The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Edinburgh region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 31 March 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
31 Mar 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 103 102 -
Rank change year-on-year
-1 -
Permanent jobs citing Customer Engagement 3 8 0
As % of all permanent IT jobs located in Edinburgh 0.22% 0.52% -
As % of the Processes & Methodologies category 0.25% 0.61% -
Number of salaries quoted 3 8 0
Average salary £37,500 £31,000 -
Average salary % change year-on-year
+20.96% -
UK excluding London average salary £50,000 £47,500 £51,950
% change year-on-year
+5.26% -8.56%
Customer Engagement
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Edinburgh region.

Processes & Methodologies Category
Edinburgh
Permanent IT job ads with a match in the
Processes & Methodologies category
1181 1303 861
As % of all permanent IT jobs located in Edinburgh 85.70% 84.67% 78.27%
Number of salaries quoted 695 847 523
Average salary £44,000 £41,500 £45,000
Average salary % change year-on-year
+6.02% -7.77%
90% offered a salary of more than £32,500 £30,000 £27,500
10% offered a salary of more than £60,000 £62,500 £60,000
UK excluding London average salary £43,507 £42,500 £40,000
% change year-on-year
+2.36% +6.25%

Customer Engagement
Jobs Demand Trend in Edinburgh

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Edinburgh region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Edinburgh

Customer Engagement
Salary Trend in Edinburgh

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Edinburgh region.

Customer Engagement Salary Trend in Edinburgh

Customer Engagement
Top 30 Related IT Skills in Edinburgh

For the 6 months to 31 March 2015, IT jobs across the Edinburgh region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 3 (60.00%) Windows
1 3 (60.00%) LAN
1 3 (60.00%) WAN
1 3 (60.00%) Cisco
1 3 (60.00%) CheckPoint
1 3 (60.00%) Windows Server 2003
1 3 (60.00%) MPLS
1 3 (60.00%) SAN
1 3 (60.00%) Wireless
1 3 (60.00%) VMware
1 3 (60.00%) Asset Management
1 3 (60.00%) Firewall
1 3 (60.00%) Network Security
1 3 (60.00%) Windows Server 2008
1 3 (60.00%) SolarWinds
1 3 (60.00%) vSphere
1 3 (60.00%) Windows Server 2012
1 3 (60.00%) MRTG
1 3 (60.00%) Cisco Nexus
2 2 (40.00%) Agile Software Development
2 2 (40.00%) Social Media
2 2 (40.00%) Team Foundation Server
2 2 (40.00%) QA
2 2 (40.00%) Digital Marketing
2 2 (40.00%) Marketing
2 2 (40.00%) Finance
3 1 (20.00%) EPoS
3 1 (20.00%) Project Management
3 1 (20.00%) ISEB
3 1 (20.00%) Python

Customer Engagement
Top Related IT Skills in Edinburgh by Category

For the 6 months to 31 March 2015, IT jobs across the Edinburgh region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Communications & Networking
1 3 (60.00%) LAN
1 3 (60.00%) WAN
1 3 (60.00%) SAN
1 3 (60.00%) MPLS
1 3 (60.00%) Firewall
1 3 (60.00%) Wireless
1 3 (60.00%) Network Security
1 3 (60.00%) MRTG
1 3 (60.00%) Cisco Nexus
Development Applications
1 2 (40.00%) Team Foundation Server
2 1 (20.00%) Bugzilla
2 1 (20.00%) JIRA
General
1 2 (40.00%) Finance
1 2 (40.00%) Marketing
Job Titles
1 3 (60.00%) 3rd Line Support
2 2 (40.00%) Analyst
3 1 (20.00%) Technical Support
3 1 (20.00%) Infrastructure Analyst
3 1 (20.00%) Quality Manager
3 1 (20.00%) QA Manager
3 1 (20.00%) Network Analyst
3 1 (20.00%) Technical Analyst
3 1 (20.00%) Network Support
3 1 (20.00%) Network Infrastructure Analyst
Miscellaneous
1 2 (40.00%) Social Media
2 1 (20.00%) Mobile App
2 1 (20.00%) Client/Server
2 1 (20.00%) EPoS
2 1 (20.00%) Management Information System
2 1 (20.00%) Statistics
Operating Systems
1 3 (60.00%) Windows
1 3 (60.00%) Windows Server 2003
1 3 (60.00%) Windows Server 2008
1 3 (60.00%) Windows Server 2012
Processes & Methodologies
1 3 (60.00%) Asset Management
2 2 (40.00%) Digital Marketing
2 2 (40.00%) Agile Software Development
3 1 (20.00%) Test Management
3 1 (20.00%) Test Automation
3 1 (20.00%) Software Deployment
3 1 (20.00%) User Stories
3 1 (20.00%) Bug Management
3 1 (20.00%) Coaching
3 1 (20.00%) Software Testing
3 1 (20.00%) Project Management
3 1 (20.00%) Validation
3 1 (20.00%) Scrum
Programming Languages
1 1 (20.00%) JavaScript
1 1 (20.00%) Perl
1 1 (20.00%) Python
1 1 (20.00%) Ruby
Qualifications
1 1 (20.00%) ISEB
1 1 (20.00%) ISTQB
Quality Assurance & Compliance
1 2 (40.00%) QA
System Software
1 3 (60.00%) vSphere
Vendors
1 3 (60.00%) Cisco
1 3 (60.00%) CheckPoint
1 3 (60.00%) VMware
1 3 (60.00%) SolarWinds