The table below looks at the statistics for Service Management skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
Service Management
Rank 88 112 131
Rank change year-on-year
+24 +19
Contract jobs citing Service Management 550 458 428
As % of all contract IT jobs located in London 2.32% 1.91% 1.71%
As % of the Processes & Methodologies category 2.91% 2.42% 2.18%
Number of daily rates quoted 348 295 276
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£413 £409 £423
Average daily rate % change year-on-year
+0.97% -3.31%
90% offered a daily rate of more than £262 £270 £250
10% offered a daily rate of more than £600 £550 £560
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 6 6 10
Average hourly rate £17.50 £17.17 £17.25
Average hourly rate % change year-on-year
+1.95% -0.49%
90% offered a hourly rate of more than £16.58 £14.63 £13.77
10% offered a hourly rate of more than £32.20 £22.50 £20.15
UK excluding London average hourly rate £18.52 £14.00 £13.35
% change year-on-year
+32.28% +4.86%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
18886 18915 19605
As % of all contract IT jobs located in London 79.63% 79.01% 78.40%
Number of daily rates quoted 13486 13134 13711
Average daily rate £450 £450 £450
90% offered a daily rate of more than £313 £303 £300
10% offered a daily rate of more than £625 £600 £600
UK excluding London average daily rate £400 £375 £370
% change year-on-year
+6.66% +1.35%
Number of hourly rates quoted 205 216 236
Average hourly rate £22.00 £21.25 £22.50
Average hourly rate % change year-on-year
+3.52% -5.55%
90% offered a hourly rate of more than £13.00 £13.50 £14.02
10% offered a hourly rate of more than £52.50 £45.00 £52.50
UK excluding London average hourly rate £32.50 £25.00 £30.00
% change year-on-year
+30.00% -16.66%

Service Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in London

Service Management
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the London region.

Service Management Daily Rate Trend in London

Service Management
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 28 August 2015.

Service Management Daily Rate Histogram in London

Service Management
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the London region.

Service Management Hourly Rate Trend in London

Service Management
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 28 August 2015.

Service Management Hourly Rate Histogram in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the London region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +34 117 £438 +2.94% 27
Croydon -12 9 £375 +25.00%
Bromley +2 8 £265 -11.66% 1
Docklands, London 0 8 £463 -
Uxbridge +4 4 £213 -50.00% 1
Hammersmith 0 4 £300 +15.38% 1
Canary Wharf -7 4 £438 -5.40%
Chessington - 3 - -
Kingston Upon Thames - 3 £365 -
Paddington - 3 £425 -
Hounslow - 2 £400 - 1
Twickenham - 2 £475 -
Brentford +2 1 £425 -
Southall 0 1 - -
Westminster - 1 - -
Wimbledon - 1 £150 -
Feltham - 1 £445 -
Ilford - 1 £400 -
Service Management
England

Service Management
Top 30 Related IT Skills in London

For the 6 months to 28 August 2015, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 696 (69.88%) ITIL
2 306 (30.72%) ITSM
3 276 (27.71%) Finance
4 196 (19.68%) Service Delivery
5 181 (18.17%) Microsoft
6 176 (17.67%) Windows
7 154 (15.46%) Project Management
8 130 (13.05%) Degree
9 124 (12.45%) PRINCE2
10 117 (11.75%) Change Management
11 115 (11.55%) Active Directory
11 115 (11.55%) Analytical Skills
12 114 (11.45%) MS Office
13 108 (10.84%) Remedy
14 107 (10.74%) SLA
15 99 (9.94%) Security Cleared
16 97 (9.74%) Problem Management
16 97 (9.74%) MS Excel
16 97 (9.74%) VMware
16 97 (9.74%) Banking
17 94 (9.44%) Linux
18 93 (9.34%) Oracle
19 90 (9.04%) ServiceNow
20 88 (8.84%) BMC
21 87 (8.73%) Incident Management
22 85 (8.53%) Remedy ITSM
23 84 (8.43%) Cisco
24 83 (8.33%) Firewall
25 82 (8.23%) ITIL Certification
26 81 (8.13%) Data Centre

Service Management
Top Related IT Skills in London by Category

For the 6 months to 28 August 2015, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 55 (5.52%) MS Exchange
2 47 (4.72%) SharePoint
3 30 (3.01%) Blackberry Enterprise Server
4 26 (2.61%) IIS
5 20 (2.01%) Apache
6 19 (1.91%) Tomcat
7 17 (1.71%) JBoss
8 15 (1.51%) WebSphere
9 11 (1.10%) WebLogic
10 10 (1.00%) Lync
11 8 (0.80%) SharePoint 2013
11 8 (0.80%) WebLogic Portal
11 8 (0.80%) WebSphere Portal
12 7 (0.70%) CMS
13 6 (0.60%) Oracle Workflow
14 5 (0.50%) OpenStack
15 3 (0.30%) SharePoint Server
15 3 (0.30%) Eucalyptus
15 3 (0.30%) Oracle HTTP Server
16 2 (0.20%) BizTalk Server
Applications
1 114 (11.45%) MS Office
2 97 (9.74%) MS Excel
3 46 (4.62%) MS Visio
4 29 (2.91%) MS PowerPoint
5 15 (1.51%) MS Project
6 13 (1.31%) Spreadsheet
7 2 (0.20%) Acrobat
Business Applications
1 85 (8.53%) Remedy ITSM
2 13 (1.31%) Dynamics CRM
3 11 (1.10%) SAP FI/CO
3 11 (1.10%) SAP FI
3 11 (1.10%) SAP CO
4 10 (1.00%) SAP BPC
5 6 (0.60%) Adobe Campaign
5 6 (0.60%) WebTrends
6 5 (0.50%) assyst
7 4 (0.40%) SAP SRM
7 4 (0.40%) RMDS
7 4 (0.40%) SAP GRC
8 3 (0.30%) Agresso
8 3 (0.30%) Dynamics AX
8 3 (0.30%) Maximo
9 2 (0.20%) Cerner Millennium
10 1 (0.10%) Cognos Business Intelligence
10 1 (0.10%) Unica
10 1 (0.10%) SAP HR
10 1 (0.10%) BASE24
Cloud Services
1 32 (3.21%) Amazon AWS
2 17 (1.71%) SaaS
3 10 (1.00%) PaaS
4 9 (0.90%) Cloud Computing
4 9 (0.90%) Office 365
5 8 (0.80%) Microsoft Azure
6 6 (0.60%) Google Analytics
6 6 (0.60%) Adobe Analytics
7 5 (0.50%) Google Apps
8 4 (0.40%) IaaS
9 3 (0.30%) Yammer
9 3 (0.30%) Amazon EC2
10 2 (0.20%) AWS CloudFormation
10 2 (0.20%) Google Drive
10 2 (0.20%) SuccessFactors
11 1 (0.10%) SoftLayer
Communications & Networking
1 83 (8.33%) Firewall
2 73 (7.33%) LAN
3 65 (6.53%) WAN
4 54 (5.42%) SAN
5 47 (4.72%) MPLS
5 47 (4.72%) VPN
6 38 (3.82%) DNS
7 27 (2.71%) LDAP
7 27 (2.71%) BIG-IP
7 27 (2.71%) Network Security
8 26 (2.61%) SSL
8 26 (2.61%) DHCP
8 26 (2.61%) DSL
9 23 (2.31%) Cisco IOS
9 23 (2.31%) Wireless
9 23 (2.31%) NAS
10 19 (1.91%) TCP/IP
10 19 (1.91%) Internet
11 15 (1.51%) Cisco ASA
12 14 (1.41%) IPsec
Database & Business Intelligence
1 40 (4.02%) SQL Server
2 32 (3.21%) Oracle Database
3 22 (2.21%) Oracle Database 11g
4 20 (2.01%) Oracle Reports
5 18 (1.81%) BusinessObjects
6 15 (1.51%) Relational Database
7 13 (1.31%) MySQL
8 12 (1.20%) Data Warehouse
9 11 (1.10%) Sybase ASE
10 8 (0.80%) SQL Server Integration Services
11 7 (0.70%) Oracle Database 10g
11 7 (0.70%) MongoDB
11 7 (0.70%) Crystal Reports
12 6 (0.60%) Oracle BI EE
13 5 (0.50%) SQL Server Reporting Services
13 5 (0.50%) Big Data
13 5 (0.50%) SQL Server 2012
14 4 (0.40%) FileMaker
14 4 (0.40%) Oracle9i Database
14 4 (0.40%) SAP BW
Development Applications
1 25 (2.51%) JIRA
2 10 (1.00%) Git (software)
2 10 (1.00%) Jenkins
3 7 (0.70%) FishEye
3 7 (0.70%) Atlassian Bamboo
3 7 (0.70%) ClearCase
4 5 (0.50%) Artifactory
4 5 (0.50%) Gerrit
5 4 (0.40%) Team Foundation Server
5 4 (0.40%) Subversion
6 2 (0.20%) SilkPerformer
6 2 (0.20%) Selenium
6 2 (0.20%) SoapUI
7 1 (0.10%) Visual Studio
7 1 (0.10%) ERwin
7 1 (0.10%) MSI
General
1 276 (27.71%) Finance
2 97 (9.74%) Banking
3 39 (3.92%) Investment Banking
4 28 (2.81%) Marketing
5 27 (2.71%) Retail
6 26 (2.61%) Legal
7 25 (2.51%) Telecoms
8 22 (2.21%) Law
8 22 (2.21%) Billing
9 19 (1.91%) Publishing
10 13 (1.31%) Financial Institution
11 11 (1.10%) Front Office
12 8 (0.80%) Back Office
12 8 (0.80%) Advertising
13 7 (0.70%) Manufacturing
14 5 (0.50%) Spanish Language
15 4 (0.40%) Aerospace
16 3 (0.30%) French Language
17 2 (0.20%) Pharmaceutical
18 1 (0.10%) Electronics
Job Titles
1 198 (19.88%) Analyst
2 157 (15.76%) Service Manager
3 92 (9.24%) Project Manager
4 86 (8.63%) Architect
5 57 (5.72%) Consultant
6 47 (4.72%) Service Analyst
7 44 (4.42%) Support Analyst
8 43 (4.32%) Delivery Manager
9 38 (3.82%) Services Delivery Manager
10 35 (3.51%) IT Services Manager
11 33 (3.31%) Incident Manager
12 32 (3.21%) Developer
13 31 (3.11%) Business Analyst
13 31 (3.11%) Service Architect
14 30 (3.01%) Applications Support
15 24 (2.41%) Support Engineer
16 23 (2.31%) Network Engineer
17 20 (2.01%) Operations Analyst
17 20 (2.01%) Service Management Analyst
18 19 (1.91%) DBA
Libraries, Frameworks & Software Standards
1 36 (3.61%) Web Services
2 28 (2.81%) XML
3 27 (2.71%) Middleware
4 25 (2.51%) HTML
5 21 (2.11%) .NET
6 19 (1.91%) CSS
7 12 (1.20%) SOAP
8 11 (1.10%) Ajax
8 11 (1.10%) FIX Protocol
9 8 (0.80%) .NET Framework
9 8 (0.80%) WebCenter
9 8 (0.80%) COM
10 7 (0.70%) JDBC
10 7 (0.70%) Java EE
11 6 (0.60%) ASP.NET
12 5 (0.50%) XMPP
12 5 (0.50%) Django
12 5 (0.50%) Sinatra
13 4 (0.40%) REST
13 4 (0.40%) WebSphere MQ
Miscellaneous
1 115 (11.55%) Analytical Skills
2 81 (8.13%) Data Centre
3 56 (5.62%) Management Information System
4 54 (5.42%) CMDB
5 44 (4.42%) Blackberry
6 29 (2.91%) Computer Science
7 25 (2.51%) User Experience
8 18 (1.81%) Clustering
9 17 (1.71%) Replication
10 15 (1.51%) Client/Server
11 14 (1.41%) Thin Client
11 14 (1.41%) Distributed Denial-of-Service
11 14 (1.41%) Fat Client
11 14 (1.41%) FMCG
12 11 (1.10%) Performance Metrics
12 11 (1.10%) NHS
13 9 (0.90%) Equities
14 7 (0.70%) PMI
14 7 (0.70%) Video Conferencing
15 6 (0.60%) Smart Meter
Operating Systems
1 176 (17.67%) Windows
2 94 (9.44%) Linux
3 65 (6.53%) UNIX
4 63 (6.33%) Windows 7
5 59 (5.92%) Windows Server 2008
6 43 (4.32%) Windows Server 2003
7 33 (3.31%) Red Hat Enterprise Linux
8 23 (2.31%) Solaris
9 18 (1.81%) Android
10 11 (1.10%) Apple iOS
11 10 (1.00%) AIX
11 10 (1.00%) Windows 8
12 9 (0.90%) Windows Server 2012
13 8 (0.80%) Windows XP
14 7 (0.70%) Mac OS X
15 6 (0.60%) Oracle Linux
15 6 (0.60%) SUSE
15 6 (0.60%) SUSE Linux Enterprise Server
16 4 (0.40%) Windows Phone
16 4 (0.40%) Mac OS
Processes & Methodologies
1 696 (69.88%) ITIL
2 306 (30.72%) ITSM
3 196 (19.68%) Service Delivery
4 154 (15.46%) Project Management
5 124 (12.45%) PRINCE2
6 117 (11.75%) Change Management
7 97 (9.74%) Problem Management
8 87 (8.73%) Incident Management
9 73 (7.33%) Stakeholder Management
10 66 (6.63%) ITIL V3
11 54 (5.42%) Agile Software Development
11 54 (5.42%) Configuration Management
12 52 (5.22%) Disaster Recovery
13 45 (4.52%) Business Continuity
14 43 (4.32%) Performance Management
15 42 (4.22%) Risk Management
16 41 (4.12%) Release Management
17 40 (4.02%) Supplier Management
17 40 (4.02%) Line Management
18 39 (3.92%) Change Control
Programming Languages
1 78 (7.83%) SQL
2 38 (3.82%) Perl
3 33 (3.31%) PowerShell
4 24 (2.41%) JavaScript
5 22 (2.21%) Python
6 19 (1.91%) Java
7 15 (1.51%) Shell Script
8 13 (1.31%) Ruby
9 10 (1.00%) VBScript
9 10 (1.00%) C
9 10 (1.00%) PL/SQL
10 8 (0.80%) VB.NET
11 7 (0.70%) T-SQL
12 5 (0.50%) Groovy
13 4 (0.40%) PHP
14 3 (0.30%) VB
15 2 (0.20%) NATURAL
15 2 (0.20%) C#
16 1 (0.10%) COBOL
16 1 (0.10%) Korn
Qualifications
1 130 (13.05%) Degree
2 99 (9.94%) Security Cleared
3 82 (8.23%) ITIL Certification
4 38 (3.82%) SC Cleared
5 35 (3.51%) ITIL Foundation Certificate
6 34 (3.41%) Cisco Certification
7 22 (2.21%) PMI Certification
8 19 (1.91%) DV Cleared
9 17 (1.71%) PRINCE2 Certification
9 17 (1.71%) CCNP
10 16 (1.61%) Microsoft Certification
11 15 (1.51%) PMP
11 15 (1.51%) CCNA
12 13 (1.31%) PRINCE2 Practitioner
13 10 (1.00%) ISEB
13 10 (1.00%) MCSE
13 10 (1.00%) ISTQB
14 9 (0.90%) MCP
14 9 (0.90%) CISA
15 8 (0.80%) BC Cleared
Quality Assurance & Compliance
1 107 (10.74%) SLA
2 37 (3.71%) QA
3 22 (2.21%) COBIT
4 15 (1.51%) ISO/IEC 27001
5 12 (1.20%) Sarbanes-Oxley
6 10 (1.00%) ISO/IEC 20000
7 7 (0.70%) PCI DSS
8 3 (0.30%) Data Quality
9 2 (0.20%) PMBOK
9 2 (0.20%) JSP 440
System Software
1 115 (11.55%) Active Directory
2 78 (7.83%) VMware Infrastructure
3 27 (2.71%) NLBS
4 26 (2.61%) Hyper-V
5 17 (1.71%) NFS
6 13 (1.31%) Xen
7 11 (1.10%) Oracle RAC
8 9 (0.90%) XenApp
8 9 (0.90%) Microsoft App-V
9 8 (0.80%) VMware ESX
10 7 (0.70%) Citrix Presentation Server
11 6 (0.60%) Veritas Cluster Server
11 6 (0.60%) vSphere
12 5 (0.50%) KVM
12 5 (0.50%) XenServer
13 4 (0.40%) XenDesktop
13 4 (0.40%) VMware ESXi
13 4 (0.40%) vCloud
14 2 (0.20%) Microsoft Virtual Server
14 2 (0.20%) Terminal Services
Systems Management
1 27 (2.71%) WSUS
2 23 (2.31%) SCCM
3 15 (1.51%) BladeLogic
4 14 (1.41%) Puppet
5 13 (1.31%) SCOM
6 12 (1.20%) Oracle RMAN
6 12 (1.20%) Data Guard
7 11 (1.10%) Opscode Chef
7 11 (1.10%) Tivoli
8 10 (1.00%) RANCID
9 9 (0.90%) NetBackup
10 8 (0.80%) HP UCMDB
10 8 (0.80%) AirWatch
11 7 (0.70%) HP Operations Orchestration
11 7 (0.70%) HP Quality Center
11 7 (0.70%) Control-M
12 6 (0.60%) Cisco UCCX
13 5 (0.50%) Cisco CUCM
13 5 (0.50%) Capistrano
13 5 (0.50%) SCOrch
Vendors
1 181 (18.17%) Microsoft
2 108 (10.84%) Remedy
3 97 (9.74%) VMware
4 93 (9.34%) Oracle
5 90 (9.04%) ServiceNow
6 88 (8.84%) BMC
7 84 (8.43%) Cisco
8 63 (6.33%) HP
9 55 (5.52%) Citrix
10 43 (4.32%) SAP
11 40 (4.02%) CheckPoint
12 34 (3.41%) Red Hat
13 29 (2.91%) IBM
14 26 (2.61%) Sybase
15 25 (2.51%) Juniper
16 24 (2.41%) Google
17 22 (2.21%) CA
18 19 (1.91%) NetApp
18 19 (1.91%) F5
19 17 (1.71%) Dell
London
Experis IT
Posted: 17 hours ago
City, London
Harris Global
Posted: Yesterday
West London
Lorien Resourcing
Rate: £400 - £450 per day
Posted: Yesterday
London
E-synergy Solutions
Rate: £550 - £600 per day
Posted: Yesterday
City, London
HAYS INFORMATION TECHNOLOGY
Posted: Yesterday
City of London
Nigel Frank International Limited - Newcastle
Rate: £300 - £400 per day
Posted: Yesterday
London
Commonwealth Secretariat
Rate: Competitive
Posted: 2 days ago
City, London
HAYS INFORMATION TECHNOLOGY
Posted: 2 days ago
City of London
Interquest - IQ Tech
Rate: £400 - £450 per day
Posted: 2 days ago
London
LA International
Rate: £700 per day + (Negotiable)
Posted: 3 days ago
London
JPNG Recruitment
Rate: £125 - £150 per day
Posted: 3 days ago
London
Lawrence Harvey Enterprise
Rate: £450 - £500 per day
Posted: 3 days ago
London
Lorien Resourcing
Posted: 4 days ago
West London
Artemis Recruitment Ltd
Rate: Up to £600 per day
Posted: 4 days ago
London
Reed Technology
Rate: £280 - £350 per day
Posted: 6 days ago
City of London
Hays IT - Uk Posting account
Rate: £401 per day
Posted: 7 days ago
City of London
Hays IT - Uk Posting account
Rate: £300.00 - £350.00 per annum
Posted: 8 days ago
City of London
Hays IT - Uk Posting account
Posted: 9 days ago
City of London
Nigel Frank International Limited - Newcastle
Rate: £200 - £300 per day
Posted: 10 days ago
City of London
Nigel Frank International Limited - Newcastle
Rate: £200 - £275 per day
Posted: 22 days ago