The first table below looks at the demand for the 1st Line Support role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 17 May 2013 with a comparison to the same period in the previous 2 years. The second table is for comparison and provides aggregates for all Job Titles advertised for the Manchester region.

Location
3 months to
17 May 2013
Same period 2012 Same period 2011
First Line Support
Rank 169 161 150
Rank change year-on-year
-8 -11
Permanent jobs requiring a 1st Line Support 25 14 23
As % of all permanent IT jobs located in Manchester 0.616% 0.386% 0.583%
As % of the Job Titles category 0.645% 0.400% 0.607%
Number of salaries quoted 23 14 22
Average salary £19,000 £17,000 £18,453
Average salary % change year-on-year
+11.76% -7.87%
90% offered a salary of more than £16,500 £16,000 £15,050
10% offered a salary of more than £25,000 £17,350 £20,000
UK excluding London average salary £19,500 £19,500 £20,000
% change year-on-year
- -2.50%
All Job Titles
Manchester
Permanent IT job ads with a match in the
Job Titles category
3875 3500 3791
As % of all permanent IT jobs located in Manchester 95.49% 96.53% 96.07%
Number of salaries quoted 3350 3122 3469
Average salary £35,000 £35,000 £35,000
90% offered a salary of more than £23,500 £23,000 £21,500
10% offered a salary of more than £50,000 £55,000 £50,000
UK excluding London average salary £38,000 £38,000 £37,500
% change year-on-year
- +1.33%
1st Line Support
North West

1st Line Support
Jobs Demand Trend

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support across the Manchester region as a proportion of the total demand within the Job Titles category.

Manchester 1st Line Support Jobs Demand Trend

1st Line Support
Salary Trend

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Manchester region.

Manchester 1st Line Support Salary Trend

1st Line Support
Salary Histogram

This chart provides a salary histogram for IT jobs citing 1st Line Support across the Manchester region over the 3 months to 17 May 2013.

Manchester 1st Line Support Salary Histogram

1st Line Support
Job Locations

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Manchester region over the 3 months to 17 May 2013. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click each for more statistics)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Cheadle - 3 £16,500 -
Bolton - 2 £15,000 -
Stockport -11 1 £17,500 +9.37%
Oldham - 1 - -
Rochdale - 1 £19,000 -
1st Line Support
North West

1st Line Support
Top 30 Related IT Skills

For the 6 months to 17 May 2013, IT jobs across the Manchester region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 22 (56.41%) Windows
2 21 (53.85%) Microsoft
3 16 (41.03%) MS Excel
4 15 (38.46%) Active Directory
5 13 (33.33%) ITIL
6 12 (30.77%) VPN
6 12 (30.77%) SLA
7 10 (25.64%) Windows XP
7 10 (25.64%) MS Exchange
8 9 (23.08%) MS Office
9 8 (20.51%) Internet
10 7 (17.95%) SQL
10 7 (17.95%) Oracle
10 7 (17.95%) ADSL
10 7 (17.95%) Incident Management
11 6 (15.38%) Network Security
11 6 (15.38%) Windows 7
11 6 (15.38%) Broadband
11 6 (15.38%) ISDN
11 6 (15.38%) FTP
11 6 (15.38%) E-Commerce
11 6 (15.38%) HTML
11 6 (15.38%) TCP/IP
11 6 (15.38%) DSL
11 6 (15.38%) Service Management
11 6 (15.38%) Oracle HRMS
12 5 (12.82%) Windows Server 2003
12 5 (12.82%) Oracle Reports
12 5 (12.82%) CCNA
12 5 (12.82%) Citrix

1st Line Support
Top Related IT Skills by Category

For the 6 months to 17 May 2013, IT jobs across the Manchester region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Development
1 6 (15.38%) HTML
2 3 (7.692%) COM
3 2 (5.128%) Oracle Fusion
Application Platforms
1 10 (25.64%) MS Exchange
2 4 (10.26%) SharePoint
3 2 (5.128%) Exchange Server 2010
4 1 (2.564%) Office Communications Server
4 1 (2.564%) SharePoint 2010
4 1 (2.564%) Lync
Applications
1 16 (41.03%) MS Excel
2 9 (23.08%) MS Office
Business Applications
1 6 (15.38%) Oracle HRMS
2 3 (7.692%) Oracle Payroll
2 3 (7.692%) Dynamics NAV
Communications & Networking
1 12 (30.77%) VPN
2 8 (20.51%) Internet
3 7 (17.95%) ADSL
4 6 (15.38%) Broadband
4 6 (15.38%) ISDN
4 6 (15.38%) FTP
4 6 (15.38%) DSL
4 6 (15.38%) TCP/IP
4 6 (15.38%) Network Security
5 3 (7.692%) HTTP
6 2 (5.128%) VoIP
6 2 (5.128%) Firewall
7 1 (2.564%) 3G
7 1 (2.564%) SAN
Database & Business Intelligence
1 5 (12.82%) Oracle Reports
2 2 (5.128%) InterSystems Cache
2 2 (5.128%) SQL Server
3 1 (2.564%) SQL Server 2008
General
1 3 (7.692%) Finance
2 2 (5.128%) Legal
2 2 (5.128%) Manufacturing
2 2 (5.128%) Retail
3 1 (2.564%) Law
3 1 (2.564%) Telecoms
Miscellaneous
1 2 (5.128%) Blackberry
1 2 (5.128%) Management Information System
1 2 (5.128%) Mathematics
2 1 (2.564%) iPhone
Operating Systems
1 22 (56.41%) Windows
2 10 (25.64%) Windows XP
3 6 (15.38%) Windows 7
4 5 (12.82%) Windows Server 2003
5 4 (10.26%) Windows Mobile
5 4 (10.26%) Windows Vista
5 4 (10.26%) UNIX
5 4 (10.26%) Windows Server 2008
6 1 (2.564%) Windows NT
6 1 (2.564%) Android
Processes & Methodologies
1 13 (33.33%) ITIL
2 7 (17.95%) Incident Management
3 6 (15.38%) Service Management
3 6 (15.38%) E-Commerce
4 4 (10.26%) Service Desk Management
5 3 (7.692%) Root Cause Analysis
6 2 (5.128%) Service Delivery
6 2 (5.128%) Problem Management
7 1 (2.564%) ERP
7 1 (2.564%) CRM
Programming Languages
1 7 (17.95%) SQL
2 2 (5.128%) MUMPS
Qualifications
1 5 (12.82%) CCNA
1 5 (12.82%) Cisco Certification
2 4 (10.26%) Microsoft Certification
3 2 (5.128%) Oracle Certification
3 2 (5.128%) MCITP
Quality Assurance & Compliance
1 12 (30.77%) SLA
System Software
1 15 (38.46%) Active Directory
Vendors
1 21 (53.85%) Microsoft
2 7 (17.95%) Oracle
3 5 (12.82%) Citrix
4 3 (7.692%) Cisco
5 1 (2.564%) Dell
5 1 (2.564%) VMware
Salford, North West
1ST LINE SUPPORT (APPLICATIONS) A first line support role, working as part of large, multi-national application. The department is being grown and developed away from outsourcing and...
Hays Specialist Recruitment Ltd
Salary: £18000.00 - £20000.00 per annum
Posted: 17 May 2013
Salford, Lancashire
1ST LINE SUPPORT (APPLICATIONS) A first line support role, working as part of large, multi-national application. The department is being grown and developed away from outsourcing and...
HAYS INFORMATION TECHNOLOGY
Salary: £18000.00 - £20000.00 per annum
Posted: 16 May 2013
Stockport, North West
Requirements for this position on a technical front are skills with the installation and operating of Microsoft Windows XP and 7, Windows Server, Microsoft Exchange, Active Directory, an...
Salary: £17000 - £18000 per annum + Benefits package
Posted: 1 May 2013
Stockport, Cheshire
Key Requirements: *Solid communication skills *Helpdesk experience *Flexibility *Team player *IT related qualifications (MCP, MCDST, CompTIA+) *Windows XP/Vista/7 *Basic understanding of PC Hardware set-up and...
Mortimer Spinks
Salary: £14000 per annum
Posted: 17 May 2013
Manchester, North West
Essential:*Strong desire to begin a career in the IT industry, expand technical skills and develop transferable consultancy skills *Background in payroll*Experience of using Oracle payroll as...
Sovereign Business Resource
Salary: £20000 - £25000 per annum + Benefits
Posted: 27 April 2013
Bolton, Lancashire
Reporting directly to the Support Desk Manager the successful Support Analyst will be responsible for supporting external customers through any difficulties they may be experiencing with their hardware/...
Advantage XPO
Salary: £14500 per annum
Posted: 16 May 2013