The table below looks at the statistics for the 1st Line Support role in IT jobs advertised for the Manchester region. Included is a guide to the average salaries offered in IT jobs that have cited 1st Line Support in their job title over the 3 months to 1 October 2014 with a comparison to the same period in the previous 2 years.

Location
3 months to
1 Oct 2014
Same period 2013 Same period 2012
First Line Support
Rank 171 156 152
Rank change year-on-year
-15 -4
Permanent jobs requiring a 1st Line Support 20 21 29
As % of all permanent IT jobs located in Manchester 0.50% 0.57% 0.77%
As % of the Job Titles category 0.52% 0.61% 0.79%
Number of salaries quoted 20 21 26
Average salary £19,000 £20,100 £18,500
Average salary % change year-on-year
-5.47% +8.64%
90% offered a salary of more than £13,750 £16,500 £16,750
10% offered a salary of more than £22,050 £22,500 £21,600
UK excluding London average salary £20,000 £19,500 £19,000
% change year-on-year
+2.56% +2.63%
1st Line Support
North West

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3840 3470 3654
As % of all permanent IT jobs located in Manchester 95.40% 94.11% 97.31%
Number of salaries quoted 3228 3003 3221
Average salary £37,500 £36,000 £35,000
Average salary % change year-on-year
+4.16% +2.85%
90% offered a salary of more than £23,000 £23,500 £23,000
10% offered a salary of more than £55,000 £50,000 £52,500
UK excluding London average salary £40,000 £40,000 £38,000
% change year-on-year
- +5.26%

1st Line Support
Jobs Demand Trend in Manchester

This chart provides a 3-month moving total of permanent IT jobs citing 1st Line Support in the job title across the Manchester region as a proportion of the total demand within the Job Titles category.

1st Line Support Jobs Demand Trend in Manchester

1st Line Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Manchester region.

1st Line Support Salary Trend in Manchester

1st Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the average salaries quoted in IT jobs citing 1st Line Support within the Manchester region over the 3 months to 1 October 2014. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Use links below to see detailed
statistics and historical trends)
Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Average Salary
Last 3 Months
Average Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Altrincham +4 4 £16,500 -10.81%
Wigan - 4 £13,750 -
Bolton +7 1 £18,000 +24.13%
Stockport -7 1 £22,000 +39.68% 1
Cheadle - 1 £19,000 -
1st Line Support
North West

1st Line Support
Top 30 Related IT Skills in Manchester

For the 6 months to 1 October 2014, IT jobs across the Manchester region that cited 1st Line Support in their job title mentioned the following IT skills in order of popularity. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title.

1 12 (32.43%) Windows
2 9 (24.32%) ITIL
2 9 (24.32%) SLA
3 8 (21.62%) Microsoft
3 8 (21.62%) MS Excel
3 8 (21.62%) MS Office
4 7 (18.92%) Microsoft Certification
4 7 (18.92%) Active Directory
5 6 (16.22%) Windows 7
6 5 (13.51%) Change Control
6 5 (13.51%) Service Management
6 5 (13.51%) MS Exchange
7 4 (10.81%) ITIL Certification
7 4 (10.81%) SQL
7 4 (10.81%) Windows Server 2003
7 4 (10.81%) Incident Management
7 4 (10.81%) Windows Server 2012
7 4 (10.81%) Line Management
7 4 (10.81%) DNS
8 3 (8.11%) MCITP
8 3 (8.11%) ITIL Foundation Certificate
8 3 (8.11%) Windows 8
8 3 (8.11%) Blackberry
8 3 (8.11%) Finance
8 3 (8.11%) MCSE
8 3 (8.11%) MCSA
8 3 (8.11%) DHCP
9 2 (5.41%) MCP
9 2 (5.41%) UNIX
9 2 (5.41%) Linux

1st Line Support
Top Related IT Skills in Manchester by Category

For the 6 months to 1 October 2014, IT jobs across the Manchester region that cited 1st Line Support in their job title mentioned the following IT skills grouped by category. The figures indicate the number of jobs and their proportion against the total number of IT job ads sampled with 1st Line Support in their job title. Up to 20 skills are shown per category.

Application Platforms
1 5 (13.51%) MS Exchange
2 2 (5.41%) GroupWise
3 1 (2.70%) Zimbra
3 1 (2.70%) IBM Notes
3 1 (2.70%) SharePoint
Applications
1 8 (21.62%) MS Excel
1 8 (21.62%) MS Office
Business Applications
1 1 (2.70%) Dynamics CRM
1 1 (2.70%) Line 100
Cloud Services
1 1 (2.70%) Google Apps
1 1 (2.70%) Office 365
Communications & Networking
1 4 (10.81%) DNS
2 3 (8.11%) DHCP
3 2 (5.41%) Internet
4 1 (2.70%) Intranet
4 1 (2.70%) MPLS
4 1 (2.70%) Firewall
4 1 (2.70%) TCP/IP
Database & Business Intelligence
1 1 (2.70%) SQL Server
1 1 (2.70%) Crystal Reports
General
1 3 (8.11%) Finance
2 2 (5.41%) Retail
3 1 (2.70%) Marketing
3 1 (2.70%) Back Office
3 1 (2.70%) Law
3 1 (2.70%) Advertising
Libraries, Frameworks & Software Standards
1 1 (2.70%) jQuery
1 1 (2.70%) CSS
1 1 (2.70%) HTML
Miscellaneous
1 3 (8.11%) Blackberry
2 2 (5.41%) Management Information System
2 2 (5.41%) Mathematics
3 1 (2.70%) Enterprise Storage
Operating Systems
1 12 (32.43%) Windows
2 6 (16.22%) Windows 7
3 4 (10.81%) Windows Server 2003
3 4 (10.81%) Windows Server 2012
4 3 (8.11%) Windows 8
5 2 (5.41%) UNIX
5 2 (5.41%) Linux
5 2 (5.41%) Windows 2000
5 2 (5.41%) Windows Vista
6 1 (2.70%) Windows Server 2008
6 1 (2.70%) Windows XP
Processes & Methodologies
1 9 (24.32%) ITIL
2 5 (13.51%) Change Control
2 5 (13.51%) Service Management
3 4 (10.81%) Incident Management
3 4 (10.81%) Line Management
4 2 (5.41%) Asset Management
5 1 (2.70%) Time Management
5 1 (2.70%) Migration
5 1 (2.70%) CRM
5 1 (2.70%) E-Commerce
Programming Languages
1 4 (10.81%) SQL
2 1 (2.70%) JavaScript
Qualifications
1 7 (18.92%) Microsoft Certification
2 4 (10.81%) ITIL Certification
3 3 (8.11%) MCITP
3 3 (8.11%) ITIL Foundation Certificate
3 3 (8.11%) MCSE
3 3 (8.11%) MCSA
4 2 (5.41%) MCP
5 1 (2.70%) Degree
5 1 (2.70%) Cisco Certification
5 1 (2.70%) CCNA
Quality Assurance & Compliance
1 9 (24.32%) SLA
System Software
1 7 (18.92%) Active Directory
2 1 (2.70%) vSphere
2 1 (2.70%) Terminal Services
Systems Management
1 2 (5.41%) Backup Exec
Vendors
1 8 (21.62%) Microsoft
2 2 (5.41%) Scalix
2 2 (5.41%) HP
2 2 (5.41%) Google
3 1 (2.70%) Dell
3 1 (2.70%) EMC
3 1 (2.70%) Citrix
3 1 (2.70%) Symantec
3 1 (2.70%) VMware
3 1 (2.70%) Oracle
3 1 (2.70%) NetApp
3 1 (2.70%) Novell
3 1 (2.70%) Lotus
3 1 (2.70%) Sage
3 1 (2.70%) Salesforce.com
Manchester, Lancashire
Senitor Associates
Salary: £20000 per annum + Benefits Package
Posted: 2 days ago
Manchester, Lancashire
Senitor Associates
Salary: £16000 per annum + training
Posted: 6 days ago
Bury
Applause IT Innovation
Salary: £16000 - £21000 per annum + bens
Posted: 19 days ago
Manchester
Nigel Frank International Limited - Newcastle
Salary: £16000 - £22000 per annum + Gold Partner
Posted: 22 days ago
Rochdale
Recruitment Genius
Salary: £14000 per annum
Posted: 22 days ago