The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 13 February 2016 with a comparison to the same period in the previous 2 years.

Location
3 months to
13 Feb 2016
Same period 2015 Same period 2014
First Line Support
Rank 152 171 174
Rank change year-on-year
+19 +3
Permanent jobs requiring a 1st Line Support 19 22 12
As % of all permanent IT jobs located in Manchester 0.59% 0.56% 0.32%
As % of the Job Titles category 0.61% 0.58% 0.33%
Number of salaries quoted 15 22 12
Average salary £19,500 £19,500 £19,000
Average salary % change year-on-year
- +2.63%
90% offered a salary of more than £16,500 £18,000 £14,050
10% offered a salary of more than £24,000 £23,975 £21,000
UK excluding London average salary £20,500 £20,000 £20,000
% change year-on-year
+2.50% -
1st Line Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3100 3817 3632
As % of all permanent IT jobs located in Manchester 96.48% 96.51% 96.01%
Number of salaries quoted 2562 3260 3148
Average salary £40,250 £37,500 £37,500
Average salary % change year-on-year
+7.33% -
90% offered a salary of more than £25,000 £24,000 £24,000
10% offered a salary of more than £60,000 £50,000 £57,500
UK excluding London average salary £42,000 £40,000 £40,000
% change year-on-year
+5.00% -

1st Line Support
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Manchester

1st Line Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Manchester region.

1st Line Support Salary Trend in Manchester

1st Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Manchester region over the 3 months to 13 February 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Bolton - 3 £16,500 -
Sale - 2 £22,000 -
Stockport -3 1 £15,500 -20.51%
1st Line Support
North West

1st Line Support
Top 30 Related IT Skills in Manchester

For the 6 months to 13 February 2016, IT jobs across the Manchester region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 23 (53.49%) ITIL
2 22 (51.16%) Windows
3 21 (48.84%) Management Information System
4 20 (46.51%) Finance
4 20 (46.51%) Terminal Server
4 20 (46.51%) Blackberry
4 20 (46.51%) Blackberry Enterprise Server
5 19 (44.19%) ITIL Certification
5 19 (44.19%) Law
5 19 (44.19%) Service Management
6 17 (39.53%) Legal
6 17 (39.53%) Citrix
7 16 (37.21%) AppSense
8 15 (34.88%) German Language
8 15 (34.88%) MS Office
9 13 (30.23%) VPN
9 13 (30.23%) Windows 7
10 10 (23.26%) Microsoft
10 10 (23.26%) MOS
11 8 (18.60%) Active Directory
12 6 (13.95%) MS Excel
13 4 (9.30%) Degree
13 4 (9.30%) LAN
13 4 (9.30%) Analytical Skills
14 3 (6.98%) Amazon AWS
14 3 (6.98%) Computer Science
14 3 (6.98%) MS Exchange
14 3 (6.98%) MCP
14 3 (6.98%) Dell
14 3 (6.98%) Cloud Computing

1st Line Support
Top Related IT Skills in Manchester by Category

For the 6 months to 13 February 2016, IT jobs across the Manchester region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 20 (46.51%) Blackberry Enterprise Server
2 3 (6.98%) MS Exchange
3 2 (4.65%) Exchange Server 2003
4 1 (2.33%) Exchange Server 2007
4 1 (2.33%) Exchange Server 2010
Applications
1 15 (34.88%) MS Office
2 6 (13.95%) MS Excel
3 1 (2.33%) AutoCAD
Cloud Services
1 3 (6.98%) Amazon AWS
1 3 (6.98%) Cloud Computing
2 2 (4.65%) Google Apps
Communications & Networking
1 13 (30.23%) VPN
2 4 (9.30%) LAN
3 2 (4.65%) iSCSI
3 2 (4.65%) VLAN
3 2 (4.65%) WAN
4 1 (2.33%) TCP/IP
General
1 20 (46.51%) Finance
2 19 (44.19%) Law
3 17 (39.53%) Legal
4 15 (34.88%) German Language
5 2 (4.65%) Advertising
5 2 (4.65%) Retail
Libraries, Frameworks & Software Standards
1 2 (4.65%) Web Services
Miscellaneous
1 21 (48.84%) Management Information System
2 20 (46.51%) Blackberry
3 4 (9.30%) Analytical Skills
4 3 (6.98%) Computer Science
5 2 (4.65%) EPoS
6 1 (2.33%) Algorithms
6 1 (2.33%) Client/Server
Operating Systems
1 22 (51.16%) Windows
2 13 (30.23%) Windows 7
3 2 (4.65%) Windows Server
3 2 (4.65%) Windows Server 2003
3 2 (4.65%) Windows XP
4 1 (2.33%) Windows Server 2008
4 1 (2.33%) Windows Server 2012
Processes & Methodologies
1 23 (53.49%) ITIL
2 19 (44.19%) Service Management
3 2 (4.65%) BCP
3 2 (4.65%) Information Security
3 2 (4.65%) Problem Management
3 2 (4.65%) Ticket Management
4 1 (2.33%) Change Management
4 1 (2.33%) Internal Audit
4 1 (2.33%) Service Delivery
4 1 (2.33%) Time Management
4 1 (2.33%) User Acceptance Testing
Qualifications
1 19 (44.19%) ITIL Certification
2 10 (23.26%) MOS
3 4 (9.30%) Degree
4 3 (6.98%) MCP
5 1 (2.33%) A+ Certification
5 1 (2.33%) GNVQ
5 1 (2.33%) HNC
5 1 (2.33%) HND
5 1 (2.33%) Microsoft Certification
5 1 (2.33%) NVQ Level 3
Quality Assurance & Compliance
1 2 (4.65%) SLA
System Software
1 20 (46.51%) Terminal Server
2 8 (18.60%) Active Directory
Systems Management
1 2 (4.65%) Backup Exec
2 1 (2.33%) WSUS
Vendors
1 17 (39.53%) Citrix
2 16 (37.21%) AppSense
3 10 (23.26%) Microsoft
4 3 (6.98%) Dell
5 2 (4.65%) Avaya
5 2 (4.65%) Google
5 2 (4.65%) HP
6 1 (2.33%) Cisco
Manchester, Lancashire
Itlab
Posted: 15 days ago