The first table below looks at the demand for the 3rd Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Third Line Support
Rank 314 299 327
Rank change year-on-year
-15 +28
Contract jobs requiring a 3rd Line Support 98 90 97
As % of all contract IT jobs located in London 0.41% 0.42% 0.35%
As % of the Job Titles category 0.44% 0.45% 0.37%
Number of daily rates quoted 68 41 54
Average daily rate £299 £313 £295
Average daily rate % change year-on-year
-4.40% +5.93%
90% offered a daily rate of more than £189 £205 £190
10% offered a daily rate of more than £400 £400 £400
UK excluding London average daily rate £245 £250 £250
% change year-on-year
-2.00% -
Number of hourly rates quoted 6 18 14
Average hourly rate £22.25 £27.50 £22.00
Average hourly rate % change year-on-year
-19.09% +25.00%
90% offered a hourly rate of more than £22.00 £20.65 £19.69
10% offered a hourly rate of more than £106.25 £135.00 £25.00
UK excluding London average hourly rate £20.21 £25.00 £20.03
% change year-on-year
-19.18% +24.81%
Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22398 20052 25960
As % of all contract IT jobs located in London 92.58% 92.82% 92.64%
Number of daily rates quoted 15523 13588 16690
Average daily rate £425 £450 £448
Average daily rate % change year-on-year
-5.55% +0.55%
90% offered a daily rate of more than £263 £275 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £350 £350 £350
% change year-on-year
+0.14% -0.14%
Number of hourly rates quoted 404 410 583
Average hourly rate £17.50 £19.00 £19.50
Average hourly rate % change year-on-year
-7.89% -2.56%
90% offered a hourly rate of more than £12.50 £12.50 £12.50
10% offered a hourly rate of more than £39.31 £45.00 £40.00
UK excluding London average hourly rate £17.00 £17.45 £19.21
% change year-on-year
-2.57% -9.16%
3rd Line Support
England

3rd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in London

3rd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support across the London region.

3rd Line Support Daily Rate Trend in London

3rd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support across the London region over the 3 months to 18 April 2014.

3rd Line Support Daily Rate Histogram in London

3rd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support across the London region.

3rd Line Support Hourly Rate Trend in London

3rd Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support across the London region over the 3 months to 18 April 2014.

3rd Line Support Hourly Rate Histogram in London

3rd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the London region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
City of London -9 31 £290 -3.33% 3
Croydon -12 1 - -
Uxbridge - 1 £350 -
Dagenham - - - -
Harrow - - - - 1
Hounslow - - - -
Kingston Upon Thames - - - -
Romford - - - -
Twickenham - - - -
Docklands, London - - - -
Hammersmith - - - - 1
Brentford - - - -
Bromley - - - -
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in London

For the 6 months to 18 April 2014, IT contractor jobs across the London region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 126 (72.83%) Windows
2 83 (47.98%) Active Directory
3 69 (39.88%) Windows Server 2008
4 63 (36.42%) MS Exchange
5 61 (35.26%) Microsoft
6 58 (33.53%) VMware
7 50 (28.90%) Citrix
8 42 (24.28%) Windows 7
9 40 (23.12%) Windows Server 2003
10 35 (20.23%) Cisco
11 34 (19.65%) Exchange Server 2010
12 33 (19.08%) SQL
13 31 (17.92%) Finance
14 29 (16.76%) ITIL
15 28 (16.18%) Microsoft Certification
16 27 (15.61%) MCSE
16 27 (15.61%) MS Excel
17 26 (15.03%) Blackberry
17 26 (15.03%) VMware Infrastructure
18 24 (13.87%) Windows XP
19 23 (13.29%) SQL Server
19 23 (13.29%) Exchange Server 2007
20 21 (12.14%) SCCM
21 20 (11.56%) DNS
21 20 (11.56%) HP
21 20 (11.56%) Windows Server 2012
22 19 (10.98%) Cisco Certification
22 19 (10.98%) Exchange Server 2003
23 18 (10.40%) Firewall
23 18 (10.40%) CCNA

3rd Line Support
Top Related IT Skills in London by Category

For the 6 months to 18 April 2014, IT contractor jobs across the London region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 63 (36.42%) MS Exchange
2 34 (19.65%) Exchange Server 2010
3 23 (13.29%) Exchange Server 2007
4 19 (10.98%) Exchange Server 2003
5 15 (8.67%) Blackberry Enterprise Server
6 10 (5.78%) Lync
7 9 (5.20%) SharePoint
8 6 (3.47%) Exchange Server 2000
9 4 (2.31%) IIS
10 2 (1.16%) WebLogic
11 1 (0.58%) Apache
11 1 (0.58%) IBM Notes
11 1 (0.58%) Office Communications Server
11 1 (0.58%) WorkSite
11 1 (0.58%) Oracle Service Bus
11 1 (0.58%) SharePoint 2010
Applications
1 27 (15.61%) MS Excel
2 17 (9.83%) MS Office
3 2 (1.16%) MS PowerPoint
3 2 (1.16%) MS Visio
4 1 (0.58%) AutoCAD
4 1 (0.58%) MS Project
4 1 (0.58%) Spreadsheet
Business Applications
1 1 (0.58%) SAP FI
1 1 (0.58%) Agresso
1 1 (0.58%) Dynamics CRM
1 1 (0.58%) SAP CO
1 1 (0.58%) SAP FI/CO
Cloud Services
1 6 (3.47%) Office 365
2 1 (0.58%) Microsoft Azure
Communications & Networking
1 20 (11.56%) DNS
2 18 (10.40%) Firewall
3 16 (9.25%) TCP/IP
4 13 (7.51%) DHCP
4 13 (7.51%) SAN
5 9 (5.20%) WAN
5 9 (5.20%) LAN
6 5 (2.89%) SMTP
6 5 (2.89%) VPN
7 4 (2.31%) Cisco ASA
7 4 (2.31%) Wireless
7 4 (2.31%) Internet
8 3 (1.73%) NetScreen
8 3 (1.73%) VoIP
8 3 (1.73%) SSL
8 3 (1.73%) NAS
9 2 (1.16%) Fibre Channel
10 1 (0.58%) MPLS
10 1 (0.58%) BGP
10 1 (0.58%) Ethernet
Database & Business Intelligence
1 23 (13.29%) SQL Server
2 12 (6.94%) Oracle Database
3 9 (5.20%) SQL Server 2005
4 7 (4.05%) SQL Server 2008
5 5 (2.89%) SQL Server Integration Services
6 4 (2.31%) SQL Server Analysis Services
6 4 (2.31%) SQL Server Reporting Services
6 4 (2.31%) Oracle Database 11g
6 4 (2.31%) DTS
7 3 (1.73%) SQL Server 2000
7 3 (1.73%) Oracle Database 10g
8 2 (1.16%) SQL Server 2012
8 2 (1.16%) Relational Database
8 2 (1.16%) RDBMS
8 2 (1.16%) Oracle9i Database
9 1 (0.58%) FileMaker
9 1 (0.58%) MS Access
9 1 (0.58%) Oracle Database 12c
9 1 (0.58%) MongoDB
9 1 (0.58%) Oracle Exadata
Development Applications
1 2 (1.16%) Oracle Forms
2 1 (0.58%) MSI
2 1 (0.58%) ClearCase
General
1 31 (17.92%) Finance
2 17 (9.83%) Banking
3 7 (4.05%) Investment Banking
4 4 (2.31%) Financial Institution
5 3 (1.73%) Retail
6 2 (1.16%) Back Office
6 2 (1.16%) Law
6 2 (1.16%) Retail Banking
7 1 (0.58%) Local Government
7 1 (0.58%) Publishing
Libraries, Frameworks & Software Standards
1 11 (6.36%) Application Packaging
2 3 (1.73%) XML
3 1 (0.58%) Middleware
3 1 (0.58%) J2EE
3 1 (0.58%) STL
3 1 (0.58%) HTML
3 1 (0.58%) WSDL
3 1 (0.58%) jQuery
3 1 (0.58%) WPF
3 1 (0.58%) Kafka
3 1 (0.58%) Boost C++ Libraries
Miscellaneous
1 26 (15.03%) Blackberry
2 3 (1.73%) NHS
2 3 (1.73%) Clustering
2 3 (1.73%) iPhone
3 2 (1.16%) Replication
3 2 (1.16%) Client/Server
4 1 (0.58%) Mainframe
4 1 (0.58%) Firmware
4 1 (0.58%) Thin Client
4 1 (0.58%) Video Conferencing
4 1 (0.58%) Fat Client
4 1 (0.58%) PDA
4 1 (0.58%) Derivative
4 1 (0.58%) Credit Derivative
4 1 (0.58%) Tandem
4 1 (0.58%) Management Information System
4 1 (0.58%) EqualLogic
4 1 (0.58%) iPad
Operating Systems
1 126 (72.83%) Windows
2 69 (39.88%) Windows Server 2008
3 42 (24.28%) Windows 7
4 40 (23.12%) Windows Server 2003
5 24 (13.87%) Windows XP
6 20 (11.56%) Windows Server 2012
7 17 (9.83%) Linux
8 14 (8.09%) UNIX
9 13 (7.51%) Windows 8
10 10 (5.78%) Windows 2000
11 9 (5.20%) Solaris
12 4 (2.31%) AIX
13 3 (1.73%) Windows 2000 Server
14 2 (1.16%) Mac OS X
15 1 (0.58%) MVS
15 1 (0.58%) Mac OS X Server
15 1 (0.58%) Windows Vista
15 1 (0.58%) CentOS
15 1 (0.58%) Mac OS
Processes & Methodologies
1 29 (16.76%) ITIL
2 12 (6.94%) Problem Management
3 9 (5.20%) Change Management
4 8 (4.62%) Migration
5 6 (3.47%) Performance Tuning
5 6 (3.47%) Server Monitoring
5 6 (3.47%) Information Management
6 5 (2.89%) Time Management
6 5 (2.89%) Disaster Recovery
7 4 (2.31%) Root Cause Analysis
7 4 (2.31%) Performance Analysis
7 4 (2.31%) Infrastructure Management
7 4 (2.31%) Service Delivery
7 4 (2.31%) Service Management
7 4 (2.31%) Project Management
8 3 (1.73%) Configuration Management
8 3 (1.73%) PRINCE
8 3 (1.73%) Load Balancing
8 3 (1.73%) Data Protection
8 3 (1.73%) Performance Monitoring
Programming Languages
1 33 (19.08%) SQL
2 9 (5.20%) PowerShell
2 9 (5.20%) VB
3 7 (4.05%) T-SQL
4 5 (2.89%) Perl
4 5 (2.89%) PL/SQL
5 3 (1.73%) VBScript
6 2 (1.16%) C#
6 2 (1.16%) C++
6 2 (1.16%) Shell Script
7 1 (0.58%) JCL
7 1 (0.58%) VBA
7 1 (0.58%) Java
7 1 (0.58%) JavaScript
7 1 (0.58%) Python
7 1 (0.58%) Bash Shell
Qualifications
1 28 (16.18%) Microsoft Certification
2 27 (15.61%) MCSE
3 19 (10.98%) Cisco Certification
4 18 (10.40%) CCNA
5 14 (8.09%) MCP
6 13 (7.51%) VMware Certified Professional (VCP)
7 12 (6.94%) MCITP
7 12 (6.94%) CCA
7 12 (6.94%) Citrix Certification
7 12 (6.94%) CCNP
8 10 (5.78%) MCTS
9 8 (4.62%) Security Cleared
10 6 (3.47%) SC Cleared
10 6 (3.47%) CCEA
11 5 (2.89%) MCSA
12 4 (2.31%) DV Cleared
13 3 (1.73%) ITIL Certification
13 3 (1.73%) Degree
13 3 (1.73%) CCSA
14 1 (0.58%) CCIE
Quality Assurance & Compliance
1 5 (2.89%) SLA
2 1 (0.58%) PCI DSS
System Software
1 83 (47.98%) Active Directory
2 26 (15.03%) VMware Infrastructure
3 18 (10.40%) XenApp
4 13 (7.51%) Hyper-V
5 9 (5.20%) vSphere
5 9 (5.20%) VMware ESX
6 7 (4.05%) XenServer
6 7 (4.05%) XenDesktop
7 5 (2.89%) ISA Server
7 5 (2.89%) Microsoft App-V
8 4 (2.31%) Veritas Volume Manager
8 4 (2.31%) Veritas File System
8 4 (2.31%) Veritas Cluster Server
9 3 (1.73%) VMware Workstation
9 3 (1.73%) VMware ESXi
10 1 (0.58%) MetaFrame
10 1 (0.58%) Oracle RAC
10 1 (0.58%) Xen
10 1 (0.58%) Apache ZooKeeper
Systems Management
1 21 (12.14%) SCCM
2 8 (4.62%) Backup Exec
3 6 (3.47%) MAILsweeper
4 4 (2.31%) Symantec Enterprise Vault
4 4 (2.31%) SCOM
5 3 (1.73%) WSUS
5 3 (1.73%) NetBackup
5 3 (1.73%) HP SIM
6 2 (1.16%) Oracle Enterprise Manager
6 2 (1.16%) MOM
7 1 (0.58%) Systems Management Server (SMS)
7 1 (0.58%) Norton AntiVirus
7 1 (0.58%) ARCserve
7 1 (0.58%) Tivoli
7 1 (0.58%) EMC NetWorker
7 1 (0.58%) HP NNM
7 1 (0.58%) SCSM
Vendors
1 61 (35.26%) Microsoft
2 58 (33.53%) VMware
3 50 (28.90%) Citrix
4 35 (20.23%) Cisco
5 20 (11.56%) HP
6 17 (9.83%) Oracle
7 8 (4.62%) Symantec
8 7 (4.05%) EMC
9 6 (3.47%) NetApp
9 6 (3.47%) Veritas
9 6 (3.47%) Juniper
9 6 (3.47%) Clearswift
10 5 (2.89%) Websense
10 5 (2.89%) CheckPoint
10 5 (2.89%) AppSense
10 5 (2.89%) TOWER Software
10 5 (2.89%) 3PAR
11 4 (2.31%) RightFax
11 4 (2.31%) Open Text
11 4 (2.31%) Sophos
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