The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 18 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Sep 2014
Same period 2013 Same period 2012
Support Analyst
Rank 91 85 98
Rank change year-on-year
-6 +13
Contract jobs requiring a Support Analyst 178 192 186
As % of all contract IT jobs located in the South East 1.92% 2.23% 1.87%
As % of the Job Titles category 2.09% 2.39% 2.04%
Number of daily rates quoted 77 84 56
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£211 £250 £280
Average daily rate % change year-on-year
-15.50% -10.71%
90% offered a daily rate of more than £120 £157 £125
10% offered a daily rate of more than £340 £388 £369
UK excluding London average daily rate £200 £250 £210
% change year-on-year
-20.00% +19.04%
Number of hourly rates quoted 38 40 55
Average hourly rate £15.75 £14.38 £13.50
Average hourly rate % change year-on-year
+9.56% +6.48%
90% offered a hourly rate of more than £11.00 £11.90 £11.20
10% offered a hourly rate of more than £25.60 £25.05 £20.00
UK excluding London average hourly rate £14.50 £14.50 £15.00
% change year-on-year
- -3.33%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8537 8019 9138
As % of all contract IT jobs located in the South East 91.98% 92.98% 91.84%
Number of daily rates quoted 4779 4262 4249
Average daily rate £350 £363 £350
Average daily rate % change year-on-year
-3.44% +3.57%
90% offered a daily rate of more than £210 £225 £220
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £360 £350 £345
% change year-on-year
+2.85% +1.44%
Number of hourly rates quoted 438 496 599
Average hourly rate £16.14 £16.50 £17.50
Average hourly rate % change year-on-year
-2.18% -5.71%
90% offered a hourly rate of more than £10.90 £11.25 £11.50
10% offered a hourly rate of more than £40.60 £39.50 £40.00
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

Support Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the South East

Support Analyst
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the South East region.

Support Analyst Daily Rate Trend in the South East

Support Analyst
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the South East region over the 3 months to 18 September 2014.

Support Analyst Daily Rate Histogram in the South East

Support Analyst
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the South East region.

Support Analyst Hourly Rate Trend in the South East

Support Analyst
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the South East region over the 3 months to 18 September 2014.

Support Analyst Hourly Rate Histogram in the South East

Support Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the South East region over the 3 months to 18 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +11 37 £190 -36.66% 11
Berkshire -1 31 £283 +13.00% 17
Buckinghamshire -15 26 £175 - 15
East Sussex +4 20 £250 -24.35% 1
Hampshire -33 20 £340 +70.00% 9
West Sussex +7 17 £120 -56.36% 7
Oxfordshire -15 13 £218 +35.93% 14
Kent 0 11 £173 +50.00% 2
Middlesex -5 1 - - 1
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 18 September 2014, IT contractor jobs across the South East region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 201 (52.21%) Windows
2 118 (30.65%) Active Directory
3 104 (27.01%) MS Office
4 100 (25.97%) Microsoft
4 100 (25.97%) Windows 7
5 93 (24.16%) ITIL
6 76 (19.74%) MS Excel
7 72 (18.70%) SQL
8 56 (14.55%) Windows XP
9 55 (14.29%) Windows Server 2008
10 52 (13.51%) MS Exchange
10 52 (13.51%) Finance
11 44 (11.43%) Security Cleared
11 44 (11.43%) Citrix
12 42 (10.91%) UNIX
13 40 (10.39%) SC Cleared
14 38 (9.87%) Microsoft Certification
14 38 (9.87%) SLA
14 38 (9.87%) Service Management
15 36 (9.35%) SQL Server
16 33 (8.57%) Windows Server 2003
16 33 (8.57%) Analytical Skills
17 32 (8.31%) LAN
18 31 (8.05%) MCSE
19 28 (7.27%) Java
19 28 (7.27%) VMware
20 27 (7.01%) ITSM
20 27 (7.01%) Oracle
20 27 (7.01%) WAN
21 26 (6.75%) MCP

Support Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 18 September 2014, IT contractor jobs across the South East region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 52 (13.51%) MS Exchange
2 16 (4.16%) IIS
2 16 (4.16%) SharePoint
3 14 (3.64%) IBM Notes
4 13 (3.38%) Exchange Server 2003
5 10 (2.60%) Documentum
6 8 (2.08%) WebLogic
6 8 (2.08%) Blackberry Enterprise Server
6 8 (2.08%) Exchange Server 2010
7 7 (1.82%) WorkSite
7 7 (1.82%) Apache
8 6 (1.56%) Lotus Domino
9 5 (1.30%) Tomcat
10 4 (1.04%) GlassFish
10 4 (1.04%) WebSphere
11 3 (0.78%) Captiva
11 3 (0.78%) SharePoint 2010
11 3 (0.78%) Exchange Server 2013
11 3 (0.78%) Exchange Server 2000
12 2 (0.52%) Lync
Applications
1 104 (27.01%) MS Office
2 76 (19.74%) MS Excel
3 15 (3.90%) MS PowerPoint
4 11 (2.86%) MS Project
5 8 (2.08%) MS Visio
6 1 (0.26%) AutoCAD
6 1 (0.26%) InfoPath
6 1 (0.26%) Spreadsheet
Business Applications
1 7 (1.82%) Remedy ITSM
1 7 (1.82%) Remedy AR System
2 5 (1.30%) Dynamics NAV
3 3 (0.78%) Academy Housing
3 3 (0.78%) Dynamics AX
4 2 (0.52%) Oracle Financials
4 2 (0.52%) Maximo
4 2 (0.52%) SAP Oil and Gas
5 1 (0.26%) Agresso
5 1 (0.26%) CODA-Financials
5 1 (0.26%) arcHouse
5 1 (0.26%) assyst
5 1 (0.26%) Dynamics CRM
5 1 (0.26%) Cordys
5 1 (0.26%) Oracle BPM
5 1 (0.26%) Sage 200
Cloud Services
1 6 (1.56%) Office 365
2 2 (0.52%) SaaS
3 1 (0.26%) Cloud Computing
Communications & Networking
1 32 (8.31%) LAN
2 27 (7.01%) WAN
3 19 (4.94%) DNS
4 18 (4.68%) TCP/IP
5 15 (3.90%) Firewall
6 13 (3.38%) DHCP
7 11 (2.86%) VPN
7 11 (2.86%) Wireless
8 10 (2.60%) SAN
9 8 (2.08%) Intranet
10 7 (1.82%) Internet
10 7 (1.82%) VoIP
10 7 (1.82%) IP Telephony
11 4 (1.04%) iSCSI
11 4 (1.04%) FTP
12 3 (0.78%) HTTP
12 3 (0.78%) Broadband
12 3 (0.78%) Extranet
13 2 (0.52%) DSL
13 2 (0.52%) Wi-Fi
Database & Business Intelligence
1 36 (9.35%) SQL Server
2 13 (3.38%) QlikView
3 8 (2.08%) SQL Server 2008
3 8 (2.08%) Oracle Database
4 7 (1.82%) PowerCenter
4 7 (1.82%) SQL Server 2000
4 7 (1.82%) Crystal Reports
5 5 (1.30%) Big Data
6 4 (1.04%) Data Warehouse
7 3 (0.78%) DTS
7 3 (0.78%) Oracle Database 10g
7 3 (0.78%) Oracle Database 11g
7 3 (0.78%) MySQL
8 2 (0.52%) SQL Server Analysis Services
8 2 (0.52%) Firebird
8 2 (0.52%) SQL Server 2005
8 2 (0.52%) SQL Server Integration Services
8 2 (0.52%) DB2
9 1 (0.26%) Oracle Reports
9 1 (0.26%) MS Access
Development Applications
1 4 (1.04%) Visual Studio
2 3 (0.78%) Subversion
2 3 (0.78%) Team Foundation Server
2 3 (0.78%) SoapUI
3 2 (0.52%) Toad
3 2 (0.52%) VSS/SourceSafe
4 1 (0.26%) Oracle Forms
4 1 (0.26%) ClearCase
4 1 (0.26%) PVCS
4 1 (0.26%) Introscope
4 1 (0.26%) WebLOAD
General
1 52 (13.51%) Finance
2 16 (4.16%) Pharmaceutical
3 12 (3.12%) Telecoms
4 10 (2.60%) Publishing
5 9 (2.34%) Law
6 6 (1.56%) Legal
6 6 (1.56%) Manufacturing
6 6 (1.56%) Banking
7 5 (1.30%) Retail
8 3 (0.78%) Marketing
8 3 (0.78%) Advertising
9 2 (0.52%) Electronics
9 2 (0.52%) Spanish Language
10 1 (0.26%) Automotive
10 1 (0.26%) French Language
10 1 (0.26%) German Language
10 1 (0.26%) Front Office
10 1 (0.26%) Back Office
Libraries, Frameworks & Software Standards
1 14 (3.64%) .NET
2 9 (2.34%) COM+
2 9 (2.34%) XML
3 8 (2.08%) HTML
4 6 (1.56%) ASP.NET
5 4 (1.04%) Flash
5 4 (1.04%) LAMP
6 3 (0.78%) SOAP
6 3 (0.78%) Web Services
7 2 (0.52%) CSS
7 2 (0.52%) Spring
7 2 (0.52%) Application Packaging
7 2 (0.52%) Spring MVC
8 1 (0.26%) .NET Framework
8 1 (0.26%) XSLT
8 1 (0.26%) Hibernate
8 1 (0.26%) WinForms
8 1 (0.26%) JRules
8 1 (0.26%) JDBC
8 1 (0.26%) J2EE
Miscellaneous
1 33 (8.57%) Analytical Skills
2 24 (6.23%) Blackberry
3 18 (4.68%) iPad
4 12 (3.12%) iPhone
4 12 (3.12%) Management Information System
5 9 (2.34%) Data Integration
6 7 (1.82%) NHS
7 4 (1.04%) Thin Client
7 4 (1.04%) Fat Client
7 4 (1.04%) Video Conferencing
7 4 (1.04%) CLARiiON
7 4 (1.04%) Computer Science
8 3 (0.78%) EPoS
8 3 (0.78%) Smart Meter
8 3 (0.78%) User Experience
9 2 (0.52%) AS400
9 2 (0.52%) DTV
9 2 (0.52%) Clustering
9 2 (0.52%) Statistics
9 2 (0.52%) Client/Server
Operating Systems
1 201 (52.21%) Windows
2 100 (25.97%) Windows 7
3 56 (14.55%) Windows XP
4 55 (14.29%) Windows Server 2008
5 42 (10.91%) UNIX
6 33 (8.57%) Windows Server 2003
7 18 (4.68%) Linux
8 15 (3.90%) Windows Server 2012
9 12 (3.12%) Windows 8
10 10 (2.60%) Solaris
11 9 (2.34%) Windows 2000 Server
12 8 (2.08%) Windows Vista
12 8 (2.08%) Windows 2000
13 5 (1.30%) Apple iOS
14 3 (0.78%) Windows NT
15 2 (0.52%) Mac OS X
15 2 (0.52%) AIX
15 2 (0.52%) HPUX
15 2 (0.52%) Ubuntu
15 2 (0.52%) CentOS
Processes & Methodologies
1 93 (24.16%) ITIL
2 38 (9.87%) Service Management
3 27 (7.01%) ITSM
4 23 (5.97%) Project Management
5 19 (4.94%) Change Management
6 17 (4.42%) CRM
7 16 (4.16%) Business Intelligence
8 12 (3.12%) Asset Management
9 11 (2.86%) Workflow
10 10 (2.60%) Data Management
10 10 (2.60%) Service Delivery
10 10 (2.60%) ERP
11 8 (2.08%) Migration
11 8 (2.08%) Incident Management
11 8 (2.08%) User Acceptance Testing
12 7 (1.82%) Release Management
12 7 (1.82%) Configuration Management
12 7 (1.82%) Kalman Filter
13 6 (1.56%) Software Asset Management
13 6 (1.56%) Software Licensing
Programming Languages
1 72 (18.70%) SQL
2 28 (7.27%) Java
3 12 (3.12%) VB
3 12 (3.12%) Shell Script
4 9 (2.34%) VBScript
4 9 (2.34%) PL/SQL
5 7 (1.82%) PowerShell
5 7 (1.82%) VB6
5 7 (1.82%) VB.NET
6 5 (1.30%) Korn
7 4 (1.04%) Bash Shell
8 3 (0.78%) T-SQL
8 3 (0.78%) JavaScript
8 3 (0.78%) C
8 3 (0.78%) C#
9 2 (0.52%) RPG
9 2 (0.52%) RPG IV
9 2 (0.52%) VBA
10 1 (0.26%) Perl
Qualifications
1 44 (11.43%) Security Cleared
2 40 (10.39%) SC Cleared
3 38 (9.87%) Microsoft Certification
4 31 (8.05%) MCSE
5 26 (6.75%) MCP
6 18 (4.68%) DV Cleared
7 17 (4.42%) Degree
8 12 (3.12%) Cisco Certification
9 5 (1.30%) CCNA
9 5 (1.30%) VMware Certified Professional (VCP)
9 5 (1.30%) MCDST
9 5 (1.30%) A+ Certification
10 3 (0.78%) CCNP
10 3 (0.78%) MCITP
10 3 (0.78%) ITIL Foundation Certificate
11 2 (0.52%) NVQ Level 3
11 2 (0.52%) MCSA
11 2 (0.52%) CCSP
11 2 (0.52%) ITIL Certification
11 2 (0.52%) Avaya Certification
Quality Assurance & Compliance
1 38 (9.87%) SLA
2 6 (1.56%) QA
3 5 (1.30%) Sarbanes-Oxley
4 1 (0.26%) ISO/IEC 27001
System Software
1 118 (30.65%) Active Directory
2 9 (2.34%) VMware Infrastructure
3 7 (1.82%) vSphere
4 3 (0.78%) XenApp
5 2 (0.52%) XenDesktop
5 2 (0.52%) NFS
5 2 (0.52%) Postfix
5 2 (0.52%) Sendmail
5 2 (0.52%) Tivoli Workload Scheduler
5 2 (0.52%) VMware ESX
5 2 (0.52%) ProxySG
5 2 (0.52%) Squid
6 1 (0.26%) Xen
6 1 (0.26%) Citrix Presentation Server
6 1 (0.26%) VMware Server
6 1 (0.26%) Terminal Services
Systems Management
1 18 (4.68%) SCCM
2 11 (2.86%) Backup Exec
3 7 (1.82%) Norton AntiVirus
4 5 (1.30%) NetBackup
4 5 (1.30%) OVSD
5 4 (1.04%) SCOM
6 3 (0.78%) Tivoli
6 3 (0.78%) Systems Management Server (SMS)
7 2 (0.52%) Tivoli Storage Manager
7 2 (0.52%) Red Hat Spacewalk
8 1 (0.26%) Tivoli Endpoint Manager
8 1 (0.26%) Unicenter
8 1 (0.26%) HP SIM
8 1 (0.26%) NetCrunch
8 1 (0.26%) OpenView Configuration Management
8 1 (0.26%) Control-M
Vendors
1 100 (25.97%) Microsoft
2 44 (11.43%) Citrix
3 28 (7.27%) VMware
4 27 (7.01%) Oracle
5 25 (6.49%) HP
6 21 (5.45%) Cisco
7 19 (4.94%) Remedy
8 17 (4.42%) SAP
9 16 (4.16%) Symantec
10 14 (3.64%) Lotus
11 13 (3.38%) Salesforce.com
12 12 (3.12%) EMC
13 9 (2.34%) Cognos
13 9 (2.34%) Avaya
14 8 (2.08%) Dell
14 8 (2.08%) Apple
15 7 (1.82%) BMC
15 7 (1.82%) CA
15 7 (1.82%) Informatica
16 6 (1.56%) Red Hat
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