The table below looks at the statistics for Service Management skills in IT contracts advertised for the Manchester region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 24 April 2015 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
24 Apr 2015
Same period 2014 Same period 2013
Service Management
Rank 66 63 57
Rank change year-on-year
-3 -6
Contract jobs citing Service Management 33 23 19
As % of all contract IT jobs located in Manchester 2.00% 1.65% 1.95%
As % of the Processes & Methodologies category 2.69% 2.27% 2.78%
Number of daily rates quoted 20 7 8
Average daily rate
Keep up to 90%
of your Daily Rate
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£350 £310 £327
Average daily rate % change year-on-year
+12.90% -5.27%
90% offered a daily rate of more than £217 £122 £214
10% offered a daily rate of more than £528 £460 £383
UK excluding London average daily rate £375 £350 £360
% change year-on-year
+7.14% -2.77%
Number of hourly rates quoted 0 2 0
Average hourly rate - £13.40 -
UK excluding London average hourly rate £13.35 £19.76 £16.00
% change year-on-year
-32.43% +23.48%
Service Management
North West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Manchester region.

Processes & Methodologies Category
Manchester
Contract IT job ads with a match in the
Processes & Methodologies category
1226 1012 684
As % of all contract IT jobs located in Manchester 74.35% 72.65% 70.15%
Number of daily rates quoted 655 530 334
Average daily rate £375 £365 £329
Average daily rate % change year-on-year
+2.73% +11.02%
90% offered a daily rate of more than £275 £250 £229
10% offered a daily rate of more than £500 £475 £450
UK excluding London average daily rate £393 £375 £363
% change year-on-year
+4.66% +3.44%
Number of hourly rates quoted 27 38 47
Average hourly rate £16.83 £17.03 £20.50
Average hourly rate % change year-on-year
-1.17% -16.95%
90% offered a hourly rate of more than £12.00 £11.52 £12.97
10% offered a hourly rate of more than £40.00 £37.29 £74.20
UK excluding London average hourly rate £30.50 £30.50 £32.00
% change year-on-year
- -4.68%

Service Management
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Manchester region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Manchester

Service Management
Daily Rate Trend in Manchester

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Manchester region.

Service Management Daily Rate Trend in Manchester

Service Management
Daily Rate Histogram in Manchester

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Manchester region over the 3 months to 24 April 2015.

Service Management Daily Rate Histogram in Manchester

Service Management
Hourly Rate Trend in Manchester

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Manchester region.

Service Management Hourly Rate Trend in Manchester

Service Management
Contract Job Locations in Manchester

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Manchester region over the 3 months to 24 April 2015. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Oldham - 1 - -
Service Management
North West

Service Management
Top 30 Related IT Skills in Manchester

For the 6 months to 24 April 2015, IT contractor jobs across the Manchester region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 43 (71.67%) ITIL
2 19 (31.67%) Windows
3 16 (26.67%) Finance
4 15 (25.00%) MS Office
5 13 (21.67%) Project Management
5 13 (21.67%) Service Delivery
6 11 (18.33%) PRINCE2
7 9 (15.00%) Incident Management
7 9 (15.00%) MS Excel
7 9 (15.00%) Windows NT
7 9 (15.00%) Microsoft
8 8 (13.33%) SLA
8 8 (13.33%) Citrix
8 8 (13.33%) CICS
8 8 (13.33%) Programme Management
9 6 (10.00%) MS PowerPoint
9 6 (10.00%) MS Project
9 6 (10.00%) SQL
10 5 (8.33%) Cisco
10 5 (8.33%) HP
10 5 (8.33%) Migration
10 5 (8.33%) VMware
11 4 (6.67%) Continuous Improvement
11 4 (6.67%) Windows Server 2012
11 4 (6.67%) Windows 7
11 4 (6.67%) Manufacturing
11 4 (6.67%) VMware Certified Professional (VCP)
11 4 (6.67%) Project Planning
11 4 (6.67%) TOGAF
11 4 (6.67%) Configuration Management

Service Management
Top Related IT Skills in Manchester by Category

For the 6 months to 24 April 2015, IT contractor jobs across the Manchester region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 8 (13.33%) CICS
2 3 (5.00%) Site Server
2 3 (5.00%) MS Exchange
3 1 (1.67%) IIS
3 1 (1.67%) Exchange Server 2010
Applications
1 15 (25.00%) MS Office
2 9 (15.00%) MS Excel
3 6 (10.00%) MS PowerPoint
3 6 (10.00%) MS Project
Business Applications
1 3 (5.00%) TRIRIGA
Cloud Services
1 2 (3.33%) Cloud Computing
2 1 (1.67%) Microsoft Azure
2 1 (1.67%) Amazon AWS
Communications & Networking
1 2 (3.33%) IP Telephony
1 2 (3.33%) LAN
1 2 (3.33%) WAN
1 2 (3.33%) TCP/IP
1 2 (3.33%) Intranet
2 1 (1.67%) SAN
2 1 (1.67%) MPLS
2 1 (1.67%) BGP
2 1 (1.67%) ADSL
2 1 (1.67%) VPLS
2 1 (1.67%) Firewall
2 1 (1.67%) NAS
Database & Business Intelligence
1 3 (5.00%) SQL Server
1 3 (5.00%) Oracle Database
2 2 (3.33%) Oracle Reports
2 2 (3.33%) Oracle Discoverer
3 1 (1.67%) SQL Server 2008
3 1 (1.67%) SQL Server 2012
General
1 16 (26.67%) Finance
2 4 (6.67%) Manufacturing
3 2 (3.33%) Law
3 2 (3.33%) Legal
3 2 (3.33%) Retail
4 1 (1.67%) Banking
4 1 (1.67%) Advertising
4 1 (1.67%) Telecoms
Job Titles
1 14 (23.33%) Analyst
2 12 (20.00%) Service Analyst
2 12 (20.00%) Service Manager
3 10 (16.67%) Service Desk Analyst
4 5 (8.33%) Project Manager
4 5 (8.33%) PMO Lead
5 4 (6.67%) Services Delivery Manager
5 4 (6.67%) Delivery Manager
6 3 (5.00%) Test Manager
6 3 (5.00%) Infrastructure Project Manager
6 3 (5.00%) Project Engineer
6 3 (5.00%) Infrastructure Manager
6 3 (5.00%) Infrastructure Engineer
6 3 (5.00%) 2nd Line Support
6 3 (5.00%) 1st Line Support
7 2 (3.33%) Technical Implementation Manager
7 2 (3.33%) 2nd Line Support Analyst
7 2 (3.33%) Help Desk Support
7 2 (3.33%) Change Manager
7 2 (3.33%) Head of IT
Libraries, Frameworks & Software Standards
1 1 (1.67%) Middleware
1 1 (1.67%) .NET
Miscellaneous
1 3 (5.00%) Thin Client
1 3 (5.00%) Blackberry
1 3 (5.00%) Mainframe
1 3 (5.00%) CMDB
1 3 (5.00%) Management Information System
1 3 (5.00%) Fat Client
2 2 (3.33%) GIS
2 2 (3.33%) Clustering
2 2 (3.33%) SecurID
2 2 (3.33%) Life Science
3 1 (1.67%) Mobile Computing
Operating Systems
1 19 (31.67%) Windows
2 9 (15.00%) Windows NT
3 4 (6.67%) Windows Server 2012
3 4 (6.67%) Windows 7
3 4 (6.67%) Windows Server 2003
4 3 (5.00%) Windows XP
4 3 (5.00%) Apple iOS
5 2 (3.33%) Windows Server 2008
6 1 (1.67%) Windows 2000 Server
Processes & Methodologies
1 43 (71.67%) ITIL
2 13 (21.67%) Project Management
2 13 (21.67%) Service Delivery
3 11 (18.33%) PRINCE2
4 9 (15.00%) Incident Management
5 8 (13.33%) Programme Management
6 5 (8.33%) Migration
7 4 (6.67%) Continuous Improvement
7 4 (6.67%) Project Planning
7 4 (6.67%) TOGAF
7 4 (6.67%) Configuration Management
8 3 (5.00%) Change Management
8 3 (5.00%) Risk Management
8 3 (5.00%) Test Management
8 3 (5.00%) Time Management
8 3 (5.00%) Line Management
9 2 (3.33%) Mentoring
9 2 (3.33%) Coaching
9 2 (3.33%) Release Management
9 2 (3.33%) Test Strategy
Programming Languages
1 6 (10.00%) SQL
2 3 (5.00%) VBA
3 1 (1.67%) Java
3 1 (1.67%) JavaScript
3 1 (1.67%) Perl
3 1 (1.67%) PHP
Qualifications
1 4 (6.67%) VMware Certified Professional (VCP)
2 3 (5.00%) ITIL Certification
2 3 (5.00%) Degree
2 3 (5.00%) SC Cleared
2 3 (5.00%) Security Cleared
3 2 (3.33%) ITIL Foundation Certificate
3 2 (3.33%) Oracle Certification
4 1 (1.67%) PRINCE2 Certification
4 1 (1.67%) CISSP
4 1 (1.67%) Microsoft Certification
4 1 (1.67%) MCSE
4 1 (1.67%) MCSA
4 1 (1.67%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 8 (13.33%) SLA
2 1 (1.67%) QA
2 1 (1.67%) COBIT
2 1 (1.67%) ISO/IEC 27001
2 1 (1.67%) PCI DSS
System Software
1 3 (5.00%) Active Directory
1 3 (5.00%) VMware Infrastructure
2 1 (1.67%) Microsoft App-V
2 1 (1.67%) VMware ESXi
Systems Management
1 2 (3.33%) HP Data Protector
2 1 (1.67%) Norton AntiVirus
Vendors
1 9 (15.00%) Microsoft
2 8 (13.33%) Citrix
3 5 (8.33%) Cisco
3 5 (8.33%) HP
3 5 (8.33%) VMware
4 3 (5.00%) Apple
4 3 (5.00%) Dell
4 3 (5.00%) Oracle
5 2 (3.33%) Business Objects
5 2 (3.33%) IBM
5 2 (3.33%) Symantec
6 1 (1.67%) NetApp
6 1 (1.67%) Splunk
6 1 (1.67%) ArcSight
6 1 (1.67%) ServiceNow
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