Customer Experience Contracts in Glasgow

Customer Experience (CX)
Scotland > Glasgow

The following table provides summary statistics for contract job vacancies advertised in Glasgow with a requirement for Customer Experience skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Customer Experience over the 6 months to 1 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
1 May 2024
Same period 2023 Same period 2022
Rank 76 68 72
Rank change year-on-year -8 +4 -6
Contract jobs citing Customer Experience 5 14 11
As % of all contract jobs advertised in Glasgow 0.57% 1.54% 1.09%
As % of the Processes & Methodologies category 0.62% 1.63% 1.19%
Number of daily rates quoted 1 5 8
10th Percentile - £410 £102
25th Percentile £213 £425 £105
Median daily rate (50th Percentile) £225 £500 £418
Median % change year-on-year -55.00% +19.76% -5.11%
75th Percentile £238 £538 £525
90th Percentile - £545 -
Scotland median daily rate £545 £525 £500
% change year-on-year +3.81% +5.00% +11.11%
Number of hourly rates quoted 1 6 1
10th Percentile - £11.25 -
25th Percentile - £11.63 £15.04
Median hourly rate £14.00 £13.88 £15.86
Median % change year-on-year +0.90% -12.52% +26.93%
75th Percentile - £14.75 £16.68
90th Percentile - £15.06 -
Scotland median hourly rate £12.93 £13.88 £15.86
% change year-on-year -6.81% -12.52% +26.93%

All Process and Methodology Skills
Glasgow

Customer Experience is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in Glasgow with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 807 858 927
As % of all contract IT jobs advertised in Glasgow 92.02% 94.39% 92.15%
Number of daily rates quoted 515 626 703
10th Percentile £275 £325 £255
25th Percentile £400 £410 £363
Median daily rate (50th Percentile) £475 £475 £450
Median % change year-on-year - +5.56% +9.76%
75th Percentile £588 £600 £538
90th Percentile £675 £701 £600
Scotland median daily rate £475 £475 £465
% change year-on-year - +2.15% +9.41%
Number of hourly rates quoted 41 29 11
10th Percentile £12.38 - £21.00
25th Percentile £16.00 £10.63 £22.35
Median hourly rate £18.00 £14.25 £39.99
Median % change year-on-year +26.32% -64.37% +105.08%
75th Percentile £40.94 £35.00 £45.75
90th Percentile £62.50 £59.11 £49.54
Scotland median hourly rate £18.79 £17.47 £40.00
% change year-on-year +7.59% -56.33% -0.01%

Customer Experience
Job Vacancy Trend in Glasgow

Job postings citing Customer Experience as a proportion of all IT jobs advertised in Glasgow.

Job vacancy trend for Customer Experience in Glasgow

Customer Experience
Contractor Daily Rate Trend in Glasgow

3-month moving average daily rate quoted in jobs citing Customer Experience in Glasgow.

Daily rate trend for Customer Experience in Glasgow

Customer Experience
Contractor Hourly Rate Trend in Glasgow

3-month moving average hourly rates quoted in jobs citing Customer Experience in Glasgow.

Hourly rate trend for Customer Experience in Glasgow

Customer Experience
Co-occurring Skills and Capabilities in Glasgow by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 1 (20.00%) Microsoft Excel
1 1 (20.00%) Spreadsheet
Cloud Services
1 1 (20.00%) Microsoft 365
Database & Business Intelligence
1 2 (40.00%) BusinessObjects
General
1 4 (80.00%) Telecoms
2 2 (40.00%) Finance
2 2 (40.00%) Social Skills
3 1 (20.00%) Banking
Job Titles
1 1 (20.00%) Desktop Engineer
1 1 (20.00%) Desktop Support
1 1 (20.00%) Desktop Support Engineer
1 1 (20.00%) Help Desk Support
1 1 (20.00%) Programme Manager
1 1 (20.00%) Support Engineer
Miscellaneous
1 1 (20.00%) Virtual Team
Operating Systems
1 1 (20.00%) Windows
Processes & Methodologies
1 2 (40.00%) Fraud Detection
2 1 (20.00%) Change Management
2 1 (20.00%) Continuous Improvement
2 1 (20.00%) Decision-Making
2 1 (20.00%) Incident Management
2 1 (20.00%) Mobile Device Management
2 1 (20.00%) Programme Management
2 1 (20.00%) Stakeholder Engagement
System Software
1 1 (20.00%) Active Directory
Systems Management
1 1 (20.00%) SCCM