The table below looks at the statistics for Customer Engagement skills in IT jobs advertised for the Edinburgh region. Included is a guide to the average salaries offered in IT jobs that have cited Customer Engagement over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Customer Engagement
Rank 106 102 92
Rank change year-on-year
-4 -10
Permanent jobs citing Customer Engagement 4 3 3
As % of all permanent IT jobs located in Edinburgh 0.25% 0.20% 0.25%
As % of the Processes & Methodologies category 0.29% 0.24% 0.29%
Number of salaries quoted 3 3 3
Average salary £37,500 £31,000 £45,000
Average salary % change year-on-year
+20.96% -31.11%
UK excluding London average salary £45,000 £45,500 £44,000
% change year-on-year
-1.09% +3.40%
Customer Engagement
Scotland

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in permanent jobs advertised in the Edinburgh region.

Processes & Methodologies Category
Edinburgh
Permanent IT job ads with a match in the
Processes & Methodologies category
1390 1242 1028
As % of all permanent IT jobs located in Edinburgh 88.25% 84.60% 86.17%
Number of salaries quoted 881 819 639
Average salary £45,000 £42,000 £45,000
Average salary % change year-on-year
+7.14% -6.66%
90% offered a salary of more than £32,000 £30,000 £30,000
10% offered a salary of more than £65,000 £60,000 £60,000
UK excluding London average salary £45,000 £42,500 £41,500
% change year-on-year
+5.88% +2.40%

Customer Engagement
Jobs Demand Trend in Edinburgh

This chart provides a 3-month moving total of permanent IT jobs citing Customer Engagement across the Edinburgh region as a proportion of the total demand within the Processes & Methodologies category.

Customer Engagement Jobs Demand Trend in Edinburgh

Customer Engagement
Salary Trend in Edinburgh

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement across the Edinburgh region.

Customer Engagement Salary Trend in Edinburgh

Customer Engagement
Top 30 Related IT Skills in Edinburgh

For the 6 months to 28 August 2015, IT jobs across the Edinburgh region citing Customer Engagement also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement.

1 6 (60.00%) Windows
1 6 (60.00%) Windows Server 2012
2 4 (40.00%) Microsoft
2 4 (40.00%) SAN
3 3 (30.00%) Asset Management
3 3 (30.00%) EMC NetWorker
3 3 (30.00%) Network Security
3 3 (30.00%) Firewall
3 3 (30.00%) Wireless
3 3 (30.00%) Migration
3 3 (30.00%) VMware
3 3 (30.00%) NetBackup
3 3 (30.00%) CheckPoint
3 3 (30.00%) Windows Server 2003
3 3 (30.00%) Symantec
3 3 (30.00%) MPLS
3 3 (30.00%) EMC
3 3 (30.00%) Linux
3 3 (30.00%) MS Excel
3 3 (30.00%) LAN
3 3 (30.00%) WAN
3 3 (30.00%) Cisco
3 3 (30.00%) IBM
3 3 (30.00%) C#
3 3 (30.00%) Java
3 3 (30.00%) VB.NET
3 3 (30.00%) .NET
3 3 (30.00%) SQL Server
3 3 (30.00%) XML
3 3 (30.00%) UNIX

Customer Engagement
Top Related IT Skills in Edinburgh by Category

For the 6 months to 28 August 2015, IT jobs across the Edinburgh region citing Customer Engagement also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled that cited Customer Engagement. Up to 20 skills are shown per category.

Applications
1 3 (30.00%) MS Excel
Communications & Networking
1 4 (40.00%) SAN
2 3 (30.00%) MPLS
2 3 (30.00%) Firewall
2 3 (30.00%) Wireless
2 3 (30.00%) Network Security
2 3 (30.00%) MRTG
2 3 (30.00%) Cisco Nexus
2 3 (30.00%) LAN
2 3 (30.00%) WAN
Database & Business Intelligence
1 3 (30.00%) SQL Server
General
1 2 (20.00%) Banking
2 1 (10.00%) Local Government
2 1 (10.00%) Finance
2 1 (10.00%) Law
Job Titles
1 5 (50.00%) Analyst
2 4 (40.00%) Solutions Analyst
3 3 (30.00%) Backup Specialist
3 3 (30.00%) 3rd Line Support
4 1 (10.00%) Infrastructure Analyst
4 1 (10.00%) Network Analyst
4 1 (10.00%) Network Support
4 1 (10.00%) Network Infrastructure Analyst
Libraries, Frameworks & Software Standards
1 3 (30.00%) .NET
1 3 (30.00%) XML
Operating Systems
1 6 (60.00%) Windows
1 6 (60.00%) Windows Server 2012
2 3 (30.00%) UNIX
2 3 (30.00%) Linux
2 3 (30.00%) Windows Server 2003
2 3 (30.00%) Windows Server 2008
Processes & Methodologies
1 3 (30.00%) Migration
1 3 (30.00%) Asset Management
2 1 (10.00%) User Acceptance Testing
2 1 (10.00%) Time Management
Programming Languages
1 3 (30.00%) C#
1 3 (30.00%) Java
1 3 (30.00%) VB.NET
Qualifications
1 1 (10.00%) Degree
Quality Assurance & Compliance
1 1 (10.00%) QA
System Software
1 3 (30.00%) vSphere
Systems Management
1 3 (30.00%) NetBackup
1 3 (30.00%) EMC NetWorker
Vendors
1 4 (40.00%) Microsoft
2 3 (30.00%) EMC
2 3 (30.00%) CheckPoint
2 3 (30.00%) Symantec
2 3 (30.00%) VMware
2 3 (30.00%) SolarWinds
2 3 (30.00%) Cisco
2 3 (30.00%) IBM