The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 24 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
24 Oct 2014
Same period 2013 Same period 2012
First Line Support
Rank 161 172 146
Rank change year-on-year
+11 -26
Permanent jobs requiring a 1st Line Support 26 12 33
As % of all permanent IT jobs located in Manchester 0.62% 0.32% 0.88%
As % of the Job Titles category 0.66% 0.34% 0.91%
Number of salaries quoted 26 12 29
Average salary £19,250 £20,750 £17,000
Average salary % change year-on-year
-7.22% +22.05%
90% offered a salary of more than £13,750 £16,700 £16,500
10% offered a salary of more than £21,750 £22,263 £21,600
UK excluding London average salary £20,000 £20,000 £19,000
% change year-on-year
- +5.26%
1st Line Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3962 3531 3633
As % of all permanent IT jobs located in Manchester 95.01% 94.34% 97.14%
Number of salaries quoted 3341 3052 3226
Average salary £38,000 £36,000 £35,000
Average salary % change year-on-year
+5.55% +2.85%
90% offered a salary of more than £23,500 £24,000 £24,000
10% offered a salary of more than £55,000 £50,000 £54,000
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Manchester

1st Line Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Manchester region.

1st Line Support Salary Trend in Manchester

1st Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Manchester region over the 3 months to 24 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Altrincham +2 4 £16,500 -10.81%
Wigan - 4 £13,750 - 1
Bury - 2 £21,500 - 1
Stockport 0 1 £22,000 +62.96%
Cheadle - 1 £19,000 -
Bolton - 1 £18,000 -
1st Line Support
North West

1st Line Support
Top 30 Related IT Skills in Manchester

For the 6 months to 24 October 2014, IT jobs across the Manchester region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 9 (25.00%) Windows
1 9 (25.00%) Active Directory
2 7 (19.44%) Microsoft
2 7 (19.44%) MS Office
2 7 (19.44%) MS Excel
2 7 (19.44%) SLA
3 6 (16.67%) ITIL
4 5 (13.89%) Windows 7
5 4 (11.11%) Change Control
5 4 (11.11%) Line Management
5 4 (11.11%) Service Management
5 4 (11.11%) SQL
5 4 (11.11%) DNS
5 4 (11.11%) Microsoft Certification
6 3 (8.33%) ITIL Certification
6 3 (8.33%) Windows Server 2003
6 3 (8.33%) MS Exchange
6 3 (8.33%) DHCP
6 3 (8.33%) Windows 8
6 3 (8.33%) Windows Server 2012
7 2 (5.56%) ITIL Foundation Certificate
7 2 (5.56%) Analytical Skills
7 2 (5.56%) JIRA
7 2 (5.56%) Degree
7 2 (5.56%) Incident Management
7 2 (5.56%) Scalix
7 2 (5.56%) Retail
7 2 (5.56%) Content Management
7 2 (5.56%) Google
7 2 (5.56%) Benchmarking

1st Line Support
Top Related IT Skills in Manchester by Category

For the 6 months to 24 October 2014, IT jobs across the Manchester region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 3 (8.33%) MS Exchange
2 2 (5.56%) GroupWise
3 1 (2.78%) WebSphere
3 1 (2.78%) Zimbra
3 1 (2.78%) IBM Notes
3 1 (2.78%) SharePoint
Applications
1 7 (19.44%) MS Office
1 7 (19.44%) MS Excel
Business Applications
1 1 (2.78%) Dynamics CRM
1 1 (2.78%) Line 100
Cloud Services
1 1 (2.78%) Google Apps
1 1 (2.78%) Office 365
Communications & Networking
1 4 (11.11%) DNS
2 3 (8.33%) DHCP
3 1 (2.78%) Intranet
3 1 (2.78%) Internet
3 1 (2.78%) MPLS
3 1 (2.78%) Firewall
Database & Business Intelligence
1 1 (2.78%) Crystal Reports
Development Applications
1 2 (5.56%) JIRA
General
1 2 (5.56%) Retail
2 1 (2.78%) Back Office
2 1 (2.78%) Finance
2 1 (2.78%) Law
2 1 (2.78%) Advertising
Libraries, Frameworks & Software Standards
1 1 (2.78%) Middleware
Miscellaneous
1 2 (5.56%) Blackberry
1 2 (5.56%) Analytical Skills
2 1 (2.78%) Management Information System
2 1 (2.78%) Mathematics
2 1 (2.78%) Video Conferencing
Operating Systems
1 9 (25.00%) Windows
2 5 (13.89%) Windows 7
3 3 (8.33%) Windows 8
3 3 (8.33%) Windows Server 2012
3 3 (8.33%) Windows Server 2003
4 2 (5.56%) Linux
4 2 (5.56%) UNIX
5 1 (2.78%) Windows 2000
5 1 (2.78%) Windows XP
5 1 (2.78%) Windows Vista
Processes & Methodologies
1 6 (16.67%) ITIL
2 4 (11.11%) Service Management
2 4 (11.11%) Change Control
2 4 (11.11%) Line Management
3 2 (5.56%) Content Management
3 2 (5.56%) Incident Management
3 2 (5.56%) E-Commerce
3 2 (5.56%) Benchmarking
4 1 (2.78%) CRM
4 1 (2.78%) Migration
Programming Languages
1 4 (11.11%) SQL
Qualifications
1 4 (11.11%) Microsoft Certification
2 3 (8.33%) ITIL Certification
3 2 (5.56%) Degree
3 2 (5.56%) ITIL Foundation Certificate
4 1 (2.78%) MCITP
4 1 (2.78%) MCSE
4 1 (2.78%) MCSA
Quality Assurance & Compliance
1 7 (19.44%) SLA
System Software
1 9 (25.00%) Active Directory
2 1 (2.78%) VMware Infrastructure
Systems Management
1 1 (2.78%) SCCM
Vendors
1 7 (19.44%) Microsoft
2 2 (5.56%) Scalix
2 2 (5.56%) Google
3 1 (2.78%) Oracle
3 1 (2.78%) Cisco
3 1 (2.78%) Novell
3 1 (2.78%) Lotus
3 1 (2.78%) Apple
3 1 (2.78%) Sage
3 1 (2.78%) Salesforce.com
3 1 (2.78%) VMware
Wigan, Lancashire
Uniting Ambition
Salary: £18k - 20k per year
Posted: Yesterday
Manchester, Lancashire
Senitor Associates
Salary: £20000 per annum + Benefits Package
Posted: 3 days ago
Manchester, Lancashire
Senitor Associates
Salary: £20000 per annum + Benefits Package
Posted: 5 days ago
Manchester
Opus Recruitment Solutions Ltd
Salary: £18000 - £25000 per annum
Posted: 15 days ago
Bury
Applause IT Innovation
Salary: £20000 - £23000 per annum + bens
Posted: 15 days ago