The table below looks at the statistics for Service Management skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 29 August 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 Aug 2014
Same period 2013 Same period 2012
Service Management
Rank 110 130 110
Rank change year-on-year
+20 -20
Contract jobs citing Service Management 467 428 478
As % of all contract IT jobs located in London 1.92% 1.71% 1.84%
As % of the Processes & Methodologies category 2.49% 2.23% 2.46%
Number of daily rates quoted 303 276 295
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£405 £423 £413
Average daily rate % change year-on-year
-4.08% +2.42%
90% offered a daily rate of more than £270 £250 £250
10% offered a daily rate of more than £550 £560 £575
UK excluding London average daily rate £350 £350 £360
% change year-on-year
- -2.77%
Number of hourly rates quoted 6 10 13
Average hourly rate £17.17 £17.25 £18.00
Average hourly rate % change year-on-year
-0.49% -4.16%
90% offered a hourly rate of more than £14.63 £13.77 £12.50
10% offered a hourly rate of more than £22.50 £20.15 £66.10
UK excluding London average hourly rate £14.00 £13.35 £16.00
% change year-on-year
+4.86% -16.56%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
18761 19158 19398
As % of all contract IT jobs located in London 77.11% 76.59% 74.47%
Number of daily rates quoted 13057 13421 13065
Average daily rate £450 £450 £435
Average daily rate % change year-on-year
- +3.44%
90% offered a daily rate of more than £300 £300 £290
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £370 £360
% change year-on-year
+1.35% +2.77%
Number of hourly rates quoted 219 230 359
Average hourly rate £21.25 £22.50 £32.50
Average hourly rate % change year-on-year
-5.55% -30.76%
90% offered a hourly rate of more than £13.50 £14.00 £15.00
10% offered a hourly rate of more than £50.00 £52.50 £48.00
UK excluding London average hourly rate £25.50 £30.00 £31.00
% change year-on-year
-15.00% -3.22%

Service Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in London

Service Management
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the London region.

Service Management Daily Rate Trend in London

Service Management
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 29 August 2014.

Service Management Daily Rate Histogram in London

Service Management
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the London region.

Service Management Hourly Rate Trend in London

Service Management
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 29 August 2014.

Service Management Hourly Rate Histogram in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the London region over the 3 months to 29 August 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -8 81 £425 +6.25% 21
Uxbridge -4 5 £425 -3.40% 3
West Drayton - 5 £475 - 2
Greenwich -2 3 £412 -30.16%
Canary Wharf +16 2 £463 -
Docklands, London +8 2 - -
Bromley +3 2 £300 -33.33%
Croydon +2 1 £300 +20.00%
Hammersmith 0 1 £260 - 1
Hayes - 1 - -
Hounslow - - - -
Kingston Upon Thames - - - -
Ruislip - - - - 1
Edgware - - - -
Greenford - - - -
Harrow - - - -
Chessington - - - -
Wembley - - - -
Westminster - - - -
Chiswick - - - - 1
Paddington - - - -
Service Management
England

Service Management
Top 30 Related IT Skills in London

For the 6 months to 29 August 2014, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 668 (69.73%) ITIL
2 212 (22.13%) ITSM
3 198 (20.67%) Service Delivery
4 181 (18.89%) Finance
5 175 (18.27%) Project Management
6 166 (17.33%) Windows
7 161 (16.81%) Microsoft
8 143 (14.93%) Security Cleared
9 124 (12.94%) Change Management
10 116 (12.11%) PRINCE2
11 110 (11.48%) SLA
12 106 (11.06%) Active Directory
13 98 (10.23%) Oracle
14 95 (9.92%) Banking
15 92 (9.60%) Incident Management
16 90 (9.39%) Cisco
17 88 (9.19%) Problem Management
18 87 (9.08%) MS Office
19 86 (8.98%) Degree
20 85 (8.87%) SQL
20 85 (8.87%) Stakeholder Management
21 84 (8.77%) Management Information System
22 80 (8.35%) SC Cleared
23 79 (8.25%) HP
24 76 (7.93%) Remedy
25 75 (7.83%) ITIL V3
26 72 (7.52%) ITIL Certification
26 72 (7.52%) MS Excel
27 69 (7.20%) Firewall
28 68 (7.10%) VMware

Service Management
Top Related IT Skills in London by Category

For the 6 months to 29 August 2014, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 45 (4.70%) MS Exchange
2 32 (3.34%) SharePoint
3 25 (2.61%) Blackberry Enterprise Server
4 17 (1.77%) IIS
5 16 (1.67%) Exchange Server 2010
6 14 (1.46%) CMS
7 10 (1.04%) Lync
8 9 (0.94%) WebLogic
8 9 (0.94%) SharePoint 2013
9 7 (0.73%) Apache
9 7 (0.73%) OpenStack
10 6 (0.63%) BizTalk Server
11 4 (0.42%) WebSphere
11 4 (0.42%) Exchange Server 2003
11 4 (0.42%) WebSphere Process Server
12 3 (0.31%) Tomcat
12 3 (0.31%) Oracle Spatial
12 3 (0.31%) Eucalyptus
12 3 (0.31%) Confluence
13 2 (0.21%) SharePoint 2010
Applications
1 87 (9.08%) MS Office
2 72 (7.52%) MS Excel
3 24 (2.51%) MS Visio
4 23 (2.40%) MS Project
5 19 (1.98%) MS PowerPoint
6 15 (1.57%) Spreadsheet
7 3 (0.31%) SPSS
8 1 (0.10%) Stata
Business Applications
1 54 (5.64%) Remedy ITSM
2 5 (0.52%) Cognos TM1
2 5 (0.52%) Cognos Business Intelligence
2 5 (0.52%) assyst
3 3 (0.31%) Oracle Applications
4 2 (0.21%) SiteCatalyst
4 2 (0.21%) SAP FI
5 1 (0.10%) Oracle Financials
5 1 (0.10%) SAP SM
5 1 (0.10%) Agresso
5 1 (0.10%) BusinessWorks
5 1 (0.10%) SAP HR
5 1 (0.10%) SAP CO
5 1 (0.10%) SAP FI/CO
5 1 (0.10%) Cerner Millennium
5 1 (0.10%) SAP FI-AP
5 1 (0.10%) Remedy AR System
5 1 (0.10%) Oracle General Ledger
5 1 (0.10%) Magento
5 1 (0.10%) SAP Oil and Gas
Cloud Services
1 21 (2.19%) SaaS
2 7 (0.73%) Office 365
3 4 (0.42%) Microsoft Azure
3 4 (0.42%) IaaS
4 2 (0.21%) Cloud Computing
5 1 (0.10%) Amazon AWS
5 1 (0.10%) PaaS
Communications & Networking
1 69 (7.20%) Firewall
2 47 (4.91%) DNS
3 32 (3.34%) WAN
4 30 (3.13%) SAN
4 30 (3.13%) LAN
5 25 (2.61%) TCP/IP
5 25 (2.61%) VPN
6 24 (2.51%) DHCP
7 21 (2.19%) Internet
7 21 (2.19%) Cisco ASA
8 19 (1.98%) MPLS
9 18 (1.88%) LDAP
10 16 (1.67%) VLAN
10 16 (1.67%) BIG-IP
10 16 (1.67%) DSL
11 14 (1.46%) Network Security
12 12 (1.25%) NetScaler
13 11 (1.15%) Ethernet
13 11 (1.15%) Intranet
13 11 (1.15%) iSCSI
Database & Business Intelligence
1 64 (6.68%) SQL Server
2 35 (3.65%) Data Warehouse
3 27 (2.82%) Oracle Database
4 17 (1.77%) SQL Server Reporting Services
5 15 (1.57%) DB2
6 12 (1.25%) Relational Database
7 11 (1.15%) OLAP
7 11 (1.15%) SQL Server Integration Services
8 10 (1.04%) Big Data
8 10 (1.04%) SQL Server Analysis Services
8 10 (1.04%) VLDB
9 8 (0.84%) Oracle Database 11g
9 8 (0.84%) Oracle Database 10g
10 7 (0.73%) Oracle Reports
11 6 (0.63%) MySQL
12 5 (0.52%) Data Mining
12 5 (0.52%) MS Access
12 5 (0.52%) SQL Server 2008
12 5 (0.52%) Cognos Framework Manager
12 5 (0.52%) Cognos Metric Studio
Development Applications
1 6 (0.63%) JIRA
2 5 (0.52%) Toad
3 4 (0.42%) Team Foundation Server
3 4 (0.42%) Jenkins
3 4 (0.42%) ClearQuest
4 3 (0.31%) Git (software)
4 3 (0.31%) TeamCity
4 3 (0.31%) SQL Server Management Studio (SSMS)
5 2 (0.21%) Subversion
5 2 (0.21%) QuickTest Pro
5 2 (0.21%) Visual Studio
5 2 (0.21%) PVCS
6 1 (0.10%) Eclipse
6 1 (0.10%) ClearCase
6 1 (0.10%) Ant
6 1 (0.10%) JUnit
6 1 (0.10%) MSI
6 1 (0.10%) Maven
6 1 (0.10%) Atlassian Bamboo
6 1 (0.10%) StarTeam
General
1 181 (18.89%) Finance
2 95 (9.92%) Banking
3 33 (3.44%) Retail
4 26 (2.71%) Telecoms
5 22 (2.30%) Investment Banking
6 17 (1.77%) Law
7 16 (1.67%) Legal
7 16 (1.67%) Games
8 13 (1.36%) Publishing
8 13 (1.36%) Financial Institution
9 12 (1.25%) Marketing
9 12 (1.25%) Manufacturing
9 12 (1.25%) Back Office
10 10 (1.04%) Pharmaceutical
11 8 (0.84%) Advertising
12 6 (0.63%) Front Office
13 3 (0.31%) Corporate Banking
13 3 (0.31%) Local Government
14 2 (0.21%) International Banking
14 2 (0.21%) Retail Banking
Job Titles
1 265 (27.66%) Analyst
2 106 (11.06%) Service Analyst
3 105 (10.96%) Service Manager
4 92 (9.60%) Architect
5 90 (9.39%) Project Manager
6 61 (6.37%) Consultant
7 40 (4.18%) Business Analyst
8 32 (3.34%) Delivery Manager
9 31 (3.24%) Support Analyst
10 28 (2.92%) Services Delivery Manager
11 27 (2.82%) Enterprise Architect
12 25 (2.61%) Service Management Analyst
13 23 (2.40%) Solutions Architect
13 23 (2.40%) Developer
14 22 (2.30%) Services Delivery Analyst
15 21 (2.19%) Service Desk Analyst
16 18 (1.88%) Senior Analyst
16 18 (1.88%) Administrator
17 17 (1.77%) Infrastructure Manager
17 17 (1.77%) Designer
Libraries, Frameworks & Software Standards
1 20 (2.09%) CSS
2 19 (1.98%) HTML
3 15 (1.57%) XML
4 13 (1.36%) Web Services
5 12 (1.25%) HTML5
6 10 (1.04%) MEAP
7 7 (0.73%) .NET
8 5 (0.52%) SOAP
8 5 (0.52%) Oracle Streams
8 5 (0.52%) Regular Expression
9 4 (0.42%) WebSphere MQ
9 4 (0.42%) Middleware
10 3 (0.31%) XML Schema
10 3 (0.31%) XSL
10 3 (0.31%) XSLT
10 3 (0.31%) OLE
10 3 (0.31%) Java EE
10 3 (0.31%) Software Packaging
10 3 (0.31%) RESTful
11 2 (0.21%) J2EE
Miscellaneous
1 84 (8.77%) Management Information System
2 31 (3.24%) Blackberry
3 30 (3.13%) CMDB
4 26 (2.71%) Data Protection Act
5 22 (2.30%) Mobile App
6 20 (2.09%) Computer Science
7 19 (1.98%) Statistics
8 15 (1.57%) Client/Server
8 15 (1.57%) Thin Client
8 15 (1.57%) Fat Client
9 14 (1.46%) Freedom of Information
10 13 (1.36%) Mathematics
11 12 (1.25%) Online Games
11 12 (1.25%) Freedom of Information Act
12 11 (1.15%) NHS
12 11 (1.15%) Replication
13 10 (1.04%) PMI
14 9 (0.94%) CESG
14 9 (0.94%) Hedge funds
14 9 (0.94%) SWIFT
Operating Systems
1 166 (17.33%) Windows
2 59 (6.16%) UNIX
3 55 (5.74%) Linux
4 45 (4.70%) Windows Server 2003
5 39 (4.07%) Windows Server 2008
6 36 (3.76%) Windows XP
7 35 (3.65%) Windows 7
8 15 (1.57%) Android
9 14 (1.46%) Solaris
10 13 (1.36%) Apple iOS
11 11 (1.15%) AIX
12 8 (0.84%) Oracle Linux
13 7 (0.73%) Red Hat Enterprise Linux
13 7 (0.73%) Windows 8
14 5 (0.52%) SUSE
15 4 (0.42%) Windows Server 2012
15 4 (0.42%) Ubuntu
15 4 (0.42%) CentOS
15 4 (0.42%) Windows NT
16 3 (0.31%) HPUX
Processes & Methodologies
1 668 (69.73%) ITIL
2 212 (22.13%) ITSM
3 198 (20.67%) Service Delivery
4 175 (18.27%) Project Management
5 124 (12.94%) Change Management
6 116 (12.11%) PRINCE2
7 92 (9.60%) Incident Management
8 88 (9.19%) Problem Management
9 85 (8.87%) Stakeholder Management
10 75 (7.83%) ITIL V3
11 56 (5.85%) Disaster Recovery
12 54 (5.64%) Configuration Management
13 52 (5.43%) Performance Management
13 52 (5.43%) Migration
14 49 (5.11%) Continuous Improvement
15 47 (4.91%) Risk Management
16 46 (4.80%) TOGAF
17 36 (3.76%) Agile Software Development
18 35 (3.65%) Data Protection
19 34 (3.55%) Release Management
Programming Languages
1 85 (8.87%) SQL
2 25 (2.61%) C
3 24 (2.51%) JavaScript
4 20 (2.09%) PowerShell
5 16 (1.67%) VB
6 12 (1.25%) VBA
7 10 (1.04%) T-SQL
7 10 (1.04%) PL/SQL
8 8 (0.84%) Shell Script
9 7 (0.73%) Java
10 6 (0.63%) Perl
11 5 (0.52%) C++
12 4 (0.42%) C#
13 3 (0.31%) PHP
13 3 (0.31%) XPath
14 2 (0.21%) VBScript
15 1 (0.10%) MATLAB
15 1 (0.10%) Korn
15 1 (0.10%) SPARQL
15 1 (0.10%) Bash Shell
Qualifications
1 143 (14.93%) Security Cleared
2 86 (8.98%) Degree
3 80 (8.35%) SC Cleared
4 72 (7.52%) ITIL Certification
5 42 (4.38%) ITIL Foundation Certificate
6 32 (3.34%) CISSP
6 32 (3.34%) DV Cleared
7 21 (2.19%) PMI Certification
8 20 (2.09%) Microsoft Certification
9 16 (1.67%) PRINCE2 Practitioner
10 15 (1.57%) PRINCE2 Certification
11 14 (1.46%) Cisco Certification
11 14 (1.46%) PMP
12 12 (1.25%) ISEB
12 12 (1.25%) MCSE
13 10 (1.04%) MCSA
14 9 (0.94%) CCNP
14 9 (0.94%) CISA
14 9 (0.94%) CISM
15 8 (0.84%) CTC Cleared
Quality Assurance & Compliance
1 110 (11.48%) SLA
2 32 (3.34%) COBIT
3 26 (2.71%) QA
4 21 (2.19%) ISO/IEC 27001
5 16 (1.67%) Sarbanes-Oxley
6 7 (0.73%) PCI DSS
7 6 (0.63%) ISO 9001
8 5 (0.52%) GxP
9 4 (0.42%) GCP
10 2 (0.21%) 21 CFR Part 11
10 2 (0.21%) GMP
11 1 (0.10%) Data Quality
System Software
1 106 (11.06%) Active Directory
2 50 (5.22%) VMware Infrastructure
3 21 (2.19%) vSphere
4 20 (2.09%) Hyper-V
5 17 (1.77%) XenApp
6 16 (1.67%) NLBS
7 12 (1.25%) Xen
8 11 (1.15%) NFS
8 11 (1.15%) Oracle RAC
9 10 (1.04%) vCloud
10 9 (0.94%) Citrix Presentation Server
11 8 (0.84%) VMware ESX
11 8 (0.84%) Oracle RMAN
12 5 (0.52%) FreeRADIUS
13 3 (0.31%) KVM
14 2 (0.21%) VMware ESXi
14 2 (0.21%) PowerHA
14 2 (0.21%) XenDesktop
14 2 (0.21%) Microsoft App-V
14 2 (0.21%) Terminal Server
Systems Management
1 25 (2.61%) Tivoli
2 19 (1.98%) WSUS
3 13 (1.36%) EMC NetWorker
4 11 (1.15%) SCCM
5 10 (1.04%) HP UCMDB
6 9 (0.94%) Backup Exec
6 9 (0.94%) Data Guard
7 7 (0.73%) Tivoli Storage Manager
8 6 (0.63%) Oracle Identity Management
8 6 (0.63%) HP Quality Center
8 6 (0.63%) CA Spectrum
8 6 (0.63%) Oracle Enterprise Manager
9 5 (0.52%) Oracle Statspack
9 5 (0.52%) SCOM
9 5 (0.52%) Oracle Identity Manager
10 4 (0.42%) Puppet
10 4 (0.42%) Opscode Chef
10 4 (0.42%) HP Data Protector
10 4 (0.42%) NetBackup
10 4 (0.42%) Nagios
Vendors
1 161 (16.81%) Microsoft
2 98 (10.23%) Oracle
3 90 (9.39%) Cisco
4 79 (8.25%) HP
5 76 (7.93%) Remedy
6 68 (7.10%) VMware
7 54 (5.64%) Citrix
8 50 (5.22%) ServiceNow
9 46 (4.80%) BMC
10 36 (3.76%) CheckPoint
11 32 (3.34%) IBM
12 25 (2.61%) EMC
12 25 (2.61%) Juniper
13 22 (2.30%) SAP
14 17 (1.77%) F5
15 16 (1.67%) Tableau
16 13 (1.36%) Red Hat
17 12 (1.25%) NetApp
18 11 (1.15%) McAfee
18 11 (1.15%) Websense
London
ARC IT Recruitment Ltd
Posted: 9 hours ago
London
FIRST POINT IT RESOURCING
Rate: £375 - £425 per day
Posted: 11 hours ago
London
Radley James Ltd
Posted: 16 hours ago
West London
Experis Ltd
Posted: Yesterday
South West London
Synergize Consulting
Rate: Unspecified
Posted: Yesterday
South West London
Synergize Consulting
Rate: Unspecified
Posted: Yesterday
London
Experis Ltd
Rate: £270 per day
Posted: 2 days ago
London
Experis Ltd
Rate: £270 per day
Posted: 2 days ago
West London
Experis Ltd
Rate: £400 - £440 per day
Posted: 2 days ago
City, London
Deerfoot IT Resources Ltd
Posted: 2 days ago
London
Experis Ltd
Rate: Market Rates
Posted: 2 days ago
London
TEKsystems
Rate: £300 - £350 per day
Posted: 3 days ago
West Drayton, Middlesex
ReThink Recruitment
Rate: £450 - £500 per day
Posted: 3 days ago
London
NFP Group Ltd
Rate: £400 - £425 per day
Posted: 7 days ago
West London
Questor Resourcing
Rate: to £25k - 3 month temp role
Posted: 9 days ago
London
Hays IT - Uk Posting account
Rate: £450.00 - £490.00 per day
Posted: 11 days ago
London
Hays IT - Uk Posting account
Rate: £243.00 - £325.00 per day
Posted: 14 days ago
City of London
Deerfoot IT
Rate: £400 - £450 per day
Posted: 14 days ago
West London
Progressive Recruitment
Rate: competitive
Posted: 14 days ago
London
NFP Group Ltd
Rate: £400 - £425 per day
Posted: 17 days ago