The table below looks at the statistics for the 3rd Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Third Line Support
Rank 324 342 275
Rank change year-on-year
+18 -67
Contract jobs requiring a 3rd Line Support 85 82 107
As % of all contract IT jobs located in London 0.37% 0.34% 0.50%
As % of the Job Titles category 0.40% 0.36% 0.54%
Number of daily rates quoted 59 46 63
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£300 £250 £275
Average daily rate % change year-on-year
+20.00% -9.09%
90% offered a daily rate of more than £219 £160 £178
10% offered a daily rate of more than £375 £383 £375
UK excluding London average daily rate £265 £260 £263
% change year-on-year
+1.92% -0.95%
Number of hourly rates quoted 1 4 13
Average hourly rate £23.00 £22.50 £22.00
Average hourly rate % change year-on-year
+2.22% +2.27%
UK excluding London average hourly rate £24.00 £23.20 £21.50
% change year-on-year
+3.44% +7.90%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
21269 22575 19948
As % of all contract IT jobs located in London 92.25% 93.08% 93.23%
Number of daily rates quoted 15335 15541 13354
Average daily rate £435 £438 £425
Average daily rate % change year-on-year
-0.57% +2.94%
90% offered a daily rate of more than £263 £275 £265
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 397 386 546
Average hourly rate £17.00 £19.00 £19.50
Average hourly rate % change year-on-year
-10.52% -2.56%
90% offered a hourly rate of more than £11.50 £12.50 £12.50
10% offered a hourly rate of more than £34.18 £39.60 £45.00
UK excluding London average hourly rate £16.00 £17.00 £18.00
% change year-on-year
-5.88% -5.55%

3rd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in London

3rd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support across the London region.

3rd Line Support Daily Rate Trend in London

3rd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support across the London region over the 3 months to 19 December 2014.

3rd Line Support Daily Rate Histogram in London

3rd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support across the London region.

3rd Line Support Hourly Rate Trend in London

3rd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the London region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +5 15 £277 -7.90% 7
Canary Wharf - 3 £175 -
Hayes - 3 - -
Hounslow - - - -
Sidcup - - - -
Southall - - - -
Teddington - - - - 1
Bromley - - - -
Chessington - - - - 1
Croydon - - - -
Enfield - - - -
Greenford - - - -
Greenwich - - - -
Wimbledon - - - -
Docklands, London - - - -
Ealing - - - - 1
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in London

For the 6 months to 19 December 2014, IT contractor jobs across the London region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 140 (80.46%) Windows
2 102 (58.62%) Active Directory
3 89 (51.15%) VMware
4 81 (46.55%) MS Exchange
4 81 (46.55%) Windows Server 2008
5 68 (39.08%) Microsoft
6 64 (36.78%) Citrix
7 59 (33.91%) Windows 7
8 56 (32.18%) Cisco
9 52 (29.89%) Windows Server 2003
10 50 (28.74%) Exchange Server 2010
11 48 (27.59%) VMware Infrastructure
12 41 (23.56%) Finance
13 40 (22.99%) WAN
13 40 (22.99%) ITIL
14 39 (22.41%) Windows XP
15 38 (21.84%) Firewall
16 37 (21.26%) LAN
16 37 (21.26%) Windows Server 2012
17 36 (20.69%) SAN
18 29 (16.67%) SQL
18 29 (16.67%) SQL Server
19 28 (16.09%) Exchange Server 2007
20 27 (15.52%) MS Office
21 26 (14.94%) Blackberry
22 24 (13.79%) DNS
22 24 (13.79%) HP
23 22 (12.64%) MS Excel
24 21 (12.07%) Exchange Server 2003
25 20 (11.49%) Symantec

3rd Line Support
Top Related IT Skills in London by Category

For the 6 months to 19 December 2014, IT contractor jobs across the London region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 81 (46.55%) MS Exchange
2 50 (28.74%) Exchange Server 2010
3 28 (16.09%) Exchange Server 2007
4 21 (12.07%) Exchange Server 2003
5 16 (9.20%) SharePoint
5 16 (9.20%) Blackberry Enterprise Server
6 15 (8.62%) IIS
7 11 (6.32%) Lync
8 10 (5.75%) IBM Notes
9 8 (4.60%) Exchange Server 2013
10 5 (2.87%) Apache
11 3 (1.72%) SharePoint 2010
11 3 (1.72%) SharePoint 2013
12 2 (1.15%) Oracle Service Bus
12 2 (1.15%) WebSphere
13 1 (0.57%) BizTalk Server
13 1 (0.57%) WebLogic Portal
13 1 (0.57%) WebSphere Application Server
13 1 (0.57%) WebLogic
13 1 (0.57%) JBoss
Applications
1 27 (15.52%) MS Office
2 22 (12.64%) MS Excel
3 3 (1.72%) MS PowerPoint
4 1 (0.57%) PrintSoft PReS
Business Applications
1 1 (0.57%) Agresso
1 1 (0.57%) Academy Housing
1 1 (0.57%) Academy Revenues and Benefits
1 1 (0.57%) Cognos Planning
Cloud Services
1 4 (2.30%) Office 365
1 4 (2.30%) Microsoft Azure
2 1 (0.57%) Amazon AWS
Communications & Networking
1 40 (22.99%) WAN
2 38 (21.84%) Firewall
3 37 (21.26%) LAN
4 36 (20.69%) SAN
5 24 (13.79%) DNS
6 19 (10.92%) VPN
7 18 (10.34%) TCP/IP
8 16 (9.20%) DHCP
9 14 (8.05%) MPLS
10 10 (5.75%) NAS
11 9 (5.17%) VoIP
12 8 (4.60%) BIG-IP
13 7 (4.02%) DSL
13 7 (4.02%) VLAN
14 5 (2.87%) FTP
14 5 (2.87%) Wireless
15 4 (2.30%) Cisco IOS
16 3 (1.72%) Internet
16 3 (1.72%) LDAP
16 3 (1.72%) Reverse Proxy
Database & Business Intelligence
1 29 (16.67%) SQL Server
2 11 (6.32%) SQL Server 2008
3 6 (3.45%) SQL Server 2005
4 1 (0.57%) FileMaker
4 1 (0.57%) RDBMS
4 1 (0.57%) Cognos Impromptu
4 1 (0.57%) MS Access
4 1 (0.57%) MySQL
4 1 (0.57%) Crystal Reports
4 1 (0.57%) SQL Server Reporting Services
4 1 (0.57%) Oracle Database 11g
4 1 (0.57%) SQL Server 2012
4 1 (0.57%) MongoDB
4 1 (0.57%) Oracle Database
4 1 (0.57%) Relational Database
4 1 (0.57%) Oracle ODI
Development Applications
1 2 (1.15%) JIRA
1 2 (1.15%) MSI
2 1 (0.57%) Introscope
General
1 41 (23.56%) Finance
2 15 (8.62%) Banking
3 11 (6.32%) Telecoms
4 6 (3.45%) Law
5 5 (2.87%) Legal
5 5 (2.87%) Back Office
6 2 (1.15%) Multimedia
7 1 (0.57%) Local Government
7 1 (0.57%) Investment Banking
7 1 (0.57%) Retail
7 1 (0.57%) Corporate Banking
7 1 (0.57%) Marketing
7 1 (0.57%) Front Office
7 1 (0.57%) Advertising
7 1 (0.57%) Publishing
Libraries, Frameworks & Software Standards
1 5 (2.87%) Web Services
2 2 (1.15%) .NET
2 2 (1.15%) Middleware
3 1 (0.57%) WebSphere MQ
3 1 (0.57%) WSDL
3 1 (0.57%) J2EE
3 1 (0.57%) HTML
3 1 (0.57%) ASP.NET
3 1 (0.57%) XML
3 1 (0.57%) Spring
3 1 (0.57%) .NET Framework
3 1 (0.57%) Application Packaging
3 1 (0.57%) WCF
3 1 (0.57%) WF
3 1 (0.57%) LAMP
3 1 (0.57%) Kafka
Miscellaneous
1 26 (14.94%) Blackberry
2 15 (8.62%) Replication
3 9 (5.17%) Computer Science
4 8 (4.60%) Fat Client
4 8 (4.60%) Thin Client
5 7 (4.02%) Management Information System
5 7 (4.02%) Analytical Skills
6 4 (2.30%) iPad
7 3 (1.72%) Video Conferencing
8 2 (1.15%) Enterprise Storage
9 1 (0.57%) CCTV
9 1 (0.57%) Smartphone
9 1 (0.57%) Wiki
9 1 (0.57%) CLARiiON
9 1 (0.57%) Fixed Income
9 1 (0.57%) Open Source
9 1 (0.57%) Visualisation
Operating Systems
1 140 (80.46%) Windows
2 81 (46.55%) Windows Server 2008
3 59 (33.91%) Windows 7
4 52 (29.89%) Windows Server 2003
5 39 (22.41%) Windows XP
6 37 (21.26%) Windows Server 2012
7 16 (9.20%) Windows 8
8 10 (5.75%) Linux
8 10 (5.75%) UNIX
9 9 (5.17%) Mac OS
10 5 (2.87%) Solaris
10 5 (2.87%) Apple iOS
11 4 (2.30%) Android
12 3 (1.72%) Mac OS X
12 3 (1.72%) Windows 2000 Server
13 2 (1.15%) Red Hat Enterprise Linux
13 2 (1.15%) Windows Vista
13 2 (1.15%) Ubuntu
14 1 (0.57%) Fedora
14 1 (0.57%) Mac OS X Server
Processes & Methodologies
1 40 (22.99%) ITIL
2 14 (8.05%) Problem Management
2 14 (8.05%) Service Management
3 13 (7.47%) Migration
4 11 (6.32%) Service Delivery
4 11 (6.32%) Disaster Recovery
5 10 (5.75%) Business Continuity
5 10 (5.75%) Asset Management
6 7 (4.02%) Performance Management
7 6 (3.45%) Business Continuity Planning
7 6 (3.45%) ITSM
7 6 (3.45%) Information Security
7 6 (3.45%) BCP
8 5 (2.87%) PRINCE2
8 5 (2.87%) Incident Management
8 5 (2.87%) Mentoring
8 5 (2.87%) Coaching
9 4 (2.30%) Quality Management
9 4 (2.30%) Agile Software Development
9 4 (2.30%) Project Management
Programming Languages
1 29 (16.67%) SQL
2 11 (6.32%) PowerShell
3 8 (4.60%) VBScript
4 5 (2.87%) VB
5 3 (1.72%) Shell Script
5 3 (1.72%) Java
5 3 (1.72%) Perl
6 1 (0.57%) PHP
6 1 (0.57%) PL/SQL
6 1 (0.57%) Python
Qualifications
1 20 (11.49%) Microsoft Certification
2 15 (8.62%) MCSE
3 12 (6.90%) MCITP
4 9 (5.17%) A+ Certification
5 8 (4.60%) MCP
6 6 (3.45%) Security Cleared
6 6 (3.45%) Cisco Certification
6 6 (3.45%) CCA
6 6 (3.45%) Citrix Certification
6 6 (3.45%) CCNA
7 4 (2.30%) Degree
7 4 (2.30%) VMware Certified Professional (VCP)
8 3 (1.72%) CCNP
8 3 (1.72%) MCSA
8 3 (1.72%) MCTS
8 3 (1.72%) SC Cleared
9 2 (1.15%) CCEA
10 1 (0.57%) MCDBA
10 1 (0.57%) BC Cleared
10 1 (0.57%) CCEE
Quality Assurance & Compliance
1 17 (9.77%) SLA
2 1 (0.57%) PCI DSS
System Software
1 102 (58.62%) Active Directory
2 48 (27.59%) VMware Infrastructure
3 19 (10.92%) XenApp
4 17 (9.77%) Hyper-V
5 10 (5.75%) Citrix Presentation Server
6 9 (5.17%) VMware ESX
7 8 (4.60%) vSphere
8 7 (4.02%) NLBS
8 7 (4.02%) Xen
8 7 (4.02%) XenDesktop
9 5 (2.87%) UAG
10 4 (2.30%) Forefront TMG
10 4 (2.30%) Microsoft App-V
10 4 (2.30%) ISA Server
11 3 (1.72%) XenServer
11 3 (1.72%) VMware ESXi
12 2 (1.15%) VMware Server
12 2 (1.15%) Firmware
13 1 (0.57%) Terminal Services
13 1 (0.57%) Squid
Systems Management
1 19 (10.92%) Backup Exec
1 19 (10.92%) SCCM
2 12 (6.90%) Norton AntiVirus
3 8 (4.60%) SCOM
4 6 (3.45%) WSUS
5 4 (2.30%) FortiGate
6 3 (1.72%) NetBackup
6 3 (1.72%) HP SIM
7 2 (1.15%) Tivoli Endpoint Manager
7 2 (1.15%) Cisco UCCX
7 2 (1.15%) ARCserve
8 1 (0.57%) Nagios
8 1 (0.57%) CA SiteMinder
8 1 (0.57%) MIMEsweeper
8 1 (0.57%) Oracle Enterprise Manager
8 1 (0.57%) Foglight
8 1 (0.57%) DameWare
8 1 (0.57%) PureDisk
8 1 (0.57%) SolarWinds Orion
8 1 (0.57%) Zenoss
Vendors
1 89 (51.15%) VMware
2 68 (39.08%) Microsoft
3 64 (36.78%) Citrix
4 56 (32.18%) Cisco
5 24 (13.79%) HP
6 20 (11.49%) Symantec
7 12 (6.90%) Dell
8 10 (5.75%) Lotus
9 9 (5.17%) CheckPoint
9 9 (5.17%) Veeam
10 8 (4.60%) NetApp
10 8 (4.60%) Juniper
11 7 (4.02%) Kaspersky
11 7 (4.02%) SolarWinds
12 6 (3.45%) F5
12 6 (3.45%) Oracle
12 6 (3.45%) EMC
13 5 (2.87%) AppSense
13 5 (2.87%) 3PAR
14 4 (2.30%) Dell KACE
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