The table below looks at the statistics for the Service Analyst role in IT jobs advertised for the City of London region. Included is a guide to the average salaries offered in IT jobs that have cited Service Analyst in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Service Analyst
Rank 220 238 267
Rank change year-on-year
+18 +29
Permanent jobs requiring a Service Analyst 101 88 70
As % of all permanent IT jobs located in the City of London 0.88% 0.74% 0.56%
As % of the Job Titles category 0.94% 0.80% 0.59%
Number of salaries quoted 92 81 64
Average salary £28,000 £34,000 £24,500
Average salary % change year-on-year
-17.64% +38.77%
90% offered a salary of more than £22,500 £22,500 £20,676
10% offered a salary of more than £40,000 £47,500 £39,400
UK excluding London average salary £22,000 £21,000 £22,500
% change year-on-year
+4.76% -6.66%
Service Analyst
London

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the City of London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
City of London
Permanent IT job ads with a match in the
Job Titles category
10694 11004 11838
As % of all permanent IT jobs located in the City of London 92.86% 93.06% 93.92%
Number of salaries quoted 9014 9658 10857
Average salary £52,500 £55,000 £52,500
Average salary % change year-on-year
-4.54% +4.76%
90% offered a salary of more than £32,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £80,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Service Analyst
Jobs Demand Trend in the City of London

This chart provides a 3-month moving total of permanent IT jobs citing Service Analyst in the job title across the City of London region as a proportion of the total demand within the Job Titles category.

Service Analyst Jobs Demand Trend in the City of London

Service Analyst
Salary Trend in the City of London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Analyst across the City of London region.

Service Analyst Salary Trend in the City of London

Service Analyst
Salary Histogram in the City of London

This chart provides a salary histogram for IT jobs citing Service Analyst across the City of London region over the 3 months to 19 September 2014.

Service Analyst Salary Histogram in the City of London

Service Analyst
Top 30 Related IT Skills in the City of London

For the 6 months to 19 September 2014, IT jobs across the City of London region that cited Service Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title.

1 134 (62.62%) Windows
2 128 (59.81%) ITIL
3 112 (52.34%) MS Office
4 107 (50.00%) Active Directory
5 103 (48.13%) Microsoft
6 78 (36.45%) Windows 7
7 73 (34.11%) Finance
8 71 (33.18%) MS Excel
9 57 (26.64%) MS Exchange
10 52 (24.30%) SLA
11 49 (22.90%) Windows XP
12 41 (19.16%) Citrix
13 40 (18.69%) Banking
14 35 (16.36%) Service Management
15 33 (15.42%) Blackberry
16 32 (14.95%) Degree
17 28 (13.08%) TCP/IP
18 23 (10.75%) VMware
19 21 (9.81%) Project Management
19 21 (9.81%) Microsoft Certification
20 19 (8.88%) Legal
20 19 (8.88%) ITSM
20 19 (8.88%) Analytical Skills
21 18 (8.41%) Law
22 17 (7.94%) Blackberry Enterprise Server
23 16 (7.48%) Management Information System
24 15 (7.01%) Service Delivery
24 15 (7.01%) Incident Management
24 15 (7.01%) ITIL V3
25 14 (6.54%) Problem Management

Service Analyst
Top Related IT Skills in the City of London by Category

For the 6 months to 19 September 2014, IT jobs across the City of London region that cited Service Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Service Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 57 (26.64%) MS Exchange
2 17 (7.94%) Blackberry Enterprise Server
3 13 (6.07%) Exchange Server 2010
4 8 (3.74%) Exchange Server 2003
5 5 (2.34%) IBM Notes
6 3 (1.40%) SharePoint
6 3 (1.40%) WorkSite
7 2 (0.93%) Exchange Server 2007
7 2 (0.93%) IIS
8 1 (0.47%) SharePoint 2013
8 1 (0.47%) Exchange Server 2013
8 1 (0.47%) Lync
8 1 (0.47%) CMS
Applications
1 112 (52.34%) MS Office
2 71 (33.18%) MS Excel
3 9 (4.21%) MS PowerPoint
4 2 (0.93%) MS Visio
5 1 (0.47%) Spreadsheet
Business Applications
1 6 (2.80%) Remedy ITSM
2 3 (1.40%) Bond Adapt
3 1 (0.47%) assyst
Cloud Services
1 11 (5.14%) Office 365
2 4 (1.87%) Cloud Computing
Communications & Networking
1 28 (13.08%) TCP/IP
2 14 (6.54%) DNS
2 14 (6.54%) DHCP
3 12 (5.61%) VPN
4 8 (3.74%) VoIP
4 8 (3.74%) IP Telephony
5 7 (3.27%) Internet
6 5 (2.34%) LAN
7 4 (1.87%) Network Security
8 3 (1.40%) WAN
9 1 (0.47%) Intranet
9 1 (0.47%) Cisco ASA
9 1 (0.47%) F5 BIG-IP LTM
9 1 (0.47%) Firewall
Database & Business Intelligence
1 8 (3.74%) SQL Server
2 2 (0.93%) SQL Server 2005
2 2 (0.93%) BusinessObjects XI
2 2 (0.93%) BusinessObjects Web Intelligence
2 2 (0.93%) Relational Database
3 1 (0.47%) MS Access
3 1 (0.47%) SQL Server Reporting Services
Development Applications
1 1 (0.47%) Subversion
1 1 (0.47%) JIRA
General
1 73 (34.11%) Finance
2 40 (18.69%) Banking
3 19 (8.88%) Legal
4 18 (8.41%) Law
5 8 (3.74%) Financial Institution
6 7 (3.27%) Investment Banking
7 5 (2.34%) French Language
8 2 (0.93%) Cantonese Language
8 2 (0.93%) Telecoms
8 2 (0.93%) Publishing
8 2 (0.93%) Retail
9 1 (0.47%) Multimedia
Libraries, Frameworks & Software Standards
1 3 (1.40%) COM
2 2 (0.93%) Web Services
2 2 (0.93%) .NET
Miscellaneous
1 33 (15.42%) Blackberry
2 19 (8.88%) Analytical Skills
3 16 (7.48%) Management Information System
4 10 (4.67%) Smartphone
5 8 (3.74%) Computer Science
6 7 (3.27%) Fat Client
6 7 (3.27%) Thin Client
7 4 (1.87%) Mathematics
7 4 (1.87%) iPhone
7 4 (1.87%) iPad
7 4 (1.87%) Digital Media
8 3 (1.40%) Video Conferencing
9 2 (0.93%) CMDB
9 2 (0.93%) Mainframe
9 2 (0.93%) SWIFT
10 1 (0.47%) AS400
10 1 (0.47%) Statistics
10 1 (0.47%) New Media
10 1 (0.47%) Hedge funds
Operating Systems
1 134 (62.62%) Windows
2 78 (36.45%) Windows 7
3 49 (22.90%) Windows XP
4 10 (4.67%) Windows Server 2008
5 9 (4.21%) Mac OS X
5 9 (4.21%) Android
6 7 (3.27%) Windows Server 2003
7 5 (2.34%) Windows 8
8 3 (1.40%) Linux
9 2 (0.93%) UNIX
10 1 (0.47%) Windows Mobile
10 1 (0.47%) Windows Vista
10 1 (0.47%) Windows Server 2012
10 1 (0.47%) Apple iOS
Processes & Methodologies
1 128 (59.81%) ITIL
2 35 (16.36%) Service Management
3 21 (9.81%) Project Management
4 19 (8.88%) ITSM
5 15 (7.01%) Service Delivery
5 15 (7.01%) Incident Management
5 15 (7.01%) ITIL V3
6 14 (6.54%) Problem Management
7 11 (5.14%) PRINCE2
8 10 (4.67%) Change Management
9 8 (3.74%) Risk Assessment
10 6 (2.80%) Stakeholder Management
10 6 (2.80%) Investment Management
11 5 (2.34%) CRM
11 5 (2.34%) Data Protection
12 4 (1.87%) Configuration Management
12 4 (1.87%) Business Analysis
13 3 (1.40%) Data Analysis
13 3 (1.40%) ITIL V2
13 3 (1.40%) Continuous Improvement
Programming Languages
1 13 (6.07%) SQL
2 4 (1.87%) C
3 3 (1.40%) JavaScript
4 2 (0.93%) PowerShell
5 1 (0.47%) Java
Qualifications
1 32 (14.95%) Degree
2 21 (9.81%) Microsoft Certification
3 14 (6.54%) ITIL Certification
4 12 (5.61%) MCP
5 9 (4.21%) ITIL Foundation Certificate
6 6 (2.80%) MCITP
7 5 (2.34%) MOS
7 5 (2.34%) MCSE
7 5 (2.34%) Security Cleared
7 5 (2.34%) SC Cleared
8 3 (1.40%) MCSA
9 2 (0.93%) MCTS
9 2 (0.93%) CCENT
10 1 (0.47%) BC Cleared
10 1 (0.47%) MCDST
10 1 (0.47%) PRINCE2 Certification
Quality Assurance & Compliance
1 52 (24.30%) SLA
System Software
1 107 (50.00%) Active Directory
2 14 (6.54%) VMware Infrastructure
3 5 (2.34%) XenApp
4 4 (1.87%) MetaFrame
5 2 (0.93%) Microsoft App-V
5 2 (0.93%) Hyper-V
6 1 (0.47%) XenDesktop
6 1 (0.47%) vSphere
Systems Management
1 6 (2.80%) SCCM
2 2 (0.93%) Tivoli
3 1 (0.47%) ARCserve
3 1 (0.47%) NetBackup
3 1 (0.47%) HP Data Protector
Vendors
1 103 (48.13%) Microsoft
2 41 (19.16%) Citrix
3 23 (10.75%) VMware
4 14 (6.54%) Remedy
4 14 (6.54%) Cisco
5 12 (5.61%) Reuters
5 12 (5.61%) Bloomberg
6 11 (5.14%) ServiceNow
7 5 (2.34%) Fidessa
7 5 (2.34%) Lotus
7 5 (2.34%) Avaya
8 4 (1.87%) Apple
9 3 (1.40%) AppSense
9 3 (1.40%) Altiris
10 2 (0.93%) CheckPoint
10 2 (0.93%) HP
10 2 (0.93%) BMC
10 2 (0.93%) Business Objects
11 1 (0.47%) Sun
11 1 (0.47%) Novell
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