The table below looks at the statistics for Service Management skills in IT contracts advertised for the City of London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 21 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
21 Nov 2014
Same period 2013 Same period 2012
Service Management
Rank 85 84 121
Rank change year-on-year
-1 +37
Contract jobs citing Service Management 131 156 81
As % of all contract IT jobs located in the City of London 2.25% 2.19% 1.26%
As % of the Processes & Methodologies category 2.89% 2.85% 1.67%
Number of daily rates quoted 95 121 58
Average daily rate
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of your Daily Rate
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£400 £400 £350
Average daily rate % change year-on-year
- +14.28%
90% offered a daily rate of more than £225 £335 £218
10% offered a daily rate of more than £558 £600 £508
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 2 2 0
Average hourly rate £9.00 £16.75 -
Average hourly rate % change year-on-year
-46.26% -
UK excluding London average hourly rate £15.00 £15.25 £15.96
% change year-on-year
-1.63% -4.46%
Service Management
London

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the City of London region.

Processes & Methodologies Category
City of London
Contract IT job ads with a match in the
Processes & Methodologies category
4529 5467 4844
As % of all contract IT jobs located in the City of London 77.78% 76.90% 75.57%
Number of daily rates quoted 3520 4052 3657
Average daily rate £450 £450 £450
90% offered a daily rate of more than £310 £313 £300
10% offered a daily rate of more than £625 £609 £600
UK excluding London average daily rate £385 £363 £370
% change year-on-year
+6.20% -2.02%
Number of hourly rates quoted 45 70 68
Average hourly rate £18.00 £21.50 £31.00
Average hourly rate % change year-on-year
-16.27% -30.64%
90% offered a hourly rate of more than £11.10 £12.20 £16.01
10% offered a hourly rate of more than £39.80 £52.82 £53.38
UK excluding London average hourly rate £25.00 £30.00 £29.00
% change year-on-year
-16.66% +3.44%

Service Management
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the City of London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in the City of London

Service Management
Daily Rate Trend in the City of London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the City of London region.

Service Management Daily Rate Trend in the City of London

Service Management
Daily Rate Histogram in the City of London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the City of London region over the 3 months to 21 November 2014.

Service Management Daily Rate Histogram in the City of London

Service Management
Hourly Rate Trend in the City of London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the City of London region.

Service Management Hourly Rate Trend in the City of London

Service Management
Top 30 Related IT Skills in the City of London

For the 6 months to 21 November 2014, IT contractor jobs across the City of London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 141 (67.46%) ITIL
2 62 (29.67%) Finance
3 56 (26.79%) ITSM
4 50 (23.92%) Service Delivery
5 41 (19.62%) Project Management
6 39 (18.66%) Windows
7 34 (16.27%) Cisco
8 32 (15.31%) Microsoft
9 30 (14.35%) Banking
10 29 (13.88%) MS Office
11 28 (13.40%) Active Directory
12 23 (11.00%) Change Management
12 23 (11.00%) Firewall
13 22 (10.53%) Stakeholder Management
13 22 (10.53%) PRINCE2
13 22 (10.53%) Security Cleared
14 21 (10.05%) SQL
15 20 (9.57%) Oracle
15 20 (9.57%) Problem Management
15 20 (9.57%) Degree
15 20 (9.57%) Analytical Skills
16 19 (9.09%) MS Excel
16 19 (9.09%) Citrix
16 19 (9.09%) VMware
17 18 (8.61%) UNIX
17 18 (8.61%) ITIL V3
17 18 (8.61%) Incident Management
18 17 (8.13%) Linux
18 17 (8.13%) SLA
18 17 (8.13%) Risk Management

Service Management
Top Related IT Skills in the City of London by Category

For the 6 months to 21 November 2014, IT contractor jobs across the City of London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 8 (3.83%) Blackberry Enterprise Server
2 7 (3.35%) MS Exchange
3 6 (2.87%) SharePoint
4 3 (1.44%) IIS
4 3 (1.44%) Apache
5 1 (0.48%) WebLogic
5 1 (0.48%) TIBCO EMS
5 1 (0.48%) Oracle Service Bus
5 1 (0.48%) Lync
5 1 (0.48%) Exchange Server 2010
5 1 (0.48%) SharePoint 2013
5 1 (0.48%) WebLogic Portal
Applications
1 29 (13.88%) MS Office
2 19 (9.09%) MS Excel
3 7 (3.35%) MS Visio
3 7 (3.35%) MS PowerPoint
4 4 (1.91%) MS Project
Business Applications
1 12 (5.74%) Remedy ITSM
2 1 (0.48%) Oracle EBS R12
2 1 (0.48%) Documaker
2 1 (0.48%) SAP HR
2 1 (0.48%) SAP FI
2 1 (0.48%) SAP FI/CO
2 1 (0.48%) SAP CO
2 1 (0.48%) SAP Oil and Gas
Cloud Services
1 4 (1.91%) Google Apps
2 2 (0.96%) Office 365
3 1 (0.48%) SaaS
Communications & Networking
1 23 (11.00%) Firewall
2 16 (7.66%) LAN
2 16 (7.66%) WAN
3 14 (6.70%) DNS
4 10 (4.78%) DHCP
4 10 (4.78%) Cisco ASA
5 9 (4.31%) Network Security
6 8 (3.83%) NetScaler
6 8 (3.83%) Internet
6 8 (3.83%) BGP
7 7 (3.35%) SAN
8 6 (2.87%) TCP/IP
8 6 (2.87%) DSL
8 6 (2.87%) MPLS
8 6 (2.87%) Ethernet
8 6 (2.87%) BIG-IP
9 5 (2.39%) VLAN
9 5 (2.39%) Cisco Nexus
9 5 (2.39%) OSPF
9 5 (2.39%) VPN
Database & Business Intelligence
1 4 (1.91%) MySQL
1 4 (1.91%) SQL Server
1 4 (1.91%) Oracle Reports
1 4 (1.91%) Oracle Database 11g
1 4 (1.91%) Oracle Database
2 3 (1.44%) QlikView
2 3 (1.44%) Oracle Database 10g
2 3 (1.44%) SQLPlus
2 3 (1.44%) Oracle9i Database
2 3 (1.44%) MS Access
2 3 (1.44%) DB2
3 2 (0.96%) Data Warehouse
4 1 (0.48%) Data Mining
4 1 (0.48%) Crystal Reports
4 1 (0.48%) BusinessObjects Web Intelligence
4 1 (0.48%) CouchDB
4 1 (0.48%) MongoDB
4 1 (0.48%) NoSQL
4 1 (0.48%) Redis
4 1 (0.48%) Big Data
Development Applications
1 4 (1.91%) Toad
2 1 (0.48%) ClearQuest
2 1 (0.48%) Oracle APEX
2 1 (0.48%) Git (software)
2 1 (0.48%) DbUnit
2 1 (0.48%) PHPUnit
2 1 (0.48%) Behat
2 1 (0.48%) Jenkins
General
1 62 (29.67%) Finance
2 30 (14.35%) Banking
3 9 (4.31%) Investment Banking
4 6 (2.87%) Retail
5 5 (2.39%) Law
6 3 (1.44%) Financial Institution
6 3 (1.44%) Games
7 2 (0.96%) Legal
7 2 (0.96%) International Banking
7 2 (0.96%) Aerospace
7 2 (0.96%) Telecoms
7 2 (0.96%) Publishing
8 1 (0.48%) Marketing
8 1 (0.48%) Billing
8 1 (0.48%) Manufacturing
8 1 (0.48%) Advertising
8 1 (0.48%) Front Office
8 1 (0.48%) Back Office
8 1 (0.48%) Electronics
Job Titles
1 60 (28.71%) Analyst
2 30 (14.35%) Service Analyst
3 18 (8.61%) Project Manager
4 16 (7.66%) Architect
5 15 (7.18%) Service Management Analyst
6 10 (4.78%) Service Manager
7 9 (4.31%) Business Analyst
8 8 (3.83%) Infrastructure Manager
8 8 (3.83%) Designer
9 7 (3.35%) Infrastructure Designer
9 7 (3.35%) Service Desk Analyst
9 7 (3.35%) Consultant
9 7 (3.35%) Network Engineer
10 6 (2.87%) Infrastructure Project Manager
10 6 (2.87%) Developer
10 6 (2.87%) Enterprise Architect
10 6 (2.87%) Delivery Manager
11 5 (2.39%) Network Security Engineer
11 5 (2.39%) Support Analyst
11 5 (2.39%) Head of IT
Libraries, Frameworks & Software Standards
1 4 (1.91%) XML
1 4 (1.91%) HTML
2 3 (1.44%) SOAP
2 3 (1.44%) Regular Expression
3 2 (0.96%) Web Services
3 2 (0.96%) CSS
3 2 (0.96%) Middleware
4 1 (0.48%) FIX Protocol
4 1 (0.48%) Software Packaging
4 1 (0.48%) Symfony
4 1 (0.48%) Zend Framework
4 1 (0.48%) Oracle Fusion
4 1 (0.48%) WebCenter
4 1 (0.48%) Yii
4 1 (0.48%) Laravel
Miscellaneous
1 20 (9.57%) Analytical Skills
2 11 (5.26%) Blackberry
2 11 (5.26%) Management Information System
2 11 (5.26%) Computer Science
3 7 (3.35%) Data Protection Act
4 6 (2.87%) Mainframe
4 6 (2.87%) SWIFT
5 5 (2.39%) Fat Client
5 5 (2.39%) Thin Client
5 5 (2.39%) CESG
6 4 (1.91%) CESG CLAS
6 4 (1.91%) Fixed Income
6 4 (1.91%) PMI
6 4 (1.91%) NHS
6 4 (1.91%) Mathematics
6 4 (1.91%) Visualisation
6 4 (1.91%) User Experience
7 3 (1.44%) Enterprise Software
7 3 (1.44%) Performance Metrics
7 3 (1.44%) Data Extraction
Operating Systems
1 39 (18.66%) Windows
2 18 (8.61%) UNIX
3 17 (8.13%) Linux
4 11 (5.26%) Windows Server 2003
4 11 (5.26%) Windows Server 2008
5 10 (4.78%) Windows 7
6 5 (2.39%) Android
7 4 (1.91%) Apple iOS
7 4 (1.91%) Mac OS
8 3 (1.44%) Oracle Linux
8 3 (1.44%) Windows 8
8 3 (1.44%) SUSE
8 3 (1.44%) AIX
8 3 (1.44%) Solaris
9 2 (0.96%) Windows XP
9 2 (0.96%) Mac OS X
10 1 (0.48%) Debian
10 1 (0.48%) Ubuntu
10 1 (0.48%) Windows Mobile
10 1 (0.48%) SUSE Linux Enterprise Server
Processes & Methodologies
1 141 (67.46%) ITIL
2 56 (26.79%) ITSM
3 50 (23.92%) Service Delivery
4 41 (19.62%) Project Management
5 23 (11.00%) Change Management
6 22 (10.53%) Stakeholder Management
6 22 (10.53%) PRINCE2
7 20 (9.57%) Problem Management
8 18 (8.61%) Incident Management
8 18 (8.61%) ITIL V3
9 17 (8.13%) Risk Management
10 13 (6.22%) Performance Management
11 12 (5.74%) Continuous Improvement
11 12 (5.74%) Information Security
11 12 (5.74%) Agile Software Development
12 11 (5.26%) Release Management
13 10 (4.78%) TOGAF
13 10 (4.78%) Business Analysis
14 9 (4.31%) Data Protection
15 8 (3.83%) User Acceptance Testing
Programming Languages
1 21 (10.05%) SQL
2 5 (2.39%) PHP
2 5 (2.39%) JavaScript
3 4 (1.91%) PL/SQL
3 4 (1.91%) VBA
3 4 (1.91%) Java
4 3 (1.44%) VBScript
4 3 (1.44%) C
5 1 (0.48%) C++
5 1 (0.48%) Perl
5 1 (0.48%) VB
5 1 (0.48%) Shell Script
5 1 (0.48%) PowerShell
Qualifications
1 22 (10.53%) Security Cleared
2 20 (9.57%) Degree
3 16 (7.66%) ITIL Certification
4 12 (5.74%) SC Cleared
5 10 (4.78%) CISSP
6 7 (3.35%) Cisco Certification
7 6 (2.87%) ISEB
7 6 (2.87%) PMI Certification
7 6 (2.87%) ITIL Foundation Certificate
8 5 (2.39%) CCNP
9 4 (1.91%) CISA
9 4 (1.91%) CCNA
9 4 (1.91%) PRINCE2 Certification
10 3 (1.44%) CISM
10 3 (1.44%) PRINCE2 Practitioner
11 2 (0.96%) DV Cleared
11 2 (0.96%) CCEE
11 2 (0.96%) PMP
11 2 (0.96%) CCIP
11 2 (0.96%) MCSA
Quality Assurance & Compliance
1 17 (8.13%) SLA
2 10 (4.78%) ISO/IEC 27001
3 6 (2.87%) COBIT
4 4 (1.91%) QA
5 1 (0.48%) ISO 9001
System Software
1 28 (13.40%) Active Directory
2 11 (5.26%) VMware Infrastructure
3 6 (2.87%) NLBS
4 5 (2.39%) Xen
4 5 (2.39%) Hyper-V
4 5 (2.39%) XenApp
5 4 (1.91%) vSphere
5 4 (1.91%) VMware ESX
6 3 (1.44%) Firmware
6 3 (1.44%) FreeRADIUS
7 2 (0.96%) Citrix Presentation Server
7 2 (0.96%) XenDesktop
7 2 (0.96%) Microsoft App-V
8 1 (0.48%) NFS
8 1 (0.48%) Microsoft Virtual Server
8 1 (0.48%) vCloud
Systems Management
1 6 (2.87%) WSUS
2 4 (1.91%) HP Quality Center
3 3 (1.44%) SCCM
3 3 (1.44%) Cisco CUCM
3 3 (1.44%) BMC PATROL
3 3 (1.44%) Control-M
3 3 (1.44%) CA Spectrum
4 2 (0.96%) NetBackup
4 2 (0.96%) Backup Exec
4 2 (0.96%) CiscoWorks
4 2 (0.96%) Cisco UCCX
4 2 (0.96%) SCOM
4 2 (0.96%) Cisco UCCE
5 1 (0.48%) Capistrano
5 1 (0.48%) Oracle Enterprise Manager
5 1 (0.48%) HP SiteScope
5 1 (0.48%) Opscode Chef
5 1 (0.48%) Tivoli
5 1 (0.48%) EMC NetWorker
5 1 (0.48%) ServiceCenter
Vendors
1 34 (16.27%) Cisco
2 32 (15.31%) Microsoft
3 20 (9.57%) Oracle
4 19 (9.09%) Citrix
4 19 (9.09%) VMware
5 14 (6.70%) BMC
6 13 (6.22%) CheckPoint
6 13 (6.22%) Remedy
7 12 (5.74%) Juniper
8 11 (5.26%) HP
9 7 (3.35%) SAP
9 7 (3.35%) CA
9 7 (3.35%) F5
10 5 (2.39%) ServiceNow
11 4 (1.91%) Google
11 4 (1.91%) Red Hat
11 4 (1.91%) IBM
12 3 (1.44%) Apple
13 2 (0.96%) Business Objects
13 2 (0.96%) SolarWinds
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