The first table below looks at the demand for the 3rd Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 24 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Jul 2014
Same period 2013 Same period 2012
Third Line Support
Rank 325 319 291
Rank change year-on-year
-6 -28
Contract jobs requiring a 3rd Line Support 76 88 121
As % of all contract IT jobs located in London 0.32% 0.36% 0.46%
As % of the Job Titles category 0.35% 0.39% 0.50%
Number of daily rates quoted 43 59 61
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£300 £288 £330
Average daily rate % change year-on-year
+4.34% -12.87%
90% offered a daily rate of more than £210 £200 £210
10% offered a daily rate of more than £375 £375 £410
UK excluding London average daily rate £220 £286 £258
% change year-on-year
-23.14% +11.16%
Number of hourly rates quoted 5 7 10
Average hourly rate £22.50 £25.00 £22.00
Average hourly rate % change year-on-year
-10.00% +13.63%
UK excluding London average hourly rate £20.00 £22.50 £20.75
% change year-on-year
-11.11% +8.43%
Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21865 22414 24437
As % of all contract IT jobs located in London 92.73% 92.46% 92.88%
Number of daily rates quoted 15013 15255 15840
Average daily rate £425 £450 £425
Average daily rate % change year-on-year
-5.55% +5.88%
90% offered a daily rate of more than £265 £275 £273
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £345
% change year-on-year
- +1.37%
Number of hourly rates quoted 404 472 647
Average hourly rate £17.50 £20.00 £20.00
Average hourly rate % change year-on-year
-12.50% -
90% offered a hourly rate of more than £11.50 £13.00 £13.00
10% offered a hourly rate of more than £42.50 £42.50 £42.50
UK excluding London average hourly rate £16.50 £17.23 £18.50
% change year-on-year
-4.20% -6.89%
3rd Line Support
England

3rd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in London

3rd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support across the London region.

3rd Line Support Daily Rate Trend in London

3rd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support across the London region over the 3 months to 24 July 2014.

3rd Line Support Daily Rate Histogram in London

3rd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support across the London region.

3rd Line Support Hourly Rate Trend in London

3rd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the London region over the 3 months to 24 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +22 17 £294 -9.61% 6
Sidcup - 2 - -
Croydon +1 1 £570 +165.11%
Bromley - 1 £225 -
Chessington - - - -
Chislehurst - - - -
Bexley - - - -
Brentford - - - -
New Malden - - - -
Orpington - - - -
Teddington - - - -
Uxbridge - - - -
Docklands, London - - - -
Wimbledon - - - -
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in London

For the 6 months to 24 July 2014, IT contractor jobs across the London region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 127 (75.60%) Windows
2 88 (52.38%) Active Directory
3 71 (42.26%) MS Exchange
4 64 (38.10%) VMware
5 63 (37.50%) Microsoft
6 61 (36.31%) Windows Server 2008
7 50 (29.76%) Windows 7
8 47 (27.98%) Exchange Server 2010
9 45 (26.79%) Citrix
10 43 (25.60%) Cisco
11 39 (23.21%) Windows Server 2003
12 34 (20.24%) Finance
13 30 (17.86%) Microsoft Certification
13 30 (17.86%) VMware Infrastructure
14 29 (17.26%) Firewall
15 28 (16.67%) Blackberry
16 27 (16.07%) MCSE
16 27 (16.07%) SQL
17 26 (15.48%) MS Office
17 26 (15.48%) Windows XP
17 26 (15.48%) Windows Server 2012
18 25 (14.88%) ITIL
19 24 (14.29%) DNS
20 23 (13.69%) SQL Server
20 23 (13.69%) SAN
21 21 (12.50%) CCNA
21 21 (12.50%) Cisco Certification
21 21 (12.50%) Blackberry Enterprise Server
21 21 (12.50%) LAN
22 20 (11.90%) TCP/IP

3rd Line Support
Top Related IT Skills in London by Category

For the 6 months to 24 July 2014, IT contractor jobs across the London region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 71 (42.26%) MS Exchange
2 47 (27.98%) Exchange Server 2010
3 21 (12.50%) Blackberry Enterprise Server
4 20 (11.90%) Exchange Server 2007
5 13 (7.74%) Exchange Server 2003
6 9 (5.36%) SharePoint
7 7 (4.17%) Lync
8 5 (2.98%) IIS
9 4 (2.38%) IBM Notes
10 3 (1.79%) Apache
11 2 (1.19%) WebLogic
11 2 (1.19%) Exchange Server 2000
11 2 (1.19%) Exchange Server 2013
11 2 (1.19%) Oracle Service Bus
12 1 (0.60%) Node.js
12 1 (0.60%) SharePoint 2010
12 1 (0.60%) Liferay
12 1 (0.60%) WordPress
12 1 (0.60%) CMS
12 1 (0.60%) IBM HTTP Server
Applications
1 26 (15.48%) MS Office
2 18 (10.71%) MS Excel
3 1 (0.60%) MS PowerPoint
3 1 (0.60%) MS Visio
3 1 (0.60%) MS Project
Business Applications
1 2 (1.19%) Dynamics AX
2 1 (0.60%) Academy Housing
2 1 (0.60%) Academy Revenues and Benefits
Cloud Services
1 13 (7.74%) Office 365
2 1 (0.60%) Microsoft Azure
Communications & Networking
1 29 (17.26%) Firewall
2 24 (14.29%) DNS
3 23 (13.69%) SAN
4 21 (12.50%) LAN
5 20 (11.90%) TCP/IP
5 20 (11.90%) WAN
6 13 (7.74%) DHCP
7 8 (4.76%) VoIP
7 8 (4.76%) VPN
8 5 (2.98%) MPLS
9 4 (2.38%) Wireless
10 3 (1.79%) Cisco ASA
10 3 (1.79%) Network Security
10 3 (1.79%) BIG-IP
10 3 (1.79%) Internet
10 3 (1.79%) DSL
10 3 (1.79%) WLAN
11 2 (1.19%) SSL
11 2 (1.19%) LDAP
11 2 (1.19%) NetScreen
Database & Business Intelligence
1 23 (13.69%) SQL Server
2 12 (7.14%) Oracle Database
3 8 (4.76%) SQL Server 2005
3 8 (4.76%) SQL Server 2008
4 6 (3.57%) Oracle Database 11g
5 4 (2.38%) DTS
5 4 (2.38%) SQL Server Reporting Services
5 4 (2.38%) SQL Server Integration Services
5 4 (2.38%) SQL Server Analysis Services
6 3 (1.79%) SQL Server 2000
6 3 (1.79%) Oracle Database 10g
7 2 (1.19%) Crystal Reports
7 2 (1.19%) Oracle9i Database
7 2 (1.19%) Cognos Impromptu
8 1 (0.60%) MongoDB
8 1 (0.60%) Oracle Exadata
8 1 (0.60%) Oracle ODI
8 1 (0.60%) Oracle Database 12c
8 1 (0.60%) MySQL
Development Applications
1 2 (1.19%) MSI
2 1 (0.60%) Introscope
2 1 (0.60%) ProC
General
1 34 (20.24%) Finance
2 13 (7.74%) Banking
3 3 (1.79%) Law
4 2 (1.19%) Retail
4 2 (1.19%) Investment Banking
4 2 (1.19%) Retail Banking
4 2 (1.19%) Telecoms
5 1 (0.60%) Legal
5 1 (0.60%) Publishing
5 1 (0.60%) Back Office
5 1 (0.60%) Local Government
5 1 (0.60%) Multimedia
Libraries, Frameworks & Software Standards
1 9 (5.36%) Application Packaging
2 2 (1.19%) Web Services
2 2 (1.19%) XML
2 2 (1.19%) J2EE
2 2 (1.19%) WSDL
2 2 (1.19%) Middleware
3 1 (0.60%) Kafka
3 1 (0.60%) Spring
Miscellaneous
1 28 (16.67%) Blackberry
2 6 (3.57%) Thin Client
2 6 (3.57%) Fat Client
3 5 (2.98%) Replication
4 3 (1.79%) Hedge funds
5 2 (1.19%) NHS
5 2 (1.19%) Computer Science
5 2 (1.19%) Management Information System
6 1 (0.60%) iPad
6 1 (0.60%) EqualLogic
6 1 (0.60%) Open Source
6 1 (0.60%) Video Conferencing
6 1 (0.60%) iPhone
6 1 (0.60%) Clustering
6 1 (0.60%) CCTV
6 1 (0.60%) Derivative
6 1 (0.60%) Credit Derivative
6 1 (0.60%) Tandem
6 1 (0.60%) Firmware
6 1 (0.60%) Mainframe
Operating Systems
1 127 (75.60%) Windows
2 61 (36.31%) Windows Server 2008
3 50 (29.76%) Windows 7
4 39 (23.21%) Windows Server 2003
5 26 (15.48%) Windows XP
5 26 (15.48%) Windows Server 2012
6 20 (11.90%) Windows 8
7 15 (8.93%) Linux
8 7 (4.17%) Mac OS X
9 6 (3.57%) UNIX
10 5 (2.98%) Mac OS
11 4 (2.38%) Windows 2000 Server
12 3 (1.79%) Android
12 3 (1.79%) Windows 2000
12 3 (1.79%) Solaris
13 2 (1.19%) Windows Vista
13 2 (1.19%) Apple iOS
14 1 (0.60%) CentOS
14 1 (0.60%) Mac OS X Server
14 1 (0.60%) Windows Mobile
Processes & Methodologies
1 25 (14.88%) ITIL
2 11 (6.55%) Problem Management
3 10 (5.95%) Capacity Planning
4 9 (5.36%) Migration
5 8 (4.76%) Service Management
6 7 (4.17%) Performance Tuning
6 7 (4.17%) Disaster Recovery
6 7 (4.17%) Project Management
7 6 (3.57%) Business Continuity
7 6 (3.57%) Service Delivery
8 5 (2.98%) Information Management
9 4 (2.38%) ITSM
9 4 (2.38%) Root Cause Analysis
10 3 (1.79%) Performance Management
10 3 (1.79%) Performance Monitoring
10 3 (1.79%) Business Continuity Planning
10 3 (1.79%) Change Management
10 3 (1.79%) PRINCE
10 3 (1.79%) BCP
10 3 (1.79%) PRINCE2
Programming Languages
1 27 (16.07%) SQL
2 10 (5.95%) PowerShell
3 7 (4.17%) Perl
3 7 (4.17%) VBScript
4 5 (2.98%) VB
4 5 (2.98%) T-SQL
5 3 (1.79%) PL/SQL
5 3 (1.79%) Java
6 2 (1.19%) Shell Script
7 1 (0.60%) JCL
7 1 (0.60%) Python
7 1 (0.60%) C#
7 1 (0.60%) PHP
Qualifications
1 30 (17.86%) Microsoft Certification
2 27 (16.07%) MCSE
3 21 (12.50%) CCNA
3 21 (12.50%) Cisco Certification
4 15 (8.93%) MCITP
5 13 (7.74%) MCP
6 12 (7.14%) CCA
6 12 (7.14%) Citrix Certification
7 10 (5.95%) VMware Certified Professional (VCP)
8 9 (5.36%) CCNP
9 8 (4.76%) Security Cleared
10 7 (4.17%) MCTS
11 5 (2.98%) SC Cleared
11 5 (2.98%) MCSA
12 4 (2.38%) CCSA
13 3 (1.79%) DV Cleared
14 2 (1.19%) A+ Certification
14 2 (1.19%) ITIL Certification
15 1 (0.60%) ITIL Foundation Certificate
15 1 (0.60%) Degree
Quality Assurance & Compliance
1 7 (4.17%) SLA
2 3 (1.79%) PCI DSS
System Software
1 88 (52.38%) Active Directory
2 30 (17.86%) VMware Infrastructure
3 16 (9.52%) XenApp
4 10 (5.95%) Hyper-V
5 7 (4.17%) XenDesktop
6 6 (3.57%) ISA Server
6 6 (3.57%) Microsoft App-V
6 6 (3.57%) VMware ESX
6 6 (3.57%) VMware ESXi
7 5 (2.98%) vSphere
7 5 (2.98%) XenServer
8 4 (2.38%) Citrix Presentation Server
9 3 (1.79%) Xen
9 3 (1.79%) NLBS
10 2 (1.19%) Terminal Services
11 1 (0.60%) UAG
11 1 (0.60%) Apache ZooKeeper
11 1 (0.60%) VMware Workstation
11 1 (0.60%) Oracle RAC
11 1 (0.60%) MetaFrame
Systems Management
1 17 (10.12%) SCCM
2 7 (4.17%) Backup Exec
3 4 (2.38%) Norton AntiVirus
3 4 (2.38%) ARCserve
4 3 (1.79%) FortiGate
4 3 (1.79%) WSUS
5 2 (1.19%) Oracle Enterprise Manager
5 2 (1.19%) MOM
6 1 (0.60%) HP SIM
6 1 (0.60%) PureDisk
6 1 (0.60%) Tivoli Endpoint Manager
6 1 (0.60%) Symantec Enterprise Vault
6 1 (0.60%) SCSM
6 1 (0.60%) DameWare
6 1 (0.60%) NetBackup
6 1 (0.60%) SCOM
6 1 (0.60%) HP NNM
6 1 (0.60%) Systems Management Server (SMS)
6 1 (0.60%) MIMEsweeper
6 1 (0.60%) MAILsweeper
Vendors
1 64 (38.10%) VMware
2 63 (37.50%) Microsoft
3 45 (26.79%) Citrix
4 43 (25.60%) Cisco
5 15 (8.93%) Oracle
6 13 (7.74%) HP
7 8 (4.76%) Juniper
7 8 (4.76%) CheckPoint
7 8 (4.76%) Symantec
8 6 (3.57%) Apple
9 4 (2.38%) Avaya
9 4 (2.38%) NetApp
9 4 (2.38%) Lotus
10 3 (1.79%) 3PAR
10 3 (1.79%) SolarWinds
10 3 (1.79%) ScanSafe
10 3 (1.79%) Dell KACE
11 2 (1.19%) Sybase
11 2 (1.19%) Sun
11 2 (1.19%) Cognos
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