The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 6 July 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
6 Jul 2015
Same period 2014 Same period 2013
First Line Support
Rank 127 107 104
Rank change year-on-year
-20 -3
Contract jobs requiring a 1st Line Support 20 24 15
As % of all contract IT jobs located in the North West 0.55% 0.80% 0.60%
As % of the Job Titles category 0.59% 0.85% 0.65%
Number of daily rates quoted 4 8 4
Average daily rate
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£100 £109 £110
Average daily rate % change year-on-year
-8.04% -1.13%
90% offered a daily rate of more than £97 £100 £80
10% offered a daily rate of more than £111 £136 £140
UK excluding London average daily rate £120 £100 £125
% change year-on-year
+20.00% -20.00%
Number of hourly rates quoted 12 9 10
Average hourly rate £13.75 £10.00 £10.00
Average hourly rate % change year-on-year
+37.50% -
90% offered a hourly rate of more than £11.05 £9.27 £9.00
10% offered a hourly rate of more than £16.85 £11.00 £14.35
UK excluding London average hourly rate £11.75 £11.00 £11.00
% change year-on-year
+6.81% -
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
3395 2814 2315
As % of all contract IT jobs located in the North West 93.37% 93.43% 93.08%
Number of daily rates quoted 1973 1519 1101
Average daily rate £375 £350 £333
Average daily rate % change year-on-year
+7.14% +5.26%
90% offered a daily rate of more than £230 £220 £200
10% offered a daily rate of more than £525 £525 £467
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 187 163 174
Average hourly rate £17.50 £16.84 £17.50
Average hourly rate % change year-on-year
+3.91% -3.77%
90% offered a hourly rate of more than £11.50 £10.00 £11.50
10% offered a hourly rate of more than £47.71 £40.00 £40.00
UK excluding London average hourly rate £16.50 £16.25 £17.50
% change year-on-year
+1.53% -7.14%

1st Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the North West

1st Line Support
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the North West region.

1st Line Support Daily Rate Trend in the North West

1st Line Support
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the North West region.

1st Line Support Hourly Rate Trend in the North West

1st Line Support
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the North West region over the 3 months to 6 July 2015.

1st Line Support Hourly Rate Histogram in the North West

1st Line Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the North West region over the 3 months to 6 July 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -1 13 £100 - 2
Cheshire -13 5 - - 3
Lancashire +7 2 - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 6 July 2015, IT contractor jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 30 (69.77%) Windows
2 27 (62.79%) Active Directory
3 24 (55.81%) ITIL
4 21 (48.84%) Microsoft
5 17 (39.53%) Windows XP
6 15 (34.88%) SLA
6 15 (34.88%) MS Office
7 14 (32.56%) MS Excel
8 13 (30.23%) Incident Management
9 11 (25.58%) Windows 7
10 8 (18.60%) Security Cleared
11 6 (13.95%) SC Cleared
11 6 (13.95%) Device Driver
11 6 (13.95%) Internet
11 6 (13.95%) HTML
11 6 (13.95%) DHCP
11 6 (13.95%) TCP/IP
11 6 (13.95%) DNS
11 6 (13.95%) MS Exchange
12 5 (11.63%) Microsoft Certification
12 5 (11.63%) MCITP
13 4 (9.30%) ITIL Foundation Certificate
13 4 (9.30%) Lotus
13 4 (9.30%) IBM Notes
13 4 (9.30%) MCSA
14 2 (4.65%) SCCM
14 2 (4.65%) Degree
14 2 (4.65%) Service Management
14 2 (4.65%) Service Delivery
14 2 (4.65%) Systems Management Server (SMS)

1st Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 6 July 2015, IT contractor jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 6 (13.95%) MS Exchange
2 4 (9.30%) IBM Notes
3 1 (2.33%) SharePoint
3 1 (2.33%) Exchange Server 2007
Applications
1 15 (34.88%) MS Office
2 14 (32.56%) MS Excel
Cloud Services
1 1 (2.33%) Google Apps
1 1 (2.33%) Office 365
Communications & Networking
1 6 (13.95%) DHCP
1 6 (13.95%) TCP/IP
1 6 (13.95%) DNS
1 6 (13.95%) Internet
2 2 (4.65%) Intranet
3 1 (2.33%) LAN
3 1 (2.33%) WAN
Libraries, Frameworks & Software Standards
1 6 (13.95%) HTML
Miscellaneous
1 6 (13.95%) Device Driver
2 1 (2.33%) PDA
2 1 (2.33%) Computer Science
2 1 (2.33%) Analytical Skills
Operating Systems
1 30 (69.77%) Windows
2 17 (39.53%) Windows XP
3 11 (25.58%) Windows 7
4 2 (4.65%) Windows Server 2003
5 1 (2.33%) Windows Server 2008
5 1 (2.33%) Windows 2000 Server
Processes & Methodologies
1 24 (55.81%) ITIL
2 13 (30.23%) Incident Management
3 2 (4.65%) Service Management
3 2 (4.65%) Service Delivery
4 1 (2.33%) Benchmarking
Qualifications
1 8 (18.60%) Security Cleared
2 6 (13.95%) SC Cleared
3 5 (11.63%) MCITP
3 5 (11.63%) Microsoft Certification
4 4 (9.30%) MCSA
4 4 (9.30%) ITIL Foundation Certificate
5 2 (4.65%) MCP
5 2 (4.65%) Degree
6 1 (2.33%) DV Cleared
6 1 (2.33%) ITIL Certification
Quality Assurance & Compliance
1 15 (34.88%) SLA
System Software
1 27 (62.79%) Active Directory
2 1 (2.33%) BitLocker
Systems Management
1 2 (4.65%) OpenView
1 2 (4.65%) Systems Management Server (SMS)
1 2 (4.65%) SCCM
Vendors
1 21 (48.84%) Microsoft
2 4 (9.30%) Lotus
3 2 (4.65%) McAfee
3 2 (4.65%) HP
3 2 (4.65%) Citrix
4 1 (2.33%) Cisco
4 1 (2.33%) VMware
4 1 (2.33%) Google
4 1 (2.33%) LANDesk