The table below looks at the statistics for the 3rd Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Third Line Support
Rank 324 312 274
Rank change year-on-year
-12 -38
Contract jobs requiring a 3rd Line Support 74 81 89
As % of all contract IT jobs located in London 0.35% 0.38% 0.46%
As % of the Job Titles category 0.38% 0.40% 0.49%
Number of daily rates quoted 53 41 48
Average daily rate
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of your Daily Rate
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£315 £253 £313
Average daily rate % change year-on-year
+24.75% -19.20%
90% offered a daily rate of more than £245 £160 £218
10% offered a daily rate of more than £375 £390 £375
UK excluding London average daily rate £275 £260 £250
% change year-on-year
+5.76% +4.00%
Number of hourly rates quoted 4 8 16
Average hourly rate £22.50 £22.50 £24.50
Average hourly rate % change year-on-year
- -8.16%
90% offered a hourly rate of more than £22.00 £19.50 £19.50
10% offered a hourly rate of more than £27.03 £74.50 £37.50
UK excluding London average hourly rate £24.56 £23.50 £21.50
% change year-on-year
+4.52% +9.30%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
19545 20081 18032
As % of all contract IT jobs located in London 92.53% 93.17% 93.29%
Number of daily rates quoted 13847 13699 12141
Average daily rate £440 £435 £425
Average daily rate % change year-on-year
+1.14% +2.35%
90% offered a daily rate of more than £275 £275 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 327 376 496
Average hourly rate £18.00 £20.00 £20.00
Average hourly rate % change year-on-year
-10.00% -
90% offered a hourly rate of more than £12.50 £12.73 £12.50
10% offered a hourly rate of more than £40.00 £40.00 £42.50
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

3rd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in London

3rd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support across the London region.

3rd Line Support Daily Rate Trend in London

3rd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support across the London region over the 3 months to 30 January 2015.

3rd Line Support Daily Rate Histogram in London

3rd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support across the London region.

3rd Line Support Hourly Rate Trend in London

3rd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the London region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +11 18 £310 +0.73% 3
Romford - 1 - -
Teddington - - - -
Twickenham - - - -
Wembley - - - -
Bromley - - - -
Chessington - - - -
Croydon - - - -
Greenford - - - -
Hayes - - - -
Hounslow - - - -
Docklands, London - - - -
Ealing - - - -
Canary Wharf - - - -
Greenwich - - - -
Wimbledon - - - -
Mayfair - - - -
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in London

For the 6 months to 30 January 2015, IT contractor jobs across the London region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 132 (81.48%) Windows
2 91 (56.17%) Active Directory
3 84 (51.85%) VMware
4 78 (48.15%) Windows Server 2008
5 73 (45.06%) MS Exchange
6 66 (40.74%) Microsoft
7 65 (40.12%) Citrix
8 59 (36.42%) Cisco
9 50 (30.86%) Windows 7
10 47 (29.01%) VMware Infrastructure
11 45 (27.78%) Exchange Server 2010
12 43 (26.54%) Windows Server 2003
12 43 (26.54%) Finance
13 42 (25.93%) Firewall
14 39 (24.07%) Windows Server 2012
15 36 (22.22%) WAN
16 34 (20.99%) LAN
17 32 (19.75%) SAN
18 30 (18.52%) ITIL
19 28 (17.28%) SQL Server
19 28 (17.28%) Exchange Server 2007
20 27 (16.67%) Windows XP
21 25 (15.43%) MS Office
22 24 (14.81%) SQL
22 24 (14.81%) DNS
23 23 (14.20%) HP
23 23 (14.20%) MS Excel
24 22 (13.58%) XenApp
25 20 (12.35%) IIS
25 20 (12.35%) Exchange Server 2003

3rd Line Support
Top Related IT Skills in London by Category

For the 6 months to 30 January 2015, IT contractor jobs across the London region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 73 (45.06%) MS Exchange
2 45 (27.78%) Exchange Server 2010
3 28 (17.28%) Exchange Server 2007
4 20 (12.35%) IIS
4 20 (12.35%) Exchange Server 2003
5 17 (10.49%) SharePoint
6 13 (8.02%) Blackberry Enterprise Server
7 10 (6.17%) Lync
8 8 (4.94%) Exchange Server 2013
9 6 (3.70%) IBM Notes
10 3 (1.85%) Apache
10 3 (1.85%) SharePoint 2010
10 3 (1.85%) SharePoint 2013
11 2 (1.23%) Oracle Service Bus
12 1 (0.62%) WebLogic
12 1 (0.62%) BizTalk Server
12 1 (0.62%) WorkSite
12 1 (0.62%) Exchange Server 2000
12 1 (0.62%) WebSphere
Applications
1 25 (15.43%) MS Office
2 23 (14.20%) MS Excel
3 3 (1.85%) MS PowerPoint
4 1 (0.62%) PrintSoft PReS
Business Applications
1 1 (0.62%) Agresso
1 1 (0.62%) Cognos Planning
Cloud Services
1 6 (3.70%) Amazon AWS
2 4 (2.47%) Office 365
2 4 (2.47%) Microsoft Azure
3 1 (0.62%) Cloud Computing
Communications & Networking
1 42 (25.93%) Firewall
2 36 (22.22%) WAN
3 34 (20.99%) LAN
4 32 (19.75%) SAN
5 24 (14.81%) DNS
6 19 (11.73%) VPN
7 17 (10.49%) MPLS
7 17 (10.49%) TCP/IP
8 16 (9.88%) DHCP
9 11 (6.79%) NAS
10 9 (5.56%) VLAN
11 8 (4.94%) BIG-IP
12 7 (4.32%) DSL
13 6 (3.70%) FTP
13 6 (3.70%) VoIP
14 4 (2.47%) Cisco IOS
14 4 (2.47%) VPLS
14 4 (2.47%) Wireless
15 3 (1.85%) Internet
15 3 (1.85%) Reverse Proxy
Database & Business Intelligence
1 28 (17.28%) SQL Server
2 12 (7.41%) SQL Server 2008
3 7 (4.32%) SQL Server 2005
4 1 (0.62%) RDBMS
4 1 (0.62%) MySQL
4 1 (0.62%) MS Access
4 1 (0.62%) FileMaker
4 1 (0.62%) SQL Server Reporting Services
4 1 (0.62%) SQL Server 2012
4 1 (0.62%) Relational Database
Development Applications
1 2 (1.23%) JIRA
2 1 (0.62%) MSI
General
1 43 (26.54%) Finance
2 14 (8.64%) Banking
3 8 (4.94%) Telecoms
4 4 (2.47%) Law
4 4 (2.47%) Legal
4 4 (2.47%) Back Office
5 2 (1.23%) Multimedia
5 2 (1.23%) Retail
5 2 (1.23%) Front Office
6 1 (0.62%) Financial Institution
6 1 (0.62%) Advertising
6 1 (0.62%) Publishing
6 1 (0.62%) Investment Banking
6 1 (0.62%) Corporate Banking
6 1 (0.62%) Marketing
Libraries, Frameworks & Software Standards
1 8 (4.94%) Web Services
2 2 (1.23%) Middleware
2 2 (1.23%) .NET
3 1 (0.62%) HTML
3 1 (0.62%) XML
3 1 (0.62%) ASP.NET
3 1 (0.62%) WebSphere MQ
3 1 (0.62%) LAMP
3 1 (0.62%) FIX Protocol
3 1 (0.62%) WCF
3 1 (0.62%) WF
3 1 (0.62%) Application Packaging
3 1 (0.62%) .NET Framework
Miscellaneous
1 19 (11.73%) Blackberry
2 13 (8.02%) Replication
3 10 (6.17%) Analytical Skills
4 8 (4.94%) Computer Science
5 7 (4.32%) Thin Client
5 7 (4.32%) Management Information System
5 7 (4.32%) Fat Client
6 4 (2.47%) iPad
7 3 (1.85%) Video Conferencing
8 2 (1.23%) Enterprise Storage
9 1 (0.62%) Client/Server
9 1 (0.62%) CLARiiON
9 1 (0.62%) Fixed Income
9 1 (0.62%) Wiki
9 1 (0.62%) Derivative
9 1 (0.62%) Smartphone
9 1 (0.62%) Hedge funds
9 1 (0.62%) Visualisation
9 1 (0.62%) User Experience
Operating Systems
1 132 (81.48%) Windows
2 78 (48.15%) Windows Server 2008
3 50 (30.86%) Windows 7
4 43 (26.54%) Windows Server 2003
5 39 (24.07%) Windows Server 2012
6 27 (16.67%) Windows XP
7 16 (9.88%) Windows 8
8 11 (6.79%) UNIX
9 8 (4.94%) Linux
10 6 (3.70%) Mac OS
10 6 (3.70%) Solaris
11 4 (2.47%) Apple iOS
11 4 (2.47%) Mac OS X
12 3 (1.85%) Android
13 2 (1.23%) Windows 2000 Server
13 2 (1.23%) Red Hat Enterprise Linux
13 2 (1.23%) Ubuntu
14 1 (0.62%) Fedora
14 1 (0.62%) Mac OS X Server
Processes & Methodologies
1 30 (18.52%) ITIL
2 14 (8.64%) Problem Management
3 13 (8.02%) Asset Management
4 12 (7.41%) Service Management
5 11 (6.79%) Migration
5 11 (6.79%) Business Continuity
6 10 (6.17%) Disaster Recovery
7 8 (4.94%) Service Delivery
8 7 (4.32%) Performance Management
8 7 (4.32%) Mentoring
8 7 (4.32%) Coaching
9 6 (3.70%) Business Continuity Planning
9 6 (3.70%) ITSM
9 6 (3.70%) Information Security
9 6 (3.70%) BCP
10 5 (3.09%) Project Management
11 4 (2.47%) Incident Management
11 4 (2.47%) Agile Software Development
11 4 (2.47%) Change Management
11 4 (2.47%) Quality Management
Programming Languages
1 24 (14.81%) SQL
2 8 (4.94%) PowerShell
3 5 (3.09%) VBScript
4 4 (2.47%) Shell Script
4 4 (2.47%) VB
5 2 (1.23%) Java
6 1 (0.62%) Perl
6 1 (0.62%) PHP
Qualifications
1 18 (11.11%) Microsoft Certification
2 14 (8.64%) MCSE
3 12 (7.41%) Cisco Certification
4 11 (6.79%) MCITP
5 10 (6.17%) CCNP
6 8 (4.94%) CCNA
6 8 (4.94%) CCA
6 8 (4.94%) Citrix Certification
6 8 (4.94%) MCP
7 6 (3.70%) Degree
7 6 (3.70%) VMware Certified Professional (VCP)
7 6 (3.70%) A+ Certification
8 5 (3.09%) CCEA
8 5 (3.09%) MCTS
8 5 (3.09%) Security Cleared
9 4 (2.47%) CCIE
10 2 (1.23%) SC Cleared
11 1 (0.62%) MCSA
11 1 (0.62%) MCDBA
11 1 (0.62%) BC Cleared
Quality Assurance & Compliance
1 16 (9.88%) SLA
System Software
1 91 (56.17%) Active Directory
2 47 (29.01%) VMware Infrastructure
3 22 (13.58%) XenApp
4 15 (9.26%) Hyper-V
5 11 (6.79%) Citrix Presentation Server
6 10 (6.17%) VMware ESX
7 9 (5.56%) vSphere
8 7 (4.32%) NLBS
8 7 (4.32%) Xen
8 7 (4.32%) XenDesktop
9 5 (3.09%) UAG
10 4 (2.47%) Forefront TMG
10 4 (2.47%) Microsoft App-V
11 3 (1.85%) vCloud
12 2 (1.23%) XenServer
12 2 (1.23%) VMware ESXi
13 1 (0.62%) ISA Server
13 1 (0.62%) Firmware
13 1 (0.62%) VMware Server
13 1 (0.62%) Squid
Systems Management
1 18 (11.11%) SCCM
2 14 (8.64%) Backup Exec
3 10 (6.17%) Norton AntiVirus
4 8 (4.94%) SCOM
5 7 (4.32%) WSUS
6 3 (1.85%) HP SIM
7 2 (1.23%) Cisco UCCX
7 2 (1.23%) Tivoli Endpoint Manager
7 2 (1.23%) NetBackup
8 1 (0.62%) Nagios
8 1 (0.62%) Foglight
8 1 (0.62%) SolarWinds Orion
8 1 (0.62%) Zenoss
8 1 (0.62%) Symantec Endpoint Protection
8 1 (0.62%) SCOrch
8 1 (0.62%) FortiGate
Vendors
1 84 (51.85%) VMware
2 66 (40.74%) Microsoft
3 65 (40.12%) Citrix
4 59 (36.42%) Cisco
5 23 (14.20%) HP
6 16 (9.88%) Symantec
7 13 (8.02%) Dell
8 9 (5.56%) NetApp
8 9 (5.56%) Juniper
8 9 (5.56%) CheckPoint
8 9 (5.56%) Veeam
9 8 (4.94%) Kaspersky
10 6 (3.70%) Riverbed
10 6 (3.70%) 3PAR
10 6 (3.70%) Lotus
10 6 (3.70%) Oracle
10 6 (3.70%) EMC
11 5 (3.09%) AppSense
11 5 (3.09%) F5
12 4 (2.47%) SolarWinds
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