The table below looks at the statistics for Service Management skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 27 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
27 Nov 2014
Same period 2013 Same period 2012
Service Management
Rank 83 83 129
Rank change year-on-year
0 +46
Contract jobs citing Service Management 569 572 349
As % of all contract IT jobs located in London 2.40% 2.34% 1.57%
As % of the Processes & Methodologies category 3.10% 3.02% 2.08%
Number of daily rates quoted 377 393 230
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£425 £400 £375
Average daily rate % change year-on-year
+6.25% +6.66%
90% offered a daily rate of more than £269 £300 £250
10% offered a daily rate of more than £625 £600 £500
UK excluding London average daily rate £360 £350 £350
% change year-on-year
+2.85% -
Number of hourly rates quoted 10 11 7
Average hourly rate £14.04 £18.00 £30.00
Average hourly rate % change year-on-year
-22.00% -40.00%
UK excluding London average hourly rate £15.00 £15.38 £17.50
% change year-on-year
-2.43% -12.14%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
18354 18971 16812
As % of all contract IT jobs located in London 77.30% 77.63% 75.82%
Number of daily rates quoted 13528 13283 11518
Average daily rate £450 £450 £450
90% offered a daily rate of more than £300 £300 £300
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £388 £363 £370
% change year-on-year
+6.89% -2.02%
Number of hourly rates quoted 243 236 312
Average hourly rate £22.50 £22.00 £30.00
Average hourly rate % change year-on-year
+2.27% -26.66%
90% offered a hourly rate of more than £11.00 £12.50 £13.50
10% offered a hourly rate of more than £53.50 £57.25 £51.56
UK excluding London average hourly rate £25.00 £27.50 £30.00
% change year-on-year
-9.09% -8.33%

Service Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in London

Service Management
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the London region.

Service Management Daily Rate Trend in London

Service Management
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 27 November 2014.

Service Management Daily Rate Histogram in London

Service Management
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the London region.

Service Management Hourly Rate Trend in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the London region over the 3 months to 27 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London 0 129 £400 - 37
Kingston Upon Thames - 8 £365 - 2
Uxbridge +1 5 - -
Docklands, London -4 3 £501 -9.00%
Croydon -11 3 £105 -70.83% 3
Bromley - 3 £344 - 3
West Drayton - 3 £475 -
Paddington +3 2 - -
Hammersmith - 1 £413 -
Canary Wharf - - - -
Hillingdon - - - -
Chessington - - - -
Harrow - - - -
Hayes - - - -
Wembley - - - -
Ruislip - - - -
Surbiton - - - -
Service Management
England

Service Management
Top 30 Related IT Skills in London

For the 6 months to 27 November 2014, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 691 (67.28%) ITIL
2 217 (21.13%) ITSM
3 207 (20.16%) Service Delivery
4 204 (19.86%) Finance
5 181 (17.62%) Project Management
6 173 (16.85%) Windows
7 154 (15.00%) Change Management
8 148 (14.41%) Microsoft
9 136 (13.24%) Security Cleared
10 124 (12.07%) Analytical Skills
10 124 (12.07%) Cisco
11 113 (11.00%) Active Directory
11 113 (11.00%) Degree
12 108 (10.52%) Incident Management
13 107 (10.42%) PRINCE2
14 106 (10.32%) Banking
15 97 (9.44%) Stakeholder Management
15 97 (9.44%) ITIL V3
16 96 (9.35%) MS Office
17 95 (9.25%) Problem Management
18 93 (9.06%) SC Cleared
18 93 (9.06%) SLA
18 93 (9.06%) Firewall
19 88 (8.57%) UNIX
20 86 (8.37%) Oracle
21 84 (8.18%) SQL
22 73 (7.11%) HP
23 72 (7.01%) ITIL Certification
24 71 (6.91%) Citrix
25 69 (6.72%) MS Excel

Service Management
Top Related IT Skills in London by Category

For the 6 months to 27 November 2014, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 44 (4.28%) MS Exchange
2 31 (3.02%) SharePoint
3 25 (2.43%) Blackberry Enterprise Server
4 18 (1.75%) IIS
5 13 (1.27%) Exchange Server 2010
6 12 (1.17%) WebSphere
7 11 (1.07%) Apache
8 8 (0.78%) SharePoint 2013
9 7 (0.68%) CMS
9 7 (0.68%) Lync
10 6 (0.58%) WebLogic
11 5 (0.49%) BizTalk Server
11 5 (0.49%) NetWeaver
12 4 (0.39%) TIBCO EMS
12 4 (0.39%) WebSphere Process Server
13 3 (0.29%) Tomcat
13 3 (0.29%) IBM Notes
13 3 (0.29%) MS Project Server
13 3 (0.29%) OpenStack
13 3 (0.29%) Eucalyptus
Applications
1 96 (9.35%) MS Office
2 69 (6.72%) MS Excel
3 35 (3.41%) MS PowerPoint
4 25 (2.43%) MS Visio
5 13 (1.27%) MS Project
6 2 (0.19%) Spreadsheet
6 2 (0.19%) SPSS
Business Applications
1 58 (5.65%) Remedy ITSM
2 6 (0.58%) Cognos TM1
3 5 (0.49%) Cognos Business Intelligence
3 5 (0.49%) assyst
4 3 (0.29%) Oracle EBS
4 3 (0.29%) SAP Oil and Gas
5 2 (0.19%) Dynamics CRM
5 2 (0.19%) SAP FI
6 1 (0.097%) Oracle Financials
6 1 (0.097%) SAP SM
6 1 (0.097%) BusinessWorks
6 1 (0.097%) SAP APO
6 1 (0.097%) SAP HR
6 1 (0.097%) SAP CO
6 1 (0.097%) SAP FI/CO
6 1 (0.097%) SAP FI-AP
6 1 (0.097%) Magento
6 1 (0.097%) Documaker
6 1 (0.097%) ION MarketView
6 1 (0.097%) SAP BPC
Cloud Services
1 17 (1.66%) SaaS
2 10 (0.97%) Google Apps
3 7 (0.68%) Office 365
4 5 (0.49%) Microsoft Azure
5 3 (0.29%) Cloud Computing
5 3 (0.29%) PaaS
6 2 (0.19%) IaaS
7 1 (0.097%) Amazon S3
Communications & Networking
1 93 (9.06%) Firewall
2 60 (5.84%) WAN
3 55 (5.36%) DNS
4 53 (5.16%) LAN
5 36 (3.51%) VPN
6 33 (3.21%) SAN
7 32 (3.12%) Cisco ASA
7 32 (3.12%) DHCP
8 31 (3.02%) MPLS
9 28 (2.73%) NetScaler
10 27 (2.63%) Internet
11 23 (2.24%) Ethernet
12 22 (2.14%) Network Security
12 22 (2.14%) Cisco Nexus
12 22 (2.14%) TCP/IP
13 21 (2.04%) VLAN
14 20 (1.95%) BGP
15 19 (1.85%) DSL
15 19 (1.85%) IPsec
15 19 (1.85%) Wireless
Database & Business Intelligence
1 45 (4.38%) SQL Server
2 24 (2.34%) Oracle Database
3 19 (1.85%) SQL Server Reporting Services
4 18 (1.75%) DB2
4 18 (1.75%) Data Warehouse
5 11 (1.07%) Data Mining
5 11 (1.07%) Oracle Database 11g
6 9 (0.88%) Relational Database
7 8 (0.78%) MS Access
8 6 (0.58%) Cognos Framework Manager
8 6 (0.58%) Cognos Metric Studio
8 6 (0.58%) QlikView
8 6 (0.58%) BusinessObjects
8 6 (0.58%) VLDB
9 5 (0.49%) MySQL
10 4 (0.39%) SAP HANA
10 4 (0.39%) Oracle Reports
11 3 (0.29%) OLAP
11 3 (0.29%) Oracle9i Database
11 3 (0.29%) Oracle Database 10g
Development Applications
1 10 (0.97%) Toad
2 6 (0.58%) ClearQuest
3 5 (0.49%) JIRA
4 4 (0.39%) Team Foundation Server
5 3 (0.29%) Visual Studio
6 2 (0.19%) Jenkins
6 2 (0.19%) Oracle APEX
7 1 (0.097%) PVCS
7 1 (0.097%) StarTeam
7 1 (0.097%) Git (software)
7 1 (0.097%) DbUnit
7 1 (0.097%) PHPUnit
7 1 (0.097%) Atlassian Bamboo
7 1 (0.097%) Behat
General
1 204 (19.86%) Finance
2 106 (10.32%) Banking
3 42 (4.09%) Retail
4 28 (2.73%) Law
5 24 (2.34%) Telecoms
6 23 (2.24%) Games
6 23 (2.24%) Investment Banking
7 20 (1.95%) Manufacturing
8 18 (1.75%) Legal
9 11 (1.07%) Financial Institution
9 11 (1.07%) Publishing
10 10 (0.97%) Front Office
10 10 (0.97%) Back Office
11 9 (0.88%) Pharmaceutical
12 8 (0.78%) Marketing
13 7 (0.68%) Spanish Language
13 7 (0.68%) International Banking
13 7 (0.68%) Retail Banking
14 6 (0.58%) Billing
15 5 (0.49%) Local Government
Job Titles
1 267 (26.00%) Analyst
2 106 (10.32%) Architect
3 104 (10.13%) Service Manager
4 101 (9.83%) Service Analyst
5 85 (8.28%) Project Manager
6 55 (5.36%) Consultant
7 48 (4.67%) Business Analyst
8 37 (3.60%) Enterprise Architect
9 33 (3.21%) Service Management Analyst
10 31 (3.02%) Delivery Manager
11 28 (2.73%) Support Analyst
11 28 (2.73%) Services Delivery Manager
12 26 (2.53%) Network Engineer
13 25 (2.43%) Designer
14 23 (2.24%) Service Desk Analyst
15 20 (1.95%) Developer
16 19 (1.85%) Infrastructure Manager
17 18 (1.75%) Administrator
18 17 (1.66%) Senior Manager
18 17 (1.66%) Applications Support
Libraries, Frameworks & Software Standards
1 22 (2.14%) Web Services
2 17 (1.66%) XML
3 14 (1.36%) Middleware
4 12 (1.17%) HTML
5 10 (0.97%) CSS
6 9 (0.88%) JSP
6 9 (0.88%) SOAP
6 9 (0.88%) Regular Expression
7 7 (0.68%) FIX Protocol
8 5 (0.49%) .NET
8 5 (0.49%) COM
8 5 (0.49%) Ajax
9 4 (0.39%) Oracle Fusion
9 4 (0.39%) Java EE
9 4 (0.39%) WebSphere MQ
9 4 (0.39%) CGI
10 3 (0.29%) XSLT
10 3 (0.29%) JSON
10 3 (0.29%) .NET Framework
10 3 (0.29%) REST
Miscellaneous
1 124 (12.07%) Analytical Skills
2 64 (6.23%) Management Information System
3 36 (3.51%) Blackberry
4 33 (3.21%) Computer Science
5 26 (2.53%) CMDB
6 19 (1.85%) Data Protection Act
7 18 (1.75%) Fat Client
7 18 (1.75%) Thin Client
8 17 (1.66%) Online Games
9 16 (1.56%) User Experience
10 15 (1.46%) Statistics
11 14 (1.36%) Mathematics
11 14 (1.36%) Performance Metrics
11 14 (1.36%) NHS
11 14 (1.36%) Client/Server
12 12 (1.17%) CESG
12 12 (1.17%) PMI
13 11 (1.07%) Clustering
13 11 (1.07%) Video Conferencing
13 11 (1.07%) SWIFT
Operating Systems
1 173 (16.85%) Windows
2 88 (8.57%) UNIX
3 68 (6.62%) Linux
4 41 (3.99%) Windows 7
5 38 (3.70%) Windows Server 2003
6 34 (3.31%) Windows XP
7 33 (3.21%) Windows Server 2008
8 27 (2.63%) AIX
9 15 (1.46%) Solaris
10 13 (1.27%) SUSE
10 13 (1.27%) Oracle Linux
10 13 (1.27%) Android
11 10 (0.97%) Apple iOS
12 9 (0.88%) Windows 8
13 7 (0.68%) Mac OS
14 5 (0.49%) Mac OS X
14 5 (0.49%) Red Hat Enterprise Linux
14 5 (0.49%) SUSE Linux Enterprise Server
15 4 (0.39%) Windows Server 2012
15 4 (0.39%) Windows 2000
Processes & Methodologies
1 691 (67.28%) ITIL
2 217 (21.13%) ITSM
3 207 (20.16%) Service Delivery
4 181 (17.62%) Project Management
5 154 (15.00%) Change Management
6 108 (10.52%) Incident Management
7 107 (10.42%) PRINCE2
8 97 (9.44%) Stakeholder Management
8 97 (9.44%) ITIL V3
9 95 (9.25%) Problem Management
10 64 (6.23%) Continuous Improvement
11 55 (5.36%) Agile Software Development
12 54 (5.26%) TOGAF
13 53 (5.16%) Configuration Management
13 53 (5.16%) Performance Management
14 47 (4.58%) Release Management
15 46 (4.48%) Migration
16 45 (4.38%) Risk Management
16 45 (4.38%) Disaster Recovery
17 41 (3.99%) Line Management
Programming Languages
1 84 (8.18%) SQL
2 23 (2.24%) Java
3 21 (2.04%) C
4 14 (1.36%) PowerShell
4 14 (1.36%) JavaScript
5 13 (1.27%) Perl
5 13 (1.27%) PL/SQL
6 12 (1.17%) VBA
7 9 (0.88%) VB
7 9 (0.88%) Shell Script
8 8 (0.78%) PHP
9 5 (0.49%) C#
10 4 (0.39%) Korn
10 4 (0.39%) Ruby
10 4 (0.39%) VBScript
11 3 (0.29%) Python
11 3 (0.29%) XPath
12 2 (0.19%) C++
Qualifications
1 136 (13.24%) Security Cleared
2 113 (11.00%) Degree
3 93 (9.06%) SC Cleared
4 72 (7.01%) ITIL Certification
5 48 (4.67%) ITIL Foundation Certificate
6 28 (2.73%) Cisco Certification
7 25 (2.43%) CISSP
8 21 (2.04%) PRINCE2 Practitioner
9 17 (1.66%) PMI Certification
9 17 (1.66%) DV Cleared
10 13 (1.27%) ISEB
10 13 (1.27%) Microsoft Certification
11 12 (1.17%) PRINCE2 Certification
12 11 (1.07%) CCNP
13 9 (0.88%) MCP
13 9 (0.88%) PMP
13 9 (0.88%) CISA
13 9 (0.88%) CTC Cleared
14 7 (0.68%) MCSE
14 7 (0.68%) MCSA
Quality Assurance & Compliance
1 93 (9.06%) SLA
2 29 (2.82%) COBIT
3 26 (2.53%) ISO/IEC 27001
4 22 (2.14%) QA
5 7 (0.68%) Sarbanes-Oxley
6 5 (0.49%) PCI DSS
7 3 (0.29%) ISO 9001
7 3 (0.29%) GxP
8 2 (0.19%) 21 CFR Part 11
8 2 (0.19%) GCP
8 2 (0.19%) GMP
System Software
1 113 (11.00%) Active Directory
2 49 (4.77%) VMware Infrastructure
3 23 (2.24%) vSphere
4 22 (2.14%) Hyper-V
5 19 (1.85%) XenApp
5 19 (1.85%) NLBS
6 15 (1.46%) Xen
7 11 (1.07%) Citrix Presentation Server
8 10 (0.97%) VMware ESX
9 9 (0.88%) NFS
9 9 (0.88%) Firmware
9 9 (0.88%) FreeRADIUS
10 8 (0.78%) vCloud
11 6 (0.58%) Oracle RAC
12 5 (0.49%) PowerHA
13 4 (0.39%) Veritas Cluster Server
14 3 (0.29%) XenDesktop
15 2 (0.19%) VMware Server
15 2 (0.19%) Microsoft App-V
15 2 (0.19%) VMware Workstation
Systems Management
1 23 (2.24%) CA Spectrum
2 22 (2.14%) WSUS
3 15 (1.46%) Cisco CUCM
4 14 (1.36%) Backup Exec
5 11 (1.07%) Cisco UCCX
6 9 (0.88%) Tivoli
7 8 (0.78%) EMC NetWorker
8 7 (0.68%) Oracle Enterprise Manager
8 7 (0.68%) Cisco UCCE
9 6 (0.58%) Opscode Chef
9 6 (0.58%) SCOM
10 5 (0.49%) NetBackup
10 5 (0.49%) HP Quality Center
10 5 (0.49%) HP UCMDB
10 5 (0.49%) Puppet
11 4 (0.39%) SCCM
11 4 (0.39%) HP Operations Orchestration
11 4 (0.39%) Tivoli Monitoring
12 3 (0.29%) BMC PATROL
12 3 (0.29%) Control-M
Vendors
1 148 (14.41%) Microsoft
2 124 (12.07%) Cisco
3 86 (8.37%) Oracle
4 73 (7.11%) HP
5 71 (6.91%) Citrix
6 66 (6.43%) VMware
7 62 (6.04%) BMC
8 61 (5.94%) Remedy
9 46 (4.48%) CheckPoint
10 42 (4.09%) ServiceNow
11 38 (3.70%) SAP
12 32 (3.12%) IBM
13 31 (3.02%) CA
14 29 (2.82%) Juniper
15 22 (2.14%) F5
16 21 (2.04%) EMC
17 18 (1.75%) Tableau
18 13 (1.27%) Salesforce.com
19 12 (1.17%) Red Hat
20 11 (1.07%) NetApp
London
Interquest - Fulcrum Telecom
Rate: £400 - £450 per day
Posted: 9 hours ago
London
Logic Engagements Ltd
Rate: £500 - £510 per day
Posted: 10 hours ago
City, London
Advanced Resource Managers
Rate: £500 per day
Posted: 11 hours ago
West London
Experis Ltd
Posted: 11 hours ago
Kingston upon Thames
Capita - ITPS
Rate: £320 - £340 per annum
Posted: 17 hours ago
London
Westbourne Partners
Posted: 17 hours ago
London
Hydrogen Group
Rate: Negotiable
Posted: Yesterday
London
iKonnect
Rate: £500 - £550 per day
Posted: Yesterday
London
Reed Professional Services
Rate: NEGOTIABLE
Posted: 2 days ago
Croydon, Surrey
TEKsystems
Rate: £100 - £110 per annum
Posted: 3 days ago
London
Careerwise UK Limited
Rate: £450 - £500 per day
Posted: 4 days ago
London
Lorien Resourcing
Posted: 6 days ago
London
Adalta Recruitment Solutions Ltd
Posted: 6 days ago
London
Harvey Nash plc
Rate: £300 - £400 per day
Posted: 6 days ago
London
Experis Ltd
Posted: 6 days ago
London
Experis Ltd
Rate: £600.00 - £650.00 per day
Posted: 6 days ago
City, London
Rullion IT Plus
Posted: 6 days ago
London
Spring Technology
Rate: £600.00 - £650.00 per day
Posted: 6 days ago
City of London
Hays IT - Uk Posting account
Rate: £400.00 - £450.00 per day
Posted: 7 days ago
Bromley
Hays IT - Uk Posting account
Rate: £300.00 - £400.00 per annum
Posted: 7 days ago