The table below looks at the statistics for Customer Engagement skills in IT contracts advertised for the Edinburgh region. Included is a guide to the average contractor rates offered in IT contracts that have cited Customer Engagement over the 3 months to 22 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Oct 2014
Same period 2013 Same period 2012
Customer Engagement
Rank 74 70 -
Rank change year-on-year
-4 -
Contract jobs citing Customer Engagement 6 7 0
As % of all contract IT jobs located in Edinburgh 0.47% 0.60% -
As % of the Processes & Methodologies category 0.65% 0.84% -
Number of daily rates quoted 5 4 0
Average daily rate
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£275 £500 -
Average daily rate % change year-on-year
-45.00% -
UK excluding London average daily rate £400 £448 £350
% change year-on-year
-10.61% +27.85%
Number of hourly rates quoted 0 0 0
Average hourly rate - - -
UK excluding London average hourly rate £12.00 - £9.00
Customer Engagement
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Edinburgh region.

Processes & Methodologies Category
Edinburgh
Contract IT job ads with a match in the
Processes & Methodologies category
925 837 679
As % of all contract IT jobs located in Edinburgh 72.38% 71.78% 67.03%
Number of daily rates quoted 536 404 322
Average daily rate £400 £375 £350
Average daily rate % change year-on-year
+6.66% +7.14%
90% offered a daily rate of more than £275 £275 £250
10% offered a daily rate of more than £500 £510 £500
UK excluding London average daily rate £375 £363 £370
% change year-on-year
+3.44% -2.02%
Number of hourly rates quoted 6 18 18
Average hourly rate £15.77 £17.75 £24.00
Average hourly rate % change year-on-year
-11.15% -26.04%
90% offered a hourly rate of more than £11.50 £4.65 £12.92
10% offered a hourly rate of more than £26.80 £35.00 £40.00
UK excluding London average hourly rate £25.00 £28.50 £27.50
% change year-on-year
-12.28% +3.63%

Customer Engagement
Jobs Demand Trend in Edinburgh

This chart provides a 3-month moving total of IT contractor jobs citing Customer Engagement across the Edinburgh region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Edinburgh

Customer Engagement
Daily Rate Trend in Edinburgh

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Customer Engagement across the Edinburgh region.

Customer Engagement Daily Rate Trend in Edinburgh

Customer Engagement
Daily Rate Histogram in Edinburgh

This chart provides a histogram of daily rates quoted in contract IT jobs citing Customer Engagement across the Edinburgh region over the 3 months to 22 October 2014.

Customer Engagement Daily Rate Histogram in Edinburgh

Customer Engagement
Top 18 Related IT Skills in Edinburgh

For the 6 months to 22 October 2014, IT contractor jobs across the Edinburgh region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement.

1 4 (50.00%) MS Project
1 4 (50.00%) Programme Management
1 4 (50.00%) QA
1 4 (50.00%) Project Planning
2 3 (37.50%) Finance
3 2 (25.00%) Identity Management
3 2 (25.00%) Banking
4 1 (12.50%) Retail
4 1 (12.50%) Knowledge Management
4 1 (12.50%) Oracle
4 1 (12.50%) Oracle Applications
4 1 (12.50%) Oracle 11i
4 1 (12.50%) SLA
4 1 (12.50%) Service Management
4 1 (12.50%) Service Delivery
4 1 (12.50%) Oracle EBS R12
4 1 (12.50%) Continuous Improvement
4 1 (12.50%) Customer Insight

Customer Engagement
Top Related IT Skills in Edinburgh by Category

For the 6 months to 22 October 2014, IT contractor jobs across the Edinburgh region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Applications
1 4 (50.00%) MS Project
Business Applications
1 1 (12.50%) Oracle Applications
1 1 (12.50%) Oracle 11i
1 1 (12.50%) Oracle EBS R12
General
1 3 (37.50%) Finance
2 2 (25.00%) Banking
3 1 (12.50%) Retail
Job Titles
1 1 (12.50%) Web Manager
1 1 (12.50%) Delivery Manager
1 1 (12.50%) Services Delivery Manager
1 1 (12.50%) Service Manager
1 1 (12.50%) Architect
1 1 (12.50%) Project Manager
1 1 (12.50%) Web Content Manager
1 1 (12.50%) Head of Development
1 1 (12.50%) Senior Architect
1 1 (12.50%) Content Manager
Processes & Methodologies
1 4 (50.00%) Programme Management
1 4 (50.00%) Project Planning
2 2 (25.00%) Identity Management
3 1 (12.50%) Knowledge Management
3 1 (12.50%) Service Management
3 1 (12.50%) Service Delivery
3 1 (12.50%) Continuous Improvement
3 1 (12.50%) Customer Insight
Quality Assurance & Compliance
1 4 (50.00%) QA
2 1 (12.50%) SLA
Vendors
1 1 (12.50%) Oracle