The table below looks at the statistics for ITSM skills in IT contracts advertised for the North East region. Included is a guide to the contractor rates offered in IT contracts that have cited ITSM over the 3 months to 28 May 2016 with a comparison to the same period over the previous 2 years.

Note that daily contractor rates and hourly contractor rates are treated separately. When calculating average contractor rates, daily rates are not derived from quoted hourly rates or vice versa.

3 months to
28 May 2016
Same period 2015 Same period 2014
IT Service Management (ITSM)
Rank 79 56 53
Rank change year-on-year
-23 -3
Contract jobs citing ITSM 29 11 1
As % of all contract IT jobs located in the North East 2.07% 1.39% 0.17%
As % of the Processes & Methodologies category 2.41% 1.81% 0.23%
Number of daily rates quoted 23 9 0
Median daily rate £360 £120 -
Median daily rate % change year-on-year
+200.00% -
UK excluding London median daily rate £375 £375 £369
% change year-on-year
- +1.69%
Number of hourly rates quoted 2 0 0
Median hourly rate £27.00 - -
UK excluding London median hourly rate £17.38 £12.50 £20.00
% change year-on-year
+39.00% -37.50%
ITSM
England

The following table is for comparison with the above and provides statistics for the entire Processes & Methodologies category in contract jobs advertised in the North East region.

Processes & Methodologies Category
North East
Contract IT job ads with a match in the
Processes & Methodologies category
1205 607 434
As % of all contract IT jobs located in the North East 85.83% 76.74% 74.70%
Number of daily rates quoted 787 360 270
Median daily rate £330 £395 £350
Median daily rate % change year-on-year
-16.45% +12.85%
90% offered a daily rate of more than £234 £250 £235
10% offered a daily rate of more than £520 £575 £465
UK excluding London median daily rate £400 £385 £375
% change year-on-year
+3.89% +2.66%
Number of hourly rates quoted 52 42 8
Median hourly rate £28.00 £15.68 £14.50
Median hourly rate % change year-on-year
+78.62% +8.10%
90% offered a hourly rate of more than £26.00 £11.00 £14.00
10% offered a hourly rate of more than £36.00 £40.00 £35.75
UK excluding London median hourly rate £33.00 £30.00 £30.00
% change year-on-year
+10.00% -

ITSM
Jobs Demand Trend in the North East

The demand trend of contract jobs across the North East region citing ITSM as a proportion of all IT contracts with a match in the Processes & Methodologies category.

ITSM Jobs Demand Trend in the North East

ITSM
Daily Rate Trend in the North East

This chart provides the 3-month moving average for daily rates quoted in IT contract jobs citing ITSM across the North East region.

ITSM Daily Rate Trend in the North East

ITSM
Daily Rate Histogram in the North East

This chart provides a histogram of daily rates quoted in contract IT jobs citing ITSM across the North East region over the 3 months to 28 May 2016.

ITSM Daily Rate Histogram in the North East

ITSM
Hourly Rate Trend in the North East

This chart provides the 3-month moving average for hourly rates quoted in IT contractor jobs citing ITSM across the North East region.

ITSM Hourly Rate Trend in the North East

ITSM
Contract Job Locations in the North East

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITSM within the North East region over the 3 months to 28 May 2016. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location
(Click see detailed
statistics and trends)
Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Last 3 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Job
Vacancies
Tyne and Wear -29 28 £360 +200.00%
ITSM
England

ITSM
Top 30 Related IT Skills in the North East

For the 6 months to 28 May 2016, IT contractor jobs citing ITSM also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all contract ads across the North East region with a requirement for ITSM.

1 29 (76.32%) ITIL
2 20 (52.63%) Security Cleared
3 18 (47.37%) Degree
3 18 (47.37%) Computer Science
4 17 (44.74%) SC Cleared
5 14 (36.84%) Service Delivery
6 13 (34.21%) HP
6 13 (34.21%) Project Management
6 13 (34.21%) SLA
7 11 (28.95%) Windows
7 11 (28.95%) Change Management
8 10 (26.32%) Service Management
8 10 (26.32%) Unix
8 10 (26.32%) Root Cause Analysis
9 9 (23.68%) Zachman Framework
9 9 (23.68%) TOGAF
9 9 (23.68%) Finance
9 9 (23.68%) MCSE
9 9 (23.68%) SAP
9 9 (23.68%) Mainframe
9 9 (23.68%) Microsoft Certification
10 8 (21.05%) Linux
10 8 (21.05%) Financial Modelling
10 8 (21.05%) User Experience
11 7 (18.42%) Problem Management
11 7 (18.42%) Management Information System
12 6 (15.79%) Cisco Certification
12 6 (15.79%) CCNP
12 6 (15.79%) CCNA
12 6 (15.79%) MCDBA

ITSM
Top Related IT Skills in the North East by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (5.26%) SharePoint
Applications
1 1 (2.63%) MS Excel
1 1 (2.63%) MS Office
1 1 (2.63%) MS PowerPoint
1 1 (2.63%) MS Visio
Cloud Services
1 1 (2.63%) HP Helion
Communications & Networking
1 1 (2.63%) 3G
1 1 (2.63%) DHCP
1 1 (2.63%) DNS
1 1 (2.63%) Internet
1 1 (2.63%) Network Security
1 1 (2.63%) Wi-Fi
Database & Business Intelligence
1 2 (5.26%) Big Data
1 2 (5.26%) SQL Server
General
1 9 (23.68%) Finance
Job Titles
1 9 (23.68%) Architect
2 7 (18.42%) Consultant
3 4 (10.53%) ServiceNow Consultant
4 3 (7.89%) IT Support
4 3 (7.89%) Support Technician
4 3 (7.89%) Technical Architect
5 2 (5.26%) Infrastructure Manager
5 2 (5.26%) Infrastructure Operations Manager
5 2 (5.26%) IT Infrastructure Manager
5 2 (5.26%) IT Manager
5 2 (5.26%) IT Operations Manager
5 2 (5.26%) Operations Manager
5 2 (5.26%) Operations Team Leader
5 2 (5.26%) Support Consultant
5 2 (5.26%) Support Team Leader
5 2 (5.26%) Team Leader
6 1 (2.63%) Cloud Architect
6 1 (2.63%) Support Manager
6 1 (2.63%) Tivoli Support
6 1 (2.63%) Tivoli Technician
Libraries, Frameworks & Software Standards
1 5 (13.16%) Middleware
2 4 (10.53%) ADO
2 4 (10.53%) jQuery
2 4 (10.53%) Web Services
2 4 (10.53%) XML
3 3 (7.89%) SAP Basis
Miscellaneous
1 18 (47.37%) Computer Science
2 9 (23.68%) Mainframe
3 8 (21.05%) User Experience
4 7 (18.42%) Management Information System
5 5 (13.16%) AS400
5 5 (13.16%) Tandem
6 1 (2.63%) Digital Media
6 1 (2.63%) Economics
6 1 (2.63%) Fat Client
6 1 (2.63%) PMI
6 1 (2.63%) Thin Client
Operating Systems
1 11 (28.95%) Windows
2 10 (26.32%) Unix
3 8 (21.05%) Linux
4 4 (10.53%) HPUX
4 4 (10.53%) Windows Server
5 3 (7.89%) AIX
5 3 (7.89%) Solaris
6 1 (2.63%) Windows 10
6 1 (2.63%) Windows 7
6 1 (2.63%) Windows 8
6 1 (2.63%) Windows Server 2003
6 1 (2.63%) Windows Server 2008
Processes & Methodologies
1 29 (76.32%) ITIL
2 14 (36.84%) Service Delivery
3 13 (34.21%) Project Management
4 11 (28.95%) Change Management
5 10 (26.32%) Root Cause Analysis
5 10 (26.32%) Service Management
6 9 (23.68%) TOGAF
6 9 (23.68%) Zachman Framework
7 8 (21.05%) Financial Modelling
8 7 (18.42%) Problem Management
9 5 (13.16%) Disaster Recovery
9 5 (13.16%) Network Management
9 5 (13.16%) SAP Security
10 4 (10.53%) Configuration Management
10 4 (10.53%) GAP Analysis
10 4 (10.53%) Incident Management
11 3 (7.89%) Escalation Management
11 3 (7.89%) ITIL V3
11 3 (7.89%) People Management
11 3 (7.89%) Release Management
Programming Languages
1 5 (13.16%) Java
1 5 (13.16%) JavaScript
2 1 (2.63%) PHP
2 1 (2.63%) SQL
Qualifications
1 20 (52.63%) Security Cleared
2 18 (47.37%) Degree
3 17 (44.74%) SC Cleared
4 9 (23.68%) MCSE
4 9 (23.68%) Microsoft Certification
5 6 (15.79%) CCNA
5 6 (15.79%) CCNP
5 6 (15.79%) Cisco Certification
5 6 (15.79%) MCDBA
5 6 (15.79%) MCP
6 5 (13.16%) ITIL Foundation Certificate
7 3 (7.89%) BPSS Clearance
8 2 (5.26%) Six Sigma Black Belt
8 2 (5.26%) Six Sigma Green Belt
9 1 (2.63%) AAT
9 1 (2.63%) CAPM
9 1 (2.63%) DV Cleared
9 1 (2.63%) PMI Certification
9 1 (2.63%) SSCP
9 1 (2.63%) VMware Certified Professional (VCP)
Quality Assurance & Compliance
1 13 (34.21%) SLA
2 1 (2.63%) Disclosure Scotland
System Software
1 2 (5.26%) VMware Infrastructure
2 1 (2.63%) Active Directory
2 1 (2.63%) Microsoft App-V
2 1 (2.63%) XenApp
Systems Management
1 5 (13.16%) OpenView
2 3 (7.89%) HP Data Protector
2 3 (7.89%) NetBackup
2 3 (7.89%) Tivoli
2 3 (7.89%) Tivoli Storage Manager
3 1 (2.63%) OVSD
3 1 (2.63%) SCCM
3 1 (2.63%) Systems Management Server (SMS)
Vendors
1 13 (34.21%) HP
2 9 (23.68%) SAP
3 6 (15.79%) Oracle
4 4 (10.53%) Citrix
4 4 (10.53%) Microsoft
4 4 (10.53%) ServiceNow
5 3 (7.89%) Cisco
5 3 (7.89%) Symantec
6 2 (5.26%) Avaya
6 2 (5.26%) VMware
7 1 (2.63%) AppSense
7 1 (2.63%) ThinPrint