The first table below looks at the demand for Service Management skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 24 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Apr 2014
Same period 2013 Same period 2012
Service Management
Rank 86 117 105
Rank change year-on-year
+31 -12
Contract jobs citing Service Management 533 374 517
As % of all contract IT jobs located in London 2.28% 1.73% 1.86%
As % of the Processes & Methodologies category 2.98% 2.27% 2.52%
Number of daily rates quoted 358 207 341
Average daily rate £409 £388 £438
Average daily rate % change year-on-year
+5.41% -11.42%
90% offered a daily rate of more than £260 £225 £275
10% offered a daily rate of more than £575 £550 £579
UK excluding London average daily rate £350 £364 £350
% change year-on-year
-3.71% +3.92%
Number of hourly rates quoted 11 24 3
Average hourly rate £15.00 £42.00 £17.87
Average hourly rate % change year-on-year
-64.28% +135.09%
90% offered a hourly rate of more than £13.00 £14.28 £15.57
10% offered a hourly rate of more than £50.00 £135.00 £18.62
UK excluding London average hourly rate £19.50 £16.00 £16.50
% change year-on-year
+21.87% -3.03%
Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
17874 16444 20506
As % of all contract IT jobs located in London 76.49% 75.99% 73.59%
Number of daily rates quoted 12665 11408 13409
Average daily rate £430 £450 £450
Average daily rate % change year-on-year
-4.44% -
90% offered a daily rate of more than £300 £300 £300
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £360 £370
% change year-on-year
+4.16% -2.70%
Number of hourly rates quoted 222 221 325
Average hourly rate £25.00 £31.25 £30.00
Average hourly rate % change year-on-year
-20.00% +4.16%
90% offered a hourly rate of more than £13.30 £15.00 £15.00
10% offered a hourly rate of more than £50.00 £135.00 £45.00
UK excluding London average hourly rate £31.50 £32.00 £26.50
% change year-on-year
-1.56% +20.75%
Service Management
England

Service Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in London

Service Management
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the London region.

Service Management Daily Rate Trend in London

Service Management
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 24 April 2014.

Service Management Daily Rate Histogram in London

Service Management
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the London region.

Service Management Hourly Rate Trend in London

Service Management
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 24 April 2014.

Service Management Hourly Rate Histogram in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the London region over the 3 months to 24 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
City of London +42 158 £400 -0.62% 4
Uxbridge -2 14 £420 -22.58%
Docklands, London +9 8 £520 +26.06%
Croydon -9 2 £350 -17.64% 1
Bromley - 2 £338 -
Hounslow - 2 £363 -
Kingston Upon Thames - 1 £396 -
Romford - - - -
Ruislip - - - -
Surbiton - - - -
Twickenham - - - -
Chessington - - - -
Harrow - - - -
Canary Wharf - - - -
Lewisham - - - -
Paddington - - - -
Beckenham - - - -
Service Management
England

Service Management
Top 30 Related IT Skills in London

For the 6 months to 24 April 2014, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 694 (69.12%) ITIL
2 243 (24.20%) Service Delivery
3 209 (20.82%) ITSM
4 201 (20.02%) Finance
5 169 (16.83%) Project Management
6 159 (15.84%) Microsoft
7 154 (15.34%) Windows
8 130 (12.95%) PRINCE2
9 118 (11.75%) Security Cleared
10 116 (11.55%) SLA
11 112 (11.16%) Stakeholder Management
12 110 (10.96%) Change Management
13 109 (10.86%) Banking
14 100 (9.96%) MS Excel
15 99 (9.86%) Degree
16 93 (9.26%) Remedy
17 90 (8.96%) SQL
18 83 (8.27%) ITIL V3
19 82 (8.17%) Problem Management
19 82 (8.17%) MS Office
20 78 (7.77%) ITIL Certification
21 77 (7.67%) Oracle
22 72 (7.17%) Incident Management
23 69 (6.87%) Management Information System
24 67 (6.67%) Active Directory
25 65 (6.47%) HP
26 64 (6.37%) ServiceNow
27 63 (6.27%) Configuration Management
28 60 (5.98%) Linux
28 60 (5.98%) UNIX

Service Management
Top Related IT Skills in London by Category

For the 6 months to 24 April 2014, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 38 (3.78%) SharePoint
2 26 (2.59%) MS Exchange
3 20 (1.99%) Blackberry Enterprise Server
4 11 (1.10%) IIS
4 11 (1.10%) Apache
4 11 (1.10%) Exchange Server 2010
5 10 (1.00%) IBM Notes
5 10 (1.00%) Exchange Server 2003
6 9 (0.90%) WebLogic
7 8 (0.80%) Lync
7 8 (0.80%) Confluence
7 8 (0.80%) Oracle Spatial
8 7 (0.70%) OpenStack
9 5 (0.50%) CMS
9 5 (0.50%) Oracle Application Server
10 4 (0.40%) Exchange Server 5.5
10 4 (0.40%) Tomcat
10 4 (0.40%) SAS
11 3 (0.30%) SharePoint 2013
12 2 (0.20%) Adobe CQ
Applications
1 100 (9.96%) MS Excel
2 82 (8.17%) MS Office
3 38 (3.78%) MS Visio
4 31 (3.09%) MS Project
5 20 (1.99%) MS PowerPoint
6 18 (1.79%) Spreadsheet
7 7 (0.70%) Photoshop
8 5 (0.50%) InDesign
9 3 (0.30%) InfoPath
10 1 (0.100%) Adobe Captivate
10 1 (0.100%) SPSS
10 1 (0.100%) Acrobat
10 1 (0.100%) Stata
Business Applications
1 58 (5.78%) Remedy ITSM
2 19 (1.89%) SAP SM
3 10 (1.00%) SAP Oil and Gas
4 9 (0.90%) Cognos TM1
5 7 (0.70%) Cognos Business Intelligence
6 6 (0.60%) SAP ERP
7 5 (0.50%) Dynamics CRM
7 5 (0.50%) SAP CRM
8 4 (0.40%) SAP R/3
8 4 (0.40%) SAP IS-U
9 3 (0.30%) Cerner Millennium
10 2 (0.20%) ION MarketView
10 2 (0.20%) WebTrends
10 2 (0.20%) assyst
11 1 (0.100%) Remedy AR System
11 1 (0.100%) Agresso
11 1 (0.100%) SAP HR
11 1 (0.100%) SAP CS
11 1 (0.100%) SAP PS
11 1 (0.100%) Oracle Applications
Cloud Services
1 20 (1.99%) SaaS
2 5 (0.50%) IaaS
3 3 (0.30%) Amazon AWS
3 3 (0.30%) Cloud Computing
4 2 (0.20%) Microsoft Azure
4 2 (0.20%) PaaS
4 2 (0.20%) Rackspace Cloud
4 2 (0.20%) Office 365
Communications & Networking
1 32 (3.19%) DNS
2 24 (2.39%) SAN
3 23 (2.29%) DHCP
4 22 (2.19%) TCP/IP
5 20 (1.99%) Internet
6 17 (1.69%) Firewall
7 15 (1.49%) IP Telephony
8 13 (1.29%) WAN
8 13 (1.29%) LDAP
9 12 (1.20%) LAN
10 11 (1.10%) Network Security
11 8 (0.80%) NAS
11 8 (0.80%) Intranet
11 8 (0.80%) Wireless
12 6 (0.60%) MPLS
12 6 (0.60%) VPN
12 6 (0.60%) Cisco Nexus
12 6 (0.60%) Cisco ASA
13 5 (0.50%) BIG-IP
13 5 (0.50%) HTTP
Database & Business Intelligence
1 38 (3.78%) SQL Server
2 25 (2.49%) Data Warehouse
2 25 (2.49%) Oracle Database
3 18 (1.79%) Big Data
4 15 (1.49%) Oracle Database 11g
5 14 (1.39%) Oracle ODI
6 13 (1.29%) Relational Database
6 13 (1.29%) Oracle Database 10g
7 12 (1.20%) Oracle OWB
8 10 (1.00%) BusinessObjects XI
9 9 (0.90%) Oracle BI EE
9 9 (0.90%) SQL Server Integration Services
9 9 (0.90%) Essbase
10 8 (0.80%) MySQL
11 7 (0.70%) Oracle Database 12c
12 6 (0.60%) EDRMS
12 6 (0.60%) NoSQL
13 5 (0.50%) DataStage
14 4 (0.40%) Oracle Reports
14 4 (0.40%) OLAP
Development Applications
1 18 (1.79%) JIRA
2 7 (0.70%) Toad
2 7 (0.70%) Git (software)
2 7 (0.70%) Jenkins
3 4 (0.40%) JProfiler
3 4 (0.40%) Subversion
3 4 (0.40%) ClearQuest
4 3 (0.30%) LoadRunner
4 3 (0.30%) Visual Studio
4 3 (0.30%) TeamCity
5 2 (0.20%) Bitbucket
5 2 (0.20%) Team Foundation Server
5 2 (0.20%) QuickTest Pro
5 2 (0.20%) Maven
6 1 (0.100%) Selenium
6 1 (0.100%) Atlassian Bamboo
6 1 (0.100%) MSI
6 1 (0.100%) JMeter
6 1 (0.100%) PVCS
6 1 (0.100%) ClearCase
General
1 201 (20.02%) Finance
2 109 (10.86%) Banking
3 47 (4.68%) Telecoms
4 38 (3.78%) Investment Banking
5 26 (2.59%) Law
6 18 (1.79%) Marketing
7 16 (1.59%) Legal
7 16 (1.59%) Local Government
8 14 (1.39%) Retail
9 13 (1.29%) Advertising
9 13 (1.29%) Pharmaceutical
10 9 (0.90%) Back Office
11 7 (0.70%) Financial Institution
11 7 (0.70%) Games
11 7 (0.70%) Billing
12 6 (0.60%) Front Office
12 6 (0.60%) German Language
13 5 (0.50%) Automotive
13 5 (0.50%) Publishing
14 2 (0.20%) Corporate Banking
Job Titles
1 259 (25.80%) Analyst
2 133 (13.25%) Service Manager
3 118 (11.75%) Service Analyst
4 106 (10.56%) Consultant
5 78 (7.77%) Architect
6 71 (7.07%) Project Manager
7 58 (5.78%) Delivery Manager
8 52 (5.18%) Business Analyst
9 50 (4.98%) Services Delivery Manager
10 41 (4.08%) Service Desk Analyst
11 32 (3.19%) Senior Analyst
12 26 (2.59%) Support Analyst
13 25 (2.49%) Enterprise Architect
14 22 (2.19%) Management Consultant
14 22 (2.19%) Developer
15 21 (2.09%) Administrator
16 20 (1.99%) SAP Consultant
17 18 (1.79%) Desktop Support
18 17 (1.69%) Service Management Consultant
19 16 (1.59%) Coordinator
Libraries, Frameworks & Software Standards
1 29 (2.89%) HTML
2 27 (2.69%) CSS
3 21 (2.09%) Web Services
4 17 (1.69%) XML
5 13 (1.29%) HTML5
6 11 (1.10%) .NET
7 10 (1.00%) MEAP
8 7 (0.70%) Middleware
8 7 (0.70%) SOAP
9 6 (0.60%) RESTful
10 5 (0.50%) XSL
11 4 (0.40%) XML Schema
12 3 (0.30%) COM
12 3 (0.30%) Ajax
13 2 (0.20%) Oracle Streams
13 2 (0.20%) SAP PI
13 2 (0.20%) EDI
13 2 (0.20%) Classic ASP
14 1 (0.100%) ASP.NET
14 1 (0.100%) J2EE
Miscellaneous
1 69 (6.87%) Management Information System
2 33 (3.29%) Blackberry
3 25 (2.49%) CMDB
3 25 (2.49%) Mobile App
4 19 (1.89%) Statistics
4 19 (1.89%) Data Protection Act
5 15 (1.49%) Freedom of Information
5 15 (1.49%) AS400
6 14 (1.39%) Freedom of Information Act
7 13 (1.29%) Computer Science
7 13 (1.29%) NHS
8 12 (1.20%) Derivative
9 11 (1.10%) Mathematics
9 11 (1.10%) iPhone
10 10 (1.00%) Learning Management System
10 10 (1.00%) CLARiiON
10 10 (1.00%) Clustering
11 9 (0.90%) Symmetrix DMX
12 7 (0.70%) FMCG
13 6 (0.60%) Visualisation
Operating Systems
1 154 (15.34%) Windows
2 60 (5.98%) UNIX
2 60 (5.98%) Linux
3 34 (3.39%) Windows XP
3 34 (3.39%) Windows 7
4 26 (2.59%) Windows Server 2008
5 25 (2.49%) Android
6 23 (2.29%) Solaris
7 18 (1.79%) Red Hat Enterprise Linux
8 16 (1.59%) Windows Server 2003
9 14 (1.39%) Apple iOS
10 9 (0.90%) Windows 8
10 9 (0.90%) Mac OS X
11 8 (0.80%) Windows Mobile
12 7 (0.70%) Ubuntu
13 4 (0.40%) Windows Vista
13 4 (0.40%) HPUX
14 3 (0.30%) AIX
15 2 (0.20%) Mac OS X Server
15 2 (0.20%) SUSE
Processes & Methodologies
1 694 (69.12%) ITIL
2 243 (24.20%) Service Delivery
3 209 (20.82%) ITSM
4 169 (16.83%) Project Management
5 130 (12.95%) PRINCE2
6 112 (11.16%) Stakeholder Management
7 110 (10.96%) Change Management
8 83 (8.27%) ITIL V3
9 82 (8.17%) Problem Management
10 72 (7.17%) Incident Management
11 63 (6.27%) Configuration Management
12 60 (5.98%) Business Analysis
13 49 (4.88%) Disaster Recovery
14 48 (4.78%) CRM
14 48 (4.78%) Risk Management
15 46 (4.58%) Agile Software Development
16 42 (4.18%) TOGAF
17 39 (3.88%) Release Management
18 38 (3.78%) Continuous Improvement
19 36 (3.59%) Data Protection
Programming Languages
1 90 (8.96%) SQL
2 35 (3.49%) JavaScript
3 25 (2.49%) C
4 20 (1.99%) PL/SQL
5 18 (1.79%) Java
6 9 (0.90%) C++
7 8 (0.80%) Shell Script
8 5 (0.50%) Perl
8 5 (0.50%) SPARQL
8 5 (0.50%) T-SQL
9 4 (0.40%) VB
9 4 (0.40%) C#
9 4 (0.40%) PowerShell
10 2 (0.20%) ABAP
10 2 (0.20%) VBA
10 2 (0.20%) Python
11 1 (0.100%) MATLAB
11 1 (0.100%) Ruby
Qualifications
1 118 (11.75%) Security Cleared
2 99 (9.86%) Degree
3 78 (7.77%) ITIL Certification
4 55 (5.48%) SC Cleared
5 37 (3.69%) DV Cleared
6 32 (3.19%) Microsoft Certification
7 23 (2.29%) MCSE
8 17 (1.69%) MCP
9 15 (1.49%) PRINCE2 Practitioner
10 13 (1.29%) MCSA
10 13 (1.29%) PRINCE2 Certification
11 11 (1.10%) Cisco Certification
11 11 (1.10%) PMI Certification
12 10 (1.00%) CISSP
12 10 (1.00%) CCNP
13 8 (0.80%) ISEB
13 8 (0.80%) MCITP
14 7 (0.70%) Oracle Certification
14 7 (0.70%) PMP
14 7 (0.70%) CTC Cleared
Quality Assurance & Compliance
1 116 (11.55%) SLA
2 28 (2.79%) COBIT
3 21 (2.09%) QA
4 15 (1.49%) ISO 9001
5 11 (1.10%) PCI DSS
6 7 (0.70%) ISO/IEC 27001
7 5 (0.50%) GxP
8 2 (0.20%) Sarbanes-Oxley
8 2 (0.20%) GCP
8 2 (0.20%) EMIR
8 2 (0.20%) Dodd-Frank
9 1 (0.100%) Data Quality
9 1 (0.100%) ISO/IEC 20000
System Software
1 67 (6.67%) Active Directory
2 47 (4.68%) VMware Infrastructure
3 17 (1.69%) XenApp
3 17 (1.69%) vSphere
4 12 (1.20%) Oracle RAC
5 11 (1.10%) XenDesktop
6 10 (1.00%) Oracle RMAN
7 9 (0.90%) VMware ESX
8 8 (0.80%) NFS
9 6 (0.60%) Terminal Server
9 6 (0.60%) Hyper-V
10 5 (0.50%) KVM
11 2 (0.20%) VMware ESXi
11 2 (0.20%) Microsoft App-V
12 1 (0.100%) NLBS
12 1 (0.100%) Microsoft Virtual Server
12 1 (0.100%) VirtualBox
Systems Management
1 35 (3.49%) Tivoli
2 18 (1.79%) SCCM
3 16 (1.59%) Puppet
3 16 (1.59%) Tivoli Storage Manager
4 11 (1.10%) Oracle Enterprise Manager
5 9 (0.90%) WSUS
5 9 (0.90%) Data Guard
6 8 (0.80%) Cobbler
7 7 (0.70%) Opscode Chef
7 7 (0.70%) Legato
8 6 (0.60%) Nagios
8 6 (0.60%) Backup Exec
8 6 (0.60%) SCOM
9 5 (0.50%) HP SiteScope
9 5 (0.50%) Ganglia
10 4 (0.40%) ServiceCenter
11 3 (0.30%) Tivoli Identity Manager
12 2 (0.20%) MOM
12 2 (0.20%) BladeLogic
12 2 (0.20%) EMC NetWorker
Vendors
1 159 (15.84%) Microsoft
2 93 (9.26%) Remedy
3 77 (7.67%) Oracle
4 65 (6.47%) HP
5 64 (6.37%) ServiceNow
6 60 (5.98%) VMware
7 56 (5.58%) SAP
8 47 (4.68%) Citrix
9 40 (3.98%) BMC
10 37 (3.69%) Cisco
11 23 (2.29%) EMC
12 21 (2.09%) Red Hat
13 20 (1.99%) IBM
13 20 (1.99%) McAfee
14 19 (1.89%) NetApp
15 14 (1.39%) CheckPoint
16 11 (1.10%) Apple
16 11 (1.10%) Lotus
16 11 (1.10%) Juniper
16 11 (1.10%) Cognos
London
HAYS INFORMATION TECHNOLOGY
Rate: £300.00 - £350.00 per annum
Posted: 1 hour ago
City, London
Informatiq Consulting
Rate: £200 - £300 per annum
Posted: 1 hour ago
London
TDA Recruitment Ltd
Posted: Yesterday
London
TDA Recruitment Ltd
Posted: Yesterday
City of London
Hays IT - Uk Posting account
Rate: £300.00 - £350.00 per annum
Posted: 2 days ago
City of London
Huxley Associates
Rate: £400 - £500 per day
Posted: 2 days ago
London
Interquest - IQ ESM
Rate: £400 per day
Posted: 2 days ago
London
Nicoll Curtin
Rate: £350 - £400 per day
Posted: 4 days ago
London
Hays IT - Uk Posting account
Rate: £350.00 - £420.00 per day
Posted: 7 days ago
London
Swan IT Recruitment Limited
Rate: £500 per day
Posted: 8 days ago
Euston, London
Origin Housing
Rate: £52,000 per annum
Posted: 8 days ago
City of London
Huxley Associates
Rate: £400 - £500 per day
Posted: 10 days ago
Uxbridge
Progressive Recruitment
Rate: £50 - £51 per hour
Posted: 15 days ago
Uxbridge
Progressive Recruitment
Rate: £52 - £53 per hour
Posted: 15 days ago
Uxbridge
Progressive Recruitment
Rate: £50 - £51 per hour
Posted: 15 days ago
Bromley
Hays IT - Uk Posting account
Rate: £300.00 - £350.00 per annum
Posted: 15 days ago
London
Hays IT - Uk Posting account
Rate: £500.00 - £525.00 per day
Posted: 28 days ago