The table below looks at the statistics for Service Management skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 4 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
4 May 2015
Same period 2014 Same period 2013
Service Management
Rank 104 90 118
Rank change year-on-year
-14 +28
Contract jobs citing Service Management 442 533 380
As % of all contract IT jobs located in London 1.98% 2.29% 1.76%
As % of the Processes & Methodologies category 2.52% 2.93% 2.27%
Number of daily rates quoted 305 364 211
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£450 £410 £400
Average daily rate % change year-on-year
+9.75% +2.50%
90% offered a daily rate of more than £225 £263 £225
10% offered a daily rate of more than £550 £552 £550
UK excluding London average daily rate £350 £350 £370
% change year-on-year
- -5.40%
Number of hourly rates quoted 7 10 25
Average hourly rate £17.00 £15.00 £55.00
Average hourly rate % change year-on-year
+13.33% -72.72%
90% offered a hourly rate of more than £15.58 £13.00 £14.38
10% offered a hourly rate of more than £135.00 £50.00 £135.00
UK excluding London average hourly rate £13.35 £19.50 £16.36
% change year-on-year
-31.53% +19.19%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
17516 18221 16711
As % of all contract IT jobs located in London 78.35% 78.23% 77.21%
Number of daily rates quoted 12265 12963 11608
Average daily rate £450 £433 £450
Average daily rate % change year-on-year
+3.86% -3.72%
90% offered a daily rate of more than £310 £300 £300
10% offered a daily rate of more than £613 £600 £600
UK excluding London average daily rate £388 £375 £360
% change year-on-year
+3.33% +4.16%
Number of hourly rates quoted 248 230 235
Average hourly rate £20.00 £22.50 £30.25
Average hourly rate % change year-on-year
-11.11% -25.61%
90% offered a hourly rate of more than £11.00 £13.00 £14.00
10% offered a hourly rate of more than £68.50 £50.00 £135.00
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

Service Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in London

Service Management
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the London region.

Service Management Daily Rate Trend in London

Service Management
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 4 May 2015.

Service Management Daily Rate Histogram in London

Service Management
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the London region.

Service Management Hourly Rate Trend in London

Service Management
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 4 May 2015.

Service Management Hourly Rate Histogram in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the London region over the 3 months to 4 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -23 100 £475 +18.75% 21
Kingston Upon Thames +5 6 £165 -58.30% 4
Croydon -1 6 £338 -3.57%
Uxbridge -2 3 £325 -22.61%
Chiswick +8 2 - - 1
Feltham 0 2 £370 -15.90%
Bromley +5 1 £400 +18.51%
Docklands, London -4 1 £538 +3.36%
Brentford -7 1 £342 -21.82%
Ealing - 1 £390 -
Canary Wharf - 1 £550 -
Chessington - 1 - -
Enfield - 1 - -
Ilford - 1 - -
Southall - 1 - -
Service Management
England

Service Management
Top 30 Related IT Skills in London

For the 6 months to 4 May 2015, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 640 (67.87%) ITIL
2 265 (28.10%) Finance
3 249 (26.41%) ITSM
4 185 (19.62%) Service Delivery
5 157 (16.65%) Microsoft
6 145 (15.38%) Change Management
7 144 (15.27%) Windows
8 141 (14.95%) Degree
9 133 (14.10%) Project Management
10 96 (10.18%) PRINCE2
11 94 (9.97%) SLA
11 94 (9.97%) Problem Management
12 92 (9.76%) Security Cleared
12 92 (9.76%) Stakeholder Management
12 92 (9.76%) Banking
13 91 (9.65%) Citrix
14 88 (9.33%) Active Directory
15 86 (9.12%) Cisco
16 84 (8.91%) UNIX
16 84 (8.91%) SQL
16 84 (8.91%) MS Office
17 83 (8.80%) HP
17 83 (8.80%) Analytical Skills
18 78 (8.27%) ITIL Certification
19 72 (7.64%) Firewall
19 72 (7.64%) Management Information System
20 70 (7.42%) WAN
21 69 (7.32%) Oracle
21 69 (7.32%) Configuration Management
22 68 (7.21%) VMware

Service Management
Top Related IT Skills in London by Category

For the 6 months to 4 May 2015, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 39 (4.14%) SharePoint
2 36 (3.82%) MS Exchange
3 18 (1.91%) Blackberry Enterprise Server
4 15 (1.59%) WebLogic
5 14 (1.48%) IIS
5 14 (1.48%) WebSphere
6 10 (1.06%) OpenStack
7 8 (0.85%) Apache
8 7 (0.74%) CMS
9 6 (0.64%) Oracle Workflow
10 5 (0.53%) Node.js
10 5 (0.53%) Lync
10 5 (0.53%) Confluence
11 3 (0.32%) Exchange Server 2003
11 3 (0.32%) SharePoint Server
11 3 (0.32%) Exchange Server 2013
11 3 (0.32%) Adobe Experience Manager
11 3 (0.32%) Eucalyptus
11 3 (0.32%) Kentico
11 3 (0.32%) IBM Notes
Applications
1 84 (8.91%) MS Office
2 67 (7.10%) MS Excel
3 36 (3.82%) MS Visio
4 21 (2.23%) MS PowerPoint
5 10 (1.06%) MS Project
6 3 (0.32%) Photoshop
7 2 (0.21%) Acrobat
7 2 (0.21%) Spreadsheet
8 1 (0.11%) InfoPath
Business Applications
1 49 (5.20%) Remedy ITSM
2 9 (0.95%) WebTrends
3 6 (0.64%) Adobe Campaign
3 6 (0.64%) Dynamics CRM
4 5 (0.53%) Cerner Millennium
4 5 (0.53%) SAP Oil and Gas
5 4 (0.42%) Oracle EBS
5 4 (0.42%) RMDS
6 3 (0.32%) Unica
6 3 (0.32%) assyst
6 3 (0.32%) SAP SM
6 3 (0.32%) SAP FI
6 3 (0.32%) SAP CO
6 3 (0.32%) SAP FI/CO
7 2 (0.21%) Maximo
7 2 (0.21%) SAP BPC
8 1 (0.11%) Oracle EBS R12
8 1 (0.11%) SAP ERP
8 1 (0.11%) Cognos Business Intelligence
8 1 (0.11%) SAP APO
Cloud Services
1 11 (1.17%) Amazon AWS
2 8 (0.85%) Google Apps
3 6 (0.64%) SaaS
3 6 (0.64%) Adobe Analytics
3 6 (0.64%) IaaS
3 6 (0.64%) Google Analytics
4 5 (0.53%) PaaS
5 4 (0.42%) Microsoft Azure
6 3 (0.32%) Cloud Computing
7 2 (0.21%) AWS CloudFormation
8 1 (0.11%) Yammer
8 1 (0.11%) Force.com
Communications & Networking
1 72 (7.64%) Firewall
2 70 (7.42%) WAN
3 58 (6.15%) LAN
4 53 (5.62%) VPN
5 41 (4.35%) MPLS
6 38 (4.03%) Network Security
7 28 (2.97%) HTTP
8 26 (2.76%) SSL
9 25 (2.65%) BGP
10 24 (2.55%) Wireless
10 24 (2.55%) SAN
10 24 (2.55%) Cisco ASA
11 23 (2.44%) Internet
11 23 (2.44%) OSPF
12 22 (2.33%) LDAP
12 22 (2.33%) TCP/IP
12 22 (2.33%) VLAN
13 21 (2.23%) Cisco IOS
13 21 (2.23%) IPsec
14 20 (2.12%) VoIP
Database & Business Intelligence
1 30 (3.18%) Relational Database
1 30 (3.18%) Oracle Database
2 29 (3.08%) SQL Server
3 13 (1.38%) Data Warehouse
4 12 (1.27%) RDBMS
5 10 (1.06%) Big Data
6 9 (0.95%) Oracle Database 11g
6 9 (0.95%) MySQL
7 8 (0.85%) MongoDB
8 7 (0.74%) NoSQL
8 7 (0.74%) Crystal Reports
8 7 (0.74%) Oracle Database 10g
9 6 (0.64%) SQL Server Reporting Services
9 6 (0.64%) SQL Server Integration Services
9 6 (0.64%) Oracle BI EE
10 5 (0.53%) QlikView
10 5 (0.53%) Redis
11 4 (0.42%) Hadoop
11 4 (0.42%) Spotfire
11 4 (0.42%) SQL Server Analysis Services
Development Applications
1 22 (2.33%) JIRA
2 16 (1.70%) Jenkins
3 13 (1.38%) JUnit
3 13 (1.38%) Eclipse
4 12 (1.27%) Subversion
4 12 (1.27%) Toad
4 12 (1.27%) ClearCase
5 10 (1.06%) Artifactory
6 9 (0.95%) ClearQuest
7 8 (0.85%) Maven
7 8 (0.85%) Ant
8 6 (0.64%) Team Foundation Server
9 5 (0.53%) Git (software)
9 5 (0.53%) Visual Studio
10 3 (0.32%) Oracle Forms
11 2 (0.21%) MSI
12 1 (0.11%) Atlassian Bamboo
12 1 (0.11%) ERwin
12 1 (0.11%) Introscope
General
1 265 (28.10%) Finance
2 92 (9.76%) Banking
3 32 (3.39%) Legal
4 30 (3.18%) Investment Banking
5 29 (3.08%) Law
6 25 (2.65%) Telecoms
6 25 (2.65%) Front Office
7 19 (2.01%) Marketing
8 16 (1.70%) Billing
9 14 (1.48%) Publishing
10 12 (1.27%) Games
10 12 (1.27%) Retail
11 10 (1.06%) Financial Institution
12 9 (0.95%) Advertising
13 8 (0.85%) Local Government
14 7 (0.74%) Back Office
15 6 (0.64%) Manufacturing
16 5 (0.53%) Electronics
17 4 (0.42%) International Banking
18 3 (0.32%) Spanish Language
Job Titles
1 176 (18.66%) Analyst
2 140 (14.85%) Service Manager
3 85 (9.01%) Architect
4 82 (8.70%) Consultant
5 65 (6.89%) Developer
6 61 (6.47%) Project Manager
7 54 (5.73%) Business Analyst
8 50 (5.30%) Service Analyst
9 40 (4.24%) Delivery Manager
10 39 (4.14%) Services Delivery Manager
11 34 (3.61%) Support Analyst
12 30 (3.18%) Network Engineer
13 28 (2.97%) Applications Support
14 25 (2.65%) Incident Manager
14 25 (2.65%) Technical Consultant
15 23 (2.44%) ServiceNow Developer
16 22 (2.33%) Coordinator
16 22 (2.33%) Senior Manager
16 22 (2.33%) Technical Architect
16 22 (2.33%) IT Services Manager
Libraries, Frameworks & Software Standards
1 63 (6.68%) HTML
2 61 (6.47%) Web Services
3 60 (6.36%) XML
4 42 (4.45%) CSS
5 41 (4.35%) SOAP
6 26 (2.76%) Middleware
6 26 (2.76%) Ajax
7 23 (2.44%) FIX Protocol
8 21 (2.23%) .NET
9 19 (2.01%) JSP
10 17 (1.80%) J2EE
10 17 (1.80%) COM
11 14 (1.48%) Servlets
12 13 (1.38%) Struts
12 13 (1.38%) Spring
12 13 (1.38%) Hibernate
13 11 (1.17%) .NET Framework
13 11 (1.17%) HTML5
14 9 (0.95%) Apache CXF
14 9 (0.95%) REST
Miscellaneous
1 83 (8.80%) Analytical Skills
2 72 (7.64%) Management Information System
3 51 (5.41%) Computer Science
4 46 (4.88%) CMDB
5 34 (3.61%) Blackberry
6 14 (1.48%) Thin Client
6 14 (1.48%) Fat Client
7 13 (1.38%) User Experience
8 12 (1.27%) Clustering
9 9 (0.95%) Online Games
9 9 (0.95%) Foreign Exchange (FX)
10 8 (0.85%) NHS
10 8 (0.85%) Visualisation
10 8 (0.85%) Open Source
10 8 (0.85%) Public Cloud
10 8 (0.85%) FMCG
11 7 (0.74%) Client/Server
12 6 (0.64%) Equities
12 6 (0.64%) CESG
12 6 (0.64%) PMI
Operating Systems
1 144 (15.27%) Windows
2 84 (8.91%) UNIX
3 50 (5.30%) Linux
4 41 (4.35%) Windows Server 2003
5 40 (4.24%) Windows 7
6 37 (3.92%) Windows Server 2008
7 22 (2.33%) Solaris
8 21 (2.23%) AIX
9 19 (2.01%) Android
10 17 (1.80%) Red Hat Enterprise Linux
10 17 (1.80%) Apple iOS
11 13 (1.38%) Oracle Linux
11 13 (1.38%) SUSE
12 11 (1.17%) SUSE Linux Enterprise Server
13 8 (0.85%) Windows 8
14 7 (0.74%) Mac OS
14 7 (0.74%) Windows XP
15 4 (0.42%) Mac OS X
16 3 (0.32%) Windows Server 2012
17 1 (0.11%) Windows Mobile
Processes & Methodologies
1 640 (67.87%) ITIL
2 249 (26.41%) ITSM
3 185 (19.62%) Service Delivery
4 145 (15.38%) Change Management
5 133 (14.10%) Project Management
6 96 (10.18%) PRINCE2
7 94 (9.97%) Problem Management
8 92 (9.76%) Stakeholder Management
9 69 (7.32%) Configuration Management
10 65 (6.89%) Incident Management
11 55 (5.83%) Agile Software Development
12 53 (5.62%) Business Analysis
13 48 (5.09%) ITIL V3
14 45 (4.77%) Workflow
14 45 (4.77%) Continuous Improvement
14 45 (4.77%) Line Management
15 44 (4.67%) Release Management
16 38 (4.03%) Migration
16 38 (4.03%) Performance Monitoring
17 34 (3.61%) Disaster Recovery
Programming Languages
1 84 (8.91%) SQL
2 46 (4.88%) Java
3 43 (4.56%) JavaScript
4 23 (2.44%) Perl
5 20 (2.12%) PL/SQL
6 16 (1.70%) Ruby
7 12 (1.27%) Python
8 9 (0.95%) Korn
9 8 (0.85%) PHP
9 8 (0.85%) C
9 8 (0.85%) VBScript
9 8 (0.85%) VB.NET
9 8 (0.85%) PowerShell
10 7 (0.74%) C#
11 5 (0.53%) C++
12 3 (0.32%) R
12 3 (0.32%) VB
13 2 (0.21%) VBA
13 2 (0.21%) Groovy
14 1 (0.11%) SOQL
Qualifications
1 141 (14.95%) Degree
2 92 (9.76%) Security Cleared
3 78 (8.27%) ITIL Certification
4 62 (6.57%) SC Cleared
5 42 (4.45%) Cisco Certification
6 18 (1.91%) ITIL Foundation Certificate
6 18 (1.91%) DV Cleared
7 17 (1.80%) PMI Certification
8 15 (1.59%) Microsoft Certification
9 14 (1.48%) CCNP
10 12 (1.27%) MCSE
11 11 (1.17%) PRINCE2 Practitioner
11 11 (1.17%) PMP
11 11 (1.17%) Sun Certification
11 11 (1.17%) CCNA
12 9 (0.95%) Oracle Certification
12 9 (0.95%) ISEB
12 9 (0.95%) OCPJP
13 7 (0.74%) MCITP
13 7 (0.74%) CISA
Quality Assurance & Compliance
1 94 (9.97%) SLA
2 32 (3.39%) QA
3 20 (2.12%) COBIT
4 11 (1.17%) ISO/IEC 27001
5 5 (0.53%) PCI DSS
5 5 (0.53%) ISO/IEC 20000
6 3 (0.32%) ISO 9001
7 2 (0.21%) ISO 9000
7 2 (0.21%) PMBOK
8 1 (0.11%) GPG13
8 1 (0.11%) Data Quality
8 1 (0.11%) Sarbanes-Oxley
System Software
1 88 (9.33%) Active Directory
2 37 (3.92%) VMware Infrastructure
3 17 (1.80%) Hyper-V
4 14 (1.48%) NLBS
5 11 (1.17%) Veritas Cluster Server
5 11 (1.17%) Microsoft App-V
6 9 (0.95%) Xen
7 6 (0.64%) XenApp
8 5 (0.53%) Citrix Presentation Server
8 5 (0.53%) vSphere
8 5 (0.53%) VMware Workstation
9 4 (0.42%) vCloud
10 3 (0.32%) XenServer
11 2 (0.21%) VMware ESX
11 2 (0.21%) Terminal Services
11 2 (0.21%) Firmware
11 2 (0.21%) FreeRADIUS
11 2 (0.21%) XenDesktop
12 1 (0.11%) VMware Server
12 1 (0.11%) Microsoft Virtual Server
Systems Management
1 17 (1.80%) HP UCMDB
1 17 (1.80%) HP SiteScope
2 14 (1.48%) Puppet
2 14 (1.48%) CA Spectrum
2 14 (1.48%) WSUS
3 12 (1.27%) Cisco CUCM
3 12 (1.27%) Cisco UCCX
3 12 (1.27%) HP Operations Orchestration
3 12 (1.27%) Opscode Chef
4 9 (0.95%) RANCID
5 8 (0.85%) SCCM
6 7 (0.74%) Cisco UCCE
7 6 (0.64%) SCOM
8 5 (0.53%) Zenoss
8 5 (0.53%) NetBackup
9 4 (0.42%) Norton AntiVirus
9 4 (0.42%) HP Quality Center
9 4 (0.42%) ITRS Geneos
10 3 (0.32%) Casper Suite
11 2 (0.21%) Backup Exec
Vendors
1 157 (16.65%) Microsoft
2 91 (9.65%) Citrix
3 86 (9.12%) Cisco
4 83 (8.80%) HP
5 69 (7.32%) Oracle
6 68 (7.21%) VMware
7 66 (7.00%) Remedy
8 54 (5.73%) ServiceNow
9 40 (4.24%) BMC
10 31 (3.29%) Red Hat
11 26 (2.76%) Juniper
11 26 (2.76%) CheckPoint
12 23 (2.44%) F5
12 23 (2.44%) SAP
13 22 (2.33%) CA
14 16 (1.70%) Google
15 15 (1.59%) IBM
16 14 (1.48%) EMC
16 14 (1.48%) Business Objects
17 13 (1.38%) Adobe
London
Ideal Training
Rate: Excellent Daily Rate Negotiable
Posted: 3 days ago
London
Coal IT Services
Rate: Up to £190 per day
Posted: 3 days ago
London
ANSON MCCADE
Rate: £470 p/d
Posted: 4 days ago
London
Marcus Donald People
Rate: £12 - £17 per hour
Posted: 4 days ago
City, London
Red10
Rate: £650 - £750 per day
Posted: 5 days ago
City, London
Connectus
Rate: £600 per day
Posted: 6 days ago
London
HAYS INFORMATION TECHNOLOGY
Rate: £200.00 - £250.00 per day
Posted: 6 days ago
City, London
Harvey Nash plc
Rate: £450 - £550 per day
Posted: 6 days ago
London
Capita - ITIN
Rate: £400.00 - £450.00 per day
Posted: 10 days ago
London, United Kingdom
London Borough of Lewisham
Rate: £51,045 - £55,005pa (SMG1) + Benefits
Posted: 11 days ago
London
Universe Technology Recruitment Ltd
Posted: 11 days ago
City of London
Interquest - IQ ESM
Rate: £400 - £450 per day
Posted: 13 days ago
Kingston upon Thames
Hays IT - Uk Posting account
Rate: £350.00 - £400.00 per day
Posted: 14 days ago
City of London
Real Staffing
Rate: £300 - £350 per day + competitive
Posted: 14 days ago
Teddington, Middlesex
Haymarket Media Group
Rate: Dependent on Experience
Posted: 18 days ago
City of London
Hays IT - Uk Posting account
Rate: £200.00 - £250.00 per day
Posted: 21 days ago
City of London
Nigel Frank International Limited - Newcastle
Rate: £400 - £500 per day
Posted: 24 days ago
London
Hays IT - Uk Posting account
Rate: £400.00 - £510.00 per day
Posted: 25 days ago