The table below looks at the statistics for the Support Analyst role in IT jobs advertised for the Kent region. Included is a guide to the average salaries offered in IT jobs that have cited Support Analyst in their job title over the 3 months to 25 November 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
25 Nov 2014
Same period 2013 Same period 2012
Support Analyst
Rank 93 79 54
Rank change year-on-year
-14 -25
Permanent jobs requiring a Support Analyst 16 31 24
As % of all permanent IT jobs located in Kent 1.38% 2.46% 3.14%
As % of the Job Titles category 1.44% 2.57% 3.26%
Number of salaries quoted 16 21 22
Average salary £24,000 £30,000 £23,000
Average salary % change year-on-year
-20.00% +30.43%
90% offered a salary of more than £20,250 £23,000 £22,500
10% offered a salary of more than £34,500 £35,500 £37,250
UK excluding London average salary £27,500 £28,500 £28,000
% change year-on-year
-3.50% +1.78%
Support Analyst
South East

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Kent region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Kent
Permanent IT job ads with a match in the
Job Titles category
1112 1205 736
As % of all permanent IT jobs located in Kent 96.03% 95.48% 96.34%
Number of salaries quoted 988 1070 644
Average salary £42,500 £42,500 £40,000
Average salary % change year-on-year
- +6.25%
90% offered a salary of more than £24,000 £26,500 £24,000
10% offered a salary of more than £60,000 £52,500 £60,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

Support Analyst
Jobs Demand Trend in Kent

This chart provides a 3-month moving total of permanent IT jobs citing Support Analyst in the job title across the Kent region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in Kent

Support Analyst
Salary Trend in Kent

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst across the Kent region.

Support Analyst Salary Trend in Kent

Support Analyst
Salary Histogram in Kent

This chart provides a salary histogram for IT jobs citing Support Analyst across the Kent region over the 3 months to 25 November 2014.

Support Analyst Salary Histogram in Kent

Support Analyst
Job Locations in Kent

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing Support Analyst within the Kent region over the 3 months to 25 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Maidstone +8 3 £21,000 -39.56%
Tonbridge - 3 £24,000 -
Tunbridge Wells +13 2 £21,000 -32.80%
Rochester +10 2 £31,500 -
Faversham -1 2 £37,500 +5.63%
West Malling - 2 £24,000 -
Support Analyst
South East

Support Analyst
Top 30 Related IT Skills in Kent

For the 6 months to 25 November 2014, IT jobs across the Kent region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title.

1 39 (68.42%) Windows
2 24 (42.11%) MS Exchange
3 21 (36.84%) Windows Server 2008
4 19 (33.33%) Windows 7
4 19 (33.33%) Active Directory
5 18 (31.58%) Microsoft
6 17 (29.82%) ITIL
7 16 (28.07%) Firewall
8 14 (24.56%) Wireless
8 14 (24.56%) SQL
9 13 (22.81%) MS Office
10 12 (21.05%) Microsoft Certification
11 11 (19.30%) MS Excel
11 11 (19.30%) Windows 8
12 10 (17.54%) SLA
13 9 (15.79%) MCITP
13 9 (15.79%) MCSE
14 8 (14.04%) MySQL
14 8 (14.04%) PHP
14 8 (14.04%) Citrix
14 8 (14.04%) Problem Management
15 7 (12.28%) Cisco Certification
15 7 (12.28%) CCNA
15 7 (12.28%) Windows Server 2003
15 7 (12.28%) HTML
15 7 (12.28%) JavaScript
15 7 (12.28%) SQL Server
15 7 (12.28%) MCP
16 6 (10.53%) E-Commerce
16 6 (10.53%) Windows XP

Support Analyst
Top Related IT Skills in Kent by Category

For the 6 months to 25 November 2014, IT jobs across the Kent region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 24 (42.11%) MS Exchange
2 3 (5.26%) Exchange Server 2007
2 3 (5.26%) Exchange Server 2013
3 2 (3.51%) Exchange Server 2000
3 2 (3.51%) Exchange Server 2003
3 2 (3.51%) IBM Notes
3 2 (3.51%) Lotus Domino
3 2 (3.51%) SharePoint
4 1 (1.75%) Blackberry Enterprise Server
4 1 (1.75%) Exchange Server 2010
4 1 (1.75%) IIS
Applications
1 13 (22.81%) MS Office
2 11 (19.30%) MS Excel
3 2 (3.51%) PrintSoft PReS
3 2 (3.51%) Spreadsheet
4 1 (1.75%) FastStats
Cloud Services
1 2 (3.51%) Office 365
2 1 (1.75%) IaaS
2 1 (1.75%) Microsoft Azure
Communications & Networking
1 16 (28.07%) Firewall
2 14 (24.56%) Wireless
3 3 (5.26%) LAN
4 2 (3.51%) VoIP
4 2 (3.51%) WAN
4 2 (3.51%) TCP/IP
4 2 (3.51%) VPN
4 2 (3.51%) DNS
5 1 (1.75%) SAN
5 1 (1.75%) DHCP
5 1 (1.75%) Ethernet
5 1 (1.75%) PSTN
5 1 (1.75%) ADSL
5 1 (1.75%) ISDN
Database & Business Intelligence
1 8 (14.04%) MySQL
2 7 (12.28%) SQL Server
3 4 (7.02%) SQL Server Integration Services
4 2 (3.51%) SQL Server Reporting Services
5 1 (1.75%) SQL Server Analysis Services
5 1 (1.75%) SQL Server 2008
5 1 (1.75%) OLTP
Development Applications
1 3 (5.26%) Team Foundation Server
2 1 (1.75%) Dreamweaver
General
1 3 (5.26%) Finance
2 2 (3.51%) Financial Institution
3 1 (1.75%) Front Office
3 1 (1.75%) Telecoms
3 1 (1.75%) Advertising
3 1 (1.75%) Marketing
Libraries, Frameworks & Software Standards
1 7 (12.28%) HTML
2 6 (10.53%) CSS
Miscellaneous
1 2 (3.51%) Blackberry
1 2 (3.51%) Management Information System
1 2 (3.51%) AS400
2 1 (1.75%) Replication
2 1 (1.75%) Analytical Skills
Operating Systems
1 39 (68.42%) Windows
2 21 (36.84%) Windows Server 2008
3 19 (33.33%) Windows 7
4 11 (19.30%) Windows 8
5 7 (12.28%) Windows Server 2003
6 6 (10.53%) Windows XP
6 6 (10.53%) Windows Server 2012
7 3 (5.26%) Windows Vista
8 2 (3.51%) Windows 2000 Server
8 2 (3.51%) Linux
9 1 (1.75%) Mac OS X
Processes & Methodologies
1 17 (29.82%) ITIL
2 8 (14.04%) Problem Management
3 6 (10.53%) E-Commerce
3 6 (10.53%) Incident Management
4 3 (5.26%) Service Delivery
5 2 (3.51%) Business Continuity
5 2 (3.51%) Document Management
5 2 (3.51%) ETL
5 2 (3.51%) Business Intelligence
5 2 (3.51%) BCP
5 2 (3.51%) Time Management
5 2 (3.51%) Business Continuity Planning
5 2 (3.51%) Network Management
5 2 (3.51%) Change Control
6 1 (1.75%) Software Deployment
6 1 (1.75%) Propensity Modelling
6 1 (1.75%) Performance Tuning
6 1 (1.75%) Performance Monitoring
6 1 (1.75%) Data Migration
6 1 (1.75%) Data Protection
Programming Languages
1 14 (24.56%) SQL
2 8 (14.04%) PHP
3 7 (12.28%) JavaScript
4 5 (8.77%) VBScript
4 5 (8.77%) VB
5 1 (1.75%) VBA
5 1 (1.75%) RPG IV
5 1 (1.75%) C
5 1 (1.75%) RPG
5 1 (1.75%) T-SQL
Qualifications
1 12 (21.05%) Microsoft Certification
2 9 (15.79%) MCSE
2 9 (15.79%) MCITP
3 7 (12.28%) CCNA
3 7 (12.28%) Cisco Certification
3 7 (12.28%) MCP
4 4 (7.02%) A+ Certification
5 2 (3.51%) Network+ Certification
5 2 (3.51%) MCSA
5 2 (3.51%) Degree
6 1 (1.75%) SC Cleared
6 1 (1.75%) Security Cleared
6 1 (1.75%) MCDBA
Quality Assurance & Compliance
1 10 (17.54%) SLA
2 3 (5.26%) QA
System Software
1 19 (33.33%) Active Directory
2 4 (7.02%) VMware Infrastructure
3 2 (3.51%) XenApp
3 2 (3.51%) Terminal Services
4 1 (1.75%) VMware Server
4 1 (1.75%) vSphere
Systems Management
1 1 (1.75%) Foglight
Vendors
1 18 (31.58%) Microsoft
2 8 (14.04%) Citrix
3 5 (8.77%) VMware
4 4 (7.02%) Cisco
5 2 (3.51%) IBM
5 2 (3.51%) Lotus
5 2 (3.51%) Apple
5 2 (3.51%) AppSense
5 2 (3.51%) SonicWALL
5 2 (3.51%) HP
6 1 (1.75%) Veeam
6 1 (1.75%) SolarWinds
6 1 (1.75%) Symantec
6 1 (1.75%) Avaya
6 1 (1.75%) Adobe
6 1 (1.75%) Macromedia