The first table below looks at the demand for Service Management skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 1 August 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 108 126 111
Rank change year-on-year
+18 -15
Contract jobs citing Service Management 446 412 472
As % of all contract IT jobs located in London 1.90% 1.70% 1.80%
As % of the Processes & Methodologies category 2.47% 2.22% 2.43%
Number of daily rates quoted 299 256 289
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £409 £425
Average daily rate % change year-on-year
-2.14% -3.82%
90% offered a daily rate of more than £250 £250 £250
10% offered a daily rate of more than £550 £550 £550
UK excluding London average daily rate £350 £350 £353
% change year-on-year
- -0.70%
Number of hourly rates quoted 4 7 12
Average hourly rate £16.75 £17.00 £19.00
Average hourly rate % change year-on-year
-1.47% -10.52%
90% offered a hourly rate of more than £15.10 £13.97 £12.65
10% offered a hourly rate of more than £17.23 £30.90 £36.55
UK excluding London average hourly rate £15.00 £13.35 £16.00
% change year-on-year
+12.35% -16.56%
Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
18021 18552 19435
As % of all contract IT jobs located in London 76.80% 76.41% 73.96%
Number of daily rates quoted 12558 12874 12943
Average daily rate £443 £450 £445
Average daily rate % change year-on-year
-1.66% +1.12%
90% offered a daily rate of more than £300 £300 £293
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 222 253 382
Average hourly rate £20.35 £27.25 £30.00
Average hourly rate % change year-on-year
-25.31% -9.16%
90% offered a hourly rate of more than £14.00 £15.00 £15.00
10% offered a hourly rate of more than £53.50 £51.30 £48.00
UK excluding London average hourly rate £25.00 £31.00 £31.00
% change year-on-year
-19.35% -
Service Management
England

Service Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in London

Service Management
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the London region.

Service Management Daily Rate Trend in London

Service Management
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 1 August 2014.

Service Management Daily Rate Histogram in London

Service Management
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the London region.

Service Management Hourly Rate Trend in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the London region over the 3 months to 1 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +3 79 £395 +3.60% 35
Canary Wharf +30 6 £438 -
Greenwich -2 3 £412 -30.16%
West Drayton - 3 £475 -
Docklands, London +7 2 - - 1
Bromley +2 2 £300 -33.33% 3
Croydon +3 1 £300 -
Hammersmith +2 1 £260 -
Uxbridge -4 1 £400 +3.89%
Beckenham - - - -
Chessington - - - -
Westminster - - - -
Paddington - - - -
Edgware - - - -
Greenford - - - -
Harrow - - - -
Hounslow - - - -
Kingston Upon Thames - - - -
Ruislip - - - -
Teddington - - - -
Chiswick - - - - 1
Service Management
England

Service Management
Top 30 Related IT Skills in London

For the 6 months to 1 August 2014, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 686 (70.72%) ITIL
2 225 (23.20%) ITSM
3 204 (21.03%) Service Delivery
4 188 (19.38%) Finance
5 183 (18.87%) Microsoft
6 179 (18.45%) Project Management
7 173 (17.84%) Windows
8 124 (12.78%) PRINCE2
9 123 (12.68%) Change Management
10 120 (12.37%) Security Cleared
11 116 (11.96%) SLA
12 112 (11.55%) Banking
13 105 (10.82%) Active Directory
14 100 (10.31%) MS Office
15 95 (9.79%) Stakeholder Management
16 88 (9.07%) Oracle
17 85 (8.76%) SQL
17 85 (8.76%) ITIL Certification
17 85 (8.76%) Management Information System
18 82 (8.45%) Problem Management
19 81 (8.35%) Incident Management
20 79 (8.14%) MS Excel
20 79 (8.14%) Cisco
21 75 (7.73%) Remedy
21 75 (7.73%) HP
22 74 (7.63%) Degree
23 71 (7.32%) VMware
24 64 (6.60%) ITIL V3
25 60 (6.19%) Configuration Management
26 59 (6.08%) SQL Server

Service Management
Top Related IT Skills in London by Category

For the 6 months to 1 August 2014, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 48 (4.95%) MS Exchange
2 28 (2.89%) SharePoint
3 27 (2.78%) Blackberry Enterprise Server
4 21 (2.16%) Exchange Server 2010
5 13 (1.34%) CMS
6 11 (1.13%) IIS
7 9 (0.93%) WebLogic
8 8 (0.82%) IBM Notes
8 8 (0.82%) Lync
9 7 (0.72%) Confluence
10 6 (0.62%) BizTalk Server
10 6 (0.62%) SharePoint 2013
10 6 (0.62%) OpenStack
11 5 (0.52%) Exchange Server 2003
11 5 (0.52%) Tomcat
11 5 (0.52%) SAS
12 4 (0.41%) WebSphere Process Server
12 4 (0.41%) WebSphere
13 3 (0.31%) Oracle Spatial
13 3 (0.31%) Apache
Applications
1 100 (10.31%) MS Office
2 79 (8.14%) MS Excel
3 28 (2.89%) MS Visio
4 25 (2.58%) MS Project
5 16 (1.65%) Spreadsheet
6 15 (1.55%) MS PowerPoint
7 3 (0.31%) InfoPath
7 3 (0.31%) SPSS
8 1 (0.10%) Photoshop
8 1 (0.10%) InDesign
8 1 (0.10%) Stata
Business Applications
1 50 (5.15%) Remedy ITSM
2 16 (1.65%) SAP SM
3 8 (0.82%) Cognos TM1
3 8 (0.82%) Cognos Business Intelligence
4 6 (0.62%) assyst
4 6 (0.62%) SAP ERP
5 4 (0.41%) Oracle Applications
5 4 (0.41%) SAP Oil and Gas
6 3 (0.31%) Dynamics CRM
7 2 (0.21%) Cerner Millennium
7 2 (0.21%) SiteCatalyst
8 1 (0.10%) Magento
8 1 (0.10%) Remedy AR System
8 1 (0.10%) Oracle General Ledger
8 1 (0.10%) Oracle Financials
8 1 (0.10%) Agresso
8 1 (0.10%) SAP HR
8 1 (0.10%) BusinessWorks
Cloud Services
1 22 (2.27%) SaaS
2 6 (0.62%) Office 365
3 4 (0.41%) IaaS
4 2 (0.21%) Rackspace Cloud
4 2 (0.21%) Cloud Computing
5 1 (0.10%) PaaS
5 1 (0.10%) Microsoft Azure
5 1 (0.10%) Amazon AWS
Communications & Networking
1 55 (5.67%) Firewall
2 38 (3.92%) DNS
3 29 (2.99%) TCP/IP
4 26 (2.68%) SAN
4 26 (2.68%) LAN
5 24 (2.47%) WAN
6 21 (2.16%) VPN
6 21 (2.16%) DHCP
7 17 (1.75%) MPLS
8 14 (1.44%) BIG-IP
8 14 (1.44%) DSL
9 13 (1.34%) Internet
9 13 (1.34%) LDAP
9 13 (1.34%) IP Telephony
10 12 (1.24%) VLAN
10 12 (1.24%) iSCSI
11 11 (1.13%) Cisco ASA
11 11 (1.13%) Intranet
12 10 (1.03%) SNMP
12 10 (1.03%) Multicast
Database & Business Intelligence
1 59 (6.08%) SQL Server
2 40 (4.12%) Data Warehouse
3 24 (2.47%) Oracle Database
4 17 (1.75%) Relational Database
5 13 (1.34%) SQL Server Reporting Services
6 11 (1.13%) Big Data
6 11 (1.13%) SQL Server Integration Services
6 11 (1.13%) OLAP
7 10 (1.03%) VLDB
7 10 (1.03%) SQL Server Analysis Services
8 9 (0.93%) Oracle Database 11g
8 9 (0.93%) MySQL
9 8 (0.82%) Oracle Database 10g
9 8 (0.82%) DB2
9 8 (0.82%) Cognos Framework Manager
9 8 (0.82%) Cognos Metric Studio
10 7 (0.72%) NoSQL
10 7 (0.72%) SQL Server 2008
11 5 (0.52%) Oracle Exadata
11 5 (0.52%) Oracle Reports
Development Applications
1 13 (1.34%) JIRA
2 7 (0.72%) Git (software)
2 7 (0.72%) Jenkins
3 5 (0.52%) Toad
4 4 (0.41%) Subversion
4 4 (0.41%) ClearQuest
4 4 (0.41%) Team Foundation Server
4 4 (0.41%) JProfiler
5 3 (0.31%) TeamCity
5 3 (0.31%) SQL Server Management Studio (SSMS)
5 3 (0.31%) Visual Studio
5 3 (0.31%) LoadRunner
6 2 (0.21%) Maven
6 2 (0.21%) QuickTest Pro
6 2 (0.21%) PVCS
6 2 (0.21%) Bitbucket
7 1 (0.10%) Hudson
7 1 (0.10%) SoapUI
7 1 (0.10%) Cucumber
7 1 (0.10%) DbUnit
General
1 188 (19.38%) Finance
2 112 (11.55%) Banking
3 33 (3.40%) Investment Banking
4 31 (3.20%) Telecoms
5 18 (1.86%) Retail
6 16 (1.65%) Marketing
7 15 (1.55%) Games
8 14 (1.44%) Legal
9 13 (1.34%) Financial Institution
10 12 (1.24%) Advertising
10 12 (1.24%) Back Office
11 11 (1.13%) Law
11 11 (1.13%) Publishing
12 9 (0.93%) Pharmaceutical
12 9 (0.93%) Manufacturing
13 8 (0.82%) Local Government
14 5 (0.52%) Automotive
15 4 (0.41%) Front Office
16 2 (0.21%) German Language
16 2 (0.21%) Retail Banking
Job Titles
1 265 (27.32%) Analyst
2 123 (12.68%) Service Manager
3 108 (11.13%) Service Analyst
4 89 (9.18%) Project Manager
5 76 (7.84%) Architect
6 73 (7.53%) Consultant
7 45 (4.64%) Business Analyst
8 40 (4.12%) Delivery Manager
9 35 (3.61%) Support Analyst
10 34 (3.51%) Services Delivery Manager
11 33 (3.40%) Service Desk Analyst
12 25 (2.58%) Developer
13 23 (2.37%) Service Management Analyst
13 23 (2.37%) Enterprise Architect
13 23 (2.37%) Solutions Architect
14 21 (2.16%) Management Consultant
14 21 (2.16%) Service Management Consultant
15 20 (2.06%) Services Delivery Analyst
16 17 (1.75%) Senior Analyst
16 17 (1.75%) Administrator
Libraries, Frameworks & Software Standards
1 23 (2.37%) HTML
2 22 (2.27%) CSS
3 15 (1.55%) Web Services
4 14 (1.44%) XML
5 12 (1.24%) HTML5
6 10 (1.03%) .NET
6 10 (1.03%) MEAP
7 7 (0.72%) SOAP
8 5 (0.52%) RESTful
8 5 (0.52%) Oracle Streams
8 5 (0.52%) XSL
9 4 (0.41%) WebSphere MQ
9 4 (0.41%) Middleware
9 4 (0.41%) XML Schema
10 3 (0.31%) Software Packaging
10 3 (0.31%) COM
10 3 (0.31%) OLE
11 2 (0.21%) J2EE
11 2 (0.21%) Classic ASP
11 2 (0.21%) JSP
Miscellaneous
1 85 (8.76%) Management Information System
2 38 (3.92%) Blackberry
3 28 (2.89%) CMDB
3 28 (2.89%) Mobile App
4 26 (2.68%) Data Protection Act
5 17 (1.75%) Computer Science
5 17 (1.75%) Fat Client
5 17 (1.75%) Thin Client
5 17 (1.75%) Freedom of Information
6 15 (1.55%) Freedom of Information Act
6 15 (1.55%) NHS
7 14 (1.44%) Client/Server
7 14 (1.44%) Statistics
8 10 (1.03%) Online Games
9 9 (0.93%) Hedge funds
9 9 (0.93%) SWIFT
9 9 (0.93%) FMCG
9 9 (0.93%) iPhone
9 9 (0.93%) Mainframe
9 9 (0.93%) PMI
Operating Systems
1 173 (17.84%) Windows
2 55 (5.67%) UNIX
3 54 (5.57%) Linux
4 44 (4.54%) Windows 7
5 41 (4.23%) Windows XP
6 38 (3.92%) Windows Server 2008
7 34 (3.51%) Windows Server 2003
8 23 (2.37%) Android
9 15 (1.55%) Apple iOS
10 11 (1.13%) Windows 8
10 11 (1.13%) Solaris
11 10 (1.03%) Red Hat Enterprise Linux
12 8 (0.82%) Ubuntu
13 7 (0.72%) Windows Mobile
14 5 (0.52%) AIX
15 4 (0.41%) Mac OS X
15 4 (0.41%) CentOS
15 4 (0.41%) Oracle Linux
16 3 (0.31%) Windows Server 2012
16 3 (0.31%) HPUX
Processes & Methodologies
1 686 (70.72%) ITIL
2 225 (23.20%) ITSM
3 204 (21.03%) Service Delivery
4 179 (18.45%) Project Management
5 124 (12.78%) PRINCE2
6 123 (12.68%) Change Management
7 95 (9.79%) Stakeholder Management
8 82 (8.45%) Problem Management
9 81 (8.35%) Incident Management
10 64 (6.60%) ITIL V3
11 60 (6.19%) Configuration Management
12 55 (5.67%) Disaster Recovery
13 47 (4.85%) Agile Software Development
13 47 (4.85%) Continuous Improvement
14 45 (4.64%) Performance Management
15 42 (4.33%) Risk Management
15 42 (4.33%) Migration
16 41 (4.23%) Business Analysis
17 39 (4.02%) Release Management
18 38 (3.92%) Business Intelligence
Programming Languages
1 85 (8.76%) SQL
2 28 (2.89%) JavaScript
3 26 (2.68%) C
4 19 (1.96%) PowerShell
5 16 (1.65%) VB
6 15 (1.55%) Java
7 12 (1.24%) PL/SQL
7 12 (1.24%) VBA
8 10 (1.03%) T-SQL
9 8 (0.82%) Shell Script
9 8 (0.82%) C++
10 5 (0.52%) Perl
11 4 (0.41%) C#
12 3 (0.31%) PHP
13 2 (0.21%) VBScript
13 2 (0.21%) SPARQL
14 1 (0.10%) Bash Shell
14 1 (0.10%) Korn
14 1 (0.10%) Python
14 1 (0.10%) MATLAB
Qualifications
1 120 (12.37%) Security Cleared
2 85 (8.76%) ITIL Certification
3 74 (7.63%) Degree
4 56 (5.77%) SC Cleared
5 32 (3.30%) DV Cleared
5 32 (3.30%) ITIL Foundation Certificate
6 25 (2.58%) Microsoft Certification
7 22 (2.27%) PMI Certification
8 20 (2.06%) CISSP
9 17 (1.75%) PRINCE2 Practitioner
10 16 (1.65%) PMP
10 16 (1.65%) PRINCE2 Certification
11 14 (1.44%) MCSE
12 13 (1.34%) Cisco Certification
13 11 (1.13%) MCSA
14 9 (0.93%) CTC Cleared
14 9 (0.93%) CCNP
14 9 (0.93%) ISEB
15 8 (0.82%) Oracle Certification
15 8 (0.82%) MCITP
Quality Assurance & Compliance
1 116 (11.96%) SLA
2 30 (3.09%) COBIT
3 22 (2.27%) QA
4 16 (1.65%) Sarbanes-Oxley
5 8 (0.82%) ISO/IEC 27001
6 7 (0.72%) ISO 9001
7 6 (0.62%) GxP
7 6 (0.62%) PCI DSS
8 3 (0.31%) GCP
9 1 (0.10%) Data Quality
9 1 (0.10%) 21 CFR Part 11
9 1 (0.10%) GMP
System Software
1 105 (10.82%) Active Directory
2 54 (5.57%) VMware Infrastructure
3 20 (2.06%) vSphere
4 18 (1.86%) Hyper-V
4 18 (1.86%) XenApp
5 14 (1.44%) NLBS
6 12 (1.24%) Xen
7 11 (1.13%) NFS
8 10 (1.03%) vCloud
9 9 (0.93%) Citrix Presentation Server
9 9 (0.93%) Oracle RAC
10 8 (0.82%) Oracle RMAN
11 5 (0.52%) KVM
11 5 (0.52%) Terminal Server
12 4 (0.41%) VMware ESX
13 2 (0.21%) Microsoft App-V
13 2 (0.21%) ISA Server
13 2 (0.21%) XenDesktop
13 2 (0.21%) VMware ESXi
14 1 (0.10%) VirtualBox
Systems Management
1 27 (2.78%) Tivoli
2 20 (2.06%) WSUS
3 16 (1.65%) SCCM
4 14 (1.44%) EMC NetWorker
5 10 (1.03%) Backup Exec
5 10 (1.03%) HP UCMDB
6 9 (0.93%) Data Guard
6 9 (0.93%) Tivoli Storage Manager
7 7 (0.72%) Nagios
8 6 (0.62%) Oracle Enterprise Manager
8 6 (0.62%) HP SiteScope
8 6 (0.62%) Oracle Identity Management
8 6 (0.62%) Opscode Chef
8 6 (0.62%) Puppet
9 5 (0.52%) Oracle Identity Manager
9 5 (0.52%) Ganglia
9 5 (0.52%) SCOM
9 5 (0.52%) Oracle Statspack
10 4 (0.41%) NetBackup
10 4 (0.41%) Tivoli Monitoring
Vendors
1 183 (18.87%) Microsoft
2 88 (9.07%) Oracle
3 79 (8.14%) Cisco
4 75 (7.73%) Remedy
4 75 (7.73%) HP
5 71 (7.32%) VMware
6 57 (5.88%) Citrix
7 56 (5.77%) ServiceNow
8 39 (4.02%) SAP
9 38 (3.92%) BMC
10 29 (2.99%) CheckPoint
11 26 (2.68%) IBM
12 25 (2.58%) EMC
13 17 (1.75%) Juniper
14 16 (1.65%) Red Hat
14 16 (1.65%) F5
15 15 (1.55%) McAfee
16 12 (1.24%) Tableau
17 11 (1.13%) Websense
18 10 (1.03%) Cognos
West London
Experis Ltd
Rate: £400 - £440 per day
Posted: 15 hours ago
City, London
LA International
Posted: 16 hours ago
London
Real Staffing
Rate: competitive
Posted: Yesterday
London
Interquest - Sand Resources
Rate: £300.00 - £375.00 per day
Posted: Yesterday
London
SmartSourcing plc
Posted: Yesterday
South West London
Nationwide People Ltd
Rate: £400 - £500 Per Day DOE - Ltd Co Basis
Posted: 2 days ago
London
ARM Utilities
Rate: £300 - £350 per day
Posted: 2 days ago
London
Templeton and Partners - SAP & UK Account
Rate: to £600 per day
Posted: 2 days ago
City, London
Rullion IT Plus
Rate: £400 - £500.00 per day
Posted: 3 days ago
London
Experis Ltd
Rate: Market Rate Value
Posted: 3 days ago
London
Thebes IT
Rate: Unspecified
Posted: 3 days ago
London
Experis Ltd
Rate: Market Rate Value
Posted: 3 days ago
London
Certes Computing Ltd
Rate: £400 - £500 per day
Posted: 3 days ago
City, London
Aston Carter
Rate: £400 per annum
Posted: 3 days ago
City, London
Deerfoot IT Resources Ltd
Rate: £350 - £500 per day
Posted: 4 days ago
London
ComputAppoint
Rate: £375 - £425 per day
Posted: 4 days ago
London
Ideal Training
Rate: Excellent Daily Rate Negotiable
Posted: 4 days ago
London
Roc Search
Posted: 5 days ago
London
Global Technology Solutions Ltd
Rate: £450 - £500 per day
Posted: 5 days ago
London
Interquest - IQ ESM
Rate: £400 per day
Posted: 7 days ago