The table below looks at the statistics for Service Management skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
Service Management
Rank 83 111 136
Rank change year-on-year
+28 +25
Contract jobs citing Service Management 544 499 410
As % of all contract IT jobs located in London 2.24% 1.98% 1.60%
As % of the Processes & Methodologies category 2.89% 2.55% 2.12%
Number of daily rates quoted 341 346 250
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£420 £425 £405
Average daily rate % change year-on-year
-1.17% +4.93%
90% offered a daily rate of more than £270 £275 £250
10% offered a daily rate of more than £600 £575 £550
UK excluding London average daily rate £360 £350 £360
% change year-on-year
+2.85% -2.77%
Number of hourly rates quoted 9 8 14
Average hourly rate £14.75 £18.00 £19.00
Average hourly rate % change year-on-year
-18.05% -5.26%
90% offered a hourly rate of more than £13.03 £13.38 £12.50
10% offered a hourly rate of more than £21.00 £20.45 £64.15
UK excluding London average hourly rate £15.00 £14.00 £15.25
% change year-on-year
+7.14% -8.19%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
18814 19549 19359
As % of all contract IT jobs located in London 77.64% 77.50% 75.47%
Number of daily rates quoted 13400 13696 13116
Average daily rate £450 £450 £440
Average daily rate % change year-on-year
- +2.27%
90% offered a daily rate of more than £300 £300 £300
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £365 £365
% change year-on-year
+2.73% -
Number of hourly rates quoted 236 227 357
Average hourly rate £21.62 £21.00 £32.50
Average hourly rate % change year-on-year
+2.95% -35.38%
90% offered a hourly rate of more than £13.00 £13.00 £15.52
10% offered a hourly rate of more than £53.50 £53.00 £50.00
UK excluding London average hourly rate £26.83 £30.00 £28.50
% change year-on-year
-10.56% +5.26%

Service Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in London

Service Management
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the London region.

Service Management Daily Rate Trend in London

Service Management
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 1 October 2014.

Service Management Daily Rate Histogram in London

Service Management
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the London region.

Service Management Hourly Rate Trend in London

Service Management
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 1 October 2014.

Service Management Hourly Rate Histogram in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the London region over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -6 101 £425 +6.25% 40
Uxbridge -8 7 £425 +13.33% 1
West Drayton - 5 £475 - 2
Docklands, London +8 3 £501 -9.00%
Greenwich +1 3 £412 -
Canary Wharf +16 1 £450 -25.00%
Croydon -11 1 - - 3
Hounslow - 1 £290 -
Bromley - 1 - -
Hammersmith - 1 £260 -
Chiswick - - - -
Paddington - - - -
Chessington - - - - 1
Wembley - - - -
Westminster - - - -
Kingston Upon Thames - - - - 3
Ruislip - - - -
Surbiton - - - - 1
Greenford - - - -
Harrow - - - -
Hayes - - - -
Service Management
England

Service Management
Top 30 Related IT Skills in London

For the 6 months to 1 October 2014, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 686 (69.29%) ITIL
2 228 (23.03%) ITSM
3 197 (19.90%) Finance
4 188 (18.99%) Service Delivery
5 178 (17.98%) Project Management
6 175 (17.68%) Windows
7 161 (16.26%) Microsoft
8 149 (15.05%) Security Cleared
9 142 (14.34%) Analytical Skills
10 124 (12.53%) Change Management
11 118 (11.92%) Active Directory
12 113 (11.41%) Degree
13 112 (11.31%) PRINCE2
14 105 (10.61%) SLA
15 103 (10.40%) Cisco
15 103 (10.40%) Oracle
16 101 (10.20%) Incident Management
17 98 (9.90%) MS Office
18 96 (9.70%) Banking
19 93 (9.39%) Problem Management
20 92 (9.29%) SC Cleared
21 88 (8.89%) Remedy
22 86 (8.69%) ITIL V3
23 85 (8.59%) Stakeholder Management
24 78 (7.88%) SQL
25 76 (7.68%) Firewall
26 73 (7.37%) VMware
26 73 (7.37%) MS Excel
27 72 (7.27%) HP
27 72 (7.27%) Management Information System

Service Management
Top Related IT Skills in London by Category

For the 6 months to 1 October 2014, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 51 (5.15%) MS Exchange
2 28 (2.83%) SharePoint
2 28 (2.83%) Blackberry Enterprise Server
3 19 (1.92%) IIS
4 16 (1.62%) Exchange Server 2010
5 11 (1.11%) CMS
6 9 (0.91%) SharePoint 2013
7 8 (0.81%) Apache
8 7 (0.71%) Lync
8 7 (0.71%) WebLogic
9 6 (0.61%) OpenStack
10 5 (0.51%) WebSphere
10 5 (0.51%) BizTalk Server
11 4 (0.40%) Tomcat
11 4 (0.40%) WebSphere Process Server
11 4 (0.40%) Exchange Server 2003
12 3 (0.30%) Eucalyptus
12 3 (0.30%) Confluence
12 3 (0.30%) NetWeaver
13 2 (0.20%) SAS
Applications
1 98 (9.90%) MS Office
2 73 (7.37%) MS Excel
3 25 (2.53%) MS PowerPoint
4 23 (2.32%) MS Visio
5 21 (2.12%) MS Project
6 8 (0.81%) Spreadsheet
7 2 (0.20%) SPSS
Business Applications
1 72 (7.27%) Remedy ITSM
2 7 (0.71%) assyst
3 6 (0.61%) Cognos TM1
4 5 (0.51%) Cognos Business Intelligence
5 3 (0.30%) Oracle Applications
6 2 (0.20%) SAP FI
6 2 (0.20%) SiteCatalyst
7 1 (0.10%) SAP BPC
7 1 (0.10%) Magento
7 1 (0.10%) Remedy AR System
7 1 (0.10%) SAP FI-AP
7 1 (0.10%) SAP Oil and Gas
7 1 (0.10%) SAP CO
7 1 (0.10%) SAP FI/CO
7 1 (0.10%) SAP SM
7 1 (0.10%) BusinessWorks
7 1 (0.10%) SAP HR
7 1 (0.10%) Oracle Financials
Cloud Services
1 19 (1.92%) SaaS
2 6 (0.61%) Office 365
3 4 (0.40%) Microsoft Azure
3 4 (0.40%) IaaS
4 3 (0.30%) Cloud Computing
5 2 (0.20%) PaaS
5 2 (0.20%) Google Apps
Communications & Networking
1 76 (7.68%) Firewall
2 53 (5.35%) DNS
3 45 (4.55%) WAN
4 40 (4.04%) LAN
5 35 (3.54%) SAN
6 30 (3.03%) DHCP
7 28 (2.83%) MPLS
8 27 (2.73%) VPN
9 23 (2.32%) Cisco ASA
9 23 (2.32%) TCP/IP
10 22 (2.22%) Internet
11 21 (2.12%) BIG-IP
11 21 (2.12%) DSL
12 19 (1.92%) LDAP
13 17 (1.72%) VLAN
13 17 (1.72%) Ethernet
14 16 (1.62%) Cisco Nexus
14 16 (1.62%) NetScaler
15 13 (1.31%) IPsec
16 12 (1.21%) Network Security
Database & Business Intelligence
1 52 (5.25%) SQL Server
2 33 (3.33%) Data Warehouse
3 30 (3.03%) Oracle Database
4 16 (1.62%) SQL Server Reporting Services
5 14 (1.41%) DB2
6 12 (1.21%) Relational Database
7 11 (1.11%) Oracle Database 11g
8 10 (1.01%) VLDB
9 8 (0.81%) OLAP
9 8 (0.81%) Oracle Reports
9 8 (0.81%) SQL Server Integration Services
10 7 (0.71%) SQL Server Analysis Services
11 6 (0.61%) MS Access
11 6 (0.61%) Cognos Framework Manager
11 6 (0.61%) Cognos Metric Studio
11 6 (0.61%) Big Data
12 5 (0.51%) Oracle Exadata
12 5 (0.51%) Data Mining
13 4 (0.40%) Oracle Database 10g
13 4 (0.40%) BusinessObjects
Development Applications
1 12 (1.21%) Toad
2 10 (1.01%) ClearQuest
3 7 (0.71%) JIRA
4 4 (0.40%) Team Foundation Server
4 4 (0.40%) Jenkins
5 3 (0.30%) Git (software)
6 2 (0.20%) Oracle APEX
6 2 (0.20%) SQL Server Management Studio (SSMS)
7 1 (0.10%) Artifactory
7 1 (0.10%) DbUnit
7 1 (0.10%) PHPUnit
7 1 (0.10%) Hudson
7 1 (0.10%) Behat
7 1 (0.10%) StarTeam
7 1 (0.10%) Maven
7 1 (0.10%) Subversion
7 1 (0.10%) QuickTest Pro
7 1 (0.10%) PVCS
7 1 (0.10%) Ant
7 1 (0.10%) JUnit
General
1 197 (19.90%) Finance
2 96 (9.70%) Banking
3 42 (4.24%) Retail
4 27 (2.73%) Telecoms
5 25 (2.53%) Law
6 19 (1.92%) Investment Banking
7 18 (1.82%) Games
8 17 (1.72%) Manufacturing
9 16 (1.62%) Legal
9 16 (1.62%) Publishing
10 13 (1.31%) Marketing
11 12 (1.21%) Back Office
12 11 (1.11%) Financial Institution
13 8 (0.81%) Pharmaceutical
14 6 (0.61%) Front Office
15 4 (0.40%) International Banking
15 4 (0.40%) Retail Banking
16 3 (0.30%) Corporate Banking
16 3 (0.30%) Spanish Language
16 3 (0.30%) Advertising
Job Titles
1 269 (27.17%) Analyst
2 100 (10.10%) Service Manager
3 95 (9.60%) Service Analyst
4 91 (9.19%) Architect
4 91 (9.19%) Project Manager
5 45 (4.55%) Consultant
6 43 (4.34%) Business Analyst
7 27 (2.73%) Enterprise Architect
8 26 (2.63%) Support Analyst
8 26 (2.63%) Designer
9 24 (2.42%) Administrator
9 24 (2.42%) Delivery Manager
10 22 (2.22%) Solutions Architect
10 22 (2.22%) Service Management Analyst
11 21 (2.12%) Services Delivery Manager
12 20 (2.02%) Infrastructure Manager
12 20 (2.02%) Service Desk Analyst
13 18 (1.82%) Developer
13 18 (1.82%) Process Analyst
13 18 (1.82%) Incident Analyst
Libraries, Frameworks & Software Standards
1 13 (1.31%) HTML
2 11 (1.11%) CSS
2 11 (1.11%) Web Services
3 10 (1.01%) XML
4 8 (0.81%) HTML5
5 6 (0.61%) Middleware
5 6 (0.61%) Regular Expression
5 6 (0.61%) MEAP
6 5 (0.51%) Oracle Streams
7 4 (0.40%) .NET
7 4 (0.40%) SOAP
7 4 (0.40%) WebSphere MQ
7 4 (0.40%) Java EE
8 3 (0.30%) Software Packaging
8 3 (0.30%) FIX Protocol
8 3 (0.30%) OLE
8 3 (0.30%) XSLT
8 3 (0.30%) JSP
8 3 (0.30%) CGI
9 2 (0.20%) J2EE
Miscellaneous
1 142 (14.34%) Analytical Skills
2 72 (7.27%) Management Information System
3 36 (3.64%) Blackberry
4 35 (3.54%) Computer Science
5 30 (3.03%) CMDB
6 22 (2.22%) Statistics
7 20 (2.02%) Thin Client
7 20 (2.02%) Fat Client
8 19 (1.92%) Data Protection Act
9 18 (1.82%) Mobile App
10 16 (1.62%) Mathematics
11 15 (1.52%) Client/Server
12 14 (1.41%) Online Games
12 14 (1.41%) User Experience
13 13 (1.31%) PMI
14 12 (1.21%) CESG
15 11 (1.11%) Replication
15 11 (1.11%) NHS
16 10 (1.01%) CESG CLAS
17 9 (0.91%) SWIFT
Operating Systems
1 175 (17.68%) Windows
2 66 (6.67%) Linux
3 63 (6.36%) UNIX
4 46 (4.65%) Windows Server 2003
5 42 (4.24%) Windows Server 2008
6 41 (4.14%) Windows 7
7 38 (3.84%) Windows XP
8 14 (1.41%) AIX
9 13 (1.31%) Android
10 11 (1.11%) Apple iOS
10 11 (1.11%) Solaris
11 9 (0.91%) Oracle Linux
12 8 (0.81%) Windows 8
13 6 (0.61%) SUSE
13 6 (0.61%) Red Hat Enterprise Linux
14 5 (0.51%) Windows NT
15 4 (0.40%) Windows 2000
15 4 (0.40%) HPUX
15 4 (0.40%) Ubuntu
15 4 (0.40%) CentOS
Processes & Methodologies
1 686 (69.29%) ITIL
2 228 (23.03%) ITSM
3 188 (18.99%) Service Delivery
4 178 (17.98%) Project Management
5 124 (12.53%) Change Management
6 112 (11.31%) PRINCE2
7 101 (10.20%) Incident Management
8 93 (9.39%) Problem Management
9 86 (8.69%) ITIL V3
10 85 (8.59%) Stakeholder Management
11 64 (6.46%) Agile Software Development
12 60 (6.06%) Performance Management
13 57 (5.76%) Disaster Recovery
14 54 (5.45%) Configuration Management
15 53 (5.35%) Continuous Improvement
16 52 (5.25%) Migration
17 46 (4.65%) Risk Management
18 40 (4.04%) TOGAF
19 39 (3.94%) Release Management
20 32 (3.23%) Supplier Management
Programming Languages
1 78 (7.88%) SQL
2 31 (3.13%) C
3 19 (1.92%) PowerShell
4 17 (1.72%) Shell Script
5 15 (1.52%) VB
6 14 (1.41%) JavaScript
7 12 (1.21%) Java
8 11 (1.11%) VBA
8 11 (1.11%) PL/SQL
9 10 (1.01%) Perl
10 5 (0.51%) PHP
10 5 (0.51%) T-SQL
11 4 (0.40%) Korn
12 3 (0.30%) XPath
12 3 (0.30%) VBScript
12 3 (0.30%) C#
13 2 (0.20%) Python
14 1 (0.10%) Bash Shell
14 1 (0.10%) C++
Qualifications
1 149 (15.05%) Security Cleared
2 113 (11.41%) Degree
3 92 (9.29%) SC Cleared
4 69 (6.97%) ITIL Certification
5 54 (5.45%) ITIL Foundation Certificate
6 32 (3.23%) CISSP
7 28 (2.83%) DV Cleared
8 23 (2.32%) PMI Certification
9 18 (1.82%) PRINCE2 Practitioner
10 17 (1.72%) PRINCE2 Certification
11 16 (1.62%) Microsoft Certification
12 15 (1.52%) ISEB
13 14 (1.41%) Cisco Certification
13 14 (1.41%) PMP
14 10 (1.01%) CISA
15 9 (0.91%) CTC Cleared
16 8 (0.81%) MCSE
17 7 (0.71%) Oracle Certification
17 7 (0.71%) MCP
17 7 (0.71%) CCNP
Quality Assurance & Compliance
1 105 (10.61%) SLA
2 32 (3.23%) COBIT
3 25 (2.53%) QA
3 25 (2.53%) ISO/IEC 27001
4 15 (1.52%) Sarbanes-Oxley
5 5 (0.51%) PCI DSS
6 4 (0.40%) GxP
7 2 (0.20%) 21 CFR Part 11
7 2 (0.20%) GCP
7 2 (0.20%) GMP
7 2 (0.20%) ISO 9001
System Software
1 118 (11.92%) Active Directory
2 56 (5.66%) VMware Infrastructure
3 26 (2.63%) Hyper-V
4 22 (2.22%) vSphere
5 21 (2.12%) NLBS
5 21 (2.12%) XenApp
6 17 (1.72%) Xen
7 13 (1.31%) Citrix Presentation Server
8 12 (1.21%) NFS
9 10 (1.01%) VMware ESX
9 10 (1.01%) vCloud
10 9 (0.91%) Oracle RAC
11 6 (0.61%) Firmware
11 6 (0.61%) FreeRADIUS
12 5 (0.51%) Oracle RMAN
13 3 (0.30%) KVM
13 3 (0.30%) PowerHA
14 2 (0.20%) Terminal Services
14 2 (0.20%) ISA Server
14 2 (0.20%) Microsoft Virtual Server
Systems Management
1 24 (2.42%) WSUS
2 14 (1.41%) CA Spectrum
3 12 (1.21%) Tivoli
3 12 (1.21%) EMC NetWorker
4 10 (1.01%) Oracle Enterprise Manager
4 10 (1.01%) HP UCMDB
5 9 (0.91%) SCCM
5 9 (0.91%) Backup Exec
6 6 (0.61%) Data Guard
6 6 (0.61%) HP Quality Center
6 6 (0.61%) Oracle Identity Management
7 5 (0.51%) Cisco CUCM
7 5 (0.51%) Oracle Identity Manager
7 5 (0.51%) Oracle Statspack
7 5 (0.51%) SCOM
8 4 (0.40%) Tivoli Monitoring
8 4 (0.40%) Nagios
8 4 (0.40%) NetBackup
8 4 (0.40%) HP Data Protector
8 4 (0.40%) McAfee ePO
Vendors
1 161 (16.26%) Microsoft
2 103 (10.40%) Cisco
2 103 (10.40%) Oracle
3 88 (8.89%) Remedy
4 73 (7.37%) VMware
5 72 (7.27%) HP
6 67 (6.77%) BMC
7 60 (6.06%) Citrix
8 45 (4.55%) ServiceNow
9 44 (4.44%) CheckPoint
10 31 (3.13%) IBM
11 28 (2.83%) SAP
12 23 (2.32%) Juniper
13 22 (2.22%) EMC
14 17 (1.72%) CA
15 16 (1.62%) F5
16 13 (1.31%) Tableau
16 13 (1.31%) Red Hat
17 12 (1.21%) NetApp
18 11 (1.11%) Websense
London
Connectus
Rate: £433 per day
Posted: 2 hours ago
City, London
Coal IT Services
Rate: From £400 to £450 per annum
Posted: 6 hours ago
West Drayton, Middlesex
ReThink Recruitment
Rate: £450 - £500 per day
Posted: 8 hours ago
London
ReThink Recruitment
Rate: £450.00 - £500.00 per day
Posted: 8 hours ago
City, London
Eligo Recruitment Ltd
Rate: £700 - £800 per day
Posted: Yesterday
City, London
Advanced Resource Managers
Rate: Negotiable
Posted: Yesterday
London
TK Maxx
Posted: Yesterday
South West London
Nationwide People Ltd
Rate: £550 - £650 Per Day
Posted: 2 days ago
City, London
E-synergy Solutions
Rate: £160 - £200 per day
Posted: 2 days ago
London
Montash
Rate: £600 - £700 per day + Negotiable
Posted: 2 days ago
City, London
Understanding Recruitment
Rate: £20000 - £25000 per annum + benefits
Posted: 3 days ago
London
ARC IT Recruitment Ltd
Posted: 5 days ago
London
Real Staffing
Rate: competitive
Posted: 5 days ago
City, London
Oliver James Associates
Rate: £500 - £550 per day
Posted: 6 days ago
London
BPXNet
Rate: £300 - £400 per day
Posted: 6 days ago
City, London
Spring Technology
Rate: £8.00 - £10.00 per hour
Posted: 6 days ago
North West London
Certes Computing Ltd
Rate: £300 - £370 per day
Posted: 6 days ago
City of London
Hays IT - Uk Posting account
Rate: £200.00 - £280.00 per day
Posted: 7 days ago
City of London
Hays IT - Uk Posting account
Rate: £300.00 - £380.00 per day
Posted: 9 days ago
West London
Questor Resourcing
Rate: to £22k - 3 month temp role
Posted: 9 days ago