The table below looks at the statistics for the 3rd Line Support role in IT jobs advertised for the London region. Included is a guide to the average salaries offered in IT jobs that have cited 3rd Line Support in their job title over the 3 months to 22 August 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
22 Aug 2014
Same period 2013 Same period 2012
Third Line Support
Rank 333 386 368
Rank change year-on-year
+53 -18
Permanent jobs requiring a 3rd Line Support 347 243 306
As % of all permanent IT jobs located in London 0.73% 0.54% 0.60%
As % of the Job Titles category 0.78% 0.58% 0.64%
Number of salaries quoted 306 205 275
Average salary £40,000 £38,000 £39,000
Average salary % change year-on-year
+5.26% -2.56%
90% offered a salary of more than £32,000 £30,250 £30,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £34,500 £32,500 £35,000
% change year-on-year
+6.15% -7.14%
3rd Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the London region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
London
Permanent IT job ads with a match in the
Job Titles category
44320 42035 48015
As % of all permanent IT jobs located in London 93.40% 93.54% 94.55%
Number of salaries quoted 37021 35268 41723
Average salary £52,500 £52,500 £52,500
90% offered a salary of more than £31,500 £32,500 £32,500
10% offered a salary of more than £75,000 £77,500 £77,500
UK excluding London average salary £40,000 £39,000 £38,500
% change year-on-year
+2.56% +1.29%

3rd Line Support
Jobs Demand Trend in London

This chart provides a 3-month moving total of permanent IT jobs citing 3rd Line Support in the job title across the London region as a proportion of the total demand within the Job Titles category.

3rd Line Support Jobs Demand Trend in London

3rd Line Support
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 3rd Line Support across the London region.

3rd Line Support Salary Trend in London

3rd Line Support
Salary Histogram in London

This chart provides a salary histogram for IT jobs citing 3rd Line Support across the London region over the 3 months to 22 August 2014.

3rd Line Support Salary Histogram in London

3rd Line Support
Job Locations in London

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 3rd Line Support within the London region over the 3 months to 22 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -19 65 £42,500 +4.93% 5
Bromley -4 14 £37,500 +25.00% 1
Wimbledon -7 6 £42,500 -5.55%
Docklands, London - 5 - -
Sidcup - 4 £35,750 -
Uxbridge -4 2 £36,250 -3.33%
Teddington - 2 £42,500 -
New Malden - 2 £42,500 -
Bexley - 2 £36,000 -
Brentford - 1 £40,000 -
Chislehurst - 1 £36,000 -
Orpington - 1 £32,500 -
3rd Line Support
England

3rd Line Support
Top 30 Related IT Skills in London

For the 6 months to 22 August 2014, IT jobs across the London region that cited 3rd Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title.

1 545 (85.16%) Windows
2 344 (53.75%) Active Directory
3 311 (48.59%) Microsoft
4 308 (48.13%) MS Exchange
5 286 (44.69%) VMware
6 273 (42.66%) Windows Server 2008
7 188 (29.38%) VMware Infrastructure
8 186 (29.06%) Exchange Server 2010
9 185 (28.91%) Windows Server 2003
10 181 (28.28%) Citrix
11 175 (27.34%) MS Office
12 166 (25.94%) MS Excel
13 155 (24.22%) Cisco
14 143 (22.34%) ITIL
15 141 (22.03%) Windows XP
15 141 (22.03%) Finance
16 131 (20.47%) Windows Server 2012
17 130 (20.31%) Exchange Server 2007
18 126 (19.69%) Microsoft Certification
19 121 (18.91%) Blackberry
19 121 (18.91%) Firewall
20 120 (18.75%) SQL
21 113 (17.66%) SAN
22 110 (17.19%) DNS
22 110 (17.19%) SQL Server
22 110 (17.19%) Windows 7
23 100 (15.63%) MCSE
24 92 (14.38%) SCCM
25 86 (13.44%) TCP/IP
26 84 (13.13%) Linux

3rd Line Support
Top Related IT Skills in London by Category

For the 6 months to 22 August 2014, IT jobs across the London region that cited 3rd Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 3rd Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 308 (48.13%) MS Exchange
2 186 (29.06%) Exchange Server 2010
3 130 (20.31%) Exchange Server 2007
4 84 (13.13%) Exchange Server 2003
5 70 (10.94%) Exchange Server 2013
6 39 (6.09%) Lync
7 32 (5.00%) SharePoint
8 26 (4.06%) IIS
9 19 (2.97%) Blackberry Enterprise Server
10 8 (1.25%) Exchange Server 2000
10 8 (1.25%) WebSphere
11 6 (0.94%) IBM Notes
12 4 (0.63%) Apache
12 4 (0.63%) SAS
12 4 (0.63%) WorkSite
12 4 (0.63%) SharePoint 2010
13 3 (0.47%) Tomcat
13 3 (0.47%) Lotus Domino
14 2 (0.31%) Apache Solr
14 2 (0.31%) nginx
Applications
1 175 (27.34%) MS Office
2 166 (25.94%) MS Excel
3 60 (9.38%) MS PowerPoint
Business Applications
1 10 (1.56%) Remedy ITSM
2 7 (1.09%) Temenos T24
3 4 (0.63%) Dynamics CRM
3 4 (0.63%) Eikon
4 3 (0.47%) Movex
5 2 (0.31%) RMDS
6 1 (0.16%) FRx
6 1 (0.16%) Dynamics GP
6 1 (0.16%) Agresso
Cloud Services
1 33 (5.16%) Office 365
2 7 (1.09%) SaaS
3 5 (0.78%) Microsoft Azure
3 5 (0.78%) Amazon AWS
4 2 (0.31%) Cloud Computing
4 2 (0.31%) PaaS
4 2 (0.31%) Google Apps
5 1 (0.16%) IaaS
Communications & Networking
1 121 (18.91%) Firewall
2 113 (17.66%) SAN
3 110 (17.19%) DNS
4 86 (13.44%) TCP/IP
5 73 (11.41%) LAN
6 66 (10.31%) WAN
7 65 (10.16%) DHCP
8 56 (8.75%) VPN
9 37 (5.78%) VLAN
10 31 (4.84%) Internet
11 29 (4.53%) iSCSI
12 26 (4.06%) Wireless
13 18 (2.81%) NAS
13 18 (2.81%) Cisco IOS
14 17 (2.66%) VoIP
15 10 (1.56%) MPLS
15 10 (1.56%) Cisco ASA
16 9 (1.41%) Wi-Fi
17 7 (1.09%) SSL
18 6 (0.94%) Fibre Channel
Database & Business Intelligence
1 110 (17.19%) SQL Server
2 37 (5.78%) SQL Server 2008
3 15 (2.34%) SQL Server 2005
4 12 (1.88%) MySQL
5 9 (1.41%) RDBMS
5 9 (1.41%) Relational Database
6 8 (1.25%) SQL Server Reporting Services
6 8 (1.25%) SQL Server Integration Services
7 7 (1.09%) SQL Server 2000
8 6 (0.94%) DTS
8 6 (0.94%) SQL Server Analysis Services
9 4 (0.63%) SQL Server 2012
10 3 (0.47%) PostgreSQL
11 2 (0.31%) FileMaker
11 2 (0.31%) Crystal Reports
12 1 (0.16%) MongoDB
12 1 (0.16%) MS Access
12 1 (0.16%) DB2
Development Applications
1 2 (0.31%) Visual Studio
1 2 (0.31%) Team Foundation Server
2 1 (0.16%) Hudson
2 1 (0.16%) TeamCity
2 1 (0.16%) CruiseControl
2 1 (0.16%) VSS/SourceSafe
2 1 (0.16%) MSI
General
1 141 (22.03%) Finance
2 84 (13.13%) Banking
3 51 (7.97%) Law
4 42 (6.56%) Investment Banking
5 28 (4.38%) Legal
6 19 (2.97%) Retail
6 19 (2.97%) Front Office
7 18 (2.81%) Telecoms
8 16 (2.50%) Back Office
9 8 (1.25%) Advertising
10 5 (0.78%) Billing
11 4 (0.63%) Publishing
11 4 (0.63%) Multimedia
12 3 (0.47%) Marketing
12 3 (0.47%) Spanish Language
12 3 (0.47%) Financial Institution
12 3 (0.47%) Games
13 1 (0.16%) Manufacturing
Libraries, Frameworks & Software Standards
1 14 (2.19%) FIX Protocol
2 12 (1.88%) Software Packaging
3 11 (1.72%) Web Services
4 10 (1.56%) XML
5 6 (0.94%) .NET
6 5 (0.78%) HTML
7 4 (0.63%) ASP.NET
7 4 (0.63%) CSS
8 3 (0.47%) LAMP
9 2 (0.31%) XML Schema
9 2 (0.31%) DHTML
9 2 (0.31%) SOAP
9 2 (0.31%) DOM
9 2 (0.31%) XHTML
9 2 (0.31%) JMS
9 2 (0.31%) ActiveMQ
9 2 (0.31%) Ajax
9 2 (0.31%) JSON
9 2 (0.31%) WebSphere Message Broker
9 2 (0.31%) jQuery
Miscellaneous
1 121 (18.91%) Blackberry
2 61 (9.53%) PDA
3 36 (5.63%) Clustering
4 25 (3.91%) Computer Science
5 22 (3.44%) Hedge funds
6 18 (2.81%) Replication
7 15 (2.34%) Management Information System
8 12 (1.88%) PKI
9 9 (1.41%) iPhone
10 8 (1.25%) Smartphone
10 8 (1.25%) iPad
11 5 (0.78%) Enterprise Software
11 5 (0.78%) EqualLogic
12 4 (0.63%) Foreign Exchange (FX)
12 4 (0.63%) Client/Server
13 3 (0.47%) Open Source
13 3 (0.47%) Fat Client
13 3 (0.47%) Thin Client
14 2 (0.31%) GIS
14 2 (0.31%) EPoS
Operating Systems
1 545 (85.16%) Windows
2 273 (42.66%) Windows Server 2008
3 185 (28.91%) Windows Server 2003
4 141 (22.03%) Windows XP
5 131 (20.47%) Windows Server 2012
6 110 (17.19%) Windows 7
7 84 (13.13%) Linux
8 51 (7.97%) Windows 8
9 36 (5.63%) UNIX
10 34 (5.31%) Mac OS
11 30 (4.69%) Mac OS X
12 26 (4.06%) Android
13 18 (2.81%) Red Hat Enterprise Linux
14 15 (2.34%) Apple iOS
15 10 (1.56%) Windows 2000 Server
16 8 (1.25%) Debian
16 8 (1.25%) Solaris
17 7 (1.09%) Windows Vista
17 7 (1.09%) Windows Mobile
18 6 (0.94%) CentOS
Processes & Methodologies
1 143 (22.34%) ITIL
2 48 (7.50%) Migration
3 30 (4.69%) Service Management
4 24 (3.75%) Change Management
5 22 (3.44%) Problem Management
6 21 (3.28%) Disaster Recovery
7 17 (2.66%) E-Commerce
8 16 (2.50%) ETRM
9 14 (2.19%) Service Delivery
9 14 (2.19%) ITSM
9 14 (2.19%) Project Management
9 14 (2.19%) Release Management
10 13 (2.03%) Performance Monitoring
11 12 (1.88%) ITIL V3
12 11 (1.72%) Investment Management
12 11 (1.72%) Load Balancing
12 11 (1.72%) Document Management
12 11 (1.72%) Performance Tuning
13 9 (1.41%) Business Continuity
14 8 (1.25%) Electronic Trading
Programming Languages
1 120 (18.75%) SQL
2 45 (7.03%) PowerShell
3 23 (3.59%) VBScript
4 22 (3.44%) Python
5 18 (2.81%) Java
6 14 (2.19%) Shell Script
7 11 (1.72%) T-SQL
8 7 (1.09%) Bash Shell
8 7 (1.09%) PHP
8 7 (1.09%) C
9 5 (0.78%) VB
10 4 (0.63%) JavaScript
11 3 (0.47%) C#
12 2 (0.31%) PHP5
12 2 (0.31%) PHP4
13 1 (0.16%) Perl
13 1 (0.16%) VBA
13 1 (0.16%) MATLAB
Qualifications
1 126 (19.69%) Microsoft Certification
2 100 (15.63%) MCSE
3 81 (12.66%) Degree
4 78 (12.19%) Cisco Certification
5 62 (9.69%) CCNA
6 55 (8.59%) MCITP
7 33 (5.16%) MCSA
8 21 (3.28%) VMware Certified Professional (VCP)
9 19 (2.97%) CCNP
10 18 (2.81%) ITIL Certification
11 16 (2.50%) Citrix Certification
12 14 (2.19%) CCA
12 14 (2.19%) MCP
13 11 (1.72%) A+ Certification
14 10 (1.56%) MCTS
15 8 (1.25%) Security Cleared
16 7 (1.09%) SC Cleared
17 6 (0.94%) CCAA
18 5 (0.78%) JNCIA
19 3 (0.47%) CCIA
Quality Assurance & Compliance
1 43 (6.72%) SLA
2 2 (0.31%) PCI DSS
3 1 (0.16%) Solvency II
3 1 (0.16%) ISO 9001
System Software
1 344 (53.75%) Active Directory
2 188 (29.38%) VMware Infrastructure
3 73 (11.41%) XenApp
4 55 (8.59%) Hyper-V
5 49 (7.66%) vSphere
6 40 (6.25%) XenDesktop
7 29 (4.53%) VMware ESX
8 24 (3.75%) VMware ESXi
9 19 (2.97%) Microsoft App-V
10 18 (2.81%) XenServer
11 9 (1.41%) Terminal Services
12 8 (1.25%) Citrix Presentation Server
13 5 (0.78%) ISA Server
14 4 (0.63%) Terminal Server
14 4 (0.63%) Xen
15 3 (0.47%) VMware Server
16 2 (0.31%) VMware Workstation
16 2 (0.31%) ProxySG
16 2 (0.31%) NLBS
16 2 (0.31%) Microsoft Virtual Server
Systems Management
1 92 (14.38%) SCCM
2 39 (6.09%) Backup Exec
3 28 (4.38%) Norton AntiVirus
4 27 (4.22%) SCOM
5 24 (3.75%) NetBackup
6 20 (3.13%) WSUS
7 10 (1.56%) Nagios
8 8 (1.25%) FortiGate
9 7 (1.09%) SCOrch
10 5 (0.78%) Symantec Enterprise Vault
11 4 (0.63%) HP SIM
11 4 (0.63%) Puppet
12 3 (0.47%) WMI
13 2 (0.31%) SolarWinds Orion
13 2 (0.31%) Cisco UCCX
14 1 (0.16%) Opsview
14 1 (0.16%) SCSM
14 1 (0.16%) SCVMM
14 1 (0.16%) Control-M
14 1 (0.16%) ARCserve
Vendors
1 311 (48.59%) Microsoft
2 286 (44.69%) VMware
3 181 (28.28%) Citrix
4 155 (24.22%) Cisco
5 55 (8.59%) Apple
6 50 (7.81%) HP
7 44 (6.88%) Bloomberg
8 42 (6.56%) Symantec
9 36 (5.63%) Reuters
10 28 (4.38%) Veeam
11 26 (4.06%) WatchGuard
11 26 (4.06%) Oracle
12 24 (3.75%) Juniper
12 24 (3.75%) Red Hat
13 23 (3.59%) McAfee
14 21 (3.28%) EMC
15 19 (2.97%) Kaspersky
16 18 (2.81%) Avaya
16 18 (2.81%) Veritas
17 17 (2.66%) Remedy
North London
Harvey Nash plc
Salary: £34000 - £38000 per annum + bens
Posted: 3 hours ago
London
Networking People
Salary: £50000 - £51000 per annum
Posted: Yesterday
City, London
QUANTICA
Salary: £30000 - £35000 per annum
Posted: Yesterday
City, London
Global Technology Solutions Ltd
Salary: £40000 - £50000 per annum + (package)+o/t+ben+training
Posted: 3 days ago
London
Ampersand Consulting
Salary: £35000 per annum + Benefits
Posted: 3 days ago
London
FIRST POINT IT RESOURCING
Salary: £50000 - £60000 per annum + Bonus + Benefits
Posted: 3 days ago
London
FIRST POINT IT RESOURCING
Salary: £50000 - £60000 per annum + Bonus + Benefits
Posted: 3 days ago
London
FIRST POINT IT RESOURCING
Salary: £55000 - £65000 per annum + Bonus + Benefits
Posted: 3 days ago
London
Technology Sourcing Limited
Salary: From £38,000 to £42,000 per annum plus bens
Posted: 3 days ago
East London
Connect Support Services Ltd
Posted: 4 days ago
London
Information Technology Services
Salary: £40k - 45k per day
Posted: 4 days ago
Bromley, Kent
H&R Talent
Salary: From £35,000 to £40,000 per annum
Posted: 6 days ago
London
Etech Partners
Salary: Up to £35,000 per annum
Posted: 6 days ago
North London
Allied Worldwide
Salary: Private pension, Healthcare
Posted: 7 days ago
North London
Recruitment Genius
Salary: £36000 - £42000 per annum
Posted: 20 days ago
City of London
Quantica Technology - London
Salary: £35000 - £45000 per annum + Bens/Bonus
Posted: 21 days ago