The table below looks at the statistics for Service Management skills in IT contracts advertised for the Manchester region. Included is a guide to the average contractor rates offered in IT contracts that have cited Service Management over the 3 months to 19 December 2014 with a comparison to the same period in the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

Location
3 months to
19 Dec 2014
Same period 2013 Same period 2012
Service Management
Rank 64 54 72
Rank change year-on-year
-10 +18
Contract jobs citing Service Management 27 29 11
As % of all contract IT jobs located in Manchester 1.92% 2.51% 0.90%
As % of the Processes & Methodologies category 2.70% 3.39% 1.27%
Number of daily rates quoted 18 16 3
Average daily rate
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£283 £188 £120
Average daily rate % change year-on-year
+50.66% +56.25%
90% offered a daily rate of more than £119 £110 £112
10% offered a daily rate of more than £458 £331 £384
UK excluding London average daily rate £370 £350 £350
% change year-on-year
+5.71% -
Number of hourly rates quoted 2 1 0
Average hourly rate £11.50 £110.00 -
Average hourly rate % change year-on-year
-89.54% -
UK excluding London average hourly rate £15.00 £15.50 £17.50
% change year-on-year
-3.22% -11.42%
Service Management
North West

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the Manchester region.

Processes & Methodologies Category
Manchester
Contract IT job ads with a match in the
Processes & Methodologies category
1000 855 864
As % of all contract IT jobs located in Manchester 71.17% 74.03% 70.76%
Number of daily rates quoted 626 450 431
Average daily rate £350 £350 £325
Average daily rate % change year-on-year
- +7.69%
90% offered a daily rate of more than £251 £240 £200
10% offered a daily rate of more than £525 £475 £425
UK excluding London average daily rate £388 £365 £365
% change year-on-year
+6.16% -
Number of hourly rates quoted 34 44 49
Average hourly rate £16.75 £18.00 £25.00
Average hourly rate % change year-on-year
-6.94% -28.00%
90% offered a hourly rate of more than £11.50 £9.50 £12.40
10% offered a hourly rate of more than £28.13 £48.70 £87.50
UK excluding London average hourly rate £25.00 £27.00 £30.00
% change year-on-year
-7.40% -10.00%

Service Management
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of IT contractor jobs citing Service Management across the Manchester region as a proportion of the total demand within the Processes & Methodologies category.

Service Management Jobs Demand Trend in Manchester

Service Management
Daily Rate Trend in Manchester

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing Service Management across the Manchester region.

Service Management Daily Rate Trend in Manchester

Service Management
Daily Rate Histogram in Manchester

This chart provides a histogram of daily rates quoted in contract IT jobs citing Service Management across the Manchester region over the 3 months to 19 December 2014.

Service Management Daily Rate Histogram in Manchester

Service Management
Hourly Rate Trend in Manchester

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing Service Management across the Manchester region.

Service Management Hourly Rate Trend in Manchester

Service Management
Contract Job Locations in Manchester

The table below looks at the demand and provides a guide to the average contractor rates quoted in IT jobs citing Service Management within the Manchester region over the 3 months to 19 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Average
Daily Rate
Last 3 Months
Average Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Oldham +1 2 - -
Bolton - 1 - -
Altrincham - - - -
Sale - - - -
Stockport - - - - 7
Wigan - - - -
Service Management
North West

Service Management
Top 30 Related IT Skills in Manchester

For the 6 months to 19 December 2014, IT contractor jobs across the Manchester region citing Service Management also mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management.

1 28 (65.12%) ITIL
2 21 (48.84%) MS Office
3 14 (32.56%) Windows
4 12 (27.91%) Incident Management
5 10 (23.26%) MS Excel
6 9 (20.93%) Microsoft
7 8 (18.60%) Citrix
7 8 (18.60%) Windows NT
7 8 (18.60%) CICS
7 8 (18.60%) Project Management
8 7 (16.28%) Configuration Management
8 7 (16.28%) Intranet
8 7 (16.28%) Service Delivery
8 7 (16.28%) Change Management
8 7 (16.28%) Risk Management
8 7 (16.28%) Finance
8 7 (16.28%) SLA
9 6 (13.95%) CISSP
9 6 (13.95%) WAN
9 6 (13.95%) ITSM
9 6 (13.95%) Management Information System
9 6 (13.95%) Problem Management
10 5 (11.63%) Matrix Management
10 5 (11.63%) Migration
11 4 (9.30%) CRM
11 4 (9.30%) PRINCE2
11 4 (9.30%) HP
11 4 (9.30%) Information Security
11 4 (9.30%) Performance Management
11 4 (9.30%) PRINCE2 Practitioner

Service Management
Top Related IT Skills in Manchester by Category

For the 6 months to 19 December 2014, IT contractor jobs across the Manchester region citing Service Management also mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of contract IT job ads sampled that cited Service Management. Up to 20 skills are shown per category.

Application Platforms
1 8 (18.60%) CICS
2 3 (6.98%) IIS
2 3 (6.98%) SharePoint
2 3 (6.98%) Site Server
3 1 (2.33%) Exchange Server 2013
Applications
1 21 (48.84%) MS Office
2 10 (23.26%) MS Excel
3 1 (2.33%) MS Project
Cloud Services
1 3 (6.98%) Office 365
2 2 (4.65%) Cloud Computing
Communications & Networking
1 7 (16.28%) Intranet
2 6 (13.95%) WAN
3 3 (6.98%) LAN
3 3 (6.98%) TCP/IP
4 2 (4.65%) VPN
4 2 (4.65%) Firewall
4 2 (4.65%) Network Security
5 1 (2.33%) Internet
Database & Business Intelligence
1 1 (2.33%) SQL Server
1 1 (2.33%) EDRMS
Development Applications
1 2 (4.65%) ClearCase
1 2 (4.65%) PVCS
General
1 7 (16.28%) Finance
2 1 (2.33%) Banking
2 1 (2.33%) Advertising
Job Titles
1 12 (27.91%) Analyst
2 10 (23.26%) Service Analyst
3 9 (20.93%) Service Manager
3 9 (20.93%) Service Desk Analyst
4 5 (11.63%) 1st Line Support
5 4 (9.30%) Help Desk Support
5 4 (9.30%) Transition Manager
6 3 (6.98%) Information Security Consultant
6 3 (6.98%) Consultant
6 3 (6.98%) Security Consultant
7 2 (4.65%) Programme Manager
7 2 (4.65%) Desktop Support
7 2 (4.65%) Support Engineer
7 2 (4.65%) Services Delivery Manager
7 2 (4.65%) Delivery Manager
7 2 (4.65%) Change Manager
7 2 (4.65%) Business Change Manager
7 2 (4.65%) IT Services Manager
7 2 (4.65%) Business Manager
7 2 (4.65%) Service Transition Manager
Miscellaneous
1 6 (13.95%) Management Information System
2 3 (6.98%) CMDB
3 2 (4.65%) Mainframe
3 2 (4.65%) Thin Client
3 2 (4.65%) GIS
3 2 (4.65%) Fat Client
4 1 (2.33%) Data Protection Act
4 1 (2.33%) Computer Science
4 1 (2.33%) PMI
Operating Systems
1 14 (32.56%) Windows
2 8 (18.60%) Windows NT
3 3 (6.98%) Windows 7
4 1 (2.33%) Windows Vista
4 1 (2.33%) Windows Server 2008
4 1 (2.33%) Windows XP
4 1 (2.33%) Mac OS X
Processes & Methodologies
1 28 (65.12%) ITIL
2 12 (27.91%) Incident Management
3 8 (18.60%) Project Management
4 7 (16.28%) Configuration Management
4 7 (16.28%) Service Delivery
4 7 (16.28%) Change Management
4 7 (16.28%) Risk Management
5 6 (13.95%) ITSM
5 6 (13.95%) Problem Management
6 5 (11.63%) Matrix Management
6 5 (11.63%) Migration
7 4 (9.30%) CRM
7 4 (9.30%) PRINCE2
7 4 (9.30%) Information Security
7 4 (9.30%) Performance Management
7 4 (9.30%) Coaching
8 3 (6.98%) Line Management
8 3 (6.98%) Mentoring
8 3 (6.98%) Security Architecture
8 3 (6.98%) Portfolio Management
Qualifications
1 6 (13.95%) CISSP
2 4 (9.30%) PRINCE2 Practitioner
3 3 (6.98%) Degree
4 2 (4.65%) ITIL Certification
4 2 (4.65%) Security Cleared
5 1 (2.33%) SC Cleared
5 1 (2.33%) CCSE
5 1 (2.33%) JNCIA
5 1 (2.33%) CCSA
5 1 (2.33%) PMP
5 1 (2.33%) PMI Certification
5 1 (2.33%) Cisco Certification
5 1 (2.33%) Check Point Certification
5 1 (2.33%) ISEB
5 1 (2.33%) CCNP
5 1 (2.33%) CCNA
5 1 (2.33%) CISA
Quality Assurance & Compliance
1 7 (16.28%) SLA
2 4 (9.30%) ISO/IEC 27001
3 3 (6.98%) PCI DSS
System Software
1 2 (4.65%) Active Directory
Systems Management
1 2 (4.65%) FortiGate
Vendors
1 9 (20.93%) Microsoft
2 8 (18.60%) Citrix
3 4 (9.30%) HP
4 3 (6.98%) Splunk
4 3 (6.98%) ArcSight
5 2 (4.65%) CheckPoint
5 2 (4.65%) Nokia
5 2 (4.65%) Juniper
5 2 (4.65%) Cisco
5 2 (4.65%) Dell
5 2 (4.65%) Blue Coat
5 2 (4.65%) Fortinet
5 2 (4.65%) F5
6 1 (2.33%) Lagan
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