The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the Manchester region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 28 August 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
28 Aug 2015
Same period 2014 Same period 2013
First Line Support
Rank 93 77 64
Rank change year-on-year
-16 -13
Contract jobs requiring a 1st Line Support 13 10 17
As % of all contract IT jobs located in Manchester 0.70% 0.76% 1.42%
As % of the Job Titles category 0.76% 0.80% 1.51%
Number of daily rates quoted 7 0 3
Average daily rate
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£115 - £140
UK excluding London average daily rate £110 £110 £100
% change year-on-year
- +10.00%
Number of hourly rates quoted 3 8 13
Average hourly rate £12.00 £9.50 £12.50
Average hourly rate % change year-on-year
+26.31% -24.00%
UK excluding London average hourly rate £12.00 £11.69 £11.00
% change year-on-year
+2.67% +6.25%
1st Line Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Manchester
Contract IT job ads with a match in the
Job Titles category
1718 1245 1129
As % of all contract IT jobs located in Manchester 92.81% 95.11% 94.08%
Number of daily rates quoted 1024 741 579
Average daily rate £375 £326 £333
Average daily rate % change year-on-year
+15.03% -1.95%
90% offered a daily rate of more than £244 £213 £212
10% offered a daily rate of more than £500 £500 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 60 55 89
Average hourly rate £15.13 £15.00 £17.50
Average hourly rate % change year-on-year
+0.86% -14.28%
90% offered a hourly rate of more than £10.88 £11.35 £10.50
10% offered a hourly rate of more than £40.00 £37.50 £22.50
UK excluding London average hourly rate £17.00 £16.50 £17.00
% change year-on-year
+3.03% -2.94%

1st Line Support
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Manchester

1st Line Support
Daily Rate Trend in Manchester

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the Manchester region.

1st Line Support Daily Rate Trend in Manchester

1st Line Support
Hourly Rate Trend in Manchester

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the Manchester region.

1st Line Support Hourly Rate Trend in Manchester

1st Line Support
Contract Job Locations in Manchester

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the Manchester region over the 3 months to 28 August 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Salford - 1 £90 -
1st Line Support
North West

1st Line Support
Top 30 Related IT Skills in Manchester

For the 6 months to 28 August 2015, IT contractor jobs across the Manchester region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 19 (79.17%) Windows
2 18 (75.00%) Active Directory
3 12 (50.00%) Windows XP
4 11 (45.83%) ITIL
4 11 (45.83%) Microsoft
5 7 (29.17%) Incident Management
5 7 (29.17%) MS Office
6 5 (20.83%) Windows 7
7 4 (16.67%) MCITP
7 4 (16.67%) MS Excel
7 4 (16.67%) Microsoft Certification
8 3 (12.50%) SLA
8 3 (12.50%) MCSA
8 3 (12.50%) ITIL Foundation Certificate
9 2 (8.33%) SCCM
9 2 (8.33%) Degree
9 2 (8.33%) Windows Server 2003
9 2 (8.33%) Intranet
10 1 (4.17%) Blackberry
10 1 (4.17%) Blackberry Enterprise Server
10 1 (4.17%) ITIL Certification
10 1 (4.17%) Interwoven
10 1 (4.17%) Lotus
10 1 (4.17%) EPoS
10 1 (4.17%) Terminal Server
10 1 (4.17%) Service Delivery
10 1 (4.17%) AppSense
10 1 (4.17%) Citrix
10 1 (4.17%) Cisco
10 1 (4.17%) SharePoint

1st Line Support
Top Related IT Skills in Manchester by Category

For the 6 months to 28 August 2015, IT contractor jobs across the Manchester region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (4.17%) IBM Notes
1 1 (4.17%) SharePoint
1 1 (4.17%) MS Exchange
1 1 (4.17%) Blackberry Enterprise Server
1 1 (4.17%) WorkSite
Applications
1 7 (29.17%) MS Office
2 4 (16.67%) MS Excel
Communications & Networking
1 2 (8.33%) Intranet
2 1 (4.17%) LAN
2 1 (4.17%) WAN
2 1 (4.17%) DHCP
2 1 (4.17%) VPN
General
1 1 (4.17%) Retail
1 1 (4.17%) Mandarin Language
1 1 (4.17%) French Language
1 1 (4.17%) German Language
Miscellaneous
1 1 (4.17%) EPoS
1 1 (4.17%) Blackberry
1 1 (4.17%) PDA
1 1 (4.17%) Computer Science
1 1 (4.17%) Analytical Skills
Operating Systems
1 19 (79.17%) Windows
2 12 (50.00%) Windows XP
3 5 (20.83%) Windows 7
4 2 (8.33%) Windows Server 2003
5 1 (4.17%) Windows Server 2008
5 1 (4.17%) Windows 2000 Server
5 1 (4.17%) Windows 8
5 1 (4.17%) Windows Server 2012
Processes & Methodologies
1 11 (45.83%) ITIL
2 7 (29.17%) Incident Management
3 1 (4.17%) Service Delivery
3 1 (4.17%) Document Management
Qualifications
1 4 (16.67%) Microsoft Certification
1 4 (16.67%) MCITP
2 3 (12.50%) MCSA
2 3 (12.50%) ITIL Foundation Certificate
3 2 (8.33%) Degree
4 1 (4.17%) Security Cleared
4 1 (4.17%) ITIL Certification
Quality Assurance & Compliance
1 3 (12.50%) SLA
System Software
1 18 (75.00%) Active Directory
2 1 (4.17%) Terminal Server
Systems Management
1 2 (8.33%) SCCM
Vendors
1 11 (45.83%) Microsoft
2 1 (4.17%) Citrix
2 1 (4.17%) Interwoven
2 1 (4.17%) Lotus
2 1 (4.17%) AppSense
2 1 (4.17%) LANDesk
2 1 (4.17%) Cisco