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This section looks at the demand for Service Management skills within the London region with a comparison to our Processes & Methodologies category. Included is a guide to the contractor rates offered in IT job ads that have cited Service Management over the 3 months to 8 July 2008 with a comparison to the same period last year.

LinkService Management
Location
3 months to 8 Jul 2008Same period last year
Rank122203
Rank change on same period last yearUp+81
Matching contract IT job ads449377
As % of all UK contract IT job ads sampled0.592 %0.394 %
As % of the category below2.525 %1.659 %
Daily rates quoted193162
Average minimum daily rate£354£382
Average daily rate£372£403
% change on same period last year-7.65 %
Average maximum daily rate£390£424
UK excluding London average daily rate£374£379
% change on same period last year-1.29 %
Hourly rates quoted3114
Average minimum hourly rate£19.26£20.14
Average hourly rate£20.66£22.60
% change on same period last year-8.61 %
Average maximum hourly rate£22.05£25.06
UK excluding London average hourly rate£21.15£28.43
% change on same period last year-25.61 %
Processes & Methodologies LondonProcesses & Methodologies
London
Matching contract IT job ads1778422721
As % of all UK contract IT job ads sampled23.45 %23.76 %
Daily rates quoted79688969
Average minimum daily rate£411£422
Average daily rate£441£450
% change on same period last year-1.96 %
Average maximum daily rate£472£478
UK excluding London average daily rate£384£375
% change on same period last year+2.22 %
Hourly rates quoted584784
Average minimum hourly rate£26.65£29.57
Average hourly rate£28.60£31.71
% change on same period last year-9.78 %
Average maximum hourly rate£30.56£33.84
UK excluding London average hourly rate£29.33£30.33
% change on same period last year-3.28 %
Service Management EnglandService Management
England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

Service Management
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing Service Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

London Service Management Demand Trend

Service Management
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the London region.

London Service Management Daily Rate Trend

Service Management
Daily Rate Histogram

The chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 8 July 2008.

London Service Management Daily Rate Histogram

Service Management
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the London region.

London Service Management Hourly Rate Trend

Service Management
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 8 July 2008.

London Service Management Hourly Rate Histogram

Service Management
Contract Locations

This section looks at the demand and provides a guide to the average contractor rates quoted in IT job ads citing Service Management within the London region over the 3 months to 8 July 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

LocationRank Change
on Same Period
Last Last
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
City of LondonUp+1596£356-1.98 %
UxbridgeUp+1531£320-
Docklands, LondonUp+1316£452+3.92 %
CroydonUp+1411£350-
Canary WharfUp+32£458+14.37 %
Kingston Upon ThamesNew entry-1£200-
WestminsterNew entry-1--
Service Management EnglandService Management
England

Service Management
Top 30 Related IT Skills

For the 6 months to 8 July 2008, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1538 (68.10 %)ITIL
2147 (18.61 %)Project Management
3137 (17.34 %)Finance
4130 (16.46 %)ITSM
5117 (14.81 %)Service Delivery
5117 (14.81 %)Security Cleared
6114 (14.43 %)PRINCE2
7101 (12.78 %)Government
896 (12.15 %)Remedy
994 (11.90 %)Change Management
1090 (11.39 %)Banking
1189 (11.27 %)ITIL Certification
1277 (9.747 %)Windows
1368 (8.608 %)HP
1467 (8.481 %)SQL
1561 (7.722 %)Microsoft
1656 (7.089 %)SC Cleared
1755 (6.962 %)SLA
1854 (6.835 %)MS Office
1854 (6.835 %)MS Excel
1951 (6.456 %)Investment Banking
1951 (6.456 %)Problem Management
2050 (6.329 %)Telecoms
2149 (6.203 %)Unix
2247 (5.949 %)Oracle
2247 (5.949 %)Disaster Recovery
2344 (5.570 %)Business Analysis
2442 (5.316 %)Business Continuity
2442 (5.316 %)Active Directory
2539 (4.937 %)Windows XP

Service Management
Top Related IT Skills by Category

For the 6 months to 8 July 2008, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Development
124 (3.038 %)XML
220 (2.532 %)WebServices
315 (1.899 %)HTML
412 (1.519 %)CSS
511 (1.392 %)J2EE
69 (1.139 %).NET
78 (1.013 %)ASP.NET
86 (0.759 %)WebSphere
95 (0.633 %)XHTML
95 (0.633 %)Struts
95 (0.633 %)JSP
95 (0.633 %)Servlets
95 (0.633 %)XSLT
95 (0.633 %)XML-RPC
104 (0.506 %)AJAX
104 (0.506 %)SOAP
113 (0.380 %)Middleware
122 (0.253 %)COM
122 (0.253 %)JMS
122 (0.253 %)Application Packaging
Application Platforms
122 (2.785 %)MS Exchange
215 (1.899 %)WebLogic
314 (1.772 %)Lotus Notes
410 (1.266 %)SharePoint
59 (1.139 %)IIS
68 (1.013 %)Exchange Server 2003
77 (0.886 %)CMS
86 (0.759 %)Apache
86 (0.759 %)TIBCO EMS
94 (0.506 %)Exchange Server 2000
103 (0.380 %)GroupWise
112 (0.253 %)CICS
112 (0.253 %)WebLogic Portal
112 (0.253 %)JBoss
121 (0.127 %)Exchange Server 2007
121 (0.127 %)Lotus Domino
121 (0.127 %)Exchange Server 5.5
Applications
154 (6.835 %)MS Office
154 (6.835 %)MS Excel
233 (4.177 %)MS PowerPoint
326 (3.291 %)MS Visio
412 (1.519 %)MS Project
51 (0.127 %)CA Clarity
51 (0.127 %)AutoCAD
Business Applications
116 (2.025 %)Remedy ITSM
25 (0.633 %)SAP FI
25 (0.633 %)SAP CO
25 (0.633 %)SAP FI/CO
34 (0.506 %)Cerner Millennium
43 (0.380 %)SAP SM
43 (0.380 %)assyst
43 (0.380 %)MAXIMO
43 (0.380 %)Oracle ERP
52 (0.253 %)SAP CRM
52 (0.253 %)Great Plains
61 (0.127 %)Remedy AR System
61 (0.127 %)Oracle EBS
Communications & Networking
127 (3.418 %)LAN
226 (3.291 %)WAN
318 (2.278 %)Firewall
415 (1.899 %)SAN
415 (1.899 %)TCP/IP
511 (1.392 %)Internet
69 (1.139 %)Network Security
69 (1.139 %)DNS
69 (1.139 %)IP Telephony
78 (1.013 %)VPN
87 (0.886 %)DHCP
87 (0.886 %)WLAN
95 (0.633 %)PBX
95 (0.633 %)SMS
95 (0.633 %)VoIP
95 (0.633 %)CTI
104 (0.506 %)MD110
104 (0.506 %)TETRA
104 (0.506 %)DWDM
113 (0.380 %)Cisco PIX
Database & Business Intelligence
124 (3.038 %)BusinessObjects
217 (2.152 %)Crystal Reports
316 (2.025 %)MySQL
316 (2.025 %)SQL Server
48 (1.013 %)SQL Server 2005
57 (0.886 %)Data Mining
57 (0.886 %)Oracle 10g
57 (0.886 %)Oracle 9i
57 (0.886 %)MS Access
65 (0.633 %)TOAD
74 (0.506 %)Data Mart
74 (0.506 %)DTS
83 (0.380 %)Crystal Enterprise
83 (0.380 %)DB2
83 (0.380 %)Oracle Reports
83 (0.380 %)SQL Server 2000
92 (0.253 %)SQL Server 7
101 (0.127 %)Datawarehouse
Development Applications
14 (0.506 %)VSS/SourceSafe
23 (0.380 %)Subversion
32 (0.253 %)InstallShield
32 (0.253 %)TestDirector
32 (0.253 %)ClearCase
32 (0.253 %)Rational Rose
41 (0.127 %)Flash
41 (0.127 %)Oracle Forms
41 (0.127 %)ClearQuest
41 (0.127 %)MSI
General
1137 (17.34 %)Finance
2101 (12.78 %)Government
390 (11.39 %)Banking
451 (6.456 %)Investment Banking
550 (6.329 %)Telecoms
628 (3.544 %)Law
722 (2.785 %)Legal
817 (2.152 %)Criminal Justice
916 (2.025 %)Financial Institution
1013 (1.646 %)Health
118 (1.013 %)Education
127 (0.886 %)Local Government
127 (0.886 %)Insurance
127 (0.886 %)Police
127 (0.886 %)Back Office
136 (0.759 %)Billing
145 (0.633 %)Marketing
145 (0.633 %)Home Office
154 (0.506 %)Retail
154 (0.506 %)Auditing
Job Titles
1177 (22.41 %)Analyst
2112 (14.18 %)Service Manager
375 (9.494 %)Consultant
455 (6.962 %)Project Manager
550 (6.329 %)Business Analyst
639 (4.937 %)Developer
734 (4.304 %)Architect
830 (3.797 %)Service Analyst
929 (3.671 %)Delivery Manager
1028 (3.544 %)Support Analyst
1125 (3.165 %)Services Delivery Manager
1224 (3.038 %)Administrator
1323 (2.911 %)Team Leader
1422 (2.785 %)Management Consultant
1422 (2.785 %)Service Desk Analyst
1521 (2.658 %)Change Analyst
1619 (2.405 %)Implementation Manager
1717 (2.152 %)Coordinator
1816 (2.025 %)ITIL Manager
1915 (1.899 %)Test Manager
Miscellaneous
125 (3.165 %)Asset Management
214 (1.772 %)Statistics
313 (1.646 %)NHS
412 (1.519 %)French Language
510 (1.266 %)Management Information System
68 (1.013 %)Blackberry
68 (1.013 %)CMDB
77 (0.886 %)E-Learning
86 (0.759 %)Derivative
95 (0.633 %)Clustering
104 (0.506 %)Firmware
113 (0.380 %)Fund Management
113 (0.380 %)Video Conferencing
113 (0.380 %)Client/Server
113 (0.380 %)PMI
113 (0.380 %)IVR
122 (0.253 %)Handset
122 (0.253 %)VSAM
122 (0.253 %)Mainframe
122 (0.253 %)Wiki
Operating Systems
177 (9.747 %)Windows
249 (6.203 %)Unix
339 (4.937 %)Windows XP
411 (1.392 %)Solaris
510 (1.266 %)AIX
510 (1.266 %)Windows NT
68 (1.013 %)Windows 2000
76 (0.759 %)Linux
85 (0.633 %)Windows Server 2003
92 (0.253 %)HPUX
101 (0.127 %)Mac OS X
101 (0.127 %)MVS
Processes & Methodologies
1538 (68.10 %)ITIL
2147 (18.61 %)Project Management
3130 (16.46 %)ITSM
4117 (14.81 %)Service Delivery
4117 (14.81 %)Security Cleared
5114 (14.43 %)PRINCE2
694 (11.90 %)Change Management
756 (7.089 %)SC Cleared
851 (6.456 %)Problem Management
947 (5.949 %)Disaster Recovery
1044 (5.570 %)Business Analysis
1142 (5.316 %)Business Continuity
1239 (4.937 %)Release Management
1335 (4.430 %)BCP
1433 (4.177 %)Configuration Management
1532 (4.051 %)Operations Management
1629 (3.671 %)Supplier Management
1727 (3.418 %)UML
1826 (3.291 %)Incident Management
1924 (3.038 %)Risk Management
Programming Languages
167 (8.481 %)SQL
226 (3.291 %)Java
315 (1.899 %)VB
413 (1.646 %)Shell Script
413 (1.646 %)JavaScript
510 (1.266 %)PHP
69 (1.139 %)Perl
69 (1.139 %)C#
77 (0.886 %)C
86 (0.759 %)DHTML
86 (0.759 %)PL/SQL
86 (0.759 %)Transact-SQL
94 (0.506 %)REXX
103 (0.380 %)VBScript
103 (0.380 %)JCL
112 (0.253 %)Korn
Qualifications
189 (11.27 %)ITIL Certification
233 (4.177 %)Degree
325 (3.165 %)Microsoft Certification
325 (3.165 %)MCSE
420 (2.532 %)PRINCE2 Certification
519 (2.405 %)Cisco Certification
612 (1.519 %)ISEB
710 (1.266 %)MOS
87 (0.886 %)PRINCE2 Practitioner
87 (0.886 %)CCNP
87 (0.886 %)CCNA
96 (0.759 %)CAPM
96 (0.759 %)PMP
96 (0.759 %)PMI Certification
105 (0.633 %)Sun Certification
105 (0.633 %)MCSA
105 (0.633 %)ISEB Practitioner
114 (0.506 %)Citrix Certification
114 (0.506 %)CCIE
123 (0.380 %)A+ Certification
Quality Assurance & Compliance
155 (6.962 %)SLA
220 (2.532 %)BS15000
315 (1.899 %)ISO27001
410 (1.266 %)Sarbanes-Oxley
58 (1.013 %)QA
67 (0.886 %)COBIT
76 (0.759 %)Basel II
84 (0.506 %)ISO/IEC 20000
92 (0.253 %)ISO17799
101 (0.127 %)ISO9001
101 (0.127 %)BS7799
System Software
142 (5.316 %)Active Directory
24 (0.506 %)NetBackup
32 (0.253 %)VMware ESX
32 (0.253 %)VMware Infrastructure
41 (0.127 %)Citrix Presentation Server
41 (0.127 %)ISA Server
41 (0.127 %)Terminal Server
41 (0.127 %)Terminal Services
41 (0.127 %)Backup Exec
Systems Management
133 (4.177 %)ServiceCenter
219 (2.405 %)OpenView
318 (2.278 %)AssetCenter
411 (1.392 %)Systems Management Server (SMS)
57 (0.886 %)BMC PATROL
65 (0.633 %)MOM
65 (0.633 %)Tivoli
65 (0.633 %)OVSD
74 (0.506 %)Norton AntiVirus
83 (0.380 %)BMC Performance Manager
83 (0.380 %)CiscoWorks
83 (0.380 %)Unicenter
91 (0.127 %)SCOM
91 (0.127 %)ARCserve
91 (0.127 %)Legato
91 (0.127 %)RepliStor
91 (0.127 %)TeMIP
Vendors
196 (12.15 %)Remedy
268 (8.608 %)HP
361 (7.722 %)Microsoft
447 (5.949 %)Oracle
532 (4.051 %)BMC
624 (3.038 %)Business Objects
723 (2.911 %)Peregrine
821 (2.658 %)Cisco
915 (1.899 %)Altiris
1014 (1.772 %)IBM
1014 (1.772 %)SAP
1014 (1.772 %)Lotus
1112 (1.519 %)Sun
1112 (1.519 %)Citrix
128 (1.013 %)VERITAS
128 (1.013 %)Symantec
137 (0.886 %)Dell
146 (0.759 %)VMware
146 (0.759 %)TIBCO
146 (0.759 %)EMC
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