The table below looks at the statistics for Service Management skills in IT contracts advertised for the London region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 3 December 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
3 Dec 2016
Same period 2015 Same period 2014
Service Management
Rank 106 97 90
Rank change year-on-year
-9 -7
Contract jobs citing Service Management 491 522 567
As % of all contract IT jobs located in London 2.30% 2.31% 2.36%
As % of the Processes & Methodologies category 2.71% 2.77% 2.92%
Number of daily rates quoted 325 361 372
Median daily rate £475 £460 £425
Median daily rate % change year-on-year
+3.26% +8.23%
90% offered a daily rate of more than £241 £300 £268
10% offered a daily rate of more than £600 £575 £625
UK excluding London median daily rate £400 £390 £360
% change year-on-year
+2.56% +8.33%
Number of hourly rates quoted 7 9 10
Median hourly rate £17.00 £17.00 £14.04
Median hourly rate % change year-on-year
- +21.08%
90% offered a hourly rate of more than £14.54 £14.15 £9.00
10% offered a hourly rate of more than £29.70 £32.60 £15.10
UK excluding London median hourly rate £14.13 £15.50 £15.00
% change year-on-year
-8.87% +3.33%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
18121 18873 19441
As % of all contract IT jobs located in London 84.86% 83.49% 80.83%
Number of daily rates quoted 13026 13477 14336
Median daily rate £476 £463 £450
Median daily rate % change year-on-year
+2.81% +2.77%
90% offered a daily rate of more than £338 £325 £300
10% offered a daily rate of more than £625 £625 £625
UK excluding London median daily rate £413 £400 £385
% change year-on-year
+3.12% +3.89%
Number of hourly rates quoted 195 233 252
Median hourly rate £27.50 £22.50 £22.50
Median hourly rate % change year-on-year
+22.22% -
90% offered a hourly rate of more than £13.50 £12.50 £11.50
10% offered a hourly rate of more than £50.00 £50.00 £53.50
UK excluding London median hourly rate £31.00 £34.95 £25.00
% change year-on-year
-11.30% +39.80%

Service Management
Jobs Demand Trend in London

The demand trend of contract jobs across the London region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in London

Service Management
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the London region.

Service Management Daily Rate Trend in London

Service Management
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 3 December 2016.

Service Management Daily Rate Histogram in London

Service Management
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the London region.

Service Management Hourly Rate Trend in London

Service Management
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 3 December 2016.

Service Management Hourly Rate Histogram in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 3 months to 3 December 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -31 55 £375 -12.28% 12
Croydon +3 27 £485 +12.79% 6
Bromley -5 5 £500 +42.85%
Canary Wharf -4 4 - -
Hounslow +2 3 £350 -
Docklands, London -2 2 £538 +65.38%
Paddington - 2 - -
Feltham -3 1 £406 +1.37%
Southall - 1 - -
Hendon - 1 £204 -
Brentford - 1 £145 -
Service Management
England

Service Management
Top 30 Related IT Skills in London

For the 6 months to 3 December 2016, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for Service Management.

1 589 (52.50%) ITIL
2 346 (30.84%) ITSM
3 277 (24.69%) Agile Software Development
4 256 (22.82%) Security Cleared
5 212 (18.89%) Finance
6 211 (18.81%) Configuration Management
7 200 (17.83%) Linux
8 197 (17.56%) SC Cleared
9 180 (16.04%) ServiceNow
10 168 (14.97%) DNS
11 167 (14.88%) Microsoft
11 167 (14.88%) VMware
12 164 (14.62%) Stakeholder Management
13 159 (14.17%) Service Delivery
13 159 (14.17%) Oracle
14 158 (14.08%) DevOps
15 149 (13.28%) JIRA
15 149 (13.28%) Windows
15 149 (13.28%) Scrum
16 148 (13.19%) Project Management
17 146 (13.01%) Puppet
18 138 (12.30%) Ansible
19 136 (12.12%) Amazon AWS
20 131 (11.68%) Workflow
21 128 (11.41%) Continuous Delivery
22 126 (11.23%) Confluence
22 126 (11.23%) Jenkins
23 125 (11.14%) Software Packaging
23 125 (11.14%) Continuous Integration
23 125 (11.14%) Terraform

Service Management
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 126 (11.23%) Confluence
2 119 (10.61%) Apache
3 114 (10.16%) Elasticsearch
4 64 (5.70%) CMS
5 56 (4.99%) SharePoint
6 27 (2.41%) MS Exchange
7 15 (1.34%) Blackberry Enterprise Server
8 13 (1.16%) nginx
8 13 (1.16%) WebSphere
9 10 (0.89%) Tomcat
10 8 (0.71%) Exchange Server 2010
10 8 (0.71%) OpenStack
10 8 (0.71%) Oracle Workflow
11 6 (0.53%) IIS
11 6 (0.53%) Skype for Business
12 5 (0.45%) WebSphere Application Server
13 4 (0.36%) Exchange Server 2007
14 3 (0.27%) Oracle SOA Suite
14 3 (0.27%) WebLogic
15 2 (0.18%) JBoss
Applications
1 110 (9.80%) HipChat
1 110 (9.80%) MS Excel
2 88 (7.84%) MS Office
3 48 (4.28%) MS PowerPoint
4 21 (1.87%) MS Visio
5 11 (0.98%) MS Project
6 6 (0.53%) Spreadsheet
Business Applications
1 35 (3.12%) Remedy ITSM
2 8 (0.71%) SAP ERP
3 6 (0.53%) Faxination
4 5 (0.45%) SAP HR
5 4 (0.36%) SAP Oil and Gas
6 3 (0.27%) Cognos TM1
6 3 (0.27%) Lorenzo
7 2 (0.18%) Dynamics CRM
7 2 (0.18%) Oracle Applications
7 2 (0.18%) SAP CO
7 2 (0.18%) SAP FI
7 2 (0.18%) SAP FI/CO
7 2 (0.18%) SAP HCM
7 2 (0.18%) Unit4 Business World
8 1 (0.089%) assyst
8 1 (0.089%) Bloomberg TOMS
8 1 (0.089%) Oracle BPM
8 1 (0.089%) Payment Gateway
8 1 (0.089%) SAP Business ByDesign
8 1 (0.089%) SAP CRM
Cloud Services
1 136 (12.12%) Amazon AWS
2 33 (2.94%) Office 365
3 28 (2.50%) SaaS
4 26 (2.32%) Microsoft Azure
5 24 (2.14%) PaaS
6 20 (1.78%) IaaS
7 14 (1.25%) Cloud Computing
8 10 (0.89%) Google Drive
9 9 (0.80%) AWS CloudFormation
10 7 (0.62%) Mimecast
11 6 (0.53%) AWS Lambda
12 3 (0.27%) G Suite
13 2 (0.18%) Azure Active Directory
13 2 (0.18%) Rackspace Cloud
13 2 (0.18%) SuccessFactors
14 1 (0.089%) Google Analytics
14 1 (0.089%) IBM Cloud
14 1 (0.089%) SoftLayer
Communications & Networking
1 168 (14.97%) DNS
2 115 (10.25%) SSH
3 114 (10.16%) OpenLDAP
3 114 (10.16%) OpenVPN
4 54 (4.81%) Firewall
5 47 (4.19%) WAN
6 44 (3.92%) LAN
7 31 (2.76%) VPN
8 27 (2.41%) LDAP
8 27 (2.41%) Reverse Proxy
9 26 (2.32%) TCP/IP
10 24 (2.14%) SAN
11 23 (2.05%) DHCP
12 22 (1.96%) IPsec
12 22 (1.96%) SSL
13 19 (1.69%) Cisco ASA
13 19 (1.69%) Wireless
14 18 (1.60%) Cisco Nexus
14 18 (1.60%) Internet
15 14 (1.25%) F5 BIG-IP LTM
Database & Business Intelligence
1 111 (9.89%) Hadoop
2 108 (9.63%) PostgreSQL
3 39 (3.48%) Oracle Database
4 30 (2.67%) SQL Server
5 26 (2.32%) Oracle Database 11g
6 8 (0.71%) Big Data
6 8 (0.71%) Data Warehouse
6 8 (0.71%) SQL Server Reporting Services
7 5 (0.45%) MySQL
8 4 (0.36%) Electronic Patient Records
8 4 (0.36%) Oracle Reports
8 4 (0.36%) Relational Database
9 3 (0.27%) BusinessObjects Business Intelligence
9 3 (0.27%) DB2
9 3 (0.27%) SQL Server 2008
9 3 (0.27%) SQL Server 2012
10 2 (0.18%) BusinessObjects
10 2 (0.18%) NoSQL
10 2 (0.18%) Pentaho
10 2 (0.18%) SQL Server Analysis Services
Development Applications
1 149 (13.28%) JIRA
2 126 (11.23%) Jenkins
3 120 (10.70%) Sonatype Nexus
4 119 (10.61%) Git (software)
5 118 (10.52%) Maven
6 117 (10.43%) Ant
6 117 (10.43%) JUnit
7 113 (10.07%) SonarQube
8 110 (9.80%) JIRA Agile
8 110 (9.80%) Liquibase
9 86 (7.66%) Bitbucket
10 6 (0.53%) Atlassian Bamboo
11 5 (0.45%) Subversion
12 4 (0.36%) TeamCity
13 3 (0.27%) Oracle APEX
13 3 (0.27%) Vagrant
14 2 (0.18%) Oracle Forms
15 1 (0.089%) MSI
15 1 (0.089%) Visual Studio Team System
General
1 212 (18.89%) Finance
2 62 (5.53%) Retail
3 52 (4.63%) Banking
4 27 (2.41%) Pharmaceutical
5 25 (2.23%) Legal
5 25 (2.23%) Manufacturing
6 22 (1.96%) Telecoms
7 18 (1.60%) Financial Institution
8 15 (1.34%) Marketing
9 12 (1.07%) German Language
10 10 (0.89%) Investment Banking
11 8 (0.71%) Games
11 8 (0.71%) Publishing
12 7 (0.62%) Multimedia
13 5 (0.45%) Back Office
13 5 (0.45%) French Language
13 5 (0.45%) Italian Language
14 4 (0.36%) Electronics
14 4 (0.36%) Front Office
14 4 (0.36%) Law
Job Titles
1 202 (18.00%) Analyst
2 110 (9.80%) Service Manager
3 103 (9.18%) Developer
4 93 (8.29%) DevOps Engineer
5 87 (7.75%) Consultant
6 80 (7.13%) Service Analyst
7 73 (6.51%) Architect
8 72 (6.42%) ServiceNow Developer
9 61 (5.44%) Project Manager
10 43 (3.83%) Delivery Manager
11 40 (3.57%) Business Analyst
11 40 (3.57%) Service Desk Analyst
12 34 (3.03%) IT Manager
12 34 (3.03%) Services Delivery Manager
12 34 (3.03%) Support Analyst
13 33 (2.94%) Senior DevOps
13 33 (2.94%) Senior DevOps Engineer
13 33 (2.94%) Transition Manager
14 31 (2.76%) Service Architect
15 30 (2.67%) Administrator
Libraries, Frameworks & Software Standards
1 125 (11.14%) Software Packaging
2 114 (10.16%) ELK Stack
2 114 (10.16%) MCollective
3 83 (7.40%) HTML
4 78 (6.95%) CSS
5 70 (6.24%) XML
6 37 (3.30%) Ajax
7 34 (3.03%) Web Services
8 25 (2.23%) XHTML
9 21 (1.87%) Middleware
10 20 (1.78%) HTML5
11 12 (1.07%) .NET
11 12 (1.07%) SOAP
12 10 (0.89%) AngularJS
12 10 (0.89%) FIX Protocol
13 8 (0.71%) JSON
13 8 (0.71%) REST
14 6 (0.53%) boto
15 4 (0.36%) XML Schema
15 4 (0.36%) XSL
Miscellaneous
1 91 (8.11%) Analytical Skills
2 73 (6.51%) Management Information System
3 47 (4.19%) CMDB
4 34 (3.03%) Data Centre
5 24 (2.14%) Virtual Team
6 20 (1.78%) Blackberry
6 20 (1.78%) User Experience
7 17 (1.52%) Clustering
8 15 (1.34%) Smartphone
9 14 (1.25%) Derivative
10 13 (1.16%) Computer Science
11 12 (1.07%) Equities
12 10 (0.89%) Visualisation
13 9 (0.80%) Fat Client
13 9 (0.80%) Thin Client
14 8 (0.71%) Data Protection Act
15 7 (0.62%) Hedge funds
16 6 (0.53%) Enterprise Software
16 6 (0.53%) EPoS
16 6 (0.53%) NHS
Operating Systems
1 200 (17.83%) Linux
2 149 (13.28%) Windows
3 94 (8.38%) CentOS
4 59 (5.26%) Unix
5 42 (3.74%) Windows Server
6 37 (3.30%) Red Hat Enterprise Linux
7 35 (3.12%) Windows 7
8 23 (2.05%) Windows Server 2012
9 21 (1.87%) Apple iOS
10 20 (1.78%) Windows Server 2008
11 18 (1.60%) Android
12 16 (1.43%) AIX
13 15 (1.34%) Solaris
14 13 (1.16%) RancherOS
14 13 (1.16%) VyOS
14 13 (1.16%) Windows 10
15 11 (0.98%) SUSE
15 11 (0.98%) Windows 8
16 10 (0.89%) Windows Server 2003
17 9 (0.80%) Mac OS X
Processes & Methodologies
1 589 (52.50%) ITIL
2 346 (30.84%) ITSM
3 277 (24.69%) Agile Software Development
4 211 (18.81%) Configuration Management
5 164 (14.62%) Stakeholder Management
6 159 (14.17%) Service Delivery
7 158 (14.08%) DevOps
8 149 (13.28%) Scrum
9 148 (13.19%) Project Management
10 131 (11.68%) Workflow
11 128 (11.41%) Continuous Delivery
12 125 (11.14%) Continuous Integration
13 111 (9.89%) Identity Management
14 110 (9.80%) Change Management
15 108 (9.63%) ITIL V3
16 100 (8.91%) Coaching
17 95 (8.47%) Case Management
18 86 (7.66%) Incident Management
19 83 (7.40%) Problem Management
20 80 (7.13%) PRINCE2
Programming Languages
1 118 (10.52%) Shell Script
2 96 (8.56%) JavaScript
3 92 (8.20%) Ruby
4 69 (6.15%) SQL
5 35 (3.12%) Java
6 34 (3.03%) PowerShell
7 24 (2.14%) Perl
8 23 (2.05%) Python
9 16 (1.43%) C
10 13 (1.16%) Bash Shell
11 10 (0.89%) PL/SQL
12 7 (0.62%) Korn
13 5 (0.45%) VBA
14 4 (0.36%) Apex Code
14 4 (0.36%) Groovy
14 4 (0.36%) PHP
15 3 (0.27%) C#
15 3 (0.27%) C++
15 3 (0.27%) SPARQL
15 3 (0.27%) T-SQL
Qualifications
1 256 (22.82%) Security Cleared
2 197 (17.56%) SC Cleared
3 64 (5.70%) ITIL Certification
4 58 (5.17%) Degree
5 56 (4.99%) CTC Cleared
6 54 (4.81%) DV Cleared
7 32 (2.85%) BPSS Clearance
8 18 (1.60%) CISSP
9 17 (1.52%) ITIL Foundation Certificate
10 13 (1.16%) CISM
10 13 (1.16%) PRINCE2 Certification
11 12 (1.07%) PMI Certification
12 11 (0.98%) ISTQB
12 11 (0.98%) PMP
13 10 (0.89%) MCP
13 10 (0.89%) Microsoft Certification
14 9 (0.80%) ISEB
15 8 (0.71%) HNC
16 7 (0.62%) Cisco Certification
16 7 (0.62%) MCSE
Quality Assurance & Compliance
1 113 (10.07%) SLA
2 19 (1.69%) PCI DSS
3 17 (1.52%) ISO/IEC 27001
4 16 (1.43%) QA
5 11 (0.98%) Sarbanes-Oxley
6 6 (0.53%) Disclosure Scotland
7 5 (0.45%) Data Quality
7 5 (0.45%) ISO 9001
8 3 (0.27%) COBIT
8 3 (0.27%) ISO22301
9 2 (0.18%) GxP
9 2 (0.18%) PMBOK
10 1 (0.089%) ISO/IEC 17799
10 1 (0.089%) NEBOSH
System Software
1 116 (10.34%) vCloud
2 115 (10.25%) Active Directory
2 115 (10.25%) Docker
3 114 (10.16%) Postfix
3 114 (10.16%) Squid
4 40 (3.57%) VMware Infrastructure
5 27 (2.41%) vSphere
6 19 (1.69%) XenDesktop
7 15 (1.34%) Virtual Desktop
8 13 (1.16%) Microsoft App-V
9 10 (0.89%) VMware ESXi
10 8 (0.71%) NFS
10 8 (0.71%) Virtual Machines
11 7 (0.62%) XenApp
12 6 (0.53%) Samba
12 6 (0.53%) Veritas Cluster Server
13 5 (0.45%) Hyper-V
13 5 (0.45%) VMware ESX
14 4 (0.36%) Terminal Services
15 3 (0.27%) RACF
Systems Management
1 146 (13.01%) Puppet
2 138 (12.30%) Ansible
3 125 (11.14%) Terraform
4 117 (10.43%) ZABBIX
5 115 (10.25%) Kibana
5 115 (10.25%) logstash
6 114 (10.16%) Kubernetes
6 114 (10.16%) Rancher
7 41 (3.65%) SCCM
8 22 (1.96%) Consul
8 22 (1.96%) Packer
9 14 (1.25%) Opscode Chef
10 13 (1.16%) HAProxy
11 12 (1.07%) Tivoli
12 11 (0.98%) SCOM
13 10 (0.89%) NetBackup
14 9 (0.80%) Nagios
15 7 (0.62%) Microsoft Clustering
16 6 (0.53%) OpenView
16 6 (0.53%) Symantec Enterprise Vault
Vendors
1 180 (16.04%) ServiceNow
2 167 (14.88%) Microsoft
2 167 (14.88%) VMware
3 159 (14.17%) Oracle
4 114 (10.16%) Sonatype
5 94 (8.38%) Atlassian
6 51 (4.55%) Remedy
7 44 (3.92%) Citrix
8 42 (3.74%) Cisco
9 41 (3.65%) SAP
10 36 (3.21%) HP
11 35 (3.12%) IBM
12 24 (2.14%) BMC
13 22 (1.96%) AppDynamics
13 22 (1.96%) CheckPoint
14 21 (1.87%) Google
15 19 (1.69%) Juniper
15 19 (1.69%) LANDesk
15 19 (1.69%) Palo Alto
16 18 (1.60%) F5
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