The table below looks at the statistics for Service Management skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 28 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 May 2015
Same period 2014 Same period 2013
Service Management
Rank 104 100 123
Rank change year-on-year
-4 +23
Contract jobs citing Service Management 450 508 392
As % of all contract IT jobs located in London 1.99% 2.17% 1.78%
As % of the Processes & Methodologies category 2.53% 2.78% 2.27%
Number of daily rates quoted 294 345 227
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£426 £400 £408
Average daily rate % change year-on-year
+6.43% -1.84%
90% offered a daily rate of more than £225 £263 £275
10% offered a daily rate of more than £550 £562 £550
UK excluding London average daily rate £375 £350 £360
% change year-on-year
+7.14% -2.77%
Number of hourly rates quoted 4 7 22
Average hourly rate £91.00 £16.25 £36.75
Average hourly rate % change year-on-year
+460.00% -55.78%
90% offered a hourly rate of more than £16.27 £13.00 £14.07
10% offered a hourly rate of more than £172.00 £50.00 £135.00
UK excluding London average hourly rate £13.35 £19.00 £16.33
% change year-on-year
-29.73% +16.38%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
17786 18261 17285
As % of all contract IT jobs located in London 78.64% 78.17% 78.40%
Number of daily rates quoted 12539 13110 11901
Average daily rate £450 £435 £450
Average daily rate % change year-on-year
+3.56% -3.44%
90% offered a daily rate of more than £313 £300 £300
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £388 £375 £365
% change year-on-year
+3.33% +2.73%
Number of hourly rates quoted 253 235 269
Average hourly rate £21.50 £21.50 £33.50
Average hourly rate % change year-on-year
- -35.82%
90% offered a hourly rate of more than £11.00 £12.65 £14.45
10% offered a hourly rate of more than £80.00 £53.50 £65.00
UK excluding London average hourly rate £30.00 £30.00 £32.00
% change year-on-year
- -6.25%

Service Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in London

Service Management
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the London region.

Service Management Daily Rate Trend in London

Service Management
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 28 May 2015.

Service Management Daily Rate Histogram in London

Service Management
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the London region.

Service Management Hourly Rate Trend in London

Service Management
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 28 May 2015.

Service Management Hourly Rate Histogram in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the London region over the 3 months to 28 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -13 108 £465 +16.25% 35
Canary Wharf -7 7 £550 +67.93%
Kingston Upon Thames +3 5 £182 -53.98% 4
Croydon -3 5 £203 -42.14%
Uxbridge +2 4 £379 -10.35%
Docklands, London -2 3 £538 +3.36%
Hayes 0 2 £360 - 1
Feltham -3 2 £370 -15.90%
Chiswick +4 1 - - 1
Bromley +2 1 £400 +18.51%
Chessington - 1 - - 2
Southall - 1 - -
Twickenham - 1 £475 - 1
Hendon - 1 - -
Paddington - 1 £500 -
Service Management
England

Service Management
Top 30 Related IT Skills in London

For the 6 months to 28 May 2015, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 650 (68.49%) ITIL
2 276 (29.08%) Finance
3 264 (27.82%) ITSM
4 179 (18.86%) Service Delivery
5 164 (17.28%) Microsoft
6 162 (17.07%) Windows
7 145 (15.28%) Degree
8 141 (14.86%) Project Management
9 133 (14.01%) Change Management
10 103 (10.85%) PRINCE2
11 99 (10.43%) Active Directory
12 94 (9.91%) SLA
12 94 (9.91%) Security Cleared
13 92 (9.69%) Problem Management
13 92 (9.69%) Remedy
14 88 (9.27%) Banking
14 88 (9.27%) Analytical Skills
15 84 (8.85%) Stakeholder Management
15 84 (8.85%) VMware
16 82 (8.64%) MS Office
17 80 (8.43%) Citrix
18 79 (8.32%) ITIL Certification
19 77 (8.11%) SQL
20 76 (8.01%) Data Centre
21 74 (7.80%) HP
21 74 (7.80%) Remedy ITSM
22 73 (7.69%) Cisco
23 72 (7.59%) UNIX
24 69 (7.27%) MS Excel
24 69 (7.27%) Incident Management

Service Management
Top Related IT Skills in London by Category

For the 6 months to 28 May 2015, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 47 (4.95%) SharePoint
2 37 (3.90%) MS Exchange
3 21 (2.21%) IIS
4 17 (1.79%) Blackberry Enterprise Server
5 16 (1.69%) WebLogic
6 15 (1.58%) Apache
7 11 (1.16%) Tomcat
8 10 (1.05%) WebSphere
8 10 (1.05%) OpenStack
9 8 (0.84%) JBoss
10 6 (0.63%) Lync
10 6 (0.63%) Oracle Workflow
10 6 (0.63%) CMS
11 5 (0.53%) Node.js
12 4 (0.42%) Confluence
13 3 (0.32%) IBM Notes
13 3 (0.32%) Lotus Domino
13 3 (0.32%) Exchange Server 2013
13 3 (0.32%) Adobe Experience Manager
13 3 (0.32%) Kentico
Applications
1 82 (8.64%) MS Office
2 69 (7.27%) MS Excel
3 36 (3.79%) MS Visio
4 18 (1.90%) MS PowerPoint
5 13 (1.37%) MS Project
6 3 (0.32%) Acrobat
6 3 (0.32%) Photoshop
7 2 (0.21%) Spreadsheet
8 1 (0.11%) InfoPath
Business Applications
1 74 (7.80%) Remedy ITSM
2 9 (0.95%) WebTrends
3 6 (0.63%) Cerner Millennium
3 6 (0.63%) Adobe Campaign
4 5 (0.53%) SAP FI
4 5 (0.53%) SAP FI/CO
4 5 (0.53%) SAP CO
4 5 (0.53%) Dynamics CRM
5 4 (0.42%) SAP Oil and Gas
5 4 (0.42%) SAP BPC
5 4 (0.42%) RMDS
6 3 (0.32%) Unica
7 2 (0.21%) assyst
7 2 (0.21%) Maximo
7 2 (0.21%) Oracle EBS
7 2 (0.21%) SAP SM
8 1 (0.11%) Cognos TM1
8 1 (0.11%) Dynamics AX
8 1 (0.11%) SAP ERP
8 1 (0.11%) Cognos Business Intelligence
Cloud Services
1 20 (2.11%) Amazon AWS
2 12 (1.26%) SaaS
3 7 (0.74%) IaaS
3 7 (0.74%) PaaS
4 6 (0.63%) Google Analytics
4 6 (0.63%) Cloud Computing
4 6 (0.63%) Adobe Analytics
4 6 (0.63%) Google Apps
5 4 (0.42%) Microsoft Azure
6 3 (0.32%) Office 365
7 2 (0.21%) Yammer
7 2 (0.21%) AWS CloudFormation
8 1 (0.11%) Force.com
Communications & Networking
1 64 (6.74%) WAN
2 63 (6.64%) Firewall
3 57 (6.01%) LAN
4 48 (5.06%) VPN
5 40 (4.21%) MPLS
6 38 (4.00%) Network Security
7 35 (3.69%) SAN
8 29 (3.06%) LDAP
9 24 (2.53%) DNS
10 23 (2.42%) Wireless
10 23 (2.42%) HTTP
10 23 (2.42%) SSL
11 21 (2.21%) Internet
11 21 (2.21%) Cisco IOS
12 20 (2.11%) VLAN
12 20 (2.11%) Cisco ASA
12 20 (2.11%) TCP/IP
12 20 (2.11%) BGP
13 19 (2.00%) OSPF
13 19 (2.00%) IPsec
Database & Business Intelligence
1 34 (3.58%) SQL Server
1 34 (3.58%) Relational Database
2 30 (3.16%) Oracle Database
3 15 (1.58%) Data Warehouse
4 12 (1.26%) RDBMS
5 9 (0.95%) Crystal Reports
5 9 (0.95%) MySQL
5 9 (0.95%) Oracle Database 11g
6 8 (0.84%) MongoDB
6 8 (0.84%) Big Data
7 7 (0.74%) NoSQL
7 7 (0.74%) SQL Server Integration Services
8 6 (0.63%) Oracle BI EE
8 6 (0.63%) Oracle Database 10g
9 5 (0.53%) BusinessObjects
9 5 (0.53%) SQL Server Reporting Services
9 5 (0.53%) Redis
9 5 (0.53%) QlikView
10 4 (0.42%) Spotfire
10 4 (0.42%) SQL Server Analysis Services
Development Applications
1 27 (2.85%) JIRA
2 18 (1.90%) ClearCase
3 15 (1.58%) Jenkins
4 13 (1.37%) JUnit
4 13 (1.37%) Eclipse
5 12 (1.26%) Subversion
5 12 (1.26%) Toad
6 10 (1.05%) Artifactory
7 9 (0.95%) ClearQuest
8 8 (0.84%) Git (software)
8 8 (0.84%) Maven
8 8 (0.84%) Ant
9 6 (0.63%) Atlassian Bamboo
9 6 (0.63%) FishEye
10 4 (0.42%) Team Foundation Server
11 3 (0.32%) Visual Studio
11 3 (0.32%) Oracle Forms
12 2 (0.21%) MSI
13 1 (0.11%) ERwin
13 1 (0.11%) Introscope
General
1 276 (29.08%) Finance
2 88 (9.27%) Banking
3 36 (3.79%) Investment Banking
4 29 (3.06%) Legal
5 27 (2.85%) Telecoms
6 25 (2.63%) Law
6 25 (2.63%) Marketing
7 24 (2.53%) Front Office
8 15 (1.58%) Billing
9 14 (1.48%) Retail
9 14 (1.48%) Publishing
10 9 (0.95%) Financial Institution
10 9 (0.95%) Manufacturing
10 9 (0.95%) Games
11 8 (0.84%) Advertising
12 7 (0.74%) Back Office
13 4 (0.42%) Local Government
13 4 (0.42%) Electronics
14 3 (0.32%) Aerospace
14 3 (0.32%) Spanish Language
Job Titles
1 170 (17.91%) Analyst
2 142 (14.96%) Service Manager
3 83 (8.75%) Architect
4 77 (8.11%) Consultant
5 73 (7.69%) Project Manager
6 64 (6.74%) Developer
7 47 (4.95%) Business Analyst
8 44 (4.64%) Service Analyst
9 38 (4.00%) Delivery Manager
10 37 (3.90%) Services Delivery Manager
11 33 (3.48%) Support Analyst
12 32 (3.37%) Incident Manager
13 31 (3.27%) Applications Support
14 26 (2.74%) IT Services Manager
15 25 (2.63%) Support Engineer
16 24 (2.53%) Network Engineer
17 23 (2.42%) Transition Manager
18 21 (2.21%) Enterprise Architect
18 21 (2.21%) Technical Consultant
18 21 (2.21%) ServiceNow Developer
Libraries, Frameworks & Software Standards
1 59 (6.22%) HTML
2 55 (5.80%) XML
3 50 (5.27%) Web Services
4 39 (4.11%) CSS
5 36 (3.79%) SOAP
6 24 (2.53%) Ajax
7 23 (2.42%) FIX Protocol
8 22 (2.32%) Middleware
9 19 (2.00%) .NET
10 17 (1.79%) J2EE
11 14 (1.48%) COM
11 14 (1.48%) Servlets
12 13 (1.37%) JSP
12 13 (1.37%) Struts
12 13 (1.37%) Hibernate
12 13 (1.37%) Spring
13 10 (1.05%) HTML5
14 9 (0.95%) CGI
14 9 (0.95%) .NET Framework
14 9 (0.95%) Apache CXF
Miscellaneous
1 88 (9.27%) Analytical Skills
2 76 (8.01%) Data Centre
3 67 (7.06%) Management Information System
4 61 (6.43%) CMDB
5 56 (5.90%) Computer Science
6 33 (3.48%) Blackberry
7 18 (1.90%) Distributed Denial-of-Service
8 13 (1.37%) Thin Client
8 13 (1.37%) Fat Client
9 12 (1.26%) User Experience
10 11 (1.16%) NHS
11 9 (0.95%) Foreign Exchange (FX)
11 9 (0.95%) Clustering
11 9 (0.95%) FMCG
12 8 (0.84%) Public Cloud
12 8 (0.84%) PMI
13 7 (0.74%) Online Games
14 6 (0.63%) Visualisation
14 6 (0.63%) Private Cloud
14 6 (0.63%) CESG
Operating Systems
1 162 (17.07%) Windows
2 72 (7.59%) UNIX
3 62 (6.53%) Linux
4 44 (4.64%) Windows Server 2008
5 43 (4.53%) Windows 7
6 39 (4.11%) Windows Server 2003
7 24 (2.53%) Solaris
8 22 (2.32%) Red Hat Enterprise Linux
9 18 (1.90%) Android
10 15 (1.58%) Apple iOS
11 11 (1.16%) AIX
11 11 (1.16%) Windows 8
12 9 (0.95%) SUSE
12 9 (0.95%) Oracle Linux
13 8 (0.84%) SUSE Linux Enterprise Server
14 7 (0.74%) Windows XP
15 6 (0.63%) Mac OS
16 4 (0.42%) Mac OS X
17 3 (0.32%) Windows Server 2012
18 1 (0.11%) Debian
Processes & Methodologies
1 650 (68.49%) ITIL
2 264 (27.82%) ITSM
3 179 (18.86%) Service Delivery
4 141 (14.86%) Project Management
5 133 (14.01%) Change Management
6 103 (10.85%) PRINCE2
7 92 (9.69%) Problem Management
8 84 (8.85%) Stakeholder Management
9 69 (7.27%) Incident Management
10 60 (6.32%) Configuration Management
11 51 (5.37%) Agile Software Development
12 48 (5.06%) Business Analysis
13 47 (4.95%) ITIL V3
14 46 (4.85%) Workflow
14 46 (4.85%) Release Management
15 40 (4.21%) Migration
16 38 (4.00%) Performance Monitoring
16 38 (4.00%) Line Management
17 36 (3.79%) Continuous Improvement
18 32 (3.37%) Disaster Recovery
Programming Languages
1 77 (8.11%) SQL
2 40 (4.21%) JavaScript
3 36 (3.79%) Java
4 29 (3.06%) Perl
5 24 (2.53%) PowerShell
6 20 (2.11%) PL/SQL
6 20 (2.11%) Python
7 13 (1.37%) Ruby
8 9 (0.95%) VBScript
8 9 (0.95%) Korn
9 8 (0.84%) VB.NET
10 7 (0.74%) PHP
10 7 (0.74%) C
11 5 (0.53%) C#
12 4 (0.42%) C++
12 4 (0.42%) VB
13 3 (0.32%) R
14 2 (0.21%) Groovy
14 2 (0.21%) NATURAL
15 1 (0.11%) Shell Script
Qualifications
1 145 (15.28%) Degree
2 94 (9.91%) Security Cleared
3 79 (8.32%) ITIL Certification
4 59 (6.22%) SC Cleared
5 32 (3.37%) Cisco Certification
6 21 (2.21%) ITIL Foundation Certificate
7 20 (2.11%) PMI Certification
8 16 (1.69%) Microsoft Certification
9 14 (1.48%) PRINCE2 Practitioner
10 13 (1.37%) MCSE
10 13 (1.37%) DV Cleared
11 12 (1.26%) CCNP
11 12 (1.26%) PMP
12 10 (1.05%) Sun Certification
13 9 (0.95%) Oracle Certification
13 9 (0.95%) CCNA
13 9 (0.95%) OCPJP
14 8 (0.84%) CISA
15 7 (0.74%) ISEB
15 7 (0.74%) MCITP
Quality Assurance & Compliance
1 94 (9.91%) SLA
2 32 (3.37%) QA
3 21 (2.21%) COBIT
4 12 (1.26%) ISO/IEC 27001
5 6 (0.63%) ISO/IEC 20000
5 6 (0.63%) PCI DSS
6 5 (0.53%) Sarbanes-Oxley
7 4 (0.42%) PMBOK
8 3 (0.32%) ISO 9001
9 2 (0.21%) ISO 9000
10 1 (0.11%) GPG13
10 1 (0.11%) Data Quality
System Software
1 99 (10.43%) Active Directory
2 51 (5.37%) VMware Infrastructure
3 16 (1.69%) Hyper-V
4 13 (1.37%) NLBS
5 12 (1.26%) NFS
6 11 (1.16%) Microsoft App-V
7 8 (0.84%) Xen
7 8 (0.84%) Veritas Cluster Server
8 5 (0.53%) XenApp
9 4 (0.42%) Citrix Presentation Server
9 4 (0.42%) vCloud
9 4 (0.42%) vSphere
9 4 (0.42%) VMware Workstation
10 3 (0.32%) XenServer
11 2 (0.21%) XenDesktop
11 2 (0.21%) BitLocker
11 2 (0.21%) VMware ESX
11 2 (0.21%) Terminal Services
12 1 (0.11%) Tivoli Workload Scheduler
12 1 (0.11%) Firmware
Systems Management
1 15 (1.58%) HP SiteScope
2 14 (1.48%) HP UCMDB
3 13 (1.37%) WSUS
3 13 (1.37%) SCCM
4 10 (1.05%) RANCID
4 10 (1.05%) Puppet
5 9 (0.95%) HP Operations Orchestration
5 9 (0.95%) BladeLogic
5 9 (0.95%) SCOM
6 8 (0.84%) CA Spectrum
6 8 (0.84%) Opscode Chef
6 8 (0.84%) NetBackup
7 7 (0.74%) Cisco UCCX
7 7 (0.74%) AirWatch
8 6 (0.63%) Cisco CUCM
9 5 (0.53%) HP Quality Center
9 5 (0.53%) Zenoss
10 4 (0.42%) SCOrch
10 4 (0.42%) Norton AntiVirus
11 3 (0.32%) Casper Suite
Vendors
1 164 (17.28%) Microsoft
2 92 (9.69%) Remedy
3 84 (8.85%) VMware
4 80 (8.43%) Citrix
5 74 (7.80%) HP
6 73 (7.69%) Cisco
7 66 (6.95%) Oracle
8 65 (6.85%) BMC
9 63 (6.64%) ServiceNow
10 33 (3.48%) Red Hat
11 22 (2.32%) SAP
11 22 (2.32%) Juniper
11 22 (2.32%) CheckPoint
12 19 (2.00%) F5
13 16 (1.69%) Business Objects
13 16 (1.69%) CA
14 15 (1.58%) Adobe
15 14 (1.48%) Google
15 14 (1.48%) IBM
16 13 (1.37%) NetApp
City, London
TEKsystems
Rate: £450 - £550 per day
Posted: 1 hour ago
London
Real Staffing
Rate: £500 - £550 per day + competitive
Posted: 13 hours ago
London
Lorien Resourcing
Posted: 14 hours ago
London
Venturi
Rate: £350 - £450 per day + D.O.E.
Posted: 15 hours ago
City of London
Streamline Connections
Rate: £400 - £500 per day + Benefits
Posted: 19 hours ago
London
Lorien Resourcing
Rate: £425.00 - £495.00 per day
Posted: 21 hours ago
Chessington, Surrey
ReThink Recruitment
Posted: Yesterday
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: Yesterday
Twickenham, Middlesex
Think IT Recruitment
Rate: £450.00 - £500.00 per day
Posted: 2 days ago
London College of Communication - Elephant and...
University of the Arts London
Rate: £27,226 to £33,236 per annum
Posted: 5 days ago
London
Eaglecliff
Rate: Unspecified Market Rates
Posted: 6 days ago
London
LA International
Posted: 6 days ago
City of London
Hays IT - Uk Posting account
Rate: £400.00 - £445.00 per day
Posted: 7 days ago
London
Hays IT - Uk Posting account
Rate: £280.00 - £300.00 per day
Posted: 13 days ago
London
Hays IT - Uk Posting account
Rate: £400.00 - £500.00 per annum
Posted: 14 days ago
City of London
Hays IT - Uk Posting account
Rate: £300.00 - £360.00 per day
Posted: 15 days ago
City of London
Hays IT - Uk Posting account
Rate: £250.00 - £335.00 per day
Posted: 16 days ago
City of London
Hays IT - Uk Posting account
Rate: £300.00 - £375.00 per day
Posted: 16 days ago
London
Real Staffing
Rate: £350 - £400 per day + competitive
Posted: 20 days ago