The first table below looks at the demand for Service Management skills in IT contracts advertised for the Manchester region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 31 July 2014 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all of the Processes & Methodologies category for the Manchester region.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
31 Jul 2014
Same period 2013 Same period 2012
Service Management
Rank 74 64 74
Rank change year-on-year
-10 +10
Contract jobs citing Service Management 12 15 14
As % of all contract IT jobs located in Manchester 0.97% 1.32% 0.99%
As % of the Processes & Methodologies category 1.39% 1.79% 1.51%
Number of daily rates quoted 6 5 4
Average daily rate
Keep up to 90%
of your Daily Rate
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£166 £465 £333
Average daily rate % change year-on-year
-64.24% +39.84%
90% offered a daily rate of more than £115 £325 £192
10% offered a daily rate of more than £400 £696 £400
UK excluding London average daily rate £350 £350 £353
% change year-on-year
- -0.70%
Number of hourly rates quoted 1 3 0
Average hourly rate £11.50 £10.50 -
Average hourly rate % change year-on-year
+9.52% -
UK excluding London average hourly rate £15.00 £13.68 £16.00
% change year-on-year
+9.68% -14.53%
Processes & Methodologies Category
Manchester
Contract IT job ads with a match in the
Processes & Methodologies category
866 838 926
As % of all contract IT jobs located in Manchester 70.06% 73.57% 65.72%
Number of daily rates quoted 487 443 470
Average daily rate £350 £333 £320
Average daily rate % change year-on-year
+5.26% +3.90%
90% offered a daily rate of more than £265 £250 £213
10% offered a daily rate of more than £504 £450 £450
UK excluding London average daily rate £375 £375 £363
% change year-on-year
- +3.44%
Number of hourly rates quoted 25 36 43
Average hourly rate £23.50 £17.50 £25.00
Average hourly rate % change year-on-year
+34.28% -30.00%
90% offered a hourly rate of more than £11.50 £10.50 £11.00
10% offered a hourly rate of more than £51.25 £34.00 £37.50
UK excluding London average hourly rate £26.00 £31.00 £31.00
% change year-on-year
-16.12% -
Service Management
North West

Service Management
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Manchester region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Manchester

Service Management
Daily Rate Trend in Manchester

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Manchester region.

Service Management Daily Rate Trend in Manchester

Service Management
Daily Rate Histogram in Manchester

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Manchester region over the 3 months to 31 July 2014.

Service Management Daily Rate Histogram in Manchester

Service Management
Hourly Rate Trend in Manchester

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Manchester region.

Service Management Hourly Rate Trend in Manchester

Service Management
Contract Job Locations in Manchester

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Manchester region over the 3 months to 31 July 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Oldham - 1 - -
Stockport - - - -
Wigan - - - -
Altrincham - - - -
Service Management
North West

Service Management
Top 30 Related IT Skills in Manchester

For the 6 months to 31 July 2014, IT contractor jobs across the Manchester region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 22 (57.89%) ITIL
2 18 (47.37%) Windows
3 10 (26.32%) Incident Management
4 9 (23.68%) Citrix
5 8 (21.05%) HP
5 8 (21.05%) MS Office
6 7 (18.42%) SQL
6 7 (18.42%) Cisco
6 7 (18.42%) Microsoft
7 6 (15.79%) Service Delivery
7 6 (15.79%) Firewall
7 6 (15.79%) CheckPoint
7 6 (15.79%) Symantec
7 6 (15.79%) Windows 7
8 5 (13.16%) Security Cleared
8 5 (13.16%) Windows Server 2008
8 5 (13.16%) Capacity Management
8 5 (13.16%) CICS
8 5 (13.16%) Lotus
8 5 (13.16%) Active Directory
8 5 (13.16%) UNIX
8 5 (13.16%) IBM Notes
8 5 (13.16%) Windows NT
8 5 (13.16%) Configuration Management
8 5 (13.16%) Project Management
8 5 (13.16%) VMware
9 4 (10.53%) Supplier Management
9 4 (10.53%) McAfee
9 4 (10.53%) Norton AntiVirus
9 4 (10.53%) Ingres

Service Management
Top Related IT Skills in Manchester by Category

For the 6 months to 31 July 2014, IT contractor jobs across the Manchester region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 5 (13.16%) IBM Notes
1 5 (13.16%) CICS
2 1 (2.63%) IBM HTTP Server
2 1 (2.63%) WebSphere
2 1 (2.63%) WebSphere Application Server
Applications
1 8 (21.05%) MS Office
2 3 (7.89%) MS Excel
Business Applications
1 1 (2.63%) Remedy ITSM
Cloud Services
1 4 (10.53%) Office 365
Communications & Networking
1 6 (15.79%) Firewall
2 4 (10.53%) LAN
2 4 (10.53%) HTTP
3 3 (7.89%) WAN
3 3 (7.89%) TCP/IP
4 2 (5.26%) VPN
4 2 (5.26%) DNS
4 2 (5.26%) SAN
4 2 (5.26%) Intranet
4 2 (5.26%) DHCP
4 2 (5.26%) SNMP
4 2 (5.26%) SSH
4 2 (5.26%) Network Security
4 2 (5.26%) NAS
5 1 (2.63%) VLAN
5 1 (2.63%) LDAP
5 1 (2.63%) Internet
Database & Business Intelligence
1 4 (10.53%) Ingres
2 1 (2.63%) MSDE
Development Applications
1 1 (2.63%) SQL Server Management Studio (SSMS)
General
1 3 (7.89%) Marketing
2 2 (5.26%) Finance
3 1 (2.63%) Law
3 1 (2.63%) Advertising
3 1 (2.63%) Banking
Job Titles
1 11 (28.95%) Analyst
2 7 (18.42%) Service Manager
3 6 (15.79%) Service Analyst
4 4 (10.53%) Services Delivery Manager
4 4 (10.53%) Service Desk Analyst
4 4 (10.53%) Delivery Manager
4 4 (10.53%) Technical Manager
5 3 (7.89%) Technical Operations Manager
5 3 (7.89%) Operations Manager
5 3 (7.89%) Senior Analyst
6 2 (5.26%) 1st Line Support
6 2 (5.26%) Support Engineer
6 2 (5.26%) Support Specialist
6 2 (5.26%) Desktop Support Engineer
6 2 (5.26%) Deployment Engineer
6 2 (5.26%) Desktop Engineer
6 2 (5.26%) Senior Business Analyst
6 2 (5.26%) 2nd Line Support
6 2 (5.26%) Systems Engineer
6 2 (5.26%) Systems Support
Libraries, Frameworks & Software Standards
1 3 (7.89%) SOAP
2 1 (2.63%) Middleware
Miscellaneous
1 3 (7.89%) Management Information System
2 2 (5.26%) Mainframe
2 2 (5.26%) CMDB
3 1 (2.63%) Blackberry
3 1 (2.63%) Replication
3 1 (2.63%) Clustering
Operating Systems
1 18 (47.37%) Windows
2 6 (15.79%) Windows 7
3 5 (13.16%) UNIX
3 5 (13.16%) Windows Server 2008
3 5 (13.16%) Windows NT
4 4 (10.53%) Windows Server 2003
5 2 (5.26%) Windows XP
5 2 (5.26%) Windows 8
6 1 (2.63%) Windows Server 2012
6 1 (2.63%) Mac OS X
6 1 (2.63%) Windows Vista
6 1 (2.63%) AIX
6 1 (2.63%) Linux
6 1 (2.63%) Windows 2000
Processes & Methodologies
1 22 (57.89%) ITIL
2 10 (26.32%) Incident Management
3 6 (15.79%) Service Delivery
4 5 (13.16%) Configuration Management
4 5 (13.16%) Project Management
4 5 (13.16%) Capacity Management
5 4 (10.53%) Problem Management
5 4 (10.53%) PRINCE2
5 4 (10.53%) Supplier Management
6 3 (7.89%) Business Analysis
6 3 (7.89%) Change Management
6 3 (7.89%) ITSM
6 3 (7.89%) Performance Monitoring
7 2 (5.26%) Continuous Improvement
7 2 (5.26%) Customer Engagement
7 2 (5.26%) Validation
7 2 (5.26%) Agile Software Development
7 2 (5.26%) CRM
7 2 (5.26%) B2B
8 1 (2.63%) BPR
Programming Languages
1 7 (18.42%) SQL
2 1 (2.63%) T-SQL
Qualifications
1 5 (13.16%) Security Cleared
2 4 (10.53%) Microsoft Certification
2 4 (10.53%) MCITP
3 3 (7.89%) ITIL Certification
4 2 (5.26%) CISSP
4 2 (5.26%) Degree
4 2 (5.26%) SC Cleared
4 2 (5.26%) DV Cleared
4 2 (5.26%) MCTS
5 1 (2.63%) Check Point Certification
5 1 (2.63%) Cisco Certification
5 1 (2.63%) MCP
5 1 (2.63%) CCNP
5 1 (2.63%) CCNA
5 1 (2.63%) IBM Certification
5 1 (2.63%) CCSA
5 1 (2.63%) CCSE
5 1 (2.63%) JNCIA
Quality Assurance & Compliance
1 3 (7.89%) SLA
2 1 (2.63%) COBIT
System Software
1 5 (13.16%) Active Directory
2 4 (10.53%) VMware Infrastructure
3 2 (5.26%) Terminal Server
Systems Management
1 4 (10.53%) Norton AntiVirus
2 3 (7.89%) HP SiteScope
3 2 (5.26%) FortiGate
3 2 (5.26%) HP UCMDB
3 2 (5.26%) Backup Exec
3 2 (5.26%) WMI
3 2 (5.26%) WSUS
3 2 (5.26%) SCCM
4 1 (2.63%) Tivoli
4 1 (2.63%) Tivoli Monitoring
4 1 (2.63%) Tivoli Storage Manager
Vendors
1 9 (23.68%) Citrix
2 8 (21.05%) HP
3 7 (18.42%) Microsoft
3 7 (18.42%) Cisco
4 6 (15.79%) CheckPoint
4 6 (15.79%) Symantec
5 5 (13.16%) Lotus
5 5 (13.16%) VMware
6 4 (10.53%) McAfee
6 4 (10.53%) Nortel
6 4 (10.53%) Oracle
6 4 (10.53%) Avaya
7 3 (7.89%) Red Hat
8 2 (5.26%) Baan
8 2 (5.26%) Nokia
8 2 (5.26%) Juniper
8 2 (5.26%) Blue Coat
8 2 (5.26%) Fortinet
8 2 (5.26%) Veeam
8 2 (5.26%) F5
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