The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Support Analyst
Rank 66 64 66
Rank change year-on-year
-2 +2
Permanent jobs requiring a Support Analyst 27 30 14
As % of all permanent IT jobs located in Kent 2.76% 2.88% 1.79%
As % of the Job Titles category 2.85% 2.96% 1.88%
Number of salaries quoted 27 26 8
Average salary £24,750 £30,500 £25,000
Average salary % change year-on-year
-18.85% +22.00%
90% offered a salary of more than £20,300 £20,750 £22,100
10% offered a salary of more than £35,500 £36,250 £34,300
UK excluding London average salary £27,500 £28,000 £28,500
% change year-on-year
-1.78% -1.75%
Support Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Kent region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Kent
Permanent IT job ads with a match in the
Job Titles category
949 1012 746
As % of all permanent IT jobs located in Kent 96.94% 97.12% 95.27%
Number of salaries quoted 782 873 656
Average salary £40,000 £44,250 £42,500
Average salary % change year-on-year
-9.60% +4.11%
90% offered a salary of more than £25,000 £24,650 £27,500
10% offered a salary of more than £55,000 £55,000 £60,000
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

Support Analyst
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the Kent region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in Kent

Support Analyst
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the Kent region.

Support Analyst Salary Trend in Kent

Support Analyst
Salary Histogram in Kent

This chart provides a salary histogram for IT jobs citing Support Analyst across the Kent region over the 3 months to 18 September 2014.

Support Analyst Salary Histogram in Kent

Support Analyst
Job Locations in Kent

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the Kent region over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
West Malling - 5 £24,000 - 1
Westerham - 5 £24,750 -
Maidstone -8 3 £21,000 -8.69%
Tunbridge Wells +29 2 £15,250 -58.78%
Rochester -4 2 £31,500 -1.56%
Dartford -8 2 £37,500 +15.38%
Tonbridge +12 1 £20,000 -28.25%
Support Analyst
South East

Support Analyst
Top 30 Related IT Skills in Kent

For the 6 months to 18 September 2014, IT jobs across the Kent region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 58 (78.38%) Windows
2 35 (47.30%) MS Exchange
3 33 (44.59%) Active Directory
4 27 (36.49%) Windows Server 2008
5 25 (33.78%) Microsoft
6 23 (31.08%) MS Office
7 22 (29.73%) ITIL
8 21 (28.38%) Windows 7
9 20 (27.03%) Firewall
10 18 (24.32%) MS Excel
11 17 (22.97%) SQL
11 17 (22.97%) Microsoft Certification
11 17 (22.97%) Wireless
11 17 (22.97%) Windows 8
12 14 (18.92%) MCSE
13 13 (17.57%) CCNA
13 13 (17.57%) Cisco Certification
13 13 (17.57%) MCITP
14 12 (16.22%) LAN
14 12 (16.22%) Problem Management
15 11 (14.86%) WAN
15 11 (14.86%) Citrix
16 10 (13.51%) SLA
16 10 (13.51%) Cisco
16 10 (13.51%) Windows Server 2012
17 9 (12.16%) Windows XP
17 9 (12.16%) SAN
17 9 (12.16%) Windows Server 2003
18 8 (10.81%) SQL Server
19 7 (9.46%) Exchange Server 2010

Support Analyst
Top Related IT Skills in Kent by Category

For the 6 months to 18 September 2014, IT jobs across the Kent region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 35 (47.30%) MS Exchange
2 7 (9.46%) Exchange Server 2010
3 6 (8.11%) IIS
3 6 (8.11%) Exchange Server 2000
4 5 (6.76%) Exchange Server 2003
4 5 (6.76%) Exchange Server 2013
5 3 (4.05%) Blackberry Enterprise Server
6 2 (2.70%) IBM Notes
6 2 (2.70%) Lotus Domino
6 2 (2.70%) SharePoint
7 1 (1.35%) Exchange Server 2007
Applications
1 23 (31.08%) MS Office
2 18 (24.32%) MS Excel
3 1 (1.35%) FastStats
Business Applications
1 1 (1.35%) Cognos Business Intelligence
Cloud Services
1 4 (5.41%) Microsoft Azure
2 3 (4.05%) IaaS
3 1 (1.35%) Office 365
Communications & Networking
1 20 (27.03%) Firewall
2 17 (22.97%) Wireless
3 12 (16.22%) LAN
4 11 (14.86%) WAN
5 9 (12.16%) SAN
6 7 (9.46%) TCP/IP
6 7 (9.46%) DNS
7 6 (8.11%) DHCP
8 5 (6.76%) VPN
9 4 (5.41%) MPLS
10 3 (4.05%) VLAN
11 2 (2.70%) VoIP
11 2 (2.70%) Intranet
11 2 (2.70%) Internet
12 1 (1.35%) Cisco ASA
12 1 (1.35%) Cisco PIX
12 1 (1.35%) Network Security
12 1 (1.35%) BIG-IP
12 1 (1.35%) OSPF
12 1 (1.35%) BGP
Database & Business Intelligence
1 8 (10.81%) SQL Server
2 7 (9.46%) MySQL
3 2 (2.70%) SQL Server Integration Services
3 2 (2.70%) SQL Server Reporting Services
4 1 (1.35%) SQL Server 2008
4 1 (1.35%) SQL Server Analysis Services
4 1 (1.35%) Oracle Database
4 1 (1.35%) Relational Database
4 1 (1.35%) OLTP
4 1 (1.35%) Oracle Database 10g
4 1 (1.35%) Oracle Reports
4 1 (1.35%) Crystal Reports
Development Applications
1 3 (4.05%) Team Foundation Server
2 1 (1.35%) Dreamweaver
General
1 4 (5.41%) Finance
2 3 (4.05%) Law
3 2 (2.70%) Financial Institution
4 1 (1.35%) Marketing
4 1 (1.35%) Front Office
4 1 (1.35%) Manufacturing
Libraries, Frameworks & Software Standards
1 6 (8.11%) HTML
2 5 (6.76%) CSS
Miscellaneous
1 3 (4.05%) Clustering
1 3 (4.05%) Blackberry
2 2 (2.70%) AS400
2 2 (2.70%) Analytical Skills
3 1 (1.35%) Enterprise Software
3 1 (1.35%) Replication
Operating Systems
1 58 (78.38%) Windows
2 27 (36.49%) Windows Server 2008
3 21 (28.38%) Windows 7
4 17 (22.97%) Windows 8
5 10 (13.51%) Windows Server 2012
6 9 (12.16%) Windows XP
6 9 (12.16%) Windows Server 2003
7 6 (8.11%) Windows 2000 Server
8 4 (5.41%) Mac OS X
9 2 (2.70%) Linux
9 2 (2.70%) Mac OS
10 1 (1.35%) Windows Vista
Processes & Methodologies
1 22 (29.73%) ITIL
2 12 (16.22%) Problem Management
3 6 (8.11%) Incident Management
4 5 (6.76%) E-Commerce
5 3 (4.05%) Data Protection
5 3 (4.05%) Root Cause Analysis
5 3 (4.05%) Logistics
5 3 (4.05%) Business Intelligence
6 2 (2.70%) ETL
6 2 (2.70%) Service Delivery
6 2 (2.70%) Migration
6 2 (2.70%) Time Management
6 2 (2.70%) Data Migration
7 1 (1.35%) Load Testing
7 1 (1.35%) Capacity Planning
7 1 (1.35%) Software Deployment
7 1 (1.35%) Propensity Modelling
7 1 (1.35%) Performance Tuning
7 1 (1.35%) Disaster Recovery
7 1 (1.35%) ERP
Programming Languages
1 17 (22.97%) SQL
2 7 (9.46%) PHP
3 6 (8.11%) JavaScript
3 6 (8.11%) VB
4 3 (4.05%) PowerShell
4 3 (4.05%) VBScript
5 1 (1.35%) RPG IV
5 1 (1.35%) VBA
5 1 (1.35%) T-SQL
5 1 (1.35%) PL/SQL
5 1 (1.35%) RPG
Qualifications
1 17 (22.97%) Microsoft Certification
2 14 (18.92%) MCSE
3 13 (17.57%) CCNA
3 13 (17.57%) Cisco Certification
3 13 (17.57%) MCITP
4 6 (8.11%) MCP
5 3 (4.05%) Network+ Certification
5 3 (4.05%) A+ Certification
6 2 (2.70%) MCSA
6 2 (2.70%) Degree
7 1 (1.35%) SC Cleared
7 1 (1.35%) Security Cleared
7 1 (1.35%) CCSA
7 1 (1.35%) VMware Certified Professional (VCP)
7 1 (1.35%) JNCIA
7 1 (1.35%) CCNP
7 1 (1.35%) MCDBA
Quality Assurance & Compliance
1 10 (13.51%) SLA
2 3 (4.05%) QA
System Software
1 33 (44.59%) Active Directory
2 5 (6.76%) vSphere
3 4 (5.41%) VMware Infrastructure
4 3 (4.05%) ISA Server
5 2 (2.70%) Terminal Services
6 1 (1.35%) XenApp
6 1 (1.35%) XenDesktop
6 1 (1.35%) VMware Server
Systems Management
1 4 (5.41%) Foglight
2 1 (1.35%) SolarWinds Orion
Vendors
1 25 (33.78%) Microsoft
2 11 (14.86%) Citrix
3 10 (13.51%) Cisco
4 6 (8.11%) VMware
5 5 (6.76%) Apple
6 4 (5.41%) SolarWinds
7 2 (2.70%) IBM
7 2 (2.70%) Avaya
7 2 (2.70%) Lotus
7 2 (2.70%) CheckPoint
7 2 (2.70%) F5
7 2 (2.70%) SonicWALL
8 1 (1.35%) Veeam
8 1 (1.35%) Blue Coat
8 1 (1.35%) Websense
8 1 (1.35%) Mercator
8 1 (1.35%) Symantec
8 1 (1.35%) Juniper
8 1 (1.35%) Adobe
8 1 (1.35%) Sun
West Malling, Kent
Rark Solutions
Salary: From £28,000 to £38,000 per annum
Posted: Yesterday