North West 1st Line Support Contracts

The table below looks at the demand for the 1st Line Support role in IT contracts within the North West region compared to all other Job Titles we currently track. Included is a guide to the contractor rates offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 13 October 2008 with a comparison to the same period last year.

First Line Support
Location Aberdeen Aberdeenshire Abingdon Addlestone Barnsley Basildon Basingstoke Bath Beccles Bedfordshire Bellshill Berkshire Birmingham Bolton Bournemouth Bracknell Bradford Bridgend Brighton Bristol Bromley Bromsgrove Buckinghamshire Bury Cambridge Cambridgeshire Canary Wharf Cannock Cardiff Castleford Chelmsford Cheshire Chester Chippenham City of London Clydebank Colchester Coventry Crawley Derby Derbyshire Docklands, London Dorset Dudley Dunbar Dunstable Durham East Lothian East Midlands East of England East Sussex East Yorkshire Eastleigh Edinburgh England Epsom Essex Farnham Folkestone Glasgow Gloucestershire Halifax Hampshire Hastings Hemel Hempstead Herefordshire Hertfordshire High Wycombe Hounslow Hull Huntingdon Ipswich Kegworth Kent Lancashire Leeds Leicester Leicestershire Lincolnshire Liverpool London Maidenhead Manchester Merseyside Middlesbrough Middlesex Midlands Milton Keynes Newbury Newcastle Newport Norfolk North Ayrshire North East North Lanarkshire North West North Yorkshire Northumberland Northwich Nottingham Nottinghamshire Oxford Oxfordshire Peterborough Poole Portsmouth Preston Reading Redhill Reigate Renfrewshire Rugby Runcorn Salford Sandwich Scotland Sheffield Shropshire Sidcup Slough Somerset South East South Wales South West South Yorkshire Southampton Spalding Staffordshire Stockport Stratford-upon-Avon Suffolk Surrey Swindon Telford Thames Valley Tyne and Wear UK Uxbridge Wakefield Wales Walsall Walton-on-Thames Warwick Warwickshire Watford Wembley West Dunbartonshire West Midlands West Sussex West Yorkshire Wiltshire Windsor Witham Wokingham Wolverhampton Worcestershire Yeovil Yorkshire	3 months to 13 Oct 2008	Same period last year
Rank	91	105
Rank change on same period last year	+14
Matching contract IT job ads	40	41
As % of all UK contract IT job ads sampled	0.057 %	0.042 %
As % of the category below	1.199 %	1.012 %
Daily rates quoted	0	1
Average minimum daily rate	-	£106
Average daily rate	-	£106
% change on same period last year	-
Average maximum daily rate	-	£106
UK excluding London average daily rate	£130	£141
% change on same period last year	-7.86 %
Hourly rates quoted	29	15
Average minimum hourly rate	£9.59	£9.30
Average hourly rate	£10.22	£9.83
% change on same period last year	+3.97 %
Average maximum hourly rate	£10.86	£10.37
UK excluding London average hourly rate	£11.52	£12.01
% change on same period last year	-4.12 %
Job Titles North West
Matching contract IT job ads	3337	4053
As % of all UK contract IT job ads sampled	4.719 %	4.103 %
Daily rates quoted	775	824
Average minimum daily rate	£324	£320
Average daily rate	£341	£338
% change on same period last year	+0.99 %
Average maximum daily rate	£359	£356
UK excluding London average daily rate	£352	£353
% change on same period last year	-0.18 %
Hourly rates quoted	472	453
Average minimum hourly rate	£21.58	£20.29
Average hourly rate	£23.36	£21.91
% change on same period last year	+6.65 %
Average maximum hourly rate	£25.14	£23.52
UK excluding London average hourly rate	£23.71	£25.14
% change on same period last year	-5.69 %
1st Line Support England

We calculate average IT contractor rates directly from the figures quoted and do not attempt to derive hourly rates from daily rates or vice versa.

1st Line Support
Demand Trend

The chart provides a 3-month moving total beginning in 2004 of IT contractor jobs citing 1st Line Support across the North West region as a proportion of the total demand within the Job Titles category.

1st Line Support
Daily Rate Trend

The chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the North West region.

1st Line Support
Hourly Rate Trend

The chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the North West region.

1st Line Support
Hourly Rate Histogram

The chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the North West region over the 3 months to 13 October 2008.

1st Line Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the North West region over the 3 months to 13 October 2008. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year. A positive number indicates a relative increase in demand.

Location	Rank Change on Same Period Last Last	Matching Contract IT Job Ads	Average Daily Rate Last 3 Months	Average Daily Rate % Change on Same Period Last Year
Manchester	+3	29	-	-
Cheshire	+11	5	-	-
Merseyside	-6	4	-	-
Lancashire	-	2	-	-

1st Line Support England

1st Line Support
Top 30 Related IT Skills

For the 6 months to 13 October 2008, IT contractor jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 38 (38.78 %) Windows 2 36 (36.73 %) MS Office 3 19 (19.39 %) MS Excel 4 16 (16.33 %) Microsoft 5 15 (15.31 %) Active Directory 6 13 (13.27 %) Windows XP 7 11 (11.22 %) NHS 7 11 (11.22 %) Windows 2000 8 9 (9.184 %) MS Exchange 9 8 (8.163 %) Novell 10 6 (6.122 %) ITIL 11 5 (5.102 %) Swedish Language 11 5 (5.102 %) Statistics 11 5 (5.102 %) Lotus Notes 11 5 (5.102 %) SLA

11 5 (5.102 %) Cisco 11 5 (5.102 %) Citrix 11 5 (5.102 %) Lotus 12 4 (4.082 %) Remedy 12 4 (4.082 %) Blackberry 12 4 (4.082 %) VERITAS 12 4 (4.082 %) Windows Server 2003 12 4 (4.082 %) Danish Language 12 4 (4.082 %) Dutch Language 12 4 (4.082 %) Asset Management 12 4 (4.082 %) French Language 12 4 (4.082 %) Norwegian Language 13 3 (3.061 %) Spanish Language 13 3 (3.061 %) Incident Management 13 3 (3.061 %) Italian Language

1st Line Support
Top Related IT Skills by Category

For the 6 months to 13 October 2008, IT contractor jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms 1 9 (9.184 %) MS Exchange 2 5 (5.102 %) Lotus Notes 3 2 (2.041 %) Exchange Server 2003	Applications 1 36 (36.73 %) MS Office 2 19 (19.39 %) MS Excel 3 2 (2.041 %) MS PowerPoint
Business Applications 1 1 (1.020 %) SAP FI	Communications & Networking 1 2 (2.041 %) DNS 2 1 (1.020 %) Intranet 2 1 (1.020 %) Internet 2 1 (1.020 %) 3G 2 1 (1.020 %) Wi-Fi 2 1 (1.020 %) Bluetooth 2 1 (1.020 %) Broadband 2 1 (1.020 %) LAN 2 1 (1.020 %) WAN 2 1 (1.020 %) TCP/IP 2 1 (1.020 %) VPN
Database & Business Intelligence 1 1 (1.020 %) SQL Server 1 1 (1.020 %) MS Access 1 1 (1.020 %) BusinessObjects	General 1 2 (2.041 %) Education 1 2 (2.041 %) Electric 2 1 (1.020 %) Electronics 2 1 (1.020 %) Telecoms
Miscellaneous 1 11 (11.22 %) NHS 2 5 (5.102 %) Statistics 2 5 (5.102 %) Swedish Language 3 4 (4.082 %) Norwegian Language 3 4 (4.082 %) French Language 3 4 (4.082 %) Danish Language 3 4 (4.082 %) Dutch Language 3 4 (4.082 %) Blackberry 4 3 (3.061 %) Italian Language 4 3 (3.061 %) Spanish Language 5 2 (2.041 %) Client/Server 5 2 (2.041 %) German Language 5 2 (2.041 %) Mainframe 5 2 (2.041 %) Finnish Language 6 1 (1.020 %) AS400 6 1 (1.020 %) Freedom of Information 6 1 (1.020 %) PDA	Operating Systems 1 38 (38.78 %) Windows 2 13 (13.27 %) Windows XP 3 11 (11.22 %) Windows 2000 4 4 (4.082 %) Windows Server 2003 5 2 (2.041 %) VME 6 1 (1.020 %) UNIX 6 1 (1.020 %) Windows Vista 6 1 (1.020 %) Windows NT
Processes & Methodologies 1 6 (6.122 %) ITIL 2 4 (4.082 %) Asset Management 3 3 (3.061 %) Incident Management 4 1 (1.020 %) System Testing 4 1 (1.020 %) Time Management 4 1 (1.020 %) Data Protection	Programming Languages 1 1 (1.020 %) C 1 1 (1.020 %) SQL
Qualifications 1 1 (1.020 %) HND 1 1 (1.020 %) MCSE 1 1 (1.020 %) Microsoft Certification 1 1 (1.020 %) CNA 1 1 (1.020 %) Novell Certification 1 1 (1.020 %) ITIL Certification 1 1 (1.020 %) Degree	Quality Assurance & Compliance 1 5 (5.102 %) SLA 2 2 (2.041 %) ISO9001
System Software 1 15 (15.31 %) Active Directory 2 2 (2.041 %) Terminal Services 3 1 (1.020 %) NDS	Systems Management 1 1 (1.020 %) Systems Management Server (SMS) 1 1 (1.020 %) DameWare
Vendors 1 16 (16.33 %) Microsoft 2 8 (8.163 %) Novell 3 5 (5.102 %) Citrix 3 5 (5.102 %) Cisco 3 5 (5.102 %) Lotus 4 4 (4.082 %) Remedy 4 4 (4.082 %) VERITAS 5 3 (3.061 %) SAP 6 1 (1.020 %) IBM 6 1 (1.020 %) Oracle 6 1 (1.020 %) Business Objects