The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 10 February 2016 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
10 Feb 2016
Same period 2015 Same period 2014
First Line Support
Rank 140 121 108
Rank change year-on-year
-19 -13
Contract jobs requiring a 1st Line Support 18 20 25
As % of all contract IT jobs located in the North West 0.47% 0.61% 0.89%
As % of the Job Titles category 0.51% 0.65% 0.94%
Number of daily rates quoted 3 3 3
Average daily rate £135 £175 £120
Average daily rate % change year-on-year
-22.85% +45.83%
90% offered a daily rate of more than £107 £131 £92
10% offered a daily rate of more than £147 £175 £122
UK excluding London average daily rate £120 £125 £80
% change year-on-year
-4.00% +56.25%
Number of hourly rates quoted 9 13 14
Average hourly rate £11.50 £11.00 £10.00
Average hourly rate % change year-on-year
+4.54% +10.00%
90% offered a hourly rate of more than £9.90 £10.00 £8.45
10% offered a hourly rate of more than £17.77 £12.90 £14.38
UK excluding London average hourly rate £11.65 £12.00 £11.25
% change year-on-year
-2.91% +6.66%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
3564 3084 2661
As % of all contract IT jobs located in the North West 94.04% 94.28% 94.80%
Number of daily rates quoted 2143 1714 1351
Average daily rate £386 £363 £340
Average daily rate % change year-on-year
+6.55% +6.61%
90% offered a daily rate of more than £250 £250 £200
10% offered a daily rate of more than £526 £500 £500
UK excluding London average daily rate £375 £375 £350
% change year-on-year
- +7.14%
Number of hourly rates quoted 183 186 201
Average hourly rate £22.50 £18.50 £17.50
Average hourly rate % change year-on-year
+21.62% +5.71%
90% offered a hourly rate of more than £12.00 £11.50 £12.35
10% offered a hourly rate of more than £48.00 £42.50 £41.43
UK excluding London average hourly rate £17.50 £16.50 £16.50
% change year-on-year
+6.06% -

1st Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the North West

1st Line Support
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the North West region.

1st Line Support Daily Rate Trend in the North West

1st Line Support
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the North West region.

1st Line Support Hourly Rate Trend in the North West

1st Line Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the North West region over the 3 months to 10 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -18 10 £135 -22.85% 2
Cheshire -7 4 - -
Merseyside 0 3 - - 1
Lancashire - 1 - - 4
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 10 February 2016, IT contractor jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 39 (78.00%) Windows
2 25 (50.00%) Active Directory
3 19 (38.00%) Microsoft
4 17 (34.00%) MS Office
5 14 (28.00%) Security Cleared
5 14 (28.00%) Windows 7
6 12 (24.00%) Incident Management
7 11 (22.00%) SC Cleared
7 11 (22.00%) Internet
7 11 (22.00%) ITIL
7 11 (22.00%) HTML
8 9 (18.00%) Windows XP
9 8 (16.00%) Remote Desktop
9 8 (16.00%) Legal
10 7 (14.00%) SCCM
10 7 (14.00%) MS Excel
11 6 (12.00%) SLA
11 6 (12.00%) Citrix
12 5 (10.00%) Law
12 5 (10.00%) VoIP
12 5 (10.00%) Skype for Business
13 4 (8.00%) iManage
13 4 (8.00%) DHCP
13 4 (8.00%) TCP/IP
13 4 (8.00%) DNS
13 4 (8.00%) Device Driver
14 3 (6.00%) Problem Management
14 3 (6.00%) Windows Server 2008
14 3 (6.00%) MS Exchange
14 3 (6.00%) MCP

1st Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 10 February 2016, IT contractor jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (10.00%) Skype for Business
2 3 (6.00%) MS Exchange
3 1 (2.00%) Exchange Server 2003
3 1 (2.00%) Exchange Server 2007
3 1 (2.00%) Exchange Server 2010
3 1 (2.00%) IBM Notes
Applications
1 17 (34.00%) MS Office
2 7 (14.00%) MS Excel
3 1 (2.00%) Spreadsheet
Cloud Services
1 1 (2.00%) Google Apps
1 1 (2.00%) Office 365
Communications & Networking
1 11 (22.00%) Internet
2 8 (16.00%) Remote Desktop
3 5 (10.00%) VoIP
4 4 (8.00%) DHCP
4 4 (8.00%) DNS
4 4 (8.00%) TCP/IP
General
1 8 (16.00%) Legal
2 5 (10.00%) Law
Libraries, Frameworks & Software Standards
1 11 (22.00%) HTML
Miscellaneous
1 4 (8.00%) Device Driver
2 2 (4.00%) PMI
3 1 (2.00%) Blackberry
3 1 (2.00%) EPoS
3 1 (2.00%) NHS
Operating Systems
1 39 (78.00%) Windows
2 14 (28.00%) Windows 7
3 9 (18.00%) Windows XP
4 3 (6.00%) Windows Server
4 3 (6.00%) Windows Server 2008
5 1 (2.00%) Apple iOS
5 1 (2.00%) Windows Server 2003
5 1 (2.00%) Windows Server 2012
Processes & Methodologies
1 12 (24.00%) Incident Management
2 11 (22.00%) ITIL
3 3 (6.00%) Problem Management
4 2 (4.00%) Coaching
4 2 (4.00%) Mentoring
4 2 (4.00%) Migration
4 2 (4.00%) Service Management
5 1 (2.00%) Agile Software Development
5 1 (2.00%) Capacity Management
5 1 (2.00%) Document Management
5 1 (2.00%) Electronic Trading
5 1 (2.00%) ITIL V3
5 1 (2.00%) Knowledge Management
5 1 (2.00%) Project Planning
5 1 (2.00%) Service Delivery
Programming Languages
1 1 (2.00%) R
Qualifications
1 14 (28.00%) Security Cleared
2 11 (22.00%) SC Cleared
3 3 (6.00%) MCP
4 2 (4.00%) PMI Certification
5 1 (2.00%) DV Cleared
5 1 (2.00%) MCDST
5 1 (2.00%) Microsoft Certification
Quality Assurance & Compliance
1 6 (12.00%) SLA
System Software
1 25 (50.00%) Active Directory
2 1 (2.00%) Hyper-V
Systems Management
1 7 (14.00%) SCCM
2 2 (4.00%) OpenView
3 1 (2.00%) NetBackup
3 1 (2.00%) SCVMM
Vendors
1 19 (38.00%) Microsoft
2 6 (12.00%) Citrix
3 4 (8.00%) iManage
4 2 (4.00%) HP
5 1 (2.00%) Cisco
5 1 (2.00%) Google
5 1 (2.00%) Lotus
5 1 (2.00%) ServiceNow
5 1 (2.00%) Symantec
Colne, Lancashire
Send
Rate: From £16,000 to £16,000 per annum
Posted: 2 days ago
Barnoldswick, Lancashire
Send
Rate: From £16,000 to £16,000 per annum
Posted: 5 days ago