The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the Manchester region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 1 September 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
1 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 73 60 91
Rank change year-on-year
-13 +31
Contract jobs requiring a 1st Line Support 10 18 7
As % of all contract IT jobs located in Manchester 0.76% 1.49% 0.49%
As % of the Job Titles category 0.80% 1.58% 0.54%
Number of daily rates quoted 0 3 2
Average daily rate
Keep up to 90%
of your Daily Rate
Get a Free Illustration
- £140 £115
Average daily rate % change year-on-year
- +21.73%
UK excluding London average daily rate £110 £100 £108
% change year-on-year
+10.00% -6.97%
Number of hourly rates quoted 8 14 4
Average hourly rate £9.50 £11.75 £13.00
Average hourly rate % change year-on-year
-19.14% -9.61%
90% offered a hourly rate of more than £9.43 £8.50 £9.60
10% offered a hourly rate of more than £11.80 £17.50 £17.10
UK excluding London average hourly rate £11.88 £11.00 £12.00
% change year-on-year
+7.95% -8.33%
1st Line Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
Manchester
Contract IT job ads with a match in the
Job Titles category
1254 1140 1306
As % of all contract IT jobs located in Manchester 95.00% 94.21% 90.76%
Number of daily rates quoted 751 584 629
Average daily rate £325 £333 £320
Average daily rate % change year-on-year
-2.25% +3.90%
90% offered a daily rate of more than £213 £213 £200
10% offered a daily rate of more than £500 £488 £450
UK excluding London average daily rate £350 £350 £340
% change year-on-year
- +2.94%
Number of hourly rates quoted 52 91 105
Average hourly rate £15.00 £17.50 £17.00
Average hourly rate % change year-on-year
-14.28% +2.94%
90% offered a hourly rate of more than £10.00 £10.50 £11.00
10% offered a hourly rate of more than £37.50 £22.50 £35.00
UK excluding London average hourly rate £17.00 £17.00 £18.00
% change year-on-year
- -5.55%

1st Line Support
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Manchester

1st Line Support
Daily Rate Trend in Manchester

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the Manchester region.

1st Line Support Daily Rate Trend in Manchester

1st Line Support
Hourly Rate Trend in Manchester

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the Manchester region.

1st Line Support Hourly Rate Trend in Manchester

1st Line Support
Contract Job Locations in Manchester

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the Manchester region over the 3 months to 1 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bolton - 3 - -
Wigan - - - - 2
Altrincham - - - -
1st Line Support
North West

1st Line Support
Top 30 Related IT Skills in Manchester

For the 6 months to 1 September 2014, IT contractor jobs across the Manchester region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 12 (66.67%) Windows
2 11 (61.11%) Microsoft
3 9 (50.00%) MS Office
3 9 (50.00%) Windows XP
4 8 (44.44%) Active Directory
5 5 (27.78%) MS Excel
6 4 (22.22%) SLA
7 3 (16.67%) Incident Management
7 3 (16.67%) Intranet
7 3 (16.67%) Wireless
8 2 (11.11%) Mac OS
8 2 (11.11%) Windows 7
8 2 (11.11%) Video Conferencing
8 2 (11.11%) Service Management
8 2 (11.11%) Service Delivery
8 2 (11.11%) Change Management
8 2 (11.11%) Problem Management
8 2 (11.11%) LAN
8 2 (11.11%) Citrix
9 1 (5.56%) Microsoft Certification
9 1 (5.56%) NHS
9 1 (5.56%) Windows Server 2003
9 1 (5.56%) VPN
9 1 (5.56%) MS Exchange
9 1 (5.56%) ITIL
9 1 (5.56%) MCP
9 1 (5.56%) Windows 2000
9 1 (5.56%) MCSE
9 1 (5.56%) MCSA
9 1 (5.56%) Exchange Server 2007

1st Line Support
Top Related IT Skills in Manchester by Category

For the 6 months to 1 September 2014, IT contractor jobs across the Manchester region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 1 (5.56%) MS Exchange
1 1 (5.56%) Exchange Server 2007
Applications
1 9 (50.00%) MS Office
2 5 (27.78%) MS Excel
Communications & Networking
1 3 (16.67%) Intranet
1 3 (16.67%) Wireless
2 2 (11.11%) LAN
3 1 (5.56%) VPN
Miscellaneous
1 2 (11.11%) Video Conferencing
2 1 (5.56%) iPad
2 1 (5.56%) NHS
2 1 (5.56%) Smartphone
Operating Systems
1 12 (66.67%) Windows
2 9 (50.00%) Windows XP
3 2 (11.11%) Mac OS
3 2 (11.11%) Windows 7
4 1 (5.56%) Windows Server 2003
4 1 (5.56%) Windows 2000 Server
4 1 (5.56%) Windows 2000
Processes & Methodologies
1 3 (16.67%) Incident Management
2 2 (11.11%) Problem Management
2 2 (11.11%) Service Management
2 2 (11.11%) Service Delivery
2 2 (11.11%) Change Management
3 1 (5.56%) Time Management
3 1 (5.56%) ITIL
Qualifications
1 1 (5.56%) MCP
1 1 (5.56%) MCSE
1 1 (5.56%) MCSA
1 1 (5.56%) Microsoft Certification
1 1 (5.56%) MCTS
Quality Assurance & Compliance
1 4 (22.22%) SLA
System Software
1 8 (44.44%) Active Directory
Vendors
1 11 (61.11%) Microsoft
2 2 (11.11%) Citrix
3 1 (5.56%) Remedy