The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 17 December 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
17 Dec 2014
Same period 2013 Same period 2012
First Line Support
Rank 169 171 178
Rank change year-on-year
+2 +7
Permanent jobs requiring a 1st Line Support 32 7 20
As % of all permanent IT jobs located in Manchester 0.75% 0.19% 0.46%
As % of the Job Titles category 0.79% 0.20% 0.47%
Number of salaries quoted 32 7 15
Average salary £20,500 £20,500 £17,000
Average salary % change year-on-year
- +20.58%
90% offered a salary of more than £18,000 £14,500 £16,700
10% offered a salary of more than £23,400 £23,500 £19,300
UK excluding London average salary £19,500 £20,000 £19,000
% change year-on-year
-2.50% +5.26%
1st Line Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
4026 3541 4215
As % of all permanent IT jobs located in Manchester 94.60% 94.78% 96.74%
Number of salaries quoted 3479 3081 3798
Average salary £37,500 £37,500 £35,000
Average salary % change year-on-year
- +7.14%
90% offered a salary of more than £23,000 £24,709 £23,000
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,500
% change year-on-year
- +3.89%

1st Line Support
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Manchester

1st Line Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Manchester region.

1st Line Support Salary Trend in Manchester

1st Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Manchester region over the 3 months to 17 December 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Stockport - 6 £19,500 - 2
Bury - 2 £21,500 -
Cheadle - 1 £19,000 -
Wigan - 1 £17,500 -
1st Line Support
North West

1st Line Support
Top 30 Related IT Skills in Manchester

For the 6 months to 17 December 2014, IT jobs across the Manchester region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 27 (50.94%) Active Directory
2 25 (47.17%) Windows
3 17 (32.08%) ITIL
3 17 (32.08%) MS Excel
4 14 (26.42%) MS Office
4 14 (26.42%) Microsoft
5 11 (20.75%) SLA
6 9 (16.98%) IBM Notes
6 9 (16.98%) Lotus
7 8 (15.09%) Windows XP
8 7 (13.21%) Citrix
8 7 (13.21%) Benchmarking
8 7 (13.21%) Windows 7
9 4 (7.55%) SQL Server
9 4 (7.55%) TCP/IP
9 4 (7.55%) ITIL Certification
9 4 (7.55%) Service Management
9 4 (7.55%) Incident Management
9 4 (7.55%) Line Management
10 3 (5.66%) IBM
10 3 (5.66%) Microsoft Certification
10 3 (5.66%) Time Management
10 3 (5.66%) Change Control
11 2 (3.77%) SQL
11 2 (3.77%) E-Commerce
11 2 (3.77%) MS Exchange
11 2 (3.77%) DNS
11 2 (3.77%) MetaFrame
11 2 (3.77%) Windows Server 2003
11 2 (3.77%) GroupWise

1st Line Support
Top Related IT Skills in Manchester by Category

For the 6 months to 17 December 2014, IT jobs across the Manchester region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 9 (16.98%) IBM Notes
2 2 (3.77%) GroupWise
2 2 (3.77%) MS Exchange
3 1 (1.89%) WebSphere
3 1 (1.89%) Zimbra
3 1 (1.89%) SharePoint
Applications
1 17 (32.08%) MS Excel
2 14 (26.42%) MS Office
3 1 (1.89%) Photoshop
3 1 (1.89%) Adobe Illustrator
Business Applications
1 1 (1.89%) Dynamics CRM
1 1 (1.89%) Line 100
1 1 (1.89%) Magento
Cloud Services
1 1 (1.89%) Google Apps
1 1 (1.89%) Office 365
Communications & Networking
1 4 (7.55%) TCP/IP
2 2 (3.77%) DNS
3 1 (1.89%) LAN
3 1 (1.89%) WAN
3 1 (1.89%) DHCP
3 1 (1.89%) Firewall
3 1 (1.89%) MPLS
Database & Business Intelligence
1 4 (7.55%) SQL Server
2 1 (1.89%) Crystal Reports
Development Applications
1 2 (3.77%) JIRA
General
1 2 (3.77%) Legal
1 2 (3.77%) German Language
2 1 (1.89%) Retail
2 1 (1.89%) Advertising
2 1 (1.89%) Back Office
Libraries, Frameworks & Software Standards
1 1 (1.89%) HTML
1 1 (1.89%) CSS
1 1 (1.89%) Middleware
Miscellaneous
1 2 (3.77%) Analytical Skills
2 1 (1.89%) Mathematics
2 1 (1.89%) Video Conferencing
2 1 (1.89%) Client/Server
2 1 (1.89%) Blackberry
Operating Systems
1 25 (47.17%) Windows
2 8 (15.09%) Windows XP
3 7 (13.21%) Windows 7
4 2 (3.77%) Windows Server 2003
5 1 (1.89%) Windows 8
5 1 (1.89%) Windows Server 2012
5 1 (1.89%) Linux
5 1 (1.89%) UNIX
Processes & Methodologies
1 17 (32.08%) ITIL
2 7 (13.21%) Benchmarking
3 4 (7.55%) Service Management
3 4 (7.55%) Line Management
3 4 (7.55%) Incident Management
4 3 (5.66%) Time Management
4 3 (5.66%) Change Control
5 2 (3.77%) Service Delivery
5 2 (3.77%) Practice Management
5 2 (3.77%) E-Commerce
5 2 (3.77%) Content Management
6 1 (1.89%) CRM
6 1 (1.89%) Migration
Programming Languages
1 2 (3.77%) SQL
Qualifications
1 4 (7.55%) ITIL Certification
2 3 (5.66%) Microsoft Certification
3 2 (3.77%) ITIL Foundation Certificate
3 2 (3.77%) Degree
4 1 (1.89%) MCITP
Quality Assurance & Compliance
1 11 (20.75%) SLA
System Software
1 27 (50.94%) Active Directory
2 2 (3.77%) MetaFrame
3 1 (1.89%) VMware Infrastructure
Systems Management
1 1 (1.89%) SCCM
Vendors
1 14 (26.42%) Microsoft
2 9 (16.98%) Lotus
3 7 (13.21%) Citrix
4 3 (5.66%) IBM
5 2 (3.77%) Scalix
5 2 (3.77%) Google
6 1 (1.89%) Adobe
6 1 (1.89%) Apple
6 1 (1.89%) Sage
6 1 (1.89%) Salesforce.com
6 1 (1.89%) Cisco
6 1 (1.89%) VMware
6 1 (1.89%) Novell
Manchester, Lancashire
Senitor Associates
Salary: £20000 per annum + Benefits Package
Posted: 21 hours ago
Manchester
Blue Town Online
Salary: £20k per year
Posted: 2 days ago
Stockport, Cheshire
Circle Recruitment
Salary: £17000 - £21000 per annum + bens
Posted: 4 days ago
Manchester, Lancashire
Oscar Associates (UK) Ltd
Salary: £120 - £130 per annum
Posted: 5 days ago
Manchester, Lancashire
Etech Partners
Salary: Up to £20,000 per annum + Bens
Posted: 5 days ago
Manchester, Lancashire
boohoo.com
Salary: Competitive Salary Plus Package
Posted: 8 days ago