The table below looks at the statistics for Service Management skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 31 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2015
Same period 2014 Same period 2013
Service Management
Rank 93 125 129
Rank change year-on-year
+32 +4
Contract jobs citing Service Management 524 435 414
As % of all contract IT jobs located in London 2.23% 1.85% 1.71%
As % of the Processes & Methodologies category 2.82% 2.34% 2.18%
Number of daily rates quoted 343 293 257
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£425 £400 £410
Average daily rate % change year-on-year
+6.25% -2.43%
90% offered a daily rate of more than £257 £250 £250
10% offered a daily rate of more than £600 £550 £550
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 7 4 8
Average hourly rate £19.00 £16.75 £16.75
Average hourly rate % change year-on-year
+13.43% -
90% offered a hourly rate of more than £16.69 £15.10 £13.97
10% offered a hourly rate of more than £168.00 £17.23 £28.55
UK excluding London average hourly rate £16.00 £15.00 £14.00
% change year-on-year
+6.66% +7.14%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
18590 18554 19032
As % of all contract IT jobs located in London 79.19% 78.90% 78.50%
Number of daily rates quoted 13248 12960 13184
Average daily rate £450 £445 £450
Average daily rate % change year-on-year
+1.12% -1.11%
90% offered a daily rate of more than £313 £300 £300
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £388 £375 £375
% change year-on-year
+3.33% -
Number of hourly rates quoted 224 225 260
Average hourly rate £22.00 £20.50 £27.99
Average hourly rate % change year-on-year
+7.31% -26.74%
90% offered a hourly rate of more than £13.00 £14.00 £15.00
10% offered a hourly rate of more than £66.00 £53.50 £51.36
UK excluding London average hourly rate £30.50 £26.50 £31.00
% change year-on-year
+15.09% -14.51%

Service Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in London

Service Management
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the London region.

Service Management Daily Rate Trend in London

Service Management
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 31 July 2015.

Service Management Daily Rate Histogram in London

Service Management
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the London region.

Service Management Hourly Rate Trend in London

Service Management
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 31 July 2015.

Service Management Hourly Rate Histogram in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the London region over the 3 months to 31 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +37 138 £450 +12.50% 34
Canary Wharf -7 9 £400 -8.57%
Croydon -10 9 £375 +25.00% 4
Docklands, London +1 8 £463 -
Uxbridge +6 6 £333 -16.87%
Bromley 0 6 £253 -15.83% 1
Kingston Upon Thames - 5 £182 -
Hammersmith -4 3 £300 +15.38%
Twickenham - 3 £475 -
Paddington - 3 £500 -
Hayes +6 2 £360 -
Chessington - 2 - -
Brentford +1 1 £425 -
Feltham - 1 £445 -
Ilford - 1 £400 -
Southall - 1 - -
Hendon - 1 - -
Westminster - 1 - -
Service Management
England

Service Management
Top 30 Related IT Skills in London

For the 6 months to 31 July 2015, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 668 (68.37%) ITIL
2 281 (28.76%) Finance
3 267 (27.33%) ITSM
4 183 (18.73%) Windows
5 180 (18.42%) Service Delivery
6 177 (18.12%) Microsoft
7 156 (15.97%) Project Management
8 127 (13.00%) Degree
9 122 (12.49%) PRINCE2
10 118 (12.08%) Change Management
11 117 (11.98%) Active Directory
12 103 (10.54%) MS Office
13 101 (10.34%) SLA
13 101 (10.34%) Banking
14 96 (9.83%) MS Excel
15 95 (9.72%) VMware
15 95 (9.72%) ServiceNow
16 88 (9.01%) Analytical Skills
17 87 (8.90%) Problem Management
18 86 (8.80%) Remedy
19 82 (8.39%) ITIL Certification
20 81 (8.29%) Linux
20 81 (8.29%) Cisco
21 80 (8.19%) Data Centre
22 78 (7.98%) HP
22 78 (7.98%) Firewall
23 75 (7.68%) LAN
23 75 (7.68%) Oracle
24 74 (7.57%) SQL
24 74 (7.57%) WAN

Service Management
Top Related IT Skills in London by Category

For the 6 months to 31 July 2015, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 53 (5.42%) MS Exchange
2 51 (5.22%) SharePoint
3 28 (2.87%) Blackberry Enterprise Server
4 26 (2.66%) IIS
5 23 (2.35%) Apache
6 18 (1.84%) Tomcat
7 16 (1.64%) JBoss
7 16 (1.64%) WebSphere
8 12 (1.23%) Lync
9 10 (1.02%) WebLogic
10 9 (0.92%) CMS
11 8 (0.82%) WebSphere Portal
11 8 (0.82%) SharePoint 2013
11 8 (0.82%) WebLogic Portal
12 7 (0.72%) OpenStack
13 6 (0.61%) Oracle Workflow
14 4 (0.41%) Exchange Server 2013
15 3 (0.31%) Exchange Server 2003
15 3 (0.31%) SharePoint Server
15 3 (0.31%) Oracle HTTP Server
Applications
1 103 (10.54%) MS Office
2 96 (9.83%) MS Excel
3 48 (4.91%) MS Visio
4 27 (2.76%) MS PowerPoint
5 15 (1.54%) MS Project
6 4 (0.41%) Spreadsheet
7 3 (0.31%) Photoshop
7 3 (0.31%) Acrobat
Business Applications
1 63 (6.45%) Remedy ITSM
2 13 (1.33%) SAP FI
2 13 (1.33%) SAP FI/CO
2 13 (1.33%) SAP CO
3 12 (1.23%) Dynamics CRM
3 12 (1.23%) SAP BPC
4 9 (0.92%) WebTrends
5 6 (0.61%) Adobe Campaign
6 5 (0.51%) assyst
7 4 (0.41%) RMDS
7 4 (0.41%) Cerner Millennium
8 3 (0.31%) Unica
8 3 (0.31%) Dynamics AX
8 3 (0.31%) SAP Oil and Gas
9 2 (0.20%) SAP SM
10 1 (0.10%) BASE24
10 1 (0.10%) Cognos TM1
10 1 (0.10%) Maximo
10 1 (0.10%) SAP HR
10 1 (0.10%) Cognos Business Intelligence
Cloud Services
1 32 (3.28%) Amazon AWS
2 13 (1.33%) SaaS
3 10 (1.02%) PaaS
3 10 (1.02%) Cloud Computing
4 7 (0.72%) Google Apps
5 6 (0.61%) Microsoft Azure
5 6 (0.61%) Google Analytics
5 6 (0.61%) Adobe Analytics
6 5 (0.51%) Office 365
6 5 (0.51%) IaaS
7 3 (0.31%) Yammer
7 3 (0.31%) Amazon EC2
8 2 (0.20%) AWS CloudFormation
8 2 (0.20%) SuccessFactors
9 1 (0.10%) SoftLayer
9 1 (0.10%) Force.com
Communications & Networking
1 78 (7.98%) Firewall
2 75 (7.68%) LAN
3 74 (7.57%) WAN
4 48 (4.91%) VPN
5 46 (4.71%) SAN
6 44 (4.50%) MPLS
7 36 (3.68%) DNS
8 30 (3.07%) LDAP
9 29 (2.97%) Network Security
10 26 (2.66%) DSL
11 25 (2.56%) BIG-IP
12 24 (2.46%) SSL
12 24 (2.46%) DHCP
13 23 (2.35%) Wireless
14 22 (2.25%) NAS
14 22 (2.25%) TCP/IP
14 22 (2.25%) Internet
15 21 (2.15%) Cisco IOS
16 16 (1.64%) IPsec
17 15 (1.54%) Cisco ASA
Database & Business Intelligence
1 42 (4.30%) SQL Server
2 24 (2.46%) Relational Database
3 19 (1.94%) BusinessObjects
4 18 (1.84%) Oracle Database
5 15 (1.54%) Data Warehouse
6 12 (1.23%) MySQL
7 10 (1.02%) Oracle Database 11g
7 10 (1.02%) MongoDB
7 10 (1.02%) Crystal Reports
8 7 (0.72%) SQL Server Integration Services
9 6 (0.61%) Oracle Database 10g
9 6 (0.61%) Oracle BI EE
9 6 (0.61%) Big Data
10 5 (0.51%) QlikView
10 5 (0.51%) SQL Server Reporting Services
10 5 (0.51%) SQL Server Analysis Services
11 4 (0.41%) Spotfire
11 4 (0.41%) NoSQL
11 4 (0.41%) Oracle Reports
11 4 (0.41%) RDBMS
Development Applications
1 27 (2.76%) JIRA
2 11 (1.13%) Git (software)
2 11 (1.13%) Jenkins
3 7 (0.72%) FishEye
3 7 (0.72%) Atlassian Bamboo
3 7 (0.72%) ClearCase
4 5 (0.51%) Artifactory
4 5 (0.51%) Gerrit
5 4 (0.41%) Subversion
6 3 (0.31%) Team Foundation Server
7 2 (0.20%) SoapUI
7 2 (0.20%) SilkPerformer
7 2 (0.20%) Selenium
8 1 (0.10%) Visual Studio
8 1 (0.10%) ERwin
8 1 (0.10%) MSI
General
1 281 (28.76%) Finance
2 101 (10.34%) Banking
3 37 (3.79%) Investment Banking
4 33 (3.38%) Marketing
5 32 (3.28%) Legal
6 30 (3.07%) Telecoms
7 29 (2.97%) Law
8 27 (2.76%) Retail
9 25 (2.56%) Billing
10 21 (2.15%) Front Office
11 15 (1.54%) Publishing
12 12 (1.23%) Advertising
12 12 (1.23%) Back Office
13 11 (1.13%) Financial Institution
14 8 (0.82%) Manufacturing
15 5 (0.51%) Spanish Language
16 4 (0.41%) Games
16 4 (0.41%) Aerospace
17 3 (0.31%) Pharmaceutical
17 3 (0.31%) Electronics
Job Titles
1 193 (19.75%) Analyst
2 155 (15.86%) Service Manager
3 93 (9.52%) Project Manager
4 84 (8.60%) Architect
5 70 (7.16%) Consultant
6 48 (4.91%) Support Analyst
7 47 (4.81%) Delivery Manager
8 44 (4.50%) Developer
9 43 (4.40%) Services Delivery Manager
10 42 (4.30%) Applications Support
10 42 (4.30%) Service Analyst
11 37 (3.79%) Business Analyst
11 37 (3.79%) IT Services Manager
12 31 (3.17%) Incident Manager
13 26 (2.66%) Support Engineer
13 26 (2.66%) Service Architect
14 24 (2.46%) Applications Support Analyst
15 21 (2.15%) Network Engineer
16 18 (1.84%) Technical Architect
16 18 (1.84%) Coordinator
Libraries, Frameworks & Software Standards
1 43 (4.40%) Web Services
2 37 (3.79%) HTML
3 33 (3.38%) XML
4 30 (3.07%) CSS
5 28 (2.87%) Middleware
6 25 (2.56%) .NET
7 21 (2.15%) SOAP
8 16 (1.64%) Ajax
9 14 (1.43%) FIX Protocol
10 10 (1.02%) COM
11 8 (0.82%) .NET Framework
11 8 (0.82%) WebCenter
11 8 (0.82%) HTML5
12 7 (0.72%) Java EE
12 7 (0.72%) ASP.NET
13 5 (0.51%) JDBC
13 5 (0.51%) XHTML
13 5 (0.51%) XMPP
13 5 (0.51%) Sinatra
13 5 (0.51%) Django
Miscellaneous
1 88 (9.01%) Analytical Skills
2 80 (8.19%) Data Centre
3 54 (5.53%) Management Information System
4 50 (5.12%) CMDB
5 44 (4.50%) Blackberry
6 34 (3.48%) Computer Science
7 15 (1.54%) Fat Client
7 15 (1.54%) FMCG
7 15 (1.54%) Thin Client
8 14 (1.43%) User Experience
9 12 (1.23%) Distributed Denial-of-Service
10 11 (1.13%) Equities
10 11 (1.13%) NHS
11 10 (1.02%) Foreign Exchange (FX)
11 10 (1.02%) Performance Metrics
12 9 (0.92%) PMI
13 8 (0.82%) CESG
13 8 (0.82%) Public Cloud
14 7 (0.72%) Video Conferencing
14 7 (0.72%) Fixed Income
Operating Systems
1 183 (18.73%) Windows
2 81 (8.29%) Linux
3 68 (6.96%) UNIX
4 61 (6.24%) Windows 7
5 58 (5.94%) Windows Server 2008
6 49 (5.02%) Windows Server 2003
7 23 (2.35%) Red Hat Enterprise Linux
8 22 (2.25%) Android
9 21 (2.15%) Solaris
10 15 (1.54%) Apple iOS
11 13 (1.33%) Windows 8
12 11 (1.13%) AIX
13 8 (0.82%) Mac OS X
13 8 (0.82%) Windows XP
13 8 (0.82%) Windows Server 2012
14 7 (0.72%) Oracle Linux
14 7 (0.72%) SUSE
15 6 (0.61%) Mac OS
15 6 (0.61%) SUSE Linux Enterprise Server
16 3 (0.31%) Data ONTAP
Processes & Methodologies
1 668 (68.37%) ITIL
2 267 (27.33%) ITSM
3 180 (18.42%) Service Delivery
4 156 (15.97%) Project Management
5 122 (12.49%) PRINCE2
6 118 (12.08%) Change Management
7 87 (8.90%) Problem Management
8 73 (7.47%) Stakeholder Management
9 69 (7.06%) Incident Management
10 58 (5.94%) Configuration Management
10 58 (5.94%) Agile Software Development
11 52 (5.32%) ITIL V3
12 44 (4.50%) Disaster Recovery
13 39 (3.99%) Business Continuity
14 38 (3.89%) CRM
14 38 (3.89%) Performance Management
15 37 (3.79%) Change Control
16 36 (3.68%) Continuous Improvement
16 36 (3.68%) Supplier Management
16 36 (3.68%) Risk Management
Programming Languages
1 74 (7.57%) SQL
2 34 (3.48%) Perl
3 33 (3.38%) JavaScript
4 32 (3.28%) PowerShell
5 24 (2.46%) Python
6 19 (1.94%) Java
7 14 (1.43%) Ruby
8 10 (1.02%) VBScript
9 9 (0.92%) PL/SQL
10 8 (0.82%) VB.NET
11 7 (0.72%) C
12 5 (0.51%) PHP
12 5 (0.51%) Groovy
13 4 (0.41%) XMLA
13 4 (0.41%) VB
14 3 (0.31%) C#
14 3 (0.31%) R
14 3 (0.31%) Korn
15 2 (0.20%) T-SQL
15 2 (0.20%) NATURAL
Qualifications
1 127 (13.00%) Degree
2 82 (8.39%) ITIL Certification
3 70 (7.16%) Security Cleared
4 37 (3.79%) SC Cleared
5 29 (2.97%) Cisco Certification
6 20 (2.05%) Microsoft Certification
6 20 (2.05%) PMI Certification
6 20 (2.05%) ITIL Foundation Certificate
7 13 (1.33%) PRINCE2 Certification
7 13 (1.33%) MCSE
7 13 (1.33%) CCNP
8 12 (1.23%) PRINCE2 Practitioner
8 12 (1.23%) DV Cleared
9 11 (1.13%) CCNA
9 11 (1.13%) PMP
10 9 (0.92%) MCP
11 8 (0.82%) MCSA
11 8 (0.82%) ISEB
11 8 (0.82%) CISA
12 7 (0.72%) MCITP
Quality Assurance & Compliance
1 101 (10.34%) SLA
2 39 (3.99%) QA
3 30 (3.07%) COBIT
4 12 (1.23%) ISO/IEC 27001
5 10 (1.02%) ISO/IEC 20000
6 7 (0.72%) Sarbanes-Oxley
7 4 (0.41%) PCI DSS
7 4 (0.41%) PMBOK
8 2 (0.20%) Data Quality
9 1 (0.10%) GPG13
9 1 (0.10%) JSP 440
System Software
1 117 (11.98%) Active Directory
2 72 (7.37%) VMware Infrastructure
3 25 (2.56%) NLBS
4 23 (2.35%) Hyper-V
5 15 (1.54%) NFS
6 11 (1.13%) Xen
6 11 (1.13%) Microsoft App-V
7 7 (0.72%) XenApp
8 6 (0.61%) Veritas Cluster Server
9 5 (0.51%) vSphere
9 5 (0.51%) KVM
9 5 (0.51%) Citrix Presentation Server
10 4 (0.41%) XenServer
10 4 (0.41%) vCloud
11 3 (0.31%) VMware ESXi
11 3 (0.31%) XenDesktop
12 2 (0.20%) Terminal Services
13 1 (0.10%) Tivoli Workload Scheduler
13 1 (0.10%) Samba
13 1 (0.10%) VMware ESX
Systems Management
1 25 (2.56%) WSUS
2 23 (2.35%) SCCM
3 15 (1.54%) BladeLogic
4 14 (1.43%) Puppet
4 14 (1.43%) SCOM
5 11 (1.13%) Tivoli
5 11 (1.13%) Opscode Chef
6 9 (0.92%) HP UCMDB
7 8 (0.82%) NetBackup
7 8 (0.82%) RANCID
7 8 (0.82%) AirWatch
8 7 (0.72%) HP Operations Orchestration
9 6 (0.61%) HP Quality Center
9 6 (0.61%) Cisco UCCX
9 6 (0.61%) HP SiteScope
9 6 (0.61%) CA Spectrum
9 6 (0.61%) Control-M
10 5 (0.51%) ITRS Geneos
10 5 (0.51%) Cisco CUCM
10 5 (0.51%) Capistrano
Vendors
1 177 (18.12%) Microsoft
2 95 (9.72%) VMware
2 95 (9.72%) ServiceNow
3 86 (8.80%) Remedy
4 81 (8.29%) Cisco
5 78 (7.98%) HP
6 75 (7.68%) Oracle
7 69 (7.06%) BMC
8 67 (6.86%) Citrix
9 40 (4.09%) CheckPoint
10 37 (3.79%) SAP
11 30 (3.07%) IBM
12 27 (2.76%) Red Hat
13 24 (2.46%) CA
14 22 (2.25%) Google
15 21 (2.15%) Adobe
15 21 (2.15%) Juniper
16 18 (1.84%) F5
17 17 (1.74%) Reuters
18 16 (1.64%) TIBCO
London
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