The table below looks at the statistics for Service Management skills in IT contracts advertised for the London region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 27 September 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
27 Sep 2016
Same period 2015 Same period 2014
Service Management
Rank 90 99 94
Rank change year-on-year
+9 -5
Contract jobs citing Service Management 657 537 530
As % of all contract IT jobs located in London 2.87% 2.33% 2.19%
As % of the Processes & Methodologies category 3.34% 2.80% 2.69%
Number of daily rates quoted 420 349 332
Median daily rate £475 £415 £413
Median daily rate % change year-on-year
+14.45% +0.60%
90% offered a daily rate of more than £225 £250 £261
10% offered a daily rate of more than £575 £600 £600
UK excluding London median daily rate £400 £388 £368
% change year-on-year
+3.22% +5.44%
Number of hourly rates quoted 7 8 8
Median hourly rate £16.50 £17.00 £15.50
Median hourly rate % change year-on-year
-2.94% +9.67%
90% offered a hourly rate of more than £12.50 £14.15 £14.68
10% offered a hourly rate of more than £67.00 £25.60 £21.50
UK excluding London median hourly rate £14.50 £18.52 £15.00
% change year-on-year
-21.70% +23.46%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
19685 19203 19669
As % of all contract IT jobs located in London 85.98% 83.25% 81.23%
Number of daily rates quoted 14097 13781 13947
Median daily rate £475 £450 £450
Median daily rate % change year-on-year
+5.55% -
90% offered a daily rate of more than £325 £313 £300
10% offered a daily rate of more than £613 £625 £600
UK excluding London median daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 199 218 246
Median hourly rate £24.72 £22.00 £21.62
Median hourly rate % change year-on-year
+12.36% +1.75%
90% offered a hourly rate of more than £12.50 £13.17 £13.46
10% offered a hourly rate of more than £54.93 £52.05 £53.50
UK excluding London median hourly rate £32.50 £33.64 £26.25
% change year-on-year
-3.38% +28.15%

Service Management
Jobs Demand Trend in London

The demand trend of contract jobs across the London region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in London

Service Management
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the London region.

Service Management Daily Rate Trend in London

Service Management
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 27 September 2016.

Service Management Daily Rate Histogram in London

Service Management
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the London region.

Service Management Hourly Rate Trend in London

Service Management
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 27 September 2016.

Service Management Hourly Rate Histogram in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 3 months to 27 September 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -14 77 £475 +9.51% 7
Croydon +7 27 £441 +21.72% 1
Bromley 0 8 £425 +54.54% 1
Brentford +7 4 £145 -64.52%
Kingston Upon Thames +1 4 £325 -5.83%
Canary Wharf -2 3 £530 -0.23%
Docklands, London +5 2 £550 +18.91%
Ealing - 2 £120 -
Hayes - 2 £388 -
Feltham -3 1 £406 -8.87%
Uxbridge - 1 £350 -
Wembley - 1 £295 -
Clapham - 1 - -
Southwark - 1 - -
Service Management
England

Service Management
Top 30 Related IT Skills in London

For the 6 months to 27 September 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for Service Management.

1 657 (56.93%) ITIL
2 365 (31.63%) ITSM
3 261 (22.62%) Finance
4 233 (20.19%) Agile Software Development
5 208 (18.02%) Security Cleared
6 197 (17.07%) Configuration Management
7 194 (16.81%) Project Management
7 194 (16.81%) ServiceNow
8 188 (16.29%) Microsoft
9 178 (15.42%) Stakeholder Management
10 173 (14.99%) Linux
11 170 (14.73%) Service Delivery
12 166 (14.38%) Windows
13 158 (13.69%) SC Cleared
14 152 (13.17%) VMware
15 147 (12.74%) DNS
16 134 (11.61%) Oracle
17 127 (11.01%) ITIL V3
18 126 (10.92%) Puppet
19 122 (10.57%) Change Management
20 121 (10.49%) Ansible
20 121 (10.49%) DevOps
21 119 (10.31%) MS Excel
22 118 (10.23%) Active Directory
22 118 (10.23%) JIRA
23 113 (9.79%) Scrum
24 111 (9.62%) Amazon AWS
25 110 (9.53%) Management Information System
25 110 (9.53%) Shell Script
26 109 (9.45%) Continuous Delivery

Service Management
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 101 (8.75%) Apache
2 97 (8.41%) Confluence
3 95 (8.23%) Elasticsearch
4 67 (5.81%) SharePoint
5 52 (4.51%) CMS
6 28 (2.43%) MS Exchange
7 15 (1.30%) Blackberry Enterprise Server
8 10 (0.87%) WebSphere
9 9 (0.78%) Exchange Server 2010
9 9 (0.78%) IIS
9 9 (0.78%) OpenStack
10 8 (0.69%) Skype for Business
11 7 (0.61%) Tomcat
11 7 (0.61%) WebSphere Application Server
12 6 (0.52%) IBM Notes
12 6 (0.52%) Oracle Workflow
13 4 (0.35%) WebLogic
14 3 (0.26%) Exchange Server 2007
14 3 (0.26%) JBoss
14 3 (0.26%) Lightstreamer
Applications
1 119 (10.31%) MS Excel
2 104 (9.01%) MS Office
3 94 (8.15%) HipChat
4 53 (4.59%) MS PowerPoint
5 17 (1.47%) MS Visio
6 9 (0.78%) MS Project
7 8 (0.69%) Spreadsheet
8 4 (0.35%) Adobe Creative Suite
9 3 (0.26%) AutoCAD
Business Applications
1 43 (3.73%) Remedy ITSM
2 8 (0.69%) SAP ERP
3 6 (0.52%) Faxination
4 5 (0.43%) Dynamics CRM
4 5 (0.43%) SAP HR
5 3 (0.26%) Oracle Applications
6 2 (0.17%) SAP CO
6 2 (0.17%) SAP FI
6 2 (0.17%) SAP FI/CO
6 2 (0.17%) SAP HCM
7 1 (0.087%) BASE24
7 1 (0.087%) Bloomberg TOMS
7 1 (0.087%) Documaker
7 1 (0.087%) Oracle Procure-to-Pay
7 1 (0.087%) Payment Gateway
7 1 (0.087%) SAP Business ByDesign
7 1 (0.087%) SAP CRM
7 1 (0.087%) Unit4 Business World
Cloud Services
1 111 (9.62%) Amazon AWS
2 33 (2.86%) Office 365
3 29 (2.51%) Microsoft Azure
4 20 (1.73%) SaaS
5 18 (1.56%) PaaS
6 16 (1.39%) IaaS
7 14 (1.21%) Cloud Computing
8 9 (0.78%) AWS CloudFormation
9 6 (0.52%) AWS Lambda
9 6 (0.52%) Mimecast
10 4 (0.35%) Google Apps
11 3 (0.26%) Azure Active Directory
12 2 (0.17%) Google Drive
12 2 (0.17%) Rackspace Cloud
12 2 (0.17%) SuccessFactors
13 1 (0.087%) IBM Cloud
13 1 (0.087%) SoftLayer
13 1 (0.087%) Trello
Communications & Networking
1 147 (12.74%) DNS
2 95 (8.23%) OpenLDAP
2 95 (8.23%) OpenVPN
2 95 (8.23%) SSH
3 48 (4.16%) Firewall
4 33 (2.86%) WAN
5 30 (2.60%) LAN
6 28 (2.43%) TCP/IP
7 24 (2.08%) LDAP
8 20 (1.73%) SAN
9 19 (1.65%) DHCP
9 19 (1.65%) SSL
9 19 (1.65%) VPN
10 18 (1.56%) Internet
10 18 (1.56%) Wireless
11 17 (1.47%) Cisco ASA
12 16 (1.39%) HTTP
13 12 (1.04%) Network Security
13 12 (1.04%) WAAS
13 12 (1.04%) Wireshark
Database & Business Intelligence
1 92 (7.97%) Hadoop
2 87 (7.54%) PostgreSQL
3 34 (2.95%) SQL Server
4 17 (1.47%) Oracle Database
5 10 (0.87%) SQL Server Reporting Services
6 8 (0.69%) Oracle Database 11g
6 8 (0.69%) Relational Database
7 6 (0.52%) MySQL
8 5 (0.43%) Data Warehouse
8 5 (0.43%) DB2
9 4 (0.35%) Big Data
9 4 (0.35%) BusinessObjects
9 4 (0.35%) SQL Server Integration Services
10 3 (0.26%) RDBMS
10 3 (0.26%) SAP BI
10 3 (0.26%) SQL Server 2008
10 3 (0.26%) SQL Server Analysis Services
11 2 (0.17%) Oracle OWB
11 2 (0.17%) Oracle Reports
11 2 (0.17%) SQLPlus
Development Applications
1 118 (10.23%) JIRA
2 100 (8.67%) Jenkins
3 97 (8.41%) Git (software)
3 97 (8.41%) Maven
3 97 (8.41%) Sonatype Nexus
4 96 (8.32%) Ant
5 94 (8.15%) JIRA Agile
5 94 (8.15%) JUnit
5 94 (8.15%) SonarQube
6 91 (7.89%) Liquibase
7 76 (6.59%) Bitbucket
8 6 (0.52%) Subversion
9 5 (0.43%) InstallShield
9 5 (0.43%) MSI
9 5 (0.43%) WinDbg
10 4 (0.35%) Hudson
11 3 (0.26%) Team Foundation Server
11 3 (0.26%) TeamCity
12 2 (0.17%) Oracle Forms
12 2 (0.17%) Visual Studio
General
1 261 (22.62%) Finance
2 81 (7.02%) Banking
3 60 (5.20%) Retail
4 30 (2.60%) Legal
5 23 (1.99%) Financial Institution
5 23 (1.99%) Telecoms
6 20 (1.73%) Pharmaceutical
7 18 (1.56%) Manufacturing
8 13 (1.13%) Investment Banking
8 13 (1.13%) Marketing
9 12 (1.04%) German Language
9 12 (1.04%) Publishing
10 8 (0.69%) Advertising
10 8 (0.69%) French Language
11 7 (0.61%) Italian Language
11 7 (0.61%) Law
12 6 (0.52%) Back Office
13 5 (0.43%) Games
13 5 (0.43%) Multimedia
13 5 (0.43%) Spanish Language
Job Titles
1 216 (18.72%) Analyst
2 128 (11.09%) Service Manager
3 94 (8.15%) Service Analyst
4 92 (7.97%) Developer
5 79 (6.85%) Consultant
5 79 (6.85%) DevOps Engineer
6 66 (5.72%) Project Manager
7 64 (5.55%) Architect
8 59 (5.11%) ServiceNow Developer
9 57 (4.94%) Business Analyst
10 49 (4.25%) IT Manager
10 49 (4.25%) Service Desk Analyst
11 45 (3.90%) Delivery Manager
12 38 (3.29%) ITIL Manager
13 36 (3.12%) Services Delivery Manager
13 36 (3.12%) Transition Manager
14 32 (2.77%) Administrator
15 31 (2.69%) Support Analyst
16 30 (2.60%) Lead DevOps
17 29 (2.51%) Senior DevOps
Libraries, Frameworks & Software Standards
1 95 (8.23%) ELK Stack
1 95 (8.23%) MCollective
2 91 (7.89%) Software Packaging
3 69 (5.98%) HTML
4 65 (5.63%) CSS
5 58 (5.03%) XML
6 39 (3.38%) Web Services
7 22 (1.91%) Ajax
7 22 (1.91%) Middleware
8 15 (1.30%) HTML5
8 15 (1.30%) XHTML
9 14 (1.21%) .NET
10 7 (0.61%) SOAP
11 6 (0.52%) boto
12 5 (0.43%) REST
13 4 (0.35%) FIX Protocol
13 4 (0.35%) Oracle Fusion
14 3 (0.26%) AngularJS
14 3 (0.26%) Sass
14 3 (0.26%) XSLT
Miscellaneous
1 110 (9.53%) Management Information System
2 98 (8.49%) Analytical Skills
3 46 (3.99%) Data Centre
4 39 (3.38%) CMDB
5 28 (2.43%) Mainframe
6 26 (2.25%) Blackberry
6 26 (2.25%) Virtual Team
7 16 (1.39%) Clustering
8 15 (1.30%) Computer Science
8 15 (1.30%) Data Protection Act
8 15 (1.30%) Fat Client
8 15 (1.30%) Thin Client
9 13 (1.13%) Hedge funds
9 13 (1.13%) User Experience
10 11 (0.95%) Derivative
10 11 (0.95%) PMI
11 9 (0.78%) Freedom of Information
12 7 (0.61%) BBC
12 7 (0.61%) Client/Server
12 7 (0.61%) Enterprise Software
Operating Systems
1 173 (14.99%) Linux
2 166 (14.38%) Windows
3 76 (6.59%) CentOS
4 66 (5.72%) Unix
5 56 (4.85%) Windows Server
6 51 (4.42%) Windows 7
7 26 (2.25%) Windows Server 2012
8 25 (2.17%) Windows Server 2008
9 24 (2.08%) Red Hat Enterprise Linux
10 23 (1.99%) AIX
11 22 (1.91%) Apple iOS
12 18 (1.56%) Windows 8
13 16 (1.39%) Solaris
14 15 (1.30%) Windows Server 2003
15 13 (1.13%) Android
15 13 (1.13%) Mac OS X
15 13 (1.13%) SUSE
15 13 (1.13%) Windows 10
16 11 (0.95%) Oracle Linux
17 9 (0.78%) Windows XP
Processes & Methodologies
1 657 (56.93%) ITIL
2 365 (31.63%) ITSM
3 233 (20.19%) Agile Software Development
4 197 (17.07%) Configuration Management
5 194 (16.81%) Project Management
6 178 (15.42%) Stakeholder Management
7 170 (14.73%) Service Delivery
8 127 (11.01%) ITIL V3
9 122 (10.57%) Change Management
10 121 (10.49%) DevOps
11 113 (9.79%) Scrum
12 109 (9.45%) Continuous Delivery
13 102 (8.84%) Continuous Integration
14 99 (8.58%) Incident Management
15 95 (8.23%) Problem Management
16 93 (8.06%) Coaching
17 92 (7.97%) Workflow
18 91 (7.89%) Identity Management
19 87 (7.54%) PRINCE2
20 80 (6.93%) Case Management
Programming Languages
1 110 (9.53%) Shell Script
2 88 (7.63%) Ruby
3 79 (6.85%) JavaScript
4 73 (6.33%) SQL
5 47 (4.07%) PowerShell
6 43 (3.73%) Perl
7 29 (2.51%) Java
8 20 (1.73%) C
9 19 (1.65%) Python
10 13 (1.13%) Bash Shell
11 10 (0.87%) Korn
12 7 (0.61%) VBScript
13 6 (0.52%) C++
14 5 (0.43%) PL/SQL
15 4 (0.35%) C#
15 4 (0.35%) T-SQL
16 3 (0.26%) ABAP
16 3 (0.26%) PHP
16 3 (0.26%) SPARQL
16 3 (0.26%) VB
Qualifications
1 208 (18.02%) Security Cleared
2 158 (13.69%) SC Cleared
3 92 (7.97%) ITIL Certification
4 54 (4.68%) Degree
5 52 (4.51%) CTC Cleared
6 33 (2.86%) BPSS Clearance
6 33 (2.86%) DV Cleared
7 23 (1.99%) ITIL Foundation Certificate
8 22 (1.91%) PMI Certification
8 22 (1.91%) PRINCE2 Certification
9 18 (1.56%) CISSP
10 17 (1.47%) MCP
11 16 (1.39%) PMP
12 15 (1.30%) Microsoft Certification
13 13 (1.13%) CISM
14 8 (0.69%) MCSA
14 8 (0.69%) MCSE
15 7 (0.61%) MCITP
16 6 (0.52%) BC Cleared
16 6 (0.52%) Cisco Certification
Quality Assurance & Compliance
1 104 (9.01%) SLA
2 20 (1.73%) PCI DSS
3 18 (1.56%) Sarbanes-Oxley
4 17 (1.47%) QA
5 16 (1.39%) ISO/IEC 27001
6 8 (0.69%) COBIT
7 6 (0.52%) Data Quality
7 6 (0.52%) Disclosure Scotland
8 4 (0.35%) ISO/IEC 20000
9 3 (0.26%) PMBOK
10 2 (0.17%) GxP
10 2 (0.17%) ISO22301
11 1 (0.087%) ISO/IEC 17799
11 1 (0.087%) JSP 440
11 1 (0.087%) MiFID
11 1 (0.087%) NEBOSH
System Software
1 118 (10.23%) Active Directory
2 96 (8.32%) Docker
3 95 (8.23%) Postfix
3 95 (8.23%) Squid
4 90 (7.80%) vCloud
5 49 (4.25%) VMware Infrastructure
6 26 (2.25%) vSphere
7 21 (1.82%) RACF
8 11 (0.95%) XenDesktop
9 10 (0.87%) Virtual Desktop
9 10 (0.87%) VMware ESXi
10 9 (0.78%) Virtual Machines
11 8 (0.69%) Microsoft App-V
11 8 (0.69%) XenApp
12 7 (0.61%) ACF2
12 7 (0.61%) NFS
12 7 (0.61%) Terminal Services
13 5 (0.43%) Terminal Server
13 5 (0.43%) Veritas Cluster Server
13 5 (0.43%) VMware ESX
Systems Management
1 126 (10.92%) Puppet
2 121 (10.49%) Ansible
3 106 (9.19%) Terraform
4 96 (8.32%) logstash
4 96 (8.32%) ZABBIX
5 95 (8.23%) Kibana
5 95 (8.23%) Kubernetes
5 95 (8.23%) Rancher
6 45 (3.90%) SCCM
7 27 (2.34%) zSecure
8 17 (1.47%) SCOM
9 16 (1.39%) Opscode Chef
10 11 (0.95%) Tivoli
11 10 (0.87%) Nagios
11 10 (0.87%) WSUS
12 9 (0.78%) NetBackup
13 8 (0.69%) Consul
13 8 (0.69%) Packer
14 7 (0.61%) Microsoft Clustering
15 6 (0.52%) Symantec Enterprise Vault
Vendors
1 194 (16.81%) ServiceNow
2 188 (16.29%) Microsoft
3 152 (13.17%) VMware
4 134 (11.61%) Oracle
5 95 (8.23%) Sonatype
6 79 (6.85%) Atlassian
7 62 (5.37%) Remedy
8 41 (3.55%) SAP
9 38 (3.29%) Cisco
9 38 (3.29%) Citrix
10 35 (3.03%) HP
11 32 (2.77%) BMC
12 30 (2.60%) IBM
13 28 (2.43%) LANDesk
14 19 (1.65%) CheckPoint
15 17 (1.47%) SolarWinds
16 16 (1.39%) Symantec
17 15 (1.30%) F5
17 15 (1.30%) NetApp
18 14 (1.21%) Apple
London
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LA International
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Oscar
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People Source Consulting
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