The table below looks at the statistics for Service Management skills in IT contracts advertised for the London region. Included is a guide to the contractor rates offered in IT contracts that have cited Service Management over the 3 months to 16 January 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
16 Jan 2017
Same period 2016 Same period 2015
Service Management
England / London
Rank 105 97 87
Rank change year-on-year
-8 -10
Contract jobs citing Service Management 437 486 517
As % of all contract IT jobs located in London 2.26% 2.37% 2.45%
As % of the Processes & Methodologies category 2.67% 2.81% 3.00%
Number of daily rates quoted 294 341 350
Median daily rate £475 £475 £450
Median daily rate % change year-on-year
- +5.55%
90% offered a daily rate of more than £325 £300 £275
10% offered a daily rate of more than £600 £585 £600
UK excluding London median daily rate £400 £375 £375
% change year-on-year
+6.66% -
Number of hourly rates quoted 8 6 5
Median hourly rate £18.25 £24.99 £15.00
Median hourly rate % change year-on-year
-26.96% +66.58%
90% offered a hourly rate of more than £13.15 £15.43 £14.42
10% offered a hourly rate of more than £37.80 £50.99 £91.50
UK excluding London median hourly rate £12.50 £15.00 £15.00
% change year-on-year
-16.66% -

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
16371 17297 17227
As % of all contract IT jobs located in London 84.50% 84.27% 81.52%
Number of daily rates quoted 11820 12226 12480
Median daily rate £498 £475 £450
Median daily rate % change year-on-year
+4.73% +5.55%
90% offered a daily rate of more than £350 £325 £310
10% offered a daily rate of more than £625 £625 £600
UK excluding London median daily rate £410 £400 £390
% change year-on-year
+2.50% +2.56%
Number of hourly rates quoted 161 207 195
Median hourly rate £32.00 £25.94 £21.00
Median hourly rate % change year-on-year
+23.36% +23.52%
90% offered a hourly rate of more than £14.50 £12.50 £12.41
10% offered a hourly rate of more than £55.00 £50.99 £52.50
UK excluding London median hourly rate £35.00 £39.00 £26.00
% change year-on-year
-10.25% +50.00%

Service Management
Jobs Demand Trend in London

The demand trend of contract jobs across the London region citing Service Management as a proportion of all IT contracts with a match in the Processes & Methodologies category.

Service Management Jobs Demand Trend in London

Service Management
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the London region.

Service Management Daily Rate Trend in London

Service Management
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 16 January 2017.

Service Management Daily Rate Histogram in London

Service Management
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the London region.

Service Management Hourly Rate Trend in London

Service Management
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 16 January 2017.

Service Management Hourly Rate Histogram in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the London region over the 3 months to 16 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -10 55 £390 -13.33% 17
Croydon +4 18 £450 +4.65% 2
Bromley -1 6 £500 +42.85%
Docklands, London 0 5 £525 -12.50%
Hammersmith +2 2 £360 +30.90%
Canary Wharf -6 2 - -
Paddington - 2 - -
Uxbridge - 2 - -
Southall 0 1 - -
Brentford - 1 £145 -
Harrow - 1 £250 -
Hounslow - 1 - -
Service Management
England

Service Management
Top 30 Related IT Skills in London

For the 6 months to 16 January 2017, IT contractor jobs citing Service Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the London region with a requirement for Service Management.

1 557 (52.95%) ITIL
2 322 (30.61%) ITSM
3 259 (24.62%) Agile Software Development
4 249 (23.67%) Security Cleared
5 196 (18.63%) SC Cleared
6 192 (18.25%) Finance
7 179 (17.02%) Configuration Management
8 178 (16.92%) Linux
9 177 (16.83%) ServiceNow
10 152 (14.45%) Service Delivery
11 146 (13.88%) VMware
12 144 (13.69%) Windows
13 140 (13.31%) Scrum
14 137 (13.02%) Oracle
14 137 (13.02%) Microsoft
15 135 (12.83%) DNS
15 135 (12.83%) DevOps
16 134 (12.74%) Project Management
17 132 (12.55%) Stakeholder Management
18 121 (11.50%) Workflow
19 120 (11.41%) Amazon AWS
20 113 (10.74%) Puppet
21 110 (10.46%) JIRA
21 110 (10.46%) JavaScript
22 107 (10.17%) Change Management
23 103 (9.79%) Jenkins
24 101 (9.60%) Software Packaging
24 101 (9.60%) SLA
24 101 (9.60%) Shell Script
25 100 (9.51%) HTML

Service Management
Top Related IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 98 (9.32%) Confluence
2 91 (8.65%) Apache
3 86 (8.17%) Elasticsearch
4 61 (5.80%) CMS
5 41 (3.90%) SharePoint
6 21 (2.00%) MS Exchange
7 16 (1.52%) Blackberry Enterprise Server
8 15 (1.43%) WebSphere
9 13 (1.24%) nginx
10 10 (0.95%) Tomcat
11 8 (0.76%) WebSphere Application Server
12 6 (0.57%) Oracle Workflow
13 5 (0.48%) Exchange Server 2010
13 5 (0.48%) Skype for Business
14 4 (0.38%) Exchange Server 2007
14 4 (0.38%) IIS
15 3 (0.29%) Liferay
15 3 (0.29%) Oracle SOA Suite
16 2 (0.19%) OpenStack
16 2 (0.19%) WebLogic
Applications
1 94 (8.94%) MS Excel
2 82 (7.79%) HipChat
3 73 (6.94%) MS Office
4 41 (3.90%) MS PowerPoint
5 19 (1.81%) MS Visio
6 7 (0.67%) MS Project
6 7 (0.67%) Spreadsheet
Business Applications
1 34 (3.23%) Remedy ITSM
2 7 (0.67%) SAP ERP
2 7 (0.67%) SAP Oil and Gas
3 3 (0.29%) Cognos TM1
3 3 (0.29%) Dynamics CRM
3 3 (0.29%) Lorenzo
3 3 (0.29%) SAP HR
4 2 (0.19%) SAP CO
4 2 (0.19%) SAP FI
4 2 (0.19%) SAP FI/CO
5 1 (0.095%) assyst
5 1 (0.095%) Bloomberg TOMS
5 1 (0.095%) Dynamics AX
5 1 (0.095%) Endur
5 1 (0.095%) Findur
5 1 (0.095%) Oracle BPM
5 1 (0.095%) SAP Business ByDesign
5 1 (0.095%) SAP CRM
5 1 (0.095%) Unit4 Business World
5 1 (0.095%) Workday HCM
Cloud Services
1 120 (11.41%) Amazon AWS
2 25 (2.38%) SaaS
3 23 (2.19%) Microsoft Azure
4 22 (2.09%) Office 365
5 16 (1.52%) PaaS
6 13 (1.24%) Cloud Computing
6 13 (1.24%) IaaS
7 10 (0.95%) Google Drive
8 2 (0.19%) AWS CloudFormation
8 2 (0.19%) Azure Active Directory
8 2 (0.19%) G Suite
8 2 (0.19%) GitHub
8 2 (0.19%) Rackspace Cloud
9 1 (0.095%) AWS Lambda
9 1 (0.095%) Boomi
9 1 (0.095%) Google Analytics
9 1 (0.095%) Mimecast
9 1 (0.095%) OneDrive
9 1 (0.095%) OpenShift
Communications & Networking
1 135 (12.83%) DNS
2 87 (8.27%) SSH
3 86 (8.17%) OpenLDAP
3 86 (8.17%) OpenVPN
4 57 (5.42%) WAN
5 50 (4.75%) LAN
6 48 (4.56%) Firewall
7 43 (4.09%) TCP/IP
8 36 (3.42%) VPN
9 29 (2.76%) Wireless
10 26 (2.47%) Reverse Proxy
11 23 (2.19%) LDAP
12 21 (2.00%) IPsec
13 19 (1.81%) DHCP
13 19 (1.81%) SSL
14 18 (1.71%) SAN
15 16 (1.52%) Cisco Nexus
16 15 (1.43%) Internet
17 14 (1.33%) Network Security
18 13 (1.24%) Cisco ASA
Database & Business Intelligence
1 94 (8.94%) PostgreSQL
2 85 (8.08%) Hadoop
3 42 (3.99%) Oracle Database
4 26 (2.47%) Oracle Database 11g
4 26 (2.47%) SQL Server
5 14 (1.33%) Relational Database
6 11 (1.05%) MySQL
7 7 (0.67%) Big Data
7 7 (0.67%) SQL Server Reporting Services
8 6 (0.57%) Data Warehouse
8 6 (0.57%) DB2
9 4 (0.38%) Electronic Patient Records
9 4 (0.38%) FileMaker
9 4 (0.38%) Oracle Reports
10 3 (0.29%) BusinessObjects Business Intelligence
11 2 (0.19%) BusinessObjects
11 2 (0.19%) NoSQL
11 2 (0.19%) PowerCenter
11 2 (0.19%) QlikView
11 2 (0.19%) SQL Server 2012
Development Applications
1 110 (10.46%) JIRA
2 103 (9.79%) Jenkins
3 96 (9.13%) Git (software)
4 91 (8.65%) JUnit
4 91 (8.65%) Sonatype Nexus
5 90 (8.56%) Ant
5 90 (8.56%) Maven
6 86 (8.17%) SonarQube
7 85 (8.08%) Liquibase
8 82 (7.79%) JIRA Agile
9 63 (5.99%) Bitbucket
10 6 (0.57%) Atlassian Bamboo
11 5 (0.48%) Subversion
12 4 (0.38%) TeamCity
13 3 (0.29%) Oracle APEX
13 3 (0.29%) Vagrant
14 1 (0.095%) FitNesse
14 1 (0.095%) NUnit
14 1 (0.095%) Selenium
14 1 (0.095%) Visual Studio Team System
General
1 192 (18.25%) Finance
2 63 (5.99%) Retail
3 45 (4.28%) Banking
4 31 (2.95%) Pharmaceutical
5 30 (2.85%) Manufacturing
6 21 (2.00%) Legal
7 18 (1.71%) Financial Institution
8 17 (1.62%) Telecoms
9 16 (1.52%) Law
9 16 (1.52%) Marketing
10 9 (0.86%) Games
11 8 (0.76%) Back Office
11 8 (0.76%) German Language
11 8 (0.76%) Investment Banking
12 7 (0.67%) Electronics
13 6 (0.57%) Multimedia
13 6 (0.57%) Publishing
14 4 (0.38%) Italian Language
15 3 (0.29%) French Language
15 3 (0.29%) Retail Banking
Job Titles
1 204 (19.39%) Analyst
2 127 (12.07%) Developer
3 87 (8.27%) Service Manager
4 80 (7.60%) Consultant
5 76 (7.22%) ServiceNow Developer
6 74 (7.03%) Service Analyst
7 72 (6.84%) Architect
8 71 (6.75%) DevOps Engineer
9 58 (5.51%) Project Manager
10 50 (4.75%) Business Analyst
11 39 (3.71%) Service Desk Analyst
12 36 (3.42%) Support Analyst
13 33 (3.14%) Service Architect
14 32 (3.04%) IT Manager
15 29 (2.76%) Delivery Manager
16 28 (2.66%) Services Delivery Manager
16 28 (2.66%) Transition Manager
17 25 (2.38%) Administrator
18 24 (2.28%) Senior DevOps Engineer
18 24 (2.28%) Service Transition Manager
Libraries, Frameworks & Software Standards
1 101 (9.60%) Software Packaging
2 100 (9.51%) HTML
3 86 (8.17%) ELK Stack
3 86 (8.17%) MCollective
4 85 (8.08%) CSS
5 83 (7.89%) XML
6 34 (3.23%) Ajax
7 33 (3.14%) Web Services
8 25 (2.38%) XHTML
9 24 (2.28%) Middleware
10 23 (2.19%) HTML5
11 22 (2.09%) JSON
12 18 (1.71%) SOAP
13 15 (1.43%) XSLT
14 14 (1.33%) AngularJS
14 14 (1.33%) REST
15 13 (1.24%) RSS
16 11 (1.05%) PostGIS
17 10 (0.95%) .NET
18 7 (0.67%) FIX Protocol
Miscellaneous
1 89 (8.46%) Analytical Skills
2 65 (6.18%) Management Information System
3 56 (5.32%) CMDB
4 37 (3.52%) Data Centre
5 21 (2.00%) Blackberry
5 21 (2.00%) User Experience
5 21 (2.00%) Virtual Team
6 14 (1.33%) Computer Science
7 13 (1.24%) Smartphone
7 13 (1.24%) Web 2.0
8 12 (1.14%) Equities
9 10 (0.95%) Derivative
10 9 (0.86%) Clustering
10 9 (0.86%) Visualisation
11 6 (0.57%) Data Protection Act
11 6 (0.57%) Enterprise Software
11 6 (0.57%) EPoS
11 6 (0.57%) NHS
12 5 (0.48%) Fat Client
12 5 (0.48%) Taxonomies
Operating Systems
1 178 (16.92%) Linux
2 144 (13.69%) Windows
3 84 (7.98%) CentOS
4 57 (5.42%) Unix
5 45 (4.28%) Windows Server
6 35 (3.33%) Red Hat Enterprise Linux
6 35 (3.33%) Windows 7
7 20 (1.90%) Windows Server 2012
8 19 (1.81%) AIX
8 19 (1.81%) Windows 10
9 16 (1.52%) Windows Server 2008
10 14 (1.33%) Mac OS X
10 14 (1.33%) Windows Server 2003
11 13 (1.24%) Apple iOS
11 13 (1.24%) RancherOS
11 13 (1.24%) SUSE
11 13 (1.24%) Ubuntu
11 13 (1.24%) VyOS
12 12 (1.14%) Solaris
13 11 (1.05%) Oracle Linux
Processes & Methodologies
1 557 (52.95%) ITIL
2 322 (30.61%) ITSM
3 259 (24.62%) Agile Software Development
4 179 (17.02%) Configuration Management
5 152 (14.45%) Service Delivery
6 140 (13.31%) Scrum
7 135 (12.83%) DevOps
8 134 (12.74%) Project Management
9 132 (12.55%) Stakeholder Management
10 121 (11.50%) Workflow
11 107 (10.17%) Change Management
12 99 (9.41%) ITIL V3
13 98 (9.32%) Continuous Delivery
13 98 (9.32%) Continuous Integration
14 86 (8.17%) Identity Management
15 83 (7.89%) Problem Management
16 79 (7.51%) Coaching
17 76 (7.22%) Case Management
18 75 (7.13%) Service Design
19 69 (6.56%) PRINCE2
Programming Languages
1 110 (10.46%) JavaScript
2 101 (9.60%) Shell Script
3 68 (6.46%) Ruby
4 61 (5.80%) SQL
5 52 (4.94%) Java
6 31 (2.95%) Python
7 26 (2.47%) PHP
8 25 (2.38%) PowerShell
9 23 (2.19%) C
10 20 (1.90%) Perl
11 15 (1.43%) Bash Shell
12 8 (0.76%) Korn
12 8 (0.76%) PL/SQL
13 6 (0.57%) C#
14 5 (0.48%) VBA
15 4 (0.38%) Apex Code
15 4 (0.38%) Groovy
16 3 (0.29%) ABAP
16 3 (0.29%) C++
16 3 (0.29%) SPARQL
Qualifications
1 249 (23.67%) Security Cleared
2 196 (18.63%) SC Cleared
3 63 (5.99%) ITIL Certification
4 58 (5.51%) Degree
5 51 (4.85%) DV Cleared
6 41 (3.90%) CTC Cleared
7 25 (2.38%) BPSS Clearance
8 14 (1.33%) CISSP
9 11 (1.05%) CISM
9 11 (1.05%) ISTQB
9 11 (1.05%) ITIL Foundation Certificate
9 11 (1.05%) PRINCE2 Certification
10 10 (0.95%) Microsoft Certification
11 8 (0.76%) HNC
11 8 (0.76%) ISEB
12 7 (0.67%) MCSE
12 7 (0.67%) PMP
12 7 (0.67%) VMware Certified Professional (VCP)
13 5 (0.48%) CISA
13 5 (0.48%) Cisco Certification
Quality Assurance & Compliance
1 101 (9.60%) SLA
2 25 (2.38%) QA
3 20 (1.90%) PCI DSS
4 18 (1.71%) ISO/IEC 27001
5 10 (0.95%) Sarbanes-Oxley
6 7 (0.67%) Disclosure Scotland
7 5 (0.48%) Data Quality
7 5 (0.48%) ISO 9001
8 4 (0.38%) PMBOK
9 3 (0.29%) COBIT
10 2 (0.19%) ISO22301
10 2 (0.19%) MiFID
11 1 (0.095%) ISO/IEC 17799
11 1 (0.095%) ISO/IEC 20000
11 1 (0.095%) NEBOSH
System Software
1 99 (9.41%) Active Directory
2 93 (8.84%) Docker
3 88 (8.37%) vCloud
4 86 (8.17%) Postfix
4 86 (8.17%) Squid
5 49 (4.66%) VMware Infrastructure
6 32 (3.04%) vSphere
7 22 (2.09%) Virtual Desktop
8 14 (1.33%) VMware ESXi
8 14 (1.33%) XenDesktop
9 12 (1.14%) Microsoft App-V
9 12 (1.14%) Virtual Machines
10 8 (0.76%) NFS
10 8 (0.76%) VMware ESX
11 7 (0.67%) XenApp
12 6 (0.57%) Samba
13 4 (0.38%) Veritas Cluster Server
14 3 (0.29%) Hyper-V
15 2 (0.19%) Snort
15 2 (0.19%) Tivoli Directory Server
Systems Management
1 113 (10.74%) Puppet
2 100 (9.51%) Ansible
3 95 (9.03%) Terraform
4 89 (8.46%) ZABBIX
5 87 (8.27%) Kibana
5 87 (8.27%) logstash
6 86 (8.17%) Kubernetes
6 86 (8.17%) Rancher
7 28 (2.66%) SCCM
8 22 (2.09%) Consul
8 22 (2.09%) Packer
9 14 (1.33%) NetBackup
9 14 (1.33%) Tivoli
10 13 (1.24%) HAProxy
11 9 (0.86%) Opscode Chef
12 7 (0.67%) Nagios
13 6 (0.57%) OpenView
13 6 (0.57%) Red Hat Satellite
13 6 (0.57%) SCOM
14 4 (0.38%) WMI
Vendors
1 177 (16.83%) ServiceNow
2 146 (13.88%) VMware
3 137 (13.02%) Microsoft
3 137 (13.02%) Oracle
4 86 (8.17%) Sonatype
5 69 (6.56%) Atlassian
6 45 (4.28%) Remedy
7 40 (3.80%) SAP
8 39 (3.71%) Cisco
9 38 (3.61%) IBM
10 37 (3.52%) Citrix
11 30 (2.85%) Red Hat
12 26 (2.47%) HP
13 25 (2.38%) BMC
14 23 (2.19%) AppDynamics
15 20 (1.90%) Palo Alto
16 19 (1.81%) Juniper
16 19 (1.81%) LANDesk
17 18 (1.71%) F5
18 17 (1.62%) SolarWinds
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