The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 25 November 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
25 Nov 2014
Same period 2013 Same period 2012
First Line Support
Rank 116 112 114
Rank change year-on-year
-4 +2
Contract jobs requiring a 1st Line Support 20 18 20
As % of all contract IT jobs located in the North West 0.63% 0.65% 0.64%
As % of the Job Titles category 0.68% 0.72% 0.70%
Number of daily rates quoted 3 3 2
Average daily rate
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of your Daily Rate
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£105 £130 £136
Average daily rate % change year-on-year
-19.23% -4.58%
UK excluding London average daily rate £115 £85 £113
% change year-on-year
+35.29% -24.77%
Number of hourly rates quoted 11 12 13
Average hourly rate £11.00 £10.00 £14.00
Average hourly rate % change year-on-year
+10.00% -28.57%
90% offered a hourly rate of more than £9.00 £8.55 £11.15
10% offered a hourly rate of more than £11.50 £17.10 £18.50
UK excluding London average hourly rate £11.50 £11.50 £11.50
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
2927 2507 2844
As % of all contract IT jobs located in the North West 91.99% 90.41% 91.65%
Number of daily rates quoted 1719 1225 1432
Average daily rate £350 £338 £338
Average daily rate % change year-on-year
+3.70% -
90% offered a daily rate of more than £210 £215 £210
10% offered a daily rate of more than £518 £500 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 160 186 192
Average hourly rate £15.00 £17.50 £18.00
Average hourly rate % change year-on-year
-14.28% -2.77%
90% offered a hourly rate of more than £10.00 £10.00 £11.60
10% offered a hourly rate of more than £37.50 £40.57 £42.50
UK excluding London average hourly rate £16.00 £16.00 £17.50
% change year-on-year
- -8.57%

1st Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the North West

1st Line Support
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the North West region.

1st Line Support Daily Rate Trend in the North West

1st Line Support
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the North West region.

1st Line Support Hourly Rate Trend in the North West

1st Line Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the North West region over the 3 months to 25 November 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -12 11 £121 - 9
Cheshire +12 5 £105 -22.93% 5
Merseyside -2 3 - - 2
Lancashire - - - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 25 November 2014, IT contractor jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 29 (65.91%) Windows
2 21 (47.73%) Active Directory
3 19 (43.18%) Microsoft
3 19 (43.18%) MS Office
4 18 (40.91%) Windows XP
5 13 (29.55%) Windows 7
6 11 (25.00%) MS Excel
7 9 (20.45%) ITIL
7 9 (20.45%) Citrix
7 9 (20.45%) Windows Server 2008
8 8 (18.18%) Incident Management
8 8 (18.18%) Windows Server 2003
9 6 (13.64%) Analytical Skills
10 5 (11.36%) Service Management
10 5 (11.36%) VMware
10 5 (11.36%) SLA
10 5 (11.36%) MS Exchange
11 4 (9.09%) LAN
12 3 (6.82%) TCP/IP
12 3 (6.82%) Exchange Server 2007
12 3 (6.82%) Management Information System
13 2 (4.55%) Wireless
13 2 (4.55%) Service Delivery
13 2 (4.55%) Change Management
13 2 (4.55%) SonicWALL
13 2 (4.55%) Draytek
13 2 (4.55%) MS PowerPoint
13 2 (4.55%) Video Conferencing
13 2 (4.55%) MCP
13 2 (4.55%) Linux

1st Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 25 November 2014, IT contractor jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (11.36%) MS Exchange
2 3 (6.82%) Exchange Server 2007
3 1 (2.27%) Exchange Server 2010
3 1 (2.27%) CICS
3 1 (2.27%) IBM Notes
Applications
1 19 (43.18%) MS Office
2 11 (25.00%) MS Excel
3 2 (4.55%) MS PowerPoint
Communications & Networking
1 4 (9.09%) LAN
2 3 (6.82%) TCP/IP
3 2 (4.55%) Wireless
3 2 (4.55%) Intranet
4 1 (2.27%) VPN
4 1 (2.27%) WAN
General
1 1 (2.27%) Legal
1 1 (2.27%) Manufacturing
1 1 (2.27%) Banking
1 1 (2.27%) Retail
Miscellaneous
1 6 (13.64%) Analytical Skills
2 3 (6.82%) Management Information System
3 2 (4.55%) Video Conferencing
3 2 (4.55%) NHS
4 1 (2.27%) Mathematics
Operating Systems
1 29 (65.91%) Windows
2 18 (40.91%) Windows XP
3 13 (29.55%) Windows 7
4 9 (20.45%) Windows Server 2008
5 8 (18.18%) Windows Server 2003
6 2 (4.55%) Linux
6 2 (4.55%) Windows Server 2012
6 2 (4.55%) Mac OS
7 1 (2.27%) Windows 8
7 1 (2.27%) Windows 2000
7 1 (2.27%) Windows NT
7 1 (2.27%) Windows 2000 Server
Processes & Methodologies
1 9 (20.45%) ITIL
2 8 (18.18%) Incident Management
3 5 (11.36%) Service Management
4 2 (4.55%) Service Delivery
4 2 (4.55%) Change Management
4 2 (4.55%) Problem Management
5 1 (2.27%) Cash Management
5 1 (2.27%) Time Management
5 1 (2.27%) ITSM
5 1 (2.27%) Security Management
5 1 (2.27%) Migration
5 1 (2.27%) Asset Management
Programming Languages
1 2 (4.55%) C
Qualifications
1 2 (4.55%) MCP
1 2 (4.55%) Microsoft Certification
2 1 (2.27%) ITIL Foundation Certificate
2 1 (2.27%) MCSA
2 1 (2.27%) SC Cleared
2 1 (2.27%) Security Cleared
2 1 (2.27%) MCTS
Quality Assurance & Compliance
1 5 (11.36%) SLA
System Software
1 21 (47.73%) Active Directory
2 2 (4.55%) VMware ESXi
3 1 (2.27%) VMware Infrastructure
Vendors
1 19 (43.18%) Microsoft
2 9 (20.45%) Citrix
3 5 (11.36%) VMware
4 2 (4.55%) SonicWALL
4 2 (4.55%) Draytek
4 2 (4.55%) Sophos
5 1 (2.27%) Remedy
5 1 (2.27%) Lotus
5 1 (2.27%) Orchard
Chester
Computer Futures
Rate: competitive
Posted: 13 hours ago
Liverpool
Hays IT - Uk Posting account
Rate: £10.00 - £12.00 per annum
Posted: 18 hours ago
Manchester, Lancashire
LA International
Rate: £9 - £11 per hour
Posted: Yesterday
Manchester, Lancashire
Oscar Associates (UK) Ltd
Rate: £10 - £12 per hour
Posted: 5 days ago