The table below looks at the statistics for Service Management skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 30 April 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 Apr 2016
Same period 2015 Same period 2014
Service Management
Rank 101 114 99
Rank change year-on-year
+13 -15
Contract jobs citing Service Management 538 443 520
As % of all contract IT jobs located in London 2.34% 1.98% 2.23%
As % of the Processes & Methodologies category 2.79% 2.45% 2.77%
Number of daily rates quoted 373 300 351
Average daily rate £450 £450 £404
Average daily rate % change year-on-year
- +11.38%
90% offered a daily rate of more than £300 £225 £263
10% offered a daily rate of more than £650 £571 £553
UK excluding London average daily rate £400 £361 £350
% change year-on-year
+10.80% +3.14%
Number of hourly rates quoted 5 6 11
Average hourly rate £13.85 £17.00 £15.00
Average hourly rate % change year-on-year
-18.52% +13.33%
90% offered a hourly rate of more than £11.50 £15.48 £13.00
10% offered a hourly rate of more than £84.45 £68.25 £50.00
UK excluding London average hourly rate £14.50 £13.35 £19.50
% change year-on-year
+8.61% -31.53%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
19264 18102 18798
As % of all contract IT jobs located in London 83.69% 80.71% 80.55%
Number of daily rates quoted 13994 12630 13342
Average daily rate £475 £450 £425
Average daily rate % change year-on-year
+5.55% +5.88%
90% offered a daily rate of more than £325 £310 £300
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £400 £388 £375
% change year-on-year
+3.22% +3.33%
Number of hourly rates quoted 170 263 230
Average hourly rate £22.00 £20.41 £24.00
Average hourly rate % change year-on-year
+7.81% -14.97%
90% offered a hourly rate of more than £12.96 £11.00 £13.00
10% offered a hourly rate of more than £52.10 £55.00 £57.50
UK excluding London average hourly rate £36.00 £30.75 £31.50
% change year-on-year
+17.07% -2.38%

Service Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in London

Service Management
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the London region.

Service Management Daily Rate Trend in London

Service Management
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 30 April 2016.

Service Management Daily Rate Histogram in London

Service Management
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the London region.

Service Management Hourly Rate Trend in London

Service Management
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 30 April 2016.

Service Management Hourly Rate Histogram in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the London region over the 3 months to 30 April 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +9 66 £450 -5.26% 25
Croydon +5 22 £405 +20.00% 1
Bromley +2 19 £450 +12.50% 1
Westminster - 7 £440 - 1
Feltham +6 4 £352 -4.86%
Canary Wharf +6 3 £685 +24.54%
Wimbledon - 3 £425 -
Harrow - 3 £480 -
Uxbridge +1 2 - - 1
Ealing 0 2 - -
Paddington - 2 £538 -
Hammersmith - 2 £430 -
Twickenham - 2 £170 -
Ilford +3 1 £475 -
Kingston Upon Thames -3 1 - - 2
Southall -3 1 - -
Service Management
England

Service Management
Top 30 Related IT Skills in London

For the 6 months to 30 April 2016, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 655 (64.28%) ITIL
2 379 (37.19%) ITSM
3 305 (29.93%) Finance
4 192 (18.84%) Service Delivery
5 185 (18.16%) Project Management
6 166 (16.29%) Windows
6 166 (16.29%) ServiceNow
7 159 (15.60%) Microsoft
8 152 (14.92%) Change Management
9 137 (13.44%) Agile Software Development
10 126 (12.37%) Management Information System
11 122 (11.97%) Security Cleared
12 114 (11.19%) Stakeholder Management
12 114 (11.19%) ITIL Certification
13 113 (11.09%) Configuration Management
14 106 (10.40%) Active Directory
15 105 (10.30%) Banking
15 105 (10.30%) Problem Management
15 105 (10.30%) ITIL V3
16 101 (9.91%) Analytical Skills
17 97 (9.52%) SLA
17 97 (9.52%) Incident Management
18 90 (8.83%) Linux
19 87 (8.54%) SC Cleared
20 82 (8.05%) SQL
21 78 (7.65%) PRINCE2
22 77 (7.56%) MS Excel
22 77 (7.56%) Service Design
23 76 (7.46%) Remedy
24 67 (6.58%) MS Office

Service Management
Top Related IT Skills in London by Category

For the 6 months to 30 April 2016, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 41 (4.02%) CMS
2 22 (2.16%) SharePoint
3 21 (2.06%) Skype for Business
4 18 (1.77%) Apache
4 18 (1.77%) MS Exchange
5 15 (1.47%) Blackberry Enterprise Server
6 11 (1.08%) OpenStack
6 11 (1.08%) WebSphere
7 10 (0.98%) Exchange Server 2010
8 9 (0.88%) IIS
9 7 (0.69%) IBM Notes
10 6 (0.59%) Confluence
10 6 (0.59%) Exchange Server 2013
10 6 (0.59%) Tomcat
10 6 (0.59%) WebSphere Application Server
11 4 (0.39%) Eucalyptus
12 3 (0.29%) Exchange Server 2003
12 3 (0.29%) Lightstreamer
12 3 (0.29%) Sitecore CMS
13 2 (0.20%) nginx
Applications
1 77 (7.56%) MS Excel
2 67 (6.58%) MS Office
3 20 (1.96%) MS PowerPoint
4 16 (1.57%) MS Visio
5 11 (1.08%) MS Project
6 7 (0.69%) Adobe Creative Suite
7 6 (0.59%) AutoCAD
8 4 (0.39%) Spreadsheet
9 3 (0.29%) Adobe After Effects
9 3 (0.29%) Adobe Premiere
9 3 (0.29%) Final Cut Pro
9 3 (0.29%) S-PLUS
Business Applications
1 66 (6.48%) Remedy ITSM
2 5 (0.49%) Dynamics CRM
2 5 (0.49%) Unit4 Business World
3 4 (0.39%) Dynamics AX
3 4 (0.39%) SAP ERP
4 3 (0.29%) assyst
4 3 (0.29%) Oracle EBS
5 2 (0.20%) Dynamics GP
5 2 (0.20%) Oracle EBS R12
6 1 (0.098%) BASE24
6 1 (0.098%) Oracle Applications
6 1 (0.098%) Oracle HRMS
6 1 (0.098%) Oracle Procure-to-Pay
6 1 (0.098%) SAP BPC
6 1 (0.098%) SAP CRM
6 1 (0.098%) SAP hybris
6 1 (0.098%) SAP Oil and Gas
6 1 (0.098%) SAP PLM
6 1 (0.098%) SAP PM
Cloud Services
1 26 (2.55%) Microsoft Azure
2 22 (2.16%) Office 365
3 20 (1.96%) Amazon AWS
4 10 (0.98%) Cloud Computing
5 7 (0.69%) SaaS
6 6 (0.59%) Azure Active Directory
7 4 (0.39%) IaaS
7 4 (0.39%) Virtual Private Cloud
8 3 (0.29%) Adobe Analytics
8 3 (0.29%) AWS Elastic Beanstalk
8 3 (0.29%) AWS OpsWorks
8 3 (0.29%) Google Analytics
8 3 (0.29%) Google Cloud Platform
8 3 (0.29%) PaaS
9 2 (0.20%) Amazon EC2
9 2 (0.20%) Amazon ElastiCache
9 2 (0.20%) Amazon S3
9 2 (0.20%) AWS CloudFormation
9 2 (0.20%) GitHub
9 2 (0.20%) Google Apps
Communications & Networking
1 36 (3.53%) VPN
2 35 (3.43%) LAN
3 34 (3.34%) Firewall
3 34 (3.34%) WAN
4 30 (2.94%) DNS
5 23 (2.26%) Internet
5 23 (2.26%) TCP/IP
6 21 (2.06%) SAN
7 18 (1.77%) Network Security
8 17 (1.67%) Wi-Fi
9 16 (1.57%) NetScaler
10 15 (1.47%) SSL
11 14 (1.37%) Wireless
12 12 (1.18%) LDAP
13 11 (1.08%) NAS
14 7 (0.69%) Ethernet
14 7 (0.69%) HTTP
14 7 (0.69%) Intranet
14 7 (0.69%) MPLS
14 7 (0.69%) SNMP
Database & Business Intelligence
1 49 (4.81%) SQL Server
2 14 (1.37%) Oracle Database
3 12 (1.18%) Sybase ASE
4 11 (1.08%) DB2
5 9 (0.88%) Oracle Reports
6 8 (0.79%) Data Warehouse
6 8 (0.79%) Relational Database
7 7 (0.69%) SQL Server 2012
8 6 (0.59%) Azure SQL Database
8 6 (0.59%) BusinessObjects
8 6 (0.59%) MongoDB
8 6 (0.59%) MySQL
8 6 (0.59%) NoSQL
8 6 (0.59%) Oracle Database 11g
8 6 (0.59%) SQL Server 2008
9 5 (0.49%) Data Mining
9 5 (0.49%) SQL Server 2005
10 3 (0.29%) OLAP
10 3 (0.29%) OLTP
10 3 (0.29%) RDBMS
Development Applications
1 30 (2.94%) Jenkins
2 22 (2.16%) JIRA
3 21 (2.06%) Git (software)
3 21 (2.06%) Subversion
4 17 (1.67%) Maven
5 11 (1.08%) Hudson
6 9 (0.88%) Ant
6 9 (0.88%) Sonatype Nexus
7 7 (0.69%) Octopus Deploy
7 7 (0.69%) Team Foundation Server
8 6 (0.59%) TeamCity
9 4 (0.39%) InstallShield
9 4 (0.39%) MSI
9 4 (0.39%) WinDbg
10 3 (0.29%) SoapUI
11 2 (0.20%) Atlassian Bamboo
11 2 (0.20%) Visual Studio
12 1 (0.098%) HP UFT
12 1 (0.098%) LoadRunner
12 1 (0.098%) VSS/SourceSafe
General
1 305 (29.93%) Finance
2 105 (10.30%) Banking
3 41 (4.02%) Financial Institution
4 29 (2.85%) Investment Banking
5 27 (2.65%) Legal
6 24 (2.36%) Pharmaceutical
7 23 (2.26%) Telecoms
8 22 (2.16%) Retail
9 15 (1.47%) Marketing
10 12 (1.18%) Front Office
11 10 (0.98%) Advertising
11 10 (0.98%) Back Office
12 6 (0.59%) Law
12 6 (0.59%) Publishing
13 5 (0.49%) German Language
13 5 (0.49%) Italian Language
13 5 (0.49%) Local Government
14 4 (0.39%) Games
15 3 (0.29%) Electronics
15 3 (0.29%) Manufacturing
Job Titles
1 191 (18.74%) Analyst
2 144 (14.13%) Service Manager
3 103 (10.11%) Consultant
4 76 (7.46%) Architect
5 62 (6.08%) Business Analyst
6 60 (5.89%) Project Manager
6 60 (5.89%) Service Analyst
7 58 (5.69%) Developer
8 55 (5.40%) ITIL Manager
9 44 (4.32%) IT Manager
10 40 (3.93%) ServiceNow Developer
11 39 (3.83%) Delivery Manager
11 39 (3.83%) Management Consultant
11 39 (3.83%) Service Management Consultant
12 35 (3.43%) IT Services Manager
12 35 (3.43%) ITIL Service Manager
13 29 (2.85%) Administrator
14 28 (2.75%) Services Delivery Manager
15 26 (2.55%) Security Technician
16 25 (2.45%) Service Architect
Libraries, Frameworks & Software Standards
1 57 (5.59%) Web Services
2 45 (4.42%) XML
3 40 (3.93%) HTML
4 35 (3.43%) CSS
5 20 (1.96%) Middleware
6 13 (1.28%) SOAP
7 11 (1.08%) .NET
8 9 (0.88%) Ajax
9 6 (0.59%) COM
10 5 (0.49%) J2EE
11 4 (0.39%) .NET Framework
11 4 (0.39%) ASP.NET
11 4 (0.39%) GWT
11 4 (0.39%) Java EE
11 4 (0.39%) REST
11 4 (0.39%) WebSphere MQ
12 3 (0.29%) 802.1X
12 3 (0.29%) CGI
12 3 (0.29%) XML Messaging
13 2 (0.20%) XHTML
Miscellaneous
1 126 (12.37%) Management Information System
2 101 (9.91%) Analytical Skills
3 51 (5.00%) CMDB
3 51 (5.00%) Data Centre
4 37 (3.63%) Mainframe
5 20 (1.96%) Hedge funds
6 17 (1.67%) Client/Server
6 17 (1.67%) Replication
7 16 (1.57%) BBC
8 13 (1.28%) Blackberry
8 13 (1.28%) User Experience
9 11 (1.08%) Computer Science
10 10 (0.98%) Data Protection Act
11 9 (0.88%) Clustering
11 9 (0.88%) iDTV
11 9 (0.88%) Mobile App
12 8 (0.79%) Health Informatics
12 8 (0.79%) Informatics
12 8 (0.79%) PKI
13 7 (0.69%) Video Conferencing
Operating Systems
1 166 (16.29%) Windows
2 90 (8.83%) Linux
3 59 (5.79%) Windows Server
4 54 (5.30%) Windows 7
5 51 (5.00%) Unix
6 43 (4.22%) Windows Server 2008
7 32 (3.14%) Windows Server 2012
8 31 (3.04%) Windows Server 2003
9 27 (2.65%) Red Hat Enterprise Linux
10 23 (2.26%) zOS
11 16 (1.57%) Windows XP
12 15 (1.47%) Solaris
13 13 (1.28%) AIX
14 11 (1.08%) Windows 8
15 10 (0.98%) Mac OS X
15 10 (0.98%) Oracle Linux
16 8 (0.79%) Apple iOS
16 8 (0.79%) SUSE
17 7 (0.69%) CentOS
17 7 (0.69%) Windows 10
Processes & Methodologies
1 655 (64.28%) ITIL
2 379 (37.19%) ITSM
3 192 (18.84%) Service Delivery
4 185 (18.16%) Project Management
5 152 (14.92%) Change Management
6 137 (13.44%) Agile Software Development
7 114 (11.19%) Stakeholder Management
8 113 (11.09%) Configuration Management
9 105 (10.30%) ITIL V3
9 105 (10.30%) Problem Management
10 97 (9.52%) Incident Management
11 78 (7.65%) PRINCE2
12 77 (7.56%) Service Design
13 52 (5.10%) Release Management
14 51 (5.00%) Migration
14 51 (5.00%) Validation
15 46 (4.51%) Business Analysis
16 39 (3.83%) User Acceptance Testing
17 37 (3.63%) Risk Management
18 35 (3.43%) Disaster Recovery
Programming Languages
1 82 (8.05%) SQL
2 54 (5.30%) PowerShell
3 45 (4.42%) JavaScript
4 25 (2.45%) C
5 24 (2.36%) Java
6 23 (2.26%) Perl
7 21 (2.06%) Shell Script
8 14 (1.37%) Python
9 12 (1.18%) Ruby
10 11 (1.08%) Bash Shell
11 8 (0.79%) Korn
11 8 (0.79%) VBScript
12 7 (0.69%) C#
12 7 (0.69%) C++
12 7 (0.69%) PHP
13 3 (0.29%) PL/SQL
14 2 (0.20%) COBOL
14 2 (0.20%) VBA
15 1 (0.098%) ABAP
15 1 (0.098%) T-SQL
Qualifications
1 122 (11.97%) Security Cleared
2 114 (11.19%) ITIL Certification
3 87 (8.54%) SC Cleared
4 56 (5.50%) Degree
5 30 (2.94%) PRINCE2 Certification
6 24 (2.36%) ITIL Foundation Certificate
7 18 (1.77%) DV Cleared
8 15 (1.47%) PMI Certification
9 12 (1.18%) Microsoft Certification
9 12 (1.18%) PMP
10 10 (0.98%) Cisco Certification
10 10 (0.98%) CISSP
10 10 (0.98%) MCP
10 10 (0.98%) Six Sigma Green Belt
11 9 (0.88%) CISM
12 8 (0.79%) PRINCE2 Practitioner
13 7 (0.69%) CCNP
14 6 (0.59%) MCSE
15 5 (0.49%) CCIE
15 5 (0.49%) ISEB
Quality Assurance & Compliance
1 97 (9.52%) SLA
2 18 (1.77%) QA
3 15 (1.47%) COBIT
4 11 (1.08%) Sarbanes-Oxley
5 8 (0.79%) Data Quality
6 7 (0.69%) Disclosure Scotland
6 7 (0.69%) PCI DSS
7 6 (0.59%) ISO/IEC 27001
8 3 (0.29%) ISO/IEC 20000
9 2 (0.20%) ISO22301
9 2 (0.20%) MiFID
9 2 (0.20%) PMBOK
10 1 (0.098%) ISO 9001
10 1 (0.098%) Solvency II
System Software
1 106 (10.40%) Active Directory
2 59 (5.79%) VMware Infrastructure
3 28 (2.75%) ACF2
4 25 (2.45%) RACF
5 19 (1.86%) XenApp
6 18 (1.77%) vSphere
7 15 (1.47%) XenDesktop
8 11 (1.08%) Microsoft App-V
9 10 (0.98%) StorNext
10 9 (0.88%) Docker
10 9 (0.88%) Hyper-V
10 9 (0.88%) Xsan
11 7 (0.69%) VMware ESXi
12 6 (0.59%) KVM
12 6 (0.59%) Oracle RAC
13 5 (0.49%) VMware Workstation
14 4 (0.39%) BitLocker
14 4 (0.39%) Microsoft Virtual Server
14 4 (0.39%) NFS
14 4 (0.39%) Terminal Server
Systems Management
1 52 (5.10%) zSecure
2 33 (3.24%) Puppet
2 33 (3.24%) SCCM
3 25 (2.45%) SCOM
4 23 (2.26%) Ansible
5 20 (1.96%) Opscode Chef
6 14 (1.37%) ZABBIX
7 6 (0.59%) Data Guard
7 6 (0.59%) Nagios
7 6 (0.59%) Oracle RMAN
8 5 (0.49%) Control-M
8 5 (0.49%) Norton AntiVirus
8 5 (0.49%) Symantec Enterprise Vault
8 5 (0.49%) WSUS
9 4 (0.39%) Perfmon
10 3 (0.29%) Cisco CUCM
10 3 (0.29%) Cisco UCCX
10 3 (0.29%) EMC NetWorker
10 3 (0.29%) Kubernetes
10 3 (0.29%) SnapVault
Vendors
1 166 (16.29%) ServiceNow
2 159 (15.60%) Microsoft
3 76 (7.46%) Remedy
4 67 (6.58%) VMware
5 63 (6.18%) BMC
6 60 (5.89%) Oracle
7 42 (4.12%) HP
8 39 (3.83%) SAP
9 35 (3.43%) Cisco
10 34 (3.34%) Citrix
11 32 (3.14%) Red Hat
12 26 (2.55%) LANDesk
13 24 (2.36%) CA
14 21 (2.06%) Apple
15 20 (1.96%) IBM
16 17 (1.67%) Sybase
17 14 (1.37%) Google
18 13 (1.28%) Adobe
19 12 (1.18%) Juniper
19 12 (1.18%) Symantec
East London
Eaglecliff
Rate: From £350 to £450 per day DOE
Posted: Yesterday
London
Harvey Nash plc
Rate: £350 - £500 per day
Posted: Yesterday
London
Opilio Recruitment
Rate: £45k - 55k per year
Posted: Yesterday
London
Streamline Connections Ltd
Rate: £450 - £465 per day
Posted: 2 days ago
London
Square One Resources
Rate: Up to £620 per day
Posted: 2 days ago
London
JM
Posted: 2 days ago
Uxbridge, Middlesex
Lorien Resourcing
Posted: 2 days ago
City of London
Interquest - IQ Tech
Rate: £450 - £500 per day
Posted: 4 days ago
London
LA International
Rate: £350 - £450 per day
Posted: 4 days ago
London
ComputAppoint
Rate: £300 - £400 per day
Posted: 4 days ago
London
LA International
Rate: £350 - £450 per day
Posted: 5 days ago
City, London
HAYS INFORMATION TECHNOLOGY
Rate: £10.00 - £15.00 per hour
Posted: 5 days ago
Central London / West End
Complete Tech Limited
Rate: Up to £575 per day
Posted: 5 days ago
Bromley, Kent
Hays Finance Technology
Rate: £500.00 - £600.00 per day
Posted: 5 days ago
London
Recruitment Genius Ltd
Rate: £225 - £250 per day
Posted: 5 days ago
London
Lorien Resourcing
Posted: 5 days ago
City of London
Interquest - IQ Tech
Rate: £500 - £600 per day
Posted: 5 days ago
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 5 days ago
North London
Hays Specialist Recruitment Ltd
Rate: £650.00 per day
Posted: 8 days ago
City of London
Interquest - IQ Tech
Rate: £200 per day
Posted: 10 days ago
London
Real Staffing
Rate: competitive
Posted: 10 days ago
City of London
aap3
Rate: £400 - £480 per day
Posted: 15 days ago
City of London
aap3
Rate: £400 - £450 per day
Posted: 16 days ago
City of Westminster
Hays Specialist Recruitment Ltd
Rate: £440.00 per day
Posted: 17 days ago
City of Westminster
Hays Specialist Recruitment Ltd
Rate: £440.00 per day
Posted: 17 days ago