The table below looks at the statistics for the 3rd Line Support role in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited 3rd Line Support in their job title over the 3 months to 17 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
17 Apr 2015
Same period 2014 Same period 2013
Third Line Support
Rank 321 314 297
Rank change year-on-year
-7 -17
Contract jobs requiring a 3rd Line Support 89 101 92
As % of all contract IT jobs located in London 0.40% 0.42% 0.42%
As % of the Job Titles category 0.43% 0.45% 0.45%
Number of daily rates quoted 60 71 41
Average daily rate
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£260 £300 £313
Average daily rate % change year-on-year
-13.33% -4.00%
90% offered a daily rate of more than £170 £190 £205
10% offered a daily rate of more than £400 £400 £375
UK excluding London average daily rate £250 £238 £250
% change year-on-year
+5.26% -5.00%
Number of hourly rates quoted 10 6 18
Average hourly rate £28.75 £22.25 £27.50
Average hourly rate % change year-on-year
+29.21% -19.09%
90% offered a hourly rate of more than £16.70 £22.00 £20.65
10% offered a hourly rate of more than £165.00 £106.25 £135.00
UK excluding London average hourly rate £22.50 £21.00 £23.50
% change year-on-year
+7.14% -10.63%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
London
Contract IT job ads with a match in the
Job Titles category
20623 22454 20413
As % of all contract IT jobs located in London 92.46% 92.71% 92.86%
Number of daily rates quoted 14160 15529 13843
Average daily rate £445 £425 £450
Average daily rate % change year-on-year
+4.70% -5.55%
90% offered a daily rate of more than £275 £265 £275
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £350 £346
% change year-on-year
+7.14% +1.30%
Number of hourly rates quoted 367 400 421
Average hourly rate £18.70 £17.50 £19.00
Average hourly rate % change year-on-year
+6.85% -7.89%
90% offered a hourly rate of more than £12.50 £12.50 £12.50
10% offered a hourly rate of more than £55.00 £39.51 £45.00
UK excluding London average hourly rate £16.50 £17.00 £17.50
% change year-on-year
-2.94% -2.85%

3rd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing 3rd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in London

3rd Line Support
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 3rd Line Support across the London region.

3rd Line Support Daily Rate Trend in London

3rd Line Support
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing 3rd Line Support across the London region over the 3 months to 17 April 2015.

3rd Line Support Daily Rate Histogram in London

3rd Line Support
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 3rd Line Support across the London region.

3rd Line Support Hourly Rate Trend in London

3rd Line Support
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 3rd Line Support across the London region over the 3 months to 17 April 2015.

3rd Line Support Hourly Rate Histogram in London

3rd Line Support
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 3rd Line Support within the London region over the 3 months to 17 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +11 20 £260 -10.34% 5
Romford - 2 - -
Docklands, London - 1 - -
Wimbledon - - - -
Mayfair - - - -
Barking - - - -
Chessington - - - -
Croydon - - - -
Ilford - - - -
Rainham - - - -
Uxbridge - - - - 1
Wembley - - - -
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in London

For the 6 months to 17 April 2015, IT contractor jobs across the London region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title.

1 123 (77.85%) Windows
2 92 (58.23%) Active Directory
3 80 (50.63%) VMware
4 71 (44.94%) Windows Server 2008
5 65 (41.14%) Microsoft
6 63 (39.87%) MS Exchange
7 62 (39.24%) Citrix
8 49 (31.01%) Windows Server 2012
9 48 (30.38%) Windows 7
10 46 (29.11%) Cisco
11 41 (25.95%) VMware Infrastructure
12 36 (22.78%) Firewall
13 34 (21.52%) Finance
14 31 (19.62%) Exchange Server 2010
15 30 (18.99%) WAN
16 28 (17.72%) LAN
16 28 (17.72%) SAN
17 27 (17.09%) Windows Server 2003
18 26 (16.46%) ITIL
19 25 (15.82%) MS Excel
20 24 (15.19%) SQL
20 24 (15.19%) DNS
20 24 (15.19%) XenApp
21 23 (14.56%) Hyper-V
22 22 (13.92%) Microsoft Certification
22 22 (13.92%) MS Office
23 21 (13.29%) MCSE
23 21 (13.29%) SharePoint
24 20 (12.66%) SQL Server
24 20 (12.66%) HP

3rd Line Support
Top Related IT Skills in London by Category

For the 6 months to 17 April 2015, IT contractor jobs across the London region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 63 (39.87%) MS Exchange
2 31 (19.62%) Exchange Server 2010
3 21 (13.29%) SharePoint
4 18 (11.39%) Exchange Server 2013
5 15 (9.49%) IIS
6 11 (6.96%) Lync
7 10 (6.33%) Exchange Server 2007
7 10 (6.33%) Blackberry Enterprise Server
8 9 (5.70%) Exchange Server 2003
9 4 (2.53%) SharePoint 2010
9 4 (2.53%) SharePoint 2013
10 3 (1.90%) WebSphere
10 3 (1.90%) Exchange Server 2000
10 3 (1.90%) Apache
11 2 (1.27%) WorkSite
11 2 (1.27%) Oracle Service Bus
12 1 (0.63%) TIBCO EMS
12 1 (0.63%) Tomcat
12 1 (0.63%) WebSphere Application Server
12 1 (0.63%) WebLogic
Applications
1 25 (15.82%) MS Excel
2 22 (13.92%) MS Office
3 1 (0.63%) MS PowerPoint
Business Applications
1 3 (1.90%) Dynamics CRM
2 1 (0.63%) thinkFolio
Cloud Services
1 8 (5.06%) Amazon AWS
1 8 (5.06%) Office 365
2 3 (1.90%) Microsoft Azure
3 2 (1.27%) Virtual Private Cloud
4 1 (0.63%) Mimecast
4 1 (0.63%) Cloud Computing
Communications & Networking
1 36 (22.78%) Firewall
2 30 (18.99%) WAN
3 28 (17.72%) LAN
3 28 (17.72%) SAN
4 24 (15.19%) DNS
5 18 (11.39%) DHCP
6 17 (10.76%) VPN
7 14 (8.86%) MPLS
8 10 (6.33%) VLAN
9 8 (5.06%) TCP/IP
10 6 (3.80%) DSL
10 6 (3.80%) BIG-IP
11 5 (3.16%) NAS
11 5 (3.16%) Internet
11 5 (3.16%) VoIP
12 4 (2.53%) Wireless
12 4 (2.53%) VPLS
13 3 (1.90%) Wi-Fi
13 3 (1.90%) Cisco IOS
13 3 (1.90%) Cisco PIX
Database & Business Intelligence
1 20 (12.66%) SQL Server
2 6 (3.80%) SQL Server 2008
3 3 (1.90%) SQL Server 2005
4 2 (1.27%) SQL Server 2012
5 1 (0.63%) Oracle Database
5 1 (0.63%) MS Access
5 1 (0.63%) Oracle Database 10g
5 1 (0.63%) IDOL
5 1 (0.63%) SQL Server Reporting Services
Development Applications
1 2 (1.27%) MSI
General
1 34 (21.52%) Finance
2 6 (3.80%) Banking
2 6 (3.80%) Retail
3 2 (1.27%) Legal
3 2 (1.27%) Advertising
3 2 (1.27%) Marketing
4 1 (0.63%) Multimedia
4 1 (0.63%) Investment Banking
4 1 (0.63%) Law
4 1 (0.63%) Financial Institution
4 1 (0.63%) Front Office
Libraries, Frameworks & Software Standards
1 6 (3.80%) Web Services
2 5 (3.16%) LAMP
3 3 (1.90%) Middleware
3 3 (1.90%) HTML
4 2 (1.27%) WebSphere MQ
4 2 (1.27%) Application Packaging
5 1 (0.63%) FIX Protocol
5 1 (0.63%) Java EE
5 1 (0.63%) X-Windows
Miscellaneous
1 11 (6.96%) Analytical Skills
2 8 (5.06%) Blackberry
2 8 (5.06%) Client/Server
3 6 (3.80%) Management Information System
3 6 (3.80%) Thin Client
3 6 (3.80%) Fat Client
4 5 (3.16%) Replication
5 3 (1.90%) NHS
5 3 (1.90%) Clustering
5 3 (1.90%) iPad
5 3 (1.90%) Hedge funds
6 2 (1.27%) Enterprise Storage
6 2 (1.27%) User Experience
6 2 (1.27%) Video Conferencing
6 2 (1.27%) Computer Science
7 1 (0.63%) FMCG
7 1 (0.63%) PKI
7 1 (0.63%) Derivative
7 1 (0.63%) Fixed Income
7 1 (0.63%) Hybrid Cloud
Operating Systems
1 123 (77.85%) Windows
2 71 (44.94%) Windows Server 2008
3 49 (31.01%) Windows Server 2012
4 48 (30.38%) Windows 7
5 27 (17.09%) Windows Server 2003
6 14 (8.86%) Windows 8
7 10 (6.33%) Linux
8 9 (5.70%) UNIX
9 8 (5.06%) Windows XP
10 7 (4.43%) Mac OS X
11 6 (3.80%) Solaris
12 3 (1.90%) Android
12 3 (1.90%) Apple iOS
13 1 (0.63%) Red Hat Enterprise Linux
13 1 (0.63%) Debian
13 1 (0.63%) Windows Vista
Processes & Methodologies
1 26 (16.46%) ITIL
2 15 (9.49%) Problem Management
3 11 (6.96%) Service Management
4 10 (6.33%) Asset Management
5 9 (5.70%) Business Continuity
6 8 (5.06%) Migration
6 8 (5.06%) Project Management
6 8 (5.06%) Change Management
7 7 (4.43%) ITSM
8 6 (3.80%) Disaster Recovery
8 6 (3.80%) BCP
8 6 (3.80%) PRINCE2
8 6 (3.80%) Performance Management
8 6 (3.80%) Business Continuity Planning
8 6 (3.80%) Mentoring
8 6 (3.80%) Coaching
9 4 (2.53%) Information Security
9 4 (2.53%) CRM
9 4 (2.53%) Configuration Management
9 4 (2.53%) Service Delivery
Programming Languages
1 24 (15.19%) SQL
2 10 (6.33%) PowerShell
3 4 (2.53%) VBScript
4 3 (1.90%) Shell Script
4 3 (1.90%) Java
4 3 (1.90%) JavaScript
5 1 (0.63%) T-SQL
5 1 (0.63%) VB
Qualifications
1 22 (13.92%) Microsoft Certification
2 21 (13.29%) MCSE
3 14 (8.86%) Cisco Certification
4 13 (8.23%) MCITP
5 10 (6.33%) CCNP
6 9 (5.70%) CCNA
6 9 (5.70%) MCP
7 8 (5.06%) CCA
7 8 (5.06%) Citrix Certification
8 7 (4.43%) MCSA
8 7 (4.43%) VMware Certified Professional (VCP)
9 6 (3.80%) CCEA
10 5 (3.16%) MCTS
10 5 (3.16%) Security Cleared
10 5 (3.16%) Degree
11 4 (2.53%) CCIE
12 3 (1.90%) A+ Certification
12 3 (1.90%) Network+ Certification
12 3 (1.90%) SC Cleared
13 1 (0.63%) VCAP
Quality Assurance & Compliance
1 14 (8.86%) SLA
2 1 (0.63%) QA
System Software
1 92 (58.23%) Active Directory
2 41 (25.95%) VMware Infrastructure
3 24 (15.19%) XenApp
4 23 (14.56%) Hyper-V
5 14 (8.86%) XenDesktop
6 11 (6.96%) vSphere
7 7 (4.43%) VMware ESX
8 6 (3.80%) Microsoft App-V
8 6 (3.80%) NLBS
8 6 (3.80%) vCloud
9 5 (3.16%) Citrix Presentation Server
10 4 (2.53%) Xen
11 3 (1.90%) UAG
12 2 (1.27%) Forefront TMG
12 2 (1.27%) XenServer
12 2 (1.27%) VMware Server
13 1 (0.63%) ISA Server
13 1 (0.63%) BitLocker
Systems Management
1 20 (12.66%) SCCM
2 7 (4.43%) Backup Exec
2 7 (4.43%) WSUS
3 6 (3.80%) SCOM
4 5 (3.16%) Norton AntiVirus
5 3 (1.90%) NetBackup
6 1 (0.63%) Tivoli
6 1 (0.63%) MOM
6 1 (0.63%) Systems Management Server (SMS)
6 1 (0.63%) Tivoli Endpoint Manager
6 1 (0.63%) FortiGate
6 1 (0.63%) Symantec Endpoint Protection
6 1 (0.63%) SCDPM
6 1 (0.63%) vMotion
Vendors
1 80 (50.63%) VMware
2 65 (41.14%) Microsoft
3 62 (39.24%) Citrix
4 46 (29.11%) Cisco
5 20 (12.66%) HP
6 12 (7.59%) Dell
6 12 (7.59%) NetApp
7 11 (6.96%) Symantec
8 8 (5.06%) Juniper
9 7 (4.43%) EMC
10 6 (3.80%) CheckPoint
11 5 (3.16%) Oracle
11 5 (3.16%) AppSense
11 5 (3.16%) Veeam
12 4 (2.53%) Riverbed
12 4 (2.53%) 3PAR
12 4 (2.53%) McAfee
13 3 (1.90%) Apple
14 2 (1.27%) IBM
14 2 (1.27%) F5
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