The first table below looks at the demand for Service Management skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 18 April 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
18 Apr 2014
Same period 2013 Same period 2012
Service Management
Rank 84 119 100
Rank change year-on-year
+35 -19
Contract jobs citing Service Management 567 373 521
As % of all contract IT jobs located in London 2.34% 1.73% 1.86%
As % of the Processes & Methodologies category 3.06% 2.27% 2.53%
Number of daily rates quoted 382 205 345
Average daily rate £410 £400 £433
Average daily rate % change year-on-year
+2.50% -7.51%
90% offered a daily rate of more than £263 £225 £275
10% offered a daily rate of more than £575 £550 £579
UK excluding London average daily rate £354 £365 £350
% change year-on-year
-3.15% +4.28%
Number of hourly rates quoted 11 24 3
Average hourly rate £15.00 £42.00 £17.87
Average hourly rate % change year-on-year
-64.28% +135.09%
90% offered a hourly rate of more than £13.00 £14.28 £15.57
10% offered a hourly rate of more than £50.00 £135.00 £18.62
UK excluding London average hourly rate £20.02 £16.00 £16.50
% change year-on-year
+25.09% -3.03%
Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
18535 16423 20573
As % of all contract IT jobs located in London 76.61% 76.02% 73.42%
Number of daily rates quoted 13086 11421 13439
Average daily rate £430 £450 £450
Average daily rate % change year-on-year
-4.44% -
90% offered a daily rate of more than £300 £300 £300
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £360 £370
% change year-on-year
+4.16% -2.70%
Number of hourly rates quoted 234 222 328
Average hourly rate £24.00 £30.00 £29.50
Average hourly rate % change year-on-year
-20.00% +1.69%
90% offered a hourly rate of more than £13.50 £15.00 £15.00
10% offered a hourly rate of more than £50.00 £135.00 £45.00
UK excluding London average hourly rate £30.00 £32.00 £27.50
% change year-on-year
-6.25% +16.36%
Service Management
England

Service Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in London

Service Management
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the London region.

Service Management Daily Rate Trend in London

Service Management
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 18 April 2014.

Service Management Daily Rate Histogram in London

Service Management
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the London region.

Service Management Hourly Rate Trend in London

Service Management
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 18 April 2014.

Service Management Hourly Rate Histogram in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the London region over the 3 months to 18 April 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
City of London +30 172 £400 -0.62% 30
Uxbridge -1 14 £420 -22.58% 1
Docklands, London +1 8 £520 +15.55% 2
Croydon -11 2 £350 -17.64% 3
Bromley - 2 £338 - 1
Hounslow - 2 £363 -
Kingston Upon Thames - 1 £396 -
Romford - - - -
Ruislip - - - -
Surbiton - - - -
Twickenham - - - -
Chessington - - - -
Harrow - - - -
Canary Wharf - - - -
Greenwich - - - -
Lewisham - - - -
Paddington - - - -
Beckenham - - - -
Service Management
England

Service Management
Top 30 Related IT Skills in London

For the 6 months to 18 April 2014, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 706 (69.01%) ITIL
2 252 (24.63%) Service Delivery
3 208 (20.33%) ITSM
4 204 (19.94%) Finance
5 177 (17.30%) Project Management
6 159 (15.54%) Microsoft
7 154 (15.05%) Windows
8 132 (12.90%) PRINCE2
9 122 (11.93%) SLA
9 122 (11.93%) Security Cleared
10 112 (10.95%) Change Management
10 112 (10.95%) Stakeholder Management
11 110 (10.75%) Banking
12 99 (9.68%) Degree
13 97 (9.48%) MS Excel
14 96 (9.38%) Remedy
15 89 (8.70%) SQL
15 89 (8.70%) ITIL V3
16 84 (8.21%) Problem Management
17 82 (8.02%) ITIL Certification
18 81 (7.92%) MS Office
19 75 (7.33%) Oracle
20 74 (7.23%) Management Information System
20 74 (7.23%) Incident Management
21 69 (6.74%) Active Directory
22 66 (6.45%) HP
23 65 (6.35%) Configuration Management
24 64 (6.26%) ServiceNow
25 62 (6.06%) Business Analysis
26 61 (5.96%) Linux

Service Management
Top Related IT Skills in London by Category

For the 6 months to 18 April 2014, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 43 (4.20%) SharePoint
2 26 (2.54%) MS Exchange
3 20 (1.96%) Blackberry Enterprise Server
4 12 (1.17%) IIS
5 11 (1.08%) Exchange Server 2010
5 11 (1.08%) Apache
6 10 (0.98%) IBM Notes
6 10 (0.98%) Exchange Server 2003
7 9 (0.88%) WebLogic
8 8 (0.78%) Lync
8 8 (0.78%) Confluence
8 8 (0.78%) Oracle Spatial
9 7 (0.68%) OpenStack
10 6 (0.59%) CMS
10 6 (0.59%) SharePoint 2010
11 5 (0.49%) LiveLink
11 5 (0.49%) Oracle Application Server
12 4 (0.39%) Tomcat
12 4 (0.39%) SAS
12 4 (0.39%) Exchange Server 5.5
Applications
1 97 (9.48%) MS Excel
2 81 (7.92%) MS Office
3 38 (3.71%) MS Visio
4 31 (3.03%) MS Project
5 20 (1.96%) MS PowerPoint
6 18 (1.76%) Spreadsheet
7 7 (0.68%) Photoshop
8 5 (0.49%) InDesign
9 3 (0.29%) InfoPath
10 1 (0.098%) Adobe Captivate
10 1 (0.098%) Stata
10 1 (0.098%) SPSS
10 1 (0.098%) Acrobat
Business Applications
1 58 (5.67%) Remedy ITSM
2 19 (1.86%) SAP SM
3 10 (0.98%) Cognos TM1
3 10 (0.98%) SAP Oil and Gas
4 7 (0.68%) Cognos Business Intelligence
5 6 (0.59%) SAP ERP
6 5 (0.49%) Dynamics CRM
6 5 (0.49%) SAP CRM
7 4 (0.39%) SAP R/3
7 4 (0.39%) SAP IS-U
8 3 (0.29%) Cerner Millennium
9 2 (0.20%) WebTrends
9 2 (0.20%) assyst
9 2 (0.20%) ION MarketView
10 1 (0.098%) Oracle General Ledger
10 1 (0.098%) Remedy AR System
10 1 (0.098%) Oracle Applications
10 1 (0.098%) SAP CS
10 1 (0.098%) SAP PS
10 1 (0.098%) Agresso
Cloud Services
1 20 (1.96%) SaaS
2 5 (0.49%) IaaS
3 3 (0.29%) Cloud Computing
3 3 (0.29%) Amazon AWS
4 2 (0.20%) Office 365
4 2 (0.20%) Rackspace Cloud
4 2 (0.20%) Microsoft Azure
4 2 (0.20%) PaaS
Communications & Networking
1 34 (3.32%) DNS
2 25 (2.44%) DHCP
3 24 (2.35%) SAN
4 23 (2.25%) Internet
4 23 (2.25%) TCP/IP
5 17 (1.66%) Firewall
6 15 (1.47%) IP Telephony
6 15 (1.47%) WAN
7 13 (1.27%) LDAP
7 13 (1.27%) LAN
8 11 (1.08%) Network Security
9 8 (0.78%) Intranet
9 8 (0.78%) Wireless
9 8 (0.78%) NAS
10 6 (0.59%) VPN
10 6 (0.59%) MPLS
10 6 (0.59%) Cisco Nexus
10 6 (0.59%) Cisco ASA
11 5 (0.49%) VLAN
11 5 (0.49%) BIG-IP
Database & Business Intelligence
1 36 (3.52%) SQL Server
2 27 (2.64%) Data Warehouse
3 25 (2.44%) Oracle Database
4 16 (1.56%) Big Data
5 15 (1.47%) Oracle ODI
5 15 (1.47%) Oracle Database 11g
6 14 (1.37%) Oracle Database 10g
7 12 (1.17%) Oracle OWB
8 10 (0.98%) Essbase
8 10 (0.98%) Relational Database
8 10 (0.98%) Oracle BI EE
8 10 (0.98%) BusinessObjects XI
9 9 (0.88%) SQL Server Integration Services
10 8 (0.78%) MySQL
11 7 (0.68%) Oracle Database 12c
12 6 (0.59%) EDRMS
12 6 (0.59%) NoSQL
13 5 (0.49%) EDMS
13 5 (0.49%) DataStage
14 4 (0.39%) OLAP
Development Applications
1 18 (1.76%) JIRA
2 9 (0.88%) Git (software)
3 7 (0.68%) Jenkins
3 7 (0.68%) Toad
4 6 (0.59%) Subversion
5 4 (0.39%) JProfiler
6 3 (0.29%) TeamCity
6 3 (0.29%) ClearQuest
6 3 (0.29%) LoadRunner
6 3 (0.29%) ClearCase
6 3 (0.29%) Visual Studio
7 2 (0.20%) QuickTest Pro
7 2 (0.20%) Maven
7 2 (0.20%) Bitbucket
8 1 (0.098%) Atlassian Bamboo
8 1 (0.098%) Selenium
8 1 (0.098%) eggPlant
8 1 (0.098%) Calabash
8 1 (0.098%) SQL Server Management Studio (SSMS)
8 1 (0.098%) Cucumber
General
1 204 (19.94%) Finance
2 110 (10.75%) Banking
3 48 (4.69%) Telecoms
4 38 (3.71%) Investment Banking
5 27 (2.64%) Law
6 19 (1.86%) Marketing
7 16 (1.56%) Legal
7 16 (1.56%) Local Government
8 14 (1.37%) Retail
9 13 (1.27%) Advertising
9 13 (1.27%) Pharmaceutical
10 9 (0.88%) Back Office
11 7 (0.68%) Financial Institution
11 7 (0.68%) Games
11 7 (0.68%) Billing
12 6 (0.59%) Front Office
12 6 (0.59%) German Language
13 5 (0.49%) Automotive
13 5 (0.49%) Publishing
14 2 (0.20%) Manufacturing
Job Titles
1 265 (25.90%) Analyst
2 133 (13.00%) Service Manager
3 120 (11.73%) Service Analyst
4 108 (10.56%) Consultant
5 76 (7.43%) Architect
6 70 (6.84%) Project Manager
7 58 (5.67%) Delivery Manager
8 52 (5.08%) Business Analyst
9 50 (4.89%) Services Delivery Manager
10 41 (4.01%) Service Desk Analyst
11 32 (3.13%) Senior Analyst
12 29 (2.83%) Support Analyst
13 25 (2.44%) Enterprise Architect
14 22 (2.15%) Management Consultant
15 21 (2.05%) Developer
16 20 (1.96%) SAP Consultant
16 20 (1.96%) Administrator
16 20 (1.96%) Desktop Support
17 17 (1.66%) Service Management Consultant
17 17 (1.66%) 2nd Line Support
Libraries, Frameworks & Software Standards
1 26 (2.54%) HTML
2 25 (2.44%) CSS
3 21 (2.05%) Web Services
4 16 (1.56%) XML
5 11 (1.08%) HTML5
5 11 (1.08%) .NET
6 8 (0.78%) Middleware
6 8 (0.78%) MEAP
7 7 (0.68%) SOAP
8 6 (0.59%) RESTful
9 5 (0.49%) XSL
10 4 (0.39%) XML Schema
11 3 (0.29%) Ajax
11 3 (0.29%) COM
12 2 (0.20%) EDI
12 2 (0.20%) Oracle Streams
12 2 (0.20%) SAP PI
13 1 (0.098%) Apache CXF
13 1 (0.098%) JSON
13 1 (0.098%) Software Packaging
Miscellaneous
1 74 (7.23%) Management Information System
2 33 (3.23%) Blackberry
3 25 (2.44%) CMDB
4 23 (2.25%) Mobile App
5 20 (1.96%) Data Protection Act
6 19 (1.86%) Statistics
7 16 (1.56%) AS400
7 16 (1.56%) Freedom of Information
8 15 (1.47%) Freedom of Information Act
9 13 (1.27%) NHS
10 12 (1.17%) Derivative
10 12 (1.17%) Computer Science
11 11 (1.08%) iPhone
11 11 (1.08%) Mathematics
12 10 (0.98%) CLARiiON
12 10 (0.98%) Clustering
12 10 (0.98%) Learning Management System
13 9 (0.88%) Symmetrix DMX
14 7 (0.68%) FMCG
15 6 (0.59%) PMI
Operating Systems
1 154 (15.05%) Windows
2 61 (5.96%) Linux
3 60 (5.87%) UNIX
4 36 (3.52%) Windows 7
5 34 (3.32%) Windows XP
6 26 (2.54%) Windows Server 2008
7 23 (2.25%) Android
7 23 (2.25%) Solaris
8 20 (1.96%) Red Hat Enterprise Linux
9 16 (1.56%) Windows Server 2003
10 12 (1.17%) Apple iOS
11 9 (0.88%) Windows 8
11 9 (0.88%) Mac OS X
12 8 (0.78%) Windows Mobile
13 7 (0.68%) Ubuntu
14 4 (0.39%) HPUX
14 4 (0.39%) Windows Vista
15 3 (0.29%) AIX
16 2 (0.20%) SUSE
16 2 (0.20%) Mac OS X Server
Processes & Methodologies
1 706 (69.01%) ITIL
2 252 (24.63%) Service Delivery
3 208 (20.33%) ITSM
4 177 (17.30%) Project Management
5 132 (12.90%) PRINCE2
6 112 (10.95%) Change Management
6 112 (10.95%) Stakeholder Management
7 89 (8.70%) ITIL V3
8 84 (8.21%) Problem Management
9 74 (7.23%) Incident Management
10 65 (6.35%) Configuration Management
11 62 (6.06%) Business Analysis
12 52 (5.08%) Disaster Recovery
13 50 (4.89%) Risk Management
14 48 (4.69%) CRM
15 43 (4.20%) Agile Software Development
16 42 (4.11%) Release Management
17 41 (4.01%) TOGAF
18 40 (3.91%) Data Protection
19 38 (3.71%) Continuous Improvement
Programming Languages
1 89 (8.70%) SQL
2 33 (3.23%) JavaScript
3 25 (2.44%) C
4 20 (1.96%) PL/SQL
5 18 (1.76%) Java
6 9 (0.88%) C++
7 7 (0.68%) Shell Script
8 5 (0.49%) SPARQL
8 5 (0.49%) Perl
8 5 (0.49%) T-SQL
9 3 (0.29%) VB
9 3 (0.29%) C#
10 2 (0.20%) ABAP
10 2 (0.20%) VBA
10 2 (0.20%) Python
10 2 (0.20%) PowerShell
11 1 (0.098%) Ruby
11 1 (0.098%) MATLAB
Qualifications
1 122 (11.93%) Security Cleared
2 99 (9.68%) Degree
3 82 (8.02%) ITIL Certification
4 56 (5.47%) SC Cleared
5 38 (3.71%) DV Cleared
6 32 (3.13%) Microsoft Certification
7 23 (2.25%) MCSE
8 17 (1.66%) MCP
9 15 (1.47%) PRINCE2 Practitioner
10 13 (1.27%) PRINCE2 Certification
10 13 (1.27%) MCSA
11 12 (1.17%) Cisco Certification
12 11 (1.08%) CCNP
12 11 (1.08%) CISSP
13 10 (0.98%) PMI Certification
14 8 (0.78%) ISEB
14 8 (0.78%) MCITP
15 7 (0.68%) CTC Cleared
15 7 (0.68%) Oracle Certification
15 7 (0.68%) CCNA
Quality Assurance & Compliance
1 122 (11.93%) SLA
2 28 (2.74%) COBIT
3 21 (2.05%) QA
4 16 (1.56%) ISO 9001
5 11 (1.08%) PCI DSS
6 8 (0.78%) ISO/IEC 27001
7 5 (0.49%) GxP
8 2 (0.20%) GCP
8 2 (0.20%) Sarbanes-Oxley
8 2 (0.20%) EMIR
8 2 (0.20%) Dodd-Frank
9 1 (0.098%) ISO/IEC 20000
9 1 (0.098%) Data Quality
System Software
1 69 (6.74%) Active Directory
2 47 (4.59%) VMware Infrastructure
3 17 (1.66%) vSphere
3 17 (1.66%) XenApp
4 12 (1.17%) Oracle RAC
5 11 (1.08%) XenDesktop
6 10 (0.98%) Oracle RMAN
7 9 (0.88%) VMware ESX
8 8 (0.78%) NFS
9 6 (0.59%) Terminal Server
9 6 (0.59%) Hyper-V
10 5 (0.49%) KVM
11 2 (0.20%) Microsoft App-V
11 2 (0.20%) VMware ESXi
12 1 (0.098%) NLBS
12 1 (0.098%) Microsoft Virtual Server
12 1 (0.098%) VirtualBox
Systems Management
1 36 (3.52%) Tivoli
2 18 (1.76%) SCCM
3 17 (1.66%) Tivoli Storage Manager
4 16 (1.56%) Puppet
5 10 (0.98%) Oracle Enterprise Manager
6 9 (0.88%) Data Guard
6 9 (0.88%) WSUS
7 8 (0.78%) Cobbler
8 7 (0.68%) Opscode Chef
8 7 (0.68%) Legato
9 6 (0.59%) Nagios
9 6 (0.59%) Backup Exec
9 6 (0.59%) SCOM
10 5 (0.49%) Ganglia
10 5 (0.49%) HP SiteScope
11 4 (0.39%) ServiceCenter
12 3 (0.29%) Tivoli Identity Manager
13 2 (0.20%) MOM
13 2 (0.20%) HP Quality Center
13 2 (0.20%) EMC NetWorker
Vendors
1 159 (15.54%) Microsoft
2 96 (9.38%) Remedy
3 75 (7.33%) Oracle
4 66 (6.45%) HP
5 64 (6.26%) ServiceNow
6 60 (5.87%) VMware
7 56 (5.47%) SAP
8 47 (4.59%) Citrix
9 40 (3.91%) BMC
10 38 (3.71%) Cisco
11 23 (2.25%) Red Hat
11 23 (2.25%) EMC
12 21 (2.05%) IBM
13 20 (1.96%) McAfee
14 19 (1.86%) NetApp
15 14 (1.37%) Cognos
15 14 (1.37%) CheckPoint
16 12 (1.17%) Juniper
17 11 (1.08%) ArcSight
17 11 (1.08%) Lotus
London
Nicoll Curtin
Rate: £350 - £400 per day
Posted: Yesterday
London
Hays IT - Uk Posting account
Rate: £350.00 - £420.00 per day
Posted: 3 days ago
London
Careerwise UK Limited
Rate: £500 - £550 per hour
Posted: 4 days ago
City, London
Careerwise UK Limited
Rate: £500 - £550 per day
Posted: 4 days ago
London
Swan IT Recruitment Limited
Rate: £500 per day
Posted: 4 days ago
Euston, London
Origin Housing
Rate: £52,000 per annum
Posted: 4 days ago
London
Reed Technology
Rate: £375 - £400 per day
Posted: 5 days ago
London
McGregor Boyall
Rate: £625 per day
Posted: 5 days ago
London
TEKsystems
Rate: £250 - £275 per day
Posted: 6 days ago
London
TEKsystems
Rate: £250 - £275 per day
Posted: 6 days ago
London
TEKsystems
Rate: £250 - £275 per day
Posted: 6 days ago
City, London
Informatiq Consulting
Rate: £200 - £300 per day
Posted: 6 days ago
City, London
Informatiq Consulting
Rate: £200 - £300 per day
Posted: 6 days ago
City, London
Executive Recruitment Services (ERS)
Rate: negotiable
Posted: 6 days ago
City, London
Executive Recruitment Services (ERS)
Posted: 6 days ago
City, London
Informatiq Consulting
Rate: £200 - £300 per annum
Posted: 6 days ago
City, London
Executive Recruitment Services (ERS)
Rate: £250 - £300 per day
Posted: 6 days ago
City, London
Experis IT
Rate: £468.00 - £490.00 per day
Posted: 6 days ago
City of London
Huxley Associates
Rate: £400 - £500 per day
Posted: 6 days ago
London
Interquest - IQ ESM
Rate: £400 per day
Posted: 10 days ago