The table below looks at the statistics for Service Management skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 30 January 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
30 Jan 2015
Same period 2014 Same period 2013
Service Management
Rank 87 96 110
Rank change year-on-year
+9 +14
Contract jobs citing Service Management 492 462 359
As % of all contract IT jobs located in London 2.33% 2.14% 1.86%
As % of the Processes & Methodologies category 2.98% 2.74% 2.41%
Number of daily rates quoted 321 307 229
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£450 £425 £375
Average daily rate % change year-on-year
+5.88% +13.33%
90% offered a daily rate of more than £300 £278 £238
10% offered a daily rate of more than £570 £625 £500
UK excluding London average daily rate £375 £352 £350
% change year-on-year
+6.53% +0.57%
Number of hourly rates quoted 6 10 8
Average hourly rate £15.00 £15.00 £47.75
Average hourly rate % change year-on-year
- -68.58%
90% offered a hourly rate of more than £14.88 £11.00 £27.45
10% offered a hourly rate of more than £80.50 £21.50 £135.00
UK excluding London average hourly rate £14.69 £17.68 £17.75
% change year-on-year
-16.90% -0.42%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
16509 16851 14875
As % of all contract IT jobs located in London 78.15% 78.18% 76.95%
Number of daily rates quoted 11820 11613 10314
Average daily rate £450 £445 £425
Average daily rate % change year-on-year
+1.12% +4.70%
90% offered a daily rate of more than £313 £300 £300
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £398 £375 £363
% change year-on-year
+6.00% +3.44%
Number of hourly rates quoted 184 235 295
Average hourly rate £22.00 £23.50 £27.00
Average hourly rate % change year-on-year
-6.38% -12.96%
90% offered a hourly rate of more than £12.04 £13.15 £13.50
10% offered a hourly rate of more than £52.50 £77.50 £50.00
UK excluding London average hourly rate £26.00 £27.50 £31.32
% change year-on-year
-5.45% -12.19%

Service Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in London

Service Management
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the London region.

Service Management Daily Rate Trend in London

Service Management
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 30 January 2015.

Service Management Daily Rate Histogram in London

Service Management
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the London region.

Service Management Hourly Rate Trend in London

Service Management
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 30 January 2015.

Service Management Hourly Rate Histogram in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the London region over the 3 months to 30 January 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +16 126 £450 +12.50% 46
Croydon +2 13 £388 -
Kingston Upon Thames - 12 £324 -
Bromley - 5 £275 - 2
Canary Wharf +10 2 £450 -
Edgware - 1 £530 -
Carshalton - - - -
Chessington - - - - 1
Rainham - - - - 1
Surbiton - - - - 1
Teddington - - - - 1
Uxbridge - - - -
West Drayton - - - -
Hillingdon - - - -
Docklands, London - - - -
Service Management
England

Service Management
Top 30 Related IT Skills in London

For the 6 months to 30 January 2015, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 732 (68.09%) ITIL
2 244 (22.70%) Finance
3 241 (22.42%) ITSM
4 224 (20.84%) Service Delivery
5 176 (16.37%) Change Management
6 158 (14.70%) Windows
7 153 (14.23%) Project Management
7 153 (14.23%) Security Cleared
8 142 (13.21%) Degree
9 137 (12.74%) Microsoft
10 127 (11.81%) Analytical Skills
11 121 (11.26%) Incident Management
12 114 (10.60%) SC Cleared
13 111 (10.33%) Stakeholder Management
13 111 (10.33%) Banking
14 109 (10.14%) Cisco
15 107 (9.95%) UNIX
16 101 (9.40%) SQL
16 101 (9.40%) Problem Management
17 96 (8.93%) Oracle
18 95 (8.84%) ITIL V3
19 94 (8.74%) SLA
20 90 (8.37%) PRINCE2
21 83 (7.72%) MS Office
21 83 (7.72%) Active Directory
22 82 (7.63%) ITIL Certification
23 79 (7.35%) Firewall
24 78 (7.26%) Management Information System
25 77 (7.16%) Citrix
26 72 (6.70%) Configuration Management

Service Management
Top Related IT Skills in London by Category

For the 6 months to 30 January 2015, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 35 (3.26%) SharePoint
2 25 (2.33%) MS Exchange
3 18 (1.67%) Blackberry Enterprise Server
4 16 (1.49%) WebLogic
5 14 (1.30%) IIS
6 9 (0.84%) Apache
6 9 (0.84%) WebSphere
7 6 (0.56%) Lync
7 6 (0.56%) OpenStack
7 6 (0.56%) CMS
8 5 (0.47%) NetWeaver
8 5 (0.47%) IBM Notes
8 5 (0.47%) SharePoint 2013
8 5 (0.47%) Exchange Server 2010
9 4 (0.37%) MS Project Server
10 3 (0.28%) Confluence
10 3 (0.28%) TIBCO EMS
10 3 (0.28%) Node.js
10 3 (0.28%) Eucalyptus
11 2 (0.19%) Tomcat
Applications
1 83 (7.72%) MS Office
2 57 (5.30%) MS Excel
3 34 (3.16%) MS PowerPoint
4 28 (2.60%) MS Visio
5 11 (1.02%) MS Project
6 3 (0.28%) Spreadsheet
7 1 (0.093%) InfoPath
Business Applications
1 63 (5.86%) Remedy ITSM
2 5 (0.47%) assyst
3 4 (0.37%) SAP Oil and Gas
3 4 (0.37%) Cerner Millennium
3 4 (0.37%) Oracle EBS
4 3 (0.28%) Dynamics CRM
5 2 (0.19%) Maximo
5 2 (0.19%) SAP FI
6 1 (0.093%) SAP APO
6 1 (0.093%) SAP SM
6 1 (0.093%) SAP CO
6 1 (0.093%) Cognos TM1
6 1 (0.093%) SAP FI/CO
6 1 (0.093%) SAP BPC
6 1 (0.093%) Magento
6 1 (0.093%) ION MarketView
6 1 (0.093%) Documaker
6 1 (0.093%) Oracle EBS R12
6 1 (0.093%) SAP FI-AP
Cloud Services
1 14 (1.30%) SaaS
2 11 (1.02%) Google Apps
3 6 (0.56%) IaaS
4 4 (0.37%) Cloud Computing
4 4 (0.37%) Microsoft Azure
5 3 (0.28%) PaaS
5 3 (0.28%) Office 365
6 1 (0.093%) Amazon S3
6 1 (0.093%) Yammer
Communications & Networking
1 79 (7.35%) Firewall
2 65 (6.05%) WAN
3 50 (4.65%) LAN
4 42 (3.91%) DNS
5 41 (3.81%) VPN
6 33 (3.07%) Cisco ASA
6 33 (3.07%) Network Security
7 31 (2.88%) MPLS
8 29 (2.70%) NetScaler
9 28 (2.60%) DHCP
10 27 (2.51%) SAN
11 25 (2.33%) BGP
12 24 (2.23%) LDAP
12 24 (2.23%) Internet
13 23 (2.14%) IPsec
14 22 (2.05%) VLAN
14 22 (2.05%) Cisco Nexus
15 21 (1.95%) TCP/IP
15 21 (1.95%) Ethernet
15 21 (1.95%) Wireless
Database & Business Intelligence
1 35 (3.26%) Oracle Database
2 34 (3.16%) SQL Server
3 23 (2.14%) Relational Database
4 13 (1.21%) DB2
4 13 (1.21%) Data Warehouse
5 12 (1.12%) RDBMS
6 11 (1.02%) Data Mining
7 10 (0.93%) Oracle Database 11g
7 10 (0.93%) SQL Server Reporting Services
8 7 (0.65%) VLDB
9 6 (0.56%) Big Data
9 6 (0.56%) BusinessObjects
9 6 (0.56%) Oracle Reports
9 6 (0.56%) MySQL
10 4 (0.37%) SAP HANA
10 4 (0.37%) MS Access
10 4 (0.37%) EDRMS
11 3 (0.28%) SQLPlus
11 3 (0.28%) Oracle9i Database
11 3 (0.28%) Oracle Database 10g
Development Applications
1 22 (2.05%) Toad
2 18 (1.67%) JIRA
3 15 (1.40%) ClearQuest
4 14 (1.30%) Jenkins
5 13 (1.21%) JUnit
5 13 (1.21%) Eclipse
6 12 (1.12%) ClearCase
7 11 (1.02%) Subversion
8 10 (0.93%) Artifactory
9 8 (0.74%) Maven
9 8 (0.74%) Ant
10 4 (0.37%) Visual Studio
11 3 (0.28%) Oracle Forms
11 3 (0.28%) Git (software)
11 3 (0.28%) Team Foundation Server
12 2 (0.19%) Oracle APEX
13 1 (0.093%) MSI
13 1 (0.093%) Introscope
13 1 (0.093%) Atlassian Bamboo
General
1 244 (22.70%) Finance
2 111 (10.33%) Banking
3 37 (3.44%) Retail
4 34 (3.16%) Investment Banking
5 29 (2.70%) Law
6 23 (2.14%) Telecoms
7 22 (2.05%) Legal
8 20 (1.86%) Front Office
9 18 (1.67%) Games
10 15 (1.40%) Manufacturing
11 11 (1.02%) Publishing
12 9 (0.84%) Billing
12 9 (0.84%) Back Office
13 8 (0.74%) Local Government
13 8 (0.74%) Pharmaceutical
14 7 (0.65%) Spanish Language
15 6 (0.56%) Marketing
15 6 (0.56%) Retail Banking
15 6 (0.56%) International Banking
15 6 (0.56%) Advertising
Job Titles
1 249 (23.16%) Analyst
2 124 (11.53%) Service Manager
3 121 (11.26%) Architect
4 86 (8.00%) Service Analyst
5 70 (6.51%) Consultant
6 68 (6.33%) Project Manager
7 66 (6.14%) Business Analyst
8 46 (4.28%) Enterprise Architect
9 42 (3.91%) Developer
10 31 (2.88%) Delivery Manager
11 30 (2.79%) Support Analyst
12 28 (2.60%) Services Delivery Manager
12 28 (2.60%) Network Engineer
13 25 (2.33%) Service Management Analyst
14 24 (2.23%) Designer
14 24 (2.23%) Service Desk Analyst
14 24 (2.23%) Applications Support
15 23 (2.14%) Infrastructure Manager
16 21 (1.95%) Senior Consultant
16 21 (1.95%) Transition Manager
Libraries, Frameworks & Software Standards
1 43 (4.00%) Web Services
2 38 (3.53%) XML
3 36 (3.35%) HTML
4 27 (2.51%) SOAP
5 22 (2.05%) CSS
6 21 (1.95%) JSP
6 21 (1.95%) FIX Protocol
7 17 (1.58%) Ajax
8 14 (1.30%) Servlets
8 14 (1.30%) Struts
8 14 (1.30%) J2EE
8 14 (1.30%) Middleware
9 13 (1.21%) Spring
9 13 (1.21%) Hibernate
10 11 (1.02%) COM
11 10 (0.93%) CGI
12 9 (0.84%) Apache CXF
13 8 (0.74%) Regular Expression
14 7 (0.65%) REST
15 6 (0.56%) Oracle Fusion
Miscellaneous
1 127 (11.81%) Analytical Skills
2 78 (7.26%) Management Information System
3 54 (5.02%) Computer Science
4 46 (4.28%) CMDB
5 26 (2.42%) Blackberry
6 20 (1.86%) User Experience
7 14 (1.30%) Online Games
8 13 (1.21%) Performance Metrics
9 12 (1.12%) Data Protection Act
9 12 (1.12%) Open Source
9 12 (1.12%) CESG
10 11 (1.02%) Clustering
10 11 (1.02%) Video Conferencing
10 11 (1.02%) Mathematics
10 11 (1.02%) Statistics
11 10 (0.93%) Fat Client
11 10 (0.93%) CESG CLAS
11 10 (0.93%) Thin Client
12 9 (0.84%) PMI
13 8 (0.74%) NHS
Operating Systems
1 158 (14.70%) Windows
2 107 (9.95%) UNIX
3 65 (6.05%) Linux
4 37 (3.44%) Windows Server 2003
5 35 (3.26%) Windows 7
6 31 (2.88%) Windows Server 2008
7 28 (2.60%) AIX
8 23 (2.14%) Solaris
9 21 (1.95%) Windows XP
10 14 (1.30%) Oracle Linux
10 14 (1.30%) SUSE
11 13 (1.21%) Android
12 10 (0.93%) Apple iOS
13 8 (0.74%) Mac OS
14 6 (0.56%) Windows 8
14 6 (0.56%) SUSE Linux Enterprise Server
14 6 (0.56%) Red Hat Enterprise Linux
14 6 (0.56%) Mac OS X
15 4 (0.37%) Windows NT
15 4 (0.37%) Windows 2000
Processes & Methodologies
1 732 (68.09%) ITIL
2 241 (22.42%) ITSM
3 224 (20.84%) Service Delivery
4 176 (16.37%) Change Management
5 153 (14.23%) Project Management
6 121 (11.26%) Incident Management
7 111 (10.33%) Stakeholder Management
8 101 (9.40%) Problem Management
9 95 (8.84%) ITIL V3
10 90 (8.37%) PRINCE2
11 72 (6.70%) Configuration Management
12 62 (5.77%) TOGAF
13 57 (5.30%) Continuous Improvement
14 53 (4.93%) Release Management
15 52 (4.84%) Business Analysis
16 51 (4.74%) Line Management
16 51 (4.74%) Agile Software Development
17 50 (4.65%) Migration
18 42 (3.91%) Risk Management
18 42 (3.91%) Disaster Recovery
Programming Languages
1 101 (9.40%) SQL
2 45 (4.19%) Java
3 26 (2.42%) PL/SQL
4 24 (2.23%) JavaScript
5 21 (1.95%) Perl
6 17 (1.58%) C
7 10 (0.93%) Korn
8 9 (0.84%) Shell Script
8 9 (0.84%) Python
8 9 (0.84%) PHP
8 9 (0.84%) Ruby
9 5 (0.47%) C#
9 5 (0.47%) C++
10 4 (0.37%) VBA
10 4 (0.37%) VBScript
11 3 (0.28%) XPath
12 2 (0.19%) Groovy
12 2 (0.19%) PowerShell
13 1 (0.093%) VB
13 1 (0.093%) VB6
Qualifications
1 153 (14.23%) Security Cleared
2 142 (13.21%) Degree
3 114 (10.60%) SC Cleared
4 82 (7.63%) ITIL Certification
5 33 (3.07%) Cisco Certification
6 32 (2.98%) ITIL Foundation Certificate
7 22 (2.05%) CISSP
8 19 (1.77%) DV Cleared
9 18 (1.67%) PRINCE2 Practitioner
10 16 (1.49%) PMI Certification
11 12 (1.12%) ISEB
11 12 (1.12%) Sun Certification
12 11 (1.02%) Oracle Certification
12 11 (1.02%) CCNP
13 9 (0.84%) Microsoft Certification
13 9 (0.84%) OCPJP
14 8 (0.74%) PMP
15 7 (0.65%) MCP
15 7 (0.65%) CTC Cleared
16 6 (0.56%) Six Sigma Green Belt
Quality Assurance & Compliance
1 94 (8.74%) SLA
2 23 (2.14%) ISO/IEC 27001
2 23 (2.14%) COBIT
3 20 (1.86%) QA
4 5 (0.47%) ISO 9001
4 5 (0.47%) PCI DSS
5 2 (0.19%) GxP
5 2 (0.19%) ISO 9000
6 1 (0.093%) Sarbanes-Oxley
6 1 (0.093%) 21 CFR Part 11
6 1 (0.093%) GCP
6 1 (0.093%) GMP
System Software
1 83 (7.72%) Active Directory
2 37 (3.44%) VMware Infrastructure
3 14 (1.30%) Hyper-V
4 12 (1.12%) VMware ESX
5 11 (1.02%) vSphere
5 11 (1.02%) XenApp
5 11 (1.02%) NLBS
6 8 (0.74%) FreeRADIUS
6 8 (0.74%) Xen
6 8 (0.74%) Firmware
7 7 (0.65%) Citrix Presentation Server
8 6 (0.56%) Veritas Cluster Server
9 5 (0.47%) VMware Workstation
9 5 (0.47%) Oracle RAC
9 5 (0.47%) PowerHA
10 4 (0.37%) XenDesktop
10 4 (0.37%) Microsoft App-V
11 2 (0.19%) Microsoft Virtual Server
11 2 (0.19%) VMware Server
12 1 (0.093%) Terminal Server
Systems Management
1 24 (2.23%) CA Spectrum
2 19 (1.77%) Cisco CUCM
3 15 (1.40%) Cisco UCCX
4 14 (1.30%) WSUS
5 13 (1.21%) HP SiteScope
6 12 (1.12%) HP UCMDB
7 10 (0.93%) Cisco UCCE
8 8 (0.74%) HP Quality Center
8 8 (0.74%) Backup Exec
9 7 (0.65%) Oracle Enterprise Manager
9 7 (0.65%) SCOM
9 7 (0.65%) Opscode Chef
9 7 (0.65%) Puppet
10 6 (0.56%) HP Operations Orchestration
10 6 (0.56%) NetBackup
11 5 (0.47%) Norton AntiVirus
11 5 (0.47%) Tivoli
12 4 (0.37%) SCCM
13 3 (0.28%) BMC PATROL
13 3 (0.28%) Control-M
Vendors
1 137 (12.74%) Microsoft
2 109 (10.14%) Cisco
3 96 (8.93%) Oracle
4 77 (7.16%) Citrix
5 69 (6.42%) HP
6 67 (6.23%) Remedy
7 66 (6.14%) BMC
8 60 (5.58%) VMware
9 45 (4.19%) ServiceNow
10 35 (3.26%) CA
11 34 (3.16%) CheckPoint
12 30 (2.79%) Juniper
13 29 (2.70%) SAP
14 23 (2.14%) Red Hat
14 23 (2.14%) IBM
15 16 (1.49%) Salesforce.com
16 15 (1.40%) EMC
16 15 (1.40%) F5
17 11 (1.02%) NetApp
17 11 (1.02%) Business Objects
North West London
asos
Posted: 5 hours ago
Central London
Vadis People
Rate: £0 - £15 per hour
Posted: 23 hours ago
City, London
Vadis People
Rate: £0 - £15 per hour
Posted: 23 hours ago
London
Templeton and Partners - SAP & UK Account
Rate: £600 - 700 per day
Posted: Yesterday
London
Templeton and Partners - SAP & UK Account
Rate: £650 - 750 per day
Posted: Yesterday
South East London
Keystream Resources Limited
Rate: £300 per day
Posted: Yesterday
London
Hays IT - Uk Posting account
Rate: £400.00 - £450.00 per day
Posted: Yesterday
City, London
LA International
Rate: £100 - £175 per day
Posted: 2 days ago
City of London
Hays IT - Uk Posting account
Rate: £400.00 - £600.00 per day + Negotiable
Posted: 2 days ago
City, London
Hays Finance Technology
Rate: £500.00 - £600.00 per annum
Posted: 2 days ago
London
TEKsystems
Rate: £300 - £350 per day
Posted: 2 days ago
City, London
Roc Search
Posted: 2 days ago
London
McGregor Boyall
Rate: Excellent rates
Posted: 2 days ago
London
TEKsystems
Posted: 3 days ago
City, London
Harris Global
Posted: 3 days ago
City, London
Harris Global
Posted: 3 days ago
West London
Experis Ltd
Posted: 3 days ago
London
Forman Computer Staff
Rate: From £400 to £450 per annum
Posted: 3 days ago
London
Global Technology Solutions Ltd
Rate: £450 - £650 per day
Posted: 3 days ago
West London
Lorien Resourcing
Rate: £450 - £475 per day
Posted: 3 days ago