The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 19 September 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
19 Sep 2014
Same period 2013 Same period 2012
First Line Support
Rank 160 158 164
Rank change year-on-year
-2 +6
Permanent jobs requiring a 1st Line Support 20 23 23
As % of all permanent IT jobs located in Manchester 0.49% 0.61% 0.61%
As % of the Job Titles category 0.52% 0.64% 0.63%
Number of salaries quoted 20 23 21
Average salary £19,000 £20,100 £19,500
Average salary % change year-on-year
-5.47% +3.07%
90% offered a salary of more than £13,750 £16,700 £16,500
10% offered a salary of more than £22,050 £22,470 £21,600
UK excluding London average salary £20,000 £19,500 £19,500
% change year-on-year
+2.56% -
1st Line Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3871 3567 3670
As % of all permanent IT jobs located in Manchester 95.30% 94.12% 97.14%
Number of salaries quoted 3233 3108 3224
Average salary £37,500 £35,500 £35,000
Average salary % change year-on-year
+5.63% +1.42%
90% offered a salary of more than £22,500 £23,500 £23,000
10% offered a salary of more than £55,000 £52,500 £52,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Manchester

1st Line Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Manchester region.

1st Line Support Salary Trend in Manchester

1st Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Manchester region over the 3 months to 19 September 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Altrincham +6 4 £16,500 -10.81%
Wigan - 4 £13,750 -
Bolton +5 1 £18,000 +24.13%
Stockport -1 1 £22,000 +39.68%
Cheadle - 1 £19,000 -
1st Line Support
North West

1st Line Support
Top 30 Related IT Skills in Manchester

For the 6 months to 19 September 2014, IT jobs across the Manchester region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 15 (36.59%) Windows
2 10 (24.39%) ITIL
3 9 (21.95%) MS Office
3 9 (21.95%) MS Excel
3 9 (21.95%) SLA
4 8 (19.51%) Microsoft
4 8 (19.51%) Microsoft Certification
5 7 (17.07%) Active Directory
6 6 (14.63%) SQL
6 6 (14.63%) Windows 7
7 5 (12.20%) Change Control
7 5 (12.20%) Line Management
7 5 (12.20%) MS Exchange
7 5 (12.20%) Service Management
8 4 (9.76%) Finance
8 4 (9.76%) ITIL Certification
8 4 (9.76%) Windows Server 2003
8 4 (9.76%) DNS
8 4 (9.76%) Windows Server 2012
8 4 (9.76%) Incident Management
9 3 (7.32%) MCITP
9 3 (7.32%) ITIL Foundation Certificate
9 3 (7.32%) Windows 8
9 3 (7.32%) DHCP
9 3 (7.32%) MCSE
9 3 (7.32%) MCSA
9 3 (7.32%) MCP
9 3 (7.32%) Linux
9 3 (7.32%) Blackberry
10 2 (4.88%) Management Information System

1st Line Support
Top Related IT Skills in Manchester by Category

For the 6 months to 19 September 2014, IT jobs across the Manchester region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (12.20%) MS Exchange
2 2 (4.88%) GroupWise
3 1 (2.44%) Zimbra
3 1 (2.44%) IBM Notes
3 1 (2.44%) SharePoint
Applications
1 9 (21.95%) MS Office
1 9 (21.95%) MS Excel
Business Applications
1 1 (2.44%) Dynamics CRM
1 1 (2.44%) Line 100
Cloud Services
1 1 (2.44%) Google Apps
1 1 (2.44%) Office 365
Communications & Networking
1 4 (9.76%) DNS
2 3 (7.32%) DHCP
3 2 (4.88%) Internet
4 1 (2.44%) MPLS
4 1 (2.44%) Firewall
4 1 (2.44%) TCP/IP
4 1 (2.44%) Intranet
Database & Business Intelligence
1 2 (4.88%) SQL Server
2 1 (2.44%) Crystal Reports
General
1 4 (9.76%) Finance
2 2 (4.88%) Retail
3 1 (2.44%) Marketing
3 1 (2.44%) Back Office
3 1 (2.44%) Law
3 1 (2.44%) Advertising
3 1 (2.44%) Banking
Libraries, Frameworks & Software Standards
1 1 (2.44%) HTML
1 1 (2.44%) .NET
1 1 (2.44%) ASP.NET
1 1 (2.44%) CSS
1 1 (2.44%) jQuery
Miscellaneous
1 3 (7.32%) Blackberry
2 2 (4.88%) Management Information System
2 2 (4.88%) Mathematics
3 1 (2.44%) iPhone
3 1 (2.44%) Enterprise Storage
3 1 (2.44%) Analytical Skills
Operating Systems
1 15 (36.59%) Windows
2 6 (14.63%) Windows 7
3 4 (9.76%) Windows Server 2012
3 4 (9.76%) Windows Server 2003
4 3 (7.32%) Linux
4 3 (7.32%) Windows 8
5 2 (4.88%) UNIX
5 2 (4.88%) Windows 2000
5 2 (4.88%) Windows XP
5 2 (4.88%) Windows Vista
6 1 (2.44%) Android
6 1 (2.44%) Windows Server 2008
Processes & Methodologies
1 10 (24.39%) ITIL
2 5 (12.20%) Service Management
2 5 (12.20%) Change Control
2 5 (12.20%) Line Management
3 4 (9.76%) Incident Management
4 2 (4.88%) CRM
4 2 (4.88%) Asset Management
5 1 (2.44%) E-Commerce
5 1 (2.44%) Migration
5 1 (2.44%) Time Management
Programming Languages
1 6 (14.63%) SQL
2 1 (2.44%) T-SQL
2 1 (2.44%) VB.NET
2 1 (2.44%) C#
2 1 (2.44%) JavaScript
Qualifications
1 8 (19.51%) Microsoft Certification
2 4 (9.76%) ITIL Certification
3 3 (7.32%) MCITP
3 3 (7.32%) MCP
3 3 (7.32%) MCSE
3 3 (7.32%) MCSA
3 3 (7.32%) ITIL Foundation Certificate
4 1 (2.44%) CCNA
4 1 (2.44%) Cisco Certification
4 1 (2.44%) Degree
4 1 (2.44%) MCDST
Quality Assurance & Compliance
1 9 (21.95%) SLA
System Software
1 7 (17.07%) Active Directory
2 1 (2.44%) Terminal Services
2 1 (2.44%) vSphere
Systems Management
1 2 (4.88%) Backup Exec
Vendors
1 8 (19.51%) Microsoft
2 2 (4.88%) HP
2 2 (4.88%) Scalix
2 2 (4.88%) Google
3 1 (2.44%) Oracle
3 1 (2.44%) Dell
3 1 (2.44%) EMC
3 1 (2.44%) Citrix
3 1 (2.44%) NetApp
3 1 (2.44%) Novell
3 1 (2.44%) Lotus
3 1 (2.44%) Sage
3 1 (2.44%) Salesforce.com
3 1 (2.44%) Symantec
3 1 (2.44%) VMware
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