The table below looks at the statistics for the 3rd Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
Third Line Support
Rank 331 349 299
Rank change year-on-year
+18 -50
Contract jobs requiring a 3rd Line Support 89 85 108
As % of all contract IT jobs located in London 0.36% 0.34% 0.42%
As % of the Job Titles category 0.39% 0.36% 0.45%
Number of daily rates quoted 61 53 53
Average daily rate
Keep up to 90%
of your Daily Rate
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£300 £275 £290
Average daily rate % change year-on-year
+9.09% -5.17%
90% offered a daily rate of more than £175 £190 £221
10% offered a daily rate of more than £380 £366 £410
UK excluding London average daily rate £250 £255 £260
% change year-on-year
-1.96% -1.92%
Number of hourly rates quoted 4 6 6
Average hourly rate £26.16 £22.50 £24.25
Average hourly rate % change year-on-year
+16.26% -7.21%
90% offered a hourly rate of more than £20.10 £20.25 £20.25
10% offered a hourly rate of more than £124.75 £23.00 £38.75
UK excluding London average hourly rate £20.85 £22.50 £21.00
% change year-on-year
-7.32% +7.14%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
22591 23369 24032
As % of all contract IT jobs located in London 92.24% 92.98% 93.06%
Number of daily rates quoted 15618 16068 15796
Average daily rate £425 £430 £425
Average daily rate % change year-on-year
-1.16% +1.17%
90% offered a daily rate of more than £273 £275 £265
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £360 £350 £348
% change year-on-year
+2.85% +0.71%
Number of hourly rates quoted 430 438 616
Average hourly rate £17.50 £19.50 £20.00
Average hourly rate % change year-on-year
-10.25% -2.50%
90% offered a hourly rate of more than £12.00 £13.00 £12.00
10% offered a hourly rate of more than £44.50 £45.00 £45.00
UK excluding London average hourly rate £16.50 £16.00 £17.50
% change year-on-year
+3.12% -8.57%

3rd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in London

3rd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support across the London region.

3rd Line Support Daily Rate Trend in London

3rd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support across the London region over the 3 months to 19 September 2014.

3rd Line Support Daily Rate Histogram in London

3rd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support across the London region.

3rd Line Support Hourly Rate Trend in London

3rd Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support across the London region over the 3 months to 19 September 2014.

3rd Line Support Hourly Rate Histogram in London

3rd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the London region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +35 23 £298 +15.72% 6
Docklands, London - - - -
Wimbledon - - - -
Bexley - - - -
Bromley - - - -
New Malden - - - -
Sidcup - - - -
Teddington - - - -
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in London

For the 6 months to 19 September 2014, IT contractor jobs across the London region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 139 (80.81%) Windows
2 94 (54.65%) Active Directory
3 79 (45.93%) MS Exchange
4 73 (42.44%) Microsoft
5 69 (40.12%) VMware
6 64 (37.21%) Windows Server 2008
7 58 (33.72%) Windows 7
8 53 (30.81%) Exchange Server 2010
9 50 (29.07%) Cisco
10 47 (27.33%) Citrix
11 45 (26.16%) Windows Server 2003
12 41 (23.84%) Windows XP
13 35 (20.35%) ITIL
13 35 (20.35%) MS Office
14 33 (19.19%) VMware Infrastructure
15 31 (18.02%) Blackberry
15 31 (18.02%) Finance
16 29 (16.86%) SAN
16 29 (16.86%) WAN
16 29 (16.86%) LAN
17 27 (15.70%) Exchange Server 2007
18 26 (15.12%) Firewall
19 25 (14.53%) Microsoft Certification
19 25 (14.53%) DNS
19 25 (14.53%) SQL
19 25 (14.53%) SQL Server
20 24 (13.95%) TCP/IP
20 24 (13.95%) Windows Server 2012
21 22 (12.79%) Windows 8
21 22 (12.79%) Blackberry Enterprise Server

3rd Line Support
Top Related IT Skills in London by Category

For the 6 months to 19 September 2014, IT contractor jobs across the London region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 79 (45.93%) MS Exchange
2 53 (30.81%) Exchange Server 2010
3 27 (15.70%) Exchange Server 2007
4 22 (12.79%) Blackberry Enterprise Server
5 17 (9.88%) Exchange Server 2003
6 14 (8.14%) IIS
7 13 (7.56%) SharePoint
8 7 (4.07%) IBM Notes
9 6 (3.49%) Lync
10 4 (2.33%) Apache
11 3 (1.74%) Exchange Server 2013
11 3 (1.74%) SharePoint 2010
11 3 (1.74%) Exchange Server 2000
12 2 (1.16%) WebLogic
12 2 (1.16%) Oracle Service Bus
12 2 (1.16%) SharePoint 2013
13 1 (0.58%) Node.js
13 1 (0.58%) WordPress
13 1 (0.58%) Drupal
13 1 (0.58%) Liferay
Applications
1 35 (20.35%) MS Office
2 17 (9.88%) MS Excel
3 2 (1.16%) MS PowerPoint
4 1 (0.58%) MS Project
4 1 (0.58%) MS Visio
Business Applications
1 2 (1.16%) Dynamics AX
2 1 (0.58%) Cognos Planning
2 1 (0.58%) Academy Housing
2 1 (0.58%) Academy Revenues and Benefits
2 1 (0.58%) Agresso
Cloud Services
1 13 (7.56%) Office 365
2 2 (1.16%) Microsoft Azure
3 1 (0.58%) Amazon AWS
Communications & Networking
1 29 (16.86%) SAN
1 29 (16.86%) WAN
1 29 (16.86%) LAN
2 26 (15.12%) Firewall
3 25 (14.53%) DNS
4 24 (13.95%) TCP/IP
5 11 (6.40%) DHCP
6 10 (5.81%) VPN
7 8 (4.65%) MPLS
8 7 (4.07%) VoIP
9 6 (3.49%) DSL
9 6 (3.49%) BIG-IP
10 5 (2.91%) NAS
11 4 (2.33%) Internet
11 4 (2.33%) Wireless
11 4 (2.33%) Network Security
12 3 (1.74%) Cisco IOS
12 3 (1.74%) WLAN
12 3 (1.74%) LDAP
13 2 (1.16%) FTP
Database & Business Intelligence
1 25 (14.53%) SQL Server
2 10 (5.81%) SQL Server 2008
3 7 (4.07%) SQL Server 2005
4 6 (3.49%) Oracle Database
5 5 (2.91%) Oracle Database 11g
6 2 (1.16%) Cognos Impromptu
6 2 (1.16%) Oracle9i Database
6 2 (1.16%) Oracle Database 10g
6 2 (1.16%) Crystal Reports
6 2 (1.16%) MySQL
7 1 (0.58%) Relational Database
7 1 (0.58%) Oracle ODI
7 1 (0.58%) MongoDB
7 1 (0.58%) RDBMS
Development Applications
1 1 (0.58%) Introscope
1 1 (0.58%) JIRA
1 1 (0.58%) MSI
1 1 (0.58%) ProC
General
1 31 (18.02%) Finance
2 13 (7.56%) Banking
3 6 (3.49%) Telecoms
3 6 (3.49%) Law
4 4 (2.33%) Legal
5 3 (1.74%) Back Office
6 2 (1.16%) Retail
6 2 (1.16%) Retail Banking
7 1 (0.58%) Publishing
7 1 (0.58%) Front Office
7 1 (0.58%) Corporate Banking
7 1 (0.58%) Local Government
7 1 (0.58%) Multimedia
Libraries, Frameworks & Software Standards
1 5 (2.91%) Application Packaging
2 4 (2.33%) Web Services
3 2 (1.16%) WSDL
3 2 (1.16%) .NET
3 2 (1.16%) J2EE
3 2 (1.16%) XML
3 2 (1.16%) Middleware
4 1 (0.58%) Kafka
4 1 (0.58%) .NET Framework
4 1 (0.58%) WCF
4 1 (0.58%) WF
4 1 (0.58%) Spring
4 1 (0.58%) ASP.NET
4 1 (0.58%) HTML
Miscellaneous
1 31 (18.02%) Blackberry
2 7 (4.07%) Replication
3 6 (3.49%) Thin Client
3 6 (3.49%) Computer Science
3 6 (3.49%) Fat Client
4 3 (1.74%) Analytical Skills
4 3 (1.74%) Hedge funds
4 3 (1.74%) Management Information System
5 2 (1.16%) NHS
6 1 (0.58%) Video Conferencing
6 1 (0.58%) Open Source
6 1 (0.58%) Visualisation
6 1 (0.58%) CCTV
6 1 (0.58%) Wiki
6 1 (0.58%) Firmware
6 1 (0.58%) Client/Server
Operating Systems
1 139 (80.81%) Windows
2 64 (37.21%) Windows Server 2008
3 58 (33.72%) Windows 7
4 45 (26.16%) Windows Server 2003
5 41 (23.84%) Windows XP
6 24 (13.95%) Windows Server 2012
7 22 (12.79%) Windows 8
8 13 (7.56%) Linux
9 9 (5.23%) Mac OS
10 8 (4.65%) UNIX
11 6 (3.49%) Mac OS X
11 6 (3.49%) Windows 2000 Server
12 5 (2.91%) Apple iOS
13 4 (2.33%) Solaris
14 3 (1.74%) Android
14 3 (1.74%) Windows 2000
15 2 (1.16%) Windows Vista
16 1 (0.58%) Windows Mobile
Processes & Methodologies
1 35 (20.35%) ITIL
2 14 (8.14%) Service Management
3 13 (7.56%) Problem Management
4 11 (6.40%) Service Delivery
5 10 (5.81%) Business Continuity
5 10 (5.81%) Migration
6 9 (5.23%) Disaster Recovery
7 8 (4.65%) Capacity Planning
8 6 (3.49%) Project Management
8 6 (3.49%) ITSM
8 6 (3.49%) Performance Management
9 5 (2.91%) Business Continuity Planning
9 5 (2.91%) Root Cause Analysis
9 5 (2.91%) BCP
10 4 (2.33%) PRINCE2
10 4 (2.33%) Performance Tuning
10 4 (2.33%) Performance Monitoring
11 3 (1.74%) Change Management
11 3 (1.74%) Incident Management
12 2 (1.16%) Document Management
Programming Languages
1 25 (14.53%) SQL
2 7 (4.07%) VBScript
2 7 (4.07%) Perl
3 6 (3.49%) PowerShell
4 5 (2.91%) VB
5 3 (1.74%) Java
6 2 (1.16%) PHP
6 2 (1.16%) PL/SQL
7 1 (0.58%) Shell Script
7 1 (0.58%) Python
Qualifications
1 25 (14.53%) Microsoft Certification
2 20 (11.63%) MCSE
3 16 (9.30%) CCNA
3 16 (9.30%) Cisco Certification
4 14 (8.14%) MCITP
5 12 (6.98%) MCP
6 9 (5.23%) CCA
6 9 (5.23%) Citrix Certification
7 6 (3.49%) A+ Certification
7 6 (3.49%) VMware Certified Professional (VCP)
7 6 (3.49%) Security Cleared
8 5 (2.91%) MCTS
8 5 (2.91%) CCNP
9 4 (2.33%) SC Cleared
10 3 (1.74%) Degree
10 3 (1.74%) MCSA
11 2 (1.16%) CCEA
11 2 (1.16%) CCSA
12 1 (0.58%) ITIL Foundation Certificate
12 1 (0.58%) BC Cleared
Quality Assurance & Compliance
1 11 (6.40%) SLA
2 2 (1.16%) PCI DSS
System Software
1 94 (54.65%) Active Directory
2 33 (19.19%) VMware Infrastructure
3 16 (9.30%) XenApp
4 9 (5.23%) Hyper-V
5 7 (4.07%) Citrix Presentation Server
5 7 (4.07%) VMware ESX
6 6 (3.49%) NLBS
6 6 (3.49%) Microsoft App-V
6 6 (3.49%) XenDesktop
7 5 (2.91%) VMware ESXi
7 5 (2.91%) vSphere
8 4 (2.33%) ISA Server
8 4 (2.33%) Xen
8 4 (2.33%) XenServer
8 4 (2.33%) UAG
9 2 (1.16%) Terminal Services
10 1 (0.58%) Apache ZooKeeper
10 1 (0.58%) VMware Server
10 1 (0.58%) Forefront TMG
10 1 (0.58%) Terminal Server
Systems Management
1 18 (10.47%) SCCM
2 11 (6.40%) Backup Exec
3 5 (2.91%) WSUS
3 5 (2.91%) Norton AntiVirus
4 3 (1.74%) FortiGate
4 3 (1.74%) SCOM
4 3 (1.74%) ARCserve
5 2 (1.16%) Oracle Enterprise Manager
5 2 (1.16%) MOM
5 2 (1.16%) Tivoli Endpoint Manager
6 1 (0.58%) Cisco UCCX
6 1 (0.58%) SCSM
6 1 (0.58%) Zenoss
6 1 (0.58%) PureDisk
6 1 (0.58%) HP SIM
6 1 (0.58%) NetBackup
6 1 (0.58%) DameWare
6 1 (0.58%) MIMEsweeper
6 1 (0.58%) Nagios
6 1 (0.58%) CA SiteMinder
Vendors
1 73 (42.44%) Microsoft
2 69 (40.12%) VMware
3 50 (29.07%) Cisco
4 47 (27.33%) Citrix
5 13 (7.56%) HP
6 12 (6.98%) Oracle
7 10 (5.81%) CheckPoint
8 9 (5.23%) Symantec
9 7 (4.07%) Juniper
9 7 (4.07%) Lotus
10 6 (3.49%) Apple
11 5 (2.91%) Dell
12 4 (2.33%) Avaya
12 4 (2.33%) SolarWinds
12 4 (2.33%) Veeam
12 4 (2.33%) Dell KACE
12 4 (2.33%) ScanSafe
13 3 (1.74%) F5
13 3 (1.74%) Kaspersky
13 3 (1.74%) 3PAR
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