Service Management Contracts in London

Service Management
England > London

The following table provides summary statistics for contract job vacancies advertised in London with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 28 April 2024 with a comparison to the same period in the previous 2 years.

6 months to
28 Apr 2024
Same period 2023 Same period 2022
Rank 131 108 134
Rank change year-on-year -23 +26 +61
Contract jobs citing Service Management 331 656 847
As % of all contract jobs advertised in London 1.87% 2.43% 2.18%
As % of the Processes & Methodologies category 2.11% 2.66% 2.36%
Number of daily rates quoted 197 483 617
10th Percentile £250 £301 £300
25th Percentile £400 £423 £425
Median daily rate (50th Percentile) £513 £501 £545
Median % change year-on-year +2.30% -8.07% +9.00%
75th Percentile £663 £653 £638
90th Percentile £763 £743 £738
England median daily rate £525 £500 £525
% change year-on-year +5.00% -4.76% +10.53%
Number of hourly rates quoted 4 9 11
10th Percentile £29.75 £20.44 £16.50
25th Percentile £44.38 £21.00 £18.25
Median hourly rate £57.50 £35.00 £21.00
Median % change year-on-year +64.29% +66.67% -43.24%
75th Percentile £65.00 £58.00 £21.86
90th Percentile - £59.80 £32.60
England median hourly rate £17.72 £55.00 £17.00
% change year-on-year -67.78% +223.53% -19.05%

All Process and Methodology Skills
London

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in London with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 15,676 24,638 35,896
As % of all contract IT jobs advertised in London 88.49% 91.11% 92.26%
Number of daily rates quoted 11,227 17,712 26,145
10th Percentile £338 £375 £390
25th Percentile £450 £475 £475
Median daily rate (50th Percentile) £550 £590 £575
Median % change year-on-year -6.78% +2.61% +9.52%
75th Percentile £675 £700 £688
90th Percentile £800 £800 £775
England median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +9.69%
Number of hourly rates quoted 325 278 423
10th Percentile £16.00 £18.59 £17.25
25th Percentile £20.00 £22.53 £23.91
Median hourly rate £28.50 £38.13 £36.00
Median % change year-on-year -25.25% +5.90% +10.77%
75th Percentile £46.86 £62.64 £50.88
90th Percentile £66.30 £76.78 £67.50
England median hourly rate £35.50 £37.50 £24.35
% change year-on-year -5.33% +54.00% +1.46%

Service Management
Job Vacancy Trend in London

Job postings citing Service Management as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Management in London

Service Management
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing Service Management in London.

Daily rate trend for Service Management in London

Service Management
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Management in London over the 6 months to 28 April 2024.

Daily rate histogram for Service Management in London

Service Management
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing Service Management in London.

Hourly rate trend for Service Management in London

Service Management
Hourly Rate Histogram in London

Hourly rate distribution of jobs citing Service Management in London over the 6 months to 28 April 2024.

Hourly rate histogram for Service Management in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 6 months to 28 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London +5 39 £475 -5.00% 20
South London +15 9 £550 +4.76% 3
West London +4 7 £345 -23.33% 10
East London -5 3 £550 +94.69% 3
Service Management
England

Service Management
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (6.65%) Confluence
2 13 (3.93%) SharePoint
3 11 (3.32%) Microsoft Exchange
4 4 (1.21%) CMS
5 3 (0.91%) Adobe Experience Manager
6 2 (0.60%) Exchange Server 2007
6 2 (0.60%) Exchange Server 2010
7 1 (0.30%) Apache
7 1 (0.30%) IBM HTTP Server
7 1 (0.30%) IIS
7 1 (0.30%) Tomcat
7 1 (0.30%) WebSphere
7 1 (0.30%) WebSphere Application Server
7 1 (0.30%) WebSphere Portal
Applications
1 17 (5.14%) Microsoft Office
2 15 (4.53%) Microsoft Excel
3 10 (3.02%) Microsoft Project
4 4 (1.21%) Microsoft PowerPoint
4 4 (1.21%) MS Visio
4 4 (1.21%) Spreadsheet
5 1 (0.30%) Gliffy
Business Applications
1 7 (2.11%) SAP S/4HANA
2 5 (1.51%) Remedy ITSM
3 3 (0.91%) SAP ERP
3 3 (0.91%) Shopify
4 2 (0.60%) SystmOne
5 1 (0.30%) Cloudability
Cloud Services
1 50 (15.11%) Azure
2 28 (8.46%) AWS
3 18 (5.44%) Microsoft 365
4 14 (4.23%) GCP
4 14 (4.23%) Power Platform
5 11 (3.32%) Azure DevOps
6 10 (3.02%) IaaS
7 6 (1.81%) Google Workspace
8 4 (1.21%) GitHub
8 4 (1.21%) Lucidchart
8 4 (1.21%) PaaS
9 3 (0.91%) Amazon EC2
9 3 (0.91%) BigCommerce
9 3 (0.91%) Entra ID
9 3 (0.91%) Figma
9 3 (0.91%) IBM Blueworks
9 3 (0.91%) Serverless
9 3 (0.91%) Virtual Private Cloud
10 2 (0.60%) Azure Logic Apps
10 2 (0.60%) PowerApps
Communications & Networking
1 6 (1.81%) DHCP
1 6 (1.81%) DNS
1 6 (1.81%) Firewall
2 4 (1.21%) SAN
2 4 (1.21%) WAN
3 3 (0.91%) SNA
3 3 (0.91%) TCP/IP
3 3 (0.91%) VPN
4 2 (0.60%) HTTP
4 2 (0.60%) HTTPS
4 2 (0.60%) Internet
4 2 (0.60%) Intranet
4 2 (0.60%) LAN
4 2 (0.60%) SD-WAN
4 2 (0.60%) VoIP
5 1 (0.30%) GSM
5 1 (0.30%) Kerberos
5 1 (0.30%) SMTP
5 1 (0.30%) VSAN
5 1 (0.30%) Wi-Fi
Database & Business Intelligence
1 12 (3.63%) Big Data
1 12 (3.63%) Data Lake
2 10 (3.02%) Power BI
3 5 (1.51%) Tableau
4 4 (1.21%) MySQL
5 3 (0.91%) Amazon RDS
5 3 (0.91%) Azure SQL Database
5 3 (0.91%) Relational Database
6 2 (0.60%) Electronic Patient Records
6 2 (0.60%) Pentaho
6 2 (0.60%) SAP HANA
7 1 (0.30%) Elasticsearch
7 1 (0.30%) Flink
7 1 (0.30%) MariaDB
7 1 (0.30%) PostgreSQL
7 1 (0.30%) SQL Server
Development Applications
1 26 (7.85%) JIRA
2 6 (1.81%) Jenkins
3 3 (0.91%) Git
3 3 (0.91%) Maven
4 1 (0.30%) IBM UrbanCode
4 1 (0.30%) Team Foundation Server
General
1 98 (29.61%) Finance
2 91 (27.49%) Social Skills
3 47 (14.20%) Analytical Skills
3 47 (14.20%) Banking
4 42 (12.69%) Public Sector
5 22 (6.65%) Influencing Skills
6 13 (3.93%) Presentation Skills
7 11 (3.32%) Marketing
8 9 (2.72%) Local Government
8 9 (2.72%) Telecoms
9 7 (2.11%) Manufacturing
9 7 (2.11%) Retail
10 5 (1.51%) Electronics
10 5 (1.51%) French Language
11 4 (1.21%) Military
12 3 (0.91%) Inclusion and Diversity
12 3 (0.91%) Law
12 3 (0.91%) Legal
12 3 (0.91%) Pharmaceutical
13 2 (0.60%) Billing
Job Titles
1 82 (24.77%) Analyst
2 53 (16.01%) Architect
3 30 (9.06%) Service Manager
4 29 (8.76%) Banking Analyst
4 29 (8.76%) Lead
5 26 (7.85%) Service Analyst
6 24 (7.25%) Business Analyst
7 23 (6.95%) IT Analyst
8 21 (6.34%) Delivery Manager
9 20 (6.04%) Support Analyst
10 19 (5.74%) Applications Support
10 19 (5.74%) Service Architect
11 18 (5.44%) Data Analyst
12 17 (5.14%) Service Delivery Manager
13 16 (4.83%) Senior
13 16 (4.83%) Solutions Architect
14 15 (4.53%) Cloud Architect
14 15 (4.53%) Consultant
14 15 (4.53%) ITIL Manager
15 14 (4.23%) Banking Business Analyst
Libraries, Frameworks & Software Standards
1 9 (2.72%) REST
2 8 (2.42%) Web Services
3 6 (1.81%) CSS
4 5 (1.51%) .NET
4 5 (1.51%) AngularJS
4 5 (1.51%) Twitter Bootstrap
5 4 (1.21%) J2EE
6 3 (0.91%) HTML
6 3 (0.91%) jQuery
6 3 (0.91%) Sass
6 3 (0.91%) Spring
6 3 (0.91%) Spring MVC
6 3 (0.91%) VML
7 2 (0.60%) ActiveX
7 2 (0.60%) ASP.NET
7 2 (0.60%) JSON
7 2 (0.60%) Middleware
7 2 (0.60%) SOAP
8 1 (0.30%) DCOM
8 1 (0.30%) XML
Miscellaneous
1 22 (6.65%) Management Information System
2 20 (6.04%) CMDB
3 12 (3.63%) Data Centre
4 9 (2.72%) Product Ownership
5 8 (2.42%) Self-Motivation
6 6 (1.81%) NHS
7 5 (1.51%) Onboarding
8 4 (1.21%) Analytical Mindset
8 4 (1.21%) Linux Command Line
8 4 (1.21%) Smartphone
9 2 (0.60%) Cyber Threat
9 2 (0.60%) Driving Licence
9 2 (0.60%) Enterprise Software
9 2 (0.60%) FMCG
9 2 (0.60%) Mainframe
9 2 (0.60%) PACS
9 2 (0.60%) Smartcard
10 1 (0.30%) Cloud Native
10 1 (0.30%) Digital Signage
10 1 (0.30%) Virtual Team
Operating Systems
1 30 (9.06%) Windows
2 22 (6.65%) Linux
3 9 (2.72%) Windows 10
3 9 (2.72%) Windows Server
4 6 (1.81%) Android
5 4 (1.21%) Apple iOS
5 4 (1.21%) Unix
6 3 (0.91%) Mac OS
7 2 (0.60%) VMS
7 2 (0.60%) Windows 7
8 1 (0.30%) Windows Server 2012
8 1 (0.30%) Windows Server 2016
8 1 (0.30%) Windows Server 2019
Processes & Methodologies
1 188 (56.80%) ITIL
2 118 (35.65%) ITSM
3 73 (22.05%) Change Management
4 70 (21.15%) Agile
5 63 (19.03%) Problem-Solving
6 56 (16.92%) Continuous Improvement
7 41 (12.39%) Stakeholder Management
8 40 (12.08%) Service Delivery
9 39 (11.78%) Project Management
10 36 (10.88%) Service Design
11 35 (10.57%) Incident Management
12 34 (10.27%) DevOps
13 32 (9.67%) Problem Management
14 31 (9.37%) User Experience
15 28 (8.46%) Customer Service
16 26 (7.85%) Decision-Making
16 26 (7.85%) SDLC
17 25 (7.55%) Analytics
18 23 (6.95%) Cybersecurity
19 22 (6.65%) Project Delivery
Programming Languages
1 21 (6.34%) PowerShell
2 12 (3.63%) SQL
3 7 (2.11%) Python
4 6 (1.81%) JavaScript
5 5 (1.51%) Java
6 4 (1.21%) C#
7 2 (0.60%) C++
7 2 (0.60%) VB
7 2 (0.60%) VBA
7 2 (0.60%) VBScript
8 1 (0.30%) ABAP
8 1 (0.30%) Bash
8 1 (0.30%) VB.NET
Qualifications
1 95 (28.70%) Security Cleared
2 78 (23.56%) SC Cleared
3 35 (10.57%) DV Cleared
4 28 (8.46%) Degree
5 22 (6.65%) ITIL Certification
6 16 (4.83%) AWS Certification
7 7 (2.11%) Computer Science Degree
7 7 (2.11%) Microsoft Certification
8 6 (1.81%) ITIL Foundation Certificate
9 4 (1.21%) A+ Certification
9 4 (1.21%) MCITP
10 3 (0.91%) PRINCE2 Practitioner
11 2 (0.60%) MCSE
12 1 (0.30%) ECDL
12 1 (0.30%) ISTQB
12 1 (0.30%) MBA
12 1 (0.30%) MCP
12 1 (0.30%) MCSA
12 1 (0.30%) PMP
12 1 (0.30%) Postgraduate
Quality Assurance & Compliance
1 15 (4.53%) SLA
2 7 (2.11%) QA
3 5 (1.51%) PMO
4 2 (0.60%) Data Quality
4 2 (0.60%) ISO/IEC 20000
4 2 (0.60%) ISO/IEC 27001
5 1 (0.30%) Cyber Essentials
5 1 (0.30%) GDPR
5 1 (0.30%) GxP
5 1 (0.30%) ISO 22301
5 1 (0.30%) NIST
5 1 (0.30%) Sarbanes-Oxley
System Software
1 26 (7.85%) Active Directory
2 5 (1.51%) VMware Infrastructure
2 5 (1.51%) VMware NSX
3 3 (0.91%) vSphere
4 1 (0.30%) BitLocker
4 1 (0.30%) Docker
4 1 (0.30%) Hyper-V
4 1 (0.30%) Microsoft Virtual Server
4 1 (0.30%) Virtual Desktop
4 1 (0.30%) Virtual Servers
4 1 (0.30%) VMware ESXi
4 1 (0.30%) XenDesktop
Systems Management
1 21 (6.34%) Terraform
2 15 (4.53%) Ansible
2 15 (4.53%) Puppet
3 7 (2.11%) SCCM
4 3 (0.91%) Microsoft Intune
4 3 (0.91%) Progress Chef
4 3 (0.91%) vRealize
4 3 (0.91%) VxRail
5 2 (0.60%) Jamf Pro
5 2 (0.60%) SCOM
6 1 (0.30%) Active Directory Federation Services
6 1 (0.30%) Kubernetes
6 1 (0.30%) OPNET
6 1 (0.30%) vCenter Server
6 1 (0.30%) WMI
6 1 (0.30%) WSUS
Vendors
1 55 (16.62%) Microsoft
2 47 (14.20%) ServiceNow
3 20 (6.04%) SAP
4 10 (3.02%) Dell
5 9 (2.72%) Google
6 8 (2.42%) Atlassian
6 8 (2.42%) VMware
7 5 (1.51%) Citrix
7 5 (1.51%) Remedy
7 5 (1.51%) SolarWinds
8 4 (1.21%) Freshdesk
8 4 (1.21%) Salesforce
9 3 (0.91%) Adobe
9 3 (0.91%) Bloomberg
9 3 (0.91%) BMC
9 3 (0.91%) Intel
9 3 (0.91%) LogRhythm
9 3 (0.91%) Refinitiv
9 3 (0.91%) Sitecore
9 3 (0.91%) Veeam