The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
First Line Support
Rank 130 103 104
Rank change year-on-year
-27 +1
Contract jobs requiring a 1st Line Support 24 32 15
As % of all contract IT jobs located in the North West 0.62% 1.03% 0.61%
As % of the Job Titles category 0.67% 1.12% 0.65%
Number of daily rates quoted 3 15 4
Average daily rate
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of your Daily Rate
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£120 £83 £82
Average daily rate % change year-on-year
+45.45% +0.60%
UK excluding London average daily rate £125 £100 £105
% change year-on-year
+25.00% -4.76%
Number of hourly rates quoted 18 10 11
Average hourly rate £12.25 £10.50 £11.00
Average hourly rate % change year-on-year
+16.66% -4.54%
90% offered a hourly rate of more than £9.85 £9.95 £8.25
10% offered a hourly rate of more than £14.80 £11.85 £14.00
UK excluding London average hourly rate £11.86 £11.00 £11.50
% change year-on-year
+7.77% -4.34%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
3573 2849 2296
As % of all contract IT jobs located in the North West 92.04% 91.81% 93.37%
Number of daily rates quoted 1905 1520 1086
Average daily rate £388 £350 £330
Average daily rate % change year-on-year
+10.71% +6.06%
90% offered a daily rate of more than £250 £210 £215
10% offered a daily rate of more than £538 £500 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 208 198 184
Average hourly rate £18.88 £17.50 £18.00
Average hourly rate % change year-on-year
+7.88% -2.77%
90% offered a hourly rate of more than £12.00 £11.68 £11.00
10% offered a hourly rate of more than £49.50 £40.57 £54.64
UK excluding London average hourly rate £16.50 £17.50 £17.50
% change year-on-year
-5.71% -

1st Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the North West

1st Line Support
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the North West region.

1st Line Support Daily Rate Trend in the North West

1st Line Support
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the North West region.

1st Line Support Hourly Rate Trend in the North West

1st Line Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the North West region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -14 14 £175 +72.83% 6
Cheshire -6 8 £120 -9.09% 4
Lancashire +5 1 - -
Merseyside -23 1 - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 24 April 2015, IT contractor jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 30 (71.43%) Windows
2 22 (52.38%) Active Directory
3 19 (45.24%) MS Office
3 19 (45.24%) Microsoft
4 17 (40.48%) Windows XP
5 15 (35.71%) ITIL
5 15 (35.71%) MS Excel
6 12 (28.57%) Incident Management
7 11 (26.19%) Windows 7
8 9 (21.43%) SLA
9 8 (19.05%) MS Exchange
10 7 (16.67%) Security Cleared
11 6 (14.29%) Citrix
11 6 (14.29%) Lotus
11 6 (14.29%) IBM Notes
12 5 (11.90%) Service Management
13 4 (9.52%) Internet
13 4 (9.52%) HTML
13 4 (9.52%) DHCP
13 4 (9.52%) TCP/IP
13 4 (9.52%) DNS
13 4 (9.52%) SC Cleared
13 4 (9.52%) Device Driver
14 3 (7.14%) Windows Server 2008
14 3 (7.14%) Windows Server 2003
15 2 (4.76%) Intranet
15 2 (4.76%) Systems Management Server (SMS)
15 2 (4.76%) NHS
15 2 (4.76%) Windows NT
15 2 (4.76%) OpenView

1st Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 24 April 2015, IT contractor jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 8 (19.05%) MS Exchange
2 6 (14.29%) IBM Notes
3 2 (4.76%) Exchange Server 2007
4 1 (2.38%) CICS
Applications
1 19 (45.24%) MS Office
2 15 (35.71%) MS Excel
Cloud Services
1 1 (2.38%) Google Apps
Communications & Networking
1 4 (9.52%) Internet
1 4 (9.52%) DHCP
1 4 (9.52%) TCP/IP
1 4 (9.52%) DNS
2 2 (4.76%) Intranet
3 1 (2.38%) LAN
3 1 (2.38%) SMS
3 1 (2.38%) WAN
Libraries, Frameworks & Software Standards
1 4 (9.52%) HTML
Miscellaneous
1 4 (9.52%) Device Driver
2 2 (4.76%) NHS
2 2 (4.76%) Computer Science
3 1 (2.38%) Analytical Skills
Operating Systems
1 30 (71.43%) Windows
2 17 (40.48%) Windows XP
3 11 (26.19%) Windows 7
4 3 (7.14%) Windows Server 2008
4 3 (7.14%) Windows Server 2003
5 2 (4.76%) Windows NT
Processes & Methodologies
1 15 (35.71%) ITIL
2 12 (28.57%) Incident Management
3 5 (11.90%) Service Management
4 2 (4.76%) Change Management
4 2 (4.76%) Problem Management
5 1 (2.38%) Service Delivery
5 1 (2.38%) Benchmarking
Qualifications
1 7 (16.67%) Security Cleared
2 4 (9.52%) SC Cleared
3 2 (4.76%) MCP
3 2 (4.76%) Degree
4 1 (2.38%) DV Cleared
4 1 (2.38%) MCITP
4 1 (2.38%) Microsoft Certification
Quality Assurance & Compliance
1 9 (21.43%) SLA
System Software
1 22 (52.38%) Active Directory
Systems Management
1 2 (4.76%) Systems Management Server (SMS)
1 2 (4.76%) OpenView
2 1 (2.38%) SCCM
Vendors
1 19 (45.24%) Microsoft
2 6 (14.29%) Citrix
2 6 (14.29%) Lotus
3 2 (4.76%) HP
3 2 (4.76%) VMware
4 1 (2.38%) LANDesk
4 1 (2.38%) Google
Greater Manchester
Opus Recruitment Solutions Ltd
Rate: £12 - £17 per hour
Posted: 3 days ago
Crewe, Cheshire
Global Technology Solutions Ltd
Rate: £13.50 - £15.50 per hour
Posted: 3 days ago
Manchester, Lancashire
Lewis Paige
Rate: Contract Rates
Posted: 3 days ago
Manchester, Lancashire
Talent International
Rate: £11 - £13 per hour
Posted: 6 days ago