The statistics below represent IT contracts advertised across the South East region that had Support Analyst featuring in the job title. Included is a guide to the contractor rates offered over the 3 months to 20 January 2017 with a comparison to same period over 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
20 Jan 2017
Same period 2016 Same period 2015
Support Analyst
England / South East
Rank 150 145 102
Rank change year-on-year
-5 -43
Contract jobs requiring a Support Analyst 88 108 174
As % of all contract IT jobs located in the South East 1.21% 1.30% 1.87%
As % of the Job Titles category 1.30% 1.38% 2.00%
Number of daily rates quoted 39 54 78
Median daily rate £250 £300 £225
Median daily rate % change year-on-year
-16.66% +33.33%
90% offered a daily rate of more than £129 £125 £129
10% offered a daily rate of more than £450 £430 £388
UK excluding London median daily rate £215 £250 £195
% change year-on-year
-14.00% +28.20%
Number of hourly rates quoted 6 26 31
Median hourly rate £16.75 £13.63 £15.00
Median hourly rate % change year-on-year
+22.93% -9.16%
90% offered a hourly rate of more than £12.50 £9.75 £9.00
10% offered a hourly rate of more than £18.75 £17.75 £19.50
UK excluding London median hourly rate £15.00 £15.00 £16.00
% change year-on-year
- -6.25%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
6771 7819 8709
As % of all contract IT jobs located in the South East 93.29% 94.24% 93.79%
Number of daily rates quoted 3909 4585 4713
Median daily rate £400 £398 £375
Median daily rate % change year-on-year
+0.62% +6.00%
90% offered a daily rate of more than £235 £250 £220
10% offered a daily rate of more than £550 £525 £518
UK excluding London median daily rate £390 £375 £375
% change year-on-year
+4.00% -
Number of hourly rates quoted 341 405 424
Median hourly rate £17.43 £17.50 £16.50
Median hourly rate % change year-on-year
-0.40% +6.06%
90% offered a hourly rate of more than £10.80 £11.50 £10.50
10% offered a hourly rate of more than £43.50 £52.63 £40.00
UK excluding London median hourly rate £17.50 £17.50 £16.00
% change year-on-year
- +9.37%

Support Analyst
Jobs Demand Trend in the South East

The demand trend of IT contracts across the South East region that featured Support Analyst in the job title.

Support Analyst Jobs Demand Trend in the South East

Support Analyst
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the South East region.

Support Analyst Daily Rate Trend in the South East

Support Analyst
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the South East region over the 3 months to 20 January 2017.

Support Analyst Daily Rate Histogram in the South East

Support Analyst
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the South East region.

Support Analyst Hourly Rate Trend in the South East

Support Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Support Analyst within the South East region over the 3 months to 20 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hampshire +14 22 £250 +12.99% 6
Berkshire +12 16 £230 -3.15% 11
Surrey +8 13 £188 -42.30% 9
Buckinghamshire -7 13 £280 -5.08% 7
Oxfordshire -1 12 £256 +50.73% 7
Middlesex +6 7 - - 1
Kent -4 2 £450 +4.65% 2
East Sussex +4 1 £250 - 2
West Sussex -10 1 - - 2
Support Analyst
England

Support Analyst Skill Set
Top 30 Related IT Skills in the South East

For the 6 months to 20 January 2017, Support Analyst contract jobs required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the South East region featuring Support Analyst in the job title.

1 103 (46.61%) Windows
2 80 (36.20%) Microsoft
3 61 (27.60%) Active Directory
4 56 (25.34%) Windows 7
5 48 (21.72%) ITIL
6 40 (18.10%) MS Office
7 32 (14.48%) Finance
8 30 (13.57%) SQL
8 30 (13.57%) MS Excel
9 27 (12.22%) SQL Server
10 24 (10.86%) Windows Server
11 22 (9.95%) Retail
12 21 (9.50%) Citrix
12 21 (9.50%) Analytical Skills
13 19 (8.60%) SLA
13 19 (8.60%) VMware
14 18 (8.14%) MS Exchange
14 18 (8.14%) Windows Server 2008
15 17 (7.69%) Change Management
15 17 (7.69%) Migration
15 17 (7.69%) Incident Management
16 16 (7.24%) Telecoms
17 15 (6.79%) Service Management
17 15 (6.79%) Cisco
18 14 (6.33%) TCP/IP
18 14 (6.33%) Oracle
18 14 (6.33%) Windows XP
18 14 (6.33%) SAP
18 14 (6.33%) SQL Server Reporting Services
19 13 (5.88%) C#

Support Analyst Skill Set
Top Related IT Skills in the South East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (8.14%) MS Exchange
2 10 (4.52%) Exchange Server 2010
2 10 (4.52%) SharePoint
3 9 (4.07%) IIS
4 7 (3.17%) Skype for Business
5 6 (2.71%) Exchange Server 2013
6 4 (1.81%) IBM Notes
7 3 (1.36%) CMS
8 2 (0.90%) BizTalk Server
9 1 (0.45%) SharePoint 2010
9 1 (0.45%) SharePoint 2013
Applications
1 40 (18.10%) MS Office
2 30 (13.57%) MS Excel
3 6 (2.71%) MS PowerPoint
4 3 (1.36%) RoboHelp
5 2 (0.90%) MS Project
5 2 (0.90%) MS Visio
5 2 (0.90%) Spreadsheet
Business Applications
1 10 (4.52%) Dynamics CRM
2 5 (2.26%) Dynamics GP
2 5 (2.26%) Orchard Housing
3 2 (0.90%) Hyperion Planning
4 1 (0.45%) Infor CloudSuite
4 1 (0.45%) Infor CloudSuite Industrial (formerly SyteLine)
4 1 (0.45%) Infor CRM
4 1 (0.45%) Northgate Housing
4 1 (0.45%) OPENHousing
4 1 (0.45%) Remedy ITSM
4 1 (0.45%) SAP FI
4 1 (0.45%) Sonata
4 1 (0.45%) SystmOne
4 1 (0.45%) Workday HCM
Cloud Services
1 12 (5.43%) Office 365
2 2 (0.90%) Microsoft Azure
3 1 (0.45%) Amazon AWS
3 1 (0.45%) SuccessFactors
Communications & Networking
1 14 (6.33%) TCP/IP
2 10 (4.52%) DNS
3 9 (4.07%) DHCP
3 9 (4.07%) LAN
4 7 (3.17%) Skype
4 7 (3.17%) WAN
5 5 (2.26%) VPN
6 4 (1.81%) Firewall
7 3 (1.36%) Internet
7 3 (1.36%) PBX
8 2 (0.90%) 3G
8 2 (0.90%) Ethernet
8 2 (0.90%) IP Telephony
8 2 (0.90%) Network Security
8 2 (0.90%) Unified Communications
8 2 (0.90%) Wi-Fi
8 2 (0.90%) Wireless
9 1 (0.45%) 4G
9 1 (0.45%) Multicast
9 1 (0.45%) VoIP
Database & Business Intelligence
1 27 (12.22%) SQL Server
2 14 (6.33%) SQL Server Reporting Services
3 6 (2.71%) BusinessObjects
4 5 (2.26%) SQL Server Integration Services
5 4 (1.81%) SQL Server 2012
6 3 (1.36%) Data Mining
7 2 (0.90%) Essbase
7 2 (0.90%) Hyperion Smart View
7 2 (0.90%) PowerCenter
7 2 (0.90%) SQL Server 2005
8 1 (0.45%) BusinessObjects Business Intelligence
8 1 (0.45%) MySQL
8 1 (0.45%) Relational Database
8 1 (0.45%) SQL Server 2008
Development Applications
1 1 (0.45%) Bugzilla
1 1 (0.45%) JIRA
1 1 (0.45%) Team Foundation Server
General
1 32 (14.48%) Finance
2 22 (9.95%) Retail
3 16 (7.24%) Telecoms
4 9 (4.07%) Legal
5 4 (1.81%) Banking
5 4 (1.81%) Publishing
6 3 (1.36%) Cantonese Language
6 3 (1.36%) Law
6 3 (1.36%) Mandarin Language
6 3 (1.36%) Manufacturing
7 2 (0.90%) Advertising
7 2 (0.90%) Automotive
7 2 (0.90%) German Language
7 2 (0.90%) Marketing
8 1 (0.45%) Games
8 1 (0.45%) Local Government
8 1 (0.45%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 12 (5.43%) .NET
2 7 (3.17%) ASP.NET Web API
3 4 (1.81%) Web Services
3 4 (1.81%) XML
3 4 (1.81%) XSLT
4 1 (0.45%) ASP.NET
4 1 (0.45%) FIX Protocol
4 1 (0.45%) Rendezvous
Miscellaneous
1 21 (9.50%) Analytical Skills
2 10 (4.52%) Smartphone
3 9 (4.07%) Driving Licence
4 6 (2.71%) AS400
4 6 (2.71%) Blackberry
4 6 (2.71%) iSeries
5 5 (2.26%) CMDB
6 4 (1.81%) Clustering
6 4 (1.81%) Handset
6 4 (1.81%) Management Information System
6 4 (1.81%) Video Conferencing
7 3 (1.36%) iPad
7 3 (1.36%) iPhone
7 3 (1.36%) NHS
8 2 (0.90%) Data Centre
8 2 (0.90%) Fat Client
8 2 (0.90%) PACS
8 2 (0.90%) Thin Client
9 1 (0.45%) Mobile App
9 1 (0.45%) Performance Metrics
Operating Systems
1 103 (46.61%) Windows
2 56 (25.34%) Windows 7
3 24 (10.86%) Windows Server
4 18 (8.14%) Windows Server 2008
5 14 (6.33%) Windows XP
6 13 (5.88%) Windows Server 2012
7 11 (4.98%) Apple iOS
8 10 (4.52%) Windows 10
9 7 (3.17%) Windows 8
9 7 (3.17%) Windows Server 2003
10 6 (2.71%) OS/400
10 6 (2.71%) Windows Mobile
11 4 (1.81%) Linux
11 4 (1.81%) Unix
12 2 (0.90%) Android
12 2 (0.90%) Windows 2000
12 2 (0.90%) Windows NT
13 1 (0.45%) Red Hat Enterprise Linux
13 1 (0.45%) Windows Phone
Processes & Methodologies
1 48 (21.72%) ITIL
2 17 (7.69%) Change Management
2 17 (7.69%) Incident Management
2 17 (7.69%) Migration
3 15 (6.79%) Service Management
4 13 (5.88%) CRM
5 12 (5.43%) Project Management
6 11 (4.98%) Problem Management
6 11 (4.98%) Service Delivery
7 9 (4.07%) Project Planning
8 8 (3.62%) Stakeholder Management
9 7 (3.17%) Automated Testing
9 7 (3.17%) Manual Testing
9 7 (3.17%) Performance Tuning
9 7 (3.17%) SOA
10 6 (2.71%) Disaster Recovery
10 6 (2.71%) High Availability
10 6 (2.71%) ITIL V3
10 6 (2.71%) Line Management
10 6 (2.71%) Test Scripting
Programming Languages
1 30 (13.57%) SQL
2 13 (5.88%) C#
3 4 (1.81%) PowerShell
4 2 (0.90%) PL/SQL
5 1 (0.45%) T-SQL
Qualifications
1 12 (5.43%) Security Cleared
2 11 (4.98%) SC Cleared
3 8 (3.62%) MCP
4 6 (2.71%) ITIL Certification
4 6 (2.71%) Microsoft Certification
5 3 (1.36%) Degree
5 3 (1.36%) MCSA
5 3 (1.36%) MCSE
6 2 (0.90%) DBS Check
6 2 (0.90%) DV Cleared
6 2 (0.90%) ITIL Foundation Certificate
7 1 (0.45%) A+ Certification
7 1 (0.45%) CCNP
7 1 (0.45%) Cisco Certification
7 1 (0.45%) HNC
7 1 (0.45%) ISEB
7 1 (0.45%) ISTQB Foundation Certification
7 1 (0.45%) PMI Certification
7 1 (0.45%) PMP
7 1 (0.45%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 19 (8.60%) SLA
2 3 (1.36%) Disclosure Scotland
3 2 (0.90%) QA
4 1 (0.45%) Data Quality
System Software
1 61 (27.60%) Active Directory
2 9 (4.07%) XenApp
3 6 (2.71%) Microsoft App-V
3 6 (2.71%) VMware Infrastructure
3 6 (2.71%) vSphere
4 4 (1.81%) Firmware
4 4 (1.81%) Terminal Services
4 4 (1.81%) Virtual Machines
4 4 (1.81%) XenDesktop
5 3 (1.36%) Hyper-V
6 2 (0.90%) Forefront TMG
6 2 (0.90%) UAG
6 2 (0.90%) Virtual Desktop
6 2 (0.90%) XenServer
7 1 (0.45%) BitLocker
7 1 (0.45%) ISA Server
7 1 (0.45%) VMware ESX
Systems Management
1 12 (5.43%) SCCM
2 9 (4.07%) WSUS
3 4 (1.81%) EdgeSight
3 4 (1.81%) Microsoft Intune
3 4 (1.81%) SafeCom
3 4 (1.81%) Tivoli Storage Manager
4 2 (0.90%) SCOM
5 1 (0.45%) AirWatch
5 1 (0.45%) Control-M
5 1 (0.45%) ITRS Geneos
5 1 (0.45%) Symantec Endpoint Protection
5 1 (0.45%) Symantec Enterprise Vault
Vendors
1 80 (36.20%) Microsoft
2 21 (9.50%) Citrix
3 19 (8.60%) VMware
4 15 (6.79%) Cisco
5 14 (6.33%) Oracle
5 14 (6.33%) SAP
6 12 (5.43%) Dell
7 11 (4.98%) ServiceNow
7 11 (4.98%) Sophos
8 8 (3.62%) HP
9 6 (2.71%) Orchard
9 6 (2.71%) Remedy
10 5 (2.26%) Hyperion
11 4 (1.81%) Lotus
12 3 (1.36%) Adobe
12 3 (1.36%) Altiris
12 3 (1.36%) Apple
12 3 (1.36%) Avaya
13 2 (0.90%) Intel Security
13 2 (0.90%) Symantec
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