The table below looks at the statistics for ITSM skills in IT contracts advertised for the North East region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 22 February 2017 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
22 Feb 2017
Same period 2016 Same period 2015
IT Service Management (ITSM)
England / North East
Rank 45 68 -
Rank change year-on-year
+23 -
Contract jobs citing ITSM 47 10 0
As % of all contract IT jobs located in the North East 5.22% 1.11% -
As % of the Processes & Methodologies category 5.98% 1.31% -
Number of daily rates quoted 34 8 0
Median daily rate £375 £361 -
Median daily rate % change year-on-year
+3.74% -
UK excluding London median daily rate £375 £350 £373
% change year-on-year
+7.14% -6.04%
Number of hourly rates quoted 0 0 0
Median hourly rate - - -
UK excluding London median hourly rate £13.00 £13.00 £15.25
% change year-on-year
- -14.75%

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North East region.

Processes & Methodologies Category
North East
Contract IT job ads with a match in the
Processes & Methodologies category
786 761 420
As % of all contract IT jobs located in the North East 87.24% 84.65% 69.65%
Number of daily rates quoted 531 497 245
Median daily rate £385 £420 £399
Median daily rate % change year-on-year
-8.33% +5.31%
90% offered a daily rate of more than £300 £272 £250
10% offered a daily rate of more than £508 £550 £500
UK excluding London median daily rate £410 £400 £400
% change year-on-year
+2.50% -
Number of hourly rates quoted 24 12 19
Median hourly rate £37.50 £15.25 £21.82
Median hourly rate % change year-on-year
+145.90% -30.10%
90% offered a hourly rate of more than £13.00 £9.96 £12.00
10% offered a hourly rate of more than £62.00 £21.60 £30.00
UK excluding London median hourly rate £35.00 £40.00 £27.50
% change year-on-year
-12.50% +45.45%

ITSM
Jobs Demand Trend in the North East

The demand trend of contract jobs across the North East region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North East

ITSM
Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the North East region.

ITSM Daily Rate Trend in the North East

ITSM
Daily Rate Histogram in the North East

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the North East region over the 3 months to 22 February 2017.

ITSM Daily Rate Histogram in the North East

ITSM
Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the North East region.

ITSM Hourly Rate Trend in the North East

ITSM
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the North East region over the 3 months to 22 February 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear +27 44 £375 +32.74% 1
Durham - 3 £300 -
ITSM
England

ITSM
Top 30 Related IT Skills in the North East

For the 6 months to 22 February 2017, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North East region with a requirement for ITSM.

1 102 (91.89%) ITIL
2 75 (67.57%) Service Management
3 46 (41.44%) Windows
4 43 (38.74%) Microsoft
4 43 (38.74%) Change Management
5 41 (36.94%) HP
5 41 (36.94%) Linux
6 39 (35.14%) Data Management
6 39 (35.14%) Security Cleared
7 35 (31.53%) Open Source
7 35 (31.53%) Unix
8 34 (30.63%) SaaS
8 34 (30.63%) PaaS
8 34 (30.63%) IaaS
9 32 (28.83%) DevOps
9 32 (28.83%) SC Cleared
9 32 (28.83%) Firewall
10 30 (27.03%) MS Excel
10 30 (27.03%) Problem Management
11 28 (25.23%) Agile Software Development
11 28 (25.23%) PRINCE2
11 28 (25.23%) AIX
12 27 (24.32%) Windows XP
12 27 (24.32%) Analytical Skills
12 27 (24.32%) MS PowerPoint
12 27 (24.32%) WebSphere
13 26 (23.42%) Windows 2000
14 21 (18.92%) SLA
14 21 (18.92%) Cisco
14 21 (18.92%) Service Delivery

ITSM
Top Related IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 27 (24.32%) WebSphere
2 5 (4.50%) Tuxedo
2 5 (4.50%) WebLogic
3 4 (3.60%) SAS
4 3 (2.70%) MS Exchange
5 2 (1.80%) Apache
5 2 (1.80%) Exchange Server 2010
5 2 (1.80%) IIS
5 2 (1.80%) Jetty
5 2 (1.80%) Mongrel
5 2 (1.80%) nginx
5 2 (1.80%) Oracle HTTP Server
5 2 (1.80%) Tomcat
Applications
1 30 (27.03%) MS Excel
2 27 (24.32%) MS PowerPoint
3 1 (0.90%) MS Office
Business Applications
1 1 (0.90%) Oracle 11i
1 1 (0.90%) Oracle EBS
Cloud Services
1 34 (30.63%) IaaS
1 34 (30.63%) PaaS
1 34 (30.63%) SaaS
2 2 (1.80%) Amazon AWS
2 2 (1.80%) Amazon EC2
2 2 (1.80%) Google App Engine
2 2 (1.80%) Google Cloud Platform
3 1 (0.90%) Microsoft Azure
Communications & Networking
1 32 (28.83%) Firewall
2 20 (18.02%) WAN
3 19 (17.12%) Wireless
4 18 (16.22%) LAN
5 12 (10.81%) BIG-IP
5 12 (10.81%) HTTP
6 10 (9.01%) HTTPS
6 10 (9.01%) iSCSI
6 10 (9.01%) NAS
6 10 (9.01%) SAN
7 4 (3.60%) LDAP
8 3 (2.70%) DHCP
8 3 (2.70%) IPsec
8 3 (2.70%) OpenScape
8 3 (2.70%) TCP/IP
8 3 (2.70%) VPN
9 2 (1.80%) DNS
9 2 (1.80%) FTP
9 2 (1.80%) SSL
9 2 (1.80%) Wi-Fi
Database & Business Intelligence
1 14 (12.61%) SQL Server
2 5 (4.50%) Oracle Reports
3 4 (3.60%) Oracle Database
3 4 (3.60%) Oracle Database 11g
4 3 (2.70%) OLAP
4 3 (2.70%) Oracle OLAP
4 3 (2.70%) SAS Enterprise Guide
4 3 (2.70%) SAS Enterprise Miner
5 1 (0.90%) DTS
5 1 (0.90%) RDBMS
5 1 (0.90%) Relational Database
Development Applications
1 2 (1.80%) Jenkins
1 2 (1.80%) Travis CI
General
1 11 (9.91%) Telecoms
2 6 (5.41%) Finance
3 3 (2.70%) Billing
4 1 (0.90%) Banking
Job Titles
1 28 (25.23%) Operations Engineer
2 25 (22.52%) Senior Operations Engineer
3 16 (14.41%) Network Engineer
4 14 (12.61%) Analyst
4 14 (12.61%) Automation Engineer
5 10 (9.01%) Operations Analyst
5 10 (9.01%) Support Analyst
6 9 (8.11%) Operational Support Analyst
6 9 (8.11%) Operations Support Analyst
7 8 (7.21%) Developer
8 7 (6.31%) ServiceNow Developer
9 4 (3.60%) Consultant
10 3 (2.70%) Administrator
10 3 (2.70%) Applications Support
10 3 (2.70%) Architect
10 3 (2.70%) Operations Support Engineer
10 3 (2.70%) Service Analyst
10 3 (2.70%) Service Desk Analyst
10 3 (2.70%) Support Engineer
10 3 (2.70%) Support Specialist
Libraries, Frameworks & Software Standards
1 20 (18.02%) Middleware
2 2 (1.80%) .NET
2 2 (1.80%) J2EE
2 2 (1.80%) Servlets
Miscellaneous
1 27 (24.32%) Analytical Skills
2 11 (9.91%) Tandem
3 9 (8.11%) Computer Science
4 8 (7.21%) Public Cloud
5 6 (5.41%) Management Information System
6 4 (3.60%) CMDB
7 2 (1.80%) iPad
7 2 (1.80%) Mainframe
7 2 (1.80%) Smartphone
8 1 (0.90%) AS400
8 1 (0.90%) Data Centre
8 1 (0.90%) IVR
8 1 (0.90%) User Experience
Operating Systems
1 46 (41.44%) Windows
2 41 (36.94%) Linux
3 35 (31.53%) Unix
4 28 (25.23%) AIX
5 27 (24.32%) Windows XP
6 26 (23.42%) Windows 2000
7 14 (12.61%) Windows Server
8 8 (7.21%) VME
9 3 (2.70%) HPUX
9 3 (2.70%) Red Hat Enterprise Linux
10 2 (1.80%) Android
11 1 (0.90%) MVS
11 1 (0.90%) Solaris
11 1 (0.90%) Windows 7
Processes & Methodologies
1 102 (91.89%) ITIL
2 75 (67.57%) Service Management
3 43 (38.74%) Change Management
4 39 (35.14%) Data Management
5 35 (31.53%) Open Source
6 32 (28.83%) DevOps
7 30 (27.03%) Problem Management
8 28 (25.23%) Agile Software Development
8 28 (25.23%) PRINCE2
9 21 (18.92%) Service Delivery
10 20 (18.02%) Release Management
11 14 (12.61%) Network Design
11 14 (12.61%) OO
12 12 (10.81%) Continuous Improvement
13 11 (9.91%) Capacity Planning
13 11 (9.91%) Operational Acceptance Testing
14 10 (9.01%) Disaster Recovery
14 10 (9.01%) Software Distribution
14 10 (9.01%) Virtual Environments
15 9 (8.11%) Business Continuity
Programming Languages
1 20 (18.02%) JavaScript
2 19 (17.12%) SQL
3 13 (11.71%) Python
4 11 (9.91%) Jython
4 11 (9.91%) PowerShell
5 7 (6.31%) COBOL
6 4 (3.60%) Java
7 2 (1.80%) Perl
7 2 (1.80%) Ruby
7 2 (1.80%) Shell Script
8 1 (0.90%) C
Qualifications
1 39 (35.14%) Security Cleared
2 32 (28.83%) SC Cleared
3 20 (18.02%) CCNP
3 20 (18.02%) Cisco Certification
4 19 (17.12%) JNCIA
5 18 (16.22%) CCDP
5 18 (16.22%) CCIE
5 18 (16.22%) CCIP
5 18 (16.22%) CCSA
5 18 (16.22%) CCSE
5 18 (16.22%) JNCIE
6 13 (11.71%) Degree
7 12 (10.81%) HP ASE
7 12 (10.81%) HP MASE
8 9 (8.11%) BPSS Clearance
8 9 (8.11%) DV Cleared
9 7 (6.31%) ITIL Foundation Certificate
10 3 (2.70%) Microsoft Certification
11 2 (1.80%) MCSA
12 1 (0.90%) MCDBA
Quality Assurance & Compliance
1 21 (18.92%) SLA
2 6 (5.41%) Disclosure Scotland
3 3 (2.70%) QA
4 1 (0.90%) COBIT
4 1 (0.90%) ISO 9001
4 1 (0.90%) PMBOK
System Software
1 14 (12.61%) Active Directory
2 4 (3.60%) VMware Infrastructure
3 2 (1.80%) Xen
Systems Management
1 19 (17.12%) FortiGate
1 19 (17.12%) HP Operations Orchestration
2 14 (12.61%) Puppet
3 11 (9.91%) BladeLogic
3 11 (9.91%) SCOrch
4 5 (4.50%) SCCM
5 4 (3.60%) OpenView Configuration Management
5 4 (3.60%) WSUS
6 3 (2.70%) Oracle RMAN
7 1 (0.90%) Opscode Chef
Vendors
1 43 (38.74%) Microsoft
2 41 (36.94%) HP
3 21 (18.92%) Cisco
4 20 (18.02%) CheckPoint
4 20 (18.02%) F5
4 20 (18.02%) Juniper
5 19 (17.12%) Fortinet
5 19 (17.12%) Riverbed
6 16 (14.41%) CA
7 14 (12.61%) Oracle
8 13 (11.71%) ServiceNow
9 12 (10.81%) Aruba
9 12 (10.81%) Dell
10 11 (9.91%) BMC
11 5 (4.50%) Informatica
12 4 (3.60%) Symantec
12 4 (3.60%) VMware
13 3 (2.70%) Red Hat
13 3 (2.70%) Siemens
14 2 (1.80%) EMC