The table below looks at the statistics for Service Management skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 5 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
5 Feb 2016
Same period 2015 Same period 2014
Service Management
Rank 103 92 98
Rank change year-on-year
-11 +6
Contract jobs citing Service Management 482 492 468
As % of all contract IT jobs located in London 2.28% 2.36% 2.17%
As % of the Processes & Methodologies category 2.74% 2.94% 2.69%
Number of daily rates quoted 328 323 305
Average daily rate £475 £450 £425
Average daily rate % change year-on-year
+5.55% +5.88%
90% offered a daily rate of more than £271 £300 £275
10% offered a daily rate of more than £600 £575 £608
UK excluding London average daily rate £375 £375 £360
% change year-on-year
- +4.16%
Number of hourly rates quoted 5 7 9
Average hourly rate £17.00 £15.00 £15.00
Average hourly rate % change year-on-year
+13.33% -
90% offered a hourly rate of more than £12.44 £14.90 £11.40
10% offered a hourly rate of more than £50.99 £68.10 £21.50
UK excluding London average hourly rate £14.00 £15.79 £16.65
% change year-on-year
-11.33% -5.16%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
17610 16725 17372
As % of all contract IT jobs located in London 83.27% 80.29% 80.41%
Number of daily rates quoted 12571 11968 11925
Average daily rate £475 £450 £438
Average daily rate % change year-on-year
+5.55% +2.85%
90% offered a daily rate of more than £325 £313 £300
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £400 £400 £375
% change year-on-year
- +6.66%
Number of hourly rates quoted 222 195 238
Average hourly rate £22.50 £21.50 £23.67
Average hourly rate % change year-on-year
+4.65% -9.16%
90% offered a hourly rate of more than £12.50 £12.50 £14.30
10% offered a hourly rate of more than £53.00 £49.00 £77.50
UK excluding London average hourly rate £40.00 £27.50 £27.50
% change year-on-year
+45.45% -

Service Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in London

Service Management
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the London region.

Service Management Daily Rate Trend in London

Service Management
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 5 February 2016.

Service Management Daily Rate Histogram in London

Service Management
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the London region.

Service Management Hourly Rate Trend in London

Service Management
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 5 February 2016.

Service Management Hourly Rate Histogram in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the London region over the 3 months to 5 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -21 56 £400 -15.78% 24
Bromley +3 17 £425 +54.54% 2
Canary Wharf +3 6 £488 +8.33%
Docklands, London - 4 £463 -
Croydon -23 3 £348 -10.32% 5
Westminster - 3 £369 - 1
Chessington - 3 £195 -
Feltham - 2 £400 -
Ealing - 2 - -
Kingston Upon Thames -4 1 £460 +42.08%
Paddington -4 1 £575 -
Harrow - 1 - -
Southall - 1 - -
Uxbridge - 1 - - 2
Service Management
England

Service Management
Top 30 Related IT Skills in London

For the 6 months to 5 February 2016, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 649 (64.38%) ITIL
2 388 (38.49%) ITSM
3 296 (29.37%) Finance
4 217 (21.53%) Service Delivery
5 182 (18.06%) Project Management
6 155 (15.38%) Change Management
7 153 (15.18%) Microsoft
8 147 (14.58%) Windows
9 125 (12.40%) ITIL V3
10 121 (12.00%) ServiceNow
11 120 (11.90%) Analytical Skills
12 116 (11.51%) Security Cleared
13 114 (11.31%) Incident Management
14 110 (10.91%) Problem Management
15 109 (10.81%) Stakeholder Management
16 102 (10.12%) Banking
16 102 (10.12%) Active Directory
17 100 (9.92%) Agile Software Development
18 93 (9.23%) Management Information System
19 90 (8.93%) SLA
19 90 (8.93%) PRINCE2
20 89 (8.83%) Remedy
21 84 (8.33%) MS Office
22 81 (8.04%) Linux
23 78 (7.74%) Remedy ITSM
24 77 (7.64%) Oracle
24 77 (7.64%) ITIL Certification
25 69 (6.85%) SQL
26 67 (6.65%) SC Cleared
27 66 (6.55%) BMC

Service Management
Top Related IT Skills in London by Category

For the 6 months to 5 February 2016, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 26 (2.58%) MS Exchange
2 22 (2.18%) CMS
3 16 (1.59%) Lync
4 15 (1.49%) Blackberry Enterprise Server
5 13 (1.29%) SharePoint
6 12 (1.19%) Exchange Server 2010
7 9 (0.89%) Apache
7 9 (0.89%) IIS
8 7 (0.69%) OpenStack
8 7 (0.69%) WebSphere
9 6 (0.60%) Exchange Server 2013
10 4 (0.40%) Eucalyptus
10 4 (0.40%) IBM Notes
10 4 (0.40%) WebSphere Application Server
11 3 (0.30%) Oracle Workflow
11 3 (0.30%) WebLogic
12 2 (0.20%) Commerce Server
12 2 (0.20%) Confluence
12 2 (0.20%) JBoss
12 2 (0.20%) Tomcat
Applications
1 84 (8.33%) MS Office
2 54 (5.36%) MS Excel
3 24 (2.38%) MS Visio
4 19 (1.88%) MS PowerPoint
5 12 (1.19%) MS Project
6 10 (0.99%) Spreadsheet
7 3 (0.30%) Adobe After Effects
7 3 (0.30%) Adobe Premiere
7 3 (0.30%) Final Cut Pro
8 2 (0.20%) AutoCAD
9 1 (0.099%) S-PLUS
Business Applications
1 78 (7.74%) Remedy ITSM
2 13 (1.29%) Dynamics CRM
3 10 (0.99%) Unit4 Business World
4 9 (0.89%) SAP GRC
4 9 (0.89%) SAP SRM
5 6 (0.60%) assyst
6 5 (0.50%) Oracle EBS
7 4 (0.40%) SAP HR
8 2 (0.20%) Dynamics AX
8 2 (0.20%) Oracle Applications
8 2 (0.20%) Oracle ERP
8 2 (0.20%) Oracle HRMS
8 2 (0.20%) SAP ERP
9 1 (0.099%) Maximo
9 1 (0.099%) SAP BPC
9 1 (0.099%) SAP CRM
9 1 (0.099%) SAP hybris
9 1 (0.099%) SAP Oil and Gas
Cloud Services
1 21 (2.08%) Office 365
1 21 (2.08%) SaaS
2 19 (1.88%) Amazon AWS
3 12 (1.19%) Microsoft Azure
4 5 (0.50%) Cloud Computing
5 4 (0.40%) Google Drive
5 4 (0.40%) IaaS
5 4 (0.40%) PaaS
5 4 (0.40%) SuccessFactors
5 4 (0.40%) Virtual Private Cloud
6 3 (0.30%) Adobe Analytics
6 3 (0.30%) Google Analytics
7 2 (0.20%) Amazon EC2
7 2 (0.20%) Amazon ElastiCache
7 2 (0.20%) Amazon S3
7 2 (0.20%) AWS CloudFormation
7 2 (0.20%) GitHub
7 2 (0.20%) Google Apps
8 1 (0.099%) AWS Elastic Beanstalk
8 1 (0.099%) AWS OpsWorks
Communications & Networking
1 46 (4.56%) LAN
1 46 (4.56%) VPN
2 33 (3.27%) DNS
2 33 (3.27%) WAN
3 28 (2.78%) Firewall
4 26 (2.58%) Internet
5 25 (2.48%) SAN
6 23 (2.28%) Wi-Fi
7 21 (2.08%) SSL
7 21 (2.08%) TCP/IP
8 15 (1.49%) Wireless
9 13 (1.29%) LDAP
9 13 (1.29%) NetScaler
10 12 (1.19%) DHCP
10 12 (1.19%) Network Security
11 10 (0.99%) MPLS
12 9 (0.89%) NAS
12 9 (0.89%) WLAN
13 7 (0.69%) Ethernet
13 7 (0.69%) VLAN
Database & Business Intelligence
1 52 (5.16%) SQL Server
2 39 (3.87%) Oracle Database
3 29 (2.88%) Oracle Database 11g
4 28 (2.78%) Oracle Reports
5 25 (2.48%) Sybase ASE
6 21 (2.08%) MySQL
7 14 (1.39%) SQL Server 2008
8 13 (1.29%) SQL Server 2012
9 12 (1.19%) Data Warehouse
10 11 (1.09%) SQL Server 2005
11 10 (0.99%) SAP BW
12 8 (0.79%) QlikView
13 7 (0.69%) Oracle Database 10g
14 6 (0.60%) MongoDB
14 6 (0.60%) NoSQL
14 6 (0.60%) Oracle9i Database
14 6 (0.60%) SAP BI
15 4 (0.40%) DB2
15 4 (0.40%) SQL Server Reporting Services
16 3 (0.30%) BusinessObjects
Development Applications
1 14 (1.39%) Jenkins
2 12 (1.19%) Git (software)
3 11 (1.09%) JIRA
4 10 (0.99%) Maven
4 10 (0.99%) Subversion
5 9 (0.89%) Sonatype Nexus
6 5 (0.50%) Team Foundation Server
7 3 (0.30%) SoapUI
8 2 (0.20%) Atlassian Bamboo
9 1 (0.099%) Ant
9 1 (0.099%) JMeter
9 1 (0.099%) LoadRunner
9 1 (0.099%) Octopus Deploy
9 1 (0.099%) TeamCity
General
1 296 (29.37%) Finance
2 102 (10.12%) Banking
3 39 (3.87%) Investment Banking
4 37 (3.67%) Financial Institution
5 33 (3.27%) Legal
6 29 (2.88%) Pharmaceutical
7 27 (2.68%) Telecoms
8 17 (1.69%) Front Office
9 14 (1.39%) Publishing
10 10 (0.99%) Retail
11 9 (0.89%) Back Office
11 9 (0.89%) Marketing
12 7 (0.69%) Advertising
12 7 (0.69%) Law
13 5 (0.50%) Billing
14 4 (0.40%) Games
14 4 (0.40%) Local Government
14 4 (0.40%) Multimedia
15 3 (0.30%) Electronics
16 2 (0.20%) Manufacturing
Job Titles
1 178 (17.66%) Analyst
2 137 (13.59%) Service Manager
3 91 (9.03%) Project Manager
4 89 (8.83%) Architect
5 85 (8.43%) Consultant
6 62 (6.15%) Service Analyst
7 47 (4.66%) Business Analyst
8 41 (4.07%) Developer
9 40 (3.97%) ITIL Manager
10 36 (3.57%) IT Manager
11 34 (3.37%) DBA
11 34 (3.37%) Delivery Manager
12 31 (3.08%) ServiceNow Developer
13 30 (2.98%) Service Architect
14 29 (2.88%) Sybase DBA
15 27 (2.68%) ITIL Service Manager
15 27 (2.68%) Transition Manager
16 26 (2.58%) IT Services Manager
16 26 (2.58%) IT Support
16 26 (2.58%) Services Delivery Manager
Libraries, Frameworks & Software Standards
1 45 (4.46%) Web Services
2 41 (4.07%) HTML
2 41 (4.07%) XML
3 37 (3.67%) CSS
4 23 (2.28%) Middleware
5 16 (1.59%) .NET
5 16 (1.59%) SOAP
6 10 (0.99%) Ajax
6 10 (0.99%) jQuery
7 9 (0.89%) AngularJS
7 9 (0.89%) COM
7 9 (0.89%) HTML5
8 8 (0.79%) CSS3
9 6 (0.60%) REST
10 4 (0.40%) Java EE
10 4 (0.40%) JDBC
11 3 (0.30%) 802.1X
11 3 (0.30%) RESTful
11 3 (0.30%) XML Messaging
11 3 (0.30%) XSLT
Miscellaneous
1 120 (11.90%) Analytical Skills
2 93 (9.23%) Management Information System
3 56 (5.56%) Data Centre
4 42 (4.17%) CMDB
5 37 (3.67%) Replication
6 29 (2.88%) Client/Server
7 23 (2.28%) Clustering
8 20 (1.98%) User Experience
9 16 (1.59%) Hedge funds
10 15 (1.49%) Mainframe
11 11 (1.09%) Blackberry
11 11 (1.09%) Mobile App
12 10 (0.99%) NHS
13 9 (0.89%) BBC
13 9 (0.89%) Private Cloud
14 8 (0.79%) Computer Science
15 7 (0.69%) Data Integration
15 7 (0.69%) FMCG
16 6 (0.60%) Data Protection Act
16 6 (0.60%) Video Conferencing
Operating Systems
1 147 (14.58%) Windows
2 81 (8.04%) Linux
3 55 (5.46%) Windows Server
4 51 (5.06%) Windows Server 2008
5 49 (4.86%) Windows 7
6 41 (4.07%) Unix
7 34 (3.37%) Red Hat Enterprise Linux
8 31 (3.08%) Windows Server 2003
9 29 (2.88%) Windows Server 2012
10 24 (2.38%) Solaris
11 12 (1.19%) zOS
12 11 (1.09%) Windows XP
13 9 (0.89%) AIX
13 9 (0.89%) Windows 8
14 6 (0.60%) Android
14 6 (0.60%) Mac OS X
15 5 (0.50%) Apple iOS
16 4 (0.40%) Mac OS
17 3 (0.30%) Oracle Linux
17 3 (0.30%) SUSE
Processes & Methodologies
1 649 (64.38%) ITIL
2 388 (38.49%) ITSM
3 217 (21.53%) Service Delivery
4 182 (18.06%) Project Management
5 155 (15.38%) Change Management
6 125 (12.40%) ITIL V3
7 114 (11.31%) Incident Management
8 110 (10.91%) Problem Management
9 109 (10.81%) Stakeholder Management
10 100 (9.92%) Agile Software Development
11 90 (8.93%) PRINCE2
12 66 (6.55%) Configuration Management
13 64 (6.35%) Migration
14 53 (5.26%) Release Management
15 47 (4.66%) Disaster Recovery
15 47 (4.66%) Risk Management
16 46 (4.56%) Business Analysis
17 35 (3.47%) Line Management
18 33 (3.27%) Enterprise Architecture
18 33 (3.27%) Validation
Programming Languages
1 69 (6.85%) SQL
2 43 (4.27%) JavaScript
3 40 (3.97%) Shell Script
4 38 (3.77%) PowerShell
5 20 (1.98%) Java
6 18 (1.79%) C
7 14 (1.39%) Bash Shell
8 13 (1.29%) Perl
9 8 (0.79%) C#
10 5 (0.50%) PHP
10 5 (0.50%) T-SQL
10 5 (0.50%) VBA
11 4 (0.40%) Python
11 4 (0.40%) VBScript
12 3 (0.30%) Korn
13 1 (0.099%) ABAP
13 1 (0.099%) COBOL
13 1 (0.099%) Groovy
13 1 (0.099%) PL/SQL
13 1 (0.099%) Ruby
Qualifications
1 116 (11.51%) Security Cleared
2 77 (7.64%) ITIL Certification
3 67 (6.65%) SC Cleared
4 61 (6.05%) Degree
5 33 (3.27%) ITIL Foundation Certificate
6 26 (2.58%) DV Cleared
7 25 (2.48%) PRINCE2 Certification
8 22 (2.18%) PMI Certification
9 21 (2.08%) PMP
10 15 (1.49%) PRINCE2 Practitioner
11 14 (1.39%) Cisco Certification
12 12 (1.19%) Microsoft Certification
13 10 (0.99%) Six Sigma Green Belt
14 8 (0.79%) CCNP
14 8 (0.79%) MCSE
14 8 (0.79%) RHCE
14 8 (0.79%) RHCSA
15 6 (0.60%) CCNA
15 6 (0.60%) ISEB
16 5 (0.50%) MCP
Quality Assurance & Compliance
1 90 (8.93%) SLA
2 13 (1.29%) Sarbanes-Oxley
3 12 (1.19%) COBIT
3 12 (1.19%) QA
4 11 (1.09%) Data Quality
5 8 (0.79%) PCI DSS
6 7 (0.69%) ISO/IEC 27001
7 6 (0.60%) Disclosure Scotland
8 4 (0.40%) GxP
8 4 (0.40%) ISO/IEC 20000
9 3 (0.30%) ISO22301
10 2 (0.20%) ISO 9001
11 1 (0.099%) JSP 440
11 1 (0.099%) MiFID
11 1 (0.099%) PMBOK
11 1 (0.099%) Solvency II
System Software
1 102 (10.12%) Active Directory
2 55 (5.46%) VMware Infrastructure
3 21 (2.08%) Oracle RAC
4 19 (1.88%) XenApp
5 15 (1.49%) ACF2
5 15 (1.49%) XenDesktop
6 12 (1.19%) Hyper-V
6 12 (1.19%) vSphere
7 9 (0.89%) Microsoft App-V
7 9 (0.89%) VMware ESX
8 8 (0.79%) RACF
9 6 (0.60%) Squid
10 4 (0.40%) Microsoft Virtual Server
10 4 (0.40%) VMware ESXi
11 3 (0.30%) XenServer
12 2 (0.20%) Citrix Presentation Server
12 2 (0.20%) KVM
12 2 (0.20%) NLBS
12 2 (0.20%) Xen
12 2 (0.20%) Xsan
Systems Management
1 28 (2.78%) Data Guard
1 28 (2.78%) Oracle RMAN
2 21 (2.08%) SCCM
2 21 (2.08%) zSecure
3 18 (1.79%) SCOM
4 12 (1.19%) Ansible
5 9 (0.89%) HP UCMDB
6 7 (0.69%) CFEngine
6 7 (0.69%) ZABBIX
7 6 (0.60%) Foglight
7 6 (0.60%) Nagios
8 5 (0.50%) Cobbler
8 5 (0.50%) Norton AntiVirus
8 5 (0.50%) Symantec Enterprise Vault
9 4 (0.40%) Oracle Enterprise Manager
9 4 (0.40%) Puppet
9 4 (0.40%) WSUS
10 3 (0.30%) Cisco CUCM
10 3 (0.30%) Cisco UCCX
11 2 (0.20%) Opscode Chef
Vendors
1 153 (15.18%) Microsoft
2 121 (12.00%) ServiceNow
3 89 (8.83%) Remedy
4 77 (7.64%) Oracle
5 66 (6.55%) BMC
6 62 (6.15%) VMware
7 59 (5.85%) SAP
8 41 (4.07%) HP
9 40 (3.97%) Sybase
10 36 (3.57%) Citrix
11 31 (3.08%) Red Hat
12 30 (2.98%) Cisco
13 20 (1.98%) LANDesk
14 17 (1.69%) Google
14 17 (1.69%) Juniper
15 15 (1.49%) CA
16 13 (1.29%) IBM
17 11 (1.09%) Apple
17 11 (1.09%) NetApp
18 9 (0.89%) CollabNet
London
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Rate: MARKET RATE + COMPETITIVE
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