The table below looks at the statistics for Service Management skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 23 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
23 Sep 2014
Same period 2013 Same period 2012
Service Management
Rank 86 119 127
Rank change year-on-year
+33 +8
Contract jobs citing Service Management 539 460 432
As % of all contract IT jobs located in London 2.20% 1.83% 1.65%
As % of the Processes & Methodologies category 2.83% 2.36% 2.19%
Number of daily rates quoted 338 304 260
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£413 £425 £421
Average daily rate % change year-on-year
-2.94% +0.89%
90% offered a daily rate of more than £260 £275 £255
10% offered a daily rate of more than £588 £575 £553
UK excluding London average daily rate £365 £350 £355
% change year-on-year
+4.28% -1.40%
Number of hourly rates quoted 8 9 14
Average hourly rate £15.50 £17.50 £17.50
Average hourly rate % change year-on-year
-11.42% -
90% offered a hourly rate of more than £14.68 £13.58 £12.50
10% offered a hourly rate of more than £21.50 £20.30 £64.15
UK excluding London average hourly rate £14.50 £13.50 £15.75
% change year-on-year
+7.40% -14.28%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
19054 19489 19712
As % of all contract IT jobs located in London 77.74% 77.56% 75.33%
Number of daily rates quoted 13487 13636 13293
Average daily rate £450 £450 £425
Average daily rate % change year-on-year
- +5.88%
90% offered a daily rate of more than £300 £300 £295
10% offered a daily rate of more than £600 £600 £600
UK excluding London average daily rate £375 £367 £363
% change year-on-year
+2.17% +1.24%
Number of hourly rates quoted 235 230 375
Average hourly rate £21.75 £20.93 £32.50
Average hourly rate % change year-on-year
+3.94% -35.61%
90% offered a hourly rate of more than £13.50 £13.00 £15.50
10% offered a hourly rate of more than £53.50 £50.40 £50.00
UK excluding London average hourly rate £25.75 £30.00 £30.00
% change year-on-year
-14.16% -

Service Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in London

Service Management
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the London region.

Service Management Daily Rate Trend in London

Service Management
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 23 September 2014.

Service Management Daily Rate Histogram in London

Service Management
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the London region.

Service Management Hourly Rate Trend in London

Service Management
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 23 September 2014.

Service Management Hourly Rate Histogram in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the London region over the 3 months to 23 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -2 96 £425 +6.25% 33
Uxbridge -5 6 £425 -2.85%
West Drayton - 6 £475 -
Docklands, London +13 3 £501 -11.02%
Greenwich 0 3 £412 -
Croydon -13 2 £300 -1.63% 1
Bromley - 2 £300 -
Canary Wharf +15 1 £450 -30.76%
Hammersmith 0 1 £260 - 1
Hounslow - 1 £290 -
Kingston Upon Thames - - - - 2
Ruislip - - - -
Chessington - - - - 1
Greenford - - - -
Harrow - - - -
Hayes - - - -
Paddington - - - -
Westminster - - - -
Wembley - - - -
Chiswick - - - - 1
Service Management
England

Service Management
Top 30 Related IT Skills in London

For the 6 months to 23 September 2014, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 686 (69.22%) ITIL
2 215 (21.70%) ITSM
3 194 (19.58%) Finance
4 192 (19.37%) Service Delivery
5 180 (18.16%) Windows
6 176 (17.76%) Project Management
7 168 (16.95%) Microsoft
8 149 (15.04%) Security Cleared
9 144 (14.53%) Analytical Skills
10 119 (12.01%) Change Management
11 113 (11.40%) SLA
11 113 (11.40%) Active Directory
12 112 (11.30%) PRINCE2
13 106 (10.70%) Degree
14 99 (9.99%) Cisco
15 98 (9.89%) Oracle
15 98 (9.89%) MS Office
15 98 (9.89%) Incident Management
16 96 (9.69%) Banking
17 94 (9.49%) Problem Management
18 93 (9.38%) Remedy
19 90 (9.08%) ITIL V3
20 89 (8.98%) SC Cleared
21 86 (8.68%) Stakeholder Management
22 82 (8.27%) Management Information System
23 77 (7.77%) SQL
24 75 (7.57%) MS Excel
24 75 (7.57%) Firewall
25 74 (7.47%) HP
26 72 (7.27%) ITIL Certification

Service Management
Top Related IT Skills in London by Category

For the 6 months to 23 September 2014, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 50 (5.05%) MS Exchange
2 28 (2.83%) SharePoint
2 28 (2.83%) Blackberry Enterprise Server
3 19 (1.92%) IIS
4 17 (1.72%) Exchange Server 2010
5 14 (1.41%) CMS
6 9 (0.91%) SharePoint 2013
6 9 (0.91%) Lync
7 8 (0.81%) Apache
8 7 (0.71%) WebLogic
9 6 (0.61%) BizTalk Server
9 6 (0.61%) OpenStack
10 4 (0.40%) WebSphere Process Server
10 4 (0.40%) Exchange Server 2003
10 4 (0.40%) WebSphere
10 4 (0.40%) Tomcat
11 3 (0.30%) IBM Notes
11 3 (0.30%) NetWeaver
11 3 (0.30%) Eucalyptus
11 3 (0.30%) Confluence
Applications
1 98 (9.89%) MS Office
2 75 (7.57%) MS Excel
3 23 (2.32%) MS Visio
3 23 (2.32%) MS PowerPoint
4 21 (2.12%) MS Project
5 11 (1.11%) Spreadsheet
6 3 (0.30%) SPSS
7 1 (0.10%) Stata
Business Applications
1 71 (7.16%) Remedy ITSM
2 6 (0.61%) Cognos TM1
3 5 (0.50%) assyst
3 5 (0.50%) Cognos Business Intelligence
4 3 (0.30%) Oracle Applications
5 2 (0.20%) SAP FI
5 2 (0.20%) SiteCatalyst
6 1 (0.10%) Remedy AR System
6 1 (0.10%) SAP FI-AP
6 1 (0.10%) Oracle General Ledger
6 1 (0.10%) Magento
6 1 (0.10%) SAP BPC
6 1 (0.10%) SAP FI/CO
6 1 (0.10%) SAP CO
6 1 (0.10%) SAP Oil and Gas
6 1 (0.10%) Oracle Financials
6 1 (0.10%) Agresso
6 1 (0.10%) SAP HR
6 1 (0.10%) BusinessWorks
6 1 (0.10%) SAP SM
Cloud Services
1 20 (2.02%) SaaS
2 7 (0.71%) Office 365
3 4 (0.40%) IaaS
3 4 (0.40%) Microsoft Azure
4 3 (0.30%) Cloud Computing
5 2 (0.20%) PaaS
5 2 (0.20%) Google Apps
Communications & Networking
1 75 (7.57%) Firewall
2 54 (5.45%) DNS
3 42 (4.24%) WAN
4 38 (3.83%) LAN
5 34 (3.43%) SAN
6 30 (3.03%) DHCP
7 26 (2.62%) VPN
7 26 (2.62%) MPLS
8 25 (2.52%) TCP/IP
9 24 (2.42%) Cisco ASA
10 22 (2.22%) Internet
11 19 (1.92%) DSL
11 19 (1.92%) LDAP
11 19 (1.92%) BIG-IP
12 17 (1.72%) VLAN
13 16 (1.61%) Ethernet
14 15 (1.51%) Cisco Nexus
15 14 (1.41%) NetScaler
15 14 (1.41%) Network Security
16 12 (1.21%) IPsec
Database & Business Intelligence
1 63 (6.36%) SQL Server
2 39 (3.94%) Data Warehouse
3 25 (2.52%) Oracle Database
4 16 (1.61%) SQL Server Reporting Services
5 15 (1.51%) DB2
6 12 (1.21%) Relational Database
7 11 (1.11%) OLAP
7 11 (1.11%) SQL Server Integration Services
8 10 (1.01%) SQL Server Analysis Services
8 10 (1.01%) VLDB
9 8 (0.81%) Oracle Reports
10 6 (0.61%) MS Access
10 6 (0.61%) Big Data
10 6 (0.61%) Oracle Database 11g
10 6 (0.61%) Cognos Framework Manager
10 6 (0.61%) Cognos Metric Studio
11 5 (0.50%) Oracle Exadata
11 5 (0.50%) Data Mining
11 5 (0.50%) Oracle Database 10g
12 4 (0.40%) BusinessObjects
Development Applications
1 7 (0.71%) JIRA
2 6 (0.61%) Toad
3 4 (0.40%) ClearQuest
3 4 (0.40%) Team Foundation Server
3 4 (0.40%) Jenkins
4 3 (0.30%) SQL Server Management Studio (SSMS)
4 3 (0.30%) TeamCity
4 3 (0.30%) Git (software)
5 2 (0.20%) Oracle APEX
5 2 (0.20%) Subversion
5 2 (0.20%) PVCS
6 1 (0.10%) ClearCase
6 1 (0.10%) Eclipse
6 1 (0.10%) Ant
6 1 (0.10%) JUnit
6 1 (0.10%) Visual Studio
6 1 (0.10%) MSI
6 1 (0.10%) QuickTest Pro
6 1 (0.10%) Maven
6 1 (0.10%) StarTeam
General
1 194 (19.58%) Finance
2 96 (9.69%) Banking
3 39 (3.94%) Retail
4 28 (2.83%) Law
5 27 (2.72%) Telecoms
6 22 (2.22%) Investment Banking
7 18 (1.82%) Legal
7 18 (1.82%) Games
8 17 (1.72%) Manufacturing
9 15 (1.51%) Publishing
10 13 (1.31%) Marketing
11 12 (1.21%) Financial Institution
12 11 (1.11%) Back Office
13 9 (0.91%) Pharmaceutical
14 6 (0.61%) Front Office
15 5 (0.50%) Advertising
16 3 (0.30%) Retail Banking
16 3 (0.30%) Corporate Banking
16 3 (0.30%) International Banking
17 2 (0.20%) Aerospace
Job Titles
1 274 (27.65%) Analyst
2 99 (9.99%) Service Manager
3 98 (9.89%) Service Analyst
4 88 (8.88%) Project Manager
5 85 (8.58%) Architect
6 53 (5.35%) Consultant
7 40 (4.04%) Business Analyst
8 32 (3.23%) Support Analyst
9 28 (2.83%) Delivery Manager
10 26 (2.62%) Designer
11 24 (2.42%) Service Management Analyst
12 23 (2.32%) Enterprise Architect
12 23 (2.32%) Services Delivery Manager
13 20 (2.02%) Service Desk Analyst
13 20 (2.02%) Administrator
13 20 (2.02%) Solutions Architect
14 19 (1.92%) Infrastructure Manager
15 18 (1.82%) Developer
15 18 (1.82%) Incident Analyst
16 17 (1.72%) Process Analyst
Libraries, Frameworks & Software Standards
1 14 (1.41%) HTML
2 12 (1.21%) XML
3 11 (1.11%) CSS
4 10 (1.01%) Web Services
5 8 (0.81%) HTML5
6 7 (0.71%) .NET
7 6 (0.61%) Middleware
7 6 (0.61%) Regular Expression
7 6 (0.61%) MEAP
8 5 (0.50%) Oracle Streams
9 4 (0.40%) WebSphere MQ
9 4 (0.40%) SOAP
10 3 (0.30%) XSLT
10 3 (0.30%) Java EE
10 3 (0.30%) OLE
10 3 (0.30%) Software Packaging
11 2 (0.20%) XML Schema
11 2 (0.20%) XSL
11 2 (0.20%) J2EE
11 2 (0.20%) Classic ASP
Miscellaneous
1 144 (14.53%) Analytical Skills
2 82 (8.27%) Management Information System
3 36 (3.63%) Blackberry
4 30 (3.03%) CMDB
5 28 (2.83%) Computer Science
6 24 (2.42%) Statistics
7 22 (2.22%) Data Protection Act
8 18 (1.82%) Fat Client
8 18 (1.82%) Mobile App
8 18 (1.82%) Thin Client
9 17 (1.72%) Mathematics
10 15 (1.51%) User Experience
10 15 (1.51%) Client/Server
11 14 (1.41%) Online Games
12 12 (1.21%) PMI
12 12 (1.21%) CESG
13 11 (1.11%) NHS
13 11 (1.11%) Replication
14 10 (1.01%) CESG CLAS
15 9 (0.91%) Freedom of Information
Operating Systems
1 180 (18.16%) Windows
2 59 (5.95%) UNIX
2 59 (5.95%) Linux
3 46 (4.64%) Windows Server 2003
4 42 (4.24%) Windows Server 2008
5 38 (3.83%) Windows XP
5 38 (3.83%) Windows 7
6 13 (1.31%) AIX
6 13 (1.31%) Android
7 12 (1.21%) Solaris
8 11 (1.11%) Apple iOS
9 9 (0.91%) Oracle Linux
10 8 (0.81%) Windows 8
11 6 (0.61%) Red Hat Enterprise Linux
11 6 (0.61%) SUSE
12 5 (0.50%) Windows NT
13 4 (0.40%) Ubuntu
13 4 (0.40%) HPUX
13 4 (0.40%) Windows 2000
13 4 (0.40%) CentOS
Processes & Methodologies
1 686 (69.22%) ITIL
2 215 (21.70%) ITSM
3 192 (19.37%) Service Delivery
4 176 (17.76%) Project Management
5 119 (12.01%) Change Management
6 112 (11.30%) PRINCE2
7 98 (9.89%) Incident Management
8 94 (9.49%) Problem Management
9 90 (9.08%) ITIL V3
10 86 (8.68%) Stakeholder Management
11 66 (6.66%) Agile Software Development
12 59 (5.95%) Configuration Management
12 59 (5.95%) Disaster Recovery
13 58 (5.85%) Performance Management
14 51 (5.15%) Migration
15 50 (5.05%) Continuous Improvement
16 45 (4.54%) Risk Management
17 40 (4.04%) TOGAF
18 37 (3.73%) Release Management
19 35 (3.53%) Business Intelligence
Programming Languages
1 77 (7.77%) SQL
2 30 (3.03%) C
3 19 (1.92%) PowerShell
4 16 (1.61%) VB
5 15 (1.51%) JavaScript
6 13 (1.31%) VBA
7 10 (1.01%) Shell Script
7 10 (1.01%) T-SQL
8 9 (0.91%) Java
9 8 (0.81%) Perl
10 5 (0.50%) PHP
10 5 (0.50%) PL/SQL
10 5 (0.50%) C#
11 3 (0.30%) VBScript
11 3 (0.30%) XPath
12 2 (0.20%) Korn
13 1 (0.10%) Bash Shell
13 1 (0.10%) MATLAB
13 1 (0.10%) Python
13 1 (0.10%) C++
Qualifications
1 149 (15.04%) Security Cleared
2 106 (10.70%) Degree
3 89 (8.98%) SC Cleared
4 72 (7.27%) ITIL Certification
5 55 (5.55%) ITIL Foundation Certificate
6 32 (3.23%) DV Cleared
6 32 (3.23%) CISSP
7 23 (2.32%) PMI Certification
8 18 (1.82%) Microsoft Certification
9 16 (1.61%) ISEB
9 16 (1.61%) PRINCE2 Certification
9 16 (1.61%) PRINCE2 Practitioner
10 14 (1.41%) PMP
10 14 (1.41%) Cisco Certification
11 9 (0.91%) MCSE
11 9 (0.91%) CTC Cleared
11 9 (0.91%) CISA
12 8 (0.81%) MCSA
12 8 (0.81%) CCNP
13 7 (0.71%) MCP
Quality Assurance & Compliance
1 113 (11.40%) SLA
2 36 (3.63%) COBIT
3 26 (2.62%) QA
4 24 (2.42%) ISO/IEC 27001
5 16 (1.61%) Sarbanes-Oxley
6 6 (0.61%) PCI DSS
7 5 (0.50%) GxP
8 3 (0.30%) ISO 9001
9 2 (0.20%) 21 CFR Part 11
9 2 (0.20%) GCP
9 2 (0.20%) GMP
System Software
1 113 (11.40%) Active Directory
2 54 (5.45%) VMware Infrastructure
3 24 (2.42%) Hyper-V
4 22 (2.22%) vSphere
5 19 (1.92%) XenApp
5 19 (1.92%) NLBS
6 15 (1.51%) Xen
7 12 (1.21%) NFS
8 11 (1.11%) Citrix Presentation Server
9 10 (1.01%) vCloud
9 10 (1.01%) VMware ESX
10 9 (0.91%) Oracle RAC
11 6 (0.61%) FreeRADIUS
12 5 (0.50%) Oracle RMAN
13 3 (0.30%) PowerHA
13 3 (0.30%) KVM
14 2 (0.20%) VMware ESXi
14 2 (0.20%) Terminal Server
14 2 (0.20%) Terminal Services
14 2 (0.20%) ISA Server
Systems Management
1 21 (2.12%) WSUS
2 14 (1.41%) Tivoli
3 12 (1.21%) EMC NetWorker
3 12 (1.21%) CA Spectrum
4 11 (1.11%) SCCM
5 10 (1.01%) HP UCMDB
6 9 (0.91%) Backup Exec
7 6 (0.61%) Data Guard
7 6 (0.61%) HP Quality Center
7 6 (0.61%) Oracle Identity Management
8 5 (0.50%) Oracle Identity Manager
8 5 (0.50%) SCOM
8 5 (0.50%) Oracle Statspack
9 4 (0.40%) HP Data Protector
9 4 (0.40%) McAfee ePO
9 4 (0.40%) Tivoli Monitoring
9 4 (0.40%) Tivoli Storage Manager
9 4 (0.40%) Nagios
9 4 (0.40%) NetBackup
9 4 (0.40%) Cisco CUCM
Vendors
1 168 (16.95%) Microsoft
2 99 (9.99%) Cisco
3 98 (9.89%) Oracle
4 93 (9.38%) Remedy
5 74 (7.47%) HP
6 71 (7.16%) VMware
7 66 (6.66%) BMC
8 56 (5.65%) Citrix
9 46 (4.64%) ServiceNow
10 43 (4.34%) CheckPoint
11 32 (3.23%) IBM
12 29 (2.93%) SAP
13 25 (2.52%) Juniper
14 22 (2.22%) EMC
15 17 (1.72%) F5
16 15 (1.51%) CA
17 13 (1.31%) NetApp
17 13 (1.31%) Red Hat
17 13 (1.31%) Tableau
18 11 (1.11%) McAfee
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