The table below looks at the statistics for the 3rd Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Third Line Support
Rank 336 356 304
Rank change year-on-year
+20 -52
Contract jobs requiring a 3rd Line Support 78 75 105
As % of all contract IT jobs located in London 0.32% 0.30% 0.40%
As % of the Job Titles category 0.35% 0.32% 0.43%
Number of daily rates quoted 49 49 51
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£300 £275 £290
Average daily rate % change year-on-year
+9.09% -5.17%
90% offered a daily rate of more than £174 £198 £225
10% offered a daily rate of more than £375 £371 £410
UK excluding London average daily rate £230 £273 £260
% change year-on-year
-15.59% +4.80%
Number of hourly rates quoted 3 6 9
Average hourly rate £30.82 £22.75 £22.00
Average hourly rate % change year-on-year
+35.47% +3.40%
90% offered a hourly rate of more than £23.36 £20.50 £21.30
10% offered a hourly rate of more than £138.16 £28.13 £35.00
UK excluding London average hourly rate £20.85 £22.50 £22.50
% change year-on-year
-7.32% -
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22500 23238 24253
As % of all contract IT jobs located in London 92.48% 92.90% 93.11%
Number of daily rates quoted 15318 15932 15951
Average daily rate £425 £438 £425
Average daily rate % change year-on-year
-2.85% +2.94%
90% offered a daily rate of more than £270 £275 £268
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 423 451 618
Average hourly rate £17.50 £19.13 £20.00
Average hourly rate % change year-on-year
-8.49% -4.37%
90% offered a hourly rate of more than £11.50 £13.00 £13.00
10% offered a hourly rate of more than £45.00 £41.80 £44.50
UK excluding London average hourly rate £16.50 £17.00 £18.00
% change year-on-year
-2.94% -5.55%

3rd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in London

3rd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support across the London region.

3rd Line Support Daily Rate Trend in London

3rd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support across the London region over the 3 months to 29 August 2014.

3rd Line Support Daily Rate Histogram in London

3rd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support across the London region.

3rd Line Support Hourly Rate Trend in London

3rd Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support across the London region over the 3 months to 29 August 2014.

3rd Line Support Hourly Rate Histogram in London

3rd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the London region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +23 18 £275 +6.79% 6
Docklands, London - - - -
Wimbledon - - - -
Bexley - - - -
Bromley - - - -
Chislehurst - - - -
New Malden - - - -
Orpington - - - -
Sidcup - - - -
Teddington - - - -
Uxbridge - - - -
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in London

For the 6 months to 29 August 2014, IT contractor jobs across the London region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 133 (78.24%) Windows
2 91 (53.53%) Active Directory
3 73 (42.94%) MS Exchange
4 66 (38.82%) VMware
5 61 (35.88%) Microsoft
6 56 (32.94%) Windows Server 2008
7 54 (31.76%) Windows 7
8 51 (30.00%) Exchange Server 2010
9 46 (27.06%) Cisco
10 43 (25.29%) Citrix
11 40 (23.53%) Windows Server 2003
12 36 (21.18%) Windows XP
13 33 (19.41%) MS Office
14 32 (18.82%) VMware Infrastructure
15 31 (18.24%) ITIL
16 30 (17.65%) Finance
17 28 (16.47%) Blackberry
18 27 (15.88%) Microsoft Certification
19 25 (14.71%) Exchange Server 2007
20 24 (14.12%) Firewall
20 24 (14.12%) SAN
21 23 (13.53%) MCSE
21 23 (13.53%) LAN
21 23 (13.53%) Windows Server 2012
22 22 (12.94%) WAN
22 22 (12.94%) SQL
23 20 (11.76%) Blackberry Enterprise Server
23 20 (11.76%) DNS
24 19 (11.18%) CCNA
24 19 (11.18%) SQL Server

3rd Line Support
Top Related IT Skills in London by Category

For the 6 months to 29 August 2014, IT contractor jobs across the London region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 73 (42.94%) MS Exchange
2 51 (30.00%) Exchange Server 2010
3 25 (14.71%) Exchange Server 2007
4 20 (11.76%) Blackberry Enterprise Server
5 16 (9.41%) Exchange Server 2003
6 10 (5.88%) SharePoint
7 9 (5.29%) IIS
8 7 (4.12%) IBM Notes
8 7 (4.12%) Lync
9 4 (2.35%) Apache
10 2 (1.18%) WebLogic
10 2 (1.18%) Exchange Server 2000
10 2 (1.18%) Exchange Server 2013
10 2 (1.18%) Oracle Service Bus
10 2 (1.18%) SharePoint 2010
11 1 (0.59%) WebSphere
11 1 (0.59%) Oracle Coherence
11 1 (0.59%) Node.js
11 1 (0.59%) SharePoint 2013
11 1 (0.59%) CMS
Applications
1 33 (19.41%) MS Office
2 16 (9.41%) MS Excel
3 1 (0.59%) MS Visio
3 1 (0.59%) MS PowerPoint
3 1 (0.59%) MS Project
Business Applications
1 2 (1.18%) Dynamics AX
2 1 (0.59%) Academy Housing
2 1 (0.59%) Academy Revenues and Benefits
Cloud Services
1 12 (7.06%) Office 365
2 1 (0.59%) Microsoft Azure
2 1 (0.59%) Amazon AWS
Communications & Networking
1 24 (14.12%) SAN
1 24 (14.12%) Firewall
2 23 (13.53%) LAN
3 22 (12.94%) WAN
4 20 (11.76%) DNS
5 17 (10.00%) TCP/IP
6 9 (5.29%) DHCP
7 6 (3.53%) VPN
7 6 (3.53%) VoIP
8 5 (2.94%) MPLS
9 4 (2.35%) DSL
9 4 (2.35%) NAS
9 4 (2.35%) Wireless
9 4 (2.35%) BIG-IP
10 3 (1.76%) Cisco IOS
10 3 (1.76%) Network Security
10 3 (1.76%) Internet
10 3 (1.76%) WLAN
11 2 (1.18%) LDAP
12 1 (0.59%) ADSL
Database & Business Intelligence
1 19 (11.18%) SQL Server
2 9 (5.29%) Oracle Database
3 6 (3.53%) Oracle Database 11g
3 6 (3.53%) SQL Server 2008
4 5 (2.94%) SQL Server 2005
5 3 (1.76%) Oracle Database 10g
6 2 (1.18%) MySQL
6 2 (1.18%) Crystal Reports
6 2 (1.18%) Oracle9i Database
6 2 (1.18%) Cognos Impromptu
7 1 (0.59%) RDBMS
7 1 (0.59%) MongoDB
7 1 (0.59%) Oracle Exadata
7 1 (0.59%) Oracle ODI
7 1 (0.59%) Oracle Database 12c
7 1 (0.59%) Relational Database
Development Applications
1 2 (1.18%) MSI
2 1 (0.59%) Introscope
2 1 (0.59%) JIRA
2 1 (0.59%) ProC
General
1 30 (17.65%) Finance
2 13 (7.65%) Banking
3 6 (3.53%) Law
4 5 (2.94%) Telecoms
5 4 (2.35%) Legal
6 3 (1.76%) Back Office
7 2 (1.18%) Retail Banking
7 2 (1.18%) Retail
8 1 (0.59%) Multimedia
8 1 (0.59%) Investment Banking
8 1 (0.59%) Local Government
8 1 (0.59%) Publishing
8 1 (0.59%) Corporate Banking
8 1 (0.59%) Front Office
Libraries, Frameworks & Software Standards
1 8 (4.71%) Application Packaging
2 4 (2.35%) Web Services
3 3 (1.76%) XML
4 2 (1.18%) WSDL
4 2 (1.18%) Middleware
4 2 (1.18%) .NET
4 2 (1.18%) J2EE
5 1 (0.59%) ASP.NET
5 1 (0.59%) HTML
5 1 (0.59%) Spring
5 1 (0.59%) .NET Framework
5 1 (0.59%) WCF
5 1 (0.59%) WF
5 1 (0.59%) Kafka
Miscellaneous
1 28 (16.47%) Blackberry
2 5 (2.94%) Thin Client
2 5 (2.94%) Fat Client
2 5 (2.94%) Computer Science
3 3 (1.76%) Hedge funds
3 3 (1.76%) Replication
4 2 (1.18%) Management Information System
4 2 (1.18%) NHS
5 1 (0.59%) Firmware
5 1 (0.59%) Client/Server
5 1 (0.59%) CCTV
5 1 (0.59%) Wiki
5 1 (0.59%) Video Conferencing
5 1 (0.59%) Visualisation
5 1 (0.59%) Open Source
Operating Systems
1 133 (78.24%) Windows
2 56 (32.94%) Windows Server 2008
3 54 (31.76%) Windows 7
4 40 (23.53%) Windows Server 2003
5 36 (21.18%) Windows XP
6 23 (13.53%) Windows Server 2012
7 18 (10.59%) Windows 8
8 14 (8.24%) Linux
9 8 (4.71%) Mac OS
9 8 (4.71%) UNIX
10 6 (3.53%) Mac OS X
11 4 (2.35%) Windows 2000 Server
11 4 (2.35%) Apple iOS
12 3 (1.76%) Android
12 3 (1.76%) Windows 2000
12 3 (1.76%) Solaris
13 2 (1.18%) Windows Vista
14 1 (0.59%) Windows Mobile
Processes & Methodologies
1 31 (18.24%) ITIL
2 12 (7.06%) Problem Management
3 11 (6.47%) Service Management
4 9 (5.29%) Service Delivery
4 9 (5.29%) Business Continuity
5 8 (4.71%) Capacity Planning
5 8 (4.71%) Migration
6 7 (4.12%) Disaster Recovery
7 6 (3.53%) Project Management
8 5 (2.94%) ITSM
9 4 (2.35%) Performance Management
9 4 (2.35%) Root Cause Analysis
9 4 (2.35%) BCP
9 4 (2.35%) Information Management
9 4 (2.35%) Business Continuity Planning
9 4 (2.35%) Performance Tuning
10 3 (1.76%) Performance Monitoring
10 3 (1.76%) Incident Management
10 3 (1.76%) Change Management
10 3 (1.76%) PRINCE2
Programming Languages
1 22 (12.94%) SQL
2 8 (4.71%) Perl
2 8 (4.71%) VBScript
3 7 (4.12%) PowerShell
4 3 (1.76%) VB
4 3 (1.76%) Java
4 3 (1.76%) PL/SQL
5 2 (1.18%) PHP
6 1 (0.59%) Python
6 1 (0.59%) Shell Script
6 1 (0.59%) T-SQL
Qualifications
1 27 (15.88%) Microsoft Certification
2 23 (13.53%) MCSE
3 19 (11.18%) CCNA
3 19 (11.18%) Cisco Certification
4 16 (9.41%) MCITP
5 14 (8.24%) MCP
6 12 (7.06%) CCA
6 12 (7.06%) Citrix Certification
7 10 (5.88%) VMware Certified Professional (VCP)
8 9 (5.29%) CCNP
9 8 (4.71%) MCTS
10 6 (3.53%) Security Cleared
11 5 (2.94%) A+ Certification
12 4 (2.35%) CCSA
13 3 (1.76%) MCSA
13 3 (1.76%) SC Cleared
13 3 (1.76%) DV Cleared
14 2 (1.18%) CCEA
14 2 (1.18%) ITIL Certification
14 2 (1.18%) Degree
Quality Assurance & Compliance
1 8 (4.71%) SLA
2 3 (1.76%) PCI DSS
System Software
1 91 (53.53%) Active Directory
2 32 (18.82%) VMware Infrastructure
3 13 (7.65%) XenApp
4 9 (5.29%) Hyper-V
5 6 (3.53%) Microsoft App-V
5 6 (3.53%) XenDesktop
6 5 (2.94%) VMware ESX
7 4 (2.35%) ISA Server
7 4 (2.35%) XenServer
7 4 (2.35%) NLBS
7 4 (2.35%) Citrix Presentation Server
7 4 (2.35%) vSphere
7 4 (2.35%) VMware ESXi
8 3 (1.76%) Xen
9 2 (1.18%) Terminal Services
9 2 (1.18%) UAG
10 1 (0.59%) Apache ZooKeeper
10 1 (0.59%) MetaFrame
10 1 (0.59%) Terminal Server
10 1 (0.59%) VMware Workstation
Systems Management
1 17 (10.00%) SCCM
2 8 (4.71%) Backup Exec
3 4 (2.35%) Norton AntiVirus
4 3 (1.76%) ARCserve
4 3 (1.76%) WSUS
4 3 (1.76%) FortiGate
5 2 (1.18%) SCOM
5 2 (1.18%) Oracle Enterprise Manager
5 2 (1.18%) MOM
6 1 (0.59%) Systems Management Server (SMS)
6 1 (0.59%) Nagios
6 1 (0.59%) CA SiteMinder
6 1 (0.59%) MIMEsweeper
6 1 (0.59%) DameWare
6 1 (0.59%) NetBackup
6 1 (0.59%) Zenoss
6 1 (0.59%) PureDisk
6 1 (0.59%) HP SIM
6 1 (0.59%) Tivoli Endpoint Manager
6 1 (0.59%) HP NNM
Vendors
1 66 (38.82%) VMware
2 61 (35.88%) Microsoft
3 46 (27.06%) Cisco
4 43 (25.29%) Citrix
5 14 (8.24%) Oracle
6 11 (6.47%) HP
7 8 (4.71%) CheckPoint
8 7 (4.12%) Symantec
8 7 (4.12%) Lotus
8 7 (4.12%) Apple
9 6 (3.53%) Juniper
10 4 (2.35%) Avaya
10 4 (2.35%) Dell KACE
10 4 (2.35%) NetApp
10 4 (2.35%) ScanSafe
11 3 (1.76%) SolarWinds
12 2 (1.18%) 3PAR
12 2 (1.18%) F5
12 2 (1.18%) Cognos
12 2 (1.18%) Intel
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