The first table below looks at the demand for Service Management skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 22 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the London region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
22 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 115 126 118
Rank change year-on-year
+11 -8
Contract jobs citing Service Management 423 427 454
As % of all contract IT jobs located in London 1.85% 1.76% 1.73%
As % of the Processes & Methodologies category 2.40% 2.31% 2.34%
Number of daily rates quoted 288 263 280
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£400 £408 £425
Average daily rate % change year-on-year
-1.84% -4.11%
90% offered a daily rate of more than £258 £250 £298
10% offered a daily rate of more than £550 £550 £550
UK excluding London average daily rate £350 £350 £356
% change year-on-year
- -1.75%
Number of hourly rates quoted 4 10 7
Average hourly rate £16.75 £17.25 £18.00
Average hourly rate % change year-on-year
-2.89% -4.16%
90% offered a hourly rate of more than £15.10 £13.97 £13.40
10% offered a hourly rate of more than £17.23 £63.00 £31.30
UK excluding London average hourly rate £14.38 £15.50 £16.00
% change year-on-year
-7.25% -3.12%
Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
17633 18517 19420
As % of all contract IT jobs located in London 76.98% 76.39% 73.83%
Number of daily rates quoted 12356 12861 12842
Average daily rate £443 £450 £448
Average daily rate % change year-on-year
-1.66% +0.55%
90% offered a daily rate of more than £300 £300 £300
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 217 263 361
Average hourly rate £20.00 £27.50 £26.00
Average hourly rate % change year-on-year
-27.27% +5.76%
90% offered a hourly rate of more than £14.00 £14.00 £15.00
10% offered a hourly rate of more than £53.50 £52.50 £45.50
UK excluding London average hourly rate £26.50 £31.00 £31.00
% change year-on-year
-14.51% -
Service Management
England

Service Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in London

Service Management
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the London region.

Service Management Daily Rate Trend in London

Service Management
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 22 July 2014.

Service Management Daily Rate Histogram in London

Service Management
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the London region.

Service Management Hourly Rate Trend in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the London region over the 3 months to 22 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -4 78 £403 +3.87% 39
Canary Wharf - 6 £438 -
Greenwich -2 3 £412 -12.34%
West Drayton - 3 £475 -
Docklands, London +5 2 - - 1
Bromley +3 2 £300 -33.33% 2
Croydon +4 1 £300 -
Hammersmith 0 1 £260 -
Chiswick - - - - 1
Edgware - - - -
Greenford - - - -
Harrow - - - -
Hounslow - - - -
Kingston Upon Thames - - - - 1
Ruislip - - - -
Teddington - - - -
Uxbridge - - - - 1
Chessington - - - -
Beckenham - - - -
Paddington - - - -
Service Management
England

Service Management
Top 30 Related IT Skills in London

For the 6 months to 22 July 2014, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 694 (71.25%) ITIL
2 220 (22.59%) ITSM
3 207 (21.25%) Service Delivery
4 193 (19.82%) Finance
5 184 (18.89%) Project Management
6 179 (18.38%) Microsoft
7 175 (17.97%) Windows
8 127 (13.04%) PRINCE2
9 116 (11.91%) Change Management
10 112 (11.50%) Security Cleared
11 111 (11.40%) Banking
12 109 (11.19%) SLA
13 105 (10.78%) Stakeholder Management
13 105 (10.78%) MS Office
14 97 (9.96%) Active Directory
15 89 (9.14%) Oracle
16 87 (8.93%) MS Excel
17 85 (8.73%) ITIL Certification
17 85 (8.73%) Management Information System
18 83 (8.52%) SQL
19 79 (8.11%) Problem Management
20 78 (8.01%) Degree
21 74 (7.60%) Remedy
21 74 (7.60%) Incident Management
22 71 (7.29%) HP
23 70 (7.19%) ITIL V3
24 69 (7.08%) Cisco
24 69 (7.08%) VMware
25 60 (6.16%) SQL Server
25 60 (6.16%) ServiceNow

Service Management
Top Related IT Skills in London by Category

For the 6 months to 22 July 2014, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 45 (4.62%) MS Exchange
2 29 (2.98%) SharePoint
3 24 (2.46%) Blackberry Enterprise Server
4 17 (1.75%) Exchange Server 2010
5 13 (1.33%) CMS
6 10 (1.03%) IIS
7 9 (0.92%) Lync
7 9 (0.92%) WebLogic
8 8 (0.82%) IBM Notes
9 7 (0.72%) Confluence
10 6 (0.62%) OpenStack
11 5 (0.51%) Exchange Server 2003
11 5 (0.51%) SAS
11 5 (0.51%) Tomcat
11 5 (0.51%) BizTalk Server
12 4 (0.41%) WebSphere Process Server
12 4 (0.41%) Apache
12 4 (0.41%) SharePoint 2013
12 4 (0.41%) WebSphere
13 3 (0.31%) Oracle Spatial
Applications
1 105 (10.78%) MS Office
2 87 (8.93%) MS Excel
3 26 (2.67%) MS Visio
4 25 (2.57%) MS Project
5 16 (1.64%) Spreadsheet
6 13 (1.33%) MS PowerPoint
7 3 (0.31%) InfoPath
7 3 (0.31%) Photoshop
7 3 (0.31%) SPSS
8 1 (0.10%) Stata
8 1 (0.10%) InDesign
Business Applications
1 49 (5.03%) Remedy ITSM
2 18 (1.85%) SAP SM
3 9 (0.92%) Cognos Business Intelligence
3 9 (0.92%) Cognos TM1
4 6 (0.62%) SAP Oil and Gas
4 6 (0.62%) SAP ERP
5 5 (0.51%) assyst
6 4 (0.41%) Oracle Applications
7 3 (0.31%) Dynamics CRM
7 3 (0.31%) Cerner Millennium
8 2 (0.21%) WebTrends
8 2 (0.21%) SiteCatalyst
9 1 (0.10%) Remedy AR System
9 1 (0.10%) Oracle General Ledger
9 1 (0.10%) Oracle Financials
9 1 (0.10%) SAP HR
9 1 (0.10%) Agresso
Cloud Services
1 26 (2.67%) SaaS
2 5 (0.51%) Office 365
3 4 (0.41%) IaaS
4 2 (0.21%) Rackspace Cloud
4 2 (0.21%) Cloud Computing
5 1 (0.10%) PaaS
5 1 (0.10%) Microsoft Azure
5 1 (0.10%) Amazon AWS
Communications & Networking
1 48 (4.93%) Firewall
2 32 (3.29%) DNS
3 27 (2.77%) SAN
3 27 (2.77%) TCP/IP
4 25 (2.57%) LAN
5 23 (2.36%) WAN
6 19 (1.95%) VPN
6 19 (1.95%) Internet
7 17 (1.75%) DHCP
7 17 (1.75%) MPLS
8 14 (1.44%) BIG-IP
8 14 (1.44%) DSL
9 13 (1.33%) IP Telephony
10 12 (1.23%) VLAN
10 12 (1.23%) iSCSI
11 10 (1.03%) LDAP
11 10 (1.03%) SNMP
11 10 (1.03%) FCoE
11 10 (1.03%) Fibre Channel
11 10 (1.03%) Multicast
Database & Business Intelligence
1 60 (6.16%) SQL Server
2 41 (4.21%) Data Warehouse
3 24 (2.46%) Oracle Database
4 17 (1.75%) Relational Database
5 11 (1.13%) SQL Server Integration Services
5 11 (1.13%) Big Data
5 11 (1.13%) OLAP
5 11 (1.13%) SQL Server Reporting Services
6 10 (1.03%) VLDB
6 10 (1.03%) SQL Server Analysis Services
7 9 (0.92%) Oracle Database 11g
7 9 (0.92%) Cognos Framework Manager
7 9 (0.92%) Cognos Metric Studio
7 9 (0.92%) MySQL
8 8 (0.82%) DB2
8 8 (0.82%) Oracle Database 10g
9 7 (0.72%) SQL Server 2008
9 7 (0.72%) NoSQL
10 5 (0.51%) Oracle Exadata
10 5 (0.51%) Oracle Reports
Development Applications
1 15 (1.54%) JIRA
2 7 (0.72%) Git (software)
2 7 (0.72%) Jenkins
3 5 (0.51%) Toad
4 4 (0.41%) Subversion
4 4 (0.41%) ClearQuest
4 4 (0.41%) JProfiler
4 4 (0.41%) Team Foundation Server
5 3 (0.31%) TeamCity
5 3 (0.31%) SQL Server Management Studio (SSMS)
5 3 (0.31%) Visual Studio
5 3 (0.31%) LoadRunner
6 2 (0.21%) Maven
6 2 (0.21%) QuickTest Pro
6 2 (0.21%) Bitbucket
7 1 (0.10%) Selenium
7 1 (0.10%) Atlassian Bamboo
7 1 (0.10%) DbUnit
7 1 (0.10%) PHPUnit
7 1 (0.10%) Cucumber
General
1 193 (19.82%) Finance
2 111 (11.40%) Banking
3 34 (3.49%) Telecoms
4 33 (3.39%) Investment Banking
5 18 (1.85%) Retail
5 18 (1.85%) Marketing
6 15 (1.54%) Legal
7 14 (1.44%) Games
8 13 (1.33%) Financial Institution
9 12 (1.23%) Advertising
9 12 (1.23%) Back Office
9 12 (1.23%) Law
10 11 (1.13%) Pharmaceutical
10 11 (1.13%) Publishing
11 10 (1.03%) Manufacturing
12 9 (0.92%) Local Government
13 5 (0.51%) Automotive
14 4 (0.41%) Front Office
15 2 (0.21%) Corporate Banking
15 2 (0.21%) International Banking
Job Titles
1 264 (27.10%) Analyst
2 119 (12.22%) Service Manager
3 107 (10.99%) Service Analyst
4 91 (9.34%) Project Manager
5 76 (7.80%) Consultant
6 75 (7.70%) Architect
7 48 (4.93%) Business Analyst
8 42 (4.31%) Delivery Manager
9 37 (3.80%) Services Delivery Manager
10 34 (3.49%) Service Desk Analyst
11 33 (3.39%) Support Analyst
12 24 (2.46%) Developer
13 23 (2.36%) Solutions Architect
13 23 (2.36%) Enterprise Architect
14 21 (2.16%) Management Consultant
14 21 (2.16%) Service Management Consultant
15 20 (2.05%) Service Management Analyst
16 19 (1.95%) Administrator
17 17 (1.75%) Services Delivery Analyst
17 17 (1.75%) Senior Analyst
Libraries, Frameworks & Software Standards
1 25 (2.57%) HTML
2 24 (2.46%) CSS
3 16 (1.64%) Web Services
4 14 (1.44%) XML
4 14 (1.44%) HTML5
5 10 (1.03%) MEAP
6 9 (0.92%) .NET
7 7 (0.72%) SOAP
8 6 (0.62%) XSL
9 5 (0.51%) Oracle Streams
9 5 (0.51%) RESTful
9 5 (0.51%) XML Schema
9 5 (0.51%) Middleware
10 4 (0.41%) WebSphere MQ
11 3 (0.31%) Software Packaging
11 3 (0.31%) COM
11 3 (0.31%) OLE
12 2 (0.21%) EDI
12 2 (0.21%) J2EE
12 2 (0.21%) Classic ASP
Miscellaneous
1 85 (8.73%) Management Information System
2 34 (3.49%) Blackberry
3 28 (2.87%) Mobile App
4 26 (2.67%) Data Protection Act
4 26 (2.67%) CMDB
5 17 (1.75%) Fat Client
5 17 (1.75%) NHS
5 17 (1.75%) Thin Client
5 17 (1.75%) Freedom of Information
6 16 (1.64%) Computer Science
7 15 (1.54%) Freedom of Information Act
8 14 (1.44%) Statistics
9 13 (1.33%) Client/Server
10 9 (0.92%) iPhone
10 9 (0.92%) FMCG
10 9 (0.92%) Online Games
10 9 (0.92%) Hedge funds
10 9 (0.92%) PMI
10 9 (0.92%) Replication
11 8 (0.82%) Derivative
Operating Systems
1 175 (17.97%) Windows
2 55 (5.65%) Linux
3 52 (5.34%) UNIX
4 44 (4.52%) Windows 7
5 40 (4.11%) Windows XP
6 39 (4.00%) Windows Server 2008
7 35 (3.59%) Windows Server 2003
8 23 (2.36%) Android
9 15 (1.54%) Apple iOS
10 12 (1.23%) Solaris
11 11 (1.13%) Red Hat Enterprise Linux
11 11 (1.13%) Windows 8
12 8 (0.82%) Ubuntu
13 7 (0.72%) Windows Mobile
14 5 (0.51%) AIX
15 4 (0.41%) Mac OS X
15 4 (0.41%) Oracle Linux
15 4 (0.41%) CentOS
16 3 (0.31%) HPUX
17 2 (0.21%) Windows Server 2012
Processes & Methodologies
1 694 (71.25%) ITIL
2 220 (22.59%) ITSM
3 207 (21.25%) Service Delivery
4 184 (18.89%) Project Management
5 127 (13.04%) PRINCE2
6 116 (11.91%) Change Management
7 105 (10.78%) Stakeholder Management
8 79 (8.11%) Problem Management
9 74 (7.60%) Incident Management
10 70 (7.19%) ITIL V3
11 59 (6.06%) Configuration Management
12 55 (5.65%) Disaster Recovery
13 48 (4.93%) Continuous Improvement
14 47 (4.83%) Agile Software Development
15 46 (4.72%) Performance Management
16 44 (4.52%) Business Analysis
17 38 (3.90%) Data Protection
17 38 (3.90%) Business Intelligence
17 38 (3.90%) Migration
18 37 (3.80%) Release Management
Programming Languages
1 83 (8.52%) SQL
2 31 (3.18%) JavaScript
3 26 (2.67%) C
4 19 (1.95%) PowerShell
5 16 (1.64%) VB
6 15 (1.54%) Java
7 12 (1.23%) PL/SQL
7 12 (1.23%) VBA
8 10 (1.03%) T-SQL
9 8 (0.82%) Shell Script
9 8 (0.82%) C++
10 5 (0.51%) Perl
11 3 (0.31%) C#
12 2 (0.21%) PHP
12 2 (0.21%) VBScript
12 2 (0.21%) SPARQL
13 1 (0.10%) Korn
13 1 (0.10%) Bash Shell
13 1 (0.10%) Python
13 1 (0.10%) MATLAB
Qualifications
1 112 (11.50%) Security Cleared
2 85 (8.73%) ITIL Certification
3 78 (8.01%) Degree
4 50 (5.13%) SC Cleared
5 33 (3.39%) DV Cleared
6 29 (2.98%) ITIL Foundation Certificate
7 24 (2.46%) Microsoft Certification
8 21 (2.16%) PMI Certification
9 16 (1.64%) PRINCE2 Practitioner
10 15 (1.54%) PMP
10 15 (1.54%) PRINCE2 Certification
10 15 (1.54%) CISSP
11 13 (1.33%) MCSE
12 12 (1.23%) Cisco Certification
13 10 (1.03%) CTC Cleared
14 9 (0.92%) MCSA
14 9 (0.92%) ISEB
15 8 (0.82%) Oracle Certification
15 8 (0.82%) MCP
15 8 (0.82%) CCNP
Quality Assurance & Compliance
1 109 (11.19%) SLA
2 29 (2.98%) COBIT
3 21 (2.16%) QA
4 16 (1.64%) Sarbanes-Oxley
5 7 (0.72%) ISO 9001
6 6 (0.62%) GxP
6 6 (0.62%) PCI DSS
7 3 (0.31%) ISO/IEC 27001
7 3 (0.31%) GCP
8 1 (0.10%) Data Quality
8 1 (0.10%) GMP
8 1 (0.10%) 21 CFR Part 11
System Software
1 97 (9.96%) Active Directory
2 51 (5.24%) VMware Infrastructure
3 20 (2.05%) vSphere
3 20 (2.05%) XenApp
4 18 (1.85%) Hyper-V
5 14 (1.44%) NLBS
6 12 (1.23%) NFS
6 12 (1.23%) Xen
7 10 (1.03%) vCloud
8 9 (0.92%) Citrix Presentation Server
8 9 (0.92%) Oracle RAC
9 8 (0.82%) Oracle RMAN
10 5 (0.51%) KVM
11 4 (0.41%) VMware ESX
11 4 (0.41%) Terminal Server
12 3 (0.31%) VMware ESXi
13 2 (0.21%) Microsoft App-V
13 2 (0.21%) ISA Server
13 2 (0.21%) XenDesktop
14 1 (0.10%) Microsoft Virtual Server
Systems Management
1 28 (2.87%) Tivoli
2 20 (2.05%) SCCM
3 19 (1.95%) WSUS
4 14 (1.44%) EMC NetWorker
5 10 (1.03%) Tivoli Storage Manager
5 10 (1.03%) HP UCMDB
6 9 (0.92%) Data Guard
7 7 (0.72%) Puppet
7 7 (0.72%) Nagios
8 6 (0.62%) Backup Exec
8 6 (0.62%) Oracle Enterprise Manager
8 6 (0.62%) HP SiteScope
8 6 (0.62%) Opscode Chef
8 6 (0.62%) Oracle Identity Management
9 5 (0.51%) SCOM
9 5 (0.51%) Oracle Statspack
9 5 (0.51%) Ganglia
9 5 (0.51%) Oracle Identity Manager
10 4 (0.41%) NetBackup
10 4 (0.41%) Tivoli Monitoring
Vendors
1 179 (18.38%) Microsoft
2 89 (9.14%) Oracle
3 74 (7.60%) Remedy
4 71 (7.29%) HP
5 69 (7.08%) Cisco
5 69 (7.08%) VMware
6 60 (6.16%) ServiceNow
7 56 (5.75%) Citrix
8 41 (4.21%) SAP
9 34 (3.49%) BMC
10 28 (2.87%) IBM
10 28 (2.87%) CheckPoint
11 25 (2.57%) EMC
12 17 (1.75%) Red Hat
13 15 (1.54%) F5
14 13 (1.33%) McAfee
14 13 (1.33%) Juniper
15 11 (1.13%) Cognos
15 11 (1.13%) Websense
16 10 (1.03%) Tableau
London
Lorien Resourcing
Posted: 15 hours ago
London
ITF Solutions
Rate: £475 - £500 per day
Posted: 18 hours ago
West London
Verticality Ltd
Rate: £450 to £550 per day
Posted: 19 hours ago
City of London
Capita - ITMS
Rate: £300 - £450 per day
Posted: 22 hours ago
London
ComputAppoint
Rate: £375 - £425 per day
Posted: 22 hours ago
London
Synergize Consulting
Rate: From £0 to £0 per annum market rates
Posted: 23 hours ago
London
TEKsystems
Rate: £300 - £350 per day
Posted: 23 hours ago
City, London
Benedict Cole Limited
Posted: Yesterday
London
Opilio Recruitment
Rate: £550 - 600 per day
Posted: 3 days ago
London
Opilio Recruitment
Rate: £450 - 500 per day
Posted: 3 days ago
Uxbridge, Middlesex
Connectus
Rate: £400 per day
Posted: 3 days ago
City, London
ARM Technology
Rate: Negotiable
Posted: 4 days ago
City of London
Capita - ITMS
Rate: £250 - £300 per day
Posted: 4 days ago
London
Interquest - IQ ESM
Rate: £400 per day
Posted: 5 days ago
London
Coal IT Services
Rate: From £30 to £35 per hour
Posted: 5 days ago
London
Thebes IT
Rate: Unspecified
Posted: 5 days ago
London
TEKsystems
Rate: £250 - £350 per day
Posted: 6 days ago
London
British Museum
Rate: From £37,455 to £44,298 per annum
Posted: 6 days ago
London
Aston Carter
Rate: Market rates
Posted: 6 days ago