The table below looks at the statistics for the 3rd Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 27 February 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Feb 2015
Same period 2014 Same period 2013
Third Line Support
Rank 328 300 270
Rank change year-on-year
-28 -30
Contract jobs requiring a 3rd Line Support 71 84 101
As % of all contract IT jobs located in London 0.33% 0.39% 0.51%
As % of the Job Titles category 0.36% 0.42% 0.55%
Number of daily rates quoted 51 51 47
Average daily rate
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of your Daily Rate
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£300 £295 £313
Average daily rate % change year-on-year
+1.69% -5.60%
90% offered a daily rate of more than £175 £170 £219
10% offered a daily rate of more than £400 £400 £368
UK excluding London average daily rate £275 £260 £243
% change year-on-year
+5.76% +7.21%
Number of hourly rates quoted 8 6 15
Average hourly rate £25.88 £23.25 £26.50
Average hourly rate % change year-on-year
+11.29% -12.26%
90% offered a hourly rate of more than £19.60 £22.25 £19.40
10% offered a hourly rate of more than £69.63 £107.50 £96.00
UK excluding London average hourly rate £23.13 £23.50 £21.50
% change year-on-year
-1.59% +9.30%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
19643 20190 18456
As % of all contract IT jobs located in London 92.52% 92.91% 93.24%
Number of daily rates quoted 13788 13644 12573
Average daily rate £446 £425 £425
Average daily rate % change year-on-year
+4.82% -
90% offered a daily rate of more than £275 £270 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £345
% change year-on-year
+7.14% +1.44%
Number of hourly rates quoted 323 387 425
Average hourly rate £18.50 £19.00 £19.22
Average hourly rate % change year-on-year
-2.63% -1.11%
90% offered a hourly rate of more than £12.50 £13.00 £12.45
10% offered a hourly rate of more than £50.00 £44.50 £42.50
UK excluding London average hourly rate £16.74 £17.00 £17.50
% change year-on-year
-1.55% -2.85%

3rd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in London

3rd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support across the London region.

3rd Line Support Daily Rate Trend in London

3rd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support across the London region over the 3 months to 27 February 2015.

3rd Line Support Daily Rate Histogram in London

3rd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support across the London region.

3rd Line Support Hourly Rate Trend in London

3rd Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support across the London region over the 3 months to 27 February 2015.

3rd Line Support Hourly Rate Histogram in London

3rd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the London region over the 3 months to 27 February 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +10 17 £310 +12.72% 7
Romford - 2 - -
Teddington - - - -
Twickenham - - - -
Wembley - - - -
Docklands, London - - - -
Greenwich - - - -
Wimbledon - - - -
Mayfair - - - -
Barking - - - -
Chessington - - - -
Croydon - - - -
Greenford - - - -
Hayes - - - -
Hounslow - - - -
Ilford - - - -
Rainham - - - -
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in London

For the 6 months to 27 February 2015, IT contractor jobs across the London region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 129 (78.66%) Windows
2 87 (53.05%) Active Directory
3 86 (52.44%) VMware
4 78 (47.56%) Windows Server 2008
5 70 (42.68%) MS Exchange
5 70 (42.68%) Microsoft
6 68 (41.46%) Citrix
7 57 (34.76%) Cisco
8 50 (30.49%) Windows 7
9 49 (29.88%) VMware Infrastructure
10 46 (28.05%) Firewall
11 44 (26.83%) Finance
11 44 (26.83%) Windows Server 2012
12 41 (25.00%) Exchange Server 2010
12 41 (25.00%) WAN
13 40 (24.39%) Windows Server 2003
14 39 (23.78%) LAN
15 35 (21.34%) SAN
16 31 (18.90%) SQL Server
17 29 (17.68%) ITIL
18 28 (17.07%) MS Excel
18 28 (17.07%) DNS
19 27 (16.46%) XenApp
20 24 (14.63%) HP
20 24 (14.63%) SQL
21 21 (12.80%) Windows 8
21 21 (12.80%) Microsoft Certification
21 21 (12.80%) VPN
21 21 (12.80%) DHCP
21 21 (12.80%) Exchange Server 2007

3rd Line Support
Top Related IT Skills in London by Category

For the 6 months to 27 February 2015, IT contractor jobs across the London region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 70 (42.68%) MS Exchange
2 41 (25.00%) Exchange Server 2010
3 21 (12.80%) Exchange Server 2007
4 19 (11.59%) IIS
4 19 (11.59%) SharePoint
5 17 (10.37%) Exchange Server 2003
6 13 (7.93%) Blackberry Enterprise Server
6 13 (7.93%) Lync
7 12 (7.32%) Exchange Server 2013
8 4 (2.44%) SharePoint 2010
8 4 (2.44%) SharePoint 2013
8 4 (2.44%) IBM Notes
9 3 (1.83%) Apache
9 3 (1.83%) WebSphere
10 2 (1.22%) Oracle Service Bus
11 1 (0.61%) Exchange Server 2000
11 1 (0.61%) TIBCO EMS
11 1 (0.61%) WorkSite
11 1 (0.61%) Tomcat
11 1 (0.61%) BizTalk Server
Applications
1 28 (17.07%) MS Excel
2 19 (11.59%) MS Office
3 3 (1.83%) MS PowerPoint
4 1 (0.61%) PrintSoft PReS
Business Applications
1 2 (1.22%) Dynamics CRM
2 1 (0.61%) Cognos Planning
2 1 (0.61%) thinkFolio
2 1 (0.61%) Agresso
Cloud Services
1 8 (4.88%) Office 365
2 6 (3.66%) Amazon AWS
3 3 (1.83%) Microsoft Azure
4 1 (0.61%) Cloud Computing
Communications & Networking
1 46 (28.05%) Firewall
2 41 (25.00%) WAN
3 39 (23.78%) LAN
4 35 (21.34%) SAN
5 28 (17.07%) DNS
6 21 (12.80%) VPN
6 21 (12.80%) DHCP
7 17 (10.37%) TCP/IP
7 17 (10.37%) MPLS
8 11 (6.71%) VLAN
9 9 (5.49%) NAS
10 7 (4.27%) BIG-IP
10 7 (4.27%) VoIP
11 6 (3.66%) FTP
11 6 (3.66%) DSL
12 5 (3.05%) Cisco IOS
13 4 (2.44%) Cisco PIX
13 4 (2.44%) VPLS
13 4 (2.44%) Wireless
13 4 (2.44%) Internet
Database & Business Intelligence
1 31 (18.90%) SQL Server
2 13 (7.93%) SQL Server 2008
3 8 (4.88%) SQL Server 2005
4 1 (0.61%) SQL Server 2012
4 1 (0.61%) Oracle Database
4 1 (0.61%) MS Access
4 1 (0.61%) Oracle Database 10g
4 1 (0.61%) FileMaker
4 1 (0.61%) SQL Server Reporting Services
Development Applications
1 1 (0.61%) MSI
1 1 (0.61%) JIRA
General
1 44 (26.83%) Finance
2 11 (6.71%) Banking
3 6 (3.66%) Telecoms
4 4 (2.44%) Retail
5 2 (1.22%) Multimedia
5 2 (1.22%) Back Office
6 1 (0.61%) Financial Institution
6 1 (0.61%) Front Office
6 1 (0.61%) Law
6 1 (0.61%) Legal
6 1 (0.61%) Advertising
6 1 (0.61%) Publishing
6 1 (0.61%) Investment Banking
6 1 (0.61%) Marketing
Libraries, Frameworks & Software Standards
1 7 (4.27%) Web Services
2 3 (1.83%) Middleware
3 2 (1.22%) WebSphere MQ
4 1 (0.61%) HTML
4 1 (0.61%) LAMP
4 1 (0.61%) Java EE
4 1 (0.61%) Application Packaging
4 1 (0.61%) FIX Protocol
Miscellaneous
1 16 (9.76%) Blackberry
2 13 (7.93%) Replication
3 12 (7.32%) Analytical Skills
4 7 (4.27%) Fat Client
4 7 (4.27%) Management Information System
4 7 (4.27%) Thin Client
5 6 (3.66%) Computer Science
6 4 (2.44%) Video Conferencing
6 4 (2.44%) iPad
7 3 (1.83%) Hedge funds
7 3 (1.83%) Client/Server
8 2 (1.22%) Enterprise Storage
8 2 (1.22%) User Experience
9 1 (0.61%) FMCG
9 1 (0.61%) CLARiiON
9 1 (0.61%) Fixed Income
9 1 (0.61%) PKI
9 1 (0.61%) Smartphone
9 1 (0.61%) Derivative
Operating Systems
1 129 (78.66%) Windows
2 78 (47.56%) Windows Server 2008
3 50 (30.49%) Windows 7
4 44 (26.83%) Windows Server 2012
5 40 (24.39%) Windows Server 2003
6 21 (12.80%) Windows 8
7 18 (10.98%) Windows XP
8 10 (6.10%) UNIX
9 8 (4.88%) Linux
10 7 (4.27%) Solaris
11 6 (3.66%) Mac OS X
12 5 (3.05%) Apple iOS
13 4 (2.44%) Android
13 4 (2.44%) Mac OS
14 2 (1.22%) Windows 2000 Server
14 2 (1.22%) Red Hat Enterprise Linux
14 2 (1.22%) Ubuntu
15 1 (0.61%) Mac OS X Server
15 1 (0.61%) Fedora
Processes & Methodologies
1 29 (17.68%) ITIL
2 14 (8.54%) Problem Management
3 13 (7.93%) Asset Management
4 11 (6.71%) Migration
5 10 (6.10%) Business Continuity
6 9 (5.49%) Service Management
6 9 (5.49%) Disaster Recovery
7 8 (4.88%) Project Management
7 8 (4.88%) Mentoring
7 8 (4.88%) Coaching
8 7 (4.27%) Service Delivery
9 6 (3.66%) Change Management
9 6 (3.66%) Information Security
9 6 (3.66%) Performance Management
10 5 (3.05%) ITSM
10 5 (3.05%) BCP
10 5 (3.05%) PRINCE2
10 5 (3.05%) Business Continuity Planning
11 4 (2.44%) Quality Management
11 4 (2.44%) Agile Software Development
Programming Languages
1 24 (14.63%) SQL
2 9 (5.49%) PowerShell
3 5 (3.05%) VBScript
4 3 (1.83%) VB
4 3 (1.83%) Shell Script
4 3 (1.83%) Java
5 1 (0.61%) JavaScript
Qualifications
1 21 (12.80%) Microsoft Certification
2 18 (10.98%) MCSE
3 13 (7.93%) Cisco Certification
4 11 (6.71%) CCNP
4 11 (6.71%) MCITP
5 8 (4.88%) MCP
5 8 (4.88%) CCNA
5 8 (4.88%) CCA
5 8 (4.88%) Citrix Certification
6 5 (3.05%) CCEA
6 5 (3.05%) Degree
6 5 (3.05%) MCTS
6 5 (3.05%) Security Cleared
7 4 (2.44%) CCIE
7 4 (2.44%) A+ Certification
7 4 (2.44%) VMware Certified Professional (VCP)
8 2 (1.22%) SC Cleared
8 2 (1.22%) MCSA
8 2 (1.22%) VCP4
9 1 (0.61%) CCEE
Quality Assurance & Compliance
1 16 (9.76%) SLA
System Software
1 87 (53.05%) Active Directory
2 49 (29.88%) VMware Infrastructure
3 27 (16.46%) XenApp
4 19 (11.59%) Hyper-V
5 11 (6.71%) XenDesktop
5 11 (6.71%) Citrix Presentation Server
6 10 (6.10%) VMware ESX
6 10 (6.10%) vSphere
7 7 (4.27%) Xen
8 6 (3.66%) NLBS
9 5 (3.05%) UAG
10 4 (2.44%) Forefront TMG
10 4 (2.44%) Microsoft App-V
10 4 (2.44%) vCloud
11 2 (1.22%) VMware ESXi
11 2 (1.22%) XenServer
12 1 (0.61%) Squid
12 1 (0.61%) Firmware
12 1 (0.61%) ISA Server
12 1 (0.61%) VMware Server
Systems Management
1 19 (11.59%) SCCM
2 13 (7.93%) Backup Exec
3 10 (6.10%) Norton AntiVirus
4 9 (5.49%) SCOM
5 6 (3.66%) WSUS
6 3 (1.83%) NetBackup
6 3 (1.83%) HP SIM
7 2 (1.22%) Cisco UCCX
7 2 (1.22%) Tivoli Endpoint Manager
8 1 (0.61%) FortiGate
8 1 (0.61%) Symantec Endpoint Protection
8 1 (0.61%) SCDPM
8 1 (0.61%) SCOrch
8 1 (0.61%) Tivoli
8 1 (0.61%) Foglight
8 1 (0.61%) SolarWinds Orion
Vendors
1 86 (52.44%) VMware
2 70 (42.68%) Microsoft
3 68 (41.46%) Citrix
4 57 (34.76%) Cisco
5 24 (14.63%) HP
6 17 (10.37%) Symantec
7 13 (7.93%) Dell
8 11 (6.71%) NetApp
8 11 (6.71%) Veeam
9 9 (5.49%) Juniper
10 8 (4.88%) EMC
10 8 (4.88%) CheckPoint
10 8 (4.88%) Kaspersky
11 6 (3.66%) 3PAR
12 5 (3.05%) F5
12 5 (3.05%) Riverbed
12 5 (3.05%) AppSense
12 5 (3.05%) Oracle
13 4 (2.44%) Lotus
13 4 (2.44%) McAfee
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