The table below looks at the statistics for the 1st Line Support role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 29 May 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
29 May 2015
Same period 2014 Same period 2013
First Line Support
Rank 131 97 108
Rank change year-on-year
-34 +11
Contract jobs requiring a 1st Line Support 20 37 13
As % of all contract IT jobs located in the North West 0.55% 1.19% 0.55%
As % of the Job Titles category 0.59% 1.29% 0.59%
Number of daily rates quoted 1 16 4
Average daily rate
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of your Daily Rate
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£95 £100 £81
Average daily rate % change year-on-year
-5.00% +23.45%
UK excluding London average daily rate £115 £100 £110
% change year-on-year
+15.00% -9.09%
Number of hourly rates quoted 17 11 9
Average hourly rate £13.50 £10.00 £11.50
Average hourly rate % change year-on-year
+35.00% -13.04%
90% offered a hourly rate of more than £10.40 £10.00 £9.80
10% offered a hourly rate of more than £16.10 £11.50 £14.70
UK excluding London average hourly rate £11.75 £11.00 £11.50
% change year-on-year
+6.81% -4.34%
1st Line Support
England

The following table is for comparison with the above and provides statistics for the entire Job Titles category in contract jobs advertised in the North West region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of contract jobs in the overall sample.

Job Titles Category
North West
Contract IT job ads with a match in the
Job Titles category
3369 2874 2211
As % of all contract IT jobs located in the North West 93.25% 92.53% 93.41%
Number of daily rates quoted 1925 1552 1049
Average daily rate £385 £350 £338
Average daily rate % change year-on-year
+10.00% +3.70%
90% offered a daily rate of more than £238 £210 £209
10% offered a daily rate of more than £550 £520 £475
UK excluding London average daily rate £375 £350 £350
% change year-on-year
+7.14% -
Number of hourly rates quoted 201 190 177
Average hourly rate £17.00 £17.50 £17.50
Average hourly rate % change year-on-year
-2.85% -
90% offered a hourly rate of more than £12.00 £11.00 £11.50
10% offered a hourly rate of more than £47.71 £42.50 £44.90
UK excluding London average hourly rate £16.16 £16.50 £17.50
% change year-on-year
-2.06% -5.71%

1st Line Support
Jobs Demand Trend in the North West

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support in the job title across the North West region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in the North West

1st Line Support
Daily Rate Trend in the North West

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the North West region.

1st Line Support Daily Rate Trend in the North West

1st Line Support
Hourly Rate Trend in the North West

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the North West region.

1st Line Support Hourly Rate Trend in the North West

1st Line Support
Hourly Rate Histogram in the North West

This chart provides a histogram of hourly rates quoted in contract IT jobs citing 1st Line Support across the North West region over the 3 months to 29 May 2015.

1st Line Support Hourly Rate Histogram in the North West

1st Line Support
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the North West region over the 3 months to 29 May 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -2 11 £95 -20.83% 3
Cheshire -18 6 - -
Lancashire +8 2 - -
Merseyside -20 1 - -
1st Line Support
England

1st Line Support
Top 30 Related IT Skills in the North West

For the 6 months to 29 May 2015, IT contractor jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 28 (66.67%) Windows
2 24 (57.14%) Active Directory
3 20 (47.62%) Microsoft
3 20 (47.62%) ITIL
4 17 (40.48%) MS Office
5 16 (38.10%) MS Excel
6 15 (35.71%) Windows XP
7 14 (33.33%) Incident Management
8 12 (28.57%) SLA
9 11 (26.19%) Windows 7
10 8 (19.05%) Security Cleared
11 7 (16.67%) MS Exchange
12 6 (14.29%) DHCP
12 6 (14.29%) TCP/IP
12 6 (14.29%) DNS
12 6 (14.29%) HTML
12 6 (14.29%) Internet
12 6 (14.29%) SC Cleared
12 6 (14.29%) Device Driver
13 4 (9.52%) Service Management
13 4 (9.52%) Citrix
13 4 (9.52%) Lotus
13 4 (9.52%) IBM Notes
14 3 (7.14%) Microsoft Certification
14 3 (7.14%) Intranet
14 3 (7.14%) MCITP
15 2 (4.76%) Degree
15 2 (4.76%) Service Delivery
15 2 (4.76%) Change Management
15 2 (4.76%) Problem Management

1st Line Support
Top Related IT Skills in the North West by Category

For the 6 months to 29 May 2015, IT contractor jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 7 (16.67%) MS Exchange
2 4 (9.52%) IBM Notes
3 1 (2.38%) SharePoint
3 1 (2.38%) Exchange Server 2007
Applications
1 17 (40.48%) MS Office
2 16 (38.10%) MS Excel
Cloud Services
1 1 (2.38%) Google Apps
Communications & Networking
1 6 (14.29%) DHCP
1 6 (14.29%) TCP/IP
1 6 (14.29%) DNS
1 6 (14.29%) Internet
2 3 (7.14%) Intranet
3 2 (4.76%) WAN
3 2 (4.76%) LAN
4 1 (2.38%) SMS
Libraries, Frameworks & Software Standards
1 6 (14.29%) HTML
Miscellaneous
1 6 (14.29%) Device Driver
2 1 (2.38%) Analytical Skills
2 1 (2.38%) Computer Science
2 1 (2.38%) PDA
Operating Systems
1 28 (66.67%) Windows
2 15 (35.71%) Windows XP
3 11 (26.19%) Windows 7
4 2 (4.76%) Windows Server 2003
5 1 (2.38%) Windows NT
5 1 (2.38%) Windows Server 2008
5 1 (2.38%) Windows 2000 Server
Processes & Methodologies
1 20 (47.62%) ITIL
2 14 (33.33%) Incident Management
3 4 (9.52%) Service Management
4 2 (4.76%) Service Delivery
4 2 (4.76%) Change Management
4 2 (4.76%) Problem Management
5 1 (2.38%) Benchmarking
Qualifications
1 8 (19.05%) Security Cleared
2 6 (14.29%) SC Cleared
3 3 (7.14%) Microsoft Certification
3 3 (7.14%) MCITP
4 2 (4.76%) Degree
4 2 (4.76%) ITIL Foundation Certificate
4 2 (4.76%) MCSA
4 2 (4.76%) MCP
5 1 (2.38%) ITIL Certification
5 1 (2.38%) DV Cleared
Quality Assurance & Compliance
1 12 (28.57%) SLA
System Software
1 24 (57.14%) Active Directory
Systems Management
1 2 (4.76%) Systems Management Server (SMS)
1 2 (4.76%) OpenView
2 1 (2.38%) SCCM
Vendors
1 20 (47.62%) Microsoft
2 4 (9.52%) Citrix
2 4 (9.52%) Lotus
3 2 (4.76%) HP
4 1 (2.38%) Cisco
4 1 (2.38%) VMware
4 1 (2.38%) Google
4 1 (2.38%) LANDesk
Manchester, Lancashire
Oscar Associates (UK) Ltd
Rate: £100 per day
Posted: Yesterday
Manchester, Lancashire
Lewis Paige
Rate: £90.00 - £120.00 per day
Posted: 3 days ago