The statistics below represent IT contracts advertised across the South East region that had Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 29 June 2016 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
29 Jun 2016
Same period 2015 Same period 2014
Support Analyst
Rank 132 107 83
Rank change year-on-year
-25 -24
Contract jobs requiring a Support Analyst 138 170 201
As % of all contract IT jobs located in the South East 1.55% 1.80% 2.23%
As % of the Job Titles category 1.63% 1.90% 2.35%
Number of daily rates quoted 77 71 95
Median daily rate £275 £225 £223
Median daily rate % change year-on-year
+22.22% +1.12%
90% offered a daily rate of more than £141 £130 £135
10% offered a daily rate of more than £434 £370 £336
UK excluding London median daily rate £205 £225 £200
% change year-on-year
-8.88% +12.50%
Number of hourly rates quoted 22 34 37
Median hourly rate £13.08 £14.50 £17.00
Median hourly rate % change year-on-year
-9.81% -14.70%
90% offered a hourly rate of more than £10.10 £12.50 £11.50
10% offered a hourly rate of more than £20.45 £19.70 £25.00
UK excluding London median hourly rate £14.00 £14.00 £15.00
% change year-on-year
- -6.66%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8441 8947 8538
As % of all contract IT jobs located in the South East 94.75% 94.98% 94.82%
Number of daily rates quoted 5035 5122 4622
Median daily rate £400 £375 £350
Median daily rate % change year-on-year
+6.66% +7.14%
90% offered a daily rate of more than £250 £230 £210
10% offered a daily rate of more than £525 £500 £490
UK excluding London median daily rate £396 £370 £350
% change year-on-year
+7.02% +5.71%
Number of hourly rates quoted 379 425 441
Median hourly rate £19.00 £16.14 £17.00
Median hourly rate % change year-on-year
+17.71% -5.05%
90% offered a hourly rate of more than £11.00 £11.17 £11.50
10% offered a hourly rate of more than £46.00 £40.00 £45.00
UK excluding London median hourly rate £17.50 £16.14 £16.50
% change year-on-year
+8.42% -2.18%

Support Analyst
Jobs Demand Trend in the South East

The demand trend of IT contracts across the South East region that featured Support Analyst in the job title.

Support Analyst Jobs Demand Trend in the South East

Support Analyst
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the South East region.

Support Analyst Daily Rate Trend in the South East

Support Analyst
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the South East region over the 3 months to 29 June 2016.

Support Analyst Daily Rate Histogram in the South East

Support Analyst
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the South East region.

Support Analyst Hourly Rate Trend in the South East

Support Analyst
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the South East region over the 3 months to 29 June 2016.

Support Analyst Hourly Rate Histogram in the South East

Support Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the South East region over the 3 months to 29 June 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Buckinghamshire +7 31 £235 -18.96% 3
Hampshire +16 29 £306 +70.13% 11
Surrey -13 27 £188 -9.63% 9
Oxfordshire +3 15 £275 +34.14% 11
Berkshire -11 15 £287 -18.14% 11
West Sussex -19 10 £369 +39.15% 5
East Sussex +6 9 £345 +200.00% 1
Kent +8 8 £347 +139.31% 1
Middlesex -4 1 - -
Support Analyst
England

Support Analyst Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 29 June 2016, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region featuring Support Analyst in the job title.

1 146 (47.40%) Windows
2 108 (35.06%) Active Directory
3 95 (30.84%) Microsoft
4 87 (28.25%) ITIL
5 69 (22.40%) MS Office
6 65 (21.10%) Windows 7
7 57 (18.51%) Finance
8 48 (15.58%) SQL
9 37 (12.01%) Linux
10 36 (11.69%) Windows Server
11 32 (10.39%) MS Excel
11 32 (10.39%) Service Management
12 28 (9.09%) MS Exchange
12 28 (9.09%) Java
13 27 (8.77%) Windows XP
13 27 (8.77%) SLA
14 24 (7.79%) Oracle
14 24 (7.79%) Windows Server 2008
15 23 (7.47%) Citrix
15 23 (7.47%) VMware
16 22 (7.14%) Cisco
16 22 (7.14%) DNS
16 22 (7.14%) Incident Management
17 21 (6.82%) DHCP
18 20 (6.49%) TCP/IP
18 20 (6.49%) SharePoint
18 20 (6.49%) Windows Server 2012
19 19 (6.17%) WAN
19 19 (6.17%) Change Management
20 18 (5.84%) LAN

Support Analyst Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 28 (9.09%) MS Exchange
2 20 (6.49%) SharePoint
3 17 (5.52%) Tomcat
4 10 (3.25%) Exchange Server 2010
5 9 (2.92%) IIS
6 8 (2.60%) Exchange Server 2003
6 8 (2.60%) JBoss
7 7 (2.27%) Exchange Server 2007
8 6 (1.95%) Apache
8 6 (1.95%) Blackberry Enterprise Server
9 5 (1.62%) Exchange Server 2013
9 5 (1.62%) WordPress
10 4 (1.30%) SharePoint 2010
10 4 (1.30%) WebLogic
11 3 (0.97%) Skype for Business
12 2 (0.65%) BizTalk Server
12 2 (0.65%) Documentum
12 2 (0.65%) WebSphere
13 1 (0.32%) CICS
13 1 (0.32%) Live Communications Server
Applications
1 69 (22.40%) MS Office
2 32 (10.39%) MS Excel
3 5 (1.62%) MS PowerPoint
3 5 (1.62%) MS Visio
4 4 (1.30%) Spreadsheet
5 1 (0.32%) MS Project
Business Applications
1 4 (1.30%) Remedy ITSM
1 4 (1.30%) Unit4 Business World
2 3 (0.97%) Dynamics AX
3 2 (0.65%) SAP CRM
3 2 (0.65%) SAP Oil and Gas
4 1 (0.32%) BusinessWorks
4 1 (0.32%) Dynamics CRM
4 1 (0.32%) Dynamics NAV
4 1 (0.32%) Hi Portfolio
4 1 (0.32%) Remedy AR System
4 1 (0.32%) Staffware
4 1 (0.32%) TIBCO iProcess
Cloud Services
1 17 (5.52%) Office 365
2 1 (0.32%) Amazon AWS
2 1 (0.32%) Microsoft Azure
2 1 (0.32%) OneDrive
Communications & Networking
1 22 (7.14%) DNS
2 21 (6.82%) DHCP
3 20 (6.49%) TCP/IP
4 19 (6.17%) WAN
5 18 (5.84%) LAN
6 12 (3.90%) Firewall
7 10 (3.25%) VPN
8 7 (2.27%) ATM
8 7 (2.27%) Intranet
9 6 (1.95%) Internet
10 5 (1.62%) Wireless
11 4 (1.30%) Ethernet
11 4 (1.30%) Extranet
11 4 (1.30%) VoIP
12 3 (0.97%) IP Telephony
12 3 (0.97%) PBX
12 3 (0.97%) SAN
13 2 (0.65%) Cisco IOS
13 2 (0.65%) VLAN
13 2 (0.65%) Wi-Fi
Database & Business Intelligence
1 13 (4.22%) Oracle Database
2 12 (3.90%) SQL Server
3 8 (2.60%) PostgreSQL
4 6 (1.95%) MS Access
5 4 (1.30%) DB2
5 4 (1.30%) SQL Server Reporting Services
6 3 (0.97%) Oracle Database 11g
6 3 (0.97%) Oracle Database 12c
7 2 (0.65%) Crystal Reports
7 2 (0.65%) SQL Server 2008
7 2 (0.65%) SQL Server Analysis Services
8 1 (0.32%) BusinessObjects
8 1 (0.32%) Data Warehouse
8 1 (0.32%) DataStage
8 1 (0.32%) DTS
8 1 (0.32%) EDRMS
8 1 (0.32%) Microsoft Analysis Services
8 1 (0.32%) PowerCenter
8 1 (0.32%) QlikView
8 1 (0.32%) SAP BI
Development Applications
1 8 (2.60%) Log4j
2 6 (1.95%) JIRA
3 5 (1.62%) Atlassian Bamboo
4 4 (1.30%) Toad
5 1 (0.32%) Oracle Forms
General
1 57 (18.51%) Finance
2 13 (4.22%) Telecoms
3 12 (3.90%) Banking
4 10 (3.25%) Retail
5 6 (1.95%) Legal
6 4 (1.30%) Advertising
7 3 (0.97%) Manufacturing
8 2 (0.65%) Back Office
8 2 (0.65%) Electronics
8 2 (0.65%) Marketing
8 2 (0.65%) Retail Banking
9 1 (0.32%) Billing
9 1 (0.32%) French Language
9 1 (0.32%) General Ledger
9 1 (0.32%) German Language
9 1 (0.32%) Military
9 1 (0.32%) Online Betting
9 1 (0.32%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 13 (4.22%) J2SE
1 13 (4.22%) Web Services
2 11 (3.57%) XML
3 8 (2.60%) XML Schema
3 8 (2.60%) XSLT
4 7 (2.27%) .NET
5 5 (1.62%) Apache Camel
5 5 (1.62%) Middleware
5 5 (1.62%) REST
5 5 (1.62%) SOAP
6 3 (0.97%) EJB
6 3 (0.97%) J2EE
7 2 (0.65%) .NET Framework
7 2 (0.65%) ASP.NET
7 2 (0.65%) CSS
7 2 (0.65%) HTML
7 2 (0.65%) Java EE
8 1 (0.32%) ASP.NET MVC
8 1 (0.32%) jQuery
8 1 (0.32%) TIBCO EMS
Miscellaneous
1 18 (5.84%) Analytical Skills
2 12 (3.90%) Enterprise Software
3 11 (3.57%) Blackberry
4 10 (3.25%) Management Information System
5 9 (2.92%) Data Centre
6 8 (2.60%) Driving Licence
7 7 (2.27%) Smartphone
8 6 (1.95%) NHS
9 5 (1.62%) iPad
9 5 (1.62%) iPhone
10 4 (1.30%) Mainframe
11 3 (0.97%) CMDB
11 3 (0.97%) Computer Science
11 3 (0.97%) Mobile Computing
12 2 (0.65%) Equities
12 2 (0.65%) Handset
12 2 (0.65%) Smart Meter
12 2 (0.65%) Statistics
13 1 (0.32%) Fat Client
13 1 (0.32%) Learning Management System
Operating Systems
1 146 (47.40%) Windows
2 65 (21.10%) Windows 7
3 37 (12.01%) Linux
4 36 (11.69%) Windows Server
5 27 (8.77%) Windows XP
6 24 (7.79%) Windows Server 2008
7 20 (6.49%) Windows Server 2012
8 15 (4.87%) Windows Server 2003
9 14 (4.55%) Red Hat Enterprise Linux
9 14 (4.55%) Unix
10 8 (2.60%) Windows 8
11 5 (1.62%) Windows 10
12 4 (1.30%) Windows NT
13 2 (0.65%) AIX
13 2 (0.65%) Android
13 2 (0.65%) Apple iOS
13 2 (0.65%) Mac OS X
13 2 (0.65%) Windows Mobile
13 2 (0.65%) zOS
14 1 (0.32%) MVS
Processes & Methodologies
1 87 (28.25%) ITIL
2 32 (10.39%) Service Management
3 22 (7.14%) Incident Management
4 19 (6.17%) Change Management
5 16 (5.19%) Project Management
6 14 (4.55%) Disaster Recovery
7 13 (4.22%) ITSM
8 12 (3.90%) Business Analysis
8 12 (3.90%) CRM
9 9 (2.92%) Root Cause Analysis
9 9 (2.92%) Service Delivery
10 8 (2.60%) Change Control
10 8 (2.60%) Problem Management
10 8 (2.60%) User Acceptance Testing
10 8 (2.60%) Workflow
11 7 (2.27%) Coaching
11 7 (2.27%) Data Analysis
11 7 (2.27%) Fault Management
12 6 (1.95%) Document Management
12 6 (1.95%) Email Management
Programming Languages
1 48 (15.58%) SQL
2 28 (9.09%) Java
3 11 (3.57%) Bash Shell
4 7 (2.27%) Python
5 4 (1.30%) PowerShell
6 3 (0.97%) VB
6 3 (0.97%) WebLogic Scripting Tool
7 2 (0.65%) JavaScript
7 2 (0.65%) PHP
7 2 (0.65%) PL/SQL
7 2 (0.65%) T-SQL
7 2 (0.65%) VBA
8 1 (0.32%) C
8 1 (0.32%) C#
8 1 (0.32%) C++
8 1 (0.32%) JCL
8 1 (0.32%) Korn
8 1 (0.32%) Shell Script
8 1 (0.32%) VBScript
Qualifications
1 16 (5.19%) Microsoft Certification
2 11 (3.57%) MCP
2 11 (3.57%) Security Cleared
3 10 (3.25%) MCSE
4 9 (2.92%) Degree
5 8 (2.60%) SC Cleared
6 7 (2.27%) MCDST
7 5 (1.62%) BPSS Clearance
8 3 (0.97%) ISTQB
8 3 (0.97%) ISTQB Foundation Certification
8 3 (0.97%) ITIL Certification
9 2 (0.65%) CCNA
9 2 (0.65%) Cisco Certification
9 2 (0.65%) HND
10 1 (0.32%) ACCA
10 1 (0.32%) DV Cleared
10 1 (0.32%) ITIL Foundation Certificate
10 1 (0.32%) MOS
10 1 (0.32%) PMI Certification
Quality Assurance & Compliance
1 27 (8.77%) SLA
2 7 (2.27%) QA
3 5 (1.62%) ISO/IEC 27001
4 1 (0.32%) Data Quality
4 1 (0.32%) Disclosure Scotland
4 1 (0.32%) PCI DSS
4 1 (0.32%) Sarbanes-Oxley
System Software
1 108 (35.06%) Active Directory
2 9 (2.92%) VMware Infrastructure
3 7 (2.27%) VMware ESX
3 7 (2.27%) XenApp
4 6 (1.95%) Hyper-V
4 6 (1.95%) Terminal Services
5 4 (1.30%) Virtual Machines
5 4 (1.30%) vSphere
6 3 (0.97%) VMware ESXi
7 2 (0.65%) RACF
7 2 (0.65%) VMware Server
7 2 (0.65%) VMware Workstation
8 1 (0.32%) Microsoft App-V
8 1 (0.32%) Terminal Server
8 1 (0.32%) Virtual Desktop
8 1 (0.32%) Virtual Servers
Systems Management
1 18 (5.84%) SCCM
2 6 (1.95%) NetBackup
3 3 (0.97%) Backup Exec
3 3 (0.97%) McAfee ePO
4 2 (0.65%) DameWare
4 2 (0.65%) Microsoft Intune
4 2 (0.65%) SCOM
5 1 (0.32%) CA Endevor
5 1 (0.32%) Cisco CUCM
5 1 (0.32%) HP Quality Center
5 1 (0.32%) MAINVIEW
5 1 (0.32%) Microsoft Data Protection Manager
5 1 (0.32%) Netcool
5 1 (0.32%) OMEGAMON
5 1 (0.32%) OpenView Configuration Management
5 1 (0.32%) SCDPM
5 1 (0.32%) Symantec Endpoint Protection
5 1 (0.32%) Unicenter
5 1 (0.32%) Veritas Storage Foundation
5 1 (0.32%) WSUS
Vendors
1 95 (30.84%) Microsoft
2 24 (7.79%) Oracle
3 23 (7.47%) Citrix
3 23 (7.47%) VMware
4 22 (7.14%) Cisco
5 17 (5.52%) Remedy
6 13 (4.22%) HP
7 11 (3.57%) IBM
7 11 (3.57%) SAP
8 7 (2.27%) LANDesk
9 6 (1.95%) Bomgar
9 6 (1.95%) Red Hat
9 6 (1.95%) ServiceNow
10 5 (1.62%) NetApp
10 5 (1.62%) Splunk
11 4 (1.30%) Bloomberg
11 4 (1.30%) Dell
11 4 (1.30%) Intel Security
11 4 (1.30%) Symantec
11 4 (1.30%) ThinPrint
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