The table below looks at the statistics for Service Management skills in IT contracts advertised for the London region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 30 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
30 May 2016
Same period 2015 Same period 2014
Service Management
Rank 113 112 103
Rank change year-on-year
-1 -9
Contract jobs citing Service Management 465 450 499
As % of all contract IT jobs located in London 2.15% 1.99% 2.13%
As % of the Processes & Methodologies category 2.56% 2.46% 2.65%
Number of daily rates quoted 321 294 338
Median daily rate £450 £426 £400
Median daily rate % change year-on-year
+5.69% +6.43%
90% offered a daily rate of more than £233 £225 £263
10% offered a daily rate of more than £650 £550 £557
UK excluding London median daily rate £400 £375 £350
% change year-on-year
+6.66% +7.14%
Number of hourly rates quoted 8 4 7
Median hourly rate £13.18 £91.00 £16.25
Median hourly rate % change year-on-year
-85.52% +460.00%
90% offered a hourly rate of more than £12.20 £16.27 £13.00
10% offered a hourly rate of more than £49.05 £172.00 £50.00
UK excluding London median hourly rate £14.50 £13.35 £19.25
% change year-on-year
+8.61% -30.64%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
18191 18320 18823
As % of all contract IT jobs located in London 83.91% 80.97% 80.52%
Number of daily rates quoted 13326 12907 13499
Median daily rate £475 £450 £430
Median daily rate % change year-on-year
+5.55% +4.65%
90% offered a daily rate of more than £325 £310 £300
10% offered a daily rate of more than £625 £625 £600
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 149 259 237
Median hourly rate £21.64 £22.00 £21.75
Median hourly rate % change year-on-year
-1.63% +1.14%
90% offered a hourly rate of more than £12.50 £11.00 £12.85
10% offered a hourly rate of more than £43.75 £80.00 £53.50
UK excluding London median hourly rate £32.50 £30.00 £30.00
% change year-on-year
+8.33% -

Service Management
Jobs Demand Trend in London

The demand trend of contract jobs across the London region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in London

Service Management
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the London region.

Service Management Daily Rate Trend in London

Service Management
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 30 May 2016.

Service Management Daily Rate Histogram in London

Service Management
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the London region.

Service Management Hourly Rate Trend in London

Service Management
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 30 May 2016.

Service Management Hourly Rate Histogram in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 3 months to 30 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London 0 59 £450 -3.22% 22
Bromley 0 14 £463 +15.62% 1
Westminster - 5 £440 -
Canary Wharf +3 4 £519 -5.63%
Croydon -12 4 £413 +103.70% 1
Uxbridge +6 3 - -
Wimbledon - 3 £425 -
Harrow - 3 £300 -
Twickenham +4 2 £170 -64.21%
Southall -2 2 - -
Kingston Upon Thames -5 1 - -
Hayes -6 1 - -
Ilford - 1 £475 -
Ealing - 1 - -
Hillingdon - 1 £160 -
Brentford - 1 £140 -
Service Management
England

Service Management
Top 30 Related IT Skills in London

For the 6 months to 30 May 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for Service Management.

1 623 (62.80%) ITIL
2 358 (36.09%) ITSM
3 301 (30.34%) Finance
4 180 (18.15%) ServiceNow
5 178 (17.94%) Project Management
6 167 (16.83%) Windows
7 165 (16.63%) Service Delivery
8 154 (15.52%) Microsoft
9 146 (14.72%) Change Management
10 126 (12.70%) Agile Software Development
11 125 (12.60%) Management Information System
12 122 (12.30%) Security Cleared
13 120 (12.10%) Configuration Management
14 112 (11.29%) ITIL Certification
15 109 (10.99%) Stakeholder Management
16 106 (10.69%) Banking
17 105 (10.58%) Active Directory
18 102 (10.28%) ITIL V3
19 98 (9.88%) Problem Management
20 97 (9.78%) Analytical Skills
21 94 (9.48%) SLA
22 87 (8.77%) Incident Management
23 85 (8.57%) MS Excel
24 84 (8.47%) SC Cleared
25 80 (8.06%) Linux
26 79 (7.96%) SQL
27 75 (7.56%) Remedy
28 74 (7.46%) MS Office
28 74 (7.46%) PRINCE2
29 63 (6.35%) Remedy ITSM

Service Management
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 42 (4.23%) CMS
2 25 (2.52%) SharePoint
3 20 (2.02%) MS Exchange
3 20 (2.02%) Skype for Business
4 19 (1.92%) Apache
5 13 (1.31%) Blackberry Enterprise Server
6 11 (1.11%) Confluence
6 11 (1.11%) Exchange Server 2010
6 11 (1.11%) OpenStack
7 10 (1.01%) WebSphere
8 8 (0.81%) IBM Notes
8 8 (0.81%) IIS
9 6 (0.60%) Exchange Server 2013
9 6 (0.60%) Tomcat
9 6 (0.60%) WebSphere Application Server
10 4 (0.40%) Eucalyptus
11 3 (0.30%) Elasticsearch
11 3 (0.30%) Exchange Server 2003
11 3 (0.30%) Lightstreamer
11 3 (0.30%) Sitecore CMS
Applications
1 85 (8.57%) MS Excel
2 74 (7.46%) MS Office
3 23 (2.32%) MS PowerPoint
4 12 (1.21%) MS Visio
5 10 (1.01%) MS Project
6 7 (0.71%) Adobe Creative Suite
7 6 (0.60%) AutoCAD
8 4 (0.40%) Spreadsheet
9 3 (0.30%) Adobe After Effects
9 3 (0.30%) Adobe Premiere
9 3 (0.30%) Final Cut Pro
9 3 (0.30%) HipChat
9 3 (0.30%) S-PLUS
Business Applications
1 63 (6.35%) Remedy ITSM
2 5 (0.50%) Dynamics CRM
2 5 (0.50%) Unit4 Business World
3 4 (0.40%) SAP ERP
4 3 (0.30%) assyst
4 3 (0.30%) Dynamics AX
4 3 (0.30%) Oracle EBS
5 2 (0.20%) Dynamics GP
5 2 (0.20%) Oracle EBS R12
6 1 (0.10%) BASE24
6 1 (0.10%) Oracle Applications
6 1 (0.10%) Oracle HRMS
6 1 (0.10%) Oracle Procure-to-Pay
6 1 (0.10%) SAP hybris
6 1 (0.10%) SAP Oil and Gas
6 1 (0.10%) SAP PLM
6 1 (0.10%) SAP PM
Cloud Services
1 28 (2.82%) Microsoft Azure
2 18 (1.81%) Office 365
3 15 (1.51%) Amazon AWS
4 9 (0.91%) Cloud Computing
5 7 (0.71%) SaaS
6 6 (0.60%) Azure Active Directory
7 5 (0.50%) IaaS
8 3 (0.30%) AWS Elastic Beanstalk
8 3 (0.30%) AWS OpsWorks
8 3 (0.30%) Google Cloud Platform
8 3 (0.30%) PaaS
9 2 (0.20%) Google Apps
10 1 (0.10%) Adobe Analytics
10 1 (0.10%) Google Analytics
10 1 (0.10%) IBM PureFlex
10 1 (0.10%) Trello
Communications & Networking
1 35 (3.53%) VPN
2 34 (3.43%) Firewall
3 30 (3.02%) DNS
4 28 (2.82%) LAN
4 28 (2.82%) WAN
5 27 (2.72%) TCP/IP
6 19 (1.92%) Network Security
6 19 (1.92%) SAN
7 17 (1.71%) Internet
7 17 (1.71%) Wireless
8 14 (1.41%) SSL
9 13 (1.31%) LDAP
10 12 (1.21%) Wi-Fi
11 11 (1.11%) Ethernet
12 9 (0.91%) HTTP
12 9 (0.91%) NetScaler
13 8 (0.81%) Skype
14 7 (0.71%) Intranet
15 6 (0.60%) MPLS
15 6 (0.60%) NAS
Database & Business Intelligence
1 44 (4.44%) SQL Server
2 11 (1.11%) DB2
3 10 (1.01%) Relational Database
4 9 (0.91%) Oracle Database
5 8 (0.81%) Data Warehouse
6 6 (0.60%) Azure SQL Database
6 6 (0.60%) SQL Server 2008
6 6 (0.60%) SQL Server 2012
7 5 (0.50%) BusinessObjects
8 4 (0.40%) Data Mining
8 4 (0.40%) RDBMS
8 4 (0.40%) SQL Server 2005
9 3 (0.30%) Crystal Reports
9 3 (0.30%) MySQL
9 3 (0.30%) OLAP
9 3 (0.30%) OLTP
9 3 (0.30%) Oracle Reports
9 3 (0.30%) SQL Server Reporting Services
9 3 (0.30%) Sybase ASE
10 2 (0.20%) SQL Server Integration Services
Development Applications
1 24 (2.42%) JIRA
2 23 (2.32%) Jenkins
3 14 (1.41%) Git (software)
4 13 (1.31%) Subversion
5 12 (1.21%) Ant
5 12 (1.21%) Maven
6 11 (1.11%) Hudson
7 7 (0.71%) Octopus Deploy
8 6 (0.60%) Team Foundation Server
8 6 (0.60%) TeamCity
9 5 (0.50%) InstallShield
9 5 (0.50%) MSI
9 5 (0.50%) WinDbg
10 4 (0.40%) Sonatype Nexus
11 3 (0.30%) JIRA Agile
11 3 (0.30%) JUnit
11 3 (0.30%) Liquibase
11 3 (0.30%) SoapUI
11 3 (0.30%) SonarQube
12 2 (0.20%) Visual Studio
General
1 301 (30.34%) Finance
2 106 (10.69%) Banking
3 33 (3.33%) Financial Institution
4 32 (3.23%) Legal
5 25 (2.52%) Investment Banking
5 25 (2.52%) Retail
6 24 (2.42%) Pharmaceutical
7 19 (1.92%) Telecoms
8 15 (1.51%) Marketing
9 11 (1.11%) Advertising
10 8 (0.81%) Front Office
10 8 (0.81%) Law
10 8 (0.81%) Publishing
11 7 (0.71%) Back Office
11 7 (0.71%) German Language
11 7 (0.71%) Italian Language
12 5 (0.50%) French Language
12 5 (0.50%) Manufacturing
13 3 (0.30%) Billing
13 3 (0.30%) Electronics
Job Titles
1 203 (20.46%) Analyst
2 120 (12.10%) Service Manager
3 91 (9.17%) Consultant
4 76 (7.66%) Architect
5 68 (6.85%) Business Analyst
6 67 (6.75%) Developer
7 66 (6.65%) Service Analyst
8 61 (6.15%) Project Manager
9 46 (4.64%) ITIL Manager
10 44 (4.44%) IT Manager
10 44 (4.44%) ServiceNow Developer
11 43 (4.33%) Delivery Manager
12 33 (3.33%) Service Management Consultant
13 32 (3.23%) Management Consultant
14 31 (3.13%) Service Desk Analyst
15 30 (3.02%) Security Technician
16 29 (2.92%) Services Delivery Manager
16 29 (2.92%) Support Analyst
17 28 (2.82%) IT Services Manager
17 28 (2.82%) Service Architect
Libraries, Frameworks & Software Standards
1 50 (5.04%) Web Services
2 48 (4.84%) XML
3 43 (4.33%) HTML
4 39 (3.93%) CSS
5 17 (1.71%) Middleware
6 12 (1.21%) SOAP
7 10 (1.01%) .NET
7 10 (1.01%) Ajax
8 5 (0.50%) COM
8 5 (0.50%) J2EE
9 4 (0.40%) ASP.NET
9 4 (0.40%) GWT
9 4 (0.40%) Java EE
9 4 (0.40%) REST
9 4 (0.40%) WebSphere MQ
10 3 (0.30%) .NET Framework
10 3 (0.30%) 802.1X
10 3 (0.30%) ELK Stack
10 3 (0.30%) MCollective
10 3 (0.30%) XML Messaging
Miscellaneous
1 125 (12.60%) Management Information System
2 97 (9.78%) Analytical Skills
3 52 (5.24%) CMDB
4 51 (5.14%) Data Centre
5 43 (4.33%) Mainframe
6 19 (1.92%) Blackberry
7 18 (1.81%) Hedge funds
8 15 (1.51%) BBC
9 12 (1.21%) Data Protection Act
10 11 (1.11%) Computer Science
11 10 (1.01%) Replication
12 9 (0.91%) Client/Server
12 9 (0.91%) Health Informatics
12 9 (0.91%) Informatics
12 9 (0.91%) PMI
13 8 (0.81%) Fat Client
13 8 (0.81%) PKI
13 8 (0.81%) Thin Client
13 8 (0.81%) User Experience
13 8 (0.81%) Video Conferencing
Operating Systems
1 167 (16.83%) Windows
2 80 (8.06%) Linux
3 61 (6.15%) Windows 7
4 55 (5.54%) Unix
5 54 (5.44%) Windows Server
6 37 (3.73%) Windows Server 2008
7 30 (3.02%) Windows Server 2012
8 28 (2.82%) Windows Server 2003
9 24 (2.42%) zOS
10 18 (1.81%) AIX
10 18 (1.81%) Red Hat Enterprise Linux
11 16 (1.61%) Windows XP
12 14 (1.41%) Solaris
12 14 (1.41%) Windows 8
13 12 (1.21%) Mac OS X
14 10 (1.01%) Oracle Linux
15 9 (0.91%) Apple iOS
15 9 (0.91%) Windows 10
16 8 (0.81%) SUSE
17 7 (0.71%) CentOS
Processes & Methodologies
1 623 (62.80%) ITIL
2 358 (36.09%) ITSM
3 178 (17.94%) Project Management
4 165 (16.63%) Service Delivery
5 146 (14.72%) Change Management
6 126 (12.70%) Agile Software Development
7 120 (12.10%) Configuration Management
8 109 (10.99%) Stakeholder Management
9 102 (10.28%) ITIL V3
10 98 (9.88%) Problem Management
11 87 (8.77%) Incident Management
12 74 (7.46%) PRINCE2
13 56 (5.65%) Service Design
14 54 (5.44%) Validation
15 48 (4.84%) Business Analysis
16 44 (4.44%) Migration
17 42 (4.23%) User Acceptance Testing
18 40 (4.03%) Release Management
19 32 (3.23%) Continuous Improvement
19 32 (3.23%) Programme Management
Programming Languages
1 79 (7.96%) SQL
2 53 (5.34%) PowerShell
3 47 (4.74%) JavaScript
4 30 (3.02%) Perl
5 23 (2.32%) C
6 21 (2.12%) Shell Script
7 20 (2.02%) Java
8 12 (1.21%) Ruby
9 11 (1.11%) Python
10 9 (0.91%) Bash Shell
10 9 (0.91%) VBScript
11 8 (0.81%) Korn
12 7 (0.71%) C++
13 5 (0.50%) C#
13 5 (0.50%) PHP
14 4 (0.40%) PL/SQL
15 2 (0.20%) COBOL
15 2 (0.20%) T-SQL
15 2 (0.20%) VBA
16 1 (0.10%) VB
Qualifications
1 122 (12.30%) Security Cleared
2 112 (11.29%) ITIL Certification
3 84 (8.47%) SC Cleared
4 59 (5.95%) Degree
5 28 (2.82%) ITIL Foundation Certificate
6 27 (2.72%) PRINCE2 Certification
7 20 (2.02%) DV Cleared
8 19 (1.92%) PMI Certification
9 14 (1.41%) PMP
10 13 (1.31%) MCP
10 13 (1.31%) Microsoft Certification
11 10 (1.01%) CISSP
12 9 (0.91%) Cisco Certification
12 9 (0.91%) CISM
13 7 (0.71%) CCNP
14 6 (0.60%) BPSS Clearance
14 6 (0.60%) MCSE
14 6 (0.60%) PRINCE2 Practitioner
15 5 (0.50%) CTC Cleared
15 5 (0.50%) ISEB
Quality Assurance & Compliance
1 94 (9.48%) SLA
2 23 (2.32%) QA
3 14 (1.41%) COBIT
3 14 (1.41%) Sarbanes-Oxley
4 8 (0.81%) Disclosure Scotland
5 7 (0.71%) Data Quality
5 7 (0.71%) ISO/IEC 27001
5 7 (0.71%) PCI DSS
6 4 (0.40%) ISO/IEC 20000
7 2 (0.20%) MiFID
8 1 (0.10%) ISO 9001
8 1 (0.10%) JSP 440
8 1 (0.10%) PMBOK
8 1 (0.10%) Solvency II
System Software
1 105 (10.58%) Active Directory
2 54 (5.44%) VMware Infrastructure
3 31 (3.13%) RACF
4 28 (2.82%) ACF2
5 21 (2.12%) vSphere
6 13 (1.31%) XenApp
7 12 (1.21%) Docker
8 10 (1.01%) Microsoft App-V
8 10 (1.01%) StorNext
9 9 (0.91%) XenDesktop
9 9 (0.91%) Xsan
10 7 (0.71%) Hyper-V
10 7 (0.71%) VMware ESXi
11 6 (0.60%) KVM
12 5 (0.50%) BitLocker
12 5 (0.50%) Terminal Server
12 5 (0.50%) VMware Workstation
13 4 (0.40%) NFS
14 3 (0.30%) Postfix
14 3 (0.30%) Terminal Services
Systems Management
1 58 (5.85%) zSecure
2 36 (3.63%) Puppet
3 32 (3.23%) SCCM
4 25 (2.52%) Ansible
5 21 (2.12%) SCOM
6 20 (2.02%) Opscode Chef
7 12 (1.21%) ZABBIX
8 6 (0.60%) Kubernetes
8 6 (0.60%) Nagios
8 6 (0.60%) WSUS
9 5 (0.50%) Control-M
9 5 (0.50%) Norton AntiVirus
9 5 (0.50%) Perfmon
9 5 (0.50%) Symantec Enterprise Vault
10 4 (0.40%) logstash
11 3 (0.30%) Cisco CUCM
11 3 (0.30%) Cisco UCCX
11 3 (0.30%) EMC NetWorker
11 3 (0.30%) NetBackup
11 3 (0.30%) yum
Vendors
1 180 (18.15%) ServiceNow
2 154 (15.52%) Microsoft
3 75 (7.56%) Remedy
4 62 (6.25%) VMware
5 61 (6.15%) BMC
6 55 (5.54%) Oracle
7 38 (3.83%) Cisco
8 35 (3.53%) Citrix
9 29 (2.92%) SAP
10 28 (2.82%) HP
11 27 (2.72%) LANDesk
12 25 (2.52%) CA
13 24 (2.42%) Red Hat
14 22 (2.22%) IBM
15 21 (2.12%) Apple
16 13 (1.31%) Juniper
16 13 (1.31%) Symantec
17 11 (1.11%) Adobe
17 11 (1.11%) Google
18 10 (1.01%) Splunk
London
Refreshing Recruitment
Rate: £375 - £425 per day
Posted: 5 days ago
London
Blue Fire Professional Services
Rate: Up to £300 per day
Posted: 5 days ago
London
Lorien Resourcing
Posted: 5 days ago
City, London
Thebes IT
Rate: £550 - £600 per day
Posted: 6 days ago
City of London
Interquest - IQ Tech
Rate: £450 - £500 per day
Posted: 19 days ago
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 13 days ago
Bromley, Kent
Hays Finance Technology
Rate: £450 - £600 per day
Posted: 6 days ago
City of London
Interquest - IQ Tech
Rate: £500 - £600 per day
Posted: 13 days ago
City of London
Hays Specialist Recruitment Ltd
Rate: £10.00 - £15.00 per hour
Posted: 18 days ago
City of London
Hays London City Cheapside
Rate: £200.00 - £245.00 per day
Posted: 13 days ago