The first table below looks at the demand for the 1st Line Support role in IT contracts advertised for the North West region. Included is a guide to the average contractor rates offered in IT contracts that have cited 1st Line Support in their job title over the 3 months to 19 June 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the North West region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Jun 2013
Same period 2012 Same period 2011
First Line Support
Rank 104 121 99
Rank change year-on-year
+17 -22
Contract jobs requiring a 1st Line Support 13 13 26
As % of all contract IT jobs located in the North West 0.545% 0.428% 0.860%
As % of the Job Titles category 0.582% 0.467% 0.934%
Number of daily rates quoted 3 1 4
Average daily rate £80 £130 £80
Average daily rate % change year-on-year
-38.46% +62.50%
UK excluding London average daily rate £120 £105 £94
% change year-on-year
+14.28% +12.29%
Number of hourly rates quoted 9 9 12
Average hourly rate £11.00 £17.00 £11.25
Average hourly rate % change year-on-year
-35.29% +51.11%
90% offered a hourly rate of more than £9.80 £9.00 £8.95
10% offered a hourly rate of more than £14.70 £22.41 £16.61
UK excluding London average hourly rate £11.50 £11.35 £11.31
% change year-on-year
+1.32% +0.39%
All Job Titles
North West
Contract IT job ads with a match in the
Job Titles category
2232 2786 2784
As % of all contract IT jobs located in the North West 93.51% 91.71% 92.09%
Number of daily rates quoted 1055 1409 1431
Average daily rate £338 £325 £325
Average daily rate % change year-on-year
+3.84% -
90% offered a daily rate of more than £213 £225 £180
10% offered a daily rate of more than £475 £475 £463
UK excluding London average daily rate £350 £350 £350
Number of hourly rates quoted 169 169 209
Average hourly rate £17.50 £19.42 £18.50
Average hourly rate % change year-on-year
-9.88% +4.97%
90% offered a hourly rate of more than £11.00 £12.00 £9.75
10% offered a hourly rate of more than £40.00 £36.50 £40.00
UK excluding London average hourly rate £17.50 £18.00 £19.94
% change year-on-year
-2.77% -9.72%
1st Line Support
England

1st Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of IT contractor jobs citing 1st Line Support across the North West region as a proportion of the total demand within the Job Titles category.

North West 1st Line Support Jobs Demand Trend

1st Line Support
Daily Rate Trend

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing 1st Line Support across the North West region.

North West 1st Line Support Daily Rate Trend

1st Line Support
Hourly Rate Trend

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing 1st Line Support across the North West region.

North West 1st Line Support Hourly Rate Trend

1st Line Support
Contract Locations

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing 1st Line Support within the North West region over the 3 months to 19 June 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Find
Job
Vacancies
Manchester +8 6 - - 5
Merseyside +10 3 £82 -36.92%
Cheshire -2 2 £80 - 3
Lancashire - 2 - -
Cumbria - - - - 1
1st Line Support
England

1st Line Support
Top 30 Related IT Skills

For the 6 months to 19 June 2013, IT contractor jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title.

1 14 (58.33%) Windows
2 10 (41.67%) Active Directory
3 9 (37.50%) Windows XP
4 8 (33.33%) Microsoft
5 6 (25.00%) Windows 7
5 6 (25.00%) MS Office
6 5 (20.83%) SLA
6 5 (20.83%) Incident Management
7 4 (16.67%) Problem Management
7 4 (16.67%) ITIL
7 4 (16.67%) MS Exchange
8 3 (12.50%) Kaspersky
9 2 (8.333%) Windows 2000 Server
9 2 (8.333%) Exchange Server 2007
9 2 (8.333%) FMCG
9 2 (8.333%) Exchange Server 2003
9 2 (8.333%) Dutch Language
9 2 (8.333%) French Language
9 2 (8.333%) Lotus
9 2 (8.333%) EPoS
9 2 (8.333%) Windows Server 2003
9 2 (8.333%) DHCP
9 2 (8.333%) DNS
9 2 (8.333%) Windows 2000
9 2 (8.333%) IBM Notes
9 2 (8.333%) MS Excel
10 1 (4.167%) SharePoint
10 1 (4.167%) SAP
10 1 (4.167%) Linux
10 1 (4.167%) Dell

1st Line Support
Top Related IT Skills by Category

For the 6 months to 19 June 2013, IT contractor jobs across the North West region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 4 (16.67%) MS Exchange
2 2 (8.333%) Exchange Server 2007
2 2 (8.333%) Exchange Server 2003
2 2 (8.333%) IBM Notes
3 1 (4.167%) SharePoint
Applications
1 6 (25.00%) MS Office
2 2 (8.333%) MS Excel
Communications & Networking
1 2 (8.333%) DHCP
1 2 (8.333%) DNS
2 1 (4.167%) Wireless
General
1 2 (8.333%) Dutch Language
1 2 (8.333%) French Language
2 1 (4.167%) Finance
Miscellaneous
1 2 (8.333%) FMCG
1 2 (8.333%) EPoS
2 1 (4.167%) Blackberry
2 1 (4.167%) iPad
Operating Systems
1 14 (58.33%) Windows
2 9 (37.50%) Windows XP
3 6 (25.00%) Windows 7
4 2 (8.333%) Windows 2000 Server
4 2 (8.333%) Windows Server 2003
4 2 (8.333%) Windows 2000
5 1 (4.167%) Linux
Processes & Methodologies
1 5 (20.83%) Incident Management
2 4 (16.67%) Problem Management
2 4 (16.67%) ITIL
3 1 (4.167%) Risk Management
3 1 (4.167%) Knowledge Management
3 1 (4.167%) Root Cause Analysis
Quality Assurance & Compliance
1 5 (20.83%) SLA
2 1 (4.167%) Sarbanes-Oxley
System Software
1 10 (41.67%) Active Directory
Vendors
1 8 (33.33%) Microsoft
2 3 (12.50%) Kaspersky
3 2 (8.333%) Lotus
4 1 (4.167%) SAP
4 1 (4.167%) Dell
4 1 (4.167%) ServiceNow
View 1st Line Support jobs Nationwide