2 (0.71%) Dynamics CRM
4 1 (0.36%) SAP Oil and Gas
4 1 (0.36%) Oracle General Ledger
4 1 (0.36%) SAP HR
Cloud Services
1 8 (2.86%) SaaS
2 1 (0.36%) PaaS
2 1 (0.36%) Microsoft Azure
2 1 (0.36%) IaaS
2 1 (0.36%) Cloud Computing
Communications & Networking
1 12 (4.29%) TCP/IP
2 11 (3.93%) SAN
3 10 (3.57%) IP Telephony
4 7 (2.50%) Firewall
5 6 (2.14%) DNS
6 5 (1.79%) LAN
7 4 (1.43%) Internet
7 4 (1.43%) WAN
7 4 (1.43%) Network Security
7 4 (1.43%) NAS
8 3 (1.07%) Unified Communications
8 3 (1.07%) NetScaler
8 3 (1.07%) VoIP
8 3 (1.07%) PBX
8 3 (1.07%) Broadband
9 2 (0.71%) DHCP
10 1 (0.36%) Junos
10 1 (0.36%) Cisco PIX
10 1 (0.36%) Cisco ASA
10 1 (0.36%) LDAP
Database & Business Intelligence
1 13 (4.64%) SQL Server
2 7 (2.50%) Oracle Database
3 4 (1.43%) PostgreSQL
3 4 (1.43%) Oracle Database 11g
3 4 (1.43%) NoSQL
4 3 (1.07%) Relational Database
4 3 (1.07%) Data Warehouse
5 2 (0.71%) Oracle Database 10g
5 2 (0.71%) Oracle Reports
6 1 (0.36%) Oracle Exadata
6 1 (0.36%) Oracle Database 12c
6 1 (0.36%) Big Data
6 1 (0.36%) SQL Server 2005
6 1 (0.36%) SQL Server 2008
6 1 (0.36%) MySQL
6 1 (0.36%) SQLPlus
6 1 (0.36%) EDMS
6 1 (0.36%) SQL Server Reporting Services
6 1 (0.36%) Oracle OWB
Development Applications
1 7 (2.50%) JIRA
2 4 (1.43%) Jenkins
2 4 (1.43%) Git (software)
3 2 (0.71%) Visual Studio
3 2 (0.71%) Toad
4 1 (0.36%) SQL Server Management Studio (SSMS)
4 1 (0.36%) TeamCity
4 1 (0.36%) PVCS
4 1 (0.36%) ClearQuest
4 1 (0.36%) Subversion
General
1 54 (19.29%) Finance
2 48 (17.14%) Banking
3 15 (5.36%) Law
4 14 (5.00%) Telecoms
5 12 (4.29%) Investment Banking
6 6 (2.14%) Legal
7 4 (1.43%) Front Office
7 4 (1.43%) Retail
8 3 (1.07%) Pharmaceutical
8 3 (1.07%) Back Office
9 2 (0.71%) Financial Institution
9 2 (0.71%) Marketing
10 1 (0.36%) German Language
10 1 (0.36%) Advertising
10 1 (0.36%) Publishing
10 1 (0.36%) Automotive
Job Titles
1 80 (28.57%) Analyst
2 44 (15.71%) Service Analyst
3 31 (11.07%) Service Manager
4 30 (10.71%) Consultant
5 26 (9.29%) Project Manager
6 21 (7.50%) Service Desk Analyst
7 19 (6.79%) Architect
8 16 (5.71%) Backup Specialist
9 14 (5.00%) Delivery Manager
10 12 (4.29%) Services Delivery Manager
11 11 (3.93%) Senior Analyst
12 10 (3.57%) Business Analyst
13 7 (2.50%) Service Design Analyst
14 6 (2.14%) Support Analyst
14 6 (2.14%) 1st Line Support
14 6 (2.14%) Designer
15 5 (1.79%) Service Management Consultant
15 5 (1.79%) Contracts Manager
15 5 (1.79%) Problem Analyst
15 5 (1.79%) Services Delivery Analyst
Libraries, Frameworks & Software Standards
1 4 (1.43%) XML
1 4 (1.43%) RESTful
2 3 (1.07%) XML Schema
2 3 (1.07%) XSL
2 3 (1.07%) HTML
3 2 (0.71%) Middleware
3 2 (0.71%) .NET
3 2 (0.71%) CSS
4 1 (0.36%) HTML5
4 1 (0.36%) MEAP
4 1 (0.36%) ASP.NET
4 1 (0.36%) COM
4 1 (0.36%) SOAP
4 1 (0.36%) Web Services
4 1 (0.36%) Rendezvous
Miscellaneous
1 26 (9.29%) Management Information System
2 16 (5.71%) AS400
3 9 (3.21%) Blackberry
4 8 (2.86%) iPhone
5 7 (2.50%) Data Protection Act
5 7 (2.50%) Clustering
6 6 (2.14%) Freedom of Information
6 6 (2.14%) Derivative
7 5 (1.79%) Mobile App
7 5 (1.79%) Freedom of Information Act
8 4 (1.43%) NHS
8 4 (1.43%) CMDB
8 4 (1.43%) Interest Rate Derivative
9 3 (1.07%) Statistics
9 3 (1.07%) Fixed Income
10 2 (0.71%) CLARiiON
10 2 (0.71%) PMI
10 2 (0.71%) Mathematics
10 2 (0.71%) Computer Science
10 2 (0.71%) Linked Data
Operating Systems
1 52 (18.57%) Windows
2 17 (6.07%) Windows XP
3 16 (5.71%) Linux
4 13 (4.64%) UNIX
5 12 (4.29%) Windows Server 2008
6 10 (3.57%) Windows Server 2003
7 9 (3.21%) Android
8 8 (2.86%) Windows Mobile
9 7 (2.50%) Windows 7
10 4 (1.43%) Solaris
10 4 (1.43%) Ubuntu
11 1 (0.36%) Apple iOS
11 1 (0.36%) Windows 8
11 1 (0.36%) Red Hat Enterprise Linux
11 1 (0.36%) Mac OS X
11 1 (0.36%) SUSE
Processes & Methodologies
1 193 (68.93%) ITIL
2 73 (26.07%) Service Delivery
3 65 (23.21%) ITSM
4 39 (13.93%) Project Management
5 34 (12.14%) Stakeholder Management
6 32 (11.43%) PRINCE2
7 27 (9.64%) ITIL V3
8 23 (8.21%) Data Protection
9 18 (6.43%) Disaster Recovery
9 18 (6.43%) Configuration Management
10 17 (6.07%) Problem Management
10 17 (6.07%) IT Governance
10 17 (6.07%) Change Management
11 16 (5.71%) Technical Analysis
11 16 (5.71%) Software Architecture
11 16 (5.71%) Business Analysis
12 14 (5.00%) Risk Management
12 14 (5.00%) Incident Management
13 13 (4.64%) TOGAF
14 12 (4.29%) Performance Management
Programming Languages
1 30 (10.71%) SQL
2 16 (5.71%) C
3 7 (2.50%) Java
4 6 (2.14%) JavaScript
4 6 (2.14%) PL/SQL
5 3 (1.07%) C++
5 3 (1.07%) Shell Script
6 2 (0.71%) C#
6 2 (0.71%) Perl
6 2 (0.71%) SPARQL
7 1 (0.36%) Ruby
7 1 (0.36%) Python
7 1 (0.36%) T-SQL
7 1 (0.36%) VBA
Qualifications
1 42 (15.00%) Security Cleared
2 25 (8.93%) ITIL Certification
3 22 (7.86%) Degree
4 21 (7.50%) DV Cleared
5 18 (6.43%) SC Cleared
6 11 (3.93%) MCSE
6 11 (3.93%) Microsoft Certification
7 10 (3.57%) MCSA
8 7 (2.50%) MCP
8 7 (2.50%) Cisco Certification
8 7 (2.50%) PRINCE2 Certification
9 6 (2.14%) CCNP
10 5 (1.79%) CTC Cleared
11 4 (1.43%) CCNA
11 4 (1.43%) CISSP
12 3 (1.07%) ISACA
12 3 (1.07%) JNCIA
12 3 (1.07%) JNCIP
12 3 (1.07%) JNCIE
12 3 (1.07%) CCIE
Quality Assurance & Compliance
1 31 (11.07%) SLA
2 16 (5.71%) ISO 9001
2 16 (5.71%) COBIT
3 11 (3.93%) QA
4 5 (1.79%) PCI DSS
5 1 (0.36%) Data Quality
5 1 (0.36%) ISO/IEC 27001
5 1 (0.36%) GxP
5 1 (0.36%) Sarbanes-Oxley
System Software
1 31 (11.07%) Active Directory
2 21 (7.50%) VMware Infrastructure
3 11 (3.93%) XenApp
4 8 (2.86%) XenDesktop
5 7 (2.50%) vSphere
6 4 (1.43%) KVM
6 4 (1.43%) Hyper-V
7 2 (0.71%) VMware ESX
7 2 (0.71%) Oracle RAC
8 1 (0.36%) VMware ESXi
8 1 (0.36%) NLBS
8 1 (0.36%) Oracle RMAN
Systems Management
1 21 (7.50%) Tivoli
2 16 (5.71%) Tivoli Storage Manager
3 4 (1.43%) Nagios
3 4 (1.43%) SCCM
3 4 (1.43%) Opscode Chef
3 4 (1.43%) Puppet
3 4 (1.43%) Ganglia
4 3 (1.07%) SCOM
4 3 (1.07%) ServiceCenter
5 2 (0.71%) Oracle Enterprise Manager
5 2 (0.71%) WSUS
6 1 (0.36%) SCOrch
6 1 (0.36%) EMC NetWorker
6 1 (0.36%) Data Guard
6 1 (0.36%) MOM
6 1 (0.36%) OpenView Configuration Management
6 1 (0.36%) Legato
Vendors
1 45 (16.07%) Microsoft
2 26 (9.29%) Remedy
3 24 (8.57%) VMware
4 17 (6.07%) ServiceNow
4 17 (6.07%) Cisco
4 17 (6.07%) Oracle
5 16 (5.71%) McAfee
6 15 (5.36%) HP
7 14 (5.00%) BMC
8 13 (4.64%) Citrix
9 10 (3.57%) CheckPoint
10 8 (2.86%) Juniper
10 8 (2.86%) NetApp
11 5 (1.79%) SAP
11 5 (1.79%) EMC
12 4 (1.43%) Atlassian
13 3 (1.07%) Cerner
14 2 (0.71%) Open Text
14 2 (0.71%) AppSense
14 2 (0.71%) Lotus
City, London
Careerwise UK Limited
Rate: £500 - £550 per day
Posted: 2 days ago
City, London
Informatiq Consulting
Rate: £200 - £300 per day
Posted: 4 days ago
City, London
Informatiq Consulting
Rate: £200 - £300 per day
Posted: 4 days ago
City, London
Executive Recruitment Services (ERS)
Rate: negotiable
Posted: 4 days ago
City, London
Executive Recruitment Services (ERS)
Posted: 4 days ago
City, London
Informatiq Consulting
Rate: £200 - £300 per annum
Posted: 4 days ago
City, London
Executive Recruitment Services (ERS)
Rate: £250 - £300 per day
Posted: 4 days ago
City, London
Experis IT
Rate: £468.00 - £490.00 per day
Posted: 4 days ago
City of London
Huxley Associates
Rate: £400 - £500 per day
Posted: 4 days ago
City of London
Capita - ITMS
Rate: £200 - £300 per day
Posted: 23 days ago
City of London
Nicoll Curtin
Posted: 24 days ago
City of London
Austin Fraser Limited
Rate: £300 per day
Posted: 25 days ago