The table below looks at the statistics for the Service Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Analyst in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
Service Analyst
Rank 214 245 249
Rank change year-on-year
+31 +4
Permanent jobs requiring a Service Analyst 101 90 83
As % of all permanent IT jobs located in the City of London 0.91% 0.74% 0.69%
As % of the Job Titles category 0.97% 0.80% 0.74%
Number of salaries quoted 86 89 80
Average salary £28,000 £32,500 £25,250
Average salary % change year-on-year
-13.84% +28.71%
90% offered a salary of more than £22,500 £22,900 £21,950
10% offered a salary of more than £44,750 £47,500 £40,000
UK excluding London average salary £21,500 £21,000 £22,000
% change year-on-year
+2.38% -4.54%
Service Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
10399 11318 11279
As % of all permanent IT jobs located in the City of London 93.53% 93.03% 94.07%
Number of salaries quoted 8943 9838 10350
Average salary £53,500 £55,000 £52,500
Average salary % change year-on-year
-2.72% +4.76%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £80,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Service Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Service Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the City of London

Service Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst across the City of London region.

Service Analyst Salary Trend in the City of London

Service Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Analyst across the City of London region over the 3 months to 24 October 2014.

Service Analyst Salary Histogram in the City of London

Service Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 24 October 2014, IT jobs across the City of London region that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title.

1 139 (70.20%) Windows
2 120 (60.61%) Microsoft
3 119 (60.10%) ITIL
4 107 (54.04%) MS Office
5 102 (51.52%) Active Directory
6 85 (42.93%) Windows 7
7 67 (33.84%) MS Excel
7 67 (33.84%) Finance
8 65 (32.83%) MS Exchange
9 56 (28.28%) Citrix
9 56 (28.28%) SLA
10 47 (23.74%) Windows XP
11 45 (22.73%) Degree
12 37 (18.69%) Blackberry
13 34 (17.17%) Banking
13 34 (17.17%) VMware
14 32 (16.16%) TCP/IP
15 27 (13.64%) VMware Infrastructure
16 25 (12.63%) DNS
16 25 (12.63%) DHCP
17 23 (11.62%) MCP
17 23 (11.62%) Service Management
18 21 (10.61%) Blackberry Enterprise Server
18 21 (10.61%) ITIL V3
19 20 (10.10%) Exchange Server 2010
19 20 (10.10%) Smartphone
20 19 (9.60%) Reuters
20 19 (9.60%) Bloomberg
20 19 (9.60%) Microsoft Certification
21 18 (9.09%) Exchange Server 2003

Service Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 24 October 2014, IT jobs across the City of London region that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 65 (32.83%) MS Exchange
2 21 (10.61%) Blackberry Enterprise Server
3 20 (10.10%) Exchange Server 2010
4 18 (9.09%) Exchange Server 2003
5 5 (2.53%) IBM Notes
6 3 (1.52%) SharePoint
6 3 (1.52%) WorkSite
7 2 (1.01%) IIS
8 1 (0.51%) Lync
8 1 (0.51%) SharePoint 2013
8 1 (0.51%) Exchange Server 2013
8 1 (0.51%) CMS
Applications
1 107 (54.04%) MS Office
2 67 (33.84%) MS Excel
3 10 (5.05%) MS PowerPoint
4 2 (1.01%) MS Visio
Business Applications
1 5 (2.53%) Remedy ITSM
2 3 (1.52%) Bond Adapt
3 1 (0.51%) assyst
Cloud Services
1 11 (5.56%) Office 365
2 5 (2.53%) Cloud Computing
Communications & Networking
1 32 (16.16%) TCP/IP
2 25 (12.63%) DNS
2 25 (12.63%) DHCP
3 10 (5.05%) VPN
4 9 (4.55%) IP Telephony
5 8 (4.04%) Network Security
6 7 (3.54%) VoIP
7 5 (2.53%) Internet
8 3 (1.52%) WAN
9 2 (1.01%) LAN
9 2 (1.01%) Cisco ASA
10 1 (0.51%) F5 BIG-IP LTM
10 1 (0.51%) Firewall
10 1 (0.51%) Wi-Fi
10 1 (0.51%) Ethernet
10 1 (0.51%) Intranet
Database & Business Intelligence
1 8 (4.04%) SQL Server
2 2 (1.01%) SQL Server 2005
2 2 (1.01%) BusinessObjects XI
2 2 (1.01%) BusinessObjects Web Intelligence
2 2 (1.01%) Relational Database
3 1 (0.51%) MS Access
3 1 (0.51%) SQL Server Reporting Services
Development Applications
1 1 (0.51%) JIRA
General
1 67 (33.84%) Finance
2 34 (17.17%) Banking
3 18 (9.09%) Legal
4 14 (7.07%) Law
5 7 (3.54%) Investment Banking
6 5 (2.53%) French Language
6 5 (2.53%) Financial Institution
7 2 (1.01%) Telecoms
7 2 (1.01%) Retail
8 1 (0.51%) Multimedia
8 1 (0.51%) Publishing
8 1 (0.51%) Cantonese Language
Libraries, Frameworks & Software Standards
1 3 (1.52%) COM
2 2 (1.01%) .NET
3 1 (0.51%) Web Services
Miscellaneous
1 37 (18.69%) Blackberry
2 20 (10.10%) Smartphone
3 11 (5.56%) Analytical Skills
4 9 (4.55%) Computer Science
4 9 (4.55%) Fat Client
4 9 (4.55%) Thin Client
5 7 (3.54%) Management Information System
6 4 (2.02%) iPhone
7 3 (1.52%) iPad
7 3 (1.52%) Video Conferencing
7 3 (1.52%) Digital Media
8 2 (1.01%) SWIFT
8 2 (1.01%) Mainframe
9 1 (0.51%) AS400
9 1 (0.51%) CMDB
9 1 (0.51%) Statistics
9 1 (0.51%) Mathematics
9 1 (0.51%) New Media
9 1 (0.51%) Hedge funds
Operating Systems
1 139 (70.20%) Windows
2 85 (42.93%) Windows 7
3 47 (23.74%) Windows XP
4 8 (4.04%) Android
4 8 (4.04%) Windows Server 2008
5 5 (2.53%) Mac OS X
6 3 (1.52%) Windows Server 2003
6 3 (1.52%) Linux
7 2 (1.01%) Windows 8
7 2 (1.01%) UNIX
8 1 (0.51%) Windows Server 2012
8 1 (0.51%) Apple iOS
8 1 (0.51%) Windows Mobile
8 1 (0.51%) Windows Vista
Processes & Methodologies
1 119 (60.10%) ITIL
2 23 (11.62%) Service Management
3 21 (10.61%) ITIL V3
4 16 (8.08%) ITSM
5 13 (6.57%) Service Delivery
6 11 (5.56%) Project Management
7 10 (5.05%) Incident Management
7 10 (5.05%) Problem Management
8 7 (3.54%) PRINCE2
9 6 (3.03%) Investment Management
10 5 (2.53%) Data Protection
10 5 (2.53%) Change Management
10 5 (2.53%) Stakeholder Management
11 4 (2.02%) Risk Assessment
11 4 (2.02%) Business Analysis
12 3 (1.52%) ITIL V2
12 3 (1.52%) Kalman Filter
12 3 (1.52%) Data Analysis
12 3 (1.52%) CRM
13 2 (1.01%) Disaster Recovery
Programming Languages
1 11 (5.56%) SQL
2 2 (1.01%) PowerShell
2 2 (1.01%) Java
2 2 (1.01%) JavaScript
3 1 (0.51%) C
Qualifications
1 45 (22.73%) Degree
2 23 (11.62%) MCP
3 19 (9.60%) Microsoft Certification
4 15 (7.58%) ITIL Certification
5 8 (4.04%) ITIL Foundation Certificate
6 7 (3.54%) MOS
7 6 (3.03%) MCITP
8 3 (1.52%) MCSE
8 3 (1.52%) CCENT
9 2 (1.01%) MCSA
10 1 (0.51%) Citrix Certification
10 1 (0.51%) PRINCE2 Certification
10 1 (0.51%) SC Cleared
10 1 (0.51%) BC Cleared
10 1 (0.51%) Security Cleared
10 1 (0.51%) CCAA
Quality Assurance & Compliance
1 56 (28.28%) SLA
System Software
1 102 (51.52%) Active Directory
2 27 (13.64%) VMware Infrastructure
3 5 (2.53%) XenApp
4 4 (2.02%) Hyper-V
4 4 (2.02%) MetaFrame
5 2 (1.01%) Microsoft App-V
6 1 (0.51%) XenDesktop
6 1 (0.51%) vSphere
Systems Management
1 9 (4.55%) SCCM
2 3 (1.52%) Tivoli
3 1 (0.51%) Tivoli Storage Manager
3 1 (0.51%) ARCserve
3 1 (0.51%) Norton AntiVirus
3 1 (0.51%) NetBackup
3 1 (0.51%) SCOM
3 1 (0.51%) HP Data Protector
Vendors
1 120 (60.61%) Microsoft
2 56 (28.28%) Citrix
3 34 (17.17%) VMware
4 19 (9.60%) Reuters
4 19 (9.60%) Bloomberg
5 14 (7.07%) Cisco
6 9 (4.55%) Avaya
7 8 (4.04%) Remedy
8 6 (3.03%) Fidessa
8 6 (3.03%) ServiceNow
9 5 (2.53%) Lotus
10 4 (2.02%) BMC
10 4 (2.02%) Altiris
11 3 (1.52%) AppSense
11 3 (1.52%) Apple
11 3 (1.52%) CheckPoint
12 2 (1.01%) Business Objects
13 1 (0.51%) Oracle
13 1 (0.51%) Sun
13 1 (0.51%) HP
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