The table below looks at the statistics for the Support Analyst role in IT contracts advertised for the South East region. Included is a guide to the average contractor rates offered in IT contracts that have cited Support Analyst in their job title over the 3 months to 22 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Dec 2014
Same period 2013 Same period 2012
Support Analyst
Rank 103 102 89
Rank change year-on-year
-1 -13
Contract jobs requiring a Support Analyst 185 153 167
As % of all contract IT jobs located in the South East 1.87% 1.78% 2.00%
As % of the Job Titles category 2.05% 1.94% 2.16%
Number of daily rates quoted 81 47 69
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£225 £163 £200
Average daily rate % change year-on-year
+38.46% -18.75%
90% offered a daily rate of more than £130 £119 £121
10% offered a daily rate of more than £388 £355 £350
UK excluding London average daily rate £194 £200 £200
% change year-on-year
-3.12% -
Number of hourly rates quoted 38 43 42
Average hourly rate £15.00 £15.00 £14.50
Average hourly rate % change year-on-year
- +3.44%
90% offered a hourly rate of more than £12.35 £12.09 £11.00
10% offered a hourly rate of more than £20.40 £19.80 £18.00
UK excluding London average hourly rate £17.50 £15.50 £14.75
% change year-on-year
+12.90% +5.08%
Support Analyst
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the South East region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
South East
Contract IT job ads with a match in the
Job Titles category
9027 7888 7714
As % of all contract IT jobs located in the South East 91.29% 91.97% 92.38%
Number of daily rates quoted 5009 4185 3713
Average daily rate £375 £355 £363
Average daily rate % change year-on-year
+5.63% -2.06%
90% offered a daily rate of more than £220 £223 £220
10% offered a daily rate of more than £505 £500 £500
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 467 448 670
Average hourly rate £15.00 £15.00 £18.00
Average hourly rate % change year-on-year
- -16.66%
90% offered a hourly rate of more than £10.50 £11.25 £11.38
10% offered a hourly rate of more than £40.00 £35.00 £42.50
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

Support Analyst
Jobs Demand Trend in the South East

This chart provides a 3-month moving total of IT contractor jobs citing Support Analyst in the job title across the South East region as a proportion of the total demand within the Job Titles category.

Support Analyst Jobs Demand Trend in the South East

Support Analyst
Daily Rate Trend in the South East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Support Analyst across the South East region.

Support Analyst Daily Rate Trend in the South East

Support Analyst
Daily Rate Histogram in the South East

This chart provides a histogram of daily rates quoted in contract IT jobs citing Support Analyst across the South East region over the 3 months to 22 December 2014.

Support Analyst Daily Rate Histogram in the South East

Support Analyst
Hourly Rate Trend in the South East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Support Analyst across the South East region.

Support Analyst Hourly Rate Trend in the South East

Support Analyst
Hourly Rate Histogram in the South East

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Support Analyst across the South East region over the 3 months to 22 December 2014.

Support Analyst Hourly Rate Histogram in the South East

Support Analyst
Contract Job Locations in the South East

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Support Analyst within the South East region over the 3 months to 22 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Surrey +23 42 £188 -13.79% 11
Buckinghamshire -14 38 £168 +31.37% 10
Berkshire +1 23 £230 +41.53% 20
Hampshire -10 23 £225 +45.16% 12
Oxfordshire -16 16 £175 +2.94% 3
Middlesex +8 14 £260 -31.80%
East Sussex -2 14 £388 +3.33% 2
Kent +4 9 £138 -39.22% 1
West Sussex -18 5 £105 -27.58% 4
Support Analyst
England

Support Analyst
Top 30 Related IT Skills in the South East

For the 6 months to 22 December 2014, IT contractor jobs across the South East region that cited Support Analyst in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title.

1 200 (54.50%) Windows
2 111 (30.25%) Microsoft
3 102 (27.79%) MS Office
4 101 (27.52%) Windows 7
5 99 (26.98%) ITIL
6 97 (26.43%) Active Directory
7 77 (20.98%) MS Excel
8 66 (17.98%) Windows Server 2008
9 63 (17.17%) SQL
10 56 (15.26%) Security Cleared
11 54 (14.71%) SC Cleared
12 46 (12.53%) Service Management
12 46 (12.53%) Finance
13 44 (11.99%) Windows XP
14 41 (11.17%) SQL Server
15 40 (10.90%) UNIX
16 39 (10.63%) MS Exchange
17 38 (10.35%) SLA
18 37 (10.08%) Microsoft Certification
19 35 (9.54%) Windows Server 2003
20 33 (8.99%) Citrix
21 32 (8.72%) MCP
21 32 (8.72%) HP
22 31 (8.45%) Analytical Skills
23 30 (8.17%) MCSE
24 28 (7.63%) Oracle
25 24 (6.54%) LAN
25 24 (6.54%) ITSM
26 23 (6.27%) Java
26 23 (6.27%) Remedy

Support Analyst
Top Related IT Skills in the South East by Category

For the 6 months to 22 December 2014, IT contractor jobs across the South East region that cited Support Analyst in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with Support Analyst in their job title. Up to 20 skills are shown per category.

Application Platforms
1 39 (10.63%) MS Exchange
2 17 (4.63%) IIS
3 15 (4.09%) Exchange Server 2003
4 14 (3.81%) SharePoint
5 10 (2.72%) IBM Notes
6 6 (1.63%) Lotus Domino
6 6 (1.63%) Tomcat
6 6 (1.63%) WebSphere
7 5 (1.36%) WorkSite
7 5 (1.36%) WebLogic
7 5 (1.36%) Exchange Server 2010
8 4 (1.09%) Apache
8 4 (1.09%) GlassFish
8 4 (1.09%) Documentum
9 3 (0.82%) Blackberry Enterprise Server
9 3 (0.82%) Captiva
9 3 (0.82%) JBoss
9 3 (0.82%) Exchange Server 2013
9 3 (0.82%) SharePoint 2010
9 3 (0.82%) Lync
Applications
1 102 (27.79%) MS Office
2 77 (20.98%) MS Excel
3 12 (3.27%) MS PowerPoint
4 8 (2.18%) MS Project
5 6 (1.63%) MS Visio
6 1 (0.27%) AutoCAD
Business Applications
1 5 (1.36%) assyst
2 3 (0.82%) SAP Oil and Gas
3 2 (0.54%) Maximo
4 1 (0.27%) SAP CO
4 1 (0.27%) Agresso
4 1 (0.27%) SAP FI
4 1 (0.27%) CODA-Financials
4 1 (0.27%) SAP FI/CO
4 1 (0.27%) Dynamics AX
4 1 (0.27%) Remedy ITSM
4 1 (0.27%) Oracle General Ledger
4 1 (0.27%) Oracle iProcurement
4 1 (0.27%) Oracle Payables
4 1 (0.27%) Oracle Receivables
4 1 (0.27%) Oracle Cash Management
Cloud Services
1 5 (1.36%) Amazon AWS
1 5 (1.36%) Office 365
2 1 (0.27%) Cloud Computing
2 1 (0.27%) SaaS
Communications & Networking
1 24 (6.54%) LAN
2 20 (5.45%) WAN
3 18 (4.90%) Firewall
4 17 (4.63%) VPN
5 16 (4.36%) TCP/IP
6 15 (4.09%) DNS
7 13 (3.54%) DHCP
8 9 (2.45%) SAN
8 9 (2.45%) Internet
9 8 (2.18%) Wireless
9 8 (2.18%) SSH
9 8 (2.18%) FTP
10 7 (1.91%) VoIP
10 7 (1.91%) IP Telephony
11 6 (1.63%) Intranet
11 6 (1.63%) SSL
12 5 (1.36%) HTTP
12 5 (1.36%) DSL
13 4 (1.09%) NAS
14 3 (0.82%) HTTPS
Database & Business Intelligence
1 41 (11.17%) SQL Server
2 12 (3.27%) SQL Server 2008
3 10 (2.72%) Oracle Database
4 8 (2.18%) QlikView
4 8 (2.18%) Crystal Reports
5 6 (1.63%) Oracle Database 11g
6 5 (1.36%) SQL Server 2005
7 4 (1.09%) SQL Server 2000
8 3 (0.82%) SQL Server 2012
9 2 (0.54%) Oracle Database 12c
9 2 (0.54%) MySQL
9 2 (0.54%) PowerCenter
9 2 (0.54%) DB2
9 2 (0.54%) Data Warehouse
10 1 (0.27%) DTS
10 1 (0.27%) Data Mining
10 1 (0.27%) RDBMS
10 1 (0.27%) BusinessObjects
10 1 (0.27%) MS Access
10 1 (0.27%) SQL Server Reporting Services
Development Applications
1 8 (2.18%) Team Foundation Server
2 7 (1.91%) Visual Studio
2 7 (1.91%) JIRA
3 5 (1.36%) VSS/SourceSafe
3 5 (1.36%) SQL Server Management Studio (SSMS)
4 4 (1.09%) Toad
5 1 (0.27%) ProC
5 1 (0.27%) WebLOAD
5 1 (0.27%) Oracle Forms
5 1 (0.27%) PVCS
General
1 46 (12.53%) Finance
2 15 (4.09%) Telecoms
3 6 (1.63%) Publishing
3 6 (1.63%) Banking
4 5 (1.36%) Law
4 5 (1.36%) Pharmaceutical
4 5 (1.36%) Manufacturing
5 4 (1.09%) Advertising
5 4 (1.09%) Legal
6 3 (0.82%) Back Office
6 3 (0.82%) Electronics
6 3 (0.82%) Marketing
7 2 (0.54%) Retail
7 2 (0.54%) Automotive
8 1 (0.27%) Financial Institution
8 1 (0.27%) Front Office
8 1 (0.27%) General Ledger
8 1 (0.27%) French Language
8 1 (0.27%) German Language
8 1 (0.27%) Italian Language
Libraries, Frameworks & Software Standards
1 11 (3.00%) HTML
2 9 (2.45%) .NET
3 7 (1.91%) Web Services
3 7 (1.91%) CSS
4 6 (1.63%) COM+
5 4 (1.09%) XML
5 4 (1.09%) Flash
5 4 (1.09%) jQuery
6 3 (0.82%) ASP.NET
7 2 (0.54%) Spring MVC
7 2 (0.54%) Spring
7 2 (0.54%) LAMP
7 2 (0.54%) EJB
7 2 (0.54%) J2EE
8 1 (0.27%) SAML
8 1 (0.27%) Middleware
8 1 (0.27%) Hibernate
8 1 (0.27%) JDBC
8 1 (0.27%) Java EE
8 1 (0.27%) Application Packaging
Miscellaneous
1 31 (8.45%) Analytical Skills
2 19 (5.18%) Management Information System
3 16 (4.36%) Blackberry
4 12 (3.27%) NHS
5 8 (2.18%) iPhone
5 8 (2.18%) iPad
6 6 (1.63%) Computer Science
7 5 (1.36%) Smart Meter
8 4 (1.09%) EFT
8 4 (1.09%) CLARiiON
8 4 (1.09%) Clustering
9 3 (0.82%) VLE
9 3 (0.82%) Client/Server
9 3 (0.82%) DTV
9 3 (0.82%) AS400
10 2 (0.54%) EPoS
10 2 (0.54%) Cryptography
10 2 (0.54%) Data Protection Act
10 2 (0.54%) Informatics
11 1 (0.27%) iSeries
Operating Systems
1 200 (54.50%) Windows
2 101 (27.52%) Windows 7
3 66 (17.98%) Windows Server 2008
4 44 (11.99%) Windows XP
5 40 (10.90%) UNIX
6 35 (9.54%) Windows Server 2003
7 23 (6.27%) Windows 8
8 18 (4.90%) Windows Server 2012
9 16 (4.36%) Linux
10 15 (4.09%) Windows Vista
11 7 (1.91%) Solaris
12 6 (1.63%) AIX
13 5 (1.36%) Windows 2000
13 5 (1.36%) Red Hat Enterprise Linux
14 4 (1.09%) Apple iOS
15 2 (0.54%) Windows Phone
15 2 (0.54%) Windows 2000 Server
16 1 (0.27%) Windows NT
16 1 (0.27%) HPUX
16 1 (0.27%) Android
Processes & Methodologies
1 99 (26.98%) ITIL
2 46 (12.53%) Service Management
3 24 (6.54%) ITSM
4 20 (5.45%) Migration
5 17 (4.63%) Change Management
6 16 (4.36%) Project Management
7 15 (4.09%) Incident Management
8 14 (3.81%) Asset Management
8 14 (3.81%) Configuration Management
9 13 (3.54%) Business Intelligence
10 11 (3.00%) Service Delivery
11 7 (1.91%) CRM
11 7 (1.91%) Release Management
11 7 (1.91%) Software Asset Management
11 7 (1.91%) Software Licensing
12 6 (1.63%) IT Asset Management
12 6 (1.63%) Software License Management
12 6 (1.63%) Performance Monitoring
13 5 (1.36%) ITIL V3
13 5 (1.36%) Portfolio Management
Programming Languages
1 63 (17.17%) SQL
2 23 (6.27%) Java
3 16 (4.36%) PowerShell
4 12 (3.27%) C
5 11 (3.00%) Shell Script
6 10 (2.72%) VBScript
7 7 (1.91%) Korn
7 7 (1.91%) T-SQL
8 6 (1.63%) VB
8 6 (1.63%) Bash Shell
9 5 (1.36%) PL/SQL
9 5 (1.36%) JavaScript
10 4 (1.09%) C#
11 3 (0.82%) C++
11 3 (0.82%) RPG
11 3 (0.82%) ActionScript
11 3 (0.82%) ActionScript 2.0
11 3 (0.82%) RPG IV
12 2 (0.54%) WebLogic Scripting Tool
12 2 (0.54%) VB.NET
Qualifications
1 56 (15.26%) Security Cleared
2 54 (14.71%) SC Cleared
3 37 (10.08%) Microsoft Certification
4 32 (8.72%) MCP
5 30 (8.17%) MCSE
6 16 (4.36%) Degree
7 15 (4.09%) DV Cleared
8 11 (3.00%) ITIL Foundation Certificate
8 11 (3.00%) Cisco Certification
9 6 (1.63%) ITIL Certification
10 5 (1.36%) CCNP
10 5 (1.36%) CCNA
10 5 (1.36%) VMware Certified Professional (VCP)
11 3 (0.82%) A+ Certification
12 2 (0.54%) Avaya Certification
12 2 (0.54%) MCSA
12 2 (0.54%) CNA
12 2 (0.54%) CNE
12 2 (0.54%) Novell Certification
13 1 (0.27%) CCSP
Quality Assurance & Compliance
1 38 (10.35%) SLA
2 3 (0.82%) Sarbanes-Oxley
3 2 (0.54%) QA
System Software
1 97 (26.43%) Active Directory
2 8 (2.18%) VMware Infrastructure
3 5 (1.36%) vSphere
4 3 (0.82%) Hyper-V
5 2 (0.54%) XenApp
5 2 (0.54%) Tivoli Workload Scheduler
5 2 (0.54%) Microsoft Virtual Server
5 2 (0.54%) XenDesktop
6 1 (0.27%) Citrix Presentation Server
6 1 (0.27%) Tivoli Directory Server
6 1 (0.27%) Forefront TMG
6 1 (0.27%) UAG
6 1 (0.27%) VMware ESX
6 1 (0.27%) ProxySG
6 1 (0.27%) Xen
6 1 (0.27%) XenServer
Systems Management
1 17 (4.63%) SCCM
2 15 (4.09%) Backup Exec
3 11 (3.00%) OVSD
4 5 (1.36%) NetBackup
5 4 (1.09%) Norton AntiVirus
5 4 (1.09%) Tivoli
5 4 (1.09%) SCOM
6 3 (0.82%) WSUS
7 2 (0.54%) Tivoli Storage Manager
7 2 (0.54%) Control-M
8 1 (0.27%) Unicenter
8 1 (0.27%) OpenView Configuration Management
8 1 (0.27%) HP SIM
8 1 (0.27%) NetCrunch
8 1 (0.27%) Tivoli Endpoint Manager
Vendors
1 111 (30.25%) Microsoft
2 33 (8.99%) Citrix
3 32 (8.72%) HP
4 28 (7.63%) Oracle
5 23 (6.27%) Remedy
6 22 (5.99%) VMware
7 19 (5.18%) Cisco
8 13 (3.54%) SAP
8 13 (3.54%) Symantec
9 11 (3.00%) IBM
10 10 (2.72%) Lotus
11 9 (2.45%) EMC
12 7 (1.91%) Red Hat
13 6 (1.63%) CA
13 6 (1.63%) Dell
13 6 (1.63%) Sun
14 5 (1.36%) Cerner
14 5 (1.36%) Business Objects
14 5 (1.36%) Sitecore
14 5 (1.36%) Akamai
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