The table below looks at the statistics for Service Management skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 4 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 May 2015
Same period 2014 Same period 2013
Service Management
Rank 102 79 113
Rank change year-on-year
-23 +34
Contract jobs citing Service Management 100 161 100
As % of all contract IT jobs located in the City of London 1.83% 2.57% 1.59%
As % of the Processes & Methodologies category 2.35% 3.32% 2.08%
Number of daily rates quoted 82 107 56
Average daily rate
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of your Daily Rate
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£475 £400 £430
Average daily rate % change year-on-year
+18.75% -6.97%
90% offered a daily rate of more than £225 £250 £205
10% offered a daily rate of more than £584 £538 £596
UK excluding London average daily rate £350 £350 £370
% change year-on-year
- -5.40%
Number of hourly rates quoted 1 2 14
Average hourly rate £17.00 £14.00 £135.00
Average hourly rate % change year-on-year
+21.42% -89.62%
UK excluding London average hourly rate £13.35 £19.50 £16.36
% change year-on-year
-31.53% +19.19%
Service Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
4251 4846 4804
As % of all contract IT jobs located in the City of London 77.59% 77.24% 76.36%
Number of daily rates quoted 3317 3575 3640
Average daily rate £463 £450 £450
Average daily rate % change year-on-year
+2.77% -
90% offered a daily rate of more than £325 £300 £313
10% offered a daily rate of more than £613 £625 £600
UK excluding London average daily rate £388 £375 £360
% change year-on-year
+3.33% +4.16%
Number of hourly rates quoted 40 46 56
Average hourly rate £23.00 £23.50 £72.50
Average hourly rate % change year-on-year
-2.12% -67.58%
90% offered a hourly rate of more than £13.50 £13.00 £17.65
10% offered a hourly rate of more than £92.50 £47.50 £135.00
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

Service Management
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the City of London

Service Management
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the City of London region.

Service Management Daily Rate Trend in the City of London

Service Management
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the City of London region over the 3 months to 4 May 2015.

Service Management Daily Rate Histogram in the City of London

Service Management
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the City of London region.

Service Management Hourly Rate Trend in the City of London

Service Management
Top 30 Related IT Skills in the City of London

For the 6 months to 4 May 2015, IT contractor jobs across the City of London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 155 (65.96%) ITIL
2 97 (41.28%) Finance
3 65 (27.66%) ITSM
4 51 (21.70%) Service Delivery
5 47 (20.00%) Windows
6 37 (15.74%) Microsoft
6 37 (15.74%) Project Management
7 34 (14.47%) Banking
7 34 (14.47%) Degree
8 33 (14.04%) Change Management
9 30 (12.77%) Problem Management
10 29 (12.34%) Stakeholder Management
11 26 (11.06%) Active Directory
11 26 (11.06%) PRINCE2
11 26 (11.06%) Business Analysis
12 24 (10.21%) Citrix
13 23 (9.79%) MS Office
13 23 (9.79%) Incident Management
13 23 (9.79%) Analytical Skills
14 22 (9.36%) HP
15 21 (8.94%) Oracle
16 20 (8.51%) SQL
17 19 (8.09%) UNIX
17 19 (8.09%) Linux
17 19 (8.09%) Cisco
17 19 (8.09%) People Management
18 17 (7.23%) MS Excel
18 17 (7.23%) Windows Server 2008
19 16 (6.81%) Performance Monitoring
19 16 (6.81%) Configuration Management

Service Management
Top Related IT Skills in the City of London by Category

For the 6 months to 4 May 2015, IT contractor jobs across the City of London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 16 (6.81%) MS Exchange
2 6 (2.55%) SharePoint
3 5 (2.13%) Blackberry Enterprise Server
3 5 (2.13%) IIS
4 3 (1.28%) Lync
4 3 (1.28%) Exchange Server 2003
5 2 (0.85%) WebSphere
5 2 (0.85%) SharePoint Server
5 2 (0.85%) Apache
5 2 (0.85%) WebLogic
5 2 (0.85%) CMS
6 1 (0.43%) Oracle Workflow
6 1 (0.43%) WebLogic Portal
6 1 (0.43%) IBM Notes
6 1 (0.43%) Lotus Domino
6 1 (0.43%) SAS
6 1 (0.43%) Adobe Experience Manager
6 1 (0.43%) Exchange Server 2010
6 1 (0.43%) WebSphere Portal
6 1 (0.43%) Office Communications Server
Applications
1 23 (9.79%) MS Office
2 17 (7.23%) MS Excel
3 7 (2.98%) MS Visio
3 7 (2.98%) MS PowerPoint
4 1 (0.43%) MS Project
4 1 (0.43%) Photoshop
Business Applications
1 12 (5.11%) Remedy ITSM
2 2 (0.85%) RMDS
2 2 (0.85%) SAP FI
2 2 (0.85%) WebTrends
2 2 (0.85%) SAP CO
2 2 (0.85%) SAP FI/CO
3 1 (0.43%) Adobe Campaign
3 1 (0.43%) Oracle EBS R12
3 1 (0.43%) SAP BPC
3 1 (0.43%) Cerner Millennium
3 1 (0.43%) SAP ERP
Cloud Services
1 6 (2.55%) IaaS
1 6 (2.55%) Google Apps
2 2 (0.85%) SaaS
2 2 (0.85%) Cloud Computing
3 1 (0.43%) Adobe Analytics
3 1 (0.43%) Force.com
3 1 (0.43%) PaaS
3 1 (0.43%) Google Analytics
Communications & Networking
1 14 (5.96%) WAN
1 14 (5.96%) HTTP
2 12 (5.11%) TCP/IP
2 12 (5.11%) Firewall
3 11 (4.68%) VLAN
4 10 (4.26%) LAN
5 6 (2.55%) SAN
5 6 (2.55%) Wi-Fi
6 5 (2.13%) DNS
6 5 (2.13%) MPLS
7 4 (1.70%) Cisco ICM
7 4 (1.70%) BIG-IP
7 4 (1.70%) Network Security
7 4 (1.70%) DHCP
7 4 (1.70%) DSL
8 3 (1.28%) BGP
8 3 (1.28%) Wireless
8 3 (1.28%) OSPF
8 3 (1.28%) VoIP
9 2 (0.85%) Reverse Proxy
Database & Business Intelligence
1 10 (4.26%) Oracle Database
2 6 (2.55%) SQL Server
3 5 (2.13%) Data Warehouse
4 4 (1.70%) SQL Server Integration Services
5 3 (1.28%) Big Data
5 3 (1.28%) Hadoop
5 3 (1.28%) BusinessObjects XI
5 3 (1.28%) Oracle Database 11g
6 2 (0.85%) SQL Server Reporting Services
6 2 (0.85%) QlikView
6 2 (0.85%) Spotfire
6 2 (0.85%) SQL Server Analysis Services
6 2 (0.85%) Pentaho
6 2 (0.85%) Oracle9i Database
6 2 (0.85%) Oracle Database 10g
7 1 (0.43%) Oracle OWB
7 1 (0.43%) RDBMS
7 1 (0.43%) BusinessObjects
7 1 (0.43%) EDMS
7 1 (0.43%) SQLPlus
Development Applications
1 4 (1.70%) JIRA
2 2 (0.85%) Jenkins
3 1 (0.43%) ClearQuest
3 1 (0.43%) Visual Studio
3 1 (0.43%) Ant
3 1 (0.43%) JUnit
3 1 (0.43%) Toad
3 1 (0.43%) Eclipse
3 1 (0.43%) ClearCase
3 1 (0.43%) Artifactory
3 1 (0.43%) Maven
3 1 (0.43%) Subversion
General
1 97 (41.28%) Finance
2 34 (14.47%) Banking
3 11 (4.68%) Front Office
4 8 (3.40%) Financial Institution
4 8 (3.40%) Legal
4 8 (3.40%) Advertising
5 7 (2.98%) Investment Banking
6 6 (2.55%) Law
7 5 (2.13%) Telecoms
8 3 (1.28%) Publishing
8 3 (1.28%) Back Office
8 3 (1.28%) Marketing
8 3 (1.28%) Billing
9 2 (0.85%) International Banking
10 1 (0.43%) Retail Banking
10 1 (0.43%) Retail
Job Titles
1 48 (20.43%) Analyst
2 26 (11.06%) Service Manager
3 21 (8.94%) Business Analyst
4 17 (7.23%) Consultant
5 16 (6.81%) Project Manager
6 14 (5.96%) Service Analyst
6 14 (5.96%) Architect
7 12 (5.11%) Delivery Manager
7 12 (5.11%) Developer
8 11 (4.68%) Services Delivery Manager
9 10 (4.26%) Support Engineer
10 8 (3.40%) Support Analyst
10 8 (3.40%) Technical Support
10 8 (3.40%) Release Manager
11 7 (2.98%) Technical Support Engineer
11 7 (2.98%) Technical Engineer
11 7 (2.98%) Incident Manager
11 7 (2.98%) ITIL Manager
11 7 (2.98%) Service Management Analyst
12 6 (2.55%) Service Management Consultant
Libraries, Frameworks & Software Standards
1 13 (5.53%) SOAP
2 12 (5.11%) FIX Protocol
3 7 (2.98%) XML
4 6 (2.55%) HTML
5 5 (2.13%) .NET
6 4 (1.70%) Web Services
7 3 (1.28%) Middleware
7 3 (1.28%) J2EE
8 2 (0.85%) Java EE
8 2 (0.85%) MDX
8 2 (0.85%) CSS
8 2 (0.85%) JSP
9 1 (0.43%) Hibernate
9 1 (0.43%) WebSphere MQ
9 1 (0.43%) Rendezvous
9 1 (0.43%) Struts
9 1 (0.43%) Servlets
9 1 (0.43%) ASP.NET
9 1 (0.43%) COM
9 1 (0.43%) Oracle Fusion
Miscellaneous
1 23 (9.79%) Analytical Skills
2 15 (6.38%) Management Information System
2 15 (6.38%) Computer Science
3 12 (5.11%) Blackberry
4 10 (4.26%) CMDB
5 5 (2.13%) Visualisation
6 4 (1.70%) Equities
7 3 (1.28%) Enterprise Software
7 3 (1.28%) Open Source
7 3 (1.28%) Derivative
8 2 (0.85%) Freedom of Information
8 2 (0.85%) Fat Client
8 2 (0.85%) Data Protection Act
8 2 (0.85%) Freedom of Information Act
8 2 (0.85%) Video Conferencing
8 2 (0.85%) Mobile Computing
8 2 (0.85%) Mobile App
8 2 (0.85%) Enterprise Storage
8 2 (0.85%) Thin Client
8 2 (0.85%) Foreign Exchange (FX)
Operating Systems
1 47 (20.00%) Windows
2 19 (8.09%) UNIX
2 19 (8.09%) Linux
3 17 (7.23%) Windows Server 2008
4 16 (6.81%) Windows Server 2003
5 11 (4.68%) Solaris
6 10 (4.26%) Apple iOS
6 10 (4.26%) Windows 7
6 10 (4.26%) Android
7 6 (2.55%) Mac OS
8 4 (1.70%) Red Hat Enterprise Linux
9 2 (0.85%) AIX
10 1 (0.43%) Debian
10 1 (0.43%) Mac OS X
10 1 (0.43%) Windows XP
10 1 (0.43%) Windows 8
Processes & Methodologies
1 155 (65.96%) ITIL
2 65 (27.66%) ITSM
3 51 (21.70%) Service Delivery
4 37 (15.74%) Project Management
5 33 (14.04%) Change Management
6 30 (12.77%) Problem Management
7 29 (12.34%) Stakeholder Management
8 26 (11.06%) PRINCE2
8 26 (11.06%) Business Analysis
9 23 (9.79%) Incident Management
10 19 (8.09%) People Management
11 16 (6.81%) Performance Monitoring
11 16 (6.81%) Configuration Management
12 14 (5.96%) Risk Management
13 13 (5.53%) Release Management
14 12 (5.11%) ITIL V3
15 11 (4.68%) BPR
15 11 (4.68%) Information Security
15 11 (4.68%) Business Process Improvement
15 11 (4.68%) Application Performance Monitoring
Programming Languages
1 20 (8.51%) SQL
2 10 (4.26%) Java
3 5 (2.13%) C
4 3 (1.28%) VB.NET
4 3 (1.28%) JavaScript
4 3 (1.28%) PL/SQL
5 2 (0.85%) PowerShell
5 2 (0.85%) R
5 2 (0.85%) C#
5 2 (0.85%) C++
6 1 (0.43%) SOQL
6 1 (0.43%) PHP
6 1 (0.43%) VBScript
6 1 (0.43%) Apex Code
Qualifications
1 34 (14.47%) Degree
2 16 (6.81%) ITIL Certification
3 12 (5.11%) Security Cleared
4 9 (3.83%) PMI Certification
5 8 (3.40%) SC Cleared
5 8 (3.40%) Cisco Certification
6 7 (2.98%) PMP
7 6 (2.55%) CISA
8 5 (2.13%) Microsoft Certification
8 5 (2.13%) CTC Cleared
9 4 (1.70%) MCSE
9 4 (1.70%) ITIL Foundation Certificate
10 3 (1.28%) CCNP
10 3 (1.28%) CCNA
10 3 (1.28%) MCITP
11 2 (0.85%) PRINCE2 Practitioner
11 2 (0.85%) MCSA
12 1 (0.43%) MBA
12 1 (0.43%) CCIP
12 1 (0.43%) ISEB
Quality Assurance & Compliance
1 14 (5.96%) SLA
2 7 (2.98%) QA
3 3 (1.28%) COBIT
4 2 (0.85%) ISO/IEC 20000
4 2 (0.85%) ISO 9000
5 1 (0.43%) Sarbanes-Oxley
5 1 (0.43%) ISO 9001
System Software
1 26 (11.06%) Active Directory
2 7 (2.98%) VMware Infrastructure
3 5 (2.13%) Microsoft App-V
4 4 (1.70%) NLBS
5 2 (0.85%) Xen
5 2 (0.85%) Hyper-V
5 2 (0.85%) XenApp
6 1 (0.43%) VMware ESX
6 1 (0.43%) VMware Workstation
6 1 (0.43%) NFS
6 1 (0.43%) vCloud
6 1 (0.43%) XenDesktop
6 1 (0.43%) Microsoft Virtual Server
6 1 (0.43%) Citrix Presentation Server
Systems Management
1 11 (4.68%) HP SiteScope
2 4 (1.70%) SCOM
2 4 (1.70%) Cisco UCCE
2 4 (1.70%) Cisco CUCM
2 4 (1.70%) Cisco UCCX
3 3 (1.28%) CA Spectrum
3 3 (1.28%) SCCM
3 3 (1.28%) WSUS
4 2 (0.85%) Norton AntiVirus
4 2 (0.85%) CiscoWorks
5 1 (0.43%) Casper Suite
5 1 (0.43%) NetBackup
5 1 (0.43%) Tivoli
5 1 (0.43%) Tivoli Storage Manager
5 1 (0.43%) Control-M
5 1 (0.43%) ITRS Geneos
5 1 (0.43%) SCSM
5 1 (0.43%) Symantec Enterprise Vault
5 1 (0.43%) HP Quality Center
5 1 (0.43%) HP SIM
Vendors
1 37 (15.74%) Microsoft
2 24 (10.21%) Citrix
3 22 (9.36%) HP
4 21 (8.94%) Oracle
5 19 (8.09%) Cisco
6 16 (6.81%) Remedy
7 14 (5.96%) VMware
8 13 (5.53%) Red Hat
9 11 (4.68%) BMC
10 7 (2.98%) CheckPoint
10 7 (2.98%) ServiceNow
10 7 (2.98%) Google
10 7 (2.98%) WorldPay
11 6 (2.55%) Business Objects
11 6 (2.55%) Symantec
11 6 (2.55%) Fidessa
12 5 (2.13%) TIBCO
12 5 (2.13%) Apple
13 4 (1.70%) MobileIron
13 4 (1.70%) CA
City, London
Red10
Rate: £650 - £750 per day
Posted: 5 days ago
City, London
Connectus
Rate: £600 per day
Posted: 6 days ago
City, London
Harvey Nash plc
Rate: £450 - £550 per day
Posted: 6 days ago
City of London
Interquest - IQ ESM
Rate: £400 - £450 per day
Posted: 13 days ago
City of London
Real Staffing
Rate: £300 - £350 per day + competitive
Posted: 14 days ago
City of London
Hays IT - Uk Posting account
Rate: £200.00 - £250.00 per day
Posted: 21 days ago
City of London
Nigel Frank International Limited - Newcastle
Rate: £400 - £500 per day
Posted: 24 days ago