The table below looks at the statistics for Service Management skills in IT contracts advertised for the London region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 24 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Dec 2014
Same period 2013 Same period 2012
Service Management
Rank 83 92 116
Rank change year-on-year
+9 +24
Contract jobs citing Service Management 534 527 385
As % of all contract IT jobs located in London 2.35% 2.21% 1.84%
As % of the Processes & Methodologies category 3.03% 2.85% 2.42%
Number of daily rates quoted 358 361 258
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
£438 £400 £375
Average daily rate % change year-on-year
+9.37% +6.66%
90% offered a daily rate of more than £275 £275 £250
10% offered a daily rate of more than £625 £613 £508
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 9 12 9
Average hourly rate £14.04 £19.75 £30.00
Average hourly rate % change year-on-year
-28.91% -34.16%
90% offered a hourly rate of more than £9.00 £11.00 £19.90
10% offered a hourly rate of more than £40.50 £141.65 £135.00
UK excluding London average hourly rate £15.00 £16.08 £18.00
% change year-on-year
-6.68% -10.69%
Service Management
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the London region.

Processes & Methodologies Category
London
Contract IT job ads with a match in the
Processes & Methodologies category
17625 18479 15938
As % of all contract IT jobs located in London 77.45% 77.65% 76.23%
Number of daily rates quoted 12904 12836 10936
Average daily rate £450 £450 £445
Average daily rate % change year-on-year
- +1.12%
90% offered a daily rate of more than £310 £300 £300
10% offered a daily rate of more than £605 £600 £600
UK excluding London average daily rate £388 £370 £365
% change year-on-year
+4.72% +1.36%
Number of hourly rates quoted 202 232 316
Average hourly rate £20.00 £23.63 £25.00
Average hourly rate % change year-on-year
-15.36% -5.48%
90% offered a hourly rate of more than £11.00 £13.20 £13.50
10% offered a hourly rate of more than £52.50 £76.50 £50.00
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Service Management
Jobs Demand Trend in London

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the London region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in London

Service Management
Daily Rate Trend in London

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the London region.

Service Management Daily Rate Trend in London

Service Management
Daily Rate Histogram in London

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 24 December 2014.

Service Management Daily Rate Histogram in London

Service Management
Hourly Rate Trend in London

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the London region.

Service Management Hourly Rate Trend in London

Service Management
Hourly Rate Histogram in London

This chart provides a histogram of hourly rates quoted in contract IT jobs citing Service Management across the London region over the 3 months to 24 December 2014.

Service Management Hourly Rate Histogram in London

Service Management
Contract Job Locations in London

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the London region over the 3 months to 24 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London -1 126 £425 +6.25% 27
Kingston Upon Thames - 14 £329 -
Croydon +7 10 £375 -16.66% 3
Uxbridge -1 4 - -
Bromley - 4 £338 - 3
Paddington +1 3 - -
Canary Wharf +5 2 £450 -18.18% 1
Edgware - 1 £530 -
West Drayton - 1 £475 -
Surbiton - - - -
Harrow - - - -
Carshalton - - - -
Chessington - - - - 1
Hillingdon - - - -
Docklands, London - - - -
Service Management
England

Service Management
Top 30 Related IT Skills in London

For the 6 months to 24 December 2014, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 737 (69.14%) ITIL
2 243 (22.80%) ITSM
3 224 (21.01%) Finance
4 215 (20.17%) Service Delivery
5 180 (16.89%) Project Management
6 161 (15.10%) Windows
7 156 (14.63%) Change Management
8 150 (14.07%) Security Cleared
9 146 (13.70%) Microsoft
10 129 (12.10%) Degree
10 129 (12.10%) Analytical Skills
11 119 (11.16%) Cisco
12 112 (10.51%) Incident Management
13 107 (10.04%) SC Cleared
14 105 (9.85%) UNIX
14 105 (9.85%) Banking
15 103 (9.66%) PRINCE2
16 102 (9.57%) Active Directory
17 100 (9.38%) SLA
17 100 (9.38%) ITIL V3
18 98 (9.19%) SQL
18 98 (9.19%) Oracle
19 97 (9.10%) Problem Management
20 96 (9.01%) MS Office
21 95 (8.91%) Stakeholder Management
22 85 (7.97%) Firewall
23 81 (7.60%) ITIL Certification
24 78 (7.32%) Management Information System
25 71 (6.66%) BMC
26 70 (6.57%) Remedy

Service Management
Top Related IT Skills in London by Category

For the 6 months to 24 December 2014, IT contractor jobs across the London region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 36 (3.38%) MS Exchange
2 34 (3.19%) SharePoint
3 20 (1.88%) Blackberry Enterprise Server
4 19 (1.78%) WebLogic
5 15 (1.41%) IIS
6 12 (1.13%) WebSphere
6 12 (1.13%) Exchange Server 2010
7 10 (0.94%) Apache
8 8 (0.75%) CMS
8 8 (0.75%) SharePoint 2013
9 7 (0.66%) Lync
10 5 (0.47%) OpenStack
10 5 (0.47%) NetWeaver
11 4 (0.38%) BizTalk Server
11 4 (0.38%) TIBCO EMS
12 3 (0.28%) MS Project Server
12 3 (0.28%) WebSphere Process Server
12 3 (0.28%) Tomcat
12 3 (0.28%) IBM Notes
12 3 (0.28%) Eucalyptus
Applications
1 96 (9.01%) MS Office
2 65 (6.10%) MS Excel
3 36 (3.38%) MS PowerPoint
4 29 (2.72%) MS Visio
5 12 (1.13%) MS Project
6 3 (0.28%) Spreadsheet
7 2 (0.19%) SPSS
Business Applications
1 68 (6.38%) Remedy ITSM
2 5 (0.47%) assyst
3 4 (0.38%) Oracle EBS
4 3 (0.28%) SAP Oil and Gas
5 2 (0.19%) Maximo
5 2 (0.19%) Dynamics CRM
5 2 (0.19%) SAP FI
5 2 (0.19%) Cognos TM1
5 2 (0.19%) Cerner Millennium
6 1 (0.094%) Oracle EBS R12
6 1 (0.094%) Magento
6 1 (0.094%) ION MarketView
6 1 (0.094%) Documaker
6 1 (0.094%) SAP BPC
6 1 (0.094%) Cognos Business Intelligence
6 1 (0.094%) SAP CO
6 1 (0.094%) SAP FI/CO
6 1 (0.094%) SAP HR
6 1 (0.094%) SAP APO
6 1 (0.094%) BusinessWorks
Cloud Services
1 13 (1.22%) SaaS
2 10 (0.94%) Google Apps
3 5 (0.47%) Office 365
3 5 (0.47%) Microsoft Azure
4 4 (0.38%) PaaS
4 4 (0.38%) Cloud Computing
5 2 (0.19%) IaaS
6 1 (0.094%) Amazon S3
Communications & Networking
1 85 (7.97%) Firewall
2 63 (5.91%) WAN
3 49 (4.60%) LAN
4 48 (4.50%) DNS
5 40 (3.75%) VPN
6 34 (3.19%) Cisco ASA
7 31 (2.91%) SAN
8 30 (2.81%) MPLS
9 29 (2.72%) DHCP
9 29 (2.72%) NetScaler
9 29 (2.72%) Network Security
10 23 (2.16%) TCP/IP
10 23 (2.16%) Internet
10 23 (2.16%) BGP
11 21 (1.97%) Ethernet
11 21 (1.97%) LDAP
11 21 (1.97%) IPsec
11 21 (1.97%) Cisco Nexus
12 20 (1.88%) Wireless
13 18 (1.69%) VLAN
Database & Business Intelligence
1 43 (4.03%) SQL Server
2 37 (3.47%) Oracle Database
3 22 (2.06%) Relational Database
4 15 (1.41%) SQL Server Reporting Services
4 15 (1.41%) DB2
5 13 (1.22%) Data Warehouse
6 12 (1.13%) RDBMS
7 11 (1.03%) Data Mining
7 11 (1.03%) Oracle Database 11g
8 8 (0.75%) MS Access
9 7 (0.66%) MySQL
10 6 (0.56%) Oracle Reports
10 6 (0.56%) VLDB
10 6 (0.56%) BusinessObjects
10 6 (0.56%) QlikView
11 5 (0.47%) Big Data
12 4 (0.38%) SAP HANA
13 3 (0.28%) Redis
13 3 (0.28%) Hadoop
13 3 (0.28%) MongoDB
Development Applications
1 22 (2.06%) Toad
2 16 (1.50%) JIRA
3 15 (1.41%) ClearQuest
4 13 (1.22%) Eclipse
4 13 (1.22%) JUnit
4 13 (1.22%) Jenkins
5 12 (1.13%) ClearCase
6 11 (1.03%) Subversion
7 10 (0.94%) Artifactory
8 8 (0.75%) Maven
8 8 (0.75%) Ant
9 5 (0.47%) Team Foundation Server
10 4 (0.38%) Visual Studio
11 3 (0.28%) Git (software)
12 2 (0.19%) Oracle Forms
12 2 (0.19%) Oracle APEX
13 1 (0.094%) Atlassian Bamboo
13 1 (0.094%) StarTeam
13 1 (0.094%) DbUnit
13 1 (0.094%) PHPUnit
General
1 224 (21.01%) Finance
2 105 (9.85%) Banking
3 43 (4.03%) Retail
4 26 (2.44%) Investment Banking
4 26 (2.44%) Law
5 24 (2.25%) Games
6 22 (2.06%) Legal
6 22 (2.06%) Telecoms
7 17 (1.59%) Manufacturing
7 17 (1.59%) Front Office
8 10 (0.94%) Publishing
9 9 (0.84%) Financial Institution
10 8 (0.75%) Pharmaceutical
10 8 (0.75%) Back Office
11 7 (0.66%) Billing
11 7 (0.66%) Spanish Language
11 7 (0.66%) Local Government
11 7 (0.66%) Retail Banking
12 6 (0.56%) International Banking
12 6 (0.56%) Marketing
Job Titles
1 255 (23.92%) Analyst
2 119 (11.16%) Service Manager
3 112 (10.51%) Architect
4 99 (9.29%) Service Analyst
5 81 (7.60%) Project Manager
6 61 (5.72%) Consultant
7 52 (4.88%) Business Analyst
8 38 (3.56%) Enterprise Architect
9 37 (3.47%) Developer
10 28 (2.63%) Network Engineer
10 28 (2.63%) Service Management Analyst
11 26 (2.44%) Support Analyst
11 26 (2.44%) Infrastructure Manager
12 25 (2.35%) Service Desk Analyst
13 24 (2.25%) Delivery Manager
14 23 (2.16%) Designer
15 22 (2.06%) Services Delivery Manager
16 20 (1.88%) Support Engineer
16 20 (1.88%) Transition Manager
17 18 (1.69%) Senior Consultant
Libraries, Frameworks & Software Standards
1 38 (3.56%) Web Services
2 35 (3.28%) XML
3 30 (2.81%) HTML
4 22 (2.06%) JSP
5 16 (1.50%) CSS
6 15 (1.41%) J2EE
6 15 (1.41%) Middleware
7 14 (1.31%) Servlets
7 14 (1.31%) SOAP
7 14 (1.31%) Struts
8 13 (1.22%) Hibernate
8 13 (1.22%) Spring
9 12 (1.13%) FIX Protocol
10 10 (0.94%) Ajax
11 9 (0.84%) Apache CXF
12 8 (0.75%) COM
12 8 (0.75%) Regular Expression
13 6 (0.56%) REST
13 6 (0.56%) .NET
14 5 (0.47%) CGI
Miscellaneous
1 129 (12.10%) Analytical Skills
2 78 (7.32%) Management Information System
3 49 (4.60%) Computer Science
4 37 (3.47%) CMDB
5 31 (2.91%) Blackberry
6 20 (1.88%) User Experience
7 18 (1.69%) Online Games
8 15 (1.41%) NHS
9 14 (1.31%) Mathematics
9 14 (1.31%) Data Protection Act
9 14 (1.31%) Statistics
10 13 (1.22%) Thin Client
10 13 (1.22%) Fat Client
10 13 (1.22%) Performance Metrics
11 12 (1.13%) Video Conferencing
11 12 (1.13%) Open Source
11 12 (1.13%) CESG
12 11 (1.03%) Clustering
12 11 (1.03%) PMI
13 10 (0.94%) Client/Server
Operating Systems
1 161 (15.10%) Windows
2 105 (9.85%) UNIX
3 66 (6.19%) Linux
4 37 (3.47%) Windows 7
5 33 (3.10%) Windows XP
6 29 (2.72%) Windows Server 2003
7 26 (2.44%) AIX
8 25 (2.35%) Windows Server 2008
9 18 (1.69%) Solaris
10 13 (1.22%) Android
10 13 (1.22%) SUSE
10 13 (1.22%) Oracle Linux
11 10 (0.94%) Apple iOS
12 7 (0.66%) Windows 8
12 7 (0.66%) Mac OS
13 6 (0.56%) SUSE Linux Enterprise Server
13 6 (0.56%) Red Hat Enterprise Linux
14 5 (0.47%) Mac OS X
15 4 (0.38%) Windows 2000
15 4 (0.38%) Windows NT
Processes & Methodologies
1 737 (69.14%) ITIL
2 243 (22.80%) ITSM
3 215 (20.17%) Service Delivery
4 180 (16.89%) Project Management
5 156 (14.63%) Change Management
6 112 (10.51%) Incident Management
7 103 (9.66%) PRINCE2
8 100 (9.38%) ITIL V3
9 97 (9.10%) Problem Management
10 95 (8.91%) Stakeholder Management
11 62 (5.82%) Configuration Management
11 62 (5.82%) Continuous Improvement
12 56 (5.25%) TOGAF
13 53 (4.97%) Agile Software Development
14 50 (4.69%) Migration
15 48 (4.50%) Release Management
15 48 (4.50%) Line Management
16 45 (4.22%) Risk Management
17 44 (4.13%) Performance Management
18 43 (4.03%) Disaster Recovery
Programming Languages
1 98 (9.19%) SQL
2 43 (4.03%) Java
3 26 (2.44%) PL/SQL
4 20 (1.88%) JavaScript
5 17 (1.59%) C
6 15 (1.41%) Perl
7 10 (0.94%) PHP
7 10 (0.94%) PowerShell
8 9 (0.84%) Shell Script
9 8 (0.75%) VBA
10 7 (0.66%) Ruby
11 6 (0.56%) C#
12 5 (0.47%) Korn
13 4 (0.38%) Python
13 4 (0.38%) C++
13 4 (0.38%) VBScript
13 4 (0.38%) VB
14 3 (0.28%) XPath
15 2 (0.19%) Groovy
Qualifications
1 150 (14.07%) Security Cleared
2 129 (12.10%) Degree
3 107 (10.04%) SC Cleared
4 81 (7.60%) ITIL Certification
5 46 (4.32%) ITIL Foundation Certificate
6 30 (2.81%) Cisco Certification
7 25 (2.35%) CISSP
8 21 (1.97%) PRINCE2 Practitioner
9 20 (1.88%) DV Cleared
10 15 (1.41%) ISEB
10 15 (1.41%) PMI Certification
11 12 (1.13%) Sun Certification
12 11 (1.03%) Oracle Certification
12 11 (1.03%) CCNP
13 10 (0.94%) PRINCE2 Certification
14 9 (0.84%) CISA
14 9 (0.84%) OCPJP
14 9 (0.84%) Microsoft Certification
15 8 (0.75%) PMP
16 7 (0.66%) MCP
Quality Assurance & Compliance
1 100 (9.38%) SLA
2 27 (2.53%) ISO/IEC 27001
3 24 (2.25%) COBIT
4 20 (1.88%) QA
5 5 (0.47%) Sarbanes-Oxley
6 4 (0.38%) PCI DSS
7 3 (0.28%) ISO 9001
8 2 (0.19%) GxP
8 2 (0.19%) ISO 9000
9 1 (0.094%) 21 CFR Part 11
9 1 (0.094%) GCP
9 1 (0.094%) GMP
System Software
1 102 (9.57%) Active Directory
2 44 (4.13%) VMware Infrastructure
3 17 (1.59%) Hyper-V
4 16 (1.50%) vSphere
5 13 (1.22%) XenApp
5 13 (1.22%) NLBS
6 11 (1.03%) VMware ESX
7 10 (0.94%) Xen
8 9 (0.84%) Citrix Presentation Server
9 8 (0.75%) FreeRADIUS
9 8 (0.75%) Firmware
10 6 (0.56%) Oracle RAC
11 5 (0.47%) Veritas Cluster Server
11 5 (0.47%) PowerHA
11 5 (0.47%) VMware Workstation
11 5 (0.47%) NFS
12 4 (0.38%) XenDesktop
12 4 (0.38%) vCloud
13 3 (0.28%) Microsoft App-V
14 2 (0.19%) VMware Server
Systems Management
1 24 (2.25%) CA Spectrum
2 18 (1.69%) Cisco CUCM
3 16 (1.50%) WSUS
4 15 (1.41%) Backup Exec
5 14 (1.31%) Cisco UCCX
6 9 (0.84%) Cisco UCCE
7 8 (0.75%) HP Quality Center
7 8 (0.75%) HP UCMDB
8 7 (0.66%) SCOM
8 7 (0.66%) Oracle Enterprise Manager
8 7 (0.66%) Tivoli
8 7 (0.66%) Opscode Chef
9 6 (0.56%) Norton AntiVirus
9 6 (0.56%) NetBackup
9 6 (0.56%) Puppet
10 5 (0.47%) HP Operations Orchestration
11 4 (0.38%) HP SiteScope
11 4 (0.38%) SCCM
11 4 (0.38%) EMC NetWorker
12 3 (0.28%) CiscoWorks
Vendors
1 146 (13.70%) Microsoft
2 119 (11.16%) Cisco
3 98 (9.19%) Oracle
4 71 (6.66%) BMC
5 70 (6.57%) Remedy
6 69 (6.47%) Citrix
7 68 (6.38%) HP
8 66 (6.19%) VMware
9 45 (4.22%) ServiceNow
10 36 (3.38%) CheckPoint
11 34 (3.19%) CA
12 31 (2.91%) SAP
13 30 (2.81%) Juniper
14 28 (2.63%) IBM
15 20 (1.88%) F5
16 18 (1.69%) EMC
17 15 (1.41%) Salesforce.com
17 15 (1.41%) Tableau
18 13 (1.22%) Red Hat
19 11 (1.03%) NetApp
City, London
Red10
Rate: £500 - £550 per day
Posted: Yesterday
London
Lorien Resourcing
Rate: Market Rates + Negotiable
Posted: 2 days ago
London
Experis Ltd
Posted: 3 days ago
London
Advanced Resource Managers
Rate: Negotiable
Posted: 3 days ago
Central London / West End
@ITS
Rate: From £375 to £400 per day
Posted: 3 days ago
City of London
iKonnect
Rate: £550 - £585 per day
Posted: 4 days ago
London
Mercator IT Solutions
Rate: £Market
Posted: 4 days ago
City, London
Advanced Resource Managers
Rate: Negotiable
Posted: 4 days ago
London
Templeton and Partners - SAP & UK Account
Rate: Market Rate
Posted: 6 days ago
City of London
iKonnect
Rate: £500 - £585 per day
Posted: 7 days ago
London
Herbert Smith Freehills LLP
Rate: Competitive
Posted: 8 days ago
South West London
Owen Daniels Consultancy
Rate: From £200 to £250 per day £250 a day
Posted: 9 days ago
City of London
Hays IT - Uk Posting account
Rate: £300.00 - £380.00 per day
Posted: 9 days ago
City of London
Interquest - IQ ESM
Rate: £400 - £450 per day
Posted: 9 days ago
Bromley
Hays IT - Uk Posting account
Rate: £200.00 - £275.00 per annum
Posted: 24 days ago