The table below looks at the statistics for the 3rd Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 3 June 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
3 Jun 2015
Same period 2014 Same period 2013
Third Line Support
Rank 313 316 306
Rank change year-on-year
+3 -10
Contract jobs requiring a 3rd Line Support 91 88 91
As % of all contract IT jobs located in London 0.41% 0.38% 0.42%
As % of the Job Titles category 0.44% 0.41% 0.45%
Number of daily rates quoted 66 56 56
Average daily rate
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of your Daily Rate
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£300 £294 £300
Average daily rate % change year-on-year
+1.95% -2.08%
90% offered a daily rate of more than £195 £211 £220
10% offered a daily rate of more than £410 £378 £375
UK excluding London average daily rate £258 £216 £294
% change year-on-year
+19.07% -26.38%
Number of hourly rates quoted 3 7 15
Average hourly rate £18.46 £22.50 £25.00
Average hourly rate % change year-on-year
-17.95% -10.00%
90% offered a hourly rate of more than £17.29 £22.30 £19.30
10% offered a hourly rate of more than £135.69 £24.50 £135.00
UK excluding London average hourly rate £22.00 £19.50 £20.25
% change year-on-year
+12.82% -3.70%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20646 21359 20133
As % of all contract IT jobs located in London 92.10% 92.91% 92.45%
Number of daily rates quoted 14320 14994 13550
Average daily rate £450 £425 £450
Average daily rate % change year-on-year
+5.88% -5.55%
90% offered a daily rate of more than £275 £270 £275
10% offered a daily rate of more than £613 £600 £600
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 386 383 451
Average hourly rate £18.50 £17.50 £20.00
Average hourly rate % change year-on-year
+5.71% -12.50%
90% offered a hourly rate of more than £12.50 £11.50 £12.50
10% offered a hourly rate of more than £50.43 £35.00 £45.00
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

3rd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in London

3rd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support across the London region.

3rd Line Support Daily Rate Trend in London

3rd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support across the London region over the 3 months to 3 June 2015.

3rd Line Support Daily Rate Histogram in London

3rd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support across the London region.

3rd Line Support Hourly Rate Trend in London

3rd Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support across the London region over the 3 months to 3 June 2015.

3rd Line Support Hourly Rate Histogram in London

3rd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the London region over the 3 months to 3 June 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -2 14 £260 -13.33% 4
Ealing - 3 £180 -
Docklands, London - 2 £190 -
Croydon - 2 £325 -
Enfield - 1 - -
Hounslow - 1 £300 -
Wembley - 1 £300 -
Wimbledon - 1 £300 -
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in London

For the 6 months to 3 June 2015, IT contractor jobs across the London region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 122 (75.31%) Windows
2 94 (58.02%) Active Directory
3 76 (46.91%) VMware
4 71 (43.83%) Windows Server 2008
5 62 (38.27%) Microsoft
6 57 (35.19%) MS Exchange
7 52 (32.10%) Citrix
8 49 (30.25%) Windows Server 2012
9 42 (25.93%) Cisco
10 38 (23.46%) Windows 7
11 36 (22.22%) Firewall
11 36 (22.22%) VMware Infrastructure
12 31 (19.14%) WAN
12 31 (19.14%) Exchange Server 2010
13 29 (17.90%) LAN
14 27 (16.67%) MS Office
14 27 (16.67%) SAN
14 27 (16.67%) Windows Server 2003
15 26 (16.05%) SQL
16 25 (15.43%) Finance
17 24 (14.81%) ITIL
18 23 (14.20%) DNS
18 23 (14.20%) Hyper-V
19 22 (13.58%) Microsoft Certification
19 22 (13.58%) SCCM
20 21 (12.96%) MCSE
21 20 (12.35%) MS Excel
22 19 (11.73%) XenApp
22 19 (11.73%) Exchange Server 2013
23 18 (11.11%) SharePoint

3rd Line Support
Top Related IT Skills in London by Category

For the 6 months to 3 June 2015, IT contractor jobs across the London region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 57 (35.19%) MS Exchange
2 31 (19.14%) Exchange Server 2010
3 19 (11.73%) Exchange Server 2013
4 18 (11.11%) SharePoint
5 16 (9.88%) Lync
6 15 (9.26%) IIS
7 10 (6.17%) Exchange Server 2003
8 9 (5.56%) Blackberry Enterprise Server
9 7 (4.32%) Exchange Server 2007
10 4 (2.47%) SharePoint 2010
10 4 (2.47%) Exchange Server 2000
11 3 (1.85%) Oracle Service Bus
11 3 (1.85%) SharePoint 2013
12 2 (1.23%) WebSphere
12 2 (1.23%) WorkSite
13 1 (0.62%) MS Project Server
13 1 (0.62%) SAS
13 1 (0.62%) Apache
13 1 (0.62%) Tomcat
13 1 (0.62%) WebSphere Application Server
Applications
1 27 (16.67%) MS Office
2 20 (12.35%) MS Excel
Business Applications
1 3 (1.85%) Dynamics CRM
Cloud Services
1 16 (9.88%) Office 365
2 9 (5.56%) Amazon AWS
3 3 (1.85%) Microsoft Azure
4 2 (1.23%) Virtual Private Cloud
5 1 (0.62%) Google Cloud Platform
5 1 (0.62%) Cloud Computing
5 1 (0.62%) PaaS
Communications & Networking
1 36 (22.22%) Firewall
2 31 (19.14%) WAN
3 29 (17.90%) LAN
4 27 (16.67%) SAN
5 23 (14.20%) DNS
6 16 (9.88%) DHCP
7 15 (9.26%) VPN
8 12 (7.41%) MPLS
9 10 (6.17%) TCP/IP
9 10 (6.17%) VLAN
10 7 (4.32%) BIG-IP
10 7 (4.32%) DSL
10 7 (4.32%) Internet
11 5 (3.09%) NAS
12 4 (2.47%) VPLS
13 3 (1.85%) Cisco IOS
13 3 (1.85%) Cisco PIX
13 3 (1.85%) Wi-Fi
13 3 (1.85%) Cisco Nexus
13 3 (1.85%) Cisco ASA
Database & Business Intelligence
1 16 (9.88%) SQL Server
2 6 (3.70%) SQL Server 2008
3 4 (2.47%) JasperReports
3 4 (2.47%) MySQL
4 2 (1.23%) SQL Server 2005
4 2 (1.23%) SQL Server 2012
5 1 (0.62%) Oracle Database
5 1 (0.62%) Sybase ASE
5 1 (0.62%) Oracle Database 10g
5 1 (0.62%) IDOL
5 1 (0.62%) PostgreSQL
Development Applications
1 2 (1.23%) MSI
General
1 25 (15.43%) Finance
2 5 (3.09%) Retail
3 2 (1.23%) Marketing
3 2 (1.23%) Law
3 2 (1.23%) Legal
3 2 (1.23%) Advertising
3 2 (1.23%) Banking
4 1 (0.62%) Financial Institution
4 1 (0.62%) Front Office
Libraries, Frameworks & Software Standards
1 6 (3.70%) Web Services
2 5 (3.09%) LAMP
3 4 (2.47%) Middleware
4 3 (1.85%) HTML
5 2 (1.23%) Application Packaging
6 1 (0.62%) FIX Protocol
6 1 (0.62%) Java EE
6 1 (0.62%) TIBCO EMS
6 1 (0.62%) X-Windows
6 1 (0.62%) WebSphere MQ
Miscellaneous
1 9 (5.56%) Blackberry
1 9 (5.56%) Analytical Skills
2 8 (4.94%) Client/Server
3 7 (4.32%) Thin Client
3 7 (4.32%) Fat Client
4 4 (2.47%) Fixed Income
4 4 (2.47%) Data Centre
5 3 (1.85%) Clustering
5 3 (1.85%) NHS
5 3 (1.85%) Management Information System
5 3 (1.85%) Computer Science
5 3 (1.85%) Hedge funds
6 2 (1.23%) User Experience
6 2 (1.23%) Video Conferencing
6 2 (1.23%) Replication
7 1 (0.62%) PKI
7 1 (0.62%) Derivative
7 1 (0.62%) FMCG
7 1 (0.62%) Hybrid Cloud
Operating Systems
1 122 (75.31%) Windows
2 71 (43.83%) Windows Server 2008
3 49 (30.25%) Windows Server 2012
4 38 (23.46%) Windows 7
5 27 (16.67%) Windows Server 2003
6 10 (6.17%) Linux
7 9 (5.56%) Windows 8
8 8 (4.94%) UNIX
9 6 (3.70%) Windows XP
10 5 (3.09%) Solaris
11 4 (2.47%) Mac OS X
12 3 (1.85%) Apple iOS
13 2 (1.23%) Windows Vista
14 1 (0.62%) Android
14 1 (0.62%) Debian
14 1 (0.62%) Red Hat Enterprise Linux
Processes & Methodologies
1 24 (14.81%) ITIL
2 13 (8.02%) Service Management
2 13 (8.02%) Problem Management
3 11 (6.79%) Business Continuity
3 11 (6.79%) Migration
4 10 (6.17%) Disaster Recovery
5 8 (4.94%) ITSM
5 8 (4.94%) BCP
5 8 (4.94%) Performance Management
5 8 (4.94%) Business Continuity Planning
6 6 (3.70%) Asset Management
6 6 (3.70%) Project Management
6 6 (3.70%) Change Management
7 4 (2.47%) Service Delivery
7 4 (2.47%) PRINCE2
7 4 (2.47%) Data Analysis
7 4 (2.47%) Software Testing
7 4 (2.47%) Root Cause Analysis
7 4 (2.47%) Performance Monitoring
7 4 (2.47%) Kalman Filter
Programming Languages
1 26 (16.05%) SQL
2 11 (6.79%) PowerShell
3 7 (4.32%) Java
4 5 (3.09%) VBScript
5 3 (1.85%) Shell Script
5 3 (1.85%) JavaScript
6 1 (0.62%) T-SQL
6 1 (0.62%) C
6 1 (0.62%) VB
6 1 (0.62%) Python
6 1 (0.62%) Bash Shell
Qualifications
1 22 (13.58%) Microsoft Certification
2 21 (12.96%) MCSE
3 14 (8.64%) Cisco Certification
4 11 (6.79%) MCITP
5 10 (6.17%) MCP
5 10 (6.17%) CCNP
6 9 (5.56%) CCNA
7 8 (4.94%) MCSA
8 7 (4.32%) VMware Certified Professional (VCP)
9 6 (3.70%) CCA
9 6 (3.70%) Citrix Certification
9 6 (3.70%) CCEA
9 6 (3.70%) Degree
10 5 (3.09%) MCTS
10 5 (3.09%) Security Cleared
11 4 (2.47%) SC Cleared
11 4 (2.47%) CCIE
12 3 (1.85%) A+ Certification
12 3 (1.85%) Network+ Certification
13 1 (0.62%) DV Cleared
Quality Assurance & Compliance
1 13 (8.02%) SLA
2 1 (0.62%) QA
System Software
1 94 (58.02%) Active Directory
2 36 (22.22%) VMware Infrastructure
3 23 (14.20%) Hyper-V
4 19 (11.73%) XenApp
5 15 (9.26%) vSphere
6 11 (6.79%) XenDesktop
7 8 (4.94%) VMware ESX
8 7 (4.32%) NLBS
9 6 (3.70%) vCloud
10 5 (3.09%) Citrix Presentation Server
10 5 (3.09%) Microsoft App-V
10 5 (3.09%) Xen
11 4 (2.47%) UAG
12 2 (1.23%) VMware Server
13 1 (0.62%) BitLocker
13 1 (0.62%) Terminal Server
Systems Management
1 22 (13.58%) SCCM
2 9 (5.56%) WSUS
3 4 (2.47%) SCOM
4 3 (1.85%) NetBackup
4 3 (1.85%) Backup Exec
5 1 (0.62%) Tivoli Endpoint Manager
5 1 (0.62%) SCDPM
5 1 (0.62%) SCSM
5 1 (0.62%) vMotion
5 1 (0.62%) Tivoli
5 1 (0.62%) MOM
5 1 (0.62%) Systems Management Server (SMS)
5 1 (0.62%) Norton AntiVirus
Vendors
1 76 (46.91%) VMware
2 62 (38.27%) Microsoft
3 52 (32.10%) Citrix
4 42 (25.93%) Cisco
5 12 (7.41%) HP
6 11 (6.79%) Dell
6 11 (6.79%) NetApp
7 8 (4.94%) Juniper
7 8 (4.94%) CheckPoint
8 7 (4.32%) EMC
9 6 (3.70%) Symantec
10 5 (3.09%) Oracle
11 4 (2.47%) Apple
12 3 (1.85%) Veeam
12 3 (1.85%) Riverbed
13 2 (1.23%) CommVault
13 2 (1.23%) McAfee
13 2 (1.23%) AppSense
13 2 (1.23%) IBM
14 1 (0.62%) Sybase
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