The statistics below represent IT jobs advertised across the Manchester region that had 1st Line Support featuring in the job title. Included is a guide to the salaries offered over the 3 months to 18 January 2017 with a comparison to same period over 2 years.

3 months to
18 Jan 2017
Same period 2016 Same period 2015
First Line Support
North West / Manchester
Rank 176 143 161
Rank change year-on-year
-33 +18
Permanent jobs requiring a 1st Line Support 21 26 28
As % of all permanent IT jobs located in Manchester 0.57% 0.82% 0.73%
As % of the Job Titles category 0.59% 0.85% 0.76%
Number of salaries quoted 18 13 28
Median salary £21,500 £20,500 £20,500
Median salary % change year-on-year
+4.87% -
90% offered a salary of more than £18,700 £16,100 £18,000
10% offered a salary of more than £24,300 £26,000 £23,825
UK excluding London median salary £21,000 £21,000 £19,750
% change year-on-year
- +6.32%

The following table is for comparison with the above and provides statistics for the entire Job Titles category in permanent jobs advertised in the Manchester region. Most job vacancies include a discernible job title. As such the figures in the first row provide an indication of the total number of permanent jobs in the overall sample.

Job Titles Category
Manchester
Permanent IT job ads with a match in the
Job Titles category
3550 3059 3708
As % of all permanent IT jobs located in Manchester 96.81% 96.04% 96.79%
Number of salaries quoted 3059 2559 3196
Median salary £42,500 £40,000 £37,500
Median salary % change year-on-year
+6.25% +6.66%
90% offered a salary of more than £25,000 £25,000 £23,500
10% offered a salary of more than £60,000 £57,500 £55,000
UK excluding London median salary £42,500 £42,000 £40,000
% change year-on-year
+1.19% +5.00%

1st Line Support
Jobs Demand Trend in Manchester

The demand trend of job ads across the Manchester region that featured 1st Line Support in the job title.

1st Line Support Jobs Demand Trend in Manchester

1st Line Support
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 1st Line Support across the Manchester region.

1st Line Support Salary Trend in Manchester

1st Line Support
Job Locations in Manchester

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Support within the Manchester region over the 3 months to 18 January 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Altrincham - 2 - -
Cheadle - 2 £20,500 -
Oldham - 2 £19,000 -
Stockport +7 1 £17,500 +11.11% 2
Bolton -17 1 £18,000 +9.09%
1st Line Support
North West

1st Line Support Skill Set
Top 30 Related IT Skills in Manchester

For the 6 months to 18 January 2017, 1st Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Manchester region featuring 1st Line Support in the job title.

1 29 (87.88%) Windows
2 18 (54.55%) MS Office
2 18 (54.55%) Microsoft
3 17 (51.52%) Active Directory
4 15 (45.45%) Windows 7
5 9 (27.27%) Windows XP
5 9 (27.27%) Windows Server
6 8 (24.24%) Windows Server 2012
7 7 (21.21%) Windows 10
7 7 (21.21%) Windows Server 2008
7 7 (21.21%) MS Exchange
7 7 (21.21%) MS Excel
7 7 (21.21%) Manufacturing
8 6 (18.18%) Apple
8 6 (18.18%) Citrix
9 5 (15.15%) Remote Desktop
9 5 (15.15%) Mobile Device Management
9 5 (15.15%) Office 365
9 5 (15.15%) Windows 8
10 4 (12.12%) Service Delivery
10 4 (12.12%) DNS
10 4 (12.12%) TCP/IP
10 4 (12.12%) Software Distribution
10 4 (12.12%) User Experience
10 4 (12.12%) Change Control
11 3 (9.09%) Mathematics
11 3 (9.09%) ITIL
11 3 (9.09%) Microsoft Certification
11 3 (9.09%) C
11 3 (9.09%) VMware

1st Line Support Skill Set
Top Related IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (21.21%) MS Exchange
2 1 (3.03%) Exchange Server 2010
2 1 (3.03%) Skype for Business
Applications
1 18 (54.55%) MS Office
2 7 (21.21%) MS Excel
Business Applications
1 1 (3.03%) SAP BPC
Cloud Services
1 5 (15.15%) Office 365
Communications & Networking
1 5 (15.15%) Remote Desktop
2 4 (12.12%) DNS
2 4 (12.12%) TCP/IP
3 2 (6.06%) Cisco IOS
3 2 (6.06%) DHCP
3 2 (6.06%) DMZ
3 2 (6.06%) Extranet
3 2 (6.06%) Firewall
3 2 (6.06%) IP Telephony
3 2 (6.06%) LAN
3 2 (6.06%) WAN
4 1 (3.03%) FTP
4 1 (3.03%) HTTP
4 1 (3.03%) Internet
4 1 (3.03%) Skype
4 1 (3.03%) SSH
4 1 (3.03%) VoIP
4 1 (3.03%) VPN
Database & Business Intelligence
1 1 (3.03%) FileMaker
1 1 (3.03%) MySQL
1 1 (3.03%) SAP BW
General
1 7 (21.21%) Manufacturing
2 2 (6.06%) Legal
3 1 (3.03%) Banking
3 1 (3.03%) Finance
3 1 (3.03%) Investment Banking
3 1 (3.03%) Law
3 1 (3.03%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (3.03%) LAMP
Miscellaneous
1 4 (12.12%) User Experience
2 3 (9.09%) Mathematics
3 2 (6.06%) Life Science
4 1 (3.03%) Analytical Skills
4 1 (3.03%) Data Centre
4 1 (3.03%) Driving Licence
Operating Systems
1 29 (87.88%) Windows
2 15 (45.45%) Windows 7
3 9 (27.27%) Windows Server
3 9 (27.27%) Windows XP
4 8 (24.24%) Windows Server 2012
5 7 (21.21%) Windows 10
5 7 (21.21%) Windows Server 2008
6 5 (15.15%) Windows 8
7 2 (6.06%) Mac OS
7 2 (6.06%) Windows Vista
8 1 (3.03%) CentOS
8 1 (3.03%) Linux
8 1 (3.03%) Mac OS X
8 1 (3.03%) Windows Server 2003
Processes & Methodologies
1 5 (15.15%) Mobile Device Management
2 4 (12.12%) Change Control
2 4 (12.12%) Service Delivery
2 4 (12.12%) Software Distribution
3 3 (9.09%) ITIL
4 2 (6.06%) Coaching
4 2 (6.06%) ERP
4 2 (6.06%) ITSM
4 2 (6.06%) Service Management
4 2 (6.06%) Time Management
5 1 (3.03%) CRM
5 1 (3.03%) Data Loss Prevention
Programming Languages
1 3 (9.09%) C
Qualifications
1 3 (9.09%) Microsoft Certification
2 1 (3.03%) ITIL Certification
2 1 (3.03%) MOS
Quality Assurance & Compliance
1 2 (6.06%) SLA
System Software
1 17 (51.52%) Active Directory
2 2 (6.06%) VMware Infrastructure
Systems Management
1 1 (3.03%) McAfee ePO
1 1 (3.03%) WSUS
Vendors
1 18 (54.55%) Microsoft
2 6 (18.18%) Apple
2 6 (18.18%) Citrix
3 3 (9.09%) VMware
4 2 (6.06%) Cisco
4 2 (6.06%) HP
5 1 (3.03%) Avaya
5 1 (3.03%) Google
5 1 (3.03%) Intel Security
5 1 (3.03%) Panasonic
5 1 (3.03%) Sage
5 1 (3.03%) Salesforce.com
5 1 (3.03%) SAP
5 1 (3.03%) Sophos
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