The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the Kent region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 2 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
2 Sep 2014
Same period 2013 Same period 2012
Support Analyst
Rank 34 30 -
Rank change year-on-year
-4 -
Contract jobs requiring a Support Analyst 11 9 0
As % of all contract IT jobs located in Kent 3.62% 3.09% -
As % of the Job Titles category 3.89% 3.24% -
Number of daily rates quoted 8 1 0
Average daily rate
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of your Daily Rate
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£160 £115 -
Average daily rate % change year-on-year
+39.13% -
UK excluding London average daily rate £200 £238 £213
% change year-on-year
-15.78% +11.76%
Number of hourly rates quoted 0 4 0
Average hourly rate - £15.50 -
UK excluding London average hourly rate £14.50 £14.50 £14.50
Support Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Kent region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Kent
Contract IT job ads with a match in the
Job Titles category
283 278 242
As % of all contract IT jobs located in Kent 93.09% 95.53% 92.72%
Number of daily rates quoted 185 153 137
Average daily rate £350 £350 £325
Average daily rate % change year-on-year
- +7.69%
90% offered a daily rate of more than £150 £150 £163
10% offered a daily rate of more than £475 £500 £421
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 9 19 28
Average hourly rate £12.50 £17.00 £19.50
Average hourly rate % change year-on-year
-26.47% -12.82%
90% offered a hourly rate of more than £10.15 £11.00 £9.50
10% offered a hourly rate of more than £38.52 £35.70 £47.50
UK excluding London average hourly rate £17.00 £17.00 £18.00
% change year-on-year
- -5.55%

Support Analyst
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the Kent region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in Kent

Support Analyst
Daily Rate Trend in Kent

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the Kent region.

Support Analyst Daily Rate Trend in Kent

Support Analyst
Daily Rate Histogram in Kent

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the Kent region over the 3 months to 2 September 2014.

Support Analyst Daily Rate Histogram in Kent

Support Analyst
Hourly Rate Trend in Kent

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the Kent region.

Support Analyst Hourly Rate Trend in Kent

Support Analyst
Contract Job Locations in Kent

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the Kent region over the 3 months to 2 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tunbridge Wells -7 2 £209 -
Maidstone -2 1 £118 +2.17% 1
West Malling - 1 £313 -
Westerham - - - -
Sittingbourne - - - -
Tonbridge - - - -
Dartford - - - - 1
Support Analyst
South East

Support Analyst
Top 30 Related IT Skills in Kent

For the 6 months to 2 September 2014, IT contractor jobs across the Kent region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 16 (76.19%) Windows
2 13 (61.90%) MS Office
3 12 (57.14%) Microsoft
3 12 (57.14%) Windows 7
4 10 (47.62%) MS Exchange
5 9 (42.86%) MS Excel
6 8 (38.10%) WAN
6 8 (38.10%) Active Directory
6 8 (38.10%) Microsoft Certification
7 7 (33.33%) LAN
8 6 (28.57%) ITIL
8 6 (28.57%) MCP
8 6 (28.57%) Finance
9 5 (23.81%) Service Management
9 5 (23.81%) MCSE
9 5 (23.81%) Windows XP
9 5 (23.81%) Windows Server 2008
10 4 (19.05%) ServiceNow
10 4 (19.05%) IP Telephony
10 4 (19.05%) TCP/IP
10 4 (19.05%) UNIX
10 4 (19.05%) Blackberry
10 4 (19.05%) Change Management
11 3 (14.29%) ITSM
11 3 (14.29%) Lotus
11 3 (14.29%) A+ Certification
11 3 (14.29%) HP
11 3 (14.29%) Solaris
11 3 (14.29%) IBM Notes
11 3 (14.29%) VPN

Support Analyst
Top Related IT Skills in Kent by Category

For the 6 months to 2 September 2014, IT contractor jobs across the Kent region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 10 (47.62%) MS Exchange
2 3 (14.29%) IBM Notes
3 2 (9.52%) Exchange Server 2000
3 2 (9.52%) Exchange Server 2010
4 1 (4.76%) Blackberry Enterprise Server
Applications
1 13 (61.90%) MS Office
2 9 (42.86%) MS Excel
Business Applications
1 1 (4.76%) SAP Oil and Gas
Communications & Networking
1 8 (38.10%) WAN
2 7 (33.33%) LAN
3 4 (19.05%) TCP/IP
3 4 (19.05%) IP Telephony
4 3 (14.29%) VPN
5 2 (9.52%) DNS
5 2 (9.52%) Wireless
5 2 (9.52%) DHCP
6 1 (4.76%) Firewall
Database & Business Intelligence
1 1 (4.76%) Crystal Reports
General
1 6 (28.57%) Finance
2 3 (14.29%) Banking
3 1 (4.76%) Marketing
3 1 (4.76%) Manufacturing
3 1 (4.76%) Electronics
3 1 (4.76%) Telecoms
Miscellaneous
1 4 (19.05%) Blackberry
2 3 (14.29%) iPhone
2 3 (14.29%) iPad
3 2 (9.52%) Management Information System
4 1 (4.76%) DTV
Operating Systems
1 16 (76.19%) Windows
2 12 (57.14%) Windows 7
3 5 (23.81%) Windows XP
3 5 (23.81%) Windows Server 2008
4 4 (19.05%) UNIX
5 3 (14.29%) Solaris
5 3 (14.29%) Apple iOS
6 2 (9.52%) Windows 8
6 2 (9.52%) Windows 2000 Server
7 1 (4.76%) Windows Server 2012
7 1 (4.76%) Mac OS X
7 1 (4.76%) Windows Server 2003
Processes & Methodologies
1 6 (28.57%) ITIL
2 5 (23.81%) Service Management
3 4 (19.05%) Change Management
4 3 (14.29%) ITSM
4 3 (14.29%) Asset Management
5 2 (9.52%) Programme Management
6 1 (4.76%) Business Analysis
6 1 (4.76%) Problem Management
6 1 (4.76%) Digital Marketing
6 1 (4.76%) Project Governance
6 1 (4.76%) Business Intelligence
6 1 (4.76%) Project Management
Qualifications
1 8 (38.10%) Microsoft Certification
2 6 (28.57%) MCP
3 5 (23.81%) MCSE
4 3 (14.29%) A+ Certification
5 2 (9.52%) MCITP
5 2 (9.52%) NVQ Level 3
5 2 (9.52%) CCNA
5 2 (9.52%) Cisco Certification
Quality Assurance & Compliance
1 1 (4.76%) SLA
System Software
1 8 (38.10%) Active Directory
2 2 (9.52%) VMware Infrastructure
Systems Management
1 2 (9.52%) SCCM
Vendors
1 12 (57.14%) Microsoft
2 4 (19.05%) ServiceNow
3 3 (14.29%) HP
3 3 (14.29%) Lotus
3 3 (14.29%) Veeam
4 2 (9.52%) VMware
5 1 (4.76%) Apple
5 1 (4.76%) Avaya
5 1 (4.76%) SAP
5 1 (4.76%) Cisco
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