The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Support Analyst
Rank 90 83 85
Rank change year-on-year
-7 +2
Contract jobs requiring a Support Analyst 179 187 207
As % of all contract IT jobs located in the South East 1.93% 2.14% 2.10%
As % of the Job Titles category 2.09% 2.30% 2.29%
Number of daily rates quoted 75 77 60
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£225 £250 £278
Average daily rate % change year-on-year
-10.00% -9.90%
90% offered a daily rate of more than £120 £139 £145
10% offered a daily rate of more than £325 £352 £350
UK excluding London average daily rate £200 £230 £213
% change year-on-year
-13.04% +8.23%
Number of hourly rates quoted 36 40 60
Average hourly rate £15.75 £16.00 £14.25
Average hourly rate % change year-on-year
-1.56% +12.28%
90% offered a hourly rate of more than £11.00 £11.45 £11.00
10% offered a hourly rate of more than £22.75 £25.05 £20.25
UK excluding London average hourly rate £14.50 £14.50 £14.75
% change year-on-year
- -1.69%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
8556 8129 9031
As % of all contract IT jobs located in the South East 92.10% 92.93% 91.67%
Number of daily rates quoted 4780 4294 4211
Average daily rate £350 £363 £350
Average daily rate % change year-on-year
-3.44% +3.57%
90% offered a daily rate of more than £210 £220 £225
10% offered a daily rate of more than £500 £500 £500
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 423 497 624
Average hourly rate £16.25 £17.50 £19.00
Average hourly rate % change year-on-year
-7.14% -7.89%
90% offered a hourly rate of more than £11.00 £11.75 £11.34
10% offered a hourly rate of more than £42.50 £38.75 £40.00
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

Support Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the South East

Support Analyst
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the South East region.

Support Analyst Daily Rate Trend in the South East

Support Analyst
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the South East region over the 3 months to 29 August 2014.

Support Analyst Daily Rate Histogram in the South East

Support Analyst
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the South East region.

Support Analyst Hourly Rate Trend in the South East

Support Analyst
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the South East region over the 3 months to 29 August 2014.

Support Analyst Hourly Rate Histogram in the South East

Support Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the South East region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +6 38 £230 -23.33% 17
Buckinghamshire +3 35 £265 +45.20% 8
West Sussex +16 24 £120 -56.36% 3
East Sussex +12 23 £250 -9.99% 3
Oxfordshire -2 15 £218 +45.00% 11
Berkshire -12 14 £240 -4.00% 12
Hampshire -51 13 £275 +37.50% 7
Kent -6 11 £160 +39.13% 4
Middlesex -8 2 - - 1
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 29 August 2014, IT contractor jobs across the South East region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 186 (51.38%) Windows
2 118 (32.60%) Active Directory
3 100 (27.62%) MS Office
4 96 (26.52%) Microsoft
5 91 (25.14%) Windows 7
6 90 (24.86%) ITIL
7 76 (20.99%) MS Excel
8 69 (19.06%) SQL
9 56 (15.47%) Windows XP
10 51 (14.09%) MS Exchange
11 48 (13.26%) Finance
12 46 (12.71%) Windows Server 2008
13 44 (12.15%) Citrix
14 42 (11.60%) UNIX
15 38 (10.50%) SLA
16 33 (9.12%) SQL Server
17 32 (8.84%) Microsoft Certification
17 32 (8.84%) Security Cleared
18 31 (8.56%) Service Management
19 29 (8.01%) Windows Server 2003
19 29 (8.01%) LAN
20 28 (7.73%) Oracle
20 28 (7.73%) SC Cleared
21 26 (7.18%) MCSE
22 25 (6.91%) WAN
23 24 (6.63%) VMware
23 24 (6.63%) ITSM
23 24 (6.63%) Blackberry
23 24 (6.63%) Java
24 22 (6.08%) Project Management

Support Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 29 August 2014, IT contractor jobs across the South East region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 51 (14.09%) MS Exchange
2 16 (4.42%) SharePoint
3 12 (3.31%) Exchange Server 2003
4 11 (3.04%) IIS
5 10 (2.76%) Documentum
6 9 (2.49%) Blackberry Enterprise Server
6 9 (2.49%) IBM Notes
6 9 (2.49%) Exchange Server 2010
7 8 (2.21%) WebLogic
8 7 (1.93%) Apache
9 6 (1.66%) WorkSite
10 5 (1.38%) Tomcat
11 4 (1.10%) SharePoint 2010
11 4 (1.10%) WebSphere
12 3 (0.83%) Exchange Server 2000
12 3 (0.83%) Exchange Server 2013
12 3 (0.83%) Captiva
13 2 (0.55%) Lync
13 2 (0.55%) Lotus Domino
14 1 (0.28%) IBM HTTP Server
Applications
1 100 (27.62%) MS Office
2 76 (20.99%) MS Excel
3 16 (4.42%) MS PowerPoint
4 10 (2.76%) MS Project
5 6 (1.66%) MS Visio
6 1 (0.28%) InfoPath
6 1 (0.28%) Spreadsheet
Business Applications
1 7 (1.93%) Remedy ITSM
1 7 (1.93%) Remedy AR System
2 5 (1.38%) Dynamics NAV
3 3 (0.83%) Dynamics AX
3 3 (0.83%) Academy Housing
4 2 (0.55%) SAP Oil and Gas
4 2 (0.55%) Oracle Financials
4 2 (0.55%) Maximo
5 1 (0.28%) Agresso
5 1 (0.28%) Dynamics CRM
5 1 (0.28%) arcHouse
5 1 (0.28%) Sage 200
5 1 (0.28%) Oracle BPM
5 1 (0.28%) Cordys
Cloud Services
1 5 (1.38%) Office 365
2 1 (0.28%) SaaS
2 1 (0.28%) Cloud Computing
Communications & Networking
1 29 (8.01%) LAN
2 25 (6.91%) WAN
3 17 (4.70%) TCP/IP
4 14 (3.87%) Firewall
5 13 (3.59%) DNS
6 11 (3.04%) VPN
7 10 (2.76%) DHCP
7 10 (2.76%) SAN
8 9 (2.49%) Wireless
9 7 (1.93%) IP Telephony
10 6 (1.66%) VoIP
10 6 (1.66%) FTP
10 6 (1.66%) Intranet
10 6 (1.66%) Internet
11 5 (1.38%) HTTP
12 4 (1.10%) iSCSI
13 3 (0.83%) Wi-Fi
13 3 (0.83%) Extranet
13 3 (0.83%) SSL
13 3 (0.83%) Broadband
Database & Business Intelligence
1 33 (9.12%) SQL Server
2 13 (3.59%) QlikView
3 8 (2.21%) Oracle Database
4 7 (1.93%) Crystal Reports
4 7 (1.93%) PowerCenter
5 6 (1.66%) SQL Server 2008
5 6 (1.66%) SQL Server 2000
6 5 (1.38%) Big Data
7 4 (1.10%) Data Warehouse
8 3 (0.83%) Firebird
8 3 (0.83%) Oracle Database 10g
8 3 (0.83%) DTS
8 3 (0.83%) Oracle Database 11g
9 2 (0.55%) SQL Server Analysis Services
9 2 (0.55%) SQL Server Integration Services
9 2 (0.55%) MySQL
9 2 (0.55%) DB2
10 1 (0.28%) SQLPlus
10 1 (0.28%) BusinessObjects
10 1 (0.28%) Oracle Reports
Development Applications
1 5 (1.38%) Subversion
2 4 (1.10%) Visual Studio
2 4 (1.10%) VSS/SourceSafe
3 3 (0.83%) SoapUI
3 3 (0.83%) Team Foundation Server
4 2 (0.55%) Toad
5 1 (0.28%) Introscope
5 1 (0.28%) PVCS
5 1 (0.28%) ClearCase
5 1 (0.28%) Oracle Forms
5 1 (0.28%) WebLOAD
General
1 48 (13.26%) Finance
2 17 (4.70%) Pharmaceutical
3 12 (3.31%) Telecoms
4 10 (2.76%) Publishing
5 9 (2.49%) Law
6 6 (1.66%) Banking
6 6 (1.66%) Retail
6 6 (1.66%) Legal
6 6 (1.66%) Manufacturing
7 3 (0.83%) Marketing
8 2 (0.55%) Spanish Language
8 2 (0.55%) Advertising
8 2 (0.55%) Electronics
9 1 (0.28%) Front Office
9 1 (0.28%) Automotive
9 1 (0.28%) French Language
9 1 (0.28%) German Language
Libraries, Frameworks & Software Standards
1 16 (4.42%) .NET
2 9 (2.49%) XML
2 9 (2.49%) COM+
3 8 (2.21%) ASP.NET
4 7 (1.93%) HTML
5 3 (0.83%) LAMP
5 3 (0.83%) SOAP
5 3 (0.83%) Web Services
6 2 (0.55%) Spring
6 2 (0.55%) Application Packaging
6 2 (0.55%) Spring MVC
7 1 (0.28%) WinForms
7 1 (0.28%) Hibernate
7 1 (0.28%) CSS
7 1 (0.28%) JDBC
7 1 (0.28%) J2EE
7 1 (0.28%) XSLT
7 1 (0.28%) .NET Framework
7 1 (0.28%) JRules
Miscellaneous
1 24 (6.63%) Blackberry
2 17 (4.70%) iPad
3 11 (3.04%) iPhone
4 9 (2.49%) Management Information System
4 9 (2.49%) Data Integration
5 5 (1.38%) NHS
5 5 (1.38%) Computer Science
6 4 (1.10%) Video Conferencing
6 4 (1.10%) Fat Client
6 4 (1.10%) Thin Client
6 4 (1.10%) EPoS
7 3 (0.83%) Smart Meter
8 2 (0.55%) Statistics
8 2 (0.55%) Client/Server
8 2 (0.55%) EFT
8 2 (0.55%) DTV
8 2 (0.55%) AS400
8 2 (0.55%) Clustering
9 1 (0.28%) Handset
9 1 (0.28%) Mainframe
Operating Systems
1 186 (51.38%) Windows
2 91 (25.14%) Windows 7
3 56 (15.47%) Windows XP
4 46 (12.71%) Windows Server 2008
5 42 (11.60%) UNIX
6 29 (8.01%) Windows Server 2003
7 18 (4.97%) Linux
8 11 (3.04%) Windows Server 2012
9 10 (2.76%) Windows 8
9 10 (2.76%) Solaris
10 9 (2.49%) Windows 2000 Server
11 8 (2.21%) Windows 2000
12 7 (1.93%) Windows Vista
13 4 (1.10%) Apple iOS
14 2 (0.55%) Red Hat Enterprise Linux
14 2 (0.55%) CentOS
14 2 (0.55%) Windows Phone
14 2 (0.55%) Ubuntu
14 2 (0.55%) AIX
14 2 (0.55%) HPUX
Processes & Methodologies
1 90 (24.86%) ITIL
2 31 (8.56%) Service Management
3 24 (6.63%) ITSM
4 22 (6.08%) Project Management
5 18 (4.97%) CRM
6 16 (4.42%) Change Management
6 16 (4.42%) Business Intelligence
7 11 (3.04%) Workflow
7 11 (3.04%) Incident Management
8 10 (2.76%) Asset Management
8 10 (2.76%) Data Management
8 10 (2.76%) ERP
9 9 (2.49%) Service Delivery
10 8 (2.21%) User Acceptance Testing
11 7 (1.93%) Configuration Management
11 7 (1.93%) Migration
11 7 (1.93%) Problem Management
11 7 (1.93%) Kalman Filter
12 6 (1.66%) Analytics
12 6 (1.66%) Disaster Recovery
Programming Languages
1 69 (19.06%) SQL
2 24 (6.63%) Java
3 12 (3.31%) VB
3 12 (3.31%) Shell Script
4 9 (2.49%) VBScript
4 9 (2.49%) PL/SQL
5 8 (2.21%) PowerShell
6 7 (1.93%) VB.NET
6 7 (1.93%) VB6
7 5 (1.38%) C#
7 5 (1.38%) Korn
8 4 (1.10%) Bash Shell
9 3 (0.83%) JavaScript
9 3 (0.83%) T-SQL
10 2 (0.55%) RPG IV
10 2 (0.55%) RPG
10 2 (0.55%) VBA
11 1 (0.28%) Perl
11 1 (0.28%) C
Qualifications
1 32 (8.84%) Microsoft Certification
1 32 (8.84%) Security Cleared
2 28 (7.73%) SC Cleared
3 26 (7.18%) MCSE
4 21 (5.80%) Degree
5 20 (5.52%) MCP
6 13 (3.59%) DV Cleared
7 9 (2.49%) Cisco Certification
8 5 (1.38%) A+ Certification
8 5 (1.38%) MCDST
8 5 (1.38%) VMware Certified Professional (VCP)
9 4 (1.10%) ITIL Certification
9 4 (1.10%) CCNA
10 3 (0.83%) MCITP
11 2 (0.55%) NVQ Level 3
11 2 (0.55%) ITIL Foundation Certificate
11 2 (0.55%) CCSE
11 2 (0.55%) MCSA
11 2 (0.55%) Avaya Certification
11 2 (0.55%) CCSP
Quality Assurance & Compliance
1 38 (10.50%) SLA
2 5 (1.38%) Sarbanes-Oxley
2 5 (1.38%) QA
3 1 (0.28%) ISO/IEC 27001
System Software
1 118 (32.60%) Active Directory
2 8 (2.21%) VMware Infrastructure
3 4 (1.10%) XenApp
3 4 (1.10%) vSphere
4 3 (0.83%) XenDesktop
5 2 (0.55%) Postfix
5 2 (0.55%) Sendmail
5 2 (0.55%) ProxySG
5 2 (0.55%) Squid
5 2 (0.55%) NFS
5 2 (0.55%) Terminal Services
5 2 (0.55%) Tivoli Workload Scheduler
5 2 (0.55%) VMware ESX
6 1 (0.28%) Microsoft App-V
6 1 (0.28%) Citrix Presentation Server
6 1 (0.28%) VMware Server
6 1 (0.28%) XenServer
Systems Management
1 16 (4.42%) SCCM
2 9 (2.49%) Backup Exec
3 6 (1.66%) Norton AntiVirus
4 4 (1.10%) OVSD
5 3 (0.83%) Systems Management Server (SMS)
5 3 (0.83%) Tivoli
6 2 (0.55%) SCOM
6 2 (0.55%) Red Hat Spacewalk
6 2 (0.55%) Tivoli Storage Manager
7 1 (0.28%) NetBackup
7 1 (0.28%) Control-M
7 1 (0.28%) Tivoli Endpoint Manager
7 1 (0.28%) NetCrunch
Vendors
1 96 (26.52%) Microsoft
2 44 (12.15%) Citrix
3 28 (7.73%) Oracle
4 24 (6.63%) VMware
5 19 (5.25%) Cisco
5 19 (5.25%) Remedy
6 17 (4.70%) HP
7 15 (4.14%) SAP
8 12 (3.31%) Salesforce.com
9 9 (2.49%) Symantec
9 9 (2.49%) Avaya
9 9 (2.49%) Lotus
9 9 (2.49%) Cognos
10 8 (2.21%) Apple
10 8 (2.21%) Dell
11 7 (1.93%) EMC
11 7 (1.93%) Informatica
11 7 (1.93%) BMC
12 6 (1.66%) Red Hat
13 5 (1.38%) IBM
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Posted: 3 hours ago
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Rate: £100 - £130 per annum
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Rate: £20000 - £25000 per annum
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Rate: From £250 to £280 per day
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Rate: £250 - £350 per day
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